#1 [00:09] * maro [~maro@2a02:8070:27b7:8b00:f8d0:3671:250f:3d5c] has joined #minecrafthelp
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#5 [01:38] * Minoxiis [webchat@c-73-11-30-42.hsd1.or.comcast.net] has joined #minecrafthelp
#6 [01:39] <Minoxiis> I need help getting my old account back.
#7 [01:40] <Minoxiis> "Migrating" or whatever the term is.
#8 [01:43] <CapFan67> ??> Minoxiis account/migrate
#9 [01:43] <Absol> Minoxiis: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#10 [01:44] <Minoxiis> I was trying that and it was giving me trouble. I'm assuming this is not the right customer support channel for what I'm looking for. I've bought minecraft once, I should not have to buy it again to be honest.
#11 [01:45] <CapFan67> This is a community support channel. Mostly focused on hardware and software issues that prevent Minecraft from running.
#12 [01:46] <CapFan67> ...and you don't have to buy it again. You simply need to provide proof of purchase (transaction id) to regain control of your account.
#13 [01:47] <Minoxiis> I see, well I believe I know what email I used and I have full access to that email.
#14 [01:47] <Minoxiis> What is a transaction ID?
#15 [01:47] <CapFan67> ??> Minoxiis account/trans-id
#16 [01:47] <Absol> Minoxiis: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#17 [01:49] <Minoxiis> I don't think I am going to be able to find that. If I remember correctly my friend purchased it for me.
#18 [01:50] <Minoxiis> I appreciate the help though. My guess is that I am going to have to purchase it again. The weird thing is that I did a password reset for the account that I thought was the right account and it let me do a password reset but when I try to log in the website it says error.
#19 [01:52] <CapFan67> I'd exhaust my options before buying again, specifically by contacting Mojang about the issue. Entirely up to you though.
#20 [01:53] <Minoxiis> Good idea! To be honest I think my problem is that I cannot remember what the old username was.
#21 [01:53] <Minoxiis> It's literally been at least 3 years.
#22 [01:55] <Minoxiis> If I cannot find my transaction ID I'm assuming they won't be able to help me.
#23 [01:56] <CapFan67> They can offer alternate methods of proof of purchase, based on what they know.
#24 [01:56] <Minoxiis> Can I call them?
#25 [01:56] <CapFan67> They only offer email support.
#26 [01:57] <Minoxiis> Okay, well I'll see what I can do. I have a feeling I will just need to buy it again.
#27 [01:58] <CapFan67> Best of luck in your efforts.
#28 [02:02] <Minoxiis> Thank you for the help, have a nice day.
#29 [04:27] * maro [~maro@2a02:8070:27b7:8b00:f8d0:3671:250f:3d5c] has quit. (Quit: Kein Bock mehr)
#30 [04:31] * mautrion [webchat@business-86-101-237-121.business.broadband.hu] has joined #minecrafthelp
#31 [04:33] <mautrion> Hello. Who is able to reset a minecraft account? or help me get back mine?
#32 [04:37] <Andrio> ??> mautrion Mojang/email
#33 [04:37] <Absol> mautrion: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#34 [04:37] <Absol> mautrion: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#35 [04:37] <Andrio> mautrion, what's happened?
#36 [04:40] <mautrion> thank you, i think i write to them
#37 [04:41] <mautrion> i merged my account years ago, and i could play for a while. and i tried to log in last year and i couldn't
#38 [04:42] <Andrio> mautrion, what happens when you try?
#39 [04:43] <mautrion> wrong email or password
#40 [04:43] <Andrio> mautrion, can you log in at https://account.mojang.com/ ?
#41 [04:43] <mautrion> no
#42 [04:43] <Andrio> ok
#43 [04:43] <Andrio> mautrion, just checking.
#44 [04:44] <Andrio> mautrion, you will likely need to contact Mojang then. You can also try to reset your password.
