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#2 [16:51] * Roberto [webchat@162-194-97-65.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#3 [16:55] <Roberto> hi, i need help with something, it's an emergency! how can I transfer a world from my actual computer to another one? I have my Mojang account, and my version is the JAVA's, but im gonna reset this computer tomorrow, i want to transer just one world. what should i do?
#4 [16:56] <CapFan67> Roberto, from within the game, open your options, resource pack and click open resource pack folder. This will put you in your minecaft folder. Go up one folder and you will be in your world folder. This is the folder you want to save.
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#10 [19:09] <RageyBoi> ok, so I am trying to launch Minecraft from the launcher and it looks like it's going to load, but then it crashes and gives me the message "Error:loading: C:\Program Files(x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\server\jvm.dll" So I assume it's a problem with the jvm.dll file but I have no idea where to go from there
#11 [19:30] * meshno [webchat@c-73-37-46-249.hsd1.wa.comcast.net] has joined #minecrafthelp
#12 [19:30] <meshno> why is the new version of minecraft not loading
#13 [19:32] <meshno> like it gets to the end then says cant load it
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#19 [20:37] <Guest78411> just got an email saying: We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else. and I have not done that request, tried to get help and it led me here. Anyone has a clue where I should go next?
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#21 [21:26] * Thaullum [webchat@CPEac202e09dd43-CMac202e09dd40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#22 [21:28] <Thaullum> Hey, I'm having issues login into my account. I've tried to get an recover password e-mail sent to my e-mail, but I can't find it. I have looked through all mail, and spam. I copied and pasted the email, from my gmail to make sure I didn't make any mistakes. Can someone help?
#23 [21:49] * broccy [webchat@cpe-98-15-158-244.hvc.res.rr.com] has joined #minecrafthelp
#24 [21:49] <broccy> hello i have a problem, my computer and minecraft keep crashing. heres my ubuntu paste bin https://paste.ubuntu.com/p/KB7dPvZPpQ/
#25 [21:50] <broccy> ive been trying to update my computer, minecraft, and java but everything is up to date and it still crashes
#26 [21:53] <CapFan67> broccy, can you post the file referenced in the report to paste.ubuntu.com?
#27 [21:55] <CapFan67> broccy, It's listed as "/Users/sararosevandenoever/Library/Application Support/minecraft/hs_err_pid2640.log"
#28 [21:56] <broccy> i dont know exactly what youre talking about im sorry
#29 [21:56] <broccy> not sure where to find that i mean
#30 [21:57] <CapFan67> broccy, The report you linked directs you to an hs_err dump at the path I provided above.
#31 [21:57] <CapFan67> broccy, It should be found in your minecraft folder.
#32 [21:59] <broccy> i searched my computer and i dont have a minecraft folder it looks like
#33 [21:59] <broccy> im on mac by the way
#34 [21:59] * Thaullum [webchat@CPEac202e09dd43-CMac202e09dd40.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#35 [22:00] <broccy> thank you for responding to me btw i know im not very good with computers and i hope this isnt frustrating
#36 [22:02] <CapFan67> broccy, If you run minecraft, you certainly have a minecraft folder. Unfortunately, I'm not sufficiently familiar with osX to tell you how to use finder or navigate to your minecraft folder.
#37 [22:03] <broccy> Ok im currently using terminal to try and unhide minecraft folders
#38 [22:05] <broccy> ok i found the minecraft folder
#39 [22:06] <broccy> i found the hs_err dumps, what do i do with them?
#40 [22:06] <CapFan67> paste the contents to http://paste.ubuntu.com/
#41 [22:07] <broccy> https://paste.ubuntu.com/p/FvGJcDhgZf/
#42 [22:07] <CapFan67> broccy, I have on last test to run, if you can. Can you see if 1.13.1 runs properly?
#43 [22:08] <broccy> to try and open minecraft? ive been trying to do that for an hour lol!
#44 [22:08] <broccy> launcher open but game doesnt
#45 [22:08] <broccy> cant get past clicking "play"
#46 [22:09] <broccy> oh wait i have 1.13.2, how do i go back to 1.13.1?
#47 [22:09] <CapFan67> broccy, From the launcher, create a new profile and specify 1.13.1 as the version.
