#1 [01:43] * Kabtan [webchat@cm-58-10-144-127.revip7.asianet.co.th] has joined #minecrafthelp
#2 [01:44] <Kabtan> hi my minecraft 1.13 is alway not responding
#3 [01:45] <Kabtan> it freeze on mojang screen and cpu is on 0 - 0.5 %
#4 [02:06] * A12 [webchat@103.196.216.146] has joined #minecrafthelp
#5 [02:07] <A12> Hello, so I'm currently having this issue where I can't join my vanilla 1.12.2 server with my vanilla 1.12.2 client as it says Authentication servers are down, when other people can join the server. (Note that I cannot join ANY server, I just specified Vanilla to be clear that it doesn't work even without any mods/plugins)
#6 [02:54] * Maric [webchat@dd5e014ea.static.telenet.be] has joined #minecrafthelp
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#8 [03:35] * Repulsa [webchat@173-25-144-107.client.mchsi.com] has joined #minecrafthelp
#9 [03:36] <Repulsa> Minecraft keeps crashing everytime i start it up. I don't know what to do.
#10 [04:01] * Repulsa [webchat@173-25-144-107.client.mchsi.com] has joined #minecrafthelp
#11 [04:01] <Repulsa> My game keeps crashing. What do I do?
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#14 [04:36] <Repulsa> hello?
#15 [04:43] * Gamel0rd [webchat@46.12.200.22.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#16 [04:43] <Gamel0rd> Hello
#17 [04:43] <Gamel0rd> Um.. I have a problem with my account.. can you help me please
#18 [04:45] <Repulsa> I'm waiting as well
#19 [04:46] <tyteen4a03> Gamel0rd: yes?
#20 [04:46] <tyteen4a03> Repulsa: yes?
#21 [04:46] <tyteen4a03> ;
#22 [04:46] <tyteen4a03> ;'
#23 [04:46] <Gamel0rd> i have a problem with login
#24 [04:46] <Repulsa> my game keeps crashing
#25 [04:47] <tyteen4a03> Repulsa: do you have a crash log?
#26 [04:47] <tyteen4a03> Gamel0rd: what happens when you try?
#27 [04:47] * Masterjay10 [webchat@gateway.eastleigh.ac.uk] has joined #minecrafthelp
#28 [04:47] <Gamel0rd> i can log in to mojang's site but when i try to log in to the launcher it says log in failed name or pass is wrong
#29 [04:47] <tyteen4a03> ??> Gamel0rd login/throttle
#30 [04:47] <Absol> Gamel0rd: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#31 [04:47] <Absol> Gamel0rd: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#32 [04:47] <Masterjay10> So yeah my account was hacked. If i look up the old username it keeps getting changed to a new username every month on the 24th
#33 [04:47] <tyteen4a03> ??> Masterjay10 account/hacked
#34 [04:47] <Absol> Masterjay10: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#35 [04:47] <Absol> Masterjay10: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#36 [04:48] <Repulsa> no log.
#37 [04:48] * Masterjay10 [webchat@gateway.eastleigh.ac.uk] has quit. (Client Quit)
#38 [04:49] <tyteen4a03> ??> Repulsa tools/hjt
#39 [04:49] <Absol> Repulsa: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#40 [04:49] <Absol> Repulsa: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#41 [04:49] <Gamel0rd> @absol can you come in pm.. i got confused
#42 [04:50] <tyteen4a03> ??> Gamel0rd irc/multitasking/!
#43 [04:50] <Absol> Gamel0rd: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#44 [04:50] <Absol> Gamel0rd: Don't respond to messages directed at other people.
#45 [04:50] <tyteen4a03> ??> Gamel0rd login/throttle
#46 [04:50] <Absol> Gamel0rd: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#47 [04:50] <Absol> Gamel0rd: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#48 [04:51] <Gamel0rd> yes but i tried yesterday too.. i let it 1 day
#49 [04:51] <tyteen4a03> ??> Gamel0rd tools/hjt
#50 [04:51] <Absol> Gamel0rd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [04:51] <Absol> Gamel0rd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#52 [04:51] <Gamel0rd> okay wait
#53 [04:51] <Repulsa> thank you
#54 [04:53] <Gamel0rd> okay so i copied the text writing
#55 [04:54] <tyteen4a03> Gamel0rd: good, give us the link to your Ubuntu Paste entry
#56 [04:54] <Gamel0rd> https://paste.ubuntu.com/p/hD3F693PJQ/
#57 [04:54] <tyteen4a03> ??> Gamel0rd info/mcleaks
#58 [04:54] <Absol> Gamel0rd: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#59 [04:54] <Absol> Gamel0rd: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#60 [04:55] <tyteen4a03> ??> Gamel0rd win/hosts/edit
#61 [04:55] <Absol> Gamel0rd: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#62 [04:55] <Gamel0rd> my friend used it tho
#63 [04:55] <Absol> Gamel0rd: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#64 [04:55] <tyteen4a03> Gamel0rd: if you bought Minecraft, there is absolutely no reason for you to use it
#65 [04:55] <Gamel0rd> i didnt used it for me
#66 [04:55] <tyteen4a03> Gamel0rd: then remove it
#67 [04:55] <Gamel0rd> my friend doesnt have an acc
#68 [04:55] <Gamel0rd> and we tried to get one
#69 [04:55] <tyteen4a03> Gamel0rd: that's illegal
#70 [04:55] <Gamel0rd> to get him to play with me
#71 [04:56] <Gamel0rd> okay what should i do now
#72 [04:56] <Gamel0rd> to remove it
#73 [04:56] <Repulsa> https://paste.ubuntu.com/p/H2Fx9PZd44/
#74 [04:56] <tyteen4a03> Gamel0rd: https://mcleaks.net/faq
#75 [04:56] <tyteen4a03> Repulsa: what were you doing when the game crashed?
