#MinecraftHelp > 2018-11-22
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#6 [01:57] <Nathan> hello
#7 [01:57] <Nathan> i am trying to log in and it asks me 3 questions to verify my identity and they are not working
#8 [01:57] <Nathan> i need help
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#11 [02:31] <yoavtal> the game is unable to read the asset index
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#13 [03:02] * Danielius_J [webchat@hst-57-238.telelanas.lt] has joined #minecrafthelp
#14 [03:02] <Danielius_J> my Minecraft crashes before even fully starting
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#18 [11:18] <Jhonatan> Hi, I'm having trouble migrating my account.
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#21 [11:22] <Jhonatan> I put my email all my password right, asked to activate my account in the email but it did not arrive thirty minutes ago and nothing arrived
#22 [11:23] <Jhonatan> HELO???
#23 [11:23] <Jhonatan> #minecrafthelp
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#25 [11:24] <Chibachonga> hello
#26 [11:24] <Chibachonga> I was wondering about how i can play minecraft PE with Pc? is that possible
#27 [11:24] <Chibachonga> I opened it to lan via pc and my iPad can't join
#28 [11:26] <Jhonatan> use emulator on pc
#29 [11:26] <Chibachonga> oh
#30 [11:26] * Rick [webchat@ip-173-120-160-230.kscymo.spcsdns.net] has joined #minecrafthelp
#31 [11:26] <Chibachonga> isnt that illegal?
#32 [11:27] <Chibachonga> also i bought a minecraft account but i cant get it off of the windows store
#33 [11:27] <Rick> My game crashes after loading,not sure whats the issue
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#37 [11:29] <Rick> Im running windows 7 on a older computer
#38 [11:30] <bacon> Hello!! My minecraft crashes every time i try to launch it, and already updated my drivers and re-installed it. Any suggestions?
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#43 [12:31] <ray> Hello when i try to log in on the launcher it says could not to connect to server what do i do to log in
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#49 [13:06] <Archian> i cannot get mast the mojang loading screen. i have not installed minecraft on my laptop for a long time and have tried uninstalling and installing the launcher and game.
#50 [13:22] * Goku1994 [webchat@5.170.38.233] has joined #minecrafthelp
#51 [13:23] <Goku1994> hello is there any helper online?
#52 [13:23] <Extreme> ??> Goku1994 ask
#53 [13:23] <Absol> Goku1994: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#54 [13:23] <Absol> Goku1994: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#55 [13:25] <Goku1994> well i have a problem with my minectaft game, i try to dowload 1.14 snapshot but the game keep crashing over and over and don't let me play the snapshot. in the precedent version that arent snapshot works perfectly fine
#56 [13:26] <Extreme> Goku1994: Does it give you a crash report?
#57 [13:27] <Goku1994> how can i fix this problem?
#58 [13:27] <Extreme> Goku1994: If the game crashes, we need to see the crash report
#59 [13:28] <Goku1994> ok
#60 [13:28] <Goku1994> were i post the report?
#61 [13:29] <urielsalis3> Goku1994, paste.ubuntu.com
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#63 [13:30] <Goku1994> sorry the chat crashed
#64 [13:30] <Goku1994> so were i post the crash report?
#65 [13:30] <urielsalis3> Goku1994, welcome back
#66 [13:30] <urielsalis3> Goku1994, paste.ubuntu.com
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#69 [13:35] <Goku1994> Again the chat chashed
#70 [13:35] <Goku1994> can you give me the link again
#71 [13:36] <urielsalis3> ??> Goku1994 paste
#72 [13:36] <Absol> Goku1994: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#73 [13:36] <Goku1994> ok
#74 [13:42] <Goku1994> https://paste.ubuntu.com/p/yvnGcdq9Tf/
#75 [13:42] <Goku1994> here is the link
#76 [13:43] <urielsalis3> Goku1994, you have a 32 bit pc?
#77 [13:43] <Goku1994> yes
#78 [13:43] <Goku1994> wimdows 7
#79 [13:43] <urielsalis3> Goku1994, you need to allocate 2GB of ram to Minecraft
#80 [13:43] <urielsalis3> ??> Goku1994 launcher/allocate-ram
#81 [13:44] <Goku1994> how do i do it?