#45 [04:44] <mautrion> i tried
#46 [04:44] <mautrion> wrong email :P
#47 [04:46] <Andrio> mm
#48 [07:02] * kingole2011 [webchat@83.97.23.36] has joined #minecrafthelp
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#50 [07:04] * kingole2011 [webchat@WB20PC249.STUDFB.UniBw-Muenchen.de] has joined #minecrafthelp
#51 [07:05] <kingole2011> Hey, i cant creat the mojang account because i dont know my email and password from my old minecraft account. just know my Nickname Kingole2011
#52 [07:06] <Greymagic27> ??> kingole2011 account/send-email
#53 [07:06] <Absol> kingole2011: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#54 [07:06] <Absol> kingole2011: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#55 [07:06] <Greymagic27> ??> kingole2011 account/trans-id
#56 [07:06] <Absol> kingole2011: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#57 [07:25] * Webchat_80362 [webchat@207.254.162-wireless-38.ckt.net] has joined #minecrafthelp
#58 [07:25] * Espercorn kicked Webchat_80362 from #minecrafthelp (Reason: ebchat_80362 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#59 [07:49] * DevilBG [webchat@93-123-109-28.sarnica.net] has joined #minecrafthelp
#60 [07:50] * DevilBG is now known as Fres
#61 [07:50] <Fres> hello im having a problem with logging into minecraft
#62 [07:50] <Greymagic27> What's the issue?
#63 [07:51] <Fres> An error prevented your request from being processed. Please try again.
#64 [07:51] <Greymagic27> ??> Fres tools/hjt
#65 [07:51] <Absol> Fres: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#66 [07:51] <Absol> Fres: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#67 [07:52] <Fres> https://paste.ubuntu.com/p/rz4WPNJ3jw/
#68 [07:53] <Greymagic27> ??> Fres av/avg
#69 [07:53] <Absol> Fres: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#70 [07:53] <Absol> Fres: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#71 [07:53] <Greymagic27> Also remove hamachi
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#74 [09:09] * ChezWaldo8 [webchat@ip98-186-72-141.fv.ks.cox.net] has joined #minecrafthelp
#75 [09:10] <ChezWaldo8> looking for some 1.13.2 block lag help? can anyone help?
#76 [09:12] <ChezWaldo8> i break a block in 1.13.2 and it takes for ever to break. sometimes i can mine it two or three times before it pops off into an entity for so i can pick it up. how can i fix this?
#77 [09:21] * Dres [webchat@93-123-109-28.sarnica.net] has joined #minecrafthelp
#78 [09:21] <Dres> Im Having problem with my minecraft account
#79 [09:21] <Dres> An error prevented your request from being processed. Please try again.
#80 [09:23] * Porkyle [~Porkyle@37-136-86-199.rev.dnainternet.fi] has joined #minecrafthelp
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#82 [09:25] * gess [webchat@93-123-109-28.sarnica.net] has joined #minecrafthelp
#83 [09:26] <gess> i can't log in to my minecraft account
#84 [09:27] <gess> it says An error prevented your request from being processed. Please try again.
#85 [10:36] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#86 [11:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
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#89 [12:05] * IImOz3g [webchat@host-197.32.242.153.tedata.net] has joined #minecrafthelp
#90 [12:06] <IImOz3g> hallo
#91 [12:06] <IImOz3g> i want help
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#95 [13:33] <antopoah> When I start to start the game I get it that is crashed
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#97 [14:29] * Ditex89 [webchat@31.42.26.246] has joined #minecrafthelp
#98 [14:29] <Ditex89> Hello, I've got a problem with chunk loading, can somebody help me?
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#100 [14:41] * pearlbones [webchat@cpe-76-175-3-139.socal.res.rr.com] has joined #minecrafthelp
#101 [14:41] <pearlbones> when I launch minecraft (on macbook pro), the launcher displays an error that says: Failed to get page
#102 [14:41] <pearlbones> javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
#103 [14:42] <pearlbones> I haven't played for a long time, but I just downloaded the legacy java 6 so I could play it again, and that's the message I get when I start it up. It only gives me the option to play offline.
#104 [14:43] <CapFan67> Minecraft requires Java 8.
#105 [15:00] * Buddy4 [webchat@104-184-205-165.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#106 [15:01] <Buddy4> hey i need help accessing my account. i forgot my security question answers, but i dont have access to the email that is on my account
#107 [15:09] * Buddy4 [webchat@104-184-205-165.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#110 [15:26] * Buddy5 is now known as Buddy4
#111 [15:30] <Mistrangerr> https://paste.ubuntu.com/p/RpPxTtcZTk/plain/
#112 [15:37] <Mistrangerr> Thanks in advance. I await an answer.
#113 [15:49] <Buddy4> I need help accessing my account, i dont remember the answers to my security questions and i dont have access to the email my account is on, if you can help me that would be great
#114 [15:56] * tnerappa [webchat@0544fceb.skybroadband.com] has joined #minecrafthelp
#115 [15:56] <tnerappa> hi, I can't change across new worlds in realms and nobody can connect. Is there a known issue?
