#1 [00:00] * maro [~maro@2a02:8070:27b7:8b00:d471:abe2:4d75:1476] has quit. (Quit: Kein Bock mehr)
#2 [00:00] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#3 [00:20] * zerorad [webchat@5ED0DD7B.cm-7-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#4 [00:21] <zerorad> i have open surver for my self how ca i test how cant people find it to enter it
#5 [00:21] <zerorad> like to know more aboud surver comands
#6 [00:22] <mattym> zerorad, Use this to test it https://dinnerbone.com/minecraft/tools/status/
#7 [00:23] <zerorad> mat i put my poort all so in it
#8 [00:26] * zerorad [webchat@5ED0DD7B.cm-7-1d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#9 [02:42] * FreedomChaser [webchat@72-28-179-071-dhcp.aik.sc.atlanticbb.net] has joined #minecrafthelp
#10 [02:43] <FreedomChaser> I'm trying to play 1.13.1 but game freezes when loading the world and/or creating a world. I can get it to load via java launcher however doing it that way there is no sound in game.
#11 [02:46] <FreedomChaser> here is what my log shows:
#12 [02:46] <FreedomChaser> https://paste.ubuntu.com/p/zXvTpwccQm/
#13 [03:29] * MStester [webchat@bband-dyn241.95-103-189.t-com.sk] has joined #minecrafthelp
#14 [03:29] <MStester> minecraft jar
#15 [03:30] * MStester [webchat@bband-dyn241.95-103-189.t-com.sk] has quit. (Client Quit)
#16 [03:41] * junheom [webchat@59.22.180.67] has joined #minecrafthelp
#17 [03:41] <junheom> hi
#18 [03:41] <junheom> 한국어 가능하세요?
#19 [03:42] <junheom> 한국인 이라서............
#20 [03:43] <junheom> 제가 마크를 사고 오랜만에 해볼려고 하는 데 오류로 인해 마크가 저장이 안된다고 하더라고요. 혹시 해결책이 있을 까요? 지금 삭제했다가 다시 깔았는 데도 안 되길래 이렇게 문의 넣어 봅니다
#21 [03:45] * junheom [webchat@59.22.180.67] has quit. (Client Quit)
#22 [03:58] * Chaos [webchat@89.18.45.109] has joined #minecrafthelp
#23 [04:00] <Chaos> o/ I'm getting the error message "request can't be processed" when trying to log in
#24 [04:01] <Chaos> Anyone here know what to do? It doesn't give me much information why I can't log in and can't find anything on forums except for an MC leaks download, which I don't want to do.
#25 [04:53] * lod122 [webchat@37-247-26-234.customers.ownit.se] has joined #minecrafthelp
#26 [04:53] <lod122> Hey
#27 [04:54] * lod122 [webchat@37-247-26-234.customers.ownit.se] has quit. (Client Quit)
#28 [06:22] <Greymagic27> ??> Chaos tools/hjt
#29 [06:22] <Absol> Chaos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#30 [06:22] <Absol> Chaos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#31 [06:25] * ekiniler [webchat@170-79-55-39.justwebtelecom.com.br] has joined #minecrafthelp
#32 [06:25] <ekiniler> oi
#33 [06:25] <Greymagic27> Hello
#34 [06:26] <ekiniler> minecraft crash report
#35 [06:26] <Greymagic27> Please send it using paste.ubuntu.com
#36 [06:35] <ekiniler> what
#37 [06:36] <Greymagic27> ??> ekiniler launcher/crash-log
#38 [06:36] <Absol> ekiniler: We need to see your crash log, which is created after a crash.
#39 [06:36] <Absol> ekiniler: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#40 [06:36] * Beanz [webchat@cpc135188-pnth3-2-0-cust256.know.cable.virginm.net] has joined #minecrafthelp
#41 [06:36] <Beanz> Hi i need help! I cant download Minecraft 1.12 or 1.13
#42 [06:37] <Greymagic27> Beanz, what happens when you try to download 1.13.1?
