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#2 [00:06] <k0rruptid> looking for help with a crash, here is my crash logs. https://paste.ubuntu.com/p/yt92fJGDXP/
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#7 [00:29] * Jason [webchat@74-80-9-62.mall.dyn.lusfiber.net] has joined #minecrafthelp
#8 [00:29] <Jason> How DO You Fix The Problem That Says"Unable to access file."
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#11 [01:13] * zxcvbnm_12345 [webchat@222.235.56.112] has joined #minecrafthelp
#12 [01:13] <zxcvbnm_12345> java
#13 [01:13] <zxcvbnm_12345> java.lang.NullPointerException: Unexpected
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#16 [01:22] <drblackapple> Hello, I am getting a variety of errors that are disconnecting me from my friends realm. I use optifine, but the problem persists when running minecraft vanilla as well. I have reinstalled minecraft, and it did not help. Some errors are 'badly compressed packet is below server threshold', 'connection forcibly closed by remote host', and plain old '
#17 [01:22] <drblackapple> disconnected'.
#18 [01:24] <Andrio> ??> drblackapple tools/HJT
#19 [01:24] <Absol> drblackapple: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#20 [01:24] <Absol> drblackapple: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#26 [03:49] * zombieslayer695 [webchat@cpc141580-mfl22-2-0-cust662.13-1.cable.virginm.net] has joined #minecrafthelp
#27 [03:49] <zombieslayer695> hi my minecraf is saying error everytime i run the 1.13.1
#28 [03:50] <Greymagic27> What is the error?
#29 [03:50] <zombieslayer695> it sais unable to save download. gl_es.json
#30 [03:50] <Greymagic27> ??> zombieslayer695 error/download
#31 [03:51] <Absol> zombieslayer695: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#32 [03:51] <zombieslayer695> ok
#33 [03:52] <zombieslayer695> ive done that and now its saying Unable to save download. id_id.json
#34 [03:52] <Greymagic27> ??> zombieslayer695 tools/hjt
#35 [03:52] <Absol> zombieslayer695: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [03:52] <Absol> zombieslayer695: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#37 [03:52] <zombieslayer695> ok
#38 [03:54] * Webchat_40001 [webchat@53.70.220.111.sta.wbroadband.net.au] has joined #minecrafthelp
#39 [03:54] * Espercorn kicked Webchat_40001 from #minecrafthelp (Reason: ebchat_40001 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#40 [03:58] <Greymagic27> Not getting the link then <.<
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#47 [05:10] * ldpgamingz [webchat@95.149.247.48] has joined #minecrafthelp
#48 [05:38] <ldpgamingz> hi Minecraft is not responding
#49 [05:39] <Greymagic27> ??> ldpgamingz tools/hjt
#50 [05:39] <Absol> ldpgamingz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [05:39] <Absol> ldpgamingz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#52 [05:39] <ldpgamingz> thx man
#53 [05:40] <ldpgamingz> ??
#54 [05:41] <Greymagic27> Follow the instructions above
#55 [06:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#56 [06:20] * cocoeddie666 [webchat@78-23-64-195.access.telenet.be] has joined #minecrafthelp
#57 [06:21] <cocoeddie666> hello, i recently ran into the problem that whenever i start up my minecraft it says my java or something has stopped working, anyone had this issue before or knows how to fix it?
#58 [06:21] <cocoeddie666> https://i.imgur.com/LPr5w2I.png
#59 [06:27] * nightmarecrator [webchat@69-92-47-67.cpe.cableone.net] has joined #minecrafthelp
#60 [06:27] <nightmarecrator> i have an error unable to save download. idle2.ogg
#61 [06:29] <nightmarecrator> how do i fix
#62 [06:31] * mohamad [webchat@83-90-137-151-cable.dk.customer.tdc.net] has joined #minecrafthelp
#63 [06:33] <mohamad> hi i once had an Minecraft account, I think it was before it changed to mojang. I can't really remember my code and my name. but I do remember my email
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#66 [06:41] * nightmarecrator [webchat@69-92-47-67.cpe.cableone.net] has joined #minecrafthelp
#67 [06:41] <nightmarecrator> ok know im getting Unable to save download. elder_idle1.ogg what the hell is going on
#68 [06:44] * BritishJ [webchat@95.150.118.64] has joined #minecrafthelp
#69 [06:45] <BritishJ> Okay so i had minecraft before Microsoft owned it and uninstalled it a while ago. Now i cant reinstall it because i recently had all the files removed from my computer... The website tells me i need to buy the game again?
