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#2 [01:01] * Ren [webchat@70.15.17.204.res-cmts.sm.ptd.net] has joined #minecrafthelp
#3 [01:01] <Ren> I caant connect to my friends world in minecraft windows 10 edition
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#8 [05:45] <Cookie3149> I have the following problem : when i want to launch minecraft (the GAME not the launcher), the game say to me than the file "sand2.ogg" is impossible to download. The file who cause trouble are the following :
#9 [05:46] <Cookie3149> "bd1750c016f6bab40934eff0b0fb64c41c86e44b"
#10 [05:46] <Cookie3149> The file is corrupted and my computer say the same when i try to download and copy it manually. Can you help me ?
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#15 [07:01] * oogabooga [webchat@85-76-109-227-nat.elisa-mobile.fi] has joined #minecrafthelp
#16 [07:01] <oogabooga> hi
#17 [07:01] <oogabooga> my minecraft keeps crashing as soon as i right click
#18 [07:02] <Greymagic27> ??> oogabooga launcher/log
#19 [07:02] <Absol> oogabooga: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#20 [07:08] <oogabooga> https://paste.ubuntu.com/p/fbjxWzPRgJ/
#21 [07:09] <Greymagic27> ??> oogabooga tools/hjt
#22 [07:09] <Absol> oogabooga: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#23 [07:09] <Absol> oogabooga: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#24 [07:11] <oogabooga> https://paste.ubuntu.com/p/j7km3Pwdh9/
#25 [07:11] <Greymagic27> ??> oogabooga av/adwcleaner
#26 [07:11] <Absol> oogabooga: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#27 [07:11] <Absol> oogabooga: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#28 [07:12] <oogabooga> do i have malware?
#29 [07:12] <Greymagic27> You do, premieroption
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#31 [07:14] * oogabooga [webchat@85-76-109-227-nat.elisa-mobile.fi] has joined #minecrafthelp
#32 [07:15] <oogabooga> thx dudes
#33 [07:15] <oogabooga> it works now
#34 [07:15] <Greymagic27> Your welcome :)
#35 [07:15] <oogabooga> i had no fricking clue i had malware om my pc
#36 [07:15] <oogabooga> how do you get that type of malware anyway?
#37 [07:16] <Greymagic27> It may have come with your PC or it may have been downloaded with a program
#38 [07:16] <oogabooga> ok well thx alot
#39 [07:16] <oogabooga> bye
#40 [07:16] <Greymagic27> Bye! :D
#41 [07:16] * oogabooga [webchat@85-76-109-227-nat.elisa-mobile.fi] has quit. (Client Quit)
#42 [07:17] <urielsalis> It doesnt come with the pc
#43 [07:17] <urielsalis> Greymagic27:
#44 [07:17] <Greymagic27> Oh, I don't know much about malware
#45 [07:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#46 [08:05] * EITAN7 [webchat@dynamic-89-237-90-160.hotnet.net.il] has joined #minecrafthelp
#47 [08:06] <EITAN7> hi i realy dont know what going on
#48 [08:06] <Greymagic27> Hi :) What's the issue?
#49 [08:06] <EITAN7> i dont now
#50 [08:06] <EITAN7> know
#51 [08:06] <EITAN7> i speak with the live chat
#52 [08:06] <Greymagic27> Is your minecraft showing an error? Is it crashing?
#53 [08:07] <EITAN7> i dont know what email my account have
#54 [08:07] <Greymagic27> ??> EITAN7 account/forgot-email
#55 [08:07] <Absol> EITAN7: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#56 [08:07] <EITAN7> this it
#57 [08:07] <EITAN7> i know my password
#58 [08:08] <urielsalis> EITAN7: DONT put it here
#59 [08:08] <EITAN7> but no email working
#60 [08:08] <urielsalis> EITAN7: what is your username?