#43 [06:38] <Beanz> it says Unable to save download. tt_ru.json
#44 [06:38] <Greymagic27> ??> Beanz error/download
#45 [06:38] <Absol> Beanz: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#46 [06:39] <Beanz> Okay ill give it a try now thanks
#47 [06:39] <Greymagic27> Your welcome
#48 [06:46] <Beanz> and now its saying Unable to save download. bubbles4.ogg
#49 [06:46] <Beanz> really have no idea what to do
#50 [06:46] <Greymagic27> ??> Beanz tools/hjt
#51 [06:46] <Absol> Beanz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#52 [06:46] <Absol> Beanz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#53 [06:46] <Beanz> ok will do
#54 [06:48] <Greymagic27> I'm going to have to go brb for a few minutes Beanz
#55 [06:48] <Beanz> Okay man
#56 [06:48] <Beanz> here it is
#57 [06:48] <Beanz> https://paste.ubuntu.com/p/8m88gJhmHV/
#58 [06:49] <Greymagic27> I have to go for lunch, give me 10-20 minutes
#59 [06:49] <Beanz> ok :)
#60 [06:49] <urielsalis> hi Beanz
#61 [06:49] <urielsalis> Beanz, one moment
#62 [06:50] <Beanz> hi ok
#63 [06:50] <urielsalis> Beanz, you are running inside a virtual machine?
#64 [06:51] <urielsalis> Beanz, also, follow the following absol instructions
#65 [06:51] <urielsalis> ??> Beanz av/mcafee
#66 [06:51] <Absol> Beanz: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#67 [06:51] <Absol> Beanz: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#68 [06:51] <urielsalis> ??> Beanz av/mcafee/uninstall
#69 [06:51] <Absol> Beanz: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#70 [06:51] <urielsalis> Beanz, also uninstall Blue Coat K9 Web Protection
#71 [06:52] <Beanz> ok ill do that know and ill report back thank you!
#72 [07:02] * Beanz [webchat@cpc135188-pnth3-2-0-cust256.know.cable.virginm.net] has joined #minecrafthelp
#73 [07:06] <Beanz> It works!!! Thanks for the help guys!
#74 [07:06] <Greymagic27> Your welcome, Sorry I had to go in the middle of ita ll
#75 [07:06] <Greymagic27> it all*
#76 [07:13] <Beanz> all good dude
#77 [07:40] * comrade [webchat@183.63.97.76] has joined #minecrafthelp
#78 [07:40] <comrade> sup yall
#79 [07:40] <Greymagic27> Howdy
#80 [07:40] <comrade> I'm in Southern China and am having issues logging into my account.
#81 [07:40] <Greymagic27> What is the problem?
#82 [07:40] <comrade> through the launcher, do you think it's being throttled?
#83 [07:41] <comrade> let me see...
#84 [07:41] <comrade> I changed my password and after being prompted to log in, using the same pw, it says 'wrong username or password'.
#85 [07:41] <comrade> any ideas?
#86 [07:41] <Greymagic27> ??> comrade login/throttle
#87 [07:41] <Absol> comrade: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#88 [07:41] <comrade> I changed it like...5 or 6 times
#89 [07:41] <Absol> comrade: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#90 [07:42] <comrade> ahhh I see.
#91 [07:42] <comrade> I think it's been well over an hour, I'll try again and check back. Thank yall!
#92 [07:42] <Greymagic27> Your welcome
#93 [07:42] <comrade> so yall just like, hang out here all the time?
#94 [07:42] <Greymagic27> Yea
#95 [07:42] <comrade> huh
#96 [07:42] <comrade> well thank the stars for people like yall. You're true heros
#97 [07:43] * comrade [webchat@183.63.97.76] has quit. (Client Quit)
#98 [08:13] * Chaos [webchat@89.18.45.109] has quit. (Quit: webchat.esper.net)
#99 [08:16] * ElMinecrafter [webchat@158.red-95-122-133.staticip.rima-tde.net] has joined #minecrafthelp
#100 [08:18] <ElMinecrafter> Hi, yesterday I has paying minecraft so happy with my friends, then, I went to bed. today, I tried to open the launcher and, I was logged out. I tried putting my pass again, and nothing. My e-mail was hacked, and I tryied to reset my password with my new email. Mojang sent me instructions, and, qhen I click the link it says this : An error occurred
#101 [08:18] <ElMinecrafter> . Could not load security challenge. Please help!!