#76 [04:56] <Repulsa> Absol here you go
#77 [04:57] <Repulsa> nothing
#78 [04:57] <tyteen4a03> Repulsa: actually:
#79 [04:57] <tyteen4a03> ??> Repulsa win/!
#80 [04:57] <Absol> Repulsa: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#81 [04:57] <Gamel0rd> so i couldnt log in because of that?
#82 [04:57] <Absol> Repulsa: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#83 [04:57] <tyteen4a03> Gamel0rd: yep
#84 [04:57] <tyteen4a03> Gamel0rd: mcleaks probably also sent your account info to their servers for others to hack into you
#85 [04:57] <Gamel0rd> ohh
#86 [04:58] <Gamel0rd> and what should i do for that
#87 [04:58] <tyteen4a03> Gamel0rd: have you uninstalled MCLeaks with the instructions in the FAQ?
#88 [04:58] <Gamel0rd> no i will now wait
#89 [04:59] <tyteen4a03> Gamel0rd: you are waiting for?
#90 [05:00] <Gamel0rd> will they steal my account? really?
#91 [05:00] <tyteen4a03> Gamel0rd: yes
#92 [05:00] <Gamel0rd> and what can i do to prevent from stealing
#93 [05:00] <tyteen4a03> ??> Gamel0rd info/mcleaks
#94 [05:00] <Absol> Gamel0rd: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#95 [05:00] <Absol> Gamel0rd: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#96 [05:02] <Gamel0rd> okay so i delete the mcleanks file after clicking on the launcher mojang(i saw the mcleaks instructions)
#97 [05:02] <tyteen4a03> ??> Gamel0rd win/hosts/edit
#98 [05:02] <Absol> Gamel0rd: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#99 [05:02] <Absol> Gamel0rd: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#100 [05:03] <tyteen4a03> Gamel0rd: once you've got that open, remove all lines that has the word Mojang in it, save the file
#101 [05:03] <Repulsa> Im trying the method rn
#102 [05:03] <tyteen4a03> Gamel0rd: restart the computer, change your Mojang account password (and all other passwords that's the same as your Mojang account one), then try the game again
#103 [05:04] <tyteen4a03> (brb)
#104 [05:05] <Gamel0rd> i am trying to open the txt file but it says that the archive is not valid
#105 [05:07] <Repulsa> Got an error saying "Unable to save download. xylobone.ogg"
#106 [05:10] <Gamel0rd> i done it i didnt start it as admin
#107 [05:11] <Gamel0rd> but it isnt writen on the host text file
#108 [05:13] <Gamel0rd> http://prntscr.com/l57xjg
#109 [05:16] <tyteen4a03> ??> Repulsa launcher/log
#110 [05:16] <Absol> Repulsa: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#111 [05:16] <tyteen4a03> Gamel0rd: what's the exact error?
#112 [05:16] <Gamel0rd> i am trying to open the txt file to delete the mojang things you told me and on the notepad when i open the hosts file it nothing writen on it
#113 [05:17] <tyteen4a03> Gamel0rd: you mentioned something about archive not valid?
#114 [05:17] <Gamel0rd> i done that i just didnt run it as admin
#115 [05:17] <Gamel0rd> but the second after i run it as admin i opened the hosts in notepad and it nothing writed on it
#116 [05:18] <tyteen4a03> Gamel0rd: ok, go to Start menu and search for "powershell"
#117 [05:18] <Gamel0rd> okay i opened it
#118 [05:18] <tyteen4a03> Gamel0rd: run Powershell as Administrator
#119 [05:18] <Gamel0rd> okay i runned it
#120 [05:18] <tyteen4a03> Gamel0rd: then, do `cat "C:\Windows\System32\drivers\etc\hosts"
#121 [05:19] <tyteen4a03> Gamel0rd: `cat "C:\Windows\System32\drivers\etc\hosts"` (without backticks)
#122 [05:19] <Gamel0rd> with 'cat?
#123 [05:19] <tyteen4a03> Gamel0rd: `cat "C:\Windows\System32\drivers\etc\hosts"` (without backticks)
#124 [05:21] <Gamel0rd> http://prntscr.com/l58191 i do that but it says that
#125 [05:22] <tyteen4a03> Gamel0rd: hm ok; go ahead and change your password
#126 [05:22] <Gamel0rd> i dont know excellent english forgive me
#127 [05:23] <Gamel0rd> i changed it
#128 [05:23] <Repulsa> https://paste.ubuntu.com/p/QMHDrN2FQ9/
#129 [05:25] <Gamel0rd> tyteen4a03 i changed my password.. what now
#130 [05:25] <tyteen4a03> Gamel0rd: try MC again
#131 [05:25] <tyteen4a03> Repulsa: do you still get the error?
