#1 [00:00] <mattym> ??> angelina4 win/reinst
#2 [00:00] <Absol> angelina4: You may need to reinstall the locally installed files that Minecraft puts into place.
#3 [00:00] <Absol> angelina4: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#4 [00:00] <angelina4> I don't know how to go too Windows R key
#5 [00:01] <mattym> angelina4, Hold the Windows key and press the R key
#6 [00:01] <angelina4> wheres the windows key?
#7 [00:02] <webrosc> inbetween alt and ctrl to left of space
#8 [00:02] <webrosc> the one with a windows symbol
#9 [00:02] <angelina4> I did it and typed it now what do id do
#10 [00:02] <mattym> angelina4, Rest of the instructions
#11 [00:02] <webrosc> follow the instructions absol said
#12 [00:03] <angelina4> their is no Minecraft directory
#13 [00:03] <angelina4> where is the print screen button
#14 [00:04] <webrosc> above ins to the right of the delete
#15 [00:04] <mattym> angelina4, Usually to the right of the F12 button at the top of the keyboard
#16 [00:04] <angelina4> i found it and nows it not working :(
#17 [00:04] <mattym> depends on the keybaord really
#18 [00:07] <angelina4> its not working at all im just going to make a new account and download a new forge
#19 [00:07] <angelina4> thank you so much tho :)
#20 [00:08] <mattym> Yeah ok... hope that works out
#21 [00:08] <webrosc> i have a feeling they never ran the game to begin with
#22 [00:14] * Lini [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#23 [00:16] <Lini> hey so im a little bored with my Minecraft and want to get mods but in order to do that I need a forge and whenever I download one it doesn't show up in launcher can anyone help?
#24 [00:16] <webrosc> follow the instructions you were told before
#25 [00:16] <mattym> Lini, We also dont help with mods.
#26 [00:17] <Lini> do u help with launchers
#27 [00:17] <mattym> Lini, Only the official one.
#28 [00:17] <webrosc> the official one, unmodded
#29 [00:18] <Lini> forges?
#30 [00:18] <webrosc> forge don't have a client, its a mod api
#31 [00:19] <webrosc> and as said, we only suppy the offical version not mods
#32 [00:19] <webrosc> support*
#33 [00:20] <Lini> hmmmm okay thats weird because I've been here before and they helped me with my mods soo
#34 [00:20] <webrosc> i doubt that
#35 [00:20] <Lini> r u guys like the official because you don't have the @ before your name
#36 [00:21] <Lini> no @absol helped me
#37 [00:21] <webrosc> absol is a bot
#38 [00:21] <Lini> oh well he still helped me
#39 [00:21] <webrosc> this is a community run channel
#40 [00:22] <webrosc> no, mattym helped you a few minutes ago, but you left saying you would help yourself
#41 [00:22] <Lini> so r u like a person on here or like someone who actually works here
#42 [00:24] <webrosc> i have been a helper here for a long time, i just don't have any permissions in this irc
#43 [00:24] <mattym> Lini, No one 'works' here. Its a volunteer run channel. We do not help with mods. If you want to fix your earlier issue, do the instructions you were given.
#44 [00:25] <Lini> earlier issue? I just got on here
#45 [00:25] <webrosc> really? * Lini (Formerly angelina4) has joined
#46 [00:26] <Lini> ummmm are u like in my computer or something
#47 [00:26] <Lini> because how would u know
#48 [00:26] <mattym> Lini, Because the chat client told us.
#49 [00:26] <Lini> so their in my computer
#50 [00:27] <Lini> they also know that I have a windows
#51 [00:27] <webrosc> no, the program you are using to connect to this told us
#52 [00:27] <mattym> its kinda how the internet works
#53 [00:28] <Lini> oh okay well the intructions you gave me earlier didn't work sooo
#54 [00:28] <webrosc> and the majority of people use windows, so not hard to assume you were using it earlier
#55 [00:28] <mattym> Lini, Because you didnt seem to follow them correctly.
#56 [00:29] <Lini> last time I was here I was working with a bot and they helped me more than you guys
#57 [00:29] <webrosc> we control the bot
#58 [00:29] <Lini> oh then be a bot and helped me
#59 [00:30] <Lini> r u guys even real?
#60 [00:30] <mattym> Lini, We also have extensive logs. So we know you were not given mod help from a bot.
#61 [00:31] <webrosc> are we real, thats a bit too philosophical a question for this hour
#62 [00:32] <Lini> well techinacally the mods made my Minecraft crash and not work but on this account I had no mods but it still didn't work so basically the mods caused it to not worked and u guys fixed it
#63 [00:32] <mattym> ??> Lini win/reinst
#64 [00:32] <Absol> Lini: You may need to reinstall the locally installed files that Minecraft puts into place.
#65 [00:32] <Absol> Lini: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#66 [00:33] <Lini> that wasn't a question ABsol thats wha happened like in January
#67 [00:33] <Lini> are u guys real tho
#68 [00:34] <webrosc> beep
#69 [00:34] <Lini> whyu do u keep switching to the bot when u could just tell me yourself
#70 [00:35] <Andrio> The bot's better at speaking than I am.
#71 [00:35] <mattym> Lini, Because I am not writing all of that each time its needed.
#72 [00:35] <webrosc> because its easier to type a command than the whole instruction
#73 [00:36] <Lini> you can just type the command at your normal account also Andrio your a bot to so stop talking
#74 [00:36] <Andrio> Gonk.
#75 [00:37] <webrosc> you broke him
#76 [00:37] * webrosc reboots Andrio
#76 [00:37] <Lini> ha....no i didnt
#77 [00:37] * Andrio returns.
#77 [00:38] <Lini> how can I? Who didn't do anuthing just say a few words and your bot broke
#78 [00:38] <Andrio> I've had bots crash just because I had op status in a channel, though..
#79 [00:38] <Lini> you guys have cheap bots
#80 [00:38] <Andrio> Just not any of these ones
#81 [00:39] <Andrio> thankfully
#82 [00:39] <webrosc> bots can't know they are bots, it breaks their AI subroutines
#83 [00:39] <Lini> well thats you fault you said it was mine
#84 [00:39] <Lini> why do they get their feelings hurt?
#85 [00:40] <Lini> because their not real?
#86 [00:40] <webrosc> tell that to skynet
#87 [00:40] <Lini> GUYS WHAT ABSOL AND ANDRIO YOU A BOT
#88 [00:41] <Lini> did I break it again?
#89 [00:41] <Lini> ops
#90 [00:41] <mattym> Lini, Either do the instructions you were given or seek help elsewhere.
#91 [00:41] <webrosc> ok, lets save time, do you need unmodded help?
#92 [00:41] <Andrio> That explains a lot.
#93 [00:41] <Lini> ikr Andrio thats why you dont have a human body
#94 [00:42] <Lini> i did the instructions!!! They dont work
#95 [00:42] <webrosc> but you didn't follow them
#96 [00:42] <mattym> Lini, Then what happens with the game.
#97 [00:42] <Lini> well mattym it still crashes
#98 [00:42] <mattym> ??> Lini launcher/log
#99 [00:42] <Absol> Lini: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#100 [00:43] <Lini> its late where i am I'll do it in the morning see ya tomorrow my dudes
#101 [00:44] <Lini> or girls
#102 [00:44] <Lini> are any of u girls
#103 [00:44] <Lini> idk
#104 [00:44] <Lini> byeeeeeeeee
#105 [00:44] <webrosc> your meant to logout or close the chat now
#106 [00:45] <Andrio> I have been playing NetHack a lot lately.
#107 [00:45] <Andrio> There are times one polymorphs oneself into various things
#108 [00:45] <webrosc> sounds appropriate
#109 [00:46] <Andrio> mm
#110 [00:46] <Andrio> There's even a Minecraft map based on Splatoon where you turn into a squid.
#111 [00:46] <webrosc> i've never played it, but i know of it
#112 [00:47] <Andrio> mm
#113 [00:53] * Webchat_23973 [webchat@pub-240.71.227.213.multiplay.pl] has joined #minecrafthelp
#114 [00:54] * Webchat_23973 [webchat@pub-240.71.227.213.multiplay.pl] has quit. (Client Quit)
#115 [02:01] * NudikPrudik [webchat@nat-52.starnet.cz] has joined #minecrafthelp
#116 [02:02] <NudikPrudik> Hello guys, i need help. I cant log to my account it says "Login failed. Invalid username or password."
