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#9 [01:46] * AustinD50 [webchat@96-3-117-20-dynamic.midco.net] has joined #minecrafthelp
#10 [01:48] <AustinD50> I keep getting this error my drivers are complety updated but the problem presists and i have the most recent version of java. Already tried messing with launch options Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#11 [01:48] <mattym> AustinD50, Do you have the link to your dxdiag report? If so please post the link in this chat.
#12 [01:54] <AustinD50> how do i send a link of my dxdiag report? i already have it
#13 [01:54] <mattym> ??> AustinD50 paste
#14 [01:54] <Absol> AustinD50: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#15 [01:59] <AustinD50> https://docs.google.com/document/d/1O4twxr59FQwi0q5CekT5dYi8G1HUmLIdjm6dmJT6o8Q/edit?usp=sharing
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#26 [05:02] <Caspersund> I cant remember my username, i can only remember my email - what can i do?
#27 [05:02] <Caspersund> My mail is: casper.pape@gmail.com
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#29 [05:12] * foxmatter [webchat@173-81-175-46.porycmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#30 [05:13] <foxmatter> hi i'm having a problem when i click play it pops up error Unable to save download. en_nz.json
#31 [06:22] <Greymagic27> ??> foxmatter error/download
#32 [06:22] <Absol> foxmatter: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#33 [06:41] * Ishaq [~Ishaq@2001:1af8:4700:a110:1::f00d] has joined #minecrafthelp
#34 [06:52] * alex9 [webchat@71-212-19-9.tukw.qwest.net] has joined #minecrafthelp
#35 [06:52] <alex9> i try to log in, but forgot the security question
#36 [06:53] <alex9> and I cannot login to the email so I cant reset them
#37 [06:53] <Greymagic27> https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#38 [06:53] <Greymagic27> ??> alex9 account/send-email
#39 [06:53] <Absol> alex9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [06:53] <Absol> alex9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#41 [06:53] <Greymagic27> ??> alex9 account/trans-id
#42 [06:53] <Absol> alex9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#45 [07:28] * DezeManTim [webchat@ip4da6b32b.direct-adsl.nl] has joined #minecrafthelp
#46 [07:29] <DezeManTim> Hello,
#47 [07:29] <Greymagic27> Hi
#48 [07:29] <DezeManTim> I have a problem with personal verification
#49 [07:29] <Greymagic27> What is the problem?
#50 [07:32] <DezeManTim> If I want to go to my setting I need a parental verification.
#51 [07:33] <Greymagic27> Did you set it up?
#52 [07:34] <DezeManTim> I have read that if your under 13 years you need a parental verification. But I'm 14. So maby my Birthday isn't set up right.
#53 [07:35] <Greymagic27> ??> DezeManTim account/send-email
#54 [07:35] <Absol> DezeManTim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [07:35] <Absol> DezeManTim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#56 [07:35] <Greymagic27> ??> DezeManTim account/trans-id
#57 [07:35] <Absol> DezeManTim: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#58 [07:49] * zkxs [~zkxs@ip70-178-255-236.ks.ks.cox.net] has joined #minecrafthelp
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#61 [09:07] * zippyb0812 [webchat@ip70-187-1-223.om.om.cox.net] has joined #minecrafthelp
#62 [09:08] <zippyb0812> hey when i try to download 1.13.1 it says unable to save download xylobone.ogg
#63 [09:09] <urielsalis> ??> zippyb0812 tools/hjt
#64 [09:09] <Absol> zippyb0812: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [09:09] <Absol> zippyb0812: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [09:13] <zippyb0812> here https://paste.ubuntu.com/p/5RT7mkyS2c/
#67 [09:14] <urielsalis> zippyb0812, you know if there is any parental control software or firewall in the network?
#68 [09:15] <zippyb0812> yes
#69 [09:15] <urielsalis> zippyb0812, anything that might block Minecraft from downloading
#70 [09:15] <urielsalis> zippyb0812, can you disable it or allow Minecraft through it?
#71 [09:15] <zippyb0812> idk how do i check
#72 [09:15] <urielsalis> zippyb0812, you can ask whoever set it up
#73 [09:15] <zippyb0812> ok
#74 [09:27] <zippyb0812> i got it working thanks!
#75 [09:29] * urielsalis tips hat
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#78 [10:16] * TrFurkanParakat [webchat@88.230.98.252.dynamic.ttnet.com.tr] has joined #minecrafthelp
#79 [10:16] <TrFurkanParakat> ?
