#1 [00:28] * vivi12305 [webchat@pD9FBB443.dip0.t-ipconnect.de] has joined #minecrafthelp
#2 [00:30] <vivi12305> where is my verificaton email
#3 [00:31] <Andrio> On an Internet.
#4 [00:31] <Andrio> vivi12305, did you check your spam folder?
#5 [00:31] <vivi12305> yes
#6 [00:32] <vivi12305> this is an old problem from mojang
#7 [00:32] <Andrio> vivi12305, which email provider did you use?
#8 [00:32] <vivi12305> web.de
#9 [00:34] <Andrio> vivi12305, you sure they aren't blocking the email?
#10 [00:36] <vivi12305> i used the gamme since 3m, no email problems if i start playing
#11 [00:40] <Andrio> vivi12305, what did you do?
#12 [00:42] <vivi12305> i change my provider, thanx
#13 [01:09] * Olix [webchat@188.146.101.173.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
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#15 [01:09] * WurdeGeschlagen [webchat@dslb-088-074-044-125.088.074.pools.vodafone-ip.de] has joined #minecrafthelp
#16 [01:10] <WurdeGeschlagen> i can't log into play minecraft it not started
#17 [01:11] * President_B [webchat@107-205-15-108.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#18 [01:12] * WurdeGeschlagen [webchat@dslb-088-074-044-125.088.074.pools.vodafone-ip.de] has quit. (Client Quit)
#19 [01:12] <President_B> I am stuck on the Mojang Screen in Minecraft...How do I fix this?
#20 [01:34] * Ben [webchat@cpe-74-128-124-140.kya.res.rr.com] has joined #minecrafthelp
#21 [01:34] <Ben> i forgot my email on my account
#22 [01:34] * Ben is now known as Guest72637
#23 [01:35] <Guest72637> i forgot my email on my account
#24 [01:36] * Guest72637 [webchat@cpe-74-128-124-140.kya.res.rr.com] has quit. (Client Quit)
#25 [01:44] * Brignirs [webchat@p548735DC.dip0.t-ipconnect.de] has joined #minecrafthelp
#26 [01:47] * Brignirs is now known as Thisonedude
#27 [01:48] * Thisonedude [webchat@p548735DC.dip0.t-ipconnect.de] has quit. (Client Quit)
#28 [02:39] * May [webchat@201.142.198.60.dsl.dyn.telnor.net] has joined #minecrafthelp
#29 [02:39] * May [webchat@201.142.198.60.dsl.dyn.telnor.net] has joined #minecrafthelp
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#32 [04:01] * Extreme [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 202 seconds)
#33 [04:05] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#34 [05:02] * Miimiko [webchat@ip-5-147-40-67.unitymediagroup.de] has joined #minecrafthelp
#35 [05:02] <Miimiko> hello can u help me
#36 [05:05] <Miimiko> i have a problem
#37 [05:05] <Miimiko> i can only play the demo buti already have buy the game
#38 [05:07] <Greymagic27> ??> Miimiko account/bug/demo
#39 [05:07] <Absol> Miimiko: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#40 [05:07] <Miimiko> no i dont play the demo after purchasing the game
#41 [05:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#42 [05:08] <Greymagic27> Miimiko, Go to that link I sent you. It will contain the solution
#43 [05:08] <Miimiko> ok thx
#44 [05:09] <Miimiko> same problem
#45 [05:09] <Greymagic27> Miimiko, Have you read through the document and followed the steps?
#46 [05:10] <Miimiko> yes,i logged out and logged in again
#47 [05:10] <Greymagic27> Did you go to your mojang account and see if it had minecraft listed there?
#48 [05:11] <Miimiko> i dont know
#49 [05:11] <Greymagic27> Miimiko, Please follow the instructions on the page from the top
#50 [05:11] <Miimiko> the link u postet?
#51 [05:12] <Greymagic27> https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo
#52 [05:15] <Miimiko> First, check to see if your account has a copy of Minecraft listed or available to redeem by visiting account.mojang.com/me.
#53 [05:15] <Greymagic27> Yes, Do that
#54 [05:15] <Miimiko> the page was not found
#55 [05:15] <Greymagic27> Sign into the mojang website first
#56 [05:22] <Miimiko> still not found
#57 [05:23] <Greymagic27> Go here: https://account.mojang.com/login
#58 [05:23] <Greymagic27> And login
#59 [05:24] <Miimiko> i am logged in
#60 [05:24] <Greymagic27> Go to your account page
#61 [05:24] <Miimiko> ya
#62 [05:24] <Miimiko> i am
#63 [05:25] <Greymagic27> Does it say you own minecraft?
#64 [05:25] <Miimiko> it shows me gift codes
#65 [05:26] <Miimiko> and at the settings side
#66 [05:26] <Greymagic27> Miimiko, Do you have something like this? http://prntscr.com/kxcwst
#67 [05:27] * Miimiko [webchat@ip-5-147-40-67.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#68 [05:28] * Miimiko [webchat@ip-5-147-40-67.unitymediagroup.de] has joined #minecrafthelp
#69 [05:28] <Miimiko> no
#70 [05:29] <Miimiko> sorry i disconnected
#71 [05:29] <Greymagic27> Miimiko, Try logging in and out of the launcher
#72 [05:30] <Miimiko> i already have but i di it again
#73 [05:30] <Miimiko> i says still play demo
#74 [05:31] <Greymagic27> Did you buy it on that account?
#75 [05:31] <Miimiko> my accont side dont look likes yours
#76 [05:31] <Miimiko> i buy the windows 10 edition
#77 [05:31] <Greymagic27> Miimiko, You will need to go to the microsoft store and download it from there then
#78 [05:32] <Miimiko> but there is no launcher
#79 [05:32] <Greymagic27> No, You just download it from the store and then click play
#80 [05:33] <Miimiko> but i wint it downgrade to version 1.12.2
#81 [05:33] <Greymagic27> Miimiko, If you purchased minecraft bedrock edition you can't downgrade to a java edition version
#82 [05:34] <Miimiko> when i will play version 1.12.2 i must purchase that too?
#83 [05:34] <Greymagic27> Miimiko, If you want to play java edition you will need to purchase that from minecraft.net
#84 [05:34] <Miimiko> oh maaan
#85 [05:35] <Miimiko> can i do the purchase undone?
#86 [05:35] <Greymagic27> Miimiko, https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy
#87 [05:38] <Miimiko> then i need to contact the mircosoft store support right?
#88 [05:39] <Greymagic27> Miimiko, Yes
#89 [05:39] <Miimiko> thnks
#90 [05:39] <Greymagic27> Your welcome
#91 [05:56] * Pharaa [webchat@51.179.101.226] has joined #minecrafthelp
#92 [05:56] <Pharaa> Hi
#93 [05:56] <Greymagic27> Hi
#94 [05:57] <Pharaa> You speak italian?
#95 [05:57] <Greymagic27> Nope, This is an english only support room
#96 [05:57] <Pharaa> Ok, wait a second.
#97 [05:58] <Pharaa> I can not access minecraft due to a technical problem, concerning direct x, can I send you the ubuntu link?
#98 [05:58] <Greymagic27> Go ahead
#99 [05:58] <Pharaa> https://paste.ubuntu.com/p/y5jB2tKY8d/
#100 [05:59] <Greymagic27> Pharaa, Do the windows update
#101 [05:59] <Pharaa> All right, thank you very much, sorry the il.