#61 [08:08] <EITAN7> wait a sec
#62 [08:12] * Capitan7Titus [webchat@44.14.148.91.dyn.marticonet.sk] has joined #minecrafthelp
#63 [08:12] <EITAN7> i search on my email
#64 [08:13] <EITAN7> and i find mojang sending me
#65 [08:13] <urielsalis> EITAN7: sending you what?
#66 [08:13] <urielsalis> EITAN7: are you 13 years or older?
#67 [08:13] <EITAN7> cchance email
#68 [08:13] <EITAN7> now i do this
#69 [08:13] <EITAN7> some years ago
#70 [08:14] <urielsalis> EITAN7: if you received a email from Mojang telling you your email was changed, you need to email Mojang
#71 [08:14] <urielsalis> ??> EITAN7 account/hacked
#72 [08:14] <Absol> EITAN7: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#73 [08:14] <Absol> EITAN7: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#74 [08:14] <EITAN7> and i dont see any ather change email
#75 [08:14] <EITAN7> so i dont change any email
#76 [08:14] <EITAN7> my account name is
#77 [08:14] <urielsalis> EITAN7: follow Absol instructions
#78 [08:14] <EITAN7> EITAN7
#79 [08:15] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#80 [08:15] <urielsalis> ??> EITAN7 account/hacked
#81 [08:15] <Absol> EITAN7: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#82 [08:15] <Absol> EITAN7: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#83 [08:15] <EITAN7> MY ACCOUNT DONT HACK
#84 [08:15] <EITAN7> I CHANGE THE EMAIL
#85 [08:15] <EITAN7> FROM
#86 [08:15] <EITAN7> LIRON.FRENKEL@GMAIL.COM
#87 [08:15] <urielsalis> stop the caps
#88 [08:16] <EITAN7> to
#89 [08:16] <EITAN7> eitanf1336@gmail.com
#90 [08:16] <urielsalis> And this is a public channel, dont put your email here
#91 [08:16] <EITAN7> and
#92 [08:16] <EITAN7> no email change from than
#93 [08:17] <EITAN7> but
#94 [08:17] <urielsalis> and use a single sentence
#95 [08:17] <EITAN7> when i sent email to mojang with my email
#96 [08:17] <EITAN7> they say my email is wrong!
#97 [08:18] <EITAN7> i dont know what going on
#98 [08:18] <EITAN7> pls help me
#99 [08:19] <urielsalis> ??> EITAN7 login/throttle
#100 [08:19] <Absol> EITAN7: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#101 [08:19] <Absol> EITAN7: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#102 [08:19] <EITAN7> i in this couple days!
#103 [08:20] <EITAN7> i sent email to mojang i talk with the live chat
#104 [08:20] <EITAN7> and than mojang told me that my email is not true?
#105 [08:21] <EITAN7> can you tell me what is my email account?
#106 [08:24] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#107 [08:27] <EITAN7> if this will help you i delete mincraft and i want to dowlowd this
#108 [08:32] <EITAN7> and i buy mincraft
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#112 [08:42] <d1Dreamer> woah
#113 [08:43] <d1Dreamer> so can anyone help me with one of my issues
#114 [08:43] <d1Dreamer> java.lang.IllegalStateException: GLFW error 65543: WGL: Failed to create OpenGL context
#115 [08:44] <d1Dreamer> im using crossover from the google play store to load up the minecraft.exe. so far ive reached everywhere except launching the game. java.lang.IllegalStateException: GLFW error 65543: WGL: Failed to create OpenGL context is the error i get. ive downloaded 1.13.2.
#116 [08:44] <d1Dreamer> im on a chromebook
#117 [08:44] <Lord_Ralex> Chromebooks cannot run the Java Edition of the game.
#118 [08:45] <d1Dreamer> sure they can
#119 [08:45] <d1Dreamer> using crossover
#120 [08:45] <d1Dreamer> the app
#121 [08:45] <Lord_Ralex> They cannot.
#122 [08:45] <d1Dreamer> it runs .exes of everything
#123 [08:45] <d1Dreamer> bet?
