#1 [00:05] * Nick5 [webchat@pool-68-134-153-45.bltmmd.fios.verizon.net] has joined #minecrafthelp
#2 [00:06] <Nick5> I am unable to request a mojang password reset
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#5 [00:16] <SorryToBotherYou> is absol a real person? everytime you run a command absol immediately responds with a few paragraphs
#6 [00:16] <mattym> Its a bot
#7 [00:16] <SorryToBotherYou> i thought so....
#8 [00:18] <SorryToBotherYou> i try to imagine you on the other side of a screen but its so hard...
#9 [00:19] <thgilfodrol> I have short hair
#10 [00:19] <SorryToBotherYou> oof
#11 [00:19] <SorryToBotherYou> like as real people
#12 [00:19] <SorryToBotherYou> youir life... i guess
#13 [00:24] <thgilfodrol> SorryToBotherYou: once you download the installer for minecraft, what is it named?
#14 [00:34] <SorryToBotherYou> minecraft
#15 [00:34] <SorryToBotherYou> sorry i went and did something
#16 [00:35] <thgilfodrol> SorryToBotherYou: what's the full name (with extension)?
#17 [00:35] <SorryToBotherYou> the actual file?
#18 [00:35] <thgilfodrol> SorryToBotherYou: yes, the file
#19 [00:35] <SorryToBotherYou> MinecraftInstaller
#20 [00:36] <SorryToBotherYou> that the only mincerafty file i have
#21 [00:37] <thgilfodrol> SorryToBotherYou: can you take a screenshot of the contents of the folder at "C:\Program Files (x86)\Minecraft" and post it to imgur, then link it here?
#22 [00:39] * Beth [webchat@cpe-71-67-119-138.cinci.res.rr.com] has joined #minecrafthelp
#23 [00:40] <SorryToBotherYou> oh uh how?
#24 [00:42] <CapFan67> SorryToBotherYou, Navigate to that path. With File Explorer selected, Alt-PrtScreen. CTRL-V on imgur website.
#25 [00:43] <SorryToBotherYou> i looked for the file and it open up a naativelog is that the right one?
#26 [00:44] <Beth> I've been trying to set up an account for a couple hours now but whenever I hit register, it takes longer than I think it should with setting an account up. I did reset my computer today and I noticed that it takes awhile to load things but I did just reset it. Is there something wrong with my computer or the sign in process? I tried doing it on th
#27 [00:44] <Beth> e website as well and had the same issues, so I downloaded Minecraft to set it up. Is there something I can do?
#28 [00:44] <thgilfodrol> Beth: have you tried using a different browser?
#29 [00:44] <thgilfodrol> SorryToBotherYou: to clarify, I'm looking for the contents of the whole folder, not any specific file within it
#30 [00:45] <Beth> No I have not
#31 [00:45] <thgilfodrol> Beth: try that, and see how it goes
#32 [00:46] <SorryToBotherYou> ok let me search some more my files are set up complicatedly
#33 [00:46] <Beth> I downloaded the Java version so it isn't in a browser like chrome, it's on the minecraft launcher.
#34 [00:47] <thgilfodrol> Beth: to clarify, can you try making your account in a different browser than chrome?
#35 [00:47] <Beth> I'll try that
#36 [00:47] <thgilfodrol> SorryToBotherYou: you don't have to search for it, you can just paste the path into the navigation bar in file explorer
#37 [00:48] <SorryToBotherYou> i did and it led me only to the nativelog
#38 [00:49] <thgilfodrol> SorryToBotherYou: so after you installed the game using the downloaded MinecraftInstaller, all that appeared in the folder was the nativelog file?
#39 [00:49] <thgilfodrol> SorryToBotherYou: can you post its contents?
#40 [00:49] <thgilfodrol> ??> SorryToBotherYou paste
#41 [00:49] <Absol> SorryToBotherYou: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#42 [00:50] <Beth> Thanks for the help
#43 [00:50] <SorryToBotherYou> https://paste.ubuntu.com/p/JgMfC6zkCF/
#44 [00:50] <SorryToBotherYou> i read it at the end and it said the launcher started, but.... it didnt
#45 [00:51] <thgilfodrol> SorryToBotherYou: when you said your files are set up weird, what did you mean by that?
#46 [00:52] <SorryToBotherYou> like the programs are by themselve3s and then the folders are seperate....
#47 [00:52] <SorryToBotherYou> you find them not in the program but somewhere else if that makes sense
#48 [00:54] <Andrio> SorryToBotherYou, do you know why we've seen two different AppData directories?
#49 [00:54] <Andrio> did you run that from the same Windows user account as your HijackThis report?
#50 [00:55] <SorryToBotherYou> ? yes
#51 [00:55] <SorryToBotherYou> yes.
#52 [00:57] <SorryToBotherYou> i dont know if you want an updated hijack report im not sure if their would be more files that are useful
#53 [00:57] <Andrio> Is it different from the one before?
#54 [00:57] <SorryToBotherYou> i beleive not
#55 [00:58] <Andrio> mm
#56 [00:58] <SorryToBotherYou> mm
#57 [00:59] <SorryToBotherYou> idk what it means '.'
#58 [01:06] <SorryToBotherYou> https://paste.ubuntu.com/p/8XCG9mgVP7/
#59 [01:15] * petok01 [webchat@bband-dyn101.95-103-201.t-com.sk] has joined #minecrafthelp
#60 [01:19] <petok01> Hello, I have an issue here, which I'm unable to solve. My friend runs a multiplayer server though portforwarding. I couldn't connect to it, so he told me the problem is on my side because other people were playing with no issues. He also told me that minecraft uses it's own version of Java by default, which I can change in settings by switching on
#61 [01:19] <petok01> the custom location of javaw.exe file and choosing the one which comes with version of Java I have installed.
#62 [01:20] <petok01> I've done a clean install of Java 1.8.0_191, but when I try to launch the game, it fails. The log says "Waiting for log output".
#63 [01:29] <Andrio> petok01, is the server running right now?
#64 [01:42] <CapFan67> SorryToBotherYou, Just to recap, if you run the Minecraft Launcher, does the Launcher run or does it produce an error?
#65 [01:46] * ItzParilic1um_ [webchat@178.91.22.146.megaline.telecom.kz] has joined #minecrafthelp
#66 [01:46] <ItzParilic1um_> 123
#67 [01:46] <ItzParilic1um_> hello
#68 [01:46] <CapFan67> Hi
#69 [01:47] <ItzParilic1um_> what's to be done
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#71 [01:50] <petok01> Andrio Server is not on, however, I can't even turn on the game using the new Java.
#72 [01:51] <petok01> I have the dxdiag ready in case you need it. As I said, game crashes on me without producing a Log so I can't send that
#73 [01:53] <CapFan67> The likely next step would be a hjt report, to check for incompatible software.
#74 [01:53] <CapFan67> ??> petok01 tools/hjt
#75 [01:53] <Absol> petok01: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#76 [01:53] <Absol> petok01: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#79 [02:36] <QDCirillo> Is the Minecraft servers down? I went AFK for awhile, and when I came back, my game said something about a Java error divided by something, almost like what happens when you try to make an unstable ingot in game and blows up...but I wasn't doing that. Now when I try to login, even if I go to the Minecraft site in my browser, I get the following e
#80 [02:36] <QDCirillo> rror "OOPS!
#81 [02:36] <QDCirillo> An error prevented your request from being processed. Please try again" And before anyone says "Don't use Mcleaks"? I don't even know what that as, other than I have a googled it trying to figure that out. I own the game, I bought it from Mojang back in October of this year...why would I need to hack it? If it helps, I can't login on my home de
#82 [02:36] <QDCirillo> sktop, but I can login on my cell phone. *shrugs*
#83 [02:36] * Absol kicked QDCirillo from #minecrafthelp (Reason: DCirillo :Stop spamming)
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#85 [02:43] <QDCirillo> Is the Minecraft servers down? I went AFK for awhile, and when I came back, I was logged out, and it won't let me log back in anywhere, except my cell phone.
#86 [02:43] <Andrio> QDCirillo, can you log in at https://account.mojang.com/ on any computer with the problem?
#87 [02:43] <CapFan67> QDCirillo, I'm able to authenticate. They don't seem to be down.
#88 [02:45] <QDCirillo> When I try to login in Google Chrome at minecraft [https://my.minecraft.net/en-us/login/?return_url=/profile] I get the following error: Oops, An error prevented your request from being processed. Please try again
#89 [02:46] <QDCirillo> I don't use a VPN, I don't use MCLeaks, I wasn't even sure what that was, other than trying to figure out what was going on. I own the game. I bought it back in October of this year.
#90 [02:46] <QDCirillo> It will however let me login using my cellphone. I just find it odd it won't let me on my computer for some reason.
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#119 [04:41] <_Mikserek_> hellloo
#120 [04:41] <Greymagic27> Hi! How can we help?
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#123 [05:03] <Beache_is_real> i cant dowload minecraft 1.13
#124 [05:04] <Greymagic27> Beache_is_real, Hi :) What does it say when you try?
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#128 [05:27] <elio612> Hello, I am getting a error in Minecraft Launcher on Ubuntu Mate 18.04, the error is : Unrecognized VM option 'CMSIncrementalMode' in Game Output, and Game ended with bad state (exit code 1) in Launcher Log, can someone help me please ?
