#1 [00:10] * YourGoodFriend [webchat@c-69-251-115-254.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#2 [02:37] * genji [webchat@cpe-138-130-242-53.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#3 [02:38] <genji> hi
#4 [02:39] <genji> can someone help me?
#5 [02:44] * genji [webchat@cpe-138-130-242-53.qb50.nqld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#6 [03:02] * FanGamer920 [webchat@customer-CLN-101-238.megared.net.mx] has joined #minecrafthelp
#7 [03:04] <FanGamer920> Excuse me, my problem is that when I try to enter my minecraft account, I get a note that says: "could not find a server".
#8 [03:06] <Greymagic27> ??> FanGamer920 tools/hjt
#9 [03:06] <Absol> FanGamer920: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#10 [03:06] <Absol> FanGamer920: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#11 [03:12] * FanGamer920 [webchat@customer-CLN-101-238.megared.net.mx] has joined #minecrafthelp
#12 [03:15] <Greymagic27> FanGamer920, Have you ran the program?
#13 [03:19] <FanGamer920> https://paste.ubuntu.com/p/jMPN4D2D4m/
#14 [03:19] <Greymagic27> ??> FanGamer920 av/adwcleaner
#15 [03:19] <Absol> FanGamer920: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#16 [03:19] <Absol> FanGamer920: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#17 [03:19] <Greymagic27> ??> FanGamer920 av/mcafee
#18 [03:19] <Absol> FanGamer920: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#19 [03:19] <Absol> FanGamer920: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#20 [03:19] <Greymagic27> ??> FanGamer920 av/mcafee/uninstall
#21 [03:19] <Absol> FanGamer920: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#22 [03:19] <FanGamer920> Greymagic27 yes
#23 [03:34] * FanGamer920 [webchat@customer-CLN-101-238.megared.net.mx] has joined #minecrafthelp
#24 [03:36] <FanGamer920> I already delete the MCafee from my computer and I still get the note that says "can not connect to a server"
#25 [03:36] <Greymagic27> Did you follow the other steps?
#26 [03:36] <Greymagic27> And use the link I sent you
#27 [03:37] <FanGamer920> Could you please reject me?
#28 [03:38] <Greymagic27> ??> FanGamer920 av/adwcleaner
#29 [03:38] <Absol> FanGamer920: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#30 [03:38] <Absol> FanGamer920: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#31 [03:38] <Greymagic27> ??> FanGamer920 av/mcafee/uninstall
#32 [03:38] <Absol> FanGamer920: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#33 [03:38] <Greymagic27> Did you follow that link there ^
#34 [03:39] <FanGamer920> already eliminate the mcafee
#35 [03:39] <Greymagic27> Alright, Run the adwcleaner
#36 [05:12] * _Dark_Side_ [webchat@host-41.43.115.44.tedata.net] has joined #minecrafthelp
#37 [05:12] <_Dark_Side_> hi mojang
#38 [05:13] <_Dark_Side_> have one proplem in my premuim account
#39 [05:13] <_Dark_Side_> can you help me ?
#40 [05:22] * _Dark_Side_ [webchat@host-41.43.115.44.tedata.net] has quit. (Quit: webchat.esper.net)
#41 [06:21] * OneTimeHalp [webchat@p13018-ipngn3901hodogaya.kanagawa.ocn.ne.jp] has joined #minecrafthelp
#42 [06:23] <OneTimeHalp> Hi, I hope someone can help. My friend using a Mac and myself, using Windows 10, want to make our own world using Realms and go multiplayer over long distances. However, looking at the Mojang FAQ, it says that Mac and Windows 10 crossovers in Realms isn't possible. I'm confused, does this mean Mac and Windows 10 users can never be on the same world
#43 [06:23] <OneTimeHalp> together? Grateful for any help.
#44 [06:25] <Greymagic27> OneTimeHalp, You could play together by using a server
#45 [06:26] <OneTimeHalp> I don't know what you mean by that, please treat me like a child who knows zero about this stuff. I simply want to play with my friend on a private world where we can build things. Is that possible? Thank you.
#46 [06:26] <Greymagic27> OneTimeHalp, You could create a private minecraft server and port foward it
#47 [06:28] <OneTimeHalp> Okay great, is that a complicated or costly process?
#48 [06:28] <OneTimeHalp> And do I need Realms for that or..?
#49 [06:29] <Greymagic27> Take a look at this: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#50 [06:31] <OneTimeHalp> Wow that looks incredibly complex to someone with zero computer expertise.
#51 [06:31] <Greymagic27> It shouldn't be to hard if you just follow it. I've done it a few times and I don't really know much about computers
#52 [06:31] <OneTimeHalp> How come I can't play on the same world as my friend with Realms? Isn't that the point of Realms? Why is me being on Windows and them being on Mac such a problem?
#53 [06:31] <OneTimeHalp> Hmm ok
#54 [06:31] <OneTimeHalp> I appreciate your help :)
#55 [06:31] <Greymagic27> Your welcome :)
#56 [07:27] * EpicBoy69 [webchat@cpc141326-sotn17-2-0-cust24.15-1.cable.virginm.net] has joined #minecrafthelp
#57 [07:28] <EpicBoy69> Hello #minecrafthelp I have troubles to turn around or up and down while I'm playing. Can you advice me what to do?
#58 [07:28] <Greymagic27> EpicBoy69, What do you mean?
#59 [07:30] <EpicBoy69> Basically, when I open and join some of my worlds, My player is standing in the middle of the game, I can still move forward and backward or jump, but with the mouse when I'm trying to see the way I want to go (e.g. I want to go right) my body is moving to the right but I cannot see what actualy is on the right side... if that make sence.
#60 [07:33] <Greymagic27> Do this for me: This issue seems to be resolved by right clicking the launcher shortcut and selecting properties then compatibility and then checking the box for "Disable display scaling on high DPI settings"
#61 [07:35] <EpicBoy69> and that should do it? :)
#62 [07:35] <Greymagic27> I think so
#63 [07:35] <EpicBoy69> okay will try it, and if it's not gonna work do you have any other idea what should work? just in case
#64 [07:35] <Greymagic27> Nope :P
#65 [07:35] <EpicBoy69> lol
#66 [07:35] <EpicBoy69> okay thx anyway :)
#67 [07:36] * EpicBoy69 [webchat@cpc141326-sotn17-2-0-cust24.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#68 [07:41] * thr3343 [~thr3343_@host86-167-4-28.range86-167.btcentralplus.com] has joined #minecrafthelp
#69 [08:08] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#70 [09:23] * Sonderlyng [webchat@85.191.21.34] has joined #minecrafthelp
#71 [09:23] <Sonderlyng> My account got hacked but what to do?
#72 [09:24] <Greymagic27> ??> Sonderlyng account/send-email
#73 [09:24] <Absol> Sonderlyng: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#74 [09:24] <Absol> Sonderlyng: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#75 [09:24] <Greymagic27> ??> Sonderlyng account/trans-id
#76 [09:24] <Absol> Sonderlyng: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#77 [09:25] * Sonderlyng [webchat@85.191.21.34] has quit. (Client Quit)
#78 [09:36] * OneTimeHalp [webchat@p13018-ipngn3901hodogaya.kanagawa.ocn.ne.jp] has quit. (Quit: webchat.esper.net)
#79 [09:45] * Kellbenny [webchat@h-64-182.A160.priv.bahnhof.se] has joined #minecrafthelp
#80 [09:46] * dsxz4rdsc [webchat@host-41.235.117.107.tedata.net] has joined #minecrafthelp
#81 [09:46] <dsxz4rdsc> yuyhgfv
#82 [09:46] <Greymagic27> @dsxz4rdsc, ?
