#1 [00:01] * C4den2006 [webchat@cpe-104-33-211-88.socal.res.rr.com] has joined #minecrafthelp
#2 [00:01] <C4den2006> This is really taking a long time
#3 [00:01] <C4den2006> is there anyway to do it faster?
#4 [00:02] <webrosc> it takes aslong as it takes
#5 [00:02] * MOTHERWHALE [webchat@cpe-172-249-117-37.socal.res.rr.com] has joined #minecrafthelp
#6 [00:02] <C4den2006> I'm not sure what to do
#7 [00:02] <C4den2006> there is just so much\
#8 [00:02] <DrNautilus2> Alright, so I went into the game, it started fine, started chugging, then crashed. I didn't get a crash long from the launcher or anything, just said something about experiencing an issue and the apologize for the inconvenience.
#9 [00:03] <webrosc> you do what i said to do, uninstall the programs, run the malware remover
#10 [00:03] <C4den2006> can u send me the links again
#11 [00:03] <C4den2006> becuase one of them told me torestart my computer
#12 [00:04] <C4den2006> and it closed my programs
#13 [00:04] <MOTHERWHALE> Hey my friend teleported me really high into the sky in a realms server I can connect to the server but I then I cant load the world then my game crashes
#14 [00:04] <webrosc> C4den2006, https://paste.ubuntu.com/p/Tky5B677rS/ save that, its a copy of the log
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#16 [00:05] <webrosc> DrNautilus2, you are aaronnautilus on the forum right?
#17 [00:05] <C4den2006> "download as text" ?
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#19 [00:05] <webrosc> C4den2006, save the link, bookmark
#20 [00:05] <DrNautilus2> yes'm.
#21 [00:05] <C4den2006> its bookmarked now
#22 [00:06] <webrosc> DrNautilus2, check the thread, i added the log link to it for you
#23 [00:06] <webrosc> C4den2006, now you can follow it, and reboot, and reopen it to see what else to do
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#25 [00:07] <DrNautilus2> Thank you very much
#26 [00:08] <webrosc> DrNautilus2, no worries
#27 [00:08] <webrosc> was easier that way as i had link still, and thread was there
#28 [00:09] <DrNautilus2> Right. I figured id ask the forum as well in case there is something we've missed.
#29 [00:09] <webrosc> MOTHERWHALE, is it your realm, or friends?
#30 [00:09] * emilyisapotato [webchat@220-235-41-136.dyn.iinet.net.au] has joined #minecrafthelp
#31 [00:09] <MOTHERWHALE> my friends realm
#32 [00:10] <webrosc> java realm, or bedrock?
#33 [00:10] <MOTHERWHALE> java
#34 [00:10] <emilyisapotato> how do u create a sever/ play LAN
#35 [00:11] <webrosc> then, i think they may need to download world file, and with an editor move your player to a lower place, then reupload the world to realm
#36 [00:11] <webrosc> ??> emilyisapotato mp/server-setup
#37 [00:11] <Absol> emilyisapotato: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#38 [00:11] <emilyisapotato> thxs
#39 [00:12] <webrosc> for LAN, just use open to LAN on the pause menu, but you need to be on same internet
#40 [00:12] <MOTHERWHALE> Is there any other way?
#41 [00:12] <MOTHERWHALE> like getting kicked rejoing?
#42 [00:12] <webrosc> MOTHERWHALE, as you can't login to the realm, i don't think so
#43 [00:12] <webrosc> if you could login they could reteleport you
#44 [00:13] <MOTHERWHALE> how do they move my character to a lower place?
#45 [00:13] <webrosc> i think mcedit can do it still
#46 [00:13] <MOTHERWHALE> k
#47 [00:14] <webrosc> no used it in ages though
#48 [00:15] <webrosc> not*
#49 [00:15] <MOTHERWHALE> i heard that they could delete my characters files then when I join, it would be like brand new, would that work?
#50 [00:16] <webrosc> if you can do that via realm control panel yes
#51 [00:16] <MOTHERWHALE> k
#52 [00:16] <webrosc> it would reset you to spawn and clear inventory
#53 [00:16] <webrosc> i've never used realms so didn't know that was an option, if it is
#54 [00:17] <webrosc> on a normal server you delete the players .dat file and it does it
#55 [00:19] <MOTHERWHALE> k
#56 [00:52] * thelounge51 [webchat@d64-180-66-246.bchsia.telus.net] has joined #minecrafthelp
#57 [00:54] <thelounge51> Hey, so I bought Minecraft back in around 2014, and I have hardly used it since, but the email I registered it with isn't working. I know my username but I have no idea if there's any way to access it
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#62 [01:22] * qwho [webchat@ip-180-148-100-39.kinect.net.nz] has joined #minecrafthelp
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#64 [01:23] <qwho> Hey! I have not logged on to my account for about 3-4 years and i can't remember my email or password. The only thing i know is the username on the account. Can anyone help me?
#65 [01:24] <Greymagic27> ??> qwho account/send-email
#66 [01:24] <Absol> qwho: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#67 [01:24] <Absol> qwho: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#68 [01:24] <Greymagic27> ??< qwho account/trans-id
#69 [01:24] <Greymagic27> ??> qwho account/trans-id
#70 [01:24] <Absol> qwho: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#71 [01:25] <qwho> ok, i have sent that earlier today. how long does it typically take to get a response?
#72 [01:25] <Greymagic27> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#73 [01:26] <qwho> thank you
#74 [01:26] <Greymagic27> Your welcome
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#81 [02:04] * Football5498 [webchat@pineisl-occam-bb.216.38.35.8.bevcomm.net] has joined #minecrafthelp
#82 [02:04] <Football5498> Hi I was wondering if I could get some help with getting back an old minecraft account?
#83 [02:05] <Greymagic27> We can try, Although we can't really help with account problems so you would be better off contacting mojang
#84 [02:05] <Football5498> Is there a number I can call?
#85 [02:05] <Greymagic27> ??> Football5498 account/send-email
#86 [02:05] <Absol> Football5498: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#87 [02:05] <Absol> Football5498: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#88 [02:05] <Greymagic27> ??> Football5498 account/trans-id
#89 [02:05] <Absol> Football5498: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#90 [02:07] <Football5498> Is there a number I can call?
#91 [02:07] <Greymagic27> I don't belive so
#92 [02:07] <Football5498> Ok
#93 [02:12] <DrNautilus> I know it is much later, but I seemed to have resolved my issue. when someone gets this error
#94 [02:12] <DrNautilus> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#95 [02:13] <DrNautilus> ask if they have razer general, and if they do, tell them to disable gamecaster
#96 [02:13] <Greymagic27> Alright, I'll remember that :)
#97 [02:14] <DrNautilus> I was having these issues and I finally solved it. apparently there is a lot of confliction between MC and gamecaster, which is a streaming app. OBS works better than GameCaster anyway lol. I figured webrosc would like to know in case they run into someone with this issue in the future.
#98 [02:14] <Greymagic27> I use plays.tv myself due to me being on a laptop
#99 [02:15] <Football5498> Is there a way to change a minecraft password without the email? I just got a new pc and was wanting to play minecraft but I forgot the password and the original email was hacked and deleted so I cant reset the password
#100 [02:15] <Greymagic27> Football5498, Sadly not
#101 [02:16] <Football5498> Dang, alright thanks
#102 [02:16] <Greymagic27> Your welcome :)
#103 [02:16] <DrNautilus2> I have a pretty beefy computer, for me at least, so OBS is my jam :P
#104 [02:16] <Greymagic27> :P
#105 [02:16] <DrNautilus2> I have discovered why I had to add a 2 to my name...
#106 [02:16] * DrNautilus2 [webchat@internal.midwestcustomshirts.com] has quit. (Quit: webchat.esper.net)
#107 [02:17] <DrNautilus> I had two windows open lol
#108 [02:17] <Greymagic27> DrNautilus, Lol
#109 [02:17] <DrNautilus> Haha well yall have a good one. Gnight.
#110 [02:17] <Greymagic27> You as well
#111 [02:17] <Greymagic27> :)
#112 [02:23] <DrNautilus> Welp. I fix one issue and another appears. I didn't know to playing MC was so demanding lol
#113 [02:23] <Greymagic27> lol, Could I be of any assistance of the other issue?
#114 [02:24] <DrNautilus> It's just crashing. And I am not getting a crash log to give any insight of the problem, unless it is the same problem as before, which if that is I do not know where to go to fix it.
#115 [02:25] <Greymagic27> ??> DrNautilus launcher/log
#116 [02:25] <Absol> DrNautilus: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#117 [02:25] <Greymagic27> See if that helps you at all
#118 [02:29] <DrNautilus> https://paste.ubuntu.com/p/yKnHk3Qxmt/
#119 [02:30] <Greymagic27> Do you have razer synapse?
#120 [02:30] <DrNautilus> I do
#121 [02:30] <Greymagic27> Have a look at: https://bugs.mojang.com/browse/MC-74465
#122 [02:30] <Greymagic27> And follow the instructions
#123 [02:31] <DrNautilus> oh wait, I have cortex, not synapse
#124 [02:31] <Greymagic27> Oh :P
#125 [02:31] <Greymagic27> I saw that you did the adwcleaner above
#126 [02:31] <DrNautilus> No...
