#1 [00:03] * Todd [webchat@072-191-228-149.res.spectrum.com] has joined #minecrafthelp
#2 [00:04] <Todd> I have been charged on multiple days to my bank account $26.95 from Mojang. I have no idea what this is and I need to find out before I open a fraud case.
#3 [00:06] <Andrio> Todd, you didn't buy a gift code or anything, did you?
#4 [00:06] <Todd> no, i haven't been on mincraft online in years
#5 [00:07] <Andrio> Todd, are those charges recent?
#6 [00:07] <Andrio> Todd, and did you get emails from Mojang about them?
#7 [00:07] <Todd> yes, one every day for the past 3 days. I havent checked my emails
#8 [00:08] <Andrio> Todd, might be worth checking now.
#9 [00:08] <Todd> Just did, nothing from Mojang. Do you need my email address?
#10 [00:09] <Andrio> Todd, no. It might be worth getting in touch with your bank then, because it sounds like someone might have indeed tried to use your card fraudulently
#11 [00:09] <Andrio> Todd, you can also see https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#12 [00:09] <Todd> great, anything I need from your end?
#13 [00:09] <Andrio> Todd, we can't help with payment issues
#14 [00:10] <Andrio> you'll need to contact Mojang and/or your bank.
#15 [00:10] <Todd> ok, is that link where to contact them?
#16 [00:10] <Todd> thank you for you help
#17 [00:10] <mattym> Todd, If you never got confirmation emails, its will actually be harder to deal with it via Mojang.
#18 [00:10] <mattym> nvm then
#19 [00:11] <Andrio> mm
#20 [00:30] * Angel_Zomber [webchat@fixed-187-190-148-160.totalplay.net] has joined #minecrafthelp
#21 [00:30] <Angel_Zomber> me aparece un error al querer ejecutar el juego, me pueden ayudar? este es el error
#22 [00:30] <Angel_Zomber> https://paste.ubuntu.com/p/DjVqTySJFD/
#23 [00:31] * Angel_Zomber [webchat@fixed-187-190-148-160.totalplay.net] has quit. (Client Quit)
#24 [00:45] * Thog1 [webchat@c-24-125-243-142.hsd1.ga.comcast.net] has joined #minecrafthelp
#25 [00:45] <Thog1> hey gang
#26 [00:45] <Thog1> pwease
#27 [00:46] <Thog1> whenever i open minecraft, it sits on the "Mojang" logo forever and says "not responding". I have uninstalled, reverted to 1.12, both removed and allocated disk and ram, and i am at a loss
#28 [00:46] <Thog1> what should i do
#29 [00:47] <mattym> ??> Thog1 tools/hjt
#30 [00:47] <Absol> Thog1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#31 [00:47] <Absol> Thog1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#32 [00:47] <Thog1> unfortunatly, this is happening on a seperate computer. However, i could send it over a google docs and see if that works. it will only be a moment
#33 [00:48] <Thog1> actually i suppose i could not, as i would need the download link for that pc as well
#34 [00:49] <mattym> Thog1, You can rejoin that chat on that PC
#35 [01:51] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#39 [05:54] * VeryBerry12 [webchat@90.254.40.152] has joined #minecrafthelp
#40 [05:56] <VeryBerry12> Can someone help. I want to install another copy of the Java edition that I have brought. I understand I need a second Mojang account if I want to run the second copy at the same time as the first. I always get directed to the page to pay for a second copy when what I want to do is download a second copy.
#41 [06:03] * DemonWav_ [~DemonWav@2607:5300:201:3100::1b01] has quit. (Remote host closed the connection)
#42 [06:04] * Dorian [webchat@aaubervilliers-682-1-54-199.w90-88.abo.wanadoo.fr] has joined #minecrafthelp
#43 [06:06] <Dorian> Hi I would like to launch an old version of Minecraft (1.5.2) but I can't it crash every time on the Mojang screen (this is a non modded version on an up to date windows 10 and Java 8)
#44 [06:08] * DemonWav [~DemonWav@185.ip-142-44-241.net] has joined #minecrafthelp
#45 [06:10] * _Rozali_ [webchat@94-253-54-182.dynvpn.flex.ru] has joined #minecrafthelp
#46 [06:12] <_Rozali_> Ноутбук сломался пытаюсь скачать на другой компьютер со своего акаунта показывает купить что делать?
#47 [06:19] * Dorian [webchat@aaubervilliers-682-1-54-199.w90-88.abo.wanadoo.fr] has quit. (*.net *.split)
#48 [06:19] * VeryBerry12 [webchat@90.254.40.152] has quit. (*.net *.split)
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#51 [07:03] * Jaki [webchat@197-135.dsl.iskon.hr] has joined #minecrafthelp
#52 [07:04] <mrdragon> hello i want to cancel my minecrat payment but it dont work
#53 [07:04] * AndrewPH [Andrew@staff.allgamer.net] has joined #minecrafthelp
#54 [07:04] * AG_Clinton [Clinton@staff.allgamer.net] has joined #minecrafthelp
#55 [07:08] <Jaki> Hello i have a problem, i buy today a wrong version of minecraft java edition, i need minecraft win 10 xbox edition. Can you refound me or what to do? Thanks
#56 [07:10] * Bodlik [webchat@nat-155.starnet.cz] has joined #minecrafthelp
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#58 [07:13] <Bodlik> Hi, I have had problem with mineraft - unable to login to launcher. Can anyone help me?
#59 [07:14] <urielsalis> hi Bodlik
#60 [07:14] <urielsalis> Bodlik: still here?
#61 [07:14] <urielsalis> hi Jaki, still here?
#62 [07:14] <Bodlik> Yes
#63 [07:14] <urielsalis> Bodlik: what happens when you try?
#64 [07:15] <Bodlik> It is for 2 steps for better understanding
#65 [07:16] <Bodlik> 1) I start MC launcher, write email and password, some times it will log me on.
#66 [07:16] <Jaki> Yws
#67 [07:16] <Jaki> yes i am here
#68 [07:16] <urielsalis> ??> Jaki account/refund
#69 [07:16] <Absol> Jaki: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#70 [07:16] <Bodlik> 2) When i restart launcher, it write "Failed to refresh login. Please log in again."
#71 [07:17] <Bodlik> then, I can't log in.
#72 [07:17] <urielsalis> Bodlik: when you get that error, you have to click logout and then log back in
#73 [07:19] <Jaki> yes i see this but still dont now what i neeed click there to start someting to get refound
#74 [07:19] <Bodlik> No, I close launcher, then i start it again it wrote this massege
#75 [07:19] * MatheusBRBaia [webchat@bbb757e1.virtua.com.br] has joined #minecrafthelp
#76 [07:20] <Bodlik> Can i send log of launcher (%appdata% / .minecraft / launcher_log) ?
#77 [07:20] <urielsalis> Bodlik: when the error appears, are you connecting through a VPN/Hamachi/Tungglee?
#78 [07:20] <urielsalis> Bodlik: sure, in paste.ubuntu.com
#79 [07:20] <urielsalis> Bodlik: and a HJT report too
#80 [07:20] <urielsalis> ??> Bodlik tools/hjt
#81 [07:20] <Absol> Bodlik: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#82 [07:20] <Bodlik> No
#83 [07:20] <Absol> Bodlik: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#84 [07:20] <Bodlik> ok, i will send it
#85 [07:21] <urielsalis> Jaki: The article says what you need to gather and has a link to the customer support form
#86 [07:21] <urielsalis> Jaki: https://help.mojang.com/customer/portal/emails/new
#87 [07:22] <Jaki> ok thanks
#88 [07:22] <Jaki> i will try
#89 [07:23] <MatheusBRBaia> hello, I have a problem at the time reset the password, the message does not arrive in the email, what should I do?
#90 [07:23] <urielsalis> MatheusBRBaia: what is your username?
#91 [07:23] <Bodlik> first one is MC log https://paste.ubuntu.com/p/2tkXwhbyKR/
#92 [07:24] <Bodlik> seconf one is HJT https://paste.ubuntu.com/p/mrhnKyj5Rr/
#93 [07:24] <MatheusBRBaia> my username is Matheus Baía
#94 [07:25] <urielsalis> MatheusBRBaia: it shouldnt contain spaces
#95 [07:25] <urielsalis> Bodlik: You have both Mcafee and ESET?
#96 [07:25] <urielsalis> ??> Bodlik av/mcafee
#97 [07:25] <Absol> Bodlik: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#98 [07:25] <Absol> Bodlik: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#99 [07:25] <urielsalis> ??> Bodlik av/mcafee/uninstall
#100 [07:25] <MatheusBRBaia> what I did not understand?
#101 [07:25] <Absol> Bodlik: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#102 [07:26] <Bodlik> I am going to try uninstal McAfee
#103 [07:28] <MatheusBRBaia> Can someone help me
#104 [07:28] <urielsalis> MatheusBRBaia: what is your username? Without spces
#105 [07:28] <urielsalis> MatheusBRBaia: without spaces
#106 [07:29] * Dave [webchat@77-64-145-9.dynamic.primacom.net] has joined #minecrafthelp
#107 [07:29] * Dave [webchat@77-64-145-9.dynamic.primacom.net] has quit. (Client Quit)
#108 [07:30] <urielsalis> ??> MatheusBRBaia scold/pm
#109 [07:30] <Absol> MatheusBRBaia: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#110 [07:30] <urielsalis> MatheusBRBaia: You send "Matheus Ba?a" as your username, that contains spaces :P
#111 [07:30] <urielsalis> MatheusBRBaia: and spaces are not valid in Minecraft usernames
#112 [07:32] <MatheusBRBaia> my username and MatheusBRBall it all together, no spaces
#113 [07:32] <urielsalis> !ns MatheusBRBall
#114 [07:32] <Absol> urielsalis: 04Username doesn't exist
#115 [07:32] <urielsalis> MatheusBRBaia: I dont see any account with that username
#116 [07:34] <MatheusBRBaia> Link to a video I recorded with this account: https: //www.youtube.com/watch? V = 2O1E_QlH8Xw & t = 194s
#117 [07:34] <urielsalis> MatheusBRBaia: no need to separate the link with spaces here
#118 [07:34] <urielsalis> MatheusBRBaia: it makes it harder to click :P
#119 [07:35] <MatheusBRBaia> Sorry
#120 [07:35] <urielsalis> MatheusBRBaia: I never see your username on that video :/
#121 [07:35] <MatheusBRBaia> https://www.youtube.com/watch?v=2O1E_QlH8Xw&t=194s
#122 [07:35] <urielsalis> MatheusBRBaia: you are sure thats the right username?
#123 [07:36] <urielsalis> ah I see, your username is MatheusBRBaia, not MatheusBRBall
#124 [07:36] <MatheusBRBaia> I forgot you can not see the username
#125 [07:36] <urielsalis> MatheusBRBaia: have you checked your spam folder?
#126 [07:36] <MatheusBRBaia> yes
#127 [07:36] <Bodlik> I must restart PC, than i will come
#128 [07:37] <MatheusBRBaia> sorry
#129 [07:37] <urielsalis> ??> MatheusBRBaia account/send-email
#130 [07:37] <Absol> MatheusBRBaia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#131 [07:37] <Absol> MatheusBRBaia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#132 [07:37] * Bodlik [webchat@nat-155.starnet.cz] has quit. (Quit: webchat.esper.net)
#133 [07:40] <MatheusBRBaia> vc fala da caixa de spam do gmail?
#134 [07:40] <MatheusBRBaia> sorry
#135 [07:40] <MatheusBRBaia> Do you speak of the gmail spam box?
#136 [07:40] <urielsalis> MatheusBRBaia: yes
#137 [07:41] <MatheusBRBaia> I already checked and found nothing
#138 [07:41] <urielsalis> MatheusBRBaia: Email Mojang with the link I gave you
#139 [07:41] <MatheusBRBaia> I'm checking again to see if I'm wrong, just a moment.
#140 [07:41] * Bodlik [webchat@nat-155.starnet.cz] has joined #minecrafthelp
#141 [07:43] <MatheusBRBaia> this form that you gave me, I already filled it, I am waiting for the answer
#142 [07:45] <urielsalis> MatheusBRBaia: then there is nothing we can do here, you have to wait for them to answer
#143 [07:45] <MatheusBRBaia> I just wanted to know why I was not getting the message to reset my account password
#144 [07:46] <urielsalis> MatheusBRBaia: it might be that someone changed the email
#145 [07:46] <MatheusBRBaia> vcs sbem o que pode estar ocorrendo?
