#1 [00:01] <Pedro> https://paste.ubuntu.com/p/Y2sFZhhtYW/
#2 [00:07] <mattym> Pedro, Just a moment
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#4 [00:08] <mattym> Pedro, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28180/Intel-Graphics-Driver-for-Windows-10?product=126789
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#6 [00:14] <Pedro> do i reset my computer now?
#7 [00:15] <mattym> Pedro, If the program asks you to.
#8 [00:16] <Pedro> after i reset my computer it should work properly?
#9 [00:16] <mattym> Yes
#10 [00:17] <Pedro> alright thank you for all your help
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#13 [00:18] <Raph> https://paste.ubuntu.com/p/Ds39Bm9b5B/
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#16 [00:19] <Raph> https://paste.ubuntu.com/p/Ds39Bm9b5B/
#17 [00:20] <mattym> Raph, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#18 [00:32] * BACK [webchat@mx-ll-49.49.242-234.dynamic.3bb.co.th] has joined #minecrafthelp
#19 [00:35] <BACK> I can't lauch game it ERROR :( it say"unable to save download.[Sound file].ogg
#20 [00:35] <BACK> Unable to save download. jump_egg3.ogg
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#27 [02:18] <funghost> i cant login to my minecraft account i know i typed the right username and password but i cant login. i know that i should reset password but its many years ago i made the account and i dont remember which email i used and im sure i cant access it even if i tried. what to do?
#28 [02:27] <Andrio> funghost, what was your username?
#29 [02:28] <funghost> funghost
#30 [02:33] <Andrio> funghost, can you log in at https://account.mojang.com/ with your email address and password?
#31 [02:34] <funghost> no cause i dont remember which email i used
#32 [02:34] <Andrio> mm
#33 [02:34] <Andrio> ??> funghost account/forgot-email
#34 [02:34] <Absol> funghost: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#35 [02:36] <funghost> the thing is that back in the day i bought the game with my old friend and he used his email so i have no clue what the email could be
#36 [02:36] <Andrio> funghost, can you ask him for help?
#37 [02:36] <funghost> and it is at least 5 years ago
#38 [02:36] <funghost> i dont have contact with him anymore
#39 [02:37] <funghost> but isnt there any way to do it without email since i know both username and password
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#45 [03:36] * Bosbo [webchat@p5B34B9B0.dip0.t-ipconnect.de] has joined #minecrafthelp
#46 [03:39] <Bosbo> Hello dear support, I bought Minecraft years ago before anyone could think of Microsoft buying mojang. My problem is, that the email adress I used to have is no longer accessable, because it was created for school purpose and since I'm no longer going to school (finished school in 2014) I cannot log into my email account.
#47 [03:40] <Bosbo> But there are a few things I can tell you about my account. The email adress, my user name for minecraft (the nick I'm using right now in this chat), my birth date, one of my older passwords (if needed) and the aproximate year I bought the game
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#52 [03:57] <Andrio> ??> Bosbo account/send-email
#53 [03:57] <Absol> Bosbo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#54 [03:57] <Absol> Bosbo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#55 [03:57] <Bosbo> Absol thanks :)
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#59 [06:05] * Espercorn kicked Webchat_35717 from #minecrafthelp (Reason: ebchat_35717 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#61 [06:48] * jelke [webchat@ip4da41feb.direct-adsl.nl] has joined #minecrafthelp
#62 [06:50] <jelke> hi, I when i want to join a server or world, the game works perfect if i do nothing, but when i want to move or look around the game stops en the game screen becomes white and does nothing
#63 [06:50] <Greymagic27> ??> jelke tools/hjt
#64 [06:50] <Absol> jelke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [06:50] <Absol> jelke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [06:54] <jelke> https://paste.ubuntu.com/p/9fbN597yTP/
#67 [06:55] <Greymagic27> ??> jelke av/mcafee
#68 [06:55] <Absol> jelke: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#69 [06:55] <Absol> jelke: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#70 [06:55] <Greymagic27> ??> jelke av/mcafee/uninstall
#71 [06:55] <Absol> jelke: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#72 [06:56] <Greymagic27> jelke, As far as I can tell your issue is being worked on by a mojang employee
#73 [06:59] <jelke> what do you mean?
