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#20 [03:35] <walid> Hello, i kinda have a big problem. my old mc acc is inaccesible due to security questions and my dad terminated his mail account. luckily i was able to retrive a transaction code
#21 [03:35] <walid> and order code
#22 [03:36] <walid> Btw i can log in to it. but all i have is security questions
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#25 [04:32] * Duterte [webchat@dhcp-200-59.dhcp.csulb.edu] has joined #minecrafthelp
#26 [04:33] <Duterte> Hi there, I keep trying to log in to the minecraft.net website but every time I click the 'log in' button, it just redirects me to the main page.
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#30 [06:28] * Greenpep [webchat@host169-47-dynamic.61-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#31 [06:45] <Greenpep> Hi all, i have a problem to create a new world in Minecraft v. 1.13.2 and i tried everything. Can you help me?
#32 [07:04] * keto [webchat@89.33.209.55] has joined #minecrafthelp
#33 [07:05] <keto> Hi. today at 7: 10 local time, I was spilled for the game, the Bank payment has passed. unfortunately the game does not open
#34 [07:06] <urielsalis> keto: what happens when you try?
#35 [07:08] <keto> game won't open
#36 [07:09] <keto> Could not save the downloaded file. stone 2.ogg
#37 [07:09] <keto> Show details
#38 [07:10] <Greenpep> Hi, i tried to create a server on Minecraft v 1.13.2 but i doesn't work while it still works for 1.12. I downloaded the last version of Java, upgrade all of my drivers, i don't know what to do. it freeze and stops working when it reaches 64-68% of "creating the spawn area"
#39 [07:11] <keto> what does error 2 mean?
#40 [07:12] <urielsalis> ??> keto tools/hjt
#41 [07:12] <Absol> keto: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#42 [07:12] <Absol> keto: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#43 [07:13] <urielsalis> Greenpep: 1.13 has a new world format, might take a while while it migrates the save
#44 [07:13] <Greenpep> The game freezes and crashes everytime
#45 [07:13] <urielsalis> ??> Greenpep launcher/log
#46 [07:13] <Absol> Greenpep: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#47 [07:13] <Greenpep> and it says Process crashed with exit cod 1
#48 [07:17] <Greenpep> https://paste.ubuntu.com/p/cRjF32TZRw/
#49 [07:17] <Greenpep> that's the error that i get everytime
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#55 [07:36] <Greymagic27> Greenpep, Do you have razer synapse installed?
#56 [07:46] * e_l1997 [~quassel@82.99.61.186] has joined #minecrafthelp
#57 [08:04] * DEPE [webchat@136.149.158.61.ha.cnc] has joined #minecrafthelp
#58 [08:04] <DEPE> hello
#59 [08:05] <Greymagic27> Hi!
#60 [08:06] * DEPE [webchat@136.149.158.61.ha.cnc] has quit. (Client Quit)
#61 [08:08] * DEPE [webchat@218.249.120.198] has joined #minecrafthelp
#62 [08:08] <DEPE> hello, I have just downloaded the minecraft launcher in my macbook, but I cannot start the game
#63 [08:09] <Greymagic27> DEPE, What does it say when you try?
#64 [08:09] <DEPE> unable to download any edition released
#65 [08:09] <Greymagic27> DEPE, Is that the exact message?
#66 [08:10] <DEPE> it is an error said by the launcher
#67 [08:10] <Greenpep> Yes, i have Razer Synapse
#68 [08:10] <Greymagic27> Greenpep, Please uninstall razer synapse then press WIN + R and write in rundll32 sysdm.cpl,EditEnvironmentVariables
#69 [08:11] <DEPE> what does this mean？
#70 [08:11] <Greymagic27> ??> DEPE irc/multitasking
#71 [08:11] <Absol> DEPE: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#72 [08:11] <DEPE> ok
#73 [08:12] <Greenpep> ok, i'm in
#74 [08:12] <Greymagic27> Greenpep, Find _JAVA_OPTIONS and remove it
#75 [08:12] <Greymagic27> DEPE, What is the exact message the launcher gives you?
#76 [08:12] <Greenpep> i found it but i can't click on Remove
#77 [08:13] <Greymagic27> Press Win+X, select Command Prompt(Admin)
#78 [08:13] <Greymagic27> Then write in rundll32 sysdm.cpl,EditEnvironmentVariables
#79 [08:14] <DEPE> librarylwjglopenal-20100824.jar
#80 [08:14] <Greymagic27> ??> DEPE launcher/log.txt
#81 [08:14] <Greenpep> i found Java options but i can click on delete
#82 [08:14] <Greymagic27> ??> DEPE launcher/log
#83 [08:14] <Absol> DEPE: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#84 [08:14] <Greymagic27> Greenpep, You cant click on remove?
