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#5 [02:41] <Fin> Hey I'm trying to change what version of minecraft I play on as the server i want required 1.10
#6 [02:41] <Fin> When i change it downloads but then says that it fails?
#7 [02:42] <Fin> Does anyone know?
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#20 [09:10] <phuongvu> uhoh it looks like the game has crashed sorry for the inconvenience
#21 [09:10] <JoJo855> hello?
#22 [09:10] <Greymagic27> ??> phuongvu launcher/log
#23 [09:10] <Absol> phuongvu: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#24 [09:10] <Greymagic27> JoJo855, Howdy, How can we help?
#25 [09:10] <JoJo855> Normally i play on the version 1.13 but yesterday I played on 1.8 and now the game is crashing, everytime i join a world/server
#26 [09:11] <Greymagic27> ??> JoJo855 launcher/log
#27 [09:11] <Absol> JoJo855: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#28 [09:11] <phuongvu> I can't played games
#29 [09:11] <JoJo855> thx
#30 [09:11] <phuongvu> https://paste.ubuntu.com/p/JhjVVQS6X4/
#31 [09:11] <Greymagic27> phuongvu, If you follow the steps on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/ we can help you fix it
#32 [09:12] <Greymagic27> phuongvu, Can you send the crash report as well?
#33 [09:12] <phuongvu> this: https://paste.ubuntu.com/p/JhjVVQS6X4/
#34 [09:12] <Greymagic27> That's a dxdiag, not the crash report
#35 [09:14] <phuongvu> uhoh it looks like the game has crashed sorry for the inconvenience :((
#36 [09:14] <Greymagic27> http://hopper.minecraft.net/help/guides/minecraft-logs/
#37 [09:14] <Greymagic27> Follow the steps on that page
#38 [09:15] <phuongvu> I will try
#39 [09:15] <phuongvu> thanks!
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#42 [09:25] * Packets [webchat@p57B4AFF8.dip0.t-ipconnect.de] has joined #minecrafthelp
#43 [09:28] <Packets> Hey. today someone changed my acc email adress. I cant no more log into my aacount... is it possible to change back the email?
#44 [09:28] <JoJo855> I have followed the instructions on the page, what now?
#45 [09:28] <Greymagic27> JoJo855, Send the paste.ubuntu.com link here
#46 [09:29] <Packets> i read it.... but i have no ID
#47 [09:29] <JoJo855> I already did
#48 [09:29] <Greymagic27> JoJo855, I don't see it, can you post it again?
#49 [09:29] <Greymagic27> ??> Packets account/reset-email
#50 [09:29] <Absol> Packets: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#51 [09:30] <JoJo855> ok wait a second
#52 [09:32] <JoJo855> ok i sent it again
#53 [09:33] <Greymagic27> I'm not getting it, Do you have a link like this? https://paste.ubuntu.com/p/cXhnDqqrZa/
#54 [09:34] <JoJo855> It says "The paste you are looking for does noot exist
#55 [09:34] <Greymagic27> I know, that was just an example url
#56 [09:34] <Greymagic27> Do you have one like that though?
#57 [09:35] <JoJo855> https://paste.ubuntu.com/p/Cw4BSDrPsd/
#58 [09:35] <JoJo855> This is what i see
#59 [09:36] <Greymagic27> ??> JoJo855 launcher/more-ram
#60 [09:36] <Absol> JoJo855: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#61 [09:37] <Packets> y. i dont know the new adress. There was an email in my in box... but i cant finde it anymore.... I think the hacker also hacked my e-mail acc. I changed the password indtandly....
#62 [09:37] <Greymagic27> ??> Packets account/send-email
#63 [09:37] <Absol> Packets: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#64 [09:37] <Absol> Packets: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#65 [09:37] <Greymagic27> ??> Packets account/trans-id
#66 [09:38] <Absol> Packets: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#67 [09:38] <Packets> acc: packets253
#68 [09:38] <Greymagic27> Don't tell me!