#83 [09:46] * dsxz4rdsc [webchat@host-41.235.117.107.tedata.net] has quit. (Client Quit)
#84 [09:47] <Kellbenny> hi after i press the lunch bottom it starts and it wont answer how do i fix that problem?
#85 [09:47] <Greymagic27> ??> Kellbenny tools/hjt
#86 [09:47] <Absol> Kellbenny: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#87 [09:47] <Absol> Kellbenny: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#88 [09:49] <Kellbenny> https://paste.ubuntu.com/p/t6jq5CwHKw/
#89 [09:49] <Kellbenny> here you go
#90 [09:49] <Greymagic27> ??> Kellbenny av/mcafee
#91 [09:50] <Absol> Kellbenny: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#92 [09:50] <Absol> Kellbenny: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#93 [09:50] <Greymagic27> ??> Kellbenny av/mcafee/uninstall
#94 [09:50] <Absol> Kellbenny: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#95 [09:50] <Greymagic27> ??> Kellbenny av/adwcleaner
#96 [09:50] <Absol> Kellbenny: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#97 [09:50] <Absol> Kellbenny: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#98 [09:50] <Greymagic27> And remove hamachi
#99 [09:53] * superchino8 [webchat@host237-191-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#100 [09:54] <superchino8> hello my minecraft won't start, here the dxdiag report https://paste.ubuntu.com/p/Q5qrS6VYJ2/
#101 [09:54] <Greymagic27> @superchino8, What do you mean by it won't start?
#102 [09:54] <Lord_Ralex> Your machine is too old for Windows 10
#103 [09:54] <superchino8> ok thx Lord_Ralex
#104 [09:55] <superchino8> suggest for a linux distro?
#105 [09:55] <Lord_Ralex> Any that you know should work.
#106 [09:56] <Lord_Ralex> But your hardware is really old, so even if you used Linux, don't expect the best in performance.
#107 [09:56] <superchino8> mh ok, i'll try, thx so much guys
#108 [09:56] <superchino8> mh ok, i'll try, thx so much guys
#109 [09:58] * superchino8 [webchat@host237-191-dynamic.250-95-r.retail.telecomitalia.it] has left #minecrafthelp
#110 [10:06] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#111 [10:23] * AROGANTES_Baum [webchat@dslb-178-012-039-170.178.012.pools.vodafone-ip.de] has joined #minecrafthelp
#112 [10:24] <AROGANTES_Baum> I can not download the pre 1.12.2
#113 [10:24] <Greymagic27> @AROGANTES_Baum, We only support the latest build here (1.13.1)
#114 [10:25] <AROGANTES_Baum> ok
#115 [10:25] * AROGANTES_Baum [webchat@dslb-178-012-039-170.178.012.pools.vodafone-ip.de] has quit. (Client Quit)
#116 [10:26] * AROGANTES_Baum [webchat@dslb-178-012-039-170.178.012.pools.vodafone-ip.de] has joined #minecrafthelp
#117 [10:27] <AROGANTES_Baum> I can download the latest version
#118 [10:27] <Greymagic27> AROGANTES_Baum, What does it say?
#119 [10:27] <AROGANTES_Baum> I can not download the latest version
#120 [10:27] <AROGANTES_Baum> sry
#121 [10:28] <Greymagic27> AROGANTES_Baum, What does it say when you try?
#122 [10:28] <AROGANTES_Baum> i dont can download the new version 1.13.1
#123 [10:28] <Greymagic27> AROGANTES_Baum, When you try to download it, What is the message it gives you
#124 [10:29] <AROGANTES_Baum> wait a minute
#125 [10:32] * Sammy0 [webchat@d51A48D59.access.telenet.be] has joined #minecrafthelp
#126 [10:32] <AROGANTES_Baum> Name: netty-all-4.1.25.Final.jasgdfhgfghfgjhfgjfg
#127 [10:32] <AROGANTES_Baum> gfjgfjgf
#128 [10:32] <AROGANTES_Baum> sry
#129 [10:32] <Greymagic27> ??> AROGANTES_Baum error/download
#130 [10:32] <Absol> AROGANTES_Baum: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#131 [10:32] <AROGANTES_Baum> yes
#132 [10:33] <Sammy0> I can't laucnh Minecraft. And it keeps saying there are some textures missing but this is the first time i want to play it. I just got it on my laptop. Can you help me?
#133 [10:33] <AROGANTES_Baum> ok thanks
#134 [10:33] <Greymagic27> Sammy0, What is the exact message?
#135 [10:34] <Sammy0> I can't launch my game
#136 [10:34] <Greymagic27> Sammy0, What is the exact message it gives you when you try to launch your game?
#137 [10:34] * Pugabyte [~Pugabyte@2607:5300:60:1f3e::] has quit. (Ping timeout: 180 seconds)
#138 [10:34] * Razer [~Razer@2607:5300:60:14bc::] has quit. (Ping timeout: 180 seconds)
#139 [10:34] <Sammy0> It's in Dutch but here. Kan geen map aanmaken.
#140 [10:35] <Greymagic27> ??> Sammy0 error/download
#141 [10:35] <Absol> Sammy0: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#142 [10:36] * AROGANTES_Baum [webchat@dslb-178-012-039-170.178.012.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#143 [10:38] * Xiretza [~Xiretza@mx.brose.me] has quit. (Ping timeout: 183 seconds)
#144 [10:39] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#145 [10:40] * Pugabyte [~Pugabyte@ns507306.ip-198-27-70.net] has joined #minecrafthelp
#146 [10:41] <Sammy0> There is actually nothing to delete thet creates an error
#147 [10:42] <Greymagic27> ??> Sammy0 tools/hjt
#148 [10:42] <Absol> Sammy0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#149 [10:42] <Absol> Sammy0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#150 [10:43] * Razer [~Razer@2607:5300:60:14bc::] has joined #minecrafthelp
#151 [10:44] <Sammy0> https://paste.ubuntu.com/p/8Z5Br6pY9k/
#152 [10:44] <Greymagic27> ??> Sammy0 av/mcafee
#153 [10:44] <Absol> Sammy0: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#154 [10:44] <Absol> Sammy0: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#155 [10:44] <Greymagic27> ??> Sammy0 av/mcafee/uninstall
#156 [10:44] <Absol> Sammy0: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#157 [10:48] <Sammy0> so I have to delete Mcafee Livesafe?
#158 [10:48] <Greymagic27> Yes, Please. Follow the steps on the webiste
#159 [10:49] <Sammy0> does it normally takes a few minutes?