#70 [06:45] <BritishJ> What do i do?
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#74 [06:58] * FishezzZ [webchat@87.140.192.0] has joined #minecrafthelp
#75 [06:59] <FishezzZ> hello?
#76 [06:59] <FishezzZ> whats to do when I lost my Minecraft Mail?
#77 [07:01] * DoctorJony5 [webchat@APuteaux-655-1-21-98.w90-61.abo.wanadoo.fr] has joined #minecrafthelp
#78 [07:01] <DoctorJony5> hello
#79 [07:03] <DoctorJony5> every time i log into the minecraft launcher it says that my email or password is incorrect
#80 [07:04] <DoctorJony5> Hello???????????????????????
#81 [07:05] <Andrio> FishezzZ, do you know what the email address was?
#82 [07:05] <Andrio> DoctorJony5, can you log in at https://account.mojang.com/ ?
#83 [07:05] <FishezzZ> no
#84 [07:06] <FishezzZ> i forgot that e mail
#85 [07:06] <Andrio> FishezzZ, do you know what the profile name was?
#86 [07:06] <FishezzZ> the Name and Password i know
#87 [07:06] <Andrio> FishezzZ, what's the name?
#88 [07:06] <FishezzZ> but why it always asks for mail?
#89 [07:06] <FishezzZ> FishezzZ
#90 [07:06] <DoctorJony5> no i cant log in
#91 [07:06] <Andrio> FishezzZ, because that's how Mojang's login process works, and also many others
#92 [07:06] <Andrio> ??> FishezzZ account/forgot-email
#93 [07:06] <Absol> FishezzZ: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#94 [07:06] <Andrio> ??> DoctorJony5 login/throttle
#95 [07:06] <Absol> DoctorJony5: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#96 [07:06] <Absol> DoctorJony5: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#97 [07:07] <DoctorJony5> did that
#98 [07:07] <Andrio> DoctorJony5, did you reset your password after waiting?
#99 [07:07] <DoctorJony5> yes
#100 [07:07] <Andrio> mm
#101 [07:07] <DoctorJony5> i can log on on my phone, just not on my PC
#102 [07:08] <Andrio> ??> DoctorJony5 tools/HJT
#103 [07:08] <Absol> DoctorJony5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#104 [07:08] <Absol> DoctorJony5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#105 [07:08] <DoctorJony5> ok
#106 [07:11] * FishezzZ [webchat@87.140.192.0] has quit. (Quit: webchat.esper.net)
#107 [07:11] <DoctorJony5> https://paste.ubuntu.com/p/B73PWZs63r/
#108 [07:13] <Andrio> DoctorJony5, there seem to be traces of ByteFence/Altdispenser there; you'll need to get rid of that
#109 [07:13] <Andrio> er
#110 [07:13] <Andrio> McLeaks
#111 [07:13] <DoctorJony5> ?
#112 [07:13] <Andrio> DoctorJony5: 'run [MCLeaks Authenticator] and press the Mojang button'
#113 [07:14] <DoctorJony5> im searching for it,
#114 [07:16] <DoctorJony5> its not there
#115 [07:16] <Andrio> ok
#116 [07:16] <Andrio> ??> DoctorJony5 win/hosts/edit
#117 [07:16] <Absol> DoctorJony5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#118 [07:16] <Absol> DoctorJony5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#119 [07:17] <Andrio> DoctorJony5, delete all lines contining mojang from that file
#120 [07:20] <DoctorJony5> can seem to find notepad.
#121 [07:20] <DoctorJony5> "cant"
#122 [07:21] <Andrio> DoctorJony5, do you have a different text editor?
#123 [07:21] <DoctorJony5> my computer is in freanch sadly
#124 [07:21] <Andrio> ok..?
#125 [07:23] <DoctorJony5> there deleted all text containing mojang
#126 [07:23] <Andrio> ok
#127 [07:23] <Andrio> DoctorJony5, see if you can log in after saving that
#128 [07:24] <DoctorJony5> THANK YOU
#129 [07:26] <Andrio> no problem.
