#1 [00:01] <DavidAvasalcai> Hi, my parents have changed their Email, how can I change it on my Minecraft account?
#2 [00:03] * tumbleweed [~bildramer@p2003004D8D3D8B00F09790952ADBDE27.dip0.t-ipconnect.de] has joined #minecrafthelp
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#4 [00:02] <DavidAvasalcai> Ok, i will try. Thanks you
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#6 [00:49] * HarmonyHeartYT [webchat@165-73-115-182.ip.afrihost.capetown] has joined #minecrafthelp
#7 [00:52] <HarmonyHeartYT> Hey Minecraft, I'm having trouble getting on to Minecraft. I bought it for my PC only yesterday, and have not added any mods, but for some reason, every time I try to enter one of my worlds, it tells me the game is experiencing errors and shuts down. This happens every time I've tried to play! What do I do?
#8 [00:56] <yuken> Experiencing errors? How so?
#9 [00:56] <HarmonyHeartYT> Everytime i try to play on a world it tells me Minecraft has crashed
#10 [01:00] <yuken> ??> HarmonyHeartYT launcher/log
#11 [01:00] <Absol> HarmonyHeartYT: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#12 [01:01] <HarmonyHeartYT> OK thanks, will try that
#13 [00:54] * HarmonyHeartYT [webchat@165-73-115-182.ip.afrihost.capetown] has joined #minecrafthelp
#14 [00:56] <HarmonyHeartYT> OK, so I joined the chat earlier, asking for help with my Minecraft because it keeps crashing whenever I try to enter. Someone asked me for my launcher log?
#15 [01:14] <yuken> Yep.
#16 [01:15] <HarmonyHeartYT> So i have my launcher log, what do I do now?
#17 [01:15] <HarmonyHeartYT> Sorry, I'm new to Minecraft :D
#18 [01:19] <yuken> You have to post it in the link given to you so we can see it, which should help us figure out what is wrong
#19 [01:20] <HarmonyHeartYT> The link that was given to me earlier was just a link that showed me how to get my launcher log...
#20 [01:22] <yuken> It did not. It had more instructions after that.
#21 [01:23] <HarmonyHeartYT> Ohhh... the page i was sent to told me to copy the URL and give it to the person asking for my launcher log...
#22 [01:24] <HarmonyHeartYT> This was the link I got: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#24 [01:25] <yuken> HarmonyHeartYT, go follow the instructions on that page or we are not able to help you.
#25 [01:36] * HarmonyHeartYT [webchat@165-73-115-182.ip.afrihost.capetown] has joined #minecrafthelp
#26 [01:37] <HarmonyHeartYT> Here's my launcher log : https://paste.ubuntu.com/p/GvRypbD8MZ/
#27 [01:39] <yuken> Does this happen with all worlds, HarmonyHeartYT?
#28 [01:40] <HarmonyHeartYT> Yes, unfortunately. Though I've only tried to make two so far, but none of them have worked
#29 [01:40] <yuken> ??> HarmonyHeartYT win/dxdiag
#30 [01:40] <Absol> HarmonyHeartYT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#31 [01:40] <yuken> That log wasn't very helpful, sadly.
#32 [01:40] <HarmonyHeartYT> Oh, OK
#33 [01:45] <HarmonyHeartYT> https://paste.ubuntu.com/p/Tqvg837FMq/ that was the link i got
#34 [01:47] <yuken> HarmonyHeartYT, you're going to want to download the second link here, https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=97499
#35 [01:47] <yuken> for Windows 8 64-bit
#36 [01:47] <yuken> Then install those drivers, and restart your computer
#37 [01:48] <HarmonyHeartYT> the one ending in .exe or ending in .zip
#38 [01:48] <yuken> exe.
#39 [01:49] <HarmonyHeartYT> ok
#40 [01:49] <HarmonyHeartYT> So once it's installed, do i have to set it up? Or does it do that auomatically
#41 [01:50] <yuken> It'll just install, then ask you to reboot.
#42 [01:50] <HarmonyHeartYT> Ok
#43 [01:51] <yuken> If that doesn't work, you'll have to wait for someone else to come and help you - I've gotta sleep, and it's late where a lot of us are (3AM here)
#44 [01:51] <HarmonyHeartYT> OK, thanks for all your help!
#45 [02:20] * Deprived [webchat@c-68-49-24-225.hsd1.mi.comcast.net] has joined #minecrafthelp
#46 [02:20] <Deprived> i need help
#47 [02:21] <Deprived> ive purchased the game for pc and connected my xbox live account to it but i cant sign into my account on the website with the same email
#48 [02:21] <Deprived> how do i fix this issue
#49 [02:24] <Deprived> so much for a support channel
#50 [02:33] * OhmsVaping420 [webchat@cpe-174-103-82-171.mi.res.rr.com] has joined #minecrafthelp
#51 [02:33] <OhmsVaping420> hey
#52 [02:33] <OhmsVaping420> Guys i need help
#53 [02:34] <OhmsVaping420> I need help like horribly
#54 [02:39] * OhmsVaping420 [webchat@cpe-174-103-82-171.mi.res.rr.com] has quit. (Quit: webchat.esper.net)
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#56 [03:18] * little [webchat@customer.worldstream.nl] has joined #minecrafthelp
#57 [03:20] <little> hi there, for some reasons I can't connect to my minecraft account, whether on minecraft.net or in the Java minecraft launcher... I'm on a mac
#58 [03:20] <little> I keep getting some kind of error network stating that It can't connect to the server
#59 [03:21] <little> Does anyone have the same issue?
#60 [06:45] * desciego [webchat@ip5f5ac606.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#61 [06:46] <desciego> i can't start mincraft with the 12.2 version
#62 [06:47] <Greymagic27> desciego, We only support the latest build (1.13.1) here
#63 [06:49] * desciego [webchat@ip5f5ac606.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#64 [06:57] * EmBiEm [webchat@89.215.201.147] has joined #minecrafthelp
#65 [06:58] <EmBiEm> Hello,I got problems with my account
#66 [06:58] <EmBiEm> Migration
#67 [07:07] * bildramer [~bildramer@p2003004D8D47960014F99B3D8C98DE47.dip0.t-ipconnect.de] has joined #minecrafthelp
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#71 [08:18] * zirve87 [webchat@host-176-40-246-122.reverse.superonline.net] has joined #minecrafthelp
#72 [08:19] <zirve87> I forgot my password, they sent e-mail, but it came to me
#73 [08:19] <Greymagic27> zirve87, I don't understand, if you got the email then everything is fine
#74 [08:20] <zirve87> e-mail sent to my mail does not come
#75 [08:21] <Greymagic27> zirve87, How long have you waited for the email?