#102 [06:00] <Greymagic27> No prob
#103 [06:00] <Pharaa> Bye, see you soon :D
#104 [06:00] <Pharaa> Bye, see you soon :D
#105 [06:00] * Pharaa [webchat@51.179.101.226] has left #minecrafthelp
#106 [06:04] <Miimiko> i already solve the problem
#107 [06:04] <Miimiko> thanks man
#108 [06:04] <Greymagic27> Miimiko, Your welcome
#109 [06:05] <Miimiko> now i have to go to the minecraft page an buy java edition and then it will work?
#110 [06:05] <Greymagic27> Miimiko, Hopefully, yes
#111 [06:05] <Miimiko> ill try
#112 [06:13] <Miimiko> it works
#113 [06:13] <Greymagic27> Good
#114 [06:15] <Miimiko> thanks
#115 [06:15] <Greymagic27> Your welcome
#116 [06:26] * Bernhard [webchat@196.252.151.120] has joined #minecrafthelp
#117 [06:27] <Bernhard> My minecraft launcher won't connect to he minecraft servers
#118 [06:27] <Greymagic27> Bernhard, What does it say
#119 [06:27] <Bernhard> Could not connect to server
#120 [06:28] <Greymagic27> ??> Bernhard tools/hjt
#121 [06:28] <Absol> Bernhard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [06:28] <Absol> Bernhard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [06:31] <Bernhard> https://paste.ubuntu.com/p/4V2dqCHQgs/
#124 [06:32] <Greymagic27> Bernhard, Remove avast secureline
#125 [06:32] <Greymagic27> ??> av/kaspersky
#126 [06:32] <Greymagic27> ??> Bernhard av/kaspersky
#127 [06:32] <Absol> Bernhard: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#128 [06:35] <Bernhard> I did all that
#129 [06:35] <Greymagic27> Bernhard, Now try and launch your minecraft
#130 [06:36] <Bernhard> Same problem it won't connect
#131 [06:36] <Greymagic27> Bernhard, Send a new hjt report
#132 [06:36] <Bernhard> https://paste.ubuntu.com/p/GQpSXsCvMz/
#133 [06:37] <Greymagic27> Did you follow the kaspersky steps?
#134 [06:37] <Bernhard> I did
#135 [06:37] <Greymagic27> Bernhard, Restart your PC then come back and give me another hjt
#136 [06:38] <Bernhard> okay
#137 [07:18] * Bananapaint [webchat@047-133-114-079.res.spectrum.com] has joined #minecrafthelp
#138 [07:19] <Bananapaint> hello my minecraft will open and then right after it says wont respond then the game crashes
#139 [07:21] * Bananapaint [webchat@047-133-114-079.res.spectrum.com] has quit. (Client Quit)
#140 [07:23] * Webchat_40209 [webchat@047-133-114-079.res.spectrum.com] has joined #minecrafthelp
#141 [07:23] <Webchat_40209> My minecraft will open then it says it wont respond and shuts down
#142 [07:26] <Greymagic27> ??> Webchat_40209 tools/hjt
#143 [07:26] <Absol> Webchat_40209: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [07:26] <Absol> Webchat_40209: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#145 [07:29] <Webchat_40209> okay so a text box opened up do I type my problem in??
#146 [07:29] <Greymagic27> Just follow the instructions that absol sent you
#147 [07:45] * Kam [webchat@spngon1808w-lp140-04-64-229-187-223.dsl.bell.ca] has joined #minecrafthelp
#148 [07:48] <Kam> Hello. My sister purchased Minecraft for PC about 5 years ago. She hasn't played in a while, but wants to get back into it. She remembers her username, but not her email or password. She hasn't been able to migrate her account over to a Mojang account because of this issue. Every time we try to click "forgot email address", it just sends us to a li
#149 [07:48] <Kam> st of FAQ, and doesn't really help.
#150 [07:48] <Kam> Is there a way to retrieve what email her account is under? I know her account is old, but any help would be appreciated.
#151 [07:48] <Greymagic27> ??> Kam account/forgot-email
#152 [07:49] <Absol> Kam: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#153 [07:49] <Greymagic27> Try that ^
#154 [07:49] <Kam> Will do, thank you.
#155 [07:57] <Kam> Okay, it's saying that if I forgot the email address, I need to migrate to a Mojang account to change it. But I can't migrate without an email?
#156 [08:00] <Greymagic27> Kam, https://help.mojang.com/customer/en/portal/articles/329530
#157 [08:13] * NeoDeo [webchat@178-222-33-81.dynamic.isp.telekom.rs] has joined #minecrafthelp
#158 [08:19] <NeoDeo> Hello, I have a big problem, I need help ... I bought minecraft premium accaunt but for some reason I did not receive email but just username / ign, I could not get my username but i could skin but when the update came on minecraft site I was no longer I could not even skin to go, I need help, my accaunt name is NeoDeo
#159 [08:21] * NeoDeo [webchat@178-222-33-81.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#160 [08:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#161 [09:15] * Viper2 [webchat@p5B30D933.dip0.t-ipconnect.de] has joined #minecrafthelp
#162 [09:15] <Viper2> Sehr geehrte Damen und Herren,
#163 [09:15] <Viper2> Im letzten Jahr schnekte ich meinem Sohn eine Version von Minecraft. Leider jedoch ist seit einiger Zeit kein Login mehr möglich und im Mojang account ist auch keine bezahlte Variante von Minecraft zu finden. Im anhang schicke ich Ihnen ein screenshotauszug aus meinem Account (martin_luedeke86@web.de) in dem man das "Geschenk" sehen kann. Ich bitte
#164 [09:15] <Viper2> um zügige Hilfe. Vielen Dank.
#165 [09:16] <Greymagic27> ??> Viper2 lang/de
#166 [09:16] <Absol> Viper2: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#167 [09:17] * Red_M [~potato@aperturescience.red-m.net] has quit. (Quit: |)
#168 [09:17] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
#169 [09:17] <Viper2> My son have a problem with his account! I gave my son last jear a copy of minecraft but since a wile in his account on mojang the gift is not more there!
#170 [09:18] <Greymagic27> ??> Viper2 account/send-email
#171 [09:18] <Absol> Viper2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#172 [09:18] <Viper2> so he cant play the full version!
#173 [09:18] <Absol> Viper2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#174 [09:18] <Greymagic27> ??> Viper2 account/trans-id
#175 [09:18] <Absol> Viper2: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#176 [09:18] <Viper2> we didtn have this anymore! The card does not more exist!
#177 [09:18] <Viper2> but in my account i can see the gift!
#178 [09:19] <Greymagic27> Viper2, What did you pay with?
#179 [09:19] <Viper2> credit card
#180 [09:19] <Greymagic27> And was this a gift code?
#181 [09:19] <Viper2> yes
#182 [09:19] <Greymagic27> ??. Viper2 account/trans-id/skrill
#183 [09:19] <Greymagic27> ??> Viper2 account/trans-id/skrill
#184 [09:20] <Absol> Viper2: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#185 [09:20] <Absol> Viper2: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#186 [09:21] <Viper2> And what should I write?
#187 [09:22] <Greymagic27> use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#188 [09:22] <Viper2> ok thx i will try it!
#189 [09:22] <Greymagic27> Your welcome, I hope it works
#190 [09:22] <Viper2> I hope so! ^^
#191 [09:25] * Viper2 [webchat@p5B30D933.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#192 [09:26] * dekustars [webchat@47.149.37.145] has joined #minecrafthelp
#193 [09:29] <dekustars> my minecraft kept crashing when im either joining a sever or im loading on the mojang screen. so i decided to look it up and i downloaded the old launcher and it stopped crashing, but with the expense of not skins showing up or downloading. i have the skin file, i checked and even got my friend's .minecraft file and still nothing
#194 [09:29] <Greymagic27> ??> dekustars launcher/crash-log
#195 [09:29] <Absol> dekustars: We need to see your crash log, which is created after a crash.