#117 [02:03] <NudikPrudik> but I wrote it all right, the problem has been a problem since yesterday
#118 [02:16] <Greymagic27> NudikPrudik, Take a look at: https://help.mojang.com/customer/en/portal/articles/781529-login-failed
#119 [02:17] <NudikPrudik> doesn't help
#120 [02:29] * RigMorTortoise [webchat@c-73-233-224-61.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#121 [03:49] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#122 [05:36] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#123 [05:37] * Webchat_26700 [webchat@76.197.78.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#124 [05:39] * Webchat_26700 [webchat@76.197.78.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
#125 [05:42] * XxJosephxX7 [webchat@58.178.196.36] has joined #minecrafthelp
#126 [05:42] <XxJosephxX7> hello
#127 [05:42] <XxJosephxX7> can someone help me
#128 [05:44] <XxJosephxX7> my minecraft gets this code 805306369 i did what it said on the forms but it didnt work
#129 [06:03] * ZarailYT [webchat@g40.dkm.cz] has joined #minecrafthelp
#130 [06:09] <ZarailYT> hi, I need help with minecraft versions I start versions 1.10 and higher than I go to singleplayer or multiplayer start server or world and its write me Program Java(TM) Platform SE binary has stopped work please help.Thanks ZarailYT
#131 [06:09] <Greymagic27> ??> ZarailYT tools/hjt
#132 [06:09] <Absol> ZarailYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#133 [06:09] <Absol> ZarailYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#134 [06:12] <ZarailYT> its work on windows 7? 64-bit?
#135 [06:12] <Greymagic27> It should work on all operating systems, yes
#136 [06:12] <ZarailYT> ok thanks
#137 [06:13] <ZarailYT> and I must have ubuntu installed?
#138 [06:14] <Greymagic27> ZarailYT, No, that is just a pasting website to reduce spam
#139 [06:14] <ZarailYT> oh ok
#140 [06:15] <ZarailYT> how to system scan sorry I´m Czech
#141 [06:15] <Greymagic27> ZarailYT, Just follow the instructions absol sent you
#142 [06:16] <ZarailYT> ok
#143 [06:23] <ZarailYT> here is the link:V
#144 [06:23] <ZarailYT> sorry
#145 [06:23] <ZarailYT> https://paste.ubuntu.com/p/XyQsPk485p/
#146 [06:26] <Greymagic27> ??> ZarailYT av/adwcleaner
#147 [06:26] <Absol> ZarailYT: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#148 [06:26] <Absol> ZarailYT: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#149 [06:28] <ZarailYT> Its antivirus?
#150 [06:28] <Greymagic27> yes, Follow the instructions
#151 [06:29] <ZarailYT> ok but I have avst as antivirus
#152 [06:29] <Greymagic27> I know but that one picks up things that your might not
#153 [06:29] <ZarailYT> ok
#154 [06:30] * Boffman [webchat@host217-42-195-240.range217-42.btcentralplus.com] has joined #minecrafthelp
#155 [06:33] <Boffman> Hi helpers! playing java edition on mac osx, on quitting the game java remains open in my dock and is not possible to force quit, also interupts shut down forcing me to do forced shut downs every time I play minecraft, which is no good! Thought I had a fix for a while, as seemed to close correctly provided I had the java control panel open before o
#156 [06:33] <Boffman> pening the game and throughout, but this fix doesn't seem to work any more. could be coincidence but hasn't worked since the latest update
#157 [06:34] <ZarailYT> it writes that no threats were detected
#158 [06:34] <Greymagic27> Boffman, I wish I could help, But I know nothing about macs
#159 [06:34] <Boffman> no problem greymagic thanks
#160 [06:35] <Greymagic27> ZarailYT, Does this problem happen on 1.13.1?
#161 [06:35] <ZarailYT> yeah shure 1.10 and higher versions 1.9.3 and below works
#162 [06:36] <ZarailYT> *sure
#163 [06:36] <Greymagic27> Sorry, I have to go :(
#164 [06:37] <ZarailYT> oh ok bye and thank for the effort
#165 [06:38] <Greymagic27> ZarailYT, Before I go, Disable VBOs in minecraft video settings
#166 [06:38] <Greymagic27> See if that works
#167 [06:40] <ZarailYT> i can´t find VBOs
#168 [06:40] <Greymagic27> Should be in options -- video settings
#169 [06:40] <ZarailYT> do u think Vsync?
#170 [06:41] <ZarailYT> oh sorry i found it
#171 [06:41] <Greymagic27> Try disabling that
#172 [06:41] <ZarailYT> oh its works very much thanks :)
#173 [06:41] <Greymagic27> Whoo!
#174 [06:41] <Greymagic27> I'm glad it's working
#175 [06:41] <ZarailYT> :D
#176 [06:42] <ZarailYT> have a nice rest of the day:)
#177 [06:45] * ZarailYT [webchat@g40.dkm.cz] has quit. (Quit: webchat.esper.net)
#178 [07:09] * Sxsic [webchat@185.236.200.18] has joined #minecrafthelp
#179 [07:10] <Sxsic> Please help me i have an error java.lang.NullPointerExcpetion: group
#180 [07:13] <Greymagic27> Sxsic, What is the full error?
#181 [07:14] <Greymagic27> Is that the*
#182 [07:15] <Greymagic27> ??> Sxsic tools/hjt
#183 [07:15] <Absol> Sxsic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#184 [07:15] <Absol> Sxsic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#185 [07:15] <Sxsic> Thiss is a full error
#186 [07:19] * Diamond358 [webchat@109.98.156.175.unknown.m1.com.sg] has joined #minecrafthelp
#187 [07:19] <Diamond358> I need some help
#188 [07:20] <Diamond358> https://paste.ubuntu.com/p/GP54tjXkvy/
#189 [07:20] <Diamond358> the opendl report
#190 [07:20] <Greymagic27> Diamond358, What is the error you are getting?
#191 [07:20] <Diamond358> Error: org.lwjgl.LWJGLException: Pixel format not accelerate
#192 [07:21] <Diamond358> i cant open minecraft
#193 [07:21] <Diamond358> keeps crashing
#194 [07:21] <Greymagic27> Bare with me a second
#195 [07:23] <Greymagic27> Please try this: https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=75114
#196 [07:24] <Diamond358> let me try
#197 [07:27] <Diamond358> i cant download
#198 [07:28] <Greymagic27> Try: https://downloadcenter.intel.com/download/25308/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81495
#199 [07:28] <Diamond358> it says my processor does not support this driver
#200 [07:28] <Greymagic27> Try the link I just sent you
#201 [07:28] <urielsalis> Greymagic27, you need to use OEM drivers
#202 [07:28] <Greymagic27> Do I?
#203 [07:28] <Greymagic27> Damn
#204 [07:29] <Greymagic27> Well whilst I research what they are can you do it?
#205 [07:29] <Diamond358> nope cant download
#206 [07:30] <Diamond358> what should i do now
#207 [07:30] <urielsalis> Greymagic27, go to the surface drivers page and find it there
#208 [07:30] <urielsalis> Diamond358, wait a ec
#209 [07:30] <urielsalis> sec
#210 [07:31] <urielsalis> Diamond358, download the FIRST one in https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81495
#211 [07:33] <Diamond358> cant download
#212 [07:33] <Greymagic27> That's the one I told him to download urielsalis
#213 [07:34] <urielsalis> Diamond358, cant download or cant install?
#214 [07:34] <Diamond358> cant install
#215 [07:34] <urielsalis> Diamond358, download and install https://www.microsoft.com/en-us/download/details.aspx?id=38826&6B49FDFB-8E5B-4B07-BC31-15695C5A2143=1
#216 [07:35] * FihDoJonhson [webchat@168.228.169.1.ivrnet.com.br] has joined #minecrafthelp
#217 [07:35] <FihDoJonhson> help me
#218 [07:35] <Diamond358> which one to choose?
#219 [07:35] <Greymagic27> What is the problem FihDoJonhson
#220 [07:36] <Diamond358> theres like 15 downloads
#221 [07:36] <Diamond358> do i download all of them?
#222 [07:36] <FihDoJonhson> I can not open my minecraft
#223 [07:36] <Greymagic27> FihDoJonhson, What does it say when you try
#224 [07:37] <Diamond358> help
#225 [07:37] <FihDoJonhson> There is no way to send a message here in chat
#226 [07:37] <Greymagic27> FihDoJonhson, If you want to upload an image use imgur.com
#227 [07:39] <FihDoJonhson> Shows this http://prntscr.com/kzsqi1
#228 [07:40] <Greymagic27> ??> FihDoJonhson launcher/crash-log
#229 [07:40] <Absol> FihDoJonhson: We need to see your crash log, which is created after a crash.
#230 [07:40] <Absol> FihDoJonhson: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#231 [07:40] <Greymagic27> If that picture was of a crash that is
#232 [07:40] <Diamond358> hello?
