#1 [02:03] * Deadly0ne [webchat@ip253-92-214-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#2 [02:04] <Deadly0ne> Well i need to migrate my old minecraft account but i dont know the email of it anymore is there a way to get my account back?
#3 [02:07] <Deadly0ne> could someone help me ?
#4 [02:10] <Andrio> Deadly0ne, try all of your email addresses at https://account.mojang.com/migrate
#5 [02:11] <Andrio> ??> Deadly0ne scold/PM
#6 [02:11] <Absol> Deadly0ne: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#7 [02:12] <Deadly0ne> well i actually know the email but dont have acces to it anymore
#8 [02:14] <Andrio> mm
#9 [02:14] <Andrio> ??> Deadly0ne account/send-email;
#10 [02:14] <Andrio> ??> Deadly0ne account/send-email
#11 [02:14] <Absol> Deadly0ne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#12 [02:14] <Absol> Deadly0ne: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#13 [02:16] <Deadly0ne> uhm i dont have anything besides the name/password it was a account from years ago
#14 [02:18] <Andrio> Deadly0ne, do you know how you paid?
#15 [02:19] <Deadly0ne> yes with ideal
#16 [02:25] <Andrio> hm
#17 [02:26] <Andrio> Deadly0ne, see https://help.mojang.com/customer/portal/articles/361380
#18 [02:28] <Deadly0ne> i paid with my mom's bank, i can't see a way that i ever will get the transaction
#19 [02:28] <Andrio> Deadly0ne, can you ask your mum for help?
#20 [02:29] <Deadly0ne> i would love to ask her but she ain't here anymore
#21 [02:30] <Andrio> ah
#22 [02:32] <Deadly0ne> i can give information like my birth, etc. but nothing else besides that.
#23 [02:33] <Deadly0ne> i dont dont if there are security question's maybe i can answer those if there are.
#24 [02:36] <Andrio> Deadly0ne, if you have details on the card you all used to pay, you can contact Mojang with that information and ask about your options
#25 [02:37] <Deadly0ne> i dont have the details to bad, isn't there any other way?
#26 [02:37] <Andrio> Deadly0ne, not that I'm aware of
#27 [02:39] <Deadly0ne> i really want it back :) it suck's that i dont have any other information of it
#28 [03:01] * thelounge84 [webchat@5.104.142.30] has joined #minecrafthelp
#29 [03:01] * Espercorn kicked thelounge84 from #minecrafthelp (Reason: helounge84 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#30 [05:12] * Frostygosty [webchat@178-118-11-83.access.telenet.be] has joined #minecrafthelp
#31 [05:12] <Frostygosty> I've redeemed my code for windows 10 version of Minecraft, but it does not allow me to download it.
#32 [05:27] <Andrio> Frostygosty, what happens when you try?
#33 [05:27] * FalseFoxes [~MyOwnRoad@c-76-113-119-233.hsd1.nm.comcast.net] has joined #minecrafthelp
#34 [05:27] * TrueWolves [~MyOwnRoad@2601:8c1:17f:91e0:28e3:fd21:2f10:22a3] has quit. (Ping timeout: 180 seconds)
#35 [05:29] <Frostygosty> re-directs me to buy the game
#36 [05:33] * Frostygosty [webchat@178-118-11-83.access.telenet.be] has quit. (Quit: webchat.esper.net)
#37 [06:10] * Webchat_48740 [webchat@ADSL-176.67.122.123.mada.ps] has joined #minecrafthelp
#38 [06:10] * Espercorn kicked Webchat_48740 from #minecrafthelp (Reason: ebchat_48740 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#40 [07:41] * ELIna [webchat@h-158-174-48-205.NA.cust.bahnhof.se] has joined #minecrafthelp
#41 [07:41] <ELIna> hi i need help with my account log in
#42 [07:41] <Greymagic27> What is the problem?
