#1 [00:24] <Jackson_Lambert> Hello?
#2 [00:26] <Jackson_Lambert> Process crashed with exit code 1
#3 [00:44] * TeeLowCustoms [webchat@99-90-166-138.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#4 [00:45] <TeeLowCustoms> hello recently I tried to play minecraft and apparently my account no longer exist
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#13 [06:16] * Hallool [webchat@p5B2760CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#14 [06:18] <Hallool> help
#15 [06:18] <Hallool> so
#16 [06:19] <Hallool> my minecraft crashes whenever i start it and it says something with error and the game crashed while initializing Pixel Format not accelerated
#17 [06:20] <Hallool> what can i do to Change that?
#18 [06:20] <Andrio> ??> Hallool win/DXDiag
#19 [06:20] <Absol> Hallool: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#20 [06:24] <Hallool> ttps://paste.ubuntu.com/p/rgVTywkM7S/
#21 [06:24] <Hallool> got it!
#22 [06:27] <Hallool> what should i do now?
#23 [06:28] <Andrio> Hallool, try installing the Catalyst software suite (for Windows 10 64-bit) from https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7590m
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#25 [06:58] * Hallol [webchat@p5B2760CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#26 [06:59] <Hallol> hey i Need Andrio i just followed your steps and restarted my Computer and it still doesnt wor
#27 [06:59] <Andrio> Hallol, what happened?
#28 [06:59] <Hallol> you just helped me a few minutes ago with my Problem and i followed your steps and then restarted my computer
#29 [06:59] <Hallol> but Nothing changed at all
#30 [07:02] <Hallol> i sent you this https://paste.ubuntu.com/p/rgVTywkM7S/ you gave me a download link for amd Drivers i did everything and ist the same
#31 [07:02] <Andrio> hm
#32 [07:02] <Hallol> today it was totally fine i did something to my Drivers while iwanted to update them and that ruined everything
#33 [06:52] <Hallol> Hello? do you know anything i can do or did i mess up
#34 [06:57] <Andrio> Hallol, you can try the solutions from this page: https://www.drivereasy.com/knowledge/solved-nvidia-code-43-windows-has-stopped-this-device-because-it-has-reported-problems/
#35 [07:02] <Hallol> i already did taht all
#36 [07:02] <Hallol> i uninstalled one of my two Drivers there and now what?
#37 [07:04] <Hallol> wait a sec ima Restart my Computer if i have any Problems left im gonna come back at you <3
#38 [07:05] <Andrio> :o
#39 [07:30] * xkazuxkazux [webchat@125x206x104x84.k-int.jp] has joined #minecrafthelp
#40 [07:30] <xkazuxkazux> 日本語できますか？
#41 [07:32] <Greymagic27> xkazuxkazux, Can you say that in english?
#42 [07:32] <xkazuxkazux> シングルからレルムズにデーター移行したいのですが、うまくできません
#43 [07:32] <xkazuxkazux> NO
#44 [07:33] <xkazuxkazux> I want to transfer data from single to realms, but I can not do it well
#45 [07:34] <Andrio> xkazuxkazux, what happens when you try?
#46 [07:34] <urielsalis> xkazuxkazux, what are you having issues with?
#47 [07:36] <xkazuxkazux> I want to transfer data from single to realms, but I can not do it well
#48 [07:38] <xkazuxkazux> Uploading with Realms will become another world
#49 [07:40] <urielsalis> xkazuxkazux, is the world modded or in a older version?
#50 [07:40] <xkazuxkazux> I'd like to upload the world I was playing in single mode to Realms
#51 [07:41] <xkazuxkazux> It is the latest version that is not remodeling
#52 [07:42] <xkazuxkazux> Latest version 1.13.1
#53 [07:45] <xkazuxkazux> Should I downgrade the version and upload it once?
#54 [07:47] * Margiris [webchat@94.100.214.150.untc.net] has joined #minecrafthelp
#55 [07:47] <urielsalis> xkazuxkazux, no
#56 [07:48] <xkazuxkazux> Does that mean you can not?
#57 [07:48] <urielsalis> xkazuxkazux, how are you trying to upload it?
#58 [07:48] <urielsalis> xkazuxkazux, and what error do you get?
#59 [07:50] <xkazuxkazux> There is no error. I am uploading by entering the realms and pushing the button of the upload and selecting it in the name of the single
#60 [07:51] <Margiris> The launcher crashes while trying to update (on iMac). I get a message "Unable to update the Minecraft Native Launcher". Yesterday there was no problem.
#61 [07:52] <xkazuxkazux> I am Japanese and I'm not good at English.
#62 [07:53] <xkazuxkazux> Even uploading is a totally different world
#63 [07:56] * tumbleweed [~bildramer@p2003004D8D1A830094FC1B0A54B3997A.dip0.t-ipconnect.de] has joined #minecrafthelp
#64 [07:56] <Greymagic27> Margiris, Do you have bytefence or avg installed?
#65 [07:58] <xkazuxkazux> NO
#66 [07:58] <Greymagic27> ??> xkazuxkazux irc/multitasking
#67 [07:58] <Absol> xkazuxkazux: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#68 [07:59] * bildramer [~bildramer@p2003004D8D1A830098D34902D18741C5.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#69 [08:00] <xkazuxkazux> What is multitasking?
#70 [08:00] <Greymagic27> xkazuxkazux, It means doing multiple tasks
#71 [08:01] <xkazuxkazux> What should I download?
#72 [08:02] <Greymagic27> xkazuxkazux, Don't download anything
#73 [08:02] <Greymagic27> xkazuxkazux, What happens when you try to upload a world
#74 [08:03] <xkazuxkazux> A totally different world comes out
#75 [08:03] <Greymagic27> xkazuxkazux, When you try to upload a world what does it say?
#76 [08:03] <xkazuxkazux> The world that I made is not appearing
#77 [07:46] <Greymagic27> xkazuxkazux, Is the world modded?
#78 [07:47] <xkazuxkazux> What error does not come out
#79 [07:47] <xkazuxkazux> When entering the uploaded world it is completely different
#80 [07:47] <Greymagic27> xkazuxkazux, Is the world modded, Have you used mods on the world
#81 [07:47] <xkazuxkazux> I did not remodel it.
#82 [07:48] <urielsalis> xkazuxkazux, modifications, minecraft forge, optifine
#83 [07:49] <xkazuxkazux> What is not remodeled is normal
#84 [07:50] <urielsalis> xkazuxkazux, あなたは "Minecraft Forge"をインストールしましたか、またはOptifineのような変更を使用しましたか？
#85 [07:51] <xkazuxkazux> Optifine is not included
#86 [07:52] <Greymagic27> xkazuxkazux, Can I have the world? Upload it to http://www.mediafire.com
#87 [07:53] <xkazuxkazux> Will you make a new world and try new?
