#1 [00:01] * Tman133521 [webchat@107-133-28-252.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#2 [00:01] <Tman133521> Im trying to create a account but its not letting me pls help??!!!
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#5 [00:13] <RockPanda> Um can I please have the hyjack link again
#6 [00:13] <Andrio> ??> RockPanda tools/HJT
#7 [00:13] <Absol> RockPanda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#8 [00:13] <Absol> RockPanda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#9 [00:14] <Andrio> diego, can you show me a screenshot of that page?
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#12 [00:26] * RockPanda [webchat@45.56.150.140] has joined #minecrafthelp
#13 [00:26] <RockPanda> Here is the file! https://paste.ubuntu.com/p/n7jgfVFB8z/plain/
#14 [00:27] * Felix1 [webchat@203-173-193-36.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#15 [00:28] <Andrio> ??> RockPanda win/Evolve
#16 [00:28] <Absol> RockPanda: The Game Overlay feature of Evolve is not compatible with Minecraft, and will cause the latter to crash.
#17 [00:28] <Absol> RockPanda: To fix this, open the Preferences dialog in Evolve, uncheck the Game Overlay feature in the Features tab. Click Save, and run Minecraft again.
#18 [00:29] <Felix1> i cannot change my security questions? i don’t know the answers and every time i try load the “change security questions” email, it does not load
#19 [00:32] <RockPanda> I followed your instructions and the error is still there
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#23 [00:46] <RockPanda> Is there anything else you see that I can do?
#24 [00:52] <diego> https://prnt.sc/l87r6x
#25 [00:52] <diego> Here you gop
#26 [01:07] * felix1 [webchat@203-173-193-36.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
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#29 [01:09] <felix1> Hi, i’m having problems resetting my security questions. once i receive the email and try open the link it won’t load and states “Safari cannot open the page because it could not load any data”
#30 [01:16] <RockPanda> I took off the game overlay in Evolve and it is still not working
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#32 [01:49] * diego [webchat@186-228-113-23.livetim.timbrasil.com.br] has quit. (Quit: webchat.esper.net)
#33 [01:54] * __SHADOWDRAGON__ [webchat@ip-37-201-210-0.hsi13.unitymediagroup.de] has joined #minecrafthelp
#34 [01:56] <__SHADOWDRAGON__> hey, so i discussed my Problem here already a few Hours ago but we couldn't find a solution. my Problem is, that minecraft just does not start
#35 [02:37] * MMT [webchat@203-173-193-36.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#36 [02:37] <__SHADOWDRAGON__> i guess ill come back l8r
#37 [02:37] <__SHADOWDRAGON__> i guess ill come back l8r
#38 [02:38] * __SHADOWDRAGON__ [webchat@ip-37-201-210-0.hsi13.unitymediagroup.de] has left #minecrafthelp
#39 [02:40] <MMT> hi, i’ve been trying to reset my security questions as i don’t remember them however every time i click on the email to reset them it doesn’t work
#40 [03:12] * lucamicaz [webchat@2.134.4.209.megaline.telecom.kz] has joined #minecrafthelp
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#42 [04:01] * wohuga [webchat@p5B151557.dip0.t-ipconnect.de] has joined #minecrafthelp
#43 [04:02] <wohuga> Hi, I am unable to log in into my minecraft acc. I have the username and the password, but I can't log in with both of it
#44 [04:02] <Greymagic27> What does it say when you try to login?
#45 [04:02] <wohuga> I was able to log in with this acc a few weeks ago but not anymore
#46 [04:02] <wohuga> Nothing happens when I try to log in
#47 [04:02] <Greymagic27> ??> wohuga account/send-email
#48 [04:03] <Absol> wohuga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [04:03] <Absol> wohuga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [04:03] <Greymagic27> ??> wohuga account/trans-id
#51 [04:03] <Absol> wohuga: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#52 [04:03] <wohuga> It's an acc from a friend of a friend
#53 [04:03] <wohuga> I don't have the possibility to get the transaction id
#54 [04:04] <Greymagic27> You will have to speak to them about your transaction ID
#55 [04:04] <wohuga> I need this acc to play with another friend of mine
#56 [04:04] <wohuga> Is there no other possibility?
#57 [04:04] <Greymagic27> Nope
#58 [04:04] <wohuga> I mean I was able to log in on the same pc in the same launcher like 4-5 weeks ago
#59 [04:04] <wohuga> with the same account
#60 [04:04] <Greymagic27> Does it give you any error when you try to login?
#61 [04:05] <wohuga> and only the username and password
#62 [04:05] <wohuga> uhm wait
#63 [04:05] <wohuga> login failed username or password incorrect
#64 [04:06] <wohuga> I know that the username is right because I have it still on the whitelist on a server
#65 [04:06] <Greymagic27> ??> wohuga login/throttle
#66 [04:06] <Absol> wohuga: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#67 [04:06] <Absol> wohuga: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#68 [04:07] <wohuga> uff
#69 [04:07] <wohuga> okay, thanks
#70 [04:07] <wohuga> so I shouldn't log in in my account either I guess
#71 [04:08] <wohuga> to reset the password, do I need the e-mail adress?
#72 [04:08] <wohuga> Seems like I need it
#73 [04:08] <Greymagic27> Yes you do
#74 [04:23] * K13RAN [webchat@5e003883.bb.sky.com] has joined #minecrafthelp
#75 [04:24] <K13RAN> My email was hacked and now I can't reset my password...
#76 [04:24] <K13RAN> My email was hacked and now I can't reset my password..
#77 [04:25] <K13RAN> My email was hacked and now I can't reset my password..
#78 [04:39] <Greymagic27> ??> K13RAN account/send-email
#79 [04:39] <Absol> K13RAN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#80 [04:39] <Absol> K13RAN: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#81 [04:39] <Greymagic27> ??> K13RAN account/trans-id
#82 [04:39] <Absol> K13RAN: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#84 [04:53] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#85 [04:53] * Im_DeathNex [webchat@m37-196-147-212.cust.tele2.se] has joined #minecrafthelp
#86 [04:53] <Im_DeathNex> Hello
#87 [04:53] <Greymagic27> Hello
#88 [04:54] <Im_DeathNex> So i got an issue
#89 [04:54] <Greymagic27> What is it?
#90 [04:54] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has quit. (Client Quit)
#91 [04:54] <Im_DeathNex> I don't get the password change that iv been sending to my email...
#92 [04:55] <Greymagic27> ??> Im_DeathNex account/email-missing
#93 [04:55] <Absol> Im_DeathNex: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#94 [04:55] <Absol> Im_DeathNex: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#95 [04:55] <Greymagic27> See if that helps at all
#96 [04:55] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#97 [04:55] <Im_DeathNex> Absol ill try
#98 [04:55] <Rachie> I'm having trouble downloading 1.13, it is having trouble downloading fastutil-8.2.1.jar can I have some help? :)
#99 [04:55] <Greymagic27> ??> Rachie error/download
#100 [04:55] <Absol> Rachie: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#101 [04:56] <Im_DeathNex> but one thing aswell the account was cretaed on hotmail
#102 [04:56] <Im_DeathNex> my account got hacked
#103 [04:56] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has quit. (Client Quit)
#104 [04:56] <Greymagic27> Did you change the email on the account Im_DeathNex
#105 [04:56] <Im_DeathNex> No
#106 [04:56] <Greymagic27> You might want to do that
#107 [04:56] <Im_DeathNex> i cant login to it
#108 [04:56] <Im_DeathNex> someone changed pass
#109 [04:56] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#110 [04:57] <Greymagic27> ??> Im_DeathNex account/reset-email
#111 [04:57] <Absol> Im_DeathNex: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#112 [04:57] <Greymagic27> Try restting your email there
#113 [04:57] <Greymagic27> Resetting*
#114 [04:57] <Rachie> does discord interrupt downloads?
