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#3 [00:12] <Guest32620> My minecraft always "Not Responding" when i start it up
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#6 [02:25] * eldon [webchat@37.238.156.65] has joined #minecrafthelp
#7 [02:25] <eldon> hi
#8 [02:30] <eldon> HELLO
#9 [02:30] * LUKA [webchat@225.225.247.199.dhcp.ftth.smth.citywest.ca] has joined #minecrafthelp
#10 [02:30] <LUKA> minecraft alias bug javaw nvidia
#11 [02:31] <Andrio> Nitwit, blubber, oddment, tweak.
#12 [02:32] <eldon> what>
#13 [02:32] <Andrio> It's from Harry Potter and the Philosopher's Stone.
#14 [02:32] <Andrio> not sure what LUKA just said.
#15 [02:32] <eldon> is this a place for minecraft technical help or what
#16 [02:32] <urielsalis> eldon: yes
#17 [02:32] <Andrio> Yeah.
#18 [02:32] <eldon> ok
#19 [02:33] <LUKA> techincal bug anti aliasing nvidia minecraft javaw
#20 [02:33] <eldon> so basically i installed minecraft, and i cant play it. it wit download any version
#21 [02:33] <eldon> wont*
#22 [02:33] <Andrio> LUKA, can you use full sentences please?
#23 [02:33] <Andrio> LUKA: https://translate.google.com/
#24 [02:34] <eldon> @Andrio, may u answer my question?
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#26 [02:34] <urielsalis> leaving works too
#27 [02:34] <LUKA> Andrio Minecraft is having aliasing bugs with nvidia settings and nothings fixing it.
#28 [02:34] <urielsalis> LUKA: set mipmap to 0ff
#29 [02:35] <LUKA> how
#30 [02:35] <urielsalis> LUKA: open the game, go to options, video settings, and find mipmap
#31 [02:35] <Andrio> not any more
#32 [02:36] <LUKA> Cant change mipmap level ingame stuck at level 4
#33 [02:38] <CapFan67> Luka needed to disable their Resource pack, if mipmap won't change.
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#35 [03:25] * Sonsick [webchat@c-73-66-32-40.hsd1.ca.comcast.net] has joined #minecrafthelp
#36 [03:25] <Sonsick> Hello?
#37 [05:32] * Whiner_49er [webchat@S0106f0f2493db6b3.vw.shawcable.net] has joined #minecrafthelp
#38 [05:34] <Whiner_49er> My minecraft crashes everytime I try to load into a map (in all modes, singleplayer, multiplayer and realms) and it won't close without crashing. I have updated the game fully, I'm running no mods and I have the latest version of java. Any idea what is happening?
#39 [05:37] <Greymagic27> ??> Whiner_49er launcher/log
#40 [05:37] <Absol> Whiner_49er: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#41 [05:46] <Whiner_49er> https://paste.ubuntu.com/p/2GNCKyCJk2/ Launcher Log for my game. It's having the Java SE Binary is not responding issue.
#42 [05:46] <Greymagic27> ??> Whiner_49er tools/hjt
#43 [05:46] <Absol> Whiner_49er: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#44 [05:46] <Absol> Whiner_49er: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#45 [05:48] <Whiner_49er> https://paste.ubuntu.com/p/RzjxxMKtNp/
#46 [05:49] <Greymagic27> ??> Whiner_49er av/avg
#47 [05:49] <Absol> Whiner_49er: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#48 [05:49] <Absol> Whiner_49er: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#49 [05:49] <Greymagic27> ??> Whiner_49er av/adwcleaner
#50 [05:49] <Absol> Whiner_49er: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#51 [05:49] <Absol> Whiner_49er: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#56 [06:01] * Whiner_49er [webchat@S0106f0f2493db6b3.vw.shawcable.net] has joined #minecrafthelp
#57 [06:01] <Whiner_49er> Alright I'm back
#58 [06:01] <Whiner_49er> What next
#59 [06:01] <Greymagic27> Try to launch minecraft
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#62 [06:07] <Whiner_49er> You guys are f**k**g brilliant. Do I have to leave AVG protection disabled while I play or can I enable it again?
#63 [06:08] <Greymagic27> You only had to disable the linkscanner feature, not the whole thing :P
#64 [06:08] <Greymagic27> But yea, you can enable it again. if you have trouble updating minecraft just disable it
#65 [06:08] <Whiner_49er> Cool thanks guys, was trying for like 4 days to figure it out
#66 [06:08] <Greymagic27> Your welcome :D
#67 [06:41] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#68 [06:43] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#70 [07:14] * mc680x0 [webchat@220.239.145.157] has joined #minecrafthelp
#71 [07:16] <mc680x0> Hi there, my launcher is failing to download files when I try to launch minecraft. I've not got any incompatible software or firewalls running. The current error is to do with patchy-1.1.jar, but before I tried uninstalling all my minecraft things as a troubleshooting measure it was one of the other jars.
#72 [07:16] <Greymagic27> ??> mc680x0 tools/hjt
#73 [07:16] <Absol> mc680x0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#74 [07:16] <Absol> mc680x0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#75 [07:18] <mc680x0> ... you do realise that HijackThis is quite dead, completely unmaintained now, right?
#76 [07:18] <Greymagic27> Yes, But it still works
#77 [07:20] <mc680x0> http://dpaste.com/1GA1F8R here's the output
#78 [07:26] <Greymagic27> mc680x0, Are you using any VPNS?
#79 [07:27] <mc680x0> No, I'm directly connected to the internet.
#80 [07:28] <techno156> I don't suppose you have the error itself?
