#1 [00:19] * Knotter [webchat@c-73-157-5-116.hsd1.wa.comcast.net] has joined #minecrafthelp
#2 [00:20] <Knotter> I can't log in to my account anymore. I tried resetting my password but didn't get an email after I put it in. Even after waiting a day.
#3 [00:20] <mattym> ??> Knotter account/send-email
#4 [00:20] <Absol> Knotter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#5 [00:20] <Absol> Knotter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#10 [02:14] <Downy_Duck> when loading up minecraft the minecraft launchers but doesnt change and go into the hub where you can chose what you want to play ( singleplayer mulitiplayer.....) it is suck loading on the MINECRAFT page, when the game is launching on the minecraft launcher page it said in the bottom corner, unpack 0027 negative windows jar
#11 [02:35] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#12 [03:16] * Dylan [webchat@64.64.108.254] has joined #minecrafthelp
#13 [03:16] <Dylan> Hello please help me
#14 [03:16] <Dylan> i cant log in
#15 [03:16] <Dylan> i have been battling for more then an hour
#16 [03:16] <Dylan> my account email is db0834591949@gmail.com
#17 [03:17] <Andrio> Dylan, what happens when you try?
#18 [03:17] <Dylan> i am not recieving the password reset email
#19 [03:17] <Dylan> it tells me my password is incorrect
#20 [03:17] <Dylan> i am an avid mc player .. trust me i know my password
#21 [03:20] <Dylan> i have checked spam etc in my email... nothing
#22 [03:21] <Dylan> besides that i changed my password 2 or 3 days ago and recieved the email almost instantly... this time .. nothing... i use a vpn so sometimes certain accounts seem to detect suspicious activity.. but their is none
#23 [03:21] <Dylan> can u help?
#24 [03:21] <Andrio> Dylan, your VPN might be blocked from logging in
#25 [03:22] <Dylan> i cant log into the mojang website either
#26 [03:22] <Dylan> ok.. the issue is that i am not recieving the password reset email
#27 [03:22] <Dylan> that is the issue
#28 [03:23] <Andrio> Dylan, try resetting your password off the VPN
#29 [03:23] <Dylan> i did
#30 [03:23] <Dylan> i have tried many ways.
#31 [03:24] <Dylan> and i created another mojang account and tried to reset the password on that and recieved the email instantly
#32 [03:24] <Dylan> the account i am having the issue with is db0834591949@gmail.com
#33 [03:24] <Andrio> hm
#34 [03:25] <Andrio> Dylan, you may just need to wait a while (up to 24 hours) before trying again, or you may need to get in touch with Mojang about this.
#35 [03:25] <Andrio> ??> Dylan account/send-email
#36 [03:25] <Absol> Dylan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#37 [03:25] <Absol> Dylan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#38 [03:26] <Dylan> i do not own my transaction id
#39 [03:26] <Dylan> my friend bought this game for me
#40 [03:26] <Dylan> and now i must wait a week before they email me back aswell and this is not even my fault...
#41 [03:26] <Dylan> i thought i am in contact with mjang
#42 [03:28] <Dylan> is this not mojang support?
#43 [03:31] <Andrio> Dylan, this is not Mojang support
#44 [03:31] <Dylan> is their a live mojang support?
#45 [03:31] <Andrio> Dylan, maybe you can ask your friend for help. I'm afraid there isn't.
#46 [03:32] <Dylan> my friend passed away..
#47 [03:33] <Dylan> i can not get the transaction id
#48 [03:33] <Andrio> oh... I'm sorry for your loss.
#49 [03:34] <Dylan> dude... i dont know what to do
#50 [03:34] <Dylan> i play every day
#51 [03:35] <Andrio> Dylan, email Mojang if you didn't already
#52 [03:35] <Dylan> i did
#53 [03:35] <Dylan> now i must wait 2 weeks to play a game that i paid for... i gave my friend cash.. i had no bank account back then
#54 [03:35] <Dylan> ......
#55 [03:36] <Andrio> Dylan, I'm sorry, but there's nothing else we can do here
#56 [03:37] <Dylan> i dont get how i was linked here through the mojang website??
#57 [03:37] <Dylan> waste of time
#58 [03:37] <Andrio> Dylan, they link here for technical support
#59 [03:38] <Andrio> not account issues
#60 [03:39] <Dylan> https://minecraftirc.net/minecrafthelp/landing/
#61 [03:39] <Dylan> see the top on?
#62 [03:39] <Dylan> one
#63 [03:40] <Andrio> Mm
#64 [03:40] <Dylan> yes. i selected it
#65 [03:40] <Andrio> You've mentioned you can log in with a different account
#66 [03:40] <Dylan> yes
#67 [03:40] <Andrio> of course, that means it's probably an account issue, and not an issue on your end
#68 [03:41] <Dylan> but i have not bought minecraft on that account
#69 [03:41] <Andrio> That doesn't matter here
#70 [03:41] <Andrio> You can still log in
#71 [03:41] <Dylan> and... i recieve the password reset email just fine on that account
#72 [03:41] <Dylan> i know its not an issue my end
#73 [03:42] <Dylan> do me a favour... send a password reset to db0834591949@gmail.com
#74 [03:43] <Dylan> https://account.mojang.com/password
#75 [03:43] <Andrio> Done
#76 [03:43] <Dylan> although i already know its not gonna work i have tried this off multiple devices
#77 [03:43] <Andrio> mm
#78 [03:43] <Dylan> nothing
#79 [03:44] <Dylan> .....
