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#5 [00:20] <benji> I wanted to have mods in Minecraft one day. so I download forge for my version which was 1.12.1 it wouldn't load so I got rid of forge it still wouldn't load so I downloaded 1.13.1 it still wouldn't load plz help
#6 [00:21] <webrosc> ??> benji win/reinst
#7 [00:21] <Absol> benji: You may need to reinstall the locally installed files that Minecraft puts into place.
#8 [00:21] <Absol> benji: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#11 [00:40] <benji> it didn't work
#12 [00:42] <benji> also windows 10 edition works fine
#13 [00:42] <webrosc> windows 10 edition is a different game so won't be effected
#14 [00:43] <webrosc> so when you say minecraft doesn't load, what exactly do you mean?
#15 [00:44] <benji> it gets to a white screen and says not responding
#16 [00:45] <webrosc> ??> benji tools/hjt
#17 [00:45] <Absol> benji: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#18 [00:45] <Absol> benji: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#19 [00:55] <benji> is the send button paste ?
#20 [00:56] <webrosc> no the paste button makes the paste, then you give us the link to the new webpage
#21 [00:57] <benji> oh
#22 [00:58] <benji> https://paste.ubuntu.com/
#23 [00:58] <webrosc> thats a link to the main site, not your paste
#24 [00:58] <webrosc> should be a link like paste.ubuntu.com/p/h55gt43
#25 [00:59] <benji> the only button is paste
#26 [00:59] <webrosc> yes, you paste your log to the big box, then click paste
#27 [01:00] <webrosc> that opens a new webpage
#28 [01:00] <webrosc> give us the address to that pagge
#29 [01:01] <benji> https://paste.ubuntu.com/p/z56rzTT3fk/
#30 [01:02] <webrosc> a couple issues
#31 [01:02] <benji> what
#32 [01:02] <benji> ?
#33 [01:02] <webrosc> ??> benji av/avg
#34 [01:02] <Absol> benji: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#35 [01:02] <Absol> benji: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#36 [01:03] <webrosc> ??> benji av/bytefence
#37 [01:03] <Absol> benji: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#38 [01:03] <webrosc> and you have malware
#39 [01:03] <webrosc> ??> benji av/adwcleaner
#40 [01:03] <Absol> benji: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#41 [01:03] <Absol> benji: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#42 [01:08] <benji> it wont let me get to the website to help me with disabling avg
#43 [01:11] <benji> it works now thanks alot
#44 [01:11] <benji> :)
#45 [01:21] * Repulsa [webchat@173-25-146-107.client.mchsi.com] has joined #minecrafthelp
#46 [01:22] <Repulsa> Ive decided to redeem my code for Minecraft Win10 and I can't seem to get it to work. It says it's been redeemed, but i've never used the code.
#47 [01:23] <Repulsa> I don't want to spend more money than I receive, but I don't know what to do in this case. I don't think I've been hacked, but that's the last option I'll go to just in case.
#48 [01:25] <Repulsa> wait
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#53 [02:22] <bewarm> hello
#54 [02:23] <Greymagic27> Hi
#55 [02:23] <bewarm> can someone tell me what is wrong with my mc?
#56 [02:23] <Greymagic27> What is the problem?
#57 [02:23] <bewarm> i cant find the java i originally used in my mc
#58 [02:23] <bewarm> when i lauch it says 'unable to find java'
#59 [02:24] <Greymagic27> Take a look at: https://bugs.mojang.com/browse/MCL-5638
#60 [02:24] <bewarm> ty
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#62 [03:05] * Ollie27 [webchat@cpe-124-177-248-39.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#63 [03:05] <Ollie27> hello
#64 [03:05] <Greymagic27> Howdy
#65 [03:06] <Ollie27> Trying to download minecraft and getting error
#66 [03:06] <Greymagic27> What is the error?
#67 [03:06] <Ollie27> Unable to download
#68 [03:06] <Greymagic27> ??> Ollie27 tools/hjt
#69 [03:06] <Absol> Ollie27: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#70 [03:06] <Absol> Ollie27: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#71 [03:07] <Ollie27> Whats Tools/hjt
#72 [03:07] <Greymagic27> Follow the instructions absol sent
#73 [03:08] <Ollie27> I dunno man this seems sus lel
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#76 [05:06] <princesswatton> can anyone help me with a problem please, everytime I now load Minecraft I get a java sibbin error?
