#1 [08:11] * Tada [webchat@89-160-43-98.cust.bredband2.com] has joined #minecrafthelp
#2 [08:12] <Tada> Hey, I have a problem, I used my Windows 10 Edition key in 2015 and now i forgot which account i used it on. i have tried all the accounts i can remember but still can't manage to get on the right one
#3 [08:12] <Greymagic27> ??> Tada account/send-email
#4 [08:12] <Absol> Tada: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#5 [08:12] <Absol> Tada: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#6 [08:12] <Greymagic27> ??> Tada account/trans-id
#7 [08:13] <Absol> Tada: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#8 [08:14] <Tada> i am super confused. So much text and don't know what text is what.
#9 [08:14] <Greymagic27> The first bit is how to send an email to mojang, the second bit is how to find your transaction-id that you need
#10 [08:14] <Tada> oh okey. Thanks i will try this stuff. Thanks :)
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#13 [08:19] * Lord_of_Life [~Lord@46.217.128.63] has joined #minecrafthelp
#14 [08:40] * DennisLindahl [webchat@77.247.154.108] has joined #minecrafthelp
#15 [08:41] <DennisLindahl> Hello
#16 [08:41] <Greymagic27> Hi!
#17 [08:42] <DennisLindahl> I need some help here can you please help me With something?
#18 [08:42] <Greymagic27> Sure, What's the problem?
#19 [08:43] <DennisLindahl> well i have bought minecraft 2 times in my life and my first account is just gone With out me doing anything and i got 1 more that is New but i played onlline before on it but now i can only play demo, do you know what's going on?
#20 [08:43] <Greymagic27> ??> DennisLindahl account/send-email
#21 [08:43] <Absol> DennisLindahl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#22 [08:43] <Absol> DennisLindahl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#23 [08:43] <Greymagic27> ??> DennisLindahl account/trans-id
#24 [08:43] <Absol> DennisLindahl: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#25 [08:44] <DennisLindahl> well the problem is it's saying i have not bought minecraft before, like??
#26 [08:45] <Greymagic27> Contact mojang about it, They will be able to help you further
#27 [08:46] <DennisLindahl> Ive been trying but idk where to go to do that
#28 [08:47] <Greymagic27> I sent you the steps above :P
#29 [08:47] <DennisLindahl> Okay il be back in a bit
#30 [08:52] <DennisLindahl> How am i suppose to have the transaction ID when i got the card from the store .3.
#31 [08:53] <Greymagic27> You used a gift card?
#32 [08:54] <DennisLindahl> no the minecraft card thingy
#33 [08:55] <DennisLindahl> and it sais on info that i dont have the game?
#34 [08:55] <DennisLindahl> but i did have it
#35 [08:55] <DennisLindahl> and played With friends online?
#36 [08:55] <Greymagic27> What minecraft card thingy?
#37 [08:55] <DennisLindahl> The Cards you can get in GameStop and sutch
#38 [08:56] <Greymagic27> Alright, Hang on
#39 [08:56] <DennisLindahl> That has a code on the back and you can log into an email then use the code then you will have the game
#40 [08:56] <Greymagic27> ??> DennisLindahl account/trans-id/skrill
#41 [08:57] <Absol> DennisLindahl: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#42 [08:57] <Absol> DennisLindahl: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#43 [08:57] <DennisLindahl> well i used it in 2018 not in 2013
#44 [08:57] <DennisLindahl> or 2017
#45 [08:58] <Greymagic27> They deal with all gift code purchases now, So the best bet would be to contact them using the info I provided
#46 [08:59] <DennisLindahl> so help@skrill.com
#47 [08:59] <Greymagic27> Also look at http://prntscr.com/ll6qks
#48 [09:01] <DennisLindahl> Sutch much work just because my account wont work like it did
#49 [09:01] <Greymagic27> Yea :P
#50 [09:01] <DennisLindahl> like what's going on?
#51 [09:01] <DennisLindahl> has this happened to others before?