#76 [08:21] <zirve87> one months
#77 [08:21] <Greymagic27> Send a new email to them
#78 [08:21] <Greymagic27> ??> zirve87 account/send-mail
#79 [08:22] <Greymagic27> ??> zirve87 account/send-email
#80 [08:22] <Absol> zirve87: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#81 [08:22] <Absol> zirve87: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#82 [08:22] <Greymagic27> ??> zirve87 account/trans-id
#83 [08:22] <Absol> zirve87: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#84 [08:52] * thelounge82 [webchat@23.27.45.110] has joined #minecrafthelp
#85 [08:53] <thelounge82> i keep getting the message "an error prevented your request from being processed" on my brand new laptop. can someone explain why and how i fix it?
#86 [08:54] <tyteen4a03> thelounge82: what are you trying to do?
#87 [08:55] <thelounge82> log in to my account on minecraft.net so that i can purchase minecraft.
#88 [08:55] * chaosflo44_plus [webchat@p5DF4BD02.dip0.t-ipconnect.de] has joined #minecrafthelp
#89 [08:56] * thelounge95 [webchat@185.124.72.12] has joined #minecrafthelp
#90 [08:56] <tyteen4a03> thelounge82: tried another browser?
#91 [08:57] <thelounge82> yes. chrome, chromium, and microsoft edge
#92 [08:57] <thelounge95> I have MC install on a (x) ubuntu linux. It used to work for some years but since half a year or so it refuses to start
#93 [08:57] * hog [webchat@host721680039144.direcway.com] has joined #minecrafthelp
#94 [08:58] <tyteen4a03> thelounge82: are cookies enabled? are you using this page to buy MC? https://minecraft.net/en-us/store/minecraft/?ref=h#register
#95 [08:58] <thelounge95> the error message is: Name: 1.13.1.json URL: https://launchermeta.mojang.com/v1/packages/68182cfc27e6807e7230740abb9e5ea56db7d0bf/1.13.1.json
#96 [08:58] <thelounge95> Fehler-Details: file already exists
#97 [08:58] <tyteen4a03> ??> thelounge82 launcher/log
#98 [08:58] <Absol> thelounge82: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#99 [08:58] <tyteen4a03> uh sorry
#100 [08:59] <tyteen4a03> ??> thelounge95 launcher/log
#101 [08:59] <thelounge95> but when I list the tmp folder this file is not there
#102 [08:59] <Absol> thelounge95: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#103 [08:59] <hog> unable to download file li_li.json
#104 [08:59] <chaosflo44_plus> Hello (yes again). I gave up my server and created one with server.pro and always get a long error message ...
#105 [08:59] <chaosflo44_plus> can someone help me here?
#106 [08:59] <thelounge95> @hog: ok,
#107 [08:59] <Greymagic27> ??> chaosflo44_plus error/download
#108 [08:59] <Absol> chaosflo44_plus: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#109 [08:59] <Greymagic27> Wrong person
#110 [08:59] <Greymagic27> Woops
#111 [08:59] <Greymagic27> ??> hog error/download
#112 [08:59] <Absol> hog: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#113 [09:00] <Greymagic27> chaosflo44_plus, Post the rror message on paste.ubuntu.com
#114 [09:00] <chaosflo44_plus> ok
#115 [09:00] <chaosflo44_plus> I'll take a look again as she was
#116 [09:02] <thelounge82> I dont have the minecraft launcher yet. it says i cant install until i purchase and i cant purchase until i log in. Lets back track to when you asked about enabled cookies? I have not tried to disable them, but that does look like the page i am using to buy minecraft, except im not registering, just logging in to an account i have already made
#117 [09:02] <thelounge95> Absol: I activated the log but it does not show up, even afer restarting the launcer
#118 [09:03] <tyteen4a03> thelounge82: just wondering, have you verified your email?
#119 [09:03] <tyteen4a03> thelounge82: any logs in .minecraft?
#120 [09:03] <tyteen4a03> ??> thelounge82 launcher/.minecraft
#121 [09:03] <thelounge82> Yes i verified it. I signed into my account on my roommates laptop and it worked. so there must be something firewalling the minecraft servers on my device.
#122 [09:03] <Absol> thelounge82: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#123 [09:03] <tyteen4a03> ugh
#124 [09:03] <tyteen4a03> thelounge95: any logs in .minecraft?
#125 [09:04] <tyteen4a03> ??> thelounge95 launcher/.minecraft
#126 [09:04] <Absol> thelounge95: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#127 [09:04] <tyteen4a03> thelounge82: are you able to buy Minecraft from there?
#128 [08:46] <tyteen4a03> thelounge82: you can download Minecraft straight away if you have already bought it: https://minecraft.net/en-us/download/
#129 [08:48] <thelounge82> Off my roomates laptop? no I didnt buy it on his. I havent bought it yet because I cant access my login from my own laptop
#130 [08:48] <thelounge82> what is the minecraft launcher? is that something i can download now or after i purchase it?
#131 [08:49] <thelounge95> tyteen4a03: lates file in ~/.minecraft/logs/ is lartest.log from july 15th this year
#132 [08:49] <thelounge95> colöd be tha last successfull start
#133 [08:50] <tyteen4a03> thelounge82: yeah not sure what's happening here
#134 [08:51] <tyteen4a03> thelounge82: are you able to log into account.mojang.com?
#135 [08:52] <tyteen4a03> thelounge95: ok, when you press Play and it crashes, does it give you any crash log at all?
#136 [08:53] <thelounge95> tyteen4a03: yes, I get a dialog thelling that something went wrong and I can display the actual error message there
#137 [08:54] <thelounge95> Unable to create directory. 1.13.1.json
#138 [08:54] <tyteen4a03> thelounge95: but it doesn't give you a link to see the actual crash report?
#139 [08:55] <tyteen4a03> thelounge95: that sounds like a permission problem
#140 [08:55] <thelounge95> it has the link "show more details"
#141 [08:55] <thelounge82> no it wont let me log in on there either
#142 [08:55] <tyteen4a03> thelounge95: yeah are you able to click on it
#143 [08:55] <tyteen4a03> thelounge82: this is unlikely, but:
#144 [08:56] <tyteen4a03> ??> thelounge82 login/throttle
#145 [08:56] <Absol> thelounge82: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#146 [08:56] <Absol> thelounge82: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#147 [08:56] <thelounge95> yes, and it opens a small text area with a somewhat longer error message
#148 [08:56] <tyteen4a03> thelounge82: I can check your computer for malware if that helps, but most likely you'll need to wait for bit
#149 [08:56] <thelounge95> which I posted initially
#150 [08:57] <tyteen4a03> thelounge95: can I have that on paste.ubuntu.com please
#151 [08:57] <tyteen4a03> ??> thelounge95 paste
#152 [08:57] <Absol> thelounge95: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#153 [08:58] <thelounge82> Ok. can you scan for malware as I wait for an hour?
