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#4 [01:04] <s3m> Hey, I forgot what email i used to start my account is there anyway to check using my minecraft name?
#5 [01:05] * Kieran [webchat@166-83-149-118.nzcomms.co.nz] has joined #minecrafthelp
#6 [01:06] * Kieran is now known as Guest18520
#7 [01:07] <Guest18520> I have minecraft downloaded on the xbox however it says "you can play this game for now or buy it to own" but i am supposed to have the actually game. Xbox One
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#9 [01:08] <s3m> Hey, I forgot what email i used to start my account is there anyway to check using my minecraft name?
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#13 [02:21] <MrIgareshka> Hi guys, can you help me? I have low fps in fullscreen, but not fullscreen fps > 60
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#15 [05:20] * elladan1 [webchat@78-11-221-210.static.ip.netia.com.pl] has joined #minecrafthelp
#16 [05:22] <elladan1> Hi do you know what i should do if im unable to transfer my old old minecraft account, first of all i cant transfer it to minecraft.net and second of all i tried to look for payment but paypal doesnt store the logs older than few years
#17 [05:16] * skyress3000 [webchat@ip5658660d.direct-adsl.nl] has joined #minecrafthelp
#18 [05:17] <skyress3000> Hello. Can you help me? My account is blocked.
#19 [05:18] <urielsalis> skyress3000: why you think its blocked?
#20 [05:18] <skyress3000> My password don't working
#21 [05:19] <skyress3000> My password is 100% correct and don't working.
#22 [05:20] <urielsalis> skyress3000: have you reset your password?
#23 [05:20] <skyress3000> My account is blocked
#24 [05:20] <skyress3000> I have minecon on my account
#25 [05:21] <urielsalis> skyress3000: have you reset your password?
#26 [05:21] <skyress3000> Yes, and don't working
#27 [05:22] <urielsalis> ??> skyress3000 login/throttle
#28 [05:22] <Absol> skyress3000: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#29 [05:22] <Absol> skyress3000: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#30 [05:24] <skyress3000> Can you change my e-mail?
#31 [05:24] <skyress3000> I have new location
#32 [05:24] <urielsalis> skyress3000: we are not Mojang
#33 [05:26] <skyress3000> How to unlock my account?
#34 [05:31] * Lord_of_Life [~Lord@77.28.217.70] has joined #minecrafthelp
#35 [05:32] <skyress3000> How to contact with Mojang?
#36 [05:32] <skyress3000> My account is valid
#37 [05:32] <urielsalis> skyress3000: Wait 1 hour without trying to login
#38 [05:33] <skyress3000> Don't working
#39 [05:35] * Lord_of_Life_ [~Lord@77.28.217.128] has quit. (Ping timeout: 180 seconds)
#40 [05:37] <skyress3000> How to contact with Mojang?
#41 [05:37] <urielsalis> ??> skyress3000 account/send-email
#42 [05:37] <Absol> skyress3000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#43 [05:37] <Absol> skyress3000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#44 [05:38] <urielsalis> skyress3000: note that they will tell you the same thing, just with 10 days of delay
#45 [05:39] <skyress3000> Wait 1 hour without trying to login?
#46 [05:40] <urielsalis> skyress3000: yes
#47 [05:42] <skyress3000> I don't have access to email, location security
#48 [05:42] <urielsalis> why not?
#49 [05:43] <skyress3000> I have new location, he asks for my location
#50 [05:49] <urielsalis> skyress3000: logging in doesnt ask for location
#51 [05:50] <skyress3000> On gmail yes
#52 [05:55] <skyress3000> Can you help me?