#127 [02:31] <Greymagic27> Must have been another person
#128 [02:31] <Greymagic27> ??> DrNautilus av/adwcleanr
#129 [02:32] <Greymagic27> ??> DrNautilus av/adwcleaner
#130 [02:32] <Absol> DrNautilus: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#131 [02:32] <Absol> DrNautilus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#132 [02:32] <Greymagic27> I mean, I saw someone use it
#133 [02:32] <DrNautilus> Thanks Absol, your my favorite pokemon
#134 [02:32] <Greymagic27> Haha
#135 [02:32] <DrNautilus> :P
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#137 [02:35] * DrNautilus [webchat@internal.midwestcustomshirts.com] has joined #minecrafthelp
#138 [02:36] <DrNautilus> I have returned for more instructions
#139 [02:36] <Greymagic27> DrNautilus, Did you run it and restart your PC?
#140 [02:37] <DrNautilus> yes I did
#141 [02:37] <Greymagic27> Alright, Try launching mc
#142 [02:37] <DrNautilus> SSD makes restarts quick, and it was only a 14 sec scan
#143 [02:37] <Greymagic27> I really want an SSD :P
#144 [02:37] <Greymagic27> My laptop takes an age
#145 [02:43] <DrNautilus> Get an external, see if thatll help. Granted I wouldn't move your OS to an external drive, but it will make games and apps load way faster.
#146 [02:43] <DrNautilus> Also, it seems to be working, but there are sounds that do not and it seems that it still chugs from time to time.
#147 [02:44] <Greymagic27> You can see if updating your drivers help at all
#148 [02:44] <DrNautilus> I have updated them plenty of times tonight lol. either the drivers are bad or something.
#149 [02:44] <DrNautilus> This was the latest "ping" that I got
#150 [02:44] <DrNautilus> 02:40:41 net.minecraft.server.MinecraftServer Can't keep up! Is the server overloaded? Running 73078ms or 1461 ticks behind
#151 [02:45] <Greymagic27> I mean, You can try restarting your PC again to see if that helps
#152 [02:45] <DrNautilus> I lowered my render distance and that seemed to help
#153 [02:45] <Greymagic27> But other than that I don't really know what to do :P
#154 [02:46] * helpmepls [webchat@cpe-172-112-44-45.socal.res.rr.com] has joined #minecrafthelp
#155 [02:46] <DrNautilus> its just weird that the ambient sounds and the salmon sounds didn't work, but the splashing and hitting fish with kelp made noise.
#156 [02:46] <Greymagic27> Didn't even know salmon made sounds
#157 [02:46] <DrNautilus> Also, I spawned in the middle of a Big Biome ocean.
#158 [02:46] <helpmepls> hi guys, I'm getting this error, can you help me please? Failed to download file. jump_egg2.ogg
#159 [02:46] <Greymagic27> ??> helpmepls error/download
#160 [02:46] <Absol> helpmepls: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#161 [02:47] <helpmepls> I
#162 [02:47] <helpmepls> I'
#163 [02:47] <helpmepls> I'll check it out, thanks
#164 [02:47] <Greymagic27> Your welcome, If you don't have anything on there pop back and tell me
#165 [02:48] <helpmepls> I had GeForce Experience and Hamachi before, but I don't know why I'm getting the error now...
#166 [02:49] <Greymagic27> helpmepls, Do you still have them?
#167 [02:49] <helpmepls> The error descriptions is for keys/in-game overlay or causes login problems, but I can login just fine... It's just the patch haha
#168 [02:50] <Greymagic27> ??> helpmepls tools/hjt
#169 [02:50] <Absol> helpmepls: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#170 [02:50] <Absol> helpmepls: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#171 [02:50] <helpmepls> Okay give me a sec
#172 [02:53] <DrNautilus> So, I had my render distance at Max, cut it in half, and then am running fast graphics. Everything seems to be in working order.
#173 [02:53] <Greymagic27> DrNautilus, Whoo!
#174 [02:53] <DrNautilus> Also, water zombies are annoying when you have no way to get a weapon
#175 [02:54] <Greymagic27> DrNautilus, Just use your head!
#176 [02:54] <DrNautilus> lol swim away?
#177 [02:54] <DrNautilus> or beat em to death with kelp?
#178 [02:54] <helpmepls> here's my link: https://paste.ubuntu.com/p/HHpdvmHdXP/
#179 [02:54] <Greymagic27> Use kelp
#180 [02:55] <Greymagic27> Remove hamachi and overwolf helpmepls
#181 [02:55] <helpmepls> ah ok
#182 [02:55] <DrNautilus> those are my only options, besides making a new world, which I may do cause spawning in the middle of the ocean kinda sucks
#183 [02:55] <helpmepls> you guys are quick... o.O
#184 [02:55] <Greymagic27> helpmepls, We get little bleeps when someone sends a message
#185 [02:56] <Greymagic27> And I enjoy doing support
#186 [02:56] <DrNautilus> Well one of us is a bot soo...
#187 [02:56] <helpmepls> yeah i know, but jesus... not even a little time to like research
#188 [02:56] <helpmepls> how did you go through that log and get 2 things out of it haha
#189 [02:56] <Greymagic27> helpmepls, I have a command in another channel which does it for me :P
#190 [02:56] <DrNautilus> oh that is actually interesting.
#191 [02:56] <helpmepls> Oh
#192 [02:56] <helpmepls> LOOOL.
#193 [02:57] <helpmepls> it was just overwolf that was the trouble haha
#194 [02:57] <helpmepls> thanks guys
#195 [02:57] <Greymagic27> helpmepls, Still, Remove hamachi as it conflicts with the internet
#196 [02:57] <helpmepls> ahh ok will do
#197 [02:57] <helpmepls> thanks guys
#198 [02:57] <Greymagic27> Your welcome :)
#199 [02:58] <DrNautilus> Im all upset now though, cause part of the reason I wanted to play some interesting mods I've seen on the interwebs, and I don't wanna bork my game with all this work lol
#200 [02:58] * helpmepls [webchat@cpe-172-112-44-45.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#201 [02:58] <Greymagic27> DrNautilus, You could try installing mods, If it breaks I am sure I can help
#202 [02:59] <DrNautilus> It's also currently 3 AM, so I should be probably be going to bed lol
#203 [02:59] <Greymagic27> Oh haha
#204 [02:59] <Greymagic27> It's 9AM for me
#205 [03:00] <DrNautilus> Oh, the other side of the world are ya? lol
#206 [03:00] <Greymagic27> Yea
#207 [03:00] <DrNautilus> That's cool, where at, if I may ask
#208 [03:00] <Greymagic27> UK
#209 [03:01] <DrNautilus> neat. I had a chance to go to London for school 2 years ago. Upset I didn't take the chance.
#210 [03:02] <DrNautilus> But thanks a lot to you and webros for the help. If I run into issues ill be back :P
#211 [03:03] <Greymagic27> Alright :)
#212 [03:19] * didy [webchat@89-87-88-115.abo.bbox.fr] has joined #minecrafthelp
#213 [03:19] <didy> hello
#214 [03:19] <Greymagic27> Hi
#215 [03:20] <didy> have some issue to install 12.2 server.jar on my official minecraft launcher
#216 [03:20] <Greymagic27> We only support the latest build here which is 1.13.1
#217 [03:20] <didy> Here is the detail :
#218 [03:20] <didy> Détails de l'erreur : %1 n�est pas une application Win32 valide
#219 [03:20] <didy> Nom du fichier sur le disque : server.jar
#220 [03:20] <didy> Chemin d'accès : C:\Users\didy\AppData\Roaming\.minecraft\server.jar
#221 [03:20] <didy> Existe : file
#222 [03:20] <Greymagic27> ??> didy tools/hjt
#223 [03:21] <Absol> didy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#224 [03:21] <Absol> didy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#225 [03:21] <didy> ok I do t
#226 [03:22] <didy> I upload the file or copy ?
#227 [03:22] <Greymagic27> Put all the text in the text file into paste.ubuntu.com
#228 [03:23] <didy> done
#229 [03:23] <Greymagic27> Send the link here please
#230 [03:25] <didy> https://paste.ubuntu.com/p/6RnkjfcRQw/
#231 [03:25] <didy> handy solution :)
#232 [03:25] <Greymagic27> ??> didy av/adwcleaner
#233 [03:25] <Absol> didy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#234 [03:25] <Absol> didy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#235 [03:25] <Greymagic27> ??> didy av/avg
#236 [03:25] <Absol> didy: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#237 [03:25] <Absol> didy: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#238 [03:26] * quickhakker [webchat@5ad4551d.bb.sky.com] has joined #minecrafthelp
#239 [03:26] <quickhakker> hey
#240 [03:26] <Greymagic27> Hey
#241 [03:26] <quickhakker> https://paste.ee/p/SP9ht got this happening (its vanilla just using multimc cause i prefer it)
#242 [03:26] <quickhakker> 1.13
#243 [03:27] <didy> do you kwow when the 1.13 Forge version will be ready ?
#244 [03:27] <quickhakker> when its done didy
#245 [03:27] <didy> ok
#246 [03:28] <didy> but no date ?
#247 [03:28] <Greymagic27> quickhakker, Take a look at https://bugs.mojang.com/browse/MC-31618
#248 [03:28] * didy [webchat@89-87-88-115.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#249 [03:30] <quickhakker> its happening seconds after launching the client
#250 [03:30] <quickhakker> sometimes i get to click single or multiplayer
#251 [03:30] <Greymagic27> quickhakker, Take a look at the link I sent you
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#257 [04:51] * Selfoccate [webchat@195.226.38.7] has joined #minecrafthelp
#258 [04:51] <Selfoccate> Hi
#259 [04:52] <Selfoccate> How do I change where my game is saved?
#260 [04:52] <Selfoccate> My C: Drive is full so want to move the game to E: Drive
#261 [04:56] <Andrio> Selfoccate, first uninstall the launcher and reinstall it on the E drive.
#262 [04:57] <Selfoccate> I've tried that but unfortunately, when I try to set it in the E drive it changes back to C
#263 [04:57] <Andrio> Selfoccate, are you starting the launcher by clicking a shortcut?
