#1 [00:11] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#2 [00:12] <Felis> Hey guys, everytime I try to play minecraft from the launcer, i get an error of 'Unable to save download flatten2.ogg', I've tried uni-stalling/re-installing, remove the anti-virus/anti-malware that I can find. Nothing seems to work, I was also told to use Micro HiJack to get a log file which I've done. This is the link to the text inside the log f
#3 [00:12] <Felis> ile: https://paste.ubuntu.com/p/2jrzxYTMxd/
#4 [02:05] <CapFan67> ??> Felis tools/hjt
#5 [02:05] <Absol> Felis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#6 [02:05] <Absol> Felis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#7 [02:07] <Felis> https://paste.ubuntu.com/p/tCbKJ2649W/
#8 [02:07] <Felis> Theres the link there Absol
#9 [02:08] <CapFan67> Felis, web companion needs to be removed:
#10 [02:08] <CapFan67> ??> Felis av/adwcleaner
#11 [02:08] <Absol> Felis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#12 [02:08] <Absol> Felis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#13 [02:11] <CapFan67> Felis, Razer Synapse is also installed which also sets environment variables that impact Minecraft, though not exactly the issue you're having.
#14 [02:13] <Felis> Okay thanks il do that Absol, and Cap I thought it would probably be web companion and i've heard about Razer Synapse bug too, but thanks.
#15 [02:13] * anexfighter [webchat@host-244-165.floredg.orlando.fl.us.clients.pavlovmedia.net] has joined #minecrafthelp
#16 [02:13] <anexfighter> I believe my account was stolen
#17 [02:13] <CapFan67> ??> anexfighter account/hacked
#18 [02:13] <Absol> anexfighter: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#19 [02:14] <Absol> anexfighter: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#20 [02:14] <CapFan67> ??> anexfighter account/trans-id
#21 [02:14] <Absol> anexfighter: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#22 [02:14] <anexfighter> I checked this already, i got an email saying my email was changed to another email, and i do have the transaction ID
#23 [02:15] <anexfighter> How do i contact Mojang?
#24 [02:17] <CapFan67> You can reset the email:
#25 [02:17] <CapFan67> ??> anexfighter account/reset-email
#26 [02:17] <Absol> anexfighter: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#27 [02:18] <CapFan67> Worst case, just email support with as much detail as you can provide:
#28 [02:18] <CapFan67> ??> anexfighter account/send-email
#29 [02:18] <Absol> anexfighter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#30 [02:18] <Absol> anexfighter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#31 [02:23] * naomi1 [webchat@27-143-4-188.rev.home.ne.jp] has joined #minecrafthelp
#32 [02:24] <naomi1> hello, I'm having struggles with buying minecraft. i put all my credit card information, but the zip code doesn't work
#33 [02:24] <naomi1> i am sure that i put in the right zip code though
#34 [02:26] <CapFan67> naomi1, This is volunteer technical support. For purchasing questions, you'll need to contact Mojang.
#35 [02:26] <CapFan67> naomi1, https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#36 [02:27] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#37 [02:29] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#38 [02:30] <Felis> Hey back again, I've completed the scan/repair/restart. I tried minecraft again but it still didn't work. Any next step?
#39 [02:32] <CapFan67> Felis, Did you remove Razer Synapse?
#40 [02:32] <Felis> No but I've played minecraft on multiple previous versions with Razer Synapse installed and never had an issue with it specify before
#41 [02:33] <CapFan67> Well, at the very least let's look to see if the Environment Variables that it sets are not there:
#42 [02:33] <CapFan67> Press Win+X, select Command Prompt(Admin)
#43 [02:33] <CapFan67> -type rundll32 sysdm.cpl,EditEnvironmentVariables
#44 [02:33] <CapFan67> Find _JAVA_OPTIONS and remove it
#45 [02:33] * Absol kicked CapFan67 from #minecrafthelp (Reason: apFan67 :Stop spamming)
#46 [02:34] * CapFan67 [~CapFan@2601:204:da80:279a:9105:a5e3:35dd:9ab4] has joined #minecrafthelp
#47 [02:34] <CapFan67> I need to shorten that. =)
#48 [02:35] * naomi1 [webchat@27-143-4-188.rev.home.ne.jp] has quit. (Quit: webchat.esper.net)
#49 [02:37] <Felis> I have no _JAVA_OPTIONS under there
#50 [02:40] <CapFan67> Felis, The usual culprit is software that blocks the download and/or file saves. I'm not sure what other advise I can offer. Perhaps someone else in the channel has more insight.
#51 [02:42] <Felis> Yeah normally I can figure this stuff out on my own, but this time i'm completely stumped. Thats why im here lol, guess Il just wait and hope somebody else knows a fix.
#52 [03:36] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#53 [03:39] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#54 [04:26] * Popcorn14 [webchat@host-80-43-238-183.as13285.net] has joined #minecrafthelp
#55 [04:27] <Popcorn14> I can not get onto the latest snapshot of minecraft and it says "Unable to save download. tlh_aa.json"
#56 [04:28] <Popcorn14> How can i play on the snapshot
#57 [04:29] <Andrio> Popcorn14, are there any more details?
#58 [04:35] * Popcorn14 [webchat@host-80-43-238-183.as13285.net] has quit. (Quit: webchat.esper.net)
#59 [04:47] * E__T [webchat@user-5-173-105-22.play-internet.pl] has joined #minecrafthelp
#60 [04:49] <E__T> IN POLISH: Proszę o pomoc. Wyświetla się "Pixel format not acce....". Nie da się zaktyualizować sterowników do nowszej wersji. Mam report dxdiag : https://paste.ubuntu.com/p/Bh5TrxyKBt/.