#43 [07:41] <ELIna> ok soooooo
#44 [07:42] <ELIna> i cannot log in to my account beacuse someone changed my pass and it wasn't me
#45 [07:42] <Greymagic27> ??> ELIna account/send-email
#46 [07:42] <Absol> ELIna: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#47 [07:42] <Absol> ELIna: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#48 [07:42] <ELIna> and i cant change pass either because someone freaking hacked my yahoo email
#49 [07:42] <Greymagic27> ??> ELIna account/trans-id
#50 [07:43] <Absol> ELIna: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#51 [07:44] <ELIna> how can i even find it if my yahoo was hacked?
#52 [07:45] <Greymagic27> When did you purchase minecraft?
#53 [07:45] <ELIna> 2013
#54 [07:45] <Greymagic27> ??> ELIna account/trans-id/skrill
#55 [07:45] <Absol> ELIna: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#56 [07:45] <Absol> ELIna: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#57 [07:46] <ELIna> ok il try :)
#58 [07:46] <Greymagic27> :)
#59 [09:00] * Maartje [webchat@c41202.upc-c.chello.nl] has joined #minecrafthelp
#60 [09:03] <Maartje> hi, everytime when i open my minecraft the tab says `not responding`. The Error i get is 805306369. after some time i found out it has something to do with `Application Hang 1002 (101)`. i dont know what to do at this point.
#61 [09:03] <Greymagic27> ??> Maartje av/adwcleaner
#62 [09:03] <Absol> Maartje: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#63 [09:03] <Absol> Maartje: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#64 [09:08] * vedaant [webchat@dhcp.tripleplay.in] has joined #minecrafthelp
#65 [09:08] <vedaant> Hello
#66 [09:08] <Greymagic27> vedaant, Hi
#67 [09:08] <vedaant> whenever I start streaming
#68 [09:08] <vedaant> my minecraft crashes
#69 [09:08] <Greymagic27> ??> vedaant launcher/crash-log
#70 [09:08] <Absol> vedaant: We need to see your crash log, which is created after a crash.
#71 [09:08] <Absol> vedaant: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#72 [09:08] <vedaant> Im on 1.12.1
#73 [09:08] <vedaant> 1.13.1
#74 [09:09] <vedaant> https://paste.ubuntu.com/p/349mMvFqHf/
#75 [09:09] <Greymagic27> vedaant, Check if you have a driver update
#76 [09:10] <vedaant> I dont have one
#77 [09:10] <vedaant> I checked
#78 [09:10] <Greymagic27> Are you using optifine?
#79 [09:10] <vedaant> nope
#80 [09:11] <Greymagic27> Are you using nvidia or AMD?
#81 [09:11] <vedaant> nvidia
#82 [09:11] * My1Legocraft [webchat@pool-96-230-111-206.bstnma.fios.verizon.net] has joined #minecrafthelp
#83 [09:11] <vedaant> 1050ti
#84 [09:12] <My1Legocraft> I can't change my minecraft username
#85 [09:12] <My1Legocraft> Someone help
#86 [09:12] <My1Legocraft> Me
#87 [09:12] <Greymagic27> vedaant, Try downloading this: https://www.geforce.co.uk/drivers/results/138578
#88 [09:13] <Greymagic27> My1Legocraft, What does it say when you try to change your username?
#89 [09:13] <My1Legocraft> ?
#90 [09:13] <vedaant> Ok thanks
#91 [09:14] * vedaant [webchat@dhcp.tripleplay.in] has quit. (Quit: webchat.esper.net)
#92 [09:14] <Greymagic27> My1Legocraft, What does it say when you try to change your username?
#93 [09:15] <My1Legocraft> https://paste.ubuntu.com/p/JCR537DvGN/
#94 [09:15] <Greymagic27> Did you change your username then?