#74 [07:01] <Greymagic27> I think you are experiencing this https://bugs.mojang.com/browse/MC-90602
#75 [07:05] * jelke [webchat@ip4da41feb.direct-adsl.nl] has joined #minecrafthelp
#76 [07:05] <jelke> Greymagic27 how is that fixeble
#77 [07:05] <Greymagic27> jelke, Right now a mojang employee is working on the issue
#78 [07:07] <jelke> but i had it the same problem a few months a go, so i deleted the game because i was getting grazy about it and now i had some time to play again, hoping the problem was over.
#79 [07:08] * ethan [webchat@dsl-124-150-61-141.dyn.iinet.net.au] has joined #minecrafthelp
#80 [07:08] <jelke> sorry for my bad englisch
#81 [07:08] <Greymagic27> You can try reinstalling the game but I don't think it will do anything
#82 [07:08] <jelke> i will be back in a few minets
#83 [07:08] <jelke> noo it did
#84 [07:09] <jelke> im gonna start my restart my pc because of mcfee
#85 [07:09] <Greymagic27> Alright
#86 [07:09] <ethan> hey so ive been updating minecraft 1.13 for 2 hours and its only progressed by 20mb, ive tried checking antivirus's and "bytefence" and reinstalling the mincraft installer itself yet its still slower than ever
#87 [07:09] * jelke [webchat@ip4da41feb.direct-adsl.nl] has quit. (Client Quit)
#88 [07:09] <Greymagic27> ethan, Check your internet connection
#89 [07:10] <ethan> ive tried downloading any other application (using steam and such) and its downloading at 60mbs
#90 [07:10] <Greymagic27> It might be your connection to the minecraft servers
#91 [07:10] <ethan> but minecraft is an exception
#92 [07:10] <ethan> is there anyway i can check that?
#93 [07:11] <Greymagic27> ethan, I don't think so, Have you tried restarting your router?
#94 [07:12] <ethan> ill try that now
#95 [07:12] * ethan [webchat@dsl-124-150-61-141.dyn.iinet.net.au] has quit. (Client Quit)
#96 [07:13] * ethan [webchat@dsl-124-150-61-141.dyn.iinet.net.au] has joined #minecrafthelp
#97 [07:13] <ethan> ok ive restarted my router
#98 [07:13] <ethan> still slow
#99 [07:13] <Greymagic27> ethan, Is it downloading any quicker?
#100 [07:13] <Greymagic27> ??> ethan tools/hjt
#101 [07:13] <Absol> ethan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#102 [07:13] <Absol> ethan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#103 [07:14] <ethan> ok will do
#104 [07:14] <ethan> ill get back to you
#105 [07:16] <ethan> https://paste.ubuntu.com/p/kVCXhThFH6/
#106 [07:16] <Greymagic27> Remove hamachi and overwolf
#107 [07:17] <ethan> uninstall or turn off?
#108 [07:17] <Greymagic27> Uninstall
#109 [07:19] <ethan> ok i have done that
#110 [07:19] <Greymagic27> Uninstalled both?
#111 [07:19] <ethan> yes
#112 [07:19] <ethan> hamachi and overwolf
#113 [07:19] <Greymagic27> Alright, Check if it is downloading any quicker
#114 [07:19] <ethan> should i restart the download?
#115 [07:20] <ethan> as in restart the launcher
#116 [07:20] <Greymagic27> First restart your PC then restart the download
#117 [07:20] <ethan> ok
#118 [07:21] * ethan [webchat@dsl-124-150-61-141.dyn.iinet.net.au] has joined #minecrafthelp
#119 [07:22] <ethan> hi ive restarted my computer and im checking the download
#120 [07:22] <ethan> so its downloaded a megabyte over this duration
#121 [07:22] <ethan> of me uninstalling and not what
#122 [07:22] <Greymagic27> Is it going any quicker?
#123 [07:23] <ethan> a little bit yea
#124 [07:23] <ethan> is there any other way i can further this?