#264 [04:57] <Selfoccate> No, I'm searching in my search bar "minecraft" then clicking it to start it
#265 [04:58] <Andrio> Selfoccate, right click it in the Start menu, select 'Open file location', right click on the shortcut that shows you, select Properties
#266 [04:58] <Andrio> Selfoccate, see whether the target of that points to the E or C drive
#267 [04:58] <Selfoccate> Ok, will let you know what it does, thanks!
#268 [05:00] <Selfoccate> It's saving in the E Drive
#269 [05:02] <Andrio> ok
#270 [05:02] <Selfoccate> But I can't run it
#271 [05:02] <Andrio> Selfoccate, what happens when you try?
#272 [05:02] <Selfoccate> I'll get the error message on a pastebin quickly
#273 [05:03] <Selfoccate> I think this is right: https://pastebin.com/8GdvNyCc
#274 [05:05] <Andrio> Selfoccate, add a space followed by this to the end of the Target field: --workDir E:\path\to\minecraft\launcherdir
#275 [05:05] <Andrio> Selfoccate, you can name it whatever you like though
#276 [05:06] <Andrio> even .minecraft
#277 [05:07] <Selfoccate> Sorry, I'm probably being incredibly stupid, but where's the target field you said about, sorry
#278 [05:07] <Andrio> Selfoccate, it's in the Properties dialog for the shortcut
#279 [05:08] <Selfoccate> At the end of it yes?
#280 [05:09] <Andrio> Selfoccate, yes
#281 [05:10] <Selfoccate> Probably not, but is this correct, I do aplogize E:\Users\Me\AppData\Roaming\Minecraft\MinecraftLauncher.exe -workDir E:\path\to\minecraft\launcherdir
#282 [05:10] <Andrio> Selfoccate, two dashes in --workDir
#283 [05:10] <Andrio> hm
#284 [05:11] <Andrio> Selfoccate, you should probably substitute wherever you actually installed the launcher, too
#285 [05:11] <Andrio> not literally E:\path\to\minecraft
#286 [05:11] <Selfoccate> ok, sorry
#287 [05:11] <Andrio> it's ok.
#288 [05:14] <Selfoccate> Ok, so I've chanegd the file path but the game still doesn't load
#289 [05:14] <Selfoccate> Agin, probably me being stupid https://pastebin.com/b3umR3DZ
#290 [05:15] <Andrio> Selfoccate, what does the Target field contain now?
#291 [05:15] <Selfoccate> E:\Users\Me\AppData\Roaming\Minecraft\MinecraftLauncher.exe --workDir E:\Sol\.minecraft\launcherdir
#292 [05:17] <Andrio> Selfoccate, no quotation marks?
#293 [05:18] <Selfoccate> How do you mean? I don't see anywhere I'd need to add them
#294 [05:23] <Andrio> Selfoccate, I'm not sure why that isn't working.
#295 [05:23] <Selfoccate> This is what my Launch Options look like: http://prntscr.com/l0ezbo
#296 [05:24] <Andrio> Selfoccate, can you show me a screenshot of the Properties window for the Start menu shortcut?
#297 [05:25] <Selfoccate> Here you go: http://prntscr.com/l0ezt4
#298 [05:25] <Selfoccate> Oh, that's weird
#299 [05:25] <Selfoccate> It's just loaded
#300 [05:26] <Andrio> hm
#301 [05:27] <Selfoccate> Ok, yeah it works fine, thank you so much!
#302 [05:27] <Andrio> No problem.
#303 [05:27] <Selfoccate> Have a great day!
#304 [05:27] * ItsBreakzZ [webchat@p5DFE0665.dip0.t-ipconnect.de] has joined #minecrafthelp
#305 [05:28] <ItsBreakzZ> Hello i cant login in my Minecraft Account it says Email or Password invalid and i dont receive Emails from Miojang to change my Password
#306 [05:29] <Selfoccate> Maybe try checkign your Spam Folder? Sometimes it comes up in there
#307 [05:29] <ItsBreakzZ> nothing in there
#308 [05:29] <ItsBreakzZ> i checked already
#309 [05:30] <Andrio> ItsBreakzZ, are you sure you're using the right email address?
#310 [05:30] <ItsBreakzZ> yes 100% sure
#311 [05:30] <Andrio> ??> ItsBreakzZ account/send-email
#312 [05:30] <Absol> ItsBreakzZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#313 [05:30] <Absol> ItsBreakzZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#314 [05:32] <ItsBreakzZ> Absol i dont have a Transaction id or something my mom buyd me this account when i was a child like 7 yeas ago
#315 [05:33] <Andrio> ItsBreakzZ, maybe you can ask her for help.
#316 [05:34] <ItsBreakzZ> no sche checkt already and cant find it
#317 [05:36] <Andrio> mm
#318 [05:36] <Andrio> ??> ItsBreakzZ account/trans-ID
#319 [05:36] <Absol> ItsBreakzZ: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#320 [05:36] <Andrio> ItsBreakzZ, you may be able to contact Mojang with whatever information you have and ask about your options
#321 [05:37] <ItsBreakzZ> okey thx for help i will try it
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#332 [06:58] <jitiizer> after i changed my password i still get the message error unknown e-mail or password
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#337 [07:51] <Vince> Hi, could somebody help me with a fairly basic question about login into minecraft please? I have downloaded Minecraft for my son on my iPad and would like to download it to my mac now. When I am asked to enter the login details for the download, I have entered the login details I have noted down when I opened an account for him on the iPad, but it
#338 [07:51] <Vince> does not work. I also tried to locate the account details on the iPad but could not find any in the app. the app would want to change to the xbox app which I don't use.
#339 [08:10] * RuleBreakerPIM [webchat@dynamic-37-142-214-55.hotnet.net.il] has joined #minecrafthelp
#340 [08:10] <RuleBreakerPIM> hello
#341 [08:11] <RuleBreakerPIM> when i press forgot password and i send a requast to my email it dosent send anything
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#343 [08:55] * Webchat_74107 [webchat@192.119.164.6] has joined #minecrafthelp
#344 [08:55] <Webchat_74107> hi
#345 [08:55] <Webchat_74107> can someone help me
#346 [08:55] <Webchat_74107> please
#347 [08:55] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#348 [08:56] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server please help me
#349 [08:56] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server please help me any operator
#350 [08:56] <Webchat_74107> is anyone operator online please
#351 [08:57] <Webchat_74107> any helper please help me
#352 [08:57] <Webchat_74107> i want to play minecraft please
#353 [08:57] <Webchat_74107> pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
#354 [08:58] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#355 [08:58] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#356 [08:58] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#357 [08:58] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#358 [08:59] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#359 [08:59] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#360 [08:59] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#361 [09:00] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#362 [09:00] <Webchat_74107> please help meeeeeeeeeeeeeeeeeeeeeeeee
#363 [09:01] <Webchat_74107> anyone help me pleaseeeeeeeeeeeee
#364 [09:01] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#365 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#366 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#367 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#368 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#369 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#370 [09:02] <Webchat_74107> whenevr i try to login into minecraft it says could not connect to server
#371 [09:02] * Absol kicked Webchat_74107 from #minecrafthelp (Reason: ebchat_74107 :Stop spamming)
#372 [09:03] * Webchat_51832 [webchat@192.119.164.6] has joined #minecrafthelp
#373 [09:03] <Webchat_51832> help me please
#374 [09:03] <Webchat_51832> whenevr i try to login into minecraft it says could not connect to server
#375 [09:03] <Webchat_51832> anyone help me please
#376 [09:03] <Webchat_51832> pleaseeeeeeeeeeeeeeee
#377 [09:03] <Webchat_51832> whenevr i try to login into minecraft it says could not connect to server
#378 [09:03] <Webchat_51832> whenevr i try to login into minecraft it says could not connect to server
#379 [09:03] <Webchat_51832> whenevr i try to login into minecraft it says could not connect to server
#380 [09:03] <Webchat_51832> whenevr i try to login into minecraft it says could not connect to server
#381 [09:03] * Absol kicked Webchat_51832 from #minecrafthelp (Reason: ebchat_51832 :Stop spamming)
#382 [09:04] * Webchat_78190 [webchat@192.119.164.6] has joined #minecrafthelp
#383 [09:04] <Webchat_78190> i am sorry i spammed
#384 [09:04] <Webchat_78190> but please can u help me abso1
#385 [09:04] <Webchat_78190> whenevr i try to login into minecraft it says could not connect to server
#386 [09:04] <Webchat_78190> help me please
#387 [09:05] <Andrio> ??> Webchat_78190 tools/HJT
#388 [09:05] <Absol> Webchat_78190: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#389 [09:05] <Absol> Webchat_78190: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#390 [09:05] <Webchat_78190> hi
#391 [09:05] <Andrio> Hello
#392 [09:06] <Webchat_78190> what do i do
#393 [09:06] <Andrio> Webchat_78190... what you were just told to?
#394 [09:06] <Webchat_78190> hmmmmmmm :( ok
#395 [09:06] <Webchat_78190> pls dont go anywhere please
#396 [09:07] <Andrio> ok
#397 [09:07] <Webchat_78190> i downloaded it now what
#398 [09:08] <Andrio> Webchat_78190, what else Absol told you to
#399 [09:09] <Webchat_78190> what do i do after i copy everything
#400 [09:09] <Webchat_78190> into ubuntu pastebin
#401 [09:10] * will4 [webchat@cpe-66-56-169-62.sc.res.rr.com] has joined #minecrafthelp
#402 [09:10] <Webchat_78190> where is the link
#403 [09:10] * will4 [webchat@cpe-66-56-169-62.sc.res.rr.com] has quit. (Client Quit)
#404 [09:11] <Webchat_78190> https://paste.ubuntu.com/p/b9Jc7CvGqR/
#405 [09:11] <Webchat_78190> i did it??