#95 [09:15] <My1Legocraft> No
#96 [09:16] <Greymagic27> ??> My1Legocraft account/send-email
#97 [09:16] <Absol> My1Legocraft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#98 [09:16] <Absol> My1Legocraft: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#99 [09:17] <Greymagic27> ??> My1Legocraft account/trans-id
#100 [09:17] <Absol> My1Legocraft: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#101 [09:17] <My1Legocraft> I already emailed them they haveven not responded
#102 [09:17] <Greymagic27> When did you send the email?
#103 [09:18] <My1Legocraft> October 6th
#104 [09:19] <Greymagic27> It will take them some time
#105 [09:39] * My1Legocraft [webchat@pool-96-230-111-206.bstnma.fios.verizon.net] has joined #minecrafthelp
#106 [09:40] <My1Legocraft> Greymagic27
#107 [09:40] <Greymagic27> Howdy
#108 [09:40] <My1Legocraft> Look at you do
#109 [09:41] <My1Legocraft> Dmitry
#110 [09:41] <My1Legocraft> Dmitry
#111 [09:41] <My1Legocraft> Omg
#112 [09:41] <My1Legocraft> DMX
#113 [09:41] <My1Legocraft> Arggbbb
#114 [09:41] <Greymagic27> Haha
#115 [09:42] <My1Legocraft> Lol
#116 [09:43] * My1Legocraft is now known as awesome
#117 [09:43] * awesome is now known as My1Legocraft
#118 [09:55] * My1Legocraft [webchat@pool-96-230-111-206.bstnma.fios.verizon.net] has joined #minecrafthelp
#119 [10:04] * Tim1 [webchat@77.38.89.109] has joined #minecrafthelp
#120 [10:04] <Tim1> hi how can i get a refund of the game?
#121 [10:05] <mattym> ??> Tim1 account/refund
#122 [10:05] <Absol> Tim1: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#124 [10:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#125 [11:21] * Jason [webchat@cpe-24-74-112-62.carolina.res.rr.com] has joined #minecrafthelp
#126 [11:22] <Jason> hi, i need help with logging into my account
#127 [11:23] * Jason [webchat@cpe-24-74-112-62.carolina.res.rr.com] has quit. (Client Quit)
#128 [11:30] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#131 [11:41] * Alex6 [webchat@net-2-38-234-30.cust.vodafonedsl.it] has joined #minecrafthelp
#132 [11:43] <Alex6> Hi,i have a problem with my MC,when i open it remains at the "Mojang" screen,please someone can help me??
#133 [12:02] <Alex6> Hi,i have a problem with my MC,when i open it remains at the "Mojang" screen,please someone can help me??
#134 [12:05] <Greymagic27> ??> Alex6 tools/hjt
#135 [12:05] <Absol> Alex6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#136 [12:05] <Absol> Alex6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#137 [12:21] <Alex6> https://paste.ubuntu.com/p/Dfh6VMh9CX/
#138 [12:21] <Greymagic27> ??> Alex6 av/adwcleaner
#139 [12:21] <Absol> Alex6: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#140 [12:21] <Absol> Alex6: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#141 [12:21] <Greymagic27> Also remove hamachi, Overwolf
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#143 [12:46] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#144 [13:32] * noel [webchat@s5596b0c7.adsl.online.nl] has joined #minecrafthelp
#145 [13:32] <noel> hello
#146 [13:32] <noel> im havin some trouble
#147 [13:33] <noel> https://docs.google.com/document/d/1mWw0nCk1uLMS3obcxjMV3uyTeiLBXPXvMh6_OL7n-pQ/edit?usp=sharing
#148 [13:33] <noel> i get this error
#149 [13:34] <noel> whenever i try to start minecraft in the launcher
#150 [13:34] <noel> what do
#151 [13:40] <tyteen4a03> ??> noel paste
#152 [13:40] <Absol> noel: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#153 [13:40] <tyteen4a03> noel: please use Ubuntu Paste for all errors
#154 [13:41] <noel> https://paste.ubuntu.com/p/NPsPvwdcjH/
#155 [13:48] <tyteen4a03> noel: could you try uninstalling Minecraft?
