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#2 [00:48] * Drifty [webchat@dhcp-113-195-57-69.cf-res.cfu.net] has joined #minecrafthelp
#3 [00:49] <Drifty> I don't remember what email I used on an old account, and the emails I have tried I don
#4 [00:49] <Drifty> don't have access too
#5 [00:49] <Drifty> What can I do?
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#9 [04:06] * emswood [webchat@99.226.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#10 [04:09] <emswood> Every time I load an already existing world it runs for a few seconds and then crashes, however this doesn't happen when I start a new world.
#11 [04:35] <urielsalis> ??> emswood launcher/log
#12 [04:35] <Absol> emswood: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#13 [04:45] <emswood> https://paste.ubuntu.com/
#14 [04:45] <emswood> https://paste.ubuntu.com/p/tNX5HVhqbf/*
#15 [04:45] <emswood> https://paste.ubuntu.com/p/tNX5HVhqbf/ i am sorry it is this one
#16 [05:21] * TheGodOfLiars [webchat@059149204021.ctinets.com] has joined #minecrafthelp
#17 [05:21] <TheGodOfLiars> Hi
#18 [05:22] <TheGodOfLiars> Can I get some help?
#19 [05:22] <TheGodOfLiars> So whats happening is
#20 [05:22] <TheGodOfLiars> when I try to change my mc username
#21 [05:22] <TheGodOfLiars> everytime I try
#22 [05:22] <TheGodOfLiars> it says username unavalable
#23 [05:22] <TheGodOfLiars> like I tried rlly random ones
#24 [05:22] <TheGodOfLiars> still does not work
#25 [05:26] <TheGodOfLiars> hello?
#26 [05:29] * TheGodOfLiars [webchat@059149204021.ctinets.com] has joined #minecrafthelp
#27 [05:29] <TheGodOfLiars> Hello?
#28 [05:29] <TheGodOfLiars> can someone help me?
#29 [05:29] <TheGodOfLiars> please?
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#33 [07:33] * mm [webchat@cpe-124-190-208-200.bjui-cr-102.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#34 [07:34] <mm> am trying to use minecraft java on oculus rift and it does not load
#35 [07:35] <Andrio> mm, I don't think it has VR support. Are you using a mod?
#36 [07:35] <urielsalis> There is a VR edition
#37 [07:35] <urielsalis> https://minecraft.net/en-us/vr/
#38 [07:36] <mm> the windows version gives rights to the vr edition
#39 [07:36] <Andrio> I found that, yeah, but it's the Windows 10 Edition, right?
#40 [07:36] <mm> and u can see it on the oculus rift page, but when i click the icon it won't load
#41 [07:36] <mm> it is
#42 [07:36] <Andrio> So, not the Java Edition.
#43 [07:37] <mm> i have both the java and win10 edition
#44 [07:37] <mm> i tried first with teh win10 and same issue. uninstalled and tried with jave - same issue
#45 [07:38] * catbluecake [webchat@host-177-221-231-239.grupolima.net.br] has joined #minecrafthelp
#46 [07:38] <Andrio> mm
#47 [07:39] <mm> yes Andrio
#48 [07:40] <catbluecake> I'm trying to get into the game more whenever he's going to get in the wrong oq I Fasso?
#49 [07:41] <Greymagic27> catbluecake, ?
#50 [07:43] <urielsalis> mm: sorry but we only help with the Java edition here :/
#51 [08:13] * MasterGh4st [webchat@host235-22-dynamic.43-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#52 [08:15] <MasterGh4st> I deleted the email I registered with the site and now I would like to change it, but I can not do it. Answer me via email: francescopietrafesa03@gmail.com
#53 [08:15] <MasterGh4st> or by telephone: 3774242672
#54 [08:15] * MasterGh4st [webchat@host235-22-dynamic.43-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#55 [08:20] <Andrio> That's not even a valid phone number, is it?
#56 [08:22] * Such [webchat@11.51-174-192.customer.lyse.net] has joined #minecrafthelp
#57 [08:22] <Such> hello
#58 [08:22] <Greymagic27> Howdy!
