#MinecraftHelp > 2018-09-21
#1 [00:43] * thelounge4 [webchat@cpe-101-162-96-90.qb51.nqld.asp.telstra.net] has joined #minecrafthelp
#2 [00:47] <thelounge4> I currently have a problem regarding my Minecraft Launcher. It says I'm offline, and doesn't allow me to log in. Minecraft.net clearly seems to be active, Mojang's website says that Minecraft's servers are active, and I would need a working internet connection in order to see that information. I was wondering if the Minecraft launcher could be fixe
#3 [00:47] <thelounge4> d from this problem? I considered re-downloading the launcher, but I believe some data may be lost. Can someone help with this?
#4 [00:50] <GreyVulpine> ??> thelounge4 tools/hjt
#5 [00:50] <Absol> thelounge4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#6 [00:50] <Absol> thelounge4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#7 [00:52] <thelounge4> I'm pretty sure it doesn't have to do with a virus though, rather a glitch with the launcher itself. Is there a program to scan the launcher individually?
#8 [00:52] <GreyVulpine> Nope.
#9 [00:53] <thelounge4> Seems a little suss to me. I'd like to understand how this would help.
#10 [00:56] <thelounge4> Well, good luck with other users. Sorry, but I'd rather try something I know is safe.
#11 [01:01] * thelounge81 [webchat@cpe-101-162-96-90.qb51.nqld.asp.telstra.net] has joined #minecrafthelp
#12 [01:02] <thelounge81> Sorry, Lounge4 from earlier here, saw some other help threads on this topic, and Hijackthis was mentioned and used multiple times. I now have the confidence to use it and it is in progress.
#13 [01:05] <thelounge81> My problem was that the launcher says I'm offline and doesn't let me log in, contrary to my internet connection's status. Here is the log: https://paste.ubuntu.com/p/5FYXmpZpkz/
#14 [01:17] <thelounge81> This is a little bit messy, sorry, I did another log with the Minecraft Launcher closed, if that makes any difference.
#15 [01:17] <thelounge81> https://paste.ubuntu.com/p/MvhwG4KQKx/
#16 [03:32] * DarkReacher [webchat@65-102-114-213.tukw.qwest.net] has joined #minecrafthelp
#17 [03:50] <DarkReacher> Hello, I'm having trouble getting my minecraft to work.
#18 [03:50] <DarkReacher> It was working this morning Perfectly. I installed java so I could use Optifine, everything worked perfectly and I was able to play on my server just fine. I decided to Restart my PC before starting my Stream on twitch and after it rebooted Minecraft would no longer launch. It just got to the "Mojang" screen and then stopped responding. After multi
#19 [03:50] <DarkReacher> ple reinstalations of both Minecraft and Java I can get to the main menu but it stops responding when I join my server. My PC specs are. 1080ti GPU - i7-4790k CPU - 32 GB DDR3 RAM - and its on a SSD drive - Also my PC is a 64bit Windows 10
#20 [04:11] * Esteban [webchat@67.189-204-178.bestel.com.mx] has joined #minecrafthelp
#21 [04:11] <Esteban> hi?
#22 [04:16] * Esteban [webchat@67.189-204-178.bestel.com.mx] has quit. (Quit: webchat.esper.net)
#23 [04:31] * thelounge84 [webchat@static-203-164-28-236.optusnet.com.au] has joined #minecrafthelp
#24 [04:32] <thelounge84> my survival world keeps crashing ive changed my configuration but it didnt work please help
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#27 [05:38] * Chritter [webchat@47-223-61-34.tyrccmtk04.res.dyn.suddenlink.net] has joined #minecrafthelp
#28 [05:40] <Chritter> I'm having a problem with Minecraft Java version crashing when trying to load. Process crashed with exit code - 1073741819. I have reinstalled the game to make sure I have the latest launcher, I have updated Java to the latest build, I have updated my NVidia graphics drivers to the latest available. I have reset my computer between each install, j
#29 [05:40] <Chritter> ust to be sure. It crashes on Forge and Vanilla. And it was working a few days ago. Anyone know any helpful solutions?
#30 [06:53] * Kaopash [webchat@ip-109-90-139-97.hsi11.unitymediagroup.de] has joined #minecrafthelp
#31 [06:54] <Kaopash> hey guys! I asked yesterday and someone suggested me to check for software. I did but I don't have any of the listed software installed.
#32 [06:54] <Kaopash> Hey guys! I got a weird bug where my mouse points to the ground and mouse movement causes it to accellerate like crazy. 1.13.1 Java Version on Windows 10.
#33 [06:54] <Kaopash> Computerinfo: https://paste.ubuntu.com/p/fcWxTT4WQS/
#34 [06:54] <Kaopash> Softwarelist: https://minecraftirc.net/support-articles/known-incompatible-software/
#35 [06:55] <Greymagic27> ??> Kaopash tools/hjt
#36 [06:55] <Absol> Kaopash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#37 [06:55] <Absol> Kaopash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#38 [06:56] <Kaopash> Will do. It's a fresh windows install though so... Anyway. Will do!
#39 [07:01] <Kaopash> Here you go!
