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#2 [03:50] * corn_table [webchat@60.210.147.126] has joined #minecrafthelp
#3 [03:51] <corn_table> hello,my minecraft for windows10 's key had been hacked,how will i do?
#4 [03:52] <urielsalis> corn_table: contact Microsoft support
#5 [03:52] <urielsalis> corn_table: by the way, why you think it was hacked?
#6 [03:53] <corn_table> my key(minecraft for windows10) was been redeemed,but it was not me.
#7 [03:53] <urielsalis> corn_table: then yes, contact Microsoft support
#8 [03:54] <corn_table> but Microsoft support said i should contact you.
#9 [03:57] <urielsalis> corn_table: we are not Mojang
#10 [03:57] <corn_table> thank you,but how can i contact mojang :(
#11 [03:58] <urielsalis> ??> corn_table account/send-email
#12 [03:58] <Absol> corn_table: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#13 [03:58] <Absol> corn_table: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#14 [04:02] <corn_table> thanks you very much!
#15 [04:14] * AliceDarksmith [webchat@94.221.224.159.triolan.net] has joined #minecrafthelp
#16 [04:15] <AliceDarksmith> Hi. I can't enter my minecraft profile.
#17 [04:17] <urielsalis> AliceDarksmith: what happens when you try?
#18 [04:17] <AliceDarksmith> I can't enter my minecraft profile on the official website. They say, I can enter through Mojang, but there's nothing.
#19 [04:17] <urielsalis> AliceDarksmith: what happens when you try?
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#21 [04:24] <AliceDarksmith> It starts entering but then it throws me away and sais that I need to enter through Mojang Account. But there I can't get to my profile either. I can see only my payment data, change nickname, but I can't change skins or anything else
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#29 [05:55] <Yodel> Hi
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#35 [07:24] * Unicorn [webchat@cpe-110-151-169-60.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#36 [07:24] <Kopie115> hello, always when i start minecraft launcher, everything works, but when i start minecraft (game, not launcher), i have white screen, and if i click anywhere, it will make sound and it works, but i cant see nothing beacuse of white screen, and when i tried to power minecraft with forge, it worked, but when i tried original minecraft (using java) i
#37 [07:24] <Kopie115> t doesnt work, pls help, i tried uninstalling mods,reinstalling minecraft, restarting PC and a lot of tutorials, but none of them helped me.
#38 [07:25] <Unicorn> My bf can’t access his account. He’s forgotten email logins so he can’t even reset his password 😞
#39 [07:26] <Greymagic27> ??> Unicorn account/send-email
#40 [07:26] <Absol> Unicorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#41 [07:26] <Absol> Unicorn: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#42 [07:26] <Greymagic27> ??> Unicorn account/trans-id
#43 [07:26] <Absol> Unicorn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#44 [07:26] <Kopie115> hello, always when i start minecraft launcher, everything works, but when i start minecraft (game, not launcher), i have white screen, and if i click anywhere, it will make sound and it works, but i cant see nothing beacuse of white screen, and when i tried to power minecraft with forge, it worked, but when i tried original minecraft (using java) i
#45 [07:26] <Kopie115> t doesnt work, pls help, i tried uninstalling mods,reinstalling minecraft, restarting PC and a lot of tutorials, but none of them helped me.
#46 [07:27] * Unicorn [webchat@cpe-110-151-169-60.qb06.qld.asp.telstra.net] has quit. (Client Quit)
#47 [07:27] <Greymagic27> Kopie115, Right click shortcut or MinecraftLauncher.exe, go to compatibility tab and make sure Windows XP is not set. Windows XP is not supported anymore.
#48 [07:27] <Kopie115> but i was saying, my launcher works, but game not, this will repair launcher white screen
#49 [07:28] <Greymagic27> Hopefully it will
#50 [07:28] <Kopie115> and i already tried it
#51 [07:28] <Kopie115> my launcher works, but game not
#52 [07:28] <Kopie115> shortcut starts launcher, not minecraft so it cant repair minecraft, but only launcher
#53 [07:29] <Greymagic27> Go here: https://minecraft.net/en-us/download/alternative/ and download the .exe
#54 [07:29] <Greymagic27> See if launching minecraft from the exe fixes your problem
#55 [07:29] <Kopie115> ok i will try it
#56 [07:34] <Kopie115> i now tried, it doesnt work :(
#57 [07:34] <Greymagic27> As far as I can tell it's an ongoing issue: https://bugs.mojang.com/browse/MCL-5511
#58 [07:35] * urielsalis goes check
#58 [07:35] <urielsalis> ??> Kopie115 win/dxdiag
#59 [07:35] <Absol> Kopie115: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#60 [07:35] <Kopie115> and where to send it?