#146 [07:47] <MatheusBRBaia> Can you see the email of the account?
#147 [07:48] <Bodlik> Nice, I can log to the launcher, but now i have problem with join to the server, it wrote " Failed to login: Invalid session (Try to restarting your game).
#148 [07:48] <MatheusBRBaia> Can you see the email of the account?
#149 [07:49] <urielsalis> MatheusBRBaia: no
#150 [07:49] <Bodlik> And when i restart it, It log out and write "Failed to refresh login. Please log in again."
#151 [07:49] <urielsalis> Bodlik: you need to logout and log back in
#152 [07:49] <urielsalis> Bodlik: you get that when you change the IP from which you logged in originally
#153 [07:49] <Bodlik> without start a game?
#154 [07:49] <urielsalis> Bodlik: yes
#155 [07:49] <urielsalis> Bodlik: some ISPs change your IP every 15 minutes
#156 [07:50] <Bodlik> Its mean, that i must wait in launcher for 15 minutes?
#157 [07:50] <urielsalis> Bodlik: no, if you log in, then your IP changes, you need to log in again
#158 [07:50] <MatheusBRBaia> and if someone changed the email of the account what I do
#159 [07:51] <urielsalis> MatheusBRBaia: you wait for Mojang to answer your request from that form so they help you recover your account
#160 [07:51] <MatheusBRBaia> ok
#161 [07:52] <MatheusBRBaia> Thank you very much for your help, anything I'll spend here again!
#162 [08:05] <MatheusBRBaia> I found my account I was putting the wrong gmail thank you very much to all who helped me and help!
#163 [08:05] * MatheusBRBaia [webchat@bbb757e1.virtua.com.br] has quit. (Quit: webchat.esper.net)
#164 [08:19] * HarelIsGamer [webchat@176-231-5-50.orange.net.il] has joined #minecrafthelp
#165 [08:19] <HarelIsGamer> hi
#166 [08:19] <HarelIsGamer> my account hacked i need help...
#167 [08:20] <HarelIsGamer> pls...
#168 [08:20] <urielsalis> ??> HarelIsGamer account/hacked
#169 [08:20] <Absol> HarelIsGamer: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#170 [08:20] <Absol> HarelIsGamer: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#171 [08:20] <HarelIsGamer> i send him and he say me to go here because its holuday..
#172 [08:21] <HarelIsGamer> holiday*
#173 [08:21] <HarelIsGamer> thank you about the guide ;)
#174 [08:23] <HarelIsGamer> and i not believe the skin change.
#175 [08:23] * HarelIsGamer [webchat@176-231-5-50.orange.net.il] has quit. (Client Quit)
#176 [08:58] * Jaki [webchat@197-135.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#177 [08:59] <Bodlik> thank you for your help, maybe it will work in the future. I wish merry holidays.
#178 [09:21] * Snoopydog [webchat@c-73-7-65-127.hsd1.ga.comcast.net] has joined #minecrafthelp
#179 [09:23] <Snoopydog> hello. when trying to launch minecraft, i get an "unable to launch java" and "access denied" error message. how do i fix that?
#180 [09:29] * Lord_of_Life_ [~Lord@79.125.198.125] has joined #minecrafthelp
#181 [09:31] * Lord_of_Life [~Lord@77.28.109.32] has quit. (Ping timeout: 180 seconds)
#182 [09:38] * deak [webchat@c-73-98-124-140.hsd1.nm.comcast.net] has joined #minecrafthelp
#183 [09:39] <deak> hi I had an account a long time ago and it was under my moms email back then and now I cant remember anything is thee a way to get into it??
#184 [09:54] <Greymagic27> ??> Snoopydog tools/hjt
#185 [09:54] <Absol> Snoopydog: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#186 [09:54] <Absol> Snoopydog: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#187 [09:55] * Snoopydog [webchat@c-73-7-65-127.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#188 [09:55] * timik2002 [webchat@213.24.127.231] has joined #minecrafthelp
#189 [09:55] * timik2002 [webchat@213.24.127.231] has quit. (Client Quit)
#190 [10:21] * fykyyYsMGninjar [webchat@93-143-171-251.adsl.net.t-com.hr] has joined #minecrafthelp
#191 [10:22] <fykyyYsMGninjar> hi
#192 [10:22] <Greymagic27> Hi! How can we help?
#193 [10:22] <fykyyYsMGninjar> got problem
#194 [10:22] <Greymagic27> What's the problem?
#195 [10:22] <fykyyYsMGninjar> in game minecraft windows 10 from store
#196 [10:22] <fykyyYsMGninjar> i have java edition
#197 [10:22] <fykyyYsMGninjar> and i get code for free windows 10 version
#198 [10:22] <fykyyYsMGninjar> now i open game and i want to play with friends
#199 [10:23] <fykyyYsMGninjar> but i go to add friends and says unlock full game
#200 [10:23] <Greymagic27> We don't provide bedrock support here, sorry :/
#201 [10:23] <fykyyYsMGninjar> what
#202 [10:23] <Greymagic27> We don't provide support for windows 10 edition
#203 [10:23] <fykyyYsMGninjar> do i have to buy starter pack to play with friends?
#204 [10:23] <fykyyYsMGninjar> aaaa
#205 [10:23] <fykyyYsMGninjar> ok sry
#206 [10:24] <Greymagic27> No problem :)
#207 [10:24] <fykyyYsMGninjar> sorry
#208 [10:24] <fykyyYsMGninjar> :D
#209 [10:24] <fykyyYsMGninjar> thx bye
#210 [10:24] <fykyyYsMGninjar> see you
#211 [10:24] <Greymagic27> You as well :)
#212 [10:24] <fykyyYsMGninjar> hey one more question
#213 [10:24] <Greymagic27> Sure, What is it?
#214 [10:25] <fykyyYsMGninjar> if i have minecraft java acc can i play with friends alone on my own world and invite like 5 ppl to join
#215 [10:25] <Greymagic27> If your on the same wifi you can use LAN, overwise you will need to make a server
#216 [10:25] <fykyyYsMGninjar> ahamm ok and to make server i have to pay right?
#217 [10:26] <Greymagic27> Nope, You can make one yourself and portforward it: https://minecraft.gamepedia.com/Setting_up_a_server // https://minecraft.net/en-us/download/server/
#218 [10:26] <fykyyYsMGninjar> ooowww thanks brother :) if u wana play with me i wana invite u
#219 [10:27] <Greymagic27> I don't really play it that much anymore but thanks for the offer :D
#220 [10:27] <fykyyYsMGninjar> no problem goodbye :)
#221 [10:27] <fykyyYsMGninjar> thx for help
#222 [10:27] <Greymagic27> Your welcome
#223 [10:27] * fykyyYsMGninjar [webchat@93-143-171-251.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#224 [10:37] * magia0 [webchat@pool-216-89-124-181.telecel.com.py] has joined #minecrafthelp
#225 [10:38] * magia0 [webchat@pool-216-89-124-181.telecel.com.py] has quit. (Client Quit)
#226 [10:43] * MattyTheWanderer [webchat@178-119-5-15.access.telenet.be] has joined #minecrafthelp
#227 [10:44] <MattyTheWanderer> I have sent a mail to Mojang about how someone logged into my account. I did change my password and the security questions. Would this be enough to make sure this person can't log back in?
#228 [10:44] <Greymagic27> MattyTheWanderer, Yes it should be, changing the password should log the other person out of the account
#229 [10:45] <MattyTheWanderer> Alright, this person did change my nickname which I can't really stand. I have to wait 28 days to rechange it, could Mojang be able to reset this timer?
#230 [10:46] <Greymagic27> You can ask them when they reply to the email, otherwise you will have to wait the 28 days
#231 [10:46] <MattyTheWanderer> Alright, thanks. Have a nice day/evening
#232 [10:46] <Greymagic27> You as well :D
#233 [11:02] * ntHaha [webchat@18.222.73.94.ip.orionnet.ru] has joined #minecrafthelp
#234 [11:03] <ntHaha> hi, mates, im download minecraft from windows store and im have beta 1.9.3.0, but im want play with my friends (his version 1.8..), how im can download version 1.8...?
#235 [11:04] <mattym> ntHaha, You need to leave the Beta program, and then uninstall the current game.
#236 [11:04] <ntHaha> how leave the beta program?
#237 [11:04] <mattym> ntHaha, Wait 20+ minutes for the change to happen, then re-download and it should be the release versions.
#238 [11:04] <mattym> ntHaha, Reverse the steps of how you joined it.
#239 [11:05] <ntHaha> :D thx
#240 [11:35] * bart [webchat@88.228.189.109.customer.cdi.no] has joined #minecrafthelp
#241 [11:36] <bart> i forgot my email and password to my account help!!!!!
#242 [11:36] <mattym> ??> bart account/send-email
#243 [11:36] <Absol> bart: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#244 [11:36] <Absol> bart: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#245 [11:36] <bart> dont know my Transaction ID
#246 [11:37] * VeryBerry12 [webchat@90.254.40.152] has joined #minecrafthelp
#247 [11:38] * VeryBerry12 [webchat@90.254.40.152] has quit. (Client Quit)
#248 [11:39] * Luisando [webchat@170.83.37-13.sbc.rev-acessonetfibra.com.br] has joined #minecrafthelp
#249 [11:39] <Luisando> Ola
#250 [11:39] <Greymagic27> ??> bart account/trans-id
#251 [11:39] <Absol> bart: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#252 [11:39] <Greymagic27> Luisando, Hello! How can we help?
#253 [11:39] * Luisando [webchat@170.83.37-13.sbc.rev-acessonetfibra.com.br] has quit. (Client Quit)
#254 [11:39] * Bloop [webchat@c-24-8-58-6.hsd1.co.comcast.net] has joined #minecrafthelp
#255 [11:40] <bart> yes been there and it said go to my paypal but could not find it there
#256 [11:40] <mattym> bart, Did you pay for it with Paypal?
#257 [11:41] <Bloop> Hello, I am having issues with playing on minecraft and my game gets a fatal error of tessellating block/liquid crash.
#258 [11:41] <mattym> ??> Bloop launcher/log
#259 [11:41] <Absol> Bloop: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#260 [11:42] <bart> yes through googleplay
#261 [11:42] <bart> i find the date i brought it feb 2018
#262 [11:43] <mattym> bart, Are you talking about the edition on Android?
#263 [11:43] * PoGoX [webchat@80.50.141.98] has joined #minecrafthelp
#264 [11:43] * PoGoX [webchat@80.50.141.98] has quit. (Client Quit)
#265 [11:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#266 [11:45] <bart> yes but my son wanted to play on the pc but cannot log in
#267 [11:46] <mattym> bart, Then you would need to buy it on the PC.
#268 [11:46] <bart> no it staes that if you already brought it then you just need to log in on the pc
#269 [11:47] <mattym> bart, If you already bought it on the PC, you can log in on any PC. If you bought it for an Android device, you can only use it on an Android device.
#270 [11:47] <bart> ok now i understand
#271 [11:47] * Wry [webchat@c-68-84-179-228.hsd1.mi.comcast.net] has joined #minecrafthelp
#272 [11:47] <Wry> Hello. I need help with an issue where Minecraft refuses to respond.
#273 [11:48] <Greymagic27> ??> Wry tools/hjt
#274 [11:48] <mattym> Wry, Explain exactly what happens.
#275 [11:48] <Absol> Wry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#276 [11:48] <Absol> Wry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [11:48] <bart> thank you all for your help have a great christmas :) :)
#278 [11:49] <Wry> id rather save downloading anything until i know you all know what i know
#279 [11:49] * bart [webchat@88.228.189.109.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#280 [11:49] <Bloop> Does this mean something, https://paste.ubuntu.com/p/rShghSYSHQ/
#281 [11:50] <mattym> Bloop, Is that the complete log?
#282 [11:51] * kaitlyn [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has joined #minecrafthelp
#283 [11:52] <Bloop> Oh, sorry https://paste.ubuntu.com/p/xp2wktcbjc/
#284 [11:52] <kaitlyn> so i have a question
#285 [11:52] <Greymagic27> kaitlyn, Hi! What's the question?
#286 [11:52] <mattym> Bloop, Is it only happening on that server, or in a single player world as well?
#287 [11:52] <kaitlyn> if i just changed my ign, but i NEED it changed, could Mojang change it before that 30 days?
