#1 [00:17] * Bladegolem4321 [webchat@pool-108-51-29-91.washdc.fios.verizon.net] has joined #minecrafthelp
#2 [00:18] <Bladegolem4321> hey i'm having a huge error with MC
#3 [00:18] <Bladegolem4321> anyone on who can try to help?
#4 [00:21] <Bladegolem4321> well basically, my issue is the out of memory issue when trying to enter or start a single player world, however, After allocating more RAM (3gigs), the error persists and the loading screen becomes significantly laggier. Can someone help me with that?
#5 [00:21] <mattym> ??> Bladegolem4321 launcher/log
#6 [00:21] <Absol> Bladegolem4321: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#7 [00:22] <Bladegolem4321> kk one sec, thx btw
#8 [00:32] <Bladegolem4321> Absol https://paste.ubuntu.com/p/cBhN7ZG9cB/
#9 [00:32] <mattym> Bladegolem4321, Are you trying to use a texture or resource pack?
#10 [00:33] * Sam [webchat@d58-110-174-222.per1.wa.optusnet.com.au] has joined #minecrafthelp
#11 [00:35] <Sam> Hi i am unable to boot my game, it comes up with not responding and then Java Platform SE binary is not responding, i have updated minecraft, java and my graphics drivers. PLEASE HELP ME
#12 [00:36] <mattym> ??> Sam tools/hjt
#13 [00:36] <Absol> Sam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#14 [00:36] <Absol> Sam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#15 [00:37] <Sam> alrighty thanks
#16 [00:40] <Sam> https://paste.ubuntu.com/p/vMn4VdJwTq/
#17 [00:41] <mattym> ??> Sam av/adwcleaner
#18 [00:41] <Absol> Sam: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#19 [00:41] <Absol> Sam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#20 [00:42] <Bladegolem4321> mattym no im not using any addons or texture packs. just raw MC
#21 [00:42] <mattym> ??> Bladegolem4321 win/reinst
#22 [00:42] <Absol> Bladegolem4321: You may need to reinstall the locally installed files that Minecraft puts into place.
#23 [00:42] <Absol> Bladegolem4321: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#24 [00:44] <Bladegolem4321> alright, running MC again
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#26 [00:46] * Sam [webchat@d58-110-174-222.per1.wa.optusnet.com.au] has joined #minecrafthelp
#27 [00:46] <Sam> Absol I am back
#28 [00:47] <mattym> Sam, Try starting the game again.
#29 [00:48] <Sam> AH awesome is works :)
#30 [00:50] <Bladegolem4321> new crash
#31 [00:51] <Bladegolem4321> i didnt have the console thing open though so I am going to open and try to reload
#32 [00:51] <Bladegolem4321> The game crashed whilst keypressed event handler
#33 [00:51] <Bladegolem4321> Error: java.lang.OutOfMemoryError: Java heap space
#34 [00:51] <Bladegolem4321> thats the error^
#35 [00:54] <Bladegolem4321> https://paste.ubuntu.com/p/wHJz2t68f2/
#36 [00:54] <Bladegolem4321> mattym
#37 [00:55] <mattym> Bladegolem4321, See the information related to Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#38 [00:58] <Bladegolem4321> mattym I dont have Razer synapse installed
#39 [00:58] <mattym> Bladegolem4321, Follow the instructions it gives for them anyway, same issue is happening.
#40 [00:59] * Harlock [~harlock@S010600155d0a7504.ed.shawcable.net] has quit. (Ping timeout: 180 seconds)
#41 [01:21] <Bladegolem4321> mattym There is a Razer folder on my Program Files (x86) folder, however I am unable to remove it
#42 [01:22] <mattym> Bladegolem4321, Check the other parts the instructions talk about the Environment Variables.
#43 [01:24] <Bladegolem4321> mattym yes following those Instructions I get stuck here: Click Environment Variables. In the section System Variables, find the PATH environment variable and select it. Click Edit. If the PATH environment variable does not exist, click New.
#44 [01:24] <Bladegolem4321> because I dont have "Environemtn Variables" as an option
#45 [01:24] <Bladegolem4321> step# 4
#46 [01:24] <Bladegolem4321> Windows 7
#47 [01:25] <mattym> Its not a button on the windows that appears after completing the previous step?
#48 [01:25] <Bladegolem4321> nope
#49 [01:25] <Bladegolem4321> can I post screenshots here?
#50 [01:26] <mattym> Bladegolem4321, I forget if Win7 supported this or not, but you can try searching the computer for Environment Variables and see if it brings up the option to enter that menu
#51 [01:26] <Bladegolem4321> that worked
#52 [01:27] <Bladegolem4321> brought up the same window but this time the button was there smh
#53 [01:28] <mattym> Bladegolem4321, Yeah, once in that menu, just look for the settings listed on our support page, if you have it, delete it
#54 [01:29] <Bladegolem4321> okay so I dont have the environment variable file, so I make a new one right?
#55 [01:30] <Bladegolem4321> or do i just delete it
#56 [01:30] <Bladegolem4321> mattym
#57 [01:35] <Bladegolem4321> mattym https://paste.ubuntu.com/p/vdxg5Ztm8g/
#58 [01:36] <mattym> Bladegolem4321, Its not a file, when you followed the instructions it should have take you to a window with 2 lists
#59 [01:37] <mattym> Bladegolem4321, You need to look through both lists for the _JAVA_OPTIONS and delete it.
#60 [01:37] <Bladegolem4321> ohhh both lists
#61 [01:37] <Bladegolem4321> kk
#62 [01:38] <Bladegolem4321> mattym its only in the first of the 2
#63 [01:38] <mattym> Bladegolem4321, That option shouldn't be
#64 [01:38] <Bladegolem4321> its only in User variables, nothing in system variables
#65 [01:38] <mattym> Bladegolem4321, You are looking specifically for one called _JAVA_OPTIONS set to 256M
#66 [01:38] <Bladegolem4321> yes
#67 [01:38] <Bladegolem4321> I just deleted it again
#68 [01:39] <mattym> There is one called _JAVA_OPTIONS there?
#69 [01:39] <Bladegolem4321> there was, I just deleted it
#70 [01:39] <mattym> ??> Bladegolem4321 tools/hjt
#71 [01:39] <Absol> Bladegolem4321: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#72 [01:39] <Absol> Bladegolem4321: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#73 [01:40] <Bladegolem4321> mattym https://paste.ubuntu.com/p/367fYgK6k2/
#74 [01:42] <mattym> Bladegolem4321, Not seeing anything there that would cause that setting to keep coming back.
#75 [01:43] <mattym> Bladegolem4321, Have you at any point changed Java related settings, outside of the games launcher
#76 [01:43] <Bladegolem4321> no I have not
#77 [01:43] <Bladegolem4321> but just in case is there any way to reset them?
#78 [01:43] <mattym> Bladegolem4321, OK, give me a moment to look closer at the log and see if anything sticks out.
#79 [01:44] <mattym> Bladegolem4321, Resetting them would involve the same process as setting them, so if you dont remember doing that, probably not an issue
#80 [01:44] <Bladegolem4321> hmm, alright
#81 [01:44] * CapFan67 [~CapFan@2601:204:da80:279a:a85b:a4d5:e7d1:bd84] has joined #minecrafthelp
#82 [01:45] <mattym> Bladegolem4321, Hmm, you seem to have a Razer service running. Can you find and uninstall Razer Game Scanner from the computer?