#40 [07:01] <Kaopash> https://paste.ubuntu.com/p/nMFD2r5mtV/
#41 [07:01] <Greymagic27> Do this for me: This issue seems to be resolved by right clicking the launcher shortcut and selecting properties then compatibility and then checking the box for "Disable display scaling on high DPI settings"
#42 [07:04] <Kaopash> will do, one sec
#43 [07:08] <Kaopash> Unfortunately that didn't help. But thank you anyways!
#44 [07:08] <Greymagic27> Damn, I have no idea how to fix it :P
#45 [07:09] <Kaopash> I reallly don't get it. What might cause this? My guy is watching the ground the entire time. Sometimes moving the mouse works a little. But its unplayable.
#46 [07:09] <Kaopash> Sensitivity is *yawn* already
#47 [07:11] <Greymagic27> DPI on your mouse?
#48 [07:11] <Kaopash> where can I check that?
#49 [07:12] <Greymagic27> If you have a DPI mouse there should be a button
#50 [07:12] <Kaopash> Nope. Simple logitech. 15$
#51 [07:12] <Kaopash> Are there known problems playing remotely? Like via RDP?
#52 [07:12] <Greymagic27> What is RPD :P
#53 [07:13] <Kaopash> Remote Desktop Connection, Windows
#54 [07:13] <Kaopash> CMD > mstsc
#55 [07:13] <Greymagic27> Your playing on a virtual machine?
#56 [07:13] <Kaopash> No
#57 [07:13] <Kaopash> It's a hardware with Remote Access
#58 [07:13] <Greymagic27> Oh, Never heard that term before
#59 [07:13] <Kaopash> uhm... one second
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#62 [07:14] <Kaopash> Ok, I thought I mixed the terms but no, it's RDP in english too
#63 [07:15] <Greymagic27> Sadly I don't know how to help you :(
#64 [07:15] <Kaopash> No worries! Maybe somenoe will.
#65 [07:15] <Greymagic27> Hopefully
#66 [07:19] <Kaopash> Holy moly. I guess it should work when I'm directly on the machine. Will test this tonight. Windows RDP Client seems to not support RelativeMouseMode which might or might not be the issue here. Pretty much sounds like it though.
#67 [07:20] <Greymagic27> *pretends he understood every word*
#68 [07:20] * Langley [webchat@114-198-13-227.dyn.iinet.net.au] has joined #minecrafthelp
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#70 [07:20] <Kaopash> It's some messy Active X control thingy
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#75 [08:08] <lauren> When opening my multiplayer tab the only server its letting me connect to is hypixel, i have a full list o fother servers that wont let me connect and always give me the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: error. what do i do
#76 [08:25] * tour [webchat@177-68-225-244.dsl.telesp.net.br] has joined #minecrafthelp
#77 [08:25] <tour> bom dia nao consigo jogar no minecraft
#78 [08:26] <Greymagic27> tour, Please speak english
#79 [08:27] <tour> not
#80 [08:28] <Greymagic27> tour, This is an english only support room
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#84 [09:22] * yoyo [webchat@bzq-79-180-7-44.red.bezeqint.net] has joined #minecrafthelp
#85 [09:23] <yoyo> hello, can someone help me with a bug?
#86 [09:23] <Greymagic27> yoyo, What is the problem?
#87 [09:24] <yoyo> When I start the launcher and click play the game wont load and show "game crash"
#88 [09:24] <Greymagic27> ??> yoyo launcher/crash-log
#89 [09:24] <Absol> yoyo: We need to see your crash log, which is created after a crash.
#90 [09:24] <Absol> yoyo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#91 [09:25] <yoyo> there is no crash report folder
#92 [09:26] <Greymagic27> ??> yoyo launcher/log-txt
#93 [09:26] <Absol> yoyo: We need to see your full launcher log, which is created in the game directory.
#94 [09:26] <Absol> yoyo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#95 [09:27] <yoyo> https://paste.ubuntu.com/p/xcbJ8FhtnY/
#96 [09:27] <yoyo> for some reason it has a lot of empty lines
#97 [09:27] <yoyo> I will fix that
#98 [09:29] <yoyo> No idea why it does that. is it fine?
#99 [09:29] <Greymagic27> Yea, Give me a second
#100 [09:30] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
#101 [09:30] <Greymagic27> Can you try this: In the Edit Profile menu in the Launcher, check the JVM Arguments box, and change the -Xmx1G argument to -Xmx2G
#102 [09:31] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has quit. (Client Quit)
#103 [09:31] <yoyo> where is the edit profile menu?
#104 [09:31] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
#105 [09:32] <Greymagic27> Click launch options, then your profile
#106 [09:32] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has quit. (Client Quit)
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#108 [09:33] <yoyo> i only have resolution and game directory
#109 [09:33] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has quit. (Client Quit)
#110 [09:33] <Greymagic27> yoyo, It should look like this: http://prntscr.com/kx3cv6
#111 [09:34] <yoyo> I only have the first and srcond
#112 [09:34] <yoyo> what should i do?
#113 [09:34] <Greymagic27> Can you send a screenshot of that menu for me?
#114 [09:35] * testkick [webchat@customer-static-210-221-174.iplannetworks.net] has joined #minecrafthelp
#115 [09:35] <yoyo> https://prnt.sc/kx3dsv
#116 [09:36] <Greymagic27> Go into launch options and tick advanced settings
#117 [09:36] <yoyo> ok cool
#118 [09:37] <yoyo> it show Xmx1G now
#119 [09:37] <yoyo> should i change it?