#129 [05:33] * ThatGuyGlobal [webchat@216.24.204.138.rfc6598.dynamic.copelfibra.com.br] has joined #minecrafthelp
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#131 [05:34] <ThatGuyGlobal> Hi, I wanted you to help me a little bit in my account that was hacked on 12/21/2018. Could you give me some suggestions
#132 [05:35] <ThatGuyGlobal> Welcome to #minecrafthelp I wanted you to help me a little bit in my account that was hacked on 12/21/2018. Could you give me some suggestions
#133 [05:36] <urielsalis> ??> ThatGuyGlobal account/send-email
#134 [05:36] <Absol> ThatGuyGlobal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [05:36] <Absol> ThatGuyGlobal: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [05:37] <ThatGuyGlobal> MT thank you more I already did it already I got in touch with mojang and I am waiting for the answer that maybe it will only answer me next month
#137 [05:37] <ThatGuyGlobal> #minecrafthelp MT thank you more I already did it already I got in touch with mojang and I am waiting for the answer that maybe it will only answer me next month
#138 [05:38] <urielsalis> ThatGuyGlobal, its holidays and rush time, might take a bit longer than usual
#139 [05:42] <ThatGuyGlobal> #minecrafthelp Thanks
#140 [05:43] * ImIllusion [webchat@bl9-196-132.dsl.telepac.pt] has joined #minecrafthelp
#141 [05:44] <ImIllusion> Hey
#142 [05:44] <ImIllusion> I need support
#143 [05:44] <ImIllusion> My minecraft crashes when I'm using my dedicated AMD radeon GPU
#144 [05:44] <ImIllusion> I already tried updating the drivers but it didn't fix the issue
#145 [05:45] <ImIllusion> DxDiag: http://hatebin.com/kujfhvqdfp
#146 [05:45] <ImIllusion> Also I can only force minecraft to use my dedicated AMD by disabling the intel in the device manager
#147 [05:50] <ThatGuyGlobal> #minecrafthelp I went to the site optifine.com to put a cape that I did go i when it appeared that I put the cover I went to mine to ve and asked to restart to enter the server idai I restarted and I saw that it was not logged in the account I tried logging in and it was not what I did
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#150 [05:55] <ThatGuyGlobal> ;-;
#151 [05:55] <ThatGuyGlobal> #minecrafthelp I went to the site optifine.com to put a cape that I did go i when it appeared that I put the cover I went to mine to ve and asked to restart to enter the server idai I restarted and I saw that it was not logged in the account I tried logging in and it was not what I did
#152 [05:57] <urielsalis> ThatGuyGlobal, stop spamming
#153 [05:57] <urielsalis> ImIllusion, one second
#154 [05:57] <urielsalis> ThatGuyGlobal, optifine.com is not a official site, you shouldnt put your login details anywhere
#155 [05:57] <urielsalis> ThatGuyGlobal, and only Mojang can help you with account issues
#156 [05:58] <urielsalis> ImIllusion, sounds like you connected your monitor to the Motherboard port instead of the graphics card port
#157 [05:59] <urielsalis> ImIllusion, you can download and install https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81497 to make the intel hd graphics card work, but I suggest you switch the cable to the correct port :P
#158 [06:01] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#159 [06:05] <ThatGuyGlobal> #minecrafthelp I'm sorry, I'll never put my account at risk anymore, see this channel https://www.youtube.com/watch?v=diY4kZ3qJa8&t=1s that was the channel that is stealing multiple accounts because it has more than 10 thousand views
#160 [06:06] <urielsalis> ThatGuyGlobal, we are not Mojang
#161 [06:09] <ThatGuyGlobal> I'm sorry officials will never repeat this again I'll take more contact more in this channel https://www.youtube.com/watch?v=diY4kZ3qJa8&t=1s not he who is robbing the accounts I wait and neither hacking contacts this channel to see if he is himself and the optifine.net site that is hacking several accounts thanks a lot again
#162 [06:09] <ImIllusion> urielsalis this is a laptop
#163 [06:10] <ImIllusion> the intel hd card is disabled on the device manager
#164 [06:10] <ImIllusion> and it is the mincraft default card
#165 [06:11] <urielsalis> ImIllusion, I dont suggest disabling the integrated card, its used when a non-gpu intensive program is running, to use less baterry
#166 [06:12] <ImIllusion> I don't really need to save battery
#167 [06:12] <ImIllusion> I never carry this laptop around
#168 [06:12] <urielsalis> ImIllusion, and disabling in the device manager doesnt work, you have to disable it on the BIOS. If you disable it on the device manager it will cause the error you are having(as Windows doesnt know what driver to use)
#169 [06:13] <ThatGuyGlobal> I'm sorry officials will never repeat this again I'll take more contact more in this channel https://www.youtube.com/watch?v=diY4kZ3qJa8&t=1s not he who is robbing the accounts I wait and neither hacking contacts this channel to see if he is himself and the optifine.net site that is hacking several accounts thanks a lot again
#170 [06:16] <ImIllusion> it works for other games
#171 [06:16] <ImIllusion> Minecraft doesn't work on it I guess
#172 [06:16] <ImIllusion> I managed to get it working once but it had a lot of weird lines and I reset the card
#173 [06:20] <urielsalis> ImIllusion, the weird lines might be mipmap, set it to off
#174 [06:20] <urielsalis> ImIllusion, and you may need to set Minecraft and Java to use the dedicated GPU in the radeon control panel
#175 [06:24] * MilkAndhoney [webchat@ip-203-94-35-158.kinect.net.nz] has joined #minecrafthelp
#176 [06:25] <MilkAndhoney> i need help
#177 [06:25] <urielsalis> MilkAndhoney, with?
#178 [06:25] <MilkAndhoney> My child had recently changed her user and does NOT like it so she wants to change her username again but she cant
#179 [06:25] <MilkAndhoney> she is VERY upset
#180 [06:26] <urielsalis> MilkAndhoney, what is the current username?
#181 [06:26] <MilkAndhoney> ChaiiiLatte
#182 [06:26] <MilkAndhoney> is there anyway to change it?
#183 [06:26] <MilkAndhoney> soon
#184 [06:27] <urielsalis> MilkAndhoney, I see that she changed it 2 days ago, unfortunately she needs to wait 14 days to change it again(there is a week where her old username is still available, so she wont lose it)
#185 [06:27] <urielsalis> MilkAndhoney, sorry, 30 days between changes
#186 [06:27] <urielsalis> MilkAndhoney, with previous username being not available to anyone else for 37 days
#187 [06:27] <MilkAndhoney> 30 days?
#188 [06:28] <MilkAndhoney> so i have to wait 30 days?
#189 [06:28] <MilkAndhoney> for my child to be happy
#190 [06:28] <urielsalis> MilkAndhoney, yeah, sorry about that, Its what Mojang says here https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames
#191 [06:28] <urielsalis> MilkAndhoney, you might try contacting them, but holiday rush + christmas means they might be a little slow
#192 [06:29] <MilkAndhoney> is there anyway to get it sooner?
#193 [06:29] <urielsalis> MilkAndhoney, you might try contacting Mojang support
#194 [06:29] <urielsalis> ??> MilkAndhoney account/send-email
#195 [06:29] <Absol> MilkAndhoney: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#196 [06:29] <Absol> MilkAndhoney: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#197 [06:30] <MilkAndhoney> thats it
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#199 [06:32] <ImIllusion> urielsalis if I link the javaw from minecraft, it recognizes it as a star wars jedi academy for some reason
#200 [06:32] <ImIllusion> I'm not sure how to do it
#201 [06:33] <urielsalis> ImIllusion, it doesnt allow you to add a manual one?
#202 [06:33] <urielsalis> ImIllusion, maybe right clicking the launcher shows a option to run it on the dedicated card?
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#204 [07:00] * TKL [webchat@184-62-151-234.cust.exede.net] has joined #minecrafthelp
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#207 [07:05] <TKL> When I try to start the latest version of minecraft is gives me this message. (Failed to download file. 1.14.json)
#208 [07:05] <urielsalis> ??> TKL tools/hjt
#209 [07:05] <Absol> TKL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [07:05] <Absol> TKL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [07:06] <TKL> i dont feel safe using this
#212 [07:08] <urielsalis> TKL, Its made by trendmicro, its safe. Just has a weird name :P
#213 [07:08] <urielsalis> TKL, you can look it up in wikipedia
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#216 [07:21] <Sevy> How can I get my email for my MineCraft account? I have been trying for half a year.
#217 [07:21] <Sevy> I have also tried every suggestion on the Mojang FAQs and help center.
#218 [07:22] <urielsalis> Sevy, you migrated your account?
#219 [07:24] <Sevy> No, I have been trying for so long but since I don't remember the original email from several years ago I am worried that it has been stolen.
#220 [07:26] * ThatGuyGlobal [webchat@216.24.204.138.rfc6598.dynamic.copelfibra.com.br] has quit. (Quit: webchat.esper.net)
#221 [07:27] * blaphmat [Mibbit@catv-178-48-176-253.catv.broadband.hu] has joined #minecrafthelp
#222 [07:27] * Absol kicked blaphmat from #minecrafthelp (Reason: laphmat :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#223 [07:28] <urielsalis> Sevy, what is your username?
#224 [07:28] <Sevy> My username is SuperPow
#225 [07:29] <urielsalis> Sevy, I see that the account has been migrated
#226 [07:29] <urielsalis> ??> Sevy account/send-email
#227 [07:29] <Absol> Sevy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#228 [07:29] <Absol> Sevy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#229 [07:30] <Sevy> So it was most likely stolen because I've never migrated it.
#230 [07:31] <Sevy> I've already contacted Mojang on the situation but I came here just to see if there were any more solutions
#231 [07:31] <urielsalis> Sevy, only them can help in account issues, sorry :/
#232 [07:32] <Sevy> It's fine, as long as you guys have tried your best. I really do appreciate it.
#233 [07:32] <Sevy> Much love. <3
#234 [07:38] * Niek [webchat@e54022.upc-e.chello.nl] has joined #minecrafthelp
#235 [07:38] <Niek> i dont recieve any pasword change emails and i think that my account has been hijacked
#236 [07:40] <urielsalis> ??> Niek account/send-email
#237 [07:40] <Absol> Niek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#238 [07:40] <Absol> Niek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#239 [07:41] <Niek> i have send an email already but the email told me to get help from this site..
#240 [07:41] <urielsalis> Niek, the email tells you for technical help to come here :P
#241 [07:43] <Niek> There’s also a help chat where volunteer helpers from our community can help out, you can join the chat at: http://minecraftirc.net/minecrafthelp/landing/
#242 [07:43] <Niek> ?
#243 [07:43] <urielsalis> Niek, yeah, kinda badly redacted, we already told them :P
#244 [07:44] <Niek> yeah can wait ages for the mail
#245 [07:44] <Niek> fuckin nigger company
#246 [07:44] <Absol> Niek: Please keep it civil
#247 [07:56] * mrsmart [webchat@n112118141243.netvigator.com] has joined #minecrafthelp
#248 [07:56] <mrsmart> when I launch the Minecraft, the game said there's a crash
#249 [07:57] <Greymagic27> ??> mrsmart launcher/log
#250 [07:57] <Absol> mrsmart: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#251 [07:59] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#252 [08:02] <mrsmart> https://paste.ubuntu.com/p/TVP88d9Cww/
#253 [08:03] <Greymagic27> I don't see any errors there, is that the full log?
#254 [08:03] <mrsmart> yes
#255 [08:03] <Greymagic27> Did you let minecraft load up to the point that it crashed?
#256 [08:04] <mrsmart> i don't understand what that means
#257 [08:04] <Greymagic27> Can you do the log steps again and wait for minecraft to crash before posting the log?
