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#9 [03:53] * Wrynn [webchat@ip-31-205-34-131.ask4internet.com] has joined #minecrafthelp
#10 [03:56] <Wrynn> Hey guys, I keep getting this graphical error whenever I launch minecraft 1.13+. I have no idea what's causing it and it doesn't happen on earlier versions. https://gyazo.com/5bbf6f391e5576d00ab04c5b26cb6785 I've tried re-installing, updating Java and also updating my graphics drivers yet I've got no solution! Anyone know?
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#15 [06:58] <urielsalis> Wrynn, disable antialising from the nvidia panel
#16 [08:00] * OVEREIN [webchat@217.112.3.20] has joined #minecrafthelp
#17 [08:00] <OVEREIN> hey?
#18 [08:00] <Greymagic27> Howdy
#19 [08:01] <OVEREIN> Help me please to my mail do not receive a message about the password change!
#20 [08:01] <Greymagic27> ??> OVEREIN account/send-email
#21 [08:01] <Absol> OVEREIN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#22 [08:01] <Absol> OVEREIN: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#23 [08:01] <Greymagic27> ??> OVEREIN account/trans-id
#24 [08:01] <Absol> OVEREIN: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#25 [07:52] <OVEREIN> I have a transaction ID, do I need to wait for a response from support?
#26 [07:52] <Greymagic27> Use the link above to send them an email
#27 [07:53] <OVEREIN> I sent an email two days ago
#28 [07:53] <Greymagic27> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#29 [08:21] * pocotolos784 [webchat@77.pool85-50-238.dynamic.orange.es] has joined #minecrafthelp
#30 [08:21] <pocotolos784> hell
#31 [08:21] <pocotolos784> hi
#32 [08:21] <pocotolos784> i have a error
#33 [08:21] <Greymagic27> What is the error?
#34 [08:22] <pocotolos784> this
#35 [08:22] <pocotolos784> The game crashed whilst initializing game
#36 [08:22] <pocotolos784> Error: java.util.NoSuchElementException
#37 [08:22] <Greymagic27> ??> pocotolos784 launcher/crash-log
#38 [08:22] <Absol> pocotolos784: We need to see your crash log, which is created after a crash.
#39 [08:22] <Absol> pocotolos784: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#40 [08:28] <pocotolos784> https://paste.ubuntu.com/p/ngbh6cGqVv/
#41 [08:29] <Greymagic27> pocotolos784, Remove the resource pack
#42 [08:30] <pocotolos784> ok
#43 [08:30] <pocotolos784> i remove it
#44 [08:33] <Greymagic27> pocotolos784, Also, Use the latest build of minecraft (1.13.1) next time
#45 [08:35] <pocotolos784> i resolve the problem thnxs
#46 [09:13] * AdventurePandah [webchat@dsl-087-195-028-048.solcon.nl] has joined #minecrafthelp
#47 [09:14] <AdventurePandah> hi
#48 [09:14] <Greymagic27> Howdy
#49 [09:14] <AdventurePandah> I can't login on minecraft
#50 [09:14] <Greymagic27> What does it say when you try to login?
#51 [09:15] <AdventurePandah> Wrong password
#52 [09:15] <AdventurePandah> but it is the right one
#53 [09:15] <AdventurePandah> I already reinstalled the game etc. didnt work
#54 [09:15] <Greymagic27> ??> AdventurePandah account/reset-password
#55 [09:15] <Absol> AdventurePandah: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#56 [09:15] <Absol> AdventurePandah: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#57 [09:15] <Greymagic27> Try reseting it again
#58 [09:16] <AdventurePandah> I did it already 3 times
#59 [09:16] <AdventurePandah> changing my password too
#60 [09:16] <urielsalis> ??> AdventurePandah login/throttle
#61 [09:16] <Absol> AdventurePandah: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#62 [09:16] <Absol> AdventurePandah: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#63 [09:17] <AdventurePandah> did that too
#64 [09:17] <AdventurePandah> didn't work at all
#65 [09:17] <urielsalis> AdventurePandah, you receive the password reset email?
#66 [09:17] <AdventurePandah> yes
#67 [09:17] <urielsalis> AdventurePandah, are you using a VPN?