#80 [10:17] * TrFurkanParakat [webchat@88.230.98.252.dynamic.ttnet.com.tr] has quit. (Client Quit)
#81 [10:21] * Fritz [webchat@ip1f12eb7f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#82 [10:22] <Fritz> hello
#83 [10:22] <Greymagic27> Hello
#84 [10:24] <Fritz> i got a problem with minecraft. it wont start. its failing at the initializing. the crash report says that my driver is the problem
#85 [10:24] <Greymagic27> Send the crash report on paste.ubuntu.com
#86 [10:26] * Fritz [webchat@ip1f12eb7f.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#87 [10:29] * Fritz [webchat@ip1f12eb7f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#88 [10:30] <Fritz> i put into ur link
#89 [10:30] <Fritz> or do you want the long crash report?
#90 [10:30] <Greymagic27> Alright, You should have a link that looks like this: https://pastebin.com/QaQa53v6
#91 [10:30] <Fritz> https://paste.ubuntu.com/p/Bn5xfZYJ96/
#92 [10:31] <Greymagic27> ??> Fritz win/dxdiag
#93 [10:31] <Absol> Fritz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#94 [10:32] <Fritz> https://paste.ubuntu.com/p/f6v3h3MHFQ/
#95 [10:34] <Fritz> i also reinstalled the game and reinstalled the graphic card driver
#96 [10:37] <mattym> Fritz, It does not seem to be properly updated.
#97 [10:37] <mattym> Fritz, Download and Install the file from this page https://www.geforce.com/drivers/results/112594
#98 [10:43] <Fritz> its installing mom
#99 [10:57] * Fritz [webchat@ip1f12eb7f.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#100 [10:58] <Fritz> and you think it will work now ?
#101 [10:59] <mattym> Fritz, It should help, but that hardware is fairly old
#102 [11:00] <Fritz> i know :(
#103 [11:03] <Fritz> finnaly thanks for your help guys :))
#104 [11:03] <Greymagic27> Your welcome even though I took an age to do anything :P
#105 [11:04] <Fritz> at least you helped :)
#106 [11:04] <Greymagic27> True :)
#107 [11:04] <Fritz> have a nice day !! :)
#108 [11:04] <Greymagic27> You as well
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#110 [11:46] * van [webchat@cpc124376-stev9-2-0-cust227.9-2.cable.virginm.net] has joined #minecrafthelp
#111 [11:47] <van> hey all, i am trying to change my email address for my mojang account, but its say "After the request has been approved, instructions will be e-mailed to the new e-mail address."
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#116 [12:44] * SilverEyesAle [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#117 [12:45] <SilverEyesAle> Salve a tutti,ho un rpoblema con il mio MC,ogni volta che lo apro rimane bloccato alla scritta Mojang,c'è qualcuno che può aiutarmi???
#118 [12:47] * Alex_Z [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#119 [12:47] <Alex_Z> Hi everyone,i ahev
#120 [12:49] <Alex_Z> I have a problem with my Mc,every time i open it,i'm stuck on the mojang screen,someone can help me??
#121 [12:51] <Alex_Z> Someone there?
#122 [12:52] * Alex_Z [webchat@net-2-38-234-30.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#123 [12:53] * Freaky [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#124 [12:53] <Freaky> Nobody here???
#125 [12:54] <Freaky> Hi everyone,i have a problem with my Mc,every time i open it,i'm stuck on the mojang screen,someone can help me??
#126 [12:54] * cnjghugtfrd [webchat@176.218.46.105] has joined #minecrafthelp
#127 [12:54] * MinecraftWiz21 [webchat@cblmdm72-240-89-78.buckeyecom.net] has joined #minecrafthelp
#128 [12:55] <MinecraftWiz21> Hello there, I'm doing stuff to my Minecraft account, and I was wondering how do I change my Minecraft IGN?
#129 [12:56] * cnjghugtfrd [webchat@176.218.46.105] has quit. (Client Quit)
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#132 [13:01] <Quavelen> MinecraftWiz21, go to https://account.mojang.com/me and click on the link that says "Change" next to your username.
#133 [13:17] * hugs100 [webchat@pppoe-173-239-89-119.rioaccess.com] has joined #minecrafthelp
#134 [13:18] <hugs100> Uhm, so, i have windows 10, but somehow i've downloaded two different minecrafts???