#88 [07:54] <Greymagic27> xkazuxkazux, If you give me the world I will be able to help you further
#89 [07:55] * Margiris [webchat@94.100.214.150.untc.net] has quit. (Quit: webchat.esper.net)
#90 [08:04] <xkazuxkazux> It was useless to make a new world
#91 [08:12] * xkazuxkazux [webchat@125x206x104x84.k-int.jp] has quit. (Quit: webchat.esper.net)
#92 [08:22] * Margiris [webchat@94.100.214.150.untc.net] has joined #minecrafthelp
#93 [08:26] <Margiris> Again with the question about the launcher which crashes on update. Yes, I have AVG on my iMac. Should I temporarily disable it?
#94 [08:29] <Andrio> Yes.
#95 [08:29] <Andrio> Or permanently.
#96 [08:29] <Andrio> Margiris, yes.
#97 [08:39] * Margiris [webchat@94.100.214.150.untc.net] has quit. (Quit: webchat.esper.net)
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#101 [09:23] <OgiX> iS this where I say my problems
#102 [09:23] <OgiX> XD
#103 [09:25] <OgiX> My problem is when I enter minecraft it says something about bad graphic drivers
#104 [09:44] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#105 [09:46] <Jackson_Lambert> Hi. My game crashes every time I try to launch it.
#106 [09:46] <Greymagic27> ??> Jackson_Lambert launcher/crash-log
#107 [09:46] <Absol> Jackson_Lambert: We need to see your crash log, which is created after a crash.
#108 [09:46] <Absol> Jackson_Lambert: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#109 [09:49] <Jackson_Lambert> https://paste.ubuntu.com/p/sDPN68mM8D/
#110 [09:50] <Greymagic27> Bare with me a second
#111 [09:52] * Greymagic27 when google chrome refuses to work *sigh*
#111 [09:53] <Greymagic27> Jackson_Lambert, Can you try launching 1.13.1?
#112 [09:53] <Jackson_Lambert> I know the feeling.
#113 [09:53] <Jackson_Lambert> Yeah.
#114 [09:53] <Jackson_Lambert> That crashes too, though.
#115 [09:54] <Greymagic27> Same crash?
#116 [09:55] <Jackson_Lambert> "Process crashed with exit code 1"
#117 [09:55] <Jackson_Lambert> Same thing as yesterday.
#118 [09:56] <Greymagic27> Try: In the Edit Profile menu in the Launcher, check the JVM Arguments box, and change the -Xmx1G argument to -Xmx2G
#119 [09:56] <Jackson_Lambert> I have it set to 8g
#120 [09:57] <Greymagic27> How much RAM does your PC have, damn
#121 [09:57] <Jackson_Lambert> 16 I think.
#122 [09:57] <Greymagic27> Ok, Can you go into your options.txt for minecraft and disable VBos
#123 [09:57] <Jackson_Lambert> With 500g storage.
#124 [09:58] <Jackson_Lambert> Where do I find that?
#125 [09:58] <Greymagic27> In your .minecraft folder
#126 [09:59] <Jackson_Lambert> It doesn't exist.
#127 [09:59] <Greymagic27> Really? Weird
#128 [10:00] <Jackson_Lambert> I redownloaded 1.12.2 and 1.13.1 20min ago.
#129 [10:02] <Greymagic27> Might be a long shot but,
#130 [10:02] <Greymagic27> ??> Jackson_Lambert tools/hjt
#131 [10:02] <Absol> Jackson_Lambert: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#132 [10:02] <Absol> Jackson_Lambert: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#133 [10:03] <Jackson_Lambert> Unfortunately I don't have admin access. My father does. I do, however, have the options.txt files from before I redownloaded.
#134 [09:45] <Greymagic27> Alright, Go in there and disable VBOs
#135 [09:50] <Jackson_Lambert> Same problem.
#136 [09:51] <Greymagic27> Damn, Is your father home so you can run HJT?
#137 [09:51] <Jackson_Lambert> I doubt he'd approve it. He doesn't like Minecraft.
#138 [09:52] <Greymagic27> Oh
#139 [09:53] <Jackson_Lambert> He wouldn't disable it, though. Even if he did, he would've said something.
#140 [09:53] <Jackson_Lambert> I can't wait till I'm 18.
#141 [09:54] <Greymagic27> ??> Jackson_Lambert win/reinst/full
#142 [09:54] <Absol> Jackson_Lambert: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#143 [09:54] <Absol> Jackson_Lambert: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#144 [09:57] <Jackson_Lambert> "directory" meaning "folder"?
#145 [09:58] <Greymagic27> yea, Open the .minecraft folder
#146 [10:01] <Jackson_Lambert> It's requiring Admin access.
#147 [10:02] <Greymagic27> For damn sake
#148 [10:05] <Jackson_Lambert> I'll have to do this later. Once I finish my homework, my father will be a lot more open to helping me fix this. He knows what he's doing too. He worked for Intel for 20 years.
#149 [10:05] <Greymagic27> Alright
#150 [10:06] <Greymagic27> I hope you get it working
#151 [10:06] <Jackson_Lambert> Me too.
#152 [10:06] <Jackson_Lambert> Thanks for all your help.
#153 [10:06] <Greymagic27> Sorry I couldn't get it fixed for you
#154 [10:06] <Jackson_Lambert> Its not your fault.
#155 [10:15] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#156 [10:16] * teddy [webchat@static-242-025.allcom.net] has joined #minecrafthelp
#157 [10:16] <teddy> Launcher won't let me log in even though i can log into mojang
#158 [10:16] <Jackson_Lambert> I reinstalled it without uninstalling it. Now it works.
#159 [10:17] <Greymagic27> teddy, What does it say when you try to login
#160 [10:17] <Greymagic27> Jackson_Lambert, I'm glad
#161 [10:17] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has quit. (Client Quit)
#162 [10:17] <teddy> Login failed. Invalid username or password. (Forgot your password?)
#163 [10:18] <teddy> despite using the same pass and user/email to login to mojang site seconds before
#164 [10:18] <Greymagic27> teddy, Can you still login to the mojang website?
#165 [10:18] <teddy> yes i am still logged in
#166 [10:19] <teddy> have tried resetting password but still doesnt work
#167 [10:20] <Greymagic27> ??> teddy account/send-email
#168 [10:20] <Absol> teddy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#169 [10:20] <Absol> teddy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#170 [10:20] <Greymagic27> ?> teddy account/trans-id
#171 [10:20] <Greymagic27> ??> teddy account/trans-id
#172 [10:20] <Absol> teddy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#173 [10:22] <Greymagic27> Also look at: https://help.mojang.com/customer/en/portal/articles/781529-login-failed
#174 [10:25] <teddy> i will wait a few hours then try again as per the last link, thanks for the help
#175 [10:25] <Greymagic27> Alright
#176 [10:25] <Greymagic27> Your welcome
#177 [10:26] <teddy> meanwhile time to dumpster dive through my 5-7 year old emails to try and find transaction id XD.
#178 [10:26] <Greymagic27> Haha
#179 [10:42] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#180 [10:43] * bildramer [~bildramer@p2003004D8D267A006C30EE7D2E1C22B0.dip0.t-ipconnect.de] has joined #minecrafthelp
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#182 [10:49] * Bick [webchat@m83-177-109-91.cust.tele2.hr] has joined #minecrafthelp
#183 [10:49] <Bick> hello,
#184 [10:49] <Greymagic27> Hi
#185 [10:51] <Bick> hello
#186 [10:51] <Greymagic27> How can I help?