#288 [11:53] <mattym> Bloop, If it happens on a single player world, can you also get a log from that.
#289 [11:53] <mattym> kaitlyn, No
#290 [11:53] <kaitlyn> ive been told as long as you emailed them. they can change it.
#291 [11:53] <mattym> kaitlyn, You were told wrong.
#292 [11:54] <kaitlyn> so theres not possiable way for them to change it before those 30 days?
#293 [11:54] <mattym> kaitlyn, Correct.
#294 [11:54] <kaitlyn> :(
#295 [11:55] <Wry> though i have a functioning version of minecraft on my desktop, I have recently gotten a new laptop for Christmas, and this is where i'm having problems. At first it was running fine- i was having a bit of trouble with the initial download and launch, but i contributed to a poor internet connection. however after about a day, trying to launch 1.13
#296 [11:55] <Wry> or later would only bring me to the MOJANG screen, and then it would say the the program would not respond (i did wait up to 20 min multiple times , but it would not load). I googled around and saw that the issue with 1.13 was actually kinda common, and thought little of it other than an inconvenience (i did try to fic it though. no luck. ((also co
#297 [11:55] <Wry> mmon apparently))). i just played on 1.12 for a while and it worked just fine. however, starting last night yesterday, no matter what version i launch, it refuses to respond. i may make it to the select game type screen and may even be able to choose a multiplayer or single player game, but as soon as it starts to launch, it once again refuses to r
#298 [11:55] <Wry> espond (yea i did wait a few times for 20min and still).
#299 [11:55] <Wry> Help, i'm beggin ya.
#300 [11:55] * Absol kicked Wry from #minecrafthelp (Reason: ry :Stop spamming)
#301 [11:56] * Wry [webchat@c-68-84-179-228.hsd1.mi.comcast.net] has joined #minecrafthelp
#302 [11:56] <Wry> why was i kicked for spam?
#303 [11:56] <mattym> Wry, Because you spammed a wall of text
#304 [11:56] <Wry> i just had a long, detailed message about my problem!
#305 [11:56] <mattym> Wry, You will need to use the tool you were linked earlier.
#306 [11:56] <Wry> ill... break it up i guess?
#307 [11:57] <mattym> ??> Wry tools/hjt
#308 [11:57] <Absol> Wry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#309 [11:57] <Absol> Wry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#310 [11:57] <Bloop> single player: https://paste.ubuntu.com/p/NcVRpHGYd3/
#311 [11:58] <mattym> ??> Bloop win/dxdiag
#312 [11:58] <Absol> Bloop: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#313 [11:58] * Wry [webchat@c-68-84-179-228.hsd1.mi.comcast.net] has quit. (Client Quit)
#314 [12:00] <Bloop> https://paste.ubuntu.com/p/DpPN2R7c4c/
#315 [12:00] * kaitlyn [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#316 [12:01] <mattym> Bloop, When loading the world, are you able to do anything at all before you get the crash info?
#317 [12:02] <Bloop> I am unable to do able to any thing when it crashes.
#318 [12:03] * Bob [webchat@mta-98-29-232-241.cinci.rr.com] has joined #minecrafthelp
#319 [12:04] * gaagaao [webchat@88-115-76-66.elisa-laajakaista.fi] has joined #minecrafthelp
#320 [12:04] <mattym> ??> Bloop win/reinst
#321 [12:04] <Absol> Bloop: You may need to reinstall the locally installed files that Minecraft puts into place.
#322 [12:04] <Absol> Bloop: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#323 [12:05] <Bloop> What about the backups folder?
#324 [12:05] <mattym> Bloop, Keep it if you believe you will need those.
#325 [12:06] <Bloop> Ok.
#326 [12:06] <Bob> I tried to swap to the pirate language and it swapped to a different one. I keep on trying to change it back to english (us) but it either crashes or swaps to a random language. This is happening on both the latest snapshot and 1.13.2.
#327 [12:06] <mattym> ??> Bob win/reinst
#328 [12:06] <Absol> Bob: You may need to reinstall the locally installed files that Minecraft puts into place.
#329 [12:06] <Absol> Bob: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#330 [12:07] <Bloop> I have crash logs, will they help you
#331 [12:08] <mattym> Bloop, No, the other logs showed enough for now
#332 [12:08] <Bob> Absol everything exept for saves?
#333 [12:08] <mattym> Bob, YEs
#334 [12:09] * Niilu [webchat@cC42ABF51.dhcp.as2116.net] has joined #minecrafthelp
#335 [12:11] <gaagaao> Hello, minecraft deleted my map by bug i started playing that map since 2016 i played only that. How can i get back my map. Could you please help me? Newest update made problems to my map and deleted it today 21.12.2018 it was that panda and christmas update. Could you give me my map back i am sure you can do it or help me. I will be thankful if i
#336 [12:11] <gaagaao> can get back my map i played it almost average 4 hours everyday it was very big creative city map with 20 skycrapers 2 sportarenas 17 modernhouses and much more. Please help me.:)
#337 [12:12] * Anti [webchat@88-97-7-39.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#338 [12:12] <mattym> gaagaao, Nothing we can do.
#339 [12:12] <Niilu> Hello. This is the first time doing something like ths, so I don't really know much about this, and if I am doing it correct. My Minecraft problem is, that when I registered my user I used an e-mail (of course). But, that e-mail got deleted, and now I can't get back into the account, With any of my e-mail accounts (I created a new one). I checked o
#340 [12:12] <Niilu> n NameMC, and it says that my account still exists. So I just Wonder, how can I possibly log back into Minecraft?
#341 [12:13] <gaagaao> why you cant do anything ?
#342 [12:13] <mattym> Niilu, Even if the email was deleted, it should not have changed the log in info. Does your login info no longer work?
#343 [12:14] <Anti> Think I have a corrupt chunk, never experienced one before so I'm guessing. Got a power cut while I was playing, now if I go within a certain distance of a particular coord (don't know if it's the coord itself or something nearby, it's just a landmark I've come to associate with the issue), minecraft with hard CTD. Generally it take ten to twenty r
#344 [12:14] <Anti> e-launches to get myself far enough away that it doesn't happen, but the coord is dangerously close to my base so I keep accidentally setting it off. Besides moving my entire homestead, what are my options?
#345 [12:14] <mattym> gaagaao, Because unless you made your own backup of the world, they are not saved anywhere else.
#346 [12:14] <Niilu> I don't know what you mean. When I enter my e-mail address and my password, it doesn't log in.
#347 [12:14] <mattym> ??> Niilu account/send-email
#348 [12:14] * thelounge38 [webchat@cpe-71-70-175-245.nc.res.rr.com] has joined #minecrafthelp
#349 [12:14] * Espercorn kicked thelounge38 from #minecrafthelp (Reason: helounge38 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#350 [12:14] <Absol> Niilu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#351 [12:14] <Absol> Niilu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#352 [12:14] <gaagaao> but i didnt delete that
#353 [12:15] <mattym> Anti, What version?
#354 [12:15] <Anti> 1.13.2
#355 [12:15] <Anti> World was created in that version, not updated to it.
#356 [12:15] <mattym> gaagaao, Again, NOTHING WE CAN DO!
#357 [12:15] <gaagaao> i have clip
#358 [12:15] <Niilu> Okay, thanks for replying. I will try that!
#359 [12:16] <mattym> Anti, Ok, unfortunately the tool I had in mind does not work with that versions currently. You may want to check around google or reddit/forums to see if anyone knows of a region fixing tool for 1.13.#
#360 [12:16] <Bloop> Did you ever make a backup of your world gaagaao?
#361 [12:16] <Lord_Ralex> gaagaao, you are using snapshots, which are meant to be for testing only
#362 [12:16] <mattym> Anti, That would ideally allow you to either fix or delete that chunk.
#363 [12:16] <Lord_Ralex> You take the risk that things can happen.
#364 [12:16] <Lord_Ralex> If you don't make your own backups, then you are responsible for anything that breaks. There are no backups of worlds unless you make it.
#365 [12:16] <gaagaao> im sure real workers can do something i think you are just lazy and dont care about real problems
#366 [12:17] <Lord_Ralex> No, they cannot
#367 [12:17] <Lord_Ralex> Because worlds are stored on your machine, and your machine alone.
#368 [12:17] <Anti> Ah, I actually came here from such a google search, but thanks anyway! I'll just keep looking.
#369 [12:17] <Lord_Ralex> When you use snapshots, you agree that "it can break stuff". And guess what happened.
#370 [12:17] <mattym> Anti, Yeah, power surges will usually corrupt completely.
#371 [12:17] * Lord_Ralex kicked gaagaao from #minecrafthelp (Reason: aagaao :So next time, read the warning labels before you burn yourself. You are the only one to blame. If it was that important, you'd not risk it.)
#372 [12:18] <Niilu> Absol, is using the Transaction ID relevant? I don't really know what it is...
#373 [12:18] <mattym> Anti, Luckily you have the option to try and fix what you still have. I am just unsure of the best way to do that on 1.13+
#374 [12:18] <mattym> Niilu, Click the link in the form that explains it.
#375 [12:18] <mattym> Niilu, If you want account help, you will need it.
#376 [12:19] <Niilu> Hmm… I sent the e-mail though, without the code, but everything else there… Won't Mojang be able to tell me how to fix this without knowing that code?
#377 [12:19] <Niilu> I didn't think I really needed it when I sent it...
#378 [12:21] <mattym> Niilu, They will either ask for it when they reply, or ask for other info to find it.
#379 [12:21] <Niilu> Okay. I just hope that I don't lose my account!
#380 [12:21] <mattym> ??> Niilu account/trans-id
#381 [12:21] <Absol> Niilu: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#382 [12:21] <mattym> Niilu, While you wait on their reply, use that info to try and find the ID.
#383 [12:22] <Niilu> Okay.
#384 [12:23] <Niilu> Thanks for helping me!
#385 [12:24] * Niilu [webchat@cC42ABF51.dhcp.as2116.net] has quit. (Quit: webchat.esper.net)
#386 [12:27] <Bloop> I think that worked, Thanks!
#387 [12:29] * trevormine [webchat@71-214-137-167.orlf.qwest.net] has joined #minecrafthelp
#388 [12:30] <trevormine> Any knowledge of helping with massive stuttering issues on modern Minecraft Versions?
#389 [12:33] * Bloop [webchat@c-24-8-58-6.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#390 [12:35] <mattym> trevormine, Can you explain in more detail what you mean?
#391 [12:37] <trevormine> The game technically runs at ~180fps with the default settings I run. Constantly micro-stutters to below 30 and worst. Seems to be aligned with any block updates.
#392 [12:37] <urielsalis> Tried enabling Vsync?
#393 [12:41] <trevormine> Does not seem to assist at all. Is sending an image link permitted?
#394 [12:41] <urielsalis> yep
#395 [12:43] <trevormine> This should give info of the issue with the f3 screen https://i.imgur.com/p7g4VXA.png
#396 [12:43] <urielsalis> trevormine, leave the RAM allocation in the default 2gb
#397 [12:44] <trevormine> The red is every time a block is broken, vsync appears to make it worse
#398 [12:47] <trevormine> This is with slowly breaking blocks https://i.imgur.com/GPLLQJw.png
#399 [13:08] * tae [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has joined #minecrafthelp
#400 [13:09] <tae> question
#401 [13:09] * banana [webchat@cpc95990-derb17-2-0-cust248.8-3.cable.virginm.net] has joined #minecrafthelp
#402 [13:09] * tae [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has quit. (Client Quit)
#403 [13:10] * monkimberly03 [webchat@e166250.upc-e.chello.nl] has joined #minecrafthelp
#404 [13:10] <banana> Hi. Does anyone know how to get a refund for the whole game. Mine doesn't work and my parents are getting it me for Christmas. Thanks
#405 [13:11] <urielsalis> banana, lets try fixing it first :P
#406 [13:11] <urielsalis> banana, what happens when you try playing?
#407 [13:12] <banana> it says we are having trouble playing this game. and i try again, but it just does the same thing.
#408 [13:12] <urielsalis> banana, can you give me the exact message?
#409 [13:13] <banana> It just crashes and takes me back to the page to download it.