#135 [13:19] <hugs100> And the windows one is the one with the problem. I was playing all day yesterday and my world just disappeared.
#136 [13:20] <hugs100> I've tried to find it through the file but i can't find the file
#137 [13:20] <hugs100> help?
#138 [13:21] <hugs100> hello?
#139 [13:25] * Ell [webchat@cpc119770-dudl14-2-0-cust137.16-1.cable.virginm.net] has joined #minecrafthelp
#140 [13:26] <Ell> Hello
#141 [13:29] * Ell [webchat@cpc119770-dudl14-2-0-cust137.16-1.cable.virginm.net] has quit. (Client Quit)
#142 [13:52] * Isalin [webchat@93-166-60-18-static.dk.customer.tdc.net] has joined #minecrafthelp
#143 [13:52] <Isalin> i cant log in to my acc
#144 [13:52] <Isalin> it says that my password is failed
#145 [14:14] * liz2 [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#146 [14:14] <liz2> my game keeps crashing as soon as i open it
#147 [14:32] * Ben [webchat@fctnnbsc38w-47-55-76-49.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
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#149 [14:33] <Guest59610> NickServ
#150 [14:33] <Guest59610> hello
#151 [14:38] * Xylon [webchat@rrcs-74-143-163-99.central.biz.rr.com] has joined #minecrafthelp
#152 [14:38] <Guest59610> Hey
#153 [14:39] <Xylon> Im trying to download minecraft but it says it has an error downloading calm1.oog
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#158 [14:48] * agdminer [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#159 [14:48] <agdminer> my game keeps crashing
#160 [14:50] <mattym> ??> agdminer launcher/log
#161 [14:50] <Absol> agdminer: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#162 [15:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#163 [15:17] * JUANDA63 [webchat@static-ip-181540231183.cable.net.co] has joined #minecrafthelp
#164 [15:17] <JUANDA63> hi ?
#165 [15:17] <JUANDA63> Filename on disk: server.jarPath: C:\Users\User\Desktop\server.jar
#166 [15:17] <JUANDA63> Exists: false
#167 [15:18] <JUANDA63> i dont know what it meanes but this apears in my computer when i try to play
#168 [15:23] <JUANDA63> Filename on disk: logs // Path: C:\Users\User\AppData\Roaming\.minecraft\logs //
#169 [15:23] <JUANDA63> Exists: directory
#170 [15:24] <JUANDA63> Filename on disk: logs // Path: C:\Users\User\AppData\Roaming\.minecraft\logs // Exists: directory
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#174 [16:30] <Elva> I've been having trouble whenever I try to log back into Minecraft now for months. Whenever I have to sign back in I have to change my password so many times to log back in because even though I just changed my password, it won't be accepted. I just changed my Minecraft name and I have the same problem. Can't log in.
#175 [16:56] * foxmatter [webchat@173-81-175-46.porycmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#176 [16:57] <foxmatter> hi i'm having a problem with my minecraft when i hit play it says error Unable to save download. en_nz.json
#177 [17:19] * Dancke [webchat@198-27-251-189.fiber.dynamic.sonic.net] has joined #minecrafthelp
#178 [17:20] <Dancke> My account was hacked and they changed the email.
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#182 [17:47] * carnivalstalker [webchat@24-119-254-85.cpe.cableone.net] has joined #minecrafthelp
#183 [17:47] <carnivalstalker> um hello im having some issues can someone help me please?
#184 [17:49] <carnivalstalker> anyone?
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#193 [18:51] * aaron [webchat@173-81-175-46.porycmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#194 [18:51] <aaron> hi i'm having a problem with my minecraft when i hit play it says error Unable to save download. en_nz.json
#195 [19:03] * Cosmicmoo [webchat@cpe-121-211-245-147.hhui-cr-003.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#196 [19:03] <Cosmicmoo> Hello i need help
#197 [19:03] <Cosmicmoo> My account has cant be logged in
#198 [19:03] <Cosmicmoo> ive had to hard reset my computer due to an error
#199 [19:04] <Cosmicmoo> and now it wont let me login
#200 [19:06] * phantpm [webchat@d198-166-119-232.abhsia.telus.net] has joined #minecrafthelp
#201 [19:06] <phantpm> can someone help me my Minecraft will not load up when I hit launch i froze while playing on a server and since then everytime i try to launch Minecraft i just sit in the loading screen and it says that the javatm binary is not responding
#202 [19:06] <Cosmicmoo> hey does anyone know how to fix
#203 [19:06] <Cosmicmoo> the problem
#204 [19:07] <Cosmicmoo> where u cant login
#205 [19:07] * Alexmow [webchat@47.203.155.104] has joined #minecrafthelp
#206 [19:07] <Cosmicmoo> AHAHHAHAHA
#207 [19:07] <Cosmicmoo> IG OT IT
#208 [19:07] <Cosmicmoo> LEETTS
#209 [19:07] <Alexmow> I dont have access to my Mojang account email, account security questions or my Transaction ID I think.