#132 [05:25] <Gamel0rd> okay i logged in
#133 [05:25] <Repulsa> it's running
#134 [05:26] <Repulsa> now it's loading
#135 [05:26] <Gamel0rd> do i need to worry about stealing my account?
#136 [05:26] <tyteen4a03> Gamel0rd: if you have changed all the passwords, not anymore
#137 [05:27] <Gamel0rd> i changed just the mc pass
#138 [05:27] <Repulsa> one more question: is it possible to play MC offline just like the pocket edition?
#139 [05:28] <tyteen4a03> Repulsa: yes
#140 [05:28] <tyteen4a03> Repulsa: once you have downloaded the files, you can play MC (singleplayer or LAN) anywhere, offline
#141 [05:28] <Repulsa> ok
#142 [05:28] <Gamel0rd> Thanks a lot guys for helping me!! Be well
#143 [05:29] <Repulsa> thank you
#144 [05:31] <Gamel0rd> Bye Guys And Again Thanks
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#146 [05:32] <sebbe181818> bought minecraft 2011 and cant migrate because i cant remember the mail i bought it on
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#150 [06:34] * slayer88 [webchat@xdsl-213-196-192-61.netcologne.de] has joined #minecrafthelp
#151 [06:34] <slayer88> help. i lost my password and my accountname.
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#153 [06:44] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#154 [06:46] * elc2000 [webchat@62.197.243.137] has joined #minecrafthelp
#155 [06:49] <elc2000> Good day. I have such a problem that 3 years ago I deleted my google email account but I forgot that I have a registered paid minecraft. Minecraft is still coming from my address via Minecraft.net, but when I want to connect to gmail I can not recover or login to email. Could you please let me know? Well thank you.
#156 [07:12] * tom68 [webchat@host-92-25-25-71.as13285.net] has joined #minecrafthelp
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#158 [07:54] * Ostrich [webchat@cpe-104-162-115-195.nyc.res.rr.com] has joined #minecrafthelp
#159 [07:56] <Ostrich> heyo my game's crashing and here's what it's telling me: The game crashed whilst initializing game
#160 [07:56] <Ostrich> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#161 [08:17] <Greymagic27> ??> Ostrich win/dxdiag
#162 [08:17] <Absol> Ostrich: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#163 [08:21] <Ostrich> https://paste.ubuntu.com/p/qsHXMv9m5H/
#164 [08:22] <Greymagic27> Please download: https://www.geforce.co.uk/drivers/results/138745
#165 [08:31] <Ostrich> thanks a bunch ^^
#166 [08:22] <Greymagic27> Your welcome
#167 [08:24] * WriterMomma [webchat@pool-98-115-81-107.phlapa.fios.verizon.net] has joined #minecrafthelp
#168 [08:25] <WriterMomma> Can't change Gamer Tag. I have this odd, undesirable generated Gamer Tag. I'd like my own.
#169 [08:25] <WriterMomma> I've gone through the steps several times, they are not working.
#170 [08:26] <WriterMomma> ANyone?
#171 [08:27] <Andrio> WriterMomma, what is the name you have?
#172 [08:27] <WriterMomma> WittedChimp278
#173 [08:27] <WriterMomma> That must change...!
#174 [08:27] * GrubbyxApollo [webchat@cpe-101-184-17-254.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#175 [08:27] <Andrio> WriterMomma, what version of Minecraft is that on?
#176 [08:28] <GrubbyxApollo> Hey everyone, so yesterday my minecraft was working fine. although today when i logged on, it’d show the launcher then disappeared and nothing happened. i check task manager and it said it was running- twice. i ended one of the running scripts and minecraft popped up and was working. but now i can’t see my skin - or anyone else’s, they’re all steve
#177 [08:28] <GrubbyxApollo> / alex. everytime i try to play minecraft i have to to the same task manager stuff. it’s very frustrating.
#178 [08:28] <GrubbyxApollo> im not sure why, everything was working fine beforehand. i’ve restarted the launcher multiple times and have also reinstalled minecraft and it still doesn’t change anything.
#179 [08:28] <WriterMomma> Minecraft PE v1.6.2
#180 [08:31] <Andrio> WriterMomma, you should be able to change that in the settings menu.
#181 [08:31] <WriterMomma> like I've said, I've gone through those steps
#182 [08:31] <WriterMomma> The weirdo name remains...
#183 [08:32] <WriterMomma> I've signed out, signed back in... i'm still WittedChimp278
#184 [08:32] * GrubbyxApollo [webchat@cpe-101-184-17-254.qb04.qld.asp.telstra.net] has quit. (Client Quit)
#185 [08:33] <Andrio> WriterMomma: 'If you have the account linked to your Xbox account, you can go to the Xbox website to change your GamerTag which will in turn change your Minecraft PE Username as well'
#186 [08:33] <Andrio> [ https://gaming.stackexchange.com/a/316943 ]
#187 [08:33] <WriterMomma> I will try that. Thank you very much!
#188 [08:33] <WriterMomma> I think this is linked to my son's Xbox account...
#189 [08:33] <WriterMomma> Have a good day!