#125 [07:23] <Greymagic27> ethan, I'm not sure TBH. I am supprised the HJT stuff helped :P
#126 [07:23] <ethan> i am too
#127 [07:24] <ethan> but its wierd how i installed a 7gb game in 16 minutes yesterday
#128 [07:24] <ethan> and end up with this today
#129 [07:24] <ethan> 30mb in 2 and a half hours
#130 [07:24] <Greymagic27> ethan, Yea. The servers might be having a hicup
#131 [07:25] <ethan> might be
#132 [07:25] <ethan> but my mate just downloaded it in 4 minutes
#133 [07:28] <ethan> is there anything else i could possible do?
#134 [07:28] <ethan> possibly*
#135 [07:28] <Greymagic27> Not sure, Were you and your mate connected to the same internet?
#136 [07:29] <ethan> no
#137 [07:29] <Greymagic27> ethan, I'm not sure how to help you further sadly
#138 [07:30] <ethan> ok
#139 [07:30] <ethan> thanks anyway
#140 [07:30] <Greymagic27> Your welcome
#141 [07:42] * Chreei [webchat@109.180.238.17] has joined #minecrafthelp
#142 [07:44] <Chreei> Hi, simple problem, reinstall wont wont fix this, but when ever I try to run minecraft Java it won't work, it's since the 1.13.1 release (I have tried multiple things and even checking for any error codes, nothing comes up) what do I do?
#143 [07:45] <Greymagic27> Chreei, What do you mean by it won't work?
#144 [07:47] <Chreei> It just states the Mojang screen, I've let it run it's course but it can stay on that screen for hours (I have left it for about 3-4 hours today)
#145 [07:47] <Greymagic27> ??> Chreei tools/hjt
#146 [07:47] <Absol> Chreei: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#147 [07:47] <Absol> Chreei: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#148 [07:47] <Greymagic27> My internet is playing up so sorry if I disconnect :P
#149 [07:51] * tumbleweed [~bildramer@p2003004D8D069E007021092D50D6D147.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#150 [07:51] * bildramer [~bildramer@p2003004D8D069E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#151 [07:53] * Chreei [webchat@109.180.238.17] has joined #minecrafthelp
#152 [07:53] <Chreei> Hi, sorry I disconnected whilst sorting out the sites
#153 [07:53] <Greymagic27> That's fine
#154 [07:54] <Chreei> https://paste.ubuntu.com/p/kjm82BThzY/
#155 [07:54] <Chreei> This is the file/ hijackthis info
#156 [07:54] <Greymagic27> ??> Chreei av/adwcleaner
#157 [07:54] <Absol> Chreei: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#158 [07:54] <Absol> Chreei: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#159 [07:55] <Chreei> will do
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#161 [08:08] * Chreei [webchat@109.180.238.17] has joined #minecrafthelp
#162 [08:08] <Chreei> I'm back
#163 [08:08] <Greymagic27> Alright, Try launching your minecraft
#164 [08:10] <Chreei> it's still preparing rn, I'll tell you what happens
#165 [08:10] <Greymagic27> Alrighty
#166 [08:12] <Chreei> IT'S WORKING, THANK YOU!
#167 [08:12] <Greymagic27> Your welcome :D
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#170 [08:45] * Xogium [~Xogium@2001:470:2a34:ffff:5054:ff:fe2b:30d7] has quit. (Read error: Connection reset by peer)
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#174 [08:46] <jelke> i can't move my mouse because my game crahses then,
#175 [08:51] <Greymagic27> ??> jelke launcher/crash-log
#176 [08:51] <Absol> jelke: We need to see your crash log, which is created after a crash.
#177 [08:51] <Absol> jelke: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#178 [08:51] <jelke> yeah i know
#179 [08:52] <jelke> but when i go to crahslogs, it's show only one and that's one of 1.11.2, but the version im playing is 1.13.1
#180 [08:53] <jelke> and the one it shows is of the date, 2017
#181 [08:53] <Greymagic27> ??> jelke launcher/log
#182 [08:53] <Absol> jelke: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#183 [08:58] <jelke> https://paste.ubuntu.com/p/d6tNVvBtXt/
#184 [08:59] <Greymagic27> jelke, We don't support mods or plugins here sadly
#185 [08:59] <jelke> what do you mean??
#186 [08:59] <jelke> what plugins??