#233 [07:41] <Greymagic27> FihDoJonhson, Log out and log back into the launcher for me
#234 [07:41] <FihDoJonhson> ok
#235 [07:43] <Diamond358> https://imgur.com/a/ym3yWXA
#236 [07:43] <Diamond358> someone ans me
#237 [07:43] <Diamond358> which to download
#238 [07:43] <Greymagic27> Diamond358, I belive urielsalis has gone afk, He should be back in around 5-10 minutes
#239 [07:43] <Diamond358> ok
#240 [07:44] <FihDoJonhson> this is it http://prntscr.com/kzst9a ?
#241 [07:44] <Greymagic27> FihDoJonhson, Try launching 1.13.1
#242 [07:45] <FihDoJonhson> ok
#243 [07:45] * urielsalis is back
#243 [07:46] * Greymagic27 Whoo!
#243 [07:46] <urielsalis> Diamond358, all of them
#244 [07:46] <Diamond358> all?
#245 [07:46] <urielsalis> Diamond358, yep
#246 [07:47] <Diamond358> thats alot of fileds
#247 [07:47] <Diamond358> files
#248 [07:49] <urielsalis> Diamond358, indeed
#249 [07:49] <urielsalis> Diamond358, you can select all and press download
#250 [07:55] <Diamond358> downloaded
#251 [07:55] <urielsalis> Diamond358, install them all
#252 [07:55] <Diamond358> installed all
#253 [07:56] <urielsalis> Diamond358, restart your pc
#254 [07:56] <Diamond358> ok wait
#255 [07:56] * Diamond358 [webchat@109.98.156.175.unknown.m1.com.sg] has quit. (Quit: webchat.esper.net)
#256 [08:00] * Diamond358 [webchat@109.98.156.175.unknown.m1.com.sg] has joined #minecrafthelp
#257 [08:00] <Diamond358> restarted my computer
#258 [08:00] <urielsalis> Diamond358, try to play now
#259 [08:01] <Diamond358> it worked thanks!
#260 [08:02] * Diamond358 [webchat@109.98.156.175.unknown.m1.com.sg] has quit. (Client Quit)
#261 [08:56] * Fro_Z0NE [webchat@c-67-175-2-138.hsd1.il.comcast.net] has joined #minecrafthelp
#262 [08:56] <Fro_Z0NE> Can someone help me please
#263 [08:56] <Greymagic27> Sure, whats the problem
#264 [08:57] <Fro_Z0NE> I've bought two Minecraft accounts I cant remembers either of them I bought one that's named FirDragon29 and the other Fro_Z0NE I cant remember my emails I used for them
#265 [08:57] <Fro_Z0NE> I really don't want to buy a third one.
#266 [08:58] <Greymagic27> ??> Fro_Z0NE account/forgot-email
#267 [08:58] <Absol> Fro_Z0NE: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#268 [08:58] <Greymagic27> Try that
#269 [08:59] <Fro_Z0NE> I already tried that. all 4 emails that I know of.
#270 [08:59] <Greymagic27> ??> Fro_Z0NE account/send-email
#271 [08:59] <Absol> Fro_Z0NE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#272 [08:59] <Absol> Fro_Z0NE: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#273 [08:59] <Greymagic27> ??> Fro_Z0NE account/trans-id
#274 [08:59] <Absol> Fro_Z0NE: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#275 [08:58] * Naruto [webchat@host-156.203.65.229-static.tedata.net] has joined #minecrafthelp
#276 [08:58] <Naruto> Hi I wANT To Help Plz
#277 [08:59] <Naruto> i have A proplem
#278 [08:59] <Greymagic27> What is your problem
#279 [08:59] <Naruto> My Lancher
#280 [08:59] <Naruto> is invsble
#281 [09:01] <Naruto> im doing that to play ..
#282 [09:01] <Naruto> 1- alt+Space
#283 [09:01] <urielsalis> Naruto, hover over the icon in the taskbar, then the screen, and right click to select maximize
#284 [09:02] <Naruto> im Selected It
#285 [09:02] <Naruto> And Its Warking
#286 [09:02] <Naruto> But I Dont Want To Do That All Time
#287 [09:04] <Naruto> i want to fix it For Life Time
#288 [09:05] <urielsalis> Naruto, you have more than one monitor?
#289 [09:05] <Naruto> @+urielsalis
#290 [09:05] <Naruto> monitor What ?
#291 [09:05] <Naruto> monitor My PC ?
#292 [09:06] <Naruto> im Using Labtop
#293 [09:07] <Naruto> My Antivirus is : Panda + Windows Protect
#294 [09:08] <Naruto> Hello @+urielsalis ?
#295 [09:08] <Fro_Z0NE> I might have to buy a third account. :/
#296 [09:08] <Greymagic27> Fro_Z0NE, If you send them the email they will be able to help you
#297 [09:09] <Fro_Z0NE> I don't know the email
#298 [09:09] <Fro_Z0NE> I forgot my emails these accounts are old
#299 [09:10] <Fro_Z0NE> its been a long time sense I've played mc
#300 [09:10] <Fro_Z0NE> All I know is my account names
#301 [09:11] <Fro_Z0NE> i wish i could get help by just knowing the names
#302 [09:12] <urielsalis> Fro_Z0NE, if that were the case anyone could steal a account just by knowing the names
#303 [09:12] <Naruto> HEY , Help Me First
#304 [09:12] <Fro_Z0NE> I realize that
#305 [09:12] <Fro_Z0NE> Im just struggling you know.
#306 [09:13] <Fro_Z0NE> i know my my account Fro_Z0NE i bought with a giftcard
#307 [09:14] <Naruto> Nice Skin Fro_Z0NE hhh
#308 [09:15] <Naruto> Look At My Skin My MC Name Is Itz_Naruto_YT
#309 [09:16] <Fro_Z0NE> Thanks
#310 [09:16] <Fro_Z0NE> its a blue and black creeper
#311 [09:16] <Naruto> ok xD
#312 [09:16] <Naruto> Im Is CoolBoy Skin
#313 [09:17] <Fro_Z0NE> Its sad looking at your own account you cant play with anymore
#314 [09:17] <Fro_Z0NE> uhg
#315 [09:17] <Greymagic27> Naruto, I've given you support beofre
#316 [09:18] <Naruto> Ok
#317 [09:18] <Greymagic27> I knew I remembered your name
#318 [09:18] <Naruto> Fro_Z0NE Your Router From xfinity xD
#319 [09:19] <Fro_Z0NE> Is there a way to call Minecraft at this point im desperate
#320 [09:19] <Fro_Z0NE> How do you know?
#321 [09:19] <Naruto> hhh
#322 [09:20] <Naruto> Sellect Name Account
#323 [09:20] <Naruto> And U Will See [Host mask:]
#324 [09:20] <Fro_Z0NE> I just searched my other account
#325 [09:21] <Fro_Z0NE> and it still exists
#326 [09:21] <Fro_Z0NE> i made it when i was like 5-7 years old
#327 [09:22] <Fro_Z0NE> Welp
#328 [09:22] <Fro_Z0NE> RIP Mc.
#329 [09:22] * Naruto3 [webchat@host-156.203.65.229-static.tedata.net] has joined #minecrafthelp
#330 [09:22] <Naruto3> hi
#331 [09:22] <Naruto3> hi
#332 [09:22] * Naruto3 [webchat@host-156.203.65.229-static.tedata.net] has left #minecrafthelp
#333 [09:27] <Fro_Z0NE> can i type in emails to you guys and see if there is an acc connected to it like a mc adminsstrator
#334 [09:27] <Fro_Z0NE> emails that are mine
#335 [09:28] <urielsalis> Fro_Z0NE, no
#336 [09:29] <Fro_Z0NE> Or like tell you the names of my mc account and tell me which email is it So i can reset the dang password.
#337 [09:29] <urielsalis> Fro_Z0NE, also cant do
#338 [09:30] <Fro_Z0NE> All hope is lost
#339 [10:57] * Schatten24 [webchat@p5DEB5EC1.dip0.t-ipconnect.de] has joined #minecrafthelp
#340 [10:59] <Schatten24> Hello i fogot my email adress bcause my account is very old and in the past i logged in with my username and password and now with email and password so i would change the email for my account to a new email
#341 [11:02] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has joined #minecrafthelp
#342 [10:47] <Marc> Hi my minecraft keep crashing when I open a world
#343 [10:56] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#344 [11:03] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#345 [11:09] * JaceStryker [webchat@p2E5755CE.dip0.t-ipconnect.de] has joined #minecrafthelp
#346 [11:10] <JaceStryker> https://paste.ubuntu.com/p/gzMM82ZYJ8/
#347 [11:19] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has joined #minecrafthelp
#348 [11:20] <Marc> Hi my minecfraft keep crashing after I open a world
#349 [11:21] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has quit. (Client Quit)
#350 [11:22] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has joined #minecrafthelp
#351 [11:23] <Marc> Hi my minecraft keep crashing after I open a world
#352 [11:26] <Marc> here my crash report https://paste.ubuntu.com/p/5TJ9T9BwM7/
#353 [11:38] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#354 [11:38] <ImHype_> Hey can anyone give me some help please?