#156 [13:50] <noel> done there didthat
#157 [13:51] <noel> been there done that*
#158 [14:18] * ben [webchat@cpc111137-wiga14-2-0-cust922.18-3.cable.virginm.net] has joined #minecrafthelp
#159 [14:18] * ben is now known as Guest74795
#160 [14:20] <Guest74795> hi whenever i open minecraft and try to open a world or server it crashes with the error code 805306369
#161 [14:22] <tyteen4a03> ??> Guest74795 tools/hjt
#162 [14:22] <Absol> Guest74795: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [14:22] <Absol> Guest74795: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [14:24] <Guest74795> https://paste.ubuntu.com/p/8SpTZ9W6pr/
#165 [14:48] * Omster [webchat@cpe-76-87-200-250.socal.res.rr.com] has joined #minecrafthelp
#166 [14:49] <Omster> Password reset isnt sending to email, how do i fix that?
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#169 [14:58] <Jasey> Hi, I'm having problems running a server with multiple people on it, max being 4. The ping would reach over 400 sometimes and I don't know if I set it up wrong, or if it's my internet? I have a crash report that downloaded when the server crashed last night as well, if that would be of any help?
#170 [14:58] <Jasey> I can also provide my internet speed and computer specs if that would also help
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#172 [15:05] * maincraft [webchat@105.108.248.92] has joined #minecrafthelp
#173 [15:06] <Guest74795> does anybody know what i can do?
#174 [15:12] * TheSilentLink [~TheSilent@147.148.132.125] has joined #minecrafthelp
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#177 [15:50] * Devon [webchat@172.58.168.26] has joined #minecrafthelp
#178 [15:50] <Devon> I own minecraft on disc how do i download the better together update? I've tried everything but it keeps telling me to pay 19.99.. Is there anyone that can help me??
#179 [15:57] * Devon [webchat@172.58.168.26] has quit. (Quit: webchat.esper.net)
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#181 [16:07] * iMiguel141 [webchat@179.7.139.115] has joined #minecrafthelp
#182 [16:08] <iMiguel141> good day I have a problem with my account, it was possibly hacked
#183 [16:08] <Anna> ?? account/hacked
#184 [16:08] <Absol> account/hacked: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#185 [16:08] <Absol> account/hacked: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#186 [16:09] <iMiguel141> but my account is given away, a friend gave it to me, that's another problem, as I do, if I do not have an ID
#187 [16:10] <iMiguel141> I already have time with performance in hypixel and mediacraft I do not want to lose everything I have
#188 [16:13] <iMiguel141> ?
#189 [16:17] <Anna> ask your friend?
#190 [16:19] <iMiguel141> He does not play minecraft anymore, the nickname is in my name, it is also sv, I do not have external contact with him, what proofs do I have to give to be created? I lost a lot on the servers then?
#191 [16:21] <Anna> you should contact the servers about anythung they gave you
#192 [16:22] <Anna> other than that you should find a way to contact your friend and get the transaction id
#193 [16:24] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#194 [17:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#195 [17:59] * Qndres [webchat@66-215-206-204.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#196 [18:01] <Qndres> So about 2 days you guys helped me with a issue on my minecraft crashing due to overwolf. But now my minecraft doesn't show the enchant glint nor can't i turn on super secret settings. (As in super secret settings turns all black.)
#197 [18:02] <Qndres> or when i don't have a texture pack all i hear is different sounds nothing changing in the game
#198 [18:02] <Anna> wasn't super secret settings removed past 1.7?
#199 [18:03] <Qndres> Im current using 1.7
#200 [18:03] <Anna> unmodded?
#201 [18:03] <Qndres> yup
#202 [18:03] <Anna> *vanilla?
#203 [18:04] <Qndres> yes
#204 [18:04] <Anna> hm
#205 [18:05] <Anna> no optifine either?