#120 [09:37] <Greymagic27> Change it to -Xmx2G
#121 [09:38] <urielsalis> !kick testkick
#122 [09:38] * Absol kicked testkick from #minecrafthelp (Reason: estkick :You have been removed from this channel)
#123 [09:39] <yoyo> from this "-Xmx1G -" to "--Xmx2G -"?
#124 [09:40] <yoyo> didnt work
#125 [09:40] <Greymagic27> Only one minus
#126 [09:40] <Greymagic27> '-Xmx2G'
#127 [09:41] * Greymagic27 wonders how long urielsalis has been lurking here
#127 [09:41] <yoyo> Didn't work either
#128 [09:41] <urielsalis> ??> yoyo win/!
#129 [09:41] <Absol> yoyo: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#130 [09:41] <Absol> yoyo: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#131 [09:41] <urielsalis> Greymagic27, 3 hours, 43 mins
#132 [09:41] <Greymagic27> urielsalis, Very exact :P
#133 [09:43] <yoyo> the game used to work for me in the past with the same user name
#134 [09:43] <urielsalis> yoyo, it shouldnt have
#135 [09:47] * matsumoto25 [webchat@85-168-157-134.rev.numericable.fr] has joined #minecrafthelp
#136 [09:49] <matsumoto25> bonjour je n'arrive pas a me connecter aux version minecraft, le luncher ce lance mais des que je lance jouer il me mais un message de crach je ne sais pas quoi faire j'ai fais la procédure digax il m'on dit dee copier coller cette adresse https://paste.ubuntu.com/p/kgd4CvWVPw/
#137 [09:49] <urielsalis> ??> matsumoto25 lang/frt
#138 [09:49] <urielsalis> ??> matsumoto25 lang/fr
#139 [09:49] <Absol> matsumoto25: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#140 [09:49] * yoyo [webchat@bzq-79-180-7-44.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#141 [09:49] <matsumoto25> hello I can not connect to the version minecraft, the luncher launches but that I run it play me but a message of spit I do not know what to do I do the procedure digax he told me dee copy paste this address https://paste.ubuntu.com/p/kgd4CvWVPw/
#142 [09:50] <urielsalis> matsumoto25, one moment
#143 [09:52] <urielsalis> matsumoto25, download and install https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-radeon-hd-5000-series/ati-radeon-hd-5970
#144 [09:52] <urielsalis> matsumoto25, under Windows 7 64 bits, Radeon Software Crimson Edition Beta
#145 [09:57] <matsumoto25> once installed
#146 [09:58] <urielsalis> matsumoto25, when is installed, restart your pc and try to play again!
#147 [09:59] <matsumoto25> okay thank you
#148 [10:07] * Gabibibi [webchat@186.244.209.0] has joined #minecrafthelp
#149 [10:08] <Gabibibi> oi
#150 [10:08] <urielsalis> hi Gabibibi
#151 [10:08] <Gabibibi> hi
#152 [10:08] <Gabibibi> sorry me brazil ok
#153 [10:27] * Digitalwolf [webchat@43.251.166.165] has joined #minecrafthelp
#154 [10:28] <Digitalwolf> Hi. A friend bought MC for win 10. He wants to play with me, that was the whole point, so my question is, can he get Java edition since he already paid for Win10 version?
#155 [10:30] <GreyVulpine> No.
#156 [10:31] <Digitalwolf> So will he have to buy another game (Java version)?
#157 [10:31] <GreyVulpine> That's right.
#158 [10:35] <Digitalwolf> Grrrr.... Same company. That doesn't seem right. You can transfer from Java to 10. From Xbox to other systems. From bedrock to java... But not 10 to Java???
#159 [10:44] <Digitalwolf> ....okay...
#160 [11:04] * HondenMU [webchat@143.179.26.8] has joined #minecrafthelp
#161 [11:04] <HondenMU> i cant chat anymore, can someone help me plz>??
#162 [11:04] <Greymagic27> HondenMU, What do you mean?
#163 [11:05] <HondenMU> well i can use commands but not chat
#164 [11:05] <Greymagic27> Does it produce an error when you try to chat?
#165 [11:05] <HondenMU> yeah
#166 [11:05] <Greymagic27> What is that error?
#167 [11:06] <HondenMU> something like 'cant send chat message'
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#171 [11:44] * Spanielnator [webchat@80-110-70-115.cgn.dynamic.surfer.at] has joined #minecrafthelp
#172 [11:45] <Spanielnator> hello! for about two months i've been trying to run minecraft but it jut crashes. in single player but also if i try to connect to a realm of friends
#173 [11:45] <Greymagic27> ??> Spanielnator launcher/crash-log
#174 [11:45] <Absol> Spanielnator: We need to see your crash log, which is created after a crash.
#175 [11:46] <Absol> Spanielnator: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#176 [11:47] * bartbong [webchat@ppp-201-1.25-151.wind.it] has joined #minecrafthelp
#177 [11:47] <bartbong> ciao
#178 [11:47] <bartbong> c'è qualcuno italiano?
#179 [11:47] <Greymagic27> bartbong, Can you speak english?
