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#3 [02:54] <CapFan67> 416
#4 [02:58] <CapFan67> mattym, Sadly they marked the report as invalid, directing me to a support page so old it instructs me to install Java7. *sigh*
#5 [03:45] <urielsalis> hi CapFan67 still here?
#6 [03:45] * rymate1234 is now known as r_
#7 [03:46] * r_ is now known as rymate1234
#8 [04:13] * Zonut [webchat@host86-162-186-228.range86-162.btcentralplus.com] has joined #minecrafthelp
#9 [04:14] <Zonut> We are receiving a message at the start of play saying our game has crashed - sorry for the inconvenience. Why is this?
#10 [04:16] <urielsalis> ??> Zonut launcher/log
#11 [04:16] <Absol> Zonut: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#13 [05:30] * lorraine [webchat@02db22be.bb.sky.com] has joined #minecrafthelp
#14 [05:30] <lorraine> HI - I am trying to log in after downloading it but says java quits unexpectantly
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#16 [05:54] * RafieMY [webchat@42.153.55.104] has joined #minecrafthelp
#17 [05:55] <RafieMY> hello, i had a problem of unable to install MC on my omen 15-ce000
#18 [05:57] <RafieMY> DxDiag https://pastebin.com/HfpMsNWW
#19 [05:57] <RafieMY> Report Output https://pastebin.com/5aST2SVw
#20 [05:57] <RafieMY> can u help me what is the problem ?
#21 [06:04] <urielsalis> RafieMY, java 9 is not supported
#22 [06:04] <urielsalis> RafieMY, you need to use the latest java 8
#23 [06:05] <RafieMY> owh.. i see. need to downgrade ?
#24 [06:11] <RafieMY> hello
#25 [06:11] <RafieMY> i checked my java was Java 8
#26 [06:11] <RafieMY> Java 8 (update 191)
#27 [06:16] * parasite_ [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#28 [06:22] <RafieMY> hi
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#35 [06:56] * jas [webchat@cpc134628-bedf4-2-0-cust735.know.cable.virginm.net] has joined #minecrafthelp
#36 [06:57] <jas> there is an error popping up on my screen whilst downloading mincraft
#37 [06:58] <jas> i need help
#38 [07:12] * taylort009 [webchat@246.37.9.51.dyn.plus.net] has joined #minecrafthelp
#39 [07:13] <taylort009> Hi I'm trying to play minecraft but the laucher won't start the game. I'm using windows Vista on a Dell inspiron
#40 [07:36] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#41 [07:52] * RecycledMemes [webchat@abts-north-dynamic-150.9.69.182.airtelbroadband.in] has joined #minecrafthelp
#42 [07:53] <RecycledMemes> Hi all. When I start minecraft, everything is fine, but when I start a world/ go on a server, it crashes. I have the crash report. Please help!
#43 [07:54] <RecycledMemes> Anyone who can help?
#44 [08:10] * steven [webchat@ppp-124-122-179-247.revip2.asianet.co.th] has joined #minecrafthelp
#45 [08:11] <steven> how can i fix minecraft crash report
#46 [08:23] * RedstonerNor [webchat@190-136-11.connect.netcom.no] has joined #minecrafthelp
#47 [08:26] <RedstonerNor> hello, my brother is having problems with his alt account, the problem is that the account isnt verifyed and he cant use it anymore without verifying, but whenever trying to send re verification gmail there appears nothing in the gmail at all, this problem occured yesterday and tried again today but still same problem, we are 100% sure the gmail is
#48 [08:26] <RedstonerNor> correct and checked disposal archive on the gmail and everything we could think of
#49 [09:12] * RedstonerNor [webchat@190-136-11.connect.netcom.no] has joined #minecrafthelp
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#51 [09:15] * RedstonerNor [webchat@190-136-11.connect.netcom.no] has joined #minecrafthelp
#52 [09:17] <RedstonerNor> hello, my brother is having problems with his alt account, the problem is that the account isnt verifyed and he cant use it anymore without verifying, but whenever trying to send re verification gmail there appears nothing in the gmail at all, this problem occured yesterday and tried again today but still same problem, we are 100% sure the gmail is
#53 [09:17] <RedstonerNor> correct and checked disposal archive on the gmail and everything we could think of
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#56 [09:54] * chefchris [webchat@9.109-247-38.customer.lyse.net] has joined #minecrafthelp
#57 [09:55] <chefchris> hey. I'm having some problems loging in to minecraft. I want to buy the game, but when i try to use my email it says taht the email is allready in use and that i have to try an log in. When i try to log in it says i dont have a profile.