#68 [09:17] <AdventurePandah> No
#69 [09:18] <urielsalis> ??> AdventurePandah tools/hjt
#70 [09:18] <Absol> AdventurePandah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [09:18] <Absol> AdventurePandah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#72 [09:20] <AdventurePandah> https://paste.ubuntu.com/p/snWQ2GQgJ4/
#73 [09:20] <urielsalis> ??> AdventurePandah info/mcleaks
#74 [09:20] <Absol> AdventurePandah: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#75 [09:20] <Absol> AdventurePandah: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#76 [09:20] <urielsalis> ??> AdventurePandah win/hosts/edit
#77 [09:20] <Absol> AdventurePandah: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#78 [09:20] <Absol> AdventurePandah: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#79 [09:23] <AdventurePandah> Nice
#80 [09:23] <AdventurePandah> it works
#81 [09:23] <AdventurePandah> thanks a lot
#82 [10:11] <Wrynn> Hey guys, I keep getting this graphical error whenever I launch minecraft 1.13+. I have no idea what's causing it and it doesn't happen on earlier versions. https://gyazo.com/5bbf6f391e5576d00ab04c5b26cb6785 I've tried re-installing, updating Java and also updating my graphics drivers yet I've got no solution! I also tried disabling anti-ailiasing
#83 [10:11] <Wrynn> and it didn't help at all. Anyone know?
#84 [10:38] * thelounge65 [webchat@x4dbd1025.dyn.telefonica.de] has joined #minecrafthelp
#85 [10:39] <thelounge65> Hi guys, I´m not recieving any emails from majong and yes I already checked spam. can anyone help?
#86 [10:40] <Greymagic27> ??> thelounge65 account/email-missing
#87 [10:40] <Absol> thelounge65: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#88 [10:40] <Greymagic27> Have a look at that
#89 [10:40] <Absol> thelounge65: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#90 [10:41] * t [webchat@host31-52-120-143.range31-52.btcentralplus.com] has joined #minecrafthelp
#91 [10:41] <thelounge65> I dont have one of these. I use my old email from freenet. Normaly I get all emails.
#92 [10:44] <thelounge65> Plus I already own a account so I cant even change my password I forgot...
#93 [10:47] * thelounge65 [webchat@x4dbd1025.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#94 [10:55] * stepa48 [webchat@dynamic-194-228-13-80.ipv4.broadband.iol.cz] has joined #minecrafthelp
#95 [11:43] * dadyeric [webchat@ip5656a85f.speed.planet.nl] has joined #minecrafthelp
#96 [11:44] <dadyeric> hi i have an old mac (snowleopard) were i'm trying to play minecraft on but after installing and pressing play it not playing and comes back in start sreen
#97 [11:46] <dadyeric> can somebody tell me what to do please
#98 [11:47] * dadyeric [webchat@ip5656a85f.speed.planet.nl] has quit. (Client Quit)
#99 [11:54] * thelounge43 [webchat@host86-190-77-28.range86-190.btcentralplus.com] has joined #minecrafthelp
#100 [11:55] <thelounge43> My minecraft launcher is constantly saying that it is in offline mode and i do not know how to turn it off
#101 [12:00] <thelounge43> i am connected to the internet and it still says 'play offline' and i don't know how ti fix this and it also says when i get into the game when i try to join an online server it says that the authentication servers are down for maintenance
#102 [12:27] <thelounge43> helppppppppppp
#103 [12:28] <urielsalis> ??> thelounge43 tools/hjt
#104 [12:28] <Absol> thelounge43: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [12:28] <Absol> thelounge43: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#106 [12:30] <thelounge43> no
#107 [12:30] <thelounge43> i cant
#108 [12:30] <urielsalis> thelounge43, why?
#109 [12:31] <thelounge43> where do i do tools/hjt
#110 [12:32] <urielsalis> thelounge43, follow the instructions Absol gave you
#111 [12:33] * lollypickaxe [webchat@host-78-144-225-84.as13285.net] has joined #minecrafthelp
#112 [12:33] <lollypickaxe> hello
#113 [12:34] <thelounge43> i dont want to download anything
#114 [12:34] <urielsalis> thelounge43, if you dont we cant help you
#115 [12:34] <thelounge43> :(
#116 [12:36] * TheKronosaurus [webchat@von69-2-88-170-80-31.fbx.proxad.net] has joined #minecrafthelp
#117 [12:36] <lollypickaxe> when i open a minecraft world,it loads and then it crashes without any noticed
#118 [12:36] <lollypickaxe> can you help
#119 [12:37] <lollypickaxe> ?
