#MinecraftHelp > 2018-09-23
#1 [00:23] * enzodeg [webchat@bd06f017.virtua.com.br] has joined #minecrafthelp
#2 [00:24] <enzodeg> I used to play minecraft long time ago and I used my previous email which I no longer hae acess to.
#3 [00:24] <enzodeg> have*
#4 [00:25] <enzodeg> the username was enzodeg
#5 [00:25] <enzodeg> I was wondering if there was a way that i could get my account back
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#28 [02:10] * vladys [webchat@43-169-178-94.pool.ukrtel.net] has joined #minecrafthelp
#29 [02:11] <vladys> майнкрафт
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#33 [04:14] * MrUnsocial [~ya@wsip-184-183-0-101.ph.ph.cox.net] has joined #minecrafthelp
#34 [04:16] <MrUnsocial> anyone want to test my vanilla minecraft servers? brand new physical server, each minecraft server is set to 20 players max ... minecraft.unsocialinc.net:25565 through 25569 ... wanting to see how it holds up
#35 [04:16] <Greymagic27> MrUnsocial, This is for support not advertising servers
#36 [04:19] <MrUnsocial> :| I can't get support in testing my server to see how it runs?
#37 [04:23] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
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#39 [05:20] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#42 [06:19] <AndreiTheKing> Hello. I'm experiencing a problem with my minecraft install (Pixel Format Not Accelerated). I have recently updated to Windows 10.
#43 [06:21] <Greymagic27> ??> AndreiTheKing win/dxdiag
#44 [06:21] <Absol> AndreiTheKing: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#45 [06:21] <AndreiTheKing> Oh.. https://paste.ubuntu.com/p/5z9mSSXq77/ is the link to the dxdiag thing
#46 [06:22] <Greymagic27> AndreiTheKing, Your PC does not meet the requirments for minecraft, you can either downgrade to windows 7 or buy a new PC
#47 [06:24] <AndreiTheKing> Uh...
#48 [06:24] <AndreiTheKing> Alright
#49 [06:28] <dregabon> Hello. When I want to download Minecraft they say I need the permission of my parents and they have to pay 0.10€ There is also a Website About this but there mojang says that this is only for Kids younger than 13 and I'm older than 13 so is there something i can do?
#50 [06:30] <AndreiTheKing> What site are you downloading from?
#51 [06:31] <dregabon> minecraft.net
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#53 [06:42] * Webchat_05384 [webchat@ti0021a400-10058.bb.online.no] has joined #minecrafthelp
#54 [06:42] <Webchat_05384> help
#55 [06:42] <Webchat_05384> optifine dont work it always chrases
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#60 [08:09] * J2OSwag [webchat@5e057800.bb.sky.com] has joined #minecrafthelp
#61 [08:16] <J2OSwag> hi there.. i was having problems logging in to minecraft. i managed to log in but then it wouldn't let me play can you help?
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#63 [08:37] * HaschkoTV [webchat@aftr-37-201-240-12.unity-media.net] has joined #minecrafthelp
#64 [08:38] <HaschkoTV> Hello i cant change my name
#65 [08:44] <Greymagic27> HaschkoTV, What do you mean?
#66 [08:45] <Greymagic27> J2OSwag, What happens when you try to play?
#67 [08:47] <J2OSwag> its says that there's an error?
#68 [08:47] <Greymagic27> J2OSwag, What is the error
#69 [08:50] * thelounge21 [webchat@191.249.62.123.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#70 [08:50] <J2OSwag> its says unable to save download.throw1.ogg
#71 [08:51] <Greymagic27> ??> J2OSwag error/download
#72 [08:51] <Absol> J2OSwag: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#73 [08:54] <J2OSwag> ok i dont know if i have but i will try that
#74 [08:54] <Greymagic27> If you don't have anything on that list come back and I will help you
#75 [08:54] <J2OSwag> ok
#76 [09:20] <Greymagic27> J2OSwag, Did you get it working?
