#1 [01:06] * BGBOI [webchat@70-58-162-220.bois.qwest.net] has joined #minecrafthelp
#2 [01:07] <BGBOI> Here's the issue: Minecraft will not open worlds. Originally, it was crashing on the Mojang logo, but now it has made it to the main menu. I've already: Disabled Discord overlay, updated graphics drivers, done a clean install of minecraft
#3 [01:11] <BGBOI> And 1.10.2 just gets stuck on "Loading World: Building Terrain"
#4 [01:33] <BGBOI> Nvm I fixed it
#5 [01:34] <BGBOI> Just use Technic Launcher :'DDD
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#9 [03:12] * Tublix [webchat@94.134.92.247] has joined #minecrafthelp
#10 [03:13] <Tublix> I wanted to go in a server and in my own world. But before I could join, the game crashed. This code: Process crashed with exit code -805306369
#11 [03:14] <Tublix> I already tried to increase the RAM, but nothing changed.
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#15 [04:13] * Jiawernz [webchat@broadband.time.net.my] has joined #minecrafthelp
#16 [04:14] <Jiawernz> hi, i cant log in to my account on this computer
#17 [04:14] <urielsalis> hi Jiawernz
#18 [04:14] <urielsalis> Jiawernz: what happens when you try?
#19 [04:15] <Jiawernz> i type in my username that i think is my username, then i type in my pass word that i am 100 percent sure about , then they say my password is wrong
#20 [04:15] <urielsalis> Jiawernz: have you tried resetting the password?
#21 [04:15] <Jiawernz> urr, no
#22 [04:16] <urielsalis> ??> Jiawernz account/reset
#23 [04:16] <urielsalis> ??> Jiawernz account/reset-password
#24 [04:16] <Absol> Jiawernz: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#25 [04:16] <Absol> Jiawernz: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#26 [04:17] <Jiawernz> how do i check the instructions?
#27 [04:18] <Jiawernz> ???
#28 [04:20] <Jiawernz> urr, hello?
#29 [04:21] <urielsalis> Jiawernz: sorry
#30 [04:21] <urielsalis> Jiawernz: go to the link Absol told you
#31 [04:21] <Jiawernz> the minecraft.net one?
#32 [04:21] <urielsalis> Jiawernz: its a Mojang.com link
#33 [04:22] <Jiawernz> oh, okay
#34 [04:22] <Jiawernz> thx
#35 [06:12] * Leo5 [webchat@072-178-230-101.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#36 [06:56] * sum223 [webchat@node-16s1.pool-118-172.dynamic.totbb.net] has joined #minecrafthelp
#37 [06:56] <sum223> my account cant connet
#38 [06:57] * DioFeroce [webchat@vry26-1-78-196-217-31.fbx.proxad.net] has joined #minecrafthelp
#39 [06:57] <Greymagic27> sum223, Hi! What does it say when you try?
#40 [06:57] <sum223> it has An error prevented your request from being processed. Please try again.
#41 [06:57] <Greymagic27> ??> sum223 tools/hjt
#42 [06:57] <Absol> sum223: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#43 [06:57] <sum223> how can i fix it
#44 [06:57] <Absol> sum223: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#45 [06:58] <sum223> wait a mintune
#46 [06:59] <DioFeroce> I just bought the game, but it crashes
#47 [07:00] <Greymagic27> ??> DioFeroce launcher/log
#48 [07:00] <Absol> DioFeroce: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#49 [07:03] * sum223 [webchat@node-16s1.pool-118-172.dynamic.totbb.net] has quit. (Quit: webchat.esper.net)
#50 [07:51] <tyteen4a03> Greymagic27: see notice
#51 [08:22] * maro [~maro@2a02:8070:27b7:8b00:6522:6182:d9fb:af45] has joined #minecrafthelp
#52 [08:46] * monbebe95 [webchat@162.71.236.114] has joined #minecrafthelp
#53 [08:47] <monbebe95> I purchased java mincraft last night and it wont play on my pc I needed to purches the windows 10 version
#54 [08:48] <urielsalis> monbebe95: nope
#55 [08:48] <urielsalis> monbebe95: what happens when you try?
#56 [08:49] <monbebe95> the world dosnt want to load and when it finally starts to load it lags so bad you cant even walk
#57 [08:49] <urielsalis> ??> monbebe95 win/dxdiag
#58 [08:49] <Absol> monbebe95: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#59 [09:01] <monbebe95> ok in followed the instructions what do I do with the url?
