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#23 [03:50] * Harry [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has joined #minecrafthelp
#24 [03:50] <Harry> Hello, Does this support channel help with server issues?
#25 [03:51] <urielsalis> Harry, depends on what they are
#26 [03:51] <Harry> When I join my server with my public ip, I get the message "java.net.connectexception connection refused no further information"
#27 [03:51] <urielsalis> Harry, what is your public ip?
#28 [03:52] <Harry> 82.47.110.219
#29 [03:52] <urielsalis> Harry, timing out from here. Have you set port forwarding correctly?
#30 [03:52] <urielsalis> Harry, and you made sure the server is on?
#31 [03:53] <Harry> It's on now, I haven't turnt it on yet. Though when I've had it on I still get the issue
#32 [03:53] <urielsalis> Harry, still timing out
#33 [03:54] <urielsalis> Harry, have you portforwarded? And made sure your private IP is still the same?
#34 [03:54] <Harry> I have attempted to portforward, was I meant to use my default gateway Ip, that was what I was told
#35 [03:55] <Harry> For the portforwarding, that is
#36 [03:55] <urielsalis> Harry, the default gateway IP is your router, you need to use the private IP of your pc. You can get that one by running ipconfig
#37 [03:55] <Harry> I got ipconfig running
#38 [03:55] <Harry> which ip?
#39 [03:56] <Harry> I can see IPv4, Default Gateway and Subnet Mask
#40 [03:57] <urielsalis> Harry, if you have a default gateway IP that is something like 192.168.0.1, then you need to copy the one that is 192.168.0.x where x is bigger than 1
#41 [03:57] <urielsalis> Harry, should be called IPv4
#42 [03:57] <Harry> Ok i'll try it now
#43 [03:58] <urielsalis> Harry, tell me when you done so so I can try pinging it again
#44 [03:59] <Harry> Ping it, I've used the IPv4 adress this time
#45 [03:59] <urielsalis> Harry, Server is running 1.7.10, looks online!
#46 [04:00] <Harry> Brilliant! Thank you so much!
#47 [04:00] * urielsalis tips hat
#47 [04:00] <Harry> :D It's working for me, so goodbye! Thanks!
#48 [04:00] <Harry> :D It's working for me, so goodbye! Thanks!
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#53 [04:45] * daigina [webchat@softbank126163129002.bbtec.net] has joined #minecrafthelp
#54 [04:47] <daigina> hey! so i just redownloaded after 80000000 years away from the game and im having problems with several simple actions in game. idk if this is the right place to ask but- just simple stuff like landing hits or placing blocks below me when i Jump
#55 [04:47] <urielsalis> daigina, just ask!
#56 [04:48] <daigina> okay- why can't i place blocks below me anymore??
#57 [04:48] <urielsalis> daigina, what do you mean?
#58 [04:48] <daigina> when I jump and try yo place a block below me, it won't place
#59 [04:48] <daigina> works fine at any other time
#60 [04:48] <daigina> to*
#61 [04:49] <urielsalis> daigina, you need a surface to place it, and you might need to time it as you cant be in the same block
#62 [04:51] <daigina> When I try, I'm standing on a solid, buildable surface, like dirt or stone. I jump so im technically not in the block anymore, then click. I've tried timing it all sorts of ways and it doesn't work
#63 [04:51] <daigina> it used to work fine when I played regularly like 4 years ago
#64 [04:51] <urielsalis> daigina, I usually just maintain right click pressed while jumping and that works
#65 [04:53] <daigina> I've also tried maintaining right click
#66 [04:53] <daigina> I'm suspecting it might be a problem with my track pad because ive triple checked all the settings
#67 [04:53] <urielsalis> daigina, have you tried a mouse to confirm that?
#68 [04:53] <daigina> ugh it probably is, which means i need a mouse
#69 [04:54] <daigina> yeah not yet. I'll go do that though
#70 [04:54] <daigina> thanks!
#71 [05:00] * digold [webchat@cpe-101-176-209-61.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#72 [05:02] <digold> hey guys ive been trying to migrate to a Mojang account from a premium account but I don't have an email attached to that account so it wont let me
#73 [05:02] <digold> can anyone help me?
#74 [05:02] <urielsalis> ??> digold account/send-email
#75 [05:02] <Absol> digold: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [05:02] <Absol> digold: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#77 [05:04] <digold> is there any way to access a transaction ID if I haven't recorded it myself
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#82 [06:26] * billymcd777 [webchat@97-83-73-241.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#83 [06:27] <billymcd777> Hey, so I purchased minecraft back in about 2012, i've migrated my account to mojang and now it's asking me to redeem a gift code. I haven't played on PC in a long time and I don't have the receipts anymore :/
#84 [06:30] <Greymagic27> ??> billymcd777 account/send-email
#85 [06:30] <Absol> billymcd777: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#86 [06:30] <Absol> billymcd777: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#87 [06:30] <Greymagic27> ??> billymcd777 account/trans-id
#88 [06:30] <Absol> billymcd777: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#89 [06:37] <billymcd777> You are the one. Thank you!
#90 [06:37] <Greymagic27> Your welcome :D
#91 [06:37] <Greymagic27> Your welcome :D
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#95 [07:12] * Andrewligonawr [webchat@pool-96-255-235-104.washdc.fios.verizon.net] has joined #minecrafthelp
#96 [07:12] <Andrewligonawr> hello i need help with my minecraft launcher.
#97 [07:12] <Greymagic27> What is the problem?
#98 [07:12] <Andrewligonawr> it is not initializing game.
#99 [07:12] <Greymagic27> What does it say when you try?