#196 [09:29] <Absol> dekustars: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#197 [09:32] * Webchat_87336 [webchat@47-32-204-99.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#198 [09:33] <Webchat_87336> I have my minecraft world backed up, but the actual application cant find the world
#199 [09:34] <Greymagic27> Webchat_87336, What do you mean?
#200 [09:34] <dekustars> https://paste.ubuntu.com/p/tnFdsSphv5/
#201 [09:35] <Greymagic27> ??> dekustars av/adwcleaner
#202 [09:35] <Absol> dekustars: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#203 [09:35] <Absol> dekustars: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#204 [09:35] <Greymagic27> dekustars, Do you have razer syapse installed?
#205 [09:35] <Greymagic27> synapse*
#206 [09:36] <Webchat_87336> Like, last time I played, I was prompted to backup my save file since there was an update. I backed it up, played, and when I had died the game told me it couldnt find my file
#207 [09:36] <Greymagic27> Webchat_87336, What format is your world saved as?
#208 [09:36] <dekustars> i have mcAffee which also cleans my computer
#209 [09:37] <Greymagic27> dekustars, Alright, Run the adwcleaner for me
#210 [09:37] <dekustars> and what's razer syapse
#211 [09:37] <Greymagic27> dekustars, It is known to cause issues with minecraft, I was just checking you didn't have it
#212 [09:37] <dekustars> how do i check if i have it?
#213 [09:38] <Greymagic27> dekustars, For now run the adwcleaner, once that is done restart your pc and then come back
#214 [09:39] * dekustars [webchat@47.149.37.145] has quit. (Quit: webchat.esper.net)
#215 [09:40] <Webchat_87336> it was saved as .zip files
#216 [09:40] <Greymagic27> Webchat_87336, Unzip it and then see if it detects the world
#217 [09:43] * dekustars [webchat@47.149.37.145] has joined #minecrafthelp
#218 [09:44] <dekustars> okay i restarted my computer and stuff
#219 [09:44] <Greymagic27> dekustars, Try and load up minecraft now
#220 [09:46] <Webchat_87336> it didn't find the save
#221 [09:46] <Greymagic27> Webchat_87336, Can you send a screenshot of your saves folder for me?
#222 [09:46] <dekustars> ahhh it worked!!! tysm!!!
#223 [09:46] <Greymagic27> dekustars, Your welcome
#224 [09:46] * dekustars [webchat@47.149.37.145] has quit. (Client Quit)
#225 [09:54] <Webchat_87336> uhh how do i attach the screenshot
#226 [09:55] <Greymagic27> Webchat_87336 use imgur.com
#227 [09:58] * Webchat_64549 [webchat@47-32-204-99.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#228 [09:58] <Webchat_64549> https://imgur.com/a/g5wFfXP
#229 [09:59] <Webchat_64549> im the same person from last time my chrome just crashed
#230 [09:59] <Greymagic27> That's fine
#231 [09:59] <Greymagic27> Webchat_64549, Put your worlds in the saves folder in .minecraft
#232 [10:04] <Webchat_64549> Ah thats what it took!! thanks :D
#233 [10:04] <Greymagic27> Webchat_64549, Your welcome
#234 [10:04] * Webchat_64549 [webchat@47-32-204-99.dhcp.ftwo.tx.charter.com] has quit. (Quit: webchat.esper.net)
#235 [10:05] * Viper2 [webchat@p5B30D933.dip0.t-ipconnect.de] has joined #minecrafthelp
#236 [10:06] <Viper2> Hi! ^^ Me again!
#237 [10:06] <Viper2> I have now the number
#238 [10:06] <Greymagic27> ??> Viper2 account/send-email
#239 [10:06] <Absol> Viper2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [10:06] <Absol> Viper2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#241 [10:07] <Viper2> The answer is so long you can not help me faster?
#242 [10:08] <Greymagic27> Viper2, I can't resolve account issues
#243 [10:08] <Viper2> ok thx! Have a good day
#244 [10:08] <Greymagic27> Your welcome, you to
#245 [10:13] * Kam [webchat@spngon1808w-lp140-01-65-93-36-215.dsl.bell.ca] has joined #minecrafthelp
#246 [10:13] * Kam [webchat@spngon1808w-lp140-01-65-93-36-215.dsl.bell.ca] has quit. (Client Quit)
#247 [10:17] * Viper2 [webchat@p5B30D933.dip0.t-ipconnect.de] has joined #minecrafthelp
#248 [10:18] <Viper2> And Im again! -.- I have a new problem. When i fill aut the form i become the Error: "The system thinks this is spam. Fill out the captcha below and try again." But there is no Capture!
#249 [10:18] <Greymagic27> Viper2, Reload the page and try again
#250 [10:19] <Viper2> i have do!
#251 [10:19] <Viper2> but the same!
#252 [10:19] <Greymagic27> Is there any tick box that appears when it says that message?
#253 [10:20] <Viper2> no the same form as before
#254 [10:20] <Greymagic27> Viper2, Could you DM me a screenshot of the site using imgur?
#255 [10:21] <Viper2> mom!
#256 [10:24] <Viper2> ok
#257 [10:24] <Viper2> here
#258 [10:24] <Viper2> https://imgur.com/a/D2qrWrE
#259 [10:24] <Greymagic27> Viper2, Try sending it in english
#260 [10:24] <Viper2> -.-
#261 [10:24] <Viper2> ok mom
#262 [10:26] <Viper2> same!
#263 [10:26] <Greymagic27> Viper2, Are you using a VPN?
#264 [10:27] <Viper2> no
#265 [10:29] <Greymagic27> I'm not exactly sure why the captcha isn't showing up for you
#266 [10:34] * VitoFTW [webchat@119.42-183-91.adsl-static.isp.belgacom.be] has joined #minecrafthelp
#267 [10:35] <Viper2> ok i have try it with Edge and it works! The problem is Firefox! How ever!
#268 [10:35] <Greymagic27> Alright, Glad you worked it out!
#269 [10:35] <Viper2> ok so thx again and good bye! :)
#270 [10:39] <VitoFTW> Hey, I bought minecraft an hour or 2 ago but it won't install. It says I have an older version of minecraft, I have searched my computer for any files related to minecraft but have not found any. The error message is: "The feature you are trying to use is on a network resource that is unavaible. Clik OK to try again, or enter an alternate path to a
#271 [10:39] <VitoFTW> folder containing the installation package 'MinecraftInstaller (1).msi' in the box below." whenever I select my installer it keeps giving the same error.
#272 [10:39] <Greymagic27> Go here and download the exe https://minecraft.net/en-us/download/alternative/
#273 [10:41] <VitoFTW> Thank you very much!
#274 [10:41] <Greymagic27> Your welcome
#275 [10:51] * Nils [webchat@host86-149-235-22.range86-149.btcentralplus.com] has joined #minecrafthelp
#276 [10:51] <Nils> hello?
#277 [10:51] <Greymagic27> Hi!
#278 [10:51] <Nils> can you help me fix this?