#258 [08:04] <mrsmart> ok
#259 [08:05] <mrsmart> https://paste.ubuntu.com/p/BcQthRvwsD/
#260 [08:06] <Greymagic27> ??> mrsmart tools/hjt
#261 [08:06] <Absol> mrsmart: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [08:06] <Absol> mrsmart: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [08:06] * mrsmart [webchat@n112118141243.netvigator.com] has quit. (Quit: webchat.esper.net)
#264 [08:11] * mrsmart [webchat@n112118141243.netvigator.com] has joined #minecrafthelp
#265 [08:11] <mrsmart> https://paste.ubuntu.com/p/q6B7X8qD78/
#266 [08:11] <Greymagic27> ??> mrsmart av/adwcleaner
#267 [08:12] <Absol> mrsmart: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#268 [08:12] <Absol> mrsmart: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#269 [08:12] <mrsmart> ok noted with thanks
#270 [08:14] * mrsmart [webchat@n112118141243.netvigator.com] has quit. (Client Quit)
#271 [08:17] * mrsmart [webchat@n112118141243.netvigator.com] has joined #minecrafthelp
#272 [08:18] <mrsmart> https://paste.ubuntu.com/p/KVWfbXsFD6/
#273 [08:21] * Niek [webchat@e54022.upc-e.chello.nl] has quit. (Quit: webchat.esper.net)
#274 [08:26] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#275 [09:01] * afsd [webchat@173-27-15-25.client.mchsi.com] has joined #minecrafthelp
#276 [09:02] <afsd> Every time I launch Minecraft the game crashes and gives me this error code 0xc0000005
#277 [09:03] <Greymagic27> afsd, Hi :) Can you send the full error on paste.ubuntu.com please?
#278 [09:04] * afsd [webchat@173-27-15-25.client.mchsi.com] has quit. (Client Quit)
#279 [09:06] * ibimslan [webchat@46-126-2-42.dynamic.hispeed.ch] has joined #minecrafthelp
#280 [09:07] <ibimslan> unable to download mineecraft
#281 [09:07] <Greymagic27> ??> ibimslan tools/hjt
#282 [09:07] <Absol> ibimslan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [09:07] <Absol> ibimslan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [09:10] <ibimslan> https://paste.ubuntu.com/p/BGgGyXs7N2/
#285 [09:11] <Greymagic27> ibimslan, disable openVPN
#286 [09:12] <ibimslan> uninstalaled
#287 [09:12] <Greymagic27> ibimslan, You just uninstalled it?
#288 [09:12] <ibimslan> yes
#289 [09:12] <Greymagic27> Ok, Try to play minecraft now
#290 [09:12] <ibimslan> doesnt work
#291 [09:13] <Greymagic27> Can you send a new HJT report?
#292 [09:13] <ibimslan> yes
#293 [09:13] <ibimslan> wait
#294 [09:14] <ibimslan> https://paste.ubuntu.com/p/yj8xfbHg6z/
#295 [09:14] <Greymagic27> ibimslan, Does it still not download?
#296 [09:14] <ibimslan> ye
#297 [09:15] <Greymagic27> Do you have any other VPNs or proxys on?
#298 [09:15] <ibimslan> nativlog of minecraft says following:
#299 [09:15] <ibimslan> https://paste.ubuntu.com/p/kr34NBrn9G/
#300 [09:15] <Greymagic27> ??> ibimslan win/reinst/full
#301 [09:16] <Absol> ibimslan: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#302 [09:16] <Absol> ibimslan: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#303 [09:17] <ibimslan> still the same
#304 [09:17] <Greymagic27> ibimslan, Can you follow the reinstall steps above?
#305 [09:17] <ibimslan> i did
#306 [09:18] <Greymagic27> Did you uninstall it from control panel?
#307 [09:20] <ibimslan> yess
#308 [09:21] <Greymagic27> Did you then restart your PC?
#309 [09:24] <ibimslan> no
#310 [09:24] <Greymagic27> After deleting everything but saves in .minecraft, uninstalling it from control panel you need to restart your PC
#311 [09:30] * Lord_of_Life_ [~Lord@77.28.223.137] has joined #minecrafthelp
#312 [09:31] * soft [webchat@host-5-133-252-183.wtvk.pl] has joined #minecrafthelp
#313 [09:31] <soft> hi, what i can do if i dont remember my login and password?
#314 [09:32] <urielsalis> ??> soft account/send-email
#315 [09:32] <Absol> soft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#316 [09:32] <Absol> soft: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#317 [09:32] * Lord_of_Life [~Lord@77.28.218.95] has quit. (Ping timeout: 180 seconds)
#318 [09:45] * Tyler [webchat@c-98-214-186-218.hsd1.il.comcast.net] has joined #minecrafthelp
#319 [09:46] <Tyler> anytime I load Minecraft and try to join a server it just freezes while its loading, and sometimes I open it and before I can see the multiplayer/singleplayer/realms menu it freezes, im unsure of why and I already tried to uninstall and reinstall
#320 [09:59] * biene [webchat@p5DF2E5BE.dip0.t-ipconnect.de] has joined #minecrafthelp
#321 [10:04] <biene> hi
#322 [10:04] <Greymagic27> biene, Hi! How can we help?
#323 [10:04] <biene> i bought a year ago a minecraft code
#324 [10:05] <biene> and now i wanna redeem it and it says it has been redeemed already. but i didnt
#325 [10:05] <Greymagic27> Has the code expired?
#326 [10:05] <biene> where can i see that?
#327 [10:05] <Greymagic27> Is it a gift card?
#328 [10:05] <biene> yes
#329 [10:06] <Greymagic27> It should say the expirey date on the back somewhere
#330 [10:06] <biene> there is no expire date..
#331 [10:07] <Greymagic27> Check this and see if it helps: https://help.mojang.com/customer/en/portal/articles/353966-my-gift-code-does-not-work
#332 [10:08] <Tyler> anytime I load Minecraft and try to join a server it just freezes while its loading, and sometimes I open it and before I can see the multiplayer/singleplayer/realms menu it freezes, im unsure of why and I already tried to uninstall and reinstall
#333 [10:08] <Greymagic27> Does it freeze and come back or does it freeze and say not responding?
#334 [10:08] <Tyler> not responding
#335 [10:09] <Greymagic27> ??> Tyler tools/hjt
#336 [10:09] <Absol> Tyler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#337 [10:09] <Absol> Tyler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#338 [10:09] <Tyler> giving u my files?
#339 [10:09] <Tyler> k holdon
#340 [10:09] <Greymagic27> I won't get any of your files, don't worry
#341 [10:10] <Tyler> ikik malware stuffz
#342 [10:11] <CapFan67> Tyler, I agree that it's a bad name for a great tool. HiJackThis creates a list of running processes on your computer so that Grey can scan for known incompatible software that might be causing your issue.
#343 [10:16] <Tyler> https://paste.ubuntu.com/p/XGjT7Y3DyP/
#344 [10:16] <Greymagic27> ??> Tyler av/adwcleaner
#345 [10:16] <Absol> Tyler: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#346 [10:16] <Absol> Tyler: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#347 [10:16] <Greymagic27> ??> Tyler av/norton
#348 [10:16] <Absol> Tyler: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#349 [10:17] <Tyler> so do i need to install av/adwcleaner or just uninstall firewall and norton
#350 [10:17] <Greymagic27> Download and run adwcleaner and uninstall norton
#351 [10:30] * Loidt [webchat@b2b-37-24-58-66.unitymedia.biz] has joined #minecrafthelp
#352 [10:30] <Loidt> Hi
#353 [10:30] <CapFan67> Hello
#354 [10:32] <Loidt> I want to login into my account but the website asks for my parents email address, however I am 39 and I dont think that my parents know what minecraft is.
#355 [10:34] <CapFan67> CapFan67, My kind of humor. Your account must have an incorrect birthdate. If you sign in to Minecraft.net and look at your profile, is the Date of Birth correct?
#356 [10:34] <CapFan67> er, directed at Loidt...
#357 [10:39] <Loidt> yes looks like, I did not bothered while typing.
#358 [10:40] <urielsalis> Loidt, bedrock or java edition?
#359 [10:42] * SorryToBotherYou [webchat@072-178-230-101.res.spectrum.com] has joined #minecrafthelp
#360 [10:42] <SorryToBotherYou> Hey im back i was thinking and i know its possible to run my computer like a windows 8 or 9 without buying the actual system... do you think this would work to help me?
#361 [10:43] <mattym> SorryToBotherYou, We think you need an entirely new computer.
#362 [10:43] <SorryToBotherYou> oh god i know this thing is a trash can...
#363 [10:43] <SorryToBotherYou> for the time being i will try to upgrade i guess
#364 [10:44] <SorryToBotherYou> thank you for trying to help me i know it might be aggravating i appreciate it... happy holidays guys o/
#365 [10:47] * SorryToBotherYou [webchat@072-178-230-101.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#366 [10:48] <Loidt> urielsalis: playing with java edition on debian linux
#367 [10:48] <urielsalis> Loidt, can you check the date of birth that is shown in both minecraft.net and mojang.com? Might show a different one in one of them
#368 [10:51] * Ray [webchat@186.149.202.188] has joined #minecrafthelp
#369 [10:52] <Ray> Hello, my minecraft does not open. Is giving me the following error; java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#370 [10:52] <Ray> What should I do_
#371 [10:53] <Ray> ?
#372 [10:53] <CapFan67> ??> Ray win/dxdiag
#373 [10:53] <Absol> Ray: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#374 [10:53] <Ray> aight, one second. Thanks.
#375 [10:58] * Ray [webchat@186.149.202.188] has quit. (Quit: webchat.esper.net)
#376 [11:21] * yaskar [webchat@188.51.177.174] has joined #minecrafthelp
#377 [11:23] <yaskar> why I can not Entry an account
#378 [11:23] <yaskar> ؟؟
#379 [11:23] <Greymagic27> yaskar, What happens when you try to login?
#380 [11:26] <yaskar> I can not change Password an account
#381 [11:26] <Greymagic27> ??> yaskar account/send-email
#382 [11:26] <Absol> yaskar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#383 [11:26] <Absol> yaskar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#384 [11:27] <yaskar> Do not come Messages mail
#385 [11:27] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has joined #minecrafthelp
#386 [11:28] <yaskar> ؟
#387 [11:28] * lallyjackie [webchat@109.78.18.215] has joined #minecrafthelp
#388 [11:28] <lallyjackie> Hello?
#389 [11:28] <Greymagic27> ??> yaskar account/email-missing
#390 [11:28] <Absol> yaskar: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#391 [11:28] <Greymagic27> lallyjackie, Hi! How can we help?