#82 [13:44] <urielsalis3> ??> Goku1994 launcher/more-ram
#83 [13:44] <Absol> Goku1994: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#84 [13:44] <Goku1994> ok
#85 [13:49] <Goku1994> i hope it helps
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#87 [13:52] <Goku1994> nothing
#88 [13:52] <Goku1994> it keeps crashing
#89 [13:53] <Goku1994> i follow the guide
#90 [13:54] <Goku1994> i guess i won't be able to play it until it comes out the full version
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#95 [14:13] <helppls> hey i keep crashing can i show u my crash report
#96 [14:13] <helppls> please
#97 [14:17] <helppls> hello?
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#102 [14:51] <Jani34lol> Knows everyone would be the bells become a function ? Because I build the Vatican and the city Roma
#103 [14:52] <Jani34lol> in the new version ?
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#108 [15:26] <helppls> can someone help me out
#109 [15:27] <helppls> with minecraft lmao
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#116 [17:08] <hello> hello
#117 [17:09] <hello> can i give anyone mycrash report ans if they couldhelp me
#118 [17:10] <hello> https://paste.ubuntu.com/p/BMwnPtJt7b/
#119 [17:10] <hello> i keep getting running out of memory wrroes
#120 [17:10] <hello> errors
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#122 [17:42] <Jim> Hi, I'm in my friend's Realm on the java edition and whenever players get too far apart on the world, the realm shuts down?
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#132 [18:09] <oohhmm> Hey guys. One of my minecraft worlds keeps crashing a couple seconds after I try to play it.
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#136 [18:15] <darcksaid> hola buenas, necesito ayuda no me permite entrar a mi cuenta y tampoco me deja cambiar la contraseña
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#140 [18:34] <darcksaid> hello good, I need help does not allow me to enter my account and does not let me change the password either
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#148 [19:01] <FXD9> Hi, ive been having issue login into minecraft. i cant even login to minecraft on the web site. ive updated java and reinstalled minecraft but it has not help. all im getting for an error is " an error prevented your request from being processed" any clues about what i could do?
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#150 [19:10] * Celan [webchat@ip-185-157-47-98.oriontelekom.rs] has joined #minecrafthelp
#151 [19:10] <Celan> Yo soo, i played minecraft long time ago so i decided to come back, but not sure what's up with my account i forgot pw and email but im 100% that i have original email that i bought account and TID
#152 [19:22] <CubeTheThird> ??> FXD9 info/mcleaks
#153 [19:22] <Absol> FXD9: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#154 [19:22] <Absol> FXD9: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#155 [19:22] <CubeTheThird> Celan, ok please contact Mojang with those details
#156 [19:22] <CubeTheThird> ??> Celan mojang/email
#157 [19:22] <Absol> Celan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#158 [19:22] <Absol> Celan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#159 [19:23] <Celan> Thanks guys
#160 [19:30] <Me6> Hello. As you know, Minecraft 1.13.2 is out. I discovered this issue a few weeks ago. I recently got a new computer. It was actually my dad's computer which he gave to me. Anyways, I do not play Minecraft to much, but I did notice something. I do not use standard Minecraft controls. They are a little weird, but I am used to using them. Here is what
#161 [19:30] <Me6> some of my controls are set to: Move Forward: E. Move Backward: D. Move Left: S. Move Right: F. Sprint: R. Sneak: W. One problem is that when I move forward and hold R to sprint (I know you do not need to hold down to sprint, but still) and hold F to move right, I do not move right. But, I can still move forward and hold my sprint button and still
#162 [19:30] <Me6> move left/forward. I played around with this a little, and I realized that if I move left while moving forward and holding the sprint button, and then instantly switch to my move right button from my move left button, I am still moving left/forward. It has been awhile since I last experimented, but I did also play around with the keys. I noticed a
#163 [19:30] <Me6> few patterns. This problem mostly occurs if the sprint button is to the near left of the other buttons I am pressing. If my sprint button is to the right of the buttons I am pressing or maybe it is to the far left, everything works fine. This issue may also apply to my sneak button. I will see if I can gather more details. By the way, I am using W
#164 [19:30] <Me6> indows 10, I believe. I am not sure what type of computer I have, but is has the hp logo on the back of it.
#165 [19:30] * Absol kicked Me6 from #minecrafthelp (Reason: e6 :Stop spamming)
#166 [19:33] <FXD9> Absol: i dont have any of those installed. this is the original minecraft app.
#167 [19:35] <FXD9> i think that some setting is the issue but what im not sure and the error isnt giving me anyleads
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#173 [19:42] <Alex2> Hello. As you know, Minecraft 1.13.2 is out. I discovered this issue a few weeks ago.