#85 [08:14] <DEPE> got it
#86 [08:15] <Greenpep> nope, i can just modify or remove on the "Users Variables"
#87 [08:16] <Greenpep> i can't on _JAVA_OPTIONS
#88 [08:16] <Greymagic27> Are you the administrator of your computer?
#89 [08:16] <Greenpep> Yes
#90 [08:17] <Greymagic27> Open cmd as administrator again and put in ' REG delete "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" /F /V _JAVA_OPTIONS' and tell me the output
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#92 [08:20] <Greenpep> Did it! it says "operation completed"
#93 [08:20] <Greymagic27> Alright, Make sure razer synapse is uninstalled
#94 [08:21] <Greymagic27> Once it is, restart your PC and then come back for further instructions
#95 [08:21] * keto [webchat@89.33.209.55] has quit. (Quit: webchat.esper.net)
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#97 [08:25] <DEPE> I have followed all of the instructions,but I did not receive the URL
#98 [08:25] * Greenpep [webchat@host169-47-dynamic.61-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#99 [08:25] <Greenpep> Ok, here i am
#100 [08:25] <Greymagic27> Greenpep, Try launching your minecraft
#101 [08:25] <Greymagic27> DEPE, Have you put the log output on paste.ubuntu.com?
#102 [08:25] <DEPE> yes
#103 [08:25] <Greymagic27> DEPE, Have you put a name and clicked paste?
#104 [08:26] <DEPE> https://paste.ubuntu.com/p/z9JwPFn4sc/
#105 [08:26] <DEPE> is this right?
#106 [08:26] <Greymagic27> DEPE, Have you got any adblockers?
#107 [08:26] <DEPE> no
#108 [08:27] <Greymagic27> Do you have any antiviruses?
#109 [08:27] <Greenpep> Did it, same error
#110 [08:27] <Greenpep> https://paste.ubuntu.com/p/nBhxphTv75/
#111 [08:27] <DEPE> no
#112 [08:28] <Greymagic27> Greenpep, Go back into your enviorment variables and see if it is still there
#113 [08:29] <Greenpep> it isn't there
#114 [08:29] <Greymagic27> Did you remove razer synapse?
#115 [08:29] <Greenpep> yes
#116 [08:29] <Greymagic27> ??> Greenpep tools/hjt
#117 [08:29] <Absol> Greenpep: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#118 [08:29] <Absol> Greenpep: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#119 [08:29] <Greymagic27> DEPE, I do not have much experience with mac so I am not sure how to help you, I am sorry
#120 [08:29] <DEPE> the original problem is that I cannot download any editions
#121 [08:30] <DEPE> that's ok
#122 [08:30] <Greenpep> https://paste.ubuntu.com/p/jgJ79qszNy/
#123 [08:30] <Greenpep> that's the result
#124 [08:30] <DEPE> so is there any keys to solve this issue?
#125 [08:26] <Greymagic27> ??> Greenpep av/kaspersky
#126 [08:26] <Absol> Greenpep: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#127 [08:26] <Greymagic27> ??> Greenpep info/hamachi
#128 [08:26] <Greymagic27> Remove Tunngle
#129 [08:28] <Greymagic27> DEPE, They might be a way but I do not know it sadly
#130 [08:29] <DEPE> well,is there any other operators who can help me? those good at mac
#131 [08:30] <Greenpep> ok, i did everything
#132 [08:31] <Greymagic27> ??> Greenpep av/adwcleaner
#133 [08:31] <Absol> Greenpep: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#134 [08:31] <Absol> Greenpep: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#135 [08:32] <DEPE> should I download java as well?
#136 [08:32] <Greymagic27> DEPE, You should not need to, minecraft comes with its own java
#137 [08:33] <DEPE> but there is a download error
#138 [08:34] <Greymagic27> DEPE, I know but I don't know how to fix it
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#141 [08:35] * Greenpep [webchat@host169-47-dynamic.61-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#142 [08:35] <Greenpep> ok, here i am again
#143 [08:36] <DEPE> I will check the user preference, maybe it's the system issue
#144 [08:37] <Greenpep> i did everything
#145 [08:37] <Greymagic27> Greenpep, Go into your enviorment variables and check for anything else marked as _JAVA_OPTIONS
#146 [08:38] <Greenpep> There's no Java_Options
#147 [08:38] <Greymagic27> Greenpep, Ok, Try launching it now
#148 [08:40] <Greenpep> it works! Thank you so much!
