#MinecraftHelp > 2018-11-29
#1 [17:55] <helix2> oh well, thanks for trying to help
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#5 [18:13] * LemonBoomarang81 [webchat@c-69-245-249-168.hsd1.in.comcast.net] has joined #minecrafthelp
#6 [18:13] <LemonBoomarang81> Hello! I haven't been able to play Minecraft recently due to an error in loading the game. Every time I would load a version, it would launch it and it would stay at the Mojang loading screen. I Around about a minute or so, it would stay that it wasn't responding. I would love some help!
#7 [18:14] <webrosc> ??> LemonBoomarang81 tools/hjt
#8 [18:14] <Absol> LemonBoomarang81: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#9 [18:14] <Absol> LemonBoomarang81: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#10 [18:15] <LemonBoomarang81> Okay! Give me a second :)
#11 [18:17] <LemonBoomarang81> https://paste.ubuntu.com/p/gyvZKFVVJM/
#12 [18:17] <LemonBoomarang81> Here you are!
#13 [18:23] <webrosc> you have malware
#14 [18:23] <webrosc> ??> LemonBoomarang81 av/adwcleaner
#15 [18:23] <Absol> LemonBoomarang81: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#16 [18:23] <Absol> LemonBoomarang81: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#19 [18:28] <LemonBoomarang81> Okay. Finished
#20 [18:29] <webrosc> now try minecraft
#21 [18:29] <LemonBoomarang81> Okay
#22 [18:30] <LemonBoomarang81> It worked! Can you tell me exactly what was wrong?
#23 [18:31] <webrosc> it was malware
#24 [18:31] <LemonBoomarang81> Hm.. Do you know from what?
#25 [18:32] <webrosc> it was a program called premieropinions, i think it is one of those addons when you install something and don't read the boxes
#26 [18:32] <LemonBoomarang81> Okay! It might have been from when I was downloading things a little bit ago
#27 [18:32] <LemonBoomarang81> Thank you guys for your time and support!
#28 [18:33] * webrosc tips hat
#28 [18:33] <LemonBoomarang81> :0
#29 [18:33] <LemonBoomarang81> :)**
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#33 [18:58] * Jack is now known as Guest34347
#34 [18:58] <Guest34347> So what heppens when I open Minecraft is it appears in my task bar
#35 [18:58] <Guest34347> When I hover over it I can see the login/launcher
#36 [18:59] <Guest34347> When I click on it it doesn't open
#37 [18:59] <Guest34347> I need help
#38 [19:00] <webrosc> hold shift and right click on it, then click maximize
#39 [19:00] <Guest34347> WOW
#40 [19:00] <Guest34347> Thank you so much
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#42 [19:29] * Jet [webchat@ool-4573f2be.dyn.optonline.net] has joined #minecrafthelp
#43 [19:29] <Jet> I have forgotten my password and I forgot the email linked to my account
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#46 [20:03] <MoMo> Hello, well I am trying to download/launch the newest version of MineCraft 1.13.2 and it says can not download applicant.
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#48 [20:04] <webrosc> MoMo, whats the exact error and where does it appear?
#49 [20:04] <webrosc> :/
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