#406 [09:11] <Webchat_78190> andrio did you leave??
#407 [09:11] <Webchat_78190> Andrio did you leave
#408 [09:12] <Andrio> Webchat_78190, is that all it says in the error message?
#409 [09:12] <Webchat_78190> it says could not cnnect to server
#410 [09:12] <Webchat_78190> when i try to log in
#411 [09:13] <Andrio> mm
#412 [09:13] <Andrio> ??> Webchat_78190 AV/ESET
#413 [09:13] <Absol> Webchat_78190: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#414 [09:13] <Absol> Webchat_78190: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#415 [09:16] * Martinko366 [webchat@85-237-234-101.dynamic.orange.sk] has joined #minecrafthelp
#416 [09:17] <Webchat_78190> andrio help
#417 [09:17] <Martinko366> I need help
#418 [09:18] <Andrio> Webchat_78190, did you see what Absol said?
#419 [09:18] <Webchat_78190> my eset thingy is expired long before
#420 [09:18] <Martinko366> It still CRASHING my minecraft
#421 [09:18] <Andrio> Webchat_78190, perhaps uninstall it then
#422 [09:18] <Webchat_78190> andrio help pls
#423 [09:18] <Webchat_78190> my eset thingy is expired long before
#424 [09:19] <Webchat_78190> andrio did u leave
#425 [09:19] * Martinko366 [webchat@85-237-234-101.dynamic.orange.sk] has quit. (Client Quit)
#426 [09:19] <Andrio> Webchat_78190, perhaps uninstall it then.
#427 [09:19] <Webchat_78190> the whole game
#428 [09:20] <Andrio> Webchat_78190, uninstall ESET
#429 [09:21] * ANTR1X [webchat@21.7.28.194.itk.sumy.ua] has joined #minecrafthelp
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#431 [09:23] <Webchat_78190> andrio
#432 [09:24] <ANTR1X> Hi all! How can i contact with support? Can't login into my account for Java version. I've sent an email to support through site form, but no answer for a long time.
#433 [09:24] <Webchat_78190> i did the steps u told me to do with eset
#434 [09:24] <Webchat_78190> to turn it into interactive mode
#435 [09:24] <Andrio> ANTR1X, did you check your spam folder?
#436 [09:24] <Webchat_78190> what is that
#437 [09:24] <Andrio> Webchat_78190, did it work?
#438 [09:25] <Webchat_78190> checking 1 sec
#439 [09:25] <ANTR1X> Andrio, sure i've check it
#440 [09:25] <Webchat_78190> now there are many popups coming on my screen help
#441 [09:26] <Webchat_78190> andrio
#442 [09:26] <Webchat_78190> there is no exclude button
#443 [09:26] <Andrio> many popups?
#444 [09:26] <Webchat_78190> there is allow or deny only
#445 [09:27] <Andrio> You'll want to allow the Minecraft launcher then
#446 [09:27] <Webchat_78190> what should i press
#447 [09:27] <Andrio> Webchat_78190, you'll want to allow the Minecraft launcher then
#448 [09:27] <Webchat_78190> ok
#449 [09:27] <Andrio> ANTR1X, what happens when you try to log in?
#450 [09:27] <Webchat_78190> help
#451 [09:28] <Webchat_78190> it says could notconnect to server
#452 [09:28] <Webchat_78190> and after every 20 sec a popup appears
#453 [09:28] <Andrio> hm
#454 [09:28] <Webchat_78190> OMG THERE ARE SO MANY POPUPS
#455 [09:29] <Webchat_78190> i turned interactive mode off
#456 [09:29] <Andrio> Webchat_78190, are they all for different things?
#457 [09:29] <Webchat_78190> yes
#458 [09:29] <ANTR1X> Andrio, wrong login or password, but this auth data is saved in chrome (passwords is strong for google account and mojang).
#459 [09:29] <Webchat_78190> if i click deni or allow the popup again
#460 [09:30] <Andrio> ??> ANTR1X login/throttle
#461 [09:30] <Absol> ANTR1X: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#462 [09:30] <Absol> ANTR1X: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#463 [09:30] <Andrio> Webchat_78190, did you set 'allow' for the Minecraft launcher?
#464 [09:30] <ANTR1X> Someone told me that such a problem could be due to migration.
#465 [09:30] <Andrio> ANTR1X, you're entering your email address and password?
#466 [09:30] <ANTR1X> Last time i've logged in a few month ago
#467 [09:31] <Webchat_78190> andrio but i dont want to reset my password
#468 [09:32] <ANTR1X> I dunno what happened but right now i was able to login with same credentials as yesterday
#469 [09:32] <ANTR1X> Weird
#470 [09:32] <Andrio> mm
#471 [09:32] <Andrio> Webchat_78190, yours isn't a password issue
#472 [09:32] <Webchat_78190> mine??
#473 [09:32] <Andrio> yours??
#474 [09:32] <ANTR1X> Andrio, thanks for your help.
#475 [09:33] * ANTR1X [webchat@21.7.28.194.itk.sumy.ua] has quit. (Quit: webchat.esper.net)
#476 [09:33] <Webchat_78190> help me please
#477 [09:33] <Andrio> Webchat_78190, did you set 'allow' for the Minecraft launcher?
#478 [09:33] <Webchat_78190> i dont want to reset my pass
#479 [09:33] <Webchat_78190> yes
#480 [09:33] <Webchat_78190> but there were too many popups so i switched it back to automaticmode
#481 [09:34] <Webchat_78190> please helpme
#482 [09:35] <Andrio> hm
#483 [09:35] <Webchat_78190> :(
#484 [09:35] <tyteen4a03> Webchat_78190: yeah just uninstall ESET
#485 [09:36] <Webchat_78190> but it took a lot of efort to istall it so my father will be angry at me if i uninstall it eventhough it is expired
#486 [09:38] <Webchat_78190> help please
#487 [09:39] <Webchat_78190> andrio help me please
#488 [09:39] <Andrio> Webchat_78190, have you run a scan using MalwareBytes recently?
#489 [09:39] <Webchat_78190> no
#490 [09:40] * Ws [webchat@c-73-44-139-150.hsd1.il.comcast.net] has joined #minecrafthelp
#491 [09:40] <Webchat_78190> help
#492 [09:41] <Andrio> Webchat_78190, do that.
#493 [09:41] <Webchat_78190> how
#494 [09:41] <Andrio> Webchat_78190, see https://support.malwarebytes.com/docs/DOC-1156
#495 [09:42] * Ws [webchat@c-73-44-139-150.hsd1.il.comcast.net] has quit. (Client Quit)
#496 [09:44] <Webchat_78190> it is scanning
#497 [09:48] <Webchat_78190> dont leave please it is still scanning
#498 [09:49] <Webchat_78190> it is almost done
#499 [09:51] <Webchat_78190> andrio did u leave?? :(
#500 [09:52] <Webchat_78190> andrio
#501 [09:53] <Webchat_78190> andrioooooooooooooo
#502 [09:53] <Webchat_78190> did u leave??:(
#503 [09:53] <Andrio> No
#504 [09:53] <Webchat_78190> yay
#505 [09:54] <Webchat_78190> scanning is almost done :)
#506 [09:58] <Webchat_78190> it is taking so long
#507 [09:59] <Andrio> mm..
#508 [10:02] <Webchat_78190> the scan
#509 [10:02] <Webchat_78190> is sooooo long
#510 [10:02] <Webchat_78190> it has almost scanned 50000 app
#511 [10:03] <Andrio> Has it found any problems?
#512 [10:04] <Webchat_78190> yes
#513 [10:04] <Webchat_78190> it has found 199 threats
#514 [10:04] * Philipp [webchat@HSI-KBW-046-005-217-005.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#516 [10:07] <Andrio> ah
#517 [10:07] <Webchat_78190> ??
#518 [10:08] <Andrio> Webchat_78190, can it deal with those?
#519 [10:08] * ItzYaBoiPro [webchat@2.25.112.192] has joined #minecrafthelp
#520 [10:08] <Webchat_78190> it has almost scanned 80 000 things
#521 [10:08] <Webchat_78190> idk
#522 [10:08] <Webchat_78190> it has not finished the scane
#523 [10:09] <ItzYaBoiPro> I'm not able to login to Minecraft.net
#524 [10:09] <Greymagic27> ItzYaBoiPro, What does it say when you try?
#525 [10:09] <ItzYaBoiPro> "An error prevented your request from being processed. Please try again."
#526 [10:10] <Greymagic27> ??> ItzYaBoiPro tools/hjt
#527 [10:10] <Absol> ItzYaBoiPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#528 [10:10] <Absol> ItzYaBoiPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#529 [10:10] * Jeancly [webchat@net-2-36-48-187.cust.vodafonedsl.it] has joined #minecrafthelp
#530 [10:11] <Jeancly> hello everybody, sooo my accaunt was hacked, i changed password but my name was changed, and it looks like he bought a realm, how can i get him summarily executed ?
#531 [10:11] <ItzYaBoiPro> Oh wait, it works. I have been told to turn off Extensions on Chrome as it affects it. Thanks anyways. Sorry for to bother you all.
