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#4 [02:00] <Smittybeats> Unable to load into minecraft via the Mojang screen and then comes up at the top of my window page 'currently not responding' i have tried deleting all files and reinstalling the game but nothing has changed, kind regards. Smittybeats
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#11 [02:43] <brutalloyalties> I cannot remember my email i used to create my minecraft account 5 years ago. Can a staff member please help me sort this out
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#21 [06:00] <kirineki12> crash report
#22 [06:00] <kirineki12> https://paste.ubuntu.com/p/27vyp6zkVT/
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#25 [06:29] * hugo [webchat@110.249.91.92.rev.sfr.net] has joined #minecrafthelp
#26 [06:29] <hugo> hi
#27 [06:30] <hugo> There is a minecraft api ?
#28 [07:46] * expses [webchat@185.112.20.227] has joined #minecrafthelp
#29 [07:46] <expses> Hello
#30 [07:46] <expses> is there anyone thet can help me?
#31 [07:46] <Greymagic27> Sure
#32 [07:47] <expses> are you a mod? because my account is hacked
#33 [07:47] <Greymagic27> ??> expses account/send-email
#34 [07:47] <Absol> expses: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [07:47] <Absol> expses: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#36 [07:47] <Greymagic27> ??> expses account/trans-id
#37 [07:47] <Absol> expses: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#38 [07:48] <expses> Alright
#39 [07:48] <expses> ty il look into it
#40 [07:48] <Greymagic27> Your welcome
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#42 [08:19] * nandomilk006 [webchat@177-118-176-52.user.vivozap.com.br] has joined #minecrafthelp
#43 [08:19] <nandomilk006> não entra no servidor
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#50 [10:08] <_Lofe> Hey! How do I become a volunteer?
#51 [10:08] <Greymagic27> Hello matt.
#52 [10:08] <_Lofe> -wave-
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#66 [11:48] * lollypickaxe [webchat@host-89-243-59-158.as13285.net] has joined #minecrafthelp
#67 [11:48] <lollypickaxe> hi
#68 [11:48] <Greymagic27> Hi
#69 [11:48] <lollypickaxe> iv got a thing thats been happening for like half a year now where i open the minecraft and it crashes and says something like java.exe has stopped working
#70 [11:49] <Greymagic27> ??> lollypickaxe tools/hjt
#71 [11:49] <Absol> lollypickaxe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#72 [11:49] <Absol> lollypickaxe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#74 [11:52] * lollypickaxe [webchat@host-89-243-59-158.as13285.net] has joined #minecrafthelp
#75 [11:52] <lollypickaxe> sorry i went
#76 [11:53] <Greymagic27> lollypickaxe, That's ok, Do you need the steps again?
#77 [11:53] <lollypickaxe> https://paste.ubuntu.com/p/6ZYxMGkhRr/
#78 [11:53] <lollypickaxe> no
#79 [11:53] <lollypickaxe> theres the link
#80 [11:53] <lollypickaxe> brb
#81 [11:53] <Greymagic27> ??> lollypickaxe av/mcafee
#82 [11:53] <Absol> lollypickaxe: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#83 [11:53] <Absol> lollypickaxe: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#84 [11:53] <Greymagic27> ??> lollypickaxe av/mcafee/uninstall
#85 [11:53] <Absol> lollypickaxe: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#86 [11:53] <Greymagic27> ??> lollypickaxe av/adwcleaner
#87 [11:53] <Absol> lollypickaxe: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#88 [11:53] <Absol> lollypickaxe: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#89 [11:53] <Greymagic27> ??> lollypickaxe av/norton
#90 [11:53] <Absol> lollypickaxe: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#91 [11:54] <Greymagic27> Please do all those steps
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#96 [12:08] <Ghostman> I know xp is dead. Im a creature of habit and havev't upgraded. Ever since 1.13 I can not run minecraft 1.13 or 1.13.1 offline. 1.12.2 works perfectly. Is this normal?