#279 [10:51] <Nils> something*
#280 [10:51] <Greymagic27> Sure
#281 [10:51] <Nils> soo my launcher is saying error unable to launch java ive reinstalled minecraft and java nothing has worked
#282 [10:52] <Nils> i just got minecraft today
#283 [10:52] <Nils> worked a while ago now lauch and says this
#284 [10:52] <Greymagic27> Nils, Is this when you load up the launcher or try to load up mc?
#285 [10:52] <Nils> load up mc
#286 [10:52] <Greymagic27> ??> Nils tools/hjt
#287 [10:53] <Absol> Nils: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#288 [10:53] <Absol> Nils: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#289 [10:53] * TheSilentLink [~TheSilent@147.148.167.172] has quit. (Read error: Connection reset by peer)
#290 [10:53] <Nils> grey magic?
#291 [10:53] <Greymagic27> Yes
#292 [10:53] <Nils> is that an administrator?
#293 [10:54] <Greymagic27> Nils, ?
#294 [10:54] * TheSilentLink [~TheSilent@147.148.167.172] has joined #minecrafthelp
#295 [10:54] <Nils> i mean i can trust Absol
#296 [10:54] <Greymagic27> Yes
#297 [10:54] <Greymagic27> it is safe
#298 [10:55] <Nils> not saying anything bad but it looks like a fake antivirus lol
#299 [10:55] <Greymagic27> It helps us narrow down the problem you might be having
#300 [10:55] <Greymagic27> It's all safe
#301 [10:55] <Nils> oh
#302 [10:55] <Greymagic27> I've used it myself
#303 [10:55] <Nils> just got confused cuz it downloaded itself without asking
#304 [10:56] <Nils> ok ima do what he said
#305 [10:58] <Nils> https://paste.ubuntu.com/p/hXFPz2PMMj/ here you go
#306 [10:59] <Greymagic27> ??> Nils av/adwcleaner
#307 [10:59] <Absol> Nils: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#308 [10:59] <Absol> Nils: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#309 [11:00] <Nils> ive got no malware lol ill do it if i need to i guess but i know i dont
#310 [11:00] <Greymagic27> You have a program called webcompanion which is malware
#311 [11:00] <Nils> oh
#312 [11:02] <Nils> when i restart my pc how do i get back here./
#313 [11:02] <Nils> ?
#314 [11:02] <Greymagic27> https://minecraftirc.net/minecrafthelp/landing/
#315 [11:03] <Nils> yeah was just wondering if i use the link fo where i would get connected to a different administrator but this is a channel
#316 [11:03] <Nils> :P
#317 [11:03] <Greymagic27> :P\
#318 [11:03] <Nils> ok brb
#319 [11:15] * Nils [webchat@host86-149-235-22.range86-149.btcentralplus.com] has joined #minecrafthelp
#320 [11:15] <Nils> hello
#321 [11:16] <Nils> ??
#322 [11:16] <Nils> helloooo
#323 [11:17] <Nils> help
#324 [11:29] <Greymagic27> Nils, Try and launch your minecraft
#325 [11:30] <Greymagic27> I will be gone for about 5 minutes in a second so I won't be able to help you
#326 [11:31] <Nils> i did
#327 [11:31] <Nils> its doing the same thing :(
#328 [11:34] <Nils> will you be back in 5?
#329 [11:34] <Nils> im gonna wait here
#330 [11:35] <Greymagic27> Nils, I'm back
#331 [11:35] <Greymagic27> Nils, Try and launch your minecraft
#332 [11:35] <Nils> i have
#333 [11:35] <Greymagic27> Did it work?
#334 [11:35] <Nils> its doing the same as before
#335 [11:35] <Greymagic27> Nils, Send a new hjt report
#336 [11:38] * Nils [webchat@host86-149-235-22.range86-149.btcentralplus.com] has joined #minecrafthelp
#337 [11:38] <Nils> https://paste.ubuntu.com/p/yNw9fCQWfh/
#338 [11:38] <Nils> grey
#339 [11:38] <Nils> you still here?
#340 [11:39] <Nils> i got disconnected im back
#341 [11:39] <Greymagic27> Hang on
#342 [11:39] <Nils> o nvm ur here
#343 [11:39] <Nils> all good
#344 [11:40] <Greymagic27> Nils, Try disabling your AV then launching minecraft
#345 [11:40] <Nils> oki
#346 [11:41] <Nils> says same thinggg
#347 [11:42] <Greymagic27> ??> Nils win/reinst/full
#348 [11:42] <Absol> Nils: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#349 [11:42] <Absol> Nils: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#350 [11:42] <Nils> https://paste.ubuntu.com/p/wBbbk7nZwV/
#351 [11:42] <Greymagic27> Download the .exe version not the .msi version like the instructions say
#352 [11:43] <Greymagic27> Wait
#353 [11:43] <Greymagic27> Don't worry about that
#354 [11:43] <Nils> ive done that already but where do i find the exe
#355 [11:43] <Greymagic27> Try starting minecraft as an administrator
#356 [11:43] <Nils> ok
#357 [11:44] <Nils> ............
#358 [11:44] <Nils> thats all it took
#359 [11:43] <Greymagic27> If you had given me that error sooner it would have been more helpful :P
#360 [11:43] <Nils> lol
#361 [11:43] <Greymagic27> I'm glad we finally got it working
#362 [11:43] <Nils> hey 1 sec can you wait here for a min i wanna check somethin
#363 [11:43] <Nils> and thanks
#364 [11:46] * Beck_T [webchat@pool-68-129-69-207.nycmny.fios.verizon.net] has joined #minecrafthelp
#365 [11:46] <Nils> hey
#366 [11:46] <Beck_T> hi
#367 [11:46] <Nils> greymagic
#368 [11:46] <Greymagic27> Beck_T, Hi!
#369 [11:46] <Greymagic27> Nils, Sup
#370 [11:46] <Nils> beck are you an administrator?
#371 [11:46] <Nils> oh xD
#372 [11:46] <Greymagic27> Nils, I'm not an administrator :P
#373 [11:47] <Beck_T> can someone help me out? I can't seem to play anything but the demo mode lol
#374 [11:47] <Nils> oh
#375 [11:47] <Greymagic27> Beck_T, Sure, have you bought minecraft on the same account your playing on?
#376 [11:47] <Beck_T> and I just bought the game but it won't let me play the java script version
#377 [11:47] <Greymagic27> Beck_T, Did you buy java or windows 10 edition?
#378 [11:47] <Beck_T> java
#379 [11:47] <Nils> xD
#380 [11:47] <Nils> oh
#381 [11:47] <Greymagic27> ??> Beck_T account/bug/demo
#382 [11:47] <Absol> Beck_T: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#383 [11:48] <Nils> ima be back when u help him
#384 [11:48] <Greymagic27> Nils, I can multitask
#385 [11:48] <Nils> oh very noiCc
#386 [11:48] <Greymagic27> Nils, Whats up?
#387 [11:48] <Nils> eeem i have a pc that is way over the recommended specifications and it lags alot
#388 [11:48] <Nils> like frame drops
#389 [11:49] <Nils> and just lag
#390 [11:49] <Greymagic27> Nils, I'm not the best at that
#391 [11:49] <Nils> alright np
#392 [11:49] <Nils> cya later
#393 [11:49] <Greymagic27> You too
#394 [11:49] <Nils> good luckK
#395 [11:49] <Greymagic27> Thanks
#396 [11:50] <Beck_T> I'm gunna try to log out and log back in I'll let you know if that works
#397 [11:50] * thelounge38 [webchat@host86-149-235-22.range86-149.btcentralplus.com] has joined #minecrafthelp
#398 [11:50] <Greymagic27> Beck_T, Alright
#399 [11:50] <thelounge38> rer
#400 [11:50] <Greymagic27> thelounge38, hi again
#401 [11:50] <thelounge38> again?