#53 [05:56] <urielsalis> skyress3000: contact Google support
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#59 [06:46] * Espercorn kicked thelounge20 from #minecrafthelp (Reason: helounge20 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#60 [07:28] * Alex1 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#61 [07:30] <Alex1> hello. still having problems with the launcher. "Unable to Download Minecraft. Try again later" HAd that issue for two days now. Was told to uninstall, reboot, reinstall, was told to deactivate my VPN (which was not running anyway) so I reinstalled while the program was shut down completely, was told to run a adwcleaner to get rid of stuffs. Nothin
#62 [07:30] <Alex1> g worked so far
#63 [07:34] <Greymagic27> ??> Alex1 tools/hjt
#64 [07:34] <Absol> Alex1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#65 [07:34] <Absol> Alex1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#66 [07:39] * Alex1 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#67 [07:39] <Alex1> here you are: https://paste.ubuntu.com/p/qn7d87qJ8n/
#68 [07:40] <Greymagic27> ??> Alex1 av/avg
#69 [07:40] <Absol> Alex1: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#70 [07:40] <Absol> Alex1: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#71 [07:40] <Greymagic27> And disable NordVPN
#72 [07:40] <Alex1> it is disabled.
#73 [07:41] <Greymagic27> Have you done the AVG steps?
#74 [07:41] <Alex1> it's completely shut down, it's not even in the task manager listed anymore
#75 [07:41] <Alex1> running that now while i'm writing
#76 [07:41] <Greymagic27> Running what?
#77 [07:42] <Alex1> avg
#78 [07:42] <Greymagic27> Make sure you disable it, after you do that try to launch MC again
#79 [07:42] <Alex1> what?
#80 [07:42] <Greymagic27> ' You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ'
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#84 [07:56] * Alex1 [webchat@aftr-95-222-29-111.unity-media.net] has joined #minecrafthelp
#85 [07:56] <Alex1> and back again, still not working
#86 [07:56] <Alex1> same error, unable to download yadda-yadda
#87 [07:56] <urielsalis> ??> Alex1 tools/hjt
#88 [07:56] <Alex1> no nordvpn, avg is off
#89 [07:56] <Absol> Alex1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [07:57] <Absol> Alex1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [07:57] <Alex1> https://paste.ubuntu.com/p/G53jKmsS2D/
#92 [08:00] <urielsalis> Alex1: disable nordvpn
#93 [08:00] <Alex1> it is.......
#94 [08:00] <Alex1> it's shut off, from the task manager
#95 [08:00] <Alex1> end process tree
#96 [08:00] <urielsalis> ??> Alex1 av/adwcleaner
#97 [08:00] <Alex1> it's not running
#98 [08:00] <Absol> Alex1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#99 [08:00] <Absol> Alex1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#100 [08:00] <urielsalis> Alex1: might still be connected even if its not running
#101 [08:01] <urielsalis> Alex1: as the service is still running
#102 [08:01] <Alex1> then how do i disconnect it, if it's not even running?
#103 [08:01] <urielsalis> Alex1: you start it, and make sure you set the client to off
#104 [08:01] * Junie [webchat@cpe-124-187-50-230.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#105 [08:01] <Alex1> that's how I had it deactivated, I haven't been running a VPN since saturday
#106 [08:02] <urielsalis> Alex1: also I think your username might be causing issues
#107 [08:02] <urielsalis> as it contains special characters
#108 [08:02] <urielsalis> ??> Alex1 win/!
#109 [08:02] <Absol> Alex1: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#110 [08:02] <Absol> Alex1: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#111 [08:02] * Junie [webchat@cpe-124-187-50-230.wb04.wa.asp.telstra.net] has quit. (Client Quit)
#112 [08:02] <Alex1> WAT?!
#113 [08:03] <Alex1> it has been working with that before!!
#114 [08:03] <urielsalis> Thats why im saying im not sure, might be triggered by the reinstall
#115 [08:03] <urielsalis> I know ! is definately doesnt work, not sure about that A with accent
#116 [08:03] <Alex1> I had that when I first bought minecraft over 10 years ago and it worked
#117 [08:04] <Alex1> it worked through 2 computers and gods know how many windows-reinstalls
#118 [08:04] <Alex1> only now it doesn'T, after i've been absent from the game for a half year.....
#119 [08:04] <urielsalis> I recently began having issues with my username as that contains a space, not in Minecraft though
#120 [08:04] <urielsalis> you never know
#121 [08:05] <Alex1> that's ridiculous
#122 [08:06] <Alex1> tried method 1, doesn't work
#123 [08:10] <Alex1> can't try method 2 because i've no minecraft.exe, only minecraftlauncher.exe
#124 [08:10] <Alex1> because the launcher doesn't download.........