#115 [04:57] <Im_DeathNex> im actually stupid i changed it to a hotmail one can i go back to change to a gmail one?
#116 [04:58] <Greymagic27> Im_DeathNex, You should be able to use that link I sent you to change it
#117 [04:58] <Greymagic27> Rachie, Discord can just cause crashes
#118 [04:58] <Greymagic27> ??> Rachie tools/hjt
#119 [04:58] <Absol> Rachie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#120 [04:58] <Absol> Rachie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#121 [04:58] <Rachie> what about downloads?
#122 [04:58] <Rachie> I'm having trouble downloading 1.13
#123 [04:58] <Im_DeathNex> Absol i dont remember my securit questions....
#124 [04:58] <Greymagic27> Follow the steps I just sent you Rachie
#125 [04:58] <Greymagic27> https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions Im_DeathNex
#126 [04:58] <Rachie> are you able to resend them? :)
#127 [04:58] <Greymagic27> ??> Rachie tools/hjt
#128 [04:58] <Absol> Rachie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [04:58] <Absol> Rachie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [04:59] <Im_DeathNex> Uhm i dont remember my security questions and i got acces to my mail but i cant get them so it is a big rip for me?
#131 [04:59] <Rachie> why do I need to download something? ;3
#132 [05:00] <Greymagic27> Rachie, It will help us narrow down the problem you are having, it's just a diagnostic tool
#133 [05:00] <Greymagic27> ??> Im_DeathNex account/send-email
#134 [05:00] <Absol> Im_DeathNex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [05:00] <Absol> Im_DeathNex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [05:00] <Greymagic27> ??> Im_DeathNex account/trans-id
#137 [05:00] <Absol> Im_DeathNex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#138 [05:00] <Rachie> is the thing the launcher gives me better?
#139 [05:01] <Greymagic27> Rachie, That program isn't a launcher for minecraft
#140 [05:01] <Rachie> yeah but theres a thing that expands inside the launcher that tells me the "problem"
#141 [05:01] * DarkNoddy [DarkNoddy@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#142 [05:01] <Im_DeathNex> but cant i just recover the pass?
#143 [05:02] <Greymagic27> Im_DeathNex, You can but you said the email didn't come to you
#144 [05:02] <Greymagic27> Rachie, The program is safe
#145 [05:02] <Greymagic27> I have to go for around 5-10 minutes
#146 [05:02] <Im_DeathNex> ik but isnt it something i can do?
#147 [05:04] <Im_DeathNex> What was the thing i was supposed to do i lost the link
#148 [05:08] <Greymagic27> ??> Im_DeathNex account/reset-password
#149 [05:08] <Absol> Im_DeathNex: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#150 [05:08] <Absol> Im_DeathNex: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#151 [05:08] <Greymagic27> The only thing you can do at this point is email mojang about the problem
#152 [05:09] <Im_DeathNex> whats their email?
#153 [05:09] <Greymagic27> ??> Im_DeathNex account/send-email
#154 [05:09] <Absol> Im_DeathNex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#155 [05:09] <Absol> Im_DeathNex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#156 [05:09] <Greymagic27> ??> Im_DeathNex account/trans-id
#157 [05:09] <Absol> Im_DeathNex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#158 [05:09] <Greymagic27> Rachie, Have you ran the program?
#159 [05:09] <Rachie> no ;3
#160 [05:09] <Rachie> researching atm I'm just confused
#161 [05:10] <Rachie> what do I select?
#162 [05:10] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [05:11] <Im_DeathNex> im trying to find the old pass
#164 [05:11] <Greymagic27> Gonna have to do another BRB
#165 [05:11] <Rachie> will it scan anything personal...?
#166 [05:12] <Im_DeathNex> is it a program that can check ur old pass?
#167 [05:12] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#168 [05:12] <Greymagic27> Im_DeathNex, The HJT one, no that can't do that
#169 [05:12] <Im_DeathNex> hjt?
#170 [05:14] <Greymagic27> Sorry, Doing two supports at the same time :P
#171 [05:14] <Im_DeathNex> fml im out
#172 [05:14] <Greymagic27> You will have to email mojang about your problem\
#173 [05:14] <Im_DeathNex> whats their email.
#174 [05:15] <Im_DeathNex> i cant find it
#175 [05:15] <Greymagic27> ??> Im_DeathNex account/send-email
#176 [05:15] <Absol> Im_DeathNex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#177 [05:15] <Absol> Im_DeathNex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#178 [05:15] <Greymagic27> ??> Im_DeathNex account/trans-id
#179 [05:15] <Absol> Im_DeathNex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#180 [05:16] <Im_DeathNex> ill borrow from a friends i wanna email them but it just keep saying recover password AND I DONT GET THE DAMN EMAILS.
#181 [05:17] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#182 [05:17] <Rachie> sorry timedouted
#183 [05:18] <Greymagic27> Rachie, That's fine, No the program wont give us any personal information
#184 [05:18] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has quit. (Client Quit)
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#186 [05:19] * Rachie [webchat@cpe-124-188-6-219.lfui-cr-001.lon.vic.bigpond.net.au] has joined #minecrafthelp
#187 [05:19] <Rachie> can the launcher stop downloading if I don't have it focused?
#188 [05:19] <Greymagic27> Rachie, I don't think so
#189 [05:20] <Greymagic27> Can you run the HJT program for me?
#190 [05:20] <Rachie> I don't think I need to anymore
#191 [05:20] <Rachie> I went afk and left the launcher open downloading 1.13 and its gotten past the file I needed help downloading
#192 [05:20] <Greymagic27> Something is blocking minecraft from downloading so it would be advisable to run the program
#193 [05:20] <Rachie> no its downloading
#194 [05:21] <Rachie> thats the thing, I'm very confused now
#195 [05:21] <Greymagic27> If you ran the program I could find out what was causing it to stop downloading
#196 [05:21] <Rachie> whatever was causing it to has, has stopped ... :o
#197 [05:22] <Rachie> whatever was making me not download it has stopped and now its downloading ?
#198 [05:22] <Greymagic27> I won't make you run the program if you don't want to
#199 [05:22] <Rachie> no I was gonna run it
#200 [05:23] <Im_DeathNex> idk why i started playing again this comuntiy sucks why do people even hack others accounts
#201 [05:23] <Im_DeathNex> AND I CANT EVEN CHANGE PADSS
#202 [05:23] <Im_DeathNex> pass when i got the meial...