#392 [11:28] <lallyjackie> I need some help
#393 [11:28] <Absol> yaskar: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#394 [11:28] <lallyjackie> I am trying to log into my account that has been inactive for a couple of months
#395 [11:28] <lallyjackie> And I am being asked 3 security questions that I forgot the answers to
#396 [11:29] <lallyjackie> So how can I log in
#397 [11:29] <lallyjackie> Can I like reset my account via gmail
#398 [11:29] <lallyjackie> We made the questions over 7 years ago
#399 [11:29] <lallyjackie> When we made the account
#400 [11:29] <mattym> ??> lallyjackie account/challenge/reset
#401 [11:29] <Absol> lallyjackie: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#402 [11:31] <lallyjackie> I already done that but when I entered my email and password for the mojang thing it said password incorrect even though i successfully logged in already with the same username and password
#403 [11:31] * opmc [~opmc@bl18-251-174.dsl.telepac.pt] has quit. (Read error: Connection reset by peer)
#404 [11:31] <mattym> lallyjackie, Username or email and password?
#405 [11:31] <lallyjackie> email and password
#406 [11:32] <lallyjackie> Even though I am logging in from the email
#407 [11:32] <mattym> lallyjackie, Logged in on the launcher?
#408 [11:32] <lallyjackie> and using the same email and password that i used to log into this
#409 [11:32] <lallyjackie> no i want to re-download minecraft
#410 [11:32] <yaskar> .
#411 [11:32] <lallyjackie> but i cant log in
#412 [11:32] <lallyjackie> because
#413 [11:32] <mattym> lallyjackie, So where are you saying you are able to log in?
#414 [11:32] <lallyjackie> it asks me the 3 security questions
#415 [11:33] <lallyjackie> When I try to access my profile to download minecraft
#416 [11:33] <lallyjackie> on minecraft.net
#417 [11:33] <lallyjackie> heres a snapshot of it
#418 [11:33] <lallyjackie> https://gyazo.com/56e86498dea4e9539ae670992dcd0535
#419 [11:34] <yaskar> yaskar
#420 [11:34] <mattym> lallyjackie, So where is it that you are saying you ARE able to log in?
#421 [11:34] <lallyjackie> oh
#422 [11:34] <lallyjackie> just logging onto minecraft.net
#423 [11:34] <yaskar> abdo999
#424 [11:35] <yaskar> ?
#425 [11:35] <mattym> lallyjackie, minecraft.net/download
#426 [11:35] <mattym> lallyjackie, Grab the launcher from there and see if you are able to log into it.
#427 [11:36] <lallyjackie> okay thanks ill check back in a second
#428 [11:37] <yaskar> Do you an account Hacked
#429 [11:37] <mattym> yaskar, You need to follow the instructions Absol gave you. We cannot assist any further with your issue here.
#430 [11:38] <yaskar> Why do not I Entry an account
#431 [11:38] <lallyjackie> It seems I am able to log in on the launche
#432 [11:38] <lallyjackie> And the game is downloading
#433 [11:38] <lallyjackie> Thanks for the help
#434 [11:38] <lallyjackie> I really appreciate it
#435 [11:39] <lallyjackie> mattym
#436 [11:39] * xirocx [webchat@c-24-2-216-166.hsd1.ct.comcast.net] has joined #minecrafthelp
#437 [11:40] * xirocx [webchat@c-24-2-216-166.hsd1.ct.comcast.net] has quit. (Client Quit)
#438 [11:40] <yaskar> Do account Closed
#439 [11:40] <lallyjackie> Merry Christmas
#440 [11:41] <yaskar> ؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟
#441 [11:41] <mattym> !kick yaskar
#442 [11:41] * Absol kicked yaskar from #minecrafthelp (Reason: askar :You have been removed from this channel)
#443 [11:56] * JojoThaBeast [webchat@65-33-118-215.res.bhn.net] has joined #minecrafthelp
#444 [11:57] <JojoThaBeast> hello
#445 [11:58] <JojoThaBeast> I recently bought Minecraft: Java edition, wasn't it supposed to come with a code for the windows 10 edition?
#446 [11:59] <mattym> JojoThaBeast, When did you purchase it?
#447 [11:59] <CapFan67> JojoThaBeast, Your purchase had to be before October 19 in order to get the Win10 Edition code. They've since discontinued that offer.
#448 [12:04] <CapFan67> JojoThaBeast, you can review your purchase date by logging into the Mojang website, then going to this link: https://account.mojang.com/me
#449 [12:04] * Jinxyz [webchat@46.230.215.214] has joined #minecrafthelp
#450 [12:04] <Jinxyz> HEy
#451 [12:04] <CapFan67> Hi
#452 [12:04] <Jinxyz> Is this mojang live chat support?
#453 [12:05] <urielsalis> Jinxyz, we are not Mojang, but we are a live chat support :P
#454 [12:05] <urielsalis> ?? info/volunteer
#455 [12:05] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#456 [12:05] <Jinxyz> I bought a month sub to my realm that I'ev deleted, any pointers for what I can do?
#457 [12:06] <urielsalis> Jinxyz, does it allow you to create a new realm?
#458 [12:06] <Jinxyz> Nope
#459 [12:07] <urielsalis> Jinxyz, contact Mojang support
#460 [12:07] <Jinxyz> I
#461 [12:07] <urielsalis> ??> Jinxyz accoutn/send-email
#462 [12:07] <urielsalis> ??> Jinxyz account/send-email
#463 [12:07] <Absol> Jinxyz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#464 [12:07] <Absol> Jinxyz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#465 [12:07] <Jinxyz> I've mailed them but they're currently responding to December 15th request
#466 [12:08] <urielsalis> Jinxyz, yeah, mind that they only work on business days and its holidays next week so it might be a little slow
#467 [12:09] <Jinxyz> So you're telling me that they are going to respond to me next year? XDXDXDXDXDXD
#468 [12:10] <urielsalis> at least we are not in 1999, then it would have been next century :P
#469 [12:15] * FiqiPlayz [webchat@dsl217-132-30-90.bb.netvision.net.il] has joined #minecrafthelp
#470 [12:16] <JojoThaBeast> ah that sucks, smh i have to buy it seperately now, gg
#471 [12:17] * Jinxyz [webchat@46.230.215.214] has quit. (Quit: webchat.esper.net)
#472 [12:19] <FiqiPlayz> Hello, I have a crash issue launch the game. Once clicking on the "start " botton, I am receiving an ERROR massage: "Process crashed with exit code 1", Will you kindly be able to advise on how cen I get over this ERROR? Many thanks in advance for your kind support
#473 [12:21] * Tyler [webchat@c-98-214-186-218.hsd1.il.comcast.net] has joined #minecrafthelp
#474 [12:21] <Tyler> Im back and my mc still doesn't work
#475 [12:21] <Tyler> I uninstalled norton
#476 [12:21] * orah [webchat@cpe-45-48-17-199.socal.res.rr.com] has joined #minecrafthelp
#477 [12:21] <urielsalis> Tyler, you restarted your PC after that?
#478 [12:23] <orah> hey im having trouble logging into my account, can someone help me out?
#479 [12:25] <urielsalis> orah, what happens when you try?
#480 [12:26] <Tyler> yeah
#481 [12:26] <orah> it says error unknown e-email address or password
#482 [12:27] <Tyler> i restarted pc and everything it could be a virus or something but i scanned with the one u recommended and it said im fine so im stumped
#483 [12:27] <orah> e-mail*
#484 [12:27] <urielsalis> ??> Tyler tools/hjt
#485 [12:27] <Absol> Tyler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#486 [12:27] <Absol> Tyler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#487 [12:27] <urielsalis> orah, have you tried resetting your password?
#488 [12:28] <orah> i have tried but i never get the password reset email
#489 [12:29] * Tyler [webchat@c-98-214-186-218.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#490 [12:29] <urielsalis> ??> orah account/send-email
#491 [12:29] <Absol> orah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#492 [12:29] <Absol> orah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#498 [12:52] * KyKaReKy [webchat@91.108.28.252] has joined #minecrafthelp
#499 [12:53] <KyKaReKy> Здравствуйте я забыл свой пароль от почты и от аккаунта что мне делать?
#500 [12:54] <KyKaReKy> Hello I forgot my password from the mail and from the account what should I do?
#501 [12:57] * lol768- is now known as lol768
#502 [13:17] * potatosaladpip [webchat@c-98-203-33-247.hsd1.fl.comcast.net] has joined #minecrafthelp
#503 [13:18] <potatosaladpip> hello! I need help with a problem on my Minecraft account, I was just playing my game perfectly fine until the game crashed
#504 [13:26] <urielsalis> ??> potatosaladpip launcher/log
#505 [13:26] <Absol> potatosaladpip: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#506 [13:27] <FiqiPlayz> Pls answer me
#507 [13:27] <FiqiPlayz> Sry
#508 [13:29] * david [webchat@81-231-177-22-no552.tbcn.telia.com] has joined #minecrafthelp
#509 [13:30] <david> when im about to play, it says that i cant reach the file because its in use of a another process
#510 [13:31] <FiqiPlayz> Hello, I have a crash issue launch the game. Once clicking on the "start " botton, I am receiving an ERROR massage: "Process crashed with exit code 1", Will you kindly be able to advise on how cen I get over this ERROR? Many thanks in advance for your kind support
#511 [13:32] * david [webchat@81-231-177-22-no552.tbcn.telia.com] has quit. (Client Quit)
#512 [13:39] <urielsalis> ??> FiqiPlayz launcher/log
#513 [13:39] <Absol> FiqiPlayz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#514 [13:39] * Chronicxz [webchat@cpe-107-184-166-45.socal.res.rr.com] has joined #minecrafthelp
#515 [13:40] <Chronicxz> Hi can someone help me with the download I keep crashing..
#516 [13:40] <FiqiPlayz> https://paste.ubuntu.com/p/HNy9cKTpsT/
#517 [13:40] <Chronicxz> What do I do with that
#518 [13:41] <Chronicxz> I keep crashing
#519 [13:42] <Chronicxz> https://paste.ubuntu.com/p/b7kYn3g4dD/
#520 [13:42] * Chronicxz [webchat@cpe-107-184-166-45.socal.res.rr.com] has quit. (Client Quit)
#521 [13:46] <urielsalis> FiqiPlayz, one moment
#522 [13:46] <urielsalis> FiqiPlayz, sorry but we only help with the latest version here
#523 [13:53] * payonel [~payonel@2607:5300:60:9e85::bad:c0de] has joined #minecrafthelp
#524 [13:54] * payonel is now known as Guest33484
#525 [13:54] <FiqiPlayz> https://paste.ubuntu.com/p/bwByngM2Pf/
#526 [13:55] <FiqiPlayz> this is in the latest version
#527 [14:04] * KyKaReKy [webchat@91.108.28.252] has quit. (Quit: webchat.esper.net)
#528 [14:08] <CapFan67> FiqiPlayz, Minecraft requires Java8. What version of Java are you running?