#52 [09:01] <Greymagic27> Not sure, We get so many people in here it's hard to keep track of all the issues :P
#53 [09:02] <DennisLindahl> okay thanks tho..
#54 [09:02] <Greymagic27> Check the email that is linked with your account, you might have the transaction ID in there
#55 [09:02] <DennisLindahl> checked
#56 [09:03] <Greymagic27> Contact skrill and see if they know your transaction-id
#57 [09:05] <DennisLindahl> okay
#58 [09:14] <DennisLindahl> but it only sais stuff about skill not any other cards
#59 [09:14] <Greymagic27> I know but it could count as a gift code purchase so it's worth checking
#60 [09:16] <DennisLindahl> i Guess i just have to use Money again to get a New damn user even tho i did play on it so i just dont understand why minecraft has to be so stupid
#61 [09:17] * DennisLindahl [webchat@77.247.154.108] has quit. (Quit: webchat.esper.net)
#62 [09:18] * DennisLindahl [webchat@77.247.154.108] has joined #minecrafthelp
#63 [09:19] <DennisLindahl> oof
#64 [09:19] <Greymagic27> Send mojang an email first, There is no point spending money when you can resolve the issue :P
#65 [09:19] <DennisLindahl> okay to do so i have to go into mojang?
#66 [09:20] <Greymagic27> ??> DennisLindahl account/send-email
#67 [09:20] <Absol> DennisLindahl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#68 [09:20] <Absol> DennisLindahl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#69 [09:25] <DennisLindahl> ty i did
#70 [09:25] <Greymagic27> Your welcome :)
#71 [09:25] <Greymagic27> I hope you get it working
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#73 [09:28] * FiqiPlayz [webchat@dsl217-132-11-75.bb.netvision.net.il] has joined #minecrafthelp
#74 [09:29] <FiqiPlayz> someone can help me??/
#75 [09:29] <Greymagic27> Hi! What is the problem?
#76 [09:29] <FiqiPlayz> I cant lzunch the game
#77 [09:29] <Greymagic27> What does it say when you try?
#78 [09:30] <FiqiPlayz> Could not find or load main class net.minecraft.launchwrapper.Launch
#79 [09:30] <Greymagic27> ??> FiqiPlayz launcher/log
#80 [09:30] <Absol> FiqiPlayz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#81 [09:36] <FiqiPlayz> Its dont work
#82 [09:36] <Greymagic27> Which bit?
#83 [09:36] <FiqiPlayz> ???
#84 [09:36] <Greymagic27> Which bit does not work
#85 [09:37] <FiqiPlayz> Its dont give me any addres
#86 [09:37] <Greymagic27> Have you put in a name and have you clicked the paste button on paste.ubuntu.com?
#87 [09:38] <FiqiPlayz> yes
#88 [09:38] <Greymagic27> Does it give you a link that looks like this? https://paste.ubuntu.com/p/BnZJMjphwa/
#89 [09:38] <FiqiPlayz> no
#90 [09:38] <Greymagic27> Have you clicked the paste button?
#91 [09:38] <FiqiPlayz> yes
#92 [09:39] <Greymagic27> Does it look like this before you click paste? http://prntscr.com/ll7cei
#93 [09:40] <FiqiPlayz> yes
#94 [09:40] <FiqiPlayz> but i paste text in it
#95 [09:40] <Greymagic27> Yea, What does it look like once you click the paste button?