#60 [09:01] * maro [~maro@2a02:8070:27b7:8b00:6522:6182:d9fb:af45] has quit. (Quit: Kein Bock mehr)
#61 [09:01] <urielsalis> monbebe95: post it here
#62 [09:01] <monbebe95> https://paste.ubuntu.com/p/j83mgVtYgk/
#63 [09:01] <urielsalis> yeah, that PC is way under the minimum requirements
#64 [09:02] <urielsalis> probably you have the bug that makes it crash on loading when using weak 2 core CPUS too
#65 [09:03] <monbebe95> i played the demo for windows 10 app through micrsoft and it worked perfectly
#66 [09:04] <urielsalis> The windows 10 verison is a different game to the java edition
#67 [09:05] <thgilfodrol> monbebe95: it is also worthwhile to note that the requirements can differ a fair bit between the two as a result
#68 [09:05] <thgilfodrol> ??> monbebe95 account/refund
#69 [09:05] <Absol> monbebe95: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#70 [09:05] <thgilfodrol> monbebe95: you can try contacting Mojang support for a refund on the basis of unsupported hardware
#71 [09:07] <thgilfodrol> monbebe95: if you'd like to play on the windows 10 edition, make sure you go through the microsoft (windows app) store instead
#72 [09:07] <monbebe95> how do i contact them
#73 [09:08] <thgilfodrol> ??> monbebe95 mojang/email
#74 [09:08] <Absol> monbebe95: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#75 [09:08] <Absol> monbebe95: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#76 [09:09] <monbebe95> ok so about 4 to 5 days wait not bad thank you so much for your help
#77 [09:11] <thgilfodrol> monbebe95: no problem, good luck
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#81 [10:19] * yuurr [webchat@189-10-227-184.smace701.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#82 [10:20] <yuurr> não consigo fazer login em minha conta
#83 [10:21] * yuurr [webchat@189-10-227-184.smace701.dsl.brasiltelecom.net.br] has quit. (Client Quit)
#84 [10:22] * yuurr [webchat@201.2.170.255] has joined #minecrafthelp
#85 [10:25] <yuurr> I can not log into my account with my email and password, the message that appears is "Invalid email or password" can you help me?
#86 [10:28] * QueenKfc [webchat@cpc1-sund15-2-0-cust550.know.cable.virginm.net] has joined #minecrafthelp
#87 [10:28] <QueenKfc> Hey, I'm having trouble migrating my account! I made it years ago and I have no idea what the email was, but it's not letting me change it as you need the old email to log into the account?
#88 [10:34] * yuurr [webchat@201.2.170.255] has quit. (Quit: webchat.esper.net)
#89 [10:37] <QueenKfc> Any ideas? :)
#90 [10:38] <mattym> ??> QueenKfc account/send-email
#91 [10:38] <Absol> QueenKfc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#92 [10:38] <Absol> QueenKfc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#93 [11:03] * nickal101 [webchat@xdsl-87-78-60-4.nc.de] has joined #minecrafthelp
#94 [11:04] <nickal101> Hi, my problem at the moment is that i cant go into the minecraft realms server. Everytime it says Wolrd stuck in fixing. Ive treid everythung. New world, load other world, shut down server, nothing works
#95 [11:06] <mattym> nickal101, You are the owner of the Realm?
#96 [11:06] <nickal101> Yes.
#97 [11:06] <mattym> ??> nickal101 mojang/email
#98 [11:06] <Absol> nickal101: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#99 [11:06] <Absol> nickal101: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#101 [11:38] * Coby [webchat@196.250.223.186] has joined #minecrafthelp
#102 [11:39] <Coby> Good day, after installing latest snap shot my worlds keep crashing when loaded in.
#103 [11:40] <Greymagic27> ??> Coby launcher/log
#104 [11:40] <Absol> Coby: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#105 [11:46] <Coby> https://paste.ubuntu.com/p/kNH6WXGCVm/
#106 [11:47] <Greymagic27> I can't see any errors there
#107 [11:47] <Greymagic27> Does it give you a message when you crash?
#108 [11:48] <Coby> first it gave mini dump error. then i unistalled it and java and reinstalled everything. but still crashing but no reports
#109 [11:49] <Greymagic27> ??> Coby launcher/crash-log
#110 [11:49] <Absol> Coby: We need to see your crash log, which is created after a crash.
#111 [11:49] <Absol> Coby: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#112 [11:52] <Coby> no crash report folder
#113 [11:53] <Greymagic27> Are you trying to launch the snapshot or a normal version?
