#1 [00:00] <CapFan67> huzunni, The only other suggestion I would have is to temporarily disable your firewall, and test.
#2 [00:01] <Sho> CapFan67 I see. So I'll just have to hope it magically works again sometime?
#3 [00:01] <CapFan67> Sho, It's an odd time of day/night. I'd suggest trying back in a few hours when the channel is more active. Hopefully another volunteer offers more insight.
#4 [00:02] <Sho> CapFan67 Sounds good. Thank you so much for your time and support!
#5 [00:02] <huzunni> Ok CapFan67 will try it.
#6 [00:03] <CapFan67> I need to step away for a bit. Best of luck folks.
#7 [00:03] <huzunni> Thanks.
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#11 [00:10] <Stawrwolf1358> I dont rember my questions
#12 [00:10] <Stawrwolf1358> or have access to the email
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#14 [00:17] * huzunni [webchat@120.29.75.21] has joined #minecrafthelp
#15 [00:32] <huzunni> ugh, still can't connect
#16 [00:33] <huzunni> Failed to log in: The authentication servers are currently down for maintenance.
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#21 [03:56] * tj [webchat@122-59-123-159-fibre.sparkbb.co.nz] has joined #minecrafthelp
#22 [03:59] <tj> I've havent been able to access my minecraft account and i wont recieve any emails for a password reset which i have been trying to do. I will recieve emails about other things from mojang but not any password reset
#23 [04:01] * tj [webchat@122-59-123-159-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
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#25 [04:14] * Espercorn kicked thelounge53 from #minecrafthelp (Reason: helounge53 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#27 [05:04] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#28 [05:10] * Fardin [webchat@cm-128.77.96.200.getinternet.no] has joined #minecrafthelp
#29 [05:11] <Fardin> Hi. My Minecraft account got deleted back in summer (2018) and I wasn't able to retreive it back as I couldn't find my transaction ID at the time. Now I finally found it and I want to know how I get my user back.
#30 [05:11] <Fardin> I dont know how my account got deleted so I would also like to know what happened to it.
#31 [05:13] <Fardin> I have sent an email earlier which redirected me to this site if I wanted to talk to voulenteers
#32 [05:14] <Fardin> volunteers*
#33 [05:17] <Fardin> All I want to know from you is what happened to my user, as I wont share my transaction ID here
#34 [05:19] <Andrio> ??> Fardin account/send-email
#35 [05:19] <Absol> Fardin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#36 [05:19] <Absol> Fardin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#37 [05:23] * Kirranoid [webchat@93.185.4.193] has joined #minecrafthelp
#38 [05:23] <Fardin> thanks
#39 [05:24] <Kirranoid> Hey, I got problem with my driver and I do not know how to fix it :/
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#41 [06:00] * yamum [webchat@1.136.104.100] has joined #minecrafthelp
#42 [06:00] <yamum> i get an error message whenever i attempt to launch minecraft, anyone able to help?
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#44 [06:04] * FiqiPlayz [webchat@dsl217-132-30-90.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#45 [06:30] * Ra1nBoWHD [webchat@ip1f11ff1c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#46 [06:30] <urielsalis> hi yamum
#47 [06:31] <Ra1nBoWHD> Hello,my account got hacked can anyone help me?
#48 [06:32] <urielsalis> ??> Ra1nBoWHD account/hacked
#49 [06:32] <Absol> Ra1nBoWHD: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#50 [06:32] <Absol> Ra1nBoWHD: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#51 [06:38] * roksy [webchat@ip5452590f.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#52 [06:39] <roksy> i have resently delete my mojang account and i want it back
#53 [06:40] <urielsalis> ??> roksy account/send-email
#54 [06:40] <Absol> roksy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [06:40] <Absol> roksy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#56 [06:48] * roksy [webchat@ip5452590f.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#57 [07:04] * xxgodslayerxx99 [webchat@114.77.172.71] has joined #minecrafthelp
#58 [07:04] <xxgodslayerxx99> hi
#59 [07:06] <xxgodslayerxx99> my account got stolen 2 times now and dont know what to do the frist time i just pay for a new one the time ofter that i have try and try but i have asd and dont know to get my account back
#60 [07:13] * xxgodslayerxx99 [webchat@114.77.172.71] has joined #minecrafthelp
#61 [07:13] <xxgodslayerxx99> i have prof it was my account
#62 [07:14] * xxgodslayerxx99 [webchat@114.77.172.71] has quit. (Client Quit)
#63 [07:20] * Sirbot [Mibbit@113.161.50.13] has joined #minecrafthelp
#64 [07:20] * Absol kicked Sirbot from #minecrafthelp (Reason: irbot :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#65 [07:21] * xxgodslayerxx99 [webchat@114.77.172.71] has joined #minecrafthelp
#66 [07:21] * Sirbot2 [webchat@static.vnpt.vn] has joined #minecrafthelp
#67 [07:23] <xxgodslayerxx99> help me get my account back
#68 [07:23] <Sirbot2> Hi, my friend and I are trying to join each other using Hamachi. We set up the 1.13.2 server. However when ever we try to join the server it Times Out. When ever I join my friend's server I can hear the game and the 'Loading Terrain' screen shows. After a minute or so, however, it Times out. Does anyone have a fix for this?
#69 [07:23] * Ragchuck [webchat@p5793C3EB.dip0.t-ipconnect.de] has joined #minecrafthelp
#70 [07:26] <Ragchuck> Hi, I'm unable to connect to my account I have played a couple of years ago. After requesting a new password I'm not getting any e-mail with instructions. :( Can you help me?