#58 [09:58] <chefchris> I made a account a time back, but dident have the money to buy it at the time. So I wanted to wait until i got my sallery. I closed the webbrowser. And now it can't log in or make a new account bc my mail is allready in use but it wont let me log in to buy the game.
#59 [10:14] * chefchris [webchat@9.109-247-38.customer.lyse.net] has joined #minecrafthelp
#60 [10:15] <chefchris> hello. anyone that can help me with some account problems?
#61 [10:19] <chefchris> A time back i wanted to buy Minecraft. But i did not have enugh money at the momant. But i went in and made a account. Now when i have got my sallery i wanted to go back in and buy the game.
#62 [10:21] <chefchris> I tryed logging in with my Email and password. But it gives me a error and says i have to try agien. I tryed making a new account with a different email, i got the verify number, punshed it in and the login screen popped up. I typed in my new Email and password and the same error accured.
#63 [10:23] <chefchris> this is the error
#64 [10:23] <chefchris> "An error prevented your request from being implemented. Please try again."
#65 [10:26] * Tiorven [webchat@cust-95-80-55-44.csbnet.se] has joined #minecrafthelp
#66 [10:26] <Tiorven> Hello?
#67 [10:26] <chefchris> hey
#68 [10:29] <Tiorven> This is a long shot, but I bought and played minecraft like 8 years ago. And now when Im on the minecraft or mojang website it logs me in but i says that i dont own a copy of the game
#69 [10:29] <Tiorven> do you guys have any clues on what i could do?
#70 [10:29] <Tiorven> i have migrated the account and all that
#71 [10:29] <Tiorven> Can also add that I haven played the game for like 6-7 years almost
#72 [10:29] <chefchris> Sorry, I'm Alsow having some issues. I dont think any one of the help personal is in rign now.
#73 [10:30] <Tiorven> oh
#74 [10:32] <chefchris> A time back i wanted to buy Minecraft. But i did not have enugh money at the momant. But i went in and made a account. Now when i have got my sallery i wanted to go back in and buy the game.
#75 [10:32] <chefchris> I tryed logging in with my Email and password. But it gives me a error and says i have to try agien. I tryed making a new account with a different email, i got the verify number, punshed it in and the login screen popped up. I typed in my new Email and password and the same error accured. this is the error "An error prevented your request from bein
#76 [10:32] <chefchris> g implemented. Please try again."
#77 [10:41] <tyteen4a03> chefchris: is this on minecraft.net? Can you try another browser?
#78 [10:43] * Andybirky [webchat@cm-84.212.255.7.getinternet.no] has joined #minecrafthelp
#79 [10:44] <Andybirky> Hey, so um my minecraft kinda chrashes when i go into language selection and select another language! Can you guys please help me?
#80 [10:48] <chefchris> tyteen4a03 I have tryed Chrome and Edge. Same issue. And yes. Minecraft.net
#81 [10:48] <tyteen4a03> chefchris: tried another computer?
#82 [10:53] <chefchris> tyteen4a03 Yes.
#83 [11:29] <RedstonerNor> hello, my brother is having problems with his alt account, the problem is that the account isnt verifyed and he cant use it anymore without verifying, but whenever trying to send re verification gmail there appears nothing in the gmail at all, this problem occured yesterday and tried again today but still same problem, we are 100% sure the gmail is
#84 [11:29] <RedstonerNor> correct and checked disposal archive on the gmail and everything we could think of
#85 [11:34] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#86 [11:38] * Krispy [webchat@78.161.101.86.dynamic.ttnet.com.tr] has joined #minecrafthelp
#87 [11:39] <Krispy> hey there
#88 [11:39] <Krispy> i need help
#89 [11:39] <Krispy> i cant play the game
#90 [11:39] <Krispy> i open up my launcher and it says play
#91 [11:39] <Krispy> i click play
#92 [11:39] <Krispy> than the game tab opens
#93 [11:39] <Krispy> but its fully white screen
#94 [11:40] <CubeTheThird> Krispy, you can type everything in a sentence btw
#95 [11:40] <CubeTheThird> Krispy, are you getting a crash report or error message?
#96 [11:40] <Krispy> im sorry does this bother you?