#160 [10:49] <Greymagic27> No idea, Never done it
#161 [10:50] <Sammy0> it's halfway through deleting it about 10 minutes now
#162 [10:51] * Xiretza [~Xiretza@mx.brose.me] has joined #minecrafthelp
#163 [10:52] * Xiretza is now known as Guest19395
#164 [10:53] * Xiretza [~Xiretza@mx.brose.me] has joined #minecrafthelp
#165 [10:54] * RiisK [webchat@p549097C7.dip0.t-ipconnect.de] has joined #minecrafthelp
#166 [10:55] <RiisK> Heya, i created a mc server a few days ago & i'm getting connection issues every 5 mins with a different error, someone here to help me out? :)
#167 [11:08] * _SanAndreas_ [webchat@93-80-108-125.broadband.corbina.ru] has joined #minecrafthelp
#168 [11:08] * _SanAndreas_ [webchat@93-80-108-125.broadband.corbina.ru] has quit. (Client Quit)
#169 [11:34] * Jeremia [webchat@cpe-74-75-189-39.maine.res.rr.com] has joined #minecrafthelp
#170 [11:36] <Jeremia> So I played minecraft about 2 years ago and then got into other game and I completely forgot ALL of my imformation and I may have my email
#171 [11:36] <tyteen4a03> ??> Jeremia account/forgot-email
#172 [11:36] <Absol> Jeremia: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#173 [11:36] <tyteen4a03> Jeremia: try this first ^
#174 [11:37] * Jeremia [webchat@cpe-74-75-189-39.maine.res.rr.com] has quit. (Client Quit)
#175 [11:39] * Jeremia [webchat@cpe-74-75-189-39.maine.res.rr.com] has joined #minecrafthelp
#176 [11:41] <Jeremia> I found my email but I dont know my username I changed my password to
#177 [11:43] <Jeremia> is there anyway I can get my username back?
#178 [11:47] * Jeremia [webchat@cpe-74-75-189-39.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#179 [12:05] * Jeremia [webchat@cpe-74-75-189-39.maine.res.rr.com] has joined #minecrafthelp
#180 [12:07] <Jeremia> i am trying to reset my security questions and i cannot get the email even though i just got an email to reset my password
#181 [12:08] * thr3343 [~thr3343_@host86-167-4-28.range86-167.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#182 [13:11] * zaki [webchat@41.100.54.134] has joined #minecrafthelp
#183 [13:16] * zaki [webchat@41.100.54.134] has quit. (Quit: webchat.esper.net)
#184 [13:20] * thr3343 [~thr3343_@2a00:23c4:ad1b:8000:1cf0:ba67:b436:b5b2] has joined #minecrafthelp
#185 [13:41] * simon [webchat@93-167-49-83-cable.dk.customer.tdc.net] has joined #minecrafthelp
#186 [13:43] <simon> i cant download the minecraft with out bying it i already bought it
#187 [13:47] <simon> is there really somebody there wants to help me
#188 [13:47] <tyteen4a03> simon: minecraft.net/download
#189 [13:48] <simon> i have tried but it comes up with the free minecraft
#190 [13:48] <tyteen4a03> ??> simon account/bug/demo
#191 [13:48] <Absol> simon: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#192 [13:49] <tyteen4a03> simon: it is the same download as the full version
#193 [13:49] <simon> oh but it doenst looks like
#194 [13:49] <tyteen4a03> it is
#195 [13:50] <simon> k.
#196 [13:50] <simon> i have downloaded it
#197 [13:50] <simon> and i have sign in with my account
#198 [13:50] <simon> so what to do like it says play demo
#199 [13:53] <simon> wont work :/
#200 [13:53] <simon> like i cant sign in while im in the game
#201 [14:09] * danielw00 [webchat@81-228-150-229-no166.bredband.skanova.com] has joined #minecrafthelp
#202 [14:11] <danielw00> Hello! I can't login to my Minecraft account. I am 100% that I write down the correct email and password, but it doesn't work. Can I please get some help with this?
#203 [14:14] <urielsalis> hi danielw00
#204 [14:14] <urielsalis> danielw00, have you tried resetting your password?
#205 [14:14] <danielw00> yes, but I don't get any email from mojang
#206 [14:15] <urielsalis> ??> danielw00 account/hacked
#207 [14:15] <Absol> danielw00: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#208 [14:15] <Absol> danielw00: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#209 [14:15] <urielsalis> ??> danielw00 account/trans-id
#210 [14:15] <Absol> danielw00: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#211 [14:15] <danielw00> I bhought minecraft for a very long time ago
#212 [14:16] <urielsalis> danielw00, those instructions will help you recover the ID
#213 [14:17] <danielw00> I don't remember when I bought it. My mom bought it for me
#214 [14:18] * Mussu [webchat@81-197-14-211.elisa-laajakaista.fi] has joined #minecrafthelp
#215 [14:18] <Mussu> Hi
#216 [14:18] <urielsalis> danielw00, you will need to ask your mom
#217 [14:18] <urielsalis> hi Mussu
#218 [14:18] <danielw00> well, if she don't have the debit card anymore?
#219 [14:18] <urielsalis> danielw00, the instructions will guide you in that case
#220 [14:19] <Mussu> I have one big problem :( My minecraft crash like 5-10min after i start play
#221 [14:19] <urielsalis> Mussu, you have a crash report?
#222 [14:19] <Mussu> Sec
#223 [14:19] <urielsalis> Mussu, in paste.ubuntu.com please
#224 [14:19] * danielw00 [webchat@81-228-150-229-no166.bredband.skanova.com] has quit. (Quit: webchat.esper.net)
#225 [14:20] <simon> um
#226 [14:20] <Mussu> Ok
#227 [14:20] <simon> im back sorry
#228 [14:20] <simon> i have no problem with signing in its yust downloading minecraft
#229 [14:20] <urielsalis> simon, it might take a while to download
#230 [14:21] <Mussu> Now i paste it
#231 [14:21] <simon> yeah :c
#232 [14:22] <Mussu> Now i paster here that url ?
#233 [14:22] <Mussu> paste*
#234 [14:22] <simon> but i know theres a way to download minecraft with out buying it
#235 [14:22] <simon> becuse its nor minecraft u pay for its a account
#236 [14:23] <simon> so there gotta be a way to download it
#237 [14:24] <simon> and i still have my old laptop and it works
#238 [14:24] <Lord_Ralex> simon, you sign in with your account that bought it. Even if you downloaded it, you're not going to be able to play without said account being either paid for, or playing the demo.
#239 [14:24] <simon> yeah but
#240 [14:25] <simon> i can login in no problem but the problem is to download minecraft
#241 [14:25] <Mussu> urielsalis do you need that url here ?
#242 [14:25] <urielsalis> simon, what is your username?
#243 [14:25] <urielsalis> Mussu, yep
#244 [14:25] <simon> simo017rr
#245 [14:25] <Mussu> https://paste.ubuntu.com/p/W75q5PQVFd/
#246 [14:25] <Lord_Ralex> simon, if you sign in, you can download it. What exactly is your issue then?
#247 [14:26] <simon> it keeps says that i need to pay for the game when i press download
#248 [14:26] <urielsalis> simon, from where did you bought Minecraft?
#249 [14:27] <urielsalis> Mussu, sounds like a experience orb is breaking things
#250 [14:27] <simon> from microsoft
#251 [14:27] <urielsalis> Mussu, can you download mcedit?
