#1 [00:00] <Angelina4> my problem was when I try to log onto to minecraft it just stays at the Mojang screen saying not respoding
#2 [00:00] <thgilfodrol> Angelina4: try the game again
#3 [00:02] <Angelina4> okay
#4 [00:02] <Angelina4> its doing the same thing
#5 [00:02] <Angelina4> it did before
#6 [00:03] <thgilfodrol> Angelina4: did you run adwcleaner
#7 [00:03] <Angelina4> yes
#8 [00:03] <thgilfodrol> ??> Angelina4 tools/hjt
#9 [00:03] <Angelina4> it shut down my computer and everything
#10 [00:03] <Absol> Angelina4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#11 [00:03] <Absol> Angelina4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#12 [00:04] <thgilfodrol> Angelina4: do you still have the txt log file the adwcleaner generated
#13 [00:04] <Angelina4> no i dont think so since my computer shut off
#14 [00:04] <thgilfodrol> Angelina4: your computer would have generated it upon starting back up
#15 [00:05] <Angelina4> it didnt
#16 [00:05] <Angelina4> im sorry im pretty young and i dont know what all this means
#17 [00:07] <thgilfodrol> Angelina4: do you have a parent or someone else who would be able to help?
#18 [00:07] <Angelina4> im trying it again
#19 [00:07] <Angelina4> no they dont know anything about minecraft
#20 [00:07] <Angelina4> Im trying it again
#21 [00:08] <thgilfodrol> Angelina4: you don't need to know anything about the game, as it's a simple software issue
#22 [00:08] <Angelina4> oh
#23 [00:08] <Angelina4> is their any easier way to undownload the software
#24 [00:09] <thgilfodrol> Angelina4: no, that's the easiest way already
#25 [00:09] <Angelina4> okay i'll try it again
#26 [01:13] * taahanis [webchat@cpe-76-170-209-211.socal.res.rr.com] has joined #minecrafthelp
#27 [01:13] <taahanis> Hello, is anyone here?
#28 [01:13] <taahanis> I need help about Minecraft Bedrock Edition
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#38 [04:07] <Hunnie_bunnie> when i try to get into the game it keeps saying failed to download file
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#41 [05:06] * petter [webchat@ti0042a400-4909.bb.online.no] has joined #minecrafthelp
#42 [05:07] <petter> Cant get Minecraft launched.
#43 [05:09] <petter> https://paste.ubuntu.com/p/sTnngfzR7B/
#44 [05:10] <petter> https://paste.ubuntu.com/p/KRcyx4tb2K/
#45 [05:13] <petter> https://paste.ubuntu.com/p/Rsb9wKnfZS/
#46 [05:14] <petter> https://paste.ubuntu.com/p/8RJJqJxGZV/
#47 [05:19] <petter> Have checked with intel and no avalible uppdates on the drivers.
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#53 [06:32] <Wcib_Yc> oi
#54 [06:32] <Wcib_Yc> sou brasileiro
#55 [06:32] <Wcib_Yc> algum brasileiro pra falar cmg? estou com um problema
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#57 [06:41] * TGG [webchat@adsl92-86-38-212.romtelecom.net] has joined #minecrafthelp
#58 [06:42] <TGG> Please Help ME
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#61 [07:04] <brady> minecraft error report "shall we play a game?"
#62 [07:05] <brady> https://paste.ubuntu.com/p/PsFQPcZMx5/
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#65 [07:50] <Dylan> so i try to log in on my new computer, (on my old account) but it keeps giveing me the "Username or Password is incorrect" then i try my new email it still does not work (I tried creating a new account with my new email)
#66 [07:52] * ege [webchat@host-176-33-236-162.reverse.superonline.net] has joined #minecrafthelp
#67 [07:52] <Dylan> im not sure what to do next
#68 [07:53] <Dylan> ...
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#71 [07:59] * Espercorn kicked Webchat_09623 from #minecrafthelp (Reason: ebchat_09623 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#72 [08:28] * stoffel [webchat@node-0011.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#73 [08:38] <stoffel> Ich habe ein Konto für mich angelegt und dafür ein Kennwort vergeben. Mit diesem Kennwort kann ich mich aber nicht anmelden. Es kommt immer die Meldung "Hoppla! Aufgrund eines Fehlers konnte deine Anfrage nicht bearbeitet werden. Bitte versuche es erneut." Die Zurücksetzung des Kennwortes funktioniert auch nicht, da kommt die Meldung "403 ERROR The
#74 [08:38] <stoffel> request could not be satisfied. Request blocked. Generated by cloudfront (CloudFront)
#75 [08:38] <stoffel> Request ID: qvlLpeGsGO3xXXFd_fNgfhgoGRx2_At1GNdLs-jlOXTVip0H-ikmtw=="
#76 [08:56] * patrick_borel [webchat@45.236.209.10] has joined #minecrafthelp
#77 [09:00] <patrick_borel> bom,meu minecraft nao entra e esta com o problema de ''clash report'' e ''game output''.Eu gostaria que problema fosse solucionado pois adoro jogar minecraft
#78 [09:02] <patrick_borel> Well, my minecraft does not go in and it has the problem of clash report and game output. I would like the problem to be solved because I love playing minecraft
#79 [09:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#80 [09:40] * krycha [webchat@cmp168.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#81 [09:45] <krycha> help
#82 [10:01] * forge [webchat@cpe-174-102-106-252.columbus.res.rr.com] has joined #minecrafthelp
#83 [10:01] <forge> I bought the Windows 10 edition and I'm now trying to create a Mojang account. However, Mojang keeps telling me I need to buy a version of the game because they don't have any records that I've already purchased it because the version I own was bought through the Windows store.