#59 [08:22] <Such> ok so
#60 [08:22] <Such> you see i am trying to connect right
#61 [08:23] <Such> but when i click ''play'' on the any server in minecraft
#62 [08:23] <Such> puts me back into the main hub
#63 [08:23] <Such> and if i try to go into a server again minecraft crashes
#64 [08:23] <Greymagic27> ??> Such launcher/log
#65 [08:23] <Absol> Such: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#66 [08:24] <Such> thanks so much
#67 [08:27] <Such> https://paste.ubuntu.com/p/Q76ttnC3Kh/
#68 [08:27] <Such> there
#69 [08:28] <Greymagic27> ??> Such tools/hjt
#70 [08:28] <Absol> Such: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [08:28] <Absol> Such: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#72 [08:29] <Such> https://sourceforge.net/projects/hjt/postdownload ?
#73 [08:29] <Such> that?
#74 [08:29] <Greymagic27> Yea, Just click the link at the start of the steps
#75 [08:30] <Such> the download button?
#76 [08:30] <Greymagic27> Yea
#77 [08:30] <Such> its downloading
#78 [08:30] <Such> then?
#79 [08:30] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [08:33] <Such> ok here you go my good sir
#81 [08:33] <Such> https://paste.ubuntu.com/p/44S2v5Ksfw/
#82 [08:33] <Greymagic27> ??> Such av/adwcleaner
#83 [08:33] <Absol> Such: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#84 [08:33] <Absol> Such: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#85 [08:33] <Greymagic27> ??> Such av/norton
#86 [08:33] <Absol> Such: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#87 [08:34] <Such> ok it downloaded'
#88 [08:34] <Such> now?
#89 [08:34] <Greymagic27> Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#90 [08:40] * Chantom [webchat@209-33-30-149.res.dyn.suddenlink.net] has joined #minecrafthelp
#91 [08:40] <Chantom> brb
#92 [08:47] * griefer [~Griefer@host-67-44-160-16.hnremote.net] has joined #minecrafthelp
#93 [08:47] * griefer467 [~Griefer@host-67-44-160-165.hnremote.net] has quit. (Read error: Connection reset by peer)
#94 [08:51] <Chantom> Hello, my minecraft isn't working. I play the latest update and snapshot but in 1.13 it started glitching madly. I can look every 30 seconds and then it freezes again. I went to earlier versions and they glitch to. Just the less the version the less glitching. The one where it works properly is
#95 [08:51] <Chantom> 1.7.0. That is the latest that works without glitch
#96 [08:54] <Greymagic27> ??> Chantom tools/hjt
#97 [08:54] <Absol> Chantom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [08:54] <Absol> Chantom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#102 [09:10] * thelounge41 [webchat@111-240-40-86.dynamic-ip.hinet.net] has joined #minecrafthelp
#103 [09:10] * Espercorn kicked thelounge41 from #minecrafthelp (Reason: helounge41 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#105 [09:10] * Espercorn kicked Webchat_59119 from #minecrafthelp (Reason: ebchat_59119 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#106 [09:27] <Chantom> do you work for mojang
#107 [09:27] <Chantom> just curious
#108 [09:27] <Greymagic27> I don't, We are all volunteers here
#109 [09:28] <Chantom> ok
#110 [09:29] <Chantom> I just want to make sure that this doesnt disclose private info so i dont get hacked and jsut discloses all of my minecraft
#111 [09:29] <Chantom> horrid spelling
#112 [09:29] <Greymagic27> That's fine, It won't give us any of your personal information
#113 [09:29] <Chantom> ok. what is it
#114 [09:30] <Greymagic27> It's a program which lists all the programs on your computer, it helps us narrow down the issue
#115 [09:30] <Chantom> https://paste.ubuntu.com/p/sFxRq5TxFc/
#116 [09:30] <Greymagic27> ??> Chantom av/avg
#117 [09:30] <Absol> Chantom: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#118 [09:30] <Absol> Chantom: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#119 [09:30] <Chantom> thank you, sorry for the questions just want to stay safe
#120 [09:31] <Greymagic27> Apart from that, I can't see anything else that would cause minecraft to have freezing problems
#121 [09:31] <Chantom> ok thanks
#122 [09:36] <Chantom> I'll get back to you once i find out how to shut it off.