#83 [01:47] <Bladegolem4321> mattym yeah liek I said, I have a razer folder but theres no uninstall.exe or anything like that, and when I try to delete it it says the files are beinmg used by another process, but there are no razor processes showing up in my control panel
#84 [01:47] <Bladegolem4321> it also requires admin to delete it
#85 [01:48] <Bladegolem4321> additionally i downloaded a 3rd party razer uninstaller, and it was unable to find any razer related files
#86 [01:48] <mattym> Bladegolem4321, Can you see if its a program you can run, and we can see if there is a setting to be turned off
#87 [01:49] <Bladegolem4321> is there anyway i can send a screenshot, because i dont know what Im looking for
#88 [01:49] <mattym> Bladegolem4321, Because if that setting keeps showing up in the Environment Variables, then there is some program adding it
#89 [01:49] <Bladegolem4321> mattym
#90 [01:49] <mattym> ??> Bladegolem4321 imgur
#91 [01:49] <Absol> Bladegolem4321: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#92 [01:49] <Bladegolem4321> kk
#93 [01:50] <Bladegolem4321> mattym https://imgur.com/a/D7ixBcR
#94 [01:51] <Bladegolem4321> those are the folders within the Razer System Files (x86) folder
#95 [01:51] <mattym> Bladegolem4321, Try to find it in the installed programs list
#96 [01:51] <Bladegolem4321> its not there
#97 [01:51] <Bladegolem4321> already checked
#98 [01:51] <Bladegolem4321> did that a while ago
#99 [01:51] <Bladegolem4321> hasnt been isntalled in 2 years
#100 [01:52] <mattym> Bladegolem4321, Yeah at least part of it is still there.
#101 [01:52] <mattym> Bladegolem4321, Do you know how to open the Task Manager
#102 [01:52] <Bladegolem4321> yes
#103 [01:52] <mattym> Bladegolem4321, Nothing Razer related there?
#104 [01:54] <Bladegolem4321> applications: no processes: no services: Razer Game Scanner Service
#105 [01:54] <mattym> Bladegolem4321, Can you end or stop that service?
#106 [01:54] <mattym> I forget what the option was called in Win7
#107 [01:55] <Bladegolem4321> yes i did
#108 [01:55] <Bladegolem4321> it was also on auto startup so i disabled it
#109 [01:56] <mattym> Bladegolem4321, Ok, are you able to delete the razer folders now?
#110 [01:56] <Bladegolem4321> lets see
#111 [01:56] <Bladegolem4321> no
#112 [01:56] <Bladegolem4321> says its still open in another location
#113 [01:57] <mattym> Bladegolem4321, Ok, if it says its no longer set to launch on startup. Restart the PC an then try deleting the folders. If not see if you can remove the Environment Variable without it coming back.
#114 [01:57] <Bladegolem4321> ok
#115 [01:58] <Bladegolem4321> my pc takes a hot second to restart so gimme a few mattym
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#123 [02:30] <Bladegolem4321> mattym im back
#124 [02:31] <mattym> Any different results?
#125 [02:31] <Bladegolem4321> mattym on startup the _JAVA_ whatever files were still tehre so i deleted them again
#126 [02:31] <Bladegolem4321> about to try running
#127 [02:33] <Bladegolem4321> Im also running it as administrator this time
#128 [02:33] <Bladegolem4321> cuz for whatever reason that sometimes works
#129 [02:39] <Bladegolem4321> mattym that worked thank you very much!
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#134 [04:06] * RACU99 [webchat@92.189-204-162.bestel.com.mx] has joined #minecrafthelp
#135 [04:08] <RACU99> I bought the Minecraft game on the xbox store on my computer and when I log in into my Mojang account its says I need to buy the game. so do I need to pay for the game again?
#136 [04:10] <RACU99> i'm trying to download the java edition so does that mean I need to pay again for the game even tho I already bought it in the xbox store?
#137 [04:13] * RACU99 [webchat@92.189-204-162.bestel.com.mx] has quit. (Quit: webchat.esper.net)
#138 [05:00] * cody [webchat@d173-238-0-165.home4.cgocable.net] has joined #minecrafthelp
#139 [05:00] * cody is now known as Guest15094
#140 [05:01] <Guest15094> I I'm having trouble launching my launcher it says unable to extract native files?
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#144 [06:19] * Dave [webchat@77-64-144-81.dynamic.primacom.net] has joined #minecrafthelp
#145 [06:19] <Dave> Hey give here german support?
#146 [06:19] * Dave is now known as Guest72752
#147 [06:20] <Guest72752> i have a question to the Mojang EULA!
#148 [06:22] <Guest72752> give here no support?
#149 [06:23] * Guest72752 [webchat@77-64-144-81.dynamic.primacom.net] has quit. (Client Quit)
#150 [06:30] * GrieferDave [webchat@77-64-144-81.dynamic.primacom.net] has joined #minecrafthelp
#151 [06:30] <GrieferDave> hello
#152 [06:30] <GrieferDave> i have a question to the Mojang eula!!
#153 [06:31] <Andrio> ??> GrieferDave ask
#154 [06:31] <Absol> GrieferDave: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#155 [06:31] <Absol> GrieferDave: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#156 [06:32] <GrieferDave> ok can i write in german?
#157 [06:32] <Andrio> ??> GrieferDave lang/DE
#158 [06:32] <Absol> GrieferDave: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#159 [06:34] <GrieferDave> hey my question is next, does it violate the Mojang EULA when a server ranks the other players sold an unfair advantage ??? and this also for money that means you can buy with money ranks and this yes because a Unfairen advantage against normal players procure ???
#160 [06:35] <urielsalis> GrieferDave: servers are allowed to sell ranks as long as they only bring cosmetic changes
#161 [06:36] <urielsalis> GrieferDave: if they sell any gameplay affecting items, they must be only bought with in-game currencies, and in-game currencies cant be sold for real money
#162 [06:36] <GrieferDave> Because then are ranks that one sells in which one can make himself invisible and the money of others can see forbidden yes?
#163 [06:38] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#164 [06:38] * Bobbyeden [webchat@host-a5xu8h.osb1.zeelandnet.nl] has joined #minecrafthelp
#165 [06:38] <Bobbyeden> Hello
#166 [06:39] <Bobbyeden> Mi minecrafts not workin
#167 [06:39] <urielsalis> hi Bobbyeden
#168 [06:39] <urielsalis> Bobbyeden: what happens when you try?
#169 [06:39] <Bobbyeden> i get opengl error with my intel UHD 630 and my AMD Radeon
#170 [06:39] <Bobbyeden> radeon 530
#171 [06:39] <urielsalis> ??> Bobbyeden win/dxdiag
#172 [06:39] <Absol> Bobbyeden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#173 [06:39] <Bobbyeden> yes that, but ive reinstalled drivers to newest, retried with java 8 and 7 and nothing helpt
#174 [06:40] <Bobbyeden> helps
#175 [06:40] <urielsalis> Bobbyeden: can you give me the link?
#176 [06:40] <Bobbyeden> yes i will
#177 [06:40] <urielsalis> ??> GrieferDave mojang/eula
#178 [06:40] <Absol> GrieferDave: https://account.mojang.com/documents/minecraft_eula
#179 [06:41] <Bobbyeden> https://paste.ubuntu.com/p/Gsc7NpDPvg/
#180 [06:41] <Bobbyeden> this should work
#181 [06:41] <urielsalis> ??> Bobbyeden dell/oem-product-number
#182 [06:41] <urielsalis> ??> Bobbyeden dell/product-number
#183 [06:41] <urielsalis> sigh
#184 [06:41] <GrieferDave> yes I understand i have one problem Mojang !!!
#185 [06:41] <urielsalis> ??> Bobbyeden oem/dell/service-tag
#186 [06:41] <Absol> Bobbyeden: You can find your Service Tag here: https://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-support-Knowledgebase/locate-service-tag
#187 [06:41] <urielsalis> Bobbyeden: Can you give me that number? ^
#188 [06:42] <urielsalis> GrieferDave: on that link you have a email to report servers breaking the EULA
#189 [06:42] <Bobbyeden> dell serial code
#190 [06:42] <Bobbyeden> JDBDCQ2
#191 [06:42] <GrieferDave> look here is this allowed https://store.durchrasten.de/category/1035154 she buy rank für 150€ And give the player Vanish etc.
#192 [06:42] <urielsalis> ??> GrieferDave info/volunteer
#193 [06:42] <Absol> GrieferDave: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#194 [06:42] <urielsalis> Bobbyeden: one second
#195 [06:44] <urielsalis> Bobbyeden: go to https://www.dell.com/support/home/en/us/esbsdt1/product-support/servicetag/jdbdcq2/drivers, in Category put Video and download and install both links
#196 [06:45] <urielsalis> Bobbyeden: Dell doesnt allows us to give you a direct one :P
#197 [06:45] * Speransky [webchat@62.33.118.189] has joined #minecrafthelp
#198 [06:45] <Bobbyeden> doing that now. hope it will work.