#355 [11:39] <tyteen4a03> I'm busy, but if you wait a bit somebody else might be able to help
#356 [11:39] <tyteen4a03> ask your question and wait patiently
#357 [11:39] <ImHype_> That's completely fine. Thank you.
#358 [11:39] <tyteen4a03> Marc: are you modded?
#359 [11:40] <ImHype_> I have an issue. When i'm trying to load a modpack it says: Unable to save download. kn_in.lang
#360 [11:40] <tyteen4a03> ??> ImHype_ mods
#361 [11:40] <Absol> ImHype_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#362 [11:40] <tyteen4a03> ImHype_: however, that doesn't look like a mod-related issue
#363 [11:40] <tyteen4a03> ??> ImHype_ tools/hjt
#364 [11:40] <Absol> ImHype_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#365 [11:40] <Absol> ImHype_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#366 [11:41] <ImHype_> You want me to download that first link right?
#367 [11:42] <tyteen4a03> ImHype_: yep
#368 [11:43] <Marc> tyteen4a03 no
#369 [11:43] <ImHype_> This has got me a notepad with a lot of writing inside.
#370 [11:43] <tyteen4a03> ImHype_: please continue to follow Absol's instructions
#371 [11:43] <tyteen4a03> Marc: is it only the one world causing problems?
#372 [11:44] <ImHype_> It does this when i try to load any game version higher than 1.10 i believe.
#373 [11:44] <Marc> no like I open a world and 30 sec after it crash
#374 [11:45] <Marc> tyteen4a03 here my crash report https://paste.ubuntu.com/p/5TJ9T9BwM7/
#375 [11:49] <ImHype_> https://paste.ubuntu.com/p/pwfYSHGbKY/plain/
#376 [11:49] <ImHype_> There we go
#377 [11:49] <ImHype_> Thats the pastebin you asked for.
#378 [11:49] <Greymagic27> Without it in plain: https://paste.ubuntu.com/p/DpzdJ27Dcr/
#379 [11:51] <ImHype_> GreyMagic27 does mine need to be not plain?
#380 [11:52] <ImHype_> Absol the pastebin is above buddy. Thanks for all the help.
#381 [11:52] <tyteen4a03> ImHype_: that doesn't look like the whole file
#382 [11:52] <Greymagic27> O rip
#383 [11:52] <tyteen4a03> ImHype_: could you Ctrl+A in the notepad, then copy
#384 [11:52] <Greymagic27> It broke when i did that
#385 [11:52] <Greymagic27> Now it is out of plain: https://paste.ubuntu.com/p/DQYJmcnYFs/
#386 [11:53] <tyteen4a03> Marc: so it's any world?
#387 [11:53] <Marc> yes
#388 [11:53] <ImHype_> https://paste.ubuntu.com/p/9WFzC24sNT/plain/
#389 [11:53] <ImHype_> That's it all thats in there.
#390 [11:53] <tyteen4a03> Greymagic27: you can just remove /plain/ and it will work
#391 [11:53] <tyteen4a03> ??> ImHype_ av/mcafee
#392 [11:53] <ImHype_> It did say something about it something blocking highjack thing.
#393 [11:53] <Absol> ImHype_: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#394 [11:53] <Absol> ImHype_: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#395 [11:53] <tyteen4a03> ??> ImHype_ av/mcafee/uninstall
#396 [11:53] <Absol> ImHype_: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#397 [11:54] <ImHype_> Just completely uninstall it all right?
#398 [11:54] <tyteen4a03> ImHype_: yep
#399 [11:54] <tyteen4a03> ImHype_: restart, then try MC again
#400 [11:54] <tyteen4a03> ImHype_: if that doesn't work, you'll need to try the vanilla launcher without mods
#401 [11:54] <tyteen4a03> ??> ImHype_ win/reinst/rename
#402 [11:54] <Absol> ImHype_: You may need to try running Minecraft with a blank slate.
#403 [11:54] <Absol> ImHype_: To do this, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, find the directory called .minecraft and right-click it to rename. Rename it to oldminecraft. After that, open up the launcher and run Minecraft again.
#404 [11:56] <ImHype_> I have no clue what i am doing
#405 [11:57] <ImHype_> I went on the mcafee link and it's all confusing me to hell.
#406 [11:57] <tyteen4a03> ImHype_: you need to first try the windows control panel add/remove programs
#407 [11:58] <tyteen4a03> ImHype_: then, you go here to get the removal tool: https://www5.nohold.net/McAfeeEndUser/ukp.aspx?pid=3&login=1&ruleid=11077&donelr=1
#408 [11:58] <tyteen4a03> I need to run, Greymagic27 should be of more help
#409 [11:58] <tyteen4a03> ??> Marc win/reinst
#410 [11:58] <Absol> Marc: You may need to reinstall the locally installed files that Minecraft puts into place.
#411 [11:58] <Absol> Marc: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#412 [11:58] <ImHype_> Wth, everyones telling me to do different things and it's confusing a simple lad like myself.
#413 [11:59] <ImHype_> Is there anyway one of you would do the thing where you control my pc and help me out a bit more in depth
#414 [11:59] <Marc> Absol I already try it and it doesn't work
#415 [12:00] * JaceStryker [webchat@p2E5755CE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#416 [12:01] <ImHype_> I'm on Windows 7 so the McAfee steps aren't much help. Atleast i don't think.
#417 [11:50] * FihDoJonhson [webchat@168.228.169.1.ivrnet.com.br] has joined #minecrafthelp
#418 [11:50] <FihDoJonhson> help me
#419 [11:51] <mattym> ??> FihDoJonhson launcher/log
#420 [11:51] <Absol> FihDoJonhson: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#421 [11:51] <mattym> FihDoJonhson, Follow all the instructions this time.
#422 [12:00] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#423 [12:01] <ImHype_> Hello
#424 [12:01] <ImHype_> Absol I'm back.
#425 [12:01] <ImHype_> I tried to sort it out myself and it didn't work
#426 [12:03] <ImHype_> https://paste.ubuntu.com/p/RFnx6NbSdB/
#427 [12:04] <ImHype_> Unable to save download. eyeplace3.ogg
#428 [12:04] <ImHype_> That is my current issue ^^
#429 [12:06] * Surpasser [webchat@31-154-81-53.orange.net.il] has joined #minecrafthelp
#430 [12:07] <mattym> ImHype_, Did you runt he McAfee product removal tool as instructed.
#431 [12:07] <Surpasser> am i suppoused to ask questions here?
#432 [12:07] <Surpasser> ^^
#433 [12:08] <mattym> Surpasser, Yes
#434 [12:18] <ImHype_> There wasn't a direct download link for the removal tool.
#435 [12:19] <ImHype_> It was just ways of removing it manually.
#436 [12:20] <mattym> ??> ImHype_ av/mcafee/uninstall
#437 [12:20] <Absol> ImHype_: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#438 [12:20] <mattym> ImHype_, Its on the linked page
#439 [12:22] <ImHype_> It's currently downloading
#440 [12:27] * ImHype_ [webchat@5acd4003.bb.sky.com] has quit. (Quit: webchat.esper.net)
#441 [12:39] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#442 [12:39] <ImHype_> Absol i removed McAfee and still the same issue is arising.
#443 [12:39] <ImHype_> Unable to save download. hit1.ogg
#444 [12:39] <ImHype_> This to be more precise
#445 [12:40] <mattym> ??> ImHype_ av/adwcleaner
#446 [12:40] <Absol> ImHype_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#447 [12:40] <Absol> ImHype_: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#448 [12:40] <ImHype_> Okay
#449 [12:41] * ImHype_ [webchat@5acd4003.bb.sky.com] has quit. (Client Quit)
#450 [12:45] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#451 [12:45] <ImHype_> @Absol All done
#452 [12:45] <mattym> ImHype_, Try running it again.
#453 [12:45] <Marc> Absol do you find something to solve my problem
#454 [12:47] <mattym> Marc, Did you actually try the instructions you were already given.
#455 [12:47] <ImHype_> Unable to save download. cloth1.ogg
#456 [12:48] <ImHype_> This is the response i'm getting now when i try to load it up.