#124 [08:46] <Lord_Ralex> https://help.mojang.com/customer/portal/articles/920822
#125 [08:47] <EITAN7> you still dont answer me
#126 [08:53] <EITAN7> pls answer me
#127 [08:53] <CapFan67> ??> EITAN7 account/forgot-email
#128 [08:53] <Absol> EITAN7: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#129 [08:54] <CapFan67> EITAN7, This is community support, with volunteers. There are no Mojang employees who can resolve account issues. I suggest following the link and discovering your email as suggested. If you can't find which email is associated with your account, send a support email to Mojang describing the issue and let them advise you.
#130 [08:55] <EITAN7> ok listen to me pls now
#131 [08:56] <EITAN7> i already do this isend to me an email and this email isnt send to me
#132 [08:56] <Lord_Ralex> We are not Mojang.
#133 [08:56] <Lord_Ralex> You need Mojang to help you.
#134 [08:56] <Lord_Ralex> There is *nothing* we can do to help you here.
#135 [08:56] <EITAN7> how can i talk with mojang?
#136 [08:56] <Lord_Ralex> By the link you were just given.
#137 [08:57] <EITAN7> what link?
#138 [08:57] <Lord_Ralex> ??> EITAN7 mojang/email
#139 [08:57] <Absol> EITAN7: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#140 [08:57] <Absol> EITAN7: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#141 [08:57] <EITAN7> i do this!!!!!!!!!! they say that my email is wrong!!!!!!!!!!!
#142 [08:58] <Lord_Ralex> And you missed the point where I said "we cannot help you, only Mojang can".
#143 [08:58] <Lord_Ralex> So, you need to talk to them about it.
#144 [09:00] <EITAN7> ok i will try
#145 [09:00] <EITAN7> thank you anyway
#146 [10:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#147 [10:46] * Cindy [webchat@23-113-79-119.lightspeed.lnngmi.sbcglobal.net] has joined #minecrafthelp
#148 [10:46] <Cindy> hello?
#149 [10:46] <urielsalis> hi Cindy
#150 [10:46] <Greymagic27> Hi!
#151 [10:47] <Cindy> does anyone know why my game won't start up? It just starts to load then stops responding.
#152 [10:47] <Greymagic27> ??> Cindy tools/hjt
#153 [10:47] <Absol> Cindy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#154 [10:47] <Absol> Cindy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#155 [10:47] <Cindy> sounds sketchy
#156 [10:48] <Cindy> im not dumb
#157 [10:48] <urielsalis> Cindy: its not, its made by Trend micro
#158 [10:48] <urielsalis> Cindy: its just the name
#159 [10:48] <urielsalis> Cindy: its even in wikipedia https://en.wikipedia.org/wiki/HijackThis
#160 [10:48] <Cindy> Look do you guys know if there is a phone number or support center I can email?
#161 [10:49] <urielsalis> Cindy: there is a support center that is only email
#162 [10:49] <urielsalis> Cindy: but they only help with account issues, technical issues like the one you are having get redirected to community support channels like this one
#163 [10:49] * Pyrus [~pyrus@coffee-break.at] has quit. (Ping timeout: 200 seconds)
#164 [10:49] <Cindy> i have played the game b4 on this computer, but now its not working
#165 [10:49] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#166 [10:49] <urielsalis> Cindy: and if you follow our instructions, we can help you make it work again :)
#167 [10:50] <Cindy> ??
#168 [10:51] <Greymagic27> The hijackthis steps
#169 [10:52] <urielsalis> Cindy: there is another tool if you want, but it takes longer to run and read the reports
#170 [10:52] <Cindy> can i not just see a crash report in my files?
#171 [10:52] <urielsalis> and im leaving in 8 mins :P
#172 [10:53] <Cindy> y isn't there just a stupid phone number to call
#173 [10:53] <urielsalis> Cindy: because Mojang is still a small company
#174 [10:55] <Cindy> dumb af
#175 [10:55] <Lord_Ralex> Not really. Giving technical support like we do is *not* easy to do over a phone.