#100 [07:13] <Andrewligonawr> Process crashed with exit code -1
#101 [07:14] <Greymagic27> ??> Andrewligonawr tools/hjt
#102 [07:14] <Absol> Andrewligonawr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#103 [07:14] <Absol> Andrewligonawr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#104 [07:17] <Andrewligonawr> https://paste.ubuntu.com/p/k4NqcgmHyb/
#105 [07:21] <Greymagic27> ??> Andrewligonawr launcher/log
#106 [07:21] <Absol> Andrewligonawr: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#108 [07:25] * Andrewligonawr [webchat@pool-96-255-235-104.washdc.fios.verizon.net] has joined #minecrafthelp
#109 [07:25] <Andrewligonawr> https://paste.ubuntu.com/p/XFnV3459X8/
#110 [07:26] <Greymagic27> ??> Andrewligonawr win/dxdiag
#111 [07:26] <Absol> Andrewligonawr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#112 [07:28] <Andrewligonawr> https://paste.ubuntu.com/p/RNZfGJ8ZK8/
#113 [07:29] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#114 [07:30] <Greymagic27> Andrewligonawr, You will either have to downgrade to windows 7 or buy a new laptop
#115 [07:30] <Greymagic27> If your on a PC you can buy a new processor though
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#123 [08:27] * Nomadikhan [webchat@162-200-129-5.lightspeed.cntmoh.sbcglobal.net] has joined #minecrafthelp
#124 [08:28] <Nomadikhan> has anyone seen this in chat before? [09:19:25] [main/INFO]: [CHAT] 0.5972854066385089
#125 [08:28] <Nomadikhan> I get these random number sequences over and over, dunno what causes it.
#126 [08:28] <Nomadikhan> I'm on 1.13.1 with only optifine
#127 [08:28] <Greymagic27> Send the full chat log on paste.ubuntu.com
#128 [08:28] <Greymagic27> ??> Nomadikhan mods
#129 [08:28] <Absol> Nomadikhan: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#130 [08:29] <Nomadikhan> https://paste.ubuntu.com/p/xbwwCGjcCj/
#131 [08:30] <Greymagic27> We don't support mods here, sorry
#132 [08:30] <Nomadikhan> Righto, sorry, didn't realize optifine counted as such. thanks anyway
#133 [08:30] <Greymagic27> Your welcome
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#136 [09:00] * Olivier [webchat@24-226-222-179.static.cgocable.ca] has joined #minecrafthelp
#137 [09:01] <Olivier> Hi whenever I try to start my minecraft it start off with download native launcher and then says unable to update Native Launcher. My game is running on administrator
#138 [09:02] <Greymagic27> ??> Olivier tools/hjt
#139 [09:02] <Absol> Olivier: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#140 [09:02] <Absol> Olivier: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#141 [09:04] <Olivier> https://paste.ubuntu.com/p/sXsrhPz3HF/
#142 [09:06] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 190 seconds)
#143 [09:06] <Greymagic27> ??> Olivier win/reint/full
#144 [09:07] <Greymagic27> ??> Olivier win/rienst/full
#145 [09:07] <Greymagic27> I'll get it hang on
#146 [09:07] <Greymagic27> ??> Olivier win/reinst/full
#147 [09:07] <Absol> Olivier: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#148 [09:07] <Absol> Olivier: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#149 [09:07] <Greymagic27> Make sure when you install minecraft it is pointing to the correct install directory
#150 [09:09] <Olivier> There is nothing at all in my .minecraft files
#151 [09:09] <Greymagic27> Go to the second step then
#152 [09:10] <Greymagic27> What I think is that minecraft isn't installing in the correct place
#153 [09:11] <Olivier> Alright I'm restarting my pc and redownloading it again let's see what happens
#154 [09:15] * Olivier [webchat@24-226-222-179.static.cgocable.ca] has joined #minecrafthelp
#155 [09:18] <Olivier> Still does the same :(
#156 [09:19] <Greymagic27> Did you make sure it was pointing to the correct install directory?
#157 [09:19] <Olivier> Yes
#158 [09:19] <Greymagic27> Press the windows key, search minecraft, right click and click 'open file location'
#159 [09:19] <urielsalis> wait
#160 [09:19] <urielsalis> Olivier, where did you download the launcher from?
#161 [09:20] <Olivier> minecraft.net
#162 [09:20] <urielsalis> Olivier, download it again
#163 [09:20] <Olivier> Just did
#164 [09:21] <Olivier> https://minecraft.net/en-us/store/minecraft/?ref=m#owned that is were i downloaded it :P
#165 [09:23] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#166 [09:25] * TLgino [webchat@174-212-250-178.ftth.cust.kwaoo.net] has joined #minecrafthelp
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#168 [09:26] <TLgino> hi i created an account several years ago and have since changed email and i cannot remember my safety codes needed to change email can you help me?
#169 [09:26] <Greymagic27> ??> TLgino account/send-email
#170 [09:26] <Absol> TLgino: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#171 [09:26] <Absol> TLgino: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#172 [09:26] <Greymagic27> ??> TLgino account/trans-id
#173 [09:26] <Absol> TLgino: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#174 [09:27] <Greymagic27> Press the windows key, search minecraft, right click and click 'open file location' Olivier
#175 [09:27] <Greymagic27> I want to see if it installed in the wrong place
#176 [09:32] <TLgino> then what do i do?
#177 [09:32] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#178 [09:34] <Olivier> it installed in my c:program files(x86),minecraft
#179 [09:41] * TLgino [webchat@174-212-250-178.ftth.cust.kwaoo.net] has quit. (Quit: webchat.esper.net)
#180 [09:42] <Olivier> Just realised it created a notepad file named nativelog when i try to open it
#181 [10:04] <Greymagic27> Can you send the nativelog in paste.ubuntu.com Olivier
#182 [10:04] <Olivier> https://paste.ubuntu.com/p/73PmncdXkC/ there you go
#183 [10:05] * Shini [webchat@89-157-252-28.rev.numericable.fr] has joined #minecrafthelp
#184 [10:05] <Greymagic27> It's trying to launch it from here 'C:/Program Files (x86)/Minecraft/game'
#185 [10:05] <Greymagic27> Do you have a /game thing in your /minecraft?