#149 [08:40] <Greymagic27> Whoo!
#150 [08:40] <Greymagic27> Your welcome
#151 [08:40] <Greenpep> have a nice day!
#152 [08:40] <Greymagic27> You as well
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#159 [10:29] <Vedoxx> Is anyone here
#160 [10:29] <Greymagic27> Yep
#161 [10:30] <Greymagic27> How can I help?
#162 [10:30] <Vedoxx> mya minecraft crashes
#163 [10:30] <Greymagic27> ??> Vedoxx launcher/log
#164 [10:30] <Absol> Vedoxx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#165 [10:30] <Vedoxx> The game crashed whilst initializing game
#166 [10:30] <Vedoxx> Error: java.lang.IllegalStateException: GLFW error 65544: WGL: Failed to load opengl32.dll: %1 is not a valid Win32 application.
#167 [10:30] <urielsalis> ??> Vedoxx win/dxdiag
#168 [10:30] <Absol> Vedoxx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#169 [10:30] <Vedoxx> this is what it shows
#170 [10:31] <Vedoxx> i follow this site that Absol sent?
#171 [10:32] <Greymagic27> Follow the dxdiag one
#172 [10:32] <Vedoxx> Ok
#173 [10:32] <urielsalis> ?? bot
#174 [10:32] <Vedoxx> I will go do that than come back
#175 [10:32] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#176 [10:33] <Vedoxx> ??
#177 [10:33] <Vedoxx> What
#178 [10:28] <Greymagic27> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag Follow the steps there Vedoxx
#179 [10:30] * Duterte [webchat@dhcp-200-59.dhcp.csulb.edu] has joined #minecrafthelp
#180 [10:31] <Vedoxx> https://paste.ubuntu.com/p/25VCzcBkXw/
#181 [10:31] <Vedoxx> here it is
#182 [10:31] * Duterte [webchat@dhcp-200-59.dhcp.csulb.edu] has quit. (Client Quit)
#183 [10:32] <Vedoxx> anyone
#184 [10:34] * Taba [webchat@109.175.96.217] has joined #minecrafthelp
#185 [10:35] <Taba> aa
#186 [10:35] * Taba [webchat@109.175.96.217] has quit. (Client Quit)
#187 [10:41] * Vedoxx [webchat@109.175.96.217] has joined #minecrafthelp
#188 [10:42] <Vedoxx> Anyone here
#189 [10:51] <Greymagic27> Vedoxx, Yes, Have you followed the dxdiag steps?
#190 [10:51] <Vedoxx> Yes
#191 [10:51] <Vedoxx> https://paste.ubuntu.com/p/25VCzcBkXw/
#192 [10:51] <Vedoxx> Here it is
#193 [10:52] <Greymagic27> Thank you, hold on
#194 [10:52] <Vedoxx> No problem
#195 [10:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#196 [11:00] <Vedoxx> is anything hapening
#197 [11:05] * Vedoxx [webchat@109.175.96.217] has joined #minecrafthelp
#198 [11:05] <Vedoxx> It forces mi out
#199 [11:10] * Vedoxx [webchat@109.175.96.217] has joined #minecrafthelp
#200 [11:11] <Vedoxx> It throwed my out again
#201 [11:15] <Vedoxx> You back
#202 [11:26] * Reyde [webchat@ip-178-203-147-47.hsi10.unitymediagroup.de] has joined #minecrafthelp
#203 [11:29] <Reyde> So i cant get in my minecraft account anymore, because idk. early 2018 i still could log in but now i cant anymore and if i wanna reset my password i dont get the email anymore i already tryed almost everything. i tryed to get in with my username and password i normally use for minecraft and it did not work i used my mail account and password... di
#204 [11:29] <Reyde> dnt work i feel lost :c
#205 [11:30] <Reyde> or i never have gotten the reset password email
#206 [11:49] <tyteen4a03> ??> Reyde account/send-email
#207 [11:49] <Absol> Reyde: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#208 [11:49] <Absol> Reyde: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#211 [11:57] * hellofriendsimhavingtrouble [webchat@5ad36a50.bb.sky.com] has joined #minecrafthelp
#212 [11:57] <hellofriendsimhavingtrouble> yeas hello i am HAVING TROUBLE
#213 [11:58] <hellofriendsimhavingtrouble> mr silly mincecraft launchers all like 'wurr no ur password or name is wrong mate' and im like mate i now its not i just changed passwords so ur silly let me in n it wont
#214 [11:58] <hellofriendsimhavingtrouble> how fix
#215 [12:00] <hellofriendsimhavingtrouble> i am weeping
#216 [12:01] <urielsalis> ??> hellofriendsimhavingtrouble login/throttle
#217 [12:01] <Absol> hellofriendsimhavingtrouble: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#218 [12:01] <Absol> hellofriendsimhavingtrouble: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#219 [12:01] <hellofriendsimhavingtrouble> :( ok thank u mr or mrs sir
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#221 [12:34] * Blank [webchat@108-215-199-199.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#222 [12:35] <Blank> I can't play or even login to my minecraft account on the launcher.