#123 [09:37] <Greymagic27> Alright :D
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#128 [10:28] <griefer> uh
#129 [10:28] * griefer [~Griefer@host-67-44-160-16.hnremote.net] has quit. (Quit: Leaving)
#130 [10:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#131 [10:52] * Chantom [webchat@209-33-30-149.res.dyn.suddenlink.net] has joined #minecrafthelp
#132 [10:53] <Chantom> sorry, My internet lagged
#133 [10:53] <Chantom> are you supposed to turn it off only on the install or while you are playing
#134 [10:53] <Chantom> avg btw
#135 [10:54] * e_l1997 [~quassel@2a05:2242:199:0:30dd:bc80:6ed0:10db] has joined #minecrafthelp
#136 [10:57] <Chantom> ok. Minecraft is glitching on my comp and I had advice that avg makes the minecraft installation improper. Should I turn it off only on the install or on the playtime to
#137 [10:58] <mattym> Chantom, You should remove AVG from the computer. Then try running the game install again.
#138 [11:02] <Chantom> ok, So should I uninstall the game first or just run the install
#139 [11:03] <mattym> Chantom, You can try running the installer again after removing AVG, or to be certain, remove both AVG and Minecraft, then restart the PC and try again.
#140 [11:04] <Chantom> ok thank you. will try after a few minutes. Going off now. may come back
#141 [11:04] * Chantom [webchat@209-33-30-149.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#142 [11:05] * TDAWG21 [webchat@cpc144014-mars4-2-0-cust132.11-1.cable.virginm.net] has joined #minecrafthelp
#143 [11:07] <TDAWG21> Hello I need some help. I'm currently trying to run my minecraft but whenever I go to load into a server or even a single player world is stays on the 'Joining World' screen. I've tried multiple things on the internet and it's still not working, I'd be delighted if I could get some help.
#144 [11:22] <TDAWG21> Hello?
#145 [11:22] <mattym> ??> TDAWG21 launcher/log
#146 [11:22] <Absol> TDAWG21: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#147 [11:28] <TDAWG21> done
#148 [11:28] <TDAWG21> https://paste.ubuntu.com/p/qwPtqx7WnV/
#149 [11:29] <mattym> TDAWG21, Thats after you have tried to start a world?
#150 [11:29] <TDAWG21> That's after I've tried to join a server
#151 [11:29] <TDAWG21> Now I'm just stuck on the 'Joining World' screen
#152 [11:30] <TDAWG21> And it says that Minecraft is (Not Responding)
#153 [11:30] <mattym> TDAWG21, The log didn't show any additional info?
#154 [11:30] <TDAWG21> I followed all the steps. That's all I have right now pal...
#155 [11:31] <mattym> ??> TDAWG21 av/adwcleaner
#156 [11:31] <Absol> TDAWG21: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#157 [11:31] <Absol> TDAWG21: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#158 [11:32] <urielsalis> TDAWG21: are you in the latest snapshot?
#159 [11:33] * TDAWG21 [webchat@cpc144014-mars4-2-0-cust132.11-1.cable.virginm.net] has joined #minecrafthelp
#160 [11:33] <TDAWG21> I think it worked, just checking now
#161 [11:34] <TDAWG21> It worked! Thanks a lot guys!
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#164 [12:21] * iPatchHU [webchat@catv-89-132-140-115.catv.broadband.hu] has joined #minecrafthelp
#165 [12:23] <iPatchHU> Hello guys! My bro bought the wrong version of Minecraft, can we do a refund with Mojang? He has JAVA, and needs Win 10 version.
#166 [12:31] * Minecraft [webchat@hrw-25-213.ideay.net.ni] has joined #minecrafthelp
#167 [12:32] * Minecraft is now known as Guest47446
#168 [12:32] <Guest47446> My keyboard is not working when a launch the game on windows 10.
#169 [12:34] * Emrakulus [webchat@093105211151.rybnik.vectranet.pl] has joined #minecrafthelp
#170 [12:36] <Emrakulus> Hi, I need help with my minecraft server. I want to give it more RAM. I tried giving it more RAM via .bat file in my server folder, but It doesnt work. Can you help me?
#171 [12:43] * Emrakulus [webchat@093105211151.rybnik.vectranet.pl] has joined #minecrafthelp
#172 [12:44] * Emrakulus [webchat@093105211151.rybnik.vectranet.pl] has quit. (Client Quit)
#173 [12:56] <Guest47446> Hello?
#174 [12:59] * Lolalol [webchat@94.134.91.104] has joined #minecrafthelp
#175 [13:00] <Lolalol> Hi guys, Im having some trouble bying the game. I fill out everything, but the buy button doesnt foreward me to anything, it doesnt even load. Am I doing something wrong?