#61 [07:35] <Greymagic27> Here is fine
#62 [07:36] <Kopie115> ok
#63 [07:38] <Kopie115> i cant send it here
#64 [07:38] <Greymagic27> Use paste.ubuntu.com
#65 [07:43] <Kopie115> omg why i need to register for it... :/
#66 [07:43] <urielsalis> You dont
#67 [07:44] <Kopie115> here
#68 [07:44] <Kopie115> https://paste.ubuntu.com/p/VwvckRdV9f/plain/
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#71 [07:56] <Kopie115> im trying to fix it more than 1.5 month, i hope it will work
#72 [07:57] <Kopie115> + i already tried updating my graphic card driver
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#80 [10:09] * davidbandit [webchat@87-50-151-43-cable.dk.customer.tdc.net] has joined #minecrafthelp
#81 [10:09] <davidbandit> Hello,
#82 [10:10] <davidbandit> I have an issue with my account, can anyone help me?
#83 [10:10] <urielsalis> davidbandit: depends
#84 [10:10] <davidbandit> When i reset my password, i get no reset mail.
#85 [10:10] <urielsalis> davidbandit: its not in spam>
#86 [10:10] * SLAVEOFGAMING [webchat@93-86-97-106.dynamic.isp.telekom.rs] has joined #minecrafthelp
#87 [10:10] <davidbandit> No
#88 [10:10] <urielsalis> davidbandit: what is your username?
#89 [10:10] <davidbandit> davidbandit
#90 [10:11] <SLAVEOFGAMING> Umm hello can anybody help me with core minidumps
#91 [10:11] <davidbandit> I migrated the account already and got a confirmation email for that.
#92 [10:11] <urielsalis> davidbandit: how long ago you migrated it?
#93 [10:11] <urielsalis> SLAVEOFGAMING: thats normal, post the full error in paste.ubuntu.com please
#94 [10:11] <davidbandit> 8/9/17
#95 [10:12] <urielsalis> ??> davidbandit account/send-email
#96 [10:12] <Absol> davidbandit: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#97 [10:12] <Absol> davidbandit: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#98 [10:12] <urielsalis> ??> davidbandit account/trans-id
#99 [10:12] <Absol> davidbandit: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#100 [10:12] <davidbandit> davidbanditdavid@gmail.com
#101 [10:12] <SLAVEOFGAMING> https://paste.ubuntu.com/p/zTWpvJ8Cqb/
#102 [10:12] <SLAVEOFGAMING> here you go
#103 [10:12] <urielsalis> davidbandit: this is a public channel
#104 [10:12] <davidbandit> Oh, sorry.
#105 [10:13] <davidbandit> Can't find my transaction id.
#106 [10:13] <davidbandit> Though.
#107 [10:13] <urielsalis> ??> SLAVEOFGAMING tools/hjt
#108 [10:13] <Absol> SLAVEOFGAMING: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#109 [10:13] <Absol> SLAVEOFGAMING: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#110 [10:13] <urielsalis> davidbandit: third link will help you to recover it
#111 [10:13] <davidbandit> Aight i'll try thanks.
#112 [10:14] <urielsalis> ??> SLAVEOFGAMING win/dxdiag
#113 [10:14] <Absol> SLAVEOFGAMING: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#114 [10:14] <SLAVEOFGAMING> https://paste.ubuntu.com/p/5Yrcz6NM6x/
#115 [10:14] <SLAVEOFGAMING> Here is the log file
#116 [10:16] <urielsalis> SLAVEOFGAMING: follow the dxdiag instructions too please
#117 [10:16] <SLAVEOFGAMING> https://paste.ubuntu.com/p/cfVqvJNtXv/
#118 [10:16] <SLAVEOFGAMING> There you go
#119 [10:17] <urielsalis> hmm
#120 [10:17] * Levi [webchat@173-219-23-98.com.sta.suddenlink.net] has joined #minecrafthelp
#121 [10:17] <SLAVEOFGAMING> oh God
#122 [10:18] <SLAVEOFGAMING> it's not good isn't it
#123 [10:18] <urielsalis> SLAVEOFGAMING: its either Avast or graphics drivers
#124 [10:18] <urielsalis> graphics drivers are reasonably updated, so lets try uninstalling Avast
#125 [10:18] <SLAVEOFGAMING> Okay
#126 [10:18] <SLAVEOFGAMING> Should i first try to disable it
#127 [10:18] <urielsalis> SLAVEOFGAMING: you had a nvidia gpu? Im seeing PhysX in your path
#128 [10:19] * SLAVEOFGAMING [webchat@93-86-97-106.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#129 [10:19] <urielsalis> SLAVEOFGAMING: might work, but from experience Avast doesnt deactive itself
#130 [10:20] * SLAVEOFGAMING [webchat@93-86-97-106.dynamic.isp.telekom.rs] has joined #minecrafthelp
#131 [10:20] <urielsalis> SLAVEOFGAMING: might work, but from experience Avast doesnt deactive itself
#132 [10:20] <SLAVEOFGAMING> I don't know why it disconnected me
#133 [10:20] <SLAVEOFGAMING> From the chat
#134 [10:20] <Nuclear_blaze> hey im having trouble starting the game is gives me the error: Failed to download file. datafixerupper-1.0.19.jar
#135 [10:21] <urielsalis> ??> Nuclear_blaze tools/hjt
#136 [10:21] <Absol> Nuclear_blaze: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#137 [10:21] <Absol> Nuclear_blaze: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#138 [10:21] <SLAVEOFGAMING> Okay I'm gonna uninstall minecraft
#139 [10:21] <urielsalis> SLAVEOFGAMING: uninstall Avast
#140 [10:21] <SLAVEOFGAMING> i meant avast
#141 [10:21] <SLAVEOFGAMING> ..