#69 [09:38] <Greymagic27> Put the information that's needed into the email page
#70 [09:38] <Packets> and i have no ID... i bought mc in beta status...
#71 [09:39] <Greymagic27> Put in the trans-id box that you bought it in beta
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#73 [09:40] <Packets> which box?
#74 [09:40] * JoJo855 [webchat@p5B11F4B0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#75 [09:41] <Greymagic27> http://prntscr.com/lq5qh4
#76 [09:41] <Greymagic27> That box
#77 [09:41] * Kaasbaas [webchat@ip545741a6.direct-adsl.nl] has joined #minecrafthelp
#78 [09:42] <Kaasbaas> VIllagers won't trade sometimes
#79 [09:42] <Kaasbaas> what is happening?
#80 [09:44] <Packets> is these box on your homepage? i cant finde it....
#81 [09:44] <Andrio> Kaasbaas, the ones that wear green?
#82 [09:45] <Packets> its just a pic?
#83 [09:46] * BrazilBrazil [webchat@ip-5-186-124-135.cgn.fibianet.dk] has joined #minecrafthelp
#84 [09:48] <BrazilBrazil> Hello there. I am an old minecraft player, and i need to update my account with mojang. When i do so and it tells me that it is done, it still wont let enter mutiplayer realms.
#85 [09:50] <BrazilBrazil> Is anybody there?
#86 [09:50] <Andrio> BrazilBrazil, what happens when you try?
#87 [09:52] <BrazilBrazil> It just tells me that mojang wants to protect children and so on, then i have the option to press the button to update my account and then it tells me (in my language) that it is done. But when i turn on minecraft again, it tells me the same as before.
#88 [09:53] <Packets> But i have no tarns-id... i dont know what to do :( is it possible just to change back my email?
#89 [09:53] <urielsalis> Packets: no
#90 [09:53] <urielsalis> Packets: email Mojang and ask for alternate ways for verification
#91 [09:54] <Packets> have you got an e-mail adress?
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#95 [10:33] <Kaasbaas> Andrio no its not the ones who wear green it is every one
#96 [10:34] <Kaasbaas> i dont get it
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#99 [10:37] <alyssa> i got a connection error but im connected to wifi
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#102 [11:02] <Kazzen> Salut, y a t'il un francais pour m'aider ?
#103 [11:02] * leonmelone777 [webchat@host13.190-221-237.claro.com.py] has joined #minecrafthelp
#104 [11:02] <leonmelone777> hallo
#105 [11:02] <Kazzen> Hi
#106 [11:02] <leonmelone777> kann hier jemand deutsch
#107 [11:02] <Kazzen> I'm french
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#110 [11:04] <leonmelone777> ich hatte minecraft auf meinem laptop und dann ging die festplatte kaputt ich würde es gerne wieder installieren aber ich komme nichtmehr in mein konto hinein
#111 [11:05] <leonmelone777> hallo ?
#112 [11:05] <leonmelone777> ß
#113 [11:05] <leonmelone777> ß
#114 [11:05] <leonmelone777> ß
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#116 [11:17] * LizardAge [webchat@189-211-178-207.static.axtel.net] has joined #minecrafthelp
#117 [11:18] <LizardAge> I have a doubt to acquire minecraft, once I download it for mac or pc, can I download it again using my same account but on another device? as a device I mean PC or MAC
#118 [11:19] <CapFan67> LizardAge, Yes. You're not limited on the number of devices Minecraft is installed on, though generally you can only play one device at a time with your account.
#119 [11:20] <LizardAge> CapFan67 Thank u so much!!! is so great!!!!
#120 [11:20] <CapFan67> LizardAge, To be clear, that specifically relates to the Java Edition purchased on Minecraft.net. Mobile/Console is restricted to the same device type.