#125 [08:27] <Alex1> i guess that's it then, no more minecraft......
#126 [08:37] * Rooroo [webchat@97-113-73-170.tukw.qwest.net] has joined #minecrafthelp
#127 [08:47] <Rooroo> Whenever I've tried to run minecraft lately, it gets stuck on the title screen (the one shown upon startup that just says "mojang"), does anyone know what this may be related to, and/or what I can do to fix it?
#128 [08:56] * Arescles [webchat@static-acs-24-154-128-25.zoominternet.net] has joined #minecrafthelp
#129 [08:57] <Arescles> I cannot start up minecraft. I am logged on my account, but when I click "Play" it just goes to a screen with a lot of text and won't let me play.
#130 [08:59] <Arescles> I have a macbook air and I have played for years. How do I gain access to my game?
#131 [09:03] * Arescles [webchat@static-acs-24-154-128-25.zoominternet.net] has quit. (Quit: webchat.esper.net)
#132 [09:07] * Laura [webchat@cpc118692-dudl13-2-0-cust224.16-1.cable.virginm.net] has joined #minecrafthelp
#133 [09:08] * Laura [webchat@cpc118692-dudl13-2-0-cust224.16-1.cable.virginm.net] has quit. (Client Quit)
#134 [09:08] * Laura [webchat@cpc118692-dudl13-2-0-cust224.16-1.cable.virginm.net] has joined #minecrafthelp
#135 [09:09] <Laura> Hi ive been having problems logging into my minecraft account. Ive contacted mojang support and ive recieved no reply :c and it says "We're currently replying to cases received on October"
#136 [09:09] <Laura> Im scared that I wont receive a reply and loose my account forever :(
#137 [09:09] <urielsalis> ??> Laura account/send-email
#138 [09:09] <Absol> Laura: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#139 [09:09] <Absol> Laura: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#140 [09:09] <urielsalis> Laura: see second link
#141 [09:09] <urielsalis> They might take a while :/
#142 [09:10] <Laura> But do you know how long it would be? :c
#143 [09:10] <Laura> Is there any other way I can contact mojang support instead of email?
#144 [09:10] <urielsalis> Laura: no
#145 [09:10] <urielsalis> and no
#146 [09:11] <Laura> Dont they have a phone number? :(
#147 [09:11] <urielsalis> Laura: no
#148 [09:11] <Laura> Ugh whyyyy
#149 [09:11] <urielsalis> Laura: Mind that they are still a indie company
#150 [09:12] <Laura> Yeah ik i just want my account back i dont wanna loose it :(
#151 [09:12] <CapFan67> An understandable concern. but as long as you have your TransactionID, you shouldn't lose your account.
#152 [09:13] <Laura> I dont think i have my transaction ID :( but i do have info of when i bought minecraft
#153 [09:14] <CapFan67> Here is the page that describes how to recover your transaction ID. Depending on when you purchased, it may be as simple as a single email: https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-
#154 [09:14] <Laura> Alright thanks for the help guys appreciate it! :)
#155 [09:15] * Laura [webchat@cpc118692-dudl13-2-0-cust224.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#156 [09:17] <tyteen4a03> ??> CapFan67 bot/help
#157 [09:17] <Absol> CapFan67: To use this service, there are several commands. ?? will answer a FAQ in-channel. ??< will privately send you the answer to a FAQ. ??> will answer a FAQ in channel with attention to the person you specify. ??>> will do the same, only privately
#158 [09:17] <Absol> CapFan67: For a list of FAQs I can answer (or more accurately, a link to one), check the keyword 'index' with '??< index'
#159 [09:17] <tyteen4a03> ??> CapFan67 index
#160 [09:17] <Absol> CapFan67: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#161 [09:19] <CapFan67> I didn't realize that I had bot access. I'll read through the FAQ. Thanks.
#162 [09:28] * TioBerry56 [webchat@5.104.184.209] has joined #minecrafthelp
#163 [09:29] <TioBerry56> Umm i want to ask why the official minecraft java page keeps returning me to the download minecraft page when i am trying to go to the login page!