#252 [14:27] <urielsalis> simon, from where?
#253 [14:27] <simon> idk
#254 [14:27] <urielsalis> simon, that username is not a paid account
#255 [14:27] <Mussu> Whats is that :)
#256 [14:27] <simon> WHAT!
#257 [14:27] <urielsalis> Mussu, http://www.mcedit.net/
#258 [14:27] <Lord_Ralex> simon, did you buy the Windows 10 edition....?
#259 [14:28] <simon> i didt
#260 [14:28] <urielsalis> Mussu, nevermind, doesnt support minecraft 1.13, one second
#261 [14:28] <Lord_Ralex> simon, is that a yes or ano.
#262 [14:28] <Mussu> Ok
#263 [14:28] <simon> i played it for a while and this laptop is the same windows as the old one
#264 [14:28] <urielsalis> Mussu, https://github.com/mcedit/mcedit2/releases/tag/2.0.0-beta14
#265 [14:28] <Lord_Ralex> simon, that does not answer what I asked.
#266 [14:29] <Mussu> That problems start after 1.13
#267 [14:29] <Lord_Ralex> simon, the version on minecraft.net is "Java Edition". That is a different game and different account compared to the "Windows 10 Edition"
#268 [14:29] <Lord_Ralex> The latter is from the Microsoft Store, and is completely different.
#269 [14:29] <simon> idk if i didt buy the windows 10 but how didt i play it on my laptop and it was in windows 10 to
#270 [14:30] <simon> ;_;
#271 [14:30] <simon> but i didt go into the webside and bhought it there
#272 [14:30] <simon> the minecraft.net
#273 [14:30] <Lord_Ralex> simon, "didt" is not a word.
#274 [14:30] <Lord_Ralex> It is either "did" or "didn't"
#275 [14:30] <simon> sorry
#276 [14:31] <Lord_Ralex> And "didt" makes no sense in figuring out what you are saying.
#277 [14:31] <urielsalis> simon, so you bought it from the Windows 10 store?
#278 [14:31] <Mussu> I download that exe ?
#279 [14:31] <urielsalis> Mussu, yep
#280 [14:31] <simon> no i didt go into the minecraft.net
#281 [14:31] <urielsalis> simon, you bought it on minecraft.net or in the microsoft store?
#282 [14:32] <urielsalis> 1: minecraft.net, 2: Microsoft store
#283 [14:32] <simon> from the microsoft
#284 [14:32] <Mussu> Ok now i run that and it open
#285 [14:32] <urielsalis> simon, you are using the same Microsoft that you are using on your laptop?
#286 [14:33] <urielsalis> Mussu, perfect, load your world there
#287 [14:33] <simon> yes
#288 [14:33] <Mussu> Hmm its online world
#289 [14:33] <Mussu> So i think i cant open it there
#290 [14:34] <urielsalis> simon, click on the windows logo on the bottom left, type Microsoft Store and click it to open it
#291 [14:34] <urielsalis> Mussu, oh
#292 [14:34] <urielsalis> Mussu, you will need the server owner to kill a entity then
#293 [14:34] <simon> im already in it
#294 [14:34] <urielsalis> simon, now search for Minecraft
#295 [14:35] <urielsalis> Mussu, he needs to run the following command: /kill @e[type=minecraft:experience_orb]
#296 [14:35] <simon> i didt to and it wants me to buy minecraft again i think its pc fail
#297 [14:35] <urielsalis> simon, if it doesnt show as paid there, then you didnt bought it on the microsoft store
#298 [14:35] <Mussu> Hmm How that not work me but my boyfriend work
#299 [14:35] <urielsalis> simon, how old are you?
#300 [14:35] <simon> 14
#301 [14:36] <simon> im from denmark and its littel hard to talk english in my land
#302 [14:36] <urielsalis> Mussu, the entity is on 609.15, 63.00, 1803.85, maybe you are near enough that is loaded while your boyfriend isnt
#303 [14:36] <urielsalis> simon, who bought Minecraft for you?
#304 [14:36] <simon> my self
#305 [14:36] <simon> on my moms credit
#306 [14:37] <urielsalis> simon, when?
#307 [14:37] <simon> let me see im gonna find my moms phone
#308 [14:37] <Mussu> But its not mater do i play online server or my own world
#309 [14:37] <urielsalis> Mussu, the crash you posted shows that entity as the one failing
#310 [14:38] <Mussu> Hmm where i can find all my another crashes :P
#311 [14:38] <simon> got it
#312 [14:38] <Mussu> Aaa find it and sec
#313 [14:39] <simon> back in 31 may 2018
#314 [14:39] <simon> ohhh opss i think i yust found something
#315 [14:39] <simon> theres a code
#316 [14:39] <urielsalis> simon, look for a email from Mojang on that date, it should contain the email you use to login
#317 [14:39] <urielsalis> simon, DONT POST IT HERE
#318 [14:39] <urielsalis> simon, that code is your transaction ID, its your receipt
#319 [14:40] <simon> ohh okay
#320 [14:40] <simon> so what do i press in the microfst store insert code?
#321 [14:40] <urielsalis> simon, you dont
#322 [14:40] <simon> k.
#323 [14:40] <Mussu> https://paste.ubuntu.com/p/zvBQ24PG3x/
#324 [14:40] <urielsalis> simon, if you bought it on minecraft.net, then you use your email and password to login
#325 [14:40] <simon> but i already didt
#326 [14:41] <urielsalis> simon, did or didnt?
#327 [14:41] <urielsalis> Mussu, thats a weird crash...
#328 [14:41] <simon> did
#329 [14:41] <Mussu> I have installed game many time and even format my window but still same
#330 [14:42] <urielsalis> simon, and what happens when you login with the launcher from minecraft.net?
#331 [14:42] <simon> and the problem is when i wana downloasd its not saying hey u already own the game
#332 [14:42] <Mussu> And try 2 different gpu
#333 [14:42] <urielsalis> ??> Mussu tools/hjt
#334 [14:42] <Absol> Mussu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [14:42] <Absol> Mussu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [14:42] <urielsalis> simon, and what happens when you login with the launcher from minecraft.net?
#337 [14:42] <simon> its yust wants me to make a new
#338 [14:43] <simon> im so sad about this
#339 [14:42] <urielsalis> ??> simon account/send-email
#340 [14:42] <Absol> simon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#341 [14:43] <urielsalis> ??> simon account/trans-id
#342 [14:43] <Absol> simon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#343 [14:43] <Absol> simon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#344 [14:44] <Mussu> https://paste.ubuntu.com/p/NrvWtYFGQy/
#345 [14:44] <urielsalis> Mussu, uninstall f-secure
#346 [14:45] <simon> ahh
#347 [14:45] <Mussu> My boyfriend have f-secure too and we are same house
#348 [14:46] <urielsalis> Mussu, the crash you gave says something external to Minecraft is making it crash, F-Secure its the most likely
#349 [14:46] * a-hameed09 [webchat@toroon2938w-lp130-05-70-27-50-85.dsl.bell.ca] has joined #minecrafthelp
#350 [14:46] <Mussu> Hmm we pay that service :/
#351 [14:47] <Mussu> Maybe if i just take it off when play ?