#120 [12:37] <urielsalis> ??> lollypickaxe launcher/crash-log
#121 [12:37] <Absol> lollypickaxe: We need to see your crash log, which is created after a crash.
#122 [12:37] <Absol> lollypickaxe: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#123 [12:37] <lollypickaxe> k brb
#124 [12:42] <lollypickaxe> https://paste.ubuntu.com/p/735D5b4NN8/
#125 [12:42] <lollypickaxe> ^^
#126 [12:43] <lollypickaxe> java heapspace error
#127 [12:44] <urielsalis> lollypickaxe, uninstall Razer Synapse then remove the -Xmx256m from your _JAVA_OPTIONS
#128 [12:45] <lollypickaxe> how do i get the search thingy up
#129 [12:47] <lollypickaxe> i am confused
#130 [12:48] <urielsalis> lollypickaxe, moderator note in https://bugs.mojang.com/browse/MC-74465
#131 [12:52] <lollypickaxe> ok i did that
#132 [12:52] <lollypickaxe> ill try again
#133 [12:52] * MakedPyro [webchat@xdsl-89-0-147-21.netcologne.de] has joined #minecrafthelp
#134 [12:54] <lollypickaxe> still not working
#135 [12:54] <urielsalis> lollypickaxe, post a new crash report
#136 [12:55] <lollypickaxe> k
#137 [12:55] <lollypickaxe> https://paste.ubuntu.com/p/JYR7rkHMHV/
#138 [12:55] <MakedPyro> I c antanymore
#139 [13:00] <urielsalis> MakedPyro Suicide Hotline Numbers If you or anyone you know are struggling, please, PLEASE reach out for help. You are worthy, you are loved and you will always be able to find assistance.
#140 [13:00] <urielsalis> Germany: 08001810771
#141 [13:02] * LucasBlueBR [webchat@73.190.148.177.isp.timbrasil.com.br] has joined #minecrafthelp
#142 [13:03] <LucasBlueBR> I'm having troubles when trying to join Minecraft servers
#143 [13:04] <urielsalis> LucasBlueBR, what problems?
#144 [13:04] <LucasBlueBR> Java errors
#145 [13:04] <urielsalis> LucasBlueBR, can you elaborate?
#146 [13:04] <LucasBlueBR> Let me get the full error message
#147 [13:05] <LucasBlueBR> So, I already asked for help to the Minecraft assistence
#148 [13:06] <LucasBlueBR> And they send a some suggestion, but none worked or I wasn't able to do it right.
#149 [13:06] <LucasBlueBR> The error I'm getting when I play in 1.13.1 is this: java.lang.IllegalStateException: failed to create a child event loop
#150 [13:06] <urielsalis> ??> LucasBlueBR tools/hjt
#151 [13:06] <Absol> LucasBlueBR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [13:06] <Absol> LucasBlueBR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [13:07] <LucasBlueBR> I don't have HijackThis
#154 [13:07] <urielsalis> LucasBlueBR, download it from the link Absol gave you
#155 [13:07] <LucasBlueBR> Yep, I saw it now
#156 [13:10] <LucasBlueBR> Apparently, my system denied it
#157 [13:11] <LucasBlueBR> At least it is what it says
#158 [13:11] * lollypickaxe [webchat@host-78-144-225-84.as13285.net] has quit. (Quit: webchat.esper.net)
#159 [13:13] <LucasBlueBR> Is there a button to copy all the text?
#160 [13:17] <urielsalis> LucasBlueBR, paste.ubuntu.com
#161 [13:18] <LucasBlueBR> I know, but is there a button to copy the log HijackThis got?
#162 [13:18] <LucasBlueBR> or did... (English isn't my main language)
#163 [13:19] <LucasBlueBR> OH wait, I got a file now
#164 [13:20] <LucasBlueBR> https://paste.ubuntu.com/p/PKDV4McNPr/
#165 [13:23] <Greymagic27> ??> LucasBlueBR av/avg
#166 [13:23] <Absol> LucasBlueBR: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#167 [13:23] <Absol> LucasBlueBR: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#168 [13:23] <Greymagic27> LucasBlueBR, And remove warsaw
#169 [13:23] * stepa48 [webchat@dynamic-194-228-13-80.ipv4.broadband.iol.cz] has quit. (Quit: webchat.esper.net)
#170 [13:23] <LucasBlueBR> How do I remove that?