#164 [09:30] * Guest18860 is now known as payonel
#165 [09:30] <TioBerry56> by minecraft official java page i meant site just to be clear
#166 [09:33] <tyteen4a03> TioBerry56: Minecraft.net
#167 [09:33] <TioBerry56> so i am sent here https://minecraft.net/en-us/ when i am actually trying to go to the login page
#168 [09:33] <tyteen4a03> TioBerry56: Minecraft.net's a bit borked at the moment - try account.mojang.com or another browser
#169 [09:34] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#170 [09:36] <TioBerry56> when will it be returned to normal ? like around 1 week or maybe a few months? I dont mind waiting howhever long it takes i just wanted to change my skin nithing else to add to it
#171 [09:36] <tyteen4a03> TioBerry56: have you tried another browser?
#172 [09:36] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#173 [09:37] <TioBerry56> well i havent yet i miight us well try and thank you for you helping me out
#174 [09:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#175 [10:05] <TioBerry56> i have another question so i have lost my gift card code and i do not remember it i dont know what to do sence if i delete the game i will not have it anymore.. and i will need to by the game again i dont really have problem with buying it again but i would like not to come to such a point
#176 [10:05] <tyteen4a03> TioBerry56: if you email Mojang and explain your situation, they will provide alternative instructions
#177 [10:06] <TioBerry56> okay then thank you for answearing my question your help is very apreciated
#178 [10:23] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
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#181 [11:05] * TryHardDuck [webchat@i577B87F2.versanet.de] has joined #minecrafthelp
#182 [11:06] <TryHardDuck> Ich kann nicht mit mein minecraft Starten
#183 [11:07] * tripflag [~ed@static.59.110.40.188.clients.your-server.de] has joined #minecrafthelp
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#188 [11:31] * Tim8 [webchat@p4FC000BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#189 [11:31] <Tim8> hello
#190 [11:31] <Tim8> can somebody help me?
#191 [11:33] <Tim8> is somebody here?
#192 [11:33] <Tim8> ?
#193 [11:55] <Txm> Hello, can somebody help me please with my problem?
#194 [11:55] <Txm> If I want to start Minecraft, it always says: Java doesn't start
#195 [11:55] * Theeatenmelon [webchat@bcde4c18.skybroadband.com] has joined #minecrafthelp
#196 [11:56] <Theeatenmelon> I have tried downlowding the launcher and it does not seem to work, any way to get it working?
#197 [11:57] <Txm> Theeatenmelon what´s your problem?
#198 [12:07] <Greymagic27> ??> Txm tools/hjt
#199 [12:07] <Absol> Txm: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#200 [12:07] <Absol> Txm: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#201 [12:07] <Greymagic27> Theeatenmelon, What is the exact message?
#202 [12:10] <Theeatenmelon> It says can't update native launcher
#203 [12:11] <Greymagic27> Theeatenmelon, Follow the HJT steps above
#204 [12:12] * Rooroo [webchat@97-113-73-170.tukw.qwest.net] has joined #minecrafthelp
#205 [12:12] <Rooroo> Whenever I've tried to run minecraft lately, it gets stuck on the title screen (the one shown upon startup that just says "mojang"), does anyone know what this may be related to, and/or what I can do to fix it?
#206 [12:12] <Greymagic27> ??> Rooroo tools/hjt
#207 [12:12] <Absol> Rooroo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#208 [12:12] <Absol> Rooroo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#209 [12:13] <Txm> Absol where should i send the link?
#210 [12:13] <Greymagic27> Here is fine Txm
#211 [12:15] <Txm> https://paste.ubuntu.com/p/DcMtczKSMS/
#212 [12:15] <Txm> is that fine?
#213 [12:15] <Greymagic27> Txm, What was the exact message?
#214 [12:16] <Txm> Java could not be started.
#215 [12:16] <Greymagic27> Is that the exact message?