#84 [10:02] <Andrio> forge, a Mojang account is only for the Java Edition
#85 [10:03] <forge> so I would have to buy the game a second time?
#86 [10:05] <Andrio> forge, to do what?
#87 [10:06] <forge> moda
#88 [10:06] <forge> mods*
#89 [10:08] <Andrio> ah
#90 [10:09] <Andrio> forge, you will need to buy the Java Edition separately, yes
#91 [10:09] <forge> welp
#92 [10:10] <forge> so no possible way to link the minecraft
#93 [10:11] <forge> i bought on Microsoft store to my mojang account?
#94 [10:12] <Andrio> forge, there's no link
#95 [10:13] <forge> That kinda dumb so buying mc on microsoft store is a waste of money
#96 [10:13] <forge> suck
#97 [10:13] <forge> sucks I cant get a refund ether
#98 [10:17] <forge> know any good faction severs?
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#101 [10:39] * mom [webchat@66.62.182.193] has joined #minecrafthelp
#102 [10:40] <mom> I purchased the minecraft PC version from Amazon, used the code, downloaded from minecraft.net and it won't install. MacOS.
#103 [11:36] * Nivag2002 [webchat@c-68-82-203-72.hsd1.pa.comcast.net] has joined #minecrafthelp
#104 [11:37] <Nivag2002> Hello so, I used Minecraft a decently long time ago on a different computer that crapped the bed. I moved onto this computer, and have been trying to log in. It says my password is incorrect even though I know its correct, and then I tried to send a reset password email. I have yet to receive it and I have tried to send it Monday, Wednesday, and th
#105 [11:37] <Nivag2002> en yesterday and still haven't gotten it. What should I do?
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#108 [11:39] * AHrande [webchat@tromso1-213.dsl.trollnet.no] has joined #minecrafthelp
#109 [11:40] <Nivag2002> I haven't been able to receive emails from Minecraft regarding resetting my password, and I have tried to do all the things the help page says for me to. What should I do now?
#110 [11:41] <AHrande> HI. I was wondering how to refund the games? I found out my latop cant run the game.
#111 [11:50] <Nivag2002> Nivah2002 I haven't been able to receive emails from Minecraft regarding resetting my password, and I have tried to do all the things the help page says for me to. What should I do now?
#112 [11:50] <Nivag2002> Nivag2002 I haven't been able to receive emails from Minecraft regarding resetting my password, and I have tried to do all the things the help page says for me to. What should I do now?
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#114 [12:07] * aceplante [webchat@c-73-17-228-128.hsd1.nh.comcast.net] has joined #minecrafthelp
#115 [12:07] <aceplante> crashed game
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#117 [12:11] * sblocks250 [webchat@02dc2744.bb.sky.com] has joined #minecrafthelp
#118 [12:11] <sblocks250> io.netty.channel.abstractchannel$annotatedconnectexception minecraft
#119 [12:20] * SlackyV [webchat@174-086-002-179.dhcp.chtrptr.net] has joined #minecrafthelp
#120 [12:21] <SlackyV> Im trying to log in to my account but it says theres no account?
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#122 [12:29] <Greymagic27> SlackyV, What is the exact message?
#123 [13:39] * luchi [webchat@ip-173-128-2-180.phnxaz.spcsdns.net] has joined #minecrafthelp
#124 [13:41] <luchi> so when i try opening mc it crashes and says "the game crashed whilst initializing game" how do i fix it?
#125 [13:45] * ac [webchat@c-76-107-218-189.hsd1.tn.comcast.net] has joined #minecrafthelp
#126 [13:47] <ac> i tried to change my email and i got the email saying it worked but it sent me back to a link saying that it "could not load security challenge"
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#130 [13:55] * queen5000 [webchat@250.109-247-40.customer.lyse.net] has joined #minecrafthelp
#131 [13:57] <queen5000> so a while back i wanned to switch email for my minecraft account because it was on my dad's email, the problem was that i typed my email wrong so i lost the minecraft account, i know all the old details and really would like to get that minecraft account back, i enjoy playing this game cuite a lot
#132 [13:57] * luchi [webchat@ip-173-128-2-180.phnxaz.spcsdns.net] has joined #minecrafthelp
#133 [13:57] <luchi> so when i try opening mc it crashes and says "the game crashed whilst initializing game" how do i fix it?
#134 [14:02] <thgilfodrol> ??> luchi launcher/log-txt
#135 [14:02] <Absol> luchi: We need to see your full launcher log, which is created in the game directory.