#77 [05:10] * Chaos [webchat@1.128.105.141] has joined #minecrafthelp
#78 [05:12] <Chaos> Hi, I was wondering if there is a way to change my linked email address from my minecraft account?. I bought it before 2015 and I have long since forgotten that email address I used for that account. I'm trying to migrate my account but I need my old email address which I haven't used in years.
#79 [05:12] <Chaos> Hi, I was wondering if there is a way to change my linked email address from my minecraft account?. I bought it before 2015 and I have long since forgotten that email address I used for that account. I'm trying to migrate my account but I need my old email address which I haven't used in years.
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#84 [06:18] * miki28 [webchat@93-40-224-197.ip40.fastwebnet.it] has joined #minecrafthelp
#85 [06:19] <miki28> Hi, I have a problem with minecraft, in practice while doing 120 fps makes me fall and then shoot
#86 [06:21] <miki28> I updated java and drivers
#87 [06:23] <miki28> ?
#88 [06:24] * timzug [webchat@254-0-201-46.pool.ukrtel.net] has joined #minecrafthelp
#89 [06:25] * timzug [webchat@254-0-201-46.pool.ukrtel.net] has quit. (Client Quit)
#90 [06:28] <miki28> Hi, I have a problem with minecraft, in practice while doing 120 fps makes me fall and then shoot
#91 [06:28] <miki28> I updated java and drivers
#92 [06:48] * Deeer [webchat@70-125-25-195.res.bhn.net] has joined #minecrafthelp
#93 [06:49] <Deeer> Hello?
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#97 [07:57] * Espercorn kicked Webchat_99742 from #minecrafthelp (Reason: ebchat_99742 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#99 [08:11] <Assassin> The game crashed whilst mouseclicked event handler error is still happening ai cant seem to fix it someone help
#100 [08:12] <Assassin> pls help
#101 [08:56] * qsef1256 [webchat@182.213.83.164] has joined #minecrafthelp
#102 [09:00] <qsef1256> minecraft launcher just can't start
#103 [09:03] <qsef1256> when starting minecraft launcher, it just show icon on tray and freeze
#104 [09:05] <qsef1256> also create log,profile files on C:\Users\User\AppData\Roaming\.minecraft
#105 [09:06] <qsef1256> i am already reinstalled minecraft launcher and delete all files in .minecraft
#106 [09:18] <qsef1256> it's solved! sorry!
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#113 [09:31] <BrickHouse> Hey...before migration and I can’t remember if we ever did migrate it my minor child (8 years old) had her own account....paid for...years later like 5 we want to recover the account so we can play together.
#114 [09:31] <Greymagic27> ??> BrickHouse account/send-email
#115 [09:31] <Absol> BrickHouse: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#116 [09:31] <Absol> BrickHouse: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#117 [09:31] <Greymagic27> ??> BrickHouse account/trans-id
#118 [09:31] <Absol> BrickHouse: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#123 [09:54] * Koiruli07 [webchat@85-76-109-217-nat.elisa-mobile.fi] has joined #minecrafthelp
#124 [09:55] <Koiruli07> Hi I have an proplem, when i try to launch minecraft it dont let me in it ony crashes
#125 [09:58] <Greymagic27> ??> Koiruli07 launcher/log
#126 [09:58] <Absol> Koiruli07: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#136 [10:10] * Guest50263 is now known as urielsalis
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#139 [10:15] <urielsalis> seems that worked
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#142 [11:41] * aditya [webchat@pool-108-48-107-72.washdc.fios.verizon.net] has joined #minecrafthelp
#143 [11:42] <aditya> hi, I remember only the email account with which I paid for the mojang account. How can I get access again? please help
#144 [11:42] <Greymagic27> ??> aditya account/send-email
#145 [11:42] <Absol> aditya: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#146 [11:42] <Absol> aditya: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#147 [11:42] <Greymagic27> ??> aditya account/trans-id
#148 [11:42] <Absol> aditya: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#149 [11:43] <aditya> Thank you all. Let me check them out
#150 [11:50] * aditya [webchat@pool-108-48-107-72.washdc.fios.verizon.net] has joined #minecrafthelp
#151 [11:51] <aditya> this is the message i got from mojang
#152 [11:51] <aditya> how can i attach afile?