#130 [07:57] * Photo [webchat@host-197.46.66.181.tedata.net] has joined #minecrafthelp
#131 [07:57] <Photo> Can anyone help me?
#132 [07:58] <Photo> ??
#133 [07:59] <Photo> Can anyone help me with a crash report?
#134 [08:07] <Photo> huh
#135 [08:08] <Andrio> Photo, can you show us the crash report?
#136 [08:08] <Andrio> ??> Photo paste
#137 [08:08] <Absol> Photo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#138 [08:09] <Photo> Andrio Yeah sure
#139 [08:09] <Photo> https://paste.ubuntu.com/p/bPfPrvKTPv/
#140 [08:09] <Photo> It only crashes when im ontop of bases on factions
#141 [08:10] <Andrio> Photo, does it work without mods?
#142 [08:10] <Photo> idk
#143 [08:10] <Photo> I tried once
#144 [08:11] <Photo> but like only once
#145 [08:11] <Photo> and it crashed
#146 [08:11] <Andrio> ??> Photo wol/DXDiag
#147 [08:11] <Andrio> ??> Photo winl/DXDiag
#148 [08:11] <Andrio> ??> Photo win/DXDiag
#149 [08:11] <Absol> Photo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#150 [08:12] <Photo> Back
#151 [08:12] <Photo> Andrio wdym
#152 [08:12] <Photo> Whats wol/DxDiag
#153 [08:12] <Andrio> Wololo?
#154 [08:13] <Andrio> It was a typo.
#155 [08:14] <Photo> Andrio so do you know how to fix it?
#156 [08:15] <Andrio> Photo, did you see what Absol said?
#157 [08:16] <Photo> Andrio Does that contain any private info?
#158 [08:17] <Andrio> Photo, only your PC's name
#159 [08:07] <Photo> Andrio https://paste.ubuntu.com/p/kvh8JFZdW4/
#160 [08:08] * stergios009 [webchat@ppp046177201010.access.hol.gr] has joined #minecrafthelp
#161 [08:08] <stergios009> hello
#162 [08:13] <Andrio> Photo, try installing this driver: https://www.nvidia.com/download/driverResults.aspx/138567/en-us
#163 [08:13] * stergios009 [webchat@ppp046177201010.access.hol.gr] has quit. (Client Quit)
#164 [08:24] * Laurence [webchat@114.74-179-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#165 [08:26] <Laurence> hi, can someone help with some resource problems i'm having? i have a multiplayer server where you have to do /resource for it to download, but it crashes all the time, i have a server-resource-packs map, and deleted all my files, reinstalled minecraft etc.etc. nothing seems to work, does someone know what to do?
#166 [08:27] <Andrio> ??> Laurence launcher/crash-log
#167 [08:27] <Absol> Laurence: We need to see your crash log, which is created after a crash.
#168 [08:27] <Absol> Laurence: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#169 [08:28] * Laurence [webchat@114.74-179-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#170 [08:31] * Laurence [webchat@114.74-179-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#171 [08:41] <Laurence> Absol, about the game crash, it just disconnects the server it doesn't really crash, do i still need the launch log for that?
#172 [08:43] * photo [webchat@host-197.46.66.181.tedata.net] has joined #minecrafthelp
#173 [08:43] <photo> Andrio
#174 [08:43] <photo> It cant install
#175 [08:43] <photo> says it cant install with this version of windows
#176 [08:44] <Andrio> photo, try this one: https://downloads.dell.com/FOLDER04966526M/1/9020_Nvidia-Desktop-Geforce-Graphics-Drive_7M8P5_WIN_23.21.13.9125_A00.EXE
#177 [08:47] <Laurence> how should I upload my launch log?
#178 [08:50] <Andrio> ??> Laurence paste
#179 [08:50] <Absol> Laurence: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#180 [08:50] <Laurence> https://paste.ubuntu.com/p/dpKPFDFX29/
#181 [08:50] <Laurence> like that?
#182 [08:56] <Andrio> oh
#183 [08:56] <Andrio> ??> Laurence launcher/log
#184 [08:56] <Absol> Laurence: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#185 [08:58] <Laurence> alright, i'll try that (might take a while, slow computer and all)
#186 [09:06] * MelonenGamer07 [webchat@p54BECEB9.dip0.t-ipconnect.de] has joined #minecrafthelp
#187 [09:06] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Ping timeout: 202 seconds)
#188 [09:08] <MelonenGamer07> Hi! I want to Play multiplayer but Always I join a Server it says: java.lang.NullPointerException: group how do I fix this?