#136 [14:03] <Absol> luchi: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#137 [14:03] <thgilfodrol> ??> queen5000 account/send-email
#138 [14:03] <Absol> queen5000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#139 [14:03] <Absol> queen5000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#140 [14:07] <luchi> https://paste.ubuntu.com/p/Kn3X7zB8cX/
#141 [14:07] <luchi> thats the link
#142 [14:12] <thgilfodrol> ??> luchi win/dxdiag
#143 [14:12] <Absol> luchi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#144 [14:13] <luchi> https://paste.ubuntu.com/p/G3wKYBC2Hp/
#145 [14:14] <luchi> i had that done already
#146 [14:14] <thgilfodrol> luchi: ah, unfortunately your computer does not nearly meet the requirements to run the game (or at least, the java edition)
#147 [14:15] <luchi> what does that mean exactly?
#148 [14:15] <luchi> is there anything i can do?
#149 [14:17] <thgilfodrol> luchi: not a whole lot, without buying a new computer that meets the requirements
#150 [14:17] <thgilfodrol> ??> luchi requirements
#151 [14:17] <Absol> luchi: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
#152 [14:17] <thgilfodrol> luchi: did you just buy the game?
#153 [14:17] <luchi> no i bought it a few years ago
#154 [14:18] <thgilfodrol> luchi: ah, yeah, then your only option unfortunately is to upgrade to a newer computer
#155 [14:18] <thgilfodrol> luchi: that computer looks at least a decade old
#156 [14:18] <luchi> dang i got it for christmas like 2 years ahoi
#157 [14:18] <luchi> ago*
#158 [14:19] <thgilfodrol> luchi: if you bought it a couple years ago, you might still be able to claim your windows 10 edition code, which might work
#159 [14:19] <thgilfodrol> luchi: no guarantees though, it's pretty old hardware
#160 [14:19] <luchi> whats the windows 10 edition?
#161 [14:21] <thgilfodrol> luchi: it's the bedrock edition, which you should have gotten with your purchase
#162 [14:22] <thgilfodrol> luchi: https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#163 [14:25] * aqua777 [webchat@host-78-145-195-100.as13285.net] has joined #minecrafthelp
#164 [14:27] <aqua777> Minecraft for Java crashes when starting : Initializing game
#165 [14:27] <aqua777> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#166 [14:27] <thgilfodrol> ??> aqua777 win/dxdiag
#167 [14:27] <aqua777> Does someone have an idea what to do?
#168 [14:27] <Absol> aqua777: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#169 [14:28] <aqua777> will try now
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#172 [14:35] * josh0 [webchat@27.39.147.147.dyn.plus.net] has joined #minecrafthelp
#173 [14:36] <josh0> hey guys im getting this error message whenever i try to start the game
#174 [14:36] <josh0> https://paste.ubuntu.com/p/Vp9mJW93Jg/
#175 [14:37] <thgilfodrol> josh0: right click the launcher shortcut, and select "Run as Administrator"
#176 [14:38] <josh0> lmao i should've tried that first
#177 [14:38] <josh0> thanks man
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#179 [14:40] * QYLMS [webchat@dynamic-nat78.239.kurgan.mts.ru] has joined #minecrafthelp
#180 [14:41] <QYLMS> hi
#181 [14:41] <aqua777> https://paste.ubuntu.com/p/rThKQpbnk7/
#182 [14:42] <QYLMS> I have stolen an account in the mail is not sent a password reset all I have is the nickname of the account and most likely past mail and answers to security questions
#183 [14:44] <thgilfodrol> QYLMS: to confirm, your account was stolen, and all you remember is the past email address, name, and security question answers?
#184 [14:44] <thgilfodrol> QYLMS: do you remember how you paid for it?
#185 [14:45] <thgilfodrol> aqua777: download and install the driver from https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Kabylake_Win10_64_VER232016487701.zip
#186 [14:45] <thgilfodrol> aqua777: after it completes, restart the computer and try the game again
#187 [14:46] <thgilfodrol> aqua777: if it still doesn't work, feel free to join back to this chat
#188 [14:46] <QYLMS> I have no code left after the purchase but I can say what were the nicknames what was the mail and what secret questions!
#189 [14:47] <thgilfodrol> QYLMS: please don't say them here- this is a public channel
#190 [14:47] <thgilfodrol> ??> QYLMS account/send-email
#191 [14:47] <Absol> QYLMS: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#192 [14:47] <Absol> QYLMS: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#193 [14:47] <QYLMS> I didn't want to say
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#195 [14:55] * aqua777 [webchat@host-78-145-195-100.as13285.net] has joined #minecrafthelp
#196 [14:57] <aqua777> hi, again the same problem
#197 [14:57] <aqua777> The game crashed whilst initializing game
#198 [14:57] <aqua777> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#199 [15:00] <aqua777> Absol advised to download and run
#200 [15:01] <aqua777> I forgot what program, restart and try again - but no luck
#201 [15:02] <aqua777> My pc is with windows 10, but we bought Java game. Is this why it crashes?
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#203 [15:06] <Tamaria> Hello
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#209 [15:26] <irius42> Hi I'm having problem to load a world in minecraft 1.13.2.
#210 [15:27] <irius42> that is my problem: mouseClicked event handler
#211 [15:27] <irius42> I try to look online and they say it is an antivirus problem
#212 [15:27] <irius42> but i dont have a antivirus
#213 [15:28] * JustInNeedOfHelp [webchat@67-43-123-203.blipwifi.com] has joined #minecrafthelp
#214 [15:28] <Petja320> I buyed Minecraft a fiew jears ago but now i cant play the full edition just the demo why ?