#532 [10:11] <tyteen4a03> ??> Jeancly account/hacked
#533 [10:11] <Absol> Jeancly: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#534 [10:11] <Absol> Jeancly: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#535 [10:12] <Webchat_78190> andrio dont leave please
#536 [10:12] <Webchat_78190> andrio dont leave please
#537 [10:12] * ItzYaBoiPro [webchat@2.25.112.192] has left #minecrafthelp
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#539 [10:17] * Whatever [webchat@broadband.time.net.my] has joined #minecrafthelp
#540 [10:17] <Whatever> I got a download problem here
#541 [10:17] <Webchat_78190> andrio
#542 [10:17] <Greymagic27> Whatever, What is the error?
#543 [10:17] <Whatever> Unable to save download. ca_es.json
#544 [10:17] <Webchat_78190> its taking a really long time
#545 [10:17] <Whatever> It appeared on my screen
#546 [10:18] <Whatever> and i removed bytefence
#547 [10:18] <Webchat_78190> andrio it is taking a really long time
#548 [10:18] <Andrio> Webchat_78190, ok
#549 [10:18] <Greymagic27> ??> Whatever error/download
#550 [10:18] <Absol> Whatever: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#551 [10:18] <Webchat_78190> andrio there are like 7 malwares
#552 [10:21] <Webchat_78190> i think i am going to give up
#553 [10:21] <Webchat_78190> its is taking soooooooooooooooooooooooooooooooooooo long
#554 [10:21] <Whatever> I dont have any of those softwares
#555 [10:21] <Andrio> Webchat_78190, can you not leave that unattended?
#556 [10:22] <Greymagic27> ??> Whatever tools/hjt
#557 [10:22] <Absol> Whatever: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#558 [10:22] <Absol> Whatever: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#559 [10:24] <Whatever> https://paste.ubuntu.com/p/Y3DzKfPfYC/
#560 [10:24] <Greymagic27> ??> Whatever av/bytefence
#561 [10:24] <Absol> Whatever: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#562 [10:24] <Greymagic27> And remove hamachi
#563 [10:27] <Whatever> ok thanks guys
#564 [10:27] <Greymagic27> Whatever, Your welcome
#565 [10:28] <Webchat_78190> andrio
#566 [10:28] <Webchat_78190> andrio now what the scan is completed
#567 [10:28] <Andrio> Webchat_78190, if it's dealt with everything, see if you can log in now?
#568 [10:28] <Webchat_78190> andrio
#569 [10:29] * Philipp [webchat@HSI-KBW-046-005-217-005.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#570 [10:30] <Webchat_78190> andrio
#571 [10:30] <Webchat_78190> andrio did u leave?? :( cause the scan is now complete
#572 [10:30] <Webchat_78190> Andriooooooooooooooooooooooooooooooooooooo
#573 [10:30] <Greymagic27> Webchat_78190, We do have lives, We can't be here 24/7
#574 [10:31] <Webchat_78190> but what do i do now
#575 [10:31] <Greymagic27> Wait for him to come back
#576 [10:31] <Andrio> Webchat_78190, if it's dealt with everything, see if you can log in now
#577 [10:31] <Webchat_78190> but i have beenwanting to fix my minecraft the whole day
#578 [10:31] <tyteen4a03> Webchat_78190: Quarantine anything it finds, restart the computer, and try MC again
#579 [10:32] <Webchat_78190> andrio do i remove the virus now
#580 [10:32] <tyteen4a03> Webchat_78190: if that doesn't work, you have no choice but to uninstall ESET
#581 [10:32] <Webchat_78190> there is a option called quarantine should i press it
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#584 [10:36] <tyteen4a03> Webchat_78190: Quarantine anything it finds, restart the computer, and try MC again
#585 [10:36] <tyteen4a03> Webchat_78190: if that doesn't work, you have no choice but to uninstall ESET
#586 [10:42] * Webchat_78190 [webchat@192.119.164.6] has quit. (Quit: webchat.esper.net)
#587 [11:28] * RR30 [webchat@c-24-17-63-20.hsd1.wa.comcast.net] has joined #minecrafthelp
#588 [11:28] * AutumnFox [webchat@cpe-24-26-33-255.natcky.res.rr.com] has joined #minecrafthelp
#589 [11:29] <AutumnFox> so my minecraft will start and stop and keeps giving me this (Error details: No space left on device) despite deleteing a number of things to make space. twice it loaded and id loose things but alteratinns i made to the world were still there before it kicks me again
#590 [11:30] <tyteen4a03> AutumnFox: how much free space do you have on your drives?
#591 [11:30] <AutumnFox> not much but it worked fine last night and i havent added anything since then
#592 [11:30] <RR30> I'm playing 1.13.1 Java, and just traded for a Woodland Mansion Map. Weird thing is there's no designation on the map for where the mansion is. It's just the normal Woodland Map without any marker. I've had these maps several times before so I know how they should look. Any ideas? Thanks!
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#594 [11:32] * Afgeleverd [webchat@192.119.160.237] has quit. (Network ban)
#595 [11:32] <tyteen4a03> AutumnFox: I would recommend at least 5GB of free space
#596 [11:32] <AutumnFox> let me try and check
#597 [11:32] <tyteen4a03> RR30: probably best to contact the map author
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#601 [11:37] * Danielle [webchat@cpe-98-24-230-231.ec.res.rr.com] has joined #minecrafthelp
#602 [11:38] <Danielle> I'm having issues loading up minecraft- It goes to the launcher and then to the home screen but as soon as you try to go into game the game crashes- No error messaged, just game crashed
#603 [11:39] <Greymagic27> ??> Danielle launcher/log
#604 [11:39] <Absol> Danielle: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#605 [11:44] <Danielle> https://paste.ubuntu.com/p/kntWVPMF24/
#606 [11:45] <Greymagic27> ??> Danielle av/adwcleaner
#607 [11:45] <Absol> Danielle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#608 [11:45] <Absol> Danielle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#609 [11:45] <Danielle> ok ty
#610 [11:45] <Greymagic27> Do you have razer synapse?
#611 [11:51] * Danielle [webchat@cpe-98-24-230-231.ec.res.rr.com] has joined #minecrafthelp
#612 [11:51] <Danielle> Ok back
#613 [11:52] <Greymagic27> Danielle, Do you have razer synapse installed?
#614 [11:52] <Danielle> no
#615 [11:52] <Greymagic27> Danielle, Alright, Try to launch minecraft
#616 [11:55] <Danielle> It started up this time
#617 [11:55] <Greymagic27> Danielle, That's good
#618 [11:55] <Danielle> Thank You!
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#622 [12:07] * Jayden [webchat@static-100-36-192-197.washdc.fios.verizon.net] has joined #minecrafthelp
#623 [12:08] <Jayden> So i run a private servers on minecraft, is there a way i can generate a whole new world? Like new seed.
#624 [12:08] <Greymagic27> Jayden, Delete the world folder, that will generate a new world
#625 [12:10] <Jayden> i have, It just puts me in a new spawn location and still on the same world.
#626 [12:10] <mattym> Jayden, On a server you need to make or change the seed in the server.properties file
#627 [12:11] <Greymagic27> Just about to say that :P
#628 [12:12] <Jayden> I also have did that, spawns me in the seed but it only loads a chunk of that seed then I can still go back to the old area
#629 [12:12] <mattym> Jayden, You also have to use a new map with the new seed
#630 [12:14] <Jayden> What do you mean by that, like delete the world folder, then put in the seed and start it up?
#631 [12:14] <mattym> Jayden, You can either move the old world folder completely out of the server folder, or also change the world name in the server.properties and it will make a new one
#632 [12:15] <Jayden> ok i will try moving it out and changing the name also
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#635 [12:24] * JazzyYT [webchat@c-66-235-14-63.sea.wa.customer.broadstripe.net] has joined #minecrafthelp
#636 [12:25] <JazzyYT> So my game is consistently crashing upon startup..
#637 [12:25] <JazzyYT> I have the crash report in an ubuntu link if needed
#638 [12:27] <tyteen4a03> JazzyYT: yes please
#639 [12:29] <JazzyYT> https://paste.ubuntu.com/p/9PXXww2Kd3/
#640 [12:30] * Hi [webchat@cpe-104-33-211-88.socal.res.rr.com] has joined #minecrafthelp
#641 [12:30] <Hi> My minecraft won't close out as it is loading
#642 [12:30] <Hi> I think its glitched
#643 [12:32] <tyteen4a03> ??> JazzyYT win/dxdiag
#644 [12:32] <Absol> JazzyYT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#645 [12:32] <Hi> pretty much i tried loading in one of my worlds and it is stuck on the loading screen and it will not close out
#646 [12:33] <tyteen4a03> Hi: what happens when you create a new world?
#647 [12:34] <Hi> I'll have to restart my computer to see but I tried loading in one of my old worlds and it is stuck on the loading screen and wont close out
#648 [12:38] <Hi> https://paste.ubuntu.com/p/ZT5H3HbRnM/
#649 [12:38] <Hi> is this the right thing?