#457 [12:48] <mattym> ImHype_, Are you on a home internet connection?
#458 [12:48] <ImHype_> Yes/
#459 [12:48] <ImHype_> Home wired connection
#460 [12:48] <Marc> mattym yes
#461 [12:48] <mattym> ImHype_, Is it a personal computer, or one provided by school/work?
#462 [12:48] <ImHype_> personal
#463 [12:48] <mattym> ??> Marc tools/hjt
#464 [12:48] <Absol> Marc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [12:49] <Absol> Marc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [12:50] <ImHype_> Yeah Absol it's personal.
#467 [12:50] <Surpasser> nvm thank you i managed to fix all problems
#468 [12:50] <Surpasser> :D
#469 [12:53] <mattym> ImHype_, Is your Avast install the paid or free version?
#470 [12:55] <Marc> Absol https://paste.ubuntu.com/p/Dpnw4HPfxQ/
#471 [12:58] <mattym> Marc, Does it only happen once you open a world, it works fine in the main menu?
#472 [12:59] <ImHype_> The avast is free i didn't even want it on xD
#473 [13:01] <ImHype_> Just un-installing the Avast application
#474 [13:01] <mattym> ImHype_, Do you have enough space on the computer?
#475 [13:02] <ImHype_> Nothings ever told me i'm running low. What's the best way to check?
#476 [13:02] <ImHype_> Just got to restart to remove the Avast application. Brb,
#477 [13:03] <Surpasser> guys got another problem' i tried to change my mojang email but after filling all questions and info i get ' token invaild'
#478 [13:05] <urielsalis> Surpasser, log out
#479 [13:05] <urielsalis> Surpasser, then log back in and try again
#480 [13:05] <Surpasser> ok thanks
#481 [13:07] * Salem_Sailor [webchat@c-67-166-72-126.hsd1.ut.comcast.net] has joined #minecrafthelp
#482 [13:07] <Surpasser> urielsalis Error! Too many recent email change requests. Please try again later.
#483 [13:07] <urielsalis> Surpasser, then try later :P
#484 [13:07] <Surpasser> XD
#485 [13:07] <Surpasser> k tnx
#486 [13:07] <Surpasser> ^^
#487 [13:07] <Salem_Sailor> Hi! So I'm having problems started my game. It won't let me join with 1.13.1, It lets me join with all the others...
#488 [13:07] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#489 [13:07] <Salem_Sailor> If that makes sense, probably doesn't
#490 [13:07] <ImHype_> Absol. The Avast is fully removed
#491 [13:07] <urielsalis> Salem_Sailor, what happens when you try?
#492 [13:07] <Marc> mattym it works fine in the main menu
#493 [13:08] <Salem_Sailor> It says "an errors has occured"
#494 [13:08] <ImHype_> What's the best way to see if you have available storage?
#495 [13:08] <urielsalis> ImHype_, Absol is a bot, mattym is helping you
#496 [13:08] <ImHype_> Oh lol
#497 [13:08] <ImHype_> Hey mattym
#498 [13:09] * Salem_Sailor [webchat@c-67-166-72-126.hsd1.ut.comcast.net] has quit. (Client Quit)
#499 [13:09] <mattym> Marc, from the main menu hit the options button then the video settings, scroll down and turn off Use VBO
#500 [13:09] <Surpasser> urielsalis Horray! thank you very much, it worked! :D
#501 [13:09] <Surpasser> ^^
#502 [13:09] <Surpasser> lol
#503 [13:10] <mattym> ImHype_, From the My Computer window
#504 [13:10] <ImHype_> Both are no where near full
#505 [13:10] <ImHype_> I have plenty of space.
#506 [13:11] <ImHype_> Like I mentioned before i removed the Avast programme.
#507 [13:12] <Marc> mattym ok
#508 [13:12] <ImHype_> Unable to save download. cloth1.ogg
#509 [13:12] <ImHype_> This is the situation i'm getting after trying to reload once i removed the Avast programme
#510 [13:14] <mattym> ImHype_, Do you have a firewall set up on your router itself?
#511 [13:14] <ImHype_> I've used this before and never had this issue so i suppose not.
#512 [13:14] <ImHype_> This has been used on my router before.
#513 [13:15] * Surpasser [webchat@31-154-81-53.orange.net.il] has quit. (Quit: webchat.esper.net)
#514 [13:17] <ImHype_> Turned all FireWalls off and this is my next thing.
#515 [13:17] <ImHype_> Unable to save download. grass3.ogg
#516 [13:18] <mattym> ImHype_, Nothing showed up in the log, but are there any VPN/Proxy things in use?
#517 [13:18] <ImHype_> I wouldn't know how to use them if I could
#518 [13:18] <ImHype_> Can you accidently have any of these installed? xD I don't recall ever downloading anything regarding a VPN or Proxy
#519 [13:19] <mattym> ImHype_, I would try it again at a later time. Its possible there is a cloud services issue in your region. If it still has the issue later, come back.
#520 [13:20] <ImHype_> But like i previously mentioned this has worked fine before. I dont think it is a cloud service issue and neither do i think going away for sometime is going to help
#521 [13:20] <ImHype_> Is there not anything you can do?
#522 [13:20] <Marc> mattym it doesn't woks
#523 [13:20] <ImHype_> Not screenshare me and take a look and tell me what you think?
#524 [13:20] <ImHype_> I could even give you access to control my pc and you can work it out for yourself?
#525 [13:20] <mattym> ImHype_, Everything else that would cause that issue has been checked.
#526 [13:21] <ImHype_> I've had this issue now for a good 3 months and its really irritating because i can't even play in 1.12 version of mc
#527 [13:21] <ImHype_> I can send you another crash log if you like?
#528 [13:21] <mattym> ImHype_, You may want to contact the ISP and have them see if anything is causing an issue.
#529 [13:22] <ImHype_> What is the ISP?
#530 [13:22] <mattym> ??> Marc av/adwcleaner
#531 [13:22] <Absol> Marc: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#532 [13:22] <Absol> Marc: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#533 [13:22] <mattym> ImHype_, Your internet provider.
#534 [13:22] <ImHype_> I don't think that is the issue.
#535 [13:24] <ImHype_> Oh this is really stressing me out...
#536 [13:24] <ImHype_> If you guys can't fix it then wth am i meant to do?!
#537 [13:25] <mattym> ImHype_, On the error window, hit more info and copy the full into to here.
#538 [13:26] <ImHype_> https://paste.ubuntu.com/p/GRcf53VsQy/
#539 [13:26] <mattym> ImHype_, The error window from the game
#540 [13:26] <ImHype_> https://paste.ubuntu.com/p/C6G3zNh7g2/
#541 [13:28] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#542 [13:28] <mattym> ??> ImHype_ win/reinst/full
#543 [13:28] <Absol> ImHype_: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#544 [13:28] <Absol> ImHype_: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#545 [13:31] <ImHype_> Supposedly minecraft isn't a programme i have installed wth
#546 [13:31] <ImHype_> But it's on my desktop...
#547 [13:32] <ImHype_> I found the .minecraft file fine and deleted everything besides 'Saves'
#548 [13:32] <mattym> ImHype_, Did you not use the regular installer?
#549 [13:32] <ImHype_> Yeah i have premium minecraft and everything
#550 [13:32] <mattym> ImHype_, Then it should be installed if you used the regular installer.
#551 [13:33] <ImHype_> https://gyazo.com/8363e45e737135edcadefbb5250164a3
#552 [13:33] <ImHype_> Maybe i messed something up when i tried to sort the problem out myself?
#553 [13:34] <ImHype_> To be honest i'd be fine with completely wiping my pc but keep my windows 7 and starting fresh. That wouldn't be a problem/
#554 [13:34] <mattym> ImHype_, Try using the latest installer that was linked.
#555 [13:34] <ImHype_> Could that be an option ^?
#556 [13:34] <mattym> ImHype_, Yes, but a little extreme
#557 [13:35] <ImHype_> So i should download the latest installer right? Okay
#558 [13:35] <mattym> ImHype_, Yes, make sure you delete the current shortcut/desktop icon
#559 [13:35] <mattym> ImHype_, So you dont use that instead of the new one
#560 [13:36] <ImHype_> That's deleted
#561 [13:36] <ImHype_> It's says 'Installing Minecraft'
#562 [13:37] <ImHype_> That's ALL done.
#563 [13:37] <ImHype_> Just want to say before we carry on. I really appreciate the help.