#187 [10:53] <Bick> I have problem with starting the game it crashes and the message is: Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#188 [10:53] <Greymagic27> ??> Bick win/dxdiag
#189 [10:53] <Absol> Bick: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#190 [10:59] <Bick> Niš od tejga.
#191 [10:59] <Greymagic27> Bick, English please
#192 [10:52] * shiny [webchat@99-153-235-39.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#193 [10:53] <shiny> hey are any helpers good with modded help
#194 [10:53] <Greymagic27> We don't support mods here
#195 [10:53] <shiny> do you know where I can get help for them then
#196 [10:54] <Greymagic27> Minecraft fourms and possibly the minecraft discord
#197 [10:54] <shiny> ok thx anyway
#198 [10:54] * shiny [webchat@99-153-235-39.lightspeed.iplsin.sbcglobal.net] has quit. (Client Quit)
#199 [11:21] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#200 [12:00] * jamesbond1337 [webchat@78-69-47-132-no159.tbcn.telia.com] has joined #minecrafthelp
#201 [11:46] <jamesbond1337> Hello! I have a big minecraft server, but it doesn't pop up on "Single Player" when I want to play on it. On the folder ".minecraft" there is still a folder with the data from the server, but when I logged in it didn't appared.
#202 [11:48] <Greymagic27> jamesbond1337, Servers will appear on the multiplayer tab
#203 [11:50] <jamesbond1337> Yeah, but I created the server on my account, and it doesn't appear in singleplayer...
#204 [11:51] <Greymagic27> jamesbond1337, I'm not sure I understand, All servers even if you create them will appear in the multiplayer tab. To connect to a server you have made click direct connect and write in 'localhost'
#205 [11:52] <urielsalis> created the server on your account?
#206 [11:53] <jamesbond1337> All other servers i've created are under "singleplayer".
#207 [11:54] <urielsalis> jamesbond1337, those are your worlds, not servers
#208 [11:54] <jamesbond1337> sorry i ment world
#209 [11:57] <jamesbond1337> Ok, I ask again but right this time: I have a big minecraft world, but it doesn't pop up on "Single Player" when I want to play on it. On the folder ".minecraft" there is still a folder with the data from the world, but when I logged in it didn't appared. What can I do?
#210 [12:00] <Greymagic27> jamesbond1337, Send a picture of your saves folder using imgur.com
#211 [12:47] * e_l1997_ [~quassel@77.240.75.41] has joined #minecrafthelp
#212 [12:46] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#213 [13:03] * Zkaradi [webchat@189-10-37-158.cpece700.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#214 [13:05] <Zkaradi> Hello I need help, my account has been hacked, I'm logged in only by the browser ... they have changed the password and the email. Need help
#215 [13:05] <mattym> ??> Zkaradi account/send-email
#216 [13:05] <Absol> Zkaradi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#217 [13:05] <Absol> Zkaradi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#218 [13:07] <Zkaradi> Thanks, I'll try this.
#219 [13:12] * Themasestitan [webchat@c-82e5d854.024-206-73746f1.bbcust.telenor.se] has joined #minecrafthelp
#220 [13:15] <Themasestitan> Hi! every time i try to log into minecraft, it either shuts down before i enter the came or within 30 seconds of entering my minecraft world, it sais that Java has crashed and that the game has unexpectedly been shut down... How can i fix this?
#221 [13:16] <mattym> ??> Themasestitan launcher/log
#222 [13:16] <Absol> Themasestitan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#223 [13:18] * Zkaradi [webchat@189-10-37-158.cpece700.dsl.brasiltelecom.net.br] has quit. (Quit: webchat.esper.net)
#224 [13:43] * TheMasesTitan [webchat@c-82e5d854.024-206-73746f1.bbcust.telenor.se] has joined #minecrafthelp
#225 [13:45] <TheMasesTitan> Hi! I just wrote a moment ago that my game crashed all the time when trying to log in to the game, the chat disconnected though... Here is my URL after I followed the instructions: https://paste.ubuntu.com/p/hFSfDTZQBQ/
#226 [13:47] * Sparkish [webchat@87-54-181-225-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#227 [13:47] <mattym> TheMasesTitan, Thats all it got to after the crash?
#228 [13:47] <Sparkish> Hello
#229 [13:47] <Greymagic27> Hi
#230 [13:47] <Sparkish> Do we have someone who could help me in here with a JAVA problem?
#231 [13:47] <Greymagic27> Depends what it is
#232 [13:48] <Sparkish> When i try log on a minecraft server it says. Java AES key generator not available
#233 [13:48] <Sparkish> I am on MAC
#234 [13:48] <TheMasesTitan> Yes, i can keep trying and see if i get more results because now i only got into the launcher wich usually takes more tries than it did this time
#235 [13:48] <mattym> ??> TheMasesTitan tools/hjt
#236 [13:48] <Absol> TheMasesTitan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#237 [13:48] <Absol> TheMasesTitan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#238 [13:50] <Sparkish> GreyMagic27?
#239 [13:50] <Greymagic27> *wave* I know nada about macs
#240 [13:50] <Sparkish> But isnt it the same principals?
#241 [13:50] <Greymagic27> Not when you can't run .exe files
#242 [13:50] <Sparkish> :C
#243 [13:51] <Sparkish> But do you know what the issue is?
#244 [13:51] <Greymagic27> Not a clue
#245 [13:51] <Sparkish> Well, can you reffer me to someone who can help me?+
#246 [13:51] <Greymagic27> Sure, Mattym can
#247 [13:51] <Greymagic27> I hope
#248 [13:52] <Sparkish> How to i get in contact with him?
#249 [13:52] <TheMasesTitan> I´m logging into the game atm and am doing another log, will do the same procedure with this log, got one warning now and am waiting for it to finnish
#250 [13:52] <TheMasesTitan> 6 warnings atm
#251 [13:52] <Greymagic27> Sparkish, If they are looking at the chat then they should hop in right about now...
#252 [13:52] <Sparkish> So he is not online?
#253 [13:52] <Greymagic27> mattym, Hop in plz
#254 [13:53] <mattym> Sparkish, I am looking into the issue, please be patient.
#255 [13:53] <Greymagic27> Yay!
#256 [13:53] <Sparkish> Oh sorry
#257 [13:53] <Greymagic27> I'm free to go and not worry about macs
#258 [13:53] <Sparkish> :P
#259 [13:53] <Greymagic27> :P
#260 [13:53] <Sparkish> It is a school pc but i've recently been enjoying playing games again
#261 [13:54] <mattym> ??> Sparkish launcher/log
#262 [13:54] <Absol> Sparkish: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#263 [13:54] <Sparkish> 2 sec then
#264 [13:54] <TheMasesTitan> https://paste.ubuntu.com/p/XJt7Ns8C5y/
#265 [13:55] <Sparkish> Plz dont give up on me but how do i find launcher logs?