#97 [11:40] <Krispy> no nothing just white screen
#98 [11:40] <CubeTheThird> Krispy, ok let's check your video drivers
#99 [11:40] <CubeTheThird> ??> Krispy win/dxdiag
#100 [11:40] <Absol> Krispy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#101 [11:41] <Krispy> what is that CubeTheThird
#102 [11:41] <CubeTheThird> Krispy, follow the instructions Absol gave
#103 [11:41] <Krispy> ok
#104 [11:43] <Krispy> https://paste.ubuntu.com/p/8gxgKgw8CG/
#105 [11:44] <Krispy> i could play the game earlier but not now i dont know what has changed
#106 [11:48] * INFINITEXTREY [webchat@121.66.159.143.dyn.plus.net] has joined #minecrafthelp
#107 [11:48] <INFINITEXTREY> hello
#108 [11:48] <Krispy> hello
#109 [11:49] <INFINITEXTREY> I can login to my Minecraft account but I have got hacked from my gmail and cant get it back, they have changed all my Minecraft identify questions too
#110 [11:49] <INFINITEXTREY> idk how
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#113 [11:56] * Rob [webchat@c-98-213-59-193.hsd1.il.comcast.net] has joined #minecrafthelp
#114 [11:56] <Rob> Hi can someone help me with a startup crash
#115 [11:57] <INFINITEXTREY> can someone help me please
#116 [11:59] * steve [webchat@c-71-192-216-238.hsd1.ma.comcast.net] has joined #minecrafthelp
#117 [11:59] <steve> hello i need help getting my minecraft account back
#118 [12:01] * steve [webchat@c-71-192-216-238.hsd1.ma.comcast.net] has quit. (Client Quit)
#119 [12:02] <INFINITEXTREY> this is nice help
#120 [12:02] * INFINITEXTREY [webchat@121.66.159.143.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#121 [12:03] * Krispy [webchat@78.161.101.86.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#122 [12:32] * minecraftgamer65 [webchat@5357EBAE.cm-6-8d.dynamic.ziggo.nl] has joined #minecrafthelp
#123 [12:33] <minecraftgamer65> i need help with my minecraft account
#124 [12:33] <minecraftgamer65> please
#125 [12:37] * Markfire96 [webchat@host198-113-dynamic.246-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#126 [12:39] <Markfire96> the technic launcher launcher does not work
#127 [12:40] <Markfire96> doyo help me
#128 [12:43] <CubeTheThird> minecraftgamer65, what's the problem?
#129 [12:43] <CubeTheThird> Markfire96, sorry we only assist with the official game launcher here
#130 [12:43] <minecraftgamer65> i dont know my account login
#131 [12:44] <CubeTheThird> minecraftgamer65, have you tried resetting your password?
#132 [12:44] <minecraftgamer65> i tried but i dont know my username and email
#133 [12:46] <Rob> can you help me with game startup crash?
#134 [12:46] <CubeTheThird> minecraftgamer65, ok.. do you have anything to show you have an account? proof of purchase? (don't give it here)
#135 [12:46] <CubeTheThird> Rob, do you have a crash report?
#136 [12:46] <Rob> https://paste.ubuntu.com/p/6QppknyZ9w/
#137 [12:46] <Rob> is that what you want?
#138 [12:46] <minecraftgamer65> i know some of my past usernames
#139 [12:46] <CubeTheThird> Rob, sure one moment
#140 [12:47] <Rob> thanks
#141 [12:47] <CubeTheThird> minecraftgamer65, such as?
#142 [12:47] <minecraftgamer65> iiSauvage was one of them im 100% sure
#143 [12:47] <minecraftgamer65> idk if its the name it currently has but i know it was one of the names
#144 [12:47] <CubeTheThird> Rob, wow ok let's first try doing a clean install of the game
#145 [12:47] <CubeTheThird> ??> Rob win/reinst
#146 [12:47] <Absol> Rob: You may need to reinstall the locally installed files that Minecraft puts into place.
#147 [12:47] <Absol> Rob: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#148 [12:48] <CubeTheThird> minecraftgamer65, as far as I can see, that name is currently registered, and was previously "matekpl2004"
#149 [12:49] <minecraftgamer65> yes exactly thats it!!