#402 [11:50] <Beck_T> wow i'm dumb that's all I needed to do
#403 [11:50] <Beck_T> thanks man (:
#404 [11:51] <Greymagic27> Beck_T, Your welcome
#405 [11:51] <Greymagic27> @thelounge38, Yes nils, Welcome back
#406 [11:51] <Greymagic27> @thelounge38, Yes nils, Welcome back
#407 [11:51] * Beck_T [webchat@pool-68-129-69-207.nycmny.fios.verizon.net] has left #minecrafthelp
#408 [11:51] <thelounge38> you see our names through ips or something?
#409 [11:51] <thelounge38> hahah
#410 [11:51] <Greymagic27> thelounge38, I got a plugin which tells me the last name people logged in with
#411 [11:51] <thelounge38> oh verynoic
#412 [11:51] <thelounge38> i was gonna look for a channel for ingame tinGS
#413 [11:52] <thelounge38> yno
#414 [11:52] <thelounge38> anyway i guesSs dis ting only goes here good luCC again my dude
#415 [11:52] <Greymagic27> thelounge38, You too
#416 [11:53] <thelounge38> <3
#417 [11:53] <thelounge38> smell ya later defibulator
#418 [12:06] * GV [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#419 [12:06] * GV is now known as GreyVulpine
#420 [12:16] * HelpMePlease [webchat@S010600fc8dba9ed3.vs.shawcable.net] has joined #minecrafthelp
#421 [12:16] <HelpMePlease> Help! when i try to join a server it says java.lang.NullPointerException: group Please help!
#422 [12:17] <Greymagic27> ??> HelpMePlease tools/hjt
#423 [12:17] <Absol> HelpMePlease: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#424 [12:17] <Absol> HelpMePlease: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#425 [12:17] <HelpMePlease> are you sure its safe?
#426 [12:17] <Greymagic27> Indeed
#427 [12:17] <Greymagic27> I've used it myself
#428 [12:23] <HelpMePlease> do i change it or do i keep it to plain text?
#429 [12:23] <Greymagic27> Keep the formatting as it is
#430 [12:23] <HelpMePlease> ok
#431 [12:24] <HelpMePlease> https://paste.ubuntu.com/p/mVv56zGKsF/
#432 [12:24] <Greymagic27> ??> HelpMePlease av/avg
#433 [12:24] <Absol> HelpMePlease: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#434 [12:24] <Absol> HelpMePlease: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#435 [12:24] <Greymagic27> ??> HelpMePlease av/kaspersky
#436 [12:24] <Absol> HelpMePlease: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#437 [12:24] <HelpMePlease> ok
#438 [12:24] <Greymagic27> HelpMePlease, Remove overwolf and comodo
#439 [12:25] <Greymagic27> Why do you have so many antivirus?
#440 [12:25] <HelpMePlease> kaspersky doesnt work
#441 [12:25] * Cat1062006 [webchat@pool-173-72-75-15.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#442 [12:25] <Cat1062006> Hi
#443 [12:25] <Greymagic27> Cat1062006, Hi
#444 [12:25] <Cat1062006> So
#445 [12:25] <Cat1062006> I just got minecraft..
#446 [12:25] <Cat1062006> Like a minute ago.
#447 [12:25] <Cat1062006> And I can not donload it
#448 [12:25] <Cat1062006> D:
#449 [12:25] <Cat1062006> Download*
#450 [12:25] <Greymagic27> Cat1062006, What does it say when you try to download it?
#451 [12:26] <Cat1062006> It says
#452 [12:26] <Cat1062006> Error D:
#453 [12:26] <Cat1062006> Unable to save download
#454 [12:27] <Cat1062006> I was crying when I got it
#455 [12:27] <Cat1062006> SO I really want to play
#456 [12:27] <Cat1062006> So*
#457 [12:27] <Cat1062006> Can you please help me?
#458 [12:27] <Greymagic27> Cat1062006, Is that the full error?
#459 [12:27] <Cat1062006> Yes
#460 [12:27] <HelpMePlease> my minecraft was working yesterdat now its not
#461 [12:27] <Greymagic27> Just 'error'
#462 [12:27] <Cat1062006> Yes
#463 [12:27] <Greymagic27> @HelpMePlease, Follow the steps I sent you above
#464 [12:27] <Cat1062006> ANd it says
#465 [12:27] <HelpMePlease> ok
#466 [12:27] <Cat1062006> "Can't not save"
#467 [12:28] <Cat1062006> What do I do?
#468 [12:28] <Greymagic27> ??> Cat1062006 error/download
#469 [12:28] <Absol> Cat1062006: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#470 [12:29] <Cat1062006> All of it?
#471 [12:29] <Cat1062006> Everyone?
#472 [12:29] <Greymagic27> Cat1062006, Go on that link and check if you have any of that software listed. If you do remove it
#473 [12:29] <Cat1062006> Okay
#474 [12:30] <Cat1062006> SO click uninstalled?
#475 [12:30] <Greymagic27> Cat1062006, Do you have any software on that list?
#476 [12:30] <Cat1062006> Yes alot!
#477 [12:31] <Greymagic27>
#478 [12:31] <Greymagic27> Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features")
#479 [12:31] <Greymagic27> From there uninstall the programs on that list
#480 [12:31] <Cat1062006> Okay
#481 [12:31] <HelpMePlease> @absol my avg is not the same as the one in the link and i cant find the temperary disable
#482 [12:31] * TheSilentLink [~TheSilent@147.148.167.172] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#483 [12:32] <Greymagic27> HelpMePlease, Can you give me a screenshot of what yours looks like?
#484 [12:32] <HelpMePlease> ok
#485 [12:32] <Cat1062006> It did not help
#486 [12:32] <Greymagic27> ??> Cat1062006 tools/hjt
#487 [12:32] <Absol> Cat1062006: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#488 [12:32] <Absol> Cat1062006: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#489 [12:33] <Cat1062006> NEVER MIND
#490 [12:33] <Cat1062006> OMG THANK YOU!
#491 [12:33] <Greymagic27> Your welcome Cat1062006
#492 [12:33] <Cat1062006> I will come back if I need anymore help!
#493 [12:33] <Greymagic27> Alright
#494 [12:34] <Cat1062006> It says "Not responding"
#495 [12:34] <Greymagic27> ??> Cat1062006 tools/hjt
#496 [12:34] <Absol> Cat1062006: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#497 [12:35] <Absol> Cat1062006: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#498 [12:35] * HelpMePlease [webchat@S010600fc8dba9ed3.vs.shawcable.net] has joined #minecrafthelp
#499 [12:35] <Greymagic27> I have to go so hopefully someone can take over
#500 [12:35] <HelpMePlease> i dont know what happend
#501 [12:35] <HelpMePlease> i tried to send it
#502 [12:35] <HelpMePlease> nothing happend
#503 [12:35] <HelpMePlease> @absol how do i make the screenshot a link?
#504 [12:36] <Cat1062006> I am back
#505 [12:37] <Cat1062006> So what do I do?
#506 [12:37] <HelpMePlease> nvm @absol here is the link https://paste.pics/f356f8abe8e1b7d564563213bc6cf392
#507 [12:39] <Cat1062006> HELLO!