#81 [07:30] <mc680x0> UNKNOWN/-138
#82 [07:30] <mc680x0> i've just checked if i can access the path it's trying to download from from my web browsers, and neither of them can connect to libraries.minecraft.net
#83 [07:31] <mc680x0> down for everyone or just me also says the site looks like it's down, which would explain this
#84 [07:31] <urielsalis> ??> mc680x0 tools/hjt
#85 [07:31] <Absol> mc680x0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [07:31] <Absol> mc680x0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [07:31] <urielsalis> oh nvm
#88 [07:31] <urielsalis> I saw that you already did it
#89 [07:31] <urielsalis> ??> mc680x0 tools/otl
#90 [07:31] <Absol> mc680x0: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#91 [07:31] <Absol> mc680x0: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#92 [07:33] <mc680x0> yeah I've just tested using a different launcher (MultiMC); it's showing that it can't download from libraries.minecraft.net either. Something's broken but it's not on my end, thanks for your help
#93 [07:34] <urielsalis> mc680x0: it works here
#94 [07:34] <urielsalis> mc680x0: so its indeed in your end
#95 [07:34] <urielsalis> mc680x0: its down shows it as always down because you need a specific url, else you get a 403
#96 [07:35] <mc680x0> using the specific URL the launcher provided resulted in my browser saying it couldn't connect. not forbidden, but that the server itself wasn't accepting the connection.
#97 [07:35] <urielsalis> mc680x0: libraries.minecraft.net its S3, behind cloudfront, so its super rare being down
#98 [07:35] <urielsalis> mc680x0: can you send me the url?
#99 [07:35] <mc680x0> https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#100 [07:36] <urielsalis> mc680x0: yep, works from here
#101 [07:36] <urielsalis> mc680x0: https://imgur.com/a/tBoOBJr
#102 [07:36] <urielsalis> mc680x0: something in your network or PC is blocking both your browser and Minecraft from accessing it
#103 [07:36] <urielsalis> mc680x0: thats what we are trying to see from the hjt log, if its your pc or network
#104 [07:37] <mc680x0> That's really weird. I'll check from a linux box on my network, that'll tell me if it's the internet connection or my windows box
#105 [07:38] <mc680x0> my linux box downloaded the file without an issue. this is stranger and stranger.
#106 [07:38] <urielsalis> mc680x0: My guess would be deluge, accu-chek 360 connection manager or tightvnc doing something weird
#107 [07:38] <urielsalis> mc680x0: depending on the error, might be DNS too :P
#108 [07:40] <mc680x0> tightvnc isn't running, accu-chek talks to my diabetes meter and not much else, but i'll try killing deluge, it does sometimes act oddly
#109 [07:53] <mc680x0> ok, it isn't any of those things, i killed the processes and minecraft still won't download its jars
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#112 [08:47] * Bex [webchat@5ac2b0a0.bb.sky.com] has joined #minecrafthelp
#113 [08:48] <Bex> Hey, just installed minecraft and it keeps saying " org.lwjgl.LWJGLException: Pixel format not accelerated" here is the link to my dxdiag report https://paste.ubuntu.com/p/xbrPknyTNc/
#114 [08:51] <Greymagic27> Bex, You will need to downgrade to windows 7 to continue to play minecraft
#115 [08:52] * techno156 [~quassel@144.48.37.62] has quit. (Read error: Connection reset by peer)
#116 [08:57] <Bex> Thank you :)
#117 [08:57] <Greymagic27> Your welcome :)
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#123 [10:36] * Jokko [webchat@cpc101644-grth11-2-0-cust354.16-4.cable.virginm.net] has joined #minecrafthelp
#124 [10:37] <Jokko> I am struggling to launch minecraft 1.13.2
#125 [10:37] <mattym> Jokko, What happens when you try?
#126 [10:37] <Jokko> It launches, the freezes at Mojang screen, the output seems o be stuck at "setting user"
#127 [10:38] <mattym> ??> Jokko tools/hjt
#128 [10:38] <Absol> Jokko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [10:38] <Absol> Jokko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [10:41] <Jokko> How do I get HijackTHhis?
#131 [10:42] <Jokko> nvm
#132 [10:43] <Jokko> https://paste.ubuntu.com/p/3BbdZpZyWZ/
#133 [10:46] <mattym> ??> Jokko av/adwcleaner
#134 [10:46] <Absol> Jokko: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#135 [10:46] <Absol> Jokko: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#136 [10:47] <Jokko> OK, thank you
#137 [10:48] * Jokko [webchat@cpc101644-grth11-2-0-cust354.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#138 [10:49] * Jokko [webchat@cpc101644-grth11-2-0-cust354.16-4.cable.virginm.net] has joined #minecrafthelp
#139 [10:49] <Jokko> It's finished
#140 [10:50] <mattym> Jokko, Try starting the game again.
#141 [10:52] <Jokko> It's fixed, thanks guys!
#142 [10:55] * Jokko [webchat@cpc101644-grth11-2-0-cust354.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#143 [11:00] <Harlock> Greymagic27 one can use old java in windows 10 for that
#144 [11:04] <mattym> Harlock, What are you talking about?
#145 [11:05] <Harlock> pixel format not accelerated in win10 on old intel graphics
#146 [11:05] <mattym> Harlock, No... that doesnt make a difference
#147 [11:06] <Harlock> how did you determine that
#148 [11:06] <Harlock> since i've done it first hand
#149 [11:06] <Lord_Ralex> That is not a fix, nor is it correct.
#150 [11:07] <Lord_Ralex> Nor is it supported.
#151 [11:07] <mattym> Harlock, We determine that from working with that error for years.
#152 [11:07] <Lord_Ralex> And it *only* "works" for the Intel HD graphics that were from the sandy bridge era.
#153 [11:07] <Lord_Ralex> Not ones prior to that.
#154 [11:08] <mattym> Harlock, And is already fixed by default with every launcher install.
#155 [11:10] <Harlock> i did it on a 1st gen i7 on oct 27 and it worked
#156 [11:11] <Lord_Ralex> And you ignored the part I mentioned.
#157 [11:11] <Lord_Ralex> "Intel HD graphics"
#158 [11:11] <Lord_Ralex> Mobile 4 is not that.