#171 [13:24] <Greymagic27>
#172 [13:24] <Greymagic27> Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features").
#173 [13:24] <Greymagic27> It might be there
#174 [13:26] <LucasBlueBR> I can't uninstall Warsaw
#175 [13:26] <Greymagic27> What does it say when you try?
#176 [13:26] <LucasBlueBR> I mean, I can
#177 [13:26] <LucasBlueBR> but my grandfather (which owns this computer) says me to don't
#178 [13:26] <LucasBlueBR> It apparently is something important
#179 [13:26] <Greymagic27> It's a browser hijacker and considered malware
#180 [13:26] <LucasBlueBR> Also, it was installed in 2017
#181 [13:27] <LucasBlueBR> I got the error this year
#182 [13:27] <LucasBlueBR> So it is not the problem
#183 [13:27] <Greymagic27> Yes but still, It is better to remove it as it can harm your PC
#184 [13:28] <LucasBlueBR> He says he won't be able to access something (I know what it is) if I uninstall it
#185 [13:28] <LucasBlueBR> So I guess I better don't :/
#186 [13:28] <Greymagic27> If you can't uninstall it you don't need to, Just follow the avg instructions
#187 [13:29] * Joe18893 [webchat@cust-66-254-205-75.t6b.com] has joined #minecrafthelp
#188 [13:29] <LucasBlueBR> Alright, just hope I can do it, because AVG hasn't been working for a while
#189 [13:30] <LucasBlueBR> Aaand I can access the instructions site...
#190 [13:30] <urielsalis> LucasBlueBR, https://www.techtudo.com.br/dicas-e-tutoriais/noticia/2015/11/o-que-e-e-como-remover-o-warsaw-131-do-pc.html
#191 [13:30] <urielsalis> LucasBlueBR, he thinks he needs it for accesing his bank, he doesnt
#192 [13:31] <Joe18893> I no longer have my original minecraft email and need change it
#193 [13:31] <urielsalis> LucasBlueBR, Warsaw Diebold é um malaware disfarçado de plugin de segurança dos bancos
#194 [13:31] <urielsalis> ??> Joe18893 account/send-email
#195 [13:31] <Absol> Joe18893: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#196 [13:31] <Absol> Joe18893: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#197 [13:32] <LucasBlueBR> It is saying in the same chat that you sent me " primeira suspeita é de que pode ser vírus, mas, na verdade, o Warsaw é um software legítimo"
#198 [13:33] * Joe18893 [webchat@cust-66-254-205-75.t6b.com] has quit. (Client Quit)
#199 [13:33] <Greymagic27> LucasBlueBR, Translated: 'first suspicion is that it may be viruses, but in fact, Warsaw is a legitimate software
#200 [13:33] <Greymagic27> '
#201 [13:35] <LucasBlueBR> Yes, meaning that it isn't a virus.
#202 [13:37] * YeezyYeezy [webchat@133.4.125.91.dyn.plus.net] has joined #minecrafthelp
#203 [13:38] <LucasBlueBR> And I can't access any site that explains how to disable the LinkScanner
#204 [13:39] <YeezyYeezy> I'm having issues paying for a realm using my Visa Debit card, I am not a US customer just FYI. I have been given 3 different errors, one about rejecting the purchase, one about double checking card details and another generic one.
#205 [13:41] <Greymagic27> YeezyYeezy, See if this helps: https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#206 [13:41] <YeezyYeezy> Already read it
#207 [13:41] <YeezyYeezy> Was useless
#208 [13:43] <Greymagic27> ??> YeezyYeezy account/send-email
#209 [13:43] <Absol> YeezyYeezy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#210 [13:43] <Absol> YeezyYeezy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#211 [13:43] <Greymagic27> ??> YeezyYeezy account/trans-id
#212 [13:43] <Absol> YeezyYeezy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#213 [13:44] <LucasBlueBR> Alright, I'm going to see if I can install other AV program
#214 [13:44] <Greymagic27> ??> LucasBlueBR av/malwarebytes
#215 [13:44] <Absol> LucasBlueBR: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#216 [13:44] <Absol> LucasBlueBR: Download it here: https://www.malwarebytes.org/
#217 [13:45] <Absol> LucasBlueBR: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#218 [13:45] <Greymagic27> Ignore that last bit
#219 [13:45] <Greymagic27> It's just a good AV
#220 [13:46] * LucasBlueBR [webchat@73.190.148.177.isp.timbrasil.com.br] has quit. (Quit: webchat.esper.net)
#221 [13:52] * LucasBlueBR [webchat@73.190.148.177.isp.timbrasil.com.br] has joined #minecrafthelp
#222 [13:52] * LucasBlueBR [webchat@73.190.148.177.isp.timbrasil.com.br] has quit. (Client Quit)
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#225 [14:59] * bildramer [~bildramer@p2003004D8D312900AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#226 [15:57] * thelounge87 [webchat@75.107.1.71] has joined #minecrafthelp
#227 [15:58] <thelounge87> My friend is in a pickle, we have her minecraft account and email but none of her passwords are working and when she tries to reset password she doesnt get an email at all (not spam, not filtered, nada (we've gmail))
#228 [15:59] <thelounge87> What can we do to recover the account?