#410 [13:14] <urielsalis> ??> banana launcher/log
#411 [13:14] <Absol> banana: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#412 [13:16] <monkimberly03> hello, i have had the game for maybe six years now and i enjoyed playing every part of it ! it's just that even since i got a new computer i haven't been able to log in. I have the account on my old email which has been deleted since i wasn't old enough to have one and i was too scared to ask my parents for permission- so when i want to log in it a
#413 [13:16] <monkimberly03> sks me the questions, nut i havent had to answer those since yearsss so of course i forgot- do you see my problem ? i dont have that email anymore and i dont know the answers to the questions, i hope there's a way to help me.. i mean i'm sure that i'm not the only user this has happened to
#414 [13:16] <banana> I just tried it and it loaded but then said minecraft not responding. is there anyway of getting a refund.
#415 [13:16] <urielsalis> ??> monkimberly03 account/send-email
#416 [13:16] <Absol> monkimberly03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#417 [13:16] <Absol> monkimberly03: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#418 [13:17] <urielsalis> ??> banana account/refund
#419 [13:17] <Absol> banana: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#420 [13:17] <urielsalis> banana, as you can see there, one of the conditions its having tried troubleshooting :P
#421 [13:17] <urielsalis> ??> banana tools/hjt
#422 [13:17] <Absol> banana: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#423 [13:17] <Absol> banana: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [13:18] * itsunicorn520 [webchat@69-155-104-144.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#425 [13:18] <itsunicorn520> hey
#426 [13:18] <banana> is that to get a refund
#427 [13:18] <urielsalis> banana, first link yes, second one no
#428 [13:18] <mattym> banana, To restate it, to get a refund for a "non working" game, you need to troubleshoot
#429 [13:18] * opticeez [webchat@pool-173-79-201-140.washdc.fios.verizon.net] has joined #minecrafthelp
#430 [13:18] * Webchat_23054 [webchat@99-40-6-79.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#431 [13:18] * Espercorn kicked Webchat_23054 from #minecrafthelp (Reason: ebchat_23054 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#432 [13:18] <opticeez> hello
#433 [13:18] <mattym> banana, If you do not attempt to fix they problem first, they will not refund it.
#434 [13:19] <opticeez> I can't seem to log into my account, yet I have the transaction ID
#435 [13:20] <urielsalis> opticeez, DONT post it here
#436 [13:20] <urielsalis> ??> opticeez account/send-email
#437 [13:20] <itsunicorn520> so i got some maps and its been saying for the past like day downloading and when i go to the new world tab my maps i got dont show up and im worried i wont be able to get my maps to plap
#438 [13:20] <Absol> opticeez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [13:20] <Absol> opticeez: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#440 [13:20] <banana> it works now. however i would still like a refund because i dont want anymore problems. and my family are getting me it for christmas.
#441 [13:21] <urielsalis> banana, I sent you the link earlier, want it again?
#442 [13:21] <urielsalis> banana, also, how long ago did you buy it?
#443 [13:22] <banana> Today!
#444 [13:22] <itsunicorn520> so i got some maps and its been saying for the past like day downloading and when i go to the new world tab my maps i got dont show up and im worried i wont be able to get my maps to play this is kinda ridiculous how the shop works and how it just can decide after someone buying something whether or not they will actually get it
#445 [13:23] <urielsalis> ??> banana account/refund
#446 [13:23] <Absol> banana: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#447 [13:23] <urielsalis> banana, in that link you have the instructions
#448 [13:23] <urielsalis> banana, note that "Im getting it for christmas" is probably not a valid one, as you can get something else for christmas instead :p
#449 [13:24] <urielsalis> itsunicorn520, in bedrock?
#450 [13:24] * monkimberly03 [webchat@e166250.upc-e.chello.nl] has quit. (Quit: webchat.esper.net)
#451 [13:24] <itsunicorn520> yes
#452 [13:24] <urielsalis> itsunicorn520, sorry, but most people here only have experience with the java edition
#453 [13:24] <urielsalis> itsunicorn520, you can try discord or the forums though!
#454 [13:24] <urielsalis> itsunicorn520, forums is minecraftforums.net, discord is discord.gg/minecraft
#455 [13:24] <itsunicorn520> can you send me the link
#456 [13:24] <itsunicorn520> oh lol
#457 [13:25] <banana> Ok. but i just want the refund. i have dont the email bit. do you know how long it will take??
#458 [13:25] <itsunicorn520> thanks
#459 [13:25] <urielsalis> banana, depends on when you do it. Its already past 6pm in sweden and next week is a holiday so they will be running at low capacity. If you send it now you have a chance before the holiday rush
#460 [13:26] * zobelina [webchat@nrbaon0452w-lp130-04-70-29-57-65.dsl.bell.ca] has joined #minecrafthelp
#461 [13:27] * itsunicorn520 [webchat@69-155-104-144.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#462 [13:27] <zobelina> my email associated with my account was hacked and I can't remember my password
#463 [13:27] <urielsalis> ??> zobelina account/send-email
#464 [13:27] <Absol> zobelina: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [13:28] <Absol> zobelina: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#466 [13:29] <zobelina> Ive done both of these. all I have to do is wait?
#467 [13:29] <urielsalis> zobelina, yep, its a public holiday next week + holiday rush so they might be a little slow :/
#468 [13:29] <banana> Ok.Thanks
#469 [13:30] <zobelina> aw man okay. Thanks!
#470 [13:30] <urielsalis> np :)
#471 [13:30] * ItzSeytan [webchat@bb406b90.virtua.com.br] has joined #minecrafthelp
#472 [13:30] <ItzSeytan> Ola?
#473 [13:30] <ItzSeytan> Ola?
#474 [13:30] * zobelina [webchat@nrbaon0452w-lp130-04-70-29-57-65.dsl.bell.ca] has left #minecrafthelp
#475 [13:30] <ItzSeytan> Preciso de ajuda
#476 [13:30] <ItzSeytan> muita ajuda
#477 [13:31] <ItzSeytan> não tenho mais acesso a minha conta da mojang
#478 [13:31] <ItzSeytan> pfvr alguém me ajuda.
#479 [13:31] <urielsalis> ??> ItzSeytan lang/pt
#480 [13:31] <Absol> ItzSeytan: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#481 [13:31] <urielsalis> ItzSeytan, what is your username?
#482 [13:31] <ItzSeytan> Gabriel
#483 [13:32] <ItzSeytan> ItzSeytan is my username
#484 [13:33] <urielsalis> ItzSeytan, perfect. Have you tried resetting your password?
#485 [13:33] * xSkyNer [webchat@188.146.165.240.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#486 [13:34] <ItzSeytan> I tried several times to send the message to reset my email password, but I do not receive anything, I'm not mistaken in the login email, but I do not receive anything, my god
#487 [13:34] <urielsalis> ??> ItzSeytan account/send-email
#488 [13:34] <Absol> ItzSeytan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#489 [13:34] <Absol> ItzSeytan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#490 [13:35] <xSkyNer> My problem is that I can not log in on my own behalf. I wanted to ask if there would be a chance to lose e-mail and sign up for the game ???
#491 [13:36] * ItzSeytan [webchat@bb406b90.virtua.com.br] has quit. (Quit: webchat.esper.net)
#492 [13:36] <mattym> xSkyNer, You mean your login information does not work?
#493 [13:40] * banana [webchat@cpc95990-derb17-2-0-cust248.8-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#494 [14:00] * TheDutchAvenger [webchat@rt74bb247-213-199.routit.net] has joined #minecrafthelp
#495 [14:00] <TheDutchAvenger> hello i have some problem about me minecraft please can you guys help me?
#496 [14:00] <mattym> TheDutchAvenger, Explain the problem
#497 [14:00] <urielsalis> TheDutchAvenger, hi, what problem?
#498 [14:05] <TheDutchAvenger> I have a problem with startup and then gives minecraft crash report, you know what might be going on with this?
#499 [14:05] <mattym> ??> TheDutchAvenger launcher/log
#500 [14:05] <Absol> TheDutchAvenger: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#501 [14:05] <TheDutchAvenger> i cant send here the loggs its too big.
#502 [14:06] <mattym> TheDutchAvenger, Read the instructions
#503 [14:06] <TheDutchAvenger> on that site?
#504 [14:06] <mattym> TheDutchAvenger, Yes
#505 [14:06] * _NML_ [webchat@c145-130.icpnet.pl] has joined #minecrafthelp
#506 [14:06] <_NML_> speak polisch?
#507 [14:07] * _NML_ [webchat@c145-130.icpnet.pl] has quit. (Client Quit)
#508 [14:08] * _NML_ [webchat@c145-130.icpnet.pl] has joined #minecrafthelp
#509 [14:08] <_NML_> hi
#510 [14:08] <TheDutchAvenger> I have a problem with startup and then gives minecraft crash report, you know what might be going on with this?
#511 [14:08] <mattym> TheDutchAvenger, Follow the instructions you were given, give us the link to the log
#512 [14:09] <_NML_> speak polisch?
#513 [14:09] <TheDutchAvenger> No
#514 [14:09] * _NML_ [webchat@c145-130.icpnet.pl] has quit. (Client Quit)
#515 [14:12] <TheDutchAvenger> I've entered it so can you view it now so I can expect an answer?
#516 [14:12] <mattym> TheDutchAvenger, We need the link to it
#517 [14:16] <TheDutchAvenger> What i tell you before i have the oldest versie of minecraft so that site doesnt work.
#518 [14:16] <mattym> TheDutchAvenger, Minecraft has nothing to do with the site working or not.
#519 [14:17] <mattym> TheDutchAvenger, Follow the instructions you were given, give us the link they tell you to create.
#520 [14:20] <TheDutchAvenger> I can not do it through that site because that is the new launcher and I still have the old one so via that site it is a different launcher than me and so does not work with me so how can I do it?
#521 [14:20] * skkraft [webchat@p5485E4D9.dip0.t-ipconnect.de] has joined #minecrafthelp
#522 [14:21] <mattym> TheDutchAvenger, We do not support the older launcher.
#523 [14:21] <TheDutchAvenger> How can i upgrade it?
#524 [14:21] * skkraft [webchat@p5485E4D9.dip0.t-ipconnect.de] has quit. (Client Quit)
#525 [14:21] <mattym> TheDutchAvenger, Download the latest launcher from minecraft.net/download
#526 [14:22] <TheDutchAvenger> ok moment i will do it.
#527 [14:33] * starlight02 [webchat@pc7-243.chomiczowka.waw.pl] has joined #minecrafthelp
#528 [14:33] <starlight02> help pls ;b
#529 [14:35] <starlight02> i can migrated my acc, but i dont remeber my email
#530 [14:35] <starlight02> help
#531 [14:35] <mattym> ??> starlight02 account/send-email
#532 [14:35] <Absol> starlight02: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#533 [14:35] <Absol> starlight02: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#534 [14:37] <starlight02> Absol I do not remember the email and I do not have access to
#535 [14:37] <starlight02> Transaction ID and/or gift code
#536 [14:38] <starlight02> I have already written to mojang
#537 [14:38] <starlight02> thx
#538 [14:40] * Exc [webchat@router-zdi1.cms.cz] has joined #minecrafthelp
#539 [14:41] <Exc> Hello i have problem with my minecraft multiplayer when i want to join any server it says java.lang.nullpointerexception group please help
#540 [14:41] <mattym> ??> Exc tools/hjt
#541 [14:41] <Absol> Exc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#542 [14:41] <Absol> Exc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#543 [14:43] <Exc> Uh is there any easier way ?
#544 [14:43] <mattym> Exc, Not really.
#545 [14:45] * TheDutchAvenger [webchat@rt74bb247-213-199.routit.net] has quit. (Quit: webchat.esper.net)
#546 [14:47] <Exc> Iam little bit scared can i know what will you do with that text ?
#547 [14:48] <mattym> Exc, Its a list of running programs and processes on the computer. We use it to see if anything on the PC is conflicting with the game.
#548 [14:48] <mattym> Exc, The error you have is known to be caused by such things.
#549 [14:50] <Exc> Ok i have it where i have to paste it? here ?
#550 [14:50] <mattym> Exc, Paste the link you created to the chat.
#551 [14:50] <Exc> https://paste.ubuntu.com/p/Ygh6bYfmwf/
#552 [14:50] <mattym> Exc, Ok just a moment.
#553 [14:51] <mattym> Exc, Are you using any VPN, or Proxy software/services?
#554 [14:51] <Exc> no
#555 [14:52] <mattym> Exc, I am seeing in the log that one was used, is that accurate to your knowledge?
#556 [14:53] <Exc> I used vpn for my security but i uninstalled it
#557 [14:53] <mattym> Exc, Ok, just a moment.