#97 [12:15] <lollypickaxe> thank
#98 [12:15] <lollypickaxe> s
#99 [12:16] <lollypickaxe> i will proseed to do it
#100 [12:16] <lollypickaxe> ceed
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#102 [12:28] <tyteen4a03> Ghostman: probably
#103 [12:29] <tyteen4a03> Ghostman: there's been significant changes in the backend on how rendering works, so I won't be surprised if 1.13 stopped working
#104 [12:32] <Ghostman> it works perfectly online. I just have a very unstable internet connection.
#105 [12:34] * ties [webchat@D97BA7AC.cm-3-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#106 [12:34] <ties> hello why can't i download the minecraftlauncher?
#107 [12:35] <ties> why cant i download it?
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#110 [12:38] <ties> why cant i download the minecraft
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#112 [12:38] <wewuzkings> any mods here? need help with account
#113 [12:38] <wewuzkings> hello?
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#115 [12:41] * wewuzkings [webchat@exa155.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#116 [12:42] <wewuzkings> any mods here?
#117 [12:42] <wewuzkings> I need help with my account
#118 [12:42] <wewuzkings> details will be provided in private chat
#119 [12:42] <wewuzkings> no?
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#131 [16:36] <HyPz> Hi i have a problem in trying to log into my account "HyPz" i know i made the account with mirek123@hot.ee but the email there is broken right now then i went over to my gmail account and it said i have reset my password there for the account "HyPz"
#132 [16:37] <HyPz> And when i try to reset it nothing comes up
#133 [16:40] <HyPz> Can you check which email its assigned to? Please
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#135 [16:57] <chocapik> hi, i'm searching for someone who can help me to install the bedrock edition to a linux
#136 [16:58] <mattym> chocapik, You cannot.
#137 [16:58] <chocapik> :o
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#141 [17:05] <chocapik> are you sure ? i already try with with pmmp it's working, but i can't import my world
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#143 [17:07] <Mercedes> When I try to log in on Minecraft.net and on Minecraft itself it wont let me log it and when I tried to change my password it gave me an error
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#152 [18:44] <Zladnyl> I am trying to mod Minecraft 1.7.10 which I know is not officially supported or recommended, but in the first place, 1.7.10 itself, just the base version of Minecraft 1.7.10, does not work
#153 [18:45] <webrosc> Zladnyl, this channel doesn't give modding support
#154 [18:45] <Zladnyl> It says "Shutting Down Internal Server" and crashes when trying to create or load a save/map.
#155 [18:45] <Zladnyl> Error: java.lang.IndexOutOfBoundsException"
#156 [18:45] <webrosc> and We only support non-modded current releases.
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#158 [18:45] <Zladnyl> What I am saying is version Minecraft 1.7.10 does not work. I have not yet modded my game client, and I am able to play in 1.12 and 1.13 as far as I know, but 1.7.10 does not work, at all, and I have not even modded it yet.
#159 [18:45] <Carlos> I have been trying to recover my account for several days now, but I have been asked to send an email from the account that I purchased the game from, which I dont remember because it was 6 years ago. I have only a few emails I use since then, is there a way I can send them and verify that way?
#160 [18:47] <webrosc> Carlos, tell Mojang this and they will work with you to confirm proof of purchase/ownership
#161 [18:48] <Zladnyl> Is there any way to fix the problem? I have not modded my game yet but somehow Minecraft 1.7.10 does not work.
#162 [18:48] <Carlos> where can I send the email to?
#163 [18:49] <webrosc> Carlos, well if they replied to you saying send the email, you are in contact with them, reply to the message they sent
#164 [18:51] <webrosc> Zladnyl, though we do not support non current releases, which i said once, and the welcome message here says it, i can take a little look, post the whole crash report to paste.ubuntu.com and link that here
#165 [18:51] <Carlos> ok, just thought there might by an specific email for these type of issues, will respond through the same email. Thank you Webrosc
#166 [18:53] <Zladnyl> https://paste.ubuntu.com/p/ZDkfgrRY8X/
#167 [18:57] <webrosc> reduce your render distance
#168 [18:57] <webrosc> 1.7 only had 16, later allowed upto 32, you still had it set above 16
#169 [19:00] <Zladnyl> Thank you so much, I have had this problem for a couple days now, that fixed it.