#180 [11:47] <bartbong> poco
#181 [11:48] <bartbong> use a google traslate
#182 [11:48] <Greymagic27> Yea, Use google translate
#183 [11:48] <Greymagic27> What is the problem?
#184 [11:48] <bartbong> Hello. they stole my account and changed email, what can I do?
#185 [11:49] <Spanielnator> do you mean the game output?
#186 [11:49] <Greymagic27> ??> bartbong account/send-email
#187 [11:49] <Absol> bartbong: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#188 [11:49] <Absol> bartbong: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#189 [11:49] <Greymagic27> ??> bartbong account/trans-id
#190 [11:49] <Absol> bartbong: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#191 [11:49] <Greymagic27> @Spanielnator, Just follow the instructions absol gave you
#192 [11:50] <Spanielnator> i don't see any "launch options"
#193 [11:51] <bartbong> I was given by a friend of mine in 2012, which I can no longer contact unfortunately
#194 [11:51] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Remote host closed the connection)
#195 [11:51] <Greymagic27> Spanielnator, http://prntscr.com/kx4zdy
#196 [11:51] <Greymagic27> bartbong, You will need to try and contact your friend for the ID
#197 [11:51] <bartbong> so I do not know how to find my transition ID
#198 [11:52] <Greymagic27> ??> bartbong account/trans-id/skrill
#199 [11:52] <Absol> bartbong: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#200 [11:52] <Absol> bartbong: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#201 [11:55] <bartbong> the problem is that I can not contact my friend and in any case I do not know if he would remember the email that used to buy the game
#202 [11:55] <Spanielnator> https://paste.ubuntu.com/p/X76kY6tHfN/
#203 [11:57] <Greymagic27> ??> Spanielnator win/!
#204 [11:57] <Absol> Spanielnator: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#205 [11:57] <Absol> Spanielnator: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#206 [11:57] <bartbong> I will try to contact my friend again, thank you very much
#207 [11:58] <Greymagic27> bartbong, Your welcome
#208 [11:59] <Spanielnator> there are no special letters in there
#209 [11:59] <Greymagic27> In the Edit Profile menu in the Launcher, check the JVM Arguments box, and change the -Xmx1G argument to -Xmx2G
#210 [12:05] <Spanielnator> where does it say edit profile? on the homepage?
#211 [12:06] <Greymagic27> http://prntscr.com/kx55ah
#212 [12:07] * Aeonimus [aeonimus@83-95-121-27-cable.dk.customer.tdc.net] has quit. (Ping timeout: 190 seconds)
#213 [12:10] <Spanielnator> http://prntscr.com/kx56wy
#214 [12:10] <Greymagic27> Enable advanced settings then click on your profile
#215 [12:11] * Aeonimus [~aeonimus@83-95-121-27-cable.dk.customer.tdc.net] has joined #minecrafthelp
#216 [12:15] <Spanielnator> http://prntscr.com/kx58o9 still doesn't work
#217 [12:15] <Greymagic27> ??> Spanielnator tools/hjt
#218 [12:15] <Absol> Spanielnator: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#219 [12:15] <Absol> Spanielnator: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#220 [12:16] <urielsalis> Spanielnator, Greymagic27 wait
#221 [12:16] * Greymagic27 waits
#221 [12:16] <urielsalis> Spanielnator, go to %appdata%\.minecraft and edit options.txt, in there look for vbo and replace the on by off
#222 [12:17] <Greymagic27> I forgot about that :P
#223 [12:17] <urielsalis> Spanielnator, sorry, useVbo:true should be useVbo:false
#224 [12:20] * Greymagic27 apologizes for missing out that step
#224 [12:24] * _Matai_ [webchat@67.215.2.139] has joined #minecrafthelp
#225 [12:24] <Spanielnator> thank you so much!!!!!!! it works now :DDDDDD
#226 [12:25] <_Matai_> Hello, i'm having a problem with logging into my account I have an authentificaiton error, but I just changed my password and can login on my phone without a problem.
#227 [12:27] * Spanielnator [webchat@80-110-70-115.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#228 [12:27] <urielsalis> ??> _Matai_ login/throttle
#229 [12:27] <Absol> _Matai_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#230 [12:27] <Absol> _Matai_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#232 [12:29] * _Matai_ [webchat@67.215.2.139] has quit. (Client Quit)
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#234 [12:35] * Murkatronus [webchat@host86-165-139-74.range86-165.btcentralplus.com] has joined #minecrafthelp
#235 [12:36] <Murkatronus> My minecraft is locked into pirate language,and also i cant join any servers it just sits on the loading screen and crashes eventually
#236 [12:37] <urielsalis> Murkatronus, delete %appdata%\.minecraft\options.txt to fix the language
#237 [12:37] <urielsalis> Murkatronus, as for the crash, give us the crash report in paste.ubuntu.com
#238 [12:38] <Murkatronus> i dont think it gives me a crash report but i will try again
#239 [12:41] <Murkatronus> It just says "an unexpected issue occurred and the game has crashed. We're sorry for the inconvenience"
#240 [12:47] <Greymagic27> Murkatronus, Is this of any help? https://bugs.mojang.com/browse/MC-112780
#241 [12:57] * Brignirs [webchat@p548735DC.dip0.t-ipconnect.de] has joined #minecrafthelp
#242 [12:59] <Brignirs> Guys what do i do a friend made a mojang account and bought minecraft gave it to me i cant log in on it at all but he can even after changing the password multiple times.
