#1 [01:02] * helpmeplz [webchat@216-237-211-41-static.northstate.net] has joined #minecrafthelp
#2 [01:03] <helpmeplz> The game crashed whilst initializing game
#3 [01:03] <helpmeplz> I tried what it said to do on the help paper thingys but they aren't working
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#7 [01:59] * Steven [webchat@144.121.26.182.lightower.net] has joined #minecrafthelp
#8 [01:59] <Steven> Hi there I need help restoring my account.
#9 [01:01] <Steven> I remember buying minecraft java years ago and I recently wanted to play but i dont remember the email i used for the account or the password i just remember my username which was Stvgamernova9
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#11 [01:04] <Steven> Hola?
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#19 [02:48] * Anthoken [webchat@S0106f81d0f6debc3.va.shawcable.net] has joined #minecrafthelp
#20 [02:48] <Anthoken> Hey! anyone here able to help?
#21 [02:49] <Anthoken> https://paste.ubuntu.com/p/kJ9FMj9XHy/
#22 [02:50] <Anthoken> i keep getting this error anytime i start minecraft
#23 [02:51] <thgilfodrol> ??> Anthoken launcher/log-txt
#24 [02:51] <Absol> Anthoken: We need to see your full launcher log, which is created in the game directory.
#25 [02:51] <Absol> Anthoken: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#26 [02:52] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#27 [02:55] <Anthoken> https://paste.ubuntu.com/p/SXwYrWsHVt/
#28 [02:56] <Anthoken> here we go sorry took me awhile to find it lol
#29 [02:58] <thgilfodrol> Anthoken: all right, a couple things
#30 [02:58] <Anthoken> i am unable to launch csgo as well, and anytime i open minecraft it crashes right away and gives me that error i posted above
#31 [02:58] <thgilfodrol> ??> Anthoken mods
#32 [02:58] <Absol> Anthoken: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#33 [02:58] <thgilfodrol> Anthoken: optifine is a mod- we only support official software here
#34 [02:58] <Anthoken> i try to launch minecraft without optifine as well
#35 [02:59] <Anthoken> and get the same issue
#36 [02:59] <thgilfodrol> Anthoken: 1.12 is outdated- with the release of 1.13 you should give crash reports for the latest stable version
#37 [02:59] <thgilfodrol> Anthoken: can you get the 1.13.2 vanilla crash log?
#38 [02:59] <Anthoken> okay i tried the newest version as well and still crash and yes one sec
#39 [03:01] <Anthoken> https://paste.ubuntu.com/p/bBN7n2bNP4/
#40 [03:02] <thgilfodrol> Anthoken: it looks like you're still on 1.12.2
#41 [03:03] <Anthoken> one sec i will open in 1.13 and it will crash then resend it
#42 [03:06] <Anthoken> https://paste.ubuntu.com/p/VY44cXj68J/
#43 [03:10] <thgilfodrol> Anthoken: can you post the contents of C:\Users\antho\AppData\Roaming\.minecraft\hs_err_pid8340.log ?
#44 [03:11] <Anthoken> https://paste.ubuntu.com/p/NBdx7D5RJ2/
#45 [03:16] <thgilfodrol> ??> Anthoken win/dxdiag
#46 [03:16] <Absol> Anthoken: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#47 [03:18] <Anthoken> right when i opened that tool up it said error problem getting extra sound info
#48 [03:18] <thgilfodrol> Anthoken: you can skip past that
#49 [03:19] <thgilfodrol> Anthoken: your issue appears to be a result of an openGL related graphics crash in lwjgl, the java game library minecraft uses
#50 [03:20] <Anthoken> https://paste.ubuntu.com/p/wbPbnSXGcG/
#51 [03:20] <Anthoken> yeah i tried reinstalling minecraft as well and it did not fix it
#52 [03:21] <thgilfodrol> ??> Anthoken win/.minecraft
#53 [03:21] <Absol> Anthoken: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#54 [03:21] <thgilfodrol> Anthoken: can you post your options.txt file from there?
#55 [03:21] <Anthoken> plus im having the same issues with other games where they crash upon opening. but minecraft is the only one with an error code
#56 [03:22] <Anthoken> okay one sec
#57 [03:23] <thgilfodrol> Anthoken: also, what steps did you take when you mentioned that you reinstalled?
#58 [03:23] <Anthoken> i uninstalled minecraft then just reinstalled from the website
#59 [03:24] <thgilfodrol> Anthoken: how did you uninstall?