#203 [05:23] <Rachie> but I went to do something and decided to run the launcher and download it once last time with it focused on my screen instead of minimising it and its downloaded
#204 [05:23] <Greymagic27> Im_DeathNex, I know your angry but we cant help with account issues here sadly
#205 [05:23] <Im_DeathNex> ik.....
#206 [05:23] <Greymagic27> Rachie, If it stops again run that program for me
#207 [05:24] <Rachie> okie thank you, I'll come back if I need help
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#216 [06:28] <Dj_M> Hello. Can anyone help me with trouble? When i luanch minecraft it doesnt starts working. Laucher write that companents are baing extracted, then it disappears. Task Manager shows three processes "minecraft launcher (32 bit)"x2 and "Java(TM) Platform SE binary - programme isnt answering".And besids minecraft isnt aswering until you close it. Then a
#217 [06:28] <Dj_M> ppears notification "Game crash.The game crashed due to an unexepted error".
#218 [06:28] <Greymagic27> ??> Dj_M tools/hjt
#219 [06:28] <Absol> Dj_M: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#220 [06:28] <Absol> Dj_M: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#221 [06:29] <Dj_M> Ok.
#222 [06:36] <Dj_M> https://paste.ubuntu.com/p/RHqqbmMHPz/ Do you need this link?
#223 [06:36] <Greymagic27> ??> Dj_M av/adwcleaner
#224 [06:36] <Absol> Dj_M: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#225 [06:36] <Absol> Dj_M: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#226 [06:36] <Greymagic27> ??> Dj_M win/evolve
#227 [06:36] <Absol> Dj_M: The Game Overlay feature of Evolve is not compatible with Minecraft, and will cause the latter to crash.
#228 [06:36] <Absol> Dj_M: To fix this, open the Preferences dialog in Evolve, uncheck the Game Overlay feature in the Features tab. Click Save, and run Minecraft again.
#229 [06:37] <Dj_M> Ok
#230 [07:07] * Djeka_Men [webchat@host-109-174-112-134.bb-nsk.sib.mts.ru] has joined #minecrafthelp
#231 [07:07] <Greymagic27> Djeka_Men, Try to launch your minecraft now
#232 [07:07] <Djeka_Men> Absol! I did it
#233 [07:07] <Djeka_Men> Ok
#234 [07:12] <Djeka_Men> YYYEEEYYY!!!! FINILY!!!! Minecraft launch normaly!
#235 [07:12] <Greymagic27> :D
#236 [07:12] <Djeka_Men> Thank you a lot! Seriosly!!
#237 [07:13] <Greymagic27> Your welcome
#238 [07:14] <Djeka_Men> Do you know how long i tried to fix it?!
#239 [07:18] <Djeka_Men> Really thank you, good luck to you in your work!
#240 [07:18] <Greymagic27> You as well
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#249 [08:44] <RockPanda> https://paste.ubuntu.com/p/MrXZNFYrTZ/plain/ Here is the link to my log file can anyone help me resolve my issue?
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#251 [08:54] <RockPanda> Whenever I try to play minecract and download the update an error pops up and will not allow me to play
#252 [08:59] * Eren [webchat@176.237.20.6] has joined #minecrafthelp
#253 [09:00] <Eren> when I try to play it says; ERROR :(, unable to create temporary directory
#254 [09:02] <Eren> Hello?
#255 [09:07] * Porkyle [~Porkyle@87-93-88-238.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#256 [09:07] * Eren [webchat@176.237.20.6] has quit. (Quit: webchat.esper.net)
#257 [09:09] <RockPanda> It usually takes a while for someone to respond that can help I have a similar issue to yours
#258 [09:10] * Porkyle [~Porkyle@87-93-88-238.bb.dnainternet.fi] has joined #minecrafthelp
#259 [09:12] * Gorad_Pl [webchat@185-124-118-66.proneteus.pl] has joined #minecrafthelp
#260 [09:13] <Gorad_Pl> i've got a 1282 opengl error when I try to screenshot
#261 [09:16] <Gorad_Pl> I've got a problem when I try to take a screenshot i've got a opengl error and when i open screen shot my screen is nothing but black screen please help
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#265 [09:23] <RockPanda> https://paste.ubuntu.com/p/MrXZNFYrTZ/plain/ Can anyone help me?
#266 [09:30] <RockPanda> ?
#267 [09:50] * Kissa [webchat@174-099-099-193.res.spectrum.com] has joined #minecrafthelp
#268 [09:53] <Kissa> Hello. I run Kubuntu 18.04 I have this weird problem where either Minecraft 1.12.2 gives no errors, or says "Skipping Bad Option: key_key". I don't know why it does this. Tell me if you need more information. Thank you.
#269 [09:54] <Greymagic27> ??> RockPanda win/evolve
#270 [09:54] <Absol> RockPanda: The Game Overlay feature of Evolve is not compatible with Minecraft, and will cause the latter to crash.
#271 [09:54] <Absol> RockPanda: To fix this, open the Preferences dialog in Evolve, uncheck the Game Overlay feature in the Features tab. Click Save, and run Minecraft again.
#272 [09:54] <Greymagic27> Remove hamachi as well
#273 [09:55] <RockPanda> I already fixed the game overlay in eveolve is there another one in hamachi?
#274 [09:55] <Kissa> What's Evolve? I am not very good in gaming.. still.
#275 [09:55] <Greymagic27> ??> Kissa irc/multitasking
#276 [09:55] <Absol> Kissa: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#277 [09:55] <Greymagic27> RockPanda, No, its just that hamachi conflicts with your internet
#278 [09:55] <Kissa> Oh that's to someone else. Sorry
#279 [09:56] <Greymagic27> RockPanda, What is the error message it gives you?
#280 [09:56] <Kissa> Not me?
#281 [09:56] <Greymagic27> Kissa, that is fine, Sadly I have can't help you as I know nothing about linux
#282 [09:56] <Kissa> Okay.
#283 [09:56] <RockPanda> but i just got hamachi yesterday and i have been having this download issue since last year?
#284 [09:57] <Greymagic27> RockPanda, What is the message it is giving you?
#285 [09:59] <RockPanda> https://paste.ubuntu.com/p/WT58VW2PzZ/plain/
#286 [09:59] <Greymagic27> ??> RockPanda error/download
#287 [09:59] <Absol> RockPanda: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#288 [09:59] <Greymagic27> Take a look at that
#289 [09:59] * RandomPerson [webchat@mta-65-186-36-223.cinci.rr.com] has joined #minecrafthelp
#290 [10:02] <RandomPerson> Hello, I have an issue connecting to servers. About a week ago, I couldn't connect to servers anymore. It started as in the server listings, saying they won't connect, when they finally do connect I'm unable to join. It's with the message "java.net.SocketException: Network is unreachable" or connecting refused. I have tried restarting the router, c
#291 [10:02] <RandomPerson> learing my DNS cache like someone suggested and re-installing minecraft but to no avail.
#292 [10:05] <RockPanda> I do not think I have any of those any more but I still get the same error would you like me to send another log file?