#243 [13:00] <urielsalis> ??> Brignirs login/throttle
#244 [13:00] <Absol> Brignirs: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#245 [13:00] <Absol> Brignirs: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#246 [13:00] <urielsalis> Brignirs, but if he bought the account, then its his account, not yours
#247 [13:00] <Brignirs> The thing he has his own account and bought it for me
#248 [13:01] <Brignirs> with a freshly made email
#249 [13:01] <Brignirs> but ill try in an Hour and check if that works
#250 [13:01] <Brignirs> ty for the help
#251 [13:02] * Brignirs [webchat@p548735DC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#252 [13:55] * kristianskeie [webchat@26.158.34.95.customer.cdi.no] has joined #minecrafthelp
#253 [13:56] * kristianskeie [webchat@26.158.34.95.customer.cdi.no] has quit. (Client Quit)
#254 [14:09] * ChloeXPrice [webchat@p5086AD42.dip0.t-ipconnect.de] has joined #minecrafthelp
#255 [14:10] <ChloeXPrice> My game crashes when I join one specific world. Can somebody help me?
#256 [14:10] <Greymagic27> ??> ChloeXPrice launcher/crash-log
#257 [14:11] <Absol> ChloeXPrice: We need to see your crash log, which is created after a crash.
#258 [14:11] <Absol> ChloeXPrice: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#259 [14:17] <ChloeXPrice> https://paste.ubuntu.com/p/QdBrrPXBkk/plain/
#260 [14:17] <Greymagic27> Please don't make it plain, Leave the formatting as it is
#261 [14:19] * iau [webchat@50.59.71.73] has joined #minecrafthelp
#262 [14:19] <ChloeXPrice> https://paste.ubuntu.com/p/bRb9RHbyy7/plain/
#263 [14:19] <ChloeXPrice> sorry
#264 [14:19] <ChloeXPrice> it was already plain
#265 [14:19] <iau> i have a connection issue, java.io exception: connection reset by peer
#266 [14:20] * Brignirs [webchat@p548735DC.dip0.t-ipconnect.de] has joined #minecrafthelp
#267 [14:20] * Brignirs [webchat@p548735DC.dip0.t-ipconnect.de] has quit. (Client Quit)
#268 [14:21] <iau> i have a connection issue, java.io exception: connection reset by peer
#269 [14:21] * iau [webchat@50.59.71.73] has quit. (Client Quit)
#270 [14:21] * lukas [webchat@085083080206.dynamic.telenor.dk] has joined #minecrafthelp
#271 [14:23] <lukas> I have just downloaded minecraft after a long time but when i try it says that i can repair or remove minecreaft, when i press repair or remove it comes up with a error code: 2753 and some text
#272 [14:23] <ChloeXPrice> https://paste.ubuntu.com/p/wCcBSy2SGP/plain/
#273 [14:23] <ChloeXPrice> okay I don't get this why is it still plain
#274 [14:24] <Greymagic27> Put syntax as plain test ChloeXPrice
#275 [14:24] <Greymagic27> lukas, What is this text?
#276 [14:24] <ChloeXPrice> https://paste.ubuntu.com/p/x9z6ZvYbRz/
#277 [14:25] <tyteen4a03> Greymagic27: s/plain//
#278 [14:25] <tyteen4a03> basically, they copied the wrong url
#279 [14:25] <lukas> "The installer has encountered an unexpected error installing this package. This may indicate a problem whit this package. The error code is 2753"
#280 [14:27] <ChloeXPrice> Does anybody know what I have to do?
#281 [14:27] <Greymagic27> Not a clue :P
#282 [14:27] <ChloeXPrice> great xD
#283 [14:28] <lukas> This is what it says when i try to install minecraft: https://ibb.co/b1KQPz
#284 [14:28] <tyteen4a03> ChloeXPrice: was the world opened by a modded client before?
#285 [14:28] * Venera_Chan [webchat@LFbn-MAR-1-573-181.w90-118.abo.wanadoo.fr] has joined #minecrafthelp
#286 [14:28] <ChloeXPrice> No
#287 [14:29] <tyteen4a03> lukas: https://launcher.mojang.com/download/Minecraft.exe
#288 [14:29] <tyteen4a03> ChloeXPrice: do other worlds work? like a new world?
#289 [14:29] <tyteen4a03> ChloeXPrice: ah, just that one?
#290 [14:30] <ChloeXPrice> Yes, I made a new world and everything worked.
#291 [14:30] <tyteen4a03> ??> ChloeXPrice tools/mcedit/repair
#292 [14:30] <Venera_Chan> my minecraft has error 65542
#293 [14:30] <tyteen4a03> ??> ChloeXPrice tools/mcedit
#294 [14:30] <Absol> ChloeXPrice: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#295 [14:30] <lukas> What is that? tyteen4a03
#296 [14:30] <Absol> ChloeXPrice: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
#297 [14:30] <tyteen4a03> lukas: Minecraft launcher without installer
#298 [14:30] <lukas> Ohh ok, i will try :)
#299 [14:31] <Venera_Chan> pls help me
#300 [14:31] <ChloeXPrice> Ok I will try it
#301 [14:31] <Greymagic27> Venera_Chan, What is the full error message?
