#1 [00:35] * Justin [webchat@tsrvpq3101w-lp140-01-74-12-219-191.dsl.bell.ca] has joined #minecrafthelp
#2 [00:36] <Justin> hello
#3 [00:36] <Justin> Is someone here?
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#9 [06:01] <soph> Hey,my mincecraft keeps crashing.
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#23 [10:18] <Greymagic27> Wow, This is the most quiet I have ever seen the channel
#24 [10:21] <tyteen4a03> americans are asleep
#25 [10:22] <Greymagic27> Yea but usally at least one person is in here
#26 [10:29] * claire [webchat@102.82.199.146.dyn.plus.net] has joined #minecrafthelp
#27 [10:32] <claire> Hi, I have minecraft installed on a google device. I have purchased several skins which all of them now seems to have disappeared and i'm being prompted to sign in using a microsoft account but this is a google account. Can anyone help on how to get the skins back?
#28 [10:34] <claire> i'm being asked to purchase them again
#29 [10:39] <tyteen4a03> claire: do you mean an Android phone?
#30 [10:40] * Guerillah [webchat@37-219-32-78.nat.bb.dnainternet.fi] has joined #minecrafthelp
#31 [10:40] <Guerillah> Hi, can anyone give me a tip. I cant dont have access to the email i used to create my account. what to do?
#32 [10:42] <tyteen4a03> ??> Guerillah account/send-email
#33 [10:42] <Absol> Guerillah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#34 [10:42] <Absol> Guerillah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#35 [10:42] * Guerillah [webchat@37-219-32-78.nat.bb.dnainternet.fi] has quit. (Client Quit)
#36 [10:45] <claire> No it's an android tablet
#37 [10:49] <claire> tyteen4a03 I purchased 4 skins on an android tablet but they have all gone and i'm being asked to buy them again
#38 [10:49] <tyteen4a03> claire: have you tried Restore Purchase in the store page?
#39 [10:50] <claire> tyteen4a03 i've tried that but it's prompting me to buy them again. There doesn't seem to be any acknowledgement of them already being purchased
#40 [10:51] <tyteen4a03> claire: what version are you on?
#41 [10:54] <claire> tyteen4a03 it was minecraft P.E
#42 [10:55] <tyteen4a03> claire: yeah I mean what version
#43 [10:55] <tyteen4a03> claire: it should be displayed on the bottom right corner
#44 [10:57] <claire> tyteen4a03 oh sorry lol. it's v1.6.1
#45 [10:57] <tyteen4a03> claire: are you logged into the correct Google account?
#46 [11:00] <claire> tyteen4a03 yes i am but since the update it's now prompting me to sign in with an xbox account and it's got rid of all my purchases
#47 [11:02] <tyteen4a03> ??> claire account/send-email
#48 [11:02] <Absol> claire: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [11:02] <Absol> claire: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [11:02] <claire> ok thank you for trying to help. Take care
#51 [11:10] * mishadoherty [webchat@92.251.130.4.threembb.ie] has joined #minecrafthelp
#52 [11:11] <mishadoherty> i remember my minecraft passwork and username but i forgot what email i used to sign up with
#53 [11:11] <mattym> mishadoherty, And I am guessing you did not Migrate the account?
#54 [11:11] <mishadoherty> i did
#55 [11:12] <mattym> ??> mishadoherty account/forgot-email
#56 [11:12] <Absol> mishadoherty: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#57 [11:12] <mishadoherty> ok
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#65 [12:09] * Rachel [webchat@host-92-22-1-42.as13285.net] has joined #minecrafthelp
#66 [12:09] <Rachel> Hi there, can you help me with being unable to play older versions of minecraft on windows 10 pc?
#67 [12:10] <Rachel> Greymagic27
#68 [12:10] <Rachel> Absol
#69 [12:10] <Greymagic27> Rachel, Why did you tag me out of everyone :P. We only support the latest build here (1.13.1)
#70 [12:11] <Rachel> yes, 1.13 is the issue Im having. Ever since it updated, I have been unable to use it. and sorry, I kind of jumped the gun there.
#71 [12:11] <Greymagic27> Rachel, What does it say when you try to launch it?
#72 [12:11] <Rachel> you have any idea how I could stop the older versions from crashing?