#558 [14:53] <mattym> ??> Exc win/hosts/edit
#559 [14:53] <Absol> Exc: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#560 [14:53] * starlight02 [webchat@pc7-243.chomiczowka.waw.pl] has quit. (Quit: webchat.esper.net)
#561 [14:53] <Absol> Exc: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#562 [14:53] <mattym> Exc, Once you have that opened, in that way let me know.
#563 [14:57] * LionOfDarkness [webchat@p4FF4BF40.dip0.t-ipconnect.de] has joined #minecrafthelp
#564 [14:57] <Exc> i opened etc but in etc i dont have file hosts
#565 [14:58] <mattym> Exc, You did not open it according to the instructions. Please try again from the top
#566 [14:58] <LionOfDarkness> Heloo Cann someone help me, please ? I would like to change my email, but I no longer have access to my current one
#567 [14:59] <mattym> ??> LionOfDarkness account/send-email
#568 [14:59] <Absol> LionOfDarkness: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#569 [14:59] <Absol> LionOfDarkness: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#570 [14:59] <LionOfDarkness> Transaction Id ?
#571 [15:00] <mattym> LionOfDarkness, See the form that was linked for more information.
#572 [15:05] <LionOfDarkness> What can i do if i haven´t got the Trasaction Id. I bought Minecraft about 10 Years ago
#573 [15:05] <mattym> LionOfDarkness, Try without it and see what they ask for instead.
#574 [15:20] * Faace [webchat@modemcable084.140-179-173.mc.videotron.ca] has joined #minecrafthelp
#575 [15:20] <Faace> Hi
#576 [15:21] <Faace> I can't change my password, i'm not receiving any email when i try to change it :/
#577 [15:21] <Faace> i checked everywhere where the email might be but nothing
#578 [15:21] <mattym> Faace, Are you sure you checked the right email, and any spam/junk folders in that email
#579 [15:22] <Faace> yeah like 5 times
#580 [15:22] <mattym> ??> Faace account/send-email
#581 [15:22] <Absol> Faace: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#582 [15:22] <Absol> Faace: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#583 [15:22] <Faace> I checked
#584 [15:23] <Faace> i checked my transaction id for hours but i can't find it :(
#585 [15:23] <Faace> it's was more than 3 year ago
#586 [15:23] <mattym> ??> Faace account/trans-id
#587 [15:23] <Absol> Faace: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#588 [15:24] <mattym> Faace, Did you use the methods listed in the link from Absol ?
#589 [15:24] <Faace> i called my card and then sended me all my transaction from the past 5 years but nothing
#590 [15:24] <Faace> Pyrotech__ is my acc name
#591 [15:24] <mattym> Faace, Was that card what you used to purchase it?
#592 [15:25] <Faace> Visa
#593 [15:25] <mattym> Faace, I am asking, are you sure that was the card used for the purchase?
#594 [15:25] <Faace> yep
#595 [15:26] <mattym> Faace, Let Mojang know that in the message and they may be able to find a different way to confirm it.
#596 [15:27] <Faace> That's what i did but they're only at dec 15 email rn so i tried your site so you might help me :)
#597 [15:28] <mattym> Faace, We cannot help with account issues.
#598 [15:29] <Faace> ok, thanks for your time :)
#599 [15:29] <Faace> Have a nice day
#600 [15:30] * Faace [webchat@modemcable084.140-179-173.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#601 [15:31] * Al [webchat@cpe-65-190-62-45.nc.res.rr.com] has joined #minecrafthelp
#602 [15:31] <Al> minecraft wont open
#603 [15:31] * Al [webchat@cpe-65-190-62-45.nc.res.rr.com] has quit. (Client Quit)
#604 [15:39] * Lyle [webchat@206-83-250-40.edurostream.com] has joined #minecrafthelp
#605 [15:41] * Alex19926 [webchat@aftr-95-222-27-237.unity-media.net] has joined #minecrafthelp
#606 [15:42] * Lyle [webchat@206-83-250-40.edurostream.com] has quit. (Client Quit)
#607 [15:42] <Alex19926> hey, can someone help me? someone hacked my borthers account and i found a website where all of the accounts are stored... hie is in there aswell
#608 [15:42] <Alex19926> its a huge collection of emails and passwords for minecraft accounts
#609 [15:43] <mattym> ??> Alex19926 account/send-email
#610 [15:43] <Absol> Alex19926: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#611 [15:43] <Absol> Alex19926: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#612 [15:43] <mattym> Alex19926, Use the info Absol linked to recover the account. Include the info and link you found with the compromised accounts as well.
#613 [15:44] * maxmojo3 [webchat@181.64.4.139] has joined #minecrafthelp
#614 [15:45] <maxmojo3> hello
#615 [15:54] * Alex19926 [webchat@aftr-95-222-27-237.unity-media.net] has quit. (Quit: webchat.esper.net)
#616 [16:33] * Foldager [~Foldager@178.157.222.221] has joined #minecrafthelp
#617 [16:33] * Foldager [~Foldager@178.157.222.221] has quit. (Read error: -0x7880: SSL - The peer notified us that the connection is going to be closed)
#618 [16:40] * James [webchat@68-119-109-176.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#619 [16:40] * Maggie [webchat@75-168-134-194.mpls.qwest.net] has joined #minecrafthelp
#620 [16:41] <James> I'm having a problem with my account. I bought a prepaid card and went to redeem it but now i'm just stuck on a "Placing order" screen
#621 [16:42] * Jimpalainen [webchat@90-227-171-159-no508.tbcn.telia.com] has joined #minecrafthelp
#622 [16:44] <Jimpalainen> Hi, my minecraft realm was reset when I logged in. All progress seems to have been lost :-(
#623 [16:44] <Jimpalainen> Restoring backups didn'
#624 [16:44] <Jimpalainen> help.
#625 [16:44] * Maggie [webchat@75-168-134-194.mpls.qwest.net] has quit. (Client Quit)
#626 [16:52] * Piratesbomb [webchat@ip5b408e8c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#627 [16:53] * Piratesbomb [webchat@ip5b408e8c.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#628 [16:59] * Squidplumber [webchat@c-69-255-2-173.hsd1.md.comcast.net] has joined #minecrafthelp
#629 [16:59] <Squidplumber> anyone here
#630 [16:59] <Squidplumber> i need to talk to someone about a server
#631 [17:00] <Squidplumber> dang thats not epic
#632 [17:00] <Squidplumber> i can wait tho
#633 [17:03] * James [webchat@68-119-109-176.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#634 [17:03] <Squidplumber> oof
#635 [17:04] <mattym> Squidplumber, Explain the problem or ask the question.
#636 [17:05] <Squidplumber> aight
#637 [17:05] <Squidplumber> are server owners allowed to take away donator permissions
#638 [17:05] <Squidplumber> like without banning the player
#639 [17:06] <urielsalis> Squidplumber, that depends on how much you want to make your community angry
#640 [17:06] <urielsalis> Squidplumber, why would people donate if you can just take it away?
#641 [17:06] <Squidplumber> im the victim
#642 [17:06] <Squidplumber> i got my donator permissions taken away
#643 [17:06] <Squidplumber> are server owners allowed to do that
#644 [17:06] <mattym> Squidplumber, Its up to the server owner.
#645 [17:06] <Squidplumber> aight then
#646 [17:07] <webrosc> donator permissions sounds like a breach of the EULA to me, but yeah, server owner choice with removing them
#647 [17:07] <Squidplumber> well then
#648 [17:07] <Squidplumber> thanks
#649 [17:07] <Squidplumber> time to eat a brick
#650 [17:11] * Nick [webchat@213.250.137.210] has joined #minecrafthelp
#651 [17:12] * Nick is now known as Guest84338
#652 [17:15] <Guest84338> I just downloaded java edition on my computer, but when I open it, its pitch black. when I move my cursor around I can click on two diferent lines to write some things, but when I click it does not make anything.
#653 [17:16] <mattym> Guest84338, On the launcher, or in the game itself?
#654 [17:16] <Guest84338> Launcher
#655 [17:17] * athoummm [webchat@atoulouse-655-1-765-97.w109-220.abo.wanadoo.fr] has joined #minecrafthelp
#656 [17:17] <mattym> ??> Guest84338 tools/hjt
#657 [17:17] <Absol> Guest84338: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#658 [17:17] <Absol> Guest84338: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#659 [17:17] <athoummm> bonsoir besoin aide svp
#660 [17:17] <athoummm> bonsoir besoin aide svp
#661 [17:18] * athoummm [webchat@atoulouse-655-1-765-97.w109-220.abo.wanadoo.fr] has left #minecrafthelp
#662 [17:23] * tae [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has joined #minecrafthelp
#663 [17:23] <tae> quEstion
#664 [17:23] <Guest84338> I did all this but I dont knw what link you mean
#665 [17:23] <webrosc> tae, ask your question
#666 [17:23] <mattym> Guest84338, The one the paste you made with your info.
#667 [17:24] <tae> so like my account got hacked, and they changed my user name. and its inappropriate. could i contact mojang to change it before the 30 day wait. This just happened last night.
#668 [17:24] <mattym> tae, No
#669 [17:24] <mattym> tae, I like how you made up new details when you didnt get the answer you wanted tho.
#670 [17:24] <mattym> !ban tae
#671 [17:24] * Absol kicked tae from #minecrafthelp (Reason: ae :You have been removed from this channel)
#672 [17:25] <Guest84338> +mattym im not sure i understand your sentence
#673 [17:26] <mattym> Guest84338, The instructions told you to use the paste.ubuntu.com site to post the log. We need the address/URL/Link to that page you made.
#674 [17:27] <Guest84338> https://paste.ubuntu.com/p/DS4xg4nZCx/
#675 [17:27] <mattym> Guest84338, Ok, one more
#676 [17:27] <mattym> ??> Guest84338 win/dxdiag
#677 [17:27] <Absol> Guest84338: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#678 [17:34] * LordOfChaos [webchat@cpe-24-209-10-15.cinci.res.rr.com] has joined #minecrafthelp
#679 [17:35] <LordOfChaos> I accidentally deleted a minecraft world. How do I recover it?
#680 [17:35] <mattym> LordOfChaos, Time machine.
#681 [17:36] <LordOfChaos> well... thaaaanks... but i dont have one of those available currently. any other ways?
#682 [17:37] <mattym> LordOfChaos, Did you delete it from ingame, or via the files.
#683 [17:37] <LordOfChaos> in the game
#684 [17:38] <mattym> LordOfChaos, One moment.
#685 [17:38] <LordOfChaos> ok
#686 [17:39] <mattym> LordOfChaos, Make any backups?
#687 [17:40] <LordOfChaos> I have not, but do you think since I deleted it ingame that there would be backup files somewhere?
#688 [17:40] <mattym> LordOfChaos, No, this is why the game warns you when deleting something.
#689 [17:41] <LordOfChaos> it never warned me
#690 [17:41] <mattym> LordOfChaos, It warns you whenever you try to delete a world.
#691 [17:42] <webrosc> as you don't have a time machine i think the only small chance might be forensic recovery software, but if you made a new world or done much on the computer it may not be able to recover the files fully
#692 [17:42] <LordOfChaos> i actually don't know how it deleted, i got on minecraft and the world was not there
#693 [17:42] <webrosc> but that ^^^ is a long shot and the software costs
#694 [17:42] <mattym> LordOfChaos, Is it still in your saves folder?
#695 [17:42] <webrosc> wait, did you delete it, or was it just not in list?
#696 [17:43] * webrosc is slow typing
#696 [17:43] <LordOfChaos> sorry, this is where i show my ignorance, how do i get to the saves folder?
#697 [17:43] <mattym> LordOfChaos, Windows PC?
#698 [17:43] <LordOfChaos> yeah
#699 [17:43] <mattym> ??> LordOfChaos win/.minecraft
#700 [17:43] <Absol> LordOfChaos: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#701 [17:44] <mattym> LordOfChaos, It will be in the folder Absol described getting to.
#702 [17:44] <LordOfChaos> ok thanks for the help, i have to go.
#703 [18:05] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#704 [18:34] * hazyherguevara [webchat@201-209-134-4.genericrev.cantv.net] has joined #minecrafthelp
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#706 [18:38] * will2 [webchat@cpe-173-89-112-175.neo.res.rr.com] has joined #minecrafthelp
#707 [18:38] <will2> my minecraft keeps giving me errors like java and freezes. im using windows 8.1
#708 [18:39] <mattym> will2, What is the exact error message?