#61 [04:50] <E__T> Z gory dziękuję za pomoc. If you cant writeing in polish please write to me.
#62 [04:50] <E__T> Przepraszam za błędy jeśli jakieś wystąpiły.
#63 [04:50] <E__T> Mam nadzieję, że uda się rozwiązać mój problem.
#64 [04:51] <E__T> Z góry dziękuję.
#65 [04:52] * DEA7HREAPER11 [webchat@69.110.139.74] has quit. (Quit: webchat.esper.net)
#66 [04:56] * John [webchat@p57A3F922.dip0.t-ipconnect.de] has joined #minecrafthelp
#67 [04:56] <John> hello
#68 [04:57] <_111E__T> My real nick is E__T
#69 [04:57] <John> minecraft always crashes on mojang screen
#70 [04:57] <John> what can i do??
#71 [04:58] <_111E__T> please give instructions
#72 [04:59] <_111E__T> so that the error does not pop out
#73 [04:59] <_111E__T> the pixel format not acc ... error pops up
#74 [05:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#75 [05:00] <John> my englisch is not so well can i write german?
#76 [05:00] <_111E__T> minecraft hangs and displays the error before the mojang message
#77 [05:01] <_111E__T> ok
#78 [05:01] <_111E__T> du kannst auf deutsch schreiben
#79 [05:02] <_111E__T> Ich kann hier und hier nicht gut schreiben
#80 [05:03] <John> Ich habe einen laptop mit einer graphikkarte von intel : intel(r) hd graphics und ich habe alles mögliche ausprobiert aber es kackt immer beim mojang screen ab
#81 [05:04] <John> ich habe den graphikkartentreiber auch schon aktualisiert es geht trotzdem nicht
#82 [05:04] <John> ich habe es auch schon neu instaliert ging auch nicht
#83 [05:04] <_111E__T> ich auch
#84 [05:05] <John> und kannst du es spielen ????
#85 [05:05] <_111E__T> Ich weiß, ich habe jetzt den neuesten Treiber und nichts
#86 [05:06] <_111E__T> du kannst nicht spielen. Ein Fehler wird angezeigt
#87 [05:06] <John> ja
#88 [05:07] <John> wenn ich auf spielen drücke kommt mojang screen und dan stürtzt es ab
#89 [05:07] <_111E__T> Ich weiß nicht was ich tun soll
#90 [05:07] <John> ich auch nicht ;)
#91 [05:08] <_111E__T> auf einem anderen Computer geht es um alles
#92 [05:08] <_111E__T> jetzt warte ich darauf, dass jemand im forum ein paar tipps gibt
#93 [05:09] <John> ok
#94 [05:09] <_111E__T> Kann er auf einen anderen Freiwilligen warten?
#95 [05:10] <_111E__T> Mal sehen, was im Forum ist
#96 [05:11] <_111E__T> https://forum.minecraft.pl/topic/30678-pomo%C5%BCecie-z-tym-crashem/?page=0#comment-163866
#97 [05:11] <John> thanks
#98 [05:13] <_111E__T> Demnach funktioniert Java nicht
#99 [05:14] <_111E__T> Ich werde versuchen zu visualisieren
#100 [05:14] <_111E__T> Möglicherweise müssen Sie die Grafikkarte austauschen
#101 [05:16] <_111E__T> #help
#102 [05:16] <John> ja ich weiß ich werde mich mal umschauen nach ner neuen graphikkarte danke für deine hilfe
#103 [05:17] <_111E__T> Einige Treiber unterstützen einige ältere Grafikkarten nicht
#104 [05:18] <John> ok
#105 [05:18] <_111E__T> vorerst müssen Sie versuchen, dieses Problem ohne neue Grafikkarte zu lösen. Es sollte gelöst werden
#106 [05:19] * John [webchat@p57A3F922.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#107 [05:26] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#108 [05:28] * _111E__T5 [webchat@user-5-173-105-22.play-internet.pl] has joined #minecrafthelp
#109 [05:29] * _111E__T5 [webchat@user-5-173-105-22.play-internet.pl] has quit. (Client Quit)
#110 [05:35] * _111E__T [webchat@user-5-173-105-22.play-internet.pl] has quit. (Quit: webchat.esper.net)
#111 [06:22] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#112 [06:51] * Vitaly [webchat@net094231150017.king-online.ru] has joined #minecrafthelp
#113 [06:51] <Vitaly> Hello
#114 [06:51] <Vitaly> Hello
#115 [08:52] * bathtub_shark [zarthus@liefland.net] has left #minecrafthelp
#116 [09:23] * Lord_of_Life_ [~Lord@77.28.223.40] has joined #minecrafthelp
#117 [09:26] * Lord_of_Life [~Lord@46.217.128.31] has quit. (Ping timeout: 190 seconds)
#118 [10:01] * Jamesyboy5 [webchat@cpc144052-bexl10-2-0-cust215.2-3.cable.virginm.net] has joined #minecrafthelp
#119 [10:01] <Jamesyboy5> my game keeps not responding when i lauch it
#120 [10:26] * BAUTISTA [webchat@13-188-19-190.fibertel.com.ar] has joined #minecrafthelp
#121 [10:27] <BAUTISTA> BAD BIDEO CARDS DRIVER
#122 [10:38] <CapFan67> BAUTISTA, Is that a statement or a question?