#186 [10:06] * Shini [webchat@89-157-252-28.rev.numericable.fr] has quit. (Client Quit)
#187 [10:09] <Greymagic27> Olivier,
#188 [10:10] <Olivier> Yes it is empty though
#189 [10:11] <Greymagic27> Can you try deleting it and making it again?
#190 [10:12] <Olivier> Same thing hapenning :(
#191 [10:13] <Greymagic27> ??> Olivier win/reinst/full
#192 [10:13] <Absol> Olivier: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#193 [10:13] <Absol> Olivier: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#194 [10:13] <Greymagic27> Don't install the MSI
#195 [10:13] <Greymagic27> Go here: https://minecraft.net/en-us/download/alternative/
#196 [10:13] <Greymagic27> And download the .exe
#197 [10:13] <Olivier> ok
#198 [10:15] <Olivier> this worked thanks a lot :D
#199 [10:15] <Greymagic27> Your welcome
#200 [10:15] <Greymagic27> I'm glad we finally got there
#201 [10:16] * Olivier [webchat@24-226-222-179.static.cgocable.ca] has quit. (Quit: webchat.esper.net)
#202 [10:41] * Josteinlk [webchat@ti0025a400-0618.bb.online.no] has joined #minecrafthelp
#203 [10:42] <Josteinlk> hi! i cannot reset my password or log in to mojang.
#204 [10:42] <Josteinlk> sooo
#205 [10:42] <Greymagic27> ??> Josteinlk account/send-email
#206 [10:42] <Josteinlk> HALP!
#207 [10:42] <Absol> Josteinlk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#208 [10:42] <Absol> Josteinlk: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#209 [10:42] <Greymagic27> ??> Josteinlk account/trans-id
#210 [10:42] <Absol> Josteinlk: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#211 [10:44] <Josteinlk> thx
#212 [10:44] <Greymagic27> Your welcome
#213 [10:44] * Josteinlk [webchat@ti0025a400-0618.bb.online.no] has quit. (Client Quit)
#214 [11:16] * Mashmon777 [webchat@ip-31-0-121-14.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#215 [11:20] <Mashmon777> Hello ! I have a problem . Since 1.13 was released all mobs in my world move in slow motion ( excluding me) and the game has issues choosing where a projecile should land ( can't bounce ghast fireballs sometimes ) . What can I do? I have cheats disabled.
#216 [11:23] <Mashmon777> Changing resolution from " current " to 1920x1080@60 improved things a little but mobs are as sluggish as before.
#217 [11:24] <urielsalis> ??> Marzenia win/dxdiag
#218 [11:24] <Absol> Marzenia: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#219 [11:30] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#220 [11:34] <Mashmon777> https://paste.ubuntu.com/p/m4Z42Y7279/plain/
#221 [11:36] <Mashmon777> Information is not in english , sorry :/ I use windows with preinstalled native language pack..
#222 [11:37] <urielsalis> Mashmon777, that cpu looks like its under the minimum requirements, which would explain entities being slow(as your CPU is trying to do too many things at the same time and cant keep up)
#223 [11:38] <Mashmon777> Its a 3.8 GHz quad core. What is the minimum speed?
#224 [11:38] <Mashmon777> I mean frequency
#225 [11:39] <urielsalis> Mashmon777, frequency is not everything, 3.4Ghz now its not the same than 2, 3 or 5 years ago
#226 [11:39] <urielsalis> Mashmon777, as improvements are made so instructions take less cycles, or new instructions are added to do operations quicker
#227 [11:39] <Mashmon777> I have a 2014 AMD FX
#228 [11:40] <Mashmon777> can it be tweaked?
#229 [11:40] * Baronvoncreep [webchat@5.151.27.144] has joined #minecrafthelp
#230 [11:40] * Baronvoncreep [webchat@5.151.27.144] has quit. (Client Quit)
#231 [11:41] <urielsalis> Mashmon777, 2013, and here you can see a benchmark compared to the minimum requirements http://cpu.userbenchmark.com/Compare/AMD-FX-4130-Quad-Core-vs-AMD-A8-7600-APU-2014-DKa/m2420vsm14050
#232 [11:41] <urielsalis> Mashmon777, sligthy below, meaning tweaking graphical settings and keeping the render distance really low should help
#233 [11:41] <Mashmon777> Some users blame lag on natural mob spawning , which intensified with the addition of fish..
#234 [11:42] <urielsalis> Mashmon777, yep, those are entities the CPU has to keep track of and run stuff on every tick
#235 [11:42] <urielsalis> so 20 times a second
#236 [11:44] <urielsalis> Mashmon777, here is an example with a CPU that is the same frequency as yours, but from this year http://cpu.userbenchmark.com/Compare/AMD-FX-4130-Quad-Core-vs-AMD-Ryzen-TR-2990WX/m2420vsm560423
#237 [11:44] <Mashmon777> Ok then . So the AMD A8 7600 should work better?
#238 [11:45] <urielsalis> Mashmon777, you can see that multicore floats(so numbers with decimals, something games need to do a lot) is 2355% better than yours
#239 [11:45] <urielsalis> Mashmon777, that is still the minimum, there are also recommended
#240 [11:46] <urielsalis> Mashmon777, and when talking about a cpu, that is hard to replace in the future because you also might need a new motherboard which also means having to change the RAM if not compatible, its better to lock yourself in something future-proof
#241 [11:46] <Mashmon777> so A* still needs laying on low graphics?
#242 [11:46] <Mashmon777> a8 sorry
#243 [11:46] <Mashmon777> what would I need for high graphics?