#709 [18:39] <will2> Java(TM) Platform SE binary erro
#710 [18:41] * hazyher [webchat@201-209-134-4.genericrev.cantv.net] has joined #minecrafthelp
#711 [18:41] <hazyher> hola
#712 [18:42] * hazyher [webchat@201-209-134-4.genericrev.cantv.net] has quit. (Client Quit)
#713 [18:42] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#714 [18:43] <mattym> ??> will2 tools/hjt
#715 [18:43] <Absol> will2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [18:43] <Absol> will2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [18:44] <will2> what is highjackthis
#718 [18:44] <will2> ]
#719 [18:45] <mattym> will2, A tool we use.
#720 [19:24] * Miracle [webchat@host213-122-79-111.range213-122.btcentralplus.com] has joined #minecrafthelp
#721 [19:26] <Miracle> I have lost the email for my miinecraft account so i can't migrate it, i contacted support but they wanted a transaction ID which i cant get due tot he fact that my mothers paypal was hacked and she had it deleted along with her email for it. Is there anything else i can do to prove that i am the owner of the account?
#722 [19:26] <mattym> Miracle, You were already in contact with Mojang regarding the issue?
#723 [19:27] <Miracle> Yes they weren't much help though they kept resending me the same email which was no help at all
#724 [19:27] * FairBunny [webchat@bd0724fc.virtua.com.br] has joined #minecrafthelp
#725 [19:27] <mattym> Miracle, Then no, if they have not offered an alternative, there is no other option.
#726 [19:28] <FairBunny> hi
#727 [19:28] <Miracle> Hi
#728 [19:28] <FairBunny> i need help
#729 [19:28] * Miracle [webchat@host213-122-79-111.range213-122.btcentralplus.com] has quit. (Client Quit)
#730 [19:29] <FairBunny> I try to get into my mine and say that there is another one using my account
#731 [19:29] <mattym> FairBunny, What is the exact message?
#732 [19:31] <FairBunny> I can not get into my minecraft because it appears that someone is using my account on another device
#733 [19:33] <FairBunny> I'm sorry if I take too long to speak, I'm Brazilian, and I have to translate to speak
#734 [19:34] <mattym> FairBunny, What version of Minecraft?
#735 [19:37] * FairBunny0 [webchat@bd0724fc.virtua.com.br] has joined #minecrafthelp
#736 [19:37] <FairBunny0> HI OU NAO
#737 [19:37] <FairBunny0> oi
#738 [19:38] * FairBunny0 [webchat@bd0724fc.virtua.com.br] has quit. (Client Quit)
#739 [19:50] * CamargoZ [webchat@170-0-155-220.connectatelecom.net.br] has joined #minecrafthelp
#740 [19:50] <CamargoZ> Ola
#741 [19:50] <CamargoZ> Hi
#742 [19:51] <CamargoZ> Can you help me?
#743 [19:51] <CamargoZ> Can you help me?
#744 [19:51] <CamargoZ> Can you help me?
#745 [19:51] * Porkyle [~Porkyle@87-95-214-141.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#746 [19:51] <CamargoZ> Can you help me?
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#748 [19:53] * Porkyle [~Porkyle@87-95-214-141.bb.dnainternet.fi] has joined #minecrafthelp
#749 [19:53] * sharkattacksmash [webchat@50-24-138-18.bcstcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#750 [19:54] <sharkattacksmash> We are currently experiencing a fatal error message when we attempt to play Minecraft and it kicks us out of the game. We did verify we have an updated Java version
#751 [19:55] <sharkattacksmash> This is what we are receiving as an error:
#752 [19:56] <mattym> ??> sharkattacksmash launcher/log
#753 [19:56] <Absol> sharkattacksmash: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#754 [19:58] <sharkattacksmash> https://paste.ubuntu.com/p/B5DwZs5jxV/
#755 [19:59] <mattym> sharkattacksmash, Does it crash as soon as you try to start the game? Or only once you tell it to load a world or server?
#756 [19:59] <sharkattacksmash> it will load the world and you can try to play for about a 30 seconds or so then it will error out
#757 [19:59] <mattym> sharkattacksmash, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#758 [20:00] * bob [webchat@cpe-76-95-167-194.socal.res.rr.com] has joined #minecrafthelp
#759 [20:01] <sharkattacksmash> they were on, i just turned the VBO's off and giving a test run
#760 [20:02] <mattym> sharkattacksmash, Fair warning, that computer will not be powerful enough to keep up with Minecraft much longer.
#761 [20:03] <bob> Hello, I'm having trouble downloading 1.13.2. the launcher doesn't crash but displays "Failed to download file. fastutil-8.2.1.jar"
#762 [20:03] <bob> Can anyone help with this, thanks
#763 [20:03] <mattym> ??> bob error/download
#764 [20:03] <Absol> bob: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#765 [20:05] <bob> ive already looked through that list. If i remove anything there to download this, and then just reinstall those programs back will i have any problems
#766 [20:05] <mattym> bob, Yes
#767 [20:05] <bob> cause then id be removing discord which would suck
#768 [20:05] <mattym> bob, Discord is not a cause of that issue
#769 [20:05] <mattym> bob, Are you sure you checked for everything?
#770 [20:06] <bob> yea I searched on apps and features as instructed
#771 [20:06] <bob> searched for every single one on the list
#772 [20:06] <mattym> ??> bob tools/hjt
#773 [20:06] <Absol> bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#774 [20:06] <Absol> bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#775 [20:07] * River [webchat@c-69-143-126-142.hsd1.md.comcast.net] has joined #minecrafthelp
#776 [20:07] <River> ey anyone available to help me out ?
#777 [20:07] <River> take that as a no. good day
#778 [20:07] * River [webchat@c-69-143-126-142.hsd1.md.comcast.net] has quit. (Client Quit)
#779 [20:08] <bob> Absol https://paste.ubuntu.com/p/zH46sVnnf5/
#780 [20:10] * Addie [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#781 [20:10] * Rematog [webchat@173-28-188-163.client.mchsi.com] has joined #minecrafthelp
#782 [20:12] <Addie> My little brother and I are trying to play Minecraft together through LAN connection but I am able to connect to his game but he can not connect to mine, we have tried a variety of methods to try to fix the issues but we had no luck.
#783 [20:12] <mattym> bob, Ok, also when the error shows up, there should be a button with more info or show all
#784 [20:12] <mattym> bob, Can you click that and get me a paste of the full error as well.
#785 [20:12] <mattym> Addie, Have you tried the direct connect option?
#786 [20:13] <Rematog> I havent logged in Minecraft in years. I cant log in because I cant remember my username. I can remember my email and I reset my pass so i have that too but i cant log in because I dont remember my username/
#787 [20:13] <mattym> Rematog, Have you tried logging in with the email and password, email in place of the username
#788 [20:13] <bob> https://paste.ubuntu.com/p/WbPCF8MQWX/
#789 [20:13] <Addie> Yes, he has tried using that method but the thing is, it would say he has joined but would be immediately kicked out saying he was disconnected or it failed to connect.
#790 [20:13] <bob> this is what you mean right? i just copy pasted everything in the error box
#791 [20:14] <Rematog> so use email then email for username then pass?
#792 [20:14] <Rematog> ill try it
#793 [20:14] <mattym> bob, Ok, nothing that would normally cause that error is jumping out at me.
#794 [20:14] <mattym> bob, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#795 [20:15] <mattym> Addie, It could be any number of settings on the computer or network. Are you familiar at all with your computers settings?
#796 [20:16] <Addie> It would depend on which type of settings I would have to configure.
#797 [20:17] <mattym> Addie, You can try and temporarily disable the Windows Firewall, then see if he is able to connect to yours.
#798 [20:18] <Addie> So just completely turn it off for now.
#799 [20:18] <mattym> Yes
#800 [20:19] <bob> Absol only thing I have from that list is a firewall. I tried to "allow an app through the firewall" for minecraft but wasnt there.
#801 [20:19] <bob> Would you suggest i just disable it which I try to download it again
#802 [20:19] <mattym> bob, Worth a try.
#803 [20:19] <bob> Also, in that error box that I pasted. There is a download link, is that anything I should be concerned about
#804 [20:20] <mattym> bob, One more step tho.
#805 [20:20] <Rematog> i tried to use email in place of username, doesnt work
#806 [20:20] <mattym> bob, Its the link the launcher was trying to get the file from.
#807 [20:20] <mattym> bob, So, no nothing to worry about
#808 [20:20] <mattym> ??> bob win/reinst
#809 [20:20] <Absol> bob: You may need to reinstall the locally installed files that Minecraft puts into place.
#810 [20:20] <Absol> bob: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#811 [20:20] <mattym> bob, Try the new instructions from Absol so we can see if a fresh start helps.
#812 [20:20] <mattym> ??> Rematog account/send-email
#813 [20:20] <Absol> Rematog: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#814 [20:20] <Absol> Rematog: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#815 [20:21] <Rematog> okay
#816 [20:21] <Rematog> thank you
#817 [20:21] * TGWither [webchat@135-23-162-231.cpe.pppoe.ca] has joined #minecrafthelp
#818 [20:21] * maxerpants [webchat@72-160-118-91.dyn.centurytel.net] has joined #minecrafthelp
#819 [20:22] <maxerpants> sex
#820 [20:22] <TGWither> My Minecraft 1.13.2 won't get past the mojang screen, help!
#821 [20:22] <maxerpants> penis
#822 [20:22] <Absol> maxerpants: Please keep it civil
#823 [20:22] <maxerpants> rape
#824 [20:23] * maxerpants [webchat@72-160-118-91.dyn.centurytel.net] has quit. (Client Quit)
#825 [20:23] <Addie> mattym, my little brother can join now but is it best to keep the firewall disabled?
#826 [20:23] <mattym> ??> TGWither tools/hjt
#827 [20:23] <Absol> TGWither: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#828 [20:23] <Absol> TGWither: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#829 [20:23] <TGWither> ok
#830 [20:23] <mattym> Addie, No, but that at least lets us know the error. Turn it back on and I will instruct you on how to make it work just for Minecraft.
#831 [20:24] <Addie> Okay, I turned it back on. What should I do next?
#832 [20:24] * J_to_the_B [webchat@50-46-211-167.evrt.wa.frontiernet.net] has joined #minecrafthelp
#833 [20:24] <mattym> Addie, First, we need to double check which Java MC is using, have you changed any launcher profile settings?
#834 [20:25] <Addie> No, I have not. When you mean that, do you mean if I launched a version of forge on a different version?
#835 [20:26] <mattym> Addie, If you changed any of the launch parameters related to java.
#836 [20:26] <Rematog> Oh I just realized I deleted all my emails a few months ago. However I can send my name and card info?
#837 [20:26] <J_to_the_B> Question:: How do I grant my kids (under 13 years old) access to the realm I purchased? [Windows 10/Xbox One. Kids have Microsoft accounts, but not Mojang accounts]
#838 [20:26] <Rematog> im pretty sure I have the same credit card I used
#839 [20:26] <mattym> Rematog, No, just say you cannot find the ID and ask what else you may be able to provide.
#840 [20:26] <mattym> Rematog, Only send that info if they ask for it.
#841 [20:26] <Addie> No, I am sure I did not touch anything within that particular area.
#842 [20:26] <Rematog> okay thanks
#843 [20:27] <mattym> Addie, Ok, if you open the launcher to the Launch Options menu, if its not already on turn on the Advanced Options there
#844 [20:27] <mattym> Addie, Then open up the profile you are trying to use, (should be the one called Latest Release)
#845 [20:28] <Addie> I already have that option turned on.
#846 [20:28] <mattym> Addie, In that window, let me know if the Java Executable box is on or off
#847 [20:28] <Addie> That box is turned off.
#848 [20:28] <TGWither> https://paste.ubuntu.com/p/BhGJptSCBT/
#849 [20:29] <mattym> Addie, Ok, turn it on, copy what is in the box next to it into the chat, then turn it back off and close out the launcher.
#850 [20:29] <mattym> ??> TGWither av/adwcleaner
#851 [20:29] <Absol> TGWither: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#852 [20:29] <Absol> TGWither: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#853 [20:29] <TGWither> okay
#854 [20:30] <Addie> C:\Program Files\Minecraft\runtime\jre-x32\1.8.0_51\bin\javaw.exe
#855 [20:30] <Addie> Is it okay if I have minecraft running during this session?