#123 [11:05] * lokio [webchat@ool-4571ac2b.dyn.optonline.net] has joined #minecrafthelp
#124 [11:05] <lokio> hi
#125 [11:06] <lokio> minecraft stuck at loading world, building terrain
#126 [11:16] * lokio [webchat@ool-4571ac2b.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#127 [11:16] * Shaddi [webchat@p579B6359.dip0.t-ipconnect.de] has joined #minecrafthelp
#128 [11:18] <Shaddi> Hey guys, i cant log into my acc cause i dont remember all sec.questions and cant get into mail, is there anything i could do else than writing a ticket?
#129 [11:33] <CapFan67> Shaddi, ultimately you'll need to provide information that verifies your account ownership. This is usually done with Transaction ID or security questions. If you don't know either of those, you can email Mojang as ask for alternate methods of verification.
#130 [11:33] <CapFan67> ??> Shaddi account/send-email
#131 [11:33] <Absol> Shaddi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#132 [11:33] <Absol> Shaddi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#133 [11:46] * Henriko [webchat@90-227-23-87-no2320.tbcn.telia.com] has joined #minecrafthelp
#134 [11:46] <Henriko> Hello! I am having trouble with extremely slow chunk loading on my server running 18w50a
#135 [11:46] * gartral [~gartral@162.243.117.98] has joined #minecrafthelp
#136 [11:47] <CapFan67> Henriko, The channel supports current release, but not snapshots. Snapshots are not optimized and tend to be slow under conditions where the current release works fine.
#137 [11:47] <Henriko> oh I see. Thanks anyway!
#138 [11:49] * Henriko [webchat@90-227-23-87-no2320.tbcn.telia.com] has quit. (Client Quit)
#139 [12:03] * Webchat_81904 [webchat@162.217.29.66] has joined #minecrafthelp
#140 [12:03] * Espercorn kicked Webchat_81904 from #minecrafthelp (Reason: ebchat_81904 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#141 [12:12] * Shaddi [webchat@p579B6359.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#142 [12:37] * DEA7HREAPER11 [webchat@69.110.139.74] has joined #minecrafthelp
#143 [12:39] * DEA7HREAPER11 [webchat@69.110.139.74] has quit. (Client Quit)
#144 [12:47] * emperors [webchat@72.2.174.196] has joined #minecrafthelp
#145 [12:47] <emperors> hi
#146 [12:47] <CapFan67> Hello
#147 [12:47] <emperors> I'm trying to play minecraft but it keeps crashing
#148 [12:48] <CapFan67> What error do you see?
#149 [12:48] <emperors> what should i do and whenever i reload it, it tells me to relog in
#150 [12:50] <CapFan67> ??> emperors launcher/log-txt
#151 [12:50] <Absol> emperors: We need to see your full launcher log, which is created in the game directory.
#152 [12:50] <Absol> emperors: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#153 [13:00] * spacemax005 [webchat@cpe-24-170-83-254.stx.res.rr.com] has joined #minecrafthelp
#154 [13:00] <spacemax005> hello
#155 [13:00] <CapFan67> Hello
#156 [13:01] <spacemax005> ive been having issues with my java minecraft game when I start a world or join a server
#157 [13:02] <spacemax005> my game crashes/stops responding
#158 [13:03] <spacemax005> I was hoping some one could help me
#159 [13:03] <CapFan67> spacemax005, Crashes result in error codes or exit codes we can work with. Freezing or not responding usually involves conflicting software on your computer. Let's start with the latter:
#160 [13:03] <CapFan67> ??> spacemax005 tools/hjt
#161 [13:03] <Absol> spacemax005: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [13:03] <Absol> spacemax005: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [13:03] <mattym> spacemax005, Its only after you try to join server or world, you are always able to get to the Main menu?
#164 [13:04] <spacemax005> it just goes to the dirt block and freezes
#165 [13:05] <mattym> ??> spacemax005 launcher/log
#166 [13:05] <Absol> spacemax005: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#167 [13:05] * esper_gvxgcu [Mibbit@c-174-59-188-29.hsd1.pa.comcast.net] has joined #minecrafthelp
#168 [13:05] * Absol kicked esper_gvxgcu from #minecrafthelp (Reason: sper_gvxgcu :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#169 [13:05] <mattym> spacemax005, Make sure you get the log after causing the error
#170 [13:06] * Nickname [webchat@c-174-59-188-29.hsd1.pa.comcast.net] has joined #minecrafthelp
#171 [13:06] <spacemax005> is this safe?
#172 [13:07] <mattym> spacemax005, Yes
#173 [13:07] <Nickname> Im having a problem opening minecraft. I get a FATAL ERROR when I try and run in. (on a mac)
#174 [13:07] <urielsalis> spacemax005, yep
#175 [13:07] <urielsalis> ??> Nickname launcher/log
#176 [13:07] <Absol> Nickname: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#177 [13:09] <spacemax005> https://paste.ubuntu.com/
#178 [13:09] <spacemax005> that's the link
#179 [13:09] <Nickname> I dont know how to start the minecraft launcher. To clarify I just pulled minecraft from an old macbook to my new one with a flashdrive. I havnt played in years and im not sure I even remember the password but I do remember the username
#180 [13:09] <urielsalis> spacemax005, we need the full link
#181 [13:09] <urielsalis> Nickname, its better if you download it again from minecraft.net/download, sounds like you might have copied the wrong stuff
#182 [13:10] <urielsalis> Nickname, plus, the launcher you would have gotten must be super old, so you would need to update it anyway
#183 [13:10] <Nickname> will I need to rebuy it?