#159 [11:11] <Harlock> "sandy bridge era."
#160 [11:11] <mattym> Harlock, Aka years after Mobile 4
#161 [11:11] <Lord_Ralex> I wasn't going to list all the previous generations for it.
#162 [11:11] <Lord_Ralex> But, HD graphics was the key.
#163 [11:12] <Lord_Ralex> It does not change the fact it is a hack around the issue, and we don't support it.
#164 [11:12] <Lord_Ralex> The *proper* fix is using the OS the drivers are made for.
#165 [11:12] * BonxyThe2nd [webchat@50.125.249.65] has joined #minecrafthelp
#166 [11:13] <mattym> Harlock, Mostly cause the launcher ships with a Java that prevents the issue. There is no longer a need to use that trick. All the hardware with that problem is no longer supported.
#167 [11:13] <BonxyThe2nd> Hello, I need some help with downloading a minecraft client. But it wont load up because it says its a .json file. How do I change it to a .jar file?
#168 [11:13] <Lord_Ralex> and uh, AFAIK, first gen i7s didn't even have iGPUs
#169 [11:13] <mattym> That they did not
#170 [11:13] <mattym> BonxyThe2nd, What is the exact message/error?
#171 [11:14] <BonxyThe2nd> how do I find that?
#172 [11:14] <mattym> BonxyThe2nd, What does it say when you try to start it?
#173 [11:14] <BonxyThe2nd> error, crash report, .json file not supported
#174 [11:15] <BonxyThe2nd> It loads up then it just keeps crashing
#175 [11:15] <mattym> BonxyThe2nd, What OS are you on?
#176 [11:16] <BonxyThe2nd> Windows 10
#177 [11:16] <mattym> BonxyThe2nd, And are you using the official client from minecraft.net ?
#178 [11:17] <BonxyThe2nd> I am downloading a minecraft client for servers, if thats what you mean.
#179 [11:17] <BonxyThe2nd> also, sorry, I was getting breakfast...
#180 [11:17] <mattym> BonxyThe2nd, Are you using the launcher/installer from minecraft.net ?
#181 [11:17] <BonxyThe2nd> yes, the 2018 launcher
#182 [11:19] <mattym> BonxyThe2nd, Ok, then what is the exact message you see when you try to start it?
#183 [11:19] <BonxyThe2nd> Im checking
#184 [11:20] * Vlender [webchat@cpe-181-44-24-145.telecentro-reversos.com.ar] has joined #minecrafthelp
#185 [11:20] <Vlender> hi
#186 [11:20] <BonxyThe2nd> ok thats weird...its not even giving a message anymore. It just opens for like 4 seconds, and then closes without a error message.
#187 [11:21] <BonxyThe2nd> is that normal
#188 [11:21] * Vlender [webchat@cpe-181-44-24-145.telecentro-reversos.com.ar] has quit. (Client Quit)
#189 [11:22] <mattym> ??> BonxyThe2nd launcher/log
#190 [11:22] <Absol> BonxyThe2nd: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#191 [11:22] <BonxyThe2nd> ok
#192 [11:24] <BonxyThe2nd> do I need to copy something?
#193 [11:24] <mattym> BonxyThe2nd, Yes, follow the directions.
#194 [11:24] <BonxyThe2nd> k
#195 [11:25] <Harlock> i guess my i7 is special then
#196 [11:25] <mattym> Harlock, Or, you simply misversioned it.
#197 [11:27] <BonxyThe2nd> ok
#198 [11:27] <BonxyThe2nd> here is the link
#199 [11:27] <BonxyThe2nd> https://paste.ubuntu.com/
#200 [11:28] <BonxyThe2nd> Im dumb
#201 [11:28] <BonxyThe2nd> my bad
#202 [11:28] <mattym> BonxyThe2nd, Make sure you have hit the Paste! button at the bottom of the page, and get the new link
#203 [11:28] <BonxyThe2nd> here is the link
#204 [11:28] <BonxyThe2nd> https://paste.ubuntu.com/p/ThcVGPXGFc/
#205 [11:29] <mattym> ??> BonxyThe2nd mods
#206 [11:29] <Absol> BonxyThe2nd: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#207 [11:29] <Harlock> https://ark.intel.com/products/43560/Intel-Core-i7-620M-Processor-4M-Cache-2-66-GHz-
#208 [11:29] <mattym> BonxyThe2nd, We also do not support hacked clients.
#209 [11:29] <BonxyThe2nd> oh...
#210 [11:29] <BonxyThe2nd> I thought you did
#211 [11:29] <BonxyThe2nd> anyway, I gtg
#212 [11:29] <BonxyThe2nd> be back later xD
#213 [11:29] <BonxyThe2nd> bye
#214 [11:29] <mattym> !ban BonxyThe2nd
#215 [11:29] * Absol kicked BonxyThe2nd from #minecrafthelp (Reason: onxyThe2nd :You have been removed from this channel)
#216 [11:34] <mattym> Harlock, Mobiles were not gen 1, they were part of the refresh, I will let you guess which microarchitecture the graphics component is based off of.
#217 [11:36] <mattym> Harlock, Its a known issue that will only be fixed by using the OS version the hardware was meant for.
#218 [11:41] <Harlock> https://en.wikipedia.org/wiki/List_of_Intel_Core_i7_microprocessors#Westmere_microarchitecture_(1st_generation)_2
#219 [11:43] <mattym> Harlock, You do realize thats a wikipedia page, which I can correct to call it the 1st gen refresh is about a minute.
#220 [11:43] <Lord_Ralex> Either way
#221 [11:43] <mattym> Harlock, All that matters is, it uses the Sandy Bridge based iGPU
#222 [11:43] <Harlock> you cn call it 7th gen for all i care
#223 [11:44] <mattym> Harlock, Any Java tricks on that are not a fix.