#244 [11:46] <urielsalis> yep
#245 [11:48] * crestingeagle [webchat@5ac2876b.bb.sky.com] has joined #minecrafthelp
#246 [11:48] <Mashmon777> ok but can you give an example of a CPU required for playing on high graphic settings?
#247 [11:48] <crestingeagle> I need help!!!!!!
#248 [11:48] <crestingeagle> Minecraft is doing this thing were im loading and it says error!
#249 [11:48] <crestingeagle> with a :( face ;c
#250 [11:53] <urielsalis> Mashmon777, reddit.com/r/buildapcforme
#251 [11:54] <urielsalis> crestingeagle, blue screen with a :C face?
#252 [11:55] <Mashmon777> crestingeagle are you using a HDD hard drive? Mine was doing it before it fell apart :/
#253 [11:58] <Mashmon777> Ok urielsalis . One last question . Is AMD FX integrated with the motherboard or can it be taken off?
#254 [11:58] <crestingeagle> HDD hard drive? idk what that is D:
#255 [11:58] <urielsalis> Mashmon777, you can take it off, but the motherboard and the cpu need to have the same socket, else it wont fit
#256 [11:59] <urielsalis> crestingeagle, its a blue screen with a big :(?
#257 [11:59] <crestingeagle> lemme c
#258 [11:59] <Mashmon777> OK and what socket AMD FX from 2013 has?
#259 [11:59] <crestingeagle> it says ''error :('' ''Unable to save download. bs_ba.json''
#260 [12:00] <Greymagic27> ??> crestingeagle error/download
#261 [12:00] <Absol> crestingeagle: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#262 [12:01] <urielsalis> Mashmon777, looks like a AM3
#263 [12:01] <urielsalis> Mashmon777, there are 2 power variants that need to match too
#264 [12:01] <urielsalis> Mashmon777, and AM3+ and AM4 have been released afterwards so no new CPUs support it
#265 [12:02] <Mashmon777> ok so if I buy AMD APU A10-7800 it shoud run?
#266 [12:03] <urielsalis> Mashmon777, ask in reddit.com/r/buildapc
#267 [12:03] <urielsalis> Mashmon777, ask for recommendations
#268 [12:03] <Mashmon777> ok..
#269 [12:05] <crestingeagle> Thx lemme try it!
#270 [12:05] <Greymagic27> crestingeagle, If you have nothing on that list come back and tell us
#271 [12:08] <crestingeagle> Oki
#272 [12:08] * Mashmon777 [webchat@ip-31-0-121-14.multi.internet.cyfrowypolsat.pl] has quit. (Quit: webchat.esper.net)
#273 [12:09] <crestingeagle> THANK U GUYS SO MUCHHHHHHHHHHHHH!!!!!!!!!!!!!!
#274 [12:09] <Greymagic27> Did it work?
#275 [12:10] <crestingeagle> YASSSSS
#276 [12:10] <Greymagic27> I'm glad :)
#277 [12:10] <crestingeagle> THANK U C:
#278 [12:10] <Greymagic27> :)
#279 [12:10] <crestingeagle> :)
#280 [12:16] * bobby [webchat@108-245-155-52.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#281 [12:17] <bobby> hi um so im trying to download minecraft 1.13.1
#282 [12:17] <bobby> it says Unable to save download. fastutil-8.2.1.jar
#283 [12:17] <bobby> could you help
#284 [12:22] <bobby> GUYS
#285 [12:22] <bobby> HELP ME
#286 [12:22] <Greymagic27> ??> bobby error/download
#287 [12:22] <Absol> bobby: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#288 [12:22] <Greymagic27> If you have nothing on that list please come back here and tell us
#289 [12:23] <bobby> WHY DO YOU GUYS
#290 [12:23] <bobby> WANT ME TO UNINSTALL MY ANTIVIRUSES
#291 [12:23] <urielsalis> bobby, turn off the caps
#292 [12:23] <Greymagic27> Because they cause problems with minecract
#293 [12:23] <bobby> ok
#294 [12:35] * Harry [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has joined #minecrafthelp
#295 [12:36] * FactionDutch [webchat@ip51cc1e89.speed.planet.nl] has joined #minecrafthelp
#296 [12:36] <Harry> Hello, I'm having trouble with a server, it was working earlier but now I am receiving the issue "java.net.connectexception connection timed out no further information"
#297 [12:37] <FactionDutch> i have an issue when i download 1.8.9 it says that af_ZA.lang couldnt download
#298 [12:37] <Greymagic27> ??> FactionDutch error/download
#299 [12:37] <Absol> FactionDutch: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#300 [12:37] <Greymagic27> If you don't have anything on that list please come back here and tell us
#301 [12:39] <Harry> Does this support channel help with server issues?
#302 [12:39] <FactionDutch> i have nothing in that list
#303 [12:39] <FactionDutch> stil not work
#304 [12:40] * bobby [webchat@108-245-155-52.lightspeed.lsvlky.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#305 [12:40] <FactionDutch> its working now strange
#306 [12:40] <FactionDutch> but thanks
#307 [12:40] <FactionDutch> but thanks
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#309 [12:43] * Lucas [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has joined #minecrafthelp
#310 [12:43] * Galaxy_Foox21 [webchat@199.68.221.91.haugcomm.net] has joined #minecrafthelp
#311 [12:44] <Galaxy_Foox21> Hello I need some help with meh game.
#312 [12:45] <Lucas> What's your problem?
#313 [12:45] <Galaxy_Foox21> When I try to do the download thing for a verson of minecraft it says that there was a error and I have tryed menny times to load it and it does the same thing
#314 [12:47] <Galaxy_Foox21> And I am very sad bc I cant play 1.13
#315 [12:48] <Lucas> Honestly, i'm not a helper on here, I have a problem too, but when you answer the questions before you come in the chat, if you go Technical issues > Mac or Windows > Not Modded > it will ask if your problem is related to downloads. When you say yes There is some help there for the sort of issue you have
#316 [12:49] <Galaxy_Foox21> O ok thx ^-^
#317 [12:49] <Galaxy_Foox21> And just a thought I might get baned but idc
#318 [12:50] <Galaxy_Foox21> Do you have a yt chanle?