#71 [07:26] <Andrio> ??> xxgodslayerxx99 account/send-email
#72 [07:26] * xxgodslayerxx99 [webchat@114.77.172.71] has quit. (Client Quit)
#73 [07:26] <Absol> xxgodslayerxx99: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#74 [07:26] <Absol> xxgodslayerxx99: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#75 [07:26] <Andrio> ??> Sirbot2 net/Hamachi
#76 [07:26] <Absol> Sirbot2: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#77 [07:26] <Absol> Sirbot2: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#78 [07:26] <Andrio> Ragchuck, did you check your spam folder?
#79 [07:27] <Ragchuck> yes
#80 [07:28] <Ragchuck> I checked my spam folder
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#82 [07:28] <Ragchuck> I will fill out the form in https://help.mojang.com/customer/portal/emails/new
#83 [07:28] <Andrio> ok
#84 [07:41] * kcy6824211 [webchat@211.44.70.126] has joined #minecrafthelp
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#86 [07:50] * Renata [webchat@cm-2023.cable.globalnet.hr] has joined #minecrafthelp
#87 [07:52] <Renata> I received a link for parent permission, when I open the link, it's blank and can not take the further steps to purchase the game. Any advice?
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#89 [07:58] * Nyphx [webchat@91.86.107.196] has joined #minecrafthelp
#90 [07:58] <Nyphx> Hello
#91 [07:59] <Nyphx> it s impossible for me to connect on my session to play and when i want release my password , it 's not effectly
#92 [07:59] * Renata [webchat@cm-2023.cable.globalnet.hr] has joined #minecrafthelp
#93 [08:01] <Renata> The link for parental permission is blank and can not take further steps to purchase the game. Any advice? thanks
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#97 [08:54] * Zombotrone [webchat@Dinamic-Tigo-191-89-97-77.tigo.com.co] has joined #minecrafthelp
#98 [08:54] <Zombotrone> Im not receiving emails from mojang or minecraft
#99 [08:54] * Ragchuck [webchat@p5793C3EB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#100 [08:55] <Zombotrone> I tried emailing myself and it worked
#101 [09:13] * dekoning11 [webchat@a80-101-239-155.adsl.xs4all.nl] has joined #minecrafthelp
#102 [09:15] <dekoning11> I can't log in to my account anymore because i forgot the email address that i originally logged in with, and i would like to transfer my e-mail address
#103 [09:32] * Lord_of_Life_ [~Lord@46.217.57.46] has joined #minecrafthelp
#104 [09:33] <dekoning11> plz help me
#105 [09:34] * Lord_of_Life [~Lord@46.217.125.27] has quit. (Ping timeout: 180 seconds)
#106 [09:39] * dekoning11 [webchat@a80-101-239-155.adsl.xs4all.nl] has quit. (Quit: webchat.esper.net)
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#108 [09:44] * Zombotrone [webchat@Dinamic-Tigo-191-89-97-77.tigo.com.co] has joined #minecrafthelp
#109 [09:45] <Zombotrone> I am not receiving mojang emails to my email account, I get other emails, just not mojang
#110 [09:46] <urielsalis> ??> Zombotrone account/send-email
#111 [09:46] <Absol> Zombotrone: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#112 [09:46] <Absol> Zombotrone: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#113 [09:50] <Zombotrone> I already sent a form, they sent and email to my other email account saying that they received the support form, guess I'll wait
#114 [09:52] * Goljatka_244 [webchat@87-205-201-150.adsl.inetia.pl] has joined #minecrafthelp
#115 [09:53] * Billy [webchat@host86-161-139-167.range86-161.btcentralplus.com] has joined #minecrafthelp
#116 [09:54] <Billy> my minecraft crashes every time on the minecrfat launcher page
#117 [09:55] <Billy> what is happening
#118 [09:55] <Billy> im confused
#119 [09:56] <Nyphx> I cant login on my account :/
#120 [09:56] <Billy> are any operators on
#121 [09:56] <Nyphx> ok thx
#122 [09:57] <Billy> nyphx
#123 [09:57] <Billy> have u got a rply
#124 [09:57] <Billy> anyone please help
#125 [09:58] * Goljatka_244 [webchat@87-205-201-150.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#126 [09:59] <Billy> my minecraft crashes every time on the minecrfat launcher page
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#130 [11:18] * francesco [webchat@host231-146-dynamic.239-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#131 [11:18] <francesco> ciao a tutti
#132 [11:18] <francesco> non riesco ad accedere ad account
#133 [11:20] <francesco> help me
#134 [11:22] * Erlend [webchat@gprs-inet-182-252.elisa.ee] has joined #minecrafthelp
#135 [11:23] <Erlend> Hello. My minecraft map started lagging. Just suddenly. Out of nowhere. I mean block breaking, nether entering, eating etc lag. The game itself runs fine at 120 fps. I tried killing off some pigs and chicken in my farm but that didn't help. I'm running optifine 1.12.2
#136 [11:24] <Erlend> It's map related. I run my other maps and no lag there.
#137 [11:30] <Erlend> Any ideas? Anyone?