#170 [19:00] <webrosc> google is a wonderful thing
#171 [19:01] * Colby381 [webchat@ip98-165-233-42.ph.ph.cox.net] has joined #minecrafthelp
#172 [19:02] <Colby381> o/ good time zone everyone! So, I am having some difficulties getting my game to run, first time this has ever occured. I hit the launch button, menu pulls up, when I select "play 1.13.1 (latest version) Minecraft stalls out on the Mojang loading image. I've restarted my PC 4 times, uninstalled and reinstalled minecraft 3 times and still having no
#173 [19:02] <Colby381> luck fixing this weird occurrence. Any suggestions?
#174 [19:03] <webrosc> ??> Colby381 tools/hjt
#175 [19:03] <Absol> Colby381: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [19:03] <Absol> Colby381: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#177 [19:04] * Zladnyl [webchat@h237.227.28.71.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#178 [19:05] <Colby381> Hopefully, I did this correct: https://paste.ubuntu.com/p/zRPY34334z/
#179 [19:07] <webrosc> Colby381, uninstall norton, disable discord overlay and run an adware scan, Absol will give you some links now
#180 [19:08] <webrosc> ??> Colby381 av/norton
#181 [19:08] <Absol> Colby381: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#182 [19:08] <webrosc> ??> Colby381 av/adwcleaner
#183 [19:08] <Absol> Colby381: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#184 [19:08] <Absol> Colby381: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#185 [19:08] <webrosc> ??> Colby381 av/norton/uninstall
#186 [19:08] <Absol> Colby381: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#187 [19:08] <Colby381> Wilco. Be back soon.
#188 [19:09] <Colby381> that bottom link you gave was blocked
#189 [19:10] <webrosc> Colby381, also maybe more as you didn't give the whole hjt log
#190 [19:10] <webrosc> its a symantic link, its safe, well as safe as can be when it comes from a terrible AV company
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#196 [19:18] <NA> When I try to connect to the LAN of another computer on the same network, it doesn't show up. When I try direct connecting, it gives a message saying io.netty.channel.AbstractChannel$AnnotatedNoRouteToHostException: No route to host:
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#200 [19:25] <Colby381> Absol I have installed Malwarebytes ADWCleaner, the link to uninstall Norton wasn't followable, any chance you could post again and I can see if it allows it now that Malwarebytes ADWCleaner is installed?
#201 [19:25] <webrosc> ??> Colby381 av/norton/uninstall
#202 [19:25] <Absol> Colby381: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#203 [19:25] <Colby381> "Your connection is not private"
#204 [19:26] <webrosc> and the link is safe, its a direct link from symantic to uninstall norton fully
#205 [19:26] <Colby381> same error message
#206 [19:26] <webrosc> click advanced
#207 [19:26] <Colby381> Thank you! received a download, shall i click on the .exe?
#208 [19:27] <webrosc> if you want to run it, yes, and as i said before you left, there maybe more as you didn't post a full hjt log, but part of it
#209 [19:27] <Colby381> Oh i apologize, if you could repost that link as well I can retry and paste the full text
#210 [19:28] <webrosc> ??> Colby381 tools/hjt
#211 [19:28] <Absol> Colby381: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#212 [19:28] <Absol> Colby381: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#213 [19:29] <Colby381> Wilco. Waiting for Norton to finish uninstalling and then will run the HJT again.
#214 [19:29] <Colby381> It wants me to restart again, so will return after i have done so.
#215 [19:30] <Colby381> or shall i do the HJT before restart?
#216 [19:33] <Colby381> When running HJT this time I received the error message that my system denied write access to the Hosts file. Did i do something incorrectly or do I just go into my start, run and type: notepad C:/WINDOWS\System32\drivers\etc\hosts
#217 [19:36] <Colby381> Here is the full text as well: https://paste.ubuntu.com/p/nwGKHFkY29/
#218 [19:37] <webrosc> Colby381, thats an adwcleaner log
#219 [19:39] <Colby381> My apologies, had the wrong notepad pulled up, here is the correct log from HJT:https://paste.ubuntu.com/p/Mg9rfBvr2M/
#220 [19:40] * JohnBogey [webchat@c-73-142-202-71.hsd1.ct.comcast.net] has joined #minecrafthelp
#221 [19:40] <JohnBogey> Hello, I have been having trouble launching minecraft. I keep getting a minidump error.