#216 [12:16] <Txm> yes
#217 [12:17] <Greymagic27> ??> Txm win/reinst/full
#218 [12:17] <Absol> Txm: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#219 [12:17] <Absol> Txm: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#220 [12:18] <Greymagic27> Txm, Wait
#221 [12:18] <Greymagic27> Txm, Uninstall razer synapse and tell me when you have done that
#222 [12:19] <Txm> what means saves directory
#223 [12:19] <Greymagic27> Ignore that
#224 [12:19] <Greymagic27> Uninstall razer synapse
#225 [12:19] <Greymagic27> And tell me when you have done that
#226 [12:19] <Txm> only razer synapse
#227 [12:19] <Greymagic27> Yes
#228 [12:20] <Txm> Both?
#229 [12:20] <Greymagic27> only razer
#230 [12:21] <Greymagic27> Tell me when you've done that
#231 [12:22] <Txm> Can I reinstall it later because I need synapse for my keyboard, mouse, headset
#232 [12:22] <Greymagic27> I belive synapse is breaking your minecraft
#233 [12:22] <Greymagic27> So I would not advise it
#234 [12:23] * Theeatenmelon [webchat@bcde4c18.skybroadband.com] has quit. (Quit: webchat.esper.net)
#235 [12:24] <Txm> Done
#236 [12:25] <Greymagic27> Press Win + R
#237 [12:26] <Greymagic27> Write this in: rundll32 sysdm.cpl,EditEnvironmentVariables
#238 [12:26] <Greymagic27> Tell me when it opens
#239 [12:27] <Txm> ok
#240 [12:27] <Txm> open
#241 [12:27] <Greymagic27> There should be something called _JAVA_OPTIONS
#242 [12:27] <Greymagic27> Delete it
#243 [12:29] <Txm> I don't see Java _ options
#244 [12:29] <Greymagic27> On any of it?
#245 [12:30] <Txm> How on which?
#246 [12:30] <Greymagic27> Exit out of that
#247 [12:30] <Txm> i cant find _Java_options
#248 [12:31] <Greymagic27> Press the windows key
#249 [12:31] <Greymagic27> Search for 'CMD'
#250 [12:31] <Greymagic27> Right click it and open it as administrator
#251 [12:31] <Txm> done
#252 [12:31] <Greymagic27> Copy this in
#253 [12:31] <Greymagic27> REG delete "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" /F /V _JAVA_OPTIONS
#254 [12:32] <Txm> REG delete too?
#255 [12:32] <Greymagic27> Yes please, And tell me what the output is
#256 [12:32] <Txm> im sorry for my bad english i come from Germany
#257 [12:33] <Greymagic27> That's fine
#258 [12:33] <Txm> doesnt work
#259 [12:34] <Greymagic27> What does it say?
#260 [12:34] <Txm> wait
#261 [12:35] <Txm> So I should insert REG delete "HKLMSYSTEMCurrentê Setê Session ManagerEnvironment "/F/V _ JAVA _ OPTIONS in cmd
#262 [12:36] <Greymagic27> Copy (CTRL+C) and paste (CTRL+V) this: REG delete "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" /F /V _JAVA_OPTIONS
#263 [12:37] <Txm> ERROR: The specified registration key or value has not been found.
#264 [12:37] <Greymagic27> ??> Txm launcher/log
#265 [12:37] <Absol> Txm: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#266 [12:39] <Txm> Waiting for log output...
#267 [12:41] <Txm> No text appears
#268 [12:41] <Greymagic27> ??> Txm launcher/log-txt
#269 [12:41] <Absol> Txm: We need to see your full launcher log, which is created in the game directory.
#270 [12:41] <Absol> Txm: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#271 [12:42] <Txm> the newest?
#272 [12:42] <Greymagic27> Yes please
#273 [12:47] <Txm> wait
#274 [12:49] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#275 [12:55] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#276 [12:55] <Txm> my Internet crashed
#277 [12:56] <Txm> Absol are you here?
#278 [12:56] <CapFan67> Absol is just a bot. You were working with Greymagic27.
#279 [12:57] <Txm> oh ok
#280 [12:57] <Txm> Ubuntu doesnt work anymore
#281 [12:58] <CapFan67> Seems to load fine for me. https://paste.ubuntu.com/
#282 [12:59] <Txm> no doesnt work
#283 [13:00] <Txm> can i sent you the log here?