#154 [08:58] <thelounge95> https://paste.ubuntu.com/p/BS7gknPwmY/
#155 [08:58] <tyteen4a03> ??> thelounge82 tools/hjt
#156 [08:58] <Absol> thelounge82: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#157 [08:58] <Absol> thelounge82: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#158 [08:59] <tyteen4a03> ???> thelounge82 linux/reinst
#159 [08:59] <tyteen4a03> thelounge82: sorry that's not for you, please follow instructions for HijackThis
#160 [08:59] <tyteen4a03> ???> thelounge95 linux/reinst
#161 [09:01] <tyteen4a03> ... Absol may be dead
#162 [09:01] <thelounge95> tyteen4a03 what? should I reinstall the system?
#163 [09:02] <chaosflo44_plus> I can no longer execute commands via the console
#164 [09:02] * Andrio confiscates one of tyteen4a03's question marks.
#164 [09:02] <chaosflo44_plus> oh now
#165 [09:03] <tyteen4a03> thelounge95: yes please go to .minecraft and delete everything except the saves folder
#166 [09:03] <thelounge95> ok, sounds better...
#167 [09:03] <tyteen4a03> Andrio: how dare you
#168 [09:04] <Andrio> tyteen4a03, you looked confused.
#169 [09:04] <tyteen4a03> Andrio: ;_;
#170 [09:05] <tyteen4a03> ?? index
#171 [09:05] <Absol> index: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#172 [09:05] <tyteen4a03> Andrio: thanks
#173 [09:05] <tyteen4a03> ??> thelounge95 linux/reinst
#174 [09:06] <Absol> thelounge95: You may need to reinstall the locally installed files that Minecraft puts into place.
#175 [09:06] <Absol> thelounge95: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#176 [09:06] * Webchat_22196 [webchat@c110-22-121-226.eburwd6.vic.optusnet.com.au] has joined #minecrafthelp
#177 [09:06] <chaosflo44_plus> i have pasted it: https://paste.ubuntu.com/p/xwpSNGKxGy/
#178 [09:06] <tyteen4a03> ??> chaosflo44_plus mods
#179 [09:06] <Absol> chaosflo44_plus: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#180 [09:07] <tyteen4a03> chaosflo44_plus: but it's pretty clear in the error message
#181 [09:07] <chaosflo44_plus> yesterday was a long time
#182 [09:08] * Webchat_22196 [webchat@c110-22-121-226.eburwd6.vic.optusnet.com.au] has quit. (Client Quit)
#183 [09:08] <chaosflo44_plus> what?
#184 [09:08] <tyteen4a03> chaosflo44_plus: you're missing some files for the iControl plugin; you'll need to go to their support thread and ask for help there
#185 [09:08] <chaosflo44_plus> yesterday there was a long message
#186 [09:10] <chaosflo44_plus> and the other part?
#187 [09:10] <chaosflo44_plus> or should I go there for spigot support?
#188 [09:10] <tyteen4a03> chaosflo44_plus: yeah spigot support would be better for this, unless you can give us the error message from yesterday
#189 [09:11] <thelounge82> https://paste.ubuntu.com/p/h6fP6zk4wz/ here it is
#190 [09:12] <tyteen4a03> thelounge82: nothing looks amiss except mcafee
#191 [09:13] <tyteen4a03> thelounge82: McAfee is known to interfere with MC but I don't think it affects the website
#192 [09:14] <chaosflo44_plus> I do not remember yesterday's error message
#193 [09:14] <chaosflo44_plus> ...
#194 [09:14] <chaosflo44_plus> I then go to spigot support
#195 [09:14] <chaosflo44_plus> bye
#196 [09:15] <thelounge82> when doing some trouble shooting yesterday, i came across several articles that spoke of editing the "hosts" file. when i initially tried to run Hijacks, it said that there was something affecting it in hosts file. seems like something in there is interfering. does my mentioning of the hosts file ring any bells from other peoples experiences?
#197 [09:15] * chaosflo44_plus [webchat@p5DF4BD02.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#198 [09:15] <thelounge82> and ill try to disable mcafee
#199 [09:15] * chaosflo44_plus [webchat@p5DF4BD02.dip0.t-ipconnect.de] has joined #minecrafthelp
#200 [09:16] <chaosflo44_plus> now i see the error messege
#201 [09:16] <tyteen4a03> thelounge82: you need to run HijackThis as administrator
#202 [09:17] <tyteen4a03> thelounge82: uninstalling McAfee is the only way
#203 [09:18] <thelounge82> Ok. It says its disabled completely but ill uninstall.
#204 [09:18] <chaosflo44_plus> https://paste.ubuntu.com/p/2sY2dWFjtc/ here is the long msg
#205 [09:20] <thelounge82> here it is ran as an admin https://paste.ubuntu.com/p/nTfMg3dWW8/
#206 [09:20] <tyteen4a03> chaosflo44_plus: yes, something for spigot
#207 [09:21] <tyteen4a03> thelounge82: yep, nothing amiss there
#208 [09:21] <chaosflo44_plus> So should I clarify this with spigot?
#209 [09:21] <tyteen4a03> chaosflo44_plus: yes
#210 [09:21] <chaosflo44_plus> ok
#211 [09:21] * chaosflo44_plus [webchat@p5DF4BD02.dip0.t-ipconnect.de] has quit. (Client Quit)
#212 [09:21] <thelounge95> tyteen4a03 it works now, thanks
#213 [09:21] <thelounge82> ill try mcafree uninstall
#214 [10:00] * c^ [chip@thor.starbs.net] has quit. (Ping timeout: 202 seconds)
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#216 [10:03] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has joined #minecrafthelp
#217 [10:04] <Marc> my minecraft crash and I don't know why
#218 [09:46] <Greymagic27> ??> Marc launcher/crash-log
#219 [09:46] <Absol> Marc: We need to see your crash log, which is created after a crash.
#220 [09:46] <Absol> Marc: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#221 [09:50] <Marc> https://paste.ubuntu.com/p/zghYgfWf3n/
#222 [09:59] <Greymagic27> Try following these steps,
#223 [09:59] <Greymagic27> ??> Marc error/java-crash
#224 [09:59] <Absol> Marc: "A fatal error has been detected by the Java Runtime Environment."
#225 [09:59] <Absol> Marc: This error happens when something causes Java to become unstable. The usual culprit is broken video card drivers, however it can also be caused by a broken installation of Java. Update or reinstall your video card drivers, and if that fails, try reinstalling Java.
#226 [10:00] <Marc> ok
#227 [10:02] <Marc> Absol how I do that
#228 [10:09] * green-isnt-creative [webchat@0542f01a.skybroadband.com] has joined #minecrafthelp
#229 [10:14] <green-isnt-creative> sometimes my minecraft worlds fail to open, and i get error messages. ive had the hypothesis that i need to re-buy minecraft since ive had it since 2013,but do i have to because its been updated or something? i would really appreciate any help :)
#230 [10:17] <Andrio> green-isnt-creative, it's not possible for that to be an account issue, and you can still get the updates.
#231 [10:17] <Andrio> green-isnt-creative, what error messages?