#187 [08:59] * Iceman [webchat@24-151-155-247.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#188 [08:59] <jelke> and i don't have any mods
#189 [09:00] <Greymagic27> The server you joined was running spigot, I read it wrong, sorry
#190 [09:00] <jelke> what is spigot??
#191 [09:01] <Greymagic27> A thing that supports plugins for servers, I don't see anything wrong in the log
#192 [09:01] <Greymagic27> Could you send me the latest crash log?
#193 [09:01] <jelke> oke
#194 [09:02] <Iceman> i have re installed minecraft java version and when i go in to play it start on the Mojang screen then crash back to desktop and i do have the latest version of java install
#195 [09:03] <Greymagic27> ??> Iceman tools/hjt
#196 [09:03] <Absol> Iceman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#197 [09:03] <Absol> Iceman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#198 [09:04] <jelke> i have crash-report an logs, no crash-log
#199 [09:04] <Greymagic27> jelke, Send the crash-report then
#200 [09:04] <jelke> oke
#201 [09:04] <jelke> but that's the one of 2017
#202 [09:05] <Greymagic27> Is there a more recent one from the crash you just experienced?
#203 [09:05] <jelke> no
#204 [09:05] <Greymagic27> jelke, Could you go into minecraft and wait for it to crash then send the latest.log and if there is one the crash-report
#205 [09:06] <jelke> https://paste.ubuntu.com/p/NVy6g4BPX2/ this is the on of 2017
#206 [09:07] <Greymagic27> Can you do what I said above for me?
#207 [09:07] <jelke> yeah
#208 [09:11] <jelke> i think the problem is that my mouse is moving to fast because if i toch it really slow it shows from up to down and back
#209 [09:13] <Greymagic27> jelke, Try reducing the sensitivity
#210 [09:13] <jelke> https://paste.ubuntu.com/p/vcsGwdx5v3/
#211 [09:13] <jelke> the log
#212 [09:14] <Greymagic27> ??> jelke av/adwcleaner
#213 [09:14] <Absol> jelke: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#214 [09:14] <Absol> jelke: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#215 [09:16] <jelke> greymagic thanks you wre right
#216 [09:16] <jelke> it wwas satnding on hyperspeed!!!
#217 [09:19] * Iceman [webchat@24-151-155-247.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#218 [09:19] <Iceman> i had to reboot my system but i have the highjack report for yall that yall ask for
#219 [09:20] <Greymagic27> Iceman, Alright, Can I have it?
#220 [09:21] <Iceman> ok how do i put it in the link yall sent me
#221 [09:22] <Greymagic27> http://prntscr.com/l1q5d1
#222 [09:23] <Iceman> ok i put it in and hit past did you get it?
#223 [09:23] <Greymagic27> It should give you a link like: https://paste.ubuntu.com/p/sDPN68mM8A/ in your URL bar
#224 [09:24] <Greymagic27> You need to send that link here
#225 [09:24] <Iceman> https://paste.ubuntu.com/p/VZH83PB8Bs/
#226 [09:24] <Greymagic27> Remove hamachi
#227 [09:24] <Iceman> ok is that what stoping it from starting
#228 [09:24] <Greymagic27> ??> Iceman launcher/log
#229 [09:24] <Absol> Iceman: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#230 [09:26] <Iceman> ill be back in little bit have to go do stuff in real life for now but i will have that log when i return
#231 [09:26] <Greymagic27> Alright, Thanks
#232 [09:26] <Greymagic27> Before you go,
#233 [09:26] <Iceman> yes
#234 [09:26] <Greymagic27> ??> Iceman av/adwcleaner
#235 [09:26] <Absol> Iceman: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#236 [09:26] <Absol> Iceman: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#237 [09:26] <Greymagic27> Run that for me
#238 [09:27] <Iceman> ok
#239 [09:27] * Greymagic27 waves to any people lurking around
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#243 [11:25] * Niallthejerk [webchat@79.97.200.44] has joined #minecrafthelp
#244 [11:26] <Niallthejerk> Hello! I am having trouble migrating my Minecraft account. The email address I used when I got minecraft (which was in 2012) is gone. I still have the username and password and the transaction ID back in 2012, any advice?