#223 [12:35] <Greymagic27> Blank, What does it say?
#224 [12:35] <Blank> Wrong username or Password even though they are correct
#225 [12:36] <Greymagic27> ??> Blank login/throttle
#226 [12:36] <Absol> Blank: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#227 [12:36] <Absol> Blank: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#228 [12:36] <Blank> okay
#229 [12:39] * Alex9 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#230 [12:40] <Alex9> hello, I have a weird message when I try to log in with the launcher. It says there is an update available and I am to restart the launcher. But when I do, nothing happens and I still get that message
#231 [12:40] <Greymagic27> Alex9, Bedrock or java?
#232 [12:41] * Webchat_51523 [webchat@86-120-214-126.rdsnet.ro] has joined #minecrafthelp
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#234 [12:41] <Alex9> i guess bedrock. The latest download
#235 [12:41] <Greymagic27> Alex9, Did you download it from minecraft.net?
#236 [12:41] <Alex9> yes
#237 [12:41] <Greymagic27> Then it will be java
#238 [12:42] <Alex9> ok.
#239 [12:42] <Greymagic27> Alex9, What is the exact message?
#240 [12:42] <Alex9> it's the mincraftinstaller.msi
#241 [12:42] <Alex9> one sec
#242 [12:42] <Alex9> "An update to your launcher is available and is required to play 1.12.2. Please restart your launcher."
#243 [12:43] <Alex9> yet in the lower right it says "REady to Download and Play Minecraft 1.12.2"
#244 [12:43] <Greymagic27> ??> Alex9 win/reinst/full
#245 [12:43] <Absol> Alex9: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#246 [12:43] <Absol> Alex9: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#247 [12:45] <Alex9> ok, i'll try. Hopefully it'll work then and i won't be back. Thanks :)
#248 [12:45] <Greymagic27> :)
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#254 [13:30] <Vedoxx> Anyone?
#255 [13:30] * Vedoxx [webchat@109.175.99.82] has quit. (Client Quit)
#256 [13:41] * Blank [webchat@108-215-199-199.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#257 [13:41] <Blank> Hi i still can't get on to my account
#258 [13:45] <Blank> Hello
#259 [13:46] * Blank [webchat@108-215-199-199.lightspeed.renonv.sbcglobal.net] has quit. (Client Quit)
#260 [13:53] * Lolo [webchat@d172-219-174-22.abhsia.telus.net] has joined #minecrafthelp
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#262 [14:12] * EllZedEss [webchat@cpc83661-brig20-2-0-cust666.3-3.cable.virginm.net] has joined #minecrafthelp
#263 [14:12] <EllZedEss> Can anyone help with controls in game? Mine have gone crazy and now have a mind of their own
#264 [14:20] * EllZedEss [webchat@cpc83661-brig20-2-0-cust666.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#265 [14:36] * Ethan [webchat@47-39-225-224.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#266 [14:37] <Ethan> Hello, I'm getting an error that my disk is full when I try to launch my game but I've already moved my game files to another disk that is not full
#267 [14:37] <Ethan> How do i fix that
#268 [14:37] <Ethan> do i need to reinstall?