#142 [10:21] <SLAVEOFGAMING> lol
#143 [10:21] <urielsalis> :P
#144 [10:22] <Nuclear_blaze> im on mac
#145 [10:22] <urielsalis> Nuclear_blaze: any adblockers or parental control software?
#146 [10:22] <urielsalis> Nuclear_blaze: or antivirs
#147 [10:22] <Nuclear_blaze> its a school computer sooo
#148 [10:22] <urielsalis> Nuclear_blaze: then yes
#149 [10:23] <Nuclear_blaze> we all have personal computers but everything is resticted because they are dumb
#150 [10:23] <urielsalis> Nuclear_blaze: You need to talk to your school, the IT department is blocking Minecraft from downloading
#151 [10:23] <Nuclear_blaze> probably
#152 [10:23] <Nuclear_blaze> most games are blocked but we always figure out ways around them]
#153 [10:24] <Nuclear_blaze> they've started to tighten security tho
#154 [10:25] <SLAVEOFGAMING> should i restart the pc now?
#155 [10:25] <urielsalis> SLAVEOFGAMING: yep
#156 [10:26] <SLAVEOFGAMING> Okay I'l be back i 5 min
#157 [10:26] <urielsalis> Nuclear_blaze: to block that they are either blocking AWS(so most of big services), or .jar downloads(which is dumb)
#158 [10:27] <Nuclear_blaze> so i should probably write administration a kind email asking why they are disabling common features of our computers that don't harm the school or systems in any way?
#159 [10:27] <urielsalis> Nuclear_blaze: probably
#160 [10:28] <urielsalis> Nuclear_blaze: their excuse might be tat they block non-educational material .-.
#161 [10:28] <Nuclear_blaze> pfft
#162 [10:29] <Nuclear_blaze> All work and no play makes jack a dull boy
#163 [10:29] <Nuclear_blaze> they should realize this
#164 [10:30] * CarlosSW [webchat@186.214.100.157.static.host.gvt.net.br] has joined #minecrafthelp
#165 [10:30] <CarlosSW> help
#166 [10:30] <urielsalis> CarlosSW: with?
#167 [10:31] <CarlosSW> i forgot my acount email and i can login
#168 [10:31] <Nuclear_blaze> oof
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#170 [10:31] <CarlosSW> im brazilian
#171 [10:31] <CarlosSW> please help me
#172 [10:32] * SLAVEOFGAMING [webchat@93-86-97-106.dynamic.isp.telekom.rs] has joined #minecrafthelp
#173 [10:32] <urielsalis> CarlosSW: with?
#174 [10:32] <SLAVEOFGAMING> It hasn't worked
#175 [10:32] <urielsalis> SLAVEOFGAMING: then its the GPU
#176 [10:32] <urielsalis> SLAVEOFGAMING: can you give me the link to the dxdiag?
#177 [10:33] <SLAVEOFGAMING> what link
#178 [10:33] <SLAVEOFGAMING> https://paste.ubuntu.com/p/cfVqvJNtXv/
#179 [10:33] <SLAVEOFGAMING> this link?
#180 [10:33] * CarlosSW [webchat@186.214.100.157.static.host.gvt.net.br] has quit. (Client Quit)
#181 [10:34] <urielsalis> SLAVEOFGAMING: download and install https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7730
#182 [10:36] <SLAVEOFGAMING> okay it's downloading
#183 [10:40] <SLAVEOFGAMING> it just finished installing and it dissapeared
#184 [10:42] <SLAVEOFGAMING> what do i do now
#185 [10:44] <urielsalis> SLAVEOFGAMING: its installed?