#199 [06:45] <Bobbyeden> doing that now. hope it will work.
#200 [06:46] * Speransky [webchat@62.33.118.189] has left #minecrafthelp
#201 [06:46] <GrieferDave> Nevertheless, these violate against your EULA right? During installation of the server, the EULA is requested
#202 [06:46] <urielsalis> GrieferDave: yes
#203 [06:46] <urielsalis> GrieferDave: but we are not Mojang to say for sure
#204 [06:47] * Zengath [webchat@ti0050a400-1112.bb.online.no] has joined #minecrafthelp
#205 [06:47] <Zengath> Hi, im having a problem with my minecraft crashing every time i try to load into a world, be it a server or singleplayer
#206 [06:48] <GrieferDave> how can i tell mojang about this EULA violation do you have an email for me ????
#207 [06:48] <urielsalis> ??> Zengath laucnher/log
#208 [06:48] <urielsalis> GrieferDave: https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines
#209 [06:48] <GrieferDave> thank you my friend :)
#210 [06:48] <Zengath> Do i copy/paste the last error i get?
#211 [06:48] <urielsalis> Zengath: yep, to paste.ubuntu.com
#212 [06:49] <Zengath> https://paste.ubuntu.com/p/Rt5RbNZjMy/
#213 [06:49] <Bobbyeden> ill restart brb
#214 [06:50] * Bobbyeden [webchat@host-a5xu8h.osb1.zeelandnet.nl] has quit. (Quit: webchat.esper.net)
#215 [06:50] <GrieferDave> have a nice day thanks for nice help i write mojang i hope this have a end!
#216 [06:52] * Bobbyeden [webchat@host-a5xu8h.osb1.zeelandnet.nl] has joined #minecrafthelp
#217 [06:52] <Bobbyeden> still same error
#218 [06:52] <Bobbyeden> # Problematic frame:
#219 [06:52] <Bobbyeden> # C [ig9icd64.dll+0x23944]
#220 [06:52] <Bobbyeden> after the provided drivers
#221 [06:52] <urielsalis> Bobbyeden: disable VBO
#222 [06:52] * GrieferDave [webchat@77-64-144-81.dynamic.primacom.net] has quit. (Quit: webchat.esper.net)
#223 [06:52] <urielsalis> Bobbyeden: in Video settings
#224 [06:52] <Bobbyeden> i cant even join the game
#225 [06:52] <Bobbyeden> it wont launch
#226 [06:52] <urielsalis> Bobbyeden: 1.13.2 or 1.14?
#227 [06:53] <Bobbyeden> 1.8.8
#228 [06:53] <Bobbyeden> mi fav version
#229 [06:53] <urielsalis> Bobbyeden: sorry, we only help with the latest version here, 1.13.2
#230 [06:53] <Bobbyeden> but doesnt work on that either
#231 [06:53] <Bobbyeden> cant enter client on 1.13.2 too
#232 [06:53] <urielsalis> Bobbyeden: go to your .minecraft folder, open the options.txt file
#233 [06:53] <urielsalis> Bobbyeden: look for vbo and tell me what it says
#234 [06:54] <Bobbyeden> isnt there
#235 [06:54] <urielsalis> Bobbyeden: I can assure you it is :)
#236 [06:54] * ShadoWar_84 [webchat@185.108.10.106] has joined #minecrafthelp
#237 [06:55] <Bobbyeden> https://imgur.com/a/lItNetc
#238 [06:55] <Bobbyeden> not there
#239 [06:55] <urielsalis> hmm
#240 [06:55] * ShadoWar_84 [webchat@185.108.10.106] has quit. (Client Quit)
#241 [06:56] <urielsalis> one second
#242 [06:58] <urielsalis> Bobbyeden: https://bugs.mojang.com/browse/MC-94900
#243 [06:59] <Bobbyeden> it isnt when i place command block
#244 [06:59] <Bobbyeden> its when i launch
#245 [06:59] <Bobbyeden> also: it doenst work on my amd radeon as well when i disable the intel
#246 [07:01] <Bobbyeden> in device manager
#247 [07:02] <Bobbyeden> soooooo....
#248 [07:41] * Sam [webchat@d58-110-174-222.per1.wa.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#249 [08:48] * XxZetsxX [webchat@94-38-155-147.adsl-ull.clienti.tiscali.it] has joined #minecrafthelp
#250 [08:48] <XxZetsxX> hi can someone help me?
#251 [08:49] <XxZetsxX> Absol can you?
#252 [08:50] * XxZetsxX [webchat@94-38-155-147.adsl-ull.clienti.tiscali.it] has joined #minecrafthelp
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#255 [09:09] * BonxyThe2nd [webchat@50.125.249.65] has joined #minecrafthelp
#256 [09:09] <BonxyThe2nd> I need help. When I go into the Minecraft Launcher to play, it keeps loading up a crash report.
#257 [09:15] <BonxyThe2nd> I need help. When I go into the Minecraft Launcher to play, it keeps loading up a crash report.
#258 [09:20] * Esteban_GG [webchat@host-25.100.23.190.copaco.com.py] has joined #minecrafthelp
#259 [09:20] <Esteban_GG> :v
#260 [09:21] <Esteban_GG> https://paste.ubuntu.com/p/FQP5tGz5dz/
#261 [09:21] <BonxyThe2nd> huh?
#262 [09:21] <Esteban_GG> xd
#263 [09:21] <BonxyThe2nd> click on that link?
#264 [09:21] <Esteban_GG> no
#265 [09:21] <BonxyThe2nd> oh
#266 [09:21] <BonxyThe2nd> are you a helper or something? xD
#267 [09:22] <Esteban_GG> no
#268 [09:22] <Esteban_GG> xd
#269 [09:22] <BonxyThe2nd> :P
#270 [09:22] <Esteban_GG> I need help xd
#271 [09:22] <BonxyThe2nd> oh
#272 [09:22] <BonxyThe2nd> lol
#273 [09:22] <Esteban_GG> xdd
#274 [09:22] <BonxyThe2nd> I have been waiting for help for the past hour :P
#275 [09:23] <BonxyThe2nd> I think everyone else is asleep
#276 [09:23] <BonxyThe2nd> what do you need help with though?
#277 [09:24] <Esteban_GG> lack of update graphics drivers xd
#278 [09:25] <Esteban_GG> that's my problem
#279 [09:25] <BonxyThe2nd> have you tried updating your drivers yet?
#280 [09:26] <Esteban_GG> I do not know how
#281 [09:26] <BonxyThe2nd> go to Device Manager
#282 [09:26] <BonxyThe2nd> if you are on windws
#283 [09:26] <BonxyThe2nd> windows*
#284 [09:26] <BonxyThe2nd> and look until you see "Disk Drives"
#285 [09:27] * Lord_of_Life_ [~Lord@46.217.58.37] has joined #minecrafthelp
#286 [09:27] <BonxyThe2nd> double click it. It should bring up a list of drivers
#287 [09:27] <BonxyThe2nd> and then click on the driver, and install an update to it. If it needs one.
#288 [09:27] <Esteban_GG> yes
#289 [09:28] <Esteban_GG> and later?
#290 [09:28] <BonxyThe2nd> Once you access the driver, click on the Driver part of the menu that it will open
#291 [09:28] <BonxyThe2nd> and then hit "Update Driver"
#292 [09:28] * fefelo [webchat@190-199-162-104.dyn.dsl.cantv.net] has joined #minecrafthelp
#293 [09:28] <urielsalis> Device manager doesnt update the driver correctly
#294 [09:28] <BonxyThe2nd> it does for me
#295 [09:29] <urielsalis> it uses windows update, not the drivers from the manufacturer
#296 [09:29] * Matti [webchat@ip-5-103-83-164.dhcp.fibianet.dk] has joined #minecrafthelp
#297 [09:29] <urielsalis> the drivers from windows update cause the issue
#298 [09:29] * Lord_of_Life [~Lord@46.217.123.245] has quit. (Ping timeout: 183 seconds)
#299 [09:29] <BonxyThe2nd> ok
#300 [09:29] <BonxyThe2nd> well, are you a helper or something here right?