#184 [13:10] <Nickname> Thats what I was trying to aoid
#185 [13:10] <urielsalis> Nickname, nope
#186 [13:10] <spacemax005> https://paste.ubuntu.com/p/c7qWGHHF4Z/
#187 [13:10] <urielsalis> Nickname, you buy the account, not the specific install
#188 [13:11] <urielsalis> ??> spacemax005 av/bytefence
#189 [13:11] <Absol> spacemax005: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#190 [13:11] <urielsalis> spacemax005, Also, uninstall RelevantKnoweldge, the following tool will remove it for you
#191 [13:11] <urielsalis> ??> spacemax005 av/adwcleaner
#192 [13:11] <Absol> spacemax005: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#193 [13:11] <Absol> spacemax005: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#194 [13:11] <spacemax005> do you guys work for mojang
#195 [13:11] <urielsalis> ?? info/volunteer
#196 [13:12] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#197 [13:13] <Nickname> Okay did that, now there is the issue of me not remembering my password or the email address I used. I do remember the username. Is there a support line I can contact?
#198 [13:13] <urielsalis> Nickname, there is only email, you know if you migrated your account or not? If you give us your username we can check that
#199 [13:14] <Nickname> I have no clue, its been a long time. The username was fury_fingers16 I believe.
#200 [13:14] <urielsalis> Nickname, account is not migrated
#201 [13:14] <urielsalis> ??> Nickname account/migrate
#202 [13:15] <Absol> Nickname: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#203 [13:15] <urielsalis> Nickname, I think it asks you for a new email, so that would work
#204 [13:15] <urielsalis> Nickname, you cant reset the password anymore without migrating
#205 [13:15] * spacemax005 [webchat@cpe-24-170-83-254.stx.res.rr.com] has joined #minecrafthelp
#206 [13:15] <spacemax005> ok I cleaned the computer with the link now what
#207 [13:15] * Bub [webchat@pool-108-28-196-205.washdc.fios.verizon.net] has joined #minecrafthelp
#208 [13:16] <urielsalis> spacemax005, also uninstall bytefence with the instructions in https://bugs.mojang.com/browse/MCL-5546
#209 [13:16] <Bub> Everytime I open up minecraft it works for a couple mins and then crashes saying Java (tm) binary has stopped responding
#210 [13:16] <Nickname> To migrate the account it requires both my old password and the old email I used both of which are lost to time.
#211 [13:17] <urielsalis> ??> Nickname account/send-email
#212 [13:17] <Absol> Nickname: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#213 [13:17] <Absol> Nickname: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#214 [13:17] <urielsalis> ??> Nickname account/trans-id
#215 [13:17] <Absol> Nickname: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#216 [13:17] * Bub [webchat@pool-108-28-196-205.washdc.fios.verizon.net] has quit. (Client Quit)
#217 [13:17] <urielsalis> ??> Bub tools/hjt
#218 [13:17] <Absol> Bub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#219 [13:17] <Absol> Bub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#220 [13:18] * Nickname [webchat@c-174-59-188-29.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#221 [13:21] <spacemax005> when the instructions say to selct bytefence the pc says I don't have bytefence
#222 [13:21] <urielsalis> spacemax005, adwcleaner might have removed it
#223 [13:21] <urielsalis> spacemax005, try the game now
#224 [13:21] <spacemax005> ok
#225 [13:25] <spacemax005> it worked thanks
#226 [13:40] * guilhermeBR200 [webchat@187.114.167.84.static.host.gvt.net.br] has joined #minecrafthelp
#227 [13:41] <guilhermeBR200> i need help with pixels not accelerated problem
#228 [13:41] <urielsalis> ??> guilhermeBR200 win/dxdiag
#229 [13:41] <Absol> guilhermeBR200: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#230 [13:41] * Ambalex [webchat@c-908171d5.62-2-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#231 [13:42] <guilhermeBR200> i tried doing that but my drives are alredy updated
#232 [13:42] <Ambalex> i cant start up the game
#233 [13:42] <guilhermeBR200> https://paste.ubuntu.com/p/nK4ZFwHh5P/
#234 [13:42] <guilhermeBR200> here is the information
#235 [13:43] * Ambalex [webchat@c-908171d5.62-2-64736c10.bbcust.telenor.se] has quit. (Client Quit)
#236 [13:43] <urielsalis> guilhermeBR200, there are no drivers for your graphics card for Windows 8.1. You need to downgrade to Windows 7 or get a new GPU(if you have a desktop pc)
#237 [13:44] <guilhermeBR200> oh,i see,is there any other way to do it without downgrading to windows 7?
#238 [13:45] <urielsalis> guilhermeBR200, nope, sorry
#239 [13:45] <guilhermeBR200> ok
#240 [13:45] * guilhermeBR200 [webchat@187.114.167.84.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#241 [13:45] <urielsalis> guilhermeBR200, Intel didnt release any update past Windows 7
#242 [13:45] <CapFan67> guilhermeBR200, your MSI MS-7529 has a pci-e slot. Purchasing a video card is an option.
#243 [13:45] <CapFan67> ...
#244 [13:47] <CapFan67> 2c2t cpu. Probably better that they didn't catch my message and invest in a card. Better just to redirect that money in a better system.
#245 [14:12] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#246 [14:12] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#247 [14:13] * AlexCDG [webchat@142.134.110.194] has joined #minecrafthelp
#248 [14:13] <AlexCDG> Hello?