#229 [16:00] <mattym> ??> thelounge87 account/send-email
#230 [16:00] <Absol> thelounge87: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#231 [16:00] <Absol> thelounge87: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#232 [16:00] <thelounge87> thanks
#233 [16:56] * KarateCat [webchat@c-73-73-169-226.hsd1.il.comcast.net] has joined #minecrafthelp
#234 [16:56] <KarateCat> hello there
#235 [16:57] <KarateCat> I'm having issues with finding my old email adress
#236 [16:59] <KarateCat> I had an AOL account when I was younger and the email address isn't valid anymore. The email address isn't even registered apparently. Is there away around this
#237 [16:59] <KarateCat> ?
#238 [18:02] * Webchat_65678 [webchat@184.12.41.13] has joined #minecrafthelp
#239 [18:04] <Webchat_65678> I'm having trouble connecting to a LAN world, the error I'm getting is io.netty.channel.ConnectTimeoutException: connection timed out:
#240 [18:06] * Webchat_65678 [webchat@184.12.41.13] has quit. (Client Quit)
#241 [18:20] * SD [webchat@205.178.124.22] has joined #minecrafthelp
#242 [18:20] <SD> I can't get minecraft for my mac to run it keeps coming up as errors
#243 [18:21] <mattym> SD, What is it saying?
#244 [18:22] <SD> one second
#245 [18:24] <SD> an error message pops up and the launcher says game crashed
#246 [18:25] <mattym> ??> SD launcher/log
#247 [18:25] <Absol> SD: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#248 [18:27] * Therandomcherry [webchat@79-67-246-2.dynamic.dsl.as9105.com] has joined #minecrafthelp
#249 [18:32] * SD [webchat@205.178.124.22] has joined #minecrafthelp
#250 [18:32] <Therandomcherry> hi i im having some troubles with my minecraft it wont go from the first screen and it freezes up it says not responding i have uninistalled rebooted tried everything i can i already emailed david s and i cant fix it
#251 [18:32] <SD> Hi my game won't boot I'm on mac
#252 [18:33] <mattym> SD, Get the information you were asked for.
#253 [18:33] <SD> I got this error code https://paste.ubuntu.com/p/YMfssDzqky/
#254 [18:33] <mattym> Therandomcherry, On the screen with the Mojang logo?
#255 [18:34] <Therandomcherry> yes
#256 [18:34] <mattym> SD, What version of OSX are you on?
#257 [18:34] <mattym> Therandomcherry, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#258 [18:34] <mattym> Therandomcherry, If that does not help do the following.
#259 [18:34] <mattym> ??> Therandomcherry av/adwlceaner
#260 [18:34] <mattym> ??> Therandomcherry av/adwcleaner
#261 [18:34] <Absol> Therandomcherry: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#262 [18:34] <Absol> Therandomcherry: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#263 [18:34] <Therandomcherry> ok
#264 [18:38] <SD> OS X
#265 [18:38] * Wrynn [webchat@ip-31-205-34-131.ask4internet.com] has quit. (Quit: webchat.esper.net)
#266 [18:39] <mattym> SD, What version.
#267 [18:39] * Therandomcherry [webchat@79-67-246-2.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#268 [18:40] <SD> yosemite
#269 [18:41] <mattym> SD, You will need to update your Mac. If you cannot, you will only be able to run 1.12.2 or lower of Minecraft.
#270 [18:41] <SD> Okay thanks
#271 [18:41] * SD [webchat@205.178.124.22] has quit. (Quit: webchat.esper.net)
#272 [18:42] * Tutty [webchat@ool-44c2acd0.dyn.optonline.net] has joined #minecrafthelp
#273 [18:42] <Tutty> hi
#274 [18:42] <Tutty> Is anyone here?