#352 [14:47] <Mussu> But its strange that me and my boyfriend have amd cpu and nvidia gpu and fsecure but only me have that crash problem
#353 [14:47] <a-hameed09> hey so i bought minecraft years ago, probably in like 2013, so i wanted to migrate that account to a new mojang account but i forgot my username and password. I still remember what email address its linked to, since i still have my transaction ID and the email they sent me when i bought minecraft. How can i recover my account so i can play again?
#354 [14:48] <urielsalis> ??> a-hameed09 account/send-email
#355 [14:48] <Absol> a-hameed09: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#356 [14:48] <Absol> a-hameed09: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#357 [14:49] <simon> there i didt it
#358 [14:55] <Mussu> But i try that unninstall f-secure and test it
#359 [14:58] <simon> im kind of giving up on this
#360 [14:59] <Mussu> Still make crash after uninstall fsecure
#361 [15:00] <simon> but i only have problems with downloading
#362 [15:04] * CrazyTech [webchat@ip-95-223-45-199.hsi16.unitymediagroup.de] has joined #minecrafthelp
#363 [15:07] <Mussu> https://paste.ubuntu.com/p/Ff2M2x22CC/
#364 [15:07] <Mussu> That is now latest
#365 [15:08] <tyteen4a03> Mussu: you need to restart
#366 [15:09] <Mussu> i did
#367 [15:10] <Mussu> This computer where i write is my boyfriend
#368 [15:10] <tyteen4a03> Mussu: please come on here on the computer in question
#369 [15:11] <simon> pls tell me where can i download minecraft i can and evrything but the only problem is to download
#370 [15:12] <simon> it wont give me the real version it gives me demo
#371 [15:12] * NomadicVoxel [webchat@74.118.22.224] has joined #minecrafthelp
#372 [15:12] * Miffeli [webchat@81-197-14-211.elisa-laajakaista.fi] has joined #minecrafthelp
#373 [15:12] <Miffeli> Ok now im here
#374 [15:13] <tyteen4a03> simon: have you emailed Mojang?
#375 [15:13] <tyteen4a03> ??> Miffeli tools/hjt
#376 [15:13] <Absol> Miffeli: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#377 [15:13] <Absol> Miffeli: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#378 [15:13] <NomadicVoxel> Hello. I'm having issues with my account, and I'm not getting a Recover Password email, any advice?
#379 [15:13] <simon> yes
#380 [15:13] <Miffeli> I make that log this computer and paste it :P
#381 [15:14] <Miffeli> But ok i make it again
#382 [15:14] <CrazyTech> so as soon as i place down more than ~20 soul sand or magma blocks in the 1.13 my FPS go down from ~80 on relatively high settings to 0-1 on lowest settings possible and the load on one Core of my CPU (ryzen 5 1600 @3.5 GHZ) goes up to 100% and the rest just just chills. I assume its because Minecraft is still mostly single core based and with the
#383 [15:14] <CrazyTech> new update there is alot more to render so you need a higher single core performance, but i am surprised it is that extreme. Is there anything to do something about that ? (for example the particles, I wasnt able to find a way to turn the soul sand/magma block particles of)
#384 [15:15] <Miffeli> https://paste.ubuntu.com/p/3rgjXCRYqy/
#385 [15:16] <tyteen4a03> simon: you'll need to wait for their reply then
#386 [15:17] <simon> k
#387 [15:17] * Ankavar [webchat@CPE64777d62a753-CM64777d62a750.cpe.net.cable.rogers.com] has joined #minecrafthelp
#388 [15:18] <tyteen4a03> ??> Miffeli java/1.8
#389 [15:18] <Absol> Miffeli: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#390 [15:19] <Ankavar> My minecraft stops responding for no reasos. i've tried uninstalling and reinstalling but haven't gotten anywhere. i've check and everything is up to date how can i fix this?
#391 [15:19] <tyteen4a03> Miffeli: install jre-8u181-windows-x64.exe
#392 [15:19] <Ankavar> already have that
#393 [15:19] <tyteen4a03> ??> Ankavar irc/multitasking/!
#394 [15:19] <Absol> Ankavar: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#395 [15:19] <Absol> Ankavar: Don't respond to messages directed at other people.
#396 [15:19] <tyteen4a03> Ankavar: what were you doing when it stops responding? Are you modded?
#397 [15:20] <Ankavar> no.
#398 [15:20] <Ankavar> i just try and start up a singleplayer world
#399 [15:20] <tyteen4a03> Ankavar: does it happen if you create a new world?
#400 [15:21] <Ankavar> yes it does
#401 [15:21] <tyteen4a03> ??> Ankavar tools/hjt
#402 [15:21] <Absol> Ankavar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#403 [15:21] <Absol> Ankavar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#404 [15:22] * Ankavar [webchat@CPE64777d62a753-CM64777d62a750.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#405 [15:25] <NomadicVoxel> Anyone think they can help me with an account issue?
#406 [15:25] <tyteen4a03> NomadicVoxel: only Mojang can, but ask away
#407 [15:26] <NomadicVoxel> Well, I couldn't find the right place to ask, but apparently neither of the email addresses I've registered with will let me sign in, and I'm not getting the "reset password" email. Yes I checked the spam box
#408 [15:27] <NomadicVoxel> Where should I ask that? Couldn't find the actual contact form
#409 [15:27] * Porkyle [~Porkyle@37-33-98-136.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#410 [15:29] * NomadicVoxel [webchat@74.118.22.224] has quit. (Quit: webchat.esper.net)
#411 [15:30] * Porkyle [~Porkyle@37-33-98-136.bb.dnainternet.fi] has joined #minecrafthelp
#412 [15:31] <Miffeli> Installed that 6 java and still java crash
#413 [15:31] <Miffeli> 64
#414 [15:31] <tyteen4a03> Miffeli: okay, head to C:/Program Files/Oracle
#415 [15:31] <tyteen4a03> Miffeli: if that doesn't exist, try Java
#416 [15:33] <Miffeli> There is only java but not oracle
#417 [15:33] <tyteen4a03> Miffeli: ok, what do you see in Java folder?
#418 [15:34] <Miffeli> jre1.8.0_181
#419 [15:34] <tyteen4a03> Miffeli: ok, in the launcher, head to Launch Options, select the profile you're using
#420 [15:34] <tyteen4a03> Miffeli: also turn on Advanced Settings
#421 [15:35] <Miffeli> Yah
#422 [15:35] <Miffeli> And select that folder ?
#423 [15:35] <Miffeli> When not there is "C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe"
#424 [15:35] <tyteen4a03> Miffeli: in Java executable, change it to C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#425 [15:35] <Miffeli> Ok :)
#426 [15:35] <tyteen4a03> Miffeli: save, then try MC again
#427 [15:36] <Miffeli> Lets test
#428 [15:37] <Miffeli> error java cant find
#429 [15:37] <tyteen4a03> Miffeli: hm, does that exe exist?
#430 [15:37] <Miffeli> Sry miss last e on exe :P
#431 [15:38] <tyteen4a03> lol ok
#432 [15:38] <Miffeli> now start
#433 [15:40] <simon> im getting sick of this shit!!! i cant download micecraft!!