#215 [15:29] * battleix [webchat@pool-173-49-13-212.phlapa.fios.verizon.net] has joined #minecrafthelp
#216 [15:29] <JustInNeedOfHelp> I just recently bought Minecraft again because my last version would not get past the loading screen but it is doing the same thing I am unsure on what to do plus I would like to get a refund if I am able to get the first Minecraft a bought fixed
#217 [15:30] <battleix> can anyone help me with my game crashing every time i try to laucnh in version 1.12.2
#218 [15:31] * Petja320 [webchat@158.233.198.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#219 [15:33] <battleix> i have a dxdiag report
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#225 [15:57] * Alis7 [webchat@staticline-31-183-229-174.toya.net.pl] has joined #minecrafthelp
#226 [15:58] <Alis7> i cant connect any world in minecraft what can i do?
#227 [16:03] * Alis7 [webchat@staticline-31-183-229-174.toya.net.pl] has quit. (Quit: webchat.esper.net)
#228 [16:33] * CapFan_on_the_road [webchat@c-67-187-194-76.hsd1.ca.comcast.net] has joined #minecrafthelp
#229 [16:33] <CapFan_on_the_road> Can someone post the HiJackThis link?
#230 [16:37] <CapFan_on_the_road> ??> CapFan_on_the_road tools/hjt
#231 [16:37] <Absol> CapFan_on_the_road: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#232 [16:37] <Absol> CapFan_on_the_road: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#233 [16:39] <CapFan_on_the_road> ??> CapFan_on_the_road av/adwcleaner
#234 [16:39] <Absol> CapFan_on_the_road: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#235 [16:39] <Absol> CapFan_on_the_road: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#236 [16:40] * CapFan_on_the_road [webchat@c-67-187-194-76.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#237 [16:53] * aqua777 [webchat@host-78-145-195-100.as13285.net] has quit. (Quit: webchat.esper.net)
#238 [16:56] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has joined #minecrafthelp
#239 [16:56] <Ashbadillo> Hello can someone help me please
#240 [16:56] <Ashbadillo> My game won't start and it keep saying the same thing.
#241 [17:01] <Ashbadillo> Please someone help me.
#242 [17:08] * caameronn [webchat@98.217.24.13] has joined #minecrafthelp
#243 [17:08] <caameronn> help
#244 [17:09] <caameronn> I currently am trying to run 1.8.9 on the recent-most version of Minecraft. However, it freezes every single time on the white Mojang screen. I've tried literally everything. Removing minecraft, and reinstalling didn't work either.
#245 [17:09] <caameronn> (recent-most being the newest launcher)
#246 [17:10] <caameronn> This has made MC unplayable. Anyone know anything?
#247 [17:12] <Ashbadillo> um
#248 [17:12] <Ashbadillo> have you deleted all the files in the folder?
#249 [17:12] <caameronn> "I've tried literally everything. Removing minecraft, and reinstalling didn't work either."
#250 [17:12] <Ashbadillo> um
#251 [17:12] <Ashbadillo> new java?
#252 [17:12] <caameronn> Like I deleted the entire folder.
#253 [17:12] <Ashbadillo> oof
#254 [17:12] <Ashbadillo> um
#255 [17:13] <caameronn> it says my java is the recent most.
#256 [17:13] <Ashbadillo> does it have a crash log when it freezes?
#257 [17:13] <caameronn> that it doesn't require an update
#258 [17:13] <caameronn> doesn't even crash, just frozen forever
#259 [17:13] <Ashbadillo> idk
#260 [17:13] <Ashbadillo> I have a problem that I can
#261 [17:13] <Ashbadillo> cant launch minecraft
#262 [17:14] <caameronn> [18:04:12] [Client thread/INFO]: LWJGL Version: 2.9.4
#263 [17:14] <Ashbadillo> idk about that
#264 [17:14] <caameronn> [18:04:12] [Client thread/INFO]: LWJGL Version: 2.9.
#265 [17:14] <caameronn> Is what it crashed on in my logs.
#266 [17:14] <Ashbadillo> look it up I guess?
#267 [17:14] <Ashbadillo> :/
#268 [17:15] <Ashbadillo> I honestly don't know
#269 [17:15] <caameronn> I've tried, this is my last hope.
#270 [17:16] <caameronn> They usually can figure it out, but it doesn't seem anyone is online.
#271 [17:16] <Ashbadillo> I have been here for like 20 minutes already and nothing.
#272 [17:16] <caameronn> :/
#273 [17:16] <Ashbadillo> I guess most people are out to do something
#274 [17:23] <thgilfodrol> caameronn: 1.8.9 is no longer supported, does it still happen on 1.13.2?
#275 [17:23] <thgilfodrol> Ashbadillo: what exactly does it say?
#276 [17:24] <caameronn> what do you mean no longer supported thgilfodrol
#277 [17:24] <Ashbadillo> let me get the report
#278 [17:25] <thgilfodrol> caameronn: we don't support 1.8.9 anymore. it's far too old
#279 [17:26] <Ashbadillo> But it is so popular though .-.