#189 [09:08] <photo> Andrio "This driver could not find a compatible graphics hardware"
#190 [09:09] <Andrio> mm
#191 [09:19] <Laurence> Absol https://paste.ubuntu.com/p/RyDhMH7TSZ/ is the error logs
#192 [09:19] * photo [webchat@host-197.46.66.181.tedata.net] has quit. (Quit: webchat.esper.net)
#193 [09:20] <Andrio> Laurence, do you have any antivirus installed?
#194 [09:21] <Laurence> yes
#195 [09:21] <Laurence> three, even
#196 [09:22] <Andrio> Laurence, which ones?
#197 [09:23] <Laurence> Mcafee, malwarebytes and i run adwcleaner daily
#198 [09:24] <Andrio> Laurence, remove McAfee
#199 [09:24] <Laurence> why so?
#200 [09:25] <Andrio> ??> Laurence AV/McAfee
#201 [09:25] <Absol> Laurence: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#202 [09:25] <Absol> Laurence: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#203 [09:25] <Laurence> alright, thank you, i'll make sure to keep malwarebytes, and will delete mcafee
#204 [09:28] <Laurence> though, on my girfriend's computer the errors occure even more, and she does not have any antivirus
#205 [09:30] <Andrio> May be worth running ADWCleaner on that too.
#206 [09:31] <Laurence> i know, but she doesn't even let me
#207 [09:31] <Laurence> and if i do and i try to play minecraft on hers afterwards, same error
#208 [09:33] <Andrio> Laurence, does it freeze to try to load the resource pack before the connection drops?
#209 [09:35] <Laurence> yes, but on my account it did in the past, and it worked though
#210 [09:37] <Laurence> (https://paste.ubuntu.com/p/RszKnTZbNy/) is the updated log, 5 errors apparently
#211 [09:37] * Ashleyy15 [webchat@213-163-152-230.customers.ownit.se] has joined #minecrafthelp
#212 [09:38] <Ashleyy15> Hi, I am wondering if I somehow can copy a realm world to my own realm?
#213 [09:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#215 [09:44] * Laurence [webchat@114.74-179-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#216 [09:44] <Laurence> (sorry for disconnecting, my internet crashed)
#217 [09:45] * Ashleyy15 [webchat@213-163-152-230.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#218 [09:56] <Laurence> ive ran adwcleaner, and the resource still crashes, worst part is i can't download the pack online, it HAS to be ingame
#219 [09:58] <tyteen4a03> Laurence: looks like something you'll have to sort with the server owner
#220 [09:59] <Laurence> okay, will do
#221 [09:59] <tyteen4a03> Laurence: alternatively
#222 [09:59] <tyteen4a03> Laurence: make sure your router does not have ad-blocking turned on, if such functionality exists
#223 [10:06] * eduardola1 [webchat@132.255.142.189.masternetrs.com.br] has joined #minecrafthelp
#224 [10:08] <eduardola1> I can not log into my account.
#225 [10:10] * bassl [webchat@37.218.208.85] has joined #minecrafthelp
#226 [10:10] <bassl> Hi how cna i redownload my game becuase i formet my pc
#227 [10:11] * bassl [webchat@37.218.208.85] has quit. (Client Quit)
#228 [10:22] * Star [webchat@136.33.87.214] has joined #minecrafthelp
#229 [10:22] <Star> Hello. I am having problems where if I enter in my game it will load for 10 minutes then crash, is there anything I can do so I can play?
#230 [10:22] * HelpOrKelp [webchat@d83-183-214-110.cust.tele2.se] has joined #minecrafthelp
#231 [10:23] <HelpOrKelp> hello?
#232 [10:23] <Star> Hello.
#233 [10:23] <HelpOrKelp> Hi i can't enter an mc map
#234 [10:23] <HelpOrKelp> or server....
#235 [10:23] <Star> I'm not a operater.
#236 [10:23] <HelpOrKelp> damn
#237 [10:23] <Star> Nobody is helping me!!
#238 [10:23] <Star> Hello. I am having problems where if I enter in my game it will load for 10 minutes then crash, is there anything I can do so I can play?