#174 [19:43] <Alex2> I discovered this issue a few weeks ago. I recently got a new computer. It was actually my dad's computer which he gave to me. Anyways, I do not play Minecraft to much, but I did notice something.
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#177 [19:44] <FXD9> Absol: ive found my issue. thank you for the help anyways
#178 [19:44] <Alex2> I will wait for a response, as last time I was kicked when I told the whole story in one go. They called it spam.
#179 [19:45] <Alex2> Okay, someone responded.
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#181 [19:46] <Alex2> Anyways, I do not use standard Minecraft controls. They are a little weird, but I am used to using them. Here is what some of my controls are set to: Move Forward: E. Move Backward: D. Move Left: S. Move Right: F. Sprint: R. Sneak: W.
#182 [19:49] * FXD9 [webchat@S01061056117e805f.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#183 [19:50] <CubeTheThird> Alex2, if you're looking to report a bug, I recommend you visit the bug tracker at bugs.mojang.com
#184 [19:50] <Alex2> Do you think it is a bug?
#185 [19:52] <CubeTheThird> Alex2, firstly, does the issue occur if you have the controls set to defaults?
#186 [19:53] <Alex2> I did not see any issues with defaults.
#187 [19:54] <CubeTheThird> Alex2, ok, and if you only remap the sprint key?
#188 [19:55] <Alex2> No, it happens with other keys. I have more to say, so I will post the rest of my story which may clarify a few things.
#189 [19:56] <Alex2> Anyways, one problem is that when I move forward and hold R to sprint (I know you do not need to hold down to sprint, but still) and hold F to move right, I do not move right. But, I can still move forward and hold my sprint button and still move left/forward.
#190 [19:56] <Alex2> I played around with this a little, and I realized that if I move left while moving forward and holding the sprint button, and then instantly switch to my move right button from my move left button, I am still moving left/forward.
#191 [19:56] <Alex2> It has been awhile since I last experimented, but I did also play around with the keys. I noticed a few patterns. This problem mostly occurs if the sprint button is to the near left of the other buttons I am pressing.
#192 [19:57] <Alex2> If my sprint button is to the right of the buttons I am pressing or maybe it is to the far left, everything works fine. This issue may also apply to my sneak button. I will see if I can gather more details.
#193 [19:57] <Alex2> By the way, I am using Windows 10, I believe. I am not sure what type of computer I have, but is has the hp logo on the back of it.
#194 [19:57] <CubeTheThird> Alex2, are you using a laptop or desktop computer?
#195 [19:57] <Alex2> Yes.
#196 [19:57] <CubeTheThird> Alex2, which?
#197 [19:58] <Alex2> Let me see.
#198 [19:59] <CubeTheThird> Alex2, you didn't answer my question. Laptop OR desktop. Which?
#199 [19:59] <Alex2> Oh, sorry, I see what you were asking.
#200 [19:59] <Alex2> Laptop.
#201 [20:00] <CubeTheThird> Alex2, hmm ok
#202 [20:00] <CubeTheThird> Alex2, visit this page, and on it hold down the keys you're using that cause issues: http://random.xem.us/rollover.html
#203 [20:01] <CubeTheThird> Alex2, that will tell us if the issue is with your computer/keyboard
#204 [20:02] <Alex2> So I looked at that website, and apparently, the problem occurs there as well.
#205 [20:03] <CubeTheThird> Alex2, ok, so then it's not an issue with the game, but with your computer or keyboard. Do you by change have a USB or wireless keyboard you could use to test?
#206 [20:04] <Alex2> No, not that I know of.
#207 [20:07] <CubeTheThird> Alex2, hmm that'd be the only thing I could think of to test. Generally, I'd assume it's a limitation of the keyboard in terms of which keys can be pressed at the same time
#208 [20:08] <Alex2> Well, more key are able to be pressed, but some combinations will not accept wore key, while others will.
#209 [20:09] <Alex2> Okay, I am bad at typing right now.
#210 [20:09] <CubeTheThird> Alex2, haha no worries. In your case I'd guess the limitation is based on specific groupings of keys, or ones near each other
#211 [20:10] <Alex2> Yes, that is as about as far as my hypothesis goes right now.
#212 [20:11] <CubeTheThird> Alex2, what I'm seeing is called keyboard ghosting
#213 [20:12] <Alex2> I will look that up. Give me a minute.