#293 [10:07] <RockPanda> https://paste.ubuntu.com/p/432zMnSmdD/plain/
#294 [10:08] <Greymagic27> ??> RockPanda av/adwcleaner
#295 [10:08] <Absol> RockPanda: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#296 [10:08] <Absol> RockPanda: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#297 [10:08] <Greymagic27> Run that program for me
#298 [10:11] <Greymagic27> Hold on RockPanda
#299 [10:11] * RandomPerson [webchat@mta-65-186-36-223.cinci.rr.com] has quit. (Quit: webchat.esper.net)
#300 [10:11] <Greymagic27> ??> RockPanda win/reinst/full
#301 [10:11] <Absol> RockPanda: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#302 [10:11] <Absol> RockPanda: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#303 [10:11] <Greymagic27> Do that instead ^
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#309 [10:25] <RockPanda> Wait when I open that file I see assets, libraries,versions, launcher log, and launcher profiles what do i delete?
#310 [10:26] <Greymagic27> Delete everything in .minecraft beside saves
#311 [10:27] <RockPanda> but i dont see anything labeled saves?
#312 [10:28] <Greymagic27> Delete everything in .minecraft
#313 [10:28] <Greymagic27> Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
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#321 [11:03] <RandomPerson> I have an issue where I cannot connect to servers. It won't connect in the server listings and when it finally does it says "Network in unreachable" or "connection refused". I have tried restarting the router, re-installing minecraft twice, flushing my DNS cache as suggested, and cleared my pc of any malware. I'm stuck on where to go, everything wa
#322 [11:03] <RandomPerson> s running fine until a week ago where it suddenly started to do this.
#323 [11:04] * shane5 [webchat@95-44-202-77-dynamic.agg1.whi.bdt-fng.eircom.net] has joined #minecrafthelp
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#325 [11:24] * birb [webchat@host31-54-148-242.range31-54.btcentralplus.com] has joined #minecrafthelp
#326 [11:27] <birb> Okay, my game is having an issue where the time of day switches between two different cycles, one being the game i have loaded's normal time, another being a completely different time. Both run through the day as normal but they flash between one another. This means if one is day and the other is night, the sky flashes between day an night pretty f
#327 [11:27] <birb> requently. How do I fix this??
#328 [11:31] <birb> I have an issue, are you able to help please?
#329 [11:32] <RandomPerson> I've been here for a while, I think we are going to be here for a while time longer
#330 [11:32] <birb> Darn
#331 [11:33] <RandomPerson> Yep. :/
#332 [11:33] <birb> Whats wrong with your game?
#333 [11:34] <RandomPerson> I can't connect to minecraft servers:/
#334 [11:35] <birb> Aww man, thats annoying
#335 [11:35] <RandomPerson> Super annoying.
#336 [11:36] * pickle [webchat@207.144.124.30] has joined #minecrafthelp
#337 [11:36] <pickle> hello I have an issue
#338 [11:36] <Greymagic27> pickle, What is it
#339 [11:36] <Greymagic27> birb, RandomPerson I sadly don't know how to fix your issue so I won't be able to help you :(
#340 [11:36] <birb> double darn
#341 [11:36] <RandomPerson> It's alright :/
#342 [11:37] <birb> I just wanted to make farms :')
#343 [11:37] <pickle> whenever i play on 1.13 (or 1.13.1) it launches okay, but when i hit esc or open my inevtory my game freezes for about 3 minutes
#344 [11:37] <pickle> and it is only those versions
#345 [11:37] <Greymagic27> Are you running mods?
#346 [11:38] <pickle> no
#347 [11:39] <Greymagic27> DAmn it
#348 [11:39] <Greymagic27> I have to go
#349 [11:39] <pickle> oomph
#350 [11:39] <pickle> bye
#351 [11:39] <birb> f
#352 [11:40] <pickle> can anyone help w/ my issue
#353 [11:41] <birb> What are you running Minecraft on?
#354 [11:41] <pickle> what do you mean? like what computer?
#355 [11:42] <birb> Yeah,
#356 [11:42] <pickle> uh i have windows 7 on a hp computer
#357 [11:43] * birb [webchat@host31-54-148-242.range31-54.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#358 [11:43] <pickle> oof
#359 [11:44] * RandomPerson [webchat@mta-65-186-36-223.cinci.rr.com] has quit. (Quit: webchat.esper.net)
#360 [11:59] * taimo1122 [webchat@mobile-access-bcee5e-96.dhcp.inet.fi] has joined #minecrafthelp
#361 [12:01] <taimo1122> I made an old minecraft account a few years back but haven't used it in a long time. Now my old email address has been removed by yahoo, so I can't log into my account or migrate it to a mojang account.
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#369 [12:24] <RockPanda> I have reinstalled the game but it is still not working
#370 [12:27] <RockPanda> I am still receiving the same error
#371 [12:33] * taimo1122 [webchat@mobile-access-bcee5e-96.dhcp.inet.fi] has joined #minecrafthelp
#372 [12:33] <taimo1122> I made an old minecraft account a few years back but haven't used it in a long time. Now my old email address has been removed by yahoo, so I can't log into my account or migrate it to a mojang account.
#373 [12:50] * RockPanda [webchat@45.56.150.106] has quit. (Quit: webchat.esper.net)
#374 [12:58] * JackTheGame [webchat@151.75.36.185] has joined #minecrafthelp
#375 [13:01] <JackTheGame> Hello everyone, I can no loonger access in my minecraft account, I bought minecraft in December 2016, I say this because I have not yet understood the difference between "mojang account" and "minecraft account", I don't remember the email access, what can I do?
#376 [13:02] <mattym> ??> JackTheGame account/forgot-email
#377 [13:02] <Absol> JackTheGame: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#378 [13:04] <JackTheGame> I already tried, but nothing, I also tried with all the passwords
#379 [13:04] <mattym> JackTheGame, None of the emails you tried got a password reset sent to them?
#380 [13:06] <JackTheGame> yes..
#381 [13:07] <mattym> JackTheGame, Did you check any spam or junk folders
#382 [13:07] <JackTheGame> yes
#383 [13:08] <JackTheGame> nothing
#384 [13:10] <mattym> ??> JackTheGame account/send-email
#385 [13:10] <Absol> JackTheGame: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [13:10] <Absol> JackTheGame: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#387 [13:10] <JackTheGame> ok thanks
#388 [13:13] * coco [webchat@c-68-60-19-88.hsd1.tn.comcast.net] has joined #minecrafthelp
#389 [13:14] <coco> how do u fix your skins!!!
#390 [13:23] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#392 [13:24] <RockPanda> I still get the error when i try to download minecraft
#393 [13:24] <CubeTheThird> RockPanda, what error?
#394 [13:26] <RockPanda> Unable to create directory. whirlpool_ambient5.ogg
#395 [13:27] <taimo1122> Can someone please help me, I made an old minecraft account a few years back but haven't used it in a long time. Now my old email address has been removed by yahoo because it was inactive for too long, so I can't log into my account or migrate it to a mojang account.
#396 [13:27] <CubeTheThird> taimo1122, you will have to contact Mojang for assistance with that problem
#397 [13:27] <CubeTheThird> ??> taimo1122 mojang/email
#398 [13:27] <Absol> taimo1122: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#399 [13:27] <Absol> taimo1122: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#400 [13:27] <CubeTheThird> RockPanda, can you open the .minecraft folder?