#232 [10:19] <green-isnt-creative> I'll check, just give me a few minutes
#233 [10:27] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#234 [10:29] <green-isnt-creative> sorry, this is taking longer than it needs to, my computer just crashed and now ive been logged out of my minecraft account. waiting for a family member to send me the password and stuff. sorry :(
#235 [10:34] * Andrio offers green-isnt-creative https://keepass.info/
#235 [10:38] * thelounge82 [webchat@23.27.45.110] has quit. (Quit: webchat.esper.net)
#236 [10:45] * m7md [webchat@31.166.104.195] has joined #minecrafthelp
#237 [10:45] <green-isnt-creative> im assuming the correct version is 1.13.1 right?
#238 [10:45] <Andrio> green-isnt-creative, that's the latest release.
#239 [10:45] <m7md> i dont unerstand wahts wrong its not making me enter and just crashes and if youre asking heres the crach report
#240 [10:47] <Greymagic27> ??> m7md launcher/crash-log
#241 [10:47] <Absol> m7md: We need to see your crash log, which is created after a crash.
#242 [10:47] <Absol> m7md: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#243 [10:47] <green-isnt-creative> oki doki
#244 [10:48] <Greymagic27> ??> green-isnt-creative irc/multitasking
#245 [10:48] <Absol> green-isnt-creative: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#246 [10:48] <m7md> its too big too wiite
#247 [10:48] <Greymagic27> m7md, Use paste.ubuntu.com
#248 [10:49] <green-isnt-creative> oh, sorry :)
#249 [10:49] <Greymagic27> it's fine :)
#250 [10:49] <m7md> here it is i figured it out please help me im playing on the latest version
#251 [10:51] <m7md> i pressed paste it isnt working
#252 [10:51] <Greymagic27> Did you put a name?
#253 [10:52] <green-isnt-creative> ehh, i have a crash report, i would be grateful if someone could help me please :)
#254 [10:52] <m7md> ye
#255 [10:52] <Greymagic27> Yea, Follow the instructions I sent to m7md
#256 [10:52] <Greymagic27> Do you want them again?
#257 [10:53] <m7md> i pressed paste and inserted the crash report and wrote my name
#258 [10:53] <Greymagic27> m7md, Does it give you a url at the top which looks something like https://paste.ubuntu.com/p/MvNFpwp6KJ
#259 [10:54] * m7md [webchat@31.166.104.195] has quit. (Quit: webchat.esper.net)
#260 [10:55] <green-isnt-creative> pated it at pastebin
#261 [10:55] <Greymagic27> green-isnt-creative, Can you send the link?
#262 [10:56] <green-isnt-creative> https://paste.ubuntu.com/p/F8zDXTKnjV/
#263 [10:57] <Greymagic27> ??> green-isnt-creative tools/hjt
#264 [10:57] <Absol> green-isnt-creative: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#265 [10:57] <Absol> green-isnt-creative: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#266 [10:58] * CreeperMasters [webchat@31.166.104.195] has joined #minecrafthelp
#267 [10:59] <Greymagic27> CreeperMasters, Welcome back
#268 [10:59] <CreeperMasters> can u help me with this crash report i dont understand a thing
#269 [10:59] <Greymagic27> CreeperMasters, Can I have the paste.ubuntu.com link?
#270 [10:59] <CreeperMasters> ok
#271 [11:00] <CreeperMasters> https://paste.ubuntu.com/p/rfW66M7H2h/
#272 [11:00] * green-isnt-creative [webchat@0542f01a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#273 [11:00] <Greymagic27> ??> CreeperMasters tools/hjt
#274 [11:00] <Absol> CreeperMasters: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#275 [11:00] <Absol> CreeperMasters: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#276 [11:01] * thelounge72 [webchat@dyn-24-49-44-202.myactv.net] has joined #minecrafthelp
#277 [11:01] <thelounge72> Yo
#278 [11:01] <Greymagic27> thelounge72, Hi
#279 [11:01] <thelounge72> Java wont work
#280 [11:01] <Greymagic27> thelounge72, What do you mean?
#281 [11:01] <thelounge72> For some reason
#282 [11:02] <thelounge72> Unable to start Java
#283 [11:02] <Greymagic27> thelounge72, Is that the full error?
#284 [11:02] <thelounge72> Do u want the code?
#285 [11:02] <Greymagic27> thelounge72, Send the full error on paste.ubuntu.com
#286 [11:02] <CreeperMasters> wich file?
#287 [11:02] <Greymagic27> CreeperMasters, Just follow the instructions I gave you
#288 [11:04] <CreeperMasters> its not letting me copy
#289 [11:04] <Greymagic27> CreeperMasters, It's not letting you copy from inside the text file?
#290 [11:04] <CreeperMasters> ye
#291 [11:04] <thelounge72> It wont work
#292 [11:04] <Greymagic27> CreeperMasters, Are you copying into paste.ubuntu.com?
#293 [11:05] <CreeperMasters> ye
#294 [11:05] <thelounge72> Yes
#295 [11:05] <Greymagic27> CreeperMasters, Try to copy/paste it again
#296 [11:05] <Greymagic27> thelounge72, Just tell me the code
#297 [11:06] <thelounge72> Says I need the paste bin
#298 [11:06] <Greymagic27> ??> thelounge72 tools/hjt
#299 [11:06] <Absol> thelounge72: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [11:07] <Absol> thelounge72: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [11:07] <CreeperMasters> https://paste.ubuntu.com/p/pCWWkHC9gv/
#302 [11:07] <CreeperMasters> i figurd it out
#303 [11:07] <Greymagic27> ??> CreeperMasters av/mcafee
#304 [11:07] <CreeperMasters> now what?
#305 [11:07] <Absol> CreeperMasters: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#306 [11:07] <Absol> CreeperMasters: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#307 [11:07] <Greymagic27> ??> CreeperMasters av/mcafee/uninstall
#308 [11:07] <Absol> CreeperMasters: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#309 [11:07] <Greymagic27> ??> CreeperMasters av/bytefence
#310 [11:07] <Absol> CreeperMasters: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#311 [11:08] <Greymagic27> Please follow all those instructions
#312 [11:09] * thelounge72 [webchat@dyn-24-49-44-202.myactv.net] has quit. (Quit: webchat.esper.net)
#313 [11:10] <CreeperMasters> whats an apllication menue
#314 [11:11] <Greymagic27> What instruction are you trying to follow CreeperMasters
#315 [11:12] <CreeperMasters> all
#316 [11:14] <Greymagic27> Just follow the instructions CreeperMasters
#317 [11:33] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#318 [11:34] * Arcj [webchat@78.8.161.132] has joined #minecrafthelp
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#320 [11:51] * Alfredini [webchat@186-79-111-122.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#321 [12:00] * Chaosflo99Juli [webchat@p508B129E.dip0.t-ipconnect.de] has joined #minecrafthelp
#322 [12:01] <Chaosflo99Juli> hallo, mein minecraft musste aktualisiert werden (update) jetzt ist alles weg. kann wer helfen?