#138 [11:34] * ivan` [~ivan@68.ip-149-56-14.net] has quit. (Ping timeout: 190 seconds)
#139 [11:48] * Tronllesnur [webchat@177-0-107-141.cpece700.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#140 [11:49] * jay [webchat@port-92-194-50-64.dynamic.qsc.de] has joined #minecrafthelp
#141 [11:49] <Tronllesnur> why when i go to download my minecraft it say that its not possible to save the file
#142 [11:49] <jay> hallo
#143 [11:49] <jay> jemand in deutsch da
#144 [11:49] <Tronllesnur> i cant download my minecraft
#145 [11:51] <Tronllesnur> when it goes to download a file it says
#146 [11:51] <Tronllesnur> "Could not save download"
#147 [11:52] <jay> Hello i need help i forgot email and password and name but i have the verification of <<<<
#148 [11:54] <cities7> how much space do you have remaining on your PC Tronllesnur
#149 [11:56] <jay> witch winows
#150 [11:56] <jay> windows
#151 [11:56] <Tronllesnur> i have more then 35 gb
#152 [11:58] <Tronllesnur> i think it fixed
#153 [11:58] <Tronllesnur> i needed to unistall bytefence
#154 [11:59] * jay5 [webchat@port-92-194-50-64.dynamic.qsc.de] has joined #minecrafthelp
#155 [11:59] * Zombotrone [webchat@Dinamic-Tigo-191-89-97-77.tigo.com.co] has quit. (Quit: webchat.esper.net)
#156 [11:59] * jay5 [webchat@port-92-194-50-64.dynamic.qsc.de] has quit. (Client Quit)
#157 [12:07] * Tronllesnur [webchat@177-0-107-141.cpece700.dsl.brasiltelecom.net.br] has quit. (Quit: webchat.esper.net)
#158 [12:09] * spondyy [webchat@82.155.121.79] has joined #minecrafthelp
#159 [12:09] <spondyy> i need help
#160 [12:10] <CapFan67> spondyy, What do you need help with?
#161 [12:11] * SpoklerGamesYT [webchat@c906e767.virtua.com.br] has joined #minecrafthelp
#162 [12:12] <spondyy> I needed to find my minecraft transition id to get my account back
#163 [12:12] <CapFan67> ??> spondyy account/trans-id
#164 [12:12] <Absol> spondyy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#165 [12:13] <SpoklerGamesYT> I do not have access to the registered email and I want to change the security responses because I do not remember them
#166 [12:13] <CapFan67> spondyy, In that case, you'll need to contact Mojang as inquire about other means of verification:
#167 [12:13] <CapFan67> ??> spondyy account/send-email
#168 [12:13] <Absol> spondyy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#169 [12:13] <Absol> spondyy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#170 [12:14] <spondyy> I know but I do not find the email is my mother already changed the credit card
#171 [12:14] <CapFan67> spondyy, Again, you
#172 [12:14] <CapFan67> spondyy, Again, you'll need to contact Mojang to ask what other options you have.
#173 [12:15] * SpoklerGamesYT [webchat@c906e767.virtua.com.br] has quit. (Client Quit)
#174 [12:17] <spondyy> but you know what the id transition is to see if I can find
#175 [12:19] <CapFan67> spondyy, Your transaction ID would have been sent to you in an Email when you first purchased the game.
#176 [12:27] * Huzunni [webchat@120.29.75.21] has joined #minecrafthelp
#177 [12:27] <Huzunni> Hello is anyone here
#178 [12:28] <Greymagic27> Huzunni, Hi :) How can we help?
#179 [12:28] <Huzunni> I am still experiencing the problem called, "Failed to login: Authentication servers are currently down for maintenance".
#180 [12:28] <Greymagic27> ??> Huzunni tools/hjt
#181 [12:28] <Absol> Huzunni: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#182 [12:28] <Absol> Huzunni: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#183 [12:28] <Huzunni> I've tried restarting my internet, logging in and out of minecraft.
#184 [12:28] <Huzunni> Ok I'll do the HJT
#185 [12:29] <Huzunni> https://paste.ubuntu.com/p/3jqHYc2QYz/
#186 [12:29] <Greymagic27> Huzunni, What operating system are you on?
#187 [12:29] <Huzunni> Windows 7 Ultimate
#188 [12:30] <Huzunni> should I downgrade my java runtime environment?
#189 [12:30] <Greymagic27> Hold on
#190 [12:30] <Huzunni> ok
#191 [12:30] <Greymagic27> Does this happen with all servers?
#192 [12:30] <Huzunni> Yes.
#193 [12:30] <Huzunni> Sometimes it fixes itself, but sometimes it doesn't
#194 [12:31] <Huzunni> I'd be really lucky to join a server when it finally connects.
#195 [12:31] <Huzunni> I'll do an output log of minecraft as well
#196 [12:33] <Greymagic27> Huzunni, Try signing out of the minecraft launcher then back in
#197 [12:33] <Huzunni> Trying it now.
#198 [12:34] * Webchat_38732 [webchat@c-73-55-18-241.hsd1.fl.comcast.net] has joined #minecrafthelp
#199 [12:34] * Espercorn kicked Webchat_38732 from #minecrafthelp (Reason: ebchat_38732 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#200 [12:34] <urielsalis> Huzunni, are you using any VPN?
#201 [12:34] <Huzunni> No, I am not.
#202 [12:34] * HalMags [webchat@67-0-255-200.albq.qwest.net] has joined #minecrafthelp
#203 [12:34] <Huzunni> I uninstalled hamachi recently.
#204 [12:34] <urielsalis> Huzunni, have you restarted your PC after uninstalling it?
#205 [12:34] <Huzunni> Yes. I have.
#206 [12:35] <urielsalis> Huzunni, can you open a command prompt?
#207 [12:35] <Huzunni> Okay
#208 [12:35] <urielsalis> Huzunni, type ping authservers.mojang.com
#209 [12:35] <Huzunni> can't
#210 [12:35] <urielsalis> Huzunni, type ping authserver.mojang.com, without the s, sorry
#211 [12:35] <Huzunni> Can't find host authservers.mojang.com
#212 [12:35] <HalMags> My grandson wants me to download this software to my windows 10 PC. His father will not allow him to have an x box gaming device. Will he be able to write java script code for Minecraft without owning an x box?
#213 [12:36] <Huzunni> I can ping it, I have 242ms.