#529 [14:16] <FiqiPlayz> I write to you in message
#530 [14:16] <FiqiPlayz> (personal)
#531 [14:19] <CapFan67> FiqiPlayz, We'll keep the conversation here in the channel. The reason I ask, the issue you reported is frequently caused by running a later version of Java. In those cases, installing Java 8 is the fix.
#532 [14:19] * craig [webchat@cpe-66-61-112-235.neo.res.rr.com] has joined #minecrafthelp
#533 [14:20] <craig> hello
#534 [14:20] <CapFan67> Hello
#535 [14:20] <craig> is this where i can ask account questions?
#536 [14:20] <CapFan67> We're not Mojang, and can only offer limited advice about account questions, mostly sending you to the relevant Mojang posts on the subjects. Having said that, what's the question?
#537 [14:21] <craig> ok, I won't be able to get assistance here then. thanks anyways.
#538 [14:21] * craig [webchat@cpe-66-61-112-235.neo.res.rr.com] has quit. (Client Quit)
#539 [14:21] <FiqiPlayz> I just download java 8u191
#540 [14:25] <FiqiPlayz> its still do not launch
#541 [14:27] <CapFan67> FiqiPlayz, What OS are you running?
#542 [14:27] <FiqiPlayz> ???/
#543 [14:27] <FiqiPlayz> what is OS???
#544 [14:28] <FiqiPlayz> I don't know
#545 [14:28] <CapFan67> /ctcp FiqiPlayz platform
#546 [14:28] <CapFan67> oops mis-paste.
#547 [14:29] <FiqiPlayz> How i check that????
#548 [14:29] <FiqiPlayz> can u tell me
#549 [14:29] <FiqiPlayz> ??
#550 [14:29] <CapFan67> Ok, Windows 10. Open a command prompt and issue the following command: Java -version
#551 [14:30] <CapFan67> FiqiPlayz, You'll see 3 lines. What is the "build" in the first line, and does the second line say "64-bit"?
#552 [14:30] <FiqiPlayz> sec
#553 [14:32] <FiqiPlayz> The biuld in the first line is 1.8.0_191-b12
#554 [14:32] <FiqiPlayz> And yes, the secend line say 64bit
#555 [14:33] <FiqiPlayz> says*
#556 [14:33] <CapFan67> FiqiPlayz, Good. Additionally, Looking at your launcher screen, what is the launcher version in the lower right?
#557 [14:34] <FiqiPlayz> U mean lower left
#558 [14:34] <FiqiPlayz> 2.1.1462
#559 [14:34] <CapFan67> FiqiPlayz, I was working from memory. Lower left indeed.
#560 [14:34] * matteo [webchat@p5B0E2ACD.dip0.t-ipconnect.de] has joined #minecrafthelp
#561 [14:35] * matteo [webchat@p5B0E2ACD.dip0.t-ipconnect.de] has quit. (Client Quit)
#562 [14:35] <FiqiPlayz> 2.1.1462
#563 [14:35] <CapFan67> FiqiPlayz, Ok, so the error you've reported happens with Some versions of Java, though yours is fine. It was also fixed in the launcher, though yours is up to date.
#564 [14:35] <CapFan67> FiqiPlayz, I'm not sure where else to go with your error. Perhaps someone else more familiar with this specific issue can offer further insight.
#565 [14:36] <FiqiPlayz> Thanks
#566 [14:37] <FiqiPlayz> You help me more then mojung they self
#567 [14:37] * Selle1988 [webchat@94.134.91.82] has joined #minecrafthelp
#568 [14:37] <Selle1988> hallo
#569 [14:37] <Selle1988> wer kann mir helfen
#570 [14:37] <FiqiPlayz> anyways bye
#571 [14:37] <Selle1988> hallo??
#572 [14:37] <CapFan67> Hello Selle1988.
#573 [14:38] <Selle1988> deutsch???
#574 [14:38] <CapFan67> ??> Selle1988 lang/en
#575 [14:38] <Absol> Selle1988: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#576 [14:38] * Selle1988 [webchat@94.134.91.82] has quit. (Client Quit)
#577 [14:39] * Chaos [webchat@mail.icmconstruction.com] has joined #minecrafthelp
#578 [14:39] <Chaos> Hello
#579 [14:40] <Chaos> I try to launch minecarft and it says ERROR The game directory is invalid or inaccessible.
#580 [14:40] * Chaos [webchat@mail.icmconstruction.com] has quit. (Client Quit)
#581 [14:41] <CapFan67> FiqiPlayz, Another volunteer is suggesting you may have a corrupted .jar file, and to try a re-install/reset. Let me post those instructions:
#582 [14:41] <CapFan67> ??> FiqiPlayz win/reinst
#583 [14:41] <Absol> FiqiPlayz: You may need to reinstall the locally installed files that Minecraft puts into place.
#584 [14:41] <Absol> FiqiPlayz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#585 [14:48] * ibimslan [webchat@46-126-2-42.dynamic.hispeed.ch] has quit. (Quit: webchat.esper.net)
#586 [14:52] * themartian27 [~user@178.62.202.112] has quit. (Quit: WeeChat 2.2)
#587 [14:56] * Matthew6 [webchat@24-159-6-58.dhcp.smrt.tn.charter.com] has joined #minecrafthelp
#588 [14:57] <Matthew6> Hi, my account was breached and i had a code to get minecraft windows 10 edition but my account got breached and i lost the code what can i do to get another code
#589 [14:58] <CapFan67> ??> Matthew6 account/send-email
#590 [14:58] <Absol> Matthew6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#591 [14:58] <Absol> Matthew6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#592 [14:58] <CapFan67> Only Mojang can tell you what your options are.
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#594 [15:06] * Bloop [webchat@c-24-8-58-6.hsd1.co.comcast.net] has joined #minecrafthelp
#595 [15:07] <Bloop> Hello, I am still having issues with a Tessellation crash, I have the log.
#596 [15:07] * RogueCFW [webchat@net-93-70-231-104.cust.vodafonedsl.it] has joined #minecrafthelp
#597 [15:07] <RogueCFW> Hello
#598 [15:08] <RogueCFW> Italian supporter?
#599 [15:09] <Bloop> Hello?
#600 [15:09] * RogueCFW [webchat@net-93-70-231-104.cust.vodafonedsl.it] has quit. (Client Quit)
#601 [15:10] * RogueCFW [webchat@net-93-70-231-104.cust.vodafonedsl.it] has joined #minecrafthelp
#602 [15:10] <RogueCFW> Hello
#603 [15:11] <RogueCFW> https://paste.ubuntu.com/p/cFcx3xJB75/
#604 [15:11] <Bloop> The full log: https://paste.ubuntu.com/p/mSp3dHmSkP/
#605 [15:11] <RogueCFW> can anyone help me?
#606 [15:13] * ibimslan [webchat@46-126-2-42.dynamic.hispeed.ch] has joined #minecrafthelp
#607 [15:13] <ibimslan> hey
#608 [15:13] <ibimslan> unablee to download minecraft still
#609 [15:13] <ibimslan> this shit making me annoy
#610 [15:13] <Absol> ibimslan: Please keep it civil
#611 [15:13] <ibimslan> i wasnt able to login to launcher first
#612 [15:14] <ibimslan> then i uninstalled game and downloade new
#613 [15:14] <ibimslan> now nothing works
#614 [15:14] <RogueCFW> Absol Cna you help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#615 [15:15] <RogueCFW> Absol Can you help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#616 [15:15] <Bloop> @Absol, I am having more Tessellation crashes and I now have the full log, Can you help me?
#617 [15:15] <Bloop> Let RogueCFW go first, he has been waiting longer.
#618 [15:16] <Bloop> Than me
#619 [15:17] <RogueCFW> Can anyone help me? https://paste.ubuntu.com/p/cFcx3xJB75/
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#621 [15:20] * Absol kicked Erlend from #minecrafthelp (Reason: rlend :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1001))
#622 [15:20] * Erlend [webchat@gprs-inet-181-222.elisa.ee] has joined #minecrafthelp
#623 [15:22] <RogueCFW> Can anyone help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#624 [15:22] <RogueCFW> Can anyone help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#625 [15:22] <RogueCFW> Can anyone help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#626 [15:22] <RogueCFW> Can anyone help me? https://paste.ubuntu.com/p/cFcx3xJB75/
#627 [15:22] * RogueCFW [webchat@net-93-70-231-104.cust.vodafonedsl.it] has quit. (Network ban)
#628 [15:23] <Erlend> Im having hard time understanding the nether portal thing. It creates a new one in the overworld everytime I come back.
#629 [15:24] <Erlend> I'd love it to send me back to the portal I used to enter the nether
#630 [15:34] * ibimslan [webchat@46-126-2-42.dynamic.hispeed.ch] has quit. (Quit: webchat.esper.net)
#631 [15:42] <Bloop> Anyone on?
#632 [15:42] <urielsalis> Bloop, only 104 people
#633 [15:50] <Bloop> Oh, May I have help please?
#634 [15:51] <urielsalis> Bloop, just ask
#635 [15:53] <Bloop> I am having Tessellation crashes only on 1.13 versions.
#636 [15:57] * thelounge14 [webchat@187-49-212-102.static.artelecom.com.br] has joined #minecrafthelp
#637 [15:57] * Espercorn kicked thelounge14 from #minecrafthelp (Reason: helounge14 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#638 [15:58] * Zhoruark [webchat@bl16-112-76.dsl.telepac.pt] has joined #minecrafthelp
#639 [16:00] <Zhoruark> Hello i need help with my mine acc i cant log in in my minecraft and i cant log in the website minecraft.net
#640 [16:13] <Bloop> I asked :(
#641 [16:17] <urielsalis> ??> Bloop launcher/log
#642 [16:17] <Absol> Bloop: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#643 [16:17] <urielsalis> Zhoruark, what happens when you try?
#644 [16:28] * knife [b3nk@killin.us] has joined #minecrafthelp
#645 [16:29] <Bloop> https://paste.ubuntu.com/p/mSp3dHmSkP/
#646 [16:31] <urielsalis> Bloop, you are running two instances of the game
#647 [16:35] <Bloop> I closed one after I realised that, can that be a problem?
#648 [16:37] <urielsalis> Bloop, most of the errors I see are due to that, can you close everything and then try again with just one instance of the game?
#649 [16:40] <Zhoruark> i get always the message login fail
#650 [16:41] <Zhoruark> pass or name wrong everytime
#651 [16:41] <Bloop> Crashed again, https://paste.ubuntu.com/p/cK6s488fHG/
#652 [16:42] <urielsalis> Zhoruark, have you tried resetting your password?