#434 [15:40] <Absol> simon: Please keep it civil
#435 [15:41] <Miffeli> And crash
#436 [15:41] <simon> >:I
#437 [15:41] <Miffeli> https://paste.ubuntu.com/p/5SBJzmWCbh/
#438 [15:42] <Miffeli> Its so strange when me and my boyfriend is same windows allmoust same gpu and amd cpu's
#439 [15:44] <tyteen4a03> we seem to be getting someqwhere
#440 [15:44] * Webchat_17650 [webchat@c-71-195-132-176.hsd1.ms.comcast.net] has joined #minecrafthelp
#441 [15:44] <simon> :C
#442 [15:45] <tyteen4a03> Miffeli: do you get random crashes with other programs as well?
#443 [15:45] <simon> i may yust have to buy minecraft again but that cant be real becuse it was in this year i bhought minecraft >:I
#444 [15:45] <Miffeli> No
#445 [15:45] <Miffeli> Only minecraft
#446 [15:45] <tyteen4a03> ??> Miffeli win/reinst
#447 [15:45] <Absol> Miffeli: You may need to reinstall the locally installed files that Minecraft puts into place.
#448 [15:45] <Absol> Miffeli: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#449 [15:46] <Webchat_17650> I have Minecraft downloaded, but I am unable to download any mods because there is not a place on the game to pull them up. Do I need to make another account and repurchase the game in order for the MODS section to show up?
#450 [15:47] <tyteen4a03> Webchat_17650: the game itself has no mod control functionality
#451 [15:47] <Miffeli> I installed window again today so that not work
#452 [15:47] <Webchat_17650> right
#453 [15:47] <tyteen4a03> Miffeli: actually:
#454 [15:47] <tyteen4a03> ??> Miffeli win/profile
#455 [15:47] <Absol> Miffeli: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#456 [15:47] <Absol> Miffeli: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#457 [15:47] <tyteen4a03> Miffeli: I suspect it's a hardware problem, but try that first
#458 [15:47] <simon> :c
#459 [15:48] <Webchat_17650> I have downloaded on different computers and none of them are showing the mods section in the game. It has a folder, but no in-game section
#460 [15:48] <tyteen4a03> ??> Webchat_17650 mods
#461 [15:48] <Absol> Webchat_17650: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#462 [15:49] <Miffeli> But i just installed this window so do i need make new window log in profile ?
#463 [15:49] <Webchat_17650> But there should be a spot on the game for me to use them? right?
#464 [15:49] <tyteen4a03> Miffeli: give that a try nonetheless
#465 [15:49] <tyteen4a03> Webchat_17650: Forge might, vanilla no
#466 [15:50] <Miffeli> But sure i test
#467 [15:50] * Webchat_17650 [webchat@c-71-195-132-176.hsd1.ms.comcast.net] has quit. (Quit: webchat.esper.net)
#468 [15:51] * Miffeli [webchat@81-197-14-211.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#469 [15:57] * Glitch [webchat@c-73-186-112-84.hsd1.ma.comcast.net] has joined #minecrafthelp
#470 [15:58] <Glitch> Hey yall, I'm having issues getting my server port to open. Any suggestions?
#471 [15:58] <Glitch> I was on a couple days ago but we didn't get too far. Not sure if theres anything new for me to try though
#472 [15:59] * Miffeli [webchat@81-197-14-211.elisa-laajakaista.fi] has joined #minecrafthelp
#473 [15:59] <Miffeli> Uap its crash before launch game :D
#474 [16:00] <Miffeli> Can i send my report to mojang
#475 [16:01] <tyteen4a03> Miffeli: give us your crash report
#476 [16:01] <tyteen4a03> Glitch: what did you do?
#477 [16:02] <Glitch> tyteen4a03 As in, what have i tried doing to get it to work?
#478 [16:02] <Miffeli> I give it many times now :D
#479 [16:02] <tyteen4a03> Glitch: yep
#480 [16:02] <tyteen4a03> Miffeli: the latest one
#481 [16:04] <Miffeli> https://paste.ubuntu.com/p/xZ8VHB8Jp3/
#482 [16:05] <Glitch> tyteen4a03 Oh boy, a lot. Uninstalled anti-virus, left "server-ip" blank in server.properties, tried using a different port, tried using a different ip, set my ipv4 address to be static, opened port on router, opened ports on Windows firewall, allowed Java access thru firewall, confirmed its not a malware issue, etc. If theres anything else you can
#483 [16:05] <Glitch> think of, ill tell you if ive done it but thats all i can think of off the top of my head. Also, I can connect using "localhost" and using my external ip but my friends still cant connect and my port checker tools say the port is closed when the server is up
#484 [16:07] <simon> THIS IS STUPPET I CANT DOWNLOAD MINECRAFT!!
#485 [16:08] * tyteen4a03 kicked simon from #minecrafthelp (Reason: imon :We already told you what to do. Wait for Mojang's reply.)
#486 [16:08] <Miffeli> Maybe minecraft 1.13 is only brokeng and need wait update
#487 [16:08] <tyteen4a03> Miffeli: yeah, this suggests hardware problems
#488 [16:08] <tyteen4a03> ??> Miffeli win/sfc
#489 [16:08] <Absol> Miffeli: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#490 [16:08] <Absol> Miffeli: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#491 [16:09] <tyteen4a03> Miffeli: if that doesn't work, you'll need to get the computer checked
#492 [16:10] <tyteen4a03> Glitch: in your router, go to Diagnostics, what's your router's IP address?
#493 [16:10] <Miffeli> Like i say before i make clean window install
#494 [16:10] <tyteen4a03> Miffeli: yeah it's most likely a hardware issue
#495 [16:10] <Miffeli> My all another games work 100%
#496 [16:10] <Glitch> tyteen4a03 youre looking for external IP?
#497 [16:10] <tyteen4a03> Glitch: no, the IP of your router
#498 [16:11] <Glitch> tyteen4a03 as in, 192.168.0.1?
#499 [16:12] <Miffeli> So there is no issue my hardware...maybe there is issue new 1.13 minecraft hardware support
#500 [16:12] <tyteen4a03> Glitch: no, your router's IP as reported by its control panel
#501 [16:12] <tyteen4a03> Miffeli: nope
#502 [16:12] <tyteen4a03> Miffeli: the crash report is failing on things it should be not failing, such as the Integer class in Java
#503 [16:12] <tyteen4a03> Miffeli: which indicates a hardware problem
#504 [16:14] <Miffeli> This failing start after aqua update
#505 [16:14] <tyteen4a03> Miffeli: What happens when you try to play 1.12?
#506 [16:14] <Glitch> tyteen4a03 mine is set up a little different than what you're referring to so I apologize. (My "diagnostics" tab is for pinging). Alright I think I got it. The IP Address set by my cable provider?
#507 [16:14] <tyteen4a03> Miffeli: on the same launcher profile
#508 [16:14] <Miffeli> Dont try that
#509 [16:14] <Miffeli> Lets see
#510 [16:15] <tyteen4a03> Glitch: what's your router model?
#511 [16:16] <Miffeli> Just hard repair hardware problem when all another games work like charm
#512 [16:16] <Glitch> tyteen4a03 Motorola MG7550
#513 [16:16] <Lord_Ralex> Miffeli, welcome to hardware and software. You can do X just fine, but when Y happens, it can show things not be correct.
