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#5 [00:50] <Danny> Hey my minecraft crashes and says Java binary SE not working what should I do
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#9 [06:58] * BSTONEB [webchat@145.255.8.30.dynamic.ufanet.ru] has joined #minecrafthelp
#10 [07:00] <BSTONEB> Tell me, please, I bought Minecraft Java Edition. And canceled the order, when the money will come to my account?
#11 [07:01] <urielsalis> BSTONEB, where did you cancel the order?
#12 [07:01] <urielsalis> BSTONEB, Bank, Minecraft website with refund, Minecraft website after your money was taken out or Minecraft website before the money was taken out?
#13 [07:02] <BSTONEB> When buying me forwarded to the payment site I confirmed and accidentally canceled the order but the money did not come
#14 [07:02] <urielsalis> BSTONEB, if you canceled the order on the payment site then the money was never taken out}
#15 [07:03] <urielsalis> BSTONEB, they might have made an authorization request, and those expire in 72hs normally
#16 [06:45] <BSTONEB> The money was withdrawn
#17 [06:46] <urielsalis> BSTONEB, call your bank and ask, mention the payment site, not Minecraft(so they can look up the transaction)
#18 [06:48] <BSTONEB> I did not pay through the bank, I paid with electronic money
#19 [06:49] <BSTONEB> Just when buying I clicked 3 times to buy and canceled them all
#20 [06:52] <BSTONEB> Later I was sent a message about the cancellation of the order and the money was not transferred
#21 [06:53] <urielsalis> BSTONEB, electronic money_
#22 [06:53] <urielsalis> ?*
#23 [06:54] <BSTONEB> payment*
#24 [06:59] <urielsalis> BSTONEB, still not getting it
#25 [07:00] <BSTONEB> order of purchasу
#26 [07:01] <BSTONEB> went to the site mojang
#27 [07:01] <BSTONEB> pressed the buy button
#28 [07:03] <BSTONEB> Confirmed account clicked
#29 [07:04] <BSTONEB> accidentally pressed 3 times to buy
#30 [07:06] <BSTONEB> First paid, there was still written to Aiden Then came other random payments I rejected
#31 [07:07] <urielsalis> BSTONEB, what is your username?
#32 [07:07] <BSTONEB> And no message about the successful purchase has come!
#33 [07:08] <BSTONEB> Real name?
#34 [07:08] <urielsalis> BSTONEB, nope, username that you were buying Minecraft for
#35 [07:09] <BSTONEB> BSTONEB
#36 [07:10] <BSTONEB> same username
#37 [07:10] <urielsalis> BSTONEB, not showing as paid here either, your best bet is contacting your bank and emailing Mojang
#38 [07:10] <urielsalis> ??> BSTONEB account/send-email
#39 [07:10] <Absol> BSTONEB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [07:10] <Absol> BSTONEB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#41 [07:12] <BSTONEB> but even the transaction number has not reached me, only the number about the refusal of payment where many numbers and letters
#42 [07:16] <BSTONEB> But I did not understand why there is no Minecraft account?
#43 [07:16] <urielsalis> BSTONEB, email them with that
#44 [07:17] <BSTONEB> Money is written off
#45 [07:17] * OnM [webchat@75-134-202-24.dhcp.vinc.in.charter.com] has joined #minecrafthelp
#46 [07:18] <BSTONEB> I do not understand in your language, I translate through Google translator
#47 [07:19] <BSTONEB> And it's not clear what you wrote here
#48 [07:19] <urielsalis> BSTONEB, email mojang with the instructions Absol gave you
#49 [07:19] <urielsalis> ??> BSTONEB account/send-email
#50 [07:19] <Absol> BSTONEB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#51 [07:19] <Absol> BSTONEB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#52 [07:19] <OnM> Hi, i keep getting the Java Platform SE binary error for my minecraft, without mods, and with mods. strangely enough, ive had one modpack work, but vanilla and everything else wont. Ive got recent java installed, i just updated my driver, ive uninstalled and reinstalled both minecraft and java. I've done everything i can think of and it doesnt work
#53 [07:19] <OnM> . It wont even work on my laptop, same error, on two seprate pcs
#54 [07:22] <BSTONEB> Yes, I do not have the number of transitions, it simply does not exist!