#222 [19:41] <webrosc> Colby381, that log still shows norton
#223 [19:41] <JohnBogey> I am on Windows 10, Intel Core i7, 16384mb of RAM
#224 [19:42] <webrosc> JohnBogey, post the whole crash report to paste.ubuntu.com then link that here
#225 [19:42] <Colby381> webrosc, i will restart computer and make another attempt, i apologize for the inconvenience.
#226 [19:45] <JohnBogey> I am attempting to get the prompt with the crash report, currently I launch it and it just says sorry for the inconveniece
#227 [19:45] <JohnBogey> Where do I find the previous crash reports?
#228 [19:45] <webrosc> ??> JohnBogey launcher/crash-log
#229 [19:45] <Absol> JohnBogey: We need to see your crash log, which is created after a crash.
#230 [19:45] <Absol> JohnBogey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#231 [19:45] <Absol> JohnBogey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#232 [19:46] * Lord_of_- [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has left #minecrafthelp
#233 [19:49] <JohnBogey> All the crash reports in that folder are a couple months old, and not from the recent crashes
#234 [19:51] * Colby381 [webchat@ip98-165-233-42.ph.ph.cox.net] has joined #minecrafthelp
#235 [19:52] <JohnBogey> I will be right back, I can generally get the prompt with the crash report after a restart
#236 [19:52] * JohnBogey [webchat@c-73-142-202-71.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#237 [19:52] <Colby381> webrosc Absol this is the HJT file now with Norton completely uninstalled and computer restarted. https://paste.ubuntu.com/p/2N6X46J7Sf/
#238 [19:54] <webrosc> still seeing norton wifi privacy, but that may not be in the way, try minecraft
#239 [19:55] <Colby381> It stalled out for a bit still, but the launcher successfully opened up Minecraft and am at the Main Menu.
#240 [19:56] <Colby381> Did i not completely uninstall Norton successfully?
#241 [19:58] * JohnBogey [webchat@c-73-142-202-71.hsd1.ct.comcast.net] has joined #minecrafthelp
#242 [19:59] <JohnBogey> I am back, here is the paste: https://paste.ubuntu.com/p/fvC9TKZTWz/
#243 [19:59] <webrosc> norton can be a pain to remove
#244 [19:59] <webrosc> ??> JohnBogey win/dxdiag
#245 [19:59] <Absol> JohnBogey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#246 [20:01] <Colby381> I appreciate the help, nonetheless. I will see what I can do on my own as far as completely removing Norton, now that i am aware that Norton and Mcafee both have issues with Minecraft running and have the ADW y'all gave me. Thanks again!
#247 [20:02] <JohnBogey> Here you go: https://paste.ubuntu.com/p/FPPPJrwNMG/
#248 [20:02] <webrosc> Colby381, https://minecraftirc.net/support-articles/known-incompatible-software/ a few programs have issues with minecraft
#249 [20:02] * Carlos [webchat@143.0.160.241] has quit. (Quit: webchat.esper.net)
#250 [20:07] <webrosc> fully reinstall your nvidia drivers
#251 [20:10] <JohnBogey> I will try that now
#252 [20:30] <JohnBogey> I reinstalled them, but it still will not launch
#253 [20:31] <JohnBogey> I have the game output log here: https://paste.ubuntu.com/p/Hy838NVzzk/
#254 [20:32] <JohnBogey> I am going to attempt restarting, I forgot to do that after reinstalling the drivers
#255 [20:36] * JohnBogey [webchat@c-73-142-202-71.hsd1.ct.comcast.net] has joined #minecrafthelp
#256 [20:40] <JohnBogey> After the reinstall minecraft is now working. Thank you for the help
#257 [20:42] * RUST [webchat@201.240.61.86] has joined #minecrafthelp
#258 [20:43] <RUST> um hi
#259 [20:43] <RUST> i have a 1.8 crash issue
#260 [20:43] <RUST> can someone help me? <
#261 [20:43] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#263 [20:44] <webrosc> RUST, did you read the FAQ https://www.reddit.com/r/Minecraft/wiki/updateaquaticfaq
#264 [20:44] <RUST> no
#265 [20:45] <RUST> ill read it right now
#266 [20:49] <RUST> ok i read it
#267 [20:50] <webrosc> and?...