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#651 [12:45] * jordi1230 [webchat@181.67.244.214] has joined #minecrafthelp
#652 [12:45] <jordi1230> hola
#653 [12:55] * jordi1230 [webchat@181.67.244.214] has quit. (Quit: webchat.esper.net)
#654 [12:59] * kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has joined #minecrafthelp
#655 [12:59] * loganrun [webchat@mta-173-94-102-240.triad.rr.com] has joined #minecrafthelp
#656 [13:00] <loganrun> https://pastebin.com/rf7hJ4KW
#657 [13:00] <kameron> i have an issue with minecraft and affects versions 1.13> so i get refused help from the bug website
#658 [13:00] <loganrun> when I run minecraft verions 1.12 or greater it crashes on the screen where i select single or multiplayer, no idea why
#659 [13:00] <tyteen4a03> ??> loganrun win/dxdiag
#660 [13:00] <Absol> loganrun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#661 [13:00] <tyteen4a03> kameron: what is your issue
#662 [13:01] <kameron> I'll copy paste What i put in the bug report one sec
#663 [13:01] <kameron> This issue has been going for at least 2 years now and I thought I kind of understood the reason why, but when 1.13 came out I was confused. As the title says, everytime I go into fullscreen I crash INSTANTLY, however, on versions 1.13+ everything is normal. I've just started a clean sweep of mc (saving my options, servers, saves etc into a differe
#664 [13:01] <kameron> nt folder and deleting everything) and tested 1.13 and then 1.8.9 - which I most often use - and the issue still prevails. I used to believe it was my drivers or something, but this is not the case as its only with certain versions. Here is a link to when the issue first starting happen, if you're curious, but its not necessary - https://www.minecr
#665 [13:01] <kameron> aftforum.net/forums/support/java-edition-support/2737789-crashes-constantly-please-read-before-posting - I am not sure if it is still my graphics drivers as I have had issues with games before and the way to resolve it is to update them, but I have contacted microsoft and even did the thing where they control my computer but my graphics drivers are
#666 [13:01] <kameron> definitely up to date. I am really sick of this issue as it's really frustrating and I really don't understand why this is still happening, especially because it works on 1.13 and its nothing to do with minecraft as I removed everything and nothing can be "corrupting". Crash report is attached, any insight will be greatly appreciated!
#667 [13:01] * Absol kicked kameron from #minecrafthelp (Reason: ameron :Stop spamming)
#668 [13:02] * kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has joined #minecrafthelp
#669 [13:02] <kameron> I was just kicked when I pasted it in
#670 [13:02] <tyteen4a03> kameron: yeah dont do that, just link us to the bug report
#671 [13:02] <kameron> https://bugs.mojang.com/browse/MC-137117?focusedCommentId=491632&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-491632
#672 [13:03] <tyteen4a03> ??> kameron win/dxdiag
#673 [13:03] <Absol> kameron: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#674 [13:04] <kameron> Ok How do I upload an attachment here?
#675 [13:04] <tyteen4a03> kameron: you don't - follow the instructions
#676 [13:05] <kameron> https://paste.ubuntu.com/p/GP8jjbbpcB/
#677 [13:06] <kameron> Nvm this one with my mc name: https://paste.ubuntu.com/p/2tcSQQmrKg/
#678 [13:06] <tyteen4a03> kameron: what's your laptop model?
#679 [13:07] <loganrun> https://pastebin.com/2rvCFUVu
#680 [13:07] <tyteen4a03> loganrun: interestingly, dxdiag doesn't have your processor
#681 [13:07] <tyteen4a03> ??> loganrun oem/hp/model-number
#682 [13:08] <tyteen4a03> uh
#683 [13:08] <tyteen4a03> ??> loganrun oem/hp/model
#684 [13:08] <tyteen4a03> ??> loganrun oem/hp/product-number
#685 [13:08] <Absol> loganrun: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#686 [13:08] <Absol> loganrun: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#687 [13:08] <kameron> I have a desktop all in one - Lenovo A540 (if that's what you're asking for)
#688 [13:10] <loganrun> @absol function esc doesn't seem to do anything
#689 [13:10] <tyteen4a03> loganrun: have you reinstalled Windows?
#690 [13:10] <loganrun> looks like pavilion dv4
#691 [13:10] <loganrun> on the back
#692 [13:10] <tyteen4a03> kameron: a second
#693 [13:11] <loganrun> tyteen4a03 it is an older system so yeah it came with windows 7 or something as was upgraded to 10
#694 [13:11] <tyteen4a03> loganrun: https://support.hp.com/gb-en/document/c00033108
#695 [13:14] <tyteen4a03> kameron: give this driver a try: https://download.lenovo.com/consumer/desktop/u3vdo8875us14cmp.exe
#696 [13:15] <loganrun> product number is VP018AV and the model number is DV4I-2100 as best I can read
#697 [13:16] <tyteen4a03> loganrun: there should be VP018AV#???
#698 [13:16] <tyteen4a03> loganrun: actually nvm
#699 [13:17] <tyteen4a03> ??> loganrun win/sfc
#700 [13:17] <Absol> loganrun: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#701 [13:17] <Absol> loganrun: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#702 [13:17] <tyteen4a03> loganrun: next thought would be to install CPU drivers, but let's give this a spin first
#703 [13:19] <loganrun> tyteen4a03, well there is nothing after the number that I gave you on the back of the computer. it just ends with the V
#704 [13:19] <loganrun> so 1.12-pre5 runs but 1.12-pre6 crashes
#705 [13:20] <tyteen4a03> loganrun: from the looks of the error log, it looks like either a Windows corruption or a hardware one
#706 [13:20] <tyteen4a03> especially given the age of the computer
#707 [13:20] <loganrun> running the scan
#708 [13:21] <loganrun> maybe, but why only newer versions crash
#709 [13:21] <loganrun> i was thinking graphics card drivers or something
#710 [13:21] <tyteen4a03> loganrun: different code paths
#711 [13:22] <tyteen4a03> loganrun: if it was graphics drivers it would be opengl related functions in the stack
#712 [13:22] <loganrun> ok, will post when scan completes
#713 [13:35] * Yarry [webchat@c-73-27-185-138.hsd1.fl.comcast.net] has joined #minecrafthelp
#714 [13:36] <Yarry> I am having trouble connecting to my minecraft realm
#715 [13:39] <Yarry> anyone?
#716 [13:43] <kameron> Im back sorry
#717 [13:43] <kameron> What do I do with that driver? just run it as its an exe file?
#718 [13:44] <tyteen4a03> kameron: yes
#719 [13:44] <kameron> Ok thank you, I'll update you
#720 [13:44] <Yarry> Is realms having iddurd right now or is it just me?
#721 [13:45] <Yarry> issues****
#722 [13:46] <tyteen4a03> Yarry: probably just you - can you try another network?
#723 [13:47] <Yarry> like another internet network? I am on my PC so no. It says its open but noone in my realm can log in and I cannot even changed the worlds its on
#724 [13:48] <tyteen4a03> ??> Yarry account/send-email
#725 [13:48] <Absol> Yarry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#726 [13:48] <Absol> Yarry: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#728 [13:50] <kameron> It says "The Graphics driver could not find compatible graphics hardware"
#729 [13:50] <Irishdude> Having harsh stutters playing minecraft, not modded 32x32 faithful rp
#730 [13:50] <Irishdude> The stutters seems to only happen when breaking blocks
#731 [13:52] <tyteen4a03> kameron: a second
#732 [13:53] <tyteen4a03> kameron: try this one: https://download.lenovo.com/consumer/desktop/u2vdo4963us14cmp.exe
#733 [13:53] <tyteen4a03> Irishdude: do you get the lag without the resource pack
#734 [13:56] <kameron> I apparently already had that; I'm just reinstalling the files
#735 [13:57] <kameron> It says "This computer does not meet the minimum requirements for installing this software"
#736 [13:57] <tyteen4a03> kameron: give this one a try then: https://downloadmirror.intel.com/28163/a08/win64_15.40.41.5058.exe
#737 [13:58] <kameron> 3rd times the charm hopefully
#738 [13:58] * kameron is now known as Kameron
#739 [14:00] <Kameron> I have to close the programs to install this I'll be back
#740 [14:00] * Kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#741 [14:20] <Yarry> Is there any other option? They say they are dealing with emails from Sept. 22. Just trying to play some minecraft haha
#742 [14:22] <Yarry> Absol ?
#743 [14:22] <Yarry> tyteen4a03 what?
#744 [14:31] <Yarry> anyone know how to fix realm connection issues
#745 [14:33] <mattym> Yarry, Mojang runs it, and not much can be done with them. You will need to contact Mojang.
#746 [14:34] <Yarry> I understand that. But it says its open. Mojang says the Realms are up and running. So that is why I am asking if anyone knows a fix to try. Obviously Mojang runs minecraft realms just asking for any fixes.
#747 [14:35] <mattym> Yarry, With them being run by Mojang, its hard to troubleshoot, thus hard to find fixes for.
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#750 [14:39] <DrNautilus> Greymagic27, I just discovered something interesting. I've been running 32 bit java on a 64 bit machine. Perhaps that was causing issues.
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#755 [15:13] <sSKillaSs> i have a problem starting miecraft
#756 [15:17] * KenpachiZarak [webchat@b39ab690.virtua.com.br] has joined #minecrafthelp
#757 [15:19] <sSKillaSs> it says mincraft is open but when i click on it the launcher does not appear
#758 [15:27] <KenpachiZarak> Hi my minecraft is Crashing before i enter the game and it says "Lack of updated graphics drivers" but it is on the last version...
#759 [15:27] <mattym> ??> KenpachiZarak win/dxdiag
#760 [15:27] <Absol> KenpachiZarak: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#761 [15:28] <KenpachiZarak> i already did that .What now?
#762 [15:28] <mattym> KenpachiZarak, We need the link
#763 [15:28] <KenpachiZarak> https://paste.ubuntu.com/p/cDxncdXY34/
#764 [15:29] <mattym> KenpachiZarak, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#765 [15:30] <KenpachiZarak> Ok
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#767 [15:40] * Kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has joined #minecrafthelp
#768 [15:40] <Kameron> Im back, it's still stuck on the same thing
#769 [15:41] <Kameron> C:Programs Files(x86)\Intel\Intel(R) Processor Graphics\uninstall\UninstallVulkanRT.exe
#770 [15:46] * DrNautilus [webchat@internal.midwestcustomshirts.com] has quit. (Quit: webchat.esper.net)
#771 [15:47] * Kaulo_Viez [webchat@ip4da56852.direct-adsl.nl] has joined #minecrafthelp
#772 [15:48] <Kaulo_Viez> i need help
#773 [15:49] <tyteen4a03> ??> Kameron scold/pm
#774 [15:49] <Absol> Kameron: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#775 [15:49] <tyteen4a03> Kaulo_Viez: yes?