#284 [13:00] <CapFan67> You'll want to paste the log to https://paste.ubuntu.com/ then post the URL here.
#285 [13:02] <Txm> it says bad gateway
#286 [13:03] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#287 [13:07] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#288 [13:08] <Txm> Can I send them the log in the private chat?
#289 [13:08] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has quit. (Client Quit)
#290 [13:09] * Txm [webchat@p4FC000BB.dip0.t-ipconnect.de] has joined #minecrafthelp
#291 [13:09] <Txm> hello
#292 [13:09] <Txm> Can I send them the log in the private chat?
#293 [13:12] * Rooroo [webchat@97-113-73-170.tukw.qwest.net] has joined #minecrafthelp
#294 [13:12] <Rooroo> Absol, you asked me to give you this link earlier: https://paste.ubuntu.com/p/7JtCcdMRjV/
#295 [13:21] <Rooroo> Absol, did you get that?
#296 [13:22] <Anna> ?? bot
#297 [13:22] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#298 [13:23] <Rooroo> oh
#299 [13:23] <Anna> Greymagic27: ^
#300 [13:24] <Anna> Rooroo: what was your issue?
#301 [13:24] <Rooroo> well did you get it?
#302 [13:24] <Rooroo> I was heving trouble starting minecraft
#303 [13:24] <Anna> how exactly? what happens?
#304 [13:24] <Rooroo> it starts up, but gets stuck on the screen that says "mojang"
#305 [13:25] <Rooroo> you sent me these messages:
#306 [13:25] <Rooroo> https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#307 [13:25] <Rooroo> 10:12 <@Absol> Rooroo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#308 [13:25] <Anna> I didn't send you that
#309 [13:25] <Anna> Greymagic27 got Absol to
#310 [13:25] <Rooroo> this is confusing
#311 [13:25] <Rooroo> great...
#312 [13:25] <Txm> can you help me?
#313 [13:25] <Anna> anyway, it seems like PremierOpinion is probably causing your issue, Rooroo
#314 [13:26] <Anna> ??> Rooroo av/adwcleaner
#315 [13:26] <Absol> Rooroo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#316 [13:26] <Absol> Rooroo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#317 [13:26] <Anna> try that
#318 [13:26] <Rooroo> okay, thanks
#319 [13:26] <Txm> is cpt here?
#320 [13:27] <Anna> Txm: as CapFan67 said, it was Greymagic27 who was helping you
#321 [13:27] <Txm> oh is Greymagic27 here ;D
#322 [13:30] <Txm> Greymagic27 c
#323 [13:30] <Txm> Greymagic27 Can I send them the log in the private chat?
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#325 [13:43] * Itzz_Insanity [webchat@69-9-233-79-dynamic.midco.net] has joined #minecrafthelp
#326 [13:44] <Itzz_Insanity> I try to set my user name which was Itzz_Insanity and it said it was less then three characters, Then I refreshed the page and when I log in I dont get an error it just doesn't log me in.
#327 [13:45] <Itzz_Insanity> Hello?
#328 [13:46] * Itzz_Insanity [webchat@69-9-233-79-dynamic.midco.net] has quit. (Client Quit)
#329 [13:47] <Txm> Minecraft is working again! Thanks for the help!
#330 [13:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#331 [13:56] * Boltxix [webchat@089-101-118047.ntlworld.ie] has joined #minecrafthelp
#332 [13:56] <Boltxix> Hello !
#333 [13:57] * Boltxix [webchat@089-101-118047.ntlworld.ie] has quit. (Client Quit)
#334 [14:33] * Zackattack [webchat@c-73-20-39-75.hsd1.ut.comcast.net] has joined #minecrafthelp
#335 [14:36] <Zackattack> So, today I was planning on playing 1.13.2. I've been excited to play but because my computer is old I need OptiFine to have an enjoyable experience.
#336 [14:36] <Zackattack> My client isn't currently modded, hacked, or anything of the sort. But every time I launch the game, it either crashes, or doesn't even get to the loading "Mojang" screen and simply stops.
#337 [14:37] <Lord_Ralex> A) Optifine is a mod
#338 [14:37] <Lord_Ralex> B) What's the crash message you get
#339 [14:37] <Zackattack> A) Optifine is not currently installed in the version.