#186 [10:44] <urielsalis> SLAVEOFGAMING: might need to reboot
#187 [10:44] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#188 [10:44] <SLAVEOFGAMING> i guess
#189 [10:45] <SLAVEOFGAMING> Let me try rebooting
#190 [10:50] * SLAVEOFGAMING [webchat@93-86-97-106.dynamic.isp.telekom.rs] has joined #minecrafthelp
#191 [10:50] <SLAVEOFGAMING> urielsalis it didn't work
#192 [10:59] <SLAVEOFGAMING> What should i do now
#193 [10:59] <SLAVEOFGAMING> ?
#194 [11:01] * cOHECTUM [webchat@198.163.212.26] has joined #minecrafthelp
#195 [11:02] <cOHECTUM> im getting an error that says unable to download datafixerupper, can anyone help me
#196 [11:03] <cOHECTUM> it works on my home network but i am unable to launch the game on this network
#197 [12:23] * akasuperman [webchat@ool-944bf212.dyn.optonline.net] has joined #minecrafthelp
#198 [12:24] <akasuperman> i was on uh mc and i tried to join a server and it said "failed to login the authentication are currently down for maintence can you help
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#201 [12:47] <Kilamanjaro> when i stepped through a nether gate into the nether in Vanilla Java addition personal realm, the game crashed, on reload i get something about a java error and disconnected everytime
#202 [12:50] <Kilamanjaro> nvm, dumped my cache, and i'm working now. sorry
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#207 [14:00] * Envite [webchat@85.155.120.227.dyn.user.ono.com] has joined #minecrafthelp
#208 [14:00] <Envite> Hi all
#209 [14:01] <Envite> How to reopen a bug in Jira?
#210 [14:39] * eblewit7 [webchat@142.166.233.74] has joined #minecrafthelp
#211 [14:41] <eblewit7> Hi I can't seem to login to my minecraft accound, because my password isn't working. And I can't reset my password, as the email won't send
#212 [14:44] <eblewit7> Hi I can't seem to login to my minecraft accound, because my password isn't working. And I can't reset my password, as the email won't send
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#218 [15:10] * Chris [webchat@dsl-user.acndigital.net] has joined #minecrafthelp
#219 [15:10] <Chris> How do i change my email address
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#226 [15:54] <imweird> I have the Unable to save download. close.ogg and I have checked everything and have nothing to delete off of my system and apps and features that will stop that from working and it is not working
#227 [15:56] * imweird [webchat@47-208-62-209.erkacmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
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#229 [15:57] <imweird> Unable to save download. close.ogg is my problem, I have tried deleting any antivirus software but there is none and I have tried everything
#230 [16:02] * xNiko [webchat@c-73-177-234-85.hsd1.va.comcast.net] has joined #minecrafthelp
#231 [16:03] <xNiko> Hello so uhm I restarted the launcher and stuff but it keeps saying "ERROR unable to create directory" like 3 times even after restarting, how do I like, fix it something.
#232 [16:04] <imweird> Unable to save download. close.ogg is my problem, I have tried deleting any antivirus software but there is none and I have tried everything
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#236 [16:06] <chris> I'm having issues with my minecraft game. Can anyone help me troubleshoot?
#237 [16:21] <chris> This is a link to my log. I sincerely hope someone can help. https://drive.google.com/file/d/1BmTTmEWqPe7TwhJZouhzOE7a4jL-Ol_I/view?usp=sharing
#238 [16:34] * Matt9 [webchat@180.sub-174-219-6.myvzw.com] has joined #minecrafthelp
#239 [16:36] <Matt9> im on windows 10. so whenever i try to open snapshot 17w43a and everything else above it crashes. im not sure if this has to do with that i have bedrock edition and java edition.
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#244 [16:58] <Zupa> Hello, I've got this error when I try to create or join a save in singleplayer, also when I try to join a multiplayer game : the game crashes on "saving world" and it says " The game crashed whilst mouseclicked event handler ", I tried to uninstall McAfee and Avast, unable my firewall but none of these fixes works, have u got a fix for that?
#245 [17:21] * Danny [webchat@cpe-101-164-160-98.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#246 [17:22] <Danny> Is there a way to stop the windows 10 edition of minecraft from pausing when alt-tabbing?
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#250 [17:52] * nick [webchat@cpc86401-seve24-2-0-cust340.13-3.cable.virginm.net] has joined #minecrafthelp
#251 [17:52] <nick> hi
#252 [17:52] <mofazeli> hello sir
#253 [17:52] <nick> basically my situation is
#254 [17:52] * nick is now known as Guest53426
#255 [17:52] <Guest53426> i used to play minecraft about 8/9 years ago
#256 [17:52] <Guest53426> and ive tried to login and my account details have been changed
#257 [17:53] <Guest53426> but i dont have access to my old email to recover it
#258 [17:53] <mofazeli> im having trouble downloading Minecraft. im getting an error
#259 [17:54] <payonel> mofazeli: what error do you get?
#260 [17:55] <mofazeli> says this 'Unable to save download. cave18.ogg'
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