#508 [12:39] <HelpMePlease> just be patient
#509 [12:39] <Cat1062006> Okay
#510 [12:40] <Cat1062006> I am just really upset
#511 [12:40] <Cat1062006> When I got out of it it said the game has crashed
#512 [12:40] <HelpMePlease> i was with @absol two seconds ago now there is no one :/
#513 [12:40] <Cat1062006> Ya
#514 [12:41] * TheSilentLink [~TheSilent@147.148.167.172] has joined #minecrafthelp
#515 [12:42] <HelpMePlease> i keep getting java.lang.NullPointerException: group
#516 [12:42] <Cat1062006> Ya!
#517 [12:42] <HelpMePlease> u too?
#518 [12:43] <Cat1062006> Yes!
#519 [12:43] <HelpMePlease> oof
#520 [12:44] * HelpMePlease [webchat@S010600fc8dba9ed3.vs.shawcable.net] has joined #minecrafthelp
#521 [12:44] <HelpMePlease> ok i back again
#522 [12:45] <Cat1062006> kk
#523 [12:46] * HelpMePlease [webchat@S010600fc8dba9ed3.vs.shawcable.net] has quit. (Client Quit)
#524 [12:51] * d2g [webchat@108-82-39-188.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#525 [12:51] <d2g> hi
#526 [12:51] <d2g> hello?
#527 [12:56] * Cat1062006 [webchat@pool-173-72-75-15.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#528 [13:01] * Bernhard [webchat@196.252.151.120] has joined #minecrafthelp
#529 [13:02] <Bernhard> Hello my minecraft launcher says unable to fetch servers but I am connected to the internet
#530 [13:09] * Bernhard [webchat@196.252.151.120] has joined #minecrafthelp
#531 [13:09] <Bernhard> <> Hello my minecraft launcher says unable to fetch servers but I am connected to the internet
#532 [13:21] * Gabe [webchat@cpe-76-85-89-56.tx.res.rr.com] has joined #minecrafthelp
#533 [13:22] <Gabe> hey! I recently bought a mcprohosting server, but the spawn rates are absolute garbage, does anyone know how to fix this? I switched to a Sigpot server, and upped the cap on mobs, but even then they only spawn every 5 minutes or so.
#534 [13:24] * Bernhard [webchat@196.252.151.120] has quit. (Quit: webchat.esper.net)
#535 [13:40] * Weeb [webchat@208-104-97-125.fttp.dyn.comporium.net] has joined #minecrafthelp
#536 [13:40] * Weeb [webchat@208-104-97-125.fttp.dyn.comporium.net] has quit. (Client Quit)
#537 [14:02] * Gil [webchat@c-98-223-141-202.hsd1.in.comcast.net] has joined #minecrafthelp
#538 [14:03] <Gil> I have my xbox one controller connected to me laptop but when i try to play minecraft with the controller it doesn't let me move or do anything how do i fix this?
#539 [14:20] * bob [webchat@2.25.140.111] has joined #minecrafthelp
#540 [14:22] <bob> hey! ive been having trouble loading up minecraft. every time i try to load it up, it freezes in game and i cant do anything except alt f4, and when get back in the launcher it says "download mc 1.8.92" even though ive already loaded it up
#541 [14:22] <Greymagic27> ??> bob tools/hjt
#542 [14:22] <Absol> bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [14:22] <Absol> bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [14:23] <bob> may i ask what this is?
#545 [14:24] <Greymagic27> A tool to help us narrow down the problem
#546 [14:26] <bob> https://paste.ubuntu.com/p/dRFfDS5BRt/
#547 [14:26] <Greymagic27> ??> bob av/adwcleaner
#548 [14:26] <Absol> bob: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#549 [14:26] <Absol> bob: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#550 [14:26] <Greymagic27> ??> bob av/mcafee
#551 [14:26] <Absol> bob: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#552 [14:26] <Absol> bob: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#553 [14:26] <Greymagic27> ??> bob av/mcafee/uninstall
#554 [14:26] <Absol> bob: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#555 [14:27] <bob> i like mcaffee can i keep it please
#556 [14:27] <bob> i payed for it
#557 [14:27] <Greymagic27> Well it's terrible
#558 [14:28] <bob> can i clean my pc on there instead of that thing
#559 [14:28] <Greymagic27> Use adwcleaner
#560 [14:28] <bob> can i uninstall it after
#561 [14:28] <Greymagic27> Yes
#562 [14:28] <bob> ok thanks
#563 [14:31] * bob [webchat@2.25.140.111] has joined #minecrafthelp
#564 [14:31] <bob> back
#565 [14:31] <bob> now what?
#566 [14:31] <Greymagic27> Did you run the scan and restart your PC/
#567 [14:31] <bob> yes
#568 [14:31] * Dynamitable [webchat@modemcable017.213-172-144.mc.videotron.ca] has joined #minecrafthelp
#569 [14:31] <Greymagic27> Try launching minecraft
#570 [14:32] <Dynamitable> hi everyone is there a customer support here ?
#571 [14:32] <Greymagic27> Dynamitable, I give support
#572 [14:32] <Dynamitable> thx i really need so how we talk in privacy ect ?
#573 [14:32] <Greymagic27> Dynamitable, I give all my support here
#574 [14:33] <Dynamitable> ok so here my problem i got a legacy account
#575 [14:33] <Dynamitable> but i cant log on in now cause i need to migrate it
#576 [14:33] <Greymagic27> ??> Dynamitable account/migrate
#577 [14:33] <Absol> Dynamitable: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#578 [14:33] <Dynamitable> when i try all my information are normally correct and its say that my usename or password don't work
#579 [14:34] <bob> so ive launched it and it works, but now when i exit it to load optifine it says that i still need to download 1.8.9 even though ive just launched it (i did play it)
#580 [14:34] <Dynamitable> so the migration cant work, i have reset my password to be sure but its still not working
#581 [14:36] <Greymagic27> ??> Dynamitable account/send-email
#582 [14:36] <Absol> Dynamitable: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [14:36] <Absol> Dynamitable: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#584 [14:36] <Greymagic27> ??> Dynamitable account/trans-id
#585 [14:36] <Absol> Dynamitable: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#586 [14:36] <Greymagic27> bob, Please try the latest build (1.13.1)
#587 [14:36] <Dynamitable> got it ork
#588 [14:36] <bob> what will that do?
#589 [14:36] <Dynamitable> got it :P
#590 [14:36] <bob> i doont want 1.13
#591 [14:36] <Dynamitable> thx guys
#592 [14:36] * Dynamitable [webchat@modemcable017.213-172-144.mc.videotron.ca] has quit. (Client Quit)
#593 [14:36] <Greymagic27> bob, We only support the latest build here
#594 [14:36] <bob> yes but the thing is
#595 [14:37] <bob> i just loaded 1.8.9 and played it and when i went to use optifine it said the version you are playing from inherits properties from an unknown version
#596 [14:38] <bob> and that should be the same as the latest build
#597 [14:38] <Greymagic27> bob, Try launching 1.13.1 and see if it happens with that build
#598 [14:39] * CursingNash [webchat@144.13.231.87] has joined #minecrafthelp
#599 [14:40] <CursingNash> I bought the a copy of the game 10 years ago, figured I'd get back into it. But I forgot my activation code. Alot has happened since then. I can't use the game without the code. Is there a way to get it back or do I have to purchase a whole new copy of the game again?
#600 [14:40] <Greymagic27> CursingNash, What do you mean activation code?
#601 [14:41] <CursingNash> Your redeem code or which ever its called now
#602 [14:41] <Greymagic27> For bedrock?