#114 [11:53] <Coby> normal version
#115 [11:54] <Greymagic27> Can you launch it up again and send another log?
#116 [11:57] <Coby> https://paste.ubuntu.com/p/4fscpdZJtg/
#117 [11:58] <Greymagic27> Yea, Still no error that I can see
#118 [11:58] <Coby> https://paste.ubuntu.com/p/FhG2Kq3V56/
#119 [11:58] <Coby> after the frozenscreen cleared
#120 [12:02] <Greymagic27> ??> Coby tools/hjt
#121 [12:02] <Absol> Coby: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [12:02] <Absol> Coby: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [12:05] <Coby> https://paste.ubuntu.com/p/CnC8M73s8m/
#124 [12:07] * derpycookie24 [webchat@81.2.162.58] has joined #minecrafthelp
#125 [12:08] <derpycookie24> when I am downloading my Minecraft it cant download 1.13.2
#126 [12:10] <derpycookie24> it says its unable to save then something
#127 [12:10] <derpycookie24> how do I fix that
#128 [12:11] <mattym> ??> derpycookie24 tools/hjt
#129 [12:11] <Absol> derpycookie24: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [12:11] <Absol> derpycookie24: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [12:12] <mattym> Coby, Have you turned off the Discord overlay?
#132 [12:14] * Coby [webchat@196.250.223.186] has joined #minecrafthelp
#133 [12:14] <Coby> will now
#134 [12:15] <derpycookie24> ?
#135 [12:15] <derpycookie24> no
#136 [12:15] <derpycookie24> I don't know
#137 [12:16] <derpycookie24> it still doesn't work
#138 [12:16] <mattym> derpycookie24, Follow the instructions Absol wrote to you.
#139 [12:16] <derpycookie24> I don't trust that website
#140 [12:16] <derpycookie24> and I don't understand what to do
#141 [12:17] <derpycookie24> im going to restart my computer
#142 [12:17] * derpycookie24 [webchat@81.2.162.58] has quit. (Quit: webchat.esper.net)
#143 [12:18] <Coby> Still getting the crash
#144 [12:18] <Coby> will send report
#145 [12:19] <Coby> https://paste.ubuntu.com/p/93T42sp9Wq/
#146 [12:19] <mattym> Coby, Did you try to load that world in the snapshot?
#147 [12:20] <Coby> no new wold
#148 [12:20] <mattym> Coby, Did you set a different game directory for the snapshot when you ran it?
#149 [12:22] <Coby> when i selected enable snapshots, i lunched it from the button it gave
#150 [12:22] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#151 [12:22] * webrosc is now known as Guest9539
#152 [12:22] <mattym> ??> Coby win/reinst
#153 [12:22] <Absol> Coby: You may need to reinstall the locally installed files that Minecraft puts into place.
#154 [12:23] <Absol> Coby: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#155 [12:23] <Coby> but after the problem started i deleted all and have not ran or downloaded the snapshot
#156 [12:23] <Coby> ok thanks
#157 [12:40] * Loli [webchat@c-24-20-87-98.hsd1.or.comcast.net] has joined #minecrafthelp
#158 [12:53] * bildramer [~bildramer@p2003004D8D12630034DB9958C795F8C6.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [13:01] * Coby [webchat@196.250.223.186] has quit. (Quit: webchat.esper.net)
#160 [13:18] * anton [webchat@58.232.155.171] has joined #minecrafthelp
#161 [13:18] <anton> Hello
#162 [13:19] <anton> I just set up minecraft and it doesn't work now.
#163 [13:19] <anton> When I make new world in singleplay mode, the game is broken.
#164 [13:19] * Coby [webchat@196.250.223.186] has joined #minecrafthelp
#165 [13:19] <anton> hi
#166 [13:21] * Loli [webchat@c-24-20-87-98.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#167 [13:26] * Kir [webchat@CPEac202ebdfc63-CMac202ebdfc60.cpe.net.cable.rogers.com] has joined #minecrafthelp
#168 [13:27] <Kir> Hi Minecrafthelp! I am trying to re-gain access my younger brother's account, but he has forgotten the email he used for said account
#169 [13:27] <Kir> I have the purchase information and everything
#170 [13:27] <Kir> The order ID
#171 [13:27] <Lord_Ralex> Don't
#172 [13:27] <Lord_Ralex> We are not Mojang
#173 [13:27] <Lord_Ralex> You can't tell us it.