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#154 [11:58] * Bachan [webchat@dsl-189-153-26-224-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#155 [11:59] <Bachan> hello, im having trouble to redeem a prepaid card code
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#158 [12:20] * julia [webchat@modemcable058.107-83-70.mc.videotron.ca] has joined #minecrafthelp
#159 [12:23] <julia> whenever i try to login on my acc it says an error prevented your request from being processed, please try again and then i try again and it still doesnt work
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#165 [13:09] * REG [webchat@c-69-245-184-242.hsd1.il.comcast.net] has joined #minecrafthelp
#166 [13:13] <REG> Hi, so I have a problem where it takes 20-30 minutes for the game to launch, and it seemed to freeze when I tried to create a new world (I left it for 30 minutes and nothing happened). I'm running a pretty nice computer so I don't think it's my hardware. Do you guys know what might be causing my problems?
#167 [13:16] * ZAVIPER123 [webchat@cpe-104-138-243-170.triad.res.rr.com] has joined #minecrafthelp
#168 [13:17] <ZAVIPER123> i need help getting into windows 10 edition
#169 [13:18] <ZAVIPER123> i purchased java edition and it said i could get windows 10 f0r free but my laptop broke and i cant redownload it
#170 [13:21] <urielsalis> hi ZAVIPER123
#171 [13:21] <urielsalis> still here?
#172 [13:21] <ZAVIPER123> yes'
#173 [13:21] <urielsalis> ZAVIPER123, what happens when you try? And when did you purchase Java edition?
#174 [13:21] <ZAVIPER123> i purchased java edition around 2015 i beleive
#175 [13:22] <ZAVIPER123> when i try to redeem the code i received from mojang it says it has already been used (which it has)
#176 [13:23] <ZAVIPER123> if i go to microsoft store i tells me to purchase it
#177 [13:23] <urielsalis> ZAVIPER123, the code is redeemed in a Microsoft account
#178 [13:23] <ZAVIPER123> yes
#179 [13:23] <urielsalis> ZAVIPER123, you are sure you are using the same Microsoft Account you redemeed in
#180 [13:23] <ZAVIPER123> i only have the 1
#181 [13:24] <urielsalis> ZAVIPER123, you will need to contact Xbox support
#182 [13:25] <ZAVIPER123> ok
#183 [13:26] * iUnparagoned [webchat@pool-68-133-2-9.bflony.fios.verizon.net] has joined #minecrafthelp
#184 [13:27] <iUnparagoned> every time I open Minecraft it says "the game crashed whilst initializing game" how do I fix this
#185 [13:28] <urielsalis> ??> iUnparagoned launcher/crash
#186 [13:28] <urielsalis> ??> iUnparagoned launcher/crash-log
#187 [13:28] <Absol> iUnparagoned: We need to see your crash log, which is created after a crash.
#188 [13:28] <Absol> iUnparagoned: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#189 [13:31] <iUnparagoned> i sent the crash report
#190 [13:33] <urielsalis> iUnparagoned, give us the link
#191 [13:34] <iUnparagoned> https://paste.ubuntu.com/p/jCJPXDxPfW/
#192 [13:37] <urielsalis> iUnparagoned, you are using mods or resource packs?
#193 [13:40] <iUnparagoned> no i do not believe so. i have an out dated resource pack that i do not use though
#194 [13:43] <urielsalis> iUnparagoned, delete it from the .minecraft folder
#195 [13:44] <iUnparagoned> i deleted it
#196 [13:44] <urielsalis> iUnparagoned, try to play now
#197 [13:47] <iUnparagoned> still get a crash error
#198 [13:48] <urielsalis> ??> iUnparagoned win/reinst
#199 [13:48] <Absol> iUnparagoned: You may need to reinstall the locally installed files that Minecraft puts into place.
#200 [13:48] <Absol> iUnparagoned: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#201 [13:50] <iUnparagoned> thank you
#202 [13:51] <REG> I have a problem where it takes 20-30 minutes for the game to launch, and it seemed to freeze when I tried to create a new world (I left it for 30 minutes and nothing happened). It used to work two years ago when I played last.