#176 [10:55] <Cindy> do u know if i can call somewhere to get a refund then?
#177 [10:55] <Lord_Ralex> There is no number, period. So no, you can't "call somewhere".
#178 [10:55] <Lord_Ralex> When did you buy the game?
#179 [10:56] <Cindy> i bought it like an hour ago
#180 [10:56] <Lord_Ralex> How did you play it before?
#181 [10:56] <Cindy> i used a friends account
#182 [10:56] <Cindy> so i had the game downloaded on my computer and played it that way
#183 [10:56] <Lord_Ralex> *Generally* when the game doesn't work, it's because there is some software on your machine that prevents it from working correctly.
#184 [10:57] <Lord_Ralex> This is why we have those tools that we have, to help identify what specifically it is with your machine.
#185 [10:57] * DevilBG [webchat@93-123-109-28.sarnica.net] has joined #minecrafthelp
#186 [10:57] <Cindy> the jack thing?
#187 [10:57] <Cindy> also am i allowed to swear on here or are there kids?
#188 [10:57] <Lord_Ralex> No, you cannot swear.
#189 [10:57] <Cindy> dumb
#190 [10:57] <DevilBG> Hello i have a problem with logging into my minecraft account
#191 [10:58] <Lord_Ralex> And yes, HijackThis tells us what programs are running and what services you have on your machine, because generally, malware and other junk programs are hard to see at a glance.
#192 [10:58] <Greymagic27> DevilBG, What's the issue?
#193 [10:58] <DevilBG> i will copy and paste it
#194 [10:58] <DevilBG> An error prevented your request from being processed. Please try again.
#195 [10:58] <Lord_Ralex> Cindy, we have been doing this for 7 years, nothing we do is "dumb".
#196 [10:58] <Greymagic27> ??> DevilBG tools/hjt
#197 [10:58] <Absol> DevilBG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#198 [10:58] <Absol> DevilBG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#199 [10:59] <Lord_Ralex> Correction: 8 years.
#200 [11:00] <Cindy> well the name is still not adequate of something that should help detect a program.
#201 [11:00] <Lord_Ralex> Because it helps see what is hijacking stuff.
#202 [11:00] <Cindy> like do u guys think i am 12 years old?
#203 [11:00] <Lord_Ralex> Not the greatest name, but we didn't name it.
#204 [11:00] <Cindy> yea and it will hijack my computer
#205 [11:00] <Cindy> you guys are sad
#206 [11:01] <Lord_Ralex> You didn't even bother to google about it, did you.
#207 [11:01] * Lord_Ralex kicked Cindy from #minecrafthelp (Reason: indy :And you wasted our time.)
#208 [11:05] <DevilBG> so i did all of that do i just paste the link here?
#209 [11:05] <Greymagic27> Yes please
#210 [11:06] <DevilBG> https://paste.ubuntu.com/p/Jpp23GcDwJ/
#211 [11:06] <Greymagic27> Remove advancedsystemcare and hamachi
#212 [11:06] <Greymagic27> ??> DevilBG av/avg
#213 [11:06] <Absol> DevilBG: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#214 [11:06] <Absol> DevilBG: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#215 [11:06] <Greymagic27> ??> DevilBG av/adwcleaner
#216 [11:06] <Absol> DevilBG: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#217 [11:06] <Absol> DevilBG: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#221 [11:51] * enzyma [webchat@lfbn-1-3734-89.w86-229.abo.wanadoo.fr] has joined #minecrafthelp
#222 [11:52] <enzyma> Hello, Minecraft crash when I launch
#223 [11:52] <Greymagic27> ??> enzyma launcher/log
#224 [11:52] <Absol> enzyma: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#225 [12:01] <enzyma> https://paste.ubuntu.com/p/mkzZ722jB6/
#226 [12:01] <Greymagic27> ??> enzyma tools/hjt
#227 [12:01] <Absol> enzyma: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#228 [12:01] <Absol> enzyma: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#229 [12:05] <enzyma> https://paste.ubuntu.com/p/CzxcNpKwGK/
#230 [12:06] <Greymagic27> Can you create the minecraft log again?