#121 [11:21] <LizardAge> yes, is for Java Edition
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#125 [11:29] * sosunok [webchat@46x147x12x37.dynamic.perm.ertelecom.ru] has joined #minecrafthelp
#126 [11:33] <sosunok> https://paste.ubuntu.com/p/YQSQG7NVTS/plain/
#127 [11:34] <tyteen4a03> sosunok: your computer is too old for Minecraft
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#129 [12:39] * xsoftgames [webchat@dyn.vla.trex.com.ar] has joined #minecrafthelp
#130 [12:42] <xsoftgames> hello, I recently installed minecraft launcher 1.7.2 because my computer was reset, and now I do not know how to update the launcher to the game version 1.12.2, since I get a message saying to restart the launcher
#131 [12:42] * sosunok [webchat@46x147x12x37.dynamic.perm.ertelecom.ru] has quit. (Quit: webchat.esper.net)
#132 [12:44] <CapFan67> ??> xsoftgames launcher/change-version
#133 [12:44] <Absol> xsoftgames: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#134 [12:45] <xsoftgames> I do not see a version button
#135 [12:46] <CapFan67> In the new profile dialog, the first field is "Name". the field below that is "version".
#136 [12:47] <CapFan67> xsoftgames, The dialog should look like this: https://i.imgur.com/ys0N92Q.png
#137 [12:48] <xsoftgames> I already changed the version but it keeps coming out that I need to update the launcher
#138 [12:50] <CapFan67> xsoftgames, looking at the bottom left corner of the launcher, what version is running? (note the screenshot is the latest version "2.1.1462")
#139 [12:50] <xsoftgames> I get the following message: An update to your launcher is available and is required to play 1.12.2. Please restart your launcher.
#140 [12:51] <CapFan67> xsoftgames, what version displays on your launcher screen in the bottom left?
#141 [12:53] <xsoftgames> until 1.7.2 let me play, the rest do not
#142 [12:54] <CapFan67> xsoftgames, The official minecraft launcher should update when you close and re-run your launcher. If you're running a 3rd party launcher (not from Mojang), you'll need to chat with their support about 3rd party launcher issues.
#143 [12:57] <xsoftgames> I tried to close and open the launcher but it is not updated, I know what the update message is as I play from 1.7.2 and now I restore the factory values ​​of my computer, and when I installed minecraft it was not updated
#144 [12:58] <CapFan67> xsoftgames, the behavior you are describing isn't consistent with the Mojang provided launcher. Are you running a 3rd party launcher?
#145 [13:01] <xsoftgames> No, when I started playing minecraft I bought a CD from a store, when I installed it, the game was updated but not now
#146 [13:02] <CapFan67> xsoftgames, Ok. Since you're not running the Mojang/Minecraft launcher, there isn't much advise I can offer. I would suggest either running the official launcher or contacting the 3rd party launcher support for help.
#147 [13:02] <xsoftgames> ok, thanks you
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#155 [14:35] <tezzi> yo someone able to help out? Im running minecraft 1.13.1 and yesterday it was running fine. I tried to install optifine and it installed a ton of bloatware which I deleted and scanned my computer. last night I got on minecraft just fine today my minecraft is having the worst time running. It keeps not responding. Ive reinstalled minecraft multiple
#156 [14:35] <tezzi> times, updated drivers, uninstalled discord, and its still messing up.
#157 [14:35] <tezzi> anyone have some adivce?
#158 [14:37] <ericek111> Yeah, use only official channels to install your software, none of that Softonic or Softpedia or CNET crap.
#159 [14:37] <ericek111> You can try this: https://www.malwarebytes.com/adwcleaner/. I'd reinstall the whole PC if I were you.
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#162 [16:03] <Autisicle> Everyone can see me skin on mc, but when I tried f5 and stuff I couldnt see my skin
#163 [16:03] <Autisicle> I thought it was a badlion client issue so i used forge
#164 [16:03] <Autisicle> but it was the same on forge
#165 [16:04] <Autisicle> Any ideas on how to fix this?