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#81 [04:40] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#82 [05:21] * Jay [webchat@220-245-147-138.tpgi.com.au] has joined #minecrafthelp
#83 [05:21] * Jay is now known as Jazedman
#84 [05:24] <Jazedman> I was having problem with the minecraft launcher being unable to find/use the java runtime environment so I reinstalled minecraft, then java after no change. Now, I'm getting a "The game directory is invalid or inaccessible" error. The error details are as follows:
#85 [05:25] <Jazedman> Error details: The system cannot find the file specified; Filename on disk: .minecraft; Path: C:\Users\Jazedman\AppData\Roaming\.minecraft; Exists: directory
#86 [05:25] <Jazedman> Help.
#87 [05:46] * ClaustropobicTurtle [webchat@119.193.174.192] has joined #minecrafthelp
#88 [05:47] <ClaustropobicTurtle> can someone help me why i crash and seem i cant fix lag?
#89 [05:47] <ClaustropobicTurtle> https://paste.ubuntu.com/p/pkgxy9F2bh/
#90 [06:30] * sam [webchat@c122-104-134-22.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#91 [06:32] <sam> hello, im not particularly sure if this is a problem that you guys would be able to give feedback about. When attempting to launch minecraft 1.13.1 my game crashes and begins to say that my java quit unexpectedly after i have just updated my java. It would be amazing if i could get feedback about this because its been a continuous issue for a week
#92 [06:39] <ClaustropobicTurtle> hm.. seems like helpers are busy
#93 [06:47] * ollyorange [webchat@c122-104-134-22.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#94 [06:48] <ollyorange> im having an issue with my java after trying to launch minecraft it says that it quit unexpectedly and causes the game to crash
#95 [06:49] <sam> that is the same problem im having !
#96 [06:51] * ollyorange [webchat@c122-104-134-22.rochd6.qld.optusnet.com.au] has quit. (Client Quit)
#97 [06:52] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
#98 [06:53] * ClaustropobicTurtle [webchat@119.193.174.192] has quit. (Quit: webchat.esper.net)
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#100 [06:53] * zozocat523 [webchat@65-35-139-91.res.bhn.net] has joined #minecrafthelp
#101 [06:53] <zozocat523> hello all
#102 [06:54] <zozocat523> my mom bought window 10 version but I need to get java edition.
#103 [06:54] <zozocat523> Can i get free java edition since i already bought window 10
#104 [06:55] * ClaustropobicTurtle [webchat@119.193.174.192] has joined #minecrafthelp
#105 [06:55] <ClaustropobicTurtle> any helper avaliable?
#106 [06:55] <zozocat523> ??
#107 [06:55] <zozocat523> ??
#108 [06:56] * zozocat523 [webchat@65-35-139-91.res.bhn.net] has left #minecrafthelp
#109 [06:57] * zozocat523 [webchat@65-35-139-91.res.bhn.net] has joined #minecrafthelp
#110 [06:57] <zozocat523> hello
#111 [06:58] <zozocat523> I bought the window 10 version last week but I really need java editon
#112 [06:58] <zozocat523> Can i get free java edition since I bought window 10
#113 [06:58] * Pink [webchat@c211-31-0-247.rochd5.qld.optusnet.com.au] has joined #minecrafthelp
#114 [07:00] <ClaustropobicTurtle> zozocat523 you can google and buy one cheap :P
#115 [07:00] * zozocat523 [webchat@65-35-139-91.res.bhn.net] has quit. (Client Quit)
#116 [07:00] <Pink> I need help with launching Minecraft so it gets to the 'single'player 'multiplayer'part. When i try to launch minecraft and push play and the newer launcher, it automatically crashes me
#117 [07:02] * zozocat523 [webchat@65-35-139-91.res.bhn.net] has joined #minecrafthelp
#118 [07:02] <ClaustropobicTurtle> https://paste.ubuntu.com/p/pkgxy9F2bh/
#119 [07:02] <zozocat523> can i install java edition for free since I bought window 10 edition ?
#120 [07:02] <ClaustropobicTurtle> 2 diff things
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#122 [07:04] * electric0ctopus72 [webchat@c122-104-134-22.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#123 [07:04] * ClaustropobicTurtle [webchat@119.193.174.192] has quit. (Quit: webchat.esper.net)
#124 [07:05] <electric0ctopus72> how do i fix java quitting unexpectedly when launching minecraft latest version?
#125 [07:05] <electric0ctopus72> how do i fix java quitting unexpectedly when launching minecraft latest version?
#126 [07:07] * Pink [webchat@c211-31-0-247.rochd5.qld.optusnet.com.au] has left #minecrafthelp
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#129 [07:20] * Nomadam1 [webchat@host86-171-0-85.range86-171.btcentralplus.com] has quit. (Client Quit)
#130 [07:24] <electric0ctopus72> can anyone help pls?
#131 [07:24] <Greymagic27> Sure, What is the problem?
#132 [07:25] <electric0ctopus72> i try to launch 1.13.1 minecraft but the game crashes and shortly pops up saying that my java quit unexpectedly
#133 [07:25] <Greymagic27> ??> electric0ctopus72 launcher/log
#134 [07:25] <Absol> electric0ctopus72: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#135 [07:32] * electric0ctopus72 [webchat@c122-104-134-22.rochd6.qld.optusnet.com.au] has joined #minecrafthelp
#136 [07:57] * Edrakin [webchat@37-164-68-67.coucou-networks.fr] has joined #minecrafthelp
#137 [07:58] <Edrakin> I can not log in to my account
#138 [07:58] <Greymagic27> What does it say when you try?