#319 [12:50] <Lucas> No, why?
#320 [12:50] <Lucas> Do you?
#321 [12:50] <Galaxy_Foox21> Just wondering bc I do
#322 [12:50] <Galaxy_Foox21> Yes I do XD
#323 [12:50] <Galaxy_Foox21> Um whats your minecraft user
#324 [12:51] <Galaxy_Foox21> bc minecraft 1.9 works for me
#325 [12:51] <Lucas> HarrydudeH is the name of my user, what is the name of your youtube channel
#326 [12:52] <Galaxy_Foox21> My youtube is Gacha/Where Wolf's owo
#327 [12:52] <Galaxy_Foox21> It's lame
#328 [12:52] <Quavelen> Um Galaxy_Foox21, being unable to download files to run Minecraft is generally the fault of an AV. If you don't have any of the listed programmes there, please get back to us: https://minecraftirc.net/support-articles/known-incompatible-software/
#329 [12:52] <Quavelen> here* not there.
#330 [12:52] <urielsalis> Lucas, Galaxy_Foox21 dont advertise
#331 [12:52] <Galaxy_Foox21> Im not sorry
#332 [12:53] <Galaxy_Foox21> And lucas my user is Lnk111 and thank you
#333 [12:53] <Galaxy_Foox21> for your help ^-^
#334 [12:53] <Lucas> Alright, told you it was the download thing
#335 [12:54] <urielsalis> ??> Galaxy_Foox21 tools/hjt
#336 [12:54] <Absol> Galaxy_Foox21: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#337 [12:54] <Absol> Galaxy_Foox21: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#338 [12:54] <Galaxy_Foox21> ok
#339 [12:54] <Galaxy_Foox21> ok
#340 [12:56] * Lucas [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has left #minecrafthelp
#341 [12:57] <Galaxy_Foox21> Where do I go to get to HijackThis?
#342 [12:57] <urielsalis> Galaxy_Foox21, see first message
#343 [12:57] <Galaxy_Foox21> Thx
#344 [12:59] * Nuggets42 [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has joined #minecrafthelp
#345 [13:00] <Nuggets42> Hi, is anyone available to help?
#346 [13:00] * thelounge16 [webchat@104.128.136.49] has joined #minecrafthelp
#347 [13:00] * Espercorn kicked thelounge16 from #minecrafthelp (Reason: helounge16 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#348 [13:01] <Galaxy_Foox21> How do i give you the link?
#349 [13:02] <urielsalis> Galaxy_Foox21, paste it here
#350 [13:02] <Galaxy_Foox21> the log stuff?
#351 [13:02] <urielsalis> Galaxy_Foox21, the link in paste.ubuntu.com
#352 [13:02] <Galaxy_Foox21> I know and I did all that
#353 [13:03] <Galaxy_Foox21> then what?
#354 [13:03] <urielsalis> Galaxy_Foox21, paste here the link then
#355 [13:04] <Galaxy_Foox21> the link will send you to a blank thing tho
#356 [13:04] <Galaxy_Foox21> but ok
#357 [13:04] <Galaxy_Foox21> https://paste.ubuntu.com/ this is the link
#358 [13:05] <urielsalis> Galaxy_Foox21, of your paste
#359 [13:05] <Galaxy_Foox21> O ok ill past it all
#360 [13:05] <Galaxy_Foox21> Whaight how do I do that?
#361 [13:05] <urielsalis> ??> Galaxy_Foox21 paste
#362 [13:05] <Absol> Galaxy_Foox21: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#363 [13:06] <Galaxy_Foox21> https://paste.ubuntu.com/p/y4MmZ2Yq5k/
#364 [13:06] <urielsalis> ??> Galaxy_Foox21 av/bytefence
#365 [13:07] <Absol> Galaxy_Foox21: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#366 [13:07] <urielsalis> Galaxy_Foox21, also uninstall comodo and intel security
#367 [13:07] <Galaxy_Foox21> ok
#368 [13:09] * Galaxy_Foox21 [webchat@199.68.221.91.haugcomm.net] has quit. (Quit: webchat.esper.net)
#369 [13:11] <Nuggets42> Can someone help with a server problem?
#370 [13:12] <Nuggets42> java.net.connectexception connection timed out no further information
#371 [13:14] <Nuggets42> Can anyone see my messages, I'm starting to think no one can?
#372 [13:15] <Quavelen> We can see it.
#373 [13:16] * KnockOmega [webchat@ip5f585d22.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#374 [13:16] <KnockOmega> hello i have a question
#375 [13:17] <Nuggets42> Is no one available to help?
#376 [13:18] <KnockOmega> When I want to Change my security Questions and i send a E_mail to My E-Mail it Isn nt there
#377 [13:18] * SnickersGirl52 [webchat@cpe-75-82-19-18.socal.res.rr.com] has joined #minecrafthelp
#378 [13:19] <Greymagic27> ??> KnockOmega account/send-email
#379 [13:19] <Absol> KnockOmega: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [13:19] <Absol> KnockOmega: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#381 [13:19] <Greymagic27> ??> KnockOmega account/trans-id
#382 [13:19] <Absol> KnockOmega: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#383 [13:19] <Greymagic27> Nuggets42, What is the IP of the server you are trying to connect to?
#384 [13:20] * SnickersGirl52 [webchat@cpe-75-82-19-18.socal.res.rr.com] has quit. (Client Quit)
#385 [13:20] <Nuggets42> It's 82.47.110.219
#386 [13:20] * KnockOmega [webchat@ip5f585d22.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#387 [13:21] <Greymagic27> Nuggets42, The server is timing out, do you own the server?