#190 [08:34] * WriterMomma [webchat@pool-98-115-81-107.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#191 [08:35] * Haruue_Icymoon [webchat@209.58.185.232] has joined #minecrafthelp
#192 [08:39] <Haruue_Icymoon> Hey everyone, I just encountered a login failed. The minecraft launcher shows "Could not connect to server.", my launcher version is 2.1.1431. And the https://account.mojang.com/login tells "Error! Unknown e-mail address or password.".
#193 [08:40] <Greymagic27> ??> Haruue_Icymoon tools/hjt
#194 [08:40] <Absol> Haruue_Icymoon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#195 [08:40] <Absol> Haruue_Icymoon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#196 [08:41] <Haruue_Icymoon> Oh I use Linux...
#197 [08:41] <Haruue_Icymoon> So a exe won't run
#198 [08:41] <Greymagic27> Have you ever used mcleaks?
#199 [08:41] <Haruue_Icymoon> No. I am a paid user.
#200 [08:41] <Greymagic27> Can you try disabling your AV?
#201 [08:42] <Haruue_Icymoon> There is no AV on my computer.
#202 [08:42] <Haruue_Icymoon> I use linux so I won't need a AV.
#203 [08:43] <Greymagic27> ??> Haruue_Icymoon account/send-email
#204 [08:43] <Absol> Haruue_Icymoon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [08:43] <Absol> Haruue_Icymoon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#206 [08:43] <Greymagic27> ??> Haruue_Icymoon account/trans-id
#207 [08:43] <Absol> Haruue_Icymoon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#208 [08:43] <Haruue_Icymoon> Thank you very much, I will take a look.
#209 [08:43] <Greymagic27> Your welcome
#210 [08:43] <Greymagic27> Your welcome
#211 [08:51] * Haruue_Icymoon [webchat@209.58.185.232] has left #minecrafthelp
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#214 [09:05] <KiriColaZap> hi
#215 [09:05] <Greymagic27> Hi
#216 [09:06] <KiriColaZap> i have a problem
#217 [09:06] <Greymagic27> What is the problem?
#218 [09:06] <KiriColaZap> minecraft crash at launch
#219 [09:06] <Greymagic27> ??> KiriColaZap launcher/crash-log
#220 [09:06] <Absol> KiriColaZap: We need to see your crash log, which is created after a crash.
#221 [09:06] <Absol> KiriColaZap: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#222 [09:07] <KiriColaZap> ok wait
#223 [09:08] <KiriColaZap> ok thx minecraft now run sorry for noisy
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#226 [09:48] * Webchat_16687 [webchat@pool-71-125-32-115.nycmny.fios.verizon.net] has joined #minecrafthelp
#227 [09:48] * Espercorn kicked Webchat_16687 from #minecrafthelp (Reason: ebchat_16687 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#228 [09:50] * Nick [webchat@pool-71-125-32-115.nycmny.fios.verizon.net] has joined #minecrafthelp
#229 [09:51] <Nick> How do I send a Minecraft world from my iPad to my phone
#230 [09:51] * Nick is now known as Guest68316
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#233 [10:25] * VerduousTitan [webchat@122-200.echostar.pl] has joined #minecrafthelp
#234 [10:27] <VerduousTitan> what if " Internal exception... Istniejące połączenie zostało przerwane " ?
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#236 [10:22] * ben [webchat@cpc111137-wiga14-2-0-cust922.18-3.cable.virginm.net] has joined #minecrafthelp
#237 [10:22] <ben> hi, minecraft crashes with the error code 805306369 whenever i try to open a world or serv
#238 [10:23] <ben> er
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#240 [10:27] * Teyrox [webchat@190-78-27-9.dyn.dsl.cantv.net] has joined #minecrafthelp
#241 [10:27] <Teyrox> Hello!
#242 [10:27] <Teyrox> I have a problem downloading Minecraft
#243 [10:29] <Teyrox> I open the installer and install the game normally, but at the time of opening it says "Unable to download Minecraft. Please try again later"
#244 [10:32] <Teyrox> I have installed and uninstalled the game many times, and it is annoying since last night I can not play even though I uninstalled the launcher for an error I had and I wanted to reinstall it
#245 [10:33] <Teyrox> Does someone help me with my problem? :I
#246 [10:33] <Greymagic27> ??> Teyrox tools/hjt
#247 [10:33] <Absol> Teyrox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [10:33] <Absol> Teyrox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [10:34] <Guest18053> hi, minecraft crashes with the error code 805306369 whenever i try to open a world or server
#250 [10:35] <Teyrox> Uh, ok ... I guess
#251 [10:35] <Greymagic27> ??> Guest18053 av/adwcleaner
#252 [10:35] <Absol> Guest18053: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#253 [10:35] <Absol> Guest18053: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#254 [10:36] <Teyrox> Absol, what should I do? I did not understand very well
#255 [10:36] <Greymagic27> Teyrox, Follow the HJT instructions absol gave you
#256 [10:38] * Gebex [webchat@90-224-117-143-no250.tbcn.telia.com] has joined #minecrafthelp
#257 [10:40] <Teyrox> Absol Absol, take the ubuntu link https://paste.ubuntu.com/p/sBdfZFr6V7/
#258 [10:40] <Gebex> I bought the halloween texture pack about 2-3 years ago and now with new one the old one has ben removed and i haft to buy the new one.