#340 [14:38] <Zackattack> B) lemme grab that for you
#341 [14:39] <Lord_Ralex> As long as you understand that, then it's fine. Too many think it's not a mod.
#342 [14:39] <Zackattack> I'm going to launch the game real quick and get the crash report.
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#345 [14:43] <Zackattack> Okay, I have the game output. This time it says it has 1 fatal and 4 errors that occured during launch
#346 [14:43] <Lord_Ralex> Please provide it using http://paste.ubuntu.com
#347 [14:45] <Zackattack> https://paste.ubuntu.com/p/8nrcNfFxjM/ I hope I did this right
#348 [14:45] <Lord_Ralex> ??> Zackattack win/dxdiag
#349 [14:45] <Absol> Zackattack: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#352 [14:54] <Zackattack> Okay, I just copied everything that came up: https://paste.ubuntu.com/p/phh85XxrKc/
#353 [14:54] <Lord_Ralex> Yeah, I was expecting that.
#354 [14:55] <Lord_Ralex> Your machine is way below the minimum requirements to start with, and 1.13.2 introduced a change which essentially renders *really* old hardware unable to run the game.
#355 [14:55] <Lord_Ralex> You can attempt to follow the note on https://bugs.mojang.com/browse/MC-137353 but
#356 [14:55] <Lord_Ralex> That'd just be a temporary fix in the end, since your machine's CPU is *very* old.
#357 [14:56] * ToyoTole [webchat@93-86-65-7.dynamic.isp.telekom.rs] has joined #minecrafthelp
#358 [14:56] <ToyoTole> Hello
#359 [14:56] <Zackattack> Alright. Well, thank you.
#360 [14:56] <Zackattack> Guess it's time to start saving for a newer computer.
#361 [14:56] <CapFan67> Zackattack, as a note, it's likely that 1.13.1 will run just fine.
#362 [14:57] <ToyoTole> I need help with my Minecraft launcher, it crashes everytime i try to launch 1.13.2, 1.13.1 and older work fine
#363 [14:57] <Zackattack> I just had the same problem Toyo
#364 [14:57] <ToyoTole> do you know how to fix?
#365 [14:57] <Zackattack> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#366 [14:58] <Zackattack> It might be that your machine is too old (Like mine) and 1.13.2 is prejudice against old machines
#367 [14:58] * Maniek [webchat@uwm-a007-12.uwm.edu.pl] has joined #minecrafthelp
#368 [14:58] <CapFan67> Zackattack, we'll see if Mojang addresses this as a bug, or enforces the minimum requirements.
#369 [14:58] <ToyoTole> let me try the link
#370 [15:00] <Maniek> Hi im sorry but i have crash reaport when i try start my game
#371 [15:00] <Maniek> This is my dxdiag report https://paste.ubuntu.com/p/PjKkZvszxG/
#372 [15:01] <ToyoTole> How do i do the Dxdiag report?
#373 [15:01] <CapFan67> ??> ToyoTole win/dxdiag
#374 [15:01] <Absol> ToyoTole: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#375 [15:02] * Zackattack [webchat@c-73-20-39-75.hsd1.ut.comcast.net] has joined #minecrafthelp
#376 [15:02] <ToyoTole> here https://paste.ubuntu.com/p/tFwJMsgky2/
#377 [15:02] <ToyoTole> thats my dxdiag
#378 [15:05] <CapFan67> Your machine is below the minimum requirements. 1.13.2 introduced changes that cause older hardware to produce your error. You can watch this bug report to see if/when it's solved: https://bugs.mojang.com/browse/MC-137353
#379 [15:06] <ToyoTole> okay, thanks.