#269 [14:40] * Ethan [webchat@47-39-225-224.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#270 [15:27] * Spieler-Suchen [webchat@dyndsl-178-142-127-223.ewe-ip-backbone.de] has joined #minecrafthelp
#271 [15:28] * hello5 [webchat@cpe-76-181-193-203.columbus.res.rr.com] has joined #minecrafthelp
#272 [15:28] <hello5> my mincecraft wont load
#273 [15:28] <hello5> like it will not load
#274 [15:28] <hello5> I click it and still does not load
#275 [15:28] <Spieler-Suchen> I can't load a Singleplayergame, it stucks at Loading terrain and then closes without any Crash-report or something else
#276 [15:29] * hello5 [webchat@cpe-76-181-193-203.columbus.res.rr.com] has quit. (Client Quit)
#277 [15:34] * Julia [webchat@99-185-55-41.lightspeed.clevoh.sbcglobal.net] has joined #minecrafthelp
#278 [15:35] <Julia> Hi! I had an old Minecraft account and forgot the email with it and I can't merge my account. I have the user and password but I can't merge it because I don't have the email. Can I still merge it?
#279 [15:35] * cuevo [webchat@ip68-8-16-251.sd.sd.cox.net] has joined #minecrafthelp
#280 [15:35] <cuevo> Good afternoon, I'm having trouble accessing my account . It's been about two years or more since i've logged on
#281 [15:36] <Julia> I've been having the same problem
#282 [15:37] * Spieler-Suchen [webchat@dyndsl-178-142-127-223.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#283 [15:37] <Julia> It has been some time since I logged into my account
#284 [15:26] <Julia> Does minecraft have a number i could call for help?
#285 [15:26] <CapFan67> account
#286 [15:27] <CapFan67> Oops, wrong window.
#287 [15:32] * Julia [webchat@99-185-55-41.lightspeed.clevoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#288 [16:11] * cotorritalory [webchat@251-144-17-190.fibertel.com.ar] has joined #minecrafthelp
#289 [16:12] <cotorritalory> HOLA CUANDO ENTRO A MINECRAFT ME APARECE UN CARTEL QUE DICE Q EL JUEGO A DEJADO DE FUNCIONAR Q AGO?
#290 [16:14] * fito [webchat@244.76.209.181.in-addr.arpa] has joined #minecrafthelp
#291 [16:14] <fito> hello
#292 [16:14] <cotorritalory> HOLA
#293 [16:15] <fito> is this in english or spanish?
#294 [16:15] <cotorritalory> INGLIS
#295 [16:16] <cotorritalory> ESPANISH
#296 [16:16] <fito> ok, I guess within 104 users it'd better in eng
#297 [16:17] <fito> I paid an account back in 2014, I found the email to verify my mojang account, but now I can't login
#298 [16:17] <cotorritalory> OK
#299 [16:17] <cotorritalory> OK
#300 [16:19] * cotorritalory [webchat@251-144-17-190.fibertel.com.ar] has left #minecrafthelp
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#302 [16:53] <fito> anybody know where can I claim?
#303 [16:55] <CapFan67> Fito, one of the volunteers here probably has a link to the help page with the details. But in the end, you'll need to Email Mojang Customer Support to recover your account. Most likely, this link: https://help.mojang.com/customer/portal/emails/new
#304 [16:56] <CapFan67> It's useful that you've found your Transaction ID, as that will be the key to working through the process.
#305 [16:59] <fito> great, thank you!
#306 [17:01] * Reyde [webchat@ip-178-203-147-47.hsi10.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#307 [17:01] * sebas [webchat@238.207.152.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
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#309 [17:11] * Lucho [webchat@114-155-195-190.cab.prima.net.ar] has joined #minecrafthelp
#310 [17:11] <Lucho> Hello! I have a problem with my minecraft. I have just visited this:http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#311 [17:12] <Lucho> and said they could help me
#312 [17:13] <Lucho> my pastebin is the following: https://paste.ubuntu.com/p/BCbXDg8D7r/
#313 [17:16] * fito [webchat@244.76.209.181.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#314 [17:23] * Lord_of_Life [~Lord@77.28.212.42] has joined #minecrafthelp
#315 [17:36] * idontknow [webchat@public-gprs352877.centertel.pl] has joined #minecrafthelp
#316 [17:36] <idontknow> hello
#317 [17:36] <idontknow> i need help
#318 [17:36] <idontknow> please help me
#319 [17:37] <idontknow> pls
#320 [17:37] <idontknow> can u respond
#321 [17:37] <idontknow> pls
#322 [17:37] * idontknow [webchat@public-gprs352877.centertel.pl] has quit. (Client Quit)
#323 [18:13] * cmandersen [webchat@37.228.241.22] has joined #minecrafthelp
#324 [18:13] <cmandersen> !help
#325 [18:13] <Absol> cmandersen: Commands:
#326 [18:14] <cmandersen> Is anyone here?