#776 [15:50] <tyteen4a03> Kameron: why is it stuck?
#777 [15:50] <Kaulo_Viez> my account Kaulo_Viez i cant login anymore
#778 [15:50] <Kameron> Im not sure, it's just been on that since we last talked
#779 [15:51] <Kameron> I looked online and it's not a big file, about 500kb I believe
#780 [15:51] <Kaulo_Viez> i dont understand u
#781 [15:51] <Kaulo_Viez> my account Kaulo_Viez its never online in this year
#782 [15:51] <Kaulo_Viez> right ?
#783 [15:52] <Kaulo_Viez> Hello??
#784 [15:53] <Kaulo_Viez> If Kaulo_Viez is online or somebody is loggin in to that then my account is hacked !!! becauze my dad bought it so i wanna change the email and password
#785 [15:55] * Steven [webchat@pool-100-8-47-139.nwrknj.fios.verizon.net] has joined #minecrafthelp
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#787 [15:55] <Steven> Hello
#788 [15:57] <Steven> Anyone here?
#789 [15:57] * sebastian8102 [webchat@pool-74-105-1-162.nwrknj.fios.verizon.net] has joined #minecrafthelp
#790 [15:57] <Steven> Hellooooo
#791 [15:57] <Steven> Was goody
#792 [15:58] <Kameron> .
#793 [16:03] <Steven> My server keeps crashing when a player joins
#794 [16:03] <Steven> I believe its because of the chunks but I dont know how to fix it
#795 [16:04] <Kameron> Idk either, sorry (im not a mod on here but still)
#796 [16:04] <tyteen4a03> Kameron: got an error message?
#797 [16:05] <tyteen4a03> uh, Steven: got an error message
#798 [16:05] <Kameron> No, it's still says its installing but still
#799 [16:05] <Kameron> C:Programs Files(x86)\Intel\Intel(R) Processor Graphics\uninstall\UninstallVulkanRT.exe
#800 [16:05] <Kameron> Installing Driver: Intel(R) Iris(TM) Graphics 5100
#801 [16:05] <tyteen4a03> Kameron: does that file exist?
#802 [16:05] <Kameron> Version: 20.19.15.5058
#803 [16:05] <Kameron> Nope I checked
#804 [16:06] <tyteen4a03> Kameron: try cancelling, restarting then reinstall the driver
#805 [16:06] <Steven> Would you like to see my log?
#806 [16:06] <tyteen4a03> Steven: yes please
#807 [16:06] <tyteen4a03> ??> Steven paste
#808 [16:06] <Absol> Steven: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#809 [16:06] * JuanDosTres [webchat@host86-133-44-196.range86-133.btcentralplus.com] has joined #minecrafthelp
#810 [16:06] <Kameron> How do I cancel it, theres no exact button, I'll just end the task
#811 [16:07] <Kameron> I do remember this happening before tho, with it being stuck on exactly the same process
#812 [16:07] <tyteen4a03> Kameron: there should be in the installer
#813 [16:07] <JuanDosTres> Im getting error "Process crashed with exit code -805306369" how do I fix this?
#814 [16:07] <tyteen4a03> ??> JuanDosTres tools/hjt
#815 [16:07] <Absol> JuanDosTres: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#816 [16:07] <Steven> https://paste.ubuntu.com/p/dpMyWMxhck/
#817 [16:07] <Absol> JuanDosTres: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#818 [16:08] <JuanDosTres> what is Hijackthis?
#819 [16:08] * Kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#820 [16:11] <JuanDosTres> https://paste.ubuntu.com/p/ZBPjGtDHt8/
#821 [16:11] <JuanDosTres> what do I do now?
#822 [16:12] <Steven> Was goood juan
#823 [16:12] <JuanDosTres> hi
#824 [16:12] <Steven> Struggling with MC?
#825 [16:13] <JuanDosTres> yep
#826 [16:13] <Steven> yeah same
#827 [16:13] <JuanDosTres> no one responding?
#828 [16:13] <Steven> they were
#829 [16:13] <JuanDosTres> oof
#830 [16:13] <Steven> idk about now
#831 [16:13] <JuanDosTres> https://paste.ubuntu.com/p/ZBPjGtDHt8/
#832 [16:13] <Steven> yeah lmao
#833 [16:13] <Steven> https://paste.ubuntu.com/p/dpMyWMxhck/
#834 [16:15] <JuanDosTres> Absol
#835 [16:16] <JuanDosTres> Process crashed with exit code -805306369
#836 [16:16] * Kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has joined #minecrafthelp
#837 [16:17] <JuanDosTres> https://paste.ubuntu.com/p/ZBPjGtDHt8/
#838 [16:17] <JuanDosTres> help?
#839 [16:17] * JustMineAndMine [webchat@99-47-199-68.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#840 [16:17] <Kameron> Ok installing again
#841 [16:17] <JustMineAndMine> Hi I need Help
#842 [16:18] <JustMineAndMine> Can Someone Help Me?
#843 [16:19] <Kameron> Its still stuck on the same thing now
#844 [16:19] <JustMineAndMine> My Minecraft is Unable to create directory.
#845 [16:19] <JustMineAndMine> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Users\boora\Desktop\runtime\jre-x64\1.8.9_51\bin\javaw.exe Exists: false
#846 [16:20] <JustMineAndMine> Can Someone Help Me?
#847 [16:25] * Kameron [webchat@cpc132326-sgyl43-2-0-cust495.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#848 [16:26] <JuanDosTres> hello?
#849 [16:28] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#850 [16:29] <yuken> JustMineAndMine, can you go into Launch Options, Advanced Settings, then disable the Java Executable option?
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#852 [16:29] * Steven [webchat@pool-100-8-47-139.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#853 [16:30] <JuanDosTres> yuken can u help me?
#854 [16:31] <yuken> JuanDosTres, do you have the Discord overlay enabled?
#855 [16:31] <JuanDosTres> yeah
#856 [16:31] <JuanDosTres> oh.
#857 [16:31] <yuken> Disable that.
#858 [16:31] <yuken> Now I'll be back in 30~ mins
#859 [16:31] <JuanDosTres> wait
#860 [16:31] <JuanDosTres> I don't think so
#861 [16:32] <JuanDosTres> teamspeak overlay possibly
#862 [16:32] <yuken> Go shut off Teamspeak, Discord and Telegram, see if that lets MC run - if it does, turn them on 1 by 1 and restart MC each time
#863 [16:32] <yuken> see which one stops it from working. I gotta install FreeBSD on this system though, so I'll be back in ~30
#864 [16:33] <JuanDosTres> okay thanks
#865 [16:37] * Weir [webchat@47.197.39.106] has joined #minecrafthelp
#866 [16:39] <Weir> I have not played on my account for a couple years and i remember my user name, Blazzer22, but not the email or password i have on it, is their anything i can do to be able to login to my account?
#867 [17:09] * JuanDosTres [webchat@host86-133-44-196.range86-133.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#868 [17:13] * Grandpa_60 [webchat@162.251.14.158] has joined #minecrafthelp
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#871 [17:16] <Grandpa_60> Running a Centos 7.4 server Minecraft there is only 2 players, me and my grandson. If he is logged in and then I log in he gets kicked out, and has to come back in, or if he gets an achievement it kicks him out. Any ideas?
#872 [17:16] <tyteen4a03> Grandpa_60: are you two using the same Minecraft account?
#873 [17:16] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 183 seconds)
#874 [17:17] <tyteen4a03> ??> Weir account/forgot-email
#875 [17:17] <Absol> Weir: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#876 [17:17] <Grandpa_60> no, we have our own accounts
#877 [17:17] <tyteen4a03> Grandpa_60: do you get an error message?
#878 [17:17] <Grandpa_60> none the server just says he left the game
#879 [17:18] <tyteen4a03> Grandpa_60: are you using the vanilla server or something like Spigot?
#880 [17:18] <Grandpa_60> vanilla
#881 [17:18] <tyteen4a03> Grandpa_60: how are you running the server?
#882 [17:18] <Grandpa_60> we are both using the latest version 1.13.1
#883 [17:18] <tyteen4a03> Grandpa_60: what command do you use to run the server?
#884 [17:19] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#885 [17:19] <Grandpa_60> The ones from minecraft web site, except I use 4096 and 8096 for the memory
#886 [17:19] <tyteen4a03> Grandpa_60: can you give the exact command to us?
#887 [17:19] <Grandpa_60> the server has 16gb and we each have 8
#888 [17:20] <Grandpa_60> yes, one sec
#889 [17:21] <Grandpa_60> java -jar -Xms4096M -Xmx14024 server.jar nogui
#890 [17:21] <Grandpa_60> I've tried several memory settings but the same thing happens
#891 [17:22] <tyteen4a03> Grandpa_60: and when you run this command, where does the output go?
#892 [17:23] <Grandpa_60> in my terminal screen
#893 [17:23] <tyteen4a03> Grandpa_60: when you get kicked, does the terminal screen display any message?
#894 [17:24] <Grandpa_60> only that he lost connection, timed out
#895 [17:24] <tyteen4a03> Grandpa_60: are either clients modded?
#896 [17:24] <Grandpa_60> no plain vanilla
#897 [17:25] <tyteen4a03> Grandpa_60: and the map, is it brand new?
#898 [17:25] <Grandpa_60> yes
#899 [17:26] <tyteen4a03> Grandpa_60: does the same thing happen if you open to LAN instead?