#60 [03:24] <Anthoken> with windows programs then uninstall
#61 [03:25] <Anthoken> https://paste.ubuntu.com/p/zc2D2dRzG6/
#62 [03:25] <thgilfodrol> Anthoken: as far as I know (it's been a while) uninstalling from e.g. control panel doesn't actually uninstall the game files
#63 [03:26] <Anthoken> oh how could i uninstall it then?
#64 [03:26] <thgilfodrol> Anthoken: in options.txt, look for the line fullscreen:true on line 28, and change it to fullscreen:false
#65 [03:26] <Anthoken> okay
#66 [03:26] <thgilfodrol> Anthoken: after you do that, restart the launcher and try launching
#67 [03:28] <Anthoken> it did not go into full screen but it still crashed
#68 [03:29] <thgilfodrol> Anthoken: can you post the latest hs_err_pid file from your .minecraft folder?
#69 [03:32] <Anthoken> https://paste.ubuntu.com/p/pYRxb9RTP5/
#70 [03:35] <thgilfodrol> Anthoken: hmm. same crash but in a different part of the code this time
#71 [03:36] <thgilfodrol> ??> Anthoken tools/hjt
#72 [03:36] <Absol> Anthoken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#73 [03:36] <Absol> Anthoken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#74 [03:38] <Anthoken> https://paste.ubuntu.com/p/tYSS8QNm79/
#75 [03:40] <thgilfodrol> Anthoken: if you have discord overlay enabled, can you try disabling it?
#76 [03:40] <thgilfodrol> Anthoken: for the purposes of troubleshooting, can you also try disabling bitdefender?
#77 [03:41] <Anthoken> yes i can
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#79 [03:44] * Anthoken [webchat@S0106f81d0f6debc3.va.shawcable.net] has joined #minecrafthelp
#80 [03:44] <thgilfodrol> Anthoken: now try restarting the launcher and launching the game again
#81 [03:44] <Anthoken> okay bitdefender and discord are disabled
#82 [03:45] <Anthoken> it made me refresh the page so i was unable to see any posts if you sent any
#83 [03:46] <thgilfodrol> Anthoken: all good- try restarting the launcher and launching the game again now
#84 [03:46] <Anthoken> still got a crash
#85 [03:47] <thgilfodrol> Anthoken: can you post the final hs_err_pid file?
#86 [03:47] <Anthoken> https://paste.ubuntu.com/p/cx4NG6GFNW/
#87 [03:48] <thgilfodrol> Anthoken: I've never seen this issue before, but I'm trying to narrow down the cause. it's definitely graphics related, but not a very common one
#88 [03:48] <Anthoken> yeah i dont know whats going on lol i went out for a few hours and came back home to play some games then this crash happened
#89 [03:49] <Anthoken> i was playing earlier today with no problems at all
#90 [03:49] <thgilfodrol> Anthoken: anything change system config wise in the meantime?
#91 [03:49] <thgilfodrol> Anthoken: windows update maybe?
#92 [03:50] <thgilfodrol> Anthoken: can you try seeing if it still crashes with plays.tv closed (actually closed, not active in background)
#93 [03:50] <Anthoken> my last windows update was oct 31 and the tech support peoples at windows told me to do some restore point and msconfig but both of them did nothing at all
#94 [03:52] <Anthoken> that fixed it!
#95 [03:52] <Anthoken> it was that stupid play tv thng
#96 [03:52] <thgilfodrol> Anthoken: okay. that's one more overlay we now need to keep track of lol
#97 [03:52] <Anthoken> i completely forgot about that program
#98 [03:53] <thgilfodrol> Anthoken: discord overlay, razer synapse/cortex, overwolf, etc all trigger similar crashes
#99 [03:54] <Anthoken> thank you so much for helping! 2 hours with windows tech support and they could not do a thing and 30 minutes with you and pow! fixed
#100 [03:54] <Anthoken> do you have a donation link?
#101 [03:55] <thgilfodrol> Anthoken: this is a volunteer run support channel- we're all just regular players here
#102 [03:55] <thgilfodrol> ??> Anthoken info/volunteer
#103 [03:55] <Absol> Anthoken: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#104 [03:56] <Anthoken> awe okay! well thank you very much for helping me! i was stressing over this and was getting ready to just completely restore my system
#105 [03:56] <thgilfodrol> Anthoken: if you feel like giving back, feel free to stick around to get a feel for the common issues, and try helping out if nobody else is around to do so :p
#106 [03:56] <Anthoken> okay! im pretty bad with computers lol might not be much help haha
#107 [03:57] <Anthoken> you guys should really set up a donation link though! you are a ton of help!