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#205 [14:14] * gil [webchat@c-174-52-75-131.hsd1.ut.comcast.net] has joined #minecrafthelp
#206 [14:14] <Cyber1> hey i need help
#207 [14:14] <gil> me too
#208 [14:14] <gil> i need help
#209 [14:14] <gil> my game keeps crashing ingame
#210 [14:14] <gil> every time
#211 [14:15] <Cyber1> so this is my problem i lost my windows account and that account have my W10 copy os minecraft
#212 [14:15] <urielsalis> ??> gil launcher/crash-log
#213 [14:15] <Absol> gil: We need to see your crash log, which is created after a crash.
#214 [14:15] <Absol> gil: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#215 [14:15] <urielsalis> Cyber1, contact Microsoft support
#216 [14:17] <gil> https://paste.ubuntu.com/p/5gZFk7kWFS/
#217 [14:18] <urielsalis> gil, there is no crash there
#218 [14:18] <gil> then why does it always crash my game
#219 [14:18] <gil> i cant move at all
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#221 [14:20] <urielsalis> gil, what do you mean by crash?
#222 [14:22] <gil> the screen freezes and i have to close the screen all the time
#223 [14:23] <urielsalis> gil, does it say "Not responding" or it just freezes?
#224 [14:24] <gil> it just freezes and then when i close it, it says its not responding
#225 [14:24] * chawy23 [webchat@modemcable160.234-177-173.mc.videotron.ca] has joined #minecrafthelp
#226 [14:26] <chawy23> what is that Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#227 [14:27] <urielsalis> ??> chawy23 win/dxdiag
#228 [14:27] <Absol> chawy23: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#238 [14:33] <SillierYeti89> I've gotten a minecraft card at walmart and when i put in the code on Account.mojang.com its says we cant find the product registerd with this code. Does somebody know how to fix this
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#245 [14:38] <SillierYeti89> hello anyone their
#246 [14:38] * Guest44909 is now known as urielsalis
#247 [14:41] * RepizM [webchat@host109-149-40-235.range109-149.btcentralplus.com] has joined #minecrafthelp
#248 [14:41] <RepizM> Hello
#249 [14:43] <SillierYeti89> RepizM I've gotten a minecraft card at walmart and when i put in the code on Account.mojang.com its says we cant find the product registerd with this code. Do you know how to fix this?
#250 [14:44] <urielsalis> SillierYeti89, you are in the redeem page?
#251 [14:44] <SillierYeti89> yes
#252 [14:44] <urielsalis> SillierYeti89, if you get that the code is invalid there, you will need to go talk to walmart
#253 [14:44] <SillierYeti89> ok thank you +urielsalis
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#255 [14:52] * Robster [webchat@cpc88700-woki9-2-0-cust28.6-2.cable.virginm.net] has joined #minecrafthelp
#256 [14:52] <Robster> Hi
#257 [14:52] <Robster> I got a little issue
#258 [14:54] <Robster> Noooo
#259 [14:55] * RepizM [webchat@host109-149-40-235.range109-149.btcentralplus.com] has joined #minecrafthelp
#260 [14:55] <RepizM> hello
#261 [14:55] <Robster> My game is crashing on start up
#262 [14:55] <RepizM> same
#263 [14:55] <Robster> https://paste.ubuntu.com/p/s9q5DmNgGG/ here is my Ubuntu thing it asked for
#264 [14:55] <RepizM> here is mine
#265 [14:55] <RepizM> https://paste.ubuntu.com/p/yJWyPCMDpV/
#266 [14:56] <Robster> And now we wait lol
#267 [14:56] <RepizM> Robster do u have the graphics driver issue
#268 [14:56] <urielsalis> ??> Robster win/dxdiag
#269 [14:56] <Absol> Robster: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#270 [14:56] <Robster> No, it's not graphics driver
#271 [14:56] <urielsalis> RepizM, there are no drivers for your graphics card for Windows 10. Downgrade to Windows 7, get a new GPU(if desktop pc) or play in another pc
#272 [14:56] <urielsalis> Robster, yes, its a graphics driver issue
#273 [14:57] <Robster> Oooh, ok, sorry
#274 [14:57] <Robster> thanks for your help
#275 [14:57] <urielsalis> Robster, follow Absol instructions to get a dxdiag
#276 [14:57] <RepizM> are there anymore oprion
#277 [14:57] <urielsalis> RepizM, those are your 3 optioins
#278 [14:57] <RepizM> ok
#279 [14:57] <RepizM> I don't have another computer
#280 [14:58] <urielsalis> RepizM, then you have two options
#281 [14:58] <RepizM> is the gpu one something you can do online