#231 [12:09] <enzyma> https://paste.ubuntu.com/p/gTYjVpr38Q/
#232 [12:10] <Greymagic27> Yea, I see no errors there, when does it crash?
#233 [12:11] <enzyma> I launch with the launcher, It opens a window but it don't ask
#234 [12:11] <Greymagic27> Doesn't ask what?
#235 [12:11] <enzyma> Sorry I'm French :)
#236 [12:11] <Greymagic27> no problem :)
#237 [12:11] <Greymagic27> What message does it give you when it crashes?
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#241 [12:13] <enzyma> An unexpected problem occurred and the game crashed
#242 [12:13] <Greymagic27> Was that the full log you sent?
#243 [12:13] <enzyma> Yes
#244 [12:14] <Greymagic27> ??> enzyma launcher/crash-log
#245 [12:14] <Absol> enzyma: We need to see your crash log, which is created after a crash.
#246 [12:14] <Absol> enzyma: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#251 [12:36] * ljl227 [webchat@71-17-150-168.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#252 [12:40] <ljl227> I installed Minecraft Java edition on a Windows 10 machine and it crashes after loading the world. Crash log posted to pastebin: https://pastebin.com/kQ3rw2rz. Any ideas on what to do next?
#253 [12:41] <urielsalis> ljl227, Minecraft 1.13.2?
#254 [12:41] <urielsalis> ljl227, do you see in Video Settings a option called VBO? I dont remember if they removed it on the snapshots or in 1.13.2
#255 [12:42] <ljl227> urielsalis yes 1.13.2
#256 [12:43] <urielsalis> ljl227, do you see in Video Settings a option called VBO? I dont remember if they removed it on the snapshots or in 1.13.2
#257 [12:44] <ljl227> urielsalis, turn it to off?
#258 [12:44] <urielsalis> ljl227, yep
#259 [12:44] <urielsalis> ljl227, if it works, please dont leave
#260 [12:45] <ljl227> urielsalis it's loading now, let you know
#261 [12:47] <ljl227> urielsalis, awesome, I love you!
#262 [12:47] <urielsalis> ljl227, got bad news then
#263 [12:47] <urielsalis> ljl227, the 1.14 snapshots removed VBO, defaulting always to ON. So 1.13.2 is going to be the last version you can play without buying a GPU
#264 [12:48] <urielsalis> ljl227, Intel released bad drivers that claim that VBO is supported when its not, and they no longer support the integrated GPU you have so they wont fix it
#265 [12:49] <ljl227> urielsalis it's a laptop so that is bad news
#266 [12:50] <urielsalis> ljl227, the Linux version would still work
#267 [12:50] <urielsalis> ljl227, but installing Linux is not something we can help you with
#268 [12:51] * enzyma [webchat@lfbn-1-3734-89.w86-229.abo.wanadoo.fr] has joined #minecrafthelp
#269 [12:51] <ljl227> Yeah I have it on two Debian desktops, works like a charm! This was an after thought.
#270 [12:52] * katy [webchat@route.via.gtt.net] has joined #minecrafthelp
#271 [12:52] <katy> hello
#272 [12:52] <urielsalis> ljl227, awesome! :D
#273 [12:52] <urielsalis> hi katy
#274 [12:52] <katy> im trying to log in and i keep getting unable to connect to server
#275 [12:52] <katy> like log into minecraft with my email and password
#276 [12:52] <katy> can somebody help please?
#277 [12:52] <urielsalis> ??> katy tools/hjt
#278 [12:52] <Absol> katy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#279 [12:52] <Absol> katy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#280 [12:52] <enzyma> Minecraft crash
#281 [12:52] <enzyma> https://paste.ubuntu.com/p/5K7Xh9Pdcx/
#282 [12:53] <ljl227> Thanks a bunch urielsalis!