#301 [09:29] <urielsalis> Esteban_GG: download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#302 [09:29] <urielsalis> BonxyThe2nd: yep
#303 [09:29] <BonxyThe2nd> I do need help
#304 [09:29] <BonxyThe2nd> I need help. When I go into the Minecraft Launcher to play, it keeps loading up a crash report.
#305 [09:29] <urielsalis> ??> BonxyThe2nd launcher/log
#306 [09:30] <Absol> BonxyThe2nd: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#307 [09:30] <Matti> I have a problem when i forgot my password i tried to reset my password but i dont get a email
#308 [09:30] <BonxyThe2nd> kk
#309 [09:30] <urielsalis> ??> Matti account/send-email
#310 [09:30] <Absol> Matti: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#311 [09:30] <Absol> Matti: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#312 [09:30] <BonxyThe2nd> oh, hey Matti
#313 [09:30] <Matti> ok
#314 [09:30] * Matti [webchat@ip-5-103-83-164.dhcp.fibianet.dk] has quit. (Client Quit)
#315 [09:30] <fefelo> Why does not the game open?
#316 [09:31] <BonxyThe2nd> urielsalis
#317 [09:31] <BonxyThe2nd> I have the launcher log thing
#318 [09:31] <Esteban_GG> he tells me windows could not find updates
#319 [09:31] <urielsalis> BonxyThe2nd: post the link here
#320 [09:31] <BonxyThe2nd> but I need the link to put it in
#321 [09:31] <urielsalis> Esteban_GG: download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#322 [09:31] <urielsalis> BonxyThe2nd: paste.ubuntu.com
#323 [09:31] <BonxyThe2nd> k
#324 [09:31] <Esteban_GG> ok
#325 [09:32] <BonxyThe2nd> here
#326 [09:32] <BonxyThe2nd> https://paste.ubuntu.com/p/zx3rjWQrxJ/
#327 [09:32] <urielsalis> ??> BonxyThe2nd mods
#328 [09:32] <Absol> BonxyThe2nd: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#329 [09:32] * fefelo [webchat@190-199-162-104.dyn.dsl.cantv.net] has quit. (Client Quit)
#330 [09:32] <BonxyThe2nd> Im trying to use forge
#331 [09:32] <BonxyThe2nd> not a client
#332 [09:33] <urielsalis> BonxyThe2nd: forge is a mod
#333 [09:33] <BonxyThe2nd> so is optifine right?
#334 [09:33] <urielsalis> yes
#335 [09:33] <BonxyThe2nd> then why wont that open eiether?!
#336 [09:33] <BonxyThe2nd> either
#337 [09:33] <urielsalis> optifine is a mod too
#338 [09:33] <BonxyThe2nd> ik
#339 [09:33] <BonxyThe2nd> I have tried like 11 diff thing! Nothing is working
#340 [09:33] <BonxyThe2nd> and it worked just fine like 2 hours ago
#341 [09:33] <urielsalis> BonxyThe2nd: try in vanilla
#342 [09:34] <BonxyThe2nd> Thats what I did
#343 [09:34] <Esteban_GG> I speak Spanish I do not understand English well but thank you
#344 [09:34] <Lord_Ralex> And stop using dirt-old versions. We don't support anything but the current version.
#345 [09:34] <Esteban_GG> It helped me
#346 [09:34] <BonxyThe2nd> If forge was working 2 hours ago, why isnt it working now?
#347 [09:34] * Bobbyeden [webchat@host-wggu8h.srk1.zeelandnet.nl] has joined #minecrafthelp
#348 [09:34] <Bobbyeden> Back
#349 [09:34] <urielsalis> Esteban_GG: descarga e instala https://downloadcenter.intel.com/download/22165/
#350 [09:34] <BonxyThe2nd> Im using the curent version
#351 [09:35] <Bobbyeden> mi minecraft still broken
#352 [09:35] <Esteban_GG> :V
#353 [09:35] <Lord_Ralex> You are not with that log BonxyThe2nd.
#354 [09:35] <Bobbyeden> urielsalis can you provide support on it
#355 [09:35] <BonxyThe2nd> huh?
#356 [09:35] <BonxyThe2nd> Lord_Ralxe, now Im jsut confused
#357 [09:35] <Lord_Ralex> BonxyThe2nd, we only support 1.13.2 with no mods. If you have issues with old versions or mods, this is not the place to ask.
#358 [09:35] <BonxyThe2nd> :P
#359 [09:36] <Bobbyeden> Can anyone help me out?
#360 [09:36] <BonxyThe2nd> wait?? This was the place I went to yesterday
#361 [09:36] <BonxyThe2nd> where do I ask for 1.8.9 mods??
#362 [09:36] <Esteban_GG> Will minecraft serve me after downloading that? urielsalis
#363 [09:36] <BonxyThe2nd> and btw, I cant even run 1.10.2 and above in minecraft
#364 [09:36] <BonxyThe2nd> my pc sucks for that.
#365 [09:37] <Bobbyeden> So my minecraft broke. Tried reinstalling it, tried reinstalling my video drivers. I have a laptop with AMD Radeon and Intel UHD. Tried java 8 and 7
#366 [09:37] <Bobbyeden> nothing works.
#367 [09:37] <BonxyThe2nd> can someone give me an idea of where I can find help with 1.8.9 mods
#368 [09:37] <Bobbyeden> https://paste.ubuntu.com/p/vDtpKSKcmj/
#369 [09:37] <Bobbyeden> is my log
#370 [09:38] <Esteban_GG> :v
#371 [09:38] <Bobbyeden> https://paste.ubuntu.com/p/sbqZTvpDWz/ is my dxdiag
#372 [09:38] <BonxyThe2nd> :(
#373 [09:38] <Bobbyeden> it doesnt launch even after 1st attempt of installation
#374 [09:39] <BonxyThe2nd> welp
#375 [09:39] <BonxyThe2nd> this sucks :P
#376 [09:39] <BonxyThe2nd> I really need to record mc
#377 [09:39] <BonxyThe2nd> since gamerboy80 is online
#378 [09:40] * Esteban_GG [webchat@host-25.100.23.190.copaco.com.py] has quit. (Quit: webchat.esper.net)
#379 [09:40] <Bobbyeden> urielsalis :)
#380 [09:40] <BonxyThe2nd> :P
#381 [09:43] * BonxyThe2nd [webchat@50.125.249.65] has quit. (Quit: webchat.esper.net)
#382 [09:48] <Bobbyeden> hello?
#383 [09:49] * CapFan67 [~CapFan@2601:204:da80:279a:1d2e:5893:780e:9340] has joined #minecrafthelp
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#390 [10:47] * Meemog [webchat@cust128-dsl91-135-3.idnet.net] has joined #minecrafthelp
#391 [10:48] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#392 [10:49] <Meemog> Hi, Every time I try to join a world my client crashes with the exit code '-805306369'
#393 [10:50] <CapFan67> Meemog, You unusually that error code when Minecraft runs out of memory. Are you running vanilla or modded?
#394 [10:51] <Meemog> vanilla
#395 [10:51] * Guest95628 is now known as webrosc_
#396 [10:51] <CapFan67> Let's look at your crashlog.
#397 [10:51] <CapFan67> ??> Meemog launcher/crash-log
#398 [10:51] <Absol> Meemog: We need to see your crash log, which is created after a crash.
#399 [10:51] <Absol> Meemog: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#400 [10:57] <Meemog> https://paste.ubuntu.com/p/VfT23xBhrM/
#401 [11:01] <CapFan67> Meemog, Looking at your JVM arguments, it appears you have both -Xmx2G and -Xmx12G. Is this intentional? Do you see both when you look at your profile?