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#180 [14:18] * emswood [webchat@99.226.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#181 [14:19] <emswood> Hi, im still looking for help
#182 [14:23] * emswood [webchat@99.226.252.27.dyn.cust.vf.net.nz] has quit. (Client Quit)
#183 [14:37] * mies [webchat@84-253-204-6.bb.dnainternet.fi] has joined #minecrafthelp
#184 [14:38] <mies> my minecraft crashes after running for like 1 minute
#185 [14:52] * JVPS4590 [webchat@ip-186.249.197-62.globalwave.com.br] has quit. (Quit: webchat.esper.net)
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#188 [16:05] * LyceHarts [webchat@87-50-26-65-cable.dk.customer.tdc.net] has joined #minecrafthelp
#189 [16:05] <LyceHarts> hey
#190 [16:05] <LyceHarts> i got a problem
#191 [16:06] <LyceHarts> Absol
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#194 [17:13] * sarge [webchat@pool-108-26-245-179.bstnma.fios.verizon.net] has joined #minecrafthelp
#195 [17:14] <sarge> My minecraft keeps crashing when I launch it and I can't join servers
#196 [17:15] * sarge [webchat@pool-108-26-245-179.bstnma.fios.verizon.net] has quit. (Client Quit)
#197 [17:40] * Alastair9 [webchat@cpe-120-145-129-59.bpe6-r-032.pie.wa.bigpond.net.au] has joined #minecrafthelp
#198 [17:41] <Alastair9> Hi, currently experiencing crashes after loading, typically within a minute of loading if not seconds, seems to happen quicker the further my render distance, nothing seems to be maxed out for CPU, RAM or GPU, just updated to latest GPU drivers yet still crashing with no reason.
#199 [17:44] * NomadtheGrey [webchat@173-13-113-66-NewEngland.hfc.comcastbusiness.net] has joined #minecrafthelp
#200 [17:44] <NomadtheGrey> Hi! Can't log into my MineCraft account, and the password reset email isn't coming in
#201 [17:58] * Ocelot [webchat@104-53-204-252.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
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#203 [18:00] * Audrey [webchat@modemcable198.127-45-45.mc.videotron.ca] has joined #minecrafthelp
#204 [18:03] <Ocelot> Hello, I have had a problem with Minecraft recently; I uninstalled Minecraft twice now and it still stays stuck on the mojang logo screen (I am on Minecraft 1.13.2).
#205 [18:06] <Ocelot> I am also on the latest version of java.
#206 [18:07] * Ocelot [webchat@104-53-204-252.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#207 [18:08] * Ocelot [webchat@104-53-204-252.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#208 [18:08] <Audrey> ok i have buy minecraft on for windows 10 version 1.7.1 ... then i discovered that the java had best update so i bought it after in thinking that my 2 purchase was going on the same account
#209 [18:12] <Ocelot> Hello, I have run into a problem recently with Minecraft (version 1.13.2); when Minecraft launches it gets stuck on the Mojang logo screen (I also hav e the latest version of java); Is there a way to fix this?
#210 [18:14] <thgilfodrol> ??> Ocelot launcher/log/txt
#211 [18:14] <thgilfodrol> ??> Ocelot launcher/log-txt
#212 [18:14] <Absol> Ocelot: We need to see your full launcher log, which is created in the game directory.
#213 [18:14] <Absol> Ocelot: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#214 [18:15] <thgilfodrol> Audrey: what do you mean by thinking how both purchases were going to go to the same account?
#215 [18:21] * Ocelot [webchat@104-53-204-252.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#216 [18:22] <Ocelot> Hello again, my page crashed so I had to reload as a different user (If my username is similar enough to figure out please tell me, if not please tell me).
#217 [18:28] <thgilfodrol> ??> Ocelot launcher/log-txt
#218 [18:28] <Absol> Ocelot: We need to see your full launcher log, which is created in the game directory.
#219 [18:28] <Absol> Ocelot: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#220 [18:28] * Audrey [webchat@modemcable198.127-45-45.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#221 [18:29] <Ocelot> OK, here is the URL https://paste.ubuntu.com/p/zFzD39nn9j/
#222 [18:38] <thgilfodrol> Ocelot: okay, and it just freezes there right?
#223 [18:38] <Ocelot> Yes that it.