#224 [11:44] <Lord_Ralex> If you really want to be strung up that I used the term sandy bridge era, fine. That does not change the fact your "fix" only affected the "HD Grapics"
#225 [11:45] <Lord_Ralex> And even then, it's because a non-bundled JRE was used with the game.
#226 [11:45] <Lord_Ralex> It is a hack around the actual problem, which is that the OS is too new for the drivers.
#227 [11:45] <mattym> A bandaid that will fall off as soon as Minecraft needs a higher Java version/update
#228 [11:45] <Harlock> i dunno what happened when i clean installed mc on that laptop, the bundled java was not there
#229 [11:46] <Harlock> iirc 8r25 was bundled last noticed
#230 [11:46] <mattym> Current (on Win) is 8u55
#231 [11:47] <Harlock> er last i noticed/looked
#232 [11:48] <mattym> Point I am trying to make is, Macs already bundle u75 or something, which is passed the number that will work for that workaround.
#233 [12:01] <Harlock> i was not arguring about if it was supported or anything, i just stated what worked for me
#234 [12:02] <Lord_Ralex> Yeah, I know it "works", but it only works for specific hardware
#235 [12:02] <Lord_Ralex> And such hardware wasn't what he used.
#236 [12:02] <Harlock> though my comment to Greymagic27 was from me remembering i was playing mc in win10 on a core2 laptop
#237 [12:02] <Harlock> but i forgot that had an nvidia gpu
#238 [12:10] * Mr_Bloodnut [webchat@205.18.7.51.dyn.plus.net] has joined #minecrafthelp
#239 [12:11] * Mr_Bloodnut [webchat@205.18.7.51.dyn.plus.net] has quit. (Client Quit)
#240 [12:11] * Mr_Bloodnut [webchat@205.18.7.51.dyn.plus.net] has joined #minecrafthelp
#241 [12:12] <Mr_Bloodnut> Hello?
#242 [12:12] <CapFan67> Hello
#243 [12:12] <Mr_Bloodnut> Can I has some Healp
#244 [12:12] * Mr_Bloodnut is now known as Mr_Bldnut
#245 [12:12] <CapFan67> What do you need help with?
#246 [12:13] * Mr_Bldnut is now known as Mr_Booldnut
#247 [12:13] <Mr_Booldnut> are you an operator?
#248 [12:13] <CapFan67> ??> Mr_Booldnut info/volunteer
#249 [12:13] <Absol> Mr_Booldnut: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#250 [12:14] <Mr_Booldnut> ok
#251 [12:14] <CapFan67> Mr_Booldnut, There are no "operators", just people with various levels of knowledge about hardware and software issues when Minecraft crashes.
#252 [12:15] <Mr_Booldnut> I need help with my minecraft when I try to launch my minecraft in any version older than 1.13 then my game crashes
#253 [12:16] <CapFan67> Mr_Booldnut, We support current version issues. Having said that, a common cause for that is an incompatible options.txt. Personally, I strongly recommend creating a separate "game directory" in your profiles, one for each version you plan to run to avoid such conflicts and to avoid corrupting worlds.
#254 [12:16] <Mr_Booldnut> do you mean in %appdata%?
#255 [12:17] <CapFan67> Mr_Booldnut, Personally, I place mine in a Minecraft structure on my E: drive (data drive), but you can create them anywhere.
#256 [12:19] <CapFan67> Here's an example of a test profile pointing to my 1.7.10 folder that I used earlier today: https://i.imgur.com/15lGjvx.png
#257 [12:30] * Stokesy53 [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has joined #minecrafthelp
#258 [12:30] <Stokesy53> why does my game keep crashing? I've tried to uninstall it and reinstall it but that does nothing.
#259 [12:38] <CapFan67> Stokesy53, What is the exact message/error?
#260 [12:40] * Mr_Booldnut [webchat@205.18.7.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#261 [12:42] <Stokesy53> CapFan67 my error is that when I join a server, I doesn't let me actually join it just says "joining world" but then just freezes and doesn't let me go back or do anything else.
#262 [12:44] <CapFan67> Stokesy53, Only severs, or do single player worlds fail also?
#263 [12:48] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#264 [12:49] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has joined #minecrafthelp
#265 [12:51] <Stokesy> CapFan67 sorry I accidentally clicked off this chat and so I had to make a new username but my game freezes on both servers and on my own worlds.
#266 [12:57] <CapFan67> Stokesy, That can be caused by a number of things. Let's start by looking at incompatible software running on your system. Assuming you run Windows, here are the instructions for gathering the report:
#267 [12:57] <CapFan67> ??> Stokesy tools/hjt
#268 [12:57] <Absol> Stokesy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [12:57] <Absol> Stokesy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#270 [13:10] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#271 [13:19] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#272 [13:23] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has joined #minecrafthelp
#273 [13:24] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has quit. (Client Quit)
#274 [13:27] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has joined #minecrafthelp
#275 [13:28] <Stokesy> Absol do I have to send you the link directly to you
#276 [13:29] <urielsalis> no
#277 [13:29] <urielsalis> put it here
#278 [13:29] <Stokesy> https://paste.ubuntu.com/p/nkh4Ppkzm4/
#279 [13:30] <urielsalis> ??> Stokesy av/adwcleaner
#280 [13:30] <Absol> Stokesy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#281 [13:30] <Absol> Stokesy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#282 [13:33] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#283 [13:36] * Stokesy [webchat@cpc75476-runc7-2-0-cust151.1-3.cable.virginm.net] has joined #minecrafthelp
#284 [13:37] <Stokesy> I have done all of the steps that you told me to do now what do I have to do next?
#285 [13:37] <CapFan67> Stokesy, See if you can load a single player world without freezing now.
#286 [13:39] <Stokesy> I tried it and it worked.
#287 [13:44] <Stokesy> but I haven't tried online servers. Will they work now?
#288 [13:45] <CapFan67> Stokesy, I would expect so, but testing will let us know for sure.