#302 [14:32] <Venera_Chan> The game crashed whilst initializing game
#303 [14:32] <Venera_Chan> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#304 [14:33] <Greymagic27> ??> Venera_Chan win/dxdiag
#305 [14:33] <Absol> Venera_Chan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#306 [14:33] <Venera_Chan> ok i'll try
#307 [14:33] <Venera_Chan> thanks
#308 [14:39] <Venera_Chan> and what i should do then? i have the url
#309 [14:40] <Greymagic27> Send it to me
#310 [14:40] <Venera_Chan> https://paste.ubuntu.com/p/BdbS7n3Qzg/
#311 [14:42] <ChloeXPrice> Ok Absol I did what you said and it is indeed working again. Thank you very much!
#312 [14:43] * ChloeXPrice [webchat@p5086AD42.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#313 [14:43] <Venera_Chan> Sooo, whats happening?
#314 [14:45] <Greymagic27> Venera_Chan, I'm trying to understand dxdiags :P
#315 [14:46] <Venera_Chan> ok sorry
#316 [14:46] <Greymagic27> Eh, Don't be
#317 [14:47] * A1exKo [webchat@ip.178-69-52-49.avangarddsl.ru] has joined #minecrafthelp
#318 [14:49] * thr3343 [~thr3343_@2a00:23c4:ad1b:8000:a93c:b61c:7665:b7a0] has joined #minecrafthelp
#319 [14:51] <Greymagic27> Venera_Chan, I am sorry to say but I don't know how to help you :|
#320 [14:52] <GreyVulpine> Venera_Chan - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#321 [14:52] * A1exKo [webchat@ip.178-69-52-49.avangarddsl.ru] has quit. (Quit: webchat.esper.net)
#322 [14:54] <Venera_Chan> ok thank you
#323 [14:54] * Greymagic27 thanks GreyVulpine
#323 [14:57] <Venera_Chan> what version of windows should I install?
#324 [14:58] <Greymagic27> Venera_Chan, What were you using before?
#325 [15:06] * valterf1 [webchat@90-227-44-37-no162.tbcn.telia.com] has joined #minecrafthelp
#326 [15:07] <valterf1> Hello, im trying to open up my minecraft to play on a sever. but it only says that it crashes. Can someone please help me? https://paste.ubuntu.com/p/WDJBVs3rQX/
#327 [15:07] <Venera_Chan> windows 10 proffessional
#328 [15:07] <Greymagic27> ??> valterf1 launcher/crash-log
#329 [15:07] <Absol> valterf1: We need to see your crash log, which is created after a crash.
#330 [15:07] <Absol> valterf1: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#331 [15:07] <Greymagic27> Venera_Chan, What are you using now?
#332 [15:08] <Venera_Chan> windows 10 proffessional
#333 [15:08] <Venera_Chan> i hadn't change it
#334 [15:08] <Greymagic27> Venera_Chan, Downgrade to windows 8 or 7 or buy another PC
#335 [15:09] <valterf1> https://paste.ubuntu.com/p/gg64byN3rQ/
#336 [15:10] <valterf1> I have windows 7
#337 [15:12] <valterf1> a sent the link to the crash report
#338 [15:15] <valterf1> Absol https://paste.ubuntu.com/p/gg64byN3rQ/
#339 [15:18] <Venera_Chan> oky
#340 [15:27] * Webchat_68778 [webchat@pc-2-78-120-200.cm.vtr.net] has joined #minecrafthelp
#341 [15:28] <Venera_Chan> ok, and can i just take back my money and dont download minecraft
#342 [15:28] <Webchat_68778> how the game is downloaded
#343 [15:28] * Webchat_68778 [webchat@pc-2-78-120-200.cm.vtr.net] has quit. (Client Quit)
#344 [15:31] * lukas [webchat@085083080206.dynamic.telenor.dk] has quit. (Quit: webchat.esper.net)
#345 [15:37] <Venera_Chan> but it doesnt work,and i cant buy a new pc cause im poor
#346 [15:37] <Venera_Chan> okay
#347 [15:37] <Venera_Chan> its fine
#348 [15:37] <Venera_Chan> thank you for the help
#349 [15:38] * Vastagon [webchat@99-71-208-236.lightspeed.mckntx.sbcglobal.net] has joined #minecrafthelp
#350 [15:42] <valterf1> i guess i just smash my computer in the floor. so tired of it haha
#351 [15:51] * Vastagon [webchat@99-71-208-236.lightspeed.mckntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#353 [16:00] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#354 [16:03] <valterf1> ?
#355 [16:03] * Venera_Chan [webchat@LFbn-MAR-1-573-181.w90-118.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#356 [16:16] * tommygaymer [webchat@190.236.10.83] has joined #minecrafthelp
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#358 [17:14] * Derek [webchat@24-217-210-127.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#359 [17:14] <Derek> Yeah I can't remember my minecraft e-mail. I know for a fact that I purchased the game a few years back.
#360 [17:14] <Derek> I tried to reset the password using my e-mails that I do use regularly. None worked.
#361 [17:15] * thr3343 [~thr3343_@2a00:23c4:ad1b:8000:a93c:b61c:7665:b7a0] has quit. (Quit: thr3343)
#362 [17:17] <Derek> Hello?