#73 [12:11] <Rachel> error messages
#74 [12:11] <Greymagic27> Rachel, What error message?
#75 [12:13] <Rachel> The game crashed whilst unexpected error
#76 [12:13] <Rachel> Error: java.lang.IndexOutOfBoundsException
#77 [12:13] <Greymagic27> Post the full error on paste.ubuntu.com
#78 [12:14] <Rachel> okay two seconds
#79 [12:14] <Rachel> done
#80 [12:14] <Rachel> https://paste.ubuntu.com/p/PVCjyPndmw/
#81 [12:15] <Greymagic27> Rachel, Can you try launching up 1.13.1 for me?
#82 [12:15] <Greymagic27> That log was for 1.7.10
#83 [12:16] <Rachel> Oh sorry, I think i might have typed this out wrong. I can use 1.13 no problem, but its the older versions im trying to access.
#84 [12:16] <Rachel> using the 1.13 launcher. But I cant find an older launcher anywhere.
#85 [12:16] <Greymagic27> Rachel, Download the .exe https://minecraft.net/en-us/download/alternative/
#86 [12:17] <Greymagic27> That should give you the old launcher
#87 [12:17] <Rachel> thank you very much :)
#88 [12:17] <Rachel> ill let you know if it works
#89 [12:21] <Rachel> I dont know what has happened, now when I open the launcher.. I get a completely white screen.
#90 [12:21] <Greymagic27> Rachel, I never tell people to use the old launcher because of how buggy it is
#91 [12:22] <Rachel> ugh good lord... okay. no worries. Ill have to reinstall it now I think. cheers anyway.
#92 [12:22] <Greymagic27> Mhm, totally didn't break it more
#93 [12:24] <Rachel> totally did
#94 [12:24] <Greymagic27> It's what I do best :P
#95 [13:12] * Webchat_24453 [webchat@IGLD-77-124-15-3.inter.net.il] has joined #minecrafthelp
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#97 [13:39] * ChibiTotoro1234 [webchat@ip72-222-111-31.tu.ok.cox.net] has joined #minecrafthelp
#98 [13:40] <ChibiTotoro1234> My sound isn't working on my minecraft. How should I fix it?
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#101 [14:19] * Jason [webchat@90-225-9-212-no161.bredband.skanova.com] has joined #minecrafthelp
#102 [14:20] <Jason> hello, What is the differnce between java editon and the normal minecraft editon?
#103 [14:21] <ToonNoah> Hello. I have an important question: I run a minecraft survival server and I use a sky-based buffet world. Once players travel too far away they start spawning normal chunks but if I do that in a singleplayer wprld it is fine. Is it an issue with the server configs? If so what should I change to have the world become treated as a buffet world NOT a
#104 [14:21] <ToonNoah> vanilla world?
#105 [14:22] <mattym> ToonNoah, Did you first make the world in single player?
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#109 [15:06] * linas [webchat@197.51-174-101.customer.lyse.net] has joined #minecrafthelp
#110 [15:06] <linas> anybody here ?
#111 [15:06] <tyteen4a03> hi linas
#112 [15:06] <linas> hi will minecraft work on windows 7 ?
#113 [15:07] <tyteen4a03> linas: if your computer meets the minimum requirements, yes
#114 [15:07] <tyteen4a03> ??> linas requirements
#115 [15:07] <Absol> linas: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
#116 [15:08] <linas> when im buying the game one time i got declined card and cannot purchase the game mojang accepts every card from every countries ?
#117 [15:08] <tyteen4a03> linas: is your card a credit or debit card issued by a bank, with your name embossed on it?
#118 [15:09] <linas> i got minecraft cause i paid with paypal buy my friend want to buy and wanna know is he gets declined
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#120 [16:01] * cp0 [webchat@nat-5-3.uws.ualberta.ca] has joined #minecrafthelp
#121 [16:02] <cp0> Hi! I am trying to access the minecraft crash reports at http://hopper.minecraft.net/crashes/minecraft/ but the page is not responsive. Is there another way to access them?
#122 [16:03] <Lord_Ralex> Not really.
#123 [16:04] <cp0> Too bad. Are they normally accessible? Or have they been offline for a while
#124 [16:05] <Lord_Ralex> Probably for a while
#125 [16:05] <Lord_Ralex> The system wasn't really designed for a "search" thing, so it's not exactly that great.