#289 [13:45] <Stokesy> Okay I'll try it now and come back to you.
#290 [13:48] <Stokesy> OMG thank you soo much! Everything is working now. I will be sure to recommend you to my friends in case they have any issues as well.
#291 [13:48] <CapFan67> Stokesy, Glad to hear it's working. Have fun!
#292 [13:49] <Stokesy> Thank you :)
#293 [13:50] <Stokesy> Before I go can I ask you one more question?
#294 [13:50] <CapFan67> Stokesy, Sure, shoot.
#295 [13:51] * mortenturi [webchat@85.24.5.18.generic-hostname.arrownet.dk] has joined #minecrafthelp
#296 [13:52] <mortenturi> Hello, it seems my account was deleted from mojang, who do i contact?
#297 [13:52] <mattym> mortenturi, What makes you believe it was deleted?
#298 [13:52] <Stokesy> I tried to download texture packs for the game and then all of this started to happen. Do you think that that was the cause of all of this but if not do you think that I can try and download them again?
#299 [13:53] <CapFan67> Stokesy, The most likely cause was Malware you had installed, most likely "PremierOpinion". I have no idea where you acquired it from.
#300 [13:53] <mattym> Stokesy, As long as you download them from a reliable source, resource/texture packs should not cause that problem.
#301 [13:54] <Stokesy> Is there any sites for texture packs that you recommend for me to get them off?
#302 [13:55] <mortenturi> I tried to login today, and whatever i tried i was unable, i couldnt reset my password and i couldnt login with username or email. i tried to registrer a new account with my email just to debunk the "is my account deleted?" and i was able, i have emails that go all the way to 2011 about my account. (migrating etc) and yet, my email account on mojan
#303 [13:55] <mortenturi> g sais i dont own the game anymore.
#304 [13:56] <mattym> Stokesy, The forums, planetminecraft, curseforge, and if any packs have their own dedicated site.
#305 [13:56] <mattym> Stokesy, Stay away from site that look like #minecraft or minecraft# as those are sites hosting malicious or stolen packs.
#306 [13:56] <CapFan67> Stokesy, I tend to look for resources from CurseForge or from minecraftforum.net, but they're not the only sites.
#307 [13:57] <mattym> mortenturi, What is the ingame username?
#308 [13:57] <Stokesy> Okay thanks. It's been a pleasure hearing from you and helping me solve my problems.
#309 [13:57] <mortenturi> +mattym my current
#310 [13:58] <mattym> mortenturi, Guessing its been a few months since you last logged in?
#311 [14:00] <mattym> mortenturi, Looks like the account was compromised, you will need to contact Mojang Support.
#312 [14:00] <mattym> ??> mortenturi account/send-email
#313 [14:00] <Absol> mortenturi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#314 [14:00] <Absol> mortenturi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#315 [14:00] <mortenturi> +mattym correct, i have an email 5 months ago where mojang automatic migrated my account.
#316 [14:01] <mattym> mortenturi, They do not automatically do anything, that means someone accessed your account at that time.
#317 [14:02] <mattym> mortenturi, You should probably also change the password to the email you use for the account if thats the one you will be contacting Mojang with.
#318 [14:03] <mortenturi> i changed the password for the email some months ago hence the facebook hack.
#319 [14:03] <mattym> mortenturi, Then just use the form Absol linked and Mojang should be able to set it straight.
#320 [14:03] <mortenturi> but will i be able to purchase the game with my current used email? and hence have perhaps a refund? or do i just pay the man and get over it?
#321 [14:05] <mattym> mortenturi, When you contact Mojang, if you include proof of ownership, they will re-add the game to your Mojang account, usually the one assigned to the email you contact them on.
#322 [14:06] <mortenturi> +mattym proff of ownership will be hard hence it was premium alpha i bought sooo many years ago where i dont know if mails were even included in the purchase progress. hence why i am a bit frustrated i cant access my proper account. sooo yeah.
#323 [14:07] <mattym> mortenturi, TransactionsID's/Proof of Ownership, were always included.
#324 [14:09] <mattym> mortenturi, If you cant find it, ask for additional methods when filling out the form
#325 [14:10] <mortenturi> i will try, thanks for your help :)
#326 [14:55] * Jarrett [webchat@adsl-104-8-171-70.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#327 [14:57] <Jarrett> Hello, I bought minecraft years ago when I was little with my grandmothers email, and now me and my buddies are getting back into minecraft but I can't seem to remember my username and my grandmothers old email is no longer accessible, how do I recover my account??
#328 [14:58] <mattym> ??> Jarrett account/send-email
#329 [14:58] <Absol> Jarrett: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [14:58] <Absol> Jarrett: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#331 [15:00] * laurin [webchat@p508A7572.dip0.t-ipconnect.de] has joined #minecrafthelp
#332 [15:01] <laurin> i cant log in , my email adress is not the same anymore and i cant change it.
#333 [15:02] <laurin> what can i do now?
#334 [15:02] <mattym> ??> laurin account/send-email
#335 [15:02] <Absol> laurin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#336 [15:02] <Absol> laurin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#337 [15:02] <laurin> ok
#338 [15:02] <laurin> thanks
#339 [15:03] * Jarrett [webchat@adsl-104-8-171-70.lightspeed.bcvloh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#340 [15:26] * kobyjo2 [webchat@238.128.196.35.bc.googleusercontent.com] has joined #minecrafthelp
#341 [15:26] <kobyjo2> it has a pixel format error on minecraft startup
#342 [15:27] <mattym> ??> kobyjo2 win/dxdiag
#343 [15:27] <Absol> kobyjo2: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#344 [15:28] <kobyjo2> i have the dxdiag link:https://paste.ubuntu.com/p/3C5S7H7RWF/
#345 [15:28] <mattym> kobyjo2, You would need to install a regular version of Windows.