#139 [07:59] <Edrakin> this marks me "incorrect password"
#140 [07:59] <Greymagic27> ??> Edrakin account/reset-password
#141 [07:59] <Absol> Edrakin: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#142 [07:59] <Absol> Edrakin: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#143 [08:01] <Edrakin> and when I try to download it again on the official site, it tells me that my account does not exist while my username yes
#144 [08:01] <Greymagic27> ??> Edrakin account/send-email
#145 [08:01] <Absol> Edrakin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#146 [08:01] <Absol> Edrakin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#147 [08:01] <Greymagic27> ??> Edrakin account/trans-id
#148 [08:01] <Absol> Edrakin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#149 [08:02] <Edrakin> and when I try to download it again on the official site, it tells me that my account does not exist while my username yes
#150 [08:03] <Greymagic27> Follow the instructions I have sent you above
#151 [08:04] <Edrakin> I saw, it's just that you do not recognize me ... he tells me that I do not have minecraft while I play since 1.5.4
#152 [08:05] <Greymagic27> We cant help with account issues here so you need to email mojang which is what I linked you to above
#153 [08:06] <Edrakin> Okay, so thank you, I will see directly with mojang
#154 [08:06] <Greymagic27> your welcome
#155 [08:07] <Edrakin> u too
#156 [08:22] * mcpwner [webchat@d64-180-37-179.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#157 [09:10] * wooo [webchat@mrhmon2409w-lp130-01-64-231-56-69.dsl.bell.ca] has joined #minecrafthelp
#158 [09:10] <wooo> my account
#159 [09:10] <wooo> cant connect to the server
#160 [09:17] * Mimosa [webchat@91-154-16-142.elisa-laajakaista.fi] has joined #minecrafthelp
#161 [09:18] <Mimosa> can you help me?
#162 [09:19] <Mimosa> im having a problem with my resource packs
#163 [09:21] <Mimosa> why no one doesnt answer?
#164 [09:34] <Greymagic27> Mimosa, What is the problem?
#165 [09:39] * bildramer [~bildramer@p57AD6F5E.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#166 [09:40] * bildramer [~bildramer@p2003004D8D069E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#167 [09:52] * wizardb171b [webchat@tnhlon4048w-lp130-07-70-27-135-154.dsl.bell.ca] has joined #minecrafthelp
#168 [09:53] * wizardb171b [webchat@tnhlon4048w-lp130-07-70-27-135-154.dsl.bell.ca] has quit. (Client Quit)
#169 [09:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#170 [10:08] * Jonas [webchat@88.147.27.133] has joined #minecrafthelp
#171 [10:09] <Jonas> hi!I have a amd graphics card and an intel processor. minecraft uses the processor. How can I change that?
#172 [10:23] * k [webchat@ool-18bc1c68.dyn.optonline.net] has joined #minecrafthelp
#173 [10:24] <k> Hi, I get the following error whenever i try to launch mc:
#174 [10:24] <k> org.lwjgl.LWJGLException: Pixel format not accelerated thats only the first line, should i paste the rest? I have an i5 2400 and win10
#175 [10:24] <Greymagic27> ??> k win/dxdiag
#176 [10:24] <Absol> k: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#177 [10:29] <k> https://paste.ubuntu.com/p/5KxwPcDffR/
#178 [10:30] <k> what should i do now?
#179 [10:32] * Jonas [webchat@88.147.27.133] has quit. (Quit: webchat.esper.net)
#180 [10:32] <Greymagic27> Can you try and get these drivers? https://www.dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverid=jy2h3
#181 [10:34] <k> i have an optiplex 990 btw, am downloading the drivers you sent now
#182 [10:37] <Greymagic27> Just a fair warning, I am new to dxdiag stuff so it might be a bit trial and error
#183 [10:38] <k> I got an erroe when trying to install it, here is the log:
#184 [10:38] <Greymagic27> Damn
#185 [10:38] <k> https://paste.ubuntu.com/p/2KG3XbzyP3/
#186 [10:39] <Greymagic27> Bare with me a second
#187 [10:39] <k> alright
#188 [10:43] <Greymagic27> Would you be ok waiting for a trusted or operator member to help you?
#189 [10:43] <k> how long would that take?
#190 [10:43] <Greymagic27> I'm not sure, 30 minutes or so
#191 [10:43] <k> alright
#192 [10:49] * thr3343 [~thr3343_@5.151.221.208] has joined #minecrafthelp
#193 [10:53] <Greymagic27> Can you try: https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit?product=81502? @k
#194 [10:53] <k> should i download the top or the bottom download link
#195 [10:53] <k> nvm
#196 [10:54] <k> got an error message saying my pc doesnt meet the min requirements
#197 [10:55] <k> that driver is for <win8 and i have win10
#198 [10:55] <Greymagic27> You will have to downgrade to windows 8 or if your on a desktop get a GPU
#199 [10:56] <k> thats the only solution?
#200 [10:56] <Greymagic27> Yea
#201 [10:56] <k> thanks
#202 [10:56] <Greymagic27> Your welcome
#203 [11:02] * Cwippy [webchat@97-95-129-184.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#204 [11:03] <Cwippy> Issues with logging into mojang account, and migrating minecraft to another account?
#205 [11:03] <Greymagic27> Cwippy, What is the issue?