#245 [11:27] <Greymagic27> ??> Niallthejerk account/send-email
#246 [11:27] <Absol> Niallthejerk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#247 [11:27] <Absol> Niallthejerk: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#248 [11:28] <Niallthejerk> Ok ill keep an eye out for the wait times, thanks!
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#255 [11:39] * tryzessuper [webchat@i577BCFE0.versanet.de] has joined #minecrafthelp
#256 [11:39] <tryzessuper> hello
#257 [11:39] <tryzessuper> hello?
#258 [11:39] <tryzessuper> kann mir ein supporter helfen?
#259 [11:40] <mattym> tryzessuper, In English.
#260 [11:40] <tryzessuper> can you help me
#261 [11:41] <mattym> tryzessuper, Explain what you need help with.
#262 [11:41] <tryzessuper> i can not dowload the version 1.2.2
#263 [11:41] <mattym> tryzessuper, What happens when you try?
#264 [11:42] <tryzessuper> error
#265 [11:42] <tryzessuper> have you discord i have a copy
#266 [11:42] <mattym> tryzessuper, Explain the full error
#267 [11:42] <tryzessuper> i can not send you the copy
#268 [11:43] <tryzessuper> Die heruntergeladene Datei konnte nicht gespeichert werden
#269 [11:43] <mattym> ??> tryzessuper error/download
#270 [11:43] <Absol> tryzessuper: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#271 [11:43] <tryzessuper> yes
#272 [11:44] <tryzessuper> what from dis
#273 [11:44] <tryzessuper> version?
#274 [11:48] * moravshi [webchat@46.19.85.98] has joined #minecrafthelp
#275 [11:51] <tryzessuper> can i chating with a german supporter my english is not good i am 11 years old
#276 [11:52] <mattym> tryzessuper, We only have English speakers here. Just uninstall anything you have from that link.
#277 [11:52] <Greymagic27> Well, I can speak a bit of german ;)
#278 [11:52] <tryzessuper> ja?
#279 [11:52] <Greymagic27> But I won't cus I have things to be getting on with :P
#280 [11:52] * moravshi [webchat@46.19.85.98] has quit. (Client Quit)
#281 [12:00] * hi [webchat@p4FDF7081.dip0.t-ipconnect.de] has joined #minecrafthelp
#282 [12:00] <tyteen4a03> Greymagic27: don't do that
#283 [12:01] * hi [webchat@p4FDF7081.dip0.t-ipconnect.de] has quit. (Client Quit)
#284 [12:01] <tyteen4a03> ??> tryzessuper lang/de
#285 [12:01] <Absol> tryzessuper: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#286 [12:09] * Jai [webchat@cpe-76-178-179-149.natnow.res.rr.com] has joined #minecrafthelp
#287 [12:11] <Jai> Why don't you help with Windows 10?
#288 [12:13] * Jai [webchat@cpe-76-178-179-149.natnow.res.rr.com] has quit. (Client Quit)
#289 [12:14] * firex222 [webchat@c-107-4-49-214.hsd1.mi.comcast.net] has joined #minecrafthelp
#290 [12:15] <firex222> I believe my account was hacked!
#291 [12:15] <Greymagic27> ??> firex222 account/hacked
#292 [12:16] <Absol> firex222: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#293 [12:16] <Absol> firex222: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#294 [12:16] <Greymagic27> tyteen4a03, I wasn't going to speak german, I'm just saying I can
#295 [12:16] <Greymagic27> tyteen4a03, I wasn't going to speak german, I'm just saying I can
#296 [12:16] * firex222 [webchat@c-107-4-49-214.hsd1.mi.comcast.net] has left #minecrafthelp
#297 [12:16] <tyteen4a03> Greymagic27: no, specifically don't do this: "<Greymagic27> But I won't cus I have things to be getting on with :P"
#298 [12:35] * belane [webchat@217.179.38.86.mobile.mezon.lt] has joined #minecrafthelp
#299 [12:35] <belane> Hello?
#300 [12:35] <Greymagic27> Hello
#301 [12:36] <belane> I need some help with Minecraft. I guess this is the channel?
#302 [12:36] <Greymagic27> Yea, What is the problem?