#96 [09:40] <FiqiPlayz> https://paste.ubuntu.com/p/XDFk2yvvHt/
#97 [09:41] <Greymagic27> ??> FiqiPlayz mosd
#98 [09:41] <Greymagic27> ??> FiqiPlayz mods
#99 [09:41] <Absol> FiqiPlayz: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#100 [09:41] <FiqiPlayz> i know
#101 [09:41] <Greymagic27> You can try getting support on the offical minecraft discord and/or the minecraft fourms
#102 [09:41] <FiqiPlayz> thanks :)
#103 [09:41] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#104 [09:41] <Greymagic27> Your welcome :)
#105 [09:42] * FiqiPlayz [webchat@dsl217-132-11-75.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#106 [09:56] * Glipgorp [webchat@71-215-122-9.ftmy.centurylink.net] has joined #minecrafthelp
#107 [09:57] <Glipgorp> I cant load my game in it just stops
#108 [09:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#109 [09:57] * Glipgorp [webchat@71-215-122-9.ftmy.centurylink.net] has quit. (Client Quit)
#110 [10:01] * CatAnime [webchat@37.139.0.87] has joined #minecrafthelp
#111 [10:04] * Dagurfly [webchat@56.254.255.178.dyn.dsl.zato.ru] has joined #minecrafthelp
#112 [10:04] <CatAnime> I can't connect to the server when I try to login, could someone help me?
#113 [10:04] <Greymagic27> Yea sure, What does it say?
#114 [10:04] <CatAnime> "Could not connect to server."
#115 [10:05] <Greymagic27> ??> CatAnime tools/hjt
#116 [10:05] <Absol> CatAnime: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#117 [10:05] <Absol> CatAnime: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#118 [10:05] <Dagurfly> Help me "The game crashed whilst initializing game
#119 [10:05] <Dagurfly> Error: java.lang.ExceptionInInitializerError"
#120 [10:06] <CatAnime> oh, I made a dxdiag report
#121 [10:06] <Greymagic27> ??> Dagurfly launcher/log
#122 [10:06] <Absol> Dagurfly: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#123 [10:06] <CatAnime> is a dxdiag report also fine?
#124 [10:07] <Greymagic27> Do the instructions for hijackthis first
#125 [10:07] <CatAnime> ok
#126 [10:09] <CatAnime> ok I'm done: https://paste.ubuntu.com/p/jfPx6bCx5Z/
#127 [10:10] <Greymagic27> ??> CatAnime av/adwcleaner
#128 [10:10] <Absol> CatAnime: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#129 [10:10] <Absol> CatAnime: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#130 [10:10] <Greymagic27> ??> CatAnime av/norton
#131 [10:10] <Absol> CatAnime: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#132 [10:10] <CatAnime> I forgot to tell you, I tried to use an alt using the authenticator tool from mcleaks
#133 [10:11] <CatAnime> I think that is causing the problem
#134 [10:11] <Greymagic27> ??> CatAnime info/mcleaks
#135 [10:11] <Absol> CatAnime: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#136 [10:11] <Absol> CatAnime: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#137 [10:11] <Greymagic27> ??> CatAnime win/hosts/edit
#138 [10:11] <Absol> CatAnime: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#139 [10:11] <Absol> CatAnime: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#140 [10:13] <CatAnime> "and remove all entries containing mojang in your system's Host file." how do I do that? I'm really bad with pc's
#141 [10:13] <Greymagic27> ??> CatAnime win/hosts/edit
#142 [10:13] <Absol> CatAnime: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#143 [10:13] <Absol> CatAnime: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#144 [10:13] <CatAnime> oh right
#145 [10:13] <Greymagic27> :P
#146 [10:13] <Dagurfly> This URL https://paste.ubuntu.com/p/ysxpZwdP4d/
#147 [10:13] <Greymagic27> Make sure to do the other 2 things as well, I'll resend them after you've done that step CatAnime
#148 [10:15] <CatAnime> ok, I opened it, but only the title changed.
#149 [10:15] <Greymagic27> CatAnime, Did you run it as administrator and click open not the save button?
#150 [10:15] <CatAnime> yes, I did
#151 [10:15] <Greymagic27> Dagurfly, Can you go here and give me this log? C:\Users\Admin\AppData\Roaming\.minecraft\crash-reports\crash-2018-11-21_19.09.27-client.txt
#152 [10:15] <CatAnime> wait I'll do it again
#153 [10:16] <CatAnime> just to make sure: I have 2 host files, "Hosts" and "Imhosts.sam" I have to select "Hosts" right?