#402 [11:02] <Meemog> No
#403 [11:03] <CapFan67> Meemog, It's likely incompatible software has modified your Java settings. Lets look for incompatible software:
#404 [11:03] <CapFan67> ??> Meemog tools/hjt
#405 [11:03] <Absol> Meemog: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#406 [11:03] <Absol> Meemog: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#407 [11:05] <Meemog> https://paste.ubuntu.com/p/DKKpMhMnVQ/
#408 [11:06] <CapFan67> Meemog, It appears you have PremierOpinion option installed (Malware). This tool should be used:
#409 [11:06] <CapFan67> ??> Meemog av/adwcleaner
#410 [11:06] <Absol> Meemog: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#411 [11:06] <Absol> Meemog: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#412 [11:08] * Meemog [webchat@cust128-dsl91-135-3.idnet.net] has quit. (Quit: webchat.esper.net)
#413 [11:11] * Wethen [webchat@83-89-86-216-cable.dk.customer.tdc.net] has joined #minecrafthelp
#414 [11:13] <Wethen> Hello. I have an old minecraft account, I don't remember the name of the account, but i remember the e-mail, problem is, my e-mail is named something else now. And now I can't reset my password. Is there anything to do?
#415 [11:14] <CapFan67> ??> Wethen account/send-email
#416 [11:14] <Absol> Wethen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [11:14] <Absol> Wethen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#418 [11:15] * Wethen [webchat@83-89-86-216-cable.dk.customer.tdc.net] has quit. (Client Quit)
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#420 [12:27] * Ryle [webchat@c-67-172-234-83.hsd1.ut.comcast.net] has joined #minecrafthelp
#421 [12:29] <Ryle> Hello so u was here last night and was told my accound was throttled and told me to wait a hour and then reset my password then try agin and that didnot work when i try to log in i will just get the invalid error
#422 [12:29] * Webchat_93581 [webchat@78.10.209.137] has joined #minecrafthelp
#423 [12:29] * Espercorn kicked Webchat_93581 from #minecrafthelp (Reason: ebchat_93581 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#424 [12:30] * Bobbyeden [webchat@host-wggu8h.srk1.zeelandnet.nl] has joined #minecrafthelp
#425 [12:31] <Bobbyeden> hai
#426 [12:31] <Bobbyeden> i was on today bcz my mc wont start
#427 [12:31] <Bobbyeden> can any1 help
#428 [12:33] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#429 [12:33] <Ryle> Hello so u was here last night and was told my accound was throttled and told me to wait a hour and then reset my password then try agin and that didnot work when i try to log in i will just get the invalid error
#430 [12:35] * Ryle [webchat@c-67-172-234-83.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
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#432 [12:56] * Villagepillage [webchat@ip-173-154-244-221.kscymo.spcsdns.net] has joined #minecrafthelp
#433 [12:57] <Villagepillage> Hey, my villagers are stuck on scared baby mode and there is no raid going on...any tips?
#434 [12:57] <mattym> Villagepillage, We do not assist with the snapshots here.
#435 [13:01] * Villagepillage [webchat@ip-173-154-244-221.kscymo.spcsdns.net] has quit. (Quit: webchat.esper.net)
#436 [14:15] * Zengath [webchat@ti0050a400-1112.bb.online.no] has joined #minecrafthelp
#437 [14:18] <Zengath> Hi, everytime i try to go into a game, be it singeplayer or a realm, minecraft crashes and sends me back to the launcher. Here's the log: https://paste.ubuntu.com/p/pwTkHpzMtG/
#438 [14:19] <mattym> ??> Zengath tools/hjt
#439 [14:19] <Absol> Zengath: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#440 [14:19] <Absol> Zengath: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#441 [14:21] <Zengath> https://paste.ubuntu.com/p/b2s9wywDpr/
#442 [14:22] <mattym> Zengath, Which version of Windows are you running?
#443 [14:22] <Zengath> Windows 8.1
#444 [14:23] <mattym> Zengath, You should just be able to use the desktops search function, and look for Environment Variables
#445 [14:23] <mattym> Zengath, That should bring up the option for you to open a window to edit them
#446 [14:23] <mattym> Zengath, Tell me if you are able to get there via the search
#447 [14:23] <Zengath> Yes, just found it
#448 [14:23] <Zengath> Can edit them here
#449 [14:24] <mattym> Zengath, It should have brought up a window with 2 lists.
#450 [14:24] <mattym> Zengath, Check both lists for something that says _JAVA_OPTIONS
#451 [14:24] <Zengath> I see it here, but it won't let me edit it
#452 [14:24] <mattym> Zengath, Which list is it in?
#453 [14:25] <Zengath> System Variables
#454 [14:25] <mattym> Zengath, You should be able to highlight it, then hit the delete button.
#455 [14:25] <Zengath> Okay i can edit it now, just needed to re-open it
#456 [14:25] <Zengath> Do i delete?
#457 [14:26] <mattym> Zengath, Yes, just delete the setting called _JAVA_OPTIONS
#458 [14:26] <mattym> Zengath, Then save or close/exit out of the Environment Variables settings, and try to start the game again.
#459 [14:26] <Zengath> Okay
#460 [14:28] <Zengath> The exact same thing happened
#461 [14:28] <mattym> Zengath, Can I get the new log.
#462 [14:28] <Zengath> https://paste.ubuntu.com/p/Gr2693bKDg/
#463 [14:30] <mattym> Zengath, Ok, slightly different, ones issue down.
#464 [14:30] <mattym> ??> Zengath win/reinst
#465 [14:30] <Absol> Zengath: You may need to reinstall the locally installed files that Minecraft puts into place.
#466 [14:30] <Absol> Zengath: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#467 [14:31] <Zengath> Will give it a try, thank you!
#468 [14:36] <Zengath> It worked! Thank you so much for your help!
#469 [14:37] <mattym> Zengath, Enjoy
#470 [15:31] * JojoShuziki [webchat@cpe-70-115-240-99.tx.res.rr.com] has joined #minecrafthelp
#471 [15:32] <JojoShuziki> Hello! I'm having issue with a problem that many people seem to have. my Authentication Servers seem to be under maintenance. I have a hijackthis log, and was wondering if anybody could quickly help me.
#472 [15:33] * JojoShuziki [webchat@cpe-70-115-240-99.tx.res.rr.com] has quit. (Client Quit)
#473 [15:42] * themartian27 [webchat@ip5651a48d.speed.planet.nl] has joined #minecrafthelp
#474 [15:43] <themartian27> Hello, I'm using the new forceload command. The chunks no longer get unloaded, no matter where I am on the server, so that works perfectly.
#475 [15:43] <themartian27> But 15s after the last player leaves the server all chunks still get unloaded.
#476 [15:45] <themartian27> If, inside my force loaded chunks, I set up a dropper to throw items into the nether every 10s, that of course still forces the overworld to be loaded.
#477 [15:48] <themartian27> This is 1.13.2
#478 [16:21] * martin [~user@178.62.202.112] has joined #minecrafthelp
#479 [16:22] * martin is now known as themartian27
#480 [16:31] * peacefulvamp [webchat@172-2-58-34.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#481 [16:32] <peacefulvamp> I'm having issues getting my Minecraft account accessed to. Like, I used to have one, but it's been years. Now I can't get into it even with my username. It made me register my email address already, so I have that registered, but my account is MIA and I can't download Minecraft now.
#482 [16:35] * thelounge63 [webchat@hrw-25-213.ideay.net.ni] has joined #minecrafthelp
#483 [16:35] * Espercorn kicked thelounge63 from #minecrafthelp (Reason: helounge63 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#484 [16:53] * XGabrielCruzX [webchat@190.255.244.152] has joined #minecrafthelp
#485 [16:54] <XGabrielCruzX> COMO ACTUALIZAR CONTROLADORES?
#486 [16:55] <XGabrielCruzX> HOW TO UPDATE CONTROLLERS?
#487 [16:58] <XGabrielCruzX> hello
#488 [16:58] <XGabrielCruzX> can you help me?
#489 [17:22] * Bladegolem4321 [webchat@pool-108-45-80-37.washdc.fios.verizon.net] has joined #minecrafthelp
#490 [17:23] <Bladegolem4321> mattym hi, me again, new issue this time, its server related. would you be able to help with that?
#491 [17:26] <Bladegolem4321> can anyone help me with this server related error https://paste.ubuntu.com/p/t3vdJRBb69/
#492 [17:36] <mattym> Bladegolem4321, Are you trying to connect to your own server?