#303 [12:36] <belane> It's about the pixel not accelerated thing.
#304 [12:36] * quiimkam [webchat@168-205-178-44.osir.net.br] has joined #minecrafthelp
#305 [12:36] <Greymagic27> ??> belane win/dxdiag
#306 [12:36] <Absol> belane: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#307 [12:38] <quiimkam> hey, a can't open my realms and my worlds in singleplayer... what i can do ofr fix this?
#308 [12:38] <Greymagic27> quiimkam, What does it say when you try to open your worlds/realms?
#309 [12:38] <belane> I followed the instructions. Now what?
#310 [12:38] <Greymagic27> belane, Send the paste.ubuntu.com link here
#311 [12:39] <quiimkam> Greymagic27 nothing, just stop the program and that's it
#312 [12:39] <belane> https://paste.ubuntu.com/p/M4P3vyfKR5/ (P.s My computer is kinda old and Minecraft works perfectly on Windows 7 but not Windows 10)
#313 [12:39] <Greymagic27> quiimkam, Does this happen with all worlds?
#314 [12:40] <Greymagic27> belane, To play minecraft you will have to either buy a new computer/laptop or downgrade to windows 7
#315 [12:40] <quiimkam> Greymagic27 yes, but when i open the single he's not answer but in realms he's just stop and do nothing
#316 [12:41] <belane> Awww.... That's sad.... I really wanted to play some HQM modpacks with my cousin but oh well... I guess new or downgrade are the only options...
#317 [12:41] <Greymagic27> ??> quiimkam tools/hjt
#318 [12:41] <belane> Thank you though!!
#319 [12:41] <Absol> quiimkam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [12:41] <Absol> quiimkam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [12:41] <Greymagic27> belane, Your welcome
#322 [12:43] <quiimkam> ok, wait
#323 [12:47] <quiimkam> Absol done
#324 [12:47] <Greymagic27> quiimkam, Send the link in here please
#325 [12:47] <quiimkam> https://paste.ubuntu.com/p/CzmFGRS245/
#326 [12:48] <Greymagic27> Remove akami netsession and trusteer
#327 [12:48] <Greymagic27> Also hamachi
#328 [12:48] * belane [webchat@217.179.38.86.mobile.mezon.lt] has quit. (Quit: webchat.esper.net)
#329 [12:49] <quiimkam> where? the programs?
#330 [12:50] <Greymagic27> quiimkam, Yea, Remove those programs
#331 [12:50] <quiimkam> got it
#332 [12:52] <quiimkam> done, but i don't find akami
#333 [12:54] <quiimkam> done, i find and remove all of them
#334 [13:00] <Greymagic27> quiimkam, Give your computer a restart then try to launch minecraft
#335 [13:08] <urielsalis> o/
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#339 [13:47] * Cameron [webchat@153.18.172.52] has joined #minecrafthelp
#340 [13:49] <Cameron> Hello, I no longer have access to my minecraft account from the last username and password combo I remember having, and I dont believe i have access to the account email anymore
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#342 [14:19] * mrdropps [webchat@142-165-35-171.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#343 [14:21] <mrdropps> Hey so just curious if logging in from vpn connection is just me or is this a thing that i just can't find a solution to
#344 [14:21] <webrosc> vpns are mostly blocked
#345 [14:22] <webrosc> if you want to play minecraft, turn vpn off
#346 [14:23] <mrdropps> ok then figured that was probably the thing thanks
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#348 [14:48] * Ae5ome [webchat@cpe-45-46-102-230.maine.res.rr.com] has joined #minecrafthelp
#349 [14:49] <Ae5ome> Can't remember login info, and request to reset password isnt getting to my e-mail ...
#350 [14:49] <webrosc> Ae5ome, contact Mojang
#351 [14:49] <webrosc> ??> Ae5ome mojang/email
#352 [14:49] <Absol> Ae5ome: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#353 [14:49] <Absol> Ae5ome: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#354 [14:50] <Ae5ome> thanks ^^
#355 [14:53] * Ae5ome [webchat@cpe-45-46-102-230.maine.res.rr.com] has quit. (Client Quit)
#356 [15:16] * Barkaz [webchat@p57924D1C.dip0.t-ipconnect.de] has joined #minecrafthelp
#357 [15:16] <Barkaz> sb german=
#358 [15:16] <Barkaz> ?