#154 [10:17] <Greymagic27> Yes please
#155 [10:17] <CatAnime> nothing happened, only the title changed
#156 [10:17] <Greymagic27> Are you sure your putting this as the file name when your on the open screen? %SystemRoot%\System32\drivers\etc\hosts
#157 [10:18] <CatAnime> C:\Windows\System32\drivers\etc\hosts
#158 [10:18] <Greymagic27> Put this: %SystemRoot%\System32\drivers\etc\hosts
#159 [10:18] <CatAnime> I dont have %SystemRoot%
#160 [10:18] <Greymagic27> Try it
#161 [10:19] <CatAnime> ok
#162 [10:20] <CatAnime> if I put %SystemRoot%\System32\drivers\etc it automaticly redirects me to: C:\Windows\System32\drivers\etc
#163 [10:21] <CatAnime> still nothing...
#164 [10:21] <Greymagic27> You sure your doing it in normal notepad and opening it as administrator?
#165 [10:21] <CatAnime> yes
#166 [10:21] <Dagurfly> how do you send the file
#167 [10:22] <Greymagic27> Dagurfly, Press WIN+R and go then paste that in
#168 [10:22] <Greymagic27> Into paste.ubuntu.com*
#169 [10:22] <Greymagic27> ??> CatAnime av/adwcleaner
#170 [10:22] <Absol> CatAnime: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#171 [10:22] <Absol> CatAnime: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#172 [10:22] <Greymagic27> ??> CatAnime av/norton
#173 [10:22] <Absol> CatAnime: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#174 [10:23] <Greymagic27> Do those two steps then come back
#175 [10:24] <Dagurfly> I found it, but I can not throw off the text with an error, it is too big
#176 [10:24] <Greymagic27> Dagurfly, Put the text on paste.ubuntu.com and give me that link
#177 [10:25] <CatAnime> shall I update adwcleaner?
#178 [10:25] * Nivrix_ [webchat@host237-184-dynamic.33-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#179 [10:25] <Greymagic27> Update it then run it
#180 [10:25] <CatAnime> ok
#181 [10:26] * Dagurfly [webchat@56.254.255.178.dyn.dsl.zato.ru] has quit. (Quit: webchat.esper.net)
#182 [10:27] * Dagurfly [webchat@56.254.255.178.dyn.dsl.zato.ru] has joined #minecrafthelp
#183 [10:27] * Zenith5473 [webchat@14.192.208.161] has joined #minecrafthelp
#184 [10:27] <Dagurfly> https://paste.ubuntu.com/p/fPCgRBdsFq/
#185 [10:27] <Nivrix_> i have this problem: https://paste.ubuntu.com/p/PGPn3gZBqf/ can someone help me?
#186 [10:27] <Dagurfly> hlp me pls
#187 [10:27] * CatAnime [webchat@37.139.0.87] has quit. (Quit: webchat.esper.net)
#188 [10:28] <Greymagic27> ??> Nivrix_ launcher/more-ram
#189 [10:28] <Absol> Nivrix_: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#190 [10:28] <Greymagic27> Dagurfly, You don't have any special characters in your windows username do you? Like !?
#191 [10:28] <Dagurfly> https://paste.ubuntu.com/p/fPCgRBdsFq/
#192 [10:29] <Dagurfly> no
#193 [10:29] <Greymagic27> ??> Dagurfly win/reinst/full
#194 [10:29] <Absol> Dagurfly: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#195 [10:29] <Absol> Dagurfly: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#196 [10:31] <Zenith5473> I have this problem with the Minecraft website as I can't log in. The message stated after entering my username and password and also completing the image verification is "An error prevented your request from being processed. Please try again." I would like some help as I actually want to purchase Minecraft. Thank you.
#197 [10:31] <Nivrix_> Absol
#198 [10:31] <Nivrix_> I have already done this but it does not work
#199 [10:32] <Greymagic27> ??> Zenith5473 tools/hjt
#200 [10:32] <Absol> Zenith5473: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#201 [10:32] <Absol> Zenith5473: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#202 [10:32] <Greymagic27> Nivrix_, Does this happen when your on 1.13.2?