#388 [13:21] <Nuggets42> Yes I do, I'm turning it on now. Its timing out even when its on
#389 [13:21] * KnockOmega [webchat@ip5f585d22.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#390 [13:21] <Nuggets42> It's supposedly on
#391 [13:21] <Greymagic27> Have you port forwarded it correctly?
#392 [13:22] <KnockOmega> but the Problem is the minecraft block this then i can see this
#393 [13:22] <Nuggets42> It was working earlier, so yes
#394 [13:22] <Greymagic27> KnockOmega, ?
#395 [13:22] <KnockOmega> Yes
#396 [13:22] <Greymagic27> Nuggets42, Has your public IP changed at all?
#397 [13:23] <Nuggets42> No
#398 [13:23] <Nuggets42> I just checked
#399 [13:23] <Greymagic27> Hmm, I'm not the best at server problems sadly
#400 [13:24] <Nuggets42> Oh, nevermind then that's alright
#401 [13:24] <mattym> Nuggets42, Is it on the same PC or same network as you are? Or hosted by a service?
#402 [13:24] <KnockOmega> My Problem is i cant Change my Skin or i cant go in mojang or minecraft because the security Questions
#403 [13:24] <Greymagic27> I've told you to contact mojang about that KnockOmega
#404 [13:25] <KnockOmega> Yes but how i can do this sorry
#405 [13:25] <Nuggets42> My PC, also just a detail, when it stopped working, it was in the middle of taking me to the nether, then it timed me out. Then I couldn't join again
#406 [13:25] <Greymagic27> ??> KnockOmega account/send-email
#407 [13:25] <Absol> KnockOmega: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#408 [13:25] <Absol> KnockOmega: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#409 [13:25] <Greymagic27> ??> KnockOmega account/trans-id
#410 [13:25] <Absol> KnockOmega: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#411 [13:25] <Greymagic27> Follow those steps there KnockOmega ^ ^^
#412 [13:26] <KnockOmega> What is an Transaction ID
#413 [13:26] <Greymagic27> It's like a purchase code thingy
#414 [13:27] <KnockOmega> i have a Card
#415 [13:27] <urielsalis> KnockOmega, the transaction ID is your receipt
#416 [13:27] <Nuggets42> Does the detail about the dimension travelling have any relevance to the timed out error? It is my PC the server is on
#417 [13:27] <mattym> Nuggets42, Have you tried to connect to it with the localhost or internal IP of the computer running it?
#418 [13:28] <Nuggets42> I'll try hold on
#419 [13:28] <Nuggets42> Ah, it does work with localhost
#420 [13:28] <KnockOmega> ok and then
#421 [13:29] <mattym> Nuggets42, Maybe your external IP hasnt changed, but check if the internal IP that was forwarded needs to be changed on the router
#422 [13:29] <Nuggets42> ok, I'll check
#423 [13:29] <mattym> Nuggets42, Make sure it still matches the internal IP of the computer running the server
#424 [13:30] <KnockOmega> thank you
#425 [13:31] <Nuggets42> For some reason, the IPv4 adress has changed, so i've edited the port forwarding rule. I'll see if it works
#426 [13:31] <mattym> Nuggets42, Also if you didnt stop the server before making any of the changes, be sure to restart it
#427 [13:32] <Nuggets42> Yes I'ts restarting
#428 [13:33] <mattym> Nuggets42, You should look up how to set static IPs for the devices on your router, that will keep it from changing in the future.
#429 [13:34] <Nuggets42> Thank you so much, it's happened twice today so I think I shall learn how to set Static IPs! Thank you very much it's working now
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#433 [13:35] <KGames> I need help
#434 [13:35] <Greymagic27> What is the problem?
#435 [13:35] <KGames> I cant join any servers or get into single player games
#436 [13:36] <Greymagic27> What does it say when you try?
#437 [13:36] <KGames> when i joing singleplayer games my game crashes
#438 [13:36] <Greymagic27> ??> KGames launcher/crash-log
#439 [13:36] <Absol> KGames: We need to see your crash log, which is created after a crash.
#440 [13:36] <Absol> KGames: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#441 [13:38] <KGames> https://paste.ubuntu.com/p/nZBGHKgkPh/
#442 [13:38] <Greymagic27> ??> KGames launcher/log
#443 [13:38] <Absol> KGames: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#444 [13:42] <KGames> https://paste.ubuntu.com/p/ZkHZfcmpsB/
#445 [13:42] <Greymagic27> ??> KGames tools/hjt
#446 [13:42] <Absol> KGames: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [13:42] <Absol> KGames: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [13:48] <KGames> https://paste.ubuntu.com/p/3DRsKvDBxX/
#449 [13:48] <Greymagic27> Remove cyberghost
#450 [13:49] * Ljs19991 [webchat@99-11-207-107.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#451 [13:49] <Greymagic27> Also please try reinstalling avast
#452 [13:49] <KGames> its not activated
#453 [13:49] <Greymagic27> It might still be causing problems
#454 [13:50] <KGames> alright i will let you know what it does to fix it :D
#455 [13:50] <Greymagic27> When you reinstall avast also restart your PC
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#460 [15:07] * LapisWhovian [webchat@102.sub-174-226-8.myvzw.com] has joined #minecrafthelp
#461 [15:07] <LapisWhovian> Hello?
#462 [15:07] <LapisWhovian> Anyone here?
#463 [15:09] <LapisWhovian> So I went throughj Nvidia's ridiculous nonsense in order to update my drivers, and my MC launcher is making the same crash as before. Is it the Discord Overlay?
#464 [15:10] <mattym> LapisWhovian, What is the error you are getting?
#465 [15:10] <LapisWhovian> That's my main problem. It's not generating a crashlog, it just loads up the main menu and then crashes.