#282 [14:59] <RepizM> or what?? :/
#283 [14:59] <urielsalis> RepizM, no. Its hardware that you buy
#284 [14:59] <RepizM> ok
#285 [14:59] <RepizM> will the downgrade get rid of my stuff and games
#286 [15:00] <RepizM> bc I have games from the windows store
#287 [15:00] <Robster> https://paste.ubuntu.com/p/4gRbnj2BpB/ Here it is
#288 [15:00] <urielsalis> RepizM, to downgrade you need to do a clean install. Meaning it will erase all your date and games, a computer shop can help you with that
#289 [15:00] <urielsalis> RepizM, mind that Windows store games are Windows 10 only
#290 [15:00] <RepizM> yeah
#291 [15:00] <RepizM> noback up????
#292 [15:01] <RepizM> no backup*
#293 [15:01] <urielsalis> Robster, download and install https://www.geforce.com/drivers/results/138697
#294 [15:01] <urielsalis> RepizM, you should do a backup if you want to go that route, but the games from the windows 10 store wont be supported
#295 [15:01] <RepizM> I know thanks
#296 [15:01] <RepizM> may I have the link
#297 [15:02] <urielsalis> RepizM, no link, not something I can guide you to online
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#301 [15:03] <RepizM> ok
#302 [15:03] <RepizM> thank you
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#306 [15:05] <RepizM> would it do the same if I downgraded to windows 8.1
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#309 [15:07] <urielsalis> RepizM, there are no drivers for Windows 8.1 either
#310 [15:07] <RepizM> ok
#311 [15:08] <RepizM> there is an option I can still keep files though
#312 [15:08] <urielsalis> that doesnt work while downgrading
#313 [15:08] <urielsalis> only for upgrading
#314 [15:09] <urielsalis> go to a computer shop
#315 [15:10] <RepizM> would the desktop account still be on my computer
#316 [15:10] <RepizM> because I have to
#317 [15:10] <RepizM> two*
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#319 [15:11] <urielsalis> RepizM, what?
#320 [15:11] <RepizM> two windows accounts
#321 [15:11] <urielsalis> RepizM, your computer would be wiped
#322 [15:11] <urielsalis> RepizM, so EVERYTHING gone
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#324 [15:12] <RepizM> Ok thank you
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#326 [15:12] <urielsalis> RepizM, a computer shop can help you with backups and how to set everything up
#327 [15:12] <RepizM> thank you for you help
#328 [15:12] <urielsalis> RepizM, or how to install a GPU and not having to downgrade
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#339 [16:13] * showzen [webchat@cpc114118-lee213-2-0-cust549.7-1.cable.virginm.net] has joined #minecrafthelp
#340 [16:15] <showzen> i just downaloaded minecraft on my laptop and every time i try to open it it freezees on the mojang screen. i hace tried every fix i can think. help
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#342 [16:20] <tyteen4a03> ??> showzen tools/hjt
#343 [16:20] <Absol> showzen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [16:20] <Absol> showzen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [16:21] <showzen> okay iwill do now
#346 [16:23] <showzen> https://paste.ubuntu.com/p/FWpCnzsDmW/
#347 [16:25] <tyteen4a03> showzen: that's not the full log
#348 [16:25] <tyteen4a03> showzen: use Ctrl+A to select everything in the document, then Ctrl+C to copy
#349 [16:26] <showzen> ok
#350 [16:27] <showzen> https://paste.ubuntu.com/p/JpjgkbD2pd/ sorry heres full one
#351 [16:29] <tyteen4a03> ??> showzen tools/hjt
#352 [16:29] <Absol> showzen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#353 [16:29] <Absol> showzen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#354 [16:29] <tyteen4a03> whoops
#355 [16:29] <tyteen4a03> ??> showzen av/adwcleaner
#356 [16:29] <Absol> showzen: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#357 [16:29] <Absol> showzen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#358 [16:32] * Wooful [webchat@216.154.53.126] has joined #minecrafthelp
#359 [16:34] <Wooful> hi, i just built a new computer a while ago, and i decided to download minecraft again. unfortunetly i seem to only get 1-2fps when playing in game while my computer can run any other game with no problem, and i cant seem to find any help, hopefully somebody here can tell me why this is.