#150 [12:49] <minecraftgamer65> whats the email associated with it ill try to get the password back
#151 [12:49] <CubeTheThird> minecraftgamer65, ok well it's still registered, which is good. I don't have access to email info since that information isn't publicly accessible
#152 [12:49] <CubeTheThird> minecraftgamer65, what I'd recommend is you try doing the password reset with all your email accounts
#153 [12:50] <CubeTheThird> ??> minecraftgamer65 account/reset-password
#154 [12:50] <Absol> minecraftgamer65: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#155 [12:50] <Absol> minecraftgamer65: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#156 [12:52] <minecraftgamer65> does the email come instantly or does it take a while
#157 [12:52] <CubeTheThird> minecraftgamer65, usually it's pretty quick, but in some cases people have seen it take up to an hour
#158 [12:53] <CubeTheThird> minecraftgamer65, if after an hour you don't get anything, you'll need to contact Mojang for further assistance
#159 [12:53] <CubeTheThird> ??> minecraftgamer65 mojang/email
#160 [12:53] <Absol> minecraftgamer65: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#161 [12:53] <Absol> minecraftgamer65: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#162 [12:53] <minecraftgamer65> ok thank you if i got anything else ill come back
#163 [12:54] <Rob> I did it and when i go to start the game it says it is already running but i dont see it
#164 [12:54] * XXXKILLER [webchat@mil13-1-88-163-138-77.fbx.proxad.net] has joined #minecrafthelp
#165 [12:55] <mattym> CapFan67, Still here?
#166 [12:55] <CubeTheThird> Rob, can you open task manager, and kill all java processes running?
#167 [12:55] <Rob> how?
#168 [12:55] <CubeTheThird> Rob, press ctrl + shift + esc to open the task manager
#169 [12:56] * XXXKILLER [webchat@mil13-1-88-163-138-77.fbx.proxad.net] has quit. (Client Quit)
#170 [12:56] <Rob> now what
#171 [12:56] <CubeTheThird> Rob, first in the list of tasks see if java is there
#172 [12:56] <CubeTheThird> Rob, either that, or Minecraft
#173 [12:56] <Rob> yes
#174 [12:57] <Rob> minecraft
#175 [12:57] <CubeTheThird> Rob, click on it and choose End Task (you might have to right-click)
#176 [12:57] * Tanspotty [webchat@cpc120296-warr7-2-0-cust218.1-1.cable.virginm.net] has joined #minecrafthelp
#177 [12:57] <Rob> ok
#178 [12:57] <Tanspotty> Hello?
#179 [12:57] <Rob> it still says it is running
#180 [12:57] <CubeTheThird> hello Tanspotty
#181 [12:57] <Tanspotty> I need help
#182 [12:57] <CubeTheThird> Tanspotty, with?
#183 [12:58] <CubeTheThird> Rob, hmm can you check the list of background processes see if any other java ones are listed?
#184 [12:59] <CubeTheThird> Rob, you may need to click on "More Details"
#185 [12:59] <Tanspotty> Like i know my old email address for my old account and i forgot its password so i want to change its email to my newer email to then recover the password but the problem is i know my security questions but i can't remember if they are cap sensative or not. I know my answers i put but coming out incorrect
#186 [12:59] <mattym> Tanspotty, I take it you do not currently have access to the old email
#187 [12:59] <Tanspotty> Nope
#188 [12:59] <Tanspotty> Lost the password for that too
#189 [12:59] <mattym> ??> Tanspotty account/send-email
#190 [13:00] <Absol> Tanspotty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#191 [13:00] <Absol> Tanspotty: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#192 [13:00] <Tanspotty> Which link do i click? Also what do i do?
#193 [13:01] <mattym> Tanspotty, The first one, and follow the info on that page.
#194 [13:01] <Tanspotty> Right... I'l use my second monitor to make sure i am not missing anything
#195 [13:04] <minecraftgamer65> hey i tried both of the emails i have access to and i didnt get an email (yet_
#196 [13:06] <Tanspotty> Right email sent...
#197 [13:06] <CubeTheThird> minecraftgamer65, ya... and it's only been 10 minutes
#198 [13:06] <CubeTheThird> minecraftgamer65, as I said, wait 50 more minutes, then contact Mojang if you don't get anything
#199 [13:07] <Tanspotty> On the reply page it said October 15 and that's all ready gone
#200 [13:07] <minecraftgamer65> theyre responding to things received on october 15th
#201 [13:08] <Tanspotty> Oh
#202 [13:08] <minecraftgamer65> rn its october 27th
#203 [13:08] <minecraftgamer65> so they still have a lot to go through
#204 [13:08] <Tanspotty> Still taking time
#205 [13:08] <Tanspotty> Should i leave and wait till i get a email back?
#206 [13:08] <minecraftgamer65> up 2 u
#207 [13:08] <mattym> Tanspotty, Yeah, you will need to wait on the reply from Mojang
#208 [13:09] <Tanspotty> Recommend you leaving this page?