#206 [11:04] <Cwippy> it keeps saying wrong username or password, so i changed the password a few hours ago and not wont even let me into minecraft as a whole
#207 [11:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Read error: Connection reset by peer)
#208 [11:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#209 [11:04] <Greymagic27> ??> Cwippy login/throttle
#210 [11:04] <Absol> Cwippy: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#211 [11:04] <Absol> Cwippy: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#212 [11:05] <Cwippy> ok ill try that, thank you
#213 [11:05] <Greymagic27> Your welcome
#214 [11:11] * Cwippy [webchat@97-95-129-184.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#215 [11:11] * luisgamerz [webchat@177.205.95.148.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#216 [11:11] <luisgamerz> hi
#217 [11:11] <luisgamerz> i need help
#218 [11:12] * Herb [webchat@c122-107-150-30.eburwd5.vic.optusnet.com.au] has joined #minecrafthelp
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#220 [11:16] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has joined #minecrafthelp
#221 [11:17] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has quit. (Client Quit)
#222 [11:19] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has joined #minecrafthelp
#223 [11:21] <Dinosaurus65> Hello, yesterday when I opened minecraft I tried to load one of my worlds in minecraft 1.13 and 1.13.1 but the game suddenly crashed, I reinstalled the game but it didn't work. I tried every other version such as 1.12.2 and it worked so I suppose there is a problem with minecraft 1.13.
#224 [11:21] <Greymagic27> ??> Dinosaurus65 launcher/crash-log
#225 [11:21] <Absol> Dinosaurus65: We need to see your crash log, which is created after a crash.
#226 [11:21] <Absol> Dinosaurus65: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#227 [11:23] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#228 [11:27] * TrueWolves [~MyOwnRoad@2601:8c1:17f:91e0:28e3:fd21:2f10:22a3] has joined #minecrafthelp
#229 [11:27] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#230 [11:29] <Dinosaurus65> I tried pasting the entire text but it says: "use pastebin for long messages"
#231 [11:30] <Greymagic27> Use paste.ubuntu.com
#232 [11:30] <TrueWolves> Good to see this channel is still going on strong...
#233 [11:31] <Dinosaurus65> I've pasted the whole text there and clicked: "Paste!" but nothing happened
#234 [11:31] <Greymagic27> Did you put a name?
#235 [11:32] * Herb [webchat@c122-107-150-30.eburwd5.vic.optusnet.com.au] has joined #minecrafthelp
#236 [11:35] <Dinosaurus65> No, but there's some problem with creating an account. When I typed my name it said that the name must be at least 2 characters long
#237 [11:35] <Greymagic27> Just put like 'aaaaaa' as the name
#238 [11:35] <Quavelen> You don't need to create an account, Dinosaurus65... just type in anything.
#239 [11:36] <Dinosaurus65> ok
#240 [11:36] <Greymagic27> Should look like this: http://prntscr.com/l3nm5b
#241 [11:37] <Dinosaurus65> Should I download text?
#242 [11:37] <Greymagic27> No
#243 [11:37] <Greymagic27> Just give us the link it gives you once you paste it
#244 [11:39] <Dinosaurus65> All I see is the same text
#245 [11:39] <Greymagic27> There should be a link in your URL bar
#246 [11:39] <Greymagic27> Something that looks like this: https://paste.ubuntu.com/p/MvNFpwp6KA
#247 [11:39] <Dinosaurus65> Oh
#248 [11:39] <Dinosaurus65> https://paste.ubuntu.com/p/gWRHrY8FwG/
#249 [11:40] <Herb> Hello! I came here from the Reddit to see if I could get some help on what might be causing my performance issues on Minecraft. I'm playing 1.13.1 and I have no issues playing on my friend's Realm server (very stable 57~60fps) but I get some pretty bad fps drops in Singleplayer (drops to 30 fps frequently, even down to 10 like every couple of secon
#250 [11:40] <Herb> ds or so). Any ideas for what might be causing this? I've tried going through the Bad Performance fixes as listed in the FAQ but nothing seems to be fixing this. Sorry if this is a noob question in any way, I'm quite a newcomer to Minecraft and IRC. :)
#251 [11:40] <mattym> Dinosaurus65, Are you not using the latest launcher?
#252 [11:40] <Greymagic27> ??> Dinosaurus65 tools/hjt
#253 [11:40] <Absol> Dinosaurus65: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [11:40] <Absol> Dinosaurus65: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [11:41] <Greymagic27> RIP, Wrong thing
#256 [11:41] <Greymagic27> Forgot what I had copy/pasted
#257 [11:41] <Greymagic27> Ignore that
#258 [11:42] <Dinosaurus65> You mean I don't need to download the link you gave me?
#259 [11:42] <Greymagic27> No
#260 [11:42] <Greymagic27> That was a mistake on my part
#261 [11:42] <Dinosaurus65> Ohok
#262 [11:42] <mattym> Dinosaurus65, Are you using the current launcher, what is your launcher version?
#263 [11:42] <Dinosaurus65> 1.13
#264 [11:43] <mattym> Dinosaurus65, The launcher, not the game version, you would see it on the launcher before the game is loaded
#265 [11:43] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#266 [11:53] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has joined #minecrafthelp
#267 [11:56] <Dinosaurus65> Hello, I am Dinosaurus65 i contacted Greymagic27 and +mattym 10 minutes ago about minecraft crashing. My connection was lost so I had to start with IRC again. They asked me what version of minecraft launcher I am using and after I checked the connection problem happened so I just want to say that the launcher version I am using is 2.1.1432
#268 [11:57] <mattym> Dinosaurus65, Ok, thats odd, it doesnt seem that it updated your Java for you, or maybe you changed a setting in the launch options. lets try the following.
#269 [11:58] <mattym> ??> Dinosaurus65 launcher/jvm
#270 [11:58] <Absol> Dinosaurus65: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#271 [11:58] <mattym> Dinosaurus65, Try the instructions Absol wrote.