#126 [16:06] <cp0> That is OK.. I would be more interested in downloading them all and doing some data mining on them
#127 [16:07] <cp0> So no need for an interface. Raw data would be the best actually
#128 [16:07] <tyteen4a03> cp0: for years
#129 [16:07] <tyteen4a03> cp0: if you ask Dinnerbone nicely in #minecraft on freenode, he might give it to you
#130 [16:11] <cp0> tyteen4a03: thanks! I'll give it a try
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#134 [16:48] * Zachary [webchat@h69-131-24-215.kgldga.dsl.dynamic.tds.net] has joined #minecrafthelp
#135 [16:48] <Zachary> I bought a Minecraft account and can't access it because of the security questions.
#136 [16:50] * Sigars [webchat@ip-134-53-122-169.dhcp.muohio.edu] has joined #minecrafthelp
#137 [16:51] <Sigars> I am having issues downloading the update for 1.13.1
#138 [16:54] * Zachary [webchat@h69-131-24-215.kgldga.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
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#140 [16:57] <steindorh> Hello. Does anyone know if downgrading versions in the launcher is broken on linux?
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#146 [17:11] * Sigars [webchat@ip-134-53-122-169.dhcp.muohio.edu] has joined #minecrafthelp
#147 [17:11] <Sigars> I'm having an issue downloading 1.13.1 and need help in troubleshooting
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#149 [17:15] * Adnrew [webchat@c-67-189-152-221.hsd1.nh.comcast.net] has joined #minecrafthelp
#150 [17:15] <Adnrew> I was trying to reset my password and I give them my email address but I never received an email
#151 [17:27] * Haggy [webchat@196g.nat.hvfree.net] has joined #minecrafthelp
#152 [17:28] <Haggy> Hello I have a problem. I used to have a minecraft account, but I haven't played in a long time. Today I decided that I'd like to play, but i can't login to my account for some reason. I remember my email and password, because I found old Mojang emails in my inbox. Can somebody help me?
#153 [17:48] * Yagerbobm [webchat@cpe-72-230-103-134.twcny.res.rr.com] has joined #minecrafthelp
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#156 [17:50] * steindorh [webchat@89-160-196-53.du.xdsl.is] has quit. (Quit: webchat.esper.net)
#157 [17:50] <Yagerbomb> Ok so my legacy account that i have has an email i cant log into anymore b/c or various reasons. I also dont know the password for my legacy acccount what can i do
#158 [17:50] <webrosc> Yagerbomb, contact Mojang about it
#159 [17:51] <webrosc> ??> Yagerbomb mojang/email
#160 [17:51] <Absol> Yagerbomb: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#161 [17:51] <Absol> Yagerbomb: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#165 [20:11] * Jimmybob2223 [webchat@192.149.231.242] has joined #minecrafthelp
#166 [20:13] <Jimmybob2223> when ever i try to get onto a single player world. the game will start to load it. but then crash about half way through and give an error message. I have tried deleting the game and redownloading and that doesnt work. I have also made sure that in the settings it is pulling the game info from the newly downloaded game and not trying to pull it fr
#167 [20:13] <Jimmybob2223> om somewhere else
#168 [20:18] * Sierra159 [webchat@173.208.100.118] has joined #minecrafthelp
#169 [20:19] <Sierra159> Hey; everytime I type in my account details and password in the minecraft launcher, I keep on getting an error that says "cannot connect to server." What do I do?
#170 [20:20] <webrosc> Sierra159, been around mcleaks?
#171 [20:20] <Sierra159> Nope!
#172 [20:20] <webrosc> ??> Sierra159 tools/hjt
#173 [20:20] <Absol> Sierra159: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [20:20] <Absol> Sierra159: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#175 [20:20] <Sierra159> Never heard of it before I looked this problem up xD. Roger, will do.
#176 [20:20] <Sierra159> Brb.
#177 [20:21] <webrosc> ??> Jimmybob2223 launcher/log
#178 [20:21] <Absol> Jimmybob2223: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#179 [20:23] <Sierra159> https://paste.ubuntu.com/p/tScCJFH6kf/
#180 [20:23] <Sierra159> Textfile for your viewing pleasure.