#283 [12:53] <urielsalis> enzyma, what happens in 1.13.2?
#284 [12:53] * urielsalis tips hat
#284 [12:54] <enzyma> It's the same error
#285 [12:54] <urielsalis> enzyma, that log is from before or after the crash? Because
#286 [12:54] <urielsalis> enzyma, that log is from before or after the crash? Because I dont see anything wrong with it
#287 [12:54] <katy> https://paste.ubuntu.com/p/HSxxNVrMVP/
#288 [12:55] <katy> @absol thats the link ^
#289 [12:55] <urielsalis> katy, uninstall Norton VPN
#290 [12:55] <enzyma> I will do a new after the crash
#291 [12:55] <katy> is there any way i can just shut it down without completely uninstalling it?
#292 [12:55] <katy> or is that the only way
#293 [12:55] <urielsalis> katy, try it
#294 [12:56] <katy> okay
#295 [12:58] <enzyma> https://paste.ubuntu.com/p/CmbzJxpFWz/
#296 [12:58] * katy [webchat@route.via.gtt.net] has quit. (Quit: webchat.esper.net)
#297 [12:58] <urielsalis> enzyma, uninstall IOBit universal system care and IOBit malware analyzer
#298 [12:59] <urielsalis> Malware fighter*
#299 [13:03] * katy [webchat@newgrn-ree-68.newfooddegree.com] has joined #minecrafthelp
#300 [13:03] <katy> it didnt work
#301 [13:03] <katy> Absol
#302 [13:05] * katy [webchat@newgrn-ree-68.newfooddegree.com] has quit. (Client Quit)
#303 [13:06] <urielsalis> Malware fighter*/
#304 [13:06] <enzyma> Ok I will try
#305 [13:17] * Rilan [webchat@096-058-185-254.res.spectrum.com] has joined #minecrafthelp
#306 [13:17] <Rilan> it says CRASHED....cant play minecraft
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#308 [14:11] * Scifi9902 [webchat@100-42-241-9.eastlink.ca] has joined #minecrafthelp
#309 [14:12] <Scifi9902> For some reason when i boot up my minecraft and launch it crashes due to pixel acceleration not formatted
#310 [14:12] <Scifi9902> im currently on windows 10
#311 [14:12] <Scifi9902> https://paste.ubuntu.com/p/grMzwQXssF/ - my dxdiag
#312 [14:14] <CapFan67> Scifi9902, Dell doesn't seem to offer any Windows 10 drivers for that model, and your reference driver is dated 2013. I'm not sure that system will support Minecraft.
#313 [14:15] <Scifi9902> it does in windows 7
#314 [14:15] <Scifi9902> its just for some reason windows 10 doesint
#315 [14:15] <urielsalis> Scifi9902, that gpu only has drivers for Windows 7
#316 [14:15] <Scifi9902> oh
#317 [14:15] <Scifi9902> so i have to downgrade?
#318 [14:15] <urielsalis> Scifi9902, you will need to downgrade to Windows 7, or get a new GPU if you have a desktop pc
#319 [14:15] <Scifi9902> Alright
#320 [14:16] <Scifi9902> Thanks.
#321 [14:16] <CapFan67> Duo2 E7500. Even with Win7, it will likely have the 2c2t crash issue. I hope they don't rush out and buy a dedicated card...
#322 [14:29] * enzyma [webchat@lfbn-1-3734-89.w86-229.abo.wanadoo.fr] has joined #minecrafthelp
#323 [14:30] <enzyma> https://paste.ubuntu.com/p/33jsMgdFx6/
#324 [14:31] <enzyma> Crashed again
#325 [14:31] <enzyma> https://paste.ubuntu.com/p/33jsMgdFx6/
#326 [15:12] * eagle0 [webchat@client-212-117-3-224.cgates.lt] has joined #minecrafthelp
#327 [15:14] <eagle0> hello! I've just downloaded minecraft after quite a while of not playing and while it starts downloading the updates, it suddenly stops because of an error and says that it can't download anymore. Could there be some kind of solution to that?