#323 [12:01] <Greymagic27> ??> Chaosflo99Juli lang/de
#324 [12:01] <Absol> Chaosflo99Juli: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#325 [12:02] <Chaosflo99Juli> hello, my minecraft had to be updated (update) now everything is gone. can someone help?
#326 [12:03] <Chaosflo99Juli> okay
#327 [12:05] <tyteen4a03> Chaosflo99Juli: what do you mean?
#328 [12:05] * nour [webchat@host-149-154-234-120.dynamic.voo.be] has joined #minecrafthelp
#329 [12:06] * maniacminer [webchat@host86-155-123-93.range86-155.btcentralplus.com] has joined #minecrafthelp
#330 [12:06] <nour> je veux telecharger manecraft mais je nùarrive pas
#331 [12:06] <maniacminer> i am getting a issue with the launcher
#332 [12:07] <Chaosflo99Juli> my minecraft is updatet from 1.12.2 to the new version. now all saved worlds, resourcepacks, shaders, mods and so on are gone
#333 [12:08] <maniacminer> this problem Unable to save download. bg_BG.lang
#334 [12:08] <nour> g how can I get there?
#335 [12:09] <tyteen4a03> ??> maniacminer error/download
#336 [12:09] <Absol> maniacminer: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#337 [12:09] <tyteen4a03> ??> nour lang/fr
#338 [12:09] <Absol> nour: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#339 [12:09] <Chaosflo99Juli> what can i do?
#340 [12:10] * maniacminer [webchat@host86-155-123-93.range86-155.btcentralplus.com] has quit. (Client Quit)
#341 [12:11] <tyteen4a03> Chaosflo99Juli: 1.12 mods are not compatible with 1.13
#342 [12:11] <tyteen4a03> Chaosflo99Juli: your worlds should not be gone however
#343 [12:11] <tyteen4a03> ??> Chaosflo99Juli launcher/.minecraft
#344 [12:11] <Absol> Chaosflo99Juli: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#345 [12:11] <tyteen4a03> Chaosflo99Juli: in the saves folder, can you see your worlds there?
#346 [12:15] * Chaosflo99Juli [webchat@p508B129E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#347 [12:24] * nour4 [webchat@host-149-154-234-120.dynamic.voo.be] has joined #minecrafthelp
#348 [12:25] <nour4> I never get to connect with minecraft
#349 [12:26] * lollypickaxe [webchat@host-78-144-225-30.as13285.net] has joined #minecrafthelp
#350 [12:26] <lollypickaxe> hello
#351 [12:26] <lollypickaxe> i am back
#352 [12:26] <lollypickaxe> i disconnected last time
#353 [12:27] * blizardo [webchat@ip-89-102-193-177.net.upcbroadband.cz] has joined #minecrafthelp
#354 [12:27] <blizardo> Hello
#355 [12:27] <lollypickaxe> hi
#356 [12:27] <nour4> hello
#357 [12:27] * lollypickaxe [webchat@host-78-144-225-30.as13285.net] has quit. (Client Quit)
#358 [12:27] <blizardo> I have a problem, someone stole my minecraft mojang account
#359 [12:28] * wooo [webchat@mrhmon2409w-lp130-02-67-71-53-155.dsl.bell.ca] has joined #minecrafthelp
#360 [12:28] <wooo> hello
#361 [12:28] <nour4> can you help me to download the minecraft games
#362 [12:28] <wooo> i have a question the luncher says it could not connect ti the server
#363 [12:29] <tyteen4a03> ??> blizardo account/hacked
#364 [12:29] <Absol> blizardo: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#365 [12:29] <Absol> blizardo: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#366 [12:29] <tyteen4a03> wooo: what's the exact error message?
#367 [12:29] <wooo> could not connect to server
#368 [12:29] <wooo> in the luncher
#369 [12:29] <wooo> free trial java one
#370 [12:29] <tyteen4a03> ??> wooo tools/hjt
#371 [12:29] <Absol> wooo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [12:29] <Absol> wooo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#373 [12:30] <blizardo> i havent got transaction id i bought minecraft 6 years ago..
#374 [12:30] <wooo> ok
#375 [12:30] <tyteen4a03> blizardo: how did you pay for Minecraft?
#376 [12:31] <blizardo> credit card
#377 [12:31] <wooo> have to go
#378 [12:31] <wooo> good bye
#379 [12:31] <tyteen4a03> ??> blizardo account/trans-id/skrill
#380 [12:31] <Absol> blizardo: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#381 [12:31] <Absol> blizardo: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#382 [12:32] <nour4> can you send me the exact site without pirate to buy menicraft
#383 [12:32] * Chasflo99Juli [webchat@p508B129E.dip0.t-ipconnect.de] has joined #minecrafthelp
#384 [12:32] * blizardo [webchat@ip-89-102-193-177.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#385 [12:32] <Chasflo99Juli> my chat went out.
#386 [12:34] <nour4> can you send me the exact site without pirate to buy menicraft
#387 [12:34] <tyteen4a03> nour4: Minecraft.net
#388 [12:36] * nour4 [webchat@host-149-154-234-120.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#389 [12:36] <Chasflo99Juli> Yesterday the game needed and made an update to 1.13.1. all stored worlds which was in front of it are gone. they are not even in the saves folder. just had it again made an update and the stored worlds of today are in the saves folder to find. how do I set this? where can I find the "old" stored worlds again and and and ... or can someone stop me
#390 [12:36] <Chasflo99Juli> via remote control? I hope the google translator is good.
#391 [12:37] <tyteen4a03> ??> Chasflo99Juli launcher/.minecraft
#392 [12:37] <Absol> Chasflo99Juli: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Launch options, click on the Profile (usually Latest release), then press the directory icon next to Game directory.
#393 [12:37] <tyteen4a03> Chasflo99Juli: can you see your saves there?
#394 [12:37] <tyteen4a03> Chasflo99Juli: in the saves folder
#395 [12:44] <Chasflo99Juli> in% appdata% see in saves my worlds of today. I do not see the "old" worlds of yesterday's update
#396 [12:46] <tyteen4a03> Chasflo99Juli: not sure what you have done to it, but if you use the official launcher to update this should not happen
#397 [12:46] <tyteen4a03> Chasflo99Juli: how many launcher profiles do you have?
#398 [12:47] <Chasflo99Juli> now only the newest version
#399 [12:47] <tyteen4a03> Chasflo99Juli: then I don't really know tbh
#400 [12:48] <Chasflo99Juli> in %appdata% are all version ... optifine , forge and so on
#401 [12:49] <Chasflo99Juli> I opened minecraft luncher quite normally and had to update
#402 [12:49] <tyteen4a03> Chasflo99Juli: are you using the official launcher?