#359 [15:19] <tyteen4a03> ??> Barkaz lang/de
#360 [15:19] <Absol> Barkaz: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#361 [15:21] <Barkaz> no its ok, its easier in german. i want to play minecraft again after years, but i have an old account
#362 [15:21] <Barkaz> and i cant login, i reset the pw and the login failed againt
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#364 [15:31] * tryzessuper [webchat@i577BCFE0.versanet.de] has quit. (Quit: webchat.esper.net)
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#368 [16:09] * MrNoodle [webchat@69.161.199.73] has joined #minecrafthelp
#369 [16:09] <MrNoodle> hello?
#370 [16:15] * Kaibo [~Kaibo@48-231-29-85.dyn.estpak.ee] has joined #minecrafthelp
#371 [16:15] <MrNoodle> I tried to sign into my mojang account and it said it was wrong, so I reset the password and put a new one in and copied it then pasted it afterwards and no matter how many times I reset or enter in the password it says unknown email or password but both the password and email are right.
#372 [16:15] <webrosc> ??> MrNoodle login/throttle
#373 [16:15] <Absol> MrNoodle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#374 [16:15] <Absol> MrNoodle: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#375 [16:20] <Kaibo> Hi, I'm trying to create a data pack at the moment. I'd like to know if it is possible adding new loot to monsters without using the minecraft namespace. I've followed the tutorial on wiki and it works only if I use the minecraft namespace. Using a custom namespace doesn't set new loot, no errors
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#386 [18:18] * potato5 [webchat@75-43-179-111.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#387 [18:21] <potato5> Hi, i have this problem where I am trying to access my account but i have 0 access to it at all. i bought the game back in 2016 and until recently i was able to play. Last time when I tried to log in it said that I had never made an account with my email and now i don't know how to retrieve since I also don't' have access to my old card number i bo
#388 [18:21] <potato5> ught the game with.
#389 [18:22] <urielsalis> potato5, what is your username?
#390 [18:22] <mattym> potato5, Do you mean you got the game with a pre-paid card?
#391 [18:22] <potato5> my user name is potaetae
#392 [18:22] <potato5> I beleive i got the game with a debit card
#393 [18:23] <urielsalis> potato5, have you tried resetting your password?
#394 [18:24] <potato5> I have but it says that there was no account under my email
#395 [18:25] <urielsalis> ??> potato5 account/trans-id
#396 [18:25] <Absol> potato5: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#397 [18:25] <urielsalis> potato5, Email Mojang with that
#398 [18:25] <urielsalis> ??> potato5 account/send-email
#399 [18:25] <potato5> ok thanks
#400 [18:25] <Absol> potato5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#401 [18:25] <Absol> potato5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#402 [18:27] <potato5> thank you!
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#404 [18:36] * Kaibo [~Kaibo@48-231-29-85.dyn.estpak.ee] has quit. (Quit: Leaving)
#405 [18:44] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#406 [19:05] * EternalLimitz [webchat@118-92-25-10.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#407 [19:05] <EternalLimitz> Hi, is anyone here?
#408 [19:06] <webrosc> many people are
#409 [19:06] <EternalLimitz> I have MC java edition and it gave me a free version of MC windows 10 edition. I decided to instal the MC windows 10 edition on my laptop. Now I just got a pc and im wondering if I can tranfer the MC windows 10 edition from my laptop to my PC
#410 [19:07] <webrosc> yeah just login to the windows store on the device and download it from there
#411 [19:07] <EternalLimitz> it says I have to buy it again
#412 [19:07] * Epochany [webchat@c-67-173-126-200.hsd1.il.comcast.net] has joined #minecrafthelp
#413 [19:08] <webrosc> and if you click buy does it just let you download, or ask for money?