#48 [22:09] <Harlock> you can select different versions in the laucher
#49 [22:10] <CapFan67> broccy, Click on "Launch Options", "Add New", pick a name, and select 1.13.1.
#50 [22:10] <CapFan67> broccy, Then click on "News" and select your new profile from the popup arrow next to the play button.
#51 [22:11] <broccy> oh! ok. here we go
#52 [22:11] <broccy> hold on
#53 [22:11] <broccy> it crashed again
#54 [22:11] <broccy> "java quit unexpectedly"
#55 [22:12] <Harlock> are you using an old java version purposely?
#56 [22:12] <broccy> no, i just updated java like 8 times
#57 [22:12] <broccy> also uninstalled old java before installing new java but maybe i didnt do it right
#58 [22:13] <Harlock> is there java runtime folder in your mc folder?
#59 [22:13] <broccy> lets see
#60 [22:13] <Harlock> also what version japan did you just install
#61 [22:14] <Harlock> er java
#62 [22:14] <broccy> installed java 8 update 191
#63 [22:14] <broccy> no java runtime folder in my mc folder
#64 [22:14] <Harlock> your paste bin says mc is using JRE version: Java(TM) SE Runtime Environment (8.0_74-b02) (build 1.8.0_74-b02)
#65 [22:15] <broccy> theres nothing java related in my mc folder
#66 [22:15] <Harlock> it must still be on the system then
#67 [22:16] * Disk [webchat@mx-ll-49.48.140-126.dynamic.3bb.co.th] has joined #minecrafthelp
#68 [22:16] <broccy> do you know what i should do
#69 [22:16] <Harlock> it worked before right
#70 [22:16] <Disk> I want to refund Minecraft
#71 [22:17] <broccy> last time i played it which was at least a year or two ago
#72 [22:17] * Disk [webchat@mx-ll-49.48.140-126.dynamic.3bb.co.th] has quit. (Client Quit)
#73 [22:17] <CapFan67> ??> disk account/refund
#74 [22:17] <Absol> disk: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#75 [22:17] <Harlock> it says the library the error occured in was [liblwjgl_opengl.dylib+0xd8ce]
#76 [22:18] <Harlock> so there is a chance this is graphics driver related
#77 [22:18] <broccy> which means i need to update my OS system i think
#78 [22:18] <broccy> but my OS system tells me that its already fully updated
#79 [22:18] <broccy> wonder if i can install ubuntu on mac/
#80 [22:18] <broccy> ?
#81 [22:19] <CapFan67> broccy, I believe I know the problem, though there isn't yet a fix. https://bugs.mojang.com/browse/MC-134224
#82 [22:19] <CapFan67> broccy, This is related to your older hardware, with 2 cores and 1 thread per core.
#83 [22:19] <Harlock> i just found that too
#84 [22:20] <broccy> thank you! let me check that out
#85 [22:20] <Harlock> looks like pre 1.13 versions work
#86 [22:20] <CapFan67> broccy, This is why I wanted to see the hs error log. 1.13.1 *should* run, so I'm not sure you created the 1.13.1 profile correctly.
#87 [22:20] <broccy> alright let me try again
#88 [22:20] <CapFan67> Monitor that bug link for a fix. It's been known for a while, so hopefully they tackle it sometime soon.
#89 [22:20] <Harlock> the reports says 1.13 crashes at launch. Logs attached . Able to play 1.12 and previous without problems.
#90 [22:21] <CapFan67> Harlock, I have the same issue with two of my machines, with older Intel Processors (windows). 1.13.1 runs, but 1.13.2 fails. It's related to the new data-fixer-uper.
#91 [22:21] <CapFan67> Then again, no harm in test 1.12.x as well.
#92 [22:22] <Harlock> but this guy who is using a mac says he can't run 1.13 and 1.13.1
#93 [22:22] <broccy> yup! im going through and testing things out right now
#94 [22:22] <CapFan67> broccy, If you've setup the profile correctly, below the play button it will show you the version.
#95 [22:22] <broccy> yeah i had that so it showed 1.13.1
#96 [22:23] <broccy> im trying 1.13 for shits n giggles
#97 [22:23] <Absol> broccy: Please keep it civil
#98 [22:23] <broccy> sorry
#99 [22:23] <CapFan67> broccy, Far be it for me to argue with the bug report. When 1.13.1 fails, Testing 1.12.x is a good next step.