#259 [10:41] <Gebex> Is this suppose to happen or is it a glitch
#260 [10:41] <Greymagic27> Teyrox, Remove cyberghost and please run the following program
#261 [10:42] <Greymagic27> ??> Teyrox av/adwcleaner
#262 [10:42] <Absol> Teyrox: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#263 [10:42] <Absol> Teyrox: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#264 [10:42] <Gebex> Im on xbox
#265 [10:42] <Greymagic27> ??> Gebex account/send-email
#266 [10:42] <Absol> Gebex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#267 [10:42] <Absol> Gebex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#268 [10:42] <Greymagic27> ??> Gebex account/trans-id
#269 [10:42] <Absol> Gebex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#270 [10:42] * Guest18053 [webchat@cpc111137-wiga14-2-0-cust922.18-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#271 [10:43] <Teyrox> Ok, I eliminate CyberGhost and that's it?
#272 [10:43] <Greymagic27> Run the ADWCleaner as well
#273 [10:44] <Gebex> Ok thanks
#274 [10:45] <Teyrox> So, I run ADWCleaner and then I delete cyberghost?
#275 [10:46] * Gebex [webchat@90-224-117-143-no250.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#276 [10:47] <Greymagic27> Yes please
#277 [10:50] <Teyrox> Ok, now uninstall cyberghost and now run adwcleaner and I gave it in "Scan now"
#278 [10:50] <Greymagic27> once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#279 [10:51] <Teyrox> Ok
#280 [10:55] * kaktusak123CZ [webchat@u217-75-218-11.static.grapesc.cz] has joined #minecrafthelp
#281 [10:57] * Teyrox [webchat@190-78-27-9.dyn.dsl.cantv.net] has joined #minecrafthelp
#282 [10:57] <Teyrox> I already restart my computer
#283 [10:58] <Greymagic27> Try to launch MC
#284 [10:58] <Teyrox> "Unable to download Minecraft. Try again later"
#285 [10:58] <Teyrox> :I
#286 [10:59] <Greymagic27> Try launching minecraft as an administrator
#287 [11:00] <Teyrox> Noup
#288 [11:00] <Teyrox> Same message
#289 [11:00] <Greymagic27> ??> Teyrox win/reinst/full
#290 [11:00] <Absol> Teyrox: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#291 [11:00] <Absol> Teyrox: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#292 [11:01] <mattym> Teyrox, Before you do that. Check one thing for me.
#293 [11:02] <mattym> Teyrox, Is the time your computer is set to accurate?
#294 [11:02] <Teyrox> Ok, let me see if I understood, I have to delete the .minecraft and uninstall minecraft, but in the .minecraft I just have to delete everything except the folder "Saves"
#295 [11:03] <Greymagic27> Awnser mattym first
#296 [11:03] <kaktusak123CZ> Hello I need to ask why I can not run the version from 1.12. until version 1.13.1. Older versions go but run only at 2 fps and I have quite a lot of powerful PC.
#297 [11:03] <Teyrox> Oh, yes, the time of my computer is set
#298 [11:03] <mattym> Teyrox, Is it correct?
#299 [11:03] <Greymagic27> kaktusak123CZ, What happens when you try to run 1.13.1?
#300 [11:04] <kaktusak123CZ> the game will fall
#301 [11:04] <Greymagic27> What does it say when it fails to launch?
#302 [11:04] <kaktusak123CZ> nothing
#303 [11:04] <Teyrox> The time of my computer is well configured and ... I'm going to erase the .minecraft, I've saved my mods and my worlds, and the versions.
#304 [11:06] <Greymagic27> kaktusak123CZ, So when you try to launch 1.13.1 it closes and says nothing?
#305 [11:09] <kaktusak123CZ> yes
#306 [11:09] <Greymagic27> That is a first
#307 [11:10] <mattym> ??> kaktusak123CZ launcher/log-txt
#308 [11:10] <Absol> kaktusak123CZ: We need to see your full launcher log, which is created in the game directory.
#309 [11:10] <Absol> kaktusak123CZ: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#310 [11:12] <kaktusak123CZ> OK thank you
#311 [11:13] <Teyrox> Ready, .minecraft removed, I will proceed to uninstall the Minecraft
#312 [11:14] <Teyrox> Ready, uninstall the minecraft, what do I do now, reinstall it?
#313 [11:15] <mattym> Teyrox, First restart the PC, then download a new copy of the installer from minecraft.net
#314 [11:15] <Teyrox> Ok
#315 [11:20] * Teyrox [webchat@190-78-27-9.dyn.dsl.cantv.net] has joined #minecrafthelp
#316 [11:21] <Teyrox> I'm going to install the minecraft again
#317 [11:24] <kaktusak123CZ> https://paste.ubuntu.com/p/dCCCGmsNTd/
#318 [11:25] <mattym> kaktusak123CZ, Do me a favor, keep the launcher open and try to start it then open the text file.
#319 [11:26] <kaktusak123CZ> ok
#320 [11:29] <Teyrox> Fuck! >:(
#321 [11:29] <Absol> Teyrox: Please keep it civil
#322 [11:30] <Teyrox> No, it does not work yet >:(
#323 [11:30] <mattym> Teyrox, Is it giving you the same error?