#203 [10:33] <Nivrix_> it happen whit all versions
#204 [10:34] * Zenith5473 [webchat@14.192.208.161] has quit. (Quit: webchat.esper.net)
#205 [10:34] <Greymagic27> Nivrix_, Are you using any resourcepacks when you try to launch the game?
#206 [10:34] <Nivrix_> nope
#207 [10:34] <Greymagic27> Increase it to -Xmx3G and try
#208 [10:36] * Zenith5473 [webchat@14.192.208.161] has joined #minecrafthelp
#209 [10:37] <Nivrix_> i also tryed with 4 GB
#210 [10:37] <Greymagic27> Nivrix_, Is it possible that your computer does not have enough RAM to run minecraft?
#211 [10:37] <Greymagic27> Do you know how much RAM it has?
#212 [10:38] <Zenith5473> @Absol , my web browser crashed when I tried to install the download. Could you send me the steps and link again?
#213 [10:38] <Greymagic27> ??> Zenith5473 tools/hjt
#214 [10:38] <Absol> Zenith5473: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#215 [10:39] <Absol> Zenith5473: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#216 [10:39] * Dagurfly [webchat@56.254.255.178.dyn.dsl.zato.ru] has quit. (Quit: webchat.esper.net)
#217 [10:40] <Nivrix_> i have 8 GB and my pc is using only one so i have 7 GB free
#218 [10:41] * CatAnime [webchat@37.139.0.87] has joined #minecrafthelp
#219 [10:41] <CatAnime> I'm back and I have completed the 2 steps
#220 [10:41] <Greymagic27> ??> CatAnime win/hosts/edit
#221 [10:41] <Absol> CatAnime: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#222 [10:41] <Absol> CatAnime: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#223 [10:41] <Greymagic27> Now see if anything happens
#224 [10:43] <Greymagic27> Nivrix_, Can you launch 1.13.1 and send me that log?
#225 [10:43] <Nivrix_> can you help me?
#226 [10:43] <Nivrix_> ok hi try
#227 [10:43] <CatAnime> @_@ still nothing
#228 [10:43] <Greymagic27> CatAnime, Can you launch minecraft now?
#229 [10:43] * Zenith5473 [webchat@14.192.208.161] has quit. (Quit: webchat.esper.net)
#230 [10:44] <CatAnime> oh lets see.
#231 [10:45] <CatAnime> no.. ;-;
#232 [10:45] <CatAnime> stil the same error
#233 [10:45] <Greymagic27> Huh, It's weird that the host file thing isn't working, What operating system are you using?
#234 [10:45] <CatAnime> mcleak wrote that it isnt illegal..
#235 [10:45] <Greymagic27> well they would :P
#236 [10:45] <CatAnime> windows
#237 [10:45] * Lucat49 [webchat@lfbn-1-7744-138.w92-167.abo.wanadoo.fr] has joined #minecrafthelp
#238 [10:46] <CatAnime> and is it true that my mc account is going to be used as an alt for others?
#239 [10:47] <Greymagic27> No clue, I've never used mcleaks
#240 [10:47] <Lucat49> Hello , I have a issue with the pixel not fomat...
#241 [10:47] <Greymagic27> CatAnime, can you try logging into the mojang website and telling me what it says?
#242 [10:47] <CatAnime> mojang or minecraft?
#243 [10:47] <Greymagic27> Mojang webiste
#244 [10:47] <CatAnime> ok
#245 [10:47] <Greymagic27> ??> Lucat49 win/dxdiag
#246 [10:47] <Absol> Lucat49: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#247 [10:48] <Lucat49> I did that and i have a past bin
#248 [10:48] <Greymagic27> Send it please
#249 [10:48] <Lucat49> https://paste.ubuntu.com/p/zwq4nbVm5N/
#250 [10:49] <Nivrix_> https://paste.ubuntu.com/p/bYpyKPwZmN/
#251 [10:49] <CatAnime> I can't acces the mojang login page: https://paste.ubuntu.com/p/K7FmQNbBrY/
#252 [10:49] <Greymagic27> Are you using any VPNs?