#856 [20:30] <mattym> Addie, No, for now you should turn it off.
#857 [20:32] <Addie> Okay, it is off.
#858 [20:32] <mattym> Addie, Ok, so in the Windows Firewall, you should see the option to Allow an App or feature through the windows firewall. Open that up and scroll down till you see an entry for JAVA Platform SE Binary
#859 [20:32] <mattym> Addie, There may be more than one, let me know what you see when you get there.
#860 [20:33] <Addie> I see two but one of them is checked on the left.
#861 [20:33] * TGWither [webchat@135-23-162-231.cpe.pppoe.ca] has quit. (Quit: webchat.esper.net)
#862 [20:34] <mattym> Addie, If you double click one,it should pop up a window that lest you see where the file is located for it.
#863 [20:34] <mattym> Addie, You need to check both and figure out which one is pointed to C:\Program Files\Minecraft\runtime\jre-x32\1.8.0_51\bin\javaw.exe
#864 [20:35] <mattym> Addie, Once you figure out which of the entries is linked to the one in that location. Check all 3 (1 to the left 2 to the right) boxes on its line. You may need to hit the Change Settings button at the top of the window to do so.
#865 [20:35] <mattym> Addie, Once done, save the setting and close out of the firewall options, then restart the game and test if he can still connect.
#866 [20:35] <Addie> Both of them have the same location, is that okay?
#867 [20:36] <mattym> Addie, yeah
#868 [20:36] <mattym> Addie, set both the way I described.
#869 [20:39] <Addie> It is working fine for now.
#870 [20:40] <mattym> Addie, Ok, one important thing to note
#871 [20:40] * TGWither [webchat@135-23-162-231.cpe.pppoe.ca] has joined #minecrafthelp
#872 [20:40] <mattym> Addie, It does not happens often, but on occasion Minecraft will recieve an update to the Java it installs for you (the one you just set).
#873 [20:40] <TGWither> I have restarted my computer after cleaning it
#874 [20:41] <mattym> Addie, When that happens you will need to update the firewall setting. Because as far as it knows that will be a new program to it.
#875 [20:41] <mattym> TGWither, Try the game again.
#876 [20:41] <Addie> But from my view of my skin, it is set to the default Steve skin but he sees it as the skin I always use.
#877 [20:41] <TGWither> okay
#878 [20:42] <Addie> So if there were a Java update, I just need to complete the tasks you gave me in order for this to work?
#879 [20:42] <mattym> Addie, The skins we cannot help you with. Its just a draw back of LAN
#880 [20:42] <mattym> Addie, It does not always check the player against the skins service, so it will not be able to show their skin
#881 [20:43] <mattym> Addie, Just the part about allowing something through the firewall.
#882 [20:43] <mattym> Addie, There would be a new Java entry you need to add.
#883 [20:43] <Addie> Where would I find this Java entry?
#884 [20:43] <mattym> Addie, Same place as this time.
#885 [20:44] <TGWither> Thank you guys so much, it works now :D
#886 [20:44] <mattym> To be clear, I am talking about only once they update it.
#887 [20:44] <Addie> So from the Minecraft launcher and all that.
#888 [20:45] <mattym> Addie, Yeah, just to check which version its using and where its located, so that you are able to pick the correct one in the Firewall settings.
#889 [20:46] <Addie> Okay, thank you so much for your time to help me!
#890 [20:46] <Addie> Oh and with the settings that were changed or anything, this won't affect my normal singleplayer game, will it?
#891 [20:47] <mattym> Addie, No
#892 [20:48] <Addie> If the problem persists, what should I do?
#893 [20:48] * TGWither [webchat@135-23-162-231.cpe.pppoe.ca] has quit. (Quit: webchat.esper.net)
#894 [20:49] <mattym> Addie, If it comes up again, double check the firewall settings. But that should not be an issue.
#895 [20:50] <Addie> IF the settings are where I want them, does that mean the problem will not occur.
#896 [20:51] <mattym> Addie, It should not. But like I said when we started, there are multiple things that can cause that error. For now it seems yours was the firewall and that is taken care of.
#897 [20:51] <bob> Absol Sorry I had to go afk but I cleared the .minecraft directory and tried again and this time I got a different error
#898 [20:51] <mattym> bob, Can I get the full output again.
#899 [20:51] <bob> https://paste.ubuntu.com/p/TcmR2QFpgw/
#900 [20:51] <bob> here is the error
#901 [20:52] <bob> whiule i run hijackthis again
#902 [20:53] <bob> https://paste.ubuntu.com/p/35FJyPJrvH/
#903 [20:53] <Addie> Thank you! I was just wondering because everything seemed to be working but my brother did get kicked out once within the last thirty minutes or so.
#904 [20:54] <mattym> bob, Any chance you are low on room on the computer?
#905 [20:54] <bob> nope have over a tb free
#906 [20:54] <mattym> bob, On your main/OS drive?
#907 [20:55] <bob> yes
#908 [20:55] <mattym> Addie, Since the changes were made?
#909 [20:55] <Addie> Yes that is correct.
#910 [20:56] <mattym> Addie, Well, based on the version of Java the game installed for you, there is one thing to check into.
#911 [20:56] <mattym> ??> Addie win/dxdiag
#912 [20:56] <Absol> Addie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#913 [20:57] <mattym> bob, And currently, are you connected from your home network?
#914 [20:58] <bob> yea
#915 [20:59] <mattym> ??> bob av/adwcleaner
#916 [20:59] <Absol> bob: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#917 [20:59] <Absol> bob: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#918 [20:59] <Addie> Should I paste the thing I got into here?
#919 [20:59] <mattym> Addie, The link that the instructions had you create, yes.
#920 [21:00] <Addie> Or the URL.
#921 [21:00] <Addie> https://paste.ubuntu.com/p/Hw8VzSQgS8/
#922 [21:00] <bob> is ccleaner fine to use
#923 [21:00] <mattym> bob, No
#924 [21:00] <mattym> bob, I cant even begin to list how many machines we see that have ccleaner and ADWCleaner still finds something.
#925 [21:01] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#926 [21:01] <mattym> Addie, Well, you have a 32-Bit version of Windows installed. So the game may not perform as well on that PC. Which could lead to players getting dropped when trying to run via LAN.
#927 [21:02] <mattym> Addie, Ideally, whoever has the newest computer, or more powerful computer, should be the one hosting the LAN>
#928 [21:02] <bob> ok its asking me to restart pc now
#929 [21:02] <bob> be back in a few
#930 [21:02] * bob [webchat@cpe-76-95-167-194.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#931 [21:03] <Addie> I would assume that would be my little brother's, I had no problems when I joined him earlier but we both have 32bit windows.
#932 [21:08] <Addie> But if it works for both, it would be okay, right?
#933 [21:09] <mattym> Yeah. Its just there are limitations to a 32-Bit OS, and one of those limitations could result in the computer not handling the LAN game as well.
#934 [21:10] <Addie> Alright, thanks for your help! I'll come back if there are any more issues.
#935 [21:22] * chris [webchat@115.132.0.29] has joined #minecrafthelp
#936 [21:23] <chris> I am having problem with purchasing minecraft gift code, is there any maintenance going on?
#937 [21:23] <mattym> chris, What sort of error?
#938 [21:25] <chris> it said that it is unable to process my purchase
#939 [21:25] <mattym> chris, Are you currently residing or making the purchase from the us?
#940 [21:25] <chris> No, i lived in malaysia
#941 [21:26] <mattym> chris, What payment method are you attempting to use?
#942 [21:26] <chris> visa card payment
#943 [21:27] <mattym> chris, Was the card issued to you in Malaysia?
#944 [21:27] <chris> Yeah
#945 [21:28] <mattym> chris, Call the bank/card issuer, and let them know that you need to make an International Transaction.
#946 [21:29] <chris> Ok i will try, thanks.
#947 [21:30] * chris [webchat@115.132.0.29] has quit. (Quit: webchat.esper.net)
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#950 [21:34] * Veritassa1nt [webchat@c-73-226-224-92.hsd1.nj.comcast.net] has joined #minecrafthelp
#951 [21:34] <Veritassa1nt> Hi i recently tried to log into my account after years of inactivity, it seems that it was migrated without my permission
#952 [21:34] <mattym> ??> Veritassa1nt account/send-email
#953 [21:34] <Absol> Veritassa1nt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#954 [21:35] <Absol> Veritassa1nt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#955 [21:35] <Veritassa1nt> is there anything i can do about this without a transaction reciept?
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#958 [22:00] * John [webchat@ool-ad03c24c.dyn.optonline.net] has joined #minecrafthelp
#959 [22:01] <John> whenever i start the game, it just shows the mojang screen and then just freezes forever. 1.13.2, and i end the launcher tasks and it launches right up, but then everyones skin is default
#960 [22:02] <John> 4e5rtdgfxsbrvc 8u9ioljkh.nm, y7ui8klhgj,bm n9iu8ojlk.mn,98i0po;kjl/m., 90-p[poi'k;l<?>]\
#961 [22:02] <John> sorry was cleaning my keyboard
#962 [22:05] <mattym> ??> John tools/hjt
#963 [22:05] <Absol> John: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#964 [22:05] <Absol> John: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#965 [22:06] <John> ok
#966 [22:08] <John> https://paste.ubuntu.com/p/jdJzjkSpc9/ Absol
#967 [22:08] <mattym> ??> John av/adwcleaner
#968 [22:08] <Absol> John: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#969 [22:08] <Absol> John: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#970 [22:08] <John> okay.
#971 [22:16] * CobaltBox [webchat@c-73-2-248-54.hsd1.ms.comcast.net] has joined #minecrafthelp
#972 [22:17] * boi [webchat@104-190-238-13.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#973 [22:18] <boi> hello?
#974 [22:18] <CobaltBox> Recently I tried to start up alpha/beta versions on Minecraft and the sound is absent during gameplay.
#975 [22:19] <boi> I can't migrate my account
#976 [22:20] * CobaltBox [webchat@c-73-2-248-54.hsd1.ms.comcast.net] has quit. (Client Quit)
#977 [22:20] <mattym> boi, What is preventing you from doing so.
#978 [22:21] * John [webchat@ool-ad03c24c.dyn.optonline.net] has joined #minecrafthelp
#979 [22:22] <John> Absol i restarted my PC. now minecraft won't even load, even after i close out the launchers
#980 [22:22] <mattym> John, What happens when you try now?
#981 [22:22] <John> just freezes saying (not responding
#982 [22:23] <John> this is ridiculous as i was able to play it earlier today with no issues
#983 [22:23] <mattym> John, Can you create a new HJT report, let me know if you need the instructions again.
#984 [22:24] <John> https://paste.ubuntu.com/p/FJtYfWBG4x/ mattym
#985 [22:25] <mattym> ??> John launcher/log
#986 [22:25] <Absol> John: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#987 [22:27] <John> Absol mattym https://paste.ubuntu.com/p/dpS6qxYtQf/
#988 [22:27] <mattym> ??> John mods
#989 [22:27] <Absol> John: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#990 [22:27] <mattym> John, Try again with unmodded 1.13.2
#991 [22:27] <John> wait i think i got it to work
#992 [22:28] <John> I GOT IT TO WORK
#993 [22:28] <John> thank you guys sooo much!!!
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#998 [22:50] * ZeroGaming_ [webchat@user-177-70-148-1.inova.net.br] has joined #minecrafthelp
#999 [22:50] <ZeroGaming_> Olá Alguem poderia me ajudar com uma duvida ?
#1000 [22:51] <CapFan67> ??> ZeroGaming_ lang/en
#1001 [22:51] <Absol> ZeroGaming_: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#1002 [22:52] <ZeroGaming_> Hello, could anyone help me with a question in the game?
#1003 [22:52] <CapFan67> What's the question?
#1004 [22:52] <ZeroGaming_> I wanted to know how I can change my character from Alex to Steve.
#1005 [22:53] <CapFan67> ZeroGaming_, Click on the "Skins" tab in the launcher.
#1006 [22:53] <ZeroGaming_> when I remove my skin my default character is Alex and I would like to have Steve back
#1007 [22:54] <CapFan67> ZeroGaming_, click the "Click to reset" link.
#1008 [22:55] <ZeroGaming_> I think you do not understand ...
#1009 [22:55] <mattym> ZeroGaming_, You cannot change the default unskinned character.