#466 [15:11] <mattym> ??> LapisWhovian launcher/log
#467 [15:11] <Absol> LapisWhovian: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#468 [15:12] <LapisWhovian> "Process crashed with exit code -1073741819"
#469 [15:12] <LapisWhovian> found the solution with a quick google, thanks
#470 [15:13] <mattym> LapisWhovian, Have you tried turning off the overlay in discord?
#471 [15:17] <LapisWhovian> Yep, and I updated my drivers. same crash.
#472 [15:17] <mattym> ??> LapisWhovian av/adwcleaner
#473 [15:17] <Absol> LapisWhovian: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#474 [15:17] <Absol> LapisWhovian: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#475 [15:17] <LapisWhovian> It says also that this issue may be caused by Razer Synapse.
#476 [15:18] <mattym> LapisWhovian, Could be
#477 [15:21] <LapisWhovian> This anti-virus is taking a while to download it's database. Are you sure it'll find a virus PC Matic can't?
#478 [15:21] <LapisWhovian> And now it's telling me Google Chrome is a trojan.
#479 [15:22] <mattym> LapisWhovian, Worth a shot, also if you have Razer Synapse make sure to remove it.
#480 [15:22] <mattym> LapisWhovian, Its probably looking at an addon or file within chrome
#481 [15:22] <LapisWhovian> Is there another option that doesn't involve removing essential apps from my computer?
#482 [15:23] <mattym> LapisWhovian, Nothing ADWCleaner flags or Razer Synapse is an essential app.
#483 [15:23] * j4i [webchat@pool-71-126-186-4.washdc.fios.verizon.net] has joined #minecrafthelp
#484 [15:23] <j4i> hey guys i need help
#485 [15:23] <j4i> tryna run 1.3.2 but crashes everytime
#486 [15:24] <mattym> j4i, We do not support older versions here.
#487 [15:24] <j4i> dang
#488 [15:24] <j4i> where can i go'
#489 [15:24] <mattym> j4i, Forums or reddit.
#490 [15:24] <j4i> ok thank you
#491 [15:24] <j4i> ok thank you
#492 [15:24] * j4i [webchat@pool-71-126-186-4.washdc.fios.verizon.net] has left #minecrafthelp
#493 [15:26] <LapisWhovian> Google Chrome is my preferred browser, and Razer Synapse controls the RGB and custom shortcuts on my mouse and keyboard.
#494 [15:32] <mattym> LapisWhovian, And like I said, if its finding anything in chrome, its probably from an addon, and Razer has another option to do that, which doesnt do all the other stuff Synapse does.
#495 [15:41] <Quavelen> LapisWhovian, ADWCleaner would not flag Chrome as a trojan unless you had something malicious added to it, such as an extension. Razer Synapse is another story - it causes launcher issues, and limits the ram to 256mb.
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#498 [15:56] * noahmb5 [webchat@ip72-198-247-17.mc.at.cox.net] has joined #minecrafthelp
#499 [15:58] <noahmb5> Hi, trying to log into minecraft. restarted router and wifi is fine and everything and i just changed my password, but im still getting a failed to fetch server status error. and advice?
#500 [15:58] <mattym> ??> noahmb5 tools/hjt
#501 [15:58] <Absol> noahmb5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#502 [15:58] <Absol> noahmb5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#503 [16:02] <noahmb5> https://paste.ubuntu.com/p/vxkyvdxqjJ/
#504 [16:03] <mattym> ??> noahmb5 av/mcafee/uninstall
#505 [16:03] <Absol> noahmb5: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#506 [16:03] <noahmb5> why do i need to uninstall mcafee?
#507 [16:04] <mattym> noahmb5, Causes problems with the game
#508 [16:04] <noahmb5> gotcha
#509 [16:07] * flashlink [webchat@b1c1615b.virtua.com.br] has joined #minecrafthelp
#510 [16:07] <flashlink> Hello
#511 [16:08] * flashlink [webchat@b1c1615b.virtua.com.br] has quit. (Client Quit)
#512 [16:30] * djyoda [webchat@cpc1-nwrk5-2-0-cust910.12-1.cable.virginm.net] has joined #minecrafthelp
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#514 [16:32] <djyoda> hi everytime i launch mindcraft on my laptop it dose the green bar and then nothing happends
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#517 [16:36] * oofistooshort [webchat@cpe-172-75-204-44.sc.res.rr.com] has joined #minecrafthelp
#518 [16:36] <oofistooshort> hello
#519 [16:37] <oofistooshort> i need help with my forghemod
#520 [16:37] <mattym> ??> oofistooshort mods
#521 [16:37] <Absol> oofistooshort: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#522 [16:37] <oofistooshort> ok, i meant my versions, not mod
#523 [16:38] <oofistooshort> it will not download the file after i converted it from 1 computer to another
#524 [16:38] <mattym> ??> oofistooshort error/download
#525 [16:38] <Absol> oofistooshort: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#526 [16:39] <oofistooshort> thank you mans
#527 [16:41] <djyoda> 22:40:07 launcher main warn Version does not support log configuration, will assume one plaintext entry per line
#528 [16:41] <djyoda> and then dosnt start
#529 [16:41] <mattym> ??> djyoda launcher/log
#530 [16:41] <Absol> djyoda: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#531 [16:47] <djyoda> https://paste.ubuntu.com/p/jnd7dHJccj/
#532 [16:48] <djyoda> there you go thank you
#533 [16:48] <mattym> ??> djyoda error/download
#534 [16:48] <Absol> djyoda: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#536 [17:44] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
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#538 [18:01] * Amoural [webchat@pool-71-253-70-26.pitbpa.east.verizon.net] has joined #minecrafthelp
#539 [18:03] <Amoural> hey! I'm trying to move a world off realms and onto a private host. The issue i'm having now is I can't open the world after saving it, and I can't import it into my server without errors. Upon opening the downloaded save I get the error "A newer version of the game has saved this level. It cannot be loaded." any idea on fixes for this? I'm trying
#540 [18:03] <Amoural> to move it onto the newest pocketmine version.