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#78 [09:47] * Giuseppe [webchat@pool-173-73-160-170.washdc.fios.verizon.net] has joined #minecrafthelp
#79 [09:47] <Giuseppe> Hello\
#80 [09:48] <Giuseppe> I was wondering if there was any way since i have bought minecraft on like 3 consoles to just transfer it over to playstation
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#89 [10:25] <yoyo> I am playing 1.5.2 and the sound is not working. I am on a MacBook Air. What can I do?
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#92 [10:53] * Ash [webchat@ip68-96-252-68.lv.lv.cox.net] has joined #minecrafthelp
#93 [10:54] <Ash> So my download errors stopped showing but, It will get the the Mojang logo and the say "Not Responding" and i updated drivers and i have newest up on Java 8
#94 [10:56] <Ash> update*
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#96 [10:57] <Greymagic27> ??> Ash tools/hjt
#97 [10:57] <Absol> Ash: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [10:57] <Absol> Ash: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [10:57] <Ash> Okay I'll try it
#100 [11:00] <Ash> Here is the link: https://paste.ubuntu.com/p/bCWTwM9mw8/
#101 [11:00] <Greymagic27> ??> Ash av/adwcleaner
#102 [11:00] <Absol> Ash: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#103 [11:00] <Absol> Ash: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#104 [11:00] <Greymagic27> ??> Ash av/norton
#105 [11:01] <Absol> Ash: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#106 [11:01] <Greymagic27> ?? Ash av/bytefence
#107 [11:01] <Greymagic27> ??> Ash av/bytefence
#108 [11:01] <Greymagic27> ??> Ash av/bytefence
#109 [11:01] <Absol> Ash: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#110 [11:04] <Ash> Cleaning and restarting now, will be back
#111 [11:10] * Ash [webchat@ip68-96-252-68.lv.lv.cox.net] has joined #minecrafthelp
#112 [11:10] <Ash> Okay I'm back, I scanned and i had 80 threats and 79 removed, what do i do now?
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#115 [11:19] <Ash> I used the Malwarebytes cleaner, scanned, cleaned, restarted. What is next?
#116 [11:23] <mattym> Ash, Try running the game again.
#117 [11:24] <Ash> OKay
#118 [11:30] * ash [webchat@ip68-96-252-68.lv.lv.cox.net] has joined #minecrafthelp
#119 [11:30] <Greymagic27> ash, Did it work?
#120 [11:31] <ash> Yes, but it is a bit laggy is there any way to fix that?
#121 [11:38] * nuzfungus [webchat@74-113-40-26.intelliwave.com] has joined #minecrafthelp
#122 [11:39] <ash> My game is laggy but it is working, is there any way i can fix my lag
#123 [11:40] <nuzfungus> I've been trying to get on to minecraft but the launcher keeps saying it's unable to download certain files... I x-ed out of the launcher several times to no avail. Is there anybody who can help me?
#124 [11:41] <Greymagic27> ??> nuzfungus error/download
#125 [11:41] <Absol> nuzfungus: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#126 [11:42] <ash> Hey so, I have opened my game after all the malwarebyte stuff and it worked! But it is having lots of lag, what do I do?
#127 [11:42] <Greymagic27> ash, I know nothing about lag problems :P
#128 [11:42] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 180 seconds)
#129 [11:42] <ash> Dang it, it just gltiches when my character walks
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#132 [11:46] <Lassethomsen> I cant login- It says that I´m already logged in and playing, when I´m not? What to do :-)
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#134 [12:11] * joe [webchat@50.44.101.151] has joined #minecrafthelp
#135 [12:13] <joe> i am trying to get 1.13.1
#136 [12:13] <joe> but this appears
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#138 [12:28] * Anthony009 [webchat@107-216-136-25.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#139 [12:28] <Anthony009> Hello?
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#141 [13:24] * kiwi [webchat@c-bcbfe255.011-336-756d651.bbcust.telenor.se] has joined #minecrafthelp
#142 [13:31] <kiwi> Hello, I am having problem with migrating my account to a mojang one. When I in the launcher click "update account" it says that my account is up to date but I can still not join a realm. Do I really need to buy the game again? My IGN is unavailable so i assume its still active.
#143 [14:01] <tyteen4a03> kiwi: are you under 16?