#100 [22:23] <CapFan67> er, (directed to Harlock)
#101 [22:24] <broccy> ill try 1.12 :)
#102 [22:24] <Harlock> is there no problem supporting 32bit macos?
#103 [22:24] <CapFan67> 32bit os should work fine, as long as you can allocate sufficient ram. This means you need to keep your render distance down and probably not run any mods.
#104 [22:25] <broccy> 1.13 not working, im trying 1.12 now
#105 [22:25] <Harlock> i have an old mac sitting here, i could probably try too
#106 [22:26] <Harlock> but i'm supposed to be working on something else
#107 [22:26] <broccy> 1.12 just failed too
#108 [22:26] <broccy> wait no omg!
#109 [22:26] <broccy> mojang logo is up... lets see what happens
#110 [22:26] <broccy> haha! it worked!
#111 [22:27] <CapFan67> broccy, Unfortunately there's no magic cure. ...but at least you know what the problem is, and can monitor the bug report for a fix.
#112 [22:27] <Harlock> it could also turn out it is something that will no longer be support
#113 [22:27] <CapFan67> Entirely possible.
#114 [22:28] <broccy> im cool w playing an old vers of minecraft
#115 [22:28] <broccy> yall got venmo? i really appreciate the help
#116 [22:28] <Harlock> i don't even know what that is
#117 [22:28] <CapFan67> No compensation required. Happy to have been helpful.
#118 [22:29] <broccy> thanks yall
#119 [22:29] <broccy> have a good day<3
#120 [22:29] <CapFan67> take care.
#121 [23:05] * Noah [webchat@cpe-101-186-66-131.wb02.wa.asp.telstra.net] has joined #minecrafthelp
#122 [23:06] <Noah> Hi, whenever i try to login to minecraft it says could not connect to server, could someone help me?
#123 [23:07] <CapFan67> Noah, Are you testing with 1.13.2?
#124 [23:07] <Noah> I dont know, in the bottom right of the launcher it says 2.1.1462
#125 [23:07] <Noah> havent played in a while
#126 [23:07] <Noah> left*
#127 [23:08] <CapFan67> Well, lets look for incompatible software first (the frequent cause):
#128 [23:08] <CapFan67> ??> Noah tools/hjt
#129 [23:08] <Absol> Noah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [23:08] <Absol> Noah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [23:08] <Noah> okay
#132 [23:10] <Noah> here is the text file
#133 [23:10] <Noah> https://paste.ubuntu.com/p/HpWw65WPkz/
#134 [23:12] <CapFan67> ??> Noah info/mcleaks
#135 [23:12] <Absol> Noah: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#136 [23:12] <Absol> Noah: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#137 [23:13] <CapFan67> ??> Noah av/avg
#138 [23:13] <CapFan67> ??> Noah av/avg
#139 [23:13] <Absol> Noah: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#140 [23:13] <Absol> Noah: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#141 [23:13] <Noah> I think my friend and i tries using an application like that when i was like 15, ill go through and delete all mojang stuff
#142 [23:13] <CapFan67> Also, Hamachi can prevent server connections and should be uninstalled.
#143 [23:13] <Noah> oh okay
#144 [23:13] <Noah> what is the path to my hostfile?
#145 [23:14] <CapFan67> After you uninstall MCLeaks, you'll need to clean your hosts file of all mojang entries.
#146 [23:14] <Noah> i cant find mcleaks anywhere i think its already been removed?
#147 [23:14] <CapFan67> C:\Windows\System32\drivers\etc\hosts
#148 [23:15] <CapFan67> Noah, MCLeaks shows up on your hjt report. It's running now (unless you've removed it in the last few minutes).
#149 [23:15] <Noah> omg okay, how do i get rid of it completely
#150 [23:16] <Noah> thats scary
#151 [23:16] <CapFan67> It *will* steal your account and password, so removal is important. You should find it in your "Add/Remove Programs"
#152 [23:19] <CapFan67> Noah, On closer review of the hjt file, it may not be running at this time. It looks like the tool responded to your modified hosts file.
#153 [23:19] <Noah> ive searched everywhere i cant find anything on mcleaks on my computer
#154 [23:19] <CapFan67> Noah, Cleaning up the hosts file may be sufficient.