#108 [03:58] <thgilfodrol> Anthoken: haha thanks for the kind words. we've been volunteer run for years and that probably won't be changing
#109 [03:59] <Anthoken> well thank you very much again! i know where to come if i have another issue! thanks again!! have a good night/morning!
#110 [04:00] <thgilfodrol> Anthoken: no problem, have fun
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#112 [04:10] * OOOOOOOOOF [webchat@73.90.207.71] has joined #minecrafthelp
#113 [04:10] <OOOOOOOOOF> Does anyone know why MC Have edition keeps crashing
#114 [04:11] <thgilfodrol> ??> OOOOOOOOOF launcher/log-txt
#115 [04:11] <Absol> OOOOOOOOOF: We need to see your full launcher log, which is created in the game directory.
#116 [04:11] <Absol> OOOOOOOOOF: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#117 [04:11] <OOOOOOOOOF> I did that already
#118 [04:12] <thgilfodrol> OOOOOOOOOF: post the link here
#119 [04:12] <OOOOOOOOOF> It says something about OPENGL
#120 [04:12] <OOOOOOOOOF> My laptop dead so I'm on my phone
#121 [04:13] <thgilfodrol> OOOOOOOOOF: unfortunately, we can't do anything without being able to get info off the laptop
#122 [04:13] <OOOOOOOOOF> All I know is it says OPENGL NOT FOUND
#123 [04:13] <OOOOOOOOOF> Any ideas from that
#124 [04:14] <thgilfodrol> OOOOOOOOOF: although, playing the speculation game that sounds like you either don't have proper graphics drivers installed, or your laptop no longer meets the minimum graphical requirements for the game
#125 [04:14] <thgilfodrol> OOOOOOOOOF: but again, it's impossible to give a definitive answer
#126 [04:14] <OOOOOOOOOF> I forgot that I can plug in my laptop and turn it on
#127 [04:14] <OOOOOOOOOF> LOL
#128 [04:15] <OOOOOOOOOF> I'll get it turned on
#129 [04:16] <OOOOOOOOOF> Starting Windows 10
#130 [04:17] <OOOOOOOOOF> ONLINE
#131 [04:18] <OOOOOOOOOF> Minecraft Java Launcher opening
#132 [04:19] <OOOOOOOOOF> thgilfodrol Want to Remote Desktop?
#133 [04:19] <Greymagic27> ??> OOOOOOOOOF win/dxdiag
#134 [04:19] <Absol> OOOOOOOOOF: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#136 [04:21] <OOOOOOOOOF> WILL MY COMPUTER LOAD FASTER
#137 [04:21] <OOOOOOOOOF> GEEZ
#138 [04:27] <OOOOOOOOOOOOOOOOOOF[1]> Here are my account details Email:***********@******.com Password: ***********
#139 [04:29] * tyteen4a03 kicked OOOOOOOOOOOOOOOOOOF[1] from #minecrafthelp (Reason: OOOOOOOOOOOOOOOOOF[1] :Do not abuse the /nick feature.)
#140 [04:30] * OOF[1] [webchat@73.90.207.71] has joined #minecrafthelp
#141 [04:30] <OOF[1]> Sry
#142 [04:31] * OOF[2] [webchat@c-76-20-87-210.hsd1.ca.comcast.net] has joined #minecrafthelp
#143 [04:31] <OOF[2]> HELLO DADDY
#144 [04:31] <OOF[1]> SON
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#147 [05:07] * Guido1112 [webchat@e236169.upc-e.chello.nl] has joined #minecrafthelp
#148 [05:08] <Guido1112> Hi. Game crashes after launching. Process crashed with exit code 1. What to do?
#149 [05:08] <Greymagic27> ??> Guido1112 launcher/log
#150 [05:08] <Absol> Guido1112: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#151 [05:12] * Guido1112 [webchat@e236169.upc-e.chello.nl] has joined #minecrafthelp
#152 [05:14] <Guido1112> I have a problem with launching the game. The log says. Exit code 1. https://paste.ubuntu.com/p/gKq6yRYxQY/
#153 [05:15] <Greymagic27> Add -Xss320k to your JVM arguments.
#154 [05:17] <Guido1112> Thnx @Greymagic27. How do I do that?