#209 [13:09] <Tanspotty> i mean me
#210 [13:10] <Tanspotty> I'm going. Just wait until that email!
#211 [13:23] <chefchris> A time back i wanted to buy Minecraft. But i did not have enugh money at the momant. But i went in and made a account. Now when i have got my sallery i wanted to go back in and buy the game.
#212 [13:23] <chefchris> I tryed logging in with my Email and password. But it gives me a error and says i have to try agien. I tryed making a new account with a different email, i got the verify number, punshed it in and the login screen popped up. I typed in my new Email and password and the same error accured. this is the error "An error prevented your request from bein
#213 [13:23] <chefchris> g implemented. Please try again."
#214 [13:29] * Rob [webchat@c-98-213-59-193.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#215 [13:31] * chefchris [webchat@9.109-247-38.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#216 [13:43] * Hunter [webchat@cpc89556-gill19-2-0-cust107.20-1.cable.virginm.net] has joined #minecrafthelp
#217 [13:44] <Hunter> Hi was wondering if I could have some help, my launcher is saying that it failed to download the Minecraft 1.13.1 json, any ideas on a fix?
#218 [13:44] * WishEnder [webchat@c-67-175-2-138.hsd1.il.comcast.net] has joined #minecrafthelp
#219 [13:44] <CubeTheThird> ??> Hunter av/bytefence
#220 [13:44] <Absol> Hunter: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#221 [13:45] <WishEnder> If anyone could help me with this it would be great. I bought a minecraft pre-paid card and it said i need to redeem in on the windows 10 thing now it saying when i type it in there to redeem on an xbox i dont have an xbox and the card is PC and MAC so im confused here.
#222 [13:46] <Hunter> Byte fence isn't installed, is there anything else which could cause this?
#223 [13:46] <CubeTheThird> ??> Hunter tools/hjt
#224 [13:46] <Absol> Hunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#225 [13:46] <Absol> Hunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#226 [13:47] <mattym> WishEnder, The instructions should be on the card, and should say nothing about the Windows Store version or Xbox Live
#227 [13:53] * Mertay13 [webchat@host-91-93-58-90.reverse.superonline.net] has joined #minecrafthelp
#228 [13:53] <Mertay13> hello?
#229 [13:56] * evceli [webchat@85-76-72-24-nat.elisa-mobile.fi] has joined #minecrafthelp
#230 [13:57] <evceli> my minecraft wont launch it just crashes
#231 [13:57] <WishEnder> Im on the redeem code and it saying my code is wrong
#232 [13:57] <WishEnder> ...
#233 [14:00] <Mertay13> Guys I have a problem with logging into Minecraft. I had bought the game in May 2012 and played it until around 2015, but haven't logged in since. Now, I wanted to play the game again and saw that I had to migrate my account in order to play. However, I am unable to do that. Whenever I try, the site tells me that my credentials are incorrect. I act
#234 [14:00] <Mertay13> ually still have the original mail from 2012, confirming my account and purchase, with my username clearly shown to be Mertpunch. I also used some account checkers and the Mertpunch account has the skin that I remember using. I thought that maybe I changed my password, so I pressed on "forgot my password" but when I enter my details, I receive no m
#235 [14:00] <Mertay13> ail. I am stuck and cannot do anything.
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#237 [14:02] <tyteen4a03> ??> Mertay13 account/send-email
#238 [14:02] <Absol> Mertay13: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [14:02] <Absol> Mertay13: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#240 [14:03] <Mertay13> Already did that, been waiting on a reply :/
#241 [14:03] <Mertay13> Thanks nonetheless
#242 [14:04] * Mertay13 [webchat@host-91-93-58-90.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#243 [14:04] <evceli> why wont my minecraft launch ? after the latest update my game wont just open/launch at all
#244 [14:09] <CubeTheThird> evceli, do you get a crash report?
#245 [14:15] <evceli> it just says " an unexpexted issue occured and the game has crashed"
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#251 [14:37] * RedXnxx [webchat@public-gprs409987.centertel.pl] has joined #minecrafthelp
#252 [14:37] <RedXnxx> Guys who can help me ?
#253 [14:37] <CubeTheThird> RedXnxx, with what?
#254 [14:38] <RedXnxx> wait
#255 [14:38] <RedXnxx> my english is soo bad
#256 [14:38] <CubeTheThird> RedXnxx, you can use a translator such as translate.google.com
#257 [14:39] <RedXnxx> I do not want to download Minecraft
#258 [14:39] <RedXnxx> i have error
#259 [14:39] <CubeTheThird> RedXnxx, what is the error?