#214 [12:36] <urielsalis> HalMags, that is only for the windows 10 version
#215 [12:36] <urielsalis> HalMags, not the xbox version :P
#216 [12:36] <Huzunni> Oops
#217 [12:36] <urielsalis> Huzunni, can you run a speedtest?
#218 [12:36] * person101 [webchat@d108-173-38-231.abhsia.telus.net] has joined #minecrafthelp
#219 [12:36] <Huzunni> I can ping authserver
#220 [12:36] <Huzunni> I can ping the authserver, 29ms.
#221 [12:36] <urielsalis> Huzunni, in which country are you located?
#222 [12:36] * person101 [webchat@d108-173-38-231.abhsia.telus.net] has quit. (Client Quit)
#223 [12:37] <Huzunni> Running the speedtest now, urielsalis
#224 [12:37] <Huzunni> Philippines.
#225 [12:37] <Huzunni> Speedtest seems to be fine, 25up/25down
#226 [12:38] <urielsalis> Huzunni, can you run tracert authserver.mojang.com?
#227 [12:38] <urielsalis> Huzunni, and copy the whole output to paste.ubuntu.com, then give us the link
#228 [12:38] <Huzunni> How do I copy on CMD? =) Thanks.
#229 [12:39] <urielsalis> Huzunni, select as normal with the mouse, then right click in the window name, not the black screen. You will have a copy button there
#230 [12:41] <Huzunni> urielsalis https://paste.ubuntu.com/p/4ZJGGSXTz3/
#231 [12:41] <Huzunni> Everything seems to be fine.
#232 [12:42] <HalMags> Pls clarify: If I purchase windows 10 version, no x box device purchase is necessary?
#233 [12:42] <urielsalis> HalMags, nope
#234 [12:43] <urielsalis> HalMags, it justs uses Xbox live, but creating a acccount its completly free and you dont need a xbox for it. Only requirement is running Windows 10
#235 [12:43] <urielsalis> HalMags, note that you have to buy it on the microsoft store, not minecraft.net. As the version in minecraft.net is the java edition, not bedrock edition
#236 [12:43] <urielsalis> Huzunni, seems you are reaching AWS just fine
#237 [12:43] <CapFan67> urielsalis, HalMags was asking about JavaScript code... That doesn't sound much like Bedrock.
#238 [12:44] <urielsalis> CapFan67, Bedrock now has a mod API in javascript
#239 [12:44] <urielsalis> CapFan67, only on Windows 10
#240 [12:44] <CapFan67> Thanks! Something else I'll look into today.
#241 [12:44] <urielsalis> Huzunni, is it working now?
#242 [12:44] <Huzunni> Yes, however urielsalis, I always get the message " Failed to login: The authentication servers are currently down for maintenance."
#243 [12:44] <urielsalis> Huzunni, or the tracert is from one of the not working ones?
#244 [12:44] <Huzunni> Whenever I connect
#245 [12:44] <urielsalis> Huzunni, yep, that message is when it times out
#246 [12:44] <urielsalis> Huzunni, if you give me 10 minutes and I can go look at what the timeout is right now
#247 [12:45] <Huzunni> Sure thing
#248 [12:45] <Huzunni> One thing though, it works on my other devices, except this one.
#249 [12:45] <Huzunni> Connecting to a server worked on other devices except this particular one(PC)
#250 [12:46] <urielsalis> Huzunni, wait then
#251 [12:46] <Huzunni> Ok
#252 [12:46] <urielsalis> Huzunni, Any antivirus, firewall, VPN?
#253 [12:46] <urielsalis> Huzunni, only on that PC?
#254 [12:46] <Huzunni> No antivirus, I have a firewall enabled but I put in the exceptions, no VPN. Uninstalled hamachi and resetted,.
#255 [12:47] * spondyy [webchat@82.155.121.79] has quit. (Quit: webchat.esper.net)
#256 [12:47] <Huzunni> Yes. When I connect to a server on a different PC, it works. this one is the only one experiencing this authentication server problem
#257 [12:47] <urielsalis> Huzunni, you use wifi?
#258 [12:47] <urielsalis> Huzunni, for both machines
#259 [12:47] <Huzunni> I use fiber optic
#260 [12:47] <Huzunni> The second device uses wifi
#261 [12:48] <urielsalis> Huzunni, and you connect directly with a ethernet cable to the modem? Its the unit a modem+wifi router combo, or two separate devices?
#262 [12:48] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#263 [12:48] <Huzunni> Yes, I connect directly with an ethernet cable.
#264 [12:48] <Huzunni> I only have one modem working
#265 [12:48] <Huzunni> I think it's a modem+wifi combo
#266 [12:48] <Huzunni> because I can get internet from it directly.
#267 [12:49] <urielsalis> Huzunni, and what happens in the second pc if you connect with the same ethernet cable instead of wifi?
#268 [12:49] <Huzunni> Haven't tested it yet.
#269 [12:50] <Huzunni> It's with my sister and she is not here.
#270 [12:50] <Huzunni> Hmmm, kind of makes me think though
#271 [12:50] <urielsalis> Huzunni, and the computer has wifi? To test the other way around?
#272 [12:50] <Huzunni> I do not have an extra ethernet cable, not that would make any difference
#273 [12:50] <urielsalis> Huzunni, worth trying
#274 [12:50] <HalMags> My grandson interested in Windows 10 Javascript edition strictly for operation on Windows PC. Is that possible with Microsoft Store download?