#155 [05:17] <Greymagic27> ??> Guido1112 launcher/more-ram
#156 [05:17] <Absol> Guido1112: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#157 [05:17] <Greymagic27> That fourm post will show you how to get to your JVM arugments
#158 [05:22] <Guido1112> Greymagic27 That didn't work unfortunately
#159 [05:22] <Greymagic27> Guido1112, Add -Xmx2G to your JVM arguments.
#160 [05:28] <Guido1112> Greymagic27 That worked! Thnx!!!!
#161 [05:28] <Greymagic27> Your welcome :D
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#164 [05:45] * Za4xem [webchat@host-91.196.56.19.algrim.pl] has joined #minecrafthelp
#165 [05:45] <Za4xem> I forgot my account name
#166 [05:46] <Greymagic27> ??> Za4xem account/forgot-login
#167 [05:46] <Absol> Za4xem: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#168 [05:46] <Absol> Za4xem: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#175 [07:10] * Robin [webchat@ip5652935b.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#176 [07:11] <Robin> when i am starting up minecraft it says the driver does not support opengl
#177 [07:11] <Greymagic27> ??> Robin win/dxdiag
#178 [07:11] <Absol> Robin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#179 [07:16] <Robin> https://paste.ubuntu.com/p/F85VhKWdMq/
#180 [07:17] <Robin> ?
#181 [07:17] <Greymagic27> Hold on
#182 [07:17] <Robin> oke
#183 [07:20] <Robin> how long does it takes?
#184 [07:20] <Greymagic27> Robin, If I am wrong please correct me but I think your system specs are too low to run MC
#185 [07:22] <Robin> it is my grapics card
#186 [07:22] <Robin> i think
#187 [07:22] <Greymagic27> I would think it is your processor, it is quite acient
#188 [07:22] <Greymagic27> *Ancient
#189 [07:23] <Robin> but before it was possible to run it
#190 [07:23] <Robin> but my open gl is not supportet and i ve never seen that before
#191 [07:23] <urielsalis> 2009 driver oof
#192 [07:24] <urielsalis> Robin, OpenGL is how Windows communicates with your graphics card
#193 [07:24] <Robin> what kinda driver?
#194 [07:24] <Robin> grapicscard?
#195 [07:24] <Robin> yepo my grapicscard is broken
#196 [07:24] <Robin> yep*
#197 [07:24] <urielsalis> Robin, the Graphics card is what generates what you are seeing, and renders the game
#198 [07:24] <Robin> i should buy a new one
#199 [07:25] <Robin> does the game run again then?
#200 [07:25] <urielsalis> Robin, download and install https://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#201 [07:25] <urielsalis> Robin, but mind that both your CPU and GPU are pretty weak
#202 [07:25] <Robin> i have now only my on board grapics card
#203 [07:25] <Robin> i know
#204 [07:26] <Robin> but it was possible to run it so its weird....
#205 [07:27] <Robin> i get my computer from my grandpa and i know it is weak but it was possible to play with this computer
#206 [07:27] <urielsalis> Robin, download and install https://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#207 [07:27] <Robin> thank you
#208 [07:29] <Robin> almost done
#209 [07:29] * duke [webchat@39-9-96-205.adsl.fetnet.net] has joined #minecrafthelp
#210 [07:31] <duke> I cant play minecraft
#211 [07:31] <duke> java no respond
#212 [07:31] <Greymagic27> ??> duke tools/hjt
#213 [07:31] <Absol> duke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#214 [07:31] <Absol> duke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#215 [07:34] <duke> https://paste.ubuntu.com/p/FBgfF2sCTx/
#216 [07:34] <Robin> https://paste.ubuntu.com/p/2nSzX9FDrD/
#217 [07:34] <Greymagic27> ??> duke av/adwcleaner
#218 [07:34] <Absol> duke: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#219 [07:34] <Absol> duke: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#220 [07:34] <Greymagic27> Robin, Those instructions are not for you
#221 [07:34] <Robin> sorry
#222 [07:35] <Greymagic27> Robin, Have you installed those drivers?
#223 [07:35] <urielsalis> duke, also uninstall Intel Security
#224 [07:35] <Greymagic27> And zat ^
#225 [07:36] * FieryAphmau [webchat@88-106-94-4.dynamic.dsl.as9105.com] has joined #minecrafthelp
#226 [07:37] <Robin> THX IT WORKSSSSSS
#227 [07:37] <Robin> nvm..........