#280 [17:26] <caameronn> it isn't working on 1.12 ieither
#281 [17:26] <caameronn> I will try 1.13.2
#282 [17:26] <caameronn> 1.13 doesn't work either
#283 [17:28] <caameronn> thgilfodrol
#284 [17:28] <thgilfodrol> ??> caameronn tools/hjt
#285 [17:29] <Absol> caameronn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#286 [17:29] <Absol> caameronn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#287 [17:29] <caameronn> alright, one second
#288 [17:30] * Woofydude [webchat@c-24-13-24-199.hsd1.il.comcast.net] has joined #minecrafthelp
#289 [17:30] <Woofydude> hello
#290 [17:30] <Ashbadillo> it says this
#291 [17:31] <Woofydude> I cannot start my minecraft servwe
#292 [17:31] <Woofydude> *server
#293 [17:32] <Ashbadillo> Unable to save download. bd.ogg
#294 [17:32] <Ashbadillo> that is what it says
#295 [17:32] <caameronn> thgilfodrol my pc denied the hijack
#296 [17:33] <thgilfodrol> caameronn: can you be more specific?
#297 [17:33] <thgilfodrol> ??> Ashbadillo launcher/log-txt
#298 [17:33] <Absol> Ashbadillo: We need to see your full launcher log, which is created in the game directory.
#299 [17:33] <Absol> Ashbadillo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#300 [17:33] <thgilfodrol> Woofydude: what happens when you try?
#301 [17:33] <caameronn> https://paste.ubuntu.com/p/q8trfFjR4R/
#302 [17:33] <caameronn> there you go.
#303 [17:33] <Ashbadillo> ok
#304 [17:34] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#305 [17:34] <caameronn> hopefully that can help thgilfodrol
#306 [17:34] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has joined #minecrafthelp
#307 [17:34] <Ashbadillo> can I have the link again sorry
#308 [17:35] <thgilfodrol> ??> Ashbadillo launcher/log-txt
#309 [17:35] <Absol> Ashbadillo: We need to see your full launcher log, which is created in the game directory.
#310 [17:35] <Absol> Ashbadillo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#311 [17:35] <caameronn> https://paste.ubuntu.com/p/q8trfFjR4R/
#312 [17:35] <thgilfodrol> caameronn: your issue is caused by the malware RelevantKnowledge
#313 [17:35] <Ashbadillo> ty
#314 [17:35] <thgilfodrol> ??> caameronn av/adwcleaner
#315 [17:35] <Absol> caameronn: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#316 [17:35] <Absol> caameronn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#317 [17:35] <thgilfodrol> caameronn: that'll fix it. in the future make sure to watch out for what you're installing
#318 [17:35] <caameronn> alright ty so much
#319 [17:35] <caameronn> i thought it was malware
#320 [17:36] <caameronn> but I didn't know how to get rid fo it
#321 [17:37] <caameronn> this is literally the best place to get help. they've always been to figure it out. thank you thgilfodrol
#322 [17:37] <thgilfodrol> caameronn: no problem, have fun
#323 [17:38] <Ashbadillo> brb
#324 [17:39] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has quit. (Client Quit)
#325 [17:40] * Woofydude [webchat@c-24-13-24-199.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#326 [17:45] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has joined #minecrafthelp
#327 [17:45] <Ashbadillo> Ok I am back but now it is saying there is a crash report
#328 [17:45] <Ashbadillo> thgilfodrol sorry for being a pain but can I get the link again, I will post the link again when I paste everything in it
#329 [17:46] * SnapWare [webchat@mobile-access-bceeb1-119.dhcp.inet.fi] has joined #minecrafthelp
#330 [17:46] <thgilfodrol> ??> Ashbadillo launcher/log-txt
#331 [17:46] <Absol> Ashbadillo: We need to see your full launcher log, which is created in the game directory.
#332 [17:46] <Absol> Ashbadillo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#333 [17:47] <SnapWare> Hello i need help, Trying to install minecraft but there is coming error id_ID.lang
#334 [17:47] <thgilfodrol> ??> SnapWare launcher/log-txt
#335 [17:47] <Absol> SnapWare: We need to see your full launcher log, which is created in the game directory.
#336 [17:47] <Absol> SnapWare: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#337 [17:50] <SnapWare> Whats Syntax?
#338 [17:50] <thgilfodrol> SnapWare: disregard that, it's unrelated
#339 [17:52] <thgilfodrol> (disregard the Syntax dropdown, but do everything else)
#340 [17:52] <SnapWare> Done already...
#341 [17:52] <thgilfodrol> SnapWare: you need to post it here
#342 [17:52] <SnapWare> Here?
#343 [17:52] <SnapWare> Oh
#344 [17:53] <SnapWare> What do you mean with paste?
#345 [17:53] <Ashbadillo> thgilfodrol https://paste.ubuntu.com/p/MBPPjzkZ4G/
#346 [17:53] <SnapWare> WIthj link?
#347 [17:53] <thgilfodrol> SnapWare: yes
#348 [17:53] <SnapWare> https://paste.ubuntu.com/p/Kjfydp8WWd/
#349 [17:53] <Ashbadillo> I put the whole crash report in the paste
#350 [17:55] * spirit818 [webchat@95.5.191.198.static.ttnet.com.tr] has joined #minecrafthelp
#351 [17:55] <spirit818> plesae
#352 [17:55] <spirit818> help me
#353 [17:55] <thgilfodrol> Ashbadillo: you also need to link it here
#354 [17:55] <spirit818> please
#355 [17:55] <thgilfodrol> ??> spirit818 ask
#356 [17:55] <Absol> spirit818: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#357 [17:55] <Absol> spirit818: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#358 [17:55] <spirit818> https://www.youtube.com/watch?v=tQQQy8ZH6-4
#359 [17:55] <Ashbadillo> https://paste.ubuntu.com/p/MBPPjzkZ4G/ like this?