#249 [14:13] <AlexCDG> I'm having a problem with minecraft crashing right when i click play.
#250 [14:14] <AlexCDG> I have dxdiag logs at https://paste.ubuntu.com/p/NNZz9KPB38/
#251 [14:15] <mattym> AlexCDG, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#252 [14:15] <AlexCDG> OK, thanks for the help!
#253 [14:16] * AlexCDG [webchat@142.134.110.194] has quit. (Client Quit)
#254 [15:06] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has joined #minecrafthelp
#255 [15:06] <Espy> Hello?
#256 [15:06] <CapFan67> Hi
#257 [15:07] <Espy> can you help me?
#258 [15:07] <CapFan67> That depends on the nature of the issue. What do you need?
#259 [15:07] * Dan [webchat@ip174-70-129-59.ks.ks.cox.net] has joined #minecrafthelp
#260 [15:08] <Espy> well it's not me it's my friend but she doesn't think she needs help but she does
#261 [15:08] <Dan> Aye I have a question
#262 [15:08] <CapFan67> Dan, What's your question?
#263 [15:09] <Dan> So while ago my account got hacked and recently got it back but when i go on a server like mineplex the font and language is wierd
#264 [15:10] <Dan> any idea how to fix?
#265 [15:10] <CapFan67> Dan, Your font is based on your resource pack, often downloaded from a server. Make sure you have none loaded.
#266 [15:11] <CapFan67> Dan, If it only happens on a specific server, you may need to contact that server about the issue.
#267 [15:13] <Dan> ok ill see what i can do thx
#268 [15:15] * Dan [webchat@ip174-70-129-59.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#269 [15:24] <Espy> my friend has an issue where when she see's the mojang thing when she starts up then it stops responding and it stays there
#270 [15:27] <mattym> Espy, Are you on the computer that is having the problem?
#271 [15:27] <Espy> no
#272 [15:27] <Espy> i am just trying to help my friend
#273 [15:27] <mattym> Espy, You will need to be.
#274 [15:27] <Espy> ok
#275 [15:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#276 [15:32] * ughcooksie [webchat@cpe-184-59-235-227.new.res.rr.com] has joined #minecrafthelp
#277 [15:32] <Espy> i got her in here
#278 [15:32] <mattym> Name?
#279 [15:32] <ughcooksie> aaa
#280 [15:32] <Espy> that's her
#281 [15:32] <mattym> ??> ughcooksie tools/hjt
#282 [15:32] <Absol> ughcooksie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [15:32] <Absol> ughcooksie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [15:33] * ughcooksie [webchat@cpe-184-59-235-227.new.res.rr.com] has quit. (Client Quit)
#285 [15:36] * ughcooksie [webchat@cpe-184-59-235-227.new.res.rr.com] has joined #minecrafthelp
#286 [15:37] <ughcooksie> sorry had to refresh the site
#287 [15:37] <ughcooksie> here's the link
#288 [15:37] <ughcooksie> https://paste.ubuntu.com/p/vbVyScwh9G/
#289 [15:38] <mattym> ??> ughcooksie av/adwcleaner
#290 [15:38] <Absol> ughcooksie: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#291 [15:38] <Absol> ughcooksie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#292 [15:38] * hey [webchat@c-98-247-99-225.hsd1.wa.comcast.net] has joined #minecrafthelp
#293 [15:41] * ughcooksie [webchat@cpe-184-59-235-227.new.res.rr.com] has quit. (Client Quit)
#294 [15:43] <hey> Hi, whenever I hit "play" on the launcher, the game starts up but then crashes, giving me the message "An unexpected issue occurred and the game has crashed"
#295 [15:43] <mattym> ??> hey launcher/log
#296 [15:43] <Absol> hey: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#297 [15:43] <hey> thank you so much, I'll check that out rn
#298 [15:45] * ughcooksie [webchat@cpe-184-59-235-227.new.res.rr.com] has joined #minecrafthelp
#299 [15:45] <ughcooksie> ok It finished, now what?
#300 [15:46] <mattym> ughcooksie, Did it clean and restart the PC?
#301 [15:46] <ughcooksie> yes
#302 [15:46] <mattym> ughcooksie, Try running the game again.
#303 [15:46] <ughcooksie> ok
#304 [15:46] <hey> https://paste.ubuntu.com/p/Wvz9kRd2Cf/
#305 [15:47] <mattym> ??> hey tools/hjt
#306 [15:47] <Absol> hey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#307 [15:47] <Absol> hey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#308 [15:50] <ughcooksie> it worked, thank you!
#309 [15:50] * Damir [webchat@cable-80-80-32-116.dynamic.telemach.ba] has joined #minecrafthelp
#310 [15:50] <Damir> Hi
#311 [15:50] <hey> https://paste.ubuntu.com/p/SDTZ2gKNmX/
#312 [15:50] <hey> pretty sure I did that right?
#313 [15:51] <mattym> hey, Yes one moment
#314 [15:51] <Damir> I need some help
#315 [15:51] <mattym> ??> hey av/adwcleaner
#316 [15:51] <Absol> hey: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#317 [15:51] <Absol> hey: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#318 [15:51] <Damir> I bought Minecraft for Windows 10 but when I enter the game it asks for full version
#319 [15:51] <Damir> What do I do?
#320 [15:52] <urielsalis> Damir, you are trying to run the version from minecraft.net or the one from the windows store?