#401 [13:28] * Conner [webchat@mta-98-4-134-36.buffalo.rr.com] has joined #minecrafthelp
#402 [13:29] <RockPanda> done
#403 [13:30] <CubeTheThird> RockPanda, ok. Can you rename the whole folder to something like .minecraft_backup? (make sure the launcher is closed when you do this)
#404 [13:33] <Conner> I try to log on my server but it won't let me.It says "Failed to log in,Invalid Session and in log it says:[13:36:32] [Server thread/INFO] [net.minecraft.server.network.NetHandlerLoginServer]: com.mojang.authlib.GameProfile@4d0675ce[id=<null>,name=Catakang,properties={},legacy=false] (/192.168.1.232:52638) lost connection: Disconnected
#405 [13:33] <Conner> I don't know what to do.Can you help me?
#406 [13:34] <CubeTheThird> ??> Conner launcher/relog
#407 [13:34] <Absol> Conner: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#408 [13:34] <Conner> I will try it.Note:This is a modded 1.7.10 server.
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#411 [13:41] <Conner> It worked!Thank you!I dare you to try to support more than the newest-unmodded server.I send will send cookies to CubeTheThird!
#412 [13:41] <Conner> It worked!Thank you!I dare you to try to support more than the newest-unmodded server.I send will send cookies to CubeTheThird!
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#414 [13:42] <ShiriCz> Hi, I forgot my password and restart password function doesn't work for me, can you help me with that?
#415 [13:43] <CubeTheThird> ShiriCz, do you mean you aren't receiving the reset email?
#416 [13:44] <ShiriCz> CubeTheThird yes, I looked into spam/newsletter folder too, but it's not there
#417 [13:44] <CubeTheThird> ShiriCz, how long have you been waiting?
#418 [13:44] <ShiriCz> CubeTheThird like 15 min
#419 [13:45] <CubeTheThird> ShiriCz, ok. we've sometimes seen it take up to about an hour to receive those messages. If after an hour you still have not received it, you will need to contact Mojang for further assistance
#420 [13:45] <CubeTheThird> ??> ShiriCz mojang/email
#421 [13:45] <Absol> ShiriCz: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#422 [13:45] <Absol> ShiriCz: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#423 [13:47] <ShiriCz> CubeTheThird siricz@seznam.cz
#424 [13:47] <CubeTheThird> ShiriCz, please follow the instructions Absol gave you
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#426 [13:50] <RockPanda> ok done
#427 [13:51] <CubeTheThird> RockPanda, alright. Re-open the launcher and try playing again. This will determine if it was the folder, or something blocking it as the problem
#428 [13:55] <RockPanda> still doesn't work
#429 [14:03] <CubeTheThird> RockPanda, same error message?
#430 [14:04] <RockPanda> yes
#431 [14:08] <CubeTheThird> ??> RockPanda tools/hjt
#432 [14:08] <Absol> RockPanda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#433 [14:08] <Absol> RockPanda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#434 [14:11] <RockPanda> https://paste.ubuntu.com/p/6ZTtsQ5Tyc/plain/
#435 [14:11] * Gustavo [webchat@187-57-175-54.dsl.telesp.net.br] has joined #minecrafthelp
#436 [14:13] <CubeTheThird> RockPanda, ok let's start with a malware scan
#437 [14:13] <CubeTheThird> ??> RockPanda av/adwcleaner
#438 [14:13] <Absol> RockPanda: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#439 [14:13] <Absol> RockPanda: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#440 [14:14] <Gustavo> my java is in non-accelerated pixel format
#441 [14:14] <CubeTheThird> Gustavo, do you have a dxdiag report?
#442 [14:15] <Gustavo> yes
#443 [14:15] <CubeTheThird> Gustavo, give the link to it here
#444 [14:21] <Gustavo> gave a text
#445 [14:23] <CubeTheThird> Gustavo, paste the report onto http://paste.ubuntu.com and give the URL here.
#446 [14:24] * ShiriCz [webchat@46.252.230.1] has quit. (Quit: webchat.esper.net)
#447 [14:25] <Gustavo> https://paste.ubuntu.com/p/nrZq4r5GQt/
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#449 [14:26] <CubeTheThird> Gustavo, sorry, but unfortunately your system does not meet the minimum requirements for the game
#450 [14:26] <Gustavo> ok :(
#451 [14:27] <Gustavo> thanks for helping
#452 [14:27] <CubeTheThird> no problem
#453 [14:27] <CubeTheThird> no problem
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#455 [14:37] * Anton [webchat@92-108-183-16.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#456 [14:38] <Anton> I want to transfer my old minecraft premium account, but i forgot my username. Where can I find this Information (Username)?
#457 [14:43] <CubeTheThird> Anton, do you know roughly when you bought the account?
#458 [14:44] <Anton> It has been more than 4 years
#459 [14:45] <CubeTheThird> Anton, so like 2013?
#460 [14:46] <Anton> 2012-13
#461 [14:46] * TophRox [webchat@ip68-229-64-122.ri.ri.cox.net] has joined #minecrafthelp
#462 [14:46] <CubeTheThird> Anton, ok. Do you have any confirmation emails for the account purchase?
#463 [14:47] <TophRox> Hello, my son is playing Minecraft 1.13 and after a few minutes it crashes and spits out a crash report. I couldn't find any forums that had a fix that would work
#464 [14:47] <CubeTheThird> TophRox, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#465 [14:44] <TophRox> https://paste.ubuntu.com/p/Pn2PB75CN8/
#466 [14:45] <CubeTheThird> TophRox, ok one moment
#467 [14:45] <TophRox> tyvm
#468 [14:46] * RockPanda [webchat@45.56.150.192] has joined #minecrafthelp
#469 [14:46] <RockPanda> Ok I ran the malware thing and restarted
#470 [14:47] <CubeTheThird> RockPanda, alright. Any luck?
#471 [14:48] <CubeTheThird> TophRox, hmm you're right in that this is an uncommon one. Might take me a few minutes to dig up info
#472 [14:48] <TophRox> Cool, not just me
#473 [14:53] <CubeTheThird> TophRox, hmm I'm seeing this report having been submitted by several users, but no explicit bug report linked. I'm gonna have you try some standard things things that can help fix these types of issues and hope something sticks
#474 [14:53] <CubeTheThird> TophRox, firstly, let's try doing a clean install of the game
#475 [14:53] <CubeTheThird> ??> TophRox win/reinst
#476 [14:53] <Absol> TophRox: You may need to reinstall the locally installed files that Minecraft puts into place.
#477 [14:53] <Absol> TophRox: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#478 [14:53] <TophRox> OK, will do
#479 [14:55] <CubeTheThird> TophRox, also, while we're at it, was the game launcher downloaded from the official page at https://minecraft.net/download ?
#480 [14:55] <TophRox> yup, redownloaded it today to see if there was an issue that might have been patched
#481 [14:56] <RockPanda> YES!!! thank you so much!!! Have a good day!!!
#482 [14:56] <CubeTheThird> RockPanda, awesome!!