#272 [11:58] <Dinosaurus65> Thanks, will do.
#273 [12:01] <Dinosaurus65> Didn't work, the crash report now said: "The game crashed whilst writing into palettedcontainer from multiple threads"
#274 [12:02] <mattym> Dinosaurus65, Ok, if you go back to the launcher and enable the Java Executable, what does it say in the txt box next to it?
#275 [12:03] <Dinosaurus65> C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
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#277 [12:06] <mattym> Dinosaurus65, Was it on before or already off?
#278 [12:06] <Dinosaurus65> What do you mean?
#279 [12:06] <mattym> Dinosaurus65, When you checked that setting earlier. Was it already off?
#280 [12:06] <Dinosaurus65> Yes
#281 [12:06] * Braiden [webchat@124-150-110-101.dyn.iinet.net.au] has joined #minecrafthelp
#282 [12:07] <Tim5> hello
#283 [12:07] <mattym> Dinosaurus65, Leave it on, and save the profile and try starting the game with it.
#284 [12:07] <Greymagic27> Tim5, Hi there
#285 [12:08] <Braiden> Hows it going, I just attempted it pay for a realm server, i have before. When I entered my payment info and hit pay it said it was declined but the money went through and I have no server. Just wondering what the go is :/
#286 [12:08] <mattym> ??> Braiden mojang/email
#287 [12:08] <Absol> Braiden: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#288 [12:08] <Absol> Braiden: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#289 [12:09] <Tim5> i need help with the refunde
#290 [12:09] * Mimosa [webchat@91-154-16-142.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#291 [12:09] <mattym> ??> Tim5 account/refund
#292 [12:09] <Absol> Tim5: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#293 [12:09] <Tim5> ok thanks
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#295 [12:10] <Dinosaurus65> +mattym same problem, when I try to launch one of my worlds it was stuck at 4% and then the game crashed again, showing the same crash report
#296 [12:10] <Dinosaurus65> tried
#297 [12:10] <mattym> Dinosaurus65, Can you get a copy of the latest crash report on the paste site
#298 [12:11] <Dinosaurus65> Ok
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#300 [12:12] * lukas [webchat@77.38.89.109] has quit. (Client Quit)
#301 [12:12] <Dinosaurus65> https://paste.ubuntu.com/p/JPCbb7bWv4/
#302 [12:13] * Braiden [webchat@124-150-110-101.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#303 [12:13] <mattym> Dinosaurus65, Ok for some reason it is still trying to use the older Java. Go into C:\Program Files (x86)\Minecraft on you computer.
#304 [12:14] <Dinosaurus65> Ok
#305 [12:15] <mattym> Dinosaurus65, Sorry first make sure all the Minecraft stuff is closed
#306 [12:15] <mattym> Dinosaurus65, Any launcher or error windows
#307 [12:15] <mattym> Dinosaurus65, Then in that folder, delete the runtime folder found there. then restart the launcher and try to start the game
#308 [12:15] <Dinosaurus65> Alright, will try
#309 [12:16] <Dinosaurus65> With java executable turned off or on?
#310 [12:19] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has joined #minecrafthelp
#311 [12:19] <mattym> Dinosaurus65, Shouldnt matter, deleting that folder should make it redownload the newer one and will work either way.
#312 [12:19] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has quit. (Client Quit)
#313 [12:20] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has joined #minecrafthelp
#314 [12:21] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has quit. (Client Quit)
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#316 [12:22] * bjorkhem [webchat@194.54.30.18] has joined #minecrafthelp
#317 [12:22] <Dinosaurus65> +mattym sorry about my connection problems, as I said minecraft downloaded runtime itself so I will try starting the game now
#318 [12:24] * Herb [webchat@c122-107-150-30.eburwd5.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#319 [12:24] <Dinosaurus65> +mattym it worked! Finally! Thanks a lot the game is working perfectly now, have a nice day!
#320 [12:28] * Dinosaurus65 [webchat@cable-178-148-102-131.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#321 [12:29] <bjorkhem> Hi I'm kinda lost, I don't know where to get help but does anyone know what to do? As soon as I open a world (the problem is only with that world) I have a few seconds before tha game crashes. If I open the world again I start at the place where I was when I had my first crash and not where I was when I last crashed. Please help, if you don't know
#322 [12:29] <bjorkhem> how to fix it, do you know how I can find out?
#323 [12:30] <Greymagic27> ??> bjorkhem launcher/crash-log
#324 [12:30] <Absol> bjorkhem: We need to see your crash log, which is created after a crash.
#325 [12:30] <Absol> bjorkhem: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#326 [12:31] <bjorkhem> ok I'll try
#327 [12:34] <bjorkhem> The link: https://paste.ubuntu.com/p/bpDQJ8dPxf/
#328 [12:35] * Keksemann_HD [webchat@ip5f5ade9e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#329 [12:35] <Keksemann_HD> hi
#330 [12:36] <bjorkhem> hello
#331 [12:36] <Keksemann_HD> i can't login
#332 [12:36] <Greymagic27> bjorkhem, It looks like some of your chunks have been corrupted
#333 [12:37] <Greymagic27> Keksemann_HD, What does it say when you try to login
#334 [12:37] <bjorkhem> Okey, what do I do?
