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#11 [03:57] <swana> can not open the game
#12 [03:58] <swana> it says the game collapsed
#13 [03:58] <swana> how to solve pls?
#14 [04:00] <swana> it also says that unexpected problem encountered
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#18 [05:00] <Oh_Shnap> When I try to log in, it comes back with the error message 'Could not connect to server'.
#19 [05:01] <Oh_Shnap> It's only happening on my desktop PC, my laptop's working fine
#20 [05:02] <Oh_Shnap> 'sssss
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#26 [06:04] * aziz [webchat@77.95.211.6] has joined #minecrafthelp
#27 [06:05] <aziz> i can't log into minecraft for buy them,i created the account but i can't login with the
#28 [06:06] <aziz> the e-mail and the password that i put douring the creation of the account,please help me
#29 [06:09] * rakaaditiya [webchat@subs03-180-214-233-73.three.co.id] has joined #minecrafthelp
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#34 [07:21] * Nick is now known as Guest72855
#35 [07:22] <Guest72855> I'm on a Win7 laptop and did a fresh install of minecraft and updated to the latest Java...8 update 191
#36 [07:22] <Guest72855> I am getting the error-- Game Crash an unexpected issue occurred and the game has crashed
#37 [07:22] <Guest72855> thoughts?
#38 [08:02] <Greymagic27> ??> Guest72855 launcher/log
#39 [08:02] <Absol> Guest72855: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#40 [08:02] <Greymagic27> ??> aziz account/send-email
#41 [08:02] <Absol> aziz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#42 [08:02] <Absol> aziz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#43 [08:02] <Greymagic27> ??> aziz account/trans-id
#44 [08:02] <Absol> aziz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#45 [08:13] <aziz> sorry,but i don't have the transaction id couse i never buy nothing,this link tell me that i have a mail with that code after buy something with succes,i never buy nothing,i don't have that code
#46 [08:14] <Greymagic27> aziz, Contact mojang without the transaction-id
#47 [08:15] <aziz> oook ty
#48 [08:16] <aziz> another question sorry,what is the subject required? inable to login for example?
#49 [08:16] <Greymagic27> Yea
#50 [08:17] <Greymagic27> Just put that
#51 [08:28] <aziz> tyyyyy
#52 [08:28] <aziz> so much
#53 [08:28] <Greymagic27> Your welcome :)
#54 [08:28] <Greymagic27> Hopefully they get back to you soon
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#56 [08:55] <Guest72855> Thanks for the response
#57 [08:56] <Guest72855> I did do that.
#58 [08:56] <Guest72855> Here is my output
#59 [08:56] <Guest72855> 2018-10-30 08:55:20,150 main ERROR Unable to move file .....
#60 [08:56] <Greymagic27> Guest72855, Put the output into paste.ubuntu.com and send me the link
#61 [08:58] <Guest72855> https://paste.ubuntu.com/p/fkP3bt3c9d/
#62 [08:59] <Greymagic27> Bare with me
#63 [09:00] <Greymagic27> Add -Xss320k and -Xmx2G to your JVM arguments.
#64 [09:00] <Guest72855> take your time, and let me know your thoughts...I appreciate it...I will be back here later to read your advice...I got to run off for a bit
#65 [09:01] <Guest72855> add them? Yikes
#66 [09:01] <Guest72855> Not sure how to do that
#67 [09:01] <Greymagic27> ??> Guest72855 launcher/more-ram
#68 [09:01] <Absol> Guest72855: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#69 [09:01] <Greymagic27> That will tell you how to get to your JVM arguments
#70 [09:02] <Guest72855> ok, I will work on it...THanks again!