#321 [15:52] <Damir> Windows store
#322 [15:52] * hey [webchat@c-98-247-99-225.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#323 [15:52] <urielsalis> Damir, and you bought it on the windows store too?
#324 [15:52] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#325 [15:52] <Damir> Bought the game on G2A and redeem the code on Microsoft
#326 [15:52] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#327 [15:52] <urielsalis> Damir, G2A codes are usually stolen or fake...
#328 [15:53] <Damir> You serious?
#329 [15:53] <urielsalis> Damir, thats the reason they are so cheap
#330 [15:53] <mattym> Very
#331 [15:53] <Damir> I bought 60 games on G2A, redeemed them all on steam, each one worked
#332 [15:53] <Damir> Even for Battle.net
#333 [15:53] <urielsalis> Damir, they use stolen credit cards, or steal the keys from the devs
#334 [15:53] <Felis> Hey guys everytime I try to play minecraft I get an error of 'Unable to save download flatten2.ogg'. I've tried unistalling/reinstalling. I've used adwcleaner, and it still doesn't work. I've also used micro Hijack for a log file, this is the link here: https://paste.ubuntu.com/p/dC3m274BgJ/ - If anyone knows a solution/fix that would be great! Th
#335 [15:53] <Felis> anks.
#336 [15:54] <urielsalis> Damir, only some devs cancel the keys because they dont want the backslash
#337 [15:54] <urielsalis> Damir, nice post about it from one dev of another game: https://www.factorio.com/blog/post/fff-171
#338 [15:54] <Damir> Yeah right, so I was suppose to be scamed with all games if that's true
#339 [15:54] <urielsalis> > only some devs cancel the keys because they dont want the backslash
#340 [15:55] <mattym> Felis, When you get the error, can you hit the more infor or show all button
#341 [15:55] <mattym> Felis, And copy the full error report to the paste site and provide the new link
#342 [15:55] <urielsalis> Damir, Contact G2A, ask for a refund, and buy it on the microsoft store
#343 [15:55] <Damir> Okay last question, how can I contact someone from Microsoft or Mojang?
#344 [15:55] <Damir> This chat seems like a tunel with no end
#345 [15:56] <urielsalis> Damir, Microsoft -> Xbox support
#346 [15:56] <urielsalis> Damir, Mojang, email
#347 [15:56] <mattym> Damir, You wouldn't contact them
#348 [15:56] <mattym> Damir, Contact G2A
#349 [15:56] <urielsalis> Damir, but Microsoft handles the windows 10 edition and they will tell you the same thing
#350 [15:56] <Felis> mattym yeah sure, here you go: https://paste.ubuntu.com/p/YZW73Kk5Hx/
#351 [15:56] <Damir> Thanks for the info, bye
#352 [15:56] * Damir [webchat@cable-80-80-32-116.dynamic.telemach.ba] has quit. (Quit: webchat.esper.net)
#353 [15:57] <mattym> ??> Felis win/reinst
#354 [15:57] <Absol> Felis: You may need to reinstall the locally installed files that Minecraft puts into place.
#355 [15:57] <Absol> Felis: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#356 [15:57] * rataaaaa [webchat@181.66.199.82] has joined #minecrafthelp
#357 [15:57] * rataaaaa [webchat@181.66.199.82] has quit. (Client Quit)
#358 [15:57] * hey [webchat@c-98-247-99-225.hsd1.wa.comcast.net] has joined #minecrafthelp
#359 [15:58] <hey> hey I just wanted to thank you so much for your help!
#360 [15:58] <hey> is there any way I can give back or something? that was incredible
#361 [15:58] <mattym> hey, Its fine, its a fairly common problem
#362 [15:59] <urielsalis> and your problem being fixed its enough for us :)
#363 [15:59] <hey> wow you guys are amazing, seriously
#364 [15:59] <Felis> I've done that, to an extent. However I can't delete all the directories for some reason. I can delete everything aside from, assests, libraries, logs and resourcepacks
#365 [16:00] <mattym> Felis, Make sure the game, any error windows, and the launcher are completely closed.
#366 [16:00] * hey [webchat@c-98-247-99-225.hsd1.wa.comcast.net] has quit. (Client Quit)
#367 [16:00] <urielsalis> Felis, you might need to restart too, if a AV or something its getting on the way
#368 [16:01] <Felis> Yeah the launcher/game etc are closed. And I've just turned on my PC and I've closed anything that should be stopping me from being able to delete the files. Still can't though
#369 [16:02] <mattym> Felis, Restart it, dont attempt to open minecraft at all, then try to delete them again.
#370 [16:02] <Felis> Okay, be back in a minute
#371 [16:02] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#372 [16:04] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#373 [16:04] <Felis> Back again, tried that and I still can't seem to delete them.
#374 [16:04] <Felis> I could try from cmd or do you guys think thats a bad idea lol
#375 [16:06] <urielsalis> Felis, shouldnt work either, lets try this
#376 [16:06] <urielsalis> ??> Felis tools/hjt
#377 [16:06] <Absol> Felis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#378 [16:06] <Absol> Felis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#379 [16:06] <Felis> https://paste.ubuntu.com/p/dC3m274BgJ/
#380 [16:07] <urielsalis> Felis, I see that you have adwcleaner, did you run it just in case?