#403 [12:50] <Chasflo99Juli> I'm trying to create a screenshort moment
#404 [12:56] <Chasflo99Juli> http://prntscr.com/l087s9
#405 [12:59] * Chaosflo99Juli [webchat@p508B129E.dip0.t-ipconnect.de] has joined #minecrafthelp
#406 [13:00] <Chaosflo99Juli> chat is down again
#407 [13:01] <Chaosflo99Juli> http://prntscr.com/l089m1
#408 [13:01] <Chaosflo99Juli> here in minecraft luncher I had to update it
#409 [12:50] <Chaosflo99Juli> can someone help me by remote control
#410 [12:51] <Chaosflo99Juli> can someone help me by remote control so that all resource packages, mods, optifine and so on are back?
#411 [13:43] * Will1 [webchat@no-dns-yet-88-98-32-107.zen.net.uk] has joined #minecrafthelp
#412 [13:44] <Will1> Hello
#413 [13:44] <Will1> Is anyone here
#414 [13:44] * Will1 [webchat@no-dns-yet-88-98-32-107.zen.net.uk] has quit. (Client Quit)
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#418 [14:35] <Webchat_91035> I am trying to log into my account but even when i change it it says invalid or uknown log in. When i try from the launcher, it says couldnt connect to server
#419 [14:36] <Lini> Hi so I have clicked my Minecraft icon three times it shows the launcher and I click it but the Mojang screen hasn't appeared
#420 [14:37] <Lini> hello?/
#421 [14:43] * Lini [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#422 [14:47] * Webchat_28102 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#423 [14:48] <Webchat_28102> hi so im using Minecraft 1.13.1 and when I open the Mojang screen it doesn't load or take me to the game I've had this problem before and u guys help out but I dont remember what to do
#424 [14:50] * Webchat_28102 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has quit. (Client Quit)
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#427 [16:39] * tueurdudimanche [webchat@LFbn-1-4603-217.w92-170.abo.wanadoo.fr] has joined #minecrafthelp
#428 [16:42] <tueurdudimanche> Hello, i try to connect to my Minecraft Account but i don't receive email from Mojang when i request a new password. Last email i've received was about a changing of my mail adress i didn't see. I think it has been hacked Please help :/
#429 [16:47] <yuken> ??> tueurdudimanche account/send-email
#430 [16:47] <Absol> tueurdudimanche: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [16:47] <Absol> tueurdudimanche: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#432 [16:51] <tueurdudimanche> I'm afraid i lost my transaction ID (i bought the game in 2012)
#433 [16:54] <yuken> And you don't have your credit card?
#434 [16:54] <yuken> And no way to prove it's you?
#435 [16:56] <tueurdudimanche> I've paid the game in 2012 with the credit card of a old friend --' I've received tons of mojang emails, but i don't find transaction ID
#436 [16:58] <tueurdudimanche> It's horrible, I also have the mail adress of the person who hacked my account
#437 [17:02] <yuken> I can't recommend much other than trying to call them, if you can't prove it's your account, can't get it back.
#438 [17:03] <tueurdudimanche> I'll try it, thank you for your help !
#439 [17:03] <yuken> Email them with all the info you can, call them if you can
#440 [17:03] <yuken> and use a better password, and separate passwords for all your services, ;p
#441 [16:48] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#442 [17:06] * Irishdude [webchat@c-76-26-190-37.hsd1.fl.comcast.net] has joined #minecrafthelp
#443 [17:07] <Irishdude> Hello I am having an issue related to my fps in minecraft, i am only getting 30-80fps on max settings with a r6 1600 and a 1070
#444 [17:08] <yuken> Irishdude, any mods?
#445 [17:09] <Irishdude> None
#446 [17:09] <Irishdude> I get over 100 while looking at ground/sky and 30 ish while looking around which makes me think its a rendering issue, but i wouldnt know why
#447 [17:10] <yuken> How's the framerate with all settings turned off besides, say, chuck distance?
#448 [17:10] <yuken> If it's good, then we can probably narrow it down to a setting or two that's buggy.
#449 [17:11] <Irishdude> I'm going to turn every setting to low except my resolution/refreshrate (1080p144hz) and chunk render distance which will be 32
#450 [17:12] <yuken> oh
#451 [17:12] <yuken> that's probably it.
#452 [17:12] <Irishdude> fullscreen on by the way
#453 [17:12] <yuken> Turn that chunk distance down, I bet that's it.
#454 [17:12] <Irishdude> except the render distance doesnt make a difference
#455 [17:12] <yuken> Really?
#456 [17:13] <yuken> Well, I have to go to the store, I'll be back in 30-60 mins; hoepefully someone else can help you during that time.
#457 [17:13] <yuken> Try some stuff to see if that can fix it though, mess around with some settings.
#458 [17:14] <Irishdude> its a bit more consistent at over 100, but i often get huge fps lag spikes that drop into the 30's for a few second
#459 [17:15] <yuken> If no one comes around to help you, I'll be back soon and I can try and figure it out then
#460 [17:15] <yuken> sorry, bad timing here :p
#461 [17:15] <Irishdude> Okay
#462 [17:16] <Irishdude> is 150-200 fps normal for render distance at 10 and all settings as low as possible? i thought i should be getting much more?
#463 [17:19] <Irishdude> I know it doesnt matter much of 144 but im still a bit confused
#464 [17:39] * BeniGaming [webchat@host86-136-249-78.range86-136.btcentralplus.com] has joined #minecrafthelp
#465 [17:40] <BeniGaming> Hello, when I load my Minecraft it gets stuck on the Mojang loading screen can anyone help?
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#467 [17:57] * LailaBleh [webchat@184-155-201-228.cpe.cableone.net] has joined #minecrafthelp
#468 [17:59] <LailaBleh> Hi my Minecraft game is crashing. It is a Windows 10 I believe. It tells me that The driver does not appear to support OpenGL. What does this mean and what do I do?
#469 [17:59] <webrosc> ??> LailaBleh win/dxdiag
#470 [17:59] <Absol> LailaBleh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#471 [17:59] <LailaBleh> Thank you I will say if it does not work
#472 [17:59] <webrosc> thats not a fix, but a diagnostic thing
#473 [18:01] <LailaBleh> If I delete this info will I still be able to access minecraft
#474 [18:02] <webrosc> delete what info? i just asked you to make a dxdiag log
#475 [18:02] <LailaBleh> I know but the saved info
#476 [18:02] <LailaBleh> like where you save all information
#477 [18:02] <webrosc> follow the guide, its to get a log, doesn't effect the game
#478 [18:02] <LailaBleh> Ok so when I delete, nvm
#479 [17:49] <LailaBleh> what does it mean "Copy the URL as seen in the image below and read on."
#480 [17:49] <webrosc> it means exactly what it says and shows
#481 [17:49] <LailaBleh> Idk what it means
#482 [17:50] <LailaBleh> nvm soorry
#483 [17:50] <webrosc> it means, copy the url of the page, as shown in the image, and read on
#484 [17:51] <webrosc> once you have the link, post it here
#485 [17:53] * MegaJuande [webchat@245-24-235-201.fibertel.com.ar] has joined #minecrafthelp
#486 [17:54] <LailaBleh> What?