#275 [12:50] <Huzunni> No, my PC's CPU doesn't have a wireless dongle
#276 [12:51] <urielsalis> HalMags, There are multiple editions of Minecraft. Bedrock and Java are the main ones. Bedrock is the one that phones, xbox one, ps4 and Windows 10 run. Java is the one that runs in all PCs(including Windows 10)
#277 [12:51] <urielsalis> HalMags, There is also 2 types of mod, one for each edition
#278 [12:51] <urielsalis> HalMags, Javascript mods for the bedrock edition, and Java mods for the Java edition
#279 [12:52] <urielsalis> HalMags, your grandson wants to play with the new mod API? If so, then you should buy the Bedrock edition from the Microsoft store. This will allow him to play with his friends that have the phone version, or the xbox version
#280 [12:53] <HalMags> TYVM
#281 [12:53] * HalMags [webchat@67-0-255-200.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#282 [12:53] <urielsalis> I hope I didnt confuse her .-.
#283 [12:53] <Huzunni> urielsalis I will restart my internet
#284 [12:54] * Huzunni [webchat@120.29.75.21] has quit. (Quit: webchat.esper.net)
#285 [12:54] <CapFan67> urielsalis, It seemed like a succinct and lucid explanation to me.
#286 [12:54] * Huzunni [webchat@120.29.75.21] has joined #minecrafthelp
#287 [12:54] <Huzunni> I am back
#288 [12:55] <urielsalis> CapFan67, Javascript mods for the Windows 10 edition vs Java mods for the PC edition. Why they choose the most confusing way :P
#289 [12:55] <urielsalis> Huzunni, can you try now?
#290 [12:56] <Huzunni> Try what? just tried now and It gave me the same message again.
#291 [12:57] <Huzunni> What are usually the common causes of this?
#292 [12:57] <urielsalis> Huzunni, open a admin command prompt, to do so search for cmd, right click it and select run as administrator
#293 [12:57] <urielsalis> Huzunni, Network issues are hard to diagnose, it can be 1 of 20 things and they all act the same
#294 [12:57] <Huzunni> I understand.
#295 [12:57] <urielsalis> Huzunni, so im going through all the ones I can think of :P
#296 [12:57] <Huzunni> Ok done, next step?
#297 [12:57] <Huzunni> Thank you uriel.
#298 [12:57] <urielsalis> Huzunni, type netsh winsock reset
#299 [12:57] <Huzunni> Being a network engineer is rough
#300 [12:58] <urielsalis> Huzunni, after that is done, dont restart your pc
#301 [12:58] <Huzunni> Ok
#302 [12:58] <urielsalis> Huzunni, and follow the following instructions
#303 [12:58] <urielsalis> ??> Huzunni av/adwcleaner
#304 [12:58] <Absol> Huzunni: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#305 [12:58] <Absol> Huzunni: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#306 [12:58] <Huzunni> Okok
#307 [12:59] <Huzunni> It's done,
#308 [13:00] <Huzunni> there are no viruses
#309 [13:00] <Huzunni> Shall I run a basic repair which will reset my winsock?
#310 [13:00] <urielsalis> Huzunni, ok, now restart your PC like netsh told you
#311 [13:00] <urielsalis> Huzunni, you havent ran it yet?
#312 [13:00] <Huzunni> No, I only ran the scan.
#313 [13:00] <Huzunni> It did not tell me to clean and repair, so I did not proceed with it
#314 [13:01] <urielsalis> Huzunni, ok, run netsh winsock reset in the administrator command prompt
#315 [13:01] <urielsalis> Huzunni, it will tell you to restart your pc, do so please
#316 [13:01] <Huzunni> Okay, resetting
#317 [13:01] <Huzunni> restarting*
#318 [13:01] * Huzunni [webchat@120.29.75.21] has quit. (Quit: webchat.esper.net)
#319 [13:06] * Huzunni [webchat@120.29.75.21] has joined #minecrafthelp
#320 [13:06] <Huzunni> I am back
#321 [13:07] <urielsalis> Huzunni, does it work now?
#322 [13:07] <Huzunni> I'm testing it now
#323 [13:08] <Huzunni> Still the same problem.
#324 [13:09] * urielsalis pokes thgilfodrol
#324 [13:09] <urielsalis> any ideas?
#325 [13:11] <thgilfodrol> no non hacky ones
#326 [13:11] <Huzunni> I've tried deleting my minecraft folder
#327 [13:11] <Huzunni> The connection is the problem
#328 [13:11] <urielsalis> Im about to suggest wireshark, so hacky works :P
#329 [13:12] <Huzunni> You want me to analyze my packets?
#330 [13:12] <urielsalis> im at that point lol
#331 [13:12] <Huzunni> hahaha
#332 [13:13] <urielsalis> Huzunni, have you ever used wireshark?
#333 [13:13] <Huzunni> no but I have heard of it
#334 [13:13] <Huzunni> My friend uses it
#335 [13:13] <Huzunni> Installing wireshark now, 64bit
#336 [13:14] <Huzunni> do I install winpcap?
#337 [13:15] <urielsalis> Huzunni, yes please
#338 [13:15] <Huzunni> Ok, I just want to get this over with on this PC.
#339 [13:15] <Huzunni> haha
#340 [13:15] <Huzunni> I only play minecraft on this one
#341 [13:15] <Huzunni> so it barely has anything on it
#342 [13:15] <Huzunni> I'll message you in 3 mins once its done installing
#343 [13:16] <Huzunni> this might take a while
#344 [13:16] <urielsalis> Huzunni, I would maybe try https://www.microsoft.com/en-ca/download/details.aspx?id=44226, it lets you filter by app
#345 [13:17] <Huzunni> ?