#381 [16:07] <Felis> Yeah I've run it
#382 [16:08] <urielsalis> Felis, well, lets try cmd then :P
#383 [16:08] <Felis> Oh wait, I just managed to delete two of the directories? I just have to delete the stuff inside them first
#384 [16:08] <Felis> Thats so weird wth
#385 [16:09] <urielsalis> Felis, the directory is opened, not the files
#386 [16:09] <urielsalis> Felis, try rd /s /q "C:\Users\Colton\AppData\Roaming\.minecraft"
#387 [16:09] <CapFan67> Backup your worlds/saves before killing your .minecraft folder.
#388 [16:10] <urielsalis> ^^
#389 [16:10] <Felis> Already did it but I have no SP worlds anyways so its alright. It worked for the most part anyways
#390 [16:10] <Felis> But theres one folder left I can't get rid of
#391 [16:10] <urielsalis> Felis, I would also do a chkdsk just in case
#392 [16:12] <Felis> The one folder that needs to be deleted is corrupted so I can't open it or delete it. But I did the chkdsk aswell and it just said 'Errors found. chkdsk cannot contiune in read-only mode.'
#393 [16:13] <urielsalis> chkdsk /f
#394 [16:13] <urielsalis> that will tell it to fix errors too
#395 [16:13] <urielsalis> I would run chkdsk /f /p /r if you already have some errors
#396 [16:14] <CapFan67> Make sure you run chkdsk from an elevated command prompt. If run on your boot drive, it will require a reboot and complete during bootup.
#397 [16:15] <Felis> Yeah im running it from elevated, but its telling me it can't run because its in use by another process
#398 [16:15] <Felis> Only thing I current have open is chrome atm
#399 [16:15] <CapFan67> Felis, Yes. Your computer is running from that drive. it'll offer to run on next reboot.
#400 [16:16] <Felis> Ahh alright, il be back again I guess soon lol
#401 [16:16] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#402 [16:16] <urielsalis> soon
#403 [16:16] <urielsalis> ha
#404 [16:17] <CapFan67> ...yeah.. 4TB drives do take a while these days. =P
#405 [16:19] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has joined #minecrafthelp
#406 [16:19] <Felis> Well I was able to delete the corrupted file so thats probably a good sign
#407 [16:20] <Felis> And I can delete my .minecraft folder now too. Any next steps I should take? Or just run minecraft?
#408 [16:21] <mattym> Felis, I would say give running it a go. It should grab all new files
#409 [16:23] * FstMario [webchat@5ac25f18.bb.sky.com] has joined #minecrafthelp
#410 [16:24] <FstMario> Hello! So I've been having a long-term issue with my minecraft application. When I try to join any server, I get horrendous lag spikes, followed by crashes, and in some cases, my client freezes when it is on "Downloading World" which means I am unable to play any server. Please help me fix this issue! Thank you
#411 [16:25] <mattym> ??> FstMario launcher/log
#412 [16:25] <Absol> FstMario: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#413 [16:27] <Felis> oh wow it worked
#414 [16:27] <Felis> You guys are legends lol
#415 [16:27] <FstMario> https://paste.ubuntu.com/p/fJkGQYHF8z/
#416 [16:27] <mattym> Felis, Unrelated to your issue.
#417 [16:28] <mattym> Felis, But, shown in your HJT log, was Razer Synapse, which can cause performance issues with MC.
#418 [16:28] <mattym> Felis, See the info about it here https://minecraftirc.net/support-articles/known-incompatible-software/
#419 [16:28] <Felis> Oh yeah thanks. I've heard about the Razer Synapse bug thing. It's never caused any issue for me before though
#420 [16:28] <mattym> FstMario, Can you try with the latest version of the game.
#421 [16:29] <FstMario> Sure
#422 [16:29] <Felis> Anyways cheers for the help guys 10/10 service.
#423 [16:30] <FstMario> https://paste.ubuntu.com/p/dPgg3dPB6j/
#424 [16:30] <mattym> FstMario, And thats after you tried to join the server?
#425 [16:31] <FstMario> On 1.13.2/ Latest, it's when i launch Minecraft, and it freezes at the MOJANG logo
#426 [16:31] <mattym> ??> FstMario tools/hjt
#427 [16:31] <Absol> FstMario: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#428 [16:31] <FstMario> on 1.8.9 however I can click to join servers but it freezes on "Downloading Terrain"
#429 [16:31] <Absol> FstMario: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#430 [16:32] * duen [webchat@101-184-105-58.north.dsl.telkomsa.net] has joined #minecrafthelp
#431 [16:33] <duen> i am havng issues logging in with valid credentials
#432 [16:33] * FstMario [webchat@5ac25f18.bb.sky.com] has quit. (Quit: webchat.esper.net)
#433 [16:34] * Felis [webchat@122-62-248-241-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#434 [16:34] <duen> An error prevented your request from being processed. Please try again. thats all it says
#435 [16:35] <mattym> ??> duen tools/hjt
#436 [16:35] <Absol> duen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#437 [16:35] <Absol> duen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#438 [16:35] * FstMario [webchat@5ac25f18.bb.sky.com] has joined #minecrafthelp
#439 [16:35] <FstMario> +mattym Sorry, my browser froze for some reason
#440 [16:36] <FstMario> https://paste.ubuntu.com/p/bMSmPxS679/
#441 [16:37] <FstMario> Might I add, it says that my system "denied write access to the Hosts file" and I'm not really sure what that means
#442 [16:38] <FstMario> https://paste.ubuntu.com/p/n94ngb6Jz9/ - This is when I run it as administrator to override the denied access
#443 [16:39] <mattym> ??> FstMario av/adwcleaner
#444 [16:39] <Absol> FstMario: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#445 [16:39] <Absol> FstMario: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#446 [16:41] * FstMario [webchat@5ac25f18.bb.sky.com] has quit. (Quit: webchat.esper.net)
#447 [16:43] * FstMario [webchat@5ac25f18.bb.sky.com] has joined #minecrafthelp
#448 [16:44] <FstMario> Im back
#449 [16:46] * FstMario [webchat@5ac25f18.bb.sky.com] has quit. (Client Quit)
#450 [16:56] * faquarl [webchat@80.229.16.15] has joined #minecrafthelp
#451 [16:56] * faquarl [webchat@80.229.16.15] has quit. (Client Quit)
#452 [17:33] * Newhook [webchat@156.57.67.111] has quit. (Quit: webchat.esper.net)
#453 [18:18] * elCarlos [webchat@modemcable045.198-160-184.mc.videotron.ca] has joined #minecrafthelp
#454 [18:19] <elCarlos> is there a way here to recover old purchase or i have to wait for the mail support...