#102 [08:19] <Greymagic27> ??> ElMinecrafter account/send-email
#103 [08:19] <Absol> ElMinecrafter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#104 [08:19] <Absol> ElMinecrafter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#105 [08:19] <Greymagic27> ??> ElMinecrafter account/trans-id
#106 [08:19] <Absol> ElMinecrafter: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#107 [08:19] <ElMinecrafter> Sadly, I don't have it, because I deleted my PayPal and my e-mail was hacked :(
#108 [08:20] <Greymagic27> ElMinecrafter, Do you have any security questions set?
#109 [08:20] <ElMinecrafter> No :(
#110 [08:21] <Greymagic27> ElMinecrafter, That is why it is saying that error. You need to set some questions
#111 [08:21] <ElMinecrafter> How? Because my e-mail is hacked, I can't access.
#112 [08:21] <Greymagic27> Have you tried resetting your email?
#113 [08:22] <ElMinecrafter> No.
#114 [08:22] <Greymagic27> ??> ElMinecrafter account/reset-email
#115 [08:22] <Absol> ElMinecrafter: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#116 [08:22] <ElMinecrafter> Ok, thanks!
#117 [08:25] <ElMinecrafter> Did it. And when I click the link in my new e-mail says this: An error occurred. Could not load security challenge.
#118 [08:25] <Greymagic27> https://help.mojang.com/customer/en/portal/articles/797301-account-security-questions
#119 [08:25] <ElMinecrafter> Ok
#120 [08:25] <Greymagic27> Now you need to set some security questions
#121 [08:26] * simon [webchat@54682BA8.cm-12-1a.dynamic.ziggo.nl] has joined #minecrafthelp
#122 [08:27] <ElMinecrafter> The thing is....
#123 [08:27] <ElMinecrafter> That, it doesn't send me the message to my new mail :(
#124 [08:28] <ElMinecrafter> It sends me to my hacked mail :( it is where minecraft was bought
#125 [08:28] <Greymagic27> Could you contact your email provider and get them to transfer all emails to your current email?
#126 [08:29] <simon> hello, I have been trying to make my minecraft run on my cmputer, but even after several re-downloads and turning my computer off and on again it keeps appearing on my taskbar but not on my screen. can someone help?
#127 [08:29] <Greymagic27> simon, Hover over minecraft, then hover over the preview. Right click on the preview and click maximize
#128 [08:29] <ElMinecrafter> Yes, I tried it, but he saied "Failed verification." I think the hacker changed the name, and other things like that.
#129 [08:29] <simon> elminecrafter I love you
#130 [08:29] <Greymagic27> simon, *cough*
#131 [08:30] <ElMinecrafter> Ummm......
#132 [08:30] <simon> thanks XD
#133 [08:30] * simon [webchat@54682BA8.cm-12-1a.dynamic.ziggo.nl] has quit. (Client Quit)
#134 [08:30] <Greymagic27> ElMinecrafter, When did you buy minecraft?
#135 [08:30] <ElMinecrafter> I don't remember, I think it was like in 2014.
#136 [08:31] <Greymagic27> Do you remember how you payed?
#137 [08:31] <ElMinecrafter> Via PayPal.
#138 [08:31] <Greymagic27> ??> ElMinecrafter account/trans-id/paypal
#139 [08:31] <Absol> ElMinecrafter: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#140 [08:31] <Absol> ElMinecrafter: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#141 [08:31] <ElMinecrafter> Again, I deleted my paypal acount :(
#142 [08:31] <Greymagic27> RIP
#143 [08:31] <ElMinecrafter> So time ago
#144 [08:31] <ElMinecrafter> Could I do something? :(
#145 [08:32] <Greymagic27> You could try contacing mojang and explain that you can't get the transaction-id
#146 [08:32] <ElMinecrafter> Or, at least, if I cannot recover the account, to let me get the same nick.
#147 [08:32] <ElMinecrafter> Isn't possible?
#148 [08:32] <Greymagic27> If you deleted your account you would have to buy minecraft again I think
#149 [08:33] <ElMinecrafter> Yes, I know. But, I mean, if I cannot recover this account, can mojang leave me free (to claim) my nick? :(
#150 [08:34] <ElMinecrafter> Buying again minecraft, but using my nick.