#253 [10:50] <CatAnime> no
#254 [10:50] <Lucat49> Me no , at least I think
#255 [10:50] <Greymagic27> Lucat49, Hold on
#256 [10:50] <Lucat49> ok
#257 [10:52] <Greymagic27> ??> Lucat49 oem/hp/product-number
#258 [10:52] <Absol> Lucat49: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#259 [10:52] <Absol> Lucat49: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#260 [10:52] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#261 [10:54] <Greymagic27> Damnit
#262 [10:54] <Greymagic27> I have to go
#263 [10:54] <Lucat49> 797767-001
#264 [10:55] <Greymagic27> I'll see if I can get you the driver quickly
#265 [10:55] <Lucat49> ok thanks
#266 [10:55] <Nivrix_> i try whit 1.13.1 ttps://paste.ubuntu.com/p/bYpyKPwZmN/
#267 [10:55] <CatAnime> I haven't restarted my pc after I unistalled norton, is that causing the problem maybe?
#268 [10:56] <Greymagic27> Did you run the ADWCleaner?
#269 [10:56] <CatAnime> yes I did
#270 [10:56] <Greymagic27> Restart your PC then
#271 [10:56] <CatAnime> ok
#272 [10:56] * CatAnime [webchat@37.139.0.87] has quit. (Quit: webchat.esper.net)
#273 [10:56] <Greymagic27> Damn sorry guys
#274 [10:56] <Greymagic27> I'm out of time
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#276 [10:57] <Lucat49> 797767-001
#277 [10:57] * Nivrix_ [webchat@host237-184-dynamic.33-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#278 [10:57] <Zenith5473> Alright @Absol, I have done the deed. Do I just put the link in this chat?
#279 [11:08] * CatAnime [webchat@80.82.77.12] has joined #minecrafthelp
#280 [11:08] <CatAnime> I'm back
#281 [11:08] <CatAnime> took longer than expected because all my startup programs got turned on again
#282 [11:09] <CatAnime> omg I can log in again
#283 [11:10] <CatAnime> in minecraft.net, mojang, and minecraft :D
#284 [11:11] <CatAnime> thank you Absol and Greymagic27 for your help! I will be going now. Bye!
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#286 [11:24] <Zenith5473> Absol , could you please reply? I know you might be busy but I'm on limited time right now. I would appreciate if you could respond. Thank you.
#287 [11:31] * Lucat49 [webchat@lfbn-1-7744-138.w92-167.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#288 [11:50] * youtube_123 [webchat@dsl-olubng11-54f81f-179.dhcp.inet.fi] has joined #minecrafthelp
#289 [11:50] <youtube_123> i dont have my own email on my account
#290 [11:50] <youtube_123> can you change my email for my accoutn
#291 [11:51] <Lord_Ralex> We are not Mojang
#292 [11:51] <Lord_Ralex> ??> youtube_123 mojang/email
#293 [11:51] <Absol> youtube_123: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#294 [11:51] <Absol> youtube_123: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#295 [11:53] <Zenith5473> I have now run out of time. Good day.
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#297 [11:56] * Filippo [webchat@host237-184-dynamic.33-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#298 [11:57] <Filippo> hello i have this problem https://paste.ubuntu.com/p/4zphZTfQ5c/
#299 [11:58] <youtube_123> i cant make mojang account because i dont know my minecraft accounts email
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#302 [12:03] * epeple [webchat@dsl-olubng11-54f81f-179.dhcp.inet.fi] has joined #minecrafthelp
#303 [12:04] <epeple> hello can you change my minecraft account email for me, because i cant do it by myself
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#306 [12:30] <rirenx> Minecraft becomes unresponsive during the launch process for me. It'll freeze on the Mojang screen or if I manage past that, then the Joining World screen.