#174 [13:27] <Lord_Ralex> ??> Kir mojang/email
#175 [13:27] <Absol> Kir: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#176 [13:27] <Absol> Kir: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#177 [13:27] <Kir> Oh ok
#178 [13:28] <Kir> Thank you
#179 [13:28] * Kir [webchat@CPEac202ebdfc63-CMac202ebdfc60.cpe.net.cable.rogers.com] has quit. (Client Quit)
#180 [13:31] * Merlin3 [webchat@078-040-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#181 [13:33] * Merlin3 [webchat@078-040-045-062.dynamic.caiway.nl] has quit. (Client Quit)
#182 [14:17] * zash [webchat@c-73-221-31-247.hsd1.wa.comcast.net] has joined #minecrafthelp
#183 [14:20] <zash> java 1.13.2 I havnt been able to play in 2 months now. issue; I open the launcher no issues, when the game goes to download and play the Mojang screen just freezes. I don't know how to look at crash files just wanting to play
#184 [14:23] * zash [webchat@c-73-221-31-247.hsd1.wa.comcast.net] has joined #minecrafthelp
#185 [14:24] * dustysbro [webchat@host109-158-218-198.range109-158.btcentralplus.com] has joined #minecrafthelp
#186 [14:25] <dustysbro> after i launch minecraft java edition on my windows ten laptop, the game freezes and crashes on the mojang screen, the crash says "Java platform SE binary not responding"
#187 [14:27] * zash [webchat@c-73-221-31-247.hsd1.wa.comcast.net] has quit. (Client Quit)
#188 [14:34] <Greymagic27> ??> dustysbro tools/hjt
#189 [14:34] <Absol> dustysbro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#190 [14:34] <Absol> dustysbro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#191 [14:35] <dustysbro> ok
#192 [14:37] <dustysbro> https://paste.ubuntu.com/p/FKnvwQQkKq/
#193 [14:38] <Greymagic27> ??> dustysbro av/adwcleaner
#194 [14:38] <Absol> dustysbro: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#195 [14:38] <Absol> dustysbro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#196 [14:38] <dustysbro> ok
#197 [14:54] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Remote host closed the connection)
#198 [14:57] * dustysbro [webchat@host109-158-218-198.range109-158.btcentralplus.com] has joined #minecrafthelp
#199 [14:57] <dustysbro> i have returned for further instructions
#200 [14:58] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#201 [14:58] <CapFan67> dustysbro, If the scan completed, see if Minecraft runs correctly now.
#202 [14:58] <dustysbro> k i'll just check
#203 [15:04] <dustysbro> it still replies with java platform SE binary not responding
#204 [15:05] <dustysbro> oh wait a second ill try updating java
#205 [15:05] <CapFan67> dustysbro, I also see you have Discord loaded. Make sure the Discord Overlay is disabled.
#206 [15:06] <dustysbro> ok
#207 [15:08] <dustysbro> yeah ive updated java and turned off discord but it still comes up with the message
#208 [15:11] <CapFan67> Can you run another hijack this report to be sure PremierOpinion has been cleaned up? I can provide the instruction message if you need.
#209 [15:13] <dustysbro> yes please
#210 [15:13] <CapFan67> ??> dustysbro tools/hjt
#211 [15:13] <Absol> dustysbro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#212 [15:13] <Absol> dustysbro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#213 [15:13] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#214 [15:15] <dustysbro> https://paste.ubuntu.com/p/47WW8YxWQh/
#215 [15:17] <CapFan67> dustysbro, Looks clean. Is this an existing Minecraft install, or a new one? If it's old, we might try resetting your installation to re-download critical files and reset options.
#216 [15:17] * isaac [webchat@pool-173-72-140-99.clppva.fios.verizon.net] has joined #minecrafthelp
#217 [15:18] <CapFan67> ??> dustysbro win/reinst
#218 [15:18] <Absol> dustysbro: You may need to reinstall the locally installed files that Minecraft puts into place.
#219 [15:18] <Absol> dustysbro: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#220 [15:19] <dustysbro> ok
#221 [15:20] <isaac> https://paste.ubuntu.com/p/t3rn8tgzJx/
#222 [15:21] <CapFan67> isaac, "Error details: There is not enough space on the disk" - How much free space do you have on your boot drive?
#223 [15:21] <isaac> how do i check that
#224 [15:21] <CapFan67> What OS do you run, Windows?
#225 [15:22] <isaac> yes im in windows
#226 [15:22] <isaac> on*
#227 [15:22] <CapFan67> isaac, Press WIN+E, choose "This PC" on the left, then look at your "Local Disk C:". It will tell you how much free space it has.