#239 [10:24] <HelpOrKelp> Got mods?
#240 [10:24] <Star> nope
#241 [10:24] <HelpOrKelp> Is your PC strong or not
#242 [10:24] <Star> Yes
#243 [10:24] <Star> Yes
#244 [10:24] * Star [webchat@136.33.87.214] has left #minecrafthelp
#245 [10:24] <Star> Yes
#246 [10:24] * Star [webchat@136.33.87.214] has left #minecrafthelp
#247 [10:24] * HelpOrKelp [webchat@d83-183-214-110.cust.tele2.se] has left #minecrafthelp
#248 [10:25] * Star [webchat@136.33.87.214] has joined #minecrafthelp
#249 [10:25] <Star> Hello. I am having problems where if I enter in my game it will load for 10 minutes then crash, is there anything I can do so I can play?
#250 [10:26] <Star> Can someone help me??
#251 [10:27] <Star> HELLO???
#252 [10:28] <Star> can someone please help me?
#253 [10:34] * byVentrex [webchat@p5086A355.dip0.t-ipconnect.de] has joined #minecrafthelp
#254 [10:34] * ImHype_ [webchat@5acd4003.bb.sky.com] has joined #minecrafthelp
#255 [10:35] <ImHype_> Anyone know how to fix Pixel format not accelerated problem?
#256 [10:35] <ImHype_> Just recently reinstalled my windows and i don't know if that's the issue.
#257 [10:35] <ImHype_> Maybe I missed an update i needed
#258 [10:37] <byVentrex> When I Play the game and then open (for example) YouTube on my Browser and then go back to the game, it crashes. Does anybody know how to fix this? (I'm playing on 1.13.1)
#259 [10:37] <byVentrex> https://paste.ubuntu.com/p/wDF7JyPnNQ/ - crash report
#260 [10:47] <byVentrex> Anyone there?
#261 [10:52] * SmothDragon [webchat@206.225.134.138] has joined #minecrafthelp
#262 [10:52] <SmothDragon> hey...
#263 [10:53] <SmothDragon> Whenever I try to log into Minecraft it says "Could not connect to server." what does this mean?
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#265 [11:16] <byVentrex> When I Play the game and then open (for example) YouTube on my Browser and then go back to the game, it crashes. Does anybody know how to fix this? (I'm playing on 1.13.1)
#266 [11:17] <byVentrex> https://paste.ubuntu.com/p/wDF7JyPnNQ/ - crash report
#267 [11:11] * Ty [webchat@host165-120-102-68.range165-120.btcentralplus.com] has joined #minecrafthelp
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#269 [11:40] <Greymagic27> byVentrex, Check if you have a driver update
#270 [12:04] * Fireboy3545 [webchat@bb27f97b.virtua.com.br] has joined #minecrafthelp
#271 [12:04] <Fireboy3545> help me please! https://paste.ubuntu.com/p/7rzx5DT5fK/
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#276 [12:53] <byVentrex> My game crashes when I switch e.g. to a browser and then back to it. "Process crashed with exit code -1073741819"
#277 [12:54] <Greymagic27> Check if this helps: http://hopper.minecraft.net/help/exit-code/code-1073741819/
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#279 [13:07] * byVentrex [webchat@p5086A355.dip0.t-ipconnect.de] has joined #minecrafthelp
#280 [13:10] <byVentrex> Game still crashes when switching between programs. Here's the crash report: https://paste.ubuntu.com/p/FtvMXGDRSF/
#281 [13:10] * xavier [webchat@173-28-56-196.client.mchsi.com] has joined #minecrafthelp
#282 [13:10] <byVentrex> Updated all my drivers too
#283 [13:11] <GreyVulpine> How did you update your drivers?
#284 [13:11] <xavier> hello its been awhile since ive been on mine minecraft account and i need help figuring out my email and password
#285 [13:12] <GreyVulpine> xavier - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#286 [13:14] <byVentrex> With a program called Driver Booster 6
#287 [13:14] <GreyVulpine> Uh-huh.
#288 [13:14] <Quavelen> Hey byVentrex, please only update Nvidia drivers through official means. GeForce Experience, and their official website.
#289 [13:15] <Quavelen> That's a dodgy programme you named.