#493 [17:36] <Bladegolem4321> yes, jsut to make sure that my GF can access it
#494 [17:37] <Bladegolem4321> but ti wasnt allowing me in
#495 [17:37] <mattym> Bladegolem4321, Some routers do no allow/work when talking back to themselves
#496 [17:37] <mattym> Bladegolem4321, Use this https://dinnerbone.com/minecraft/tools/status/
#497 [17:37] <Bladegolem4321> oh okay cool
#498 [17:37] <mattym> Bladegolem4321, To test it as an outside machine will see it
#499 [17:38] <mattym> Bladegolem4321, If you are on the same machine, use localhost, if the server is on another computer on your network, use its internal ip
#500 [17:40] <Bladegolem4321> mattym https://imgur.com/a/lOC8hcy
#501 [17:40] <mattym> Bladegolem4321, Have you port forwarded?
#502 [17:40] <Bladegolem4321> YES
#503 [17:40] <Bladegolem4321> oops
#504 [17:40] <Bladegolem4321> i set both to 25565
#505 [17:40] <Bladegolem4321> but i have verizon
#506 [17:40] <Bladegolem4321> and there are 4 boxes to fill in
#507 [17:41] <mattym> Bladegolem4321, Did you edit anything in the server.properties file?
#508 [17:41] <Bladegolem4321> yes i did
#509 [17:41] <Bladegolem4321> i edited the server IP
#510 [17:42] <Bladegolem4321> its currently set to my machines IP
#511 [17:42] <mattym> Bladegolem4321, Ok, remove that. Delete everything after the =
#512 [17:42] <mattym> Bladegolem4321, Stop server first if its running
#513 [17:42] <Bladegolem4321> okay, did that, and its not
#514 [17:42] <mattym> Bladegolem4321, Ok, leave it blank, in 99% of cases its meant to be
#515 [17:43] <Bladegolem4321> huh
#516 [17:43] <Bladegolem4321> aight
#517 [17:43] <mattym> Bladegolem4321, Restart it and test again
#518 [17:43] * Fire [webchat@180.191.158.54] has joined #minecrafthelp
#519 [17:43] <Bladegolem4321> so same check again?
#520 [17:43] <Fire> My game is always crashing
#521 [17:43] <mattym> yeah just start the server up, let it get started, then same tests
#522 [17:43] <Fire> how do i fix that?
#523 [17:43] <mattym> ??> Fire launcher/log
#524 [17:43] <Absol> Fire: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#525 [17:44] <Bladegolem4321> mattym alright no change
#526 [17:44] <Bladegolem4321> same exact error on the server check
#527 [17:45] <mattym> Bladegolem4321, Ok, when you changed the settings in the router, did you set up a static IP?
#528 [17:45] <Bladegolem4321> uhhhh
#529 [17:45] <Bladegolem4321> no?
#530 [17:45] <Bladegolem4321> im not sure
#531 [17:45] <Bladegolem4321> i followed a tutorial lol
#532 [17:46] <mattym> Bladegolem4321, Ok, first, open up your port forwarding settings, and make sure that the interal IP the port is forwarded on, matches up with the one assigned to the computer that runs the server
#533 [17:46] <Fire> its still not working
#534 [17:47] <Fire> the game still crashes
#535 [17:47] <Fire> how do i fix that?
#536 [17:47] <mattym> Fire, I need the log, read the instructions.
#537 [17:49] <Fire> the log output is not showing up
#538 [17:49] <Bladegolem4321> mattym https://imgur.com/a/n3KijIu
#539 [17:49] <mattym> ??> Fire tools/hjt
#540 [17:49] <Absol> Fire: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#541 [17:49] <Absol> Fire: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#542 [17:49] <Bladegolem4321> thats what im looking at rn
#543 [17:50] <mattym> Bladegolem4321, And does the IP you blocked out, match the one you get as the IPV4 address of the server computer?
#544 [17:50] <Bladegolem4321> yep
#545 [17:51] <mattym> Bladegolem4321, Which method did you use to find the IPV4
#546 [17:51] <Bladegolem4321> ipconfig
#547 [17:51] <Bladegolem4321> in cmd
#548 [17:51] <Bladegolem4321> heres one more thing to look at though
#549 [17:52] <Bladegolem4321> the setup options for the port forwarding
#550 [17:52] <Fire> how do i use the HijackThis?
#551 [17:53] <Bladegolem4321> mattym rip him, heres the image https://imgur.com/a/PIi7t23
#552 [17:54] <mattym> Bladegolem4321, Yeah, all looks good there, though I just pulled up your HJT report from last night, is your VPN in use?
#553 [17:54] <Bladegolem4321> no I only open that when i need to, its disabled by default
#554 [17:55] <Bladegolem4321> or, more specifically, i end the process on startup
#555 [17:55] <mattym> Bladegolem4321, Ok could still be antivirus or firewall
#556 [17:55] <Bladegolem4321> yes
#557 [17:55] <Bladegolem4321> okay so i ahd a uestion on that front
#558 [17:55] <mattym> Bladegolem4321, Try temporarily disabling both AVG and the default Windows Firewall completely.
#559 [17:56] <mattym> Bladegolem4321, See if it works, then we can figure out which is doing it
#560 [17:56] <Bladegolem4321> okay, how do i do that
#561 [17:56] <mattym> Bladegolem4321, I have no experience with current versions of AVG, so you or on your own to google there.
#562 [17:56] <mattym> Bladegolem4321, But for the firewall. Go to Control Panel
#563 [17:57] <mattym> Bladegolem4321, You should either see Windows Defender Firewall or just Windows Firewall depending on your OS version
#564 [17:57] <Bladegolem4321> okay wondows is off
#565 [17:58] <mattym> Bladegolem4321, AVG, if you have a system tray icon for it, may have an option to disable t
#566 [17:58] <mattym> it*
#567 [17:58] <Bladegolem4321> wait a sec
#568 [17:58] <Bladegolem4321> avg is justa general term for antivirus right?
#569 [17:58] <Bladegolem4321> soooo
#570 [17:58] <Bladegolem4321> disable my avast then right?
#571 [17:59] <mattym> Bladegolem4321, No, the one the HJT picked up on the system was AVG, and Avast
#572 [17:59] <Bladegolem4321> hmm
#573 [17:59] <mattym> Avast has never really caused us an issue so, kinda ignoring that one for now
#574 [17:59] <Bladegolem4321> kk
#575 [17:59] <Bladegolem4321> as far as im aware i dont have avg
#576 [17:59] <mattym> Really, if AVG is still installed at all, it can be removed.
#577 [17:59] <mattym> Bladegolem4321, Ok, try restarting the server and test again with the firewall off
#578 [18:00] <Bladegolem4321> same error on server check
#579 [18:00] <mattym> Bladegolem4321, Looks like the HJT was just picking up a AVG based search toolbar
#580 [18:00] <mattym> So thats not an issue for now
#581 [18:01] <mattym> Bladegolem4321, Hmm, ya know what, you may actually need to restart the PC for the firewall setting to take effect, im not sure
#582 [18:01] <Bladegolem4321> okay ill try that
#583 [18:02] <Bladegolem4321> brb, im also gonna eat so ill be back in like 30 mins
#584 [18:02] <mattym> Bladegolem4321, Ping me when you do.
#585 [18:02] <Bladegolem4321> will do
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#588 [18:30] * brya [webchat@hmtnon0218w-lp140-01-65-95-40-174.dsl.bell.ca] has joined #minecrafthelp
#589 [18:31] <brya> I need some help
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#591 [18:39] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#592 [18:42] * Bladegolem4321 [webchat@pool-108-45-80-37.washdc.fios.verizon.net] has joined #minecrafthelp
#593 [18:42] <Bladegolem4321> mattym back
#594 [18:42] <mattym> Bladegolem4321, Ok after is restarted make sure the firewall is still off then check the server again
#595 [18:43] <Bladegolem4321> before i server check, i want to make sure im using the right ip
#596 [18:43] <Bladegolem4321> i should be using my routers IP not my machien ip, right?
#597 [18:44] <mattym> Bladegolem4321, For what?