#266 [13:55] <TheMasesTitan> Here we go, complete report
#267 [13:55] * idvjrjugfkjgi [webchat@76-5-116-4.crls.centurylink.net] has joined #minecrafthelp
#268 [13:55] <mattym> TheMasesTitan, Can you also get the other one Absol wrote about.
#269 [13:55] <Greymagic27> ??> TheMasesTitan tools/hjt
#270 [13:55] <Absol> TheMasesTitan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [13:55] <Absol> TheMasesTitan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [13:55] <mattym> Sparkish, Read the instructions in the page that was linked.
#273 [13:56] <Sparkish> K
#274 [13:56] <idvjrjugfkjgi> the demo wont download
#275 [13:56] <Greymagic27> idvjrjugfkjgi, What happens when you try to download it?
#276 [13:58] * Sparkish [webchat@87-54-181-225-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#277 [13:58] <idvjrjugfkjgi> it says unable to save download.soft2.ogg
#278 [13:58] <Greymagic27> ??> idvjrjugfkjgi error/download
#279 [13:58] <Absol> idvjrjugfkjgi: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#280 [13:59] <idvjrjugfkjgi> i dont have any of those
#281 [13:59] <Greymagic27> ??> idvjrjugfkjgi tools/hjt
#282 [13:59] <Absol> idvjrjugfkjgi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [13:59] <Absol> idvjrjugfkjgi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [13:59] * Sparkish [webchat@87-54-181-225-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#285 [13:59] <Sparkish> Want it in a screenshot?
#286 [13:59] <Greymagic27> Sparkish, Send it on paste.ubuntu.com
#287 [14:00] <idvjrjugfkjgi> yes
#288 [14:00] <mattym> Sparkish, No
#289 [14:00] <idvjrjugfkjgi> i do need help
#290 [14:00] <mattym> Sparkish, Follow the directions on the page.
#291 [14:00] <urielsalis> idvjrjugfkjgi, follow the instructions Absol gave you
#292 [14:01] <idvjrjugfkjgi> ok thanks
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#295 [14:02] <Sparkish> I've posted it but i keep getting kicked out of the chat
#296 [14:02] <mattym> Sparkish, We need the link to it.
#297 [14:03] <Sparkish> https://paste.ubuntu.com/p/rVNj9jF87g
#298 [14:03] <Sparkish> There you go
#299 [14:03] <mattym> Sparkish, Can you try the same in 1.13.1
#300 [14:03] <Sparkish> YEs
#301 [13:46] <TheMasesTitan> https://paste.ubuntu.com/p/7tYjMnb4W3/
#302 [13:46] <Sparkish> My game chrashed while intializing on 1.13.1
#303 [13:49] <mattym> TheMasesTitan, You said it doesn't always get to the main menu ingame?
#304 [13:49] <mattym> Sparkish,
#305 [13:49] <Sparkish> Yes
#306 [13:50] <mattym> Sparkish, Does the log not show up at all in 1.13.1?
#307 [13:51] <TheMasesTitan> That´s true, sometimes it just loads, then nothing happens until i´ve tried it some times
#308 [13:51] <Sparkish> For a couple of seconds but it says waiting for output. and then it dissapears and the intalizing fail comes
#309 [13:52] <mattym> TheMasesTitan, If you can get to the main menu try the following.
#310 [13:53] <mattym> TheMasesTitan, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#311 [13:53] <mattym> Sparkish, You may need to speak with the Tech Support at the school who provided the laptop to make sure there is nothing blocking it.
#312 [13:54] <Sparkish> No no its my laptop i just use it for school
#313 [13:54] <mattym> Sparkish, What version of macOS/OSX are you on?
#314 [13:55] <Sparkish> Ill find out
#315 [13:55] <TheMasesTitan> it is already off
#316 [13:55] <mattym> ??> TheMasesTitan av/adwcleaner
#317 [13:55] <Absol> TheMasesTitan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#318 [13:55] <Absol> TheMasesTitan: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#319 [13:55] <mattym> TheMasesTitan, Try the above instructions from Absol
#320 [13:57] <Sparkish> Mattym, Its a OS X El Capitan
#321 [13:58] <Sparkish> *an*
#322 [13:58] <mattym> ??> Sparkish mac/reinst
#323 [13:58] <Absol> Sparkish: You may need to reinstall the locally installed files that Minecraft puts into place.
#324 [13:58] <Absol> Sparkish: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#325 [13:59] <Sparkish> Okai
#326 [13:59] <Sparkish> The link too?
#327 [14:00] <mattym> Sparkish, The whole thing after terminal:
#328 [14:01] <Sparkish> I did
#329 [14:02] <mattym> Sparkish, Did you run the command, and did the process finish?
#330 [14:02] <Sparkish> Last 2 lines
#331 [14:02] <Sparkish> is
#332 [14:03] <Sparkish> Already uninstalled, please try starting the game
#333 [14:03] <Sparkish> Deleting backup
#334 [14:03] <Sparkish> So yes?
#335 [14:03] <mattym> Sparkish, Ok, yeah run the game again, see if it works, make sure to re-enable to log output
#336 [14:04] * TheMasesTitan [webchat@c-82e5d854.024-206-73746f1.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#337 [14:04] <Sparkish> It still crashes
#338 [14:05] <Sparkish> It is only 1.13.1 that crashes
#339 [14:09] <mattym> Sparkish, Does the other version work now?
#340 [14:10] <Sparkish> 1.12.2 works it starts but it still has the AES key generator problem
#341 [14:11] <mattym> Sparkish, In the launcher, please go to the Launch Options tab, then click on the latest release option.
#342 [14:11] <mattym> Sparkish, Let me know what it has listed in the Java Executable box.
#343 [14:12] <Sparkish> What box?
#344 [14:12] <mattym> Sparkish, Do you not see a Java Executable option?
#345 [14:13] <Sparkish> No sorry?
#346 [14:13] <tyteen4a03> mattym: advanced options
#347 [14:14] <mattym> tyteen4a03, Yea was getting there.
#348 [14:15] <Sparkish> Ye i see it now
#349 [14:15] <Sparkish> I turned on advanced options
#350 [14:15] <mattym> Sparkish, Ok, copy what it says in the Java Executable box from latest release to the chat. You may need to put it in quotes to type it here.
#351 [14:16] <Sparkish> "/Users/nicklaschristoffersen/Desktop/Forside!/Mapper med mapper i/mappe uden navn/Minecraft.app/Contents/runtime/jre-x64/1.8.0_74/bin/java"
#352 [14:17] <tyteen4a03> ??> Sparkish win/!
#353 [14:17] <Absol> Sparkish: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#354 [14:17] <Absol> Sparkish: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#355 [14:17] <mattym> tyteen4a03, Was that an issue on Macs?
#356 [14:17] <tyteen4a03> mattym: it may be cross platform
#357 [14:17] <tyteen4a03> I just generally jump
#358 [14:18] <Sparkish> Absol, Should i try this. "open ~/unsafe/path/to/Minecraft.jar --workDir /safe/path"
#359 [14:19] <mattym> Sparkish, In your case, just move the game install to something not in that Forside! folder, then reinstall
#360 [14:19] <Sparkish> Okay
#361 [14:20] <Sparkish> I am sorry for being an idiot but Forside! is just a folder for crap, i dont think i have minecraft in there
#362 [14:21] <mattym> Sparkish, The game is trying to pull the Java it uses from there.