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#484 [14:56] <CubeTheThird> TophRox, ok good
#485 [14:57] <TophRox> Will my son be OK if I delete the folders titled "Skins" "Mods" or "ResourcePacks"?
#486 [14:58] <CubeTheThird> TophRox, hmm you may want to copy those to another folder to be sure. Skins you can get rid of though
#487 [14:58] <TophRox> OK
#488 [14:59] <TophRox> OK, to delete "forge" files?
#489 [15:00] <CubeTheThird> TophRox, ya. Those files are related to modded versions of the game, which we can't support nor guarantee they function correctly
#490 [15:01] <TophRox> Gotcha, OK. We know where to find them if we need them.
#491 [15:01] <TophRox> Do I need a restart before I try again? Or just Launch again?
#492 [15:02] <CubeTheThird> TophRox, launch again
#493 [15:02] <CubeTheThird> brb
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#495 [15:14] * Grunter [webchat@h163.53.172.72.dynamic.ip.windstream.net] has joined #minecrafthelp
#496 [15:15] <Grunter> We just downloaded minecraft on our MAC and it won't launch.
#497 [15:18] * LinusHermansson [webchat@85.229.177.63] has joined #minecrafthelp
#498 [15:18] <LinusHermansson> Hi
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#500 [15:26] <CubeTheThird> Grunter, what happens when you try launching it?
#501 [15:27] <Grunter> The launcher quits unexpectantly
#502 [15:27] <CubeTheThird> Grunter, what version of OSX/MacOS are you using?
#503 [15:29] <Grunter> It's my wife's mac and I'm not sure how to confirm.
#504 [15:30] <CubeTheThird> Grunter, if you go to the Apple logo in the top-left corder of the screen, and choose About This Mac, it will tell you
#505 [15:30] <Grunter> 10.8.5
#506 [15:31] * TophRox [webchat@ip68-229-64-122.ri.ri.cox.net] has joined #minecrafthelp
#507 [15:31] <CubeTheThird> Grunter, ah I see. The game as it stands requires OSX 10.9 or newer. If available you'd need to do a system upgrade
#508 [15:32] <TophRox> I deleted files, relaunched and my son was able to play a lot longer, but it crashed again
#509 [15:32] <CubeTheThird> TophRox, same crash report I assume?
#510 [15:32] <TophRox> Not sure, I'll paste. It just happened, so I haven't looked at the report in detail
#511 [15:32] <TophRox> I'll paste
#512 [15:32] <CubeTheThird> TophRox, sure thing
#513 [15:33] <TophRox> https://paste.ubuntu.com/p/452yWspTP7/
#514 [15:34] <CubeTheThird> TophRox, ok, so that most likely rules out issues with the game's install. Let's run a scan to see if there are other programs running conflicting with the game
#515 [15:35] <CubeTheThird> ??> TophRox tools/hjt
#516 [15:35] <Absol> TophRox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#517 [15:35] <Absol> TophRox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#518 [15:35] <TophRox> Sorry, where do I get HiJackThis?
#519 [15:35] <TophRox> nvm
#520 [15:40] <TophRox> https://paste.ubuntu.com/p/sTSk7MJXgc/
#521 [15:41] <CubeTheThird> TophRox, ok one moment
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#524 [15:42] <CubeTheThird> TophRox, hmm well the only thing I see installed that may be causing issues is McAfee anti-virus
#525 [15:43] <TophRox> LOL
#526 [15:44] <CubeTheThird> TophRox, usually that causes issues getting into the game at all (crashes immediately), so I can't say for certain it's the root cause of this specific problem. That being said McAfee is a piece of garbage that I don't ever recommend....
#527 [15:44] <TophRox> Gotcha
#528 [15:44] <CubeTheThird> TophRox, I can however have you run a quick malware scan to be sure
#529 [15:45] <CubeTheThird> ??> TophRox tools/hjt
#530 [15:45] <Absol> TophRox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [15:45] <Absol> TophRox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [15:45] <CubeTheThird> oops wrong link
#533 [15:45] <CubeTheThird> ??> TophRox av/adwcleaner
#534 [15:45] <Absol> TophRox: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#535 [15:45] <Absol> TophRox: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#536 [15:45] <CubeTheThird> :p
#537 [15:47] <TophRox> Cool
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#539 [15:48] * ajgames [webchat@cpe-174-100-22-253.neo.res.rr.com] has joined #minecrafthelp
#540 [15:50] <ajgames> Hello I need help running minecraft on my computer I have windows 10 and recently downloaded minecraft for the 1.13 edition and it keeps crashing saying java(TM) Platform binary not responding. I have updated my java and still nothing I also tried the alternate download of minecraft and nothing. Can someone help?
#541 [15:51] <CubeTheThird> ajgames, first let's check your video drivers
#542 [15:51] <CubeTheThird> ??> ajgames win/dxdiag
#543 [15:51] <Absol> ajgames: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#544 [15:51] <ajgames> Ok I'll try
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#548 [15:56] <TophRox> Downloaded ADWcleaner, deleted a few adware things that snuck on to our machine, restarted
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#550 [15:57] <CubeTheThird> TophRox, ok good stuff. I know it may take some time but let's test see if the issue persists
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#552 [15:57] <Espin> Hi
#553 [15:58] <Espin> I have an error when downloading the game on my laptop, it has worked on all other devices
#554 [15:58] <CubeTheThird> hello Espin
#555 [15:58] <CubeTheThird> Espin, what's the error?
#556 [15:58] <TophRox> Thanks!
#557 [15:58] <Espin> "Failed to download file. creative2.ogg"
#558 [15:58] * ajgames [webchat@cpe-174-100-22-253.neo.res.rr.com] has joined #minecrafthelp
#559 [15:58] <Espin> The only thing that would be modded is "Forge" just forge, no other mods related to forge
#560 [15:58] <ajgames> Okay so I got the url what do I do now?
#561 [15:58] <CubeTheThird> ??> Espin av/bytefence
#562 [15:58] <Absol> Espin: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#563 [15:59] <CubeTheThird> ajgames, give the URL here
#564 [15:59] <ajgames> https://paste.ubuntu.com/p/MCpnBdWN76/
#565 [15:59] <Espin> I do not have ByteFence
#566 [15:59] <CubeTheThird> ??> Espin tools/hjt
#567 [15:59] <Absol> Espin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#568 [15:59] <Absol> Espin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#569 [15:59] <CubeTheThird> ajgames, ok one moment
#570 [15:59] <ajgames> ok
#571 [16:00] * Espin [webchat@mta-98-29-13-35.neo.rr.com] has quit. (Client Quit)
#572 [16:03] <TophRox> Another crash
#573 [16:04] <CubeTheThird> TophRox, something that came up as I'm looking into this. Does the issue occur in a new singleplayer world, or one converted from an older version of the game?
#574 [16:04] <TophRox> My son says that he created it in 1.12
#575 [16:05] <CubeTheThird> TophRox, ahhhh... interesting
#576 [16:05] <CubeTheThird> TophRox, one sec
#577 [16:05] <CubeTheThird> TophRox, seems there is an open ticket for this particular circumstance: https://bugs.mojang.com/browse/MC-134762
#578 [16:06] <TophRox> should I just have him create a new 1.13 world?