#275 [18:46] * Therandomcherry [webchat@79-67-246-2.dynamic.dsl.as9105.com] has joined #minecrafthelp
#276 [18:49] <Therandomcherry> hello i was just online idk whether the same operater is here but i used ADW Cleaner for my issue
#277 [18:54] <Therandomcherry> Yes It worked
#278 [18:55] * Therandomcherry [webchat@79-67-246-2.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#279 [19:30] * KAUEGAMER4527 [webchat@c94c456d.virtua.com.br] has joined #minecrafthelp
#280 [19:30] <KAUEGAMER4527> servidores nao deixa eu entra
#281 [19:30] <KAUEGAMER4527> helpp
#282 [19:32] * KAUEGAMER4527 [webchat@c94c456d.virtua.com.br] has quit. (Client Quit)
#283 [20:52] * Vajraastra [webchat@fixed-187-190-161-250.totalplay.net] has joined #minecrafthelp
#284 [20:53] <Vajraastra> hi there
#285 [20:53] <Vajraastra> im having troubles changing my username
#286 [20:57] <mattym> Vajraastra, How so?
#287 [21:01] <Vajraastra> well. i not used my minecraft in long time. today i just logged again and find the 2 pages. mojang and minecraft. and i not know wich one is the right one.
#288 [21:02] <Vajraastra> i tried to change the name at mojang page but seems like its not working.
#289 [21:03] <mattym> Vajraastra, What is not working about it?
#290 [20:45] <Vajraastra> to be honest i think i confused.
#291 [20:46] <Vajraastra> i changed it. the profile name but still the same when i log at my game
#292 [20:47] <mattym> ??> Vajraastra launcher/relog
#293 [20:47] <Absol> Vajraastra: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#294 [20:48] <Vajraastra> ooh.
#295 [20:49] <Vajraastra> wow. is working now
#296 [20:50] <Vajraastra> thanks guys. you save my night
#297 [20:50] <Vajraastra> have a great night and thanks
#298 [21:31] * Webchat_67652 [webchat@132.205.229.197] has joined #minecrafthelp
#299 [21:32] <Webchat_67652> hello I purchased Minecraft a while back ago when it was 7 dollars for premium when notch was still there now I cant access my account at all
#300 [21:33] <mattym> Webchat_67652, What happens when you try?
#301 [21:33] <Webchat_67652> ive attempted to transfer my account and everything asking for emails to be sent to me
#302 [21:33] <Webchat_67652> and it says "if" there is an account an email will be sent
#303 [21:34] <Webchat_67652> but ive checked my email and ive received nothing at all no notifactions
#304 [21:35] <mattym> Webchat_67652, So the main issue is, the login information does not work correctly?
#305 [21:35] <Webchat_67652> since Minecraft switched to Microsoft and now MOJANG? account everything has messed up and im worried ill have to buy the game again because my account was lost
#306 [21:35] <Webchat_67652> correct
#307 [21:35] <Webchat_67652> its been forever since ive player
#308 [21:35] <mattym> Webchat_67652, And you never migrated the account?
#309 [21:35] <Webchat_67652> I don't recall ever doing that
#310 [21:35] <mattym> ??> Webchat_67652 account/send-email
#311 [21:35] <Absol> Webchat_67652: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#312 [21:36] <Absol> Webchat_67652: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#313 [21:36] <Webchat_67652> i remember trying to play about a years ago
#314 [21:44] <Webchat_67652> why is this so complicated
#315 [21:44] <Webchat_67652> i don't ever recall setting up a "Mojang" account when I purchased the game or if i did it should be under my email
#316 [21:45] <Webchat_67652> also i purchased the game over 8 years ago i don't have the old receit
#317 [21:48] * Bautielnano43 [webchat@154.89.209.181.in-addr.arpa] has joined #minecrafthelp
#318 [21:48] <Bautielnano43> mi contra?