#307 [12:35] * rirenx is now known as iwantmoreos
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#312 [14:19] * Rickvdp_ [webchat@524A7ABF.cm-4-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#313 [14:21] <Rickvdp_> I can't login, because the launcher says:that the driver isn't supporting OPenGL
#314 [14:24] <Rickvdp_> How can I fix that?
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#325 [16:30] <Jpmasterbr> Hi, i am having a problem with my minecraft
#326 [16:30] <urielsalis7> hi Jpmasterbr
#327 [16:30] <Zach> Hi, I keep getting a minecraft error that I can't find a solution to.
#328 [16:30] * Zach is now known as Guest57040
#329 [16:30] <urielsalis7> ??> Guest57040 irc/nick
#330 [16:30] <Absol> Guest57040: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#331 [16:31] * Guest57040 is now known as ZachW
#332 [16:31] <Jpmasterbr> Basically, i can't play the game, onde day, my minecraft launcher restarted, all my stabilished versions are gone
#333 [16:31] <urielsalis7> Jpmasterbr, what do you mean by stabilished versions?
#334 [16:31] <Jpmasterbr> but that's ok, when i started the game, it froze the computer
#335 [16:31] <ZachW> My minecraft keeps saying failed to download a 1.12.2 jar
#336 [16:32] <urielsalis7> Jpmasterbr, what do you mean when you say it froze the computer?
#337 [16:32] <urielsalis7> ??> ZachW tools/hjt
#338 [16:32] <Jpmasterbr> i mean, you know that big play button at the start, where you select the version and play?
#339 [16:32] <Absol> ZachW: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#340 [16:32] <Absol> ZachW: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#341 [16:32] <Jpmasterbr> the versions were gone
#342 [16:32] <urielsalis7> Jpmasterbr, yes, if there is only one version it doesnt show any other options
#343 [16:32] <urielsalis7> Jpmasterbr, you can go to settings and add more versions there
#344 [16:32] <Jpmasterbr> i mean, literally, when i started it, my pc struggled to run the game
#345 [16:33] <Jpmasterbr> this has never happened before with me
#346 [16:33] <urielsalis7> Jpmasterbr, 1.13.2 changed datafixerupper so it uses more threads while loading
#347 [16:33] <urielsalis7> Jpmasterbr, makes it faster, but older pcs struggle a little
#348 [16:33] <Jpmasterbr> after rebooting the computer, i tried again
#349 [16:34] <Jpmasterbr> now, i could enter, but clicking any button on the main menu froze the game
#350 [16:34] <urielsalis7> ??> Jpmasterbr win/dxdiag
#351 [16:34] <Absol> Jpmasterbr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#352 [16:34] <Jpmasterbr> i tried on 1.13.1, 1.13.2, 1.12.2, 1.12.2 optifine and 1.7.10
#353 [16:34] <Jpmasterbr> ok
#354 [16:35] <ZachW> https://paste.ubuntu.com/p/4jFzNmDt8v/
#355 [16:36] <urielsalis7> ??> ZachW av/adwcleaner
#356 [16:36] <Absol> ZachW: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#357 [16:36] <Absol> ZachW: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#358 [16:38] <Jpmasterbr> https://paste.ubuntu.com/p/kC94v6dbby/
#359 [16:38] * ZachW [webchat@107-134-160-177.lightspeed.sgnwmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#360 [16:38] <urielsalis7> Jpmasterbr, the pc is plugged in when it happens?
#361 [16:39] <Jpmasterbr> ?
#362 [16:39] <Jpmasterbr> plugged?
#363 [16:39] <urielsalis7> Jpmasterbr, its a dell laptop right?