#487 [17:55] <LailaBleh> Sry
#488 [17:55] * literally [webchat@50-46-194-226.evrt.wa.frontiernet.net] has joined #minecrafthelp
#489 [17:55] <webrosc> maybe you should ask someone else there to assist you who can read and follow the simple guide
#490 [17:56] <LailaBleh> I am sorry I don't know what you mean
#491 [17:56] <MegaJuande> i have this error: Process crashed with exit code -805306369. how do I solve it?
#492 [17:57] <webrosc> MegaJuande, post the whole crash report/log to paste.ubuntu.com then link that here
#493 [17:57] <MegaJuande> thank you
#494 [17:58] <LailaBleh> can I just launch the Minecraft now and it will work? Thank you for your effort in trying to help me
#495 [17:59] <webrosc> LailaBleh, it would help if you followed the guide and did as it said, the log it makes is so we can help you, its not a fix itself
#496 [17:59] <LailaBleh> I did as it says
#497 [18:00] <webrosc> the you will have a link from following the guide, post that link here
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#499 [18:01] <LailaBleh> I entered the EXACT thing it said and it brought me where I posted the thing and paste!ed and stuff
#500 [18:02] <webrosc> the last part, that you questioned, you copyied the url, we need that url to view the log
#501 [18:03] <LailaBleh> oh so I post what it said to type???
#502 [18:04] <webrosc> no, you post the link.... e.g. paste.ubuntu.com/4654463gd
#503 [18:04] <LailaBleh> ohhhh ok
#504 [18:04] <LailaBleh> https://paste.ubuntu.com/p/984GH2rznv/
#505 [18:05] <webrosc> now try again with the WHOLE dxdiag log
#506 [18:05] <webrosc> it should be a few 100 lines, not 160
#507 [18:06] <webrosc> 1000 lines
#508 [18:06] <LailaBleh> Oh so should I do the entire steps again?
#509 [18:06] <webrosc> yes, and the WHOLE log, not part of it
#510 [18:06] <LailaBleh> What?????
#511 [18:07] <LailaBleh> Sry I should understand but I dont
#512 [18:08] <LailaBleh> I will just do the steps
#513 [18:08] <webrosc> please ask a member of your household who can read and comprehend instructions to assist you
#514 [18:09] <LailaBleh> I cant
#515 [18:10] <webrosc> look at this log https://paste.ubuntu.com/p/3HQK7ryKxK/ see how long it is, your log should be long like that, not 150 lines ling like you sent
#516 [18:12] <LailaBleh> The one you said showed the numbers on the side over 500
#517 [18:13] <LailaBleh> nvm bye'
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#519 [18:47] * billy [webchat@172-222-093-010.dhcp.chtrptr.net] has joined #minecrafthelp
#520 [18:47] <billy> hello?
#521 [18:48] <billy> my game crashes on startup
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#525 [18:57] <Talia> I keep getting the error "Failed to download file. nether4.ogg" I checked for similar bugs, but the suggestions haven't helped since I don't have Byte-fence or anything like that on my pc.
#526 [18:57] <webrosc> ??> Talia tools/hjt
#527 [18:58] <Absol> Talia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#528 [18:58] <Absol> Talia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#529 [19:24] * Talia [webchat@pppoe-184-8-92-206.dsl.hrbg.epix.net] has joined #minecrafthelp
#530 [19:24] <Talia> https://paste.ubuntu.com/p/t9ZK75DCMK/
#531 [19:24] <Talia> (Sorry it took a bit, my laptop decided to update)
#532 [19:25] <webrosc> uninstall norton
#533 [19:26] <webrosc> ??> Talia av/norton
#534 [19:26] <Absol> Talia: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#535 [19:27] <webrosc> ??> Talia av/norton/uninstall
#536 [19:27] <Absol> Talia: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#537 [19:27] <webrosc> i thought first factoid was different
#538 [19:27] <Talia> Ok
#539 [19:28] <webrosc> norton is generally terrible too
#540 [19:28] <tyteen4a03> s/generally //
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#542 [19:52] * bildramer [~bildramer@p2003004D8D47960014F99B3D8C98DE47.dip0.t-ipconnect.de] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
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#544 [20:26] * Maddi [webchat@104-186-176-246.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#545 [20:26] <Maddi> Hello!
#546 [20:26] <Maddi> Hello????
#547 [20:27] <Maddi> Well anyway
#548 [20:27] <Maddi> Well anyway
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#552 [20:28] <Maddi> Why is it taking so long to uninstall Bytefence?
#553 [20:28] <Marcelo> hola a todos
#554 [20:29] <Maddi> hola coma estas?
#555 [20:29] <Maddi> hola coma estas?
#556 [20:29] * Maddi [webchat@104-186-176-246.lightspeed.rcsntx.sbcglobal.net] has left #minecrafthelp
#557 [20:29] <webrosc> ??> Marzenia lang/es
#558 [20:29] <Absol> Marzenia: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#559 [20:33] <webrosc> typical, auto complete worked with from name because the person left
#560 [20:33] <webrosc> wrong*
#561 [20:51] * DrNautilus [webchat@internal.midwestcustomshirts.com] has joined #minecrafthelp
#562 [20:52] <DrNautilus> I am unsure what is happening to my game. I JUST downloaded it, opened it up, and all I get is colored lines and I cannot even navigate the screen. I am running windows 10 and wanting to run the Java version of Minecraft, but I cant even play the game at this point.
#563 [20:53] <webrosc> ??> DrNautilus win/dxdiag
#564 [20:53] <Absol> DrNautilus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#565 [20:55] <DrNautilus> https://paste.ubuntu.com/p/ZnmHtw6kCP/
#566 [20:56] <webrosc> update your nvidia drivers
#567 [20:56] <DrNautilus> I tried that. It says its up to date
#568 [20:57] <webrosc> Driver Date/Size: 7/29/2018
#569 [20:57] <webrosc> they are not upto date
#570 [20:57] <webrosc> you used windows to update didn't you?
#571 [20:58] <DrNautilus> I did. I figured it would "search the web" as it said it does.
#572 [20:58] <webrosc> nope, windows update checks microsofts database
#573 [20:59] <webrosc> https://www.geforce.co.uk/drivers/results/138458
#574 [20:59] <DrNautilus> Ah. that is actually good to know. Thanks. Is there anything else I should know or do before getting the game to work?
#575 [20:59] <webrosc> that should work
#576 [21:00] <DrNautilus> Thanks a lot. If I still have issues I'll come ask. Thanks!
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#578 [21:18] <DrNautilus> webrosc, updating my drivers managed to get me past the first screen, after that, it is still doing the colored lines, which is the best that I can describe it as. Would an image or something help so that way you know what I am talking about?