#335 [12:37] <Keksemann_HD> and when i want to change my password it dont do nothing
#336 [12:37] <Keksemann_HD> invalible username or password
#337 [12:38] <Greymagic27> ??> Keksemann_HD account/send-email
#338 [12:38] <Absol> Keksemann_HD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [12:38] <Absol> Keksemann_HD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#340 [12:38] <Greymagic27> ??> Keksemann_HD account/trans-id
#341 [12:38] <Absol> Keksemann_HD: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#342 [12:38] <Greymagic27> bjorkhem, I would suggest you created a new world and tried to MCEDIT some of your old buildings into that world (if you can)
#343 [12:38] <Greymagic27> bjorkhem, I would suggest you created a new world and tried to MCEDIT some of your old buildings into that world (if you can)
#344 [12:40] * Greymagic27 [~greymagic@irc.urielsalis.me] has left #minecrafthelp
#345 [12:41] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
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#347 [12:50] * Keksemann_HD [webchat@ip5f5ade9e.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#348 [13:03] * tiwaz88 [webchat@37-46-183-225.customers.ownit.se] has joined #minecrafthelp
#349 [13:04] <tiwaz88> Hi, I have buyed minecraft today and I cant log in. It says that I have written the wrong password or mail..
#350 [13:04] <tiwaz88> How can I log in?
#351 [13:07] <tiwaz88> Hello??
#352 [13:10] <tiwaz88> Please someone help me
#353 [13:21] * lukas [webchat@77.38.89.109] has joined #minecrafthelp
#354 [13:21] <lukas> hello
#355 [13:23] * lukas [webchat@77.38.89.109] has quit. (Client Quit)
#356 [13:39] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#357 [14:02] * GWood [webchat@054763e4.skybroadband.com] has joined #minecrafthelp
#358 [14:03] <GWood> Hi all. nightmare of a night! My son has gone to play minecraft on his laptop and we have forgotten the username and password used for it. the email account I used to set it all up is gone (I can't get it back, I have tried and failed) and the change email option is not working as I never set security questions. Can anyone help?
#359 [14:04] <Anna> ??> GWood account/forgot-login
#360 [14:04] <Absol> GWood: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#361 [14:04] <Absol> GWood: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#362 [14:04] <GWood> Yeah, that's no help at all. Already done all of this and got nowhere.
#363 [14:04] <Anna> ?? account/email
#364 [14:04] <Anna> ?? account/email-mojang
#365 [14:04] * GWood [webchat@054763e4.skybroadband.com] has quit. (Client Quit)
#366 [14:05] <Anna> or leave before I finish
#367 [14:05] <Anna> ?? account/send-email
#368 [14:05] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#369 [14:05] <Absol> account/send-email: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#370 [14:07] * Jer079emy [webchat@static.kpn.net] has joined #minecrafthelp
#371 [14:07] <Jer079emy> can some1 help me
#372 [14:07] <Jer079emy> pls
#373 [14:07] <Jer079emy> help me
#374 [14:07] <Jer079emy> some1
#375 [14:08] <Jer079emy> help me
#376 [14:08] <Jer079emy> helllloooooooooooooo
#377 [14:08] <Jer079emy> fuck you
#378 [14:08] <Absol> Jer079emy: Please keep it civil
#379 [14:08] <Jer079emy> no
#380 [14:08] <Jer079emy> fuck off
#381 [14:08] * Absol kicked Jer079emy from #minecrafthelp (Reason: er079emy :Keep it civilized, you are just a human being)
#382 [14:25] * jack-o-loltern is now known as loltergeist768
#383 [15:07] * frymaster [frymaster@185.251.226.40] has quit. (Quit: I'm doing science and I'm still alive)
#384 [15:23] * SilverEyesAle [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#385 [15:27] <SilverEyesAle> Hi,i have a technical problem,my MC stays freeze at Mojang screen when i open it,but it's not modded and i bought it 1 hour ago,please,how i can resolve this??
#386 [15:28] <mattym> ??> SilverEyesAle tools/hjt
#387 [15:29] <Absol> SilverEyesAle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#388 [15:29] <Absol> SilverEyesAle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#389 [15:30] <SilverEyesAle> Okay,i doing this
#390 [15:32] <SilverEyesAle> Here the link:https://paste.ubuntu.com/p/xzv9j32ZFt/
#391 [15:33] <mattym> ??> SilverEyesAle av/adwcleaner
#392 [15:33] <Absol> SilverEyesAle: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#393 [15:33] <Absol> SilverEyesAle: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#394 [15:39] * Webchat_08356 [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#395 [15:39] * Espercorn kicked Webchat_08356 from #minecrafthelp (Reason: ebchat_08356 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#397 [16:45] * stacie [webchat@btfdon1711w-grc-04-64-231-18-129.dsl.bell.ca] has joined #minecrafthelp
#398 [16:45] <stacie> hi I downloaded the game for windows 10 but its only giving me the option to install on cell devices
#399 [16:48] <mattym> stacie, Where did you make the purchase?
#400 [16:48] <stacie> is there a way to fix this? if not how do I get a refund via google play store
#401 [16:49] <mattym> stacie, If you bought it on google play store, then its only for Android devices.
#402 [16:50] <mattym> stacie, If you did not mean to make that purchase, you would need to contact support on the Google Play Store.
#403 [16:50] <stacie> okay thankyou
#404 [17:05] * lucas [webchat@107-209-84-202.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#405 [17:06] <lucas> it wont let me purchues the game
#406 [17:06] <mattym> lucas, What happens when you try?
#407 [17:07] <lucas> it says to check card information and I do and all of it is correct and it does the same thing
#408 [17:08] <mattym> lucas, Are you using a regular credit card? Or a pre-paid/gift card?