#319 [21:49] <Bautielnano43> mi contra en minecraft esssssss
#320 [21:49] <Bautielnano43> espera
#321 [21:49] <Bautielnano43> no te wua desir
#322 [21:49] <Bautielnano43> okno
#323 [21:49] <Bautielnano43> te la dire
#324 [21:49] <Bautielnano43> se llama bautielnano123
#325 [21:50] * Bautielnano43 [webchat@154.89.209.181.in-addr.arpa] has quit. (Client Quit)
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#330 [22:17] * GV is now known as GreyVulpine
#331 [22:17] <Keegan> I need help, i can barley run the game lmao
#332 [22:18] <Keegan> barely*
#333 [22:26] * Keegan [webchat@cpe-70-113-106-166.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#334 [22:38] * Ninja [webchat@172.56.40.13] has joined #minecrafthelp
#335 [22:39] <Ninja> Minecraft keeps crashing on me
#336 [22:46] * Webchat_76551 [webchat@132.205.229.197] has joined #minecrafthelp
#337 [22:47] <Webchat_76551> hello I reaaly need help I am able to now log into Minecraft with my old information
#338 [22:47] <Webchat_76551> but I am trying to transfer over my old account to a Mojang account so I can play realms
#339 [22:48] <Webchat_76551> when attempting to do so It has informed me that my email that I used to register my account is not correct at all
#340 [22:49] <Webchat_76551> if I have my old accounts username and password can I reset the email associated with the account so I can transfer the account to a Mojang account please assist me I have been furiously attempting to resolved this and it has taken me over 2 hours
#341 [22:49] <Ninja> oof
#342 [22:49] <mattym> Webchat_76551, You will need to do the instructions you were given before.
#343 [22:49] <Webchat_76551> I did
#344 [22:49] <Webchat_76551> and it did not help me
#345 [22:50] <Webchat_76551> as I don't have my ID from the purchase I made years ago
#346 [22:50] <mattym> Webchat_76551, You need to actually wait on a reply from Mojang. And find the ID.
#347 [22:50] <Ninja> matt how do I get minecraft to stop crashing on me
#348 [22:50] <Webchat_76551> but if I don't know what email I set my account to /im pretty sure it was my old yahoo account that got hacked
#349 [22:50] <mattym> ??> Ninja launcher/log
#350 [22:50] <Absol> Ninja: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#351 [22:51] <Webchat_76551> how can I reset my email associated with my account I know my security questions and everything
#352 [22:51] <Ninja> now what
#353 [22:51] <mattym> Webchat_76551, If you are unmigrated, you cant do anything.
#354 [22:51] <mattym> Ninja, I need the report.
#355 [22:51] <Ninja> you want the code?
#356 [22:51] <Ninja> Process crashed with exit code -805306369
#357 [22:52] <mattym> Ninja, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#358 [22:52] <Webchat_76551> How can I not do anything with my account not being migrated???
#359 [22:52] <mattym> Ninja, If that does not help the problem, do the following info from Absol
#360 [22:52] <mattym> ??> Ninja av/adwcleaner
#361 [22:52] <Absol> Ninja: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#362 [22:52] <Absol> Ninja: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#363 [22:52] <Webchat_76551> i can log into Minecraft and play multiplayer just not realms
#364 [22:52] <Webchat_76551> sigh
#365 [22:52] <Ninja> I dont have a virus...
#366 [22:53] <Webchat_76551> im not getting much help just getting redirected to links here same with ninja...
#367 [22:53] <mattym> Webchat_76551, Because migration started 6 years ago, and at this point the only thing you can do is long into the game. No other sites or services will work with it.
#368 [22:53] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#369 [22:53] <mattym> Webchat_76551, If you cannot migrate on your own, you need to contact Mojang as directed.
#370 [22:53] <mattym> Ninja, Did changing the discord setting work?
#371 [22:54] <Webchat_76551> Is there no way for me to discover my account email associated with my account if i have the log in
#372 [22:54] <mattym> Webchat_76551, No
#373 [22:54] <Webchat_76551> so youre saying i have to buy a new Minecraft account
#374 [22:54] <Ninja> I dont have discord openb
#375 [22:54] <Webchat_76551> …...
#376 [22:54] <Ninja> I havnt used it in weeks
#377 [22:54] <Ninja> months on pc
#378 [22:54] <mattym> Ninja, Then you have adware/malware. Run the tool that was linked.
#379 [22:55] <Jackson_Lambert> I get a game crash every time I try to launch the game.
#380 [22:55] <mattym> Webchat_76551, You need to contact Mojang.