#228 [15:24] <isaac> what should i do to get free space, delete stuff?
#229 [15:24] <CapFan67> Uninstall unneeded applications, and/or use "Disk Cleanup". https://support.microsoft.com/en-us/help/4026616/windows-10-disk-cleanup
#230 [15:30] * Maginman [webchat@CPEbc4dfb731a43-CMbc4dfb731a40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#231 [15:31] <Maginman> my game keeps crashing after i try joining a server idk whats going on but this is the exit code -805306369
#232 [15:32] <dustysbro> CapFan67 thanks so much for the advice, my Minecraft is working now
#233 [15:33] * dustysbro [webchat@host109-158-218-198.range109-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#234 [15:33] <CapFan67> dustysbro, Great news. Enjoy.
#235 [15:33] <CapFan67> ??> Maginman tools/hjt
#236 [15:33] <Absol> Maginman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#237 [15:33] <Absol> Maginman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#238 [15:33] * Maginman [webchat@CPEbc4dfb731a43-CMbc4dfb731a40.cpe.net.cable.rogers.com] has quit. (Client Quit)
#239 [15:40] * fefelo [webchat@190-199-162-104.dyn.dsl.cantv.net] has joined #minecrafthelp
#240 [15:41] <fefelo> por que no me abre minecraft?
#241 [15:41] <CapFan67> ??> fefelo lang/en
#242 [15:41] <Absol> fefelo: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#243 [15:41] <fefelo> open minecraft
#244 [15:43] <fefelo> Why does not minecraft open?
#245 [15:43] <CapFan67> fefelo, Do you see an error? If so, what is the exact error/message?
#246 [15:45] <fefelo> no
#247 [15:45] <CapFan67> ??> fefelo launcher/log-txt
#248 [15:45] <Absol> fefelo: We need to see your full launcher log, which is created in the game directory.
#249 [15:45] <Absol> fefelo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#250 [16:59] * Gizzy [webchat@d13-148.rt-bras.wnvl.centurytel.net] has joined #minecrafthelp
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#252 [17:00] <Gizzy> My minecraft is saying I do not have minecraft and that I dont havea lisence on it. I have tried unistalling and installing it multible times but it still wont work.
#253 [17:00] <mattym> Gizzy, What version of the game are you trying to use?
#254 [17:01] <Gizzy> Newest version
#255 [17:01] <mattym> Gizzy, Let me rephrase that, which Edition?
#256 [17:01] <Gizzy> Pocket Edition
#257 [17:01] <mattym> Gizzy, On what device?
#258 [17:02] <Gizzy> A Samsung
#259 [17:02] <mattym> Gizzy, Are you sure you are still logged into the Google Play Store with the account that was used to purchase it there?
#260 [17:03] <Gizzy> Dont know but I have had it for a long time and I have never had this issue, if that helps
#261 [17:03] <Gizzy> Ill check
#262 [17:04] <Gizzy> Im still logged in
#263 [17:04] <mattym> Gizzy, And is it the correct account?
#264 [17:04] <Gizzy> Yes it is
#265 [17:05] <Gizzy> I dont know if this would help knowing but I have just switched from Beta version to the standard.
#266 [17:06] <mattym> Gizzy, Oh. You just left the Beta program?
#267 [17:06] <Gizzy> Yes
#268 [17:06] <mattym> Gizzy, Uninstall the game again, wait about 20 minutes before installing it again.
#269 [17:06] <Gizzy> Okay Ill try that
#270 [17:12] * Webchat_84670 [webchat@pool-173-73-140-199.washdc.fios.verizon.net] has joined #minecrafthelp
#271 [17:12] * Espercorn kicked Webchat_84670 from #minecrafthelp (Reason: ebchat_84670 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#272 [17:18] * RedPostItNote [webchat@108-88-125-63.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#273 [17:19] <RedPostItNote> Hello Ladies and Gentlemen. I'm getting the "Invalid username or password." prompt, but I've waited 2 days now after resetting my password. Any ideas?
#274 [17:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#275 [17:34] * Gizzy [webchat@d13-148.rt-bras.wnvl.centurytel.net] has joined #minecrafthelp
#276 [17:36] <Gizzy> My minecraft is still saying that I do not have a license for it even though I do. I have unistalled it waited 20 minutes and it still will not let me in.