#363 [14:21] <Sparkish> It is filled with word documents and stuff
#364 [14:22] <mattym> Sparkish, Do you know if you have an up to date Java installed on the Mac?
#365 [14:23] <Sparkish> I've tried some Sudo commands for uninstalling java and then installing it again
#366 [14:23] <Sparkish> So yes it is version 8 i think
#367 [14:24] <mattym> Sparkish, Ok, lets make sure, download and install the Mac OS .dmg file (the first Mac option) from here https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#368 [14:25] <tyteen4a03> Sparkish: generally, all .app files should live inside /Applications or ~/Applications
#369 [14:25] <mattym> Sparkish, once its installed, have the launch options open again.
#370 [14:26] <Sparkish> Minecraft options right?
#371 [14:26] <Sparkish> I wanna let you know i apreciate your help.
#372 [14:28] <Sparkish> It is installed
#373 [14:29] <mattym> Sparkish, Yes, in the minecraft launcher. Go back to where you see the Java Executeable and change it to this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#374 [14:30] <mattym> Sparkish, Save it, then try to launch 1.13.1 again
#375 [14:30] <Sparkish> Okay i deleted a folder in Forside! and it deleted minecraft so i am reinstalling
#376 [14:31] <Sparkish> So Minecraft was in Forside
#377 [14:38] * Sparkish [webchat@87-54-181-225-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#378 [14:39] <Sparkish> Mattym how do i find my application folder i need to reinstall minecraft and it says i need to drag the dmg into applications
#379 [14:39] <mattym> Sparkish, Finder -> Applications
#380 [14:41] <Sparkish> It says if you are running it of of Dmg then drag it into applications and i did?
#381 [14:42] <mattym> Sparkish, Then run it from within applications
#382 [14:44] * BlueWolf10 [webchat@c-24-118-129-141.hsd1.mn.comcast.net] has joined #minecrafthelp
#383 [14:44] <Sparkish> What is happending i cant even download the game anymore
#384 [14:44] <Sparkish> It says
#385 [14:44] <Sparkish> Unable to start minecraft, if you are running it of a dmg drag it to applications
#386 [14:45] <BlueWolf10> hello, so i dont really know how to switch my minecraft version to 1.12.2 but i wamt to to log on to a server, please help?
#387 [14:45] <mattym> Sparkish, Have you clicked on the dmg that you put in Applications, not an old shortcut or icon?
#388 [14:45] <mattym> ??> BlueWolf10 launcher/change-version
#389 [14:45] <Absol> BlueWolf10: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#390 [14:46] <Sparkish> I download an dmg from the site and i click it and it makes a Minecraft grey printer looking thing
#391 [14:46] <Sparkish> I click that and it has minecraft logo with arrow pointing to applications
#392 [14:46] <Sparkish> I click the logo it takes some time and the meesage comes
#393 [14:47] <mattym> Sparkish, Move the download to Applications, then run it from there.
#394 [14:47] <Sparkish> Same message
#395 [14:51] <BlueWolf10> Absol when i try to load the version it says this: Unable to save download. bs_ba lang and ive tried it twice
#396 [14:51] <mattym> Sparkish, It would appear, based on where it was previously installed, that you have done something to the computer that changed where it looks for the applications folder.
#397 [14:51] <mattym> ??> BlueWolf10 error/download
#398 [14:51] <Absol> BlueWolf10: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#399 [14:52] <Sparkish> Oh is there a solution?
#400 [14:53] <mattym> Sparkish, I have no idea how that would even be done. So I am not sure.
#401 [14:53] <Sparkish> Would it be a good idea to factory reset this garbage computer?
#402 [14:53] * BlueWolf10 [webchat@c-24-118-129-141.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#403 [14:53] <Sparkish> It is littered with problems
#404 [14:54] <mattym> Sparkish, Probably
#405 [14:54] <Sparkish> Well :C
#406 [14:54] <Sparkish> Do you know how long a reset takes i need it for school tomorrow?
#407 [14:54] <tyteen4a03> Sparkish: probably best leave it for a weekend
#408 [14:55] <Sparkish> Okay
#409 [14:55] <Sparkish> So it takes days?
#410 [14:55] <mattym> Sparkish, No, but getting everything you need back may
#411 [14:56] <Sparkish> True
#412 [14:53] * jake [webchat@d192-24-64-139.try.wideopenwest.com] has joined #minecrafthelp
#413 [14:54] * jake is now known as Guest37789
#414 [14:55] <Guest37789> hi Im trying to migrate to a Mojang account and I don't remember the email I signed up with in the first place. And when I click forgot email it just brings me to a bunch of useless articles. Any advice?
#415 [14:56] <mattym> ??> Guest37789 account/send-email
#416 [14:56] <Absol> Guest37789: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [14:56] <Absol> Guest37789: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#418 [14:57] <Guest37789> whats a transaction id?
#419 [14:58] <mattym> Guest37789, See the info listed on the site.
#420 [14:58] <Guest37789> ok thank you
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#422 [15:16] <DankMemez_> hello
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#434 [17:40] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has joined #minecrafthelp
#435 [17:41] <MrTumnus907> I'm trying to input my username but it keeps telling me "you need to enter a profile name" even though the name is clearly entered and it's not telling me that someone else has it
#436 [17:41] <mattym> MrTumnus907, On what?
#437 [17:41] <MrTumnus907> On a Mac just got the physical card for a Java version
#438 [17:42] <mattym> MrTumnus907, Where are you trying to enter the name?
#439 [17:43] <MrTumnus907> I'm on the page to redeem my code. The code is typed in. Below that it says enter "Minecraft Profile" and then there's an open box with "Name" under it. Basically just past account creation.
#440 [17:45] <mattym> MrTumnus907, Could you remove the code you entered, and then screenshot the page you are talking about. Unfortunately we have no way to get to that page without actually making an account.
#441 [17:47] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has joined #minecrafthelp
#442 [17:47] <MrTumnus907> Got kicked from earlier session. "mattym" how do I upload the screenshot to this for you to view?
#443 [17:48] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has quit. (Client Quit)
#444 [17:49] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has joined #minecrafthelp
#445 [17:49] <mattym> MrTumnus907, Use imgur or another similar service. Please remember to make sure the code itself is not shown, also blocks out any email if its shown there.
#446 [17:51] <MrTumnus907> https://i.pinimg.com/564x/cf/4a/75/cf4a75cf3799588dd479597db9340f43.jpg
#447 [17:51] <mattym> MrTumnus907, And on that page you are already logged into the Mojang account correct?
#448 [17:52] <MrTumnus907> Yes I am. This is just past where I verified my email address.
#449 [17:52] <mattym> MrTumnus907, And if you re-enter the code, and hit redeem, what does it say?
#450 [17:53] <MrTumnus907> Exact same thing
#451 [17:53] <MrTumnus907> "You need to enter a profile name"
#452 [17:53] <MrTumnus907> Again, even when the profile name is clearly input and it's not telling me someone else already has it.