#409 [17:08] * Nadia0 [webchat@74-222-215-79.dyn.everestkc.net] has joined #minecrafthelp
#410 [17:08] <lucas> its a debit card
#411 [17:08] <Nadia0> I can't log into 1.13.1
#412 [17:09] <mattym> lucas, Check the info about debit cards here https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#413 [17:10] <mattym> lucas, If your debit card is tied directly to your bank, call them and ask if they can enable/allow an International Transaction.
#414 [17:10] <mattym> Nadia0, What happens when you try?
#415 [17:11] <Nadia0> It says that its Unable to save download lb_lu.json
#416 [17:11] <mattym> ??> Nadia0 error/download
#417 [17:11] <Absol> Nadia0: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#418 [17:12] <Nadia0> So delete mc?
#419 [17:12] <mattym> Nadia0, No, read the info and the link
#420 [17:12] <Nadia0> Ok, Thank you
#421 [17:13] * lucas [webchat@107-209-84-202.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#422 [17:47] * barnery [webchat@75-31-173-173.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#423 [17:49] <barnery> When i press play to launch minecraft, it crashes and says Unable to fit: minecraft:block/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?
#424 [17:49] <barnery> i dont understand why it wont load, it was working just fine yesterday
#425 [17:49] <mattym> ??> barnery win/reinst
#426 [17:49] <Absol> barnery: You may need to reinstall the locally installed files that Minecraft puts into place.
#427 [17:49] <Absol> barnery: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#428 [17:50] <barnery> okay I will try that
#429 [17:50] <barnery> thank you so much
#430 [17:55] <barnery> it still has the same error and i did what you said
#431 [17:56] <barnery> should I just delete it and reinstall the entire game?
#432 [17:56] <mattym> barnery, Are you trying to use anything other than the default resource pack?
#433 [17:56] <barnery> i have no other resource packs installed
#434 [17:56] <barnery> thats why this makes no sense
#435 [17:57] <mattym> ??> barnery win/dxdiag
#436 [17:57] <Absol> barnery: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#437 [18:01] <barnery> what do I do with the info that i copied
#438 [18:02] <barnery> do I paste it here or what
#439 [18:02] <mattym> barnery, Paste it on the site listed in the instructions, then provide the url/link to it here
#440 [18:02] <barnery> ok
#441 [18:03] <barnery> which one?
#442 [18:03] <barnery> minecraft forum?
#443 [18:03] <mattym> barnery, No, copy the info from your log to the paste site that is linked. Then once you have made a paste with your log, provide us the link to it.
#444 [18:04] <barnery> oh ok i was confused as to what to do with the link i have
#445 [18:04] <barnery> so i just paste the link to it here?
#446 [18:04] <mattym> Yes
#447 [18:05] <barnery> https://paste.ubuntu.com/p/GrVjWyZMT6/
#448 [18:08] <mattym> barnery, Download and Install the most recently dated Radeon Software for Windows 10 from this page https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/7th-gen-a6-9220-apu
#449 [18:13] * xEllieEPicx [webchat@cpc119530-heme14-2-0-cust125.9-1.cable.virginm.net] has joined #minecrafthelp
#450 [18:13] * xXS0P4SR3Xx [webchat@customer-CGN-PUE-4-254.megared.net.mx] has joined #minecrafthelp
#451 [18:14] <xEllieEPicx> I'm getting a problem I logged in 2 hours ago on minecraft now it says unable to save download en_ud.json
#452 [18:14] <mattym> ??> xEllieEPicx error/download
#453 [18:14] <Absol> xEllieEPicx: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#454 [18:16] <xXS0P4SR3Xx> no me agarra el launcher me crashea
#455 [18:16] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Ping timeout: 200 seconds)
#456 [18:16] <xEllieEPicx> none of them worked I'm using bullgaurd antivirus I didn't have this problem for a year
#457 [18:16] <mattym> ??> xEllieEPicx tools/hjt
#458 [18:17] <Absol> xEllieEPicx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#459 [18:17] <Absol> xEllieEPicx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#460 [18:17] <xEllieEPicx> 2 hours ago I was on minecraft on my realm I'm so confused
#461 [18:18] <xEllieEPicx> @absol that sconfusing me
#462 [18:18] <xEllieEPicx> confusing
#463 [18:18] <xXS0P4SR3Xx> can someone help me know how I can fix the crash problem
#464 [18:18] * Borys [webchat@unnum-78-27-128-63.domashka.kiev.ua] has joined #minecrafthelp
#465 [18:18] <mattym> xXS0P4SR3Xx, Explain the problem.
#466 [18:19] * xEllieEPicx [webchat@cpc119530-heme14-2-0-cust125.9-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#467 [18:20] <xXS0P4SR3Xx> because I try to open the launcher and that does not let me enter the game sends me to crash report
#468 [18:21] <mattym> ??> xXS0P4SR3Xx launcher/log
#469 [18:21] <Absol> xXS0P4SR3Xx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#470 [18:22] <xXS0P4SR3Xx> and if I want to use another launcher?
#471 [18:23] <mattym> xXS0P4SR3Xx, We dont support other launchers here.
#472 [18:25] <Borys> Hi! I am having a problem with sticky keys. Whenever I move with WASD or any other keys like Shift, Control or Spacebar, they get stuck from time to time and my character keeps performing that action. I use macOS Mojave 10.14 and my version of Minecraft is 1.13.1. This is not my keyboard problem, because this issue keeps on repeating itself just wi
#473 [18:25] <Borys> th any other keyboard. I didn't have any annoyances with the same configuration on Windows. I believe this has to do with LWJGL 3.1.6 which is currently being used by Minecraft. I was unable to update it to the latest 3.2.0 version, because whenever I launch a game it performs a check on all the files and downloads the one it thinks are missing. So
#474 [18:25] <Borys> I am not really sure what to do at this point. It is a very annoying problem. Any ideas?