#55 [07:23] <urielsalis> BSTONEB, email them without it
#56 [07:23] <BSTONEB> ok
#57 [07:23] <Greymagic27> ??> OnM tools/hjt
#58 [07:24] <Absol> OnM: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#59 [07:24] <Absol> OnM: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#60 [07:24] <BSTONEB> what subject to write in theme
#61 [07:25] <BSTONEB> And I do not have a user name
#62 [07:26] <urielsalis> BSTONEB, explain your issue
#63 [07:27] <BSTONEB> You can write in my native language or in English
#64 [07:28] <BSTONEB> Me*
#65 [07:28] <urielsalis> BSTONEB, explain your issue in the email
#66 [07:31] <OnM> https://paste.ubuntu.com/p/45npnPYCXX/
#67 [07:32] <Greymagic27> ??> OnM av/adwcleaner
#68 [07:32] <Absol> OnM: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#69 [07:32] <Absol> OnM: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#70 [07:32] <Greymagic27> ??> OnM av/norton
#71 [07:32] <Absol> OnM: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
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#75 [07:52] <Andreh> hello
#76 [07:55] <Andreh> i need help
#77 [07:55] <Andreh> when i load minecraft and i go into a server it crashes and shows me this error
#78 [07:56] <Andreh> java.lang.ArrayIndexOutOfBoundsException: 2
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#81 [11:04] * tombrtom [webchat@host109-145-216-71.range109-145.btcentralplus.com] has joined #minecrafthelp
#82 [11:04] <tombrtom> hello
#83 [11:04] <tombrtom> can anyone help me
#84 [11:04] <Greymagic27> Sure
#85 [11:04] <Greymagic27> What is the problem
#86 [11:05] <tombrtom> iv got a code that comes up
#87 [11:05] <Greymagic27> What is that code?
#88 [11:05] <tombrtom> when i have the other thing running
#89 [11:05] <tombrtom> -805306369
#90 [11:05] <tombrtom> how do i fix?
#91 [11:05] <Greymagic27> other thing?
#92 [11:05] <tombrtom> the log that shows what happens
#93 [11:05] <tombrtom> and it always freezes
#94 [11:05] <tombrtom> can u help?
#95 [11:05] <Greymagic27> ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#96 [11:05] <Greymagic27> Run a Scan, Clean anything it finds, restart the computer
#97 [11:06] <tombrtom> how do you run a scan?
#98 [11:06] <tombrtom> ty
#99 [11:06] <Greymagic27> Once you load it up it will say
#100 [11:08] <tombrtom> It will say..
#101 [11:08] <Greymagic27> Yes, There will be a scan button
#102 [11:08] <tombrtom> ok done
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#104 [11:09] <tyteen4a03> Greymagic27: we ask users to come back in av/adwcleaner because they will need av/malwarebytes after
#105 [11:09] <Greymagic27> I forgot about the prefix
#106 [11:09] <Greymagic27> If it fixes the problem do they need malwarebytes?
#107 [11:09] <tyteen4a03> Greymagic27: I would recommend it
#108 [11:09] <Greymagic27> Alright
#109 [11:11] <Greymagic27> And I was going to say come back but he had already left
#110 [11:33] * newb [webchat@174-18-71-131.tcso.qwest.net] has joined #minecrafthelp
#111 [11:36] <newb> I bought minecraft for my daughter but used my email address to create a profile/login, not realizing that our computer is already logged in with my husbands xbox live account, I do not want to create another xbox live account on his gaming computer, how can I transfer the purchase from my account to his xbox live? The game has never once asked me
#112 [11:36] <newb> to login with my mojang account info but in order to play we have to be connected to xbox live? This makes no sense to me
#113 [11:37] <mattym> newb, Mojang accounts are for Java Edition, Xbox Live is for Bedrock Edition (Win 10, Xbox One, Switch)
#114 [11:37] <mattym> newb, And it cannot be transferred to another Xbox Live account.