#328 [15:37] * Ren [webchat@5ad0ffee.bb.sky.com] has joined #minecrafthelp
#329 [15:38] <Ren> I can't install the game without it crashing
#330 [15:43] * Scifi9902 [webchat@100-42-241-9.eastlink.ca] has joined #minecrafthelp
#331 [15:43] <Scifi9902> Ight so i downgraded to windows 7 and now when i load it it just crashes
#332 [15:44] <Scifi9902> https://paste.ubuntu.com/p/Zj5pffWRKV/ - new dxdiag
#333 [15:44] * Ren [webchat@5ad0ffee.bb.sky.com] has quit. (Quit: webchat.esper.net)
#334 [15:45] <urielsalis> Scifi9902, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#335 [15:52] * Toxic [webchat@ip5f5addd5.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#336 [15:52] <Toxic> https://paste.ubuntu.com/p/SjM2gVs4fZ/
#337 [15:52] <Toxic> can someonte help me with that ? https://paste.ubuntu.com/p/SjM2gVs4fZ/
#338 [15:56] <Toxic> hi ?
#339 [16:30] * Atlis56 [webchat@ip70-187-44-17.pn.at.cox.net] has joined #minecrafthelp
#340 [16:33] * cr99 [webchat@dhcp-077-250-125-116.chello.nl] has joined #minecrafthelp
#341 [16:33] <cr99> hi
#342 [16:33] <cr99> how can i change minecraft to my (G:) instead of (C:)
#343 [16:37] <Atlis56> My game will black screen then i can hear sound bites of the game then i have to force close it. HELP!
#344 [16:39] * cr99 [webchat@dhcp-077-250-125-116.chello.nl] has quit. (Quit: webchat.esper.net)
#345 [16:49] * xandaros [~xandaros@185.35.77.23] has quit. (Read error: Connection reset by peer)
#346 [16:50] <Atlis56> I got an OpenGL error 1285 (out of memory)
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#351 [17:43] * r3tr0 [webchat@65-129-147-187.bois.qwest.net] has joined #minecrafthelp
#352 [17:45] <r3tr0> having a technical problem when trying to start minecraft from the launcher, it says unable to start java
#353 [18:10] * N5 [webchat@S010684948cbe7113.ed.shawcable.net] has joined #minecrafthelp
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#355 [18:10] <N5> is anyone there?
#356 [18:10] <N5> My game won't launch
#357 [18:13] * grif [webchat@wlan-nat-outside-222-130.uoregon.edu] has joined #minecrafthelp
#358 [18:14] <grif> How long does it take to hear back from Mojang when sending a support email to them?
#359 [18:17] <N5> [17:07:11 ERROR]: Game ended with bad state (exit code 1)
#360 [18:17] <N5> [17:07:11 ERROR]: Game ended with bad state (exit code 1)
#361 [18:17] * apacupotomus [webchat@47-44-213-179.static.unas.mo.charter.com] has joined #minecrafthelp
#362 [18:17] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#363 [18:18] <apacupotomus> I am getting a popup after failing to run minecraft that says "Unable to extract native files"
#364 [18:18] <N5> I am getting
#365 [18:18] <N5> [17:07:11 ERROR]: Game ended with bad state (exit code 1)
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#367 [18:36] * minerman [webchat@c-98-228-148-163.hsd1.in.comcast.net] has joined #minecrafthelp
#368 [18:37] <minerman> i would like to get a refund for minecraft java edition
#369 [18:37] <CapFan67> minerman, To get a refund, you'll need to contact Mojang. I'd start here:
#370 [18:37] <CapFan67> ??> minerman account/refund
#371 [18:37] <Absol> minerman: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#372 [18:38] <minerman> so do i click on the green link
#373 [18:38] <CapFan67> Yes, or copy and paste to your browser.