#346 [15:29] <kobyjo2> oh
#347 [15:29] <mattym> kobyjo2, And also not virtualized... which it seems to be here.
#348 [15:30] <kobyjo2> oh i was trying to see if i could play on a virtual machine
#349 [15:31] <kobyjo2> welp cya
#350 [15:31] * kobyjo2 [webchat@238.128.196.35.bc.googleusercontent.com] has quit. (Client Quit)
#351 [15:46] * lex [webchat@c-24-0-36-214.hsd1.nj.comcast.net] has joined #minecrafthelp
#352 [15:46] <lex> my game wont even open it just crashes
#353 [15:47] * lex is now known as Lex
#354 [15:47] * Lex [webchat@c-24-0-36-214.hsd1.nj.comcast.net] has quit. (Client Quit)
#355 [16:51] * James [webchat@c-73-243-23-198.hsd1.co.comcast.net] has joined #minecrafthelp
#356 [16:53] <James> hi why is java not working
#357 [16:53] <James> pls tel me
#358 [16:54] <James> pls tell me
#359 [16:54] <CapFan67> James, What is the exact message/error?
#360 [16:55] <James> problem with java
#361 [16:55] <urielsalis> James, exact error
#362 [16:56] <James> error with java
#363 [16:57] <urielsalis> ??> James launcher/log
#364 [16:57] <Absol> James: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#365 [16:59] <James> log
#366 [17:00] <urielsalis> James, are you 13 years or older?
#367 [17:01] <James> i'm 12
#368 [17:02] <urielsalis> James, sorry but this channel follows the US COPPA law, preventing anyone 13 years old or older from participating without parental consent
#369 [17:02] <urielsalis> ??> James scold/age
#370 [17:02] <Absol> James: If you are under the age of 16 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#371 [17:02] <urielsalis> James, make one of your parents join, and we can help them follow the instructions
#372 [17:03] <James> what???????????? no
#373 [17:03] <James> my parents are at work
#374 [17:03] <urielsalis> James, you can wait until they come back
#375 [17:04] <James> for how long
#376 [17:05] <urielsalis> James, until they come back
#377 [17:06] <James> FOR HOW LONG?????????
#378 [17:06] * urielsalis kicked James from #minecrafthelp (Reason: ames :Return with your parents when they get back from work)
#379 [17:08] * James [webchat@c-73-243-23-198.hsd1.co.comcast.net] has joined #minecrafthelp
#380 [17:08] * urielsalis kicked James from #minecrafthelp (Reason: ames :Banned for 15 minutes, come back with your parents)
#381 [18:01] * Leo [webchat@62.100.209.117] has joined #minecrafthelp
#382 [18:01] * Leo is now known as Guest89917
#383 [18:02] <Guest89917> I have been able to log into my Minecraft account before, a couple of days ago, but now it wont let me. Everything is correct. I tried redownloading the game but it didnt work, and every time i hit 'forgot my password' it brings me to a page with a 403 error code... is there any way you can help?
#384 [18:03] <urielsalis> ??> tools/hjt
#385 [18:03] <urielsalis> ??> Guest89917 tools/hjt
#386 [18:03] <Absol> Guest89917: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#387 [18:03] <Absol> Guest89917: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#388 [18:03] <Guest89917> ok
#389 [18:05] <Guest89917> it syas my computer has denied acces from the host files
#390 [18:07] <Guest89917> is this what you need? https://paste.ubuntu.com/p/t5gxcSB9CN/
#391 [18:09] <urielsalis> Guest89917, uninstall Speedify, WebDiscoverBrowserm Hotspot shueld, mcafee and norton
#392 [18:09] <urielsalis> ??> Guest89917 av/norton
#393 [18:09] <Absol> Guest89917: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#394 [18:09] <urielsalis> ??> Guest89917 av/mcafee
#395 [18:09] <Absol> Guest89917: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#396 [18:09] <Absol> Guest89917: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#397 [18:09] <urielsalis> ??> Guest89917 av/mcafee/uninstall
#398 [18:09] <Absol> Guest89917: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#399 [18:10] <urielsalis> Guest89917, and run a adwcleaner scan, never saw a pc with that amount ofcrap
#400 [18:10] <urielsalis> ??> Guest89917 av/adwcleaner
#401 [18:10] <Absol> Guest89917: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#402 [18:10] <Absol> Guest89917: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#403 [18:10] <Guest89917> ok thank you guys i appreciate it i will keep this page up just incase
#404 [18:11] <urielsalis> +1, going to sleep but probably there is someone else here :P
#405 [18:11] <urielsalis> if you follow all of those and restart, it should work
#406 [18:11] <Guest89917> thank you :)
#407 [18:17] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#408 [18:37] * Marco [webchat@c-73-111-159-148.hsd1.il.comcast.net] has joined #minecrafthelp
#409 [18:38] <Marco> whenever i join a minecraft server their are no custom skins and then shortly after i join the game freezes and crashes
#410 [18:39] <mattym> ??> Marco tools/hjt
#411 [18:39] <Absol> Marco: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [18:39] <Absol> Marco: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [18:40] <Marco> thank you
#414 [18:43] <Marco> https://paste.ubuntu.com/p/vZqXJP2956/
#415 [18:43] <mattym> ??> Marco av/adwcleaner
#416 [18:43] <Absol> Marco: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#417 [18:43] <Absol> Marco: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#418 [18:44] * Marco [webchat@c-73-111-159-148.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#419 [18:49] * Leo [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#420 [18:49] * Leo is now known as Guest8936
#421 [18:50] <Guest8936> hi i was here earlier remember me absol? you helped me with my log in... i deleted the files and now my minecraft launcher is 1.6.91 and i wanted to ask if it matters if i have the updated luancher ot not?