#290 [13:15] <byVentrex> oh... ok
#291 [13:16] <xavier> ive forgot my email please hep
#292 [13:17] <Quavelen> xavier, you were told what to do.
#293 [13:08] <Quavelen> Alo byVentrex, once you install the driver properly, see if you crash again. If you do, please run a dxdiag, as instructed on this page: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#294 [13:08] <Quavelen> Also*
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#297 [13:17] <byVentrex> https://paste.ubuntu.com/p/bYDsV5qHjn/
#298 [13:23] <Quavelen> byVentrex, it says your driver date is 21.08.2018. The latest was released on 4.10.2018, which was two days ago.
#299 [13:25] * haroldcool4 [webchat@181.65.125.113] has joined #minecrafthelp
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#301 [13:25] <Quavelen> Here byVentrex, this is what you want: https://www.nvidia.co.uk/Download/driverResults.aspx/138578/en-uk
#302 [13:27] <byVentrex> oh I'm sorry, it's updating to geforce game ready driver now
#303 [13:29] * LuanMithrandir [webchat@201-8-177-32.user.veloxzone.com.br] has joined #minecrafthelp
#304 [13:31] * asmxyz [webchat@cpe-74-73-137-176.nyc.res.rr.com] has joined #minecrafthelp
#305 [13:31] <LuanMithrandir> preciso de ajuda! sempre quando eu entro no meu mundo o jogo sai e aparece uma tela branca
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#307 [13:33] <asmxyz> i'm having a strange issue with water elevators...my fall speed is very slow. has anyone experienced this or know of a solution
#308 [13:37] <asmxyz> i didn't notice the issue prior to the latest release so i tried opening my world in 1.13 but it didn't help
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#310 [13:43] <byVentrex> ok i installed it now, but the game still crashed, here's another dxdiag: https://paste.ubuntu.com/p/8W3k9gTzjb/
#311 [13:46] <Quavelen> Well, since you have the latest driver now byVentrex, I'd instead need this latest crash report.
#312 [13:47] <Quavelen> The dxdiag is only for identifying drivers and hardware.
#313 [13:49] <byVentrex> https://paste.ubuntu.com/p/5g85mS2yQm/
#314 [13:50] <byVentrex> also, in the game output it reads "Process crashed with exit code 1" now. it was another code before
#315 [13:53] <Quavelen> Okay, since I can't figure it out from the crash (it's saying driver issue), I'll need you to run an HJT: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#316 [13:53] <Quavelen> Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com/ and give us the link.
#317 [13:57] <byVentrex> https://paste.ubuntu.com/p/qz7VncFgh5/
#318 [13:58] <Quavelen> Uninstall Overwolf, lol.
#319 [13:58] <Quavelen> That's what's doing it.
#320 [13:59] <byVentrex> seriously?
#321 [13:59] <Quavelen> You also have an AV which interferes, called Kaspersky.
#322 [13:59] <Quavelen> https://minecraftirc.net/support-articles/known-incompatible-software/
#323 [14:00] <Quavelen> Overwolf is what's crashing you, though. The AV only stops you from connecting, which isn't an issue here.
#324 [14:03] <byVentrex> well ok thank you, i uninstalled overwolf now and the game doesn't seem to crash anymore
#325 [14:04] <byVentrex> thanks for helping me
#326 [14:10] * asmxyz [webchat@cpe-74-73-137-176.nyc.res.rr.com] has joined #minecrafthelp
#327 [14:10] <asmxyz> having an issue with water elevators
#328 [14:11] <asmxyz> fall speed very slow...has anyone else experienced this or know of a fix
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#330 [14:17] * Star [webchat@136.33.87.214] has joined #minecrafthelp
#331 [14:17] <Star> Hello. I am having problems where if I enter in my game it will load for 10 minutes then crash, is there anything I can do so I can play?
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#333 [14:34] * nise [webchat@fnet94-f85-access.vqbn.com.sg] has joined #minecrafthelp
#334 [14:34] <nise> hello i need some help
#335 [14:38] <nise> no one?