#228 [07:37] * duke [webchat@39-9-96-205.adsl.fetnet.net] has joined #minecrafthelp
#229 [07:38] * Robin [webchat@ip5652935b.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#230 [07:38] <duke> it make me restart my computer
#231 [07:38] <Greymagic27> duke, Try to launch MC now
#232 [07:38] <FieryAphmau> Hello There! I Would Like To Say That I Can't Play Minecraft For Some Reason, Whenever I Go Onto The Launcher It Says Theres A Fatal Error And I Have To Log In Every Single Time And When I Click Play And The Game Doesn't Come Up
#233 [07:39] <urielsalis> ??> FieryAphmau launcher/log\
#234 [07:39] <urielsalis> ??> FieryAphmau launcher/log
#235 [07:39] <Absol> FieryAphmau: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#236 [07:40] <duke> wow it can work!!!!!!!!!!!!!!!
#237 [07:40] <duke> you guys are GOD
#238 [07:40] <duke> THANKSS
#239 [07:41] * duke [webchat@39-9-96-205.adsl.fetnet.net] has quit. (Client Quit)
#240 [07:42] <FieryAphmau> My Launcher Still Closes And It Still Doesn't Work
#241 [07:42] <FieryAphmau> Btw Im On Mac
#242 [07:43] <FieryAphmau> Should I Restart My Laptop?
#243 [07:43] <FieryAphmau> It Could Work...
#244 [07:44] <FieryAphmau> Brb
#245 [07:44] * FieryAphmau [webchat@88-106-94-4.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#246 [07:44] <urielsalis> sigh
#247 [08:22] * Sirzechs [webchat@177.39.123.193] has joined #minecrafthelp
#248 [08:23] <Sirzechs> error in minecraft,crafted log canel
#249 [08:24] <Greymagic27> ??> Sirzechs launcher/log
#250 [08:24] <Absol> Sirzechs: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#251 [08:24] * Sirzechs [webchat@177.39.123.193] has quit. (Client Quit)
#252 [08:42] * Asragin [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#253 [08:44] <Asragin> hello, My minecraft launcher crashes, everytime I try starting it. Downloaded it from the official site (java-edition), had to reinstall it because first time around the launcher showed up but I could not start the game itself. So another helper from here told me to uninstall, redownload and reinstall
#254 [08:44] <Asragin> of course including a reboot of the pc inbetween
#255 [08:51] <Greymagic27> ??> Asragin launcher/log
#256 [08:51] <Absol> Asragin: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#257 [08:52] <Asragin> wenn that's the problem. When I doubleclick the Minecraft Icon, the second the "update" window pops up, the same time a windows box pops up "Minecraft Launcher has stopped working"
#258 [08:53] <Greymagic27> Asragin, So you get no log output?
#259 [08:53] <Asragin> correct, nothing at all
#260 [08:54] <Greymagic27> ??> Asragin launcher/log-txt
#261 [08:54] <Absol> Asragin: We need to see your full launcher log, which is created in the game directory.
#262 [08:54] <Absol> Asragin: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#263 [08:54] <Asragin> i can view the problem details from the stopped working stuff
#264 [08:54] <Greymagic27> What does that say?
#265 [08:55] <Asragin> Absol: Went there, there's only a nativeLog
#266 [08:56] <Asragin> Greymagic27 here, that's the text https://paste.ubuntu.com/p/5BRf3ZzRYz/
#267 [09:17] <Asragin> i'm still here
#268 [09:29] * CapFan_ [~CapFan@2601:204:da80:279a:3086:741a:ba7c:8520] has joined #minecrafthelp
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#270 [09:40] <Greymagic27> ???> Asragin win/rienst/full
#271 [09:40] <Greymagic27> ??. Asragin win/rienst/full
#272 [09:40] <Greymagic27> ??> Asragin win/rienst/full
#273 [09:40] <Greymagic27> ??> Asragin win/reinst/full
#274 [09:40] <Absol> Asragin: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#275 [09:40] <Greymagic27> I got there lol
#276 [09:40] <Absol> Asragin: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#277 [09:47] * koko [webchat@45.244.204.36] has joined #minecrafthelp
#278 [09:47] <koko> kokokokokokokrp[qr2e
#279 [09:47] <koko> e eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
#280 [09:47] <Greymagic27> ??
#281 [09:47] <koko> 4324343
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#284 [09:52] <sahara> Minecraft was not starting up because of a file error, so I deleted it off my computer, but I am not able to redownload it without having to pay for it again. Can you please help?
#285 [09:58] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#286 [09:59] * webrosc is now known as Guest60639
#287 [10:07] <sahara> hello?