#455 [18:20] <mattym> elCarlos, Wait on email support form Mojang.
#456 [18:20] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#457 [18:47] * YS [webchat@217.55.226.82] has joined #minecrafthelp
#458 [18:47] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#459 [18:47] <YS> hello
#460 [18:47] * YS [webchat@217.55.226.82] has quit. (Client Quit)
#461 [19:06] * bbsagin [webchat@S0106f0f2493f15c3.vs.shawcable.net] has joined #minecrafthelp
#462 [19:09] <bbsagin> hello i just got minecraft on my new pc but whenever i try to play on a world i just created it just crashes
#463 [19:14] * bbsagin [webchat@S0106f0f2493f15c3.vs.shawcable.net] has quit. (Quit: webchat.esper.net)
#464 [19:18] * V91k [webchat@027d74ca.bb.sky.com] has joined #minecrafthelp
#465 [19:18] <V91k> Hello
#466 [19:18] <V91k> Is it possible to refund my minecraft?
#467 [19:19] <mattym> V91k, For what reason?
#468 [19:19] <V91k> Its not working on my pc, I just want my money back
#469 [19:20] <mattym> V91k, What happens when you try to run it?
#470 [19:20] <V91k> It wont run
#471 [19:20] <V91k> Its not opening
#472 [19:20] <mattym> V91k, Explain exactly what happens.
#473 [19:21] <V91k> I double click the Minecraft.exe and it does the spinny thing on my mouse icon and then after a while nothing shows up, I looked in my task manager and nothing is there.
#474 [19:21] <mattym> V91k, Did you use the installer?
#475 [19:22] <V91k> yes
#476 [19:22] <mattym> ??> V91k tools/hjt
#477 [19:23] <Absol> V91k: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#478 [19:23] <Absol> V91k: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#479 [19:27] <V91k> Nah
#480 [19:27] <V91k> I found how to refund now
#481 [19:27] <V91k> bye
#482 [19:51] * daws [webchat@47-32-133-81.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#483 [19:52] <daws> hey my minecraft crashes every time I try to load into a world. ive looked and tried all of the videos on youtube but nothing works
#484 [19:54] * daws [webchat@47-32-133-81.dhcp.snlo.ca.charter.com] has quit. (Client Quit)
#485 [20:51] * Komeil [webchat@47.147.134.88] has joined #minecrafthelp
#486 [20:52] <Komeil> Someone hacked my account and changed my username. The support page said my old username would be saved, but not how to fix it. I don't want to wait 30 days to fix my account. How do I revert to my old username?
#487 [20:53] <mattym> Komeil, You will need to wait the 30 days.
#488 [20:54] <Komeil> That's pretty fucked up my dude. Okay.
#489 [20:54] <Absol> Komeil: Please keep it civil
#490 [20:58] <tyteen4a03> ??> Komeil account/send-email
#491 [20:59] <Absol> Komeil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#492 [20:59] <Absol> Komeil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#493 [20:59] <tyteen4a03> no promises but worth a try
#494 [21:02] * Komeil [webchat@47.147.134.88] has quit. (Quit: webchat.esper.net)
#495 [21:11] * lucasmike11 [webchat@179.33.148.74] has joined #minecrafthelp
#496 [21:13] * lucasmike11 [webchat@179.33.148.74] has quit. (Client Quit)
#497 [21:24] * Lord_of_Life [~Lord@77.28.221.86] has joined #minecrafthelp
#498 [21:26] * Lord_of_Life_ [~Lord@77.28.223.40] has quit. (Ping timeout: 183 seconds)
#499 [21:38] * woee [webchat@mta-75-188-144-110.neo.rr.com] has joined #minecrafthelp
#500 [21:38] <woee> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#501 [21:38] <woee> helpp
#502 [21:39] <mattym> ??> woee win/dxdiag
#503 [21:39] <Absol> woee: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#504 [21:49] <woee> https://paste.ubuntu.com/p/TyBTZDHvXm/
#505 [21:49] <mattym> woee, Unfortunately your graphics hardware is not fully supported on Windows 8, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#506 [21:50] <woee> how would i go back to windows 7 ?
#507 [21:52] <mattym> woee, If you still have a Windows 7 Product Key, you can get the required files and instructions from the Microsoft site.
#508 [23:13] * thelounge19 [webchat@85-76-76-124-nat.elisa-mobile.fi] has joined #minecrafthelp
#509 [23:13] * Espercorn kicked thelounge19 from #minecrafthelp (Reason: helounge19 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)