#475 [18:26] <xXS0P4SR3Xx> It's worth but in the game when starting my game it does not take 5 seconds and it crashes me
#476 [18:26] <mattym> Borys, It may be something changed in the latest macOS
#477 [18:26] <mattym> xXS0P4SR3Xx, Do you get the error if you use the regular launcher?
#478 [18:27] <xXS0P4SR3Xx> yes premiun
#479 [18:27] <mattym> xXS0P4SR3Xx, Then get the log as instructed
#480 [18:28] <Borys> I don't think so, because I had same issue on macOS High Sierra 10.13.6 as well. But I also noticed that it started with Minecraft updating to 1.13.
#481 [18:28] <xXS0P4SR3Xx> I did not understand
#482 [18:28] <mattym> ??> xXS0P4SR3Xx launcher/log
#483 [18:28] <Absol> xXS0P4SR3Xx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#484 [18:29] <mattym> Borys, I know there were some issues related to the new input handling with Macs, but not to the extent you are describing
#485 [18:29] <xXS0P4SR3Xx> I check and I go back
#486 [18:31] <Borys> Well, I am monitoring bug tracker from time to time, but so far I had not found anything useful. I was hoping that maybe someone over here was aware of a solution or have some ideas which I did not think of. Either way, thanks for replies!
#487 [18:32] <mattym> Borys, Any chance you are using any screen sharing or, keyboard/mouse sharing programs?
#488 [18:32] <mattym> Borys, Like one called Synergy
#489 [18:33] <mattym> Borys, Similarly any screen recording software?
#490 [18:33] <xXS0P4SR3Xx> already try and send me to this nose page to make think that is my graphics card but I do not know what to do
#491 [18:33] <Borys> No, nothing like that. I even reinstalled whole system twice to make sure it's as pristine as it can get. None of that helped :(
#492 [18:33] <mattym> xXS0P4SR3Xx, You need to get us the link to the log you created.
#493 [18:34] <mattym> Borys, Keep checking the bug tracker, make your own report if you found nothing too similar
#494 [18:34] <Borys> Alright, I will. Thanks anyway!
#495 [18:34] <Borys> Alright, I will. Thanks anyway!
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#497 [18:35] <xXS0P4SR3Xx> and where do I do that?
#498 [18:35] <mattym> xXS0P4SR3Xx, You need to put the paste.ubuntu.com link to the log you created into this chat.
#499 [18:35] <mattym> xXS0P4SR3Xx, The instructions you were linked show you how to get that
#500 [18:37] <xXS0P4SR3Xx> https://paste.ubuntu.com/p/d5fZ6cZxYT/
#501 [18:37] <xXS0P4SR3Xx> that is
#502 [18:37] <mattym> xXS0P4SR3Xx, We do not help with moded.
#503 [18:37] <xXS0P4SR3Xx> ????
#504 [18:38] <xXS0P4SR3Xx> what, I do not understand
#505 [18:39] <mattym> xXS0P4SR3Xx, We only support the non-modded current release. You are using an old modded version.
#506 [18:39] <xXS0P4SR3Xx> but if one does not let me
#507 [18:39] <xXS0P4SR3Xx> What I can do?
#508 [18:40] <mattym> ??> xXS0P4SR3Xx win/reinst
#509 [18:40] <Absol> xXS0P4SR3Xx: You may need to reinstall the locally installed files that Minecraft puts into place.
#510 [18:40] <Absol> xXS0P4SR3Xx: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#511 [18:41] <xXS0P4SR3Xx> I hope it works
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#516 [19:58] <fox0> my minecraft when trying to start up has an error saving
#517 [19:59] <mattym> ??> fox0 error/download
#518 [19:59] <Absol> fox0: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#519 [20:06] <fox0> i have none of them. i have my log if that would help
#520 [20:07] <mattym> ??> fox0 paste
#521 [20:07] <Absol> fox0: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#522 [20:08] <fox0> https://resources.download.minecraft.net/13/13435e43a3b39a3a5acb4dcde87083c8416f3fdd
#523 [20:09] <mattym> ??> fox0 tools/hjt
#524 [20:09] <Absol> fox0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#525 [20:09] <Absol> fox0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#527 [20:15] <hunter_norris> I need help
#528 [20:16] <hunter_norris> I forgot my email i used when i got mc and i dont know how i can find out which one i used
#529 [20:18] <fox0> https://paste.ubuntu.com/p/PMNJsRPTJS/
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#531 [20:27] <brooks> my skin wont show and i have to play as alex
#532 [20:33] <fox0> https://paste.ubuntu.com/p/PMNJsRPTJS/
#533 [20:44] <brooks> whats this
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#536 [21:01] <foxmatter> hi i'm having a problem when trying to open the game it say error unable to save and that it is corrupted or unreadable
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#538 [21:07] <jp> not responding on start up
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#540 [21:14] <Solsius> Is anyone avaible to help with my Minecraft issue?
#541 [21:17] <Solsius> Aww.
#542 [21:21] <jp> ok
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#545 [21:59] <Siegfried> Hello , so i have a issue where i used to play minecraft in 2013 - 2014 and i forgot my account , i still remember email and password , but i don't have the login to make migration .
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#554 [23:08] <foxmatter> Hi i'm have a problem with minecraft when clicking play it says error Unable to save download. en_nz.json and i don't have Bytefence