#210 [19:07] * Cosmicmoo [webchat@cpe-121-211-245-147.hhui-cr-003.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#211 [19:08] <phantpm> my game will not load up can somone help
#212 [19:08] <Alexmow> Lag? Slow wifi?
#213 [19:09] <phantpm> nope it launches the game but sits in the mojang loading screen
#214 [19:09] <Alexmow> Oof, dont know than.
#215 [19:10] <phantpm> for literal hours and says not responding
#216 [19:10] * Alexmow [webchat@47.203.155.104] has quit. (Client Quit)
#217 [19:11] <mattym> ??> phantpm launcher/log
#218 [19:11] <Absol> phantpm: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#223 [19:16] <Luanne> The user name that I have been using since 2012, contains my son's name. I needed to change it so I did and now MC loads but will not run since the Name Change
#224 [19:17] <mattym> Luanne, What do you mean will not run, what happens when you try?
#225 [19:22] * aaron [webchat@173-81-175-46.porycmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#226 [19:23] <Luanne> my mouse and character moves at 0/0 fps. it shows it at the top left corner of the screen
#227 [19:24] <mattym> ??> Luanne win/reinst
#228 [19:24] <Absol> Luanne: You may need to reinstall the locally installed files that Minecraft puts into place.
#229 [19:24] <Absol> Luanne: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#230 [19:24] <Luanne> windows
#231 [19:25] <Luanne> okay, i'll try
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#233 [19:38] <Stealth_Ninjjja> Hi, I had a minecraft account on my old computer but haven't played it for a very long time. I am feeling nostalgic and wanted to log on again on my new computer. I remember my email and I think I have my username but can't reset my password
#234 [19:39] * Stealth_Ninjjja [webchat@CPEa84e3fedc863-CMa84e3fedc860.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#236 [19:44] <Stealth_Ninjjja> Hi, I played minecraft a few years ago on my old computer and want to play again. I know my email and think I know username (it is one of two options). I now have a new computer but can't remember or reset my password.
#237 [20:11] * bobby [webchat@75-136-88-32.dhcp.wrcs.ma.charter.com] has joined #minecrafthelp
#238 [20:12] <bobby> everytime i open up minecraft, it just says "not responding" and this same thing happens every time i open it up, i've tried restarting my computer and it doesn't help
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#245 [20:50] * Cook is now known as Guest17299
#246 [20:51] <Guest17299> it says theres a type of file error
#247 [20:52] <Guest17299> URL: https://launcher.mojang.com/v1/objects/8de235e5ec3a7fce168056ea395d21cbdec18d7c/client.jar
#248 [20:52] <Guest17299> Error details: Attempting to move successful download to
#249 [20:52] <Guest17299> C:/Users\HourL\AppData\Roaming\.minecraft\versions\1.13.1/1.13.1.jar The process cannot access the file because it is being used by another process
#250 [20:52] <Guest17299> Filename on disk: 6211-adff-8a3d-4ebd
#251 [20:52] <Guest17299> Path: C:\Users\HourL\AppData\Local\Temp\6211-adff-8a3d-4ebd
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#255 [21:03] * agdminer [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#256 [21:03] <agdminer> https://paste.ubuntu.com/p/GhXJjSfjQp/
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#262 [21:17] <ExEcute> Any1 able 2 help me recover my account?
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#266 [22:10] <Qndres> Hey so every once in a while i fullscreen minecraft and it randomly crashes
#267 [22:10] <Qndres> i get a crash report if that helps
#268 [22:12] <Qndres> i posted the bug report on pastebin if u would like to see
#269 [22:12] <Qndres> https://pastebin.com/NKhijWWC
#270 [22:13] <mattym> Qndres, First try completely turning off Overwolf and see if you still get the issues
#271 [22:16] <Qndres> ok gonna go test again
#272 [22:23] <Qndres> thanks! it worked ill be back if it does crash again!
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