#71 [09:02] <Greymagic27> Your welcome :)
#72 [09:46] * ultimalook [webchat@95.115.93.79.rev.sfr.net] has joined #minecrafthelp
#73 [09:46] <ultimalook> bonjours
#74 [09:48] * ultimalook [webchat@95.115.93.79.rev.sfr.net] has quit. (Client Quit)
#75 [10:14] * ludovic32 [webchat@rob76-h07-176-132-39-97.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#76 [10:14] <ludovic32> my account is hacked
#77 [10:15] <Greymagic27> ??> ludovic32 account/send-email
#78 [10:15] <Absol> ludovic32: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#79 [10:15] <Absol> ludovic32: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#80 [10:15] <Greymagic27> ??. ludovic32 account/trans-id
#81 [10:15] <Greymagic27> ??> ludovic32 account/trans-id
#82 [10:15] <Absol> ludovic32: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#83 [10:15] <ludovic32> aidez moi svp
#84 [10:16] <ludovic32> account ludovic32@live.fr
#85 [10:16] <Greymagic27> ludovic32, Do the steps I sent above
#86 [10:19] <Greymagic27> I don't need your account details
#87 [10:19] <ludovic32> account ludovic32@live.fr
#88 [10:19] <urielsalis> ludovic32: this is a public channel
#89 [10:20] <ludovic32> oki
#90 [10:20] <Greymagic27> Envoyer un email à Mojang avec votre code ID de Transaction ou de cadeau, Mojang compte email/Minecraft.net e-mail et toute autre information pertinente, par le biais de ce formulaire : https://help.mojang.com/customer/portal/emails/new
#91 [10:20] <Greymagic27> Dere, It in french now
#92 [10:22] <Greymagic27> Comment trouver votre ID de Transaction : https://help.mojang.com/customer/portal/articles/361380
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#98 [11:43] * abdullah [webchat@31.166.150.106] has joined #minecrafthelp
#99 [11:45] <abdullah> i downloaded the game but it doesn't work
#100 [11:45] <Greymagic27> abdullah, What does it say when you try to run it?
#101 [11:45] <abdullah> it works at first, but suddenly turns off
#102 [11:45] <Greymagic27> ??> abdullah launcher/log
#103 [11:45] <Absol> abdullah: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#104 [11:46] <abdullah> how can i refund?
#105 [11:46] <Greymagic27> Follow the steps I sent you, It might just be crashing
#106 [11:46] <abdullah> what if i want to refund?
#107 [11:46] <urielsalis> ??> abdullah account/refund
#108 [11:46] <Absol> abdullah: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#109 [11:47] <urielsalis> abdullah: mind that the refund policy says that you need to try to fix the problem first
#110 [11:47] <urielsalis> abdullah: which is what we are trying to help you do here
#111 [11:47] <abdullah> okay
#112 [11:52] <abdullah> https://paste.ubuntu.com/p/V9szWX22vw/
#113 [11:53] <abdullah> good?
#114 [11:53] <Greymagic27> ??> abdullah mods
#115 [11:53] <Absol> abdullah: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#116 [11:53] <Greymagic27> But I can tell you that it is betterfoliage causing the problem
#117 [11:53] <abdullah> what is that?
#118 [11:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#119 [11:54] <Greymagic27> It's a mod your using but as it says above, we don't support mods here
#120 [11:54] <Greymagic27> You can try the minecraft discord or the fourms
#121 [11:55] <abdullah> what is mods
#122 [11:55] <abdullah> ??
#123 [11:55] <Greymagic27> This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#124 [11:56] <abdullah> https://paste.ubuntu.com/p/sVsBR7jtFH/
#125 [11:56] <abdullah> what about now?
#126 [11:57] <Greymagic27> That shows no errors but as I said we no support mods
#127 [11:59] <abdullah> https://paste.ubuntu.com/p/GPbTfXnDRd/
#128 [11:59] <abdullah> this comes to me now
#129 [12:01] <abdullah> hello
#130 [12:03] * abdullah [webchat@31.166.150.106] has joined #minecrafthelp
#131 [12:03] <abdullah> this comes to me when i open the game
#132 [12:03] <abdullah> https://paste.ubuntu.com/p/GPbTfXnDRd/
#133 [12:04] <abdullah> what
#134 [12:05] <abdullah> is the problem?
#135 [12:05] <urielsalis> abdullah: we need the full crash report without mods
#136 [12:08] <abdullah> https://paste.ubuntu.com/p/Hbqs624VgR/
#137 [12:08] <abdullah> now check this.
#138 [12:09] * abdullah [webchat@31.166.150.106] has joined #minecrafthelp
#139 [12:09] <abdullah> https://paste.ubuntu.com/p/Hbqs624VgR/
#140 [12:09] <abdullah> whats the matter
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#143 [12:11] * Espercorn kicked thelounge78 from #minecrafthelp (Reason: helounge78 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#144 [12:13] * mojammfefff [webchat@31.166.150.106] has joined #minecrafthelp
#145 [12:13] <mojammfefff> https://paste.ubuntu.com/p/Hbqs624VgR/
#146 [12:13] <mojammfefff> whats the problem
#147 [12:13] <urielsalis> mojammfefff: allocate 2GB to Minecraft
#148 [12:14] <mojammfefff> how do i do that?