#380 [15:07] <ToyoTole> thanks for the help, cya later if ill need something else
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#382 [15:10] <Maniek> https://paste.ubuntu.com/p/PjKkZvszxG/
#383 [15:56] * PoshPika [webchat@184.103.103.93] has joined #minecrafthelp
#384 [15:57] <PoshPika> I'm getting a weird color glitch in 1.13 and the older versions
#385 [15:58] <PoshPika> i have the picture i screenshot as an example
#386 [16:10] <PoshPika> https://pbs.twimg.com/media/DqtPQGjUcAAkHGN.jpg
#387 [16:14] * bluemeadow [webchat@mctnnbsa70w-47-54-48-27.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#388 [16:14] <bluemeadow> hi guys
#389 [16:15] <bluemeadow> I need some help with my game
#390 [16:16] <bluemeadow> for some reason it keeps crashing on start up
#391 [16:18] * bluemeadow [webchat@mctnnbsa70w-47-54-48-27.dhcp-dynamic.fibreop.nb.bellaliant.net] has quit. (Client Quit)
#392 [16:21] <PoshPika> yeah mine does a WEIRD glitch that idk
#393 [16:37] * gwjc [webchat@galton0408w-grc-09-50-100-235-127.dsl.bell.ca] has joined #minecrafthelp
#394 [16:39] <gwjc> I just received an email saying my minecraft account was migrated to a mojang account - but I did not request this
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#397 [16:54] <PoshPika> i guess we gotta figure this stuff out on our own
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#402 [18:03] <PoshPika> all i need to do is figure out how to fix this: https://pbs.twimg.com/media/DqtPQGjUcAAkHGN.jpg
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#405 [18:06] <lhlkuglukg> Im having the Java SE Binary error
#406 [18:06] <matt1> ok so ice done what it said already but it still wont work
#407 [18:06] <lhlkuglukg> does anyone know how to fix it
#408 [18:07] * lhlkuglukg [webchat@node119.seg55.ucf.edu] has quit. (Client Quit)
#409 [18:13] <matt1> i have discord, if i can have somone join a groupchat and ill screenshare what the thinbg is cuz this wont work
#410 [18:16] <PoshPika> i might just delete minecraft for good cause no ones helping.
#411 [18:16] * YetiScout [webchat@152.7.255.232] has joined #minecrafthelp
#412 [18:16] <YetiScout> So my minecraft will not load past the Mojang screen
#413 [18:17] <YetiScout> ive tried re downloading it but the same thing keeps happening everytime.
#414 [18:22] <PoshPika> @YetiScout seriously? i've had that happen too. i just reinstalled it an it worked but mines doing this: https://pbs.twimg.com/media/DqtPQGjUcAAkHGN.jpg
#415 [18:23] <YetiScout> mines not doing that. I just get stuck at the mojang screen. Ive let it load for hours and it just sits there
#416 [18:25] <PoshPika> thats bs and no ones helpin us so its like why are we even here. ive been here all day it seems
#417 [18:25] <matt1> hey atleast you can get into mc
#418 [18:25] <PoshPika> cant play it tho
#419 [18:26] <matt1> it says i need more memory error code thing but when i add more gbs to it it does the same "not responding " or gets stuck at loading terrain
#420 [18:27] <PoshPika> minecraft is super glitchy i guess. i wish i could help you guys
#421 [18:29] <matt1> thing is it works on my dads mac xD
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#424 [18:31] <PoshPika> and i cant put minecraft on our desktop. it got a virus last time i did it
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#426 [18:34] <YetiScout> well it was working a few months ago then it just stopped
#427 [18:49] <PoshPika> yeah same. i cant even play on it. its too glitched and i cant explain it
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#437 [20:45] <Guest90910> what do i do if I forgot my premium account's email
#438 [20:46] <Andrio> Guest90910, do you know the name?
#439 [20:47] * Guest90910 [webchat@184-99-108-227.boid.qwest.net] has quit. (Client Quit)
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#441 [20:57] * Kikikitcat [webchat@c-73-2-30-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#442 [20:59] <Kikikitcat> Whenever I try to log into mojang (trying to change my skin), it always starts to load, and then brings me right back to the home. No matter how many times I try, I press log in in the top right and it ALWAYS brings me back to the home page.
#443 [21:02] <Andrio> Kikikitcat, are you at https://minecraft.net/ ?
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#450 [23:35] * vance [webchat@108-198-89-187.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#451 [23:36] <vance> ok so my launcher updated and now my single plauyer saves are gone along with my ability to play older versions any suggersions?