#603 [14:41] <CursingNash> or did my game copy expire?
#604 [14:42] <Greymagic27> Depends if your talking about bedrock or java edition
#605 [14:42] <CursingNash> no, Minecraft. The java version
#606 [14:42] <Greymagic27> ??> CursingNash account/trans-id
#607 [14:42] <Absol> CursingNash: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#608 [14:42] <Greymagic27> Are you talking about that?
#609 [14:42] <CursingNash> That might be it
#610 [14:42] <Greymagic27> ??> CursingNash account/send-email
#611 [14:42] <Absol> CursingNash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#612 [14:42] <Absol> CursingNash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#613 [14:43] <CursingNash> Being that I purchased a copy of the game almost a decade ago, hopefully I won't have to pay for it again
#614 [14:43] <Greymagic27> Contact mojang
#615 [14:43] <bob> doesnt work on 1.13
#616 [14:43] <Greymagic27> bob, What is the error?
#617 [14:44] <bob> just says
#618 [14:44] <CursingNash> In the off chance say I might have whiped my inbox and done and erased the email, What then?
#619 [14:44] <bob> the version you are playing from inherits properties from an unknown version
#620 [14:44] <Greymagic27> CursingNash, Have you?
#621 [14:45] <CursingNash> I'll be finding out. But I'm asking if I have, what then
#622 [14:45] <Greymagic27> CursingNash, Then come back and I'll give you a way to retrive it
#623 [14:46] <bob> ??
#624 [14:47] <bob> greymagic27
#625 [14:47] <Greymagic27> bob, Delete your current profile and make it again
#626 [14:47] <CursingNash> Yeah, I'm not seeing the email
#627 [14:48] <Greymagic27> CursingNash, When did you purchase it and using what method
#628 [14:48] <CursingNash> I purchased it close to 10 years ago, probably either by someone gifting it to me or I paid for it
#629 [14:48] <CursingNash> Sorry, Kinda foggy on those details
#630 [14:49] <Greymagic27> Does 2009 sound correct?
#631 [14:49] <CursingNash> too soon. I'd say 10 or 11
#632 [14:49] <bob> Still no luck :(
#633 [14:49] <Greymagic27> ??> CursingNash account/trans-id/dibs
#634 [14:49] <Absol> CursingNash: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#635 [14:49] <Absol> CursingNash: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#636 [14:50] <CursingNash> Where can I directly contact them?
#637 [14:51] <CursingNash> nevermind. Got it
#638 [14:55] <bob> hello?
#639 [14:55] <Greymagic27> Hi!
#640 [14:55] <bob> still doesnt work
#641 [14:55] <Greymagic27> bob, Your issue is currently known and they are working on a fix
#642 [14:56] <bob> how long would it be
#643 [14:56] <Greymagic27> Not sure
#644 [14:57] <bob> in the meantime do you think that uninstalling the mc launcher and changing the file location to something different would fix it>
#645 [14:57] <Greymagic27> Might do
#646 [14:57] <bob> where would you choose to download it
#647 [14:57] <Greymagic27> No clue
#648 [14:57] <bob> do i put /instances on the end
#649 [14:57] <Greymagic27> Try downloading the .exe not the .msi
#650 [14:59] <bob> how do i get the .exe when its default to msi
#651 [14:59] <Greymagic27> https://minecraft.net/en-us/download/alternative/
#652 [15:01] <bob> do i delete the versions folder
#653 [15:01] <Greymagic27> ??> bob win/reinst/full
#654 [15:01] <Absol> bob: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#655 [15:01] <Absol> bob: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#656 [15:02] <Greymagic27> Do that but get the exe not the msi
#657 [15:02] <bob> was that the fix they were working on just a minute ago
#658 [15:03] <Greymagic27> No, I'm telling you how to get rid of your mc and how to get the .exe
#659 [15:03] <bob> ok
#660 [15:06] <bob> so how come you aren't voiced yet?
#661 [15:06] <bob> i thought voiced users help other people
#662 [15:24] <bob> the version you are playing from inherits properties from an unknown version
#663 [15:24] <bob> help
#664 [15:24] <bob> help
#665 [15:34] * Schratur [webchat@ipservice-092-210-076-160.092.210.pools.vodafone-ip.de] has joined #minecrafthelp
#666 [15:37] <Schratur> Hello! I have the problem that when I play games with my friends on a 1.13 server, there are too many entities in the area. For example, I can not approach a chicken farm, because otherwise I directly lose the connection. Can someone help me there, how I get the problem solved? Sorry for the bad english, written with google translator :)
#667 [15:38] <Schratur> Someone here?
#668 [15:40] <Schratur> Helloooooooooooooo?
#669 [15:40] * MeechyDarko [webchat@d24-57-102-122.home.cgocable.net] has joined #minecrafthelp
#670 [15:40] <MeechyDarko> dirty money clean money
#671 [15:40] <MeechyDarko> black people get the rope gang gang
#672 [15:40] * skiden [webchat@155.93.246.250] has joined #minecrafthelp
#673 [15:41] <MeechyDarko> first time a lynched a black guy
#674 [15:41] <MeechyDarko> never forget that momeny
#675 [15:41] <MeechyDarko> so thrilling
#676 [15:41] <Schratur> Hello! I have the problem that when I play games with my friends on a 1.13 server, there are too many entities in the area. For example, I can not approach a chicken farm, because otherwise I directly lose the connection. Can someone help me there, how I get the problem solved? Sorry for the bad english, written with google translator :)
#677 [15:41] <skiden> My minecraft crashes whenever i launch it with or without optifine
#678 [15:41] <skiden> https://paste.ubuntu.com/p/NM9xw8yKXH/
#679 [15:41] <MeechyDarko> that's because you are retarded
#680 [15:42] <MeechyDarko> also y'all agree on murdering niggers?
#681 [15:42] <Absol> MeechyDarko: Please keep it civil
#682 [15:42] <MeechyDarko> sorry homie
#683 [15:42] <Schratur> if you can not contribute anything here then please just go
#684 [15:42] <MeechyDarko> i contribute to soup kitchens on my free time
#685 [15:42] <GreyVulpine> !kb MeechyDarko
#686 [15:42] * GreyBot kicked MeechyDarko from #minecrafthelp (Reason: eechyDarko :<Kicks:1568>)
#687 [15:42] <Schratur> Absol ?? Can you help me?
#688 [15:43] <skiden> any help?
#689 [15:43] <Schratur> I have the problem that when I play games with my friends on a 1.13 server, there are too many entities in the area. For example, I can not approach a chicken farm, because otherwise I directly lose the connection. Can someone help me there, how I get the problem solved? Sorry for the bad english, written with google translator :)
#690 [15:43] <GreyVulpine> Best bet, load the map on a map editor like MCedit, delete the entities
#691 [15:44] <GreyVulpine> If it's not a server you run, have the server admin do it
#692 [15:43] <Schratur> That is a maximum of 100 pieces in the city we built
#693 [15:44] <skiden> my minecraft crashes on launchup with or without optifine https://paste.ubuntu.com/p/NM9xw8yKXH/
#694 [15:45] <Schratur> I never had such a problem in the past, can I solve it any other way? They will not remove the animals
#695 [15:46] <Schratur> I've searched hundreds of forums, I have not found anyone with such a problem anywhere
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#697 [15:50] <Schratur> Can one help me here? :c
#698 [15:53] <Schratur> GreyVulpine ???