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#171 [16:47] <Jay> Why will my Minecraft as of 12-2-18 let me play on versions 1.9 and higher but it crash when I try to play 1.7.10, a version I have played for the past 3 or so year, as well as all earlier versions starting from 1.8? My MinecraftEdu plays 1.7.10 just fine. I have tried updating drivers, Java, and doing various other trouble shooting things as sugge
#172 [16:47] <Jay> sted by a Mojang/Microsoft employee but 1.7.10 simply will not work, in fact, nor will other earlier versions.
#173 [16:49] <xXJessSeikoxX> my minecraft will load at first but it wont let play and idk on to do it starts to load the vision i want then just up and stops
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#184 [18:21] <idk> i had my minecraft account for awhile and i forgot all of the security questions and the email password for the account. I remember all of the login info for the account though... is there any way i can get it back
#185 [18:21] * CZKikin [webchat@nat-rs.roznovskastredni.cz] has joined #minecrafthelp
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#187 [18:23] <CZKikin> Hi guys, I have problem with starting minecraft. I have java err like this: Problematic frame:
#188 [18:23] <CZKikin> # C [atio6axx.dll+0xffb065]; I tried to reinstall java and updating drivers, but none of that has worked yet. Any suggestions?
#189 [18:24] <CapFan67> CZKikin, "atio6axx.dll" is your AMD/ATI video driver. You likely need a driver update, or possibly your card isn't compatible with Minecraft.
#190 [18:25] <CapFan67> ??> CZKikin win/dxdiag
#191 [18:25] <Absol> CZKikin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#193 [18:29] <CZKikin> dxdiag is here: https://paste.ubuntu.com/p/qcQC9BZX5H/
#194 [18:31] <CZKikin> The game worked fine, till 1.13.2 and then it stopped working even 1.13.1 and older versions
#195 [18:33] <CapFan67> CZKikin, Very strange. The dxdiag only lists integrated intel graphics. However, the Minecraft error is for the AMD/ATI driver.
#196 [18:35] <CZKikin> I updated both drivers, for intel HD and for my AMD nothing happened. Other games work fine on AMD and recognize them both.
#197 [18:36] <CapFan67> CZKikin, I didn't scroll down far enough. I see the AMD card listed second...
#198 [18:38] <CapFan67> CZKikin, Your AMD driver is very old (2016). The current R5 M330 driver can be found here: https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-300-series/amd-radeon-r5-m330
#199 [18:38] <CZKikin> Oh, my bad... I tried to update it trough Win10 automatic driver search
#200 [18:45] * pearlbones [webchat@cpe-76-175-3-139.socal.res.rr.com] has joined #minecrafthelp
#201 [18:46] <pearlbones> hi, I'm unable to start up minecraft after downloading the legacy java 6
#202 [18:46] <CapFan67> Minecraft requires Java 8.
#203 [18:46] <pearlbones> for some reason, after not starting up the game for a long time, it told me to download legacy java 6, so I did...
#204 [18:46] <pearlbones> I have the most up-to-date java as well
#205 [18:47] <pearlbones> the launcher says: Failed to get page
#206 [18:47] <pearlbones> javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
#207 [18:48] <CapFan67> pearlbones, Yup. You need Java 8 for Minecraft.
#208 [18:49] <pearlbones> ok, I think java updates automatically on my computer but I'll try to download it and see if that fixes it. thanks
#209 [18:50] <CapFan67> ??> pearlbones java
#210 [18:50] <Absol> pearlbones: You can get Java 8 for most common platforms here: http://java.com/en/download/manual.jsp
#211 [18:50] <Absol> pearlbones: If your platform is not listed here, see ?? java/1.8 for a full list of builds for Java 8.
#212 [18:51] <pearlbones> it says I already have java 8
#213 [18:51] <pearlbones> I just installed the latest update anyways
#214 [18:51] <pearlbones> and now I still have the same error message when I open the minecraft launcher
#215 [18:52] <CapFan67> pearlbones, What OS do you run?