#116 [16:07] * Jilly [webchat@c-71-192-42-40.hsd1.ma.comcast.net] has joined #minecrafthelp
#117 [16:08] <Jilly> Hi! I am unable to remember the email i used for my minecraft account therefore i can't change the password
#118 [16:08] <Jilly> i also forgot my password, can anyone help?
#119 [16:08] <Jilly> its a later verson of minecraft too so i dont believe the account got migrated
#120 [16:09] <mattym> ?? account/send-email
#121 [16:09] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#122 [16:09] <Absol> account/send-email: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#123 [16:09] <mattym> Jilly and Buddy4 Follow the instructions Absol wrote.
#124 [16:10] <Jilly> not sure of my transaction ID, just because I bought the game so long ago ;((
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#127 [16:18] * hLz [webchat@p57B1FE71.dip0.t-ipconnect.de] has joined #minecrafthelp
#128 [16:18] <hLz> Hi I cant log into my Account can someone help please?
#129 [16:20] <hLz> Hi I cant log into my Account can someone help please?
#130 [16:22] <hLz> Hi I cant log into my Account can someone help please?
#131 [16:40] * Mistrangerr [webchat@c906e5f1.virtua.com.br] has quit. (Quit: webchat.esper.net)
#132 [17:24] * Mistrangerr [webchat@c906e5f1.virtua.com.br] has joined #minecrafthelp
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#137 [18:31] <Nixx> is anyone able to help me with a problem relating minecraft not opening?
#138 [18:33] <Nixx> anyone?
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#140 [18:50] * Askibs [webchat@c-68-45-88-168.hsd1.in.comcast.net] has joined #minecrafthelp
#141 [18:51] <Askibs> Minecraft launcher doesn't respond when I open it
#142 [18:53] * bia [webchat@179-197-116-184.user.veloxzone.com.br] has joined #minecrafthelp
#143 [18:53] <bia> oi
#144 [18:53] <bia> me ajuda
#145 [18:53] <bia> quando vou entra no minecraft da erro
#146 [18:53] * bia is now known as luluca
#147 [18:53] <luluca> oi
#148 [18:53] * luluca [webchat@179-197-116-184.user.veloxzone.com.br] has quit. (Client Quit)
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#152 [19:31] * John [webchat@ip-134-53-122-210.dhcp.muohio.edu] has joined #minecrafthelp
#153 [19:31] <John> hello
#154 [19:31] <John> i forgot my old username
#155 [19:31] <John> trying to reset password and log in/migrate old minecraft account so i can download it again
#156 [19:31] <John> trying to reset password and log in/migrate old minecraft account so i can download it again
#157 [19:32] * John [webchat@ip-134-53-122-210.dhcp.muohio.edu] has left #minecrafthelp
#158 [19:33] * JayWallStore213068 [webchat@ip-134-53-122-210.dhcp.muohio.edu] has joined #minecrafthelp
#159 [19:33] <JayWallStore213068> hello
#160 [19:33] <JayWallStore213068> i forgot my old minecraft username
#161 [19:33] <JayWallStore213068> want to reset password
#162 [19:33] <JayWallStore213068> cant
#163 [19:34] <JayWallStore213068> ?
#164 [19:34] <JayWallStore213068> ??????????????????????????????????????/
#165 [19:34] <JayWallStore213068> ??????????????????????????????????????????/
#166 [19:34] <JayWallStore213068> ??????????????????????/
#167 [19:34] <JayWallStore213068> ??
#168 [19:34] * JayWallStore213068 [webchat@ip-134-53-122-210.dhcp.muohio.edu] has quit. (Network ban)
#169 [20:35] * Tetser [webchat@c-66-41-193-234.hsd1.mn.comcast.net] has joined #minecrafthelp
#170 [20:36] <Tetser> How do I find my minecraft email if I only have my Username and Password?
#171 [20:48] <Andrio> ??> Tetser account/forgot-email
#172 [20:48] <Absol> Tetser: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#173 [20:50] <Tetser> what if im pretty sure its an email that I dont remember?
#174 [20:54] <Andrio> ??> Tetser account/send-email
#175 [20:54] <Absol> Tetser: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#176 [20:54] <Absol> Tetser: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#177 [20:57] * CapFan_ [~CapFan@2601:204:da80:279a:cc9a:310e:5329:ea69] has joined #minecrafthelp
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#179 [21:18] * Fahilo [webchat@cpe-172-115-195-39.socal.res.rr.com] has joined #minecrafthelp
#180 [21:19] <Fahilo> minecraft error appears that says that it is unable to create directory. fire_hurt3.ogg
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#190 [23:05] <gesh> i need help my game crashes becasue of tessalation on a server what do i do to fix it
#191 [23:05] <user1law> it seems im missing a drivers or something to get minecraft to launch
#192 [23:05] <gesh> i need help my game crashes becasue of tessalation on a server what do i do to fix it
#193 [23:06] <gesh> anyone online who can help
#194 [23:08] * gesh [webchat@CPEf81d0fa590e3-CMf81d0fa590e0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#195 [23:10] <Hoosh> I am having repeated issues getting a minecraft server up and running. My current issue is attempting to start a server and receiving a crash of the bat because it does not recognize that I've already accepted the EULA in the server itself.