#453 [17:53] <mattym> MrTumnus907, Are you using any type of Add blocker in the browser?
#454 [17:54] <MrTumnus907> Yeah i am. I'll try switching that off right now
#455 [17:55] <MrTumnus907> Same error message still after turning off AdBlocker for the site
#456 [17:55] <mattym> MrTumnus907, Can you attempt it on another web browser?
#457 [17:56] <MrTumnus907> Gives me the same message in Chrome as it does in Safari. Just tried
#458 [17:57] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has joined #minecrafthelp
#459 [17:59] <mattym> MrTumnus907, Give me a moment.
#460 [17:59] <Jackson_Lambert> I got my Minecraft working again, but now I'm having issues connecting to servers.
#461 [18:02] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#462 [17:46] * MrTumnus907 [webchat@c-73-35-151-142.hsd1.wa.comcast.net] has joined #minecrafthelp
#463 [17:46] <mattym> Jackson_Lambert, Explain the issue.
#464 [17:47] <mattym> MrTumnus907, When you try to redeem it, are you manually typing the name, or pasting it in?
#465 [17:47] <Jackson_Lambert> I'm trying to connect to play.thesquadmc.net and its saying it can't resolve the hostname.
#466 [17:48] <MrTumnus907> I'm manually typing the name. I picked up a physical card with a scratch off code so there's no way to paste it in. I've tried it with and without spaces, I've tried different usernames as well.
#467 [17:50] <mattym> Jackson_Lambert, Are you sure you entered the IP correctly in the server setting?
#468 [17:51] <Jackson_Lambert> Yeah.
#469 [17:52] <Jackson_Lambert> play.thesquadmc.net
#470 [17:52] <mattym> MrTumnus907, When hitting redeem, is it giving you the warning on both, or just the name?
#471 [17:52] <Jackson_Lambert> I just copied and pasted what is currently in the server address bar.
#472 [17:53] <MrTumnus907> just the name
#473 [17:53] <mattym> ??> MrTumnus907 account/send-email
#474 [17:53] <Absol> MrTumnus907: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#475 [17:53] <Absol> MrTumnus907: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#476 [17:54] <MrTumnus907> alright thanks for the help.
#477 [17:55] <mattym> Jackson_Lambert, Are other servers working?
#478 [17:56] <Jackson_Lambert> I also tried mc.hypixel.net Its still not connecting.
#479 [17:57] <mattym> Jackson_Lambert, Same error?
#480 [17:59] <Jackson_Lambert> Sometimes they say "can't resolve hostname" sometimes they say "can't connect to server"
#481 [17:59] <mattym> ??> Jackson_Lambert tools/hjt
#482 [17:59] <Absol> Jackson_Lambert: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#483 [17:59] <Absol> Jackson_Lambert: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#484 [18:03] <Jackson_Lambert> https://paste.ubuntu.com/p/r9GctdBqDX/
#485 [18:04] * iFroxy13_ [webchat@177.11.244.41] has joined #minecrafthelp
#486 [18:04] <mattym> ??> Jackson_Lambert av/mcafee/uninstall
#487 [18:04] <Absol> Jackson_Lambert: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#488 [18:04] <iFroxy13_> My nick don't swithc
#489 [18:04] <iFroxy13_> switch*
#490 [18:05] <mattym> iFroxy13_, What do you mean?
#491 [18:05] <Jackson_Lambert> I don't have admin access.
#492 [18:05] <iFroxy13_> Checking profile name and password…
#493 [18:05] <iFroxy13_> don't change
#494 [18:05] <iFroxy13_> loading and loading forever
#495 [18:06] <mattym> Jackson_Lambert, What happens if you try to join the following server: mctest.ae97.net
#496 [18:06] * RysterB [webchat@adsl-72-146-12-2.shv.bellsouth.net] has joined #minecrafthelp
#497 [18:07] <RysterB> I cant get Minecraft launcher to update
#498 [18:07] <mattym> RysterB, What happens when you try?
#499 [18:07] <iFroxy13_> Dude
#500 [18:07] <iFroxy13_> i'm try
#501 [18:08] <iFroxy13_> from the 12 o'clock
#502 [18:08] <RysterB> it says downloading native launcher and when the progress bar gets t 100 % the progress bar starts over
#503 [18:09] <Jackson_Lambert> Same problem as before.
#504 [18:09] <mattym> Jackson_Lambert, Yeah, McAfee is most likely the problem.
#505 [18:09] <RysterB> it is not installed
#506 [18:10] <Jackson_Lambert> It wasn't a problem before.
#507 [18:10] <mattym> RysterB, It downloads several things, are you sure its stuck on the same thing?
#508 [18:10] <RysterB> yes
#509 [18:10] * iFroxy13_ [webchat@177.11.244.41] has quit. (Client Quit)
#510 [18:11] <mattym> RysterB, Is there space on the computer?
#511 [18:12] <RysterB> I have 18 GB free on my ssd
#512 [18:12] <mattym> ??> RysterB tools/hjt
#513 [18:12] <Absol> RysterB: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#514 [18:12] <Absol> RysterB: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#515 [18:13] * Jackson_Lambert [webchat@50-39-96-80.bvtn.or.frontiernet.net] has quit. (Quit: webchat.esper.net)
#516 [18:13] <RysterB> ok
#517 [18:15] <RysterB> i pasted it
#518 [18:15] <mattym> RysterB, We need the link
#519 [18:15] <RysterB> https://paste.ubuntu.com/p/QwVDtWT68S/
#520 [18:16] <RysterB> clink the linkl
#521 [18:17] <mattym> RysterB, Not sure if it will have anything to do with your current issue, but its worth a try to check. Please uninstall DuetDisplay
#522 [18:17] <RysterB> ok
#523 [18:18] <RysterB> it says it cannto find the file
#524 [18:18] <RysterB> cannot
#525 [18:19] <mattym> RysterB, Ok, its possibly you already removed it.
#526 [18:19] <mattym> ??> RysterB av/adwcleaner
#527 [18:19] <Absol> RysterB: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#528 [18:19] <Absol> RysterB: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#529 [18:20] <RysterB> downloading now
#530 [18:21] * RysterB [webchat@adsl-72-146-12-2.shv.bellsouth.net] has quit. (Quit: webchat.esper.net)
#531 [18:26] * RysterB [webchat@adsl-72-146-12-2.shv.bellsouth.net] has joined #minecrafthelp
#532 [18:26] <RysterB> OK I cleaned my system.
#533 [18:27] <mattym> RysterB, Try the install/launcher update again
#534 [18:27] <RysterB> ok
#535 [18:29] <RysterB> still doing it
#536 [18:29] * RysterB [webchat@adsl-72-146-12-2.shv.bellsouth.net] has quit. (Client Quit)
#537 [18:31] * FihDoJonshon [webchat@168.228.169.1.ivrnet.com.br] has joined #minecrafthelp
#538 [18:32] * RysterB [webchat@adsl-72-146-12-2.shv.bellsouth.net] has joined #minecrafthelp
#539 [18:32] <RysterB> it is still doing it
#540 [18:32] <FihDoJonshon> Poderia ajudar ?