#260 [14:39] <RedXnxx> wet_grass2,ogg
#261 [14:40] <CubeTheThird> RedXnxx, if you have ByteFence antivirus, uninstall it
#262 [14:40] <RedXnxx> Yea ?
#263 [14:40] <RedXnxx> oke
#264 [14:41] <CubeTheThird> RedXnxx, Bytefence is garbage, and causes many problems
#265 [14:42] <RedXnxx> okay, what to do next?
#266 [14:42] <CubeTheThird> RedXnxx, once it is removed, open the game again and try to play
#267 [14:42] <RedXnxx> okey can u wait 5 minutes ?
#268 [14:42] <CubeTheThird> yes
#269 [14:43] <RedXnxx> This program is uninstalled very long
#270 [14:44] <RedXnxx> to play the minecraft must have java
#271 [14:44] <CubeTheThird> RedXnxx, yes, but minecraft already includes java
#272 [14:45] <RedXnxx> a okey
#273 [14:45] <RedXnxx> MAN
#274 [14:46] <RedXnxx> Thanks u
#275 [14:46] <CubeTheThird> you're welcome :3
#276 [14:47] <RedXnxx> Thank you very much for help
#277 [14:47] <RedXnxx> Good night <3
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#280 [15:22] * Chris [webchat@d-24-245-118-110.cpe.metrocast.net] has joined #minecrafthelp
#281 [15:23] <Chris> having launcher issues, who can help me?
#282 [15:25] * RedstonerNor [webchat@190-136-11.connect.netcom.no] has joined #minecrafthelp
#283 [15:25] <RedstonerNor> hello, my brother is having problems with his alt account, the problem is that the account isnt verifyed and he cant use it anymore without verifying, but whenever trying to send re verification gmail there appears nothing in the gmail at all, this problem occured yesterday and tried again today but still same problem, we are 100% sure the gmail is
#284 [15:25] <RedstonerNor> correct and checked disposal archive on the gmail and everything we could think of
#285 [15:25] <tyteen4a03> Chris: yes?
#286 [15:25] <tyteen4a03> ??> RedstonerNor account/send-email
#287 [15:25] <Absol> RedstonerNor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#288 [15:25] <Absol> RedstonerNor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#289 [15:26] <tyteen4a03> ??> Chris scold/pm
#290 [15:26] <Absol> Chris: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#291 [15:26] <tyteen4a03> Chris: paste your crash report on Ubuntu Paste:
#292 [15:26] <tyteen4a03> ??> Chris paste
#293 [15:26] <Absol> Chris: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#294 [15:28] <Chris> sorry new here trying to get it right...
#295 [15:28] <Chris> https://paste.ubuntu.com/p/ZfZdYkwpDy/
#296 [15:29] <tyteen4a03> ??> Chris linux/reinst
#297 [15:29] <Absol> Chris: You may need to reinstall the locally installed files that Minecraft puts into place.
#298 [15:29] <Absol> Chris: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#299 [15:29] <tyteen4a03> Chris: also, make sure you are using proprietary drivers
#300 [15:29] <tyteen4a03> GPU drivers, that is
#301 [15:29] <Chris> what about my saved games?
#302 [15:30] <Chris> will i lose them?
#303 [15:30] <tyteen4a03> Chris: they will not be removed; you can inspect the shell file yourself
#304 [15:30] <Chris> ok, I will try that. Thank you.
#305 [15:32] * pleasehelpme [webchat@host86-174-156-85.range86-174.btcentralplus.com] has joined #minecrafthelp
#306 [15:32] <pleasehelpme> Hello
#307 [15:33] <pleasehelpme> When I open minecraft i click play online then it shows the Mojang loading screen but then the game never loads up, what do I do??
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#310 [15:40] <Chris> how do I check GPU drivers?
#311 [15:41] <Chris> tried the terminal command and it did't help.
#312 [15:48] <tyteen4a03> Chris: which distro are you on>
#313 [15:48] <tyteen4a03> ?
#314 [15:52] * Shiro [webchat@wsip-68-99-61-84.pn.at.cox.net] has joined #minecrafthelp
#315 [15:54] <Shiro> Can't connect to any servers even with a fire wall turned off. in the Java version and in the Windows 10 version it says that no servers can be reached. If attempting to connect it simply says unable to reach world. Any ideas on how I can connect to any external servers?