#360 [17:55] <spirit818> I want my account back
#361 [17:56] <thgilfodrol> spirit818: can you describe your issue?
#362 [17:56] <thgilfodrol> ??> SnapWare tools/hjt
#363 [17:56] <Absol> SnapWare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [17:56] <Absol> SnapWare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [17:56] <spirit818> I can't access my account
#366 [17:57] <spirit818> I would have entered it 1 week ago
#367 [17:57] <thgilfodrol> ??> Ashbadillo win/dxdiag
#368 [17:57] <Absol> Ashbadillo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#369 [17:57] <thgilfodrol> spirit818: what happens when you try?
#370 [17:57] <spirit818> I even have game videos on my youtube page
#371 [17:57] <spirit818> password modified
#372 [17:57] <spirit818> who did this?
#373 [17:58] <thgilfodrol> spirit818: do you remember your transaction ID?
#374 [17:58] <spirit818> yeas
#375 [17:58] <SnapWare> https://paste.ubuntu.com/p/qVyJ7bBKPt/
#376 [17:58] <spirit818> my ıd
#377 [17:58] <spirit818> zapadni.mtkrem@seznam.cz
#378 [17:58] <spirit818> spirit818
#379 [17:58] <thgilfodrol> spirit818: please don't post details here
#380 [17:58] <SnapWare> xD
#381 [17:58] <spirit818> https://www.youtube.com/watch?v=tQQQy8ZH6-4
#382 [17:59] <spirit818> no no
#383 [17:59] <spirit818> Watch the video
#384 [18:00] <thgilfodrol> spirit818: I can't, I'm talking to 5 people at once
#385 [18:00] <spirit818> https://www.youtube.com/watch?v=baBaQAcsE04
#386 [18:00] <spirit818> my game videos
#387 [18:00] <spirit818> :(
#388 [18:00] <spirit818> please help me please
#389 [18:00] <spirit818> I want to get my account back
#390 [18:01] <thgilfodrol> ??> SnapWare av/adwcleaner
#391 [18:01] <Absol> SnapWare: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#392 [18:01] <Absol> SnapWare: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#393 [18:01] <spirit818> who can help me
#394 [18:01] <spirit818> i need to speak with a representative
#395 [18:01] <spirit818> authorized
#396 [18:02] <SnapWare> How do i delete it after?
#397 [18:02] <spirit818> Who changed my fucking password
#398 [18:02] <Absol> spirit818: Please keep it civil
#399 [18:02] <spirit818> what
#400 [18:02] <thgilfodrol> SnapWare: it's a standalone program, you shouldn't need to uninstall it
#401 [18:02] <spirit818> ı'm waitin you
#402 [18:03] <SnapWare> Okay
#403 [18:03] <spirit818> absol please help me maanh
#404 [18:03] <spirit818> pleeaase
#405 [18:03] <spirit818> I want my account
#406 [18:03] * SnapWare [webchat@mobile-access-bceeb1-119.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#407 [18:03] <thgilfodrol> ??> spirit818 tools/hjt
#408 [18:04] <Absol> spirit818: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#409 [18:04] <Absol> spirit818: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [18:05] <Ashbadillo> https://paste.ubuntu.com/p/RYHN3BW7g5/
#411 [18:05] <Ashbadillo> there
#412 [18:05] <Ashbadillo> sorry I am slow
#413 [18:05] <spirit818> what will it help me
#414 [18:06] <spirit818> :/
#415 [18:06] <thgilfodrol> spirit818: yes
#416 [18:06] <thgilfodrol> Ashbadillo: unfortunately, your computer doesn't meet the minimum requirements for the java edition
#417 [18:06] <thgilfodrol> ??> Ashbadillo requirements
#418 [18:06] <Absol> Ashbadillo: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
#419 [18:07] <thgilfodrol> Ashbadillo: you might be able to run the win10 edition, but the experience will be suboptimal if it does work
#420 [18:07] <spirit818> system scan which option?
#421 [18:07] <spirit818> 1 2 3 ?
#422 [18:07] <Ashbadillo> what does that mean?
#423 [18:07] <Ashbadillo> I don
#424 [18:07] <Ashbadillo> don't understand
#425 [18:08] <thgilfodrol> Ashbadillo: your laptop is too underpowered to run the game
#426 [18:08] <Ashbadillo> Aw
#427 [18:08] <Ashbadillo> I used to run the game
#428 [18:08] <thgilfodrol> Ashbadillo: you'll need to invest in a computer that meets the requirements
#429 [18:08] <Ashbadillo> Aw poop
#430 [18:08] <thgilfodrol> Ashbadillo: however, your issue here is more likely because you have too many things open
#431 [18:09] <thgilfodrol> Ashbadillo: try closing all your browser tabs except for this one, and any other unnecessary programs
#432 [18:09] <thgilfodrol> Ashbadillo: then try the game again
#433 [18:09] <Ashbadillo> ok
#434 [18:09] * Ashbadillo [webchat@ool-457e2074.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#435 [18:09] * SnapWare [webchat@mobile-access-bceeb1-119.dhcp.inet.fi] has joined #minecrafthelp
#436 [18:09] <SnapWare> Okay im back
#437 [18:09] <SnapWare> Now?