#346 [13:17] <urielsalis> Its Microsoft version of wireshark, better integrated :P
#347 [13:17] <Huzunni> Ah, ok
#348 [13:17] <Huzunni> I'll cancel wireshark
#349 [13:18] <Huzunni> Wireshark is kinda hard-coded though
#350 [13:18] <Huzunni> It's literally deeper
#351 [13:19] <Huzunni> Installing urielsalis
#352 [13:19] <urielsalis> Huzunni, while that is installing, thgilfodrol has a hacky way that might work :P
#353 [13:19] <Huzunni> Sure :P
#354 [13:20] <urielsalis> ??> Huzunni win/hosts/edit
#355 [13:20] <Absol> Huzunni: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#356 [13:20] <Absol> Huzunni: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#357 [13:20] <urielsalis> Huzunni, tell me when you have opened that
#358 [13:20] <Huzunni> ok, I'll tell you when I see it
#359 [13:20] <Huzunni> BTW, I deleted my hosts file earlier
#360 [13:20] <urielsalis> Huzunni, completely?
#361 [13:22] <urielsalis> Huzunni, you used mcleaks or one of those things?
#362 [13:22] <Huzunni> Yes, I deleted it completely, its still in my trashbin though.
#363 [13:22] <Huzunni> Yes, I have used it but that as like 8 monthsago.
#364 [13:22] <Huzunni> I should probably restore my hosts file
#365 [13:22] <urielsalis> Huzunni, yep, restore it and then edit it
#366 [13:22] <urielsalis> Huzunni, and tell me what it has
#367 [13:23] <Huzunni> Ok i opened it.
#368 [13:23] <urielsalis> Huzunni, what are the contents of your hosts file?
#369 [13:24] <urielsalis> Huzunni, without the lines starting with a #
#370 [13:24] <Huzunni> there is nothing in it
#371 [13:24] <urielsalis> Huzunni, completly empty?
#372 [13:24] <Huzunni> Yes, there is a space though.
#373 [13:24] <Huzunni> Also I have 2 host folders
#374 [13:24] <Huzunni> one is a calender file
#375 [13:25] <Huzunni> 2 host files*
#376 [13:25] <urielsalis> Huzunni, can you take a screenshot of that?
#377 [13:25] <urielsalis> Huzunni, you can upload it on imgur.com
#378 [13:25] <Huzunni> okay
#379 [13:25] <Huzunni> https://imgur.com/a/8GVa02O
#380 [13:26] <urielsalis> Huzunni, delete the .cal one
#381 [13:26] <urielsalis> Huzunni, the calendar one
#382 [13:26] <Huzunni> done.
#383 [13:26] <urielsalis> Huzunni, then open a command prompt again
#384 [13:26] <Huzunni> Noted, then?
#385 [13:26] <urielsalis> Huzunni, run ipconfig /flushdns
#386 [13:26] <Huzunni> Done.
#387 [13:26] <urielsalis> Huzunni, try if it works now
#388 [13:27] <Huzunni> Microsoft message analyzer finished installing, trying minecraft now seeing if its working
#389 [13:27] <Huzunni> I wish they'd have coded minecraft in another language, but java is a piece of art
#390 [13:28] <Huzunni> urielsalis Its still displaying the same problem
#391 [13:28] <Huzunni> failed to connect
#392 [13:28] <Huzunni> Shall I run the message analyzer
#393 [13:29] <urielsalis> Huzunni, lets try a hacky way first, its easier
#394 [13:29] <urielsalis> Huzunni, open the hosts file, and put the following on it
#395 [13:29] <Huzunni> Ok
#396 [13:29] <urielsalis> Huzunni, 52.84.148.160 authserver.mojang.com
#397 [13:30] <urielsalis> Huzunni, thats the NA auth server, instead of the one in hong kong you are getting connected to
#398 [13:30] <Huzunni> Ok
#399 [13:30] <Huzunni> I'll put it without hashtag?
#400 [13:30] <urielsalis> Huzunni, without hashtag
#401 [13:30] <urielsalis> Huzunni, send me a screenshot of how it all looks after you done so
#402 [13:31] <Huzunni> saved
#403 [13:31] <Huzunni> ok wait
#404 [13:31] <urielsalis> amazon delivery outside, brb
#405 [13:31] <Huzunni> https://imgur.com/a/8GVa02O
#406 [13:31] <Huzunni> okay
#407 [13:31] <urielsalis> meanwhile try to play
#408 [13:32] <urielsalis> after you saved the file
#409 [13:32] <thgilfodrol> maybe it's an aws package
#410 [13:32] <Huzunni> Saved it
#411 [13:32] <thgilfodrol> IP over Amazon courier
#412 [13:33] <Huzunni> ?
#413 [13:33] <thgilfodrol> eh, ignore me
#414 [13:34] <Huzunni> urielsalis Same problem again. I tried pinging the authserver in CMD, it gave me a higher ms.
#415 [13:34] <Huzunni> because of the NA server
#416 [13:35] <urielsalis> thgilfodrol, it did arrive in 30 mins, so maybe? :P
#417 [13:35] <thgilfodrol> that rules out a regional issue I suppose
#418 [13:35] <Huzunni> Yes indeed.
#419 [13:35] <urielsalis> it also rules out mcleaks
#420 [13:35] <Huzunni> I am using the legit minecraft launcher
#421 [13:35] <urielsalis> I really want to try what happens in wifi, or if the computer that does work is wired
#422 [13:36] <urielsalis> Huzunni, yeah, the game checks twice, one in the launcher and another in the game
#423 [13:36] <Huzunni> https://imgur.com/VySWUyF
#424 [13:36] <Huzunni> That is the message that I keep seeing
#425 [13:37] <Huzunni> I don't really have any other option, I only have the ethernet cable option. and I dont have a spare cable
#426 [13:37] <urielsalis> At this point, I would say try what happens with wifi, and call your ISP if it only doesnt work with wired as they might be doing something weird
#427 [13:37] <Huzunni> the one i'm using is a better version of an RJ45
#428 [13:37] <urielsalis> Or, make a report in bugs.mojang.com and give me the link I so make sure they dont close it as a duplicate
#429 [13:38] <Huzunni> The link to what?