#324 [11:30] <Teyrox> Yes
#325 [11:32] <kaktusak123CZ> Open a text file. That's what you mean a notepad
#326 [11:32] <mattym> kaktusak123CZ, Yeah, the one from the instructions before, just make sure you dont close the launcher, otherwise it will not have all the info
#327 [11:34] <Teyrox> What happens with the launcher? :I
#328 [11:35] <mattym> Teyrox, Those instructions were not for you
#329 [11:35] <Teyrox> I know
#330 [11:35] <mattym> Teyrox, Can you get me a new HJT report
#331 [11:35] <mattym> ??> Teyrox tools/hjt
#332 [11:35] <Absol> Teyrox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#333 [11:35] <Absol> Teyrox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#334 [11:35] <Teyrox> I just ask what happens, that I get the same error again and again
#335 [11:36] <Teyrox> Ok Absol
#336 [11:36] <Teyrox> https://paste.ubuntu.com/p/sRsHPg8Gk5/
#337 [11:37] <kaktusak123CZ> yes I already did
#338 [11:37] <mattym> Teyrox, Again I need you to double check that your computers time is set correctly to the real time.
#339 [11:38] <mattym> Teyrox, It could be causing this error, and the time on your reports seems to be off
#340 [11:39] <Teyrox> Well, in the lower right corner it says "Friday, 12/10/2018 12:09 P.M" that is to say that the time is right, because I live in Venezuela.
#341 [11:40] <Greymagic27> The time in venezuela is 12:40 right now
#342 [11:40] <mattym> Teyrox, It should be 12:40
#343 [11:40] <Teyrox> My computer is delayed 30 minutes and I have always known :v
#344 [11:41] * aaron [webchat@host-219-70-181-166.dynamic.kbtelecom.net] has joined #minecrafthelp
#345 [11:41] <Teyrox> The real time is 12:11
#346 [11:41] <aaron> hello
#347 [11:41] <Greymagic27> hi aaron
#348 [11:41] <mattym> Teyrox, You need to fix it to the accurate time, which is ~12:42
#349 [11:41] <mattym> Teyrox, Any request your computer sends out looks like it takes 30+ minutes to reply.
#350 [11:42] * aaron [webchat@host-219-70-181-166.dynamic.kbtelecom.net] has quit. (Client Quit)
#351 [11:42] <kaktusak123CZ> Yes I alredy did
#352 [11:42] <kaktusak123CZ> the main menu was no longer functioning without cutting.
#353 [11:43] <Teyrox> Veran, the "President" (If so you can call it) Maduro advanced 30 minutes to the hour, that is to say that at 10:30 it would be in fact 11:00, but nevertheless the real time is 10:30, but Well, I will advance the time
#354 [11:44] <Teyrox> done
#355 [11:45] <Teyrox> And, not yet ;-;
#356 [11:55] <Teyrox> Hello, is anyone there?
#357 [11:55] <Greymagic27> Hi
#358 [12:00] <Teyrox> Someone help me? :`v
#359 [12:00] <Greymagic27> Did changing the time work?
#360 [12:00] <Teyrox> No
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#362 [12:13] * Espercorn kicked thelounge84 from #minecrafthelp (Reason: helounge84 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#363 [12:25] * ilja228 [webchat@85-192-189-239.dsl.esoo.ru] has joined #minecrafthelp
#364 [12:25] <ilja228> help my
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#366 [12:57] * Shaampo [webchat@static-193-12-17-163.cust.tele2.se] has joined #minecrafthelp
#367 [12:58] <Shaampo> Hey, im having trouble logging in even after resetting my password. What do i do?
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#369 [14:27] * SqertySilex [webchat@185.93.248.204] has joined #minecrafthelp
#370 [14:28] <SqertySilex> hey
#371 [14:28] <Greymagic27> Hi, How can we help?
#372 [14:29] <SqertySilex> im forgot my email address but i remember username and password. how can i find my email address
#373 [14:29] <Greymagic27> ??> SqertySilex account/forgot-email
#374 [14:29] <Absol> SqertySilex: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#375 [14:29] <SqertySilex> i tried
#376 [14:29] <Greymagic27> ??> SqertySilex account/send-email
#377 [14:29] <Absol> SqertySilex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#378 [14:29] <Absol> SqertySilex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#379 [14:29] <Greymagic27> ??> SqertySilex account/trans-id
#380 [14:29] <Absol> SqertySilex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#381 [14:30] <SqertySilex> help.mojang doesn't work?
#382 [14:30] <Greymagic27> I think it is down
#383 [14:31] <SqertySilex> what is trans id ?