#216 [18:52] <pearlbones> OSX El Capitan
#217 [18:52] <pearlbones> 10.11.6
#218 [18:54] <CapFan67> pearlbones, Ah. I'm not much use troubleshooting Java issues on osX. =( The error you're reporting happens when an incompatible version of java is installed. You (or someone) will need to troubleshoot multiple versions of java installed on your machine.
#219 [19:08] * Rallen [webchat@rnpool-0-504.resnet.cwu.edu] has joined #minecrafthelp
#220 [19:09] <Rallen> I was told to come here to ask about fixing my minecraft so it wont crash everytime i play. Is this the right place?
#221 [19:09] * CZKikin [webchat@nat-rs.roznovskastredni.cz] has joined #minecrafthelp
#222 [19:11] <Rallen> My minecraft freezes everytime i join a world, after a couple min the game freezes but i can still hear my game interacting if i pause it. i will still see where the game froze but i can hear myself interacting with the menu.
#223 [19:11] <CZKikin> quick update... I had to unistall AMD drivers to update them... The update installer freezed when i had drivers installed... but now it works :) Tnx!
#224 [19:27] * pearlbones [webchat@cpe-76-175-3-139.socal.res.rr.com] has joined #minecrafthelp
#225 [19:28] <pearlbones> hi! I uninstalled minecraft and reinstalled it, and now when I try to open it, a system popup says "minecraft launcher cannot be opened." no further explanation... I tried uninstalling/installing again and the same thing happened. I checked and I do have the latest version of Java.
#226 [19:36] * nicole4 [webchat@50.115.247.8] has joined #minecrafthelp
#227 [19:37] <nicole4> is there a way to find out what email you used to sign in with ? I bought the game several years ago and haven't played in a while. I just got a new computer and can't remember any info to sign in
#228 [19:38] * grayson [webchat@104-57-252-229.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#229 [19:38] <grayson> hi
#230 [19:38] <nicole4> hi
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#232 [19:39] <grayson> it not let me download the newest version
#233 [19:40] <Rallen> I was wondering if anyone else is having the problem where a world freezes once youve been playing for a couple minutes. i acan still hear myself interacting witht the world or the menu but the scren is still frozen.
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#235 [19:41] <grayson> hello
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#242 [19:54] <brad> my Minecraft wasn't working for a while (I could load the game put when I went to load a world it would frezze)and now I uninstalled it from my pc and reinstalled it and it keeps giving me different errors and wont load at all.
#243 [20:19] <Rallen> my game always freezes after a minute or two of playing, i can still hear myself interacting with the game but my screen is still frozen.
#244 [20:21] <Rallen> I have tried reinstalling minecraft, trying older versions, installing a 64 bit java, and my system does meet the requirements for playing minecraft. Any ideas about how to fix this?
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#248 [20:37] <Flower> I'm not sure what is going on. If I run the new update my game crashes before even getting to the main screen. It works just fine on older releases though.
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#252 [21:33] * JANGAFETTY [webchat@mobile-107-77-173-6.mobile.att.net] has joined #minecrafthelp
#253 [21:34] <JANGAFETTY> I would like some help with my account. I just purchased the game and the launcher is wanting to launch in "demo" mode
#254 [21:35] <CapFan67> ??> JANGAFETTY account/bug/demo
#255 [21:35] <Absol> JANGAFETTY: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#256 [21:38] * pearlbones [webchat@cpe-172-249-160-252.socal.res.rr.com] has joined #minecrafthelp
#257 [21:40] <JANGAFETTY> I bought the game and my bank confirmed the purchased but it says I don't own the game
#258 [21:42] <CapFan67> JANGAFETTY, Did you read the support page? Did you take the suggested steps to solve the issue, such as logging in to mojang.com and looking at your account page to see if you own the game, etc? If so, Did you see the paragraph instructing you to email mojang with your transaction id?
#259 [21:45] <JANGAFETTY> i've looked everywhere
#260 [21:46] <JANGAFETTY> i never got a receipt via email
#261 [21:47] <CapFan67> JANGAFETTY, It sounds like a billing/account issue. The link I provided includes a link to "contact customer support". You can describe the issue and let Mojang sort it out.