#598 [18:44] <Bladegolem4321> https://dinnerbone.com/minecraft/tools/status/
#599 [18:44] <Bladegolem4321> for the server status check
#600 [18:45] <mattym> Bladegolem4321, You should be using the public/external IP, one you would get from a site like whatsmyip.com
#601 [18:45] <Bladegolem4321> yeah okay cool
#602 [18:45] <Bladegolem4321> alright, same error again
#603 [18:46] <mattym> Bladegolem4321, May as well see if Avast has a disable option.
#604 [18:47] <Bladegolem4321> alright i shut everything off
#605 [18:48] <Bladegolem4321> same error
#606 [18:48] <mattym> Bladegolem4321, Make sure you are restarting the server whenever making a change
#607 [18:48] <Bladegolem4321> i am
#608 [18:51] <mattym> Bladegolem4321, Give me a mometn
#609 [18:52] <Bladegolem4321> np, i figured this was pretty out of the way
#610 [18:53] <Bladegolem4321> hey hey hey mattym i think i just figured it out
#611 [18:54] <Bladegolem4321> https://imgur.com/a/DBOLxar
#612 [18:54] <Bladegolem4321> thats what the router is set to rn
#613 [18:55] <mattym> Bladegolem4321, Hmm, the port rules should override that, but if its acting as its own firewall, you could try setting it to low
#614 [18:56] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#615 [18:56] <Bladegolem4321> alright that will be a last resort type thing, so ill do that if whatever yur working on doesnt work
#616 [18:57] <Bladegolem4321> *and if out of other ideas
#617 [18:59] <mattym> I will be back in a few my computer is locking up cause it wants to finish an update
#618 [19:00] <Bladegolem4321> np
#619 [19:02] * Jman [webchat@CPE9050cac5e563-CM9050cac5e560.cpe.net.cable.rogers.com] has joined #minecrafthelp
#620 [19:03] <Jman> Hey there, was trying to set up a lan game in multiplayer on the same account, I have a six year old who's in love with the game, and I'd like to play it with him, but don't really want to pay for 2 liscense as it's really not plausiable, the new update messed with the displayname fix, any way to by-pass this
#621 [19:07] * XGabrielCruzX [webchat@190.255.244.152] has quit. (Quit: webchat.esper.net)
#622 [19:11] <mattym> Jman, No, you need to use two licenses.
#623 [19:11] <Jman> well that's pretty terrible, thanks for the information.
#624 [19:12] <Jman> really though thanks, mojang and microsoft sucks. have a good day man
#625 [19:14] <mattym> Ok, something has gone wrong on my end and I can unfortunatley no longer test what i was trying to.
#626 [19:17] <mattym> Bladegolem4321, ^
#627 [19:17] * Refations [webchat@adsl.viettel.vn] has joined #minecrafthelp
#628 [19:19] * mib_aatib8 [Mibbit@toroon0628w-lp130-02-184-146-88-53.dsl.bell.ca] has joined #minecrafthelp
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#630 [19:19] <Refations> i need to help now i am crash game cant download version minecraft 1.13.2
#631 [19:19] <Refations> here is crash
#632 [19:20] * kayla [webchat@47.150.164.231] has joined #minecrafthelp
#633 [19:20] <Refations> https://paste.ubuntu.com/p/5rDfCbbW2p/
#634 [19:20] * Leo [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#635 [19:21] <kayla> how can find path username
#636 [19:21] * Leo is now known as Guest78261
#637 [19:21] <kayla> how can I find my path username
#638 [19:21] <Refations> help my crash game first
#639 [19:22] <kayla> whats my path name
#640 [19:22] <kayla> help
#641 [19:22] * Guest78261 [webchat@072-178-230-101.res.spectrum.com] has quit. (Client Quit)
#642 [19:22] <Refations> lol no
#643 [19:22] <kayla> what
#644 [19:22] <Refations> anyone help me
#645 [19:22] * Banana [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#646 [19:22] <kayla> help me
#647 [19:23] <CubeTheThird> kayla, what do you mean by path name?
#648 [19:23] <mattym> Bladegolem4321, I can confirm however that its not the firewall setting in the router. I have FIOS as well and just tested forwarding on mine, with the same setting. And it all worked out ok.
#649 [19:24] * Banana [webchat@072-178-230-101.res.spectrum.com] has quit. (Client Quit)
#650 [19:24] <kayla> game directory thing
#651 [19:24] <CubeTheThird> kayla, do you mean the .minecraft folder?
#652 [19:24] <kayla> YES
#653 [19:25] <CubeTheThird> kayla, on Windows, Mac, or Linux?
#654 [19:25] <kayla> windows
#655 [19:25] <CubeTheThird> ??> kayla win/.minecraft
#656 [19:25] <Absol> kayla: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#657 [19:25] <kayla> omg thxs ill try it
#658 [19:26] * Banana [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#659 [19:26] <Banana> Hey my game was working fine a few days ago, but now its really laggy... im on a windows 7
#660 [19:27] <CubeTheThird> Banana, singleplayer or multiplayer?
#661 [19:28] <mattym> Banana, You were already told, your hardware is too old for the game.
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#664 [19:49] * Hexic [webchat@c-71-201-42-112.hsd1.il.comcast.net] has joined #minecrafthelp
#665 [19:49] <Hexic> Hello
#666 [19:49] <Hexic> I need help
#667 [19:50] <Hexic> Every time i load into a new chunk, kill my friend, or do random things my entire game crashes.
#668 [19:50] <Hexic> Deleted my .minecraft
#669 [19:50] <Hexic> I've done everything
#670 [19:50] <Hexic> Version : 1.13.2
#671 [19:50] <CubeTheThird> Hexic, do you have a crash report?
#672 [19:51] <Hexic> Yeah theirs always one
#673 [19:51] <CubeTheThird> Hexic, copy it onto http://paste.ubuntu.com and give the URL here.
#674 [19:51] <Hexic> Let me go break flowers again and ill crash.
#675 [19:51] <Hexic> Okay give me 1 min
#676 [19:52] <Hexic> Got angry and quit im loading again 1 sec
#677 [19:52] <CubeTheThird> haha sure thing
#678 [19:52] <Hexic> Well here is the problem
#679 [19:52] <Hexic> I dont crash
#680 [19:53] <Hexic> Says Not Responding
#681 [19:53] <Hexic> so i close out the program
#682 [19:53] <Hexic> It says i leave the server im in
#683 [19:53] <CubeTheThird> Hexic, ah ok. In that case let's see if we can find something in the game log.
#684 [19:53] <CubeTheThird> ??> Hexic launcher/log
#685 [19:54] <Absol> Hexic: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#686 [19:54] <Hexic> Okay
#687 [19:54] <Hexic> Ill do that and try to crash again
#688 [19:56] <Hexic> CRASHED AGAIN'
#689 [19:56] <Hexic> now what
#690 [19:56] <Hexic> that window is open
#691 [19:56] <CubeTheThird> Hexic, copy all the text in the log window onto http://paste.ubuntu.com and give the URL here.
#692 [19:57] <Hexic> Should i click Close non responding program first?
#693 [19:57] <Hexic> or just how it is now?
#694 [19:58] <Hexic> https://paste.ubuntu.com/p/67RFDJN8pz/
#695 [19:58] <Hexic> Did not disconnect from the non-responding program yet.
#696 [19:59] <CubeTheThird> Hexic, hmm, the log suggests there's issues with your audio. Let's check your system drivers see if there are updates we need to install
#697 [19:59] <CubeTheThird> ??> Hexic win/dxdiag
#698 [19:59] <Absol> Hexic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#700 [20:03] * Hexic [webchat@c-71-201-42-112.hsd1.il.comcast.net] has joined #minecrafthelp
#701 [20:03] <Hexic> https://paste.ubuntu.com/p/gMsCdv86yH/
#702 [20:03] <Hexic> Their ^
#703 [20:03] <Hexic> I X out of tab sorry
#704 [20:04] <Hexic> I norm got 16gb ram but i took that out a week ago
#705 [20:04] <CubeTheThird> Hexic, ok. sorry though you didn't paste the full report to the website. only the top of it
#706 [20:04] <Hexic> Resend what i need to paste.