#327 [18:15] <tyteen4a03> hi cmandersen
#328 [18:15] <tyteen4a03> ??> cmandersen scold/pm
#329 [18:15] <Absol> cmandersen: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#330 [18:16] <cmandersen> I am trying to recover my account bought in 2012
#331 [18:18] <cmandersen> Any help?
#332 [18:18] <tyteen4a03> cmandersen: your question is?
#333 [18:19] <cmandersen> I am having trouble with the automatic process for migrating my account bought in 2012
#334 [18:19] <tyteen4a03> cmandersen: the trouble being?
#335 [18:20] <cmandersen> When using the email and old user name I am not getting any emails. Nothing in spam either
#336 [18:21] <tyteen4a03> ??> cmandersen account/send-email;
#337 [18:21] <tyteen4a03> ??> cmandersen account/send-email
#338 [18:21] <Absol> cmandersen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [18:21] <Absol> cmandersen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#340 [18:22] <cmandersen> Just done it, thanks.
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#343 [18:36] * Ken [webchat@slampq2026w-lp140-01-70-55-103-212.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#344 [18:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#345 [18:40] * sallyg [webchat@c-24-20-90-208.hsd1.wa.comcast.net] has joined #minecrafthelp
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#347 [18:41] * Lord_of_Life_ [~Lord@77.28.104.76] has quit. (Ping timeout: 180 seconds)
#348 [18:41] <sallyg> Game won't load, get Java Platform SE Binary is not responding
#349 [18:35] * cmandersen [webchat@37.228.241.22] has quit. (Quit: webchat.esper.net)
#350 [19:15] * CragnatharTheDestroyer [~TheAmazin@2a02:c7f:7822:8200:2001:ad8b:505a:d54c] has joined #minecrafthelp
#351 [19:25] <tyteen4a03> ??> sallyg tools/hjt
#352 [19:25] <Absol> sallyg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#353 [19:25] <Absol> sallyg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#354 [20:41] * jon [webchat@dynamic-69-57-107-61.tvscable.com] has joined #minecrafthelp
#355 [20:41] <jon> hello?
#356 [20:42] <jon> Java Tm not responding
#357 [20:42] <jon> game
#358 [20:58] * johnny [webchat@108-220-162-139.lightspeed.dctril.sbcglobal.net] has joined #minecrafthelp
#359 [20:59] <johnny> im trying to download and play for the first time and it is saying that the process cannot be saved at the file because it is being used by another process
#360 [21:01] <tyteen4a03> ??> johnny av/bytefence
#361 [21:01] <Absol> johnny: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#368 [22:56] * tchristean [webchat@97-120-233-245.ptld.qwest.net] has joined #minecrafthelp
#369 [22:56] * StarLovely [webchat@100-42-255-56.eastlink.ca] has joined #minecrafthelp
#370 [22:56] <StarLovely> why is version 1.13.2 broken for making world on windows 10 laptops
#371 [22:58] <tchristean> every time i get on the mojang logo comes on it sais not responding
#372 [22:59] <StarLovely> I named my world my world71 and than it crashed idky this keeps happening at all :(
#373 [23:00] * StarLovely [webchat@100-42-255-56.eastlink.ca] has quit. (Client Quit)
#374 [23:01] <tchristean> but it dose that if im on the loading mojang logo :(
#375 [23:02] * StarLovely [webchat@100-42-255-56.eastlink.ca] has joined #minecrafthelp
#376 [23:13] * Dreany [webchat@173-216-90-27-btsv.mid.dyn.suddenlink.net] has joined #minecrafthelp
#377 [23:14] <Dreany> What do I do when my game is stuck on the mojang screen? It'll load 1.7.10 but I am trying to play 1.13 but it wont go any further.
#378 [23:23] <StarLovely> something is wrong with almost all versions it seems that the java script for it is broken we need a patch but that could take months unless mojang has a solution cause I don't I can't even get from 1.13-1.13.2 to work it just crashes when try to load/create world x.x
#379 [23:32] <Dreany> That's crazy but I guess it makes me feel a bit better that I'm not going insane
#380 [23:33] <StarLovely> lol yeah the 1.13-1.13.2 didn't get tested properly it seems on all types of pc/laptop but mistakes happen
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#384 [23:56] * Kimi [webchat@202.sub-174-211-15.myvzw.com] has joined #minecrafthelp
#385 [23:59] <Kimi> hi, so i need some help. i bought minecraft a while ago and still can't get it to launch. whenever i launch it, it says "not responding" and crashes with the error code 805306369. i have not the slightest idea what to do.