#214 [20:14] <Alex2> Okay, I now have a basic rough idea of what keyboard ghosting is.
#215 [20:14] * anxiousnyx [webchat@173-25-193-207.client.mchsi.com] has joined #minecrafthelp
#216 [20:17] <anxiousnyx> I have been trying for three days, and still can't get my minecraft to work. I tried the methods I found online already, but none worked (even uninstalling and reinstalling many times). The problem with it is that it will open the launcher like normal, only to freeze on the mojang screen and say "not responding". It will close back to the launcher
#217 [20:17] <anxiousnyx> .
#218 [20:17] <CubeTheThird> ??> anxiousnyx launcher/log
#219 [20:17] <Absol> anxiousnyx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#222 [20:23] <anxiousnyx> I had before, and it only gives me the message "crash exit log -805306369"
#223 [20:25] <CubeTheThird> ah ok
#224 [20:25] <CubeTheThird> ??> anxiousnyx tools/hjt
#225 [20:25] <Absol> anxiousnyx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [20:25] <Absol> anxiousnyx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [20:26] * jj [webchat@104-136-74-219.res.bhn.net] has joined #minecrafthelp
#228 [20:27] <jj> bruh I just got a new pc an I bought Minecraft an redeemed the code but my windows 10 pc wont let me install it
#229 [20:27] <jj> ….
#230 [20:28] <CubeTheThird> jj, what happens?
#231 [20:29] <anxiousnyx> access to Hosts file was denied
#232 [20:29] <CubeTheThird> anxiousnyx, that message is normal. You can ignore it
#233 [20:31] <jj> it keeps saying that "the system administrator has set polices to prevent this installation" an I don't know how t0 change it
#234 [20:32] <CubeTheThird> jj, are you the administrator on the computer? you said you bought it new?
#235 [20:32] <jj> yes, I just brought it , came straight from the store
#236 [20:33] <CubeTheThird> jj, and are you trying to install the PC/Java edition from minecraft.net or the Windows 10 edition?
#237 [20:33] <anxiousnyx> https://paste.ubuntu.com/p/wF3hVXYZzK/
#238 [20:33] <jj> The one from Minecraft.net
#239 [20:34] <CubeTheThird> jj, ok. Are you able to right-click on the installer and choose Run as Administrator?
#240 [20:34] <CubeTheThird> anxiousnyx, ah. it would seem you have malware
#241 [20:34] <CubeTheThird> ??> anxiousnyx av/adwcleaner
#242 [20:34] <Absol> anxiousnyx: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#243 [20:34] <Absol> anxiousnyx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#245 [20:36] <jj> yes, I did that
#246 [20:36] * MoneyHonerDew [webchat@189-93-119-40.3g.claro.net.br] has joined #minecrafthelp
#247 [20:36] <MoneyHonerDew> hello, im dont speaking english
#248 [20:36] <MoneyHonerDew> im speak portuguese
#249 [20:36] <anxiousnyx> Should I restart now or later?
#250 [20:37] <CubeTheThird> jj, and you still have the same message?
#251 [20:37] <CubeTheThird> anxiousnyx, now
#252 [20:37] * anxiousnyx [webchat@173-25-193-207.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#253 [20:37] <CubeTheThird> MoneyHonerDew, you can use translate.google.com. What issue are you having?
#254 [20:38] <jj> yes
#255 [20:38] <jj> i am
#256 [20:38] <MoneyHonerDew> then how will I start ... sometimes my game of errors when I install the version, in case of failure to download the .json file, I would like to know how to solve this, this only happens when I will install a new version
#257 [20:39] <CubeTheThird> jj, hmm, you might want to contact Microsoft Support about that one. I don't know much about windows permission problems sadly
#258 [20:39] <MoneyHonerDew> ok thanks
#259 [20:40] <CubeTheThird> MoneyHonerDew, do you have ByteFence installed on your PC? it is known to cause this issue and should be removed
#260 [20:40] <MoneyHonerDew> I think not, I'll wait.
#261 [20:40] <MoneyHonerDew> no
#262 [20:41] <CubeTheThird> MoneyHonerDew, what anti-virus and firewall software do you have?
#263 [20:41] <MoneyHonerDew> yes
#264 [20:42] <MoneyHonerDew> Panda Dome
#265 [20:42] <MoneyHonerDew> This has already happened on my old computer, but it is in the question to install, it seems that an error occurred when sending the file to install, I already researched more deeply and I did not find anything ...