#564 [13:37] <mattym> ImHype_, Ok see if it launches now with that launcher
#565 [13:38] <ImHype_> Let the native launcher download then i'll test it
#566 [13:50] <ImHype_> Unable to save download. grass4.ogg
#567 [13:51] <ImHype_> Nope
#568 [13:52] <mattym> ImHype_, A PC wipe may be in order then. The full error suggested it was something on the PC preventing it, and we have already ruled out all the known causes for that.
#569 [13:54] <ImHype_> If you could tell me how to do it then i will
#570 [13:56] <mattym> ImHype_, That is outside the scope of this channel. You would need to look up Windows 7 reformatting instructions
#571 [13:56] * marta [webchat@155.red-88-5-78.dynamicip.rima-tde.net] has joined #minecrafthelp
#572 [13:57] * Webchat_80125 [webchat@host-134-27-127-109.alfanet.az] has joined #minecrafthelp
#573 [13:58] <marta> hi,when i try to open minecraft in mac os it appears : "minecraft updater: Unable to update the Minecraft Native Launcher"
#574 [13:58] <Webchat_80125> I bought the gift code. I use it, but it's used before. Can you tell me when it's used?
#575 [13:59] <mattym> marta, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#576 [13:59] <marta> no, not that i know of
#577 [13:59] <mattym> Webchat_80125, Talk to the store you bought it at.
#578 [14:00] <mattym> marta, First remove the Minecraft app from the Applications folder. Then make sure the default Mac firewall is turned off, and in System Settings that you have the Security set to allow download from anywhere, after that, download the game again and reinstall it
#579 [14:00] <Webchat_80125> They led me to you. I just want you to know when it's used.
#580 [14:01] <mattym> Webchat_80125, No one here has access to that info.
#581 [14:01] <marta> ok, thank you mattym :D
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#586 [15:08] * manodaniel [webchat@140.15.245.170.neorede.com.br] has joined #minecrafthelp
#587 [15:08] <manodaniel> 03051820
#588 [15:09] <Greymagic27> ?
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#590 [16:06] * Webchat_48762 [webchat@ool-44c5430b.dyn.optonline.net] has joined #minecrafthelp
#591 [16:07] <Webchat_48762> How do you create a Minecraft server out of a world that you made.
#592 [16:08] * Webchat_48762 [webchat@ool-44c5430b.dyn.optonline.net] has quit. (Client Quit)
#593 [16:17] * tamachuu [webchat@p5DC328D4.dip0.t-ipconnect.de] has joined #minecrafthelp
#594 [16:18] <tamachuu> Hello, I need some urgent help.
#595 [16:18] <tamachuu> Is anybody there?
#596 [16:19] <webrosc> with?
#597 [16:20] * Aech_ [webchat@146.129.250.130] has joined #minecrafthelp
#598 [16:20] <Aech_> hello?
#599 [16:21] <webrosc> if you need help, say what help you need
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#601 [16:21] <tamachuu> The Nintendo Switch Minecraft Edition. I can't connect with my friends, it always shows us the message "Can't connect to world" if I try to join them or they try to join with my world.
#602 [16:22] <webrosc> are you on same network?
#603 [16:23] <tamachuu> Network? Sorry I'm kinda new to Minecraft so I don't know what is meant with that.
#604 [16:24] <webrosc> are you n the same house on the same internet wifi, or different houses?
#605 [16:25] <tamachuu> Different house. We don't know each other in real life, only online.
#606 [16:26] <webrosc> could be a router issue, not sure really as don't know the console version, this chat is mostly for the PC java version, you could try making a post on the forum here https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#607 [16:30] <tamachuu> Dunno, we both have very stable internet. And thanks for the link, I will try to find a solution there, though I'm scared nobody will answer me. Because I asked on other forums before and even the Mojang Support mail, but never got any help.
#608 [16:31] <tyteen4a03> webrosc: where did your + go
#609 [16:31] <tyteen4a03> webrosc: sorry it's my fault
#610 [16:31] <webrosc> Mojang support is for account, the forum link i gave you may get some help but as switch version is new it may take a little while, forums arn't instant
#611 [16:35] * adhocboy [webchat@c-73-250-135-145.hsd1.de.comcast.net] has joined #minecrafthelp
#612 [16:35] <tamachuu> I see, that makes sense. Okay, thank you anyway for trying to help me. :)
#613 [16:36] <adhocboy> I have a weird one; moved from a MacBook to a Lenovo (windows), and now playing Minecraft with touchpad is almost impossible. Anyone one else figure out that journey?
#614 [16:37] <mattym> adhocboy, Lots of laptops have limits on how many other keys they will recognize while the touchpad is also in use.
#615 [16:37] <mattym> adhocboy, I would suggest getting a proper mouse.
#616 [16:38] <adhocboy> yes, the mouse works fine. difficult to use on a train, though.
#617 [16:42] * thelounge45 [webchat@london1544w-lp140-02-50-101-166-64.dsl.bell.ca] has joined #minecrafthelp
#618 [16:42] <thelounge45> hello?
#619 [16:42] * adhocboy [webchat@c-73-250-135-145.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#620 [16:43] <tyteen4a03> hi thelounge45
#621 [16:43] <thelounge45> hi
#622 [16:44] <thelounge45> what kind of help is this
#623 [16:44] <webrosc> its a minecraft kind
#624 [16:45] <thelounge45> then whos helping us?
#625 [16:45] <thelounge45> cause it looks like no one
#626 [16:45] <webrosc> well firstyou need to say what help you need
#627 [16:48] <thelounge45> well i want help on getting minecraft on PC , i'd like a discount , because i already have the game on ps3 , i don't see why i would buy the game again , so i want it for free on PC , or a discount
#628 [16:48] <thelounge45> that kind of help
#629 [16:49] <webrosc> for starters this is a community run help, we are not Mojang. secondly Mojang don't discount like that, if you want to play on different systems you pay for it one each system, in face pretty much no company offers discount like your asking for
#630 [16:50] * azulamAl [webchat@bbb7d085.virtua.com.br] has joined #minecrafthelp
#631 [16:51] <thelounge45> then how would you guys help me , and then really , thats ... stupid
#632 [16:51] <webrosc> we give tech support for broken minecraft
#633 [16:51] <thelounge45> well im not buying the game again
#634 [16:52] <azulamAl> hi i wanted help, my minecraft starts to mill and crash when i try to enter a world or enter multiplayer mode
#635 [16:52] <thelounge45> ok
#636 [16:52] <mattym> thelounge45, Then continue playing it on the PS3.
#637 [16:52] <thelounge45> then you can't help me
#638 [16:52] <webrosc> azulamAl, do you get a crash report?
#639 [16:52] <thelounge45> its sucks on ps3
#640 [16:53] <mattym> thelounge45, Then buy it again on PC or another system. That is your only option.
#641 [16:53] <azulamAl> it's like that
#642 [16:54] <thelounge45> nah im not gonna support a group that won't at the very least give me a discount
#643 [16:54] <webrosc> thelounge45, we are players like you, we CAN NOT give discounts
#644 [16:54] <webrosc> we are volunteers
#645 [16:54] <mattym> thelounge45, Then play it on the system you have it on and don't complain.
#646 [16:55] <webrosc> azulamAl, can you copy your crash report to paste.ubuntu.com then link it here
#647 [16:56] <azulamAl> But when my minecraft crashes when I try to get into some world it does not open any tab talking about crash report
#648 [16:57] <thelounge45> no im going to play a game thats very big , and spread the word how bad the game is
#649 [16:58] <webrosc> yes how terrible a game is for not giving you multiple free copied of the game because you decide you want to play on a different newer system
#650 [16:58] <azulamAl> it starts to mill too much and windows says that java has stopped responding
#651 [16:58] <webrosc> mill? are you using a translator?
#652 [16:59] <azulamAl> yes
#653 [16:59] <azulamAl> ;-;
#654 [16:59] <azulamAl> im brasilian
#655 [16:59] <azulamAl> and
#656 [16:59] <azulamAl> i dont can speak english
#657 [17:00] <webrosc> your doing fine, just a couple works getting lost in translation
#658 [17:00] <webrosc> ??> azulamAl tools/hjt
#659 [17:00] <Absol> azulamAl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [17:00] <Absol> azulamAl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [17:01] <azulamAl> log?
#662 [17:02] <azulamAl> log file?
#663 [17:07] <azulamAl> will not steal me if I put the link in this chat here?
#664 [17:07] <azulamAl> i can post?
#665 [17:08] <azulamAl> can i post
#666 [17:08] <azulamAl> ?
#667 [17:08] <webrosc> it isn't anything personal
#668 [17:08] <azulamAl> ?
#669 [17:08] <azulamAl> what is personal?