#115 [11:38] <newb> so what am i supposed to do? she cannot play the full game without logging into an xbox live account. Do I have to create one under my email?
#116 [11:39] <newb> I thought I bought the java edition
#117 [11:39] <mattym> newb, If you are being asked to log in with an Xbox Live account, you are not trying to run the Java Edition.
#118 [11:40] <newb> ok, i checked the receipt, it is the java edition
#119 [11:41] <newb> So when I click on the icon on our computer it still makes me login to xbox
#120 [11:41] <mattym> newb, Make sure you have installed the Java version from minecraft.net
#121 [11:42] <newb> ok
#122 [11:45] <newb> Thank you!
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#129 [12:05] <Sn0w_V> Hello, i'm french and im gonna try to translate my french in english for a question :
#130 [12:05] <SamohtEkcenier> good afternoon folks. I have a quick question. I accidentally provided the wrong birth date on my account creation. I can now neither change it nor delete the account. I also dont find selfhelp articles that address my issue. How could I reset my birthdate ?
#131 [12:06] <mattym> SamohtEkcenier, Have you bought the game on the account yet?
#132 [12:06] <thelounge32> Hi I'm trying to log into my Java minecraft on my PC but every time i try to get my game going it crashes some times it gets to my world list screen and then crashes
#133 [12:06] <thelounge32> any way to fix that
#134 [12:06] <mattym> ??> thelounge32 launcher/log
#135 [12:07] <Absol> thelounge32: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#137 [12:08] <Sn0w_V> I have change my password 3 time and it's is already wrong but i press the good letters and this never connect me on my account. I've the good adress e-mail who mojang send me an email and i change my password here (3 times). It's already wrong but why ? All informations are okay but not my password it's very strange !
#138 [12:09] <mattym> ??> Sn0w_V login/throttle
#139 [12:09] <Absol> Sn0w_V: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#140 [12:09] <Absol> Sn0w_V: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#141 [12:10] * SamohtEkcenier [webchat@p4FFD3F2D.dip0.t-ipconnect.de] has joined #minecrafthelp
#142 [12:11] <Sn0w_V> ok so i just have to wait one hour and retry my password. And i forgetten to say, cause the wrong password i can't download the launcher :(
#143 [12:12] <SamohtEkcenier> +mattym not yet. I'm requested to get consent from parents ;) well... which is me, since I wanna to buy that for my daughter. So the thing is: this is my parental account thats now sitting on a wrong (too young) birthdate.
#144 [12:12] <mattym> Sn0w_V, Yes, wait one hour with no attempts
#145 [12:12] <mattym> SamohtEkcenier, Just make another account.
#146 [12:12] <Sn0w_V> ok thank's u ! have a nice day
#147 [12:12] <thelounge32> ok do you want me to post the link in here?
#148 [12:13] <mattym> thelounge32, Yes
#149 [12:13] <SamohtEkcenier> I cant, it doesnt let me on the same email add. and I also cant drop it
#150 [12:13] <mattym> SamohtEkcenier, Use another email.
#151 [12:13] <thelounge32> https://paste.ubuntu.com/p/H3HW7Wp4n8/
#152 [12:13] <SamohtEkcenier> dont wanna create a new email add for this
#153 [12:13] <SamohtEkcenier> cant I just drop my account (or someone else) and start over ?
#154 [12:14] * thelounge32 is now known as VoidAlotaPPL
#155 [12:14] <mattym> SamohtEkcenier, Not on one that would need parental permissions.
#156 [12:15] <mattym> ??> VoidAlotaPPL tools/hjt
#157 [12:15] <Absol> VoidAlotaPPL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#158 [12:15] <Absol> VoidAlotaPPL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#159 [12:15] <SamohtEkcenier> any admin from minecraft here who could drop my account without parental permissions?