#224 [18:38] <thgilfodrol> ??> Ocelot tools/hjt
#225 [18:38] <Absol> Ocelot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [18:38] <Absol> Ocelot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [18:42] <Ocelot> alright, here you go https://paste.ubuntu.com/p/pXsxBf7jhH/
#228 [18:44] <thgilfodrol> Ocelot: ah, your issue is caused by the PremierOpinion malware, which has been one of the main culprits for causing the game to freeze at the logo screen
#229 [19:01] * Hero57 [webchat@cpe-104-32-93-59.socal.res.rr.com] has joined #minecrafthelp
#230 [19:01] <Hero57> hello
#231 [19:02] <Hero57> my game is crashing when i try to launch 1.5.2
#232 [19:02] <Hero57> what should i do?
#233 [19:02] <thgilfodrol> Hero57: 1.5.2 is no longer supported- does the same issue coccur on 1.13.2?
#234 [19:02] <Hero57> no
#235 [19:03] <Hero57> but i want to play on 1.5.2
#236 [19:03] <thgilfodrol> Hero57: how come?
#237 [19:03] <Hero57> because there is a mod for it but is not available for later versions of minecraft
#238 [19:04] <thgilfodrol> Hero57: unfortunately there is nothing to be done here- 1.5.2 is no longer supported because it's years outdated, and mods are not supported here at all
#239 [19:04] <thgilfodrol> Hero57: perhaps try contacting the mod author?
#240 [19:04] <Hero57> oh
#241 [19:04] <Hero57> well its ok
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#244 [19:10] * Nick2 [webchat@216-68-172-205.fuse.net] has joined #minecrafthelp
#245 [19:10] <Nick2> hey
#246 [19:11] <Nick2> my game keeps crashing on the Mojang screen and I was wondering, how do I fix my problem?
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#249 [19:45] <Toxic> I am having issues with the minecraft launcher. the launcher crashes before i can get into the actual game
#250 [19:46] <Ocelot> Once again my browser stopped responding so, here I am again, sry for the inconvenience.
#251 [19:50] <Ocelot> Please tell me if I seem unknown of what my problem is.
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#254 [20:13] * Jordan9 [webchat@97-115-33-82.ptld.qwest.net] has joined #minecrafthelp
#255 [20:14] <Jordan9> Every time I try starting Minecraft up it crashes. How can I fix that?
#256 [20:24] * KingOfNetflix [webchat@cpe-70-114-93-94.res.rr.com] has joined #minecrafthelp
#257 [20:24] <KingOfNetflix> hey
#258 [20:24] <KingOfNetflix> can't join a multiplayer server.
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#261 [20:29] <Ocelot> Seeing that my question hadn't been answered, I will say my problem again; I have recently had problems with Minecraft (version 1.13.2)and the latest version of java, when I launch Minecraft it gets stuck on the Mojang logo screen.
#262 [20:49] <thgilfodrol> Ocelot: your issue is caused by the PremierOpinion malware, which has been one of the main culprits for causing the game to freeze at the logo screen
#263 [20:50] <thgilfodrol> Ocelot: you can fix it by removing it using the instructions below
#264 [20:50] <thgilfodrol> ??> Ocelot av/adwcleaner
#265 [20:50] <Absol> Ocelot: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#266 [20:50] <Absol> Ocelot: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#267 [20:50] <thgilfodrol> Ocelot: after running adwcleaner and restarting, the game will magically work again
#268 [20:50] <thgilfodrol> Ocelot: chances are you accidentally installed the malware by using some sort of bundled installer off the internet
#269 [20:52] <Ocelot> Ok, thanks for the help.
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#274 [21:03] <thgilfodrol> ??> Jordan9 launcher/log-txt
#275 [21:03] <Absol> Jordan9: We need to see your full launcher log, which is created in the game directory.
#276 [21:03] <Absol> Jordan9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#279 [21:17] <Jordan9> https://paste.ubuntu.com/p/5XFnPjdyZr/
#280 [21:24] <thgilfodrol> ??> Jordan9 win/dxdiag
#281 [21:24] <Absol> Jordan9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#285 [21:28] <Flattest_Tundra> I forgot the answers to my security questions and the email I used is unusable, and I am no longer able to log in on my new pc. Is there anything I can do?
#286 [21:29] <thgilfodrol> Flattest_Tundra: do you remember how you paid?
#287 [21:29] <Flattest_Tundra> I am pretty sure it was a debit card but i am not 100% sure
#288 [21:29] <Flattest_Tundra> it was a good while ago
#289 [21:30] <thgilfodrol> Flattest_Tundra: do you remember when?