#151 [08:34] <Greymagic27> You would have to contact them about that. I suggest you contact them and explain that you can't get your trans-id
#152 [08:34] <ElMinecrafter> Ok. Thanks you! (sorry, but how can I contact them? XD. Im from Spain.)
#153 [08:34] <Greymagic27> ??> ElMinecrafter account/send-email
#154 [08:34] <Absol> ElMinecrafter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#155 [08:34] <Absol> ElMinecrafter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#156 [08:34] <ElMinecrafter> Ok, Thank you!
#157 [08:35] <Greymagic27> Your welcome
#158 [08:35] * gartral [~gartral@162.243.117.98] has joined #minecrafthelp
#159 [08:59] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#160 [09:18] * Beanz [webchat@cpc135188-pnth3-2-0-cust256.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#161 [09:53] * PhantomChaser09 [webchat@119.153.45.91] has joined #minecrafthelp
#162 [09:53] <PhantomChaser09> hello
#163 [09:54] <PhantomChaser09> When i unminimize minecraft it freezes for 5 seconds then starts working
#164 [09:56] <PhantomChaser09> Absol
#165 [09:56] <PhantomChaser09> anyone here
#166 [09:57] <PhantomChaser09> um hello
#167 [09:57] * PhantomChaser09 [webchat@119.153.45.91] has quit. (Client Quit)
#168 [10:08] * Alex0 [webchat@c-6de8225c.68-137-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#169 [10:08] <Alex0> How do i get a cape in Minecraft??
#170 [10:18] * Ravi [webchat@5355B441.cm-6-6c.dynamic.ziggo.nl] has joined #minecrafthelp
#171 [10:18] * Ravi [webchat@5355B441.cm-6-6c.dynamic.ziggo.nl] has quit. (Client Quit)
#172 [10:22] <Andrio> Alex0, see https://minecraft.gamepedia.com/Cape
#173 [11:17] * jacob_dkdk [webchat@D47098E0.rev.sefiber.dk] has joined #minecrafthelp
#174 [11:20] <jacob_dkdk> I need some help :) https://pastebin.com/vvW3YyWi
#175 [11:21] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#176 [11:21] <Greymagic27> Hover over minecraft, hover over the preview. Right click on the preview and click maximise
#177 [11:21] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#178 [11:24] <jacob_dkdk> I have try, but it does not work, I have made a video, where you can see what happens. https://youtu.be/hUP_a4gnFmQ
#179 [11:42] * yournan217 [webchat@97e58d58.skybroadband.com] has joined #minecrafthelp
#180 [11:44] <yournan217> my launcher wont unpack HELP!! i am addicted to the game pls help
#181 [11:44] <Greymagic27> yournan217, What do you mean?
#182 [11:44] <mattym> jacob_dkdk, Hold down the Shift button then right click the icon on the taskbar and see if you can select Maximize.
#183 [11:45] <yournan217> I load up the launcher and it comes up with a message saying it has failed to unpack
#184 [11:45] <yournan217> greymagic27
#185 [11:46] <Greymagic27> yournan217, What is the exact error message?
#186 [11:46] <yournan217> unable to update the minecraft launcher
#187 [11:47] <jacob_dkdk> Thanks for the help
#188 [11:47] <yournan217> Greymagic27
#189 [11:47] * jacob_dkdk [webchat@D47098E0.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#190 [11:47] * yournan217 [webchat@97e58d58.skybroadband.com] has quit. (Quit: webchat.esper.net)
#191 [11:51] <Greymagic27> Well ya left
#192 [11:51] <Greymagic27> So I can't help you now
#193 [12:04] * xeRRsine [webchat@aftr-95-222-26-63.unity-media.net] has joined #minecrafthelp
#194 [12:05] <xeRRsine> Good evening I forgot my password and just can not get an e-mail what else can I do?