#514 [16:17] <Lord_Ralex> Miffeli, *never* assume that games work the same. They don't.
#515 [16:17] <Glitch> tyteen4a03 So many IP addresses, its hard to know which one you mean. Im sorry for the confusion
#516 [16:18] <Miffeli> Ok its crash 1.12
#517 [16:18] <tyteen4a03> Glitch: no problem, not your fault that motorola produces useless manuals
#518 [16:18] <Glitch> tyteen4a03 Very true
#519 [16:18] <tyteen4a03> ??> Glitch tools/teamviewer
#520 [16:18] <Absol> Glitch: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#521 [16:19] <Absol> Glitch: Teamviewer's website is here: https://www.teamviewer.com/en/index.aspx
#522 [16:19] <tyteen4a03> ??> Glitch tools/teamviewer/support
#523 [16:19] <Glitch> tyteen4a03 the one im looking at now is under
#524 [16:19] <Glitch> "Cable Modem Addresses and Version"
#525 [16:19] <tyteen4a03> Glitch: what does it say?
#526 [16:19] <Glitch> It says "none"
#527 [16:19] <tyteen4a03> ??> Glitch tools/teamviewer/send-info
#528 [16:19] <Absol> Glitch: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#529 [16:19] <Miffeli> If its hardware problem how i can find reason :/
#530 [16:19] <tyteen4a03> Miffeli: you'll need to take it to a local shop
#531 [16:19] <tyteen4a03> Miffeli: they will know how to diagnose the issues
#532 [16:20] <Glitch> tyteen4a03 the one that says its supposed to be provied by my cable provider as a "Lease"
#533 [16:20] <Miffeli> If i go repairshop and tell "my minecraft wont work but all another games work" they laught me
#534 [16:20] <tyteen4a03> Glitch: can you follow the teamviewer instructions please
#535 [16:20] <tyteen4a03> Miffeli: show them the crash report
#536 [16:21] <tyteen4a03> Miffeli: it's most likely a memory/harddisk issue
#537 [16:22] <Miffeli> I worked like 2 month one repairshop and they test gpu cpu and ram and if all work they dont know issue
#538 [16:22] <Glitch> tyteen4a03 Alright, give me a min to set up. You better behave on here
#539 [16:23] <Miffeli> And if all work but minecraft not they just say too bad
#540 [16:23] <tyteen4a03> Miffeli: so you know how to use a live cd to run memtest86+?
#541 [16:23] <Miffeli> Yes
#542 [16:23] <Miffeli> I used hirens
#543 [16:24] <tyteen4a03> Miffeli: and the harddisk, how did you test them
#544 [16:24] <Miffeli> dos like memtest
#545 [16:24] <Glitch> tyteen4a03 Shall I DM you my code
#546 [16:24] <Miffeli> Sec dont remember now that priogram
#547 [16:24] <tyteen4a03> ??> Glitch tools/teamviewer/send-info
#548 [16:24] <tyteen4a03> Glitch: my name is tyteen4a03
#549 [16:24] <Absol> Glitch: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#550 [16:25] <tyteen4a03> Miffeli: if, like you said, you've tested for hardware issues, then I'm not sure what could go wrong
#551 [16:26] <Miffeli> Thats why i try ask if there some site where i can send report to majong
#552 [16:27] <Miffeli> I think they know issue when see report
#553 [16:27] <Lord_Ralex> They won't
#554 [16:27] <Lord_Ralex> In short: the JVM, which runs the game and Mojang doesn't make it, encountered such a bad error it tanked it.
#555 [16:27] <Lord_Ralex> This is never MC's fault, rather something else causing in such a horrific way.
#556 [16:28] <Miffeli> So i need send it to java ?
#557 [16:28] <Lord_Ralex> ??> Miffeli win/dxdiag
#558 [16:28] <Absol> Miffeli: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#559 [16:31] <Miffeli> https://paste.ubuntu.com/p/nJ39bSMhf6/
#560 [16:31] <tyteen4a03> ??> Glitch tools/hjt
#561 [16:31] <Absol> Glitch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [16:31] <Absol> Glitch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [16:32] <Glitch> tyteen4a03 one step ahead of you
#564 [16:32] <Glitch> tyteen4a03 https://paste.ubuntu.com/p/kC6qXF6R3x/
#565 [16:33] <Miffeli> Im not programmer but usual if all another games and programs work sound strange if something is broke and only minecraft found it
#566 [16:33] <tyteen4a03> Glitch: nothing seems amiss from here
#567 [16:34] <Glitch> tyteen4a03 Exactly
#568 [16:34] <tyteen4a03> Glitch: does your ISP block people from running their own servers?
#569 [16:34] <Glitch> tyteen4a03 I... i dont know. ISP as in, xfinity?
#570 [16:34] <tyteen4a03> comcast
#571 [16:34] <Glitch> tyteen4a03 alright. IDK what they do if they block anything
#572 [16:35] <tyteen4a03> actually
#573 [16:35] <Glitch> Glitch let it be known that ive had this problem for years, on different routers and different pcs
#574 [16:36] <Miffeli> So i have to send direct message to java and ask them ? Need to go sleep now and leave memtest again over night
#575 [16:36] <Lord_Ralex> Miffeli, the fact your cpu is 8 years old, tells me your memory likewise is probably old too, says something in your hardware is probably failing
#576 [16:37] <tyteen4a03> Glitch: it's most likely ISP
#577 [16:37] <tyteen4a03> Glitch: however let me do one more test
#578 [16:37] <Glitch> tyteen4a03 alright
#579 [16:37] <Miffeli> ok thanks
#580 [16:39] <tyteen4a03> Glitch: yeah go ahead and call your ISP
#581 [16:39] <Glitch> tyteen4a03 What would I even ask them about?
#582 [16:39] <tyteen4a03> Glitch: can't host MC servers on my network
#583 [16:41] <Glitch> tyteen4a03 It's technically my dad's router and his comcast account and he would kill me if he knew I was trying to mess with his stuff so i might have to pass on all of this. which stinks
#584 [16:41] <Glitch> tyteen4a03 Is there any way to be sure that that's the issue?
#585 [16:42] <tyteen4a03> Glitch: nothing else looks like it
#586 [16:42] <Glitch> tyteen4a03 Alright. But if they dont allow it, what will calling them do for me?
#587 [16:42] <Glitch> tyteen4a03 other than confirm that thats the issue
#588 [16:42] <tyteen4a03> Glitch: establish the fact that you should change ISPs
#589 [16:43] <tyteen4a03> Glitch: they should unblock it though
#590 [16:43] <Glitch> tyteen4a03 Youre saying that I need to request the ability to host things on my IP, and that its not allowed by them as a default?
#591 [16:42] <tyteen4a03> it could be
#592 [16:43] <Glitch> tyteen4a03 hmm, ok. Ill have to look into this more. Thank you so much for helping me out. Ill hop back on at a later date if that isnt the issue
#593 [16:51] * Glitch [webchat@c-73-186-112-84.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#594 [17:03] * Cloven369 [webchat@cpe-66-24-50-111.stny.res.rr.com] has joined #minecrafthelp
#595 [17:06] <Cloven369> Hi I have a question I purchased Minecraft in 2011 and I don't recall having any email so I'm having some trouble migrating my account without that information any idea how I can?