#707 [20:04] <Hexic> Ill paste it all
#708 [20:04] * Alley [webchat@75-168-134-194.mpls.qwest.net] has joined #minecrafthelp
#709 [20:05] <CubeTheThird> ??> Hexic win/dxdiag
#710 [20:05] <Absol> Hexic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#711 [20:05] <Hexic> https://paste.ubuntu.com/p/Yp2VfcbjP7/
#712 [20:05] <Hexic> Their the entire thing
#713 [20:06] <Hexic> lots to scroll through
#714 [20:06] <CubeTheThird> Hexic, ya it's quite long. One moment
#715 [20:06] <Hexic> Yeah its okay
#716 [20:07] <CubeTheThird> Hexic, hmm well your video drivers could use an update, so let's start with that
#717 [20:07] <CubeTheThird> Hexic, ok download and install https://www.nvidia.com/Download/driverResults.aspx/141169/en-us
#718 [20:08] <Hexic> Okay im downloading that
#719 [20:09] <Alley> Hi, i tried to downloading a texter pack and now i cant start up the game... I can click play and it loads to the Mojang screen but then it goes to non-responding. Is there a way were i could see if the pack is installed so i can uninstall it to see if that was the problem?
#720 [20:10] <Hexic> Alley im not a expert but go to Windows key + R
#721 [20:10] <Hexic> search %APPDATA%
#722 [20:10] <Hexic> and then click .mincraft
#723 [20:10] <Alley> Will do
#724 [20:10] <Hexic> go to resourcepacks and find the one you equiped
#725 [20:10] <Hexic> delete it
#726 [20:10] <Hexic> try that
#727 [20:10] <CubeTheThird> yup ^^^
#728 [20:11] <Hexic> :D
#729 [20:12] <Alley> Thank you!
#730 [20:12] <Hexic> No problem
#731 [20:12] * Alley [webchat@75-168-134-194.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#732 [20:12] <Hexic> I've downloaded it and im installing it
#733 [20:12] <CubeTheThird> ok good good
#734 [20:15] <Hexic> finished
#735 [20:16] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#736 [20:19] <CubeTheThird> Hexic, ok. reboot your pc and try agaib
#737 [20:20] <Hexic> gtg
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#739 [20:25] * Gembrace [webchat@99-89-10-34.lightspeed.wlfrct.sbcglobal.net] has joined #minecrafthelp
#740 [20:26] <Gembrace> Hi, I'm wondering about an issue with water flow in version 1.13.2 where the water will not flow to a specific air block. Imgur link here: https://imgur.com/a/9iA1Qjm .
#741 [20:27] <Gembrace> The block without water in the first image refuses to let water flow to it, and I'm not sure why. This is the first time I've seen this.
#742 [20:27] <CubeTheThird> Gembrace, that actually looks like the right behaviour to me
#743 [20:28] <CubeTheThird> Gembrace, water will flow towards edges of blocks. Because you have that pillar there, there's an edge it's not moving towards, unlike the other sides
#744 [20:30] <Gembrace> Oh, I have never seen that before. You're correct, removing the pillar causes it to flow correctly. I'm not sure how I didn't think so try that, my apologies for taking your time, and thank you.
#745 [20:30] <CubeTheThird> Gembrace, haha no worries!
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#747 [20:38] * Hexic [webchat@c-71-201-42-112.hsd1.il.comcast.net] has joined #minecrafthelp
#748 [20:38] <Hexic> I crashed again
#749 [20:38] <Hexic> :(
#750 [20:39] <Hexic> Doing good for a decent amount of time and BOOM
#751 [20:39] <Hexic> CubeTheThird
#752 [20:41] <Hexic> Anyone here want to help me?
#753 [20:41] <Hexic> My game keeps giving me the error "Not Responding"
#754 [20:43] <CubeTheThird> Hexic, sure one moment
#755 [20:43] <Hexic> I found it
#756 [20:43] <Hexic> Every time i interact with a block i have not interacted with
#757 [20:44] <CubeTheThird> Hexic, interact as in break?
#758 [20:44] <Hexic> Yeah
#759 [20:44] <Hexic> Also when i kill players.
#760 [20:44] <CubeTheThird> Hexic, if you set the game's master volume to mute, does it still do this?
#761 [20:45] <Hexic> Let me check
#762 [20:45] <Hexic> ill have to find a new block to interact with
#763 [20:46] <CubeTheThird> Hexic, hmm.. are you using any texture packs?
#764 [20:46] <Hexic> nope
#765 [20:46] <Hexic> i set to mute
#766 [20:47] <Hexic> broke a new block and no crash
#767 [20:47] <Hexic> I've interacted with animals and a new block no crash
#768 [20:48] <Hexic> maybe we fixed it!?
#769 [20:48] <CubeTheThird> Hexic, ok so a sound issue then. There's 2 things I wana try. First let's update your audio drivers. One sec lemme try finding it
#770 [20:52] <Hexic> It crashed
#771 [20:52] <Hexic> I crafted dye
#772 [20:52] <Hexic> Anything i interact with i crash
#773 [20:53] <mattym> ??> Hexic tools/hjt
#774 [20:53] <Absol> Hexic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#775 [20:53] <Absol> Hexic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#776 [20:53] <CubeTheThird> we should do a clean install me thinks
#777 [20:53] <CubeTheThird> ??> Hexic win/reinst
#778 [20:53] <Absol> Hexic: You may need to reinstall the locally installed files that Minecraft puts into place.
#779 [20:53] <Absol> Hexic: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#780 [20:54] <Hexic> Okay ill try this.
#781 [20:55] <Hexic> Trying it
#782 [20:55] <Hexic> one sec
#783 [20:57] <Hexic> AFK 2mins
#784 [21:13] <Hexic> back
#785 [21:14] <Hexic> let me see if it works
#786 [21:15] <Hexic> crashed after typinh
#787 [21:15] <Hexic> Its after something new happens
#788 [21:19] <Hexic> Im not sure
#789 [21:19] <Hexic> What ever i will just stop playing
#790 [21:19] <Hexic> Thanks for the help guys
#791 [21:20] <Hexic> Ill just AFK until someone find a solution.
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#796 [21:33] <Hexic> Need help
#797 [21:33] <Hexic> If anyone available message me ill be waiting.
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#799 [21:41] <Hexic> Im going to cry
#800 [21:42] <Hexic> I cant load a single player wold
#801 [21:42] <Hexic> World
#802 [21:42] <Hexic> I might wipe my pc
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#806 [22:29] <kdk> When i try to log into minecraft it says "Could not connect to server."
#807 [22:30] <kdk> But if i log into it on a differnt computer it works anything i can do?
#808 [22:30] <kdk> But if i log into it on a differnt computer it works anything i can do?
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#810 [22:54] * phoenix [webchat@109.98.156.175.unknown.m1.com.sg] has joined #minecrafthelp
#811 [22:54] <phoenix> The game crashed whilst initializing game
#812 [22:54] <phoenix> what should i do
#813 [22:54] <phoenix> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#814 [22:55] <phoenix> helpp
#815 [22:55] <phoenix> anyone
#816 [22:55] <mattym> ??> phoenix win/dxdiag
#817 [22:55] <Absol> phoenix: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#819 [22:56] <Jude> i don't have access to my old email that i signed up with and can't migrate my account
#820 [22:56] <mattym> ??> Jude account/send-email
#821 [22:56] <Absol> Jude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#822 [22:56] <Absol> Jude: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#824 [22:57] <phoenix> https://paste.ubuntu.com/p/rc9ByZRGrx/
#825 [22:58] <phoenix> here
#826 [22:58] <mattym> phoenix, You only copied the beginning of the report. Please copy the full report to the paste site and provide a new link.
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#833 [23:09] <phoenix> help
#834 [23:09] <phoenix> https://webchat.esper.net/?channels=minecrafthelp#chan-15264
#835 [23:09] <phoenix> wrong link
#836 [23:09] <phoenix> https://paste.ubuntu.com/p/k8kDqwJgKV/
#837 [23:10] <phoenix> Failed to initialize while starting minecraft
#838 [23:11] <phoenix> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#839 [23:12] <mattym> phoenix, Download and Install the file from this page https://www.geforce.com/drivers/results/141171
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#842 [23:16] <phoenix> its installing
#843 [23:38] <phoenix> it worked thanks!
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