#268 [20:50] <RUST> i dont have Bytefence
#269 [20:50] <RUST> and i dont have a problem with java
#270 [20:51] <RUST> i have everything closed when i open mc
#271 [20:51] <webrosc> ??> RUST tools/hjt
#272 [20:51] <Absol> RUST: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [20:51] <Absol> RUST: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#274 [20:51] <RUST> okok
#275 [20:52] <webrosc> oh wait, 1,8? why are you running an old version
#276 [20:52] <webrosc> RUST, ^^
#277 [20:52] <RUST> cus
#278 [20:52] <RUST> the servers i play arent updated
#279 [20:53] <webrosc> guessing you didn't read the welcome message about versions we support?
#280 [20:53] <RUST> welp
#281 [20:53] <CubeTheThird> do other versions work?
#282 [20:53] <webrosc> anyway, post the crash report to paste.ubuntu.com and link it here aswell as the hjt log
#283 [20:53] <webrosc> that too
#284 [20:54] <RUST> yes other versions work
#285 [20:54] <RUST> i can open 1.8.9 and 1.8.8
#286 [20:54] <RUST> but not 1.8
#287 [20:55] <CubeTheThird> alright do as webrosc said and send us the crash report
#288 [20:55] <webrosc> tbh 1.8 was patched out of use pretty fast
#289 [20:55] <CubeTheThird> ^^
#290 [20:56] <webrosc> infact wiki doesn't show a release 1.8
#291 [20:56] <webrosc> just snapshots and pre releases
#292 [20:56] <RUST> ...
#293 [20:57] <webrosc> words work better
#294 [20:57] <RUST> how long does HijackThis take?
#295 [20:58] <webrosc> shouldn't take long, but it takes as long as it takes
#296 [20:59] <RUST> ok its done
#297 [20:59] <RUST> heres the link
#298 [20:59] <RUST> https://paste.ubuntu.com/p/kvGzTShpGW/
#299 [21:00] <webrosc> and the crash report
#300 [21:00] <RUST> do i paste it in the same link?
#301 [21:01] <webrosc> to paste.ubuntu.com yes
#302 [21:01] <webrosc> also Found: Mcafee Firewall(AV/Firewall, Bad, Fix: av/mcafee/uninstall), Intel Security(AV, Rebranded McAfee), Esif(Malware, Not found by adwcleaner, need removal method), Avast SecureLine(VPN, Remove)
#303 [21:01] <webrosc> you have many incompatible softwares
#304 [21:01] <RUST> do i have to unistall them?
#305 [21:01] <webrosc> and more than one AV can cause more issues than they solve
#306 [21:02] <webrosc> Mcafee software is just terrible
#307 [21:03] <webrosc> ??> RUST av/mcafee/uninstall
#308 [21:03] <Absol> RUST: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#309 [21:04] <webrosc> ??> RUST av/malwarebytes
#310 [21:04] <Absol> RUST: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#311 [21:04] <Absol> RUST: Download it here: https://www.malwarebytes.org/
#312 [21:04] <Absol> RUST: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#313 [21:04] <RUST> ok
#314 [21:04] <RUST> heres the crash report
#315 [21:04] <RUST> https://paste.ubuntu.com/p/sffnsxMGWr/
#316 [21:04] <webrosc> and remove the avast VPN
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#321 [21:24] <TisYaBoi> Hi, I am not getting an email sent to my account when I request a security question reset, I checked all the potential reasons for this but none of them are the case.
#322 [21:25] <CubeTheThird> TisYaBoi, how long have you waited for the email?
#323 [21:25] <TisYaBoi> Around an hour.
#324 [21:26] <CubeTheThird> TisYaBoi, alright, and I assume you've checked your spam/junk folder?