#195 [13:04] * Webchat_90068 [webchat@151.77.69.218] has joined #minecrafthelp
#196 [13:11] * Mystic_Mark_ [webchat@ip565f8e34.direct-adsl.nl] has joined #minecrafthelp
#197 [13:12] * Mystic_Mark_ [webchat@ip565f8e34.direct-adsl.nl] has quit. (Client Quit)
#198 [13:14] <Webchat_90068> hi
#199 [13:15] <Webchat_90068> i've tried to downolad minecraft java but it doesn't run
#200 [13:55] * Greg [webchat@47.146.113.179] has joined #minecrafthelp
#201 [13:56] <Greg> When I click play, a box comes up and says error, unable to access file
#202 [14:00] * Greg [webchat@47.146.113.179] has quit. (Client Quit)
#203 [14:13] * JFWilliamson [webchat@c154-127.i06-7.onvol.net] has joined #minecrafthelp
#204 [14:13] <JFWilliamson> anyone facing problems with a blackscreen when launching?
#205 [14:19] * JFWilliamson [webchat@c154-127.i06-7.onvol.net] has quit. (Quit: webchat.esper.net)
#206 [14:23] * Sophi [webchat@92.99.162.129] has joined #minecrafthelp
#207 [14:23] <Sophi> hello
#208 [14:24] * cities7 [~cities7@221.ip-149-56-44.net] has joined #minecrafthelp
#209 [14:24] <Sophi> I have a problem with downloading/updating my minecraft
#210 [14:24] * _moy [webchat@222.102.165.250] has joined #minecrafthelp
#211 [14:24] <_moy> hello
#212 [14:24] <Sophi> Hi
#213 [14:25] <_moy> hmm.. i need some help with my account login ..
#214 [14:25] <Sophi> do you know how to update minecraft
#215 [14:25] <_moy> update ..?
#216 [14:25] <Sophi> yeah
#217 [14:25] <_moy> what you mean ..
#218 [14:25] <_moy> to 1.13 vs?
#219 [14:25] <Sophi> no 1.6
#220 [14:25] <Sophi> im on win10
#221 [14:25] <Sophi> i keep pressing update it doesnt
#222 [14:25] <Sophi> update
#223 [14:25] <_moy> hmm.. i dont know about your issue ..
#224 [14:26] <_moy> :/. .. sry
#225 [14:26] <Sophi> oh okay..
#226 [14:26] <Sophi> whats your problem
#227 [14:26] <_moy> i never used win10 edition ..
#228 [14:26] <Sophi> i hope i can help
#229 [14:26] <Sophi> you
#230 [14:26] <Sophi> oh
#231 [14:26] <Sophi> thats okay
#232 [14:26] <Sophi> okay tell me whats wrong with your account login
#233 [14:27] <_moy> my password is not working ..
#234 [14:27] <Sophi> oh then press 'forgot password'
#235 [14:27] <_moy> i use my account with computer and cellphone ..
#236 [14:28] <_moy> forgot password to receive resetcode but ..i have no idea .:/
#237 [14:28] <Sophi> press forgot password
#238 [14:28] <_moy> ha ..
#239 [14:28] <Sophi> and type a new password i guess
#240 [14:28] <Sophi> i dont remember how it works
#241 [14:28] <Sophi> because im used to win10
#242 [14:29] <_moy> ok i will dothat .
#243 [14:29] <Sophi> good
#244 [14:29] * Liam4 [webchat@ip24-250-0-225.ri.ri.cox.net] has joined #minecrafthelp
#245 [14:30] <_moy> If there is a Mojang account registered to myacount.@gmail.com we have sent instructions for how to reset your password. Thanks!
#246 [14:30] <_moy> but i dont get .. any mail.
#247 [14:30] <_moy> wtf ..
#248 [14:30] <_moy> aoiwhilkzcx;oivhqletio..
#249 [14:30] <_moy> Stress..
#250 [14:30] <Sophi> LOL
#251 [14:30] <_moy> jesus
#252 [14:31] <Sophi> check
#253 [14:31] <Sophi> again
#254 [14:31] <_moy> nothing in my gmail.. for 1hour.
#255 [14:31] <_moy> omg .
#256 [14:31] <_moy> Stress x2
#257 [14:31] * Sophi [webchat@92.99.162.129] has quit. (Quit: webchat.esper.net)
#258 [14:33] <Liam4> So I went to my game setting changed it to 8.9 because there is a sever that is in 8.9. then i chose that, game is loading... then boom it crashed and says " An unexpected issue occurred and the game has crashed.We're sorry for the inconvenience". I have restarted minecraft and my computer. What is wrong ???