#384 [14:32] <Greymagic27> It's like a purchase number thingy
#385 [14:32] <Greymagic27> You need it to contact them
#386 [14:32] <SqertySilex> okey thx a lot
#387 [14:32] <SqertySilex> have a nice day
#388 [14:32] <Greymagic27> Your welcome, hopefully the website comes back up soon
#389 [15:04] * FraxtolinoJr [webchat@200.84.175-193.dyn.dsl.cantv.net] has joined #minecrafthelp
#390 [15:06] <FraxtolinoJr> how do i open my minecraft
#391 [15:07] <FraxtolinoJr> It does not open me
#392 [15:07] <FraxtolinoJr> help me pleease
#393 [15:13] * stanloona193 [webchat@90-224-166-20-no508.tbcn.telia.com] has joined #minecrafthelp
#394 [15:14] <stanloona193> when i try launching minecraft 1.13 it crashes on the mojang screen and the game output gives me the message "00:08:04 monitor Process Monitor Process crashed with exit code -805306369"
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#406 [17:30] <Guest557> I have downloaded Minecraft and when i click play it says this " The game crashed whilst initia"
#407 [17:31] <Guest557> The game crashed whilst initializing game
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#413 [17:42] <xinrain> Hi guys, My wife has an issue with minecraft, which means now i have an issue with minecraft
#414 [17:42] * jsgrant [~jsgrant@2600-6c40-4000-0c78-0000-3306-1786-1f0b.dhcp6.chtrptr.net] has joined #minecrafthelp
#415 [17:44] <xinrain> She hasn't played in a while, couple of years, decided to log back on, and now the website is saying she doesnt have an account, even though she can look up her account info
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#419 [17:47] <xinrain> anybody out thier
#420 [17:48] * thr3343 [~thr3343_@5.151.221.208] has joined #minecrafthelp
#421 [17:52] <xinrain> Hey is there anyone that can assist?
#422 [18:03] * heated [webchat@pool-98-110-108-125.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#423 [18:04] <heated> Crashing when I start minecraft > crash report : https://pastebin.com/uiz6eifF
#424 [18:05] <mattym> ??> heated win/dxdiag
#425 [18:05] <Absol> heated: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#426 [18:05] <mattym> xinrain, Still there?
#427 [18:06] <heated> Thanks, ill take a look now.
#428 [18:08] <xinrain> im here
#429 [18:08] <mattym> xinrain, Was her account ever migrated?
#430 [18:09] <xinrain> I believe so, about 2 years ago we had an issue with logging on and i thik that was the issue. if it wasn't how would i check
#431 [18:10] <heated> https://pastebin.com/j3nismrF
#432 [18:10] <mattym> xinrain, When the account was last used, did she log in with an email or username?
#433 [18:10] <heated> ^ Absol
#434 [18:11] <mattym> heated, Just a moment
#435 [18:14] <mattym> heated, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
#436 [18:14] <heated> Will do.
#437 [18:16] <xinrain> she got it to work through the demo currently, she can use both to log in it looks like
#438 [18:17] <mattym> xinrain, If both work, probably only the username will work for full access.
#439 [18:17] <xinrain> wait
#440 [18:17] <xinrain> user name only
#441 [18:17] <xinrain> she just tried both
#442 [18:17] <xinrain> sorry
#443 [18:17] <xinrain> with email it only lets her do demo
#444 [18:17] <mattym> xinrain, Then it needs to be migrated
#445 [18:17] <xinrain> how do you do that
#446 [18:18] * heated [webchat@pool-98-110-108-125.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#447 [18:18] <mattym> xinrain, Does it work properly when logging in with just the username and password?
#448 [18:19] <xinrain> so when she logs onto the game, it lets her go and join servers and such, but when trying to go onto the website, it tells her she needs to purchase the game, IE realms
#449 [18:20] <mattym> xinrain, Then yeah, you will need to migrate. One moment.
#450 [18:20] <mattym> ??> xinrain account/migrate
#451 [18:20] <xinrain> ty
#452 [18:20] <Absol> xinrain: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#453 [18:20] <mattym> xinrain, If she already has a Mojang account
#454 [18:20] <mattym> xinrain, Just log in on that link you were sent
#455 [18:23] <mattym> xinrain, Once its migrated you log in everywhere with the Mojang account (email)
#456 [18:23] <xinrain> kk thank you, seems to be working
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#466 [18:38] <angryFish12> so i failed to check my system specs before downloading mine-craft on my windows pc
#467 [18:38] <angryFish12> iv lowered all the graphic settings but it stillwont run is there any way to be refunded?
#468 [18:38] <VanFrancesco> Hello all
#469 [18:39] <angryFish12> even if its for mincraft credit or somthing i just want to play the game i have a ps4 i could exchange it for a ps4 copy
#470 [18:39] <mattym> ??> angryFish12 account/refund
#471 [18:39] <Absol> angryFish12: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#472 [18:39] <angryFish12> thanks
#473 [18:40] <angryFish12> <3
#474 [18:40] <VanFrancesco> I have a problem with my launcher with the java edition. The launcher is started but only in the background tasks. No Window appears. Can you help me please ?
#475 [18:41] <mattym> VanFrancesco, Hold shift then right click the icon on the taskbar and select Maximize
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#477 [18:43] <VanFrancesco> Thanks for the answer but it's not that problem, nothing appears on the taskbar. I just see Minecraftlauncher in the taskmanager
#478 [18:44] <mattym> ??> VanFrancesco win/launcher/reinst
#479 [18:44] <mattym> ??> VanFrancesco launcher/win/reinst
#480 [18:44] <mattym> one sec
#481 [18:44] <mattym> ??> VanFrancesco launcher/reinst/win
#482 [18:44] <Absol> VanFrancesco: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#483 [18:44] <Absol> VanFrancesco: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#484 [18:46] <VanFrancesco> I already do that before
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#486 [18:48] <Zzflop> Wow, full room
#487 [18:49] <Zzflop> So, uh, can anyone give me advice? I'm looking to get into the game again, I have an old account which I can log into the game with
#488 [18:49] <Zzflop> I'm having trouble migrating though
#489 [18:51] <Zzflop> The migration portal is asking for three things: email, username and password. Considering that I was able to log into the normal game, the latter two must be correct.