#430 [13:38] <urielsalis> Huzunni, to the bug report
#431 [13:38] <Huzunni> Okay, thanks.
#432 [13:38] <Huzunni> What do I input here/
#433 [13:39] <urielsalis> Huzunni, submit a bug report with as much info as you have
#434 [13:43] <Huzunni> so hard to submit all the info
#435 [13:43] <Huzunni> ok wait
#436 [13:49] <Huzunni> https://bugs.mojang.com/browse/MC-141414 urielsalis
#437 [13:49] <Huzunni> I shall sleep now, it's 3:49 am. I'll keep the post bookmarked.
#438 [13:50] <mattym> Huzunni, Did anyone ever discus if your wired connection was to a shared or public network?
#439 [13:50] <Huzunni> Ah, let me check
#440 [13:50] <Huzunni> It's a home network
#441 [13:51] <mattym> Huzunni, But is it a service you pay for directly? Or one you pay the place where you live and they provider the service?
#442 [13:51] <Huzunni> What do you mean? I pay for my internet
#443 [13:52] <Huzunni> This is my home, and we pay for the internet
#444 [13:52] <mattym> Huzunni, Ok, so you pay the ISP directly?
#445 [13:52] <Huzunni> Yes
#446 [13:52] <mattym> Ok, nvm then, not being caused by what I was thinking.
#447 [13:52] <Huzunni> What were you thinking/
#448 [13:53] <Huzunni> We are at the tip of the iceberg
#449 [13:53] <Huzunni> It's obviously something to do with my connection
#450 [13:53] <Huzunni> because on other devices it works
#451 [13:53] <Huzunni> just not on this PC
#452 [13:53] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has joined #minecrafthelp
#453 [13:53] <Tiny> hi
#454 [13:53] <mattym> Huzunni, Some places like appartment buildings, or building complexes, will use a single network for everyone that lives there.
#455 [13:53] <Tiny> I have a problem with my launcher
#456 [13:54] <Tiny> Whenever I login to my launcher it says Could not connect to server
#457 [13:54] <mattym> Huzunni, Which can cause some issues related to being able to contact the file servers. But if you and the people in your house are the only ones on that network, likely not the problem here.
#458 [13:54] <Huzunni> Public folder sharing is on, should I turn it off?
#459 [13:54] <mattym> ??> Tiny tools/hjt
#460 [13:54] <Absol> Tiny: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#461 [13:54] <Absol> Tiny: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#462 [13:54] <mattym> Huzunni, No, that wouldnt/shouldnt effect it.
#463 [13:56] <Huzunni> I think it has to do with my WLAN driver
#464 [13:56] <Huzunni> I am not using a legit version of windows 7
#465 [13:56] <Huzunni> and I dont update my drivers so
#466 [13:56] <Huzunni> I just cleaned out adw that says driverhive
#467 [13:56] <Tiny> do you want me to name the poster anything specfic
#468 [13:56] <Huzunni> like 2 days ago
#469 [13:56] <mattym> Huzunni, Is your computers time/date accurate?
#470 [13:57] <mattym> Tiny, No, just as long as you enter something there it doesnt matter
#471 [13:57] <Huzunni> Yes matty
#472 [13:57] <Tiny> https://paste.ubuntu.com/p/h8GHWVH5Xs/
#473 [13:57] <mattym> ??> Tiny info/mcleaks
#474 [13:58] <Absol> Tiny: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#475 [13:58] <Absol> Tiny: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#476 [13:58] <urielsalis> ??> Tiny win/hosts/edit
#477 [13:58] <Absol> Tiny: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#478 [13:58] <Absol> Tiny: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#479 [13:58] <Huzunni> I am going to sleep now
#480 [13:58] <Huzunni> See you tomorrow
#481 [13:58] <urielsalis> o/
#482 [13:58] <Huzunni> urielsalis I have sent the link to the bug report.
#483 [13:58] <Huzunni> Thank you guys for your help.
#484 [13:58] <urielsalis> Huzunni, saw it :)
#485 [13:59] <Huzunni> Thank you, will check in tomorrow to keep you guys posted.
#486 [14:00] <Tiny> where is the host file?
#487 [14:00] <mattym> Tiny, See the other instructions from Absol
#488 [14:02] <Tiny> ?
#489 [14:04] <Tiny> I am confusion
#490 [14:06] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has joined #minecrafthelp
#491 [14:06] <Tiny> Hi
#492 [14:06] <Tiny> I crashed
#493 [14:07] <Tiny> Where is host files?
#494 [14:08] <mattym> ??> Tiny info/mcleaks
#495 [14:08] <Absol> Tiny: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#496 [14:08] <Absol> Tiny: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#497 [14:08] <mattym> ??> Tiny win/hosts/edit
#498 [14:08] <Absol> Tiny: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#499 [14:08] <Absol> Tiny: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#500 [14:08] <Tiny> I removed the tool
#501 [14:08] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
#502 [14:08] <Tiny> changed password
#503 [14:09] <Sho> Hello, I came to this support yesterday as well, but my minecraft will not launch. Everytime I try to launch, the game crashes. They told me it was a graphics driver(?) problem but I updated it and it still won't work
#504 [14:09] <Sho> https://paste.ubuntu.com/p/z6Xw7Spqnt/
#505 [14:09] <Sho> This is the crash report
#506 [14:10] <mattym> Tiny, Now read the rest of the instructions and fix the hosts file.