#266 [20:42] * anxiousnyx [webchat@173-25-193-207.client.mchsi.com] has joined #minecrafthelp
#267 [20:42] <CubeTheThird> MoneyHonerDew, let's have you run a malware scan
#268 [20:42] <CubeTheThird> ??> MoneyHonerDew av/adwcleaner
#269 [20:42] <Absol> MoneyHonerDew: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#270 [20:42] <Absol> MoneyHonerDew: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#271 [20:43] <MoneyHonerDew> ok
#272 [20:43] <anxiousnyx> cleanup completed
#273 [20:45] <MoneyHonerDew> this is not only happening in the .json file, it has already happened to others who do not remember the name, and in addition there have been unexpected crashes while playing, in recent and old versions
#274 [20:45] <anxiousnyx> Should I post the new log file, or something else?
#275 [20:45] <CubeTheThird> anxiousnyx, the game log?
#276 [20:45] <MoneyHonerDew> but thank you, I will install this program, and in case it happens again I will inform you
#277 [20:45] <anxiousnyx> Log file from the scan.
#278 [20:45] <anxiousnyx> Log file from the scan.
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#280 [20:46] <CubeTheThird> anxiousnyx, nah not needed. Just try the game out
#281 [20:46] <anxiousnyx> Alright-y
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#283 [20:53] * anxiousnyx [webchat@173-25-193-207.client.mchsi.com] has joined #minecrafthelp
#284 [20:53] <anxiousnyx> oh my god it worked
#285 [20:53] <anxiousnyx> thank you so much
#286 [20:55] <anxiousnyx> I'll definitely come back if I have any problems in the future, thank you
#287 [20:55] <anxiousnyx> I'll definitely come back if I have any problems in the future, thank you
#288 [20:55] * anxiousnyx [webchat@173-25-193-207.client.mchsi.com] has left #minecrafthelp
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#291 [21:23] * AppendixMissing [webchat@ip72-201-132-182.ph.ph.cox.net] has joined #minecrafthelp
#292 [21:23] <AppendixMissing> I NEED HELP!!!
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#294 [21:26] * ReddBird [webchat@pool-173-76-239-31.bstnma.fios.verizon.net] has joined #minecrafthelp
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#297 [21:28] <ReddBird> Hello. I have minecraft registered with an email adress I have deleted and was wondering if i can change my email adress still. I have not confirmed it and it won't let me change it.
#298 [21:28] <Andrio> ReddBird, do you have a copy of Minecraft on that account?
#299 [21:29] * kind_of_se12 [webchat@pool-173-76-239-31.bstnma.fios.verizon.net] has joined #minecrafthelp
#300 [21:29] <ReddBird> Yes
#301 [21:29] * kind_of_se12 [webchat@pool-173-76-239-31.bstnma.fios.verizon.net] has quit. (Client Quit)
#302 [21:29] <Andrio> ??> ReddBird account/send-email
#303 [21:30] <Absol> ReddBird: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#304 [21:30] <Absol> ReddBird: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#305 [21:30] <ReddBird> Ok thank you
#306 [21:30] <Andrio> ReddBird, also try https://www.humblebundle.com/store/outcast-second-contact
#307 [21:30] <Andrio> er
#308 [21:30] <Andrio> https://account.mojang.com/changeemail/request
#309 [21:30] <Andrio> But try the first one too if you're interested.
#310 [21:31] * Tyler7 [webchat@47.205.145.25] has joined #minecrafthelp
#311 [21:32] <ReddBird> ok
#312 [21:36] <Tyler7> hey there!! so im currently trying to play minecraft on this new computer i recently got, but it keeps giving me the error of "Couldn't set pixel format" in the game output, and the game crashes. i was wondering if there's any solution anyone could provide me with? here is my dxdiag: https://paste.ubuntu.com/p/Rv58ZhBswX/ . it does say that there i
#313 [21:36] <Tyler7> s a problem in display tab 2 with the graphics card. i assume it's the problem but i could be wrong. could anyone give me a hand? thank u o:
#314 [21:36] <Tyler7> if that is the problem, im not sure how to fix it. if anyone could tell me how to or what i need to do, that would be great!
#315 [21:39] <Andrio> Tyler7, try updating the driver: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10?product=126789
#316 [21:39] <Tyler7> thank you! i'll give it a try!