#381 [22:55] <Ninja> I got my own virus killer
#382 [22:55] * Webchat_76551 [webchat@132.205.229.197] has quit. (Quit: webchat.esper.net)
#383 [22:55] <Ninja> same jackson
#384 [22:55] <mattym> Ninja, Well it obviously hasnt worked, so run the tool you were linked.
#385 [22:55] <Ninja> and when it doesnt crash I crash when joining a server
#386 [22:55] <mattym> ??> Jackson_Lambert launcher/log
#387 [22:55] <Absol> Jackson_Lambert: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#388 [22:56] * Webchat_72448 [webchat@132.205.229.197] has joined #minecrafthelp
#389 [22:56] <Ninja> my pc was just cleaned yesterday
#390 [22:56] <Webchat_72448> how can i send an email to Mojang for request for my account to be transfered
#391 [22:56] <Ninja> no virus
#392 [22:56] <mattym> ??> Webchat_72448 account/send-email
#393 [22:56] <Absol> Webchat_72448: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#394 [22:56] <Absol> Webchat_72448: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#395 [22:57] <Ninja> heres the error https://paste.ubuntu.com/p/D8Qq3BSMJt/
#396 [22:57] <Webchat_72448> does it do me any use to email them if i don't have my transaction ID?
#397 [22:57] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has quit. (Client Quit)
#398 [22:57] * Vajraastra [webchat@fixed-187-190-161-250.totalplay.net] has quit. (Quit: webchat.esper.net)
#399 [22:57] <mattym> Webchat_72448, If you bought it as long ago as you said, yes. They may be able to help. But without it, there are no guarantees
#400 [22:58] <mattym> Ninja, You can either run the tool you were linked, or I can (purposely very slowly) prove to you that there is in fact malware, and have you run the tool anyway.
#401 [22:59] <Ninja> I scanned it with my own ones
#402 [22:59] <Ninja> both
#403 [22:59] <Ninja> no virus
#404 [22:59] <mattym> Ninja, Ok fine, I will go with the other option then.
#405 [22:59] <mattym> !ban Ninja
#406 [22:59] * Absol kicked Ninja from #minecrafthelp (Reason: inja :You have been removed from this channel)
#407 [23:00] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#408 [23:00] <Jackson_Lambert> I'm back.
#409 [23:01] <mattym> Jackson_Lambert, We need the link to the log.
#410 [23:01] <Jackson_Lambert> There is no log. Its completely blank.
#411 [23:01] <mattym> Jackson_Lambert, Did you do it the exact way the instructions said?
#412 [23:01] <Jackson_Lambert> Yeah.
#413 [23:02] <mattym> Jackson_Lambert, When it crashes is there any other information?
#414 [23:03] <Jackson_Lambert> "An unexpected error has occurred and the game crashed. We're sorry for the inconvenience."
#415 [23:03] <mattym> ??> Jackson_Lambert launcher/log-txt
#416 [23:03] <Absol> Jackson_Lambert: We need to see your full launcher log, which is created in the game directory.
#417 [23:03] <Absol> Jackson_Lambert: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#418 [22:48] <Jackson_Lambert> I'm not seeing a launcher_log.
#419 [22:49] <mattym> Jackson_Lambert, Are you using the Java version of Minecraft?
#420 [22:50] <Jackson_Lambert> I see "nativelog" and "updatelog"
#421 [22:50] <Jackson_Lambert> Yeah.
#422 [22:50] <mattym> Jackson_Lambert, Follow the directions, you are not in the correct folder.
#423 [22:53] <Jackson_Lambert> I clicked on the green arrow on the game directory line.
#424 [22:54] <mattym> Jackson_Lambert, Those files you mentioned would be found in the launcher install directory not the game directory.
#425 [23:03] * Webchat_72448 [webchat@132.205.229.197] has quit. (Quit: webchat.esper.net)
#426 [23:08] <Jackson_Lambert> Not sure why, but it was sending me to the wrong place. I found the file though.
#427 [23:11] <Jackson_Lambert> https://paste.ubuntu.com/p/h4zTpgCyD2/
#428 [23:11] <Jackson_Lambert> I did it.
#429 [23:17] <Jackson_Lambert> Hello?
#430 [23:22] <Jackson_Lambert> I'll try to get back on later.
#431 [23:41] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#432 [23:42] <Jackson_Lambert> I'm back.
#433 [23:54] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#434 [23:57] <Jackson_Lambert> My log is working now.
#435 [23:58] <Jackson_Lambert> My game crashes every time I try to launch it.