#288 [10:13] <Asragin> Absol This is what I was told to do before and it got me this not working update-stuff
#289 [10:13] * guivamon [webchat@201-42-111-128.dsl.telesp.net.br] has joined #minecrafthelp
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#293 [10:34] * Lazerino [webchat@p5DE714F3.dip0.t-ipconnect.de] has joined #minecrafthelp
#294 [10:34] <Lazerino> When I try to edit my account settings, it says I need a parent's permission and I can't continue without it. Then I read the mojang article for this topic and it says that a parent's permission is required if you're 13 or younger, but my date of birth is 30.06.2004 (DD/MM/YYYY) which means I'm 14 years old. Because of that I shouldn't have to get
#295 [10:34] <Lazerino> a parent's permission. Why do I have one?
#296 [10:50] * hicbad [webchat@41.142.79.109] has joined #minecrafthelp
#297 [10:53] <hicbad> plantage du jeu????
#298 [10:54] <Asragin> still waiting
#299 [10:57] * hicbad [webchat@41.142.79.109] has quit. (Quit: webchat.esper.net)
#300 [10:57] * hicbad [webchat@41.142.79.109] has quit. (Quit: webchat.esper.net)
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#302 [11:19] <Asragin> guess not
#303 [11:19] * Asragin [webchat@aftr-95-222-29-111.unity-media.net] has quit. (Quit: webchat.esper.net)
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#306 [11:53] * svenni [webchat@no-mans-land.m247.com] has joined #minecrafthelp
#307 [11:53] <svenni> hey guys
#308 [11:54] <svenni> i played minecraft way back before mojang consumed minecraft
#309 [11:54] <svenni> but have now lost my user
#310 [11:54] <svenni> i cannot migrate it or anything
#311 [11:54] <svenni> and i had premium version
#312 [11:54] <svenni> sned helbe
#313 [12:09] * alex1 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#314 [12:10] <alex1> when I try the launcher it says "Unable to Download Minecraft. Please try again later." It's been like that since a day now.
#315 [12:12] * XENO [webchat@lis91-1-82-238-228-147.fbx.proxad.net] has joined #minecrafthelp
#316 [12:21] * Guest60639 is now known as webrosc
#317 [12:42] * helpplease2300 [webchat@CPE9050cadbb503-CM9050cadbb500.cpe.net.cable.rogers.com] has joined #minecrafthelp
#318 [12:42] <helpplease2300> Its failed to download.
#319 [12:42] <helpplease2300> I need help please ppl
#320 [12:42] <helpplease2300> hello.
#321 [12:42] <webrosc> whats failed to download?
#322 [12:43] <helpplease2300> I'm impatient hoomans.
#323 [12:43] <helpplease2300> the java addition
#324 [12:43] <helpplease2300> its taking forever
#325 [12:44] <helpplease2300> brb friends...
#326 [12:44] * helpplease2300 [webchat@CPE9050cadbb503-CM9050cadbb500.cpe.net.cable.rogers.com] has quit. (Client Quit)
#327 [12:44] * webrosc looks puzzled
#327 [13:09] * CapFan_ is now known as CapFan67
#328 [13:19] <alex1> yea well, we're all waiting... I am, too....
#329 [13:20] <webrosc> ??> alex1 tools/hjt
#330 [13:20] <Absol> alex1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [13:20] <Absol> alex1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#332 [13:27] <alex1> here we are: https://paste.ubuntu.com/p/5BRf3ZzRYz/
#333 [13:28] <webrosc> and thats not what i asked for
#334 [13:29] <alex1> I meant Absol. I don't know what you want or how I get that
#335 [13:29] <webrosc> did you read what absol said? and did you get help earlier then return changing your nick?
#336 [13:30] <alex1> I've been having this issue since a day. I just got the time to get here now.
#337 [13:31] <webrosc> so your first visit here?
#338 [13:31] <alex1> first with this issue
#339 [13:31] <webrosc> then why link the log from earlier under a different name instead of doing what you were asked?
#340 [13:31] * ariel6 [webchat@190.40.184.247] has joined #minecrafthelp
#341 [13:32] <alex1> huh?