#653 [16:42] <Zhoruark> yh a couple of times
#654 [16:42] <Zhoruark> y
#655 [16:43] <urielsalis> ??> Zhoruark login/throttle
#656 [16:43] <Absol> Zhoruark: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#657 [16:43] <Absol> Zhoruark: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#658 [16:43] <urielsalis> Bloop, If I were to guess, I would say its caused by Paper
#659 [16:43] <urielsalis> Bloop, its a modded server software that does some optimizations
#660 [16:43] <urielsalis> Bloop, and we dont help with modded here, sorry :/
#661 [16:44] <Zhoruark> ani waited 1 day 24 h like the pag on support says and i woke up this morning i try to open
#662 [16:44] <Zhoruark> and again the same mensage
#663 [16:44] <Bloop> Oh, Minecraft got a paper cut than...
#664 [16:44] <urielsalis> Zhoruark, and you do get the password reset email then?
#665 [16:44] <Zhoruark> y
#666 [16:45] <Zhoruark> i buyed my mine by the mojang site i buyed a key
#667 [16:45] <Zhoruark> on g2a
#668 [16:45] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#669 [16:45] <urielsalis> Zhoruark, G2A is not a official site...
#670 [16:45] <urielsalis> Zhoruark, they sell stolen keys
#671 [16:46] <Zhoruark> damn i tryed to buy on the minecraft.net and always the same mensage when i try to buy login fail
#672 [16:46] <Zhoruark> pass or name incorrect so i buy it on g2a
#673 [16:46] <Zhoruark> and should i do now?
#674 [16:47] <urielsalis> Zhoruark, I suggest that you contact G2A for a refund, but being the scam they are they are probably not giving one
#675 [16:50] <Zhoruark> done i send to then an email ty guys ...
#676 [16:51] <Zhoruark> i hope they refund that ...
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#680 [17:02] * Vapppe [webchat@bzq-79-183-39-29.red.bezeqint.net] has joined #minecrafthelp
#681 [17:03] <Vapppe> any support here?
#682 [17:03] * Vapppe [webchat@bzq-79-183-39-29.red.bezeqint.net] has quit. (Client Quit)
#683 [17:12] * Bloop [webchat@c-24-8-58-6.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#684 [17:12] * Shuqx [webchat@ip5f58db09.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#685 [17:14] <Shuqx> Hey, I have a problem with my account loggin
#686 [17:14] <urielsalis> Shuqx, what happens when you try?
#687 [17:15] <Shuqx> There is the email or password is wrong
#688 [17:15] <urielsalis> Shuqx, have you tried resetting your password?
#689 [17:16] <Shuqx> Yes, but I do not get any email
#690 [17:16] * AyyDaniel [webchat@173-16-69-100.client.mchsi.com] has joined #minecrafthelp
#691 [17:16] <AyyDaniel> Hello, are there any helpers currently online?
#692 [17:17] <urielsalis> ??> Shuqx account/send-email
#693 [17:17] <Absol> Shuqx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#694 [17:17] <Absol> Shuqx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#695 [17:17] <urielsalis> AyyDaniel, are any of us online?
#696 [17:17] <AyyDaniel> Yeah of course.
#697 [17:18] <Shuqx> okey. thanks
#698 [17:18] <AyyDaniel> I've been having trouble logging into my account, are you guys able to help obtain my account again?
#699 [17:18] <AyyDaniel> I've been having trouble logging into my account, are you guys able to help obtain my account again?
#700 [17:19] * Shuqx [webchat@ip5f58db09.dynamic.kabel-deutschland.de] has left #minecrafthelp
#701 [17:19] <urielsalis> AyyDaniel, we are not Mojang
#702 [17:19] <urielsalis> AyyDaniel, what troubles are you having?
#703 [17:20] <AyyDaniel> Well unfortunately, changing my optifine too many times caused Mojang to deactivate my account because of "suspicious activity" I usually get a reset password email but I never did this time.
#704 [17:22] <urielsalis> ??> AyyDaniel account/send-email
#705 [17:22] <Absol> AyyDaniel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#706 [17:22] <Absol> AyyDaniel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#707 [17:22] <AyyDaniel> Alright I've already done that, so I should just wait until I receive a response to get my problem resolved.
#708 [17:23] <urielsalis> AyyDaniel, yep
#709 [17:23] <AyyDaniel> Alright thanks for the help.
#710 [18:01] * storm [webchat@cpc151477-finc21-2-0-cust96.4-2.cable.virginm.net] has joined #minecrafthelp
#711 [18:02] <storm> as soon as i load up minecraft from the launcher it is said to be "not responding" I've tried updating Java, reinstalling minecraft,etc but nothing works. Everytime I load up its always "not responding"
#712 [18:03] <urielsalis> ??> storm tools/hjt
#713 [18:03] <Absol> storm: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#714 [18:03] <Absol> storm: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#715 [18:04] * Pandatastico [webchat@196.68.196.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#716 [18:06] <storm> https://paste.ubuntu.com/p/GCCGsS2F6F/
#717 [18:07] <Pandatastico> I do not receive emails to reset the password / change the password
#718 [18:07] <urielsalis> storm, full log please
#719 [18:07] <urielsalis> ??> Pandatastico account/send-email
#720 [18:07] <Absol> Pandatastico: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#721 [18:07] <Absol> Pandatastico: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#722 [18:08] <storm> https://paste.ubuntu.com/p/HjWxwBNrk6/
#723 [18:09] <urielsalis> ??> storm av/mcafee
#724 [18:09] <Absol> storm: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#725 [18:09] <Absol> storm: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#726 [18:09] <urielsalis> ??> storm av/mcafee/uninstall
#727 [18:09] <Absol> storm: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#728 [18:09] <Pandatastico> I already try looking for the id but the information erases it in 5 years and I can not recover it
#729 [18:10] <urielsalis> Pandatastico, contct Mojang and tell them that
#730 [18:12] * storm [webchat@cpc151477-finc21-2-0-cust96.4-2.cable.virginm.net] has joined #minecrafthelp
#731 [18:13] <storm> i have deleted mcafee but my minecraft still is not responding
#732 [18:13] <Pandatastico> he answered the same thing recover the identification
#733 [18:15] <storm> transaction id?
#734 [18:15] <urielsalis> storm, you need to restart your PC
#735 [18:15] <urielsalis> storm, Pandatastico DONT POST THAT HERE
#736 [18:15] <urielsalis> Pandatastico, tell them the same thing you told us here
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#739 [18:20] * KillerStunter31 [webchat@82.79.79.215] has joined #minecrafthelp
#740 [18:21] <KillerStunter31> Hello! I've got a problem about my mc account
#741 [18:21] <urielsalis> KillerStunter31, mind that we are not Mojang, but what problem?
#742 [18:21] <KillerStunter31> I think that my account was hackd
#743 [18:21] <KillerStunter31> let me explain this to you
#744 [18:23] <KillerStunter31> I Was looking for some temporary minecraft accounts for my friend so we could play together and found the site named mcleaks ,i downloaded their launcher and then used their accounts (i wanted so see if it's working) then after i uninstalled that app and told my friend that it's working i tried to login on my account
#745 [18:23] <KillerStunter31> after that my account password wasn't working
#746 [18:23] <KillerStunter31> i already send a ticket to mojan
#747 [18:23] <urielsalis> mcleaks... sigh
#748 [18:23] <urielsalis> ??> KillerStunter31 info/mcleaks
#749 [18:23] <Absol> KillerStunter31: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#750 [18:23] <Absol> KillerStunter31: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#751 [18:24] <KillerStunter31> I've already removed it
#752 [18:24] <urielsalis> KillerStunter31, MCLeaks waits for you to login with your account and steals your credentials for their database of "temporary accounts"
#753 [18:24] <KillerStunter31> i can't change my password
#754 [18:24] <urielsalis> KillerStunter31, + their paid service
#755 [18:24] <urielsalis> KillerStunter31, because they probably changed your email as soon as they got access to your account
#756 [18:24] <urielsalis> KillerStunter31, you will have to wait for Mojang to answer
#757 [18:24] <KillerStunter31> but i've lost my email that my account was inregistred a long time ago so i don't have acess to my email even if i could
#758 [18:25] <urielsalis> KillerStunter31, you will have to wait for Mojang to answer
#759 [18:25] <KillerStunter31> i did a ticket about that a long time to mojang maybe they could change it for me but they wanted me to get a ID and idk where i can find that i think it's on the lost yahoo mail
#760 [18:25] <KillerStunter31> ok i will wait
#761 [18:25] <KillerStunter31> thank for the help !
#762 [18:25] <urielsalis> ??> KillerStunter31 account/trans-id
#763 [18:25] <Absol> KillerStunter31: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#764 [18:25] <urielsalis> KillerStunter31, they asked for that ID ^
#765 [18:26] <urielsalis> KillerStunter31, provide it to them
#766 [18:26] <KillerStunter31> i saw the article
#767 [18:26] <KillerStunter31> idk i can't find it
#768 [18:26] <KillerStunter31> i looked hours for it but i cna't find it
#769 [18:26] <KillerStunter31> and because i bought the account like 2 or 3 years ago i forgot what i payed with
#770 [18:27] <KillerStunter31> paid*
#771 [18:27] <urielsalis> KillerStunter31, explain that to them and see if they can do alternate ways of verification
#772 [18:28] <KillerStunter31> i don't think they coulkd i mean i don't have any proof besides my password and email
#773 [18:28] <urielsalis> KillerStunter31, you dont lose anything by trying
#774 [18:28] <KillerStunter31> i will try right after they respong to my other ticket! thx <3
#775 [18:40] * Chris [webchat@h33.165.88.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#776 [18:41] <Chris> I purchased an item on the Minecraft marketplace and it does not work. Is there a way to refund the purchase?
#777 [18:41] <urielsalis> Chris, you need to contact xbox support
#778 [18:42] <Chris> Thank you. Do they have a customer support number or chat room? Or is there only email
#779 [18:43] <urielsalis> Chris, https://support.xbox.com/en-US/contact-us/
#780 [18:44] <Chris> I contacted them and they told me to contact the games contact support, not microsofts
#781 [18:45] <urielsalis> Chris, well, Microsoft is the one that makes the bedrock edition :P
#782 [18:45] <Chris> That is why I was confused
#783 [18:46] <urielsalis> Chris, try contacting them again, this channel and the Mojang contact form is only for the java edition
#784 [18:52] * Webchat_69047 [webchat@c-67-188-58-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#785 [18:52] * Espercorn kicked Webchat_69047 from #minecrafthelp (Reason: ebchat_69047 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#786 [18:54] * Owen [webchat@c-67-188-58-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#787 [18:55] <Owen> Hi! I lost my password to an older minecraft account, but have no way to recover it so far as i know, as it does not have a connected email address. How do i Proceed?