#277 [17:43] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#278 [17:43] * Qwerty [webchat@d13-148.rt-bras.wnvl.centurytel.net] has joined #minecrafthelp
#279 [17:46] <Gizzy> It will not allow me to go into the game. It says that I dont have a license to play ev though I have had it for 4 or more years now.
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#281 [18:19] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
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#286 [19:58] <barmechanic> Question: I'm having issues downloading the new update for Minecraft I keep getting an error dicating that it canot locate java runtime
#287 [19:58] <mattym> barmechanic, What is the exact error message?
#288 [19:59] <barmechanic> it wont let me paste the complete so will have to be line by line
#289 [19:59] <barmechanic> Error details: The system cannot find the path specified
#290 [19:59] <barmechanic> Filename on disk: javaw.exe
#291 [20:00] <barmechanic> Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#292 [20:00] <barmechanic> Exists: false
#293 [20:00] <mattym> ??> barmechanic tools/hjt
#294 [20:00] <Absol> barmechanic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#295 [20:00] <Absol> barmechanic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#296 [20:03] * Chiiaki [webchat@174-27-29-86.bois.qwest.net] has joined #minecrafthelp
#297 [20:04] <barmechanic> https://paste.ubuntu.com/p/SjBjt69HhZ/
#298 [20:04] <Chiiaki> Hi. My MineCraft won't open due and crashes whenever I try to open it. DXDIAG: https://paste.ubuntu.com/p/7nvcBRKJzh/
#299 [20:05] <mattym> Chiiaki, That computer does not meet the requirements.
#300 [20:06] <mattym> barmechanic, Make sure you close the launcher, and the game/error window if its still open.
#301 [20:06] <barmechanic> before i run hijack?
#302 [20:06] <mattym> barmechanic, Go to the C:/Program Files (x86)\Minecraft folder on the computer and delete the Runtime folder found there. After that, restart the launcher and try to start the game again.
#303 [20:07] <mattym> barmechanic, No, just close them now, then do what I wrote.
#304 [20:07] <barmechanic> okie dokie
#305 [20:09] <barmechanic> alright its all good thank you I appreciate ya'lls help! Have a Merry Christmas and Happy New Year
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#307 [21:25] * Zilten [webchat@79-66-209-26.dynamic.dsl.as9105.com] has joined #minecrafthelp
#308 [21:25] <Zilten> Hello! I cannot connect to any servers, all of them return "Connection Refused"
#309 [21:28] * Lord_of_Life [~Lord@46.217.126.189] has quit. (Ping timeout: 190 seconds)
#310 [21:29] <Zilten> Well its 3am for me, I'll just ask again tomorrow at a more early time
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#314 [22:01] <Kight> Does anyone know how I would activate a account purchased and partially redeemed over 3 years ago
#315 [22:03] <Kight> hm
#316 [22:03] <Kight> gtg
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#318 [22:13] * Ryle [webchat@c-67-172-234-83.hsd1.ut.comcast.net] has joined #minecrafthelp
#319 [22:14] <Ryle> So i am haveing trouble logging in i tryed to change my password and wait but nothing is working
#320 [22:14] <mattym> Ryle, What happens when you try to log in, what does it say, and where are you trying to log in?
#321 [22:15] <Ryle> When i try to login it says invalid username or password, and i CAN log in on the mojang account website but not the new one
#322 [22:16] <Ryle> i am trying to log into the launcher
#323 [22:16] <mattym> Ryle, When you tried to reset the password, did you receive any emails?
#324 [22:16] <Ryle> Yes i did
#325 [22:17] <mattym> Ryle, So you were able to successfully set a new password, but still get the same error?
#326 [22:17] <Ryle> Correct
#327 [22:17] <mattym> ??> Ryle login/throttle
#328 [22:17] <Absol> Ryle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#329 [22:17] <Absol> Ryle: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#330 [22:18] <Ryle> I tryed to do that but ill give it another try
#331 [22:18] <Ryle> Thanks
#332 [22:18] <mattym> Ryle, Make sure no attempts are made from your network for a full hour.
#333 [22:18] <Ryle> will do
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#337 [23:12] <Paperknives> Hello, I've been having trouble with lag on my non-realms server. Blocks will reappear after being destroyed, mobs seem unresponsive, and I am unable to pick up items. I'm not sure what would have caused it, but I noticed it started after I minimized my window using F11 while in fullscreen. I don't know if that is actually related, but that is when
#338 [23:12] <Paperknives> I started noticing the issues. Does anyone know why a non-online world would lag so badly, and what I can do to fix it?
#339 [23:12] <mattym> Paperknives, Are you running the server?
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