#579 [16:06] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#580 [16:07] <CubeTheThird> TophRox, perhaps. Something I can ask of you though: if possible might you be able to upload a zip file of that world to the bug report? it could help the developers fix this issue in the future
#581 [16:07] <TophRox> ok, will do
#582 [16:08] <CubeTheThird> ajgames, hmm seems Intel stopped supporting your graphics chip at windows 8, so there aren't any drivers I can send you to update
#583 [16:08] <ajgames> So is there anything I can do to make minecraft work?
#584 [16:09] <CubeTheThird> ajgames, is your computer a laptop?
#585 [16:09] <ajgames> Ye
#586 [16:09] <CubeTheThird> ajgames, hmm so you can't install a new graphics card in that case. You'd either have to downgrade windows, use Linux (doubt you'll do that), or try using a different PC instead
#587 [16:10] <ajgames> Ok thank you for your time.
#588 [16:10] <CubeTheThird> no problem
#589 [16:10] * ajgames [webchat@cpe-174-100-22-253.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#590 [16:13] <CubeTheThird> I g2g
#591 [16:15] <TophRox> Done, I'll have my son create a new world in 1.13
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#593 [16:29] * Espercorn kicked Webchat_46798 from #minecrafthelp (Reason: ebchat_46798 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#594 [16:33] * Shmall [webchat@host86-139-181-14.range86-139.btcentralplus.com] has joined #minecrafthelp
#595 [16:33] <Shmall> Hello?
#596 [16:33] <Shmall> I can has help?
#597 [16:33] <Shmall> Pls?
#598 [16:35] <Shmall> Absol
#599 [16:35] <Shmall> ?
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#601 [16:46] * needle [webchat@mta-174-110-64-157.nc.rr.com] has joined #minecrafthelp
#602 [16:47] <needle> bought a minecraft card from walmart and it wont work
#603 [16:52] * needle [webchat@mta-174-110-64-157.nc.rr.com] has quit. (Quit: webchat.esper.net)
#604 [16:58] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#605 [16:58] * dill [webchat@c-76-16-221-95.hsd1.il.comcast.net] has joined #minecrafthelp
#606 [16:59] <dill> i need my account email changed but don't have the old email
#607 [17:05] * POPO [webchat@mta-174-110-64-157.nc.rr.com] has joined #minecrafthelp
#608 [17:07] <POPO> unable to get minecraft prepaid card to go thurough
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#611 [17:24] * capply [webchat@cm-84.215.198.84.getinternet.no] has joined #minecrafthelp
#612 [17:24] <capply> hello
#613 [17:24] <capply> i have a problem with my account
#614 [17:25] <capply> i bought minecraft in 2011, and tried to download it now but it says i have to buy minecraft to download it.
#615 [17:27] * Echo_Score [webchat@cpe-76-90-187-38.socal.res.rr.com] has joined #minecrafthelp
#616 [17:27] <Echo_Score> I need help downloading
#617 [17:27] <Echo_Score> *my game wont start
#618 [17:28] <Echo_Score> https://pastebin.com/75mL2vnz
#619 [17:28] <Echo_Score> yo
#620 [17:28] <Echo_Score> someone help me please
#621 [17:31] <capply> hello?????'
#622 [17:32] <Echo_Score> hi
#623 [17:32] <tyteen4a03> ??> Echo_Score win/dxdiag
#624 [17:32] <Absol> Echo_Score: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#625 [17:32] <tyteen4a03> ??> capply account/migrate
#626 [17:32] <Absol> capply: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#627 [17:32] <Echo_Score> ill try
#628 [17:33] <capply> it says i already have migrated
#629 [17:34] <capply> but when i reset the password and logged in it says i have to buy minecraft again?
#630 [17:34] * Echo_Score [webchat@cpe-76-90-187-38.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#631 [17:34] <capply> i have the email from 2011 with transaction ID etc. so i have proof that i bought it
#632 [17:34] * Echo_Score [webchat@cpe-76-90-187-38.socal.res.rr.com] has joined #minecrafthelp
#633 [17:35] <Echo_Score> hulo?
#634 [17:35] * Echo_Score [webchat@cpe-76-90-187-38.socal.res.rr.com] has quit. (Client Quit)
#635 [17:37] <tyteen4a03> ??> capply account/send-email
#636 [17:37] <Absol> capply: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#637 [17:37] <Absol> capply: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#638 [17:40] <capply> what shall i look into there? nothing match with what im asking
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#640 [17:42] * alec [webchat@99-5-240-78.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#641 [17:43] <alec> So when i start minecraft it freezes and stays on the "mojang" loading screen
#642 [17:48] <alec> bump
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#649 [18:02] <STAR> hello, I bought a minecraft redeemable card and it didn't proccess
#650 [18:04] <STAR> helloooo?
#651 [18:04] <STAR> Hewwo anywoon der?
#652 [18:16] <webrosc> STAR, you will have to speak to Mojang about that
#653 [18:16] <webrosc> and just checking, where did you buy the card from?
#654 [18:16] <STAR> target
#655 [18:18] <webrosc> what error does it give when you tried to apply the code?
#656 [18:18] <webrosc> don't post full error if it shows the code in the error
#657 [18:18] <webrosc> keep the code private and to yourself
#658 [18:19] <STAR> yeah it shows this "We are unable to identify the product associated with your code. Please contact Mojang customer support in order to get further assistance."
#659 [18:20] <webrosc> it was definatly the correct version for what you wanted?
#660 [18:20] <STAR> yeah it says pc & mac at the top
#661 [18:20] <webrosc> and your on minecraft.net to apply it?
#662 [18:20] <STAR> yeah
#663 [18:21] <webrosc> then should work, not sure if the stores have to activate cards or not first, you could call the store and ask incase they forgot, otherwise, Mojangs your next stop
#664 [18:21] <webrosc> ??> STAR mojang/email
#665 [18:21] <Absol> STAR: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#666 [18:21] <Absol> STAR: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#667 [18:22] <STAR> thanks
#668 [18:31] * ELJosue13 [webchat@145.202.46.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#669 [18:32] <ELJosue13> no me pudo entrar a minecreft por un amigo que se llama hemilio
#670 [18:33] <ELJosue13> y por eso no pudo
#671 [18:33] <webrosc> ??> ELJosue13 lang/es
#672 [18:33] <Absol> ELJosue13: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#673 [18:36] <ELJosue13> do not me may l get in to minecraft
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#681 [18:58] * Pericles8th [webchat@47-219-117-24.tyrccmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#682 [18:58] <Pericles8th> Minecraft 1.13.1 won't load past the mojang logo and says minecraft (not responding)
#683 [18:59] <Pericles8th> I've tried everything the forum page said to try
#684 [18:59] <Pericles8th> uninstall and reinstall
#685 [18:59] <Pericles8th> disable discord
#686 [19:01] * supersonic [webchat@75-38-17-92.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#687 [19:01] <webrosc> ??> Pericles8th tools/hjt
#688 [19:01] <Absol> Pericles8th: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#689 [19:01] <Absol> Pericles8th: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#690 [19:02] <supersonic> help when i load game it will not let me in. it says that there is a crash
#691 [19:02] <webrosc> Pericles8th, did you also read the reddit page i gave you on the forum?