#541 [18:32] <RysterB> do you think windows firewall has something to do wit it
#542 [18:33] <FihDoJonshon> help me
#543 [18:33] <mattym> RysterB, No
#544 [18:33] <mattym> RysterB, Can you try it all with a fresh download from minecraft.net
#545 [18:34] <RysterB> this windows just popped up and it says unable to update Minecraft native launcher
#546 [18:34] <FihDoJonshon> as below
#547 [18:35] <RysterB> I did it is not working
#548 [18:35] <FihDoJonshon> como abaixo ?
#549 [18:36] <FihDoJonshon> help me
#550 [18:36] <mattym> FihDoJonshon, Explain what you need help with.
#551 [18:36] <RysterB> do you have anyway of me sending you a jpeg I took a crennshot
#552 [18:36] <mattym> RysterB, Dont need it.
#553 [18:36] <RysterB> ok
#554 [18:38] <FihDoJonshon> my mistake minecraft as I open
#555 [18:38] <mattym> RysterB, Are you on a home internet connection?
#556 [18:38] <RysterB> yes
#557 [18:39] <FihDoJonshon> yes
#558 [18:40] <FihDoJonshon> como resolvo isso http://prntscr.com/kzlfep ?
#559 [18:40] <RysterB> fih I can read English only
#560 [18:41] <mattym> ??> FihDoJonshon lang/pt
#561 [18:41] * FihDoJonshon [webchat@168.228.169.1.ivrnet.com.br] has quit. (Quit: webchat.esper.net)
#562 [18:41] <Absol> FihDoJonshon: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#563 [18:41] <mattym> RysterB, And the computer is not a work or school computer?
#564 [18:41] <RysterB> no in fact I built it myself
#565 [18:44] <mattym> RysterB, Are you running it in a virtual machine?
#566 [18:44] * Sabandra [webchat@75-139-176-27.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#567 [18:45] <RysterB> NO
#568 [18:45] * Sabandra [webchat@75-139-176-27.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
#569 [18:45] * FihDoJonson [webchat@168.228.169.1.ivrnet.com.br] has joined #minecrafthelp
#570 [18:46] <FihDoJonson> Does anyone know how to handle this problem? http://prntscr.com/kzlg8p
#571 [18:46] <mattym> ??> FihDoJonson lang/pt
#572 [18:46] <Absol> FihDoJonson: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#573 [18:46] <RysterB> I dont
#574 [18:46] <mattym> FihDoJonson, And write the problem.
#575 [18:47] <FihDoJonson> lang/pt
#576 [18:47] <RysterB> lang pt
#577 [18:47] <RysterB> what does that mean
#578 [18:48] <FihDoJonson> How can I join the chat en
#579 [18:48] <mattym> FihDoJonson, Write the problem, in english
#580 [18:49] * liam2 [webchat@c-66-229-224-162.hsd1.fl.comcast.net] has joined #minecrafthelp
#581 [18:49] <FihDoJonson> how do i open my minecraft he talks `` `game stopped working``
#582 [18:50] * liam2 [webchat@c-66-229-224-162.hsd1.fl.comcast.net] has quit. (Client Quit)
#583 [18:50] <mattym> ??> FihDoJonson launcher/log
#584 [18:50] * lilBrocc [webchat@c-66-229-224-162.hsd1.fl.comcast.net] has joined #minecrafthelp
#585 [18:50] <Absol> FihDoJonson: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#586 [18:50] <lilBrocc> yo
#587 [18:51] <lilBrocc> do people help here with issues or am i in the wrong place
#588 [18:51] <mattym> lilBrocc, Explain the problem, and we will see what can be done.
#589 [18:51] <lilBrocc> well
#590 [18:51] <lilBrocc> im trying to play minecraft again but
#591 [18:51] <lilBrocc> the email i used to purchase the acc back in 2012 was deleted because it got hacked
#592 [18:51] <lilBrocc> and i have no way to log in
#593 [18:52] <lilBrocc> is there anything i can do
#594 [18:52] <mattym> ??> lilBrocc account/send-email
#595 [18:52] <Absol> lilBrocc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#596 [18:52] <Absol> lilBrocc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#597 [18:52] <lilBrocc> but i need the transaction id right
#598 [18:52] <mattym> lilBrocc, YEs
#599 [18:52] <lilBrocc> and i only get that if i email the company that has it
#600 [18:52] <lilBrocc> but i need to use the email i purchased the game with
#601 [18:53] <lilBrocc> but its deleted
#602 [18:53] <lilBrocc> so am i screwed is what im basically saying
#603 [18:53] <webrosc> you could always contact the email provider see if they can restor it
#604 [18:53] <mattym> lilBrocc, I assume you have checked the support page on them already? (the ID's that is)
#605 [18:54] * SineNomine [webchat@69-222-119-220.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#606 [18:54] <lilBrocc> yeah
#607 [18:54] <lilBrocc> like which companies to email
#608 [18:54] <mattym> lilBrocc, Are you sure you looked at the correct one for the time period you purchased it?
#609 [18:54] <lilBrocc> yes
#610 [18:55] <lilBrocc> 2011-2013 skrill
#611 [18:55] <lilBrocc> but u need the email u purchased the acc with
#612 [18:55] <lilBrocc> yet mines deleted
#613 [18:55] <lilBrocc> and idk if they can restore it but id prefer if it stay shut down because it was breached
#614 [18:55] <mattym> lilBrocc, You could try to contact Mojang without it, but without the email, you probably wont be able to get help.
#615 [18:55] <mattym> lilBrocc, While waiting for their reply, its would still be a good idea to try and get the email restored by the provider.
#616 [18:56] * FihDoJonson [webchat@168.228.169.1.ivrnet.com.br] has quit. (Quit: webchat.esper.net)
#617 [18:56] <lilBrocc> alright ty
#618 [18:56] * lilBrocc [webchat@c-66-229-224-162.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#619 [18:57] * hph^ [~hph@ip72-195-187-57.mc.at.cox.net] has joined #minecrafthelp
#620 [19:03] <SineNomine> Hello, I have not played Minecraft in a long time, but before I quite playing I changed my email address name (not my email, but my emails name. Interestingly, my email has two addresses, only the original of which works for most things, however I had to use the second one in order to log in to Minecraft). Now, when I try to sign in to Mojang I use
#621 [19:03] <SineNomine> d the second emails name and it pulls up the security questions, which I cannot remember, but when I request to reset the security questions it says that an email has been sent, but it does not show up in my inbox. I have no other notion as to how to fix this. Thank you or any help anyone can offer!
#622 [18:47] <mattym> SineNomine, What do you mean exactly by changed the emails name?
#623 [18:50] <SineNomine> +mattym I attempted to change my email addresses name since I'd made it when I was young, so it was still the same email, but had second "title" but I still have to sign in with the original email and when I send messages from that email the original is what people see. (So changing the name did nothing, but Minecraft recognized the change for some
#624 [18:50] <SineNomine> reason)
#625 [18:52] <mattym> SineNomine, There is no such thing as changing an emails 'name'.