#290 [21:30] <Flattest_Tundra> Not at the moment, it might be written down somewhere though
#291 [21:31] <thgilfodrol> Flattest_Tundra: would you say before or after mid 2011?
#292 [21:31] <Flattest_Tundra> I would say after
#293 [21:31] <thgilfodrol> Flattest_Tundra: okay, now before or after the start of 2014?
#294 [21:32] <Flattest_Tundra> now that's harder to answer, but i would say before
#295 [21:32] <thgilfodrol> ??> Flattest_Tundra account/trans-id/skrill
#296 [21:32] <Absol> Flattest_Tundra: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#297 [21:32] <Absol> Flattest_Tundra: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#298 [21:32] <thgilfodrol> ??> Flattest_Tundra account/send-email
#299 [21:32] <Absol> Flattest_Tundra: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#300 [21:32] <Absol> Flattest_Tundra: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#301 [21:33] <thgilfodrol> Flattest_Tundra: start by recovering your transaction id from skrill, then email mojang asking to recover your account using the transaction id you got
#302 [21:33] <thgilfodrol> Flattest_Tundra: if skrill doesn't have it, try braintree
#303 [21:33] <thgilfodrol> ??> Flattest_Tundra account/trans-id/braintree
#304 [21:33] <Absol> Flattest_Tundra: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#305 [21:33] <Absol> Flattest_Tundra: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#306 [21:34] <Flattest_Tundra> Alrighty then
#307 [21:34] <Flattest_Tundra> thank you for the direction
#308 [21:34] <Flattest_Tundra> I'm off, have a good evening
#309 [21:34] <thgilfodrol> Flattest_Tundra: if all else fails, email mojang anyway via the support form and provide absolutely every last bit of info you remember about the account- date of purchase, purchase method, email, name on card, etc
#310 [21:34] <thgilfodrol> Flattest_Tundra: no problem, good luck
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#313 [21:39] <Jordan9> I followed the instructions and it said to send the URL. https://paste.ubuntu.com/p/DyDHnvj4c8/
#314 [21:51] <thgilfodrol> Jordan9: download and install the driver from https://www2.ati.com/drivers/legacy/13-9-legacy_vista_win7_64_dd_ccc_whql.exe
#315 [21:56] <Jordan9> It says D\download not complete
#316 [21:56] <Jordan9> download not complete*
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#322 [22:56] <akira> hi! Can someone help me, I'm on macOS and this is my first time downloading minecraft on this computer but everytime I click play it says java crashes and I've watched multiple youtube tutorials but I still can't seem to figure it out. Thanks!
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#325 [23:29] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#326 [23:30] <Angelina4> Hi so my minecraft I use 1.13.2 thats my version of minecraft and whenever I try to log on all it does is just show the mojang screen and it ill load and load and then it will say minecraft not responding and i dont know how to fix this.
#327 [23:30] <thgilfodrol> ??> Angelina4 tools/hjt
#328 [23:30] <Absol> Angelina4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#329 [23:30] <Absol> Angelina4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#330 [23:31] <Angelina4> okay one sec
#331 [23:33] <Angelina4> https://paste.ubuntu.com/p/qsksNG3H9f/
#332 [23:34] <Angelina4> i dont know if i did it right
#333 [23:34] <thgilfodrol> ??> Angelina4 av/adwcleaner
#334 [23:34] <Absol> Angelina4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#335 [23:34] <Absol> Angelina4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#336 [23:35] <Angelina4> okay one sec
#337 [23:35] <thgilfodrol> Angelina4: your issue is caused by the RelevantKnowledge malware. run adwcleaner to remove the issue, and your game will work again
#338 [23:35] <Angelina4> okay
#339 [23:35] <thgilfodrol> Angelina4: in the future, be careful what you instakk
#340 [23:35] <thgilfodrol> Angelina4: install*
#341 [23:35] <Angelina4> i dont like try to install these things they just happen
#342 [23:36] <thgilfodrol> Angelina4: make sure you look at what bundled software installers try to push
#343 [23:36] <Angelina4> i need help I clicked the link but now id ont know what to do
#344 [23:37] <thgilfodrol> Angelina4: run the program
#345 [23:38] <Angelina4> okay
#346 [23:38] <Angelina4> i think i am
#347 [23:38] <Angelina4> i dont know tho
#348 [23:38] <Angelina4> okay its scanning
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#351 [23:59] <Angelina4> hey so i was here awhile ago and the thing i had to do was shut down my computer it is back up and now i dont know what to do