#670 [17:08] <webrosc> the log is safe
#671 [17:08] <azulamAl> ok
#672 [17:09] <azulamAl> https://paste.ubuntu.com/p/PK29SNTfG7/
#673 [17:09] <azulamAl> ok is this
#674 [17:10] <azulamAl> is correct?
#675 [17:10] <webrosc> azulamAl, remove hamachi, turn off discord overlay, and remove trusteer
#676 [17:11] <azulamAl> but i dont have hamicha ;-;
#677 [17:11] <azulamAl> hamachi
#678 [17:11] <webrosc> yes you do
#679 [17:11] <azulamAl> wow
#680 [17:12] <azulamAl> how i remove?
#681 [17:12] <azulamAl> How do I remove it?
#682 [17:16] <azulamAl> pls
#683 [17:16] <webrosc> via your control panel
#684 [17:17] <azulamAl> ok
#685 [17:17] <azulamAl> later?
#686 [17:18] <azulamAl> ;-;
#687 [17:20] <azulamAl> pls
#688 [17:21] * SavageWither8 [webchat@075-177-157-085.res.spectrum.com] has joined #minecrafthelp
#689 [17:22] <webrosc> do it whenever you want, but the programs i mentioned maybe an issue to minecraft
#690 [17:24] <azulamAl> but how do I remove those programs that you mentioned
#691 [17:24] <azulamAl> I already tried to find something to fix it but I could not find anything
#692 [17:24] <webrosc> control panel, programs and features
#693 [17:24] * SavageWither8 [webchat@075-177-157-085.res.spectrum.com] has quit. (Client Quit)
#694 [17:25] <webrosc> if you can't do it i suggest you ask someone who can work a computer to do it for you
#695 [17:26] <azulamAl> yes
#696 [17:26] <azulamAl> i know
#697 [17:28] <azulamAl> But nobody knows how to pack and I already searched the internet but I found nothing and I'm in a hurry tomorrow you could help me because now I'll leave you
#698 [17:28] <azulamAl> by
#699 [17:28] <azulamAl> bye
#700 [17:28] <azulamAl> i
#701 [17:29] * azulamAl [webchat@bbb7d085.virtua.com.br] has joined #minecrafthelp
#702 [17:29] <azulamAl> i remove hamachi
#703 [17:30] * azulamAl [webchat@bbb7d085.virtua.com.br] has quit. (Client Quit)
#704 [17:36] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#705 [17:48] * LMO [webchat@c-75-70-157-44.hsd1.co.comcast.net] has joined #minecrafthelp
#706 [17:49] <LMO> so I was trying to repair my minecraft launcher and I ran into error code 2753. What is it?
#707 [17:50] <webrosc> post the crash log to paste.ubuntu.com and link it here
#708 [17:52] <LMO> https://paste.ubuntu.com/p/NfPy77GCKr/
#709 [17:53] <webrosc> the whole crash report
#710 [17:54] <webrosc> or is it the installer itself thats having issues?
#711 [17:54] <LMO> installer
#712 [17:57] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#713 [18:00] <LMO> so I downloaded the .exe and that seems to get the launcher up just fine
#714 [18:01] <LMO> but now some unexpected error occurred and it just crashes
#715 [18:02] <LMO> It doesn't have a crash report or anything
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#717 [18:28] * DTRaptor [webchat@static.belong.com.au] has joined #minecrafthelp
#718 [18:30] <DTRaptor> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information
#719 [18:30] <DTRaptor> what is this?>
#720 [18:32] <mattym> DTRaptor, Whatever server you are trying to connect to is stopping you because you cannot make a stable connection to it.
#721 [18:33] <DTRaptor> ok, how do i fix that?
#722 [18:34] <mattym> DTRaptor, Generally, 'you' cannot. It just means the path between your network and the servers is not fast/stable enough to complete the connection.
#723 [18:35] <DTRaptor> so what do they have to do, im trying to connect to a friends server
#724 [18:36] <mattym> DTRaptor, You and they can try a router restart. But if that doesnt help, nothing can be done.
#725 [18:37] <mattym> Besides better or different internet.
#726 [18:45] <DTRaptor> oh, ok thanks!
#727 [18:56] * citywidsole [webchat@d50-92-144-113.bchsia.telus.net] has joined #minecrafthelp
#728 [18:57] <citywidsole> Hey i am having trouble migrating/signing into my account. I have tried the forgot password and i am not reciving any emails. In the past I have gotten the email right away to change my password.
#729 [18:58] <mattym> citywidsole, The account is at this time, unmigrated?
#730 [18:58] <citywidsole> potentially. I am unaware of when the migration of accounts happened if i was a current user or not
#731 [18:59] * codmaster [webchat@c-73-142-173-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#732 [18:59] <mattym> citywidsole, It was not automated, so you would have had to do it yourself, if you bought the game before 2012
#733 [19:00] <codmaster> when i try to change my security questions i have to type in my password but when i do that it says wrong password but the thing is i just changed my password and its the same password i use on most other things
#734 [19:00] <citywidsole> My last email was in 2018-04-17
#735 [19:00] <citywidsole> that i recieved from Mojang
#736 [19:00] <mattym> citywidsole, What was that in regards to?
#737 [19:01] <citywidsole> setting up security questions then a password change as well
#738 [19:01] <mattym> ??> codmaster login/throttle
#739 [19:01] <Absol> codmaster: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#740 [19:01] <Absol> codmaster: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#741 [19:01] <mattym> citywidsole, Ok, so if that was done, its been migrated.
#742 [19:01] <mattym> citywidsole, Are you sure you have had it sent to the correct email, and have you checked any spam/junk folders in that email?
#743 [19:02] <codmaster> wow wtf
#744 [19:02] <citywidsole> yes
#745 [19:02] * meep9 [webchat@c-24-8-58-6.hsd1.co.comcast.net] has joined #minecrafthelp
#746 [19:02] <citywidsole> checked both tried yesturday and today no email
#747 [19:02] <mattym> ??> citywidsole account/send-email
#748 [19:02] <Absol> citywidsole: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#749 [19:02] <Absol> citywidsole: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#750 [19:03] <meep9> hi, I am unable to connect to servers on the minecraft launcher. Can you help?
#751 [19:03] <mattym> meep9, What happens when you try?
#752 [19:03] <citywidsole> okay will try thanks
#753 [19:04] <meep9> Picture: https://drive.google.com/file/d/1ZAR1_ABQ0_RTuh7v8QwLvbK99hVCeS_6/view?usp=sharing
#754 [18:46] <mattym> ??> meep9 tools/hjt
#755 [18:46] <Absol> meep9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#756 [18:46] <Absol> meep9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#757 [18:48] <meep9> https://paste.ubuntu.com/p/G82HgwCTTt/
#758 [18:49] <mattym> ??> meep9 info/mcleaks
#759 [18:49] <Absol> meep9: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#760 [18:49] <Absol> meep9: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#761 [18:49] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Quit: Follow ma Twitter: @GingerGeek)
#762 [18:50] <meep9> I have removed all "illegal" issues I thought...
#763 [18:51] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has joined #minecrafthelp
#764 [18:54] * Eden [webchat@c-98-222-122-189.hsd1.in.comcast.net] has joined #minecrafthelp
#765 [18:54] <meep9> what is the ip's i need to input into the hosts file in system32
#766 [18:54] <webrosc> read what absol said, and do it
#767 [18:54] <mattym> meep9, None, remove all lines containing mojang
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#771 [18:55] <meep9> oh
#772 [18:55] <Eden> Hi i'm having issues starting up Minecraft.
#773 [18:55] <Eden> Here are my logs: https://pastebin.com/trvjcxkg
#774 [18:56] <webrosc> eden....Error details: There is not enough space on the disk
#775 [18:56] <webrosc> free up diskspace
#776 [18:56] <Eden> Oh yikes yeah that'd doo it
#777 [18:56] <Eden> do*
#778 [18:56] <Eden> Thank you
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#785 [20:58] * hog [webchat@host721680039144.direcway.com] has joined #minecrafthelp
#786 [20:59] <hog> When I try to install the software for the first time I get this: Failed to download file. log4j-core-2.8.1.jar
#787 [20:59] <hog> first time loading software after install, i mean
#788 [21:00] <webrosc> hog, uninstall bytefence
#789 [21:01] <hog> I don't believe I have that on my computer
#790 [21:01] <webrosc> ??> hog tools/hjt
#791 [21:01] <Absol> hog: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#792 [21:01] <Absol> hog: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#793 [21:01] <hog> alright
#794 [21:01] * codmaster [webchat@c-73-142-173-209.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#795 [20:52] * hog [webchat@host721680039144.direcway.com] has joined #minecrafthelp
#796 [20:53] <hog> https://paste.ubuntu.com/p/hydmztGH5q/
#797 [21:03] <webrosc> try disabling/removing soulseekqt
#798 [21:03] * thelounge50 [webchat@99-129-221-116.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#799 [21:04] <thelounge50> How don you put horse armor on a horse in PE
#800 [21:05] <webrosc> tame horse, then open its inv and put it on like you do with saddle?