#422 [18:52] <Guest8936> im able to log in now with my account and the game doesnt seem to be different
#423 [18:53] * lol [webchat@pool-108-27-229-186.nycmny.fios.verizon.net] has joined #minecrafthelp
#424 [18:54] * lol [webchat@pool-108-27-229-186.nycmny.fios.verizon.net] has quit. (Client Quit)
#425 [18:59] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#426 [18:59] * Guest8936 is now known as Banana
#427 [18:59] <Banana> mmm bananas...
#428 [19:02] <Banana> @Absol is the best.... hes my favorite <3 thank you so much i really appreciate your help, and happy holidays everyone!
#429 [19:03] * thelounge30 [webchat@c-67-180-153-23.hsd1.ca.comcast.net] has joined #minecrafthelp
#430 [19:03] * Espercorn kicked thelounge30 from #minecrafthelp (Reason: helounge30 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#431 [19:17] * venturinataletal [webchat@cpe-174-108-22-105.carolina.res.rr.com] has joined #minecrafthelp
#432 [19:17] <venturinataletal> its very simple i have forgotten the answer to my security questions
#433 [19:19] * venturinataletal [webchat@cpe-174-108-22-105.carolina.res.rr.com] has quit. (Client Quit)
#434 [19:21] * Leo5 [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#435 [19:22] <Leo5> hi my game is EXTREMELY laggy and i was wondering if there is a possible way you guys can help at all? this might be the wrong place but i really need help... my minecraft was fine a few days ago
#436 [19:32] <Leo5> :(
#437 [19:33] <mattym> Leo5, Are you using a desktop or a laptop computer?
#438 [19:34] <Leo5> desktop
#439 [19:35] <mattym> ??> Leo5 win/dxdaig
#440 [19:35] <mattym> ??> Leo5 win/dxdiag
#441 [19:35] <Absol> Leo5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#442 [19:36] <Leo5> ok
#443 [19:39] <Leo5> https://paste.ubuntu.com/p/Cyb8PXTXkK/
#444 [19:40] <mattym> Leo5, The game, however laggy, is still actually starting?
#445 [19:42] <Leo5> yes
#446 [19:42] <Leo5> it has an oudated launcher, though...
#447 [19:44] <mattym> Leo5, Its a very underspec computer, and based on the log, should not even be working as it is right now.
#448 [19:48] <Leo5> so what can i do...
#449 [19:49] <mattym> Leo5, Get a newer computer.
#450 [19:49] <Leo5> lol im trying
#451 [19:49] <Leo5> theres no way i can fix the lag? it was fine a few days ago \_('.')_/
#452 [19:50] <mattym> Leo5, Unless you were running an older game version, a few days ago does not make a difference.
#453 [19:51] * erratic [erratic@shells.yourstruly.sx] has quit. (Ping timeout: 183 seconds)
#454 [19:51] <Leo5> i was running the newest launcher and game version now its back to the old launcher, but still the same version (as far as i know)
#455 [19:52] <mattym> Leo5, The older launchers dont support 1.13+ so, I doubt that.
#456 [19:52] <Leo5> how do i go back to the new launcher than?
#457 [19:52] <mattym> Leo5, Install it from the site.
#458 [19:52] <Leo5> i did :(
#459 [19:55] <Leo5> so to redownload it, i open the download file and press delete/uninstall then go to the site and download like normal?
#460 [19:55] <mattym> Yes
#461 [19:55] <Leo5> ok
#462 [19:55] <Leo5> thank you...
#463 [19:55] <Leo5> ill keep the page up if i need something again ;) thank you bro
#464 [19:56] * Lamaawaffles [webchat@205-237-134-30.kota.net] has joined #minecrafthelp
#465 [19:56] <Lamaawaffles> im having problems with downloading optifine 1.12.2 files and keep getting errors
#466 [19:59] <Leo5> Lamaawaffles download the twitch app on your computer, sign up, look at the top and press the mods tab... press on minecraft, go to make your own profile, then put a name and the 1.12.2 version and enter.... go into profile and click add mods then search for optifine
#467 [20:01] <Lamaawaffles> do i need forge for that
#468 [20:01] <mattym> Lamaawaffles, We do not help with mods here.
#469 [20:01] <mattym> Lamaawaffles, Contact Optifine support for errors related to it.
#470 [20:01] <Lamaawaffles> alright, thank you
#471 [20:01] <Leo5> Lamaawafflesno forge needed
#472 [20:01] <Lamaawaffles> aight, have a good day fellas
#473 [20:02] <Leo5> it feels good helping...
#474 [20:02] <Lamaawaffles> bye
#475 [20:02] * Lamaawaffles [webchat@205-237-134-30.kota.net] has quit. (Quit: webchat.esper.net)
#476 [20:05] <Leo5> is there a way for me to become one of the helper people?
#477 [20:11] <Leo5> i could be mod support (like downloading and installing)
#478 [20:21] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#479 [20:21] <mattym> Leo5, As previously stated, we do not do mod support.
#480 [20:29] * erratic [erratic@shells.yourstruly.sx] has joined #minecrafthelp
#481 [20:31] <Leo5> i redownloaded minecraft and its still the outdated launcher -_-
#482 [20:32] <mattym> Leo5, Are you downloading from minecraft.net?
#483 [20:33] <Leo5> yes
#484 [20:37] <mattym> Leo5, If you are grabbing it from minecraft.net/download it should not be.
#485 [20:37] <Leo5> this https://my.minecraft.net/en-us/store/minecraft/#owned
#486 [20:38] <mattym> Leo5, Use the page I linked.
#487 [20:39] <Leo5> it says its the demo...?
#488 [20:40] <mattym> Leo5, You need to be logged in.
#489 [20:40] <Leo5> i am
#490 [20:47] <Leo5> ahhhh
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#495 [21:36] * Owen [webchat@c-73-121-1-87.hsd1.tn.comcast.net] has joined #minecrafthelp
#496 [21:37] <Owen> When i try to run minecraft a Java error pops up. What do i do to fix this?
#497 [21:37] <mattym> Owen, What is the exact message you are getting?