#364 [16:39] <Jpmasterbr> no
#365 [16:39] <Jpmasterbr> it is a desktop
#366 [16:40] <urielsalis7> yay for dell and inconsistent naming :P
#367 [16:40] <urielsalis7> Jpmasterbr, download and install https://downloads.dell.com/FOLDER02048963M/1/Video_Driver_WNMY4_WN_10.18.10.3412_A01.EXE
#368 [16:41] <Jpmasterbr> sorry, i am brazilian, and due to that, some information (such as the analisys symbol) is in portuguese
#369 [16:41] <Jpmasterbr> ok
#370 [16:41] <urielsalis7> Jpmasterbr, doesnt matter, im Argentinian so I kinda understand :P
#371 [16:41] <Jpmasterbr> ok
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#373 [16:49] * ZachW [webchat@107-134-160-177.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#374 [16:49] <ZachW> Minecraft error
#375 [16:51] <ZachW> Much help I need
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#377 [16:52] * Kay [webchat@70-136-25-153.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#378 [16:52] <Kay> hello
#379 [16:52] <Kay> I have some problems
#380 [16:56] <Kay> I failed to log in several times, i haven't been able to play lately since I've been moving and have had school, so mmy memory was a bit rusty, I went to reset my password, but once done, it told me (after the password was JUST changed) that my password was wrong, I honestly don't know if it was the right email or not, and my password wasn't right,
#381 [16:56] <Kay> and I don't feel like buying a new minecraft, because it's expensive... An kinda annoying because I had a few nice worlds I enjoyed
#382 [16:58] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#383 [16:59] <Kay> I don't think im scamming here I have proof of purchase
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#391 [18:10] <Taz> Hey
#392 [18:11] <Taz> My minecraft keeps on crashing
#393 [18:11] <Taz> How do I fix it?
#394 [18:11] <Taz> Here is the error
#395 [18:14] * dlenk [webchat@209-131-237-047.lpcnextlight.net] has joined #minecrafthelp
#396 [18:15] <dlenk> Strangely I just reset my security questions on my phone and then tried to log into my desktop computer using the same answers. I am getting an error that my account cannot be authenticated.
#397 [18:15] <dlenk> any ideas?
#398 [18:20] * Jamago [webchat@pool-108-21-223-90.nycmny.fios.verizon.net] has joined #minecrafthelp
#399 [18:21] <Jamago> Im getting this error
#400 [18:21] <Jamago> WGL: The driver does not appear to support OpenGL
#401 [18:27] * dlenk [webchat@209-131-237-047.lpcnextlight.net] has quit. (Quit: webchat.esper.net)
#402 [18:31] <Jamago> help me?
#403 [18:32] <tyteen4a03> ??> Jamago win/dxdiag
#404 [18:32] <Absol> Jamago: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#405 [18:52] * ariana [webchat@c110-22-90-24.chirn3.vic.optusnet.com.au] has joined #minecrafthelp
#406 [18:53] <ariana> Hi, i have tried logging into my account which i have player on for years and has stopped letting me log into it. How could i fix this without being on demo mode?
#407 [18:54] <ariana> played*
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#413 [20:33] <TAJ> After pressing play in the launcher, The game begins to load with the MINECRAFT title against a white background. The game then crashes without getting to the main menu. The crash report says that the game "Failed to write core dump. Minidumps are not enabled by default on client version of Windows"
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#416 [21:05] <TDouglas7177> When I open my current world in the new snapshot, it only loads a few chunks and the rest is black. when I cross over into the black space it appears I fall down to bedrock level but I can see all the flat blocks in front of me. It will not let me go back up and will not let me save and quit. I have to close in Task Manager. When I go back to the l
#417 [21:05] <TDouglas7177> auncher it says I crashed. Anyone else? Or know of a fix?
#418 [21:09] * Purplebunny [webchat@50-39-177-72.bvtn.or.frontiernet.net] has joined #minecrafthelp
#419 [21:09] <Purplebunny> My minecraft wont let me play and wont save my account
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#426 [23:02] * z is now known as Guest62598
#427 [23:02] <Guest62598> hi, i keep trying to login to minecraft account so i can purchase the game but it keeps giving me an error
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