#801 [21:06] <thelounge50> How do it tame the horse
#802 [21:06] <webrosc> thelounge50, this is also a tech help, not a how to play help, try the wiki http://minecraft.gamepedia.com/
#803 [21:06] <thelounge50> sorry I'm dumb
#804 [21:06] * thelounge50 [webchat@99-129-221-116.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#805 [21:19] * Webchat_95212 [webchat@99-129-221-116.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#806 [21:20] <Webchat_95212> How to tame horse
#807 [21:20] * Steven [webchat@pool-100-8-47-139.nwrknj.fios.verizon.net] has joined #minecrafthelp
#808 [21:20] <Steven> hello
#809 [21:21] <Webchat_95212> how do you tame a horse in PE
#810 [21:21] <webrosc> Webchat_95212, again, check the wiki, this isn't how to play help
#811 [21:22] <Webchat_95212> i did and it didn't help
#812 [21:22] <Steven> I have a problem with starting up my minecraft server
#813 [21:22] <webrosc> changing your nick here won't change what we do
#814 [21:22] <webrosc> Steven, what problem?
#815 [21:23] <Webchat_95212> my minecraft is laggy
#816 [21:23] <webrosc> get a better phone
#817 [21:23] <webrosc> or turn down settings
#818 [21:23] <Webchat_95212> its an I pad ITS NEW
#819 [21:24] <Steven> So whenever I launch the minecraft server program it either crashes immediately or it tells me that it is "failing to save server.properties"
#820 [21:24] <Webchat_95212> K
#821 [21:24] <webrosc> Steven, what OS?
#822 [21:24] <Steven> Windows 7
#823 [21:24] <Webchat_95212> how do I get coins
#824 [21:25] <webrosc> Webchat_95212, you buy them from the ingame store
#825 [21:25] <Webchat_95212> k thx
#826 [21:25] <webrosc> Steven, do you have free space on hard drive?
#827 [21:26] <Steven> lemme see
#828 [21:26] <Steven> yes i have plenty of space
#829 [21:26] <Webchat_95212> wait what website can i ask for the horse thing
#830 [21:27] <Steven> wiki
#831 [21:27] <webrosc> Webchat_95212, google.com
#832 [21:27] <Webchat_95212> k
#833 [21:28] <webrosc> Steven, has the game made a server log?
#834 [21:28] * Webchat_95212 [webchat@99-129-221-116.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#835 [21:28] <Steven> Does that mean the server properties folder
#836 [21:29] <Steven> Or the log folder?
#837 [21:29] <webrosc> log folder
#838 [21:29] <Steven> yes
#839 [21:29] <webrosc> server properties is a file
#840 [21:30] <Steven> lmao but yes theres a log folder
#841 [21:30] <webrosc> oh, do you have a server.properties file? if so is it open in an editor?
#842 [21:30] <Steven> yes
#843 [21:31] <webrosc> close the editor, then run server
#844 [21:32] <Steven> Same result just crashing on startup
#845 [21:32] <Steven> would you like to see the log?
#846 [21:33] <webrosc> yeah, stick it on paste.ubuntu.com and link here
#847 [21:34] <Steven> https://paste.ubuntu.com/p/Sx37ScN8qn/
#848 [21:36] <webrosc> did you put an ip in the server.properties file?
#849 [21:37] * YTcat28 [webchat@cpe-192-180-134-105.kya.res.rr.com] has joined #minecrafthelp
#850 [21:37] <Steven> At the moment its blank but I have put an ip in and the same thing occured
#851 [21:37] <Steven> but i will try again
#852 [21:37] <webrosc> it should be blank
#853 [21:38] <webrosc> check running programs, close ALL java ones
#854 [21:40] <YTcat28> my minecraft wont load at all, its just stuck on the loading mojang screen
#855 [21:40] <Steven> there arent any running java programs
#856 [21:41] <webrosc> YTcat28, disable discord overlay
#857 [21:41] <YTcat28> ok
#858 [21:44] <YTcat28> its still stuck on the loading screen
#859 [21:45] <YTcat28> nevermind
#860 [21:45] <Steven> any ideas what it might be?
#861 [21:45] <webrosc> Steven, try a different port, like 25566
#862 [21:50] <Steven> Just did what you said and now the server program is working.
#863 [21:50] <Steven> However, the server is not being detetced in minecraft
#864 [21:51] <webrosc> something is using the default port, reboot computer, reset port back to 25565, then try again
#865 [21:51] <Steven> ok i will be back then to let you know if it works or not
#866 [21:52] <Steven> will you here in 15 minutes or so?
#867 [21:52] <Steven> be*
#868 [21:53] * Steven [webchat@pool-100-8-47-139.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#869 [21:56] * ThatsUnfair [webchat@cpe-71-69-80-160.triad.res.rr.com] has joined #minecrafthelp
#870 [21:57] <ThatsUnfair> so, my friend is getting a "minecraft crashed whilst initializing game" crash. is there any information that could help us?
#871 [22:18] * Steven [webchat@pool-100-8-47-139.nwrknj.fios.verizon.net] has joined #minecrafthelp
#872 [22:18] <Steven> hello
#873 [22:19] <Steven> Hello webrosc are you here?
#874 [22:23] * Alexcis [webchat@075-181-105-068.res.spectrum.com] has joined #minecrafthelp
#875 [22:25] <Alexcis> im having the java problem is there a way to fix that?
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#877 [23:41] * atomfullerene [webchat@198-204-220-96-pptp38-dynamic.chico.ca.digitalpath.net] has joined #minecrafthelp
#878 [23:41] <XxJosephxX7> hey i need help with something
#879 [23:41] <XxJosephxX7> my minecraft keeps crashing
#880 [23:41] <mattym> ??> XxJosephxX7 launcher/log
#881 [23:41] <Absol> XxJosephxX7: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#882 [23:42] <XxJosephxX7> i did do that it didnt work
#883 [23:42] <mattym> XxJosephxX7, Its not supposed to make anything work, its supposed to get us more info.
#884 [23:42] <XxJosephxX7> oh
#885 [23:42] <atomfullerene> Having trouble finding a stronghold in 1.13.1 ...it's not where the eyes or chunkbase say it should be. Even took a look around with spectator mode but nothing was down there
#886 [23:42] <XxJosephxX7> ok let me do it again real quick
#887 [23:43] <mattym> atomfullerene, Are you running any mods?
#888 [23:43] <atomfullerene> Nope
#889 [23:44] <mattym> atomfullerene, If you can provide the world and confirm for sure, thats something you would need to report on bugs.mojang.com
#890 [23:44] <XxJosephxX7> no
#891 [23:44] <XxJosephxX7> i am starting the game up now
#892 [23:48] <XxJosephxX7> https://paste.ubuntu.com/p/zmwHz8bxv6/
#893 [23:48] <XxJosephxX7> thats the url for the problem
#894 [23:48] <XxJosephxX7> can someone please help me
#895 [23:48] <mattym> XxJosephxX7, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#896 [23:48] <mattym> XxJosephxX7, If that does not help or apply do the following
#897 [23:48] <XxJosephxX7> ok
#898 [23:48] <mattym> ??> XxJosephxX7 av/adwcleaner
#899 [23:48] <Absol> XxJosephxX7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#900 [23:48] <Absol> XxJosephxX7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#901 [23:48] <XxJosephxX7> ok
#902 [23:48] <XxJosephxX7> thx
#903 [23:51] <XxJosephxX7> um @absol it came up with an option to clean restart later or clean restart now
#904 [23:51] <XxJosephxX7> witch one do i do
#905 [23:51] <mattym> XxJosephxX7, Now
#906 [23:51] <XxJosephxX7> ok
#907 [23:51] * XxJosephxX7 [webchat@58.178.196.36] has quit. (Quit: webchat.esper.net)
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#909 [23:54] <XxJosephxX7> okay im back
#910 [23:54] <XxJosephxX7> it reset now what
#911 [23:54] <mattym> Try running the game again
#912 [23:54] <XxJosephxX7> ok
#913 [23:55] <XxJosephxX7> it worked
#914 [23:55] <XxJosephxX7> thankyou so much
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#917 [23:48] <Andrio> ??> DavidAvasalcai account/send-email
#918 [23:48] <Absol> DavidAvasalcai: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#919 [23:48] <Absol> DavidAvasalcai: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.