#206 [18:05] <Qndres> nope
#207 [18:05] <Qndres> no optifine
#208 [18:06] <Anna> tried reinstalling?
#209 [18:07] <Qndres> yup
#210 [18:08] <Qndres> plenty of times
#211 [18:29] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#212 [18:51] <Anna> as in deleting minecraft's files? (other than saves)
#213 [18:56] * thecreauture [webchat@142-165-162-173.nbfr.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#214 [18:57] <thecreauture> my account is old and i remember all my login info perfectly but it doesnt work and even when i try to change my password the change password thing doesnt go to my email
#215 [19:01] <thecreauture> does this mean i have been hacked?
#216 [19:08] * Qndres [webchat@66-215-206-204.dhcp.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
#217 [19:33] * GBGames [webchat@75-162-88-183.desm.qwest.net] has joined #minecrafthelp
#218 [19:35] <GBGames> I'm trying to create an account for my son (under 13) so he can play the demo. The launcher does nothing when we try to register, so we signed up on the website. He needed an adult's permission, but then the only option is to buy Minecraft outright. The help mentions a 10 cent credit card authorization, but I don't see that as an option. Is it not
#219 [19:35] <GBGames> possible to sign up for an account to play the demo version anymore?
#220 [19:35] <mattym> GBGames, On a non child account, yes.
#221 [19:36] <GBGames> Ah, ok. That wasn't clear from the website that only grown-ups can sign up to play the demo.
#222 [19:37] <GBGames> Thank you!
#223 [20:04] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#224 [20:14] * kk [webchat@c-69-247-144-169.hsd1.tn.comcast.net] has joined #minecrafthelp
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#226 [20:16] <kk> SE BINARY ERROR how do i Fix, i have tried updating driver, deleting Minecraft and Java and updating, and the game still freezes and crashes while saying "Java(TM) Platform SE Binary is not responding"
#227 [20:16] * gurry [webchat@m-0-87.docsis.hbci.com] has joined #minecrafthelp
#228 [20:17] <lauren0> hi, so I used to play Minecraft when I was 10-14 (I'm 18 now). I have no idea what my password was and the email I used with the account has been deactivated.... Is there any way I can switch the email to recover the account?
#229 [20:18] <gurry> im trying to play on a later version if the game but every time i try i get Failed to download file.
#230 [20:20] <CubeTheThird> ??> gurry av/bytefence
#231 [20:20] <Absol> gurry: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#232 [20:21] <kk> Absol
#233 [20:22] <kk> SE BINARY ERROR how do i Fix, i have tried updating driver, deleting Minecraft and Java and updating, and the game still freezes and crashes while saying "Java(TM) Platform SE Binary is not responding"
#234 [20:24] * gurry [webchat@m-0-87.docsis.hbci.com] has quit. (Quit: webchat.esper.net)
#235 [20:38] <CubeTheThird> kk, do you get a crash report?
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#240 [21:05] <sean> I am trying to log into my 7 year old account and it won't let me because apparently i can't remember my password. i apparently had to make a mojang account so i did. how do I transfer my minecraft account to my new mojang account so I can play it again
#241 [21:05] <GreyVulpine> sean - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#243 [21:09] <sean> wait I also tried to recover my account by entering my account and email and they said they would send a password request to the account if they both matched
#244 [21:09] <sean> how long would this take?
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#248 [22:07] <RooseBolton> Hi guys, is there a workaround to the login problems with minecraft accounts. From the announcements on the minecraft page i think this issue is around since may 2018
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#254 [22:39] <Plurkk> Hello. Getting "Could not connect to server" error. Just bought minecraft and installed it. help?
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#258 [23:04] <cd> hello, i have not played minecraft in over 6 years and finally decided to play again. However i have completely forgotten both my password and email
#259 [23:04] <cd> When i used to play it was only username and email
#260 [23:04] <cd> what can i do?
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