#438 [18:09] <spirit818> do you want to hack me
#439 [18:09] <thgilfodrol> ??> SnapWare paste
#440 [18:09] <Absol> SnapWare: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#441 [18:10] <spirit818> Is my computer safe?
#442 [18:10] <thgilfodrol> SnapWare: can you post the log adwcleaner generated?
#443 [18:10] <spirit818> apsol please man
#444 [18:10] <thgilfodrol> spirit818: the hijackthis tool allows us to view other running programs to know if anything else is interfering with the game
#445 [18:11] <SnapWare> https://paste.ubuntu.com/p/f8Z5zf7JT6/
#446 [18:13] <spirit818> damn, man, event is relevant to the password
#447 [18:14] <spirit818> I tried it from the site, still not
#448 [18:14] <spirit818> I can't even login from the site
#449 [18:14] <spirit818> minecraft offical page
#450 [18:15] <spirit818> absol
#451 [18:15] <thgilfodrol> spirit818: you need to follow the instructions
#452 [18:16] <spirit818> my computer has no problem
#453 [18:16] <spirit818> I want to decrypt the password of the account though
#454 [18:18] <spirit818> pfff
#455 [18:18] <spirit818> zapadni.mtkrem@seznam.cz
#456 [18:18] <spirit818> spirit818
#457 [18:18] <thgilfodrol> spirit818: do you have your transaction id? (don't post it here)
#458 [18:18] <spirit818> what is the password of my account
#459 [18:19] <spirit818> What is the process id
#460 [18:19] <thgilfodrol> spirit818: every purchase of the game has a transaction id that is linked with the purchase
#461 [18:19] <spirit818> my outlook : zapadni.mtkrem@seznam.cz
#462 [18:20] <spirit818> unfortunately I no longer have access to my transaction ID
#463 [18:20] <spirit818> :(
#464 [18:20] <spirit818> so bad :(
#465 [18:20] <SnapWare> https://paste.ubuntu.com/p/f8Z5zf7JT6/
#466 [18:21] <spirit818> 1 week ago everything was very nice
#467 [18:21] <thgilfodrol> ??> spirit818 account/send-email
#468 [18:21] <Absol> spirit818: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#469 [18:21] <Absol> spirit818: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#470 [18:21] <spirit818> but now, I can't access my account
#471 [18:21] <thgilfodrol> SnapWare: sorry for the wait. does the same issue occur?
#472 [18:21] <SnapWare> Let me try
#473 [18:22] <SnapWare> Okay worked. Thanks! <3
#474 [18:23] <SnapWare> Can i unistall softwares which i downloaded?
#475 [18:23] <thgilfodrol> SnapWare: sure, go ahead
#476 [18:23] <SnapWare> Okay thanks anyway!
#477 [18:25] <thgilfodrol> SnapWare: no problem, have fun
#478 [18:25] * DiscordofBedlam [webchat@201-148-19-72.skybeam.com] has joined #minecrafthelp
#479 [18:29] <DiscordofBedlam> I am in a bit of a pickle right now. It has been a very long time since I've played minecraft and I am having trouble with getting into my account. I cannot remember the answers to my security questions, The email associated with the count no longer exists and I don't have the payment information from when I bought the game. All I know is the old e
#480 [18:29] <DiscordofBedlam> mail, the playername, and the password. Is there anything I CAN do to get access to my account?
#481 [18:30] <spirit818> send process done
#482 [18:31] <spirit818> ablooos
#483 [18:31] <spirit818> ablos
#484 [18:31] <spirit818> absol
#485 [18:31] <thgilfodrol> spirit818: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#486 [18:31] <thgilfodrol> DiscordofBedlam: do you remember how you paid for it?
#487 [18:31] <spirit818> won't they give me my password back?
#488 [18:32] <spirit818> or e-mail exchange
#489 [18:32] <spirit818> transaction ID change
#490 [18:32] <spirit818> ?
#491 [18:32] <spirit818> any solution
#492 [18:32] <spirit818> absol ?
#493 [18:32] <thgilfodrol> spirit818: the transaction id never changes. you'll have to wait for a response
#494 [18:32] <thgilfodrol> ??> spirit818 bot
#495 [18:32] <Absol> spirit818: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#496 [18:32] <thgilfodrol> spirit818: Absol is a bot
#497 [18:32] <DiscordofBedlam> I do remember the payment method, but I don't have it anymore.
#498 [18:33] <DiscordofBedlam> I might be able to get it if I had to.
#499 [18:33] <thgilfodrol> ??> DiscordofBedlam account/trans-id/lost
#500 [18:33] <Absol> DiscordofBedlam: If you have lost your transaction ID, you will need to follow the steps for the payment provider you used.
#501 [18:33] <Absol> DiscordofBedlam: Paypal: ?? account/trans-id/paypal | Skrill (mid-2011 through November 2013): ?? account/trans-id/skrill | Braintree (since December 2013): ?? account/trans-id/braintree | Gift code: ?? account/trans-id/giftcode
#502 [18:33] <spirit818> :(
#503 [18:34] <thgilfodrol> DiscordofBedlam: do you remember when you bought the game?