#144 [14:02] * max5 [webchat@pD956220B.dip0.t-ipconnect.de] has joined #minecrafthelp
#145 [14:02] * max5 [webchat@pD956220B.dip0.t-ipconnect.de] has quit. (Client Quit)
#146 [14:05] <kiwi> no
#147 [14:06] <tyteen4a03> ??> kiwi account/send-email
#148 [14:06] <Absol> kiwi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#149 [14:06] <Absol> kiwi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#150 [14:08] <kiwi> Ok thanks ill try
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#153 [14:47] * Webchat_87631 [webchat@178.sub-174-255-9.myvzw.com] has joined #minecrafthelp
#154 [14:49] <Webchat_87631> hey i accidentally moved the .minecraft folder and i don't now where to put it
#155 [14:53] <Greymagic27> Webchat_87631, Press the windows key, Search minecraft, Right click and click open file location
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#157 [14:56] * Peter is now known as Guest33342
#158 [14:56] <Guest33342> Hello, I'm having an issue with opening the minecraft launcher.
#159 [14:57] <Guest33342> When I open the launcher it shows it in my task bar as if it's there but it's not
#160 [14:57] <Greymagic27> Guest33342, Hover over minecraft, shift right click and click maximise
#161 [14:58] <Guest33342> Oh my gosh, I'm an idiot. Thank you so much, you just saved my life
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#163 [15:01] <Webchat_87631> its not working
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#170 [16:09] <Webchat_09580> I am unable to log into my minecraft account on minecraft.net even though my email and password are correct
#171 [16:10] <Webchat_09580> hello?
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#173 [16:12] * PleaseHelpMe [webchat@user-67-216-69-230.dbsintl.net] has joined #minecrafthelp
#174 [16:12] <PleaseHelpMe> I am unable to log into my account on the mojang website or minecraft.net even though my login credentials are correct.
#175 [16:14] <PleaseHelpMe> hello?
#176 [16:17] <PleaseHelpMe> I am unable to log into my account on the mojang website or minecraft.net even though my login credentials are correct.
#177 [16:20] <PleaseHelpMe> pls
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#180 [16:32] * Srollfloh [webchat@ip-109-41-2-101.web.vodafone.de] has joined #minecrafthelp
#181 [16:34] <Srollfloh> I just updated minecraft and got this message ehilst initializing
#182 [16:34] <Srollfloh> Unable to locate the Java runtime. Filename on disk: javaw.exe Path: C:/Program Files\Minecraft\runtime\jre-x32\1.8.0_51\bin\javaw.exe Exists: false
#183 [16:36] * cameronmac [webchat@89.76.brockport.dhcp.apogeeetelecom.com] has joined #minecrafthelp
#184 [16:36] <Srollfloh> does anyone know how to fix this issue?
#185 [16:38] <cameronmac> hello im trying to download minecraft for the first time ever and it keeps telling me "unable to save download" i have no idea whats wrong
#186 [16:38] <tyteen4a03> ??> cameronmac tools/hjt
#187 [16:38] <Absol> cameronmac: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#188 [16:38] <Absol> cameronmac: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#189 [16:38] <tyteen4a03> Srollfloh: a second
#190 [16:39] <tyteen4a03> ??> Srollfloh launcher/jvm
#191 [16:39] <Absol> Srollfloh: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#192 [16:40] <Srollfloh> ok thanks i will try that right now
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#194 [16:42] <cameronmac> Absol https://paste.ubuntu.com/p/hrFDDR7hsm/ i hope i did that right
#195 [16:43] <tyteen4a03> ??> cameronmac av/bytefence
#196 [16:43] <Absol> cameronmac: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#197 [16:46] * Scrollfloh [webchat@ip-109-41-2-101.web.vodafone.de] has joined #minecrafthelp
#198 [16:46] <cameronmac> thanks guys i didnt realize that was on my computer! :)
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#203 [17:27] * thelounge63 is now known as Hummychu
#204 [17:27] <Hummychu> hello!