#374 [18:40] <N5> why does no one like me
#375 [18:41] * minerman [webchat@c-98-228-148-163.hsd1.in.comcast.net] has quit. (Client Quit)
#376 [19:00] * MOCKINGJAS [webchat@156.12.234.175] has joined #minecrafthelp
#377 [19:01] <MOCKINGJAS> hey, I lost access to my Minecraft account about a year ago and have no longer have access to the email account that is linked to it what are my options?
#378 [19:05] <tyteen4a03> ??> MOCKINGJAS account/send-email
#379 [19:05] <Absol> MOCKINGJAS: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [19:05] <Absol> MOCKINGJAS: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#381 [19:07] * Test [webchat@rrcs-76-81-250-106.west.biz.rr.com] has joined #minecrafthelp
#382 [19:07] * Test [webchat@rrcs-76-81-250-106.west.biz.rr.com] has quit. (Client Quit)
#383 [19:08] <MOCKINGJAS> the transaction code is lost in that old email account
#384 [19:34] * Liesl [webchat@c-24-8-221-157.hsd1.co.comcast.net] has joined #minecrafthelp
#385 [19:34] <Liesl> My Minecraft app will not work
#386 [19:34] <Liesl> It keeps glitching out
#387 [19:35] <Liesl> I have contacted Apple and they said I should try and contact you guys
#388 [19:39] * Liesl [webchat@c-24-8-221-157.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#389 [19:54] * thelounge27 [webchat@67-0-76-146.albq.qwest.net] has joined #minecrafthelp
#390 [19:54] * Espercorn kicked thelounge27 from #minecrafthelp (Reason: helounge27 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#391 [19:56] * MarkG [webchat@67-0-76-146.albq.qwest.net] has joined #minecrafthelp
#392 [19:58] <MarkG> Hello, Im having an issue with a black "flicker" that appears as soon as I enter the game. It obscures the menu and the game if im able to load it. Does this sound familar to anyone? Thanks!
#393 [21:04] * grobanne2011 [webchat@97-125-4-172.desm.qwest.net] has joined #minecrafthelp
#394 [21:06] <grobanne2011> my game keeps crashing every time i go from single player worlds to multiplplayer worlds and visa virsa
#395 [21:13] <grobanne2011> i don't have any mods
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#399 [21:24] * sacha [webchat@mtrlpq5401w-lp130-02-70-55-60-220.dsl.bell.ca] has joined #minecrafthelp
#400 [21:25] <sacha> im trying to boot up the game but it says not responding
#401 [21:28] <grobanne2011> my game keeps on crashing when i change from single players worlds to multiplayer worlds
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#403 [21:46] * sam [webchat@bhvlpq1004w-lp130-02-50-100-132-186.dsl.bell.ca] has joined #minecrafthelp
#404 [21:48] <sam> Hi my minecraft doesn't launch with a message stating unable to save download. dragon_fish.ogg
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#407 [22:20] * hLz [webchat@p2E5B9A61.dip0.t-ipconnect.de] has joined #minecrafthelp
#408 [22:20] <hLz> Hi I have problems with login into my account can anybody help?
#409 [22:21] * antster11 [webchat@mta-69-206-192-32.hvc.rr.com] has joined #minecrafthelp
#410 [22:21] <hLz> Hi I have problems with login into my account can anybody help?
#411 [22:21] <antster11> hey i just created a minecraft account and bought it but i couldn
#412 [22:22] <antster11> couldnt log onto my account
#413 [22:22] <hLz> Hi I have problems with login into my account can anybody help?
#414 [22:24] <antster11> anyone?
#415 [22:24] <hLz> Hi I have problems with login into my account can anybody help?
#416 [22:25] <antster11> hey i just created a minecraft account and bought it but i couldnt log onto my account. Can anyone help?
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