#490 [18:51] <Zzflop> The migration portal is asking for three things: email, username and password. Considering that I was able to log into the normal game, the latter two must be correct.
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#492 [18:51] <Zzflop> It's not accepting any of my email addresses, and honestly I'm not sure that my account has an address attached to it.
#493 [18:52] <Quavelen> Hey Zzflop, you may need to contact Mojang and provide proof of ownership to get your email changed,
#494 [18:52] <Quavelen> That proof would be the transaction ID.
#495 [18:52] <Zzflop> In my inbox history, I only see the paypal receipt, but no mention of an account creation
#496 [18:52] <Zzflop> Aha
#497 [18:53] <Zzflop> So it would be the transaction ID on the paypal receipt, I imagine?
#498 [18:53] <Quavelen> If you bought the game via PayPal, then yes lol.
#499 [18:53] <Zzflop> Yes then haha
#500 [18:54] <Zzflop> Sent it to them a bit over 24 hours ago, still haven't received a response so thought I'd ask around
#501 [18:54] <Zzflop> Thank you Quavelen!
#502 [18:55] <Zzflop> Any idea how long it usually takes them to answer lol?
#503 [18:57] <Quavelen> Sorry Zzflop. Um, it depends on how heavy their current workload is.
#504 [18:57] <Quavelen> Last I saw it was within 48 hours
#505 [18:58] <Quavelen> This is the weekend, though.
#506 [18:58] <Quavelen> So... Monday, maybe.
#507 [18:59] <Zzflop> Yeah, probably. Oh well, we can still play over LAN I guess.
#508 [18:59] <Zzflop> Thanks!
#509 [18:59] <Quavelen> I have an old unmigrated account as well. Unfortunately, the email I registered it with is an old yahoo email which no longer exists. Due to the fact that my purchased was entirely online, this also meant I had no way to prove I was the owner of the account. So I ended up having to purchase Minecraft again lol.
#510 [18:59] <Quavelen> Hopefully you won't have to do that.
#511 [18:59] <Zzflop> I found the paypal mail at least
#512 [19:00] <Quavelen> Yup
#513 [19:00] <Zzflop> Over 8 years ago
#514 [19:00] <Zzflop> ..
#515 [19:00] <Quavelen> Lol, yeah. My unmigrated one was created back when Minecraft was still free. Old classic days.
#516 [19:00] <Quavelen> Similar timeframe.
#517 [19:01] <Zzflop> Crazy, man.
#518 [19:01] <Zzflop> How's the game nowadays?
#519 [19:01] <Quavelen> In my opinion, better than ever.
#520 [19:01] <Zzflop> I don't doubt it
#521 [19:01] <Quavelen> That opinion varies greatly, though depending on who you ask.
#522 [19:01] <Quavelen> Best form your own.
#523 [19:03] <Zzflop> I think the last time I had played was around 0.9
#524 [19:03] <Zzflop> Or something. it wasn't 1 yet
#525 [19:03] <Zzflop> So I'm excited to see what's changed
#526 [19:03] <Quavelen> Oh, um I guess I should mention that you can still actually play servers with your unmigrated account. You just can't change your skin, or name is all.
#527 [19:04] <Quavelen> I'm on a server right now with mine.
#528 [19:04] <Zzflop> Uh, I thought realms was what servers are
#529 [19:04] <Zzflop> I still need to read up
#530 [19:04] <Quavelen> Oh, no those are different.
#531 [19:04] <Quavelen> Realms are official Mojang-hosted servers.
#532 [19:04] <Quavelen> They are rented out to people who don't want to setup their own.
#533 [19:05] <Quavelen> Um, you also may wish to join the official Minecraft discord if you haven't already.
#534 [19:06] <Zzflop> Uh, is that a good idea?
#535 [19:06] <Zzflop> I'm imagining screaming
#536 [19:06] <Quavelen> It's where most of us are, lol. And no, we do text.
#537 [19:06] <Quavelen> https://discord.gg/minecraft
#538 [19:07] <Zzflop> Haha, just joking. I'll check it out.
#539 [19:07] <Zzflop> Thanks Quavelen, was very helpful!
#540 [19:08] <Zzflop> Looking forward to getting hit by that nostalgia wave
#541 [19:08] <Quavelen> =)
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#545 [19:59] <AAH> Hello Im having trouble with a code for downloading the game
#546 [20:03] <AAH> oh i figured it out
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#551 [20:10] <Shayla> How do I fix the placing order still on my screen?
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#556 [20:24] <Dark> What do I do if it says "Unable to create temporary Directory"
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#560 [21:08] <RysterB> my world is gone!
#561 [21:09] <RysterB> please help
#562 [21:09] <RysterB> !!!!
#563 [21:10] <RysterB> HELLO I am not waiting all day
#564 [21:11] <RysterB> or night
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