#900 [17:26] <tyteen4a03> Grandpa_60: say, a brand new world on your client, then open to lan
#901 [17:27] <Grandpa_60> we've tried several games, and opened them up and the same thing happens
#902 [17:28] <tyteen4a03> Grandpa_60: on LAN?
#903 [17:29] <Grandpa_60> he isn't part of the local lan, I have a static ip and a godaddy domain, I'll try his account on the local lan
#904 [17:29] <tyteen4a03> ah
#905 [17:30] <tyteen4a03> Grandpa_60: just curious, what does your server.properties look like?
#906 [17:30] <tyteen4a03> ??> Grandpa_60 paste
#907 [17:30] <Absol> Grandpa_60: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#908 [17:30] <Grandpa_60> it is the vanilla properties with all the defaults we wanted to get the server running before we changed anything
#909 [17:31] * Crasher [webchat@c-67-188-82-171.hsd1.ca.comcast.net] has joined #minecrafthelp
#910 [17:31] <Grandpa_60> we don't even have the cheats enabled
#911 [17:31] <Crasher> Hello??
#912 [17:31] <tyteen4a03> Grandpa_60: hm - if there are no error messages I don't really know what's going on
#913 [17:31] <tyteen4a03> Grandpa_60: something to try:
#914 [17:32] <tyteen4a03> ??> Grandpa_60 win/reinst
#915 [17:32] <tyteen4a03> Crasher: hi
#916 [17:32] <Absol> Grandpa_60: You may need to reinstall the locally installed files that Minecraft puts into place.
#917 [17:32] <Absol> Grandpa_60: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#918 [17:33] <Grandpa_60> thanks, I'll do a save and reinstall the files. thanks guys
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#920 [17:36] <Crasher> Ok so my error is that on the minecraft launcher whenever I press log in it saids invalid log in information. I made a tab with all my passwords so I dont lose them and used the same one that has always worked for three years. I waited 30 minutes (did not work) then 60 then one day. Then I looked on the forums and tryed changing my password (did no
#921 [17:36] <Crasher> t work). So I have the same name I tryed all combinations but nothing is working and its been one week and I tryed today I went back on the forums and tryed other helpful websites bla bla bla 10 mins later Im here.
#922 [17:38] <tyteen4a03> Crasher: are you able to log into account.mojang.com with your credentials?
#923 [17:39] <Crasher> ya
#924 [17:39] <Crasher> I think
#925 [17:41] <tyteen4a03> ??> Crasher tools/hjt
#926 [17:41] <Absol> Crasher: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#927 [17:42] <Absol> Crasher: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#928 [17:42] * WLRimega [webchat@fixed-187-190-28-158.totalplay.net] has joined #minecrafthelp
#929 [17:44] <Crasher> ok
#930 [17:44] <WLRimega> Hello... when I do a click in "play (any version)" the Mojang's screen stay there and... never changes that screen and with the Task manager says "Not Respond"
#931 [17:45] <tyteen4a03> ??> WLRimega tools/hjt
#932 [17:45] <Absol> WLRimega: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#933 [17:45] <Absol> WLRimega: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#934 [17:48] <WLRimega> I Did it
#935 [17:48] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#936 [17:48] <WLRimega> now... what? Can I play minecraft now?
#937 [17:49] * Crasher [webchat@c-67-188-82-171.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#938 [17:49] <tyteen4a03> WLRimega: give us the link to the hijackthis report
#939 [17:49] <WLRimega> https://paste.ubuntu.com/p/G6w5MFvwJf/
#940 [17:50] <tyteen4a03> ??> WLRimega av/adwcleaner
#941 [17:50] <Absol> WLRimega: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#942 [17:50] <Absol> WLRimega: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#943 [17:55] * john [webchat@184.94.166.3] has joined #minecrafthelp
#944 [17:55] <john> server cant keep up error
#945 [17:56] <john> what's the problem
#946 [17:57] * john [webchat@184.94.166.3] has quit. (Client Quit)
#947 [18:11] * WLRimega [webchat@fixed-187-190-28-158.totalplay.net] has joined #minecrafthelp
#948 [18:11] <WLRimega> I'm back
#949 [18:12] <WLRimega> for new instructions
#950 [18:12] <WLRimega> I did the Clean with the Malwarebytes
#951 [18:16] <tyteen4a03> ??> WLRimega av/malwarebytes
#952 [18:16] <Absol> WLRimega: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#953 [18:16] <Absol> WLRimega: Download it here: https://www.malwarebytes.org/
#954 [18:16] <Absol> WLRimega: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#955 [18:16] <tyteen4a03> WLRimega: Quarantine anything the scan finds, restart the computer, and try MC again
#956 [18:17] <WLRimega> I can Play Minecraft Now !
#957 [18:17] <WLRimega> Thanks, really thanks so Much
#958 [18:20] * Tiger [webchat@124-170-165-247.dyn.iinet.net.au] has joined #minecrafthelp
#959 [18:23] <Tiger> Does anyone know about Minecraft realms. I can't edit the realm settings or connect to the realm and I've followed the mojang support help guide for it. My friend on a different connection has the same issue where they are unable to login and play on the realm. It was fine just yesterday.
#960 [19:22] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#961 [20:02] * Tatum [webchat@ip24-255-45-94.tc.ph.cox.net] has joined #minecrafthelp
#962 [20:04] <Tatum> Hello! so im trying to download minecraft on my computer and it opens and "downloads the native launcher" and it will get all the way completed and then a popup window will show up and say "Problem moving C:/Program Files (x86)/minecraft/tmp/tmplauncher.tmp to minecraftlauncher.exe with error code 5"
#963 [20:04] * Tatum [webchat@ip24-255-45-94.tc.ph.cox.net] has quit. (Client Quit)
#964 [20:29] * Snap [webchat@c-73-0-74-172.hsd1.fl.comcast.net] has joined #minecrafthelp
#965 [20:29] <Snap> Help
#966 [20:29] <Snap> Why do my mods error every time?
#967 [20:32] <tyteen4a03> ??> Snap mods
#968 [20:32] <Absol> Snap: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#969 [21:18] * carney [webchat@ip68-7-127-49.sd.sd.cox.net] has joined #minecrafthelp
#970 [21:18] <carney> can't log in, saying can't connect to servers- user name and password is correct as I can login on other devices
#971 [21:27] * Wefle [webchat@d66-183-238-145.bchsia.telus.net] has joined #minecrafthelp
#972 [21:27] <Wefle> Hello?
#973 [21:27] <carney> hi
#974 [21:28] <carney> so I updated my operating system on my Mac and now I can't login to Minecraft, user name and password is correct as we can log onto other devices
#975 [21:28] <Wefle> What is the error message?
#976 [21:29] <carney> no error message, just stays on the logon screen after I enter info but when it launches prior to login screen, I can see it's unable to connect to the servers
#977 [21:30] <carney> it may be launching offline
#978 [21:30] <Wefle> Hm... I have a Mac also, but I haven't come upon that issue before
#979 [21:31] <carney> we can login on other devices
#980 [21:31] <Wefle> Is it the same OS?
#981 [21:31] <mattym> carney, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed on the Mac?
#982 [21:31] <carney> and when we selected reset password, I did not receive an email allowing me to change it
#983 [21:32] <carney> I verified parental controls, let me completely remove him and see if that works
#984 [21:32] * carney [webchat@ip68-7-127-49.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#985 [21:32] <Wefle> Oh, yes, I've been trying to get an email from Mojang for over an hour now. Is the email system down or something?
#986 [21:32] <mattym> Wefle, A password reset email or something else?
#987 [21:32] <Wefle> Password reset
#988 [21:33] <mattym> Wefle, Is the account migrated?
#989 [21:33] <Wefle> Well, I got it in 2015, so I think so... I've been trying to read up about this stuff but I can't really understand it
#990 [21:33] <Wefle> I tried to change my optifine cape, but then it just changed my password
#991 [21:34] <mattym> Wefle, Ok, did you try getting the email sent to other emails you may have used. And have you checked any spam/junk folders in those emails?
#992 [21:35] <Wefle> I have checked my junk/spam folders multiple times, and I have sent the email to an email of my alternate account. It went through easily. I've also checked through the Mojang account website multiple times to repeat the steps. I've literally tried everything I've seen on the website lol
#993 [21:35] <mattym> ??> Wefle account/send-email
#994 [21:36] <Absol> Wefle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#995 [21:36] <Absol> Wefle: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#996 [21:36] * Kro [webchat@c-67-166-154-71.hsd1.ca.comcast.net] has joined #minecrafthelp
#997 [21:36] <Wefle> I also checked that part of the website too, and tried to find my Transaction ID. Since it was over 4 years ago, I can't find it
#998 [21:39] <Wefle> mattym what do you mean by "account/send-email"?
#999 [21:39] <mattym> Wefle, The info Absol wrote
#1000 [21:40] <Wefle> Ah, okay. I'm unable to do that though
#1001 [21:40] * asdfgrew [webchat@99-69-18-32.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1002 [21:41] <Kro> Hello all. Sorry in advance for the block of text, and if I'm interrupting someone else. Hoping someone can figure out what's going on with my Java Edition launcher. I've updated, uninstalled, and then reinstalled Java, and am running the current version of both 32 bit and 64 bit for Windows 10, just to cover my bases. After ensuring that was all i
#1003 [21:41] <Kro> n working order, I've attempted to install Java Edition from the standard link, and every alternative Windows link on Mojang's website. Each time, it appears the install completes without error, but when I launch the game, the launcher appears in my task bar, but nothing actually comes up on screen. Any assistance is greatly appreciated, thank you.
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#1008 [23:12] <mattym> Kro, Hold shift then Right click the taskbar icon, and select Maximize