#155 [23:20] <Noah> alright ill do that
#156 [23:20] <Noah> i wanna be careful not to mess anything up in these files
#157 [23:20] <CapFan67> wise. Just remove the two lines with Mojang.com and you'll be fine.
#158 [23:21] <Harlock> AVG's LinkScanner doesn;t have a whitelist?
#159 [23:22] <Noah> do i open the hosts file in notepad?
#160 [23:22] <CapFan67> You'll need an elevated session to edit and save the file. Notepad is fine, but run as administrator.
#161 [23:22] <Noah> okay
#162 [23:22] <Noah> thanks
#163 [23:24] <Noah> alright ive cleaned host files
#164 [23:24] <Noah> whats next?
#165 [23:25] <CapFan67> Himachi may be contributing to the issue, but if you want to test the hosts file change by itself reboot now and test server connection.
#166 [23:27] <Noah> Im gonna reboot my computer. if it doesnt work ill rejoin this chat and try other method, thank you so much!
#167 [23:27] <CapFan67> Best of luck!
#168 [23:31] * Refi [webchat@114.125.72.238] has joined #minecrafthelp
#169 [23:32] <Refi> Hey Mojang, i was want to download Minecraft Version 1.13.2 but why if i am leave the laptop and back its pop up a error
#170 [23:32] * Refi [webchat@114.125.72.238] has quit. (Client Quit)
#171 [23:33] * Refi [webchat@114.125.72.238] has joined #minecrafthelp
#172 [23:37] <Refi> can anyone help?
#173 [23:37] <Refi> so there my problem
#174 [23:38] <Refi> when i want to Download Minecraft New Version its like error
#175 [23:38] <CapFan67> Refi, What error do you get?
#176 [23:38] <Refi> If i am leave the download like 1 minute or less it will error
#177 [23:39] <Refi> when i open the Log error
#178 [23:39] <Refi> its say
#179 [23:39] <Refi> The process cannot access the file because it is being used by another process
#180 [23:39] <Refi> Like thats
#181 [23:39] <Refi> how to make thats error stop pop up?
#182 [23:39] <CapFan67> Refi, Are you running Windows?
#183 [23:39] <Refi> um ya
#184 [23:40] <CapFan67> ??> Refi tools/hjt
#185 [23:40] <Absol> Refi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#186 [23:40] <Absol> Refi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#187 [23:40] <Refi> ok
#188 [23:40] <Refi> wait
#189 [23:44] <Refi> https://paste.ubuntu.com/p/mwdNPSPpvb/
#190 [23:44] <Refi> here
#191 [23:45] <CapFan67> Refi, You have a number of applications loaded known to conflict with downloads and connections.
#192 [23:45] <CapFan67> ??> Refi av/bytefence
#193 [23:45] <Absol> Refi: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#194 [23:46] <Refi> ok
#195 [23:46] <Refi> so i need to uinstall it?
#196 [23:46] <Refi> i mean Delete*
#197 [23:46] <Refi> okk
#198 [23:47] <CapFan67> Altogether the list includes: Mcafee Firewall, AVG, ByteFense & Tunnelbear. All know to contribute to your issue.
#199 [23:47] <CapFan67> You can uninstall and test one at a time, or all at once. Up to you.
#200 [23:47] <Refi> How to delete it?
#201 [23:48] <CapFan67> Each of those applications should have an uninstall option in your "Add/Remove Programs".
#202 [23:48] <Refi> ohh
#203 [23:48] <Refi> if Mcaffe Antivirus too is causing the error?
#204 [23:49] <CapFan67> Mcafee Firewall is known to block minecraft downloads under certain conditions.
#205 [23:49] <Refi> it is same as the Antivirus? (i have Mcafee Antivirus) (i think its not have firewall)
#206 [23:49] <CapFan67> Refi, The channel recommendation is to replace Mcafee with Avast, but that's up to you.
#207 [23:50] <Refi> Ok thats u want
#208 [23:50] <CapFan67> First, I want to help solve the problem. Uninstall conflicting software until your download is working. Then you can decide what to re-install and test.
#209 [23:51] <Refi> AVG too right? and TunnelBear (i have thats)
#210 [23:51] <Refi> i need to delete it right?
#211 [23:51] <CapFan67> Yes, those are known to block Internet traffic and can interfere with Minecraft downloads.