#692 [19:02] <supersonic> me?
#693 [19:02] <Pericles8th> I ran hijack this
#694 [19:02] <Pericles8th> ok
#695 [19:03] <webrosc> Pericles8th, the post the log like absol said
#696 [19:03] <supersonic> also how to chat in game?
#697 [19:03] <webrosc> supersonic, only messages starting with your name are directed to you
#698 [19:03] <supersonic> oh
#699 [19:03] <webrosc> supersonic, post the crash report to paste.ubuntu.com then link that here
#700 [19:04] <supersonic> what about getting into the game without it crashing?
#701 [19:04] <webrosc> well need to see the crash log, to see why its crashing in order to fix it
#702 [19:04] <supersonic> ok
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#704 [19:05] <supersonic> what do i say on Ubunto paste bin?
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#707 [19:05] <supersonic> like on poster
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#710 [19:05] <webrosc> your name, or anything, doesn't matter
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#712 [19:06] <webrosc> ??> supersonic scold/pm
#713 [19:06] <Absol> supersonic: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
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#716 [19:06] <supersonic> ok sry
#717 [19:07] <supersonic> what do i write on the content section
#718 [19:07] <webrosc> ??> supersonic launcher/crash-log
#719 [19:07] <Absol> supersonic: We need to see your crash log, which is created after a crash.
#720 [19:07] <Absol> supersonic: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#721 [19:07] <webrosc> follow that
#722 [19:07] <supersonic> i will try
#723 [19:07] <sofia> hi im kinda new to mods and shit and ive been trying to download shaders. i have optifine for 1.13.1 and every time i try to put a shader on minecraft i can only see my world through a small box that covers about 1/4 of the screen
#724 [19:07] <Absol> sofia: Please keep it civil
#725 [19:08] <webrosc> sofia, this channel is for non modded minecraft
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#727 [19:08] <supersonic> what arrow?
#728 [19:09] <webrosc> the small green one
#729 [19:10] <webrosc> on the right of game directory
#730 [19:10] <supersonic> next to the launch button?
#731 [19:10] <webrosc> read what absol said
#732 [19:10] <webrosc> supersonic: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line.
#733 [19:10] <supersonic> what is an instance?
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#736 [19:11] <webrosc> did you click launch options?
#737 [19:11] <supersonic> yes
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#740 [19:11] <webrosc> now you see a list of versions under the Add new button?
#741 [19:11] <webrosc> maybe one, or maybe a few
#742 [19:11] <supersonic> yea
#743 [19:12] <webrosc> those are your instances, click the one you are trying to play
#744 [19:12] <supersonic> done
#745 [19:12] <webrosc> now click the little green arrow to the right of game directory
#746 [19:12] <webrosc> and carry on following the instructions absol gave
#747 [19:12] <supersonic> the folder?
#748 [19:13] <webrosc> no, the GREEN ARROW
#749 [19:13] <supersonic> o
#750 [19:13] <supersonic> what file ?
#751 [19:14] <webrosc> In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#756 [19:16] <pericles8th> My minecraft won't get past the mojang logo (not responding) I've done everything I can in the forums and used the hijack this
#757 [19:16] <pericles8th> what else can I do?
#758 [19:16] <supersonic> how do i share the link?
#759 [19:17] <webrosc> you could post the hjt log like you were asked to
#760 [19:17] <webrosc> pericles8th, ^^
#761 [19:17] <supersonic> how to share link
#762 [19:17] <webrosc> supersonic, again, read what absol said
#763 [19:17] <pericles8th> how do I do that? I had to restart my pc
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#765 [19:17] <webrosc> ??> pericles8th tools/hjt
#766 [19:17] <Absol> pericles8th: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#767 [19:17] <Absol> pericles8th: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#768 [19:18] <webrosc> supersonic, to share is to give, so give us the link
#769 [19:18] <supersonic> how do i give a link?
#770 [19:18] <supersonic> i dont know how
#771 [19:18] <pericles8th> done
#772 [19:19] <webrosc> you get the link from your browser bar, then put it here
#773 [19:19] <webrosc> pericles8th, so? link?
#774 [19:19] <pericles8th> https://paste.ubuntu.com/p/6tHRJRx723/
#775 [19:19] <pericles8th> my apologies
#776 [19:20] <webrosc> pericles8th, you have some malware
#777 [19:20] <webrosc> ??> pericles8th av/adwcleaner
#778 [19:20] <Absol> pericles8th: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#779 [19:20] <Absol> pericles8th: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#780 [19:20] <pericles8th> ok
#781 [19:20] <supersonic> i still cant share
#782 [19:21] <webrosc> supersonic, after you clicked paste, it took you to a new webpage yes?
#783 [19:21] <supersonic> yes
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#785 [19:21] <webrosc> take the adress of that webpage, and put it here, like paste.ubuntu.com/p/f7y4bg5g
#786 [19:22] <webrosc> simple as that
#787 [19:22] <supersonic> Ubuto Pastebin
#788 [19:22] <webrosc> i give up
#789 [19:22] <supersonic> sry
#790 [19:23] <supersonic> it does not say. all it says is ubunto pastebin
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#793 [19:31] <pericles8th> ran the malware, still not working
#794 [19:32] <pericles8th> still seeing minecraft (not responding) at the mojang logo
#795 [19:35] <pericles8th> hello?
#796 [19:35] <pericles8th> I ran hijack logs
#797 [19:35] <pericles8th> uninstalled minecraft and reinstalled it
#798 [19:46] <pericles8th> It is working, thank you very much
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#807 [21:14] <Basil> hello
#808 [21:15] <Basil> can you help me
#809 [21:15] <Basil> im unable to log into my account because i no longer have access to my e-mail
#810 [21:15] <webrosc> contact the email provider to gain access back
#811 [21:15] <Basil> how do you do that
#812 [21:16] <webrosc> well why can't you access the email?
#813 [21:16] <Basil> yes but it says the account is taken so i thing it must've been taken away
#814 [21:16] <Basil> hacked
#815 [21:16] <webrosc> so your email got hacked, and you didn't think of telling the email company?
#816 [21:17] <webrosc> so you can get your email back
#817 [21:17] <webrosc> who is the email with?
#818 [21:17] <Basil> idk
#819 [21:17] <Basil> its a hotmail account
#820 [21:17] <webrosc> then its with hotmail
#821 [21:18] <Basil> im trying to type the password in but i forgot it
#822 [21:18] <webrosc> so its not hacked, you forgot the password?
#823 [21:18] <Basil> i try sending a request for reset but i cant access the email
#824 [21:19] <Basil> no the email is hacked
#825 [21:19] <webrosc> either contact hotmail/microsoft and gain access to your email again via them, or if they can't help, contact Mojang with your transaction ID to proove the minecraft account is yours and they can work with you to change the email on your account to a new one
#826 [21:20] <webrosc> ??> Basil mojang/email
#827 [21:20] <Absol> Basil: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#828 [21:20] <Absol> Basil: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#829 [21:20] <Basil> ok i will try thank you!
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#831 [22:30] <digkingvg> I keep getting this error "An error prevented your request from being processed"
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