#181 [20:23] <webrosc> remove your vpn
#182 [20:24] <webrosc> Mojang has blocked most VPN users from logging into Minecraft as these free VPNs are often used by malicious users to hack into accounts.
#183 [20:24] <Sierra159> Dang; You mean just turn it off?
#184 [20:24] <webrosc> yeah that would work too
#185 [20:25] <Sierra159> Second, what if I'm using a premium VPN? Is that blocked as well, or not?
#186 [20:25] <webrosc> likely, see bottow part of https://minecraftirc.net/support-articles/known-incompatible-software/
#187 [20:26] <Sierra159> Roger'
#188 [20:27] <Jimmybob2223> https://paste.ubuntu.com/p/PK2mH8k338/
#189 [20:27] <Jimmybob2223> thats what i got once it crashed
#190 [20:27] <Sierra159> Dang, well that sucks. I appreciate the help though; would having a vpn active also prevent me from logging into minecraft.net from a browser.
#191 [20:27] <webrosc> Jimmybob2223, you use a razor mouse/keyboard?
#192 [20:28] <Jimmybob2223> keyboard
#193 [20:28] <webrosc> Sierra159, well if they block them from the game
#194 [20:28] <webrosc> ??> Jimmybob2223 razer/synapse
#195 [20:28] <Absol> Jimmybob2223: Razer Synapse causes issues with Java that will effect the way Minecraft runs, you will need to remove it and the settings it created by following the notes on Razer Synapse listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#196 [20:29] <Sierra159> Dang. Alright, thanks for the help. Imma test the vpn thingy, see what happens.
#197 [20:29] <webrosc> Sierra159, why have a vpn on when gaming? not like you need to be protected by it
#198 [20:33] <Jimmybob2223> that didnt seem to fix the issue
#199 [20:36] <webrosc> new crash report?
#200 [20:36] <Jimmybob2223> https://paste.ubuntu.com/p/BcyVmK7gy9/
#201 [20:36] <Jimmybob2223> still the same crash issue
#202 [20:37] <webrosc> you didn't do as required
#203 [20:37] <webrosc> Uninstall the software then delete _JAVA_OPTIONS=-Xmx256mb (or 512mb) from your Enviroment Variables.
#204 [20:37] <Jimmybob2223> i deleted it like the directions said
#205 [20:37] <webrosc> nope, the log still shows Picked up _JAVA_OPTIONS: -Xmx256M
#206 [20:38] <Jimmybob2223> i went into my enviroment variavles and deleted it
#207 [20:38] <webrosc> check it again, and reboot computer tpo make sure
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#209 [21:25] * Scifi9902 [webchat@100-42-241-196.eastlink.ca] has joined #minecrafthelp
#210 [21:25] <Scifi9902> Hey so i cant start my minecraft
#211 [21:26] <Scifi9902> i can load anything but forge or liteloader or optifne
#212 [21:26] <Scifi9902> optifine
#213 [21:27] <Scifi9902> https://ghostbin.com/paste/e8htu
#214 [21:27] <Scifi9902> thats my launcher log
#215 [21:27] <webrosc> Scifi9902, this chat doesn't support mods
#216 [21:28] <Scifi9902> oh
#217 [21:28] <Scifi9902> is their any idea on what it could be?
#218 [21:28] <webrosc> use java 8, not 10
#219 [21:28] <Scifi9902> can you link me it
#220 [21:28] <webrosc> java.com
#221 [21:29] <Scifi9902> where are the older versiosn
#222 [21:29] <Scifi9902> versions *
#223 [21:29] <webrosc> try reading the page
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#228 [23:29] * drama [webchat@65-130-254-221.slkc.qwest.net] has joined #minecrafthelp
#229 [23:29] <drama> hey?
#230 [23:30] <webrosc> is that a question, or a statment with a ? on then?
#231 [23:30] <webrosc> end*
#232 [23:31] <drama> hey, so I want to change my skin and I forgot my security questions and I dont have that email I used anymore
#233 [23:31] <webrosc> contact Mojang about it
#234 [23:31] <webrosc> ??> drama mojang/email
#235 [23:31] <Absol> drama: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#236 [23:31] <Absol> drama: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#237 [23:32] <drama> ty