#788 [18:55] <urielsalis> ??> Owen account/send-email
#789 [18:55] <Absol> Owen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#790 [18:55] <Absol> Owen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#791 [18:56] <Owen> I do not have my transaction code. How can i get it if it is not connected to my email?
#792 [18:57] <urielsalis> Owen, you will have to ask them for alternate ways of verification
#793 [18:57] <Owen> Ok thanks. I wrote them an email. Is there anything else i cound do in the meantime?
#794 [18:58] <urielsalis> Owen, nope, sorry :/
#795 [18:58] <Owen> ok thank you for your time!
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#797 [19:00] <Chris> They sent me back here :/
#798 [19:00] <urielsalis> hi Chris, who did?
#799 [19:00] <Chris> Microsoft support
#800 [19:00] <urielsalis> Chris, we are not Mojang either, we are just volunteers
#801 [19:00] <Chris> ok
#802 [19:01] <urielsalis> Chris, https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#804 [19:11] * NathanA271 [webchat@cpe-24-209-74-53.cinci.res.rr.com] has joined #minecrafthelp
#805 [19:13] <NathanA271> I have already migrated my account, but will only let me play the demo mode.
#806 [19:13] <urielsalis> ??> NathanA271 launcher/relog
#807 [19:13] <Absol> NathanA271: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#808 [19:13] <urielsalis> NathanA271, mind that you have to enter your email, not username now
#809 [19:14] <NathanA271> Still only allows demo mode
#810 [19:20] * trump2024 [webchat@ip-8.28.243.164.atlinkservices.com] has joined #minecrafthelp
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#813 [19:33] * idkwhatimdoing [webchat@035-133-177-051.dhcp.chtrptr.net] has joined #minecrafthelp
#814 [19:35] <idkwhatimdoing> ok so everytime i try to play minecraft it keeps trying to download something and fails everytime, i've tried changing the version but that doesn't seem to work
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#820 [20:09] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#821 [20:09] <SuperMommaR> For the past 2 days my Realm has been completely reset and nothing will save. Every time I log off it resets. I have tried loading several back ups, from 6-39 days ago. I’ve even tried going to Worlds 2 & 3 and they are also reset. Any help would be appreciated.
#822 [20:10] <HeitstyTom> My minecraft crashes the minute it launches. Has anyone figured out how to fix this?
#823 [20:11] <urielsalis> ??> HeitstyTom launcher/log
#824 [20:11] <Absol> HeitstyTom: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#825 [20:12] <urielsalis> SuperMommaR, that sounds weird, its just a specific realm or all of them?
#826 [20:12] <urielsalis> SuperMommaR, have you tried creating a new realm?
#827 [20:12] <SuperMommaR> All
#828 [20:12] <SuperMommaR> No I havent
#829 [20:13] <urielsalis> SuperMommaR, only your progress resets, or everyones progress
#830 [20:13] * Jumbo [webchat@cpe-24-209-131-20.wi.res.rr.com] has joined #minecrafthelp
#831 [20:14] <SuperMommaR> Everyone’s. Nothing is saving at all. And everything starts brand new.
#832 [20:14] * Battlefox64 [webchat@ip24-252-145-54.cl.ri.cox.net] has joined #minecrafthelp
#833 [20:15] <urielsalis> SuperMommaR, how are you loading and saving the realm? Does it still happen if someone else joins and leaves, without you joining?
#834 [20:15] <Battlefox64> So my account was breached, then later restored, what would happen to the person responsible if caught
#835 [20:15] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#836 [20:15] <Battlefox64> based on the name that they changed it to it was a young teen
#837 [20:15] <Jumbo> SuperMommaR So a few years a go I bought a Mojang account, and I've forgotten the password to it. However, whenever I try to reset the password, I don't get a reset email, even though I'm using the email account that the Mojang account is tied to.
#838 [20:15] <Battlefox64> would be amazing to see if they would get the cops called on them
#839 [20:16] <urielsalis> Battlefox64, you will need to get some info about whoever did it to call the cops, which isnt as easy at it seems
#840 [20:16] <Battlefox64> thanks
#841 [20:16] <Battlefox64> would just be funny
#842 [20:16] <urielsalis> Battlefox64, most cases they are just reselling them to people that dont know better
#843 [20:16] <urielsalis> ??> Jumbo account/send-email
#844 [20:16] <Absol> Jumbo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#845 [20:16] <Absol> Jumbo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#846 [20:17] <SuperMommaR> urielsalis it won’t save for anyone. Even when I’m not on.
#847 [20:17] <Battlefox64> thanks all
#848 [20:17] * Battlefox64 [webchat@ip24-252-145-54.cl.ri.cox.net] has quit. (Client Quit)
#849 [20:17] <urielsalis> SuperMommaR, sounds like something Mojang would need to fix manually, have you contacted them?
#850 [20:17] <urielsalis> ??> SuperMommaR account/send-email
#851 [20:17] <Absol> SuperMommaR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#852 [20:17] <Absol> SuperMommaR: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#853 [20:18] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#854 [20:19] <SuperMommaR> I’ve already submitted the concern, just thought I’d hop on while I’m waiting for a response... see if anyone could help. Thanks guys!
#855 [20:20] * SuperMommaR [webchat@ip-206-81-93-252.astac.net] has quit. (Quit: webchat.esper.net)
#856 [20:34] * TLJLC [webchat@pool-108-14-225-201.nycmny.fios.verizon.net] has joined #minecrafthelp
#857 [20:58] * ImOnFire [webchat@230-35-16-223-on-nets.com] has joined #minecrafthelp
#858 [20:58] <ImOnFire> why i cant chat
#859 [20:58] <ImOnFire> why i cant chat?
#860 [20:59] <urielsalis> ImOnFire, you are chatting
#861 [20:59] <urielsalis> :P
#862 [20:59] <ImOnFire> :P
#863 [20:59] <ImOnFire> why i cant talk in minecraft
#864 [20:59] <ImOnFire> every server
#865 [20:59] <ImOnFire> also single world
#866 [21:00] <urielsalis> ImOnFire, you are under 16 years old?
#867 [21:00] <ImOnFire> no
#868 [21:01] <ImOnFire> i am from china
#869 [21:01] <urielsalis> ImOnFire, im not sure how the regulations from china are, I know they have their own version
#870 [21:02] <ImOnFire> no
#871 [21:04] <ImOnFire> can anyone help me with my problem
#872 [21:08] * Niko [webchat@c-24-8-46-24.hsd1.co.comcast.net] has joined #minecrafthelp
#873 [21:08] * gerch_ [webchat@108-206-93-34.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#874 [21:09] <gerch_> i cant chat in any server
#875 [21:09] <gerch_> it has been like this for months. What should i do?
#876 [21:09] <Niko> Hello! I am having alot of trouble receiving my old minecraft account. It was compromised as it was connected to a server runner known as Aternos, and I no longer can access it. Password reset emails are not going through, and I'm not sure what to do.
#877 [21:09] * gerch_ [webchat@108-206-93-34.lightspeed.orngca.sbcglobal.net] has quit. (Client Quit)
#878 [21:10] <urielsalis> ??> Niko account/send-email
#879 [21:10] <Absol> Niko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#880 [21:10] <Absol> Niko: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#881 [21:12] * helppls [webchat@pool-74-105-150-44.nwrknj.fios.verizon.net] has joined #minecrafthelp
#882 [21:12] <helppls> why does my laptop say Unable to save download. idle5.ogg
#883 [21:12] <Niko> Ah, ok. here is my problem I would hope you guys would be able to help me with. I had bought the account at around, i don't know, 10 years old? My dad bought it for me, and I migrated it to my email further on when I got one through mojang. It was a bit confusing, but somehow I did it. And I'm not sure where I could find the Id. I can't access my f
#884 [21:12] <Niko> athers eamil, he passed.
#885 [21:13] <Niko> Is there anywhere else it could be possibly? I only have multiple account migration emails from 2012
#886 [21:14] <helppls> can anyone answer my question,\?
#887 [21:14] <helppls> My minecraft keeps on saying Unable to save download. idle5.ogg
#888 [21:14] <urielsalis> ??> helppls tools/hjt
#889 [21:14] <Absol> helppls: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#890 [21:14] <Absol> helppls: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#891 [21:15] <urielsalis> Niko, you can tell them that and ask for alternative ways of verification
#892 [21:15] <helppls> how do i get rid of it and play the game?
#893 [21:16] <helppls> pls help
#894 [21:16] <urielsalis> helppls, follow Absol instructions
#895 [21:16] <helppls> ok
#896 [21:18] <Niko> Ok, great. I will try that. Thank you.
#897 [21:18] <helppls> This is what it said.
#898 [21:19] * Prin5616 [webchat@c-98-226-118-244.hsd1.il.comcast.net] has joined #minecrafthelp
#899 [21:20] <Prin5616> I migrated my account a long time ago but can't remember the email used. Is there a way to disconnect my account from that email and put it under a different one?
#900 [21:21] <helppls> Thank u So much guys. It worked!!!
#901 [21:21] <urielsalis> ??> Prin5616 account/send-email
#902 [21:21] <helppls> Thank u again
#903 [21:21] <Absol> Prin5616: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#904 [21:21] <Absol> Prin5616: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#905 [21:21] <helppls> bty
#906 [21:22] <Prin5616> alright I'll try, thank you guys!
#907 [21:24] <Niko> i appreciate the help, thank you guys, I eamiled them, so hopefully I'll get one back in a couple days.
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#912 [21:40] * yoky56 [webchat@ip68-229-0-63.lv.lv.cox.net] has joined #minecrafthelp
#913 [21:40] <yoky56> Error details: There is not enough space on the disk
#914 [21:40] <yoky56> what does this mean
#915 [21:44] * yoky56 [webchat@ip68-229-0-63.lv.lv.cox.net] has quit. (Client Quit)
#916 [21:44] <urielsalis> yoky56, you dont have enough free space to install the game. Dele.....
#917 [21:44] <CapFan67> yoky56, Generally that error would indicate you are running out of available disk space on the drive you're downloading to.
#918 [21:44] <CapFan67> =(
#919 [21:49] <Andrio> Delete yourself from the channel.