#1010 [22:57] <ZeroGaming_> there's no way my skin is Steve as the default?
#1011 [22:57] <CapFan67> ZeroGaming_, Clicking "Click to reset" will return your character to unskinned Steve skin. If you want alex, you can download then browse to Alex with the "Alex (slim)" link on the right.
#1012 [22:57] <CapFan67> ZeroGaming_, If for some reason you have Alex, and want to switch back to Steve (and reset isn't working), download and browse with the "Steve (classic)" link on the right.
#1013 [22:57] <ZeroGaming_> is not it
#1014 [22:58] <ZeroGaming_> I already researched
#1015 [22:58] <mattym> CapFan67, Resetting will default it to their pre-determined default skin. The setting in the skins menu or website only apply to the arms model size, not the full skin
#1016 [22:58] <CapFan67> ZeroGaming_, I just did exactly those steps twice on my test machine to make sure it works.
#1017 [22:58] <mattym> ZeroGaming_, You cannot change the default skin to steve if yours is set to Alex.
#1018 [23:00] <ZeroGaming_> mattym serious?
#1019 [23:00] <mattym> Yes
#1020 [23:00] <ZeroGaming_> neither can you leave Steve as the default again?
#1021 [23:01] <mattym> ZeroGaming_, They are both the default.
#1022 [23:01] <mattym> ZeroGaming_, The one you get is randomly determined.
#1023 [23:01] <ZeroGaming_> '-'
#1024 [23:01] <mattym> ZeroGaming_, If you want to change it, upload/apply one of the template skins, or a custom one.
#1025 [23:02] <ZeroGaming_> change the skin I know, but I wanted to know why my configuration skin was alex '-'
#1026 [23:02] <ZeroGaming_> but thanks for the help
#1027 [23:03] <ZeroGaming_> suggestion for you, this distribution could be the user's choice ...
#1028 [23:04] <mattym> Its random, so no.
#1029 [23:04] <mattym> ZeroGaming_, The ability to add is skin is for this very reason.
#1030 [23:04] <ZeroGaming_> is it that has server that my skin does not load and I do not like Alex a lot?
#1031 [23:05] <mattym> ZeroGaming_, Why does it not load?
#1032 [23:05] <ZeroGaming_> has a server that is bugged, here in Brazil it 's all bullshit' - '
#1033 [23:05] <Absol> ZeroGaming_: Please keep it civil
#1034 [23:07] <ZeroGaming_> I think it would be better if the user could choose their default configuration skin, but thanks anyway
#1035 [23:07] <ZeroGaming_> :3
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#1038 [23:09] <ZeroGaming_> Good night to you and thank you very much, you took my doubts.
#1039 [23:15] * SorryToBotherYou [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#1040 [23:15] * Apple [webchat@c-98-237-226-90.hsd1.wa.comcast.net] has joined #minecrafthelp
#1041 [23:16] <Apple> o/
#1042 [23:16] <SorryToBotherYou> Heyi have a completely updated windows 7 and the new launcher for minecraft that supports the 1.12s and 1.13 isnt the one i downloaded... i redownloaded minecraft but still got the same launcher, and its making my game really laggy
#1043 [23:16] <Apple> do any of u guys know how to recover my account, i havent played in a while and dont remember any info for it
#1044 [23:19] <mattym> ??> Apple account/send-email
#1045 [23:19] <Absol> Apple: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1046 [23:19] <Absol> Apple: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1047 [23:19] <mattym> SorryToBotherYou, What? Could you rephrase and describe what you mean?
#1048 [23:20] <Apple> oof ok, thanks
#1049 [23:20] <SorryToBotherYou> ok im sorry...
#1050 [23:20] <Apple> i just did that
#1051 [23:20] <Apple> thought maybe there was an easier way
#1052 [23:21] <SorryToBotherYou> I downloaded Minecraft from minecraft.net, but when i did i somehow downloaded the old launcher instead of the new one. I hade the new one before, probably 2 weeks ago, but then something happened to my minecraft files so i unistalled them and downloaded the game again
#1053 [23:21] <mattym> SorryToBotherYou, Did you download it directly from minecraft.net/download ?
#1054 [23:22] <SorryToBotherYou> yes
#1055 [23:22] <mattym> SorryToBotherYou, What version number does the launcher display?
#1056 [23:22] <SorryToBotherYou> let me load it up
#1057 [23:23] <SorryToBotherYou> 1.6.91
#1058 [23:24] <mattym> SorryToBotherYou, The one minecraft.net/download should always give the newest one. Are you sure you are hitting the big green Download button and not another option?
#1059 [23:25] <SorryToBotherYou> Yes X) i can try to download it right now just to make absolutly sure... if this works im officially a dunce :p
#1060 [23:25] * minecraft_steve [webchat@pool-96-250-45-115.nycmny.fios.verizon.net] has joined #minecrafthelp
#1061 [23:25] <mattym> SorryToBotherYou, Before you do that.
#1062 [23:26] <mattym> SorryToBotherYou, Uninstall or remove the current one.
#1063 [23:26] <mattym> SorryToBotherYou, Make sure you have not kept any shortcuts to it.
#1064 [23:26] <SorryToBotherYou> oh right thank you
#1065 [23:27] <minecraft_steve> Hey, theres a corrupted block that is causing my server to crash but I can't get rid of it because MCEdit isnt updated yet
#1066 [23:27] <Andrio> minecraft_steve, do you know at what coordinates?
#1067 [23:27] <minecraft_steve> Yeah, -560 24 -1346
#1068 [23:28] <Andrio> hm, I don't think /setblock works in unloaded chunks, but try it anyway
#1069 [23:28] <SorryToBotherYou> mattym it says free trial. i am signed in. will i download the whole game?
#1070 [23:28] <minecraft_steve> Already did, you're right the chunk has to be loaded
#1071 [23:28] <minecraft_steve> WorldEdit will load the chunk but then crash before the block can be replaced
#1072 [23:29] <Andrio> minecraft_steve, would you be open to wiping out that entire chunk?
#1073 [23:29] <minecraft_steve> If that fixes it yea
#1074 [23:29] <mattym> SorryToBotherYou, Yeah
#1075 [23:29] <Andrio> minecraft_steve, or is there anything there you care about?
#1076 [23:29] <Andrio> mm
#1077 [23:30] <minecraft_steve> Andrio nah I dont think anything is in that chunk anyways
#1078 [23:30] <Andrio> ok
#1079 [23:30] <Andrio> minecraft_steve, download NBTExplorer from https://www.minecraftforum.net/forums/mapping-and-modding-java-edition/minecraft-tools/1262665-nbtexplorer-nbt-editor-for-windows-and-mac
#1080 [23:31] <SorryToBotherYou> it says change, which i cant click, repair or remove...
#1081 [23:31] <minecraft_steve> Andrio how do i know which chunk to delete and what region its in
#1082 [23:31] <Andrio> minecraft_steve, math
#1083 [23:31] <minecraft_steve> Andrio what math do i do
#1084 [23:31] <Andrio> minecraft_steve, open r.-2.-3.mca, then delete the [29,11] tag
#1085 [23:32] <minecraft_steve> Andrio thanks trying now
#1086 [23:32] <mattym> SorryToBotherYou, First do remove. Once complete run it again and you should see install.
#1087 [23:32] <Andrio> minecraft_steve, basically, divide block coordinates by 16 and round down to get chunk coordinates, then divide those by 32 and round down to determine which region file that chunk is in
#1088 [23:32] <SorryToBotherYou> mattym what should i press *bites nails nervously*
#1089 [23:32] <Andrio> note: down, not toward 0
#1090 [23:32] <Andrio> minecraft_steve, I'd suggest backing up the world also
#1091 [23:33] <mattym> SorryToBotherYou, Remove
#1092 [23:33] <SorryToBotherYou> ok
#1093 [23:33] <minecraft_steve> Andrio done, trying to load again now
#1094 [23:33] <mattym> SorryToBotherYou, Once its done removing it. Run the installer/download again and you should see an Install options.
#1095 [23:34] <minecraft_steve> Andrio thanks that worked
#1096 [23:34] <SorryToBotherYou> i have an old computer so i dont expect it to be 100% but playing in 1.11.2 is not ok :|
#1097 [23:34] <Andrio> minecraft_steve, no problem
#1098 [23:34] <Andrio> minecraft_steve, no problem
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#1100 [23:35] <SorryToBotherYou> it says java platform se binary has stopped working
#1101 [23:35] <mattym> ??> tools/hjt
#1102 [23:35] <mattym> ??> SorryToBotherYou tools/hjt
#1103 [23:35] <Absol> SorryToBotherYou: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1104 [23:35] <Absol> SorryToBotherYou: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1105 [23:35] <SorryToBotherYou> i have it brb
#1106 [23:37] <SorryToBotherYou> https://paste.ubuntu.com/p/N9Jhcgbz86/
#1107 [23:38] <mattym> SorryToBotherYou, Just a moment.
#1108 [23:40] <mattym> SorryToBotherYou, Is its giving you that error when trying to remove or install it?
#1109 [23:40] <SorryToBotherYou> no
#1110 [23:41] <mattym> SorryToBotherYou, So, the new launcher installed?
#1111 [23:41] <SorryToBotherYou> its finishing installing
#1112 [23:41] <SorryToBotherYou> i...guess
#1113 [23:41] <mattym> SorryToBotherYou, So what gave you the Java error?
#1114 [23:42] <SorryToBotherYou> i dont kniow when i opened it just now it said the same thing
#1115 [23:42] <SorryToBotherYou> and wont open
#1116 [23:43] <mattym> SorryToBotherYou, Open what?
#1117 [23:43] <SorryToBotherYou> the launcher
#1118 [23:43] <mattym> ??> SorryToBotherYou av/adwcleaner
#1119 [23:43] <Absol> SorryToBotherYou: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1120 [23:43] <Absol> SorryToBotherYou: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1121 [23:44] <SorryToBotherYou> oof i probably need it SO bad
#1122 [23:44] <SorryToBotherYou> these are trusted installs right?
#1123 [23:44] <mattym> Yeah
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#1126 [23:46] <SorryToBotherYou> i ran it and it closed everything i had open
#1127 [23:46] <SorryToBotherYou> it says im supposed to restart my computer
#1128 [23:47] <mattym> SorryToBotherYou, Do so then return to the chat.
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#1130 [23:49] * Zay [webchat@c-24-0-164-140.hsd1.nj.comcast.net] has joined #minecrafthelp
#1131 [23:50] <Zay> Hi, I'm unable to login to my minecraft account, I last played in May and forgot my password, but a forgotten password email does not send to my registered email. What should I do?
#1132 [23:50] <mattym> Zay, Did you check any spam/junk folders in the email?
#1133 [23:50] * SorryToBotherYou [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#1134 [23:50] <SorryToBotherYou> I have done it
#1135 [23:51] <Zay> I did. This happened once before in 2016 but it was remedied after I migrated my previous Minecraft account to a mojang one
#1136 [23:51] <mattym> SorryToBotherYou, try starting it again.
#1137 [23:51] <SorryToBotherYou> Load MMdriver has stopped working
#1138 [23:53] <mattym> Zay, Are you sure you are trying to log in with the account info that you migrated
#1139 [23:53] <Zay> Yes I am sure.
#1140 [23:53] <mattym> ??> Zay account/send-email
#1141 [23:53] <Absol> Zay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1142 [23:53] <Absol> Zay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1143 [23:53] <SorryToBotherYou> the binary thing still isnt working
#1144 [23:54] <mattym> SorryToBotherYou, Um, so none of that makes any sense for what you are trying to do. It should not be running into those types of issues. I am beginning to think there is a larger problem with the computer.
#1145 [23:55] <Zay> How would I find my transaction ID? I purchased the game 6 years ago and my previous emails haven't saved...
#1146 [23:55] <SorryToBotherYou> most likely... its a windows 7, old with not much protection... is a factory reset reccomended? nothing important is on here
#1147 [23:55] <mattym> ??> Zay account/trans-id
#1148 [23:55] <Absol> Zay: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1149 [23:55] <mattym> SorryToBotherYou, Could help, but thats entirely up to you.
#1150 [23:56] <CapFan67> 6 years ago is lucky indeed. Skrill is the easiest Transaction ID to retrieve.
#1151 [23:56] <SorryToBotherYou> thank you... i know your busy :p
#1152 [23:58] <Zay> I'll give it a shot. Thank you. I really don't want to rebuy the game lol