#259 [14:33] <_moy> how about force updating your minecraft.
#260 [14:33] <_moy> and downgrade .
#261 [14:34] <Liam4> but with 1.13.1 it is fine
#262 [14:34] <_moy> hmm.. that`s serious.
#263 [14:37] * Liam0 [webchat@ip24-250-0-225.ri.ri.cox.net] has joined #minecrafthelp
#264 [14:38] <Liam0> so is my problem bad
#265 [14:38] * Liam0 [webchat@ip24-250-0-225.ri.ri.cox.net] has quit. (Client Quit)
#266 [14:39] <_moy> .
#267 [14:39] <_moy> somebody~ help me ~
#268 [14:39] <_moy> aha ..
#269 [14:48] <_moy> omg
#270 [14:53] * mamabear [webchat@rrcs-97-105-19-195.sw.biz.rr.com] has joined #minecrafthelp
#271 [14:53] <_moy> ?
#272 [14:53] <_moy> ㅗㅑ
#273 [14:53] <_moy> hi
#274 [14:54] <mamabear> hi all i need some help im lost at what else i can do!
#275 [14:54] <_moy> what problem ?
#276 [14:55] <mamabear> i have a soundsytem error no sound in game!
#277 [15:00] <mamabear> i have tried to uninstall .minecraft then base game for a fresh start didnt work and i have tried to the f3 tricks nothen! no clue what else to do!!??
#278 [15:29] <webrosc> mamabear, what version?
#279 [15:34] <mamabear> 1.13
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#287 [16:39] * justasweetguy [webchat@072-190-219-150.res.spectrum.com] has joined #minecrafthelp
#288 [16:43] <justasweetguy> I purchased minecraft via microsoft store It doesent allow me to install any 3rd party resource packs. Also the e-mail used to purchase this item once logged into majong it still ask me to purchase the game again
#289 [16:47] <webrosc> minecraft on the microsoft store is the bedrock edition
#290 [16:48] <webrosc> are you trying to play via the app, or the download from minecraft.net?
#291 [16:52] * panda0308 [webchat@pool-100-7-56-244.rcmdva.fios.verizon.net] has joined #minecrafthelp
#292 [16:53] <justasweetguy> I thought I was purchasing minecraft pc not windows 10.
#293 [16:53] <webrosc> anything on the windows 10 store if only for windows 10
#294 [16:53] <webrosc> is only*
#295 [16:54] <panda0308> Fix this.
#296 [16:54] <panda0308> https://paste.ubuntu.com/p/xG7fkqdZm8/
#297 [16:54] <webrosc> ??> justasweetguy account/refund
#298 [16:54] <Absol> justasweetguy: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#299 [16:55] <webrosc> justasweetguy, you maybe able to get a refund as you bought wrong version, have a read of the link absol said
#300 [16:55] <justasweetguy> trying to download from minecraft.net..... oh ok that sucks ok
#301 [16:55] <panda0308> Fix this https://paste.ubuntu.com/p/xG7fkqdZm8/
#302 [16:55] <webrosc> justasweetguy, the windows 10 edition is still free with the java version as far as i know
#303 [16:56] <webrosc> panda0308, are you asking someone to help, or demanding help?
#304 [16:56] <webrosc> politeness gets people far
#305 [16:56] <justasweetguy> panda0308 whats that???
#306 [16:56] <justasweetguy> yeah i already own it for xbox 1
#307 [16:56] <panda0308> I've been trying to fix minecraft's numerous issues all day, Im frankly pretty annoyed and out of patients, please help.
#308 [16:58] <webrosc> did you read the messages when you logged into this chat
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#311 [16:59] <webrosc> [#MineCraftHelp] If you're getting Failed download errors, see this report: https://bugs.mojang.com/browse/MCL-5546
#312 [17:00] <panda0308> I read it before, howvere I don't have byte fence and I don't what software I have that would be incomaitble.
#313 [17:00] <panda0308> *incompatible
#314 [17:00] <webrosc> your log also says, There is not enough space on the disk
#315 [17:00] <justasweetguy> is there any wat to add 3rd party resource packs to the windows 10 edition?
#316 [17:00] <webrosc> justasweetguy, nope, just from the iname store
#317 [17:00] <panda0308> I have about 20 Gigs free.