#262 [21:48] <pearlbones> hi, I was on here earlier but got logged off so I don't know if my question ever was answered. when I try to open Minecraft (on OSX El Capitan) it says "Minecraft Launcher cannot be opened." I uninstalled and reinstalled it and it still does the same thing :\
#263 [21:49] <pearlbones> any idea why this would be happening and how to fix it, if re-installing it didn't work?
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#267 [23:13] * Harlock [~harlock@S010600155d0a7504.ed.shawcable.net] has joined #minecrafthelp
#268 [23:27] <Harlock> i guess one needs to round up after dividing a chunk by 32 to find what region file it is in right
#269 [23:27] <Andrio> Harlock, down
#270 [23:28] <Harlock> that give me a different file that the dinnerbone tool though
#271 [23:28] <Harlock> than*
#272 [23:28] <Andrio> Harlock, with what input?
#273 [23:29] <CapFan67> Harlock, Region files names are coordinates divided by 512, not 23. In all of my testing, Dinnerbone's tool has been accurate.
#274 [23:30] <Harlock> 32 was for chunk numbers
#275 [23:30] <Harlock> i'm not saying dinnerbones tool is not accurate
#276 [23:31] <CapFan67> I must have misunderstood your comment about dinnerbone's tool.
#277 [23:31] <Harlock> i'm just saing when i round down i got the wrong fine but if i round up i get the same file and dinnerbone
#278 [23:31] <Harlock> fine=file
#279 [23:31] <Harlock> and as dinnerbone
#280 [23:32] <Harlock> also do 1.13.2 maps work in mcedit 2 beta 14 or are my crashes expected
#281 [23:39] <Andrio> Harlock, can you show us what case gives you the wrong file by rounding down?
#282 [23:41] <Harlock> 73 175
#283 [23:42] <Andrio> Harlock, is that not in r.2.5.mca?
#284 [23:42] <CapFan67> r.2.5.mca, both floor() after being divided by 32. (rounded down)
#285 [23:42] <Harlock> sorry -73 -175
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#287 [23:43] <Andrio> Harlock, is that not in r.-3.-6.mca?
#288 [23:43] <Harlock> or do you round down on positive and round up on negatives
#289 [23:43] <CapFan67> Still floor() after being divided by 32. remember, "down" on the negative numberline is still to the left.
#290 [23:43] <Andrio> You round down, not toward zero
#291 [23:44] <Andrio> It's confusing sometimes, yeah.
#292 [23:44] <Andrio> mm
#293 [23:46] <Harlock> i've always called rounding down, rounding toward zero
#294 [23:48] <CapFan67> Well, the words you string together to describe the action is up to you. But, technically, you'll round to the integer with a smaller value.
#295 [23:48] <Harlock> but looks there are 6 methods to round to the nearest integer
#296 [23:49] <CapFan67> This isn't a "nearest" integer function. It's always lower, thus why I use the precise programming term floor().
#297 [23:49] <Andrio> well, nearest integer that's not greater.
#298 [23:50] <Harlock> round down (or take the floor, or round towards minus infinity)
#299 [23:51] <Harlock> so that's my bad
#300 [23:52] <CapFan67> Sounds like you figured out the mechanics, just got hung up on the terms. Still a winning position to be in.
#301 [23:54] <Harlock> though it looks liek floating point math on computers does rounding to the nearest even interger if it is a .5
#302 [23:54] <Harlock> "bankers rounding"
#303 [23:54] <Andrio> That's what 'round' might do
#304 [23:55] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#305 [23:55] <Harlock> anyway i got the right region file deleted in my test
#306 [23:59] * AngeredMom [webchat@c-73-51-46-173.hsd1.il.comcast.net] has joined #minecrafthelp
#307 [23:59] <AngeredMom> hello
#308 [23:59] <CapFan67> Hi
#309 [23:59] <AngeredMom> I'm trying to send a refund request for an account that was made a minute ago