#579 [21:18] <webrosc> it would yes
#580 [21:27] * seven [webchat@97-84-65-224.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#581 [21:30] <seven> is it possible to fix the opengl error in minecraft
#582 [21:30] <webrosc> ??> seven win/dxdiag
#583 [21:30] <Absol> seven: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#584 [21:30] <seven> https://paste.ubuntu.com/p/4DSTtXtZ66/
#585 [21:31] <webrosc> seven, your computer doesn't meet the requirements for minecraft
#586 [21:31] <webrosc> also the hardware isn't windows 10 supported too
#587 [21:31] <seven> oof
#588 [21:31] <seven> ill try downgrading it
#589 [21:31] <webrosc> its still below requirements
#590 [21:32] <seven> oh F ty for the help though
#591 [21:32] <webrosc> going to windows 7 won't make minecraft run
#592 [21:32] <DrNautilus> webrosc, so I managed to fight my way to a game, then got a crash report
#593 [21:32] <DrNautilus> https://paste.ubuntu.com/p/pKhfJQD5mT/
#594 [21:32] <seven> the gfx card died so im trying to make it work with the intel graphics card
#595 [21:32] <webrosc> DrNautilus, looks like a nvidia crash, uninstall the nvidia software etc, then reinstall it fresh
#596 [21:33] <webrosc> seven, see https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
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#602 [22:17] <DrNautilus> No dice. I have deleted everyting Nvidia related, restarted my computer numerous times due to deleting drivers and GeForce Exp, and I still get issues.
#603 [22:37] * damien [webchat@c-71-227-215-92.hsd1.wa.comcast.net] has joined #minecrafthelp
#604 [22:38] <damien> it is saying unable to locate runtime or something
#605 [22:39] <damien> The system cannot find the path specified
#606 [22:41] <DrNautilus> webrosc, https://youtu.be/17CFs43upDU this is a video of what happens when I open the game and manage to get to "play"
#607 [22:48] <webrosc> DrNautilus, i'm not sure then, looks like a graphic issue and reinstalling drivers etc should've helped, unless your gpu is overheating, though not sure why it would be
#608 [22:48] <webrosc> damien, reinstall minecraft
#609 [22:48] <webrosc> ??> damien win/reinst
#610 [22:48] <Absol> damien: You may need to reinstall the locally installed files that Minecraft puts into place.
#611 [22:48] <Absol> damien: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#612 [22:49] <webrosc> damien, follow next one, not last one
#613 [22:49] <webrosc> ??> damien win/reinst/full
#614 [22:49] <Absol> damien: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#615 [22:49] <Absol> damien: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#616 [22:49] <damien> thx
#617 [22:55] <DrNautilus> I am giving one last thing a try to see if another program is screwing with it.
#618 [22:55] <DrNautilus> And that is a no, it didn't fix it.
#619 [23:20] * billybob [webchat@pool-98-110-37-94.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#620 [23:21] <billybob> i can't download the latest version of Minecraft, any suggestions?
#621 [23:21] <webrosc> why can't you exactly?
#622 [23:22] <billybob> idk it says "unable to save download"
#623 [23:22] <webrosc> uninstall bytefence
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#625 [23:33] * Luis_WoodzGroczo [webchat@190.124.91.210] has joined #minecrafthelp
#626 [23:33] <Luis_WoodzGroczo> hola
#627 [23:33] <Luis_WoodzGroczo> alguien me ayuda
#628 [23:34] <webrosc> ??> Luis_WoodzGroczo lang/es
#629 [23:34] <Absol> Luis_WoodzGroczo: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
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#634 [23:40] <DrNautilus2> anyone know what nvoglv64.dll is ?
#635 [23:41] * C4den2006 [webchat@cpe-104-33-211-88.socal.res.rr.com] has joined #minecrafthelp
#636 [23:41] <C4den2006> Hey
#637 [23:41] <C4den2006> I came here for some help
#638 [23:41] <C4den2006> my game keeps crashing
#639 [23:41] <DrNautilus2> That is what I have been told is problematic, and I do not know what to do or how to fix.
#640 [23:41] <webrosc> C4den2006, explain more, in detail
#641 [23:42] <C4den2006> it says whenever that I open it that it is not responding
#642 [23:42] <C4den2006> the launcher works perfectly
#643 [23:42] <C4den2006> nothing else tho
#644 [23:42] <webrosc> ??> C4den2006 launcher/log
#645 [23:42] <Absol> C4den2006: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#646 [23:44] <webrosc> DrNautilus2, how many displays do you have?
#647 [23:46] <DrNautilus> 2
#648 [23:47] <webrosc> can you try unplugging one, then try minecraft
#649 [23:47] * C4den2006 [webchat@cpe-104-33-211-88.socal.res.rr.com] has joined #minecrafthelp
#650 [23:48] <C4den2006> So I followed the instructions and now i have the link
#651 [23:48] <C4den2006> https://paste.ubuntu.com/p/YyPJ5W3wz9/
#652 [23:48] <webrosc> C4den2006, have a look at https://minecraftirc.net/support-articles/known-incompatible-software/ and remove/disable any programs etc as required
#653 [23:49] <DrNautilus> no dice. I checked the launcher log, and I got this message
#654 [23:50] <DrNautilus> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound
#655 [23:50] <DrNautilus> does that just reinforce that its a graphical problem?
#656 [23:50] <webrosc> i'm lost then, p.s. post the full crash log in the forum post you made too, use spoilers
#657 [23:51] <DrNautilus> I've stopped trying to get into the actual game, but I will since it is the only way to get a crash log.
#658 [23:51] <C4den2006> I'm still not exactly sure what to do
#659 [23:52] <webrosc> ??> C4den2006 tools/hjt
#660 [23:52] <Absol> C4den2006: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#661 [23:52] <Absol> C4den2006: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#662 [23:52] <webrosc> DrNautilus, no worries, there are a few very helpful people on the forum, hopefully they will see and have an answer soon
#663 [23:54] <C4den2006> https://paste.ubuntu.com/p/m4SJr868S2/
#664 [23:54] <C4den2006> is that the correct thing?
#665 [23:55] <webrosc> yes, ponly a handful of potential issues
#666 [23:56] <webrosc> ??> C4den2006 av/avg
#667 [23:56] <Absol> C4den2006: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#668 [23:56] <Absol> C4den2006: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#669 [23:56] <webrosc> also uninstall norton
#670 [23:56] <webrosc> disable discord overlay
#671 [23:56] <webrosc> and you have malware
#672 [23:57] <webrosc> ??> C4den2006 av/adwcleaner
#673 [23:57] <Absol> C4den2006: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#674 [23:57] <Absol> C4den2006: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#675 [23:57] <webrosc> ??> C4den2006 av/norton/uninstall
#676 [23:57] <Absol> C4den2006: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#677 [23:59] <webrosc> C4den2006, having multiple anti virus, is pointless and can cause more issues, you currently have norton, avg, spybot s&d and malwarebytes anti malware, windows defender is plenty good if you are caeful where you go and what you download