#360 [16:38] <tyteen4a03> ??> Wooful win/dxdiag
#361 [16:38] <Absol> Wooful: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#362 [16:39] * showzen [webchat@cpc114118-lee213-2-0-cust549.7-1.cable.virginm.net] has joined #minecrafthelp
#363 [16:40] <showzen> i have run scan what do i do now
#364 [16:41] <tyteen4a03> ??> showzen av/malwarebytes
#365 [16:41] <Absol> showzen: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#366 [16:41] <Absol> showzen: Download it here: https://www.malwarebytes.org/
#367 [16:41] <Absol> showzen: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#368 [16:41] <Wooful> @tyteen4a03 & @absol https://paste.ubuntu.com/p/PQWbvcKRbv/
#369 [16:42] <tyteen4a03> showzen: run a Threat Scan, quarantine anything it finds, restart the computer and try MC again
#370 [16:43] <showzen> just ran minecraft and window is on mojang screen and already not respodning
#371 [16:44] <showzen> never mind it is fixed!!! thajk you for thr help
#372 [16:47] <Wooful> @tyteen4a03 & @ Absol lmk if theres anything i can do in the meantime
#373 [16:47] <tyteen4a03> Wooful: revive pcilookup.com for me :)
#374 [16:48] <tyteen4a03> Wooful: download the Radeon Software: https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480
#375 [16:49] <Wooful> @tyteen4a03 alright downloading now...
#376 [16:52] <Wooful> @tyteen4a03 Alright it has finished downloading
#377 [16:52] <tyteen4a03> Wooful: install it, restart the computer and try MC again
#378 [16:52] <Wooful> alright
#379 [16:52] <tyteen4a03> Wooful: also make sure the cables are connected to the display card, not the motherboard
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#384 [17:14] <Wooful> tyteen4a03
#385 [17:14] <Wooful> after downloading and testing minecraft i see no difference
#386 [17:15] <Wooful> with the new up to date driver
#387 [17:20] * michu [webchat@dsl-189-162-147-40-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#388 [17:20] <michu> hola
#389 [17:20] * michu [webchat@dsl-189-162-147-40-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#390 [17:23] <tyteen4a03> ??> Wooful gpu/discrete
#391 [17:23] <Absol> Wooful: Some laptops have 'discrete GPUs' which are more powerful, but usually remain inactive to conserve power. Sometimes, systems do not properly switch to the discrete GPU when minecraft is running.
#392 [17:23] <Absol> Wooful: Make sure the drivers/support software for both devices is up to date. Automatic switching may not work properly without additional settings changes.
#393 [17:23] <tyteen4a03> hm
#394 [17:23] <tyteen4a03> that's not it
#395 [17:23] <tyteen4a03> ??> Wooful win/dxdiag
#396 [17:23] <Absol> Wooful: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#397 [17:25] <Wooful> https://paste.ubuntu.com/p/XKjSvqr6H3/
#398 [17:49] <Wooful> tyteen4a03 & Absol ive done a bit of research before this and everyones been saying their minecraft wasnt using their integrated graphics card and once it did it seemed to fix the problem, the only thing is i have no idea how to do that.
#399 [17:50] <tyteen4a03> Wooful: unless your computer is a laptop, this should not matter
#400 [17:50] <tyteen4a03> ??> Wooful win/reinst
#401 [17:50] <Absol> Wooful: You may need to reinstall the locally installed files that Minecraft puts into place.
#402 [17:50] <Absol> Wooful: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#403 [17:56] <Wooful> unfortunetly no improvements it still is at 1-4 fps
#404 [17:58] <tyteen4a03> Wooful: what happens if you turn down the graphics in MC's settings?