#342 [13:32] * ariel6 [webchat@190.40.184.247] has quit. (Client Quit)
#343 [13:32] <webrosc> lets start again
#344 [13:32] <alex1> now first off, I don't know what U you want, secondly, I was talking to absol
#345 [13:32] <webrosc> ??> alex1 tools/hjt
#346 [13:32] <Absol> alex1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#347 [13:32] <Absol> alex1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#348 [13:32] <tyteen4a03> <Asragin> Greymagic27 here, that's the text https://paste.ubuntu.com/p/5BRf3ZzRYz/
#349 [13:32] <tyteen4a03> alex1: ring a bell? ^
#350 [13:32] <tyteen4a03> alex1: also:
#351 [13:32] <webrosc> absol is a bot i am controlling
#352 [13:32] <tyteen4a03> ??> alex1 bot
#353 [13:32] <Absol> alex1: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#354 [13:33] <alex1> @absol i can't click these two ??
#355 [13:34] <webrosc> alex1, Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#356 [13:34] <webrosc> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#357 [13:34] <alex1> sigh....
#358 [13:34] <alex1> https://paste.ubuntu.com/p/pYf79swzNJ/
#359 [13:36] <webrosc> disable your VPN
#360 [13:36] <webrosc> you have malware too
#361 [13:36] <webrosc> ??> alex1 av/adwcleaner
#362 [13:36] <Absol> alex1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#363 [13:36] <Absol> alex1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#364 [13:36] <alex1> It is diabled. "NordVPN backgrpund process is disabled"
#365 [13:37] <webrosc> ??> alex1 av/avg
#366 [13:37] <Absol> alex1: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#367 [13:37] <Absol> alex1: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
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#369 [13:42] * Alex1 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#370 [13:42] <Alex1> and back after the system rebooted.... -_-
#371 [13:43] <Alex1> Launcher still refuses to download, still saying "unable to download"
#372 [13:44] <Alex1> and just to be on the safe side, this time I shut NordVPN completely down
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#374 [13:48] * baugakor [webchat@46-239-211-132.du.xdsl.is] has joined #minecrafthelp
#375 [13:48] <baugakor> hello
#376 [13:50] <YNE> when i go to start my minecraft launcher it doesn't open, it says the window is open but nothing pops up on my screen and i cant get it to show up I've tried uninstalling it and reinstalling it and everything is up to date, what should i do?
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#384 [15:21] <Alex1> still not working, as before
#385 [15:22] <vexeen> i cant log in on minecraft.net, each time i click on the login button it redirects me to the main page....
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#390 [16:15] * DragonFire [webchat@ip72-211-84-83.no.no.cox.net] has joined #minecrafthelp
#391 [16:15] <DragonFire> can someone helpme to figure out why minecraft crashes when loading the main menu
#392 [16:16] <DragonFire> can someone helpme to figure out why minecraft crashes when loading the main menu
#393 [16:47] * JiraiyaBlue [webchat@cpe-76-90-10-16.socal.res.rr.com] has joined #minecrafthelp
#394 [16:47] <JiraiyaBlue> Hello! I can't seem to connect to servers
#395 [16:48] <JiraiyaBlue> I've asked for help here before but nothing seems to work
#396 [16:52] * pedroeduardo_br [webchat@189.27.48.31.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#397 [16:52] <pedroeduardo_br> oi
#398 [16:53] <pedroeduardo_br> hello
#399 [16:53] * pedroeduardo_br [webchat@189.27.48.31.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
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#401 [17:01] * Xhado [webchat@104-218-65-137.allophone.biz] has joined #minecrafthelp
#402 [17:01] <Xhado> hello
#403 [17:02] * Xhado [webchat@104-218-65-137.allophone.biz] has quit. (Client Quit)
#404 [17:04] <Alex1> i'll be back tomorrow...
#405 [17:04] * Alex1 [webchat@aftr-95-222-29-111.unity-media.net] has quit. (Quit: webchat.esper.net)
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#407 [17:10] * pedroeduardo_br [webchat@189.27.48.31.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#408 [17:10] <pedroeduardo_br> hello
#409 [17:12] * thatdude505 [webchat@67-197-52-18.cm.dyn.comporium.net] has quit. (Client Quit)
#410 [17:12] <pedroeduardo_br> is not giving me the install version 1.8 of minecraft
#411 [17:15] <pedroeduardo_br> is away (Auto-away)
#412 [17:16] <pedroeduardo_br> How do I see if I'm absent or not?
#413 [17:17] <pedroeduardo_br> How do I see if I'm absent or not?
#414 [17:35] * Adam [webchat@cpe-174-103-242-205.insight.res.rr.com] has joined #minecrafthelp
#415 [17:37] <Adam> I am having an issue with Minecraft.net, where I can't login. Whenever I go to the login page, it says to use my mojang email but then boots me directly back to the homepage without logging me in at all, what do I do?