#205 [17:28] <greenrae94> Hi, I've got an issue with Minecraft running slow since updating my PC to Windows 10
#206 [17:29] <Hummychu> please Can anyone help me please, I can not play minecraft for more than 2 months, I'm very sad and I came to get help!
#207 [17:31] <Hummychu> I reinstalled my minecraft and it worked, but as soon as I save download versions (type 1.13 or 1.12) this appears: Error :(, Could not save the download. xylobone.ogg
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#210 [17:32] <hummychu> please Can anyone help me please, I can not play minecraft for more than 2 months, I'm very sad and I came to get help!
#211 [17:32] <hummychu> 19:31 <Hummychu> I reinstalled my minecraft and it worked, but as soon as I save download versions (type 1.13 or 1.12) this appears: Error :(, Could not save the download. xylobone.ogg
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#213 [17:43] <tyteen4a03> ??> hummychu av/bytefence
#214 [17:43] <Absol> hummychu: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#218 [17:49] <miningmanpwn> I haven't played minecraft in years and seem to have forgotten my accounts username. Is there anything I can do about this or do I need to purchase the game again?
#219 [17:58] * weaverb [webchat@ip70-171-52-189.ga.at.cox.net] has joined #minecrafthelp
#220 [17:59] <weaverb> having trouble with minecraft displaying weird grid lines about 5 or 6 blocks out up and down and on the ground where you can see thru the world but only on the grid line
#221 [17:59] <weaverb> ive tried updating graphics drivers and java and mc and having no luck
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#223 [18:09] * Porkyle [~Porkyle@37-33-98-136.bb.dnainternet.fi] has joined #minecrafthelp
#224 [18:16] * frazor143 [webchat@99-14-59-116.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#225 [18:17] <frazor143> i have an old minecraft account and don't know my email that was used to create it. and when i try to migrate my account it requires an emal
#226 [18:17] <frazor143> how to i get that email?
#227 [18:18] <frazor143> HELLO?
#228 [18:19] <tyteen4a03> ??> frazor143 account/send-email
#229 [18:19] <Absol> frazor143: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#230 [18:19] <Absol> frazor143: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#231 [18:19] <frazor143> i dont know what i used to purchase the account
#232 [18:19] <frazor143> the account is about 7-8 years old
#233 [18:19] <frazor143> but i know the username and password for it
#234 [18:19] <tyteen4a03> frazor143: when, and how, did you pay for Minecraft?
#235 [18:20] <frazor143> i forgot
#236 [18:20] <frazor143> the account was purachased about 7-8 years ago
#237 [18:20] <tyteen4a03> frazor143: tell Mojang everything you know
#238 [18:21] <frazor143> can you guys migrate my account for me?
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#240 [19:01] * EvolParadox [webchat@ip68-97-103-12.ok.ok.cox.net] has joined #minecrafthelp
#241 [19:02] <EvolParadox> I need the birthday on my account fixed, its incorrect..
#242 [19:03] * thelounge28 [webchat@dsl-187-226-215-228-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#243 [19:03] <thelounge28> Hi
#244 [19:03] <thelounge28> :(
#245 [19:03] <thelounge28> ALguien habla español?
#246 [19:03] * EvolParadox [webchat@ip68-97-103-12.ok.ok.cox.net] has quit. (Client Quit)
#247 [19:05] * EvolParadox [webchat@ip68-97-103-12.ok.ok.cox.net] has joined #minecrafthelp
#248 [19:05] <EvolParadox> I have the wrong bday on my account, can it be fixed?