#405 [17:59] <Wooful> it remains the same
#406 [18:02] <tyteen4a03> Wooful: there's probably some settings in AMD's control panel that forces the display card to be more performant; I don't have an AMD card so can't check
#407 [18:04] <Wooful> so this is sort of the problem i concluded to before but cant seem to get a answer anywhere, in the AMD RADEON SETTINGS it had a additionial settings tab which allowed for users to configure that, but unfortunetly it got removed, so im really stumped on what to do.
#408 [18:05] <Wooful> Do you think i should contact AMD help?
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#410 [18:08] <tyteen4a03> Wooful: actually - why are you on WIndows 10 Education?
#411 [18:09] <tyteen4a03> (shouldn't have anything to do with this, just curious)
#412 [18:10] <Wooful> @tyteen4a03 I believe i got it because it came with microsoft applications or something, i cant say i remember exactly.
#413 [18:10] <Wooful> i dont really exactly know actually
#414 [18:10] <tyteen4a03> Wooful: and you have restarted since installing the driver?
#415 [18:10] <Wooful> yes
#416 [18:12] <tyteen4a03> I can't say I know what's happening
#417 [18:12] <Wooful> yeah
#418 [18:14] <tyteen4a03> ??> Wooful tools/hjt
#419 [18:14] <Absol> Wooful: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#420 [18:14] <Absol> Wooful: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#421 [18:14] <tyteen4a03> Wooful: also, is this a new computer?
#422 [18:15] <Wooful> about a year old
#423 [18:16] <Wooful> well i made it myself so some parts are new and old
#424 [18:16] <Wooful> https://paste.ubuntu.com/p/YjRSrCNDb3/
#425 [18:18] <tyteen4a03> Wooful: the driver I gave you should install the AMD panel
#426 [18:20] <Wooful> ok, what should i be doing with that
#427 [18:22] <tyteen4a03> Wooful: there's probably some settings in AMD's control panel that forces the display card to be more performant; I don't have an AMD card so can't check
#428 [18:24] <Wooful> is there a way i can share my screen or let you guys control it or something because i am completly lost on how or where i would find that...
#429 [18:24] <Wooful> or should i just take screenshots or something
#430 [18:27] <Wooful> https://imgur.com/a/w437vdc
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#433 [18:34] <tyteen4a03> Wooful: I'm not available for the moment, if somebody else comes along they can have a look
#434 [18:35] <Wooful> ok
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#440 [19:45] <frosty> hey im not receiving a password reset email for my account when i go to reset my password
#441 [19:50] * Wooful [webchat@216.154.53.126] has joined #minecrafthelp
#442 [19:51] <Wooful> Hey, im back again just chekcing in if anyone knows a resolution to my problem.
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#444 [20:20] * salute07 [webchat@209.58.142.156] has joined #minecrafthelp
#445 [20:20] <salute07> Guys, my minecraft says cant connect to server when I try to login
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#447 [20:45] * juicy [webchat@209-201-62-218.dia.stat.heliobroadband.com] has joined #minecrafthelp
#448 [20:46] <juicy> my Minecraft was downloading and it said this: Unable to save download. wood1.ogg
#449 [20:47] <juicy> oh sorry for bothering you now it did it. idk why. im so sorry
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#452 [21:09] * JustMineAndMine [webchat@99-47-199-68.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#453 [21:09] <JustMineAndMine> I need Help
#454 [21:10] <JustMineAndMine> https://paste.ubuntu.com/p/r5xVSvMvw7/
#455 [21:11] <JustMineAndMine> hi
#456 [21:11] <JustMineAndMine> can u help me?
#457 [21:11] <JustMineAndMine> https://paste.ubuntu.com/p/r5xVSvMvw7/
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#462 [21:43] * MegatronPrime [webchat@76-14-61-5.sf-cable.astound.net] has joined #minecrafthelp
#463 [21:44] <MegatronPrime> I beg your pardon but I can't seem to get minecraft to work at all.
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#467 [22:17] <weegaffer> hey can someone help me?
#468 [22:17] <weegaffer> everytime i load into a world my game immediately crashes
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