#160 [12:16] <mattym> SamohtEkcenier, Again, just make another account.
#161 [12:17] <VoidAlotaPPL> https://paste.ubuntu.com/p/KVGhHvJGdq/
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#163 [12:17] <SamohtEkcenier> again I dont wanna spin up another email add just for this and manage that. it doesnt make sense. all I want is to drop my minecraft account
#164 [12:18] <mattym> SamohtEkcenier, And because you messed up your birthdate, it will not let you.
#165 [12:19] <mattym> ??> VoidAlotaPPL av/adwcleaner
#166 [12:19] <Absol> VoidAlotaPPL: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#167 [12:19] <Absol> VoidAlotaPPL: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#168 [12:20] <VoidAlotaPPL> running the scan now
#169 [12:21] <SamohtEkcenier> whats the official process to engage a support team to drop my account ? cant be such an edge case, can it ?
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#171 [12:21] * Chloe [webchat@ool-4574d810.dyn.optonline.net] has joined #minecrafthelp
#172 [12:22] <mattym> SamohtEkcenier, If you made an account, that is registered as a child, nothing can be done without parental approval. The easiest way to deal with that, is make another account.
#173 [12:23] <Chloe> Is there mojang staff here?
#174 [12:24] <mattym> Chloe, No
#175 [12:24] <tyteen4a03> mattym: account/send-email
#176 [12:24] <mattym> tyteen4a03, For?
#177 [12:25] <tyteen4a03> mattym: that stubborn guy
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#179 [12:26] <mattym> tyteen4a03, If it was registered as a child account, they legally cant help unless and adult/parent account verifies it.
#180 [12:26] <tyteen4a03> mattym: it
#181 [12:26] <tyteen4a03> mattym: it's better for them to shut him up than us
#182 [12:27] <tyteen4a03> plus 5+ working days to get told exactly the same thing we told him is gonna sink in
#183 [12:27] <mattym> tyteen4a03, Well I offered them the 2 minute fix instead of the week long route to tell them to do what I said anyway.
#184 [12:28] <tyteen4a03> mattym: you didn't offer the other route
#185 [12:28] <mattym> I dont see it as a fix for that issue.
#186 [12:29] <tyteen4a03> it is
#187 [12:30] <tyteen4a03> account issues are outside our realm, and offering him the chance to confirm this with Mojang is a solution
#188 [12:38] * VoidAlotaPPL [webchat@c-73-201-228-217.hsd1.md.comcast.net] has joined #minecrafthelp
#189 [12:39] <VoidAlotaPPL> ok im back it ran cleaned and repaired the malware
#190 [12:40] <mattym> VoidAlotaPPL, Try running the game again.
#191 [12:40] <VoidAlotaPPL> and this is what i get
#192 [12:40] <VoidAlotaPPL> https://paste.ubuntu.com/p/PYMZgyNfYq/
#193 [12:41] <VoidAlotaPPL> ok its working now it stopped responding when i did that one and i just went back in to close it and it started working again
#194 [12:41] <mattym> VoidAlotaPPL, Its fairly normal for it to do that for a moment or two.
#195 [12:42] <VoidAlotaPPL> o ok thank you so much for your help i will keep yall in mind if something else were to go wrong
#196 [12:42] <VoidAlotaPPL> o ok thank you so much for your help i will keep yall in mind if something else were to go wrong
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#199 [12:50] * Webchat_94509 is now known as vixki04
#200 [12:50] <vixki04> The language on my minecraft java edition isn't in English and every time I try to change it, the game crashes. Any help?
#201 [12:51] <tyteen4a03> ??> vixki04 launcher/reinst
#202 [12:51] <tyteen4a03> ??> vixki04 launcher/.minecraft
#203 [12:51] <Absol> vixki04: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#204 [12:51] <tyteen4a03> ??> vixki04 options/delete
#205 [12:51] <Absol> vixki04: You may need to reset your Minecraft settings to default. To do so, open your .minecraft directory and delete the file called options.txt.