#336 [14:42] * nise [webchat@fnet94-f85-access.vqbn.com.sg] has quit. (Quit: webchat.esper.net)
#337 [14:47] * Blobman122 [webchat@ool-182eb7d4.dyn.optonline.net] has joined #minecrafthelp
#338 [14:48] <Blobman122> my minecraft crashes upon startup
#339 [14:50] * Blobman122 [webchat@ool-182eb7d4.dyn.optonline.net] has quit. (Client Quit)
#340 [14:58] * Dakota [webchat@184-14-193-209.dr03.chtn.wv.frontiernet.net] has joined #minecrafthelp
#341 [14:59] <Dakota> Hi i was looking for some help with my minecraft here is the error
#342 [14:59] <Dakota> Unable to start Java.
#343 [15:11] * AgusDO [webchat@ALyon-658-1-10-125.w90-53.abo.wanadoo.fr] has joined #minecrafthelp
#344 [15:12] <AgusDO> Quand je me connect sur minecraft je crash 5min aprés
#345 [15:16] <AgusDO> Okays Thx
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#347 [15:29] * Lor [webchat@tcmson2003w-lp140-04-64-231-2-13.dsl.bell.ca] has joined #minecrafthelp
#348 [15:33] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#349 [15:35] <Lor> Hello I haven't played minecraft for the past 3-5 months and i believe my account has been hacked. I changed my password, but my name has been changed and it wont let me change it back to my original name because it has been change 8 days ago. Is there a way that i can change my name without waiting 30 days? and do you have any advice on what to do
#350 [15:35] <Lor> about my account being hacked?
#351 [15:42] * JOJ [webchat@tcmson2003w-lp140-04-64-231-2-13.dsl.bell.ca] has joined #minecrafthelp
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#353 [15:46] <JOJ> Im pretty sure my account has been hacked into. I cant chnage my name for the next 30 days can i get help with that? and any tips on what to do if hacked?
#354 [15:56] * CrimsonCuttle [webchat@mta-70-120-60-177.satx.rr.com] has joined #minecrafthelp
#355 [15:57] <CrimsonCuttle> all the launchers in the alternatives page do not work either, as they all still require 64-bit
#356 [15:57] * Mineplayer [webchat@ti0088a400-2518.bb.online.no] has joined #minecrafthelp
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#359 [16:13] * Espercorn kicked Webchat_65746 from #minecrafthelp (Reason: ebchat_65746 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#362 [16:13] <Star> Hello! So my thing wasn't saving so I deleted Bytefence and It still wont load so I can't play! Is there anything you can do?
#363 [16:27] <Star> Hello?
#364 [16:40] * notester [webchat@71-14-153-1.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
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#368 [18:13] * evan [webchat@89-172-135-93.adsl.net.t-com.hr] has joined #minecrafthelp
#369 [18:14] <evan> i bought minecraft and the emal that was conected its deleted and i cant change it
#370 [18:14] * hph^ [~hph@ip72-195-187-57.mc.at.cox.net] has joined #minecrafthelp
#371 [18:16] <evan> help?
#372 [18:17] * evan [webchat@89-172-135-93.adsl.net.t-com.hr] has quit. (Client Quit)
#373 [18:21] * Shopnil4 [webchat@cpe-67-252-7-77.nycap.res.rr.com] has joined #minecrafthelp
#374 [18:23] <Shopnil4> I seemed to relaunch Minecraft after a year to try to play it for a bit, and my server list seems to have disappeared. Is this a glitch, or is this supposed to happen?
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#379 [19:13] * Joe [webchat@ip68-9-61-219.ri.ri.cox.net] has joined #minecrafthelp
#380 [19:13] <Joe> Hi, i am having a problem with the minecraft launcher
#381 [19:14] <Joe> Can anyone help me?
#382 [19:14] * k0rruptid [webchat@cpc77339-stav19-2-0-cust379.17-3.cable.virginm.net] has joined #minecrafthelp
#383 [19:15] <k0rruptid> hi, trying the demo and its still crashing instantly, here are my crash logs. https://paste.ubuntu.com/p/qcGsp9YhDJ/ just updated java removed some old useless antiviruses, still same error. running as admin does nothing.