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#417 [17:43] * amin [webchat@mue-88-130-56-166.dsl.tropolys.de] has joined #minecrafthelp
#418 [17:43] <amin> hallo
#419 [17:43] * Lord_of_Life_ [~Lord@77.28.217.128] has joined #minecrafthelp
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#424 [17:47] <webrosc> Adam, as i just said to someone on the forum...There does seem to be a few issues on their website over the last few days, you ill just have to wait for Mojang to sort it as they are the only people who can work on issues on their website
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#426 [17:50] * carth [webchat@d53-187-159.nap.wideopenwest.com] has joined #minecrafthelp
#427 [17:53] <carth> my game will not finish loading after pressing play from the launcher. freezes on the mojang screen and says not responding. i have updated java, and re installed minecraft with no success
#428 [17:53] <webrosc> ??> carth tools/hjt
#429 [17:53] <Absol> carth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [17:53] <Absol> carth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#431 [17:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#432 [18:04] <carth> paste.ubuntu.com/p/kWYkcR694v/
#433 [18:04] <carth> did that link correctly?
#434 [18:05] <webrosc> you did, 2 seconds
#435 [18:06] <webrosc> you have some malware, premieropinion
#436 [18:06] <webrosc> ??> carth av/adwcleaner
#437 [18:06] <Absol> carth: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#438 [18:06] <Absol> carth: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#439 [18:06] <webrosc> run that, then try minecraft, should sort your issue
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#443 [18:47] <c839706192a67994b0189aa03f6e1a> c839706192a67994b0189aa03f6e1a1b902e74e7
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#445 [18:50] * carth [webchat@d53-187-159.nap.wideopenwest.com] has joined #minecrafthelp
#446 [18:54] <carth> i am still not able to get past the freeze "not responding" after pressing play on the launcher. I have run the ADWcleaner and restarted. any help would be appreciated. this problem seemed to show up after my server crashed. I restarted the server and the game would not open. my wife was still able to reconnect and play
#447 [19:40] * Mik [webchat@124.sub-174-216-4.myvzw.com] has joined #minecrafthelp
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#449 [19:41] * Diabetesfest [webchat@97-80-82-230.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#450 [19:41] <Diabetesfest> I need to migrate a old Minecraft account to one of the new Mojang ones and I know my username and password but forgot my email what do?
#451 [19:43] * Mik [webchat@124.sub-174-216-4.myvzw.com] has joined #minecrafthelp
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#454 [20:11] * Mik [webchat@124.sub-174-216-4.myvzw.com] has joined #minecrafthelp
#455 [20:12] <Mik> Hello! I just updated minecraft to its latest version earlier today and now it crashes every time I try to run the game. Have the minimum system requirements for playing minecraft changed recently?
#456 [20:16] * aleci [webchat@100.sub-174-194-3.myvzw.com] has joined #minecrafthelp
#457 [20:16] <aleci> hello
#458 [20:17] <aleci> so i cant see anyone skins no matter what version or sever im on and it is quite annoying please help
#459 [20:22] * schottler3 [webchat@c-68-46-85-15.hsd1.mn.comcast.net] has joined #minecrafthelp
#460 [20:24] <schottler3> Is there a way to reach an account technician over the phone?
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#463 [20:36] * alec [webchat@100.sub-174-194-3.myvzw.com] has joined #minecrafthelp
#464 [20:37] <alec> no ones skins are showing for me on any server please help
#465 [20:47] * Mg [webchat@cpe-70-92-68-28.new.res.rr.com] has joined #minecrafthelp
#466 [20:49] * alec [webchat@100.sub-174-194-3.myvzw.com] has quit. (Quit: webchat.esper.net)
#467 [20:49] <Mg> Hello! It won't let me log in on the website? I click on log in and then it just leads me back to the main page. i tried clcking on store and it said i didnt own minecraft, but i do? i have since 2014.
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#470 [21:13] * alec [webchat@100.sub-174-194-3.myvzw.com] has joined #minecrafthelp
#471 [21:13] * alec [webchat@100.sub-174-194-3.myvzw.com] has quit. (Client Quit)
#472 [21:33] * Sokur [webchat@56-167-29-181.fibertel.com.ar] has joined #minecrafthelp
#473 [21:36] <Sokur> I have an issue related to the video card driver
#474 [21:37] <Sokur> And MC is just not initializing