#363 [17:17] * Derek [webchat@24-217-210-127.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#364 [17:53] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#365 [18:14] * isaac [webchat@h96-60-139-181.mntimn.dsl.dynamic.tds.net] has joined #minecrafthelp
#366 [18:15] <isaac> i cant log into my account and i go to change the password and it wont send me the email to change it plz help
#367 [18:16] <isaac> anyone know any fixes for this problem>
#368 [18:16] <isaac> ?
#369 [18:16] <isaac> hello?
#370 [18:20] * isaac [webchat@h96-60-139-181.mntimn.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#371 [18:29] * shire [webchat@ip70-177-21-59.mc.at.cox.net] has joined #minecrafthelp
#372 [18:30] <shire> what if the loading screen says error but i have aifi and all
#373 [18:30] <shire> i mean wifi
#374 [18:30] * shire [webchat@ip70-177-21-59.mc.at.cox.net] has quit. (Client Quit)
#375 [18:35] * thelounge53 [webchat@ip70-177-21-59.mc.at.cox.net] has joined #minecrafthelp
#376 [18:35] <thelounge53> will anyone help?
#377 [18:36] <thelounge53> anyone?
#378 [18:36] <webrosc> what error exactly?
#379 [18:36] <thelounge53> the thing says it will load but then it says error but i have wifi and everything
#380 [18:36] <webrosc> and leaving before someone gets a chance to reply kinda defeats the point of repeating yourself for help
#381 [18:37] <thelounge53> sorry!
#382 [18:37] <webrosc> what thing?, what error?
#383 [18:37] * thelounge53 [webchat@ip70-177-21-59.mc.at.cox.net] has quit. (Client Quit)
#384 [18:37] * webrosc bangs head on desk
#384 [18:37] * MuteCrimson [webchat@71-223-70-171.phnx.qwest.net] has joined #minecrafthelp
#385 [18:39] <MuteCrimson> every time i try and launch the game, it shows:
#386 [18:39] <MuteCrimson> https://paste.ubuntu.com/p/YkHFnnZvXG/
#387 [18:39] <webrosc> ??> MuteCrimson win/dxdiag
#388 [18:39] <Absol> MuteCrimson: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#389 [18:39] <MuteCrimson> https://paste.ubuntu.com/p/Z6kvPV5Dz2/
#390 [18:40] <MuteCrimson> theres my dxdiag
#391 [18:43] <webrosc> is it the launcher or game thats throwing out the error?
#392 [18:43] <MuteCrimson> the launcher
#393 [18:43] <webrosc> when you click play?
#394 [18:43] <MuteCrimson> yes. i have to relocate the java executable to play and even then it runs slow and sometimes crashes
#395 [18:43] <webrosc> what version are you trying to load?
#396 [18:43] <MuteCrimson> 1.13.1
#397 [18:44] <webrosc> ??> MuteCrimson win/reinst/full
#398 [18:44] <Absol> MuteCrimson: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#399 [18:44] <Absol> MuteCrimson: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#400 [19:17] * President_B [webchat@107-205-15-108.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#401 [19:20] <President_B> My Minecraft Launcher is launching Minecraft, but it won't open. How do I fix this?
#402 [19:24] <webrosc> how do you mean it won't open?
#403 [19:29] <President_B> The Minecraft home screen isn't opening.
#404 [19:30] <webrosc> is the icon showing on the menu bar?
#405 [19:31] <President_B> Yes. It shows a Crafting Table.
#406 [19:31] <webrosc> windows 10?
#407 [19:33] <President_B> I do have a Windows 10 computer. But I have a Java edition Minecraft.
#408 [19:34] <webrosc> hold shift and right click the icon, then click maximise
#409 [19:35] <President_B> It won't let me maximize.
#410 [19:35] <webrosc> why won't it?
#411 [19:36] <President_B> It's the Mojang screen, where it loads Minecraft.
#412 [19:36] <webrosc> show the window is showing, but stuck on the Mojang screen?
#413 [19:37] <President_B> Yes, I am stuck on the Mojang Screen.
#414 [19:37] <President_B> That's the problem.
#415 [19:37] <webrosc> why didn't you say that to begin with?
#416 [19:38] <President_B> Well, that's what I meant.
#417 [19:38] * KJ [webchat@5.62.21.96] has joined #minecrafthelp
#418 [19:38] <webrosc> look at https://minecraftirc.net/support-articles/known-incompatible-software/ and uninstall/disable any listed software as required
#419 [19:39] <webrosc> do note the overlays with discord and GeForce Experience
#420 [19:42] <KJ> What do I do about the "Could not connect to server" message on my Minecraft launcher? It pops up every time I try and log in, and won't let me through to the game!
#421 [19:43] <webrosc> KJ, been around mcleaks?
#422 [19:43] <KJ> Heard of it, but I don't really want much to do with it.
#423 [19:43] <webrosc> good to hear
#424 [19:44] <webrosc> ??> KJ tools/hjt
#425 [19:44] <Absol> KJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [19:44] <Absol> KJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [19:50] <KJ> Here it is: https://paste.ubuntu.com/p/fHmkV5GbzW/
#428 [19:53] * hank [webchat@27-52-201-164.adsl.fetnet.net] has joined #minecrafthelp
#429 [19:54] <hank> I cant open minecraft
#430 [19:54] <hank> it said
#431 [19:54] <hank> no respond
#432 [19:55] <hank> I think it could be a problem with java
#433 [19:56] <hank> but I deleted it and download again
#434 [19:56] <hank> I still cant open
#435 [19:58] <webrosc> KJ remove Avast SecureLine VPN and Hamachi
#436 [19:58] <KJ> From control panel?