#414 [19:08] <Epochany> I cant change my email because i cant secure my account because i cant access the email im trying to change
#415 [19:08] <webrosc> ??> Epochany mojang/email
#416 [19:08] <Absol> Epochany: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#417 [19:08] <Absol> Epochany: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#418 [19:09] <EternalLimitz> lemme see
#419 [19:09] <EternalLimitz> yeah its asking me to pay
#420 [19:10] <webrosc> EternalLimitz, then you maybe logged into the wrong microsoft account
#421 [19:10] <EternalLimitz> I only have one microsoft account
#422 [19:10] <EternalLimitz> its my xbox one
#423 [19:11] <webrosc> you have your microsoft account for the windows 10 store
#424 [19:11] <EternalLimitz> yeah
#425 [19:11] <webrosc> which was used to redeem the windows 10 edition code
#426 [19:12] <EternalLimitz> my xbox account
#427 [19:12] <EternalLimitz> i redeemed a code from the mojang website
#428 [19:12] <urielsalis> EternalLimitz, you are sure its the same account, Windows 10 might have prompted you to create a new one while installing
#429 [19:13] <urielsalis> EternalLimitz, you can check that in Settings -> Accounts -> Email and app accounts
#430 [19:14] <EternalLimitz> i didnt get it through the store app
#431 [19:14] <EternalLimitz> I got a code for this
#432 [19:14] <EternalLimitz> C6PPM-DPGYT-J9TK4-FMHQT-3CFPZ
#433 [19:14] <EternalLimitz> this one
#434 [19:15] * webrosc sighs
#434 [19:15] <urielsalis> .-.
#435 [19:16] <urielsalis> Better than the people that post their username, password and transaction ID, atleast thats redeemed already
#436 [19:16] <webrosc> true
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#438 [20:02] * Bitguin [webchat@c-73-195-62-165.hsd1.nj.comcast.net] has joined #minecrafthelp
#439 [20:02] <Bitguin> I am unable to login to my account
#440 [20:02] <webrosc> why are you? does it say why?
#441 [20:02] <Bitguin> But when I got ot change my password, it does not send it to the email that should be hooked up to my account
#442 [20:02] <Bitguin> I think someone swapped my email and changed my password
#443 [20:02] <webrosc> contact Mojang
#444 [20:02] <Bitguin> I already have
#445 [20:02] <webrosc> ??> Bitguin mojang/email
#446 [20:02] <Absol> Bitguin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#447 [20:02] <Absol> Bitguin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#448 [20:03] <webrosc> if you have, wait for them to reply
#449 [20:03] <Bitguin> oh i sent like 3
#450 [20:03] <Bitguin> because i kept mistyping info
#451 [20:03] <Bitguin> rip
#452 [20:03] <webrosc> see the above message from Absol for delays
#453 [20:03] <webrosc> s/delays/wait times
#454 [20:03] <Bitguin> ok
#455 [20:04] <Bitguin> in the first one i didnt put the transcation id but in the other 2 i did
#456 [20:04] <Bitguin> my anxiety is killing me lol
#457 [20:04] <webrosc> either way, wait for them, ONLY mojang can help you
#458 [20:04] <Bitguin> ok
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#461 [20:29] <squirrelthug> I have tried to migrate my account over to a Mojang account but it says I already migrated it but when trying to reset password with that email it never gets emailed and it's not in spam
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#467 [22:12] * nibron [webchat@103-224-129-53.flip.co.nz] has joined #minecrafthelp
#468 [22:12] <nibron> hi am i speaking to a real person?
#469 [22:13] <nibron> ?
#470 [22:13] <webrosc> sofar you are talking to yourself
#471 [22:13] <webrosc> if you have a minecraft issue post it
#472 [22:14] <nibron> isnt this a live chat though
#473 [22:14] <webrosc> considering i replied to you.....
#474 [22:14] <nibron> ok well my question is am i allowed to use minecraft images on a website or is that copyrightr
#475 [22:14] <nibron> copyright*
#476 [22:15] <webrosc> you would need to look at Mojangs T&Cs really
#477 [22:15] <webrosc> this is a community run yech support
#478 [22:15] <nibron> i know
#479 [22:16] <urielsalis> nibron, they have a special branding t&C
#480 [22:16] <urielsalis> https://account.mojang.com/documents/brand_guidelines
#481 [22:16] <nibron> alright
#482 [22:16] <nibron> let me check
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