#920 [22:24] * lolby [webchat@71-81-185-53.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
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#923 [23:12] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
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#925 [23:12] <Sho> Hello, minecraft keeps crashing and I can't play it. I am using 1.13.2
#926 [23:12] * whatevs [webchat@mtrlpq3901w-lp140-01-174-88-65-118.dsl.bell.ca] has joined #minecrafthelp
#927 [23:12] <whatevs> hello
#928 [23:12] <Sho> It was working just fine until yesterday but today it does not work.
#929 [23:13] <CapFan67> Sho, Exactly what error do you get?
#930 [23:13] <Sho> It says "Game Crash. An unexpected error occurred ... "
#931 [23:14] <Sho> I have the crash report as well
#932 [23:14] <CapFan67> ??> Sho launcher/log-txt
#933 [23:14] <Absol> Sho: We need to see your full launcher log, which is created in the game directory.
#934 [23:14] <Absol> Sho: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#935 [23:14] <CapFan67> Sho, The crash-report would be useful also.
#936 [23:15] <whatevs> Hello, basically, I was about to play Minecraft when I accidentally made Java only make it accessible through public WiFi, do you guys know how to change the Public Wifi to the Private Wifi?
#937 [23:16] <Sho> https://paste.ubuntu.com/p/D2b297gyrv/
#938 [23:16] <whatevs> Hello?
#939 [23:16] <Sho> That is the launcher_log file
#940 [23:17] <whatevs> Where do I find that?
#941 [23:17] <Sho> whatevs This is not for you. That is to the helpers that are helping with my problem
#942 [23:18] <CapFan67> Sho, C [ig9icd64.dll+0x5683f9] is usually a graphics driver issue. Let's look at your graphics configuration:
#943 [23:18] <CapFan67> ??> Sho win/dxdiag
#944 [23:18] <Absol> Sho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#945 [23:19] <Andrio> whatevs, do you have a firewall installed other than Windows Firewall?
#946 [23:19] <Sho> @Absol https://paste.ubuntu.com/p/nrMW5ZBccs/
#947 [23:20] <whatevs> I don't think I do.
#948 [23:20] <whatevs> I mean, I have Avast
#949 [23:20] <whatevs> Does that count?
#950 [23:21] <Andrio> whatevs, is it the paid version?
#951 [23:21] <CapFan67> Sho, you can find video driver updates for your chipset here: https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620
#952 [23:21] <whatevs> No.
#953 [23:21] <whatevs> It's the free version
#954 [23:21] <Andrio> whatevs, pretty sure the free version doesn't have a firewall
#955 [23:21] <whatevs> So then what should I do to fix this?
#956 [23:22] <whatevs> I just need to change my Minecraft able to connect to my private wifi
#957 [23:22] <Andrio> whatevs, what happens when you try?
#958 [23:22] <whatevs> Try to do what
#959 [23:23] <Sho> Sorry, which one do I download?
#960 [23:23] <CapFan67> Sho, I'd use the first link (non-beta).
#961 [23:23] <Sho> Thank you
#962 [23:24] <Andrio> whatevs, can you join Minecraft servers still?
#963 [23:24] <Sho> I am downloading it right now. I'll let you know when it finishes
#964 [23:25] <whatevs> No, I can't, i'm not on a Public WiFi, so I cannor
#965 [23:25] <whatevs> cannot
#966 [23:25] <whatevs> connect to a server
#967 [23:25] <Andrio> ok
#968 [23:26] <whatevs> so what do i do?
#969 [23:26] <Andrio> whatevs, what happens when you try that?
#970 [23:27] <whatevs> If i'm on a public wifi, it would work. Currently, i'm on a private wifi so I cannot connect
#971 [23:28] <whatevs> Since I made Java only make Minecraft accesible to the public wifi
#972 [23:30] * huzunni [webchat@120.29.75.21] has joined #minecrafthelp
#973 [23:30] <huzunni> Hello?
#974 [23:30] <CapFan67> Hi
#975 [23:30] <huzunni> I need help with my minecraft authentication
#976 [23:30] <huzunni> It keeps saying "Failed to Login: Authentication servers are down for maintenance."
#977 [23:30] <huzunni> I tried to reset my firewall settings, restarted my modem, logged in and logged out.
#978 [23:31] <huzunni> I am using windows 7, and minecraft version 1.13.2
#979 [23:32] <huzunni> Is anyone here?
#980 [23:32] <CapFan67> ??> huzunni tools/hjt
#981 [23:32] <Absol> huzunni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#982 [23:32] <Absol> huzunni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#983 [23:32] <huzunni> Thank you for the response.
#984 [23:33] <Sho> So I downloaded it, but it says "This operating system is not supported"
#985 [23:34] <huzunni> How do I send the message privately?
#986 [23:34] <huzunni> Absol
#987 [23:34] <CapFan67> huzunni, when done, paste the URL to this channel
#988 [23:35] <huzunni> I prefer not to disclose it publicly
#989 [23:36] <CapFan67> Sho, Odd. Perhaps restricted to the Fall 2018 Windows 10 update. There is an older driver, but newer than yours, on the Dell support site. Stand by.
#990 [23:36] <Sho> CapFan67 Thank you
#991 [23:36] <huzunni> https://paste.ubuntu.com/p/6sDRzw7Nnb/
#992 [23:36] <huzunni> capfan
#993 [23:37] <huzunni> I'm on windows 7
#994 [23:37] <CapFan67> Sho, https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-13-5378-2-in-1-laptop/drivers This is from May, but should support your version.
#995 [23:38] <CapFan67> huzunni, I see Hamachi is installed. This can prevent you from connecting to the Authentication servers. Have you tried uninstalling Hamachi and testing?
#996 [23:38] <huzunni> Yes, I have.
#997 [23:38] <Sho> CapFan67 It looks like there are 7 drivers i need to download. I am in the progress of doing so
#998 [23:38] <huzunni> I have uninstalled hamachi before and it still did not affect it.
#999 [23:39] <huzunni> I will try to uninstall it again now.
#1000 [23:39] <CapFan67> Sho, Good to update all that apply. Make sure you update your Intel Graphics along the way.
#1001 [23:39] <Sho> CapFan67 I'm not sure which one the Intel Graphics update is
#1002 [23:40] <CapFan67> IT's the only driver listed in the Video category.
#1003 [23:40] <Sho> Nvm found it
#1004 [23:40] <Sho> I am downloading it right now
#1005 [23:41] <huzunni> Uninstalled hamachi. I will attempt to connect to a server.
#1006 [23:42] <Sho> CapFan67 It looks like it will take a while. Is there anything else I should do in the meantime or should I just wait this out?
#1007 [23:42] <huzunni> It says the same thing.
#1008 [23:42] <CapFan67> Sho, That's the most likely cause. Your error is directly related to your graphics driver. It'll require a reboot, then test again.
#1009 [23:42] <huzunni> Failed to connect to server. Failed to login, the authentication servers are currently down for maintenance.
#1010 [23:42] <huzunni> CapFan67
#1011 [23:43] <CapFan67> huzunni, let's look at your launcher log for any specific errors:
#1012 [23:43] <CapFan67> ??> huzunni launcher/log-txt
#1013 [23:43] <Absol> huzunni: We need to see your full launcher log, which is created in the game directory.
#1014 [23:43] <Absol> huzunni: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1015 [23:44] * Sho [webchat@174-21-70-92.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#1016 [23:44] <huzunni> CapFan67 I have pm'ed it to you.
#1017 [23:45] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
#1018 [23:45] <CapFan67> I'll check for the PM, but please keep the dialog in this channel. Other volunteers monitor from the sidelines and offer insight when possible. Stand by.
#1019 [23:45] <huzunni> Ok, thanks.
#1020 [23:45] <huzunni> I shall upload the pastebin here.
#1021 [23:45] <huzunni> https://paste.ubuntu.com/p/Btyq3HD7f5/
#1022 [23:47] * Sho [webchat@174-21-70-92.tukw.qwest.net] has quit. (Client Quit)
#1023 [23:47] <CapFan67> huzunni, No errors in your launcher log. Let's look at your game log: Open your client, attempt a connection, then close your client. Paste the contents of your .minecraft/logs/latest.log to http://paste.ubuntu.com/
#1024 [23:49] <huzunni> Okay CapFan67 I am in the process of doing it. Will upload in 20 seconds.
#1025 [23:50] <huzunni> https://paste.ubuntu.com/p/XwGmk9WSfR/
#1026 [23:50] <huzunni> CapFan67
#1027 [23:51] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
#1028 [23:51] <CapFan67> huzunni, I see the beginning of the connection attempt but no error.
#1029 [23:51] <Sho> CapFan67 I had finished downloading the driver and restarted my computer. i tried launching minecraft again, but it still failed
#1030 [23:52] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#1031 [23:52] <huzunni> CapFan67 it doesn't show an error, but it tells me that "Failed to login: The authentication servers are currently down for maintenance."
#1032 [23:52] <Sho> Would you like me to send the crash report to see if it is the same issue?
#1033 [23:52] <CapFan67> Sho, Yes please.
#1034 [23:52] <Sho> What was the site for copying/pasting?
#1035 [23:53] <CapFan67> Sho, http://paste.ubuntu.com/
#1036 [23:53] <Sho> Thank you. CapFan67
#1037 [23:53] <Sho> https://paste.ubuntu.com/p/8GrBkzVsxK/
#1038 [23:53] <HeitstyTom> I was directed to someone earlier to go to Ubuntu Pastebin with my Minecraft crash problems. I got the url that I'm supposed to give to someone who asks for my launch log?
#1039 [23:53] <HeitstyTom> who do I give it to?
#1040 [23:56] <CapFan67> Sho, It is indeed the same error. "Problematic frame:
#1041 [23:56] <CapFan67> # C [ig9icd64.dll+0x5683f9]" is an error with the Intel Graphics driver when the game attempts to initialize. This is normally resolved with an updated compatible driver. As your driver is updated, I'm not sure what's causing your crash.
#1042 [23:56] <Sho> What is interesting, is that it worked just fine until yesterday and all of a sudden, I can't play it today
#1043 [23:57] <huzunni> CapFan67, it just shows me that "Failed to login: Auth servers are currently down for maintenance" Couldn't play for 2 days ever since it happened.
#1044 [23:58] <CapFan67> huzunni, I'm not seeing an internal error in the game, nor any incompatible software.
#1045 [23:59] <huzunni> CapFan67 What do you suggest I should do? I deleted my .minecraft folder twice.
#1046 [23:59] <huzunni> It works on another PC but it's on windows 10
#1047 [23:59] <huzunni> It just doesnt work on my computer here.
#1048 [23:59] <CapFan67> Sho, It sounds like some background update occurred, but given that your version of windows is behind, as was your video driver, I don't know what it might have been.