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#544 [18:48] * Wio [webchat@c-73-173-58-160.hsd1.md.comcast.net] has joined #minecrafthelp
#545 [18:48] <Wio> hello?
#546 [18:50] <Wio> My game keeps crashing on Start up. It says this
#547 [18:50] <Wio> The game crashed whilst initializing game
#548 [18:51] <Wio> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#551 [20:11] * kai [webchat@c-73-244-126-219.hsd1.fl.comcast.net] has joined #minecrafthelp
#552 [20:11] <kai> hello
#553 [20:11] * kai is now known as Guest59019
#554 [20:12] <Guest59019> when purchased Minecraft java edition and downloaded it sent me to the launcher to play the demo
#555 [20:12] <Guest59019> its happened multiple times
#556 [20:13] * chris [webchat@173-31-96-124.client.mchsi.com] has joined #minecrafthelp
#557 [20:14] <chris> UNABLE TO START JAVA?
#558 [20:14] <Guest59019> yes
#559 [20:14] <chris> why does it keep sauing that ?
#560 [20:14] <chris> saying
#561 [20:14] <Guest59019> I don't know
#562 [20:17] * Guest59019 [webchat@c-73-244-126-219.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#563 [20:18] * chris [webchat@173-31-96-124.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#564 [20:28] * ThatRyanKnight [webchat@c-24-16-120-248.hsd1.wa.comcast.net] has joined #minecrafthelp
#565 [20:29] <ThatRyanKnight> So, when I open Minecraft 1.13.1 or 1.13, It works fine. But I can't get any other version to work. I click play, and it looks like it starts to load, then it just does nothing. Someone please help!
#566 [20:43] * Levin [webchat@66-219-211-84.dynamic.ip.veracitynetworks.com] has joined #minecrafthelp
#567 [20:44] <Levin> Hello Persons i have fogotten my security questions and i dont have acsess to the email that is linked with it
#568 [20:45] <Levin> Hello???
#569 [20:47] <ThatRyanKnight> hey
#570 [20:48] <Levin> hi can you help me
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#572 [20:50] * Levin [webchat@66-219-211-84.dynamic.ip.veracitynetworks.com] has quit. (Quit: webchat.esper.net)
#573 [20:50] <AJ828> I'm having trouble connecting to a realm, and I don't know what's wrong.
#574 [20:50] * Levin [webchat@66-219-211-84.dynamic.ip.veracitynetworks.com] has joined #minecrafthelp
#575 [20:52] <Levin> hello i can't remember my security questions and i dont have assess to the e-mail
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#581 [22:02] * luis [webchat@c-71-62-12-59.hsd1.va.comcast.net] has joined #minecrafthelp
#582 [22:03] <luis> i keep getting wronge user email or password
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#586 [22:09] * Nico [webchat@198.14.219.9] has joined #minecrafthelp
#587 [22:10] <Nico> Hiya, having an issue with logging in, but it might be someone stole the account as well. The email I used is no longer connected with the account, I believe, and I cannot figure out how to recover it.
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#590 [22:34] <mattym> ??> Nico account/send-email
#591 [22:34] <Absol> Nico: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#592 [22:34] <Absol> Nico: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#593 [22:38] * tjdefreitas [webchat@56.24.2.123.sta.dodo.net.au] has joined #minecrafthelp
#594 [22:38] <tjdefreitas> My giftcode was stolen
#595 [22:38] <mattym> tjdefreitas, What gift code?
#596 [22:39] <tjdefreitas> mojang gift code. Trying to update to new mincraft. Gift code already redeemed.
#597 [22:40] <mattym> tjdefreitas, Are you sure its not redeemed to any Microsoft Account (or Xbox Live account) that you may have been logged into?
#598 [22:46] * ThatRyanKnight [webchat@c-24-16-120-248.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#599 [22:48] * bountyhunter [webchat@162.72.157.179] has joined #minecrafthelp
#600 [22:48] <bountyhunter> I need help with servers
#601 [22:49] <mattym> bountyhunter, What sort of help?
#602 [22:50] <bountyhunter> how to get on them
#603 [22:50] <mattym> bountyhunter, What version of the game are you playing?
#604 [22:51] <bountyhunter> 1.13.1
#605 [22:51] <mattym> bountyhunter, Then you need to find a server that runs on or supports that version and add it to your server list.
#606 [22:51] <mattym> bountyhunter, Lists of public servers can be found on the forums or other sites.
#607 [22:51] <Nico> Issue with getting my transaction ID, is that I used a prepaid visa thing, one you get at walmart, and I have no idea if those things have a purchase log, and the email of purchasing the account is gone.
#608 [22:52] <mattym> Nico, They dont accept that type of payment.
#609 [22:52] <bountyhunter> how do I put servers on the list
#610 [22:53] <mattym> bountyhunter, On the multiplayer menu, you click the add button, and input a name for the server and its IP/address
#611 [22:53] <mattym> bountyhunter, Then you should be able to connect to it.
#612 [22:53] <bountyhunter> ok thx
#613 [22:54] <Nico> ... Maybe it was purchased with my father's Paypal. I vaguely remember giving him money for something involving minecraft a few years back. I'll ask him in the morning. Thanks, folks.
#614 [23:06] * tjdefreitas [webchat@56.24.2.123.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
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#616 [23:24] <Jdown79> Hi guys, havent played minecraft in some time, and am having troubles logging in. I believe I migrated my account, but none of my credentials / recovery methods have been successful. Any ideas?
#617 [23:26] * lauren8 [webchat@c-71-205-200-179.hsd1.co.comcast.net] has joined #minecrafthelp
#618 [23:27] <lauren8> My game is crashing
#619 [23:27] <lauren8> help
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