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#385 [19:28] * TTV_Blurz [webchat@c-67-191-41-34.hsd1.fl.comcast.net] has joined #minecrafthelp
#386 [19:29] <TTV_Blurz> Hi so when I logged into my minecraft and the language was another language and when i went to change it, it wouldnt let me
#387 [19:35] * Shopnil4 [webchat@cpe-67-252-7-77.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#388 [19:43] * waxersr58 [webchat@xdsl-191-103-247-17.edatel.net.co] has joined #minecrafthelp
#389 [19:44] <waxersr58> compañerotes
#390 [19:59] * JDLENL [webchat@72.35.208.25] has joined #minecrafthelp
#391 [20:00] <JDLENL> Ok, so, my question: How can I regain access to my Mojang account if the e-mail address associated with it was deleted, meaning I would have to migrate it and my copy of Minecraft to a new one?
#392 [20:01] <JDLENL> I've attempted to change it to the e-mail address I use, since it was under an old one before, but the website is saying either that e-mail is already taken (though I'm unable to log into it) or the data was incorrect.
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#395 [20:08] <JDLENL> Anyone?
#396 [20:10] <evan> Hey, I'm pretty sure my account was compromised. Just got an email yesterday about my account being migrated from a Minecraft account to a Mojang account (which I didn't do myself). Have requested password resets for both minecraft and mojang and haven't received anything, so unsure what to do. What's the process of getting account access back when
#397 [20:10] <evan> this happens?
#398 [20:15] <JDLENL> I've created an account with a spare gmail account I have, and now when I attempt to pass the security check to migrate to it, I'm hit with a request denied.
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#401 [20:22] <JDLENL> Alright, I'm just going to go recover my 7-year-old transaction ID and do this the hard way. Thanks.
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#404 [20:42] * Ari [webchat@tcmson2003w-lp140-04-64-231-2-13.dsl.bell.ca] has joined #minecrafthelp
#405 [20:44] <Ari> My minecraft account was hacked and ive been banned from many servers what should i do? And do you have any other tips on what i should do for more security and to make sure this doesnt happen again?
#406 [20:45] <Andrio> Ari, are you sure you're using the right email address?
#407 [20:46] <Ari> yes
#408 [20:48] <Ari> i hadent played for 4 months and i tried to log in but it would let me so i thought i had forgotten my password so i changed my password and got on but everything was chnaged my username and skin
#409 [20:49] <Andrio> Ari, change your password
#410 [20:50] <Andrio> Ari, if your email account might have been broken into, change your password for that too
#411 [20:51] <Ari> Alright, thank you.Is there anything else i should do?
#412 [20:55] * knu [knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 183 seconds)
#413 [20:56] <Ari> is there way i could get my name changed? or do i have to wwait the full 30days?
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#416 [21:50] * Larry1 [webchat@104.232.37.205] has joined #minecrafthelp
#417 [21:52] <Larry1> i forgot my password for my account and the email i used it on no longer exist. How do i get my account back?
#418 [21:56] <Andrio> ??> Larry1 account/change-email
#419 [21:56] <Andrio> Larry1, see if you can change it at https://account.mojang.com/changeemail/request
#420 [22:03] <Larry1> I tried that but when I open the link in the email, it says An error occurred. Could not load security challenge.
#421 [22:48] * Vinny [webchat@ool-18b81434.dyn.optonline.net] has joined #minecrafthelp
#422 [22:49] <Vinny> Anybody know whats up with 1.13 and java not responding? I've tried updating/backdating drivers and can't load the game.
#423 [22:56] * wicho1 [webchat@dsl-189-253-33-194-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#424 [22:58] <wicho1> sorry i have a question when i try to start and i put my nickname and my password the game say to me sorry cant connect the server. why
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#430 [23:06] <Andrio> wicho1, can you log in to https://account.mojang.com/ ?
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#432 [23:48] * FancyN00b [webchat@cpe-173-89-101-106.neo.res.rr.com] has joined #minecrafthelp
#433 [23:49] <FancyN00b> I want to log into my old minecraft account. I forgot the password AND email address
#434 [23:51] <webrosc> FancyN00b, you'll have to contact Mojang with your transaction ID as proof of purchase/ownership
#435 [23:51] <webrosc> ??> FancyN00b mojang/email
#436 [23:51] <Absol> FancyN00b: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#437 [23:51] <Absol> FancyN00b: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#438 [23:52] <FancyN00b> Ah thank you, would the proof of ownership be in an email?
#439 [23:53] <webrosc> your initial purchase email will have the transaction id in it
#440 [23:53] <FancyN00b> Man I don't even know the e-mail I used, I'll have to find it right?
#441 [23:54] <webrosc> yes