#196 [23:11] <CapFan_> Hoosh, what is the exact output?
#197 [23:12] <Hoosh> [00:12:20] [Server thread/INFO]: You need to agree to the EULA in order to run the server. Go to eula.txt for more info.
#198 [23:13] * user1law [webchat@c-71-57-57-72.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#199 [23:13] <CapFan_> Hoosh, can you paste your elua.txt to https://paste.ubuntu.com and post the link here?
#200 [23:13] <Hoosh> there's some text about Ambiguity between arguments as well, but those do not actually end the the command
#201 [23:13] * shamrock [webchat@d173-180-204-140.bchsia.telus.net] has joined #minecrafthelp
#202 [23:13] <Hoosh> can do
#203 [23:14] <shamrock> Aight so does anyone know why I'm getting the error I'm getting?
#204 [23:14] <shamrock> It's uh,
#205 [23:14] <Hoosh> https://paste.ubuntu.com/p/hm2Yt2f9mD/
#206 [23:14] <shamrock> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#207 [23:15] <shamrock> and like idk why it's giving me this problem
#208 [23:15] <CapFan_> Hoosh, Is the .bat file, server .jar file and elua.txt all in the same folder? ..and are you running the bat file from a shortcut, or directly from the folder?
#209 [23:15] <shamrock> I just downloaded it and was trying to run it like that so like,
#210 [23:15] <Hoosh> They are all in the same folder, yes.
#211 [23:16] <CapFan_> ??> shamrock win/dxdiag
#212 [23:16] <Absol> shamrock: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#213 [23:16] <shamrock> Hm
#214 [23:16] <CapFan_> Hoosh, Can you paste the contents of the .bat file to https://paste.ubuntu.com?
#215 [23:18] <shamrock> Absol thanks my dude
#216 [23:18] <Hoosh> https://paste.ubuntu.com/p/m9ykPCBvKJ/
#217 [23:18] <Hoosh> the first line are the contents, the rest of what happened after running it is there too
#218 [23:20] <CapFan_> So, your command runs the server in a foreign location, but will create the elua.txt and all other server files locally (in your system32 folder, which is a very bad thing). Navigate to your server folder before launching from the command line.
#219 [23:21] <CapFan_> nick CapFan67
#220 [23:21] * CapFan_ is now known as CapFan67
#221 [23:23] <shamrock> Okay so I put my report thing into a pastebin link so do I just put it here? and someone will help me? i'm sorry i've never used this kind of help room before so I'm just not 100% sure how everything works
#222 [23:23] <Hoosh> Ah yes, I see all these copies now. I knew I was bad at this but there's quite the list. Where would I put a line to navigate that way?
#223 [23:23] <CapFan67> Ideally you create a .bat file in your server folder and double click it. If you must run from the command line, change folders first with "cd C:\Users\Sebastian\Desktop\Server\"
#224 [23:23] <CapFan67> shamrock, paste the url in this channel
#225 [23:23] <shamrock> https://paste.ubuntu.com/p/NNXJ4t5hgs/
#226 [23:25] <Hoosh> Ah
#227 [23:25] <Hoosh> Thank you so much
#228 [23:26] <CapFan67> shamrock, There are no Windows 10 graphics drivers for your chipset. Windows 7 is the best you'll be able to do with OpenGL support.
#229 [23:27] <shamrock> CapFan67 So what does that mean, then?
#230 [23:27] <CapFan67> You either need to buy a dedicated video card for your system, or buy a new computer.
#231 [23:28] <shamrock> So it just won't run on this one, then?
#232 [23:28] <CapFan67> Possibly with Windows 7, but even that is a gamble.
#233 [23:29] <shamrock> Hm...
#234 [23:29] <shamrock> Thanks for your help anyway. I'm surprisingly hopeless with this stuff.
#235 [23:29] <CapFan67> Best of luck.
#236 [23:29] <shamrock> Thanks! Thanks for doing what you do as well, helping people like this. :)