#325 [21:26] <TisYaBoi> Correct
#326 [21:28] <CubeTheThird> TisYaBoi, alright. I've sometimes seen it take a couple hours to receive (though not normally). Considering you've already waited an hour, you may want to just fire Mojang a message about it
#327 [21:28] <CubeTheThird> ??> TisYaBoi mojang/email
#328 [21:28] <Absol> TisYaBoi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#329 [21:28] <Absol> TisYaBoi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#330 [21:29] <TisYaBoi> Alright, thank you, I'll message and wait, I will also use the wait time for the replies.
#331 [21:40] * Big [webchat@client-201.240.61.86.speedy.net.pe] has joined #minecrafthelp
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#334 [22:22] * Espercorn kicked Webchat_56136 from #minecrafthelp (Reason: ebchat_56136 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#336 [22:23] <RadiantScrub> So im having trouble with whats apparently a corrupted file, installing and uninstalling the game doesnt work and im at my wits end
#337 [22:49] * HunterT [webchat@vpnbox-prod-bar.phu73l.net] has joined #minecrafthelp
#338 [22:51] <HunterT> what does it mean when you start up the launcher and it asks for your email and password and no matter how many times you enter your info it keeps saying could not connect to server, and you have a strong internet connection?
#339 [22:53] <webrosc> HunterT, turn off your vpn, then try logging in
#340 [22:53] <HunterT> whats vpn?
#341 [22:53] <HunterT> vpn*
#342 [22:56] <webrosc> your connected here via a vpn/proxy, so either your at some internet cafe thing, or you have a vpn running on your computer
#343 [22:57] <HunterT> i live at a shelter and use their internet and im not allowed to mess with the router and have never had the issue with connecting like this before
#344 [22:58] <webrosc> then speak with the IT people, basically they have something on the connection, and thats causing minecraft to not like your connection and block it
#345 [22:59] <webrosc> they either need to let you past the vpn, which i doubt they would do, or you need to use a none vpn connection
#346 [22:59] <HunterT> ok but even when i disconnect from the internet to play offline in single player the launcher still says the same thing its why i didnt think it was an internet connection problem
#347 [23:00] <webrosc> because when you login the launcher still verifies your account with the servers
#348 [23:00] <webrosc> vpns are often used by those who steal accounts and hack them, so Mojang blanket banned most vpn connections
#349 [23:01] <HunterT> hmm ok wonder why its just now doing this when ive lived here 5 months and never had an issue like this
#350 [23:01] <webrosc> the shelter may've only just put the vpn in, or mojang only just added that one to the list, could be multiple things
#351 [23:01] <HunterT> ok thank you
#352 [23:02] * webrosc goes back to gaming
#352 [23:03] * maerk [webchat@ip-27-2-52-196.nyc.us.northamericancoax.com] has joined #minecrafthelp
#353 [23:06] <maerk> Hello. For some reason I can't connect to the Minecraft login server on my Ubuntu machine. I think it has something to do with Java. I'm using Open JDK 11 but It was doing the same thing with 8 and 9. I tried reinstalling Java certificates but that didn't help. I can send a screenshot.
#354 [23:07] <maerk> https://imgur.com/a/TqZNETL
#355 [23:08] <HunterT> hey webrosc will the vpn thing prevent me from logging into the website as well?
#356 [23:11] <HunterT> im having the same issue maerk
#357 [23:13] <maerk> It's infuriating. I can't even find anything online about it.
#358 [23:14] <HunterT> me either lol its why i tried this but they told me mine is a vpn thing lol may be the same for you but idk and ive never had connection issues b4 lol
#359 [23:14] <maerk> oh my god. my vpn is on.
#360 [23:14] <maerk> if that fixes it ill freak out
#361 [23:14] <HunterT> im not sure what that really is lol or how to deal with it
#362 [23:14] <HunterT> lol
#363 [23:17] * maerk [webchat@c-69-249-123-34.hsd1.pa.comcast.net] has joined #minecrafthelp
#364 [23:18] <maerk> turning the vpn off lets me login, but when i click play the game never launches. i'm going to try an older version of java.