#149 [12:14] <urielsalis> mojammfefff: add -Xmx2G and -Xss320k to your JVM arguments
#150 [12:15] <mojammfefff> i downladed it on a laptop
#151 [12:17] <mojammfefff> so, the problem is the capcity? right?
#152 [12:19] <mojammfefff> ??????????
#153 [12:20] <CapFan67> mojammfefff, Did you adjust your profile and test? You're asking for a final conclusion without running the requested test.
#154 [12:26] * cyka [webchat@78-72-162-115-no268.tbcn.telia.com] has joined #minecrafthelp
#155 [12:27] <cyka> heyu
#156 [12:27] <cyka> hey*
#157 [12:27] <cyka> i got a problem
#158 [12:28] <cyka> hello
#159 [12:42] * StarbrightPika [webchat@75-167-56-158.phnx.qwest.net] has joined #minecrafthelp
#160 [12:42] <StarbrightPika> been having a weird glitch doing any new world or even multiplayer stuff
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#162 [13:42] * Espercorn kicked Webchat_71547 from #minecrafthelp (Reason: ebchat_71547 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#163 [13:50] * Disgruntledhobo [webchat@67.143.161.145] has joined #minecrafthelp
#164 [13:51] <Disgruntledhobo> I am having an af_za.json error and it isn't related to incompatible software on my pc because I have none that are on the list
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#166 [14:32] * George [webchat@94-143-236-30.chrudim.cz] has joined #minecrafthelp
#167 [14:35] <George> Hello. I have a issue when starting Minecraft 1.13.2+ When I press the PLAY button, everything closes and instead of the MOJANG logo the launcher window pops up and says that The game has crashed. I can send you my crash log, if it is helpful.
#168 [14:50] <Disgruntledhobo> I have been waiting close to an hour for a response. Seems no one is here currently
#169 [14:51] * Disgruntledhobo [webchat@67.143.161.145] has quit. (Quit: webchat.esper.net)
#170 [15:58] * TrueWolves [~MyOwnRoad@2601:8c1:17f:91e0:9499:adc9:f12d:cde5] has quit. (Ping timeout: 180 seconds)
#171 [16:21] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#173 [16:41] * Panda [webchat@c-73-76-240-26.hsd1.tx.comcast.net] has joined #minecrafthelp
#174 [16:42] <Panda> how can i get my account back? sorry, im new to this chat thing
#175 [16:42] <Anna> ?? account/stolen
#176 [16:43] <Panda> stolen
#177 [16:43] <Anna> ?? account/hacked
#178 [16:43] <Absol> account/hacked: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#179 [16:43] <Absol> account/hacked: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#180 [16:43] <Anna> email mojang with details and transaction id
#181 [16:44] <Panda> welp, time to go see if i still have the transaction id
#182 [16:44] <Anna> ?? account/trans-id
#183 [16:44] <Absol> account/trans-id: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#186 [17:48] * PEDRO [webchat@187.59.110.33.static.host.gvt.net.br] has joined #minecrafthelp
#187 [17:48] <PEDRO> QUERO JOGAR SEN LAUNCHER
#188 [17:49] <PEDRO> COMO FASER ISO
#189 [17:49] * PEDRO [webchat@187.59.110.33.static.host.gvt.net.br] has quit. (Client Quit)
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#192 [17:53] * bacon [webchat@104-237-121-13.fctc.coop] has joined #minecrafthelp
#193 [17:54] <bacon> Getting this error message when I try to join my friends server: existing connection was forcibly closed by the remote host NOTE: it has worked before today
#194 [18:09] * jay [webchat@host86-131-13-215.range86-131.btcentralplus.com] has joined #minecrafthelp
#195 [18:11] <jay> can i get some help logging into my account?