#316 [15:56] <tyteen4a03> Shiro: what happens when you ping the servers?
#317 [15:57] <Shiro> they all keep timing out
#318 [15:58] <tyteen4a03> Shiro: are you the administrator of the network you are on?
#319 [15:58] <tyteen4a03> Shiro: also, what happens when you try mctest.ae97.net?
#320 [15:58] <Shiro> no i'm not the administrator
#321 [15:59] <Shiro> and that times out as well
#322 [15:59] <tyteen4a03> ??> Shiro tools/hjt
#323 [15:59] <Absol> Shiro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#324 [15:59] <Absol> Shiro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#326 [16:05] <Shiro> I got it figured out. It is something about the wifi where I am located. I remoted into my home computer and it works fine there. I will just have to wait and play when I get home
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#329 [16:13] <plzhelp> hey, when ever I try to load minecraft it loads, however it freezes on the mojang logo screen and doesn't actually load up the game. wondering if I could get some help??
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#332 [16:32] <_chornos_> Hi. My problem is that I'dont remember the 3 answers for change a skin.
#333 [16:33] <_chornos_> I went in the "mincraft.net", I did a login, I went in "my profile" -> "Skin"
#334 [16:33] <_chornos_> but it tells me that "I have not bought mincraft"
#335 [16:33] <_chornos_> also if I bought it from that site. How can I do? Can you help me please? Thanks
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#339 [16:35] <Fouger> when i open Minecraft, the game always crasheseven before the game opens!i donèt understand...
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#341 [17:01] * photo [webchat@host-41.232.251.102.tedata.net] has joined #minecrafthelp
#342 [17:01] <photo> Who can help me
#343 [17:01] <photo> I'm crashing with this error code when im in faction bases -1073740791
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#345 [17:46] * Rob [webchat@c-98-213-59-193.hsd1.il.comcast.net] has joined #minecrafthelp
#346 [17:46] <Rob> Hi i was here earlier and i im experiencing a startup crash
#347 [17:48] <Rob> https://paste.ubuntu.com/p/RtGCNb5DXW/
#348 [17:49] * cryptic [webchat@209.6.199.56] has joined #minecrafthelp
#349 [17:49] <cryptic> hello I really need some help my game keeps crashing when I go on 1.13 or anything
#350 [17:50] <cryptic> I need a lotta help
#351 [17:50] <cryptic> cause I deleted minecraft
#352 [17:50] <cryptic> got it agian
#353 [17:50] <cryptic> and then it keeps happening
#354 [17:51] <cryptic> Microsoft made this happpppennnn!!!!!!!! I am sick and tired of this
#355 [17:52] <cryptic> I am sorry but that is the reason they should ask the real Mojang to help!!!!
#356 [17:53] <cryptic> they should really get a better way so people can get 24/7 help
#357 [17:53] <cryptic> I'm out
#358 [17:54] <cryptic> I am not gonna wait all day for someone to just say well idk what to doooo so yeah sry
#359 [17:54] <Rob> Im still here and I will patiently wait
#360 [17:55] <cryptic> finally! I don't want to be rude but I am pretty frustrated
#361 [17:55] <cryptic> Rob are you still there
#362 [17:56] <Rob> Im not someone who can help i am here to get help
#363 [17:56] <Rob> sorry i dont know anything
#364 [17:56] <Rob> i couldnt help even if i wanted to
#365 [17:57] <cryptic> That's okay Rob.
#366 [17:58] <cryptic> While we're here, why don't we exchange problems, even if non of us can help?
#367 [17:58] <cryptic> well you already know my story so what's yours?
#368 [17:59] <Rob> My game keeps crashing as I go to start it and it doesn't even tall me whats wrong it just says sorry for the inconvenience
#369 [17:59] <cryptic> same except for me it says the game crashed whilst initializing game
#370 [18:00] <Rob> ahh
#371 [18:00] <CapFan67> Cryptic, this channel is populated by volunteers, players just like you (though a hell of a lot smarter than you) who donate their time to help with your system problems. They owe you nothing. To use the IRC channel, respectfully post your issue and when one of the volunteers happens by they'll try to narrow down and solve your issue. As such, it may take time. Patience is required.
#372 [18:03] <cryptic> I know, I know, and I apologize. I want to play with my friend as I am leaving tomorrow. "Hell of a lot smarter than you." Well, I may not know how to fix this problem, but it doesn't give you the right to say that. I'm just really frustrated. Again, I'm sorry. I've been trying to fix this for quite a while. Sorry if I made you mad, and sounded dis
#373 [18:03] <cryptic> respectful. This may sound a little "dumb" as I obviously am a hell of a lot dumber than the rest of the people here, but do at least have a tip?