#206 [12:58] * rhys9 [webchat@cpc88389-scun10-2-0-cust129.12-3.cable.virginm.net] has joined #minecrafthelp
#207 [12:59] <rhys9> it wont let me download the game on the main home page saying thid
#208 [12:59] <rhys9> this
#209 [12:59] * xfindingtori [webchat@027ec374.bb.sky.com] has joined #minecrafthelp
#210 [13:00] <xfindingtori> how do i open my .minecraft directory?
#211 [13:01] <xfindingtori> And, how do I change the language on my minecraft java edition launcher, game home screen??
#212 [13:01] <xfindingtori> And, how do I change the language on my minecraft java edition launcher, game home screen??
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#214 [13:03] <xfindingtori> nevermind, sorted now!
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#218 [12:45] <fghfgh> hi I need help with a technical isew
#219 [12:45] <fghfgh> problem
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#222 [13:07] <RHYS1> HELP
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#239 [15:45] <kx> hi, does anybody know how to fix the athentication error when joining a server?
#240 [15:45] <kx> authentication*
#241 [16:23] * Cutiepuff7 [webchat@c-76-126-36-87.hsd1.ca.comcast.net] has joined #minecrafthelp
#242 [16:24] <Cutiepuff7> I can not access my account. I have not used my account since 2015. can my account information be purged?
#243 [16:26] * Cutiepuff7 [webchat@c-76-126-36-87.hsd1.ca.comcast.net] has quit. (Client Quit)
#244 [16:47] * jayden [webchat@99-169-70-176.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#245 [16:48] <jayden> HELP ME!
#246 [16:48] * jayden [webchat@99-169-70-176.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#247 [17:37] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#248 [17:43] * JHRCoolDude [webchat@cpe-66-69-246-46.austin.res.rr.com] has joined #minecrafthelp
#249 [17:44] <JHRCoolDude> i need help with my account, i signed up this account a very long time ago and the email that i used is now deactivated and i dont remember my security questions, is there any way i can recover my account with a different email?
#250 [17:46] <tyteen4a03> ??> JHRCoolDude account/send-email
#251 [17:46] <Absol> JHRCoolDude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [17:46] <Absol> JHRCoolDude: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#253 [18:14] * billy [webchat@c-73-40-116-143.hsd1.va.comcast.net] has joined #minecrafthelp
#254 [18:14] <billy> need help
#255 [18:16] <billy> my gme wont load
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#258 [18:45] * thelounge75 [webchat@22-237-13-177.skybandalarga.com.br] has joined #minecrafthelp
#259 [18:47] <thelounge75> I can not download the demo version of minecraft
#260 [18:49] * Webchat_15525 [webchat@208-85-37-168.lakeconnections.net] has joined #minecrafthelp
#261 [18:49] * thelounge75 [webchat@22-237-13-177.skybandalarga.com.br] has quit. (Client Quit)
#262 [18:50] <Webchat_15525> my game crashes as soon as i click Play
#263 [18:50] <Webchat_15525> Process crashed with exit code -1073740791
#264 [19:30] * Nicolas [webchat@pool-218-43-127-181.telecel.com.py] has joined #minecrafthelp
#265 [19:44] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 183 seconds)
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#268 [20:16] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#269 [20:16] <thelounge45> I can't migrate my minecraft account from 2012 because I no longer have the email or the receipt when I bought it
#270 [20:16] <CubeTheThird> thelounge45, you need to contact Mojang about this
#271 [20:16] <CubeTheThird> ??> thelounge45 mojang/email
#272 [20:16] <Absol> thelounge45: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#273 [20:16] <Absol> thelounge45: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#274 [20:17] * thelounge45 [webchat@45-21-10-132.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#275 [20:23] * Webchat_64196 [webchat@58.32.3.124] has joined #minecrafthelp
#276 [20:23] <Webchat_64196> java
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#278 [20:25] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has quit. (Remote host closed the connection)
#279 [20:37] * JHRCoolDude [webchat@cpe-66-69-246-46.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#280 [20:41] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()