#498 [21:38] <Owen> Its a Java SE binary problem
#499 [21:39] <mattym> Owen, What is the exact message, and when does it show up?
#500 [21:40] <Owen> Java(TM) Platform SE Binary has stopped working
#501 [21:41] <mattym> ??> Owen tools/hjt
#502 [21:41] <Absol> Owen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#503 [21:41] <Absol> Owen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#504 [21:43] * cass [webchat@201-213-50-176.net.prima.net.ar] has joined #minecrafthelp
#505 [21:44] <cass> Hello. I am unable to launch minecraft. i have alredy updated my intel graphic drivers, and changed some of the options in my .minecraft folder
#506 [21:44] <mattym> cass, What happens when you try to launch it?
#507 [21:45] <Owen> https://paste.ubuntu.com/p/GJr3QwY9Hq/ Here is the link
#508 [21:45] <mattym> ??> Owen av/adwcleaner
#509 [21:45] <Absol> Owen: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#510 [21:45] <Absol> Owen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#511 [21:46] <cass> it sends me back to the launcher, telling me an error has ocurred. shall i send the report?
#512 [21:46] <mattym> ??> cass launcher/log
#513 [21:46] <Absol> cass: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#514 [21:47] <cass> thanks
#515 [21:48] * Owen [webchat@c-73-121-1-87.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#516 [21:51] <cass> here you go! https://paste.ubuntu.com/p/HksYnMxb3c/
#517 [21:53] * Owen [webchat@c-73-121-1-87.hsd1.tn.comcast.net] has joined #minecrafthelp
#518 [21:54] <Owen> okay i just used Malwarebytes cleaner and restarted my computer
#519 [21:57] <Owen> My minecraft is giving me a Java(TM) Platform SE Binary not working error
#520 [21:57] <Owen> How can i fix that?
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#523 [22:03] <WarpedBlizzard> It wont let me into minecraft
#524 [22:13] <mattym> ??> cass win/dxdiag
#525 [22:13] <Absol> cass: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#526 [22:20] <cass> https://paste.ubuntu.com/p/vZqkGp9PNx/
#527 [22:21] <cass> there it is
#528 [22:23] <mattym> cass, Did you try updating the graphics drivers through Windows Update?
#529 [22:24] <cass> no only through intel
#530 [22:24] <cass> how can i do that
#531 [22:24] <mattym> cass, Have Windows Update search for new updates.
#532 [22:25] <cass> okay
#533 [22:26] <cass> yes everything is updated
#534 [22:26] <mattym> cass, Does the game load at all?
#535 [22:28] <cass> only a couple of second with a white screen and then it closes
#536 [22:29] <mattym> cass, Can you get the contents of this file on the PC to me via the paste site C:\Users\Cassandra\AppData\Roaming\.minecraft\hs_err_pid17336.log
#537 [22:29] <CapFan67> Still might be worth updating to the latest build, since the installed drivers are 10 months behind.
#538 [22:30] <mattym> Yes, but the versioning on them suggest different.
#539 [22:31] <cass> https://paste.ubuntu.com/p/GCnXSCbHTP/
#540 [22:33] <mattym> ??> cass win/reinst
#541 [22:33] <Absol> cass: You may need to reinstall the locally installed files that Minecraft puts into place.
#542 [22:33] <Absol> cass: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#543 [22:33] <cass> thanks
#544 [22:35] <cass> in .minecraft i only have assets, libraries, logs,resourcepacks, versions, launcher log, launcher profiles and options
#545 [22:36] <cass> i have never been able to run minecraft jave in this pc. does that has anything to do with not having a saves directory?
#546 [22:37] <cass> should i just delete everything?
#547 [22:37] <mattym> cass, Yes, if you have no saves on that computer, you can empty .minecraft or delete it entirely.
#548 [22:38] <cass> oki
#549 [22:57] * panda [webchat@c-73-102-188-81.hsd1.in.comcast.net] has joined #minecrafthelp
#550 [22:57] <panda> every time I try to boot up the game it crashes
#551 [22:57] <CapFan67> panda, What is the exact message/error?
#552 [23:00] <panda> The game crashed whilst initializing game
#553 [23:01] <panda> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#554 [23:01] <CapFan67> ??> panda win/dxdiag
#555 [23:01] <Absol> panda: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#556 [23:08] <panda> am i supposed to send the link to the ubuntu pastebin thing?
#557 [23:08] <CapFan67> panda, After you click paste, post the new URL here.
#558 [23:09] <panda> https://paste.ubuntu.com/p/fhJ9jydypJ/
#559 [23:11] <CapFan67> panda, Your graphics card/chip type simply shows "NVIDIA". Do you have a nvidia video card?
#560 [23:11] * Webchat_08429 [webchat@107.181.189.80] has joined #minecrafthelp
#561 [23:11] * Espercorn kicked Webchat_08429 from #minecrafthelp (Reason: ebchat_08429 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#562 [23:12] <CapFan67> panda, Stand by. Trying to track it down...
#563 [23:12] <mattym> panda, Download and Install the file from this page https://www.nvidia.com/Download/driverResults.aspx/110262/en-us
#564 [23:17] <cass> i still got the same error, but thanks for the help!
#565 [23:17] <cass> i still got the same error, but thanks for the help!
#566 [23:17] * cass [webchat@201-213-50-176.net.prima.net.ar] has left #minecrafthelp
#567 [23:19] <panda> can it damage the computer if I download it?
#568 [23:19] <mattym> panda, Shouldn't, its a driver update made for the hardware your computer has.
#569 [23:23] <panda> the computer I'm using doesn't have enough space right now however I can change that tomorrow. Thank you for all you help!
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#572 [23:47] <Harlock> it's a quadro 190 or something
#573 [23:48] <Harlock> 135m i guess
#574 [23:51] <Harlock> oh he is gone
#575 [23:52] <Harlock> crazy, he need to free up space
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