#196 [18:25] * olof [webchat@c213-89-27-68.bredband.comhem.se] has joined #minecrafthelp
#197 [18:26] <olof> hello, my file javaw.exe dont have the right privilage to run
#198 [18:26] <olof> so i cant start minecraft
#199 [18:28] * olof [webchat@c213-89-27-68.bredband.comhem.se] has quit. (Client Quit)
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#204 [19:08] * la [webchat@pool-100-6-166-146.pitbpa.fios.verizon.net] has joined #minecrafthelp
#205 [19:09] <la> i dont know which of my emails that was registered to my account
#206 [19:20] * Vanilla [webchat@172-221-088-055.dhcp.chtrptr.net] has joined #minecrafthelp
#207 [19:21] * Vanilla [webchat@172-221-088-055.dhcp.chtrptr.net] has quit. (Client Quit)
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#210 [19:30] * Vanilla [webchat@172-221-088-055.dhcp.chtrptr.net] has joined #minecrafthelp
#211 [19:30] <Vanilla> Is anyone here to help?
#212 [19:33] <Vanilla> Because i am having issues with the screen of minecraft.
#213 [19:45] <Vanilla> Welcome back?
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#215 [20:00] * ijustwanttoplayminecraft [webchat@c-67-188-122-73.hsd1.ca.comcast.net] has joined #minecrafthelp
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#217 [20:02] <ijustwanttoplayminecraft> i cant log into my minecraft acc
#218 [20:02] <ijustwanttoplayminecraft> whenever i request a pass change no email is sent
#219 [20:02] <ijustwanttoplayminecraft> and when changing emails my request is denied
#220 [20:02] <ijustwanttoplayminecraft> last time i played was 2 years agoi
#221 [20:02] <ijustwanttoplayminecraft> ago
#222 [20:14] <ijustwanttoplayminecraft> P L E A S E
#223 [20:20] * Vanilla [webchat@172-221-088-055.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#224 [20:27] * mrs__Goth [webchat@32.215.11.151] has joined #minecrafthelp
#225 [20:28] <mrs__Goth> can't loggin to ps4 minrcraft
#226 [20:29] * mrs__Goth [webchat@32.215.11.151] has quit. (Client Quit)
#227 [20:36] * jw [webchat@104-179-82-80.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#228 [20:36] <jw> im having java issues; help
#229 [20:44] * Jen9 [webchat@104-179-82-80.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#230 [20:44] <Jen9> How to fix Java errors?
#231 [20:45] <Jen9> @Absol How to fix Java errors?
#232 [20:46] * CraftyMiner1971 [webchat@172.243.11.199] has joined #minecrafthelp
#233 [20:46] * Jen9 [webchat@104-179-82-80.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#234 [20:46] <CraftyMiner1971> is it possible to delete large amounts of clear glass blocks without deleting other colors?
#235 [20:47] <CraftyMiner1971> i know how to set regions
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#238 [21:17] * Logan [webchat@cpe-74-132-83-107.kya.res.rr.com] has joined #minecrafthelp
#239 [21:17] * jt [webchat@199-229-243-171h.static-newwave.com] has joined #minecrafthelp
#240 [21:18] <Logan> I need help. Whenever I try to load a world on Minecraft 1.13.2, it crashes whilst preparing the spawn area. This happens on new and old worlds. I can play the game just fine on my laptop at my Grandmother's house.
#241 [21:24] <jt> I had to re download minecraft on my computer after a error where the launcher wouldn't work and now my game won't load at all. I have tried disengaging my anti virus and firewall and it still won't work I need some help
#242 [21:24] <jt> I need a new installer or something because I think my old file is corrupted
#243 [21:25] <tyteen4a03> ??> Logan launcher/log
#244 [21:25] <Absol> Logan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#245 [21:25] <tyteen4a03> jt: what error message does it give you?
#246 [21:26] <jt> something about the .ogg files and the game not loading when I got it to work before it went back to crapo
#247 [21:27] <tyteen4a03> ??> jt tools/hjt
#248 [21:27] <Absol> jt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#249 [21:27] <Absol> jt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#250 [22:00] <Logan> Okay. Sorry guys. I was busy getting my game logs
#251 [22:00] <Logan> Here you are
#252 [22:01] <Logan> It keeps telling me to use a pastebin server.
#253 [22:02] <Logan> https://paste.ubuntu.com/p/nzZyYJhfgJ/
#254 [22:02] <Logan> There we go.
#255 [22:03] <Logan> It said something about running out of memory so maybe I should allocate more. My system has 8 gigs of DDR3
#256 [22:05] <Logan> And when I allocate more ram it automatically crashes.
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