#504 [18:36] <DiscordofBedlam> Not really, is there another way to change my email without the security questions?
#505 [18:38] <DiscordofBedlam> or login without the security questions?
#506 [18:39] <thgilfodrol> DiscordofBedlam: not that I know of. keep in mind we aren't mojang- we only streamline the process for them
#507 [18:39] <thgilfodrol> DiscordofBedlam: if you can't remember much else, feel free to email them via the form below directly
#508 [18:39] <thgilfodrol> ??> DiscordofBedlam account/send-email
#509 [18:39] <Absol> DiscordofBedlam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#510 [18:39] <Absol> DiscordofBedlam: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#511 [18:39] <thgilfodrol> DiscordofBedlam: include any and all info about the purchase you remember- date of purchase, method of payment, name on card, last 4 digits of card, etc
#512 [18:40] * spirit818 [webchat@95.5.191.198.static.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#513 [18:52] <DiscordofBedlam> Okay, Thanks for the help. I sent an email via the link. I hope it was enough.
#514 [18:59] <thgilfodrol> DiscordofBedlam: no problem, good luck
#515 [19:00] * _Seby_02 [webchat@static-98-221-230-77.ipcom.comunitel.net] has joined #minecrafthelp
#516 [19:00] <_Seby_02> hola?
#517 [19:01] * _Seby_02 [webchat@static-98-221-230-77.ipcom.comunitel.net] has quit. (Client Quit)
#518 [19:05] * TrueWolves [~MyOwnRoad@2601:8c0:4280:4d70:1c17:72e6:6e76:af1f] has joined #minecrafthelp
#519 [19:21] * Grae [webchat@S0106ac202e28a983.cg.shawcable.net] has joined #minecrafthelp
#520 [19:21] <Grae> hi i dont think my computer is able to run minceraft
#521 [19:22] <Grae> help!
#522 [19:27] * jwa [webchat@103.217.166.103] has joined #minecrafthelp
#523 [19:28] <jwa> hi, just wondering what the wait time is for requesting a password reset as i seem unable to recieve a password reset for my account
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#526 [20:35] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#527 [20:36] <Angelina4> Hello! So my minecraft has been pretty weird lately every time I try to get on it just stays at the mojang screen and if i clicked around it will say minecraft not responding and then crash
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#531 [21:03] * sid7 [webchat@hil1438863.lnk.telstra.net] has joined #minecrafthelp
#532 [21:03] <sid7> EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000018006a9b5, pid=6644, tid=6280 pls help crashes when i load a world
#533 [21:22] * Jack [webchat@host-92-5-200-30.as43234.net] has joined #minecrafthelp
#534 [21:23] * Jack is now known as Guest44667
#535 [21:23] <Guest44667> why wont my minecraft launch it just crashes
#536 [21:24] * Guest44667 is now known as jack
#537 [21:24] * jack is now known as jack2611
#538 [21:26] <jack2611> My minecraft wont launch ive tried the old launcher as well it said something about my graphic card so i updated it then it said need latest java download so i tried that already have the newest one so?#minecrafthelp
#539 [21:29] * gary3333 [webchat@host-92-5-200-30.as43234.net] has joined #minecrafthelp
#540 [21:29] <gary3333> my game keeps crashing on launcher
#541 [21:30] <jack2611> same
#542 [21:30] <gary3333> this isnt usefull know one even helps
#543 [21:31] <jack2611> t
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#545 [22:31] * jiffy [webchat@gc103.ips.PaulBunyan.net] has joined #minecrafthelp
#546 [22:31] <jiffy> Hello?
#547 [22:33] <jiffy> anyone here?
#548 [22:35] <jiffy> ?
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#550 [23:38] * Emma666 [webchat@47-72-199-82.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#551 [23:38] <Emma666> help me
#552 [23:41] <CapFan67> with?
#553 [23:45] * Jokiin [webchat@cpe-181-45-96-133.telecentro-reversos.com.ar] has joined #minecrafthelp
#554 [23:45] <Jokiin> hola
#555 [23:45] <CapFan67> Hi
#556 [23:46] <Jokiin> yo compre en 2015 el minecraft premium y ahora quiero acceder al juego pero dice que no tengo cuenta premium
#557 [23:46] <Jokiin> mi tag en el juego
#558 [23:46] <Jokiin> era Jokiin
#559 [23:46] <Jokiin> y mi mail santilu06@gmail.com
#560 [23:47] <CapFan67> ??> Jokiin lang/en
#561 [23:47] <Absol> Jokiin: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#562 [23:47] <Jokiin> ok
#563 [23:47] <CapFan67> ...and this is a public channel. Don't post your email here.
#564 [23:47] <Jokiin> im 2015, i buy my minecraft premium account, and now, after 3 years, i want to play with it but the page say that i have never buy a minecraft account
#565 [23:48] <Jokiin> mi name in the game was Jokiin
#566 [23:48] <Jokiin> and my mail is santilu06@mail.com
#567 [23:48] <CapFan67> ??> Jokiin mojang/email
#568 [23:48] <Absol> Jokiin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#569 [23:48] <Absol> Jokiin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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