#437 [19:58] <webrosc> ??> hank tools/hjt
#438 [19:58] <Absol> hank: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#439 [19:58] <Absol> hank: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#440 [19:58] <webrosc> KJ, yes, uninstall them
#441 [20:01] <hank> https://paste.ubuntu.com/p/rH6MpBPnfB/
#442 [20:01] * KJ [webchat@cpe-121-217-216-244.bpbn-r-033.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#443 [20:02] <KJ> Just a minute, having trouble finding the Hamachi installer files
#444 [20:04] <webrosc> hank, only a few problems..... uninstall hamachi, turn off discord overlay, thenuninstall intel security which is rebranded mcafee, and more which absol will tell you
#445 [20:04] <webrosc> ??> hank av/avg
#446 [20:04] <Absol> hank: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#447 [20:04] <Absol> hank: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#448 [20:05] <webrosc> ??> hank av/adwcleaner
#449 [20:05] <Absol> hank: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#450 [20:05] <Absol> hank: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#451 [20:05] <webrosc> hank, the adwcleaner is because you have malware
#452 [20:06] <webrosc> hank do all the above, reboot computer then try minecraft, if it still doesn't load come back
#453 [20:09] * hank [webchat@27-52-201-164.adsl.fetnet.net] has quit. (Quit: webchat.esper.net)
#454 [20:13] * hank [webchat@27-52-201-164.adsl.fetnet.net] has joined #minecrafthelp
#455 [20:15] <hank> I have delete AVG and restart my computer
#456 [20:15] <hank> but didnt solve the problem
#457 [20:15] <webrosc> and the rest?
#458 [20:16] <webrosc> the instructions didn't say to delete AVG
#459 [20:16] <hank> okay...
#460 [20:16] <hank> so what shoud I do now
#461 [20:17] <webrosc> <webrosc> hank, only a few problems..... uninstall hamachi, turn off discord overlay, thenuninstall intel security which is rebranded mcafee, and more which absol will tell you
#462 [20:17] <webrosc> and the things Absol said
#463 [20:32] * hank [webchat@27-52-201-164.adsl.fetnet.net] has joined #minecrafthelp
#464 [20:35] * hank [webchat@27-52-201-164.adsl.fetnet.net] has quit. (Client Quit)
#465 [20:37] <KJ> It worked!!! Thank you guys so, so much!
#466 [20:37] <webrosc> KJ, enjoy
#467 [20:44] * Ranmaru [webchat@cpe-174-104-101-109.neo.res.rr.com] has joined #minecrafthelp
#468 [20:44] <Ranmaru> okay
#469 [20:44] <Ranmaru> So basically
#470 [20:46] <Ranmaru> Im getting exit code 805306369
#471 [20:46] <Ranmaru> I tried giving the game more ram
#472 [20:46] <Ranmaru> I tried closing all aps and running
#473 [20:46] <Ranmaru> I've uninstalled all my forge mods and forge
#474 [20:46] <Ranmaru> I've uninstalled and reinstalled the game
#475 [20:46] <Ranmaru> and it still isnt working.
#476 [20:47] <Ranmaru> If you guys could give me some assistance that would be appreciated ^-^
#477 [21:07] <Ranmaru> Plzl
#478 [21:10] * Webchat_00048 [webchat@c-71-207-60-188.hsd1.pa.comcast.net] has joined #minecrafthelp
#479 [21:12] <Webchat_00048> I have mine craft on my iPad. It’s been like two years. But the app is missing in my App Store. The game is still on my ipad
#480 [21:24] <Ranmaru> Okay
#481 [21:24] <Ranmaru> one question
#482 [21:24] <Ranmaru> Do you have the same like app webstore installed?
#483 [21:26] <Ranmaru> I mean account
#484 [21:37] * Ranmaru [webchat@cpe-174-104-101-109.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
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#486 [21:47] <Webchat_60759> I have had mine craft two years on iPad with family share. I went to share on a new iPad and found it’s no longer in my purchase list in the App Store. But the game still runs on my old ipad
#487 [21:48] <webrosc> your either on the wrong account, or something else which apple will have to answer
#488 [21:48] <Webchat_60759> ok thanks
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#491 [22:24] <AntiSora> Anyone have suggestions for troubleshooting FPS issues in the Java version? Game ran fine for weeks, then yesterday I started getting random drops to 0 FPS. They get progressively more frequent until the game is constantly dropping to 0 FPS. Only thing that helps is lowering rendering distance, but that only delays the issue, eventually even ren
#492 [22:24] <AntiSora> dering just 2 blocks the FPS still constantly drops to 0.
#493 [23:50] * thelounge31 [webchat@ppp-171-97-99-148.revip8.asianet.co.th] has joined #minecrafthelp
#494 [23:53] <thelounge31> Hello, I have some problems.When i join a server,I get a message "java.lang.nullpointerexception:group" How to fix this.