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#700 [16:04] * bob [webchat@2.25.140.111] has quit. (Quit: webchat.esper.net)
#701 [16:04] <skiden> #minecrafthelp my game crashes on startup with or without optifine
#702 [16:04] <skiden> https://paste.ubuntu.com/p/NM9xw8yKXH/
#703 [16:28] * Webchat_10494 [webchat@dup-201-111-83-200.prod-dial.com.mx] has joined #minecrafthelp
#704 [16:31] <Webchat_10494> https://paste.ubuntu.com/p/BCXqQf62TB/ no me deja entrar
#705 [16:42] * Itsrockstar [webchat@c-73-239-218-207.hsd1.wa.comcast.net] has joined #minecrafthelp
#706 [16:43] <Itsrockstar> i have deleted all my anti virs and my game still wont launch
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#710 [16:55] <MrGlitch> my minecraft keeps crashing
#711 [16:55] <MrGlitch> i would join my single player world and it would just crash
#712 [16:55] <Webchat_87359> So I downloaded the decocraft mod but I dont have a mod folder, so I created one and put it there. I opened Minecraft but the mod isnt present in the game... I really want to use it, so please help!
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#715 [17:24] * _CritzCal [webchat@bb1685c9.virtua.com.br] has joined #minecrafthelp
#716 [17:24] <_CritzCal> Can someone help me? Yesterday, I bought a minecraft, and I received the account via email, I was able to log in and I was playing for about 2 hours. This morning when I went in, you are giving my username and password are not valid, I can not log in since then, please help me
#717 [17:25] <_CritzCal> I've waited a few hours and nothing
#718 [17:26] * Webchat_35640 [webchat@190.39.153.21] has joined #minecrafthelp
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#720 [17:29] <tyteen4a03> _CritzCal: how did you buy Minecraft?
#721 [17:30] <_CritzCal> I am Brazilian, I bought in a very reliable store of my country, I changed the password and the nick for there was no error, unfortunately the store only opens Monday, I already sent emails to see if they will help me, but I am sure that yes , but I'm worried if I lose count.
#722 [17:36] <tyteen4a03> _CritzCal: did you buy a physical, undamaged gift card?
#723 [17:38] <_CritzCal> No, I bought through an online store by ticket, an account arrived my email, it has a security code, I can change a password and nick, and that's what I did,
#724 [17:40] * Webchat_59484 [webchat@sky-78-16-136-174.bas512.cwt.btireland.net] has joined #minecrafthelp
#725 [17:40] * Webchat_59484 [webchat@sky-78-16-136-174.bas512.cwt.btireland.net] has quit. (Client Quit)
#726 [17:42] <tyteen4a03> _CritzCal: then you got scammed
#727 [17:42] <tyteen4a03> ??> _CritzCal account/scam
#728 [17:42] <tyteen4a03> ??> _CritzCal account/payment/scam
#729 [17:42] <Absol> _CritzCal: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#730 [17:42] <Absol> _CritzCal: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#731 [17:43] <_CritzCal> thanks
#732 [18:20] * RamonAndres [webchat@customer-LMM-130-225.megared.net.mx] has joined #minecrafthelp
#733 [18:21] <RamonAndres> haaaaa
#734 [18:21] <RamonAndres> haaaaaa
#735 [18:21] <RamonAndres> is problem
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#737 [18:26] * lucasdogmansinho [webchat@mvx-187-111-21-147.mundivox.com] has joined #minecrafthelp
#738 [18:26] <lucasdogmansinho> não consigo baixar
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#744 [18:44] <Webchat_97126> How do I "force the use of the IPv4 stack by adding -Djava.net.preferIPv4Stack=true to the launch options"?
#745 [18:49] * Webchat_97126 [webchat@cpe-23-242-170-43.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#746 [18:54] * Webchat_70492 [webchat@cpe-23-242-170-43.socal.res.rr.com] has joined #minecrafthelp
#747 [18:54] <Webchat_70492> how do i do this: Try forcing the use of the IPv4 stack by adding -Djava.net.preferIPv4Stack=true to the launch options.
#748 [19:02] <Webchat_70492> hello?
#749 [19:05] <tyteen4a03> Webchat_70492: you should not need to do this
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#751 [19:29] * Jordan [webchat@cpe-74-128-124-140.kya.res.rr.com] has joined #minecrafthelp
#752 [19:30] <Jordan> i cannot login my account i tried resetting password with all email i have and nothing happened
#753 [19:58] * den [webchat@207.231.90.178] has joined #minecrafthelp
#754 [19:59] <den> hello! my account was hacked on August 24th by someone unknown and they had changed my username. It says i need to wait to change it again, is there anyway that i can either report this hacker and change my name right now?
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#756 [20:36] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#757 [20:37] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#758 [20:48] * YTcat28 [webchat@cpe-192-180-134-105.kya.res.rr.com] has joined #minecrafthelp
#759 [20:48] <YTcat28> hi
#760 [20:53] * CoolKid1414 [webchat@S010600fc8dba9ed3.vs.shawcable.net] has joined #minecrafthelp
#761 [20:53] <YTcat28> minecraft wont even work for me
#762 [20:55] <CoolKid1414> Help! when i try to join a server it says java.langNullPointerException: group or java.lang.illegalstateexception: failed to create a child event loop Please Help!
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#764 [21:32] * Webchat_90903 [webchat@155.94.199.8.static.quadranet.com] has joined #minecrafthelp
#765 [21:32] <Webchat_90903> I cant login to my account, everytime i try, it says login failed, even after changing password, does anybody know how to fix this
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#767 [21:54] * Afoonga [webchat@pool-100-35-47-52.nwrknj.fios.verizon.net] has joined #minecrafthelp
#768 [21:55] <Afoonga> I've been having trouble determining the password i used with my minecraft account.
#769 [21:56] <Afoonga> I have a bunch of possible passwords and 3 possible e-mails I might have used during the time of registration.
#770 [21:57] <mattym> Afoonga, Was the account ever migrated?
#771 [21:57] <Afoonga> once a few years ago, but I have been able to access my account on this computer before.
#772 [21:58] <mattym> ??> Afoonga account/forgot-email
#773 [21:58] <Absol> Afoonga: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#774 [21:58] <Afoonga> I'll try that. Thanks!
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#778 [22:07] <Jon> Hi, every time I try to load up Minecraft on my PC, it crashes in the "Mojang" load screen unless I delete the two Minecraft Launchers in Task Manager. But when I do play after doing that, I'm not able to see my skin and other people's skins. Is there anything I can do? I already tried re-downloading
#779 [22:07] <mattym> ??> Jon tools/hjt
#780 [22:07] <Absol> Jon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#781 [22:07] <Absol> Jon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#782 [22:12] <Jon> https://paste.ubuntu.com/p/qq4zMD4Fn7/plain/
#783 [22:13] <mattym> ??> Jon av/adwcleaner
#784 [22:13] <Absol> Jon: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#785 [22:13] <Absol> Jon: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#786 [22:30] * Jon [webchat@47.198.232.130] has joined #minecrafthelp
#787 [22:32] <Jon> Okay, I used the Malwarebytes cleaner. What should I do next?
#788 [22:33] * Jordanimator [webchat@adsl-74-176-96-96.asm.bellsouth.net] has joined #minecrafthelp
#789 [22:33] <mattym> Jon, Try the game again
#790 [22:34] <Jordanimator> Minecraft is running at 1-2 fps and says that the ticks/textures are taking 99% of the usage
#791 [22:36] <Jon> It works! Thanks, mattym!
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#794 [23:25] <mamabear> hi there im having trouble getting my sound to work in 1.13 verison
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