#318 [17:01] <webrosc> ??> panda0308 tools/hjt
#319 [17:01] <Absol> panda0308: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [17:01] <Absol> panda0308: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [17:01] <justasweetguy> ok ty
#322 [17:03] <panda0308> Could I just use my Anti-Virus?
#323 [17:03] <webrosc> antivirus doesn't give logs of applications running/installed
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#325 [17:10] <mamabear> humm by the looks my sound system issue maybe a common
#326 [17:18] <mamabear> sorry looking on forums also tring to find more ways to fix this issue! so far everything i have allready tried
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#329 [17:33] <mamabear> https://paste.ubuntu.com/p/jr2ZsxDMJ7/ not finding anything else but this is the error im getting
#330 [17:34] <MrHLeo92> hello, im MrHLeo92.. so.. im buy the minecraft and i have in Windows 10 but i want java V.
#331 [17:34] <MrHLeo92> sorry my bad english
#332 [17:38] <webrosc> ??> MrHLeo92 account/refund
#333 [17:38] <Absol> MrHLeo92: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#334 [17:42] <MrHLeo92> I do not want a refund, I want to use my account that is linked to microsoft store in v. Java.
#335 [17:42] <webrosc> you can't, they are 2 different games
#336 [17:42] <MrHLeo92> oh, thx
#337 [17:42] <webrosc> if you want to play the java version you need to buy the java version
#338 [17:44] <hellothere> My son's login credentials don't work for some reason. He no longer has access to the email account it uses. I tried to change the email account using the security questions at the link but it didn't work. Maybe something got misspelled when I entered the answers or maybe they were never set. It seems like that was the one chance to change the
#339 [17:44] <hellothere> email. Now what do we do?
#340 [17:44] <webrosc> contact Mojang
#341 [17:45] <webrosc> ??> hellothere mojang/email
#342 [17:45] <Absol> hellothere: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#343 [17:45] <Absol> hellothere: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#344 [17:45] <hellothere> Thanks.
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#347 [17:58] <mamabear> i have to log off now but i will post everything in forums thank you!
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#354 [19:04] <brayanpro99> jeje
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#360 [19:35] <fuzzy> Hey, when i try to launch my game i get an error that says Unable to save download. break.ogg
#361 [19:35] <fuzzy> I tried reinstalling from scratch but same error
#362 [19:36] <webrosc> uninstall bytefence
#363 [19:36] <Webchat_52388> iI got this
#364 [19:37] <fuzzy> thanks
#365 [19:37] <fuzzy> will do
#366 [19:37] <Webchat_52388> The game crashed whilst initializing game
#367 [19:38] <webrosc> Webchat_52388, post the whole crash log to paste.ubuntu.com then link it here
#368 [19:38] <Webchat_52388> it wont let me
#369 [19:38] <Webchat_52388> it says I need to go to a website to do so
#370 [19:40] <webrosc> copy all of the text from the log, goto paste.ubuntu.com, fill in a name, and paste the log to the big box, click paste, give us the addrees of the new page, e.g. paste.ubuntu.com/d43234g
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#374 [20:14] <IronIroh> hello
#375 [20:15] <IronIroh> I am getting this error when trying to connect to a vanilla server that hasn't given me any other issues before; io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out no further information
#376 [20:31] <IronIroh> Are there any known fixes for this error? I have reset my router and pc already more than once
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#380 [22:30] <Will> Hi there, I wanted to download minecraft onto my new laptop, however, when I went to sign into my mojang account, I cant seem to login. I definitely have an account, which I'm almost certain is wpsherrer@gmail.com, however I forgot the password. I tried resetting my password but I am not receiving an email to reset it. SO then I thought it may be t
#381 [22:30] <Will> o my other account, my old bellsouth, which I wouldnt have a clue as how to connect to again as it is so old. BUT I definitely have an account since I have played on my old machines. Any thoughts on how to resolve this?
#382 [22:31] <webrosc> contacting Mojang would be a way
#383 [22:31] <webrosc> ??> Will mojang/email
#384 [22:31] <Absol> Will: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#385 [22:31] <Absol> Will: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#386 [22:33] <Will> Oh I thought I was on that, but I see now it says ~minecraft~ not ~mojang~, whoops
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