#596 [17:07] <webrosc> Cloven369, see https://help.mojang.com/customer/portal/articles/438361
#597 [17:09] <Cloven369> Yeah I've tried that I can't seem to do much with out an email linked to my account.
#598 [17:09] <webrosc> did you read the last paragraph?
#599 [17:09] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#600 [17:18] * ronan [webchat@CPEf4ec38e99629-CMac202ebd0a70.cpe.net.cable.rogers.com] has joined #minecrafthelp
#601 [17:19] <ronan> i have bought minecraft and downloded but it still only lets me play the demo
#602 [17:19] <tyteen4a03> ??> ronan account/bug/demo
#603 [17:19] <Absol> ronan: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#604 [17:21] <ronan> yea but it doesnt say how to fix
#605 [17:21] * Mussu [webchat@81-197-14-211.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#606 [17:23] <webrosc> i see 7 different scenario and solutions on that page
#607 [17:50] * Chfen [webchat@109-124-150-32.customer.t3.se] has joined #minecrafthelp
#608 [17:50] * Chfen [webchat@109-124-150-32.customer.t3.se] has quit. (Client Quit)
#609 [17:51] * Chfen [webchat@213.80.40.244] has joined #minecrafthelp
#610 [17:51] <Chfen> Any minecraft admin here ?
#611 [17:53] <webrosc> this is a community run chat
#612 [17:54] <webrosc> unless you have an account issue, Mojang won't need to assist you
#613 [17:54] <Chfen> i have an account issue
#614 [17:54] <webrosc> help.mojang.com
#615 [17:54] <webrosc> or if you say what the issue is i can direct you to the right page there
#616 [17:55] <Chfen> ye i bought minecraft when it was on beta , but it seems like i have done something wrong with the merg since my "new account" says i dont have the java edition
#617 [17:56] <webrosc> on beta, as in multiple years ago?
#618 [17:56] <Chfen> yeah then i merged the account for an year ago and now when i was going to play it says i dont have minecraft java
#619 [17:57] <webrosc> sounds like you merged the wrong account, or are logging into the wrong account
#620 [17:57] <webrosc> ??> Chfen mojang/email
#621 [17:57] <Absol> Chfen: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#622 [17:57] <Absol> Chfen: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#623 [18:07] * PixieTails [webchat@dsl-50-5-91-18.fuse.net] has joined #minecrafthelp
#624 [18:07] <PixieTails> keep getting this error when I try to log into any servers ( io.netty.channel.abstractchannel$annotatedConnectionException: connection refused: no further information )
#625 [18:10] <webrosc> ??> PixieTails tools/hjt
#626 [18:10] <Absol> PixieTails: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#627 [18:10] <Absol> PixieTails: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#628 [18:11] * thelounge95 [webchat@bas1-quebec13-70-30-180-124.dsl.bell.ca] has joined #minecrafthelp
#629 [18:11] * thelounge95 [webchat@bas1-quebec13-70-30-180-124.dsl.bell.ca] has quit. (Client Quit)
#630 [18:27] <PixieTails> https://paste.ubuntu.com/p/kRwS7btv5M/
#631 [18:30] <webrosc> when you say any servers, what servers exactly?
#632 [18:30] <webrosc> have you tried many, or just one?
#633 [18:30] <PixieTails> I've tried three
#634 [18:31] <webrosc> and they are?
#635 [18:36] <PixieTails> do you think it just might be the servers I'm trying?
#636 [18:36] <webrosc> who knows as i have no idea what servers they are
#637 [18:36] * Chfen [webchat@213.80.40.244] has quit. (Quit: webchat.esper.net)
#638 [19:46] * TG94 [webchat@85-220-70-135.dsl.dynamic.simnet.is] has joined #minecrafthelp
#639 [19:46] <TG94> Hey, anyone here?
#640 [19:47] <webrosc> nope no one here but the 100 or so people logged in
#641 [19:47] <TG94> well meant more whether or not people were responding.
#642 [19:48] <webrosc> shouldn't the question also be 'is anyone else here' as you are here, so asking the question 'is anyone here' could be answered by yourself as you are here
#643 [19:48] <TG94> ahh, true
#644 [19:48] <TG94> but anyway, I'm having a problem with Minecraft, I try and open it, but it shows up in my taskbar, but wont show up on screen...
#645 [19:48] <webrosc> anyway, if you have a minecraft tech question to ask, ask away
#646 [19:49] <TG94> I try and open minecraft, but it shows up in my taskbar, but wont show up on screen...
#647 [19:50] <webrosc> hold shift and right click the icon, click maximize
#648 [19:50] <TG94> ohh wow, thanks. Problem solved :)
#649 [20:22] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#650 [21:42] * Webchat_09256 [webchat@c-24-218-237-83.hsd1.ma.comcast.net] has joined #minecrafthelp
#651 [21:42] <Webchat_09256> hi
#652 [21:43] <Webchat_09256> im having a issue with my account
#653 [21:43] <Webchat_09256> please help
#654 [21:43] <webrosc> what issue, do note we are not Mojang so can only direct where to get the correct help
#655 [21:45] <Webchat_09256> i bought minecraft about 4 years ago and havent signed in in a while i try to reset my password but it wont work
#656 [21:45] <webrosc> have you migrated your account?
#657 [21:46] <Webchat_09256> no
#658 [21:47] <webrosc> then you would need to, see https://help.mojang.com/customer/en/portal/articles/775905-migrating-from-minecraft-to-mojang
#659 [21:47] <webrosc> oh, what is your ingame name?
#660 [21:49] <webrosc> Webchat_09256, can check if the name is migrated or not, if it is migrated already it would mean contacting Mojang to recover your account
#661 [21:49] <Webchat_09256> chris7230 i believe
#662 [21:50] <Webchat_09256> im not getting the emails to reset my account
#663 [21:50] <webrosc> yeah looks like that username was migrated and changed
#664 [21:51] <webrosc> your best bet would be to contact Mojang, you still have your original purchase email?
#665 [21:52] <Webchat_09256> no
#666 [21:52] <Webchat_09256> i bought it so long ago
#667 [21:53] <webrosc> that makes it a little harder, do you remember how you paid?
#668 [21:53] <Webchat_09256> onlinr
#669 [21:53] <Webchat_09256> online
#670 [21:53] <webrosc> via a card, or paypal?
#671 [21:55] <Webchat_09256> card
#672 [21:55] <webrosc> and 4 years ago ish, so 2014?
#673 [21:57] <Webchat_09256> 4 or 5
#674 [21:57] <Webchat_09256> not sure to be exact
#675 [21:57] <Webchat_09256> maybe even more
#676 [21:57] <webrosc> you need to be more exact as getting your account depends on it
#677 [21:58] <webrosc> you need a transaction ID and as you can see on https://help.mojang.com/customer/portal/articles/361380 there are multiple methods
#678 [21:58] <webrosc> if it was 4 years ago braintree handled it, if it was linger it was Skrill
#679 [23:36] * thr3343 [~thr3343_@2a00:23c4:ad1b:8000:1cf0:ba67:b436:b5b2] has quit. (Quit: thr3343)