#374 [18:05] <cryptic> I really enjoy Minecraft, but I don't know if it's worth it anymore. I want my problem fixed and I get that message from you. Wow, great. Shows really how much people care these days
#375 [18:05] <CapFan67> As you can see from the user list, I'm no neither an op nor voiced. Since you stated you're crashing, you'll likely be asked to post your crash log to pastebin.com and post a link here. It's possible that it's an obvious problem and easy to solve.
#376 [18:07] <cryptic> Okay, thank you CapFan67. Though that still sounded a little harsh to me, I didn't think of that. Thank you so much. I sound impatient and dumb because I'm tired, sick, and I'm pretty stressed. Mostly frustrated, so I sorta sound like I brat. Again, thanks.
#377 [18:08] <cryptic> *a brat
#378 [18:12] * JustPassingBy [webchat@187.168.61.94.rev.vodafone.pt] has joined #minecrafthelp
#379 [18:14] <cryptic> https://pastebin.com/5kNwBAFq
#380 [18:15] <JustPassingBy> hi, im having a problem launching minecraft. i think is a java issue. its the demo version
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#383 [18:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#384 [18:25] <JustPassingBy> appears a error report window with stuff like, Completely ignored arguments: [--nativeLauncherVersion, 1665], and, Exception in thread "Client thread" java.lang.OutOfMemoryError: unable to create new native thread
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#389 [18:39] <Josh2> Hello, Im getting a "Can not connect to server" message when I try to log into my account. any advice?
#390 [18:40] <webrosc> Josh2, been using mcleaks or something similar by any chance?
#391 [18:41] <Josh2> No
#392 [18:41] <webrosc> ??> Josh2 tools/hjt
#393 [18:41] <Absol> Josh2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#394 [18:42] <Absol> Josh2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#395 [18:42] <Josh2> Alright
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#398 [18:57] <JustPassingBy> https://pastebin.com/bn5kSqz9
#399 [18:57] <webrosc> JustPassingBy, allocate more ram
#400 [18:58] <JustPassingBy> how do you do that?
#401 [18:59] <webrosc> ??> JustPassingBy launcher/more-ram
#402 [18:59] <Absol> JustPassingBy: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#403 [18:59] <JustPassingBy> thanks
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#405 [19:12] * Paige [webchat@69-36-222-204.dynamic.dsl.skybest.com] has joined #minecrafthelp
#406 [19:13] <Paige> Whenever I press play it says not responding and when i close it and try again it said that my game crashed. im in the newest version aswell
#407 [20:35] * daiki [webchat@156.219.240.49.ap.yournet.ne.jp] has joined #minecrafthelp
#408 [20:35] <daiki> gdfdsfsgffdtdrgggdtsr
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#416 [21:43] <Riona> How to fix? The game crashed whilst initializing game
#417 [21:43] <Riona> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#418 [21:49] * David [webchat@181-163-222-92.baf.movistar.cl] has joined #minecrafthelp
#419 [21:49] <David> Hello?
#420 [21:54] <David> I need help
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#429 [22:39] * shiv [webchat@c-98-226-5-77.hsd1.il.comcast.net] has joined #minecrafthelp
#430 [22:40] <shiv> Hi, I cannot access my account and I need help
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#432 [23:36] * yogurtmayo [webchat@ip68-96-234-155.lv.lv.cox.net] has joined #minecrafthelp
#433 [23:37] <yogurtmayo> does anyone know how to fix the lava flow crash report?
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#435 [23:45] * Novaman3578 [webchat@67-2-23-34.slkc.qwest.net] has joined #minecrafthelp
#436 [23:46] <Novaman3578> Hello, I have a problem with Minecraft running on my 2015 15 inch MacBook Pro. Ever since I upgraded to OS Mojave Minecraft has been causing my computer to overheat. Within minutes of opening the game the fans turn on full blast, and it ramps up the cpu usage far higher than normal. Can anybody help?
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#439 [23:52] <novaman3578> Hello, I have been having problems with Minecraft running on my MacBook Pro 2015 15 inch. Ever since I upgraded to OSX Mojave the game has been causing my computer to overheat. Within minutes of opening the game the fans turn on full blast and my cpu usage spikes up sometimes exceeding 100%. Does anybody have an explanation for this?