#249 [19:06] * EvolParadox [webchat@ip68-97-103-12.ok.ok.cox.net] has quit. (Client Quit)
#250 [19:06] * Exritiz [webchat@50.111.50.243] has joined #minecrafthelp
#251 [19:06] <Exritiz> Hey
#252 [19:07] * Exritiz [webchat@50.111.50.243] has quit. (Client Quit)
#253 [19:08] <thelounge28> Hiii
#254 [19:08] * thelounge28 [webchat@dsl-187-226-215-228-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#255 [19:17] * synversatile [webchat@c-68-43-19-98.hsd1.mi.comcast.net] has joined #minecrafthelp
#256 [19:17] <synversatile> hello can i have help please
#257 [19:18] <synversatile> im having a problem with my account saying i can only "play the demo" when i just bought the game and it went through on my card saying i bought it
#258 [19:19] <tyteen4a03> ??> synversatile account/bug/demo
#259 [19:19] <Absol> synversatile: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#260 [19:23] * synversatile [webchat@c-68-43-19-98.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#261 [19:39] * OctoPlayz [webchat@pool-98-115-54-188.chi01.dsl-w.verizon.net] has joined #minecrafthelp
#262 [19:40] <OctoPlayz> hello
#263 [19:40] <OctoPlayz> need help
#264 [19:41] <OctoPlayz> I was trying to play on my minecraft today, and i launched it, but when i logged in and pressed play, it said not responding, and it didn't work
#265 [19:42] * OctoPlayz [webchat@pool-98-115-54-188.chi01.dsl-w.verizon.net] has quit. (Client Quit)
#266 [19:42] * bobstaco [webchat@cpe-172-119-228-223.socal.res.rr.com] has joined #minecrafthelp
#267 [19:43] <bobstaco> Anyone know how to fix java platform SE binary not responding?
#268 [19:44] <bobstaco> My game crashes
#269 [19:45] * bobstaco [webchat@cpe-172-119-228-223.socal.res.rr.com] has quit. (Client Quit)
#270 [20:26] * Yorae [webchat@ip-173-120-233-27.kscymo.spcsdns.net] has joined #minecrafthelp
#271 [20:29] <Yorae> When initializing the game it crashes and says pixel format not accelerated. This is a URL to my DxDiag https://paste.ubuntu.com/p/xvDrvTK9fX/
#272 [20:29] <tyteen4a03> Yorae: your GPU is too old for Minecraft
#273 [20:30] <Yorae> Crap.
#274 [20:31] <Yorae> Thanks for the quick reply
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#277 [21:03] * dude [webchat@cpe-23-243-71-162.socal.res.rr.com] has joined #minecrafthelp
#278 [21:05] <dude> Hello I'm trying to play minecraft on my MACOS seirra but it keeps crashing when i try to open it to play is their a solution?
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#282 [21:38] * Lukes [webchat@199-33-218-11.cpe.safelink.net] has joined #minecrafthelp
#283 [21:39] <Lukes> hi
#284 [21:40] * bowen [webchat@usc-secure-wireless-088-003.usc.edu] has joined #minecrafthelp
#285 [21:41] <Lukes> what do I do if when I try to load into the game or a map when I get in the game it says not responding
#286 [21:42] * bowen [webchat@usc-secure-wireless-088-003.usc.edu] has quit. (Client Quit)
#287 [21:43] <Lukes> hello?
#288 [21:44] <Lukes> NO HELP REALY
#289 [21:44] <Lukes>
#290 [21:44] <Lukes>
#291 [21:44] <Lukes>
#292 [21:44] <Lukes>
#293 [21:44] * Absol kicked Lukes from #minecrafthelp (Reason: ukes :Stop spamming)
#294 [21:50] * Lukes [webchat@199-33-218-11.cpe.safelink.net] has joined #minecrafthelp
#295 [21:51] <Lukes> help
#296 [21:51] <Lukes> ?
#297 [21:52] <Lukes> the game is broken
#298 [21:53] <Lukes> nvm u don't help any how
#299 [21:54] <Lukes> asswholes
#300 [22:44] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#302 [23:40] * chilled [webchat@99-1-197-230.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#303 [23:41] <chilled> Hey, so for a couple months now my Minecraft is just constantly crashing whenever i try to join a server or world. I have deleted and uninstalled everything related to minecraft on my computer and reinstalled it but nothing seems to work, any ideas?
#304 [23:42] <mattym> chilled, It only happens when entering a world, no issues on the main menu?
#305 [23:42] <chilled> Yeah, I can do anything but actually play the game
#306 [23:45] <mattym> chilled, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#307 [23:49] <chilled> That worked, thank you!
#308 [23:49] * chilled [webchat@99-1-197-230.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)