#626 [18:53] <mattym> SineNomine, You may have set up another email, with forwarding between the two. But what you are explaining is simply not something that happens.
#627 [18:54] <mattym> SineNomine, In which case, you would need to check for the password/security reset email on the one that the account uses.
#628 [18:55] <SineNomine> Forgive me if I use incorrect terminology- What I did was go to settings in email, click on "Accounts and Import" and beneath "send mail as" is the second email I am referring to
#629 [18:57] <mattym> SineNomine, Right, so if you registered with the 'second' email, you need to check that actual inbox if it is not shared back to your primary.
#630 [19:01] <SineNomine> I'm sorry, I don't understand. There isn't a second email, only a "name change" to my understanding, but I realize that is not possible
#631 [19:02] <SineNomine> I tried signing in with the second email and testing to see if that was an account I'd created, and it existed under someone else, but nothing I'd ever done.
#632 [19:03] <mattym> SineNomine, Do you know your ingame name?
#633 [19:03] <SineNomine> Yes
#634 [19:03] <mattym> SineNomine, What is it?
#635 [19:04] <SineNomine> SilverWho
#636 [19:06] <mattym> ??> SineNomine account/send-email
#637 [19:06] <Absol> SineNomine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#638 [19:06] <Absol> SineNomine: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#639 [19:09] <SineNomine> Awesome, thank y'alls for your help
#640 [19:23] * FihDoJonhson [webchat@168.228.169.1.ivrnet.com.br] has joined #minecrafthelp
#641 [19:26] <FihDoJonhson> Does anyone know how to solve this problem? http://prntscr.com/kzlrn1
#642 [19:26] <webrosc> FihDoJonhson, you were asked for the crash log
#643 [19:27] <webrosc> a text version, not an image
#644 [19:31] * SineNomine [webchat@69-222-119-220.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#645 [19:31] <FihDoJonhson> There is no way to send the messange
#646 [19:32] <webrosc> ??> FihDoJonhson launcher/log
#647 [19:32] <Absol> FihDoJonhson: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#648 [19:32] <webrosc> follow the WHOLE guide
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#652 [21:14] * hph^ [~hph@ip72-195-187-57.mc.at.cox.net] has joined #minecrafthelp
#653 [21:33] * AltF4 [webchat@cpe-173-174-86-117.austin.res.rr.com] has joined #minecrafthelp
#654 [21:37] <AltF4> I'm getting the following error: "GLFW error 65542: WGL: The driver does not appear to support OpenGL" when trying to run Minecraft: Java Edition on my Windows 10 PC. I've updated my video drivers and restarted and it's worked a few days ago. I tried the same process but it's not working now. I welcome any suggestions.
#655 [21:38] <webrosc> ??> webrosc win/dxdiag
#656 [21:38] <Absol> webrosc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#657 [21:38] <webrosc> ??> AltF4 win/dxdiag
#658 [21:38] <Absol> AltF4: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#659 [21:39] * webrosc misclicked first time
#659 [21:41] <AltF4> Thanks I'll do that now
#660 [21:41] <AltF4> https://paste.ubuntu.com/p/qtRpVQvDpn/
#661 [21:43] <AltF4> oops, was I supposed to submit a report instead?
#662 [21:44] <mattym> AltF4, No, just hand on a moment.
#663 [21:45] <mattym> AltF4, Download and Install the file from this page https://www.geforce.com/drivers/results/138338
#664 [21:48] <AltF4> I have 411.63 the link is for 411.70, I'll try it but they can't be that different can they? I got 411.63 5 days ago
#665 [21:49] <AltF4> and it worked after uninstall and reinstall
#666 [21:49] <mattym> AltF4, Not sure, but its a newer version, and the game is indicating a driver issue.
#667 [21:52] <AltF4> Alright installer is running, is it recommended I restart and try opening Minecraft or just try opening Minecraft without a restart?
#668 [21:53] <mattym> AltF4, On Win 10, you should be fine without the restart.
#669 [21:58] <AltF4> Didn't work: https://paste.ubuntu.com/p/pVBrKYtRrB/
#670 [22:00] <mattym> AltF4, Any displays connected via non standard cables?
#671 [22:01] <AltF4> HDMI to TV
#672 [22:02] <mattym> ??> AltF4 tools/hjt
#673 [22:02] <Absol> AltF4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#674 [22:02] <Absol> AltF4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#675 [22:09] <AltF4> Sorry for leaving this out but I'm using remote desktop and it doesn't work but when I use the PC directly it does. Seems like it's a RDP issue...
#676 [22:11] <webrosc> yeah remote controlling changes screen res and things, so use the pc direct
#677 [22:11] <webrosc> remote control isn't designed for gaming over, just remote access to change things and fix things
#678 [22:14] <AltF4> That's unfortunate for me, but makes sense. I appreciate the help though. Thanks mattym and webrosc
#679 [22:14] <AltF4> That's unfortunate for me, but makes sense. I appreciate the help though. Thanks mattym and webrosc
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#682 [22:35] * Rissy [webchat@fttb-82-43.bvunet.net] has joined #minecrafthelp
#683 [22:36] <Rissy> Okay so my computer has minecraft on it since I have win 10....I just bought the game and entered the code to get the game and when I sign back on it keeps saying that I haven't done anything. Also, it keep logging me into xbox live on my computer IDK what to do
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#685 [23:37] * RigMorTortoise [webchat@c-73-233-224-61.hsd1.pa.comcast.net] has joined #minecrafthelp
#686 [23:38] <RigMorTortoise> Hello, i have a "not responding" issue every time i log into Minecraft, saying that Java Platform SE Binary isnt working
#687 [23:54] <mattym> RigMorTortoise, Still there?
#688 [23:58] * angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#689 [23:59] <angelina4> hi so awile ago I installed to many mods and everytime I pull up my launcher it crashes I unistalled all the mods and it it still won't work
#690 [23:46] <mattym> angelina4, What do you see?
#691 [23:47] <angelina4> It went to files and it said Minecraft and I click it and all I see is downloads
#692 [23:47] <angelina4> do I delete those?
#693 [23:47] <mattym> angelina4, Do the instructions again.
#694 [23:48] <angelina4> okay
#695 [23:49] <angelina4> still just says Minecraft
#696 [23:52] <mattym> angelina4, If you open that Minecraft folder, what is in it?
#697 [23:52] <angelina4> its still not working is their another way?
#698 [23:52] <angelina4> Just all the stuff I have downloaded
#699 [23:53] <angelina4> their is no Minecraft directory
#700 [23:54] <mattym> angelina4, Are you sure you entered the info correctly.
#701 [23:54] <angelina4> yep
#702 [23:56] <angelina4> i went to Minecraft and deleted all the stuff is that it?
#703 [23:57] <mattym> angelina4, Can you screenshot the folder you are currently looking at it and share it here via imgur or a similar service
#704 [23:57] <angelina4> yeah...how do i screen shot and send it here
#705 [23:59] <mattym> angelina4, If you press the Ctrl button and Print Screen button together, you can post it on imgur.com and then share the link here.
#706 [23:59] <angelina4> okie