#507 [14:11] <mattym> ??> Sho win/dxdiag
#508 [14:11] <Absol> Sho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#509 [14:11] <Tiny> I did the notepad thing
#510 [14:12] <Sho> I sent this yesterday as well
#511 [14:12] <Sho> https://paste.ubuntu.com/p/Nfk68zjJpG/
#512 [14:13] * JF [webchat@76.202.115.35] has joined #minecrafthelp
#513 [14:14] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#514 [14:14] <mattym> Sho, Have you tried with only one display connected?
#515 [14:14] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has joined #minecrafthelp
#516 [14:14] <Tiny> How do I get to my host files?
#517 [14:15] <mattym> Tiny, You have already been told twice, read ALL the info Absol writes.
#518 [14:15] <Sho> Right now I have a display connected but same issue without connecting ti
#519 [14:15] <mattym> ??> Tiny info/mcleaks
#520 [14:15] <Absol> Tiny: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#521 [14:15] <Absol> Tiny: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#522 [14:15] <mattym> ??> Tiny win/hosts/edit
#523 [14:15] <Absol> Tiny: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#524 [14:15] <Absol> Tiny: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#525 [14:16] <mattym> Sho, And you said you updated the drivers?
#526 [14:16] <Sho> mattym yes
#527 [14:16] <mattym> Sho, From where?
#528 [14:17] <Sho> mattym I can't remember off the top of my head the direct site but I believe it was through Dell or Intel. The person who worked with me yesterday sent me links
#529 [14:17] <Sho> mattym I believe it was CapFan67 that helped me yestreday
#530 [14:17] <mattym> Sho, The dxdiag is showing that is has not been updated.
#531 [14:17] <mattym> Sho, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#532 [14:17] <JF> when im trying to get the newest version on mincraft its saying this Failed to download file. brigadier-1.0.14.jar
#533 [14:17] <Sho> mattym Ohs orry that is from yestreday. i will try again
#534 [14:17] <mattym> ??> JF error/download
#535 [14:18] <Absol> JF: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#536 [14:18] <Sho> https://paste.ubuntu.com/p/sfWqXprwq9/
#537 [14:18] <Sho> I apologize, here is the updated one
#538 [14:19] <Tiny> OK i finished the note pad is there anything else?
#539 [14:20] <mattym> Tiny, Save it, then try the game again
#540 [14:20] <mattym> Sho, Yeah its still showing an older version. Try the intel link I gave.
#541 [14:20] <JF> see the thing is that I searched in library files and nothing came up for bytefence
#542 [14:21] <JF> i mean i have malwarebytes
#543 [14:21] <mattym> JF, And that article lists a lot more than just one thing.
#544 [14:22] <JF> does that affect anything
#545 [14:22] <mattym> JF, No
#546 [14:22] <Sho> mattym I tried it yestreday as well. It says This operating system is not supported
#547 [14:22] <Sho> I tried agian right now, same thing
#548 [14:22] <mattym> Sho, And the one from Dell is what go you where you are now?
#549 [14:22] * jay [webchat@c-98-219-128-136.hsd1.pa.comcast.net] has joined #minecrafthelp
#550 [14:23] <jay> Cannot remember password but when I click to send an email, we receive no email.
#551 [14:23] <Sho> I believe so
#552 [14:23] <urielsalis> ??> jay accout/send-email
#553 [14:23] <urielsalis> ??> jay account/send-email
#554 [14:23] <Absol> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#555 [14:23] <Absol> jay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#556 [14:23] <mattym> Sho, Lets try one other thing fist.
#557 [14:23] <Sho> mattym I don't remember specifically, but CapFan67 sent me a few links to try to download from and I got it
#558 [14:23] <mattym> ??> Sho win/reinst
#559 [14:23] <Absol> Sho: You may need to reinstall the locally installed files that Minecraft puts into place.
#560 [14:23] <Absol> Sho: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#561 [14:24] * asapa [webchat@120.17.105.232] has joined #minecrafthelp
#562 [14:24] * asapa [webchat@120.17.105.232] has quit. (Client Quit)
#563 [14:24] <Sho> so keep the "saves" folder and delete everything else?
#564 [14:24] <mattym> Sho, Yes
#565 [14:25] <jay> is that the only thing that will work for this right now?
#566 [14:26] <mattym> jay, Unless you are simply checking the wrong email, then yes only Mojang will be able to help with an account issue.
#567 [14:26] <jay> Thanks
#568 [14:28] <JF> so how do i fix the file brigadier-1.0.14.jar
#569 [14:28] <mattym> ??> JF tools/hjt
#570 [14:28] <Absol> JF: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [14:28] <Absol> JF: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [14:30] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has joined #minecrafthelp
#573 [14:30] <Tiny> it didnt work
#574 [14:30] <Sho> mattym I apologize for the long wait time, it is downloading right now
#575 [14:30] <mattym> Tiny, Then you did not properly follow the directions.
#576 [14:31] * JF [webchat@76.202.115.35] has quit. (Quit: webchat.esper.net)
#577 [14:32] * jay [webchat@c-98-219-128-136.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#578 [14:34] <Tiny> ok
#579 [14:39] <Sho> mattym Still didn't work :(
#580 [14:40] <Sho> https://paste.ubuntu.com/p/hshy6yxMVB/
#581 [14:40] <Sho> here is the crash report
#582 [14:40] <mattym> Sho, And are you trying to load 1.13.2 or a pre-release/snapshot?
#583 [14:41] * Sho [webchat@174-21-70-92.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#584 [14:45] <Tiny> I am not sure what I did wrong
#585 [14:48] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
#586 [14:48] <Sho> mattym Sorry my laptop froze and I had to restrat it
#587 [14:48] <mattym> Sho, And are you trying to load 1.13.2 or a pre-release/snapshot?
#588 [14:49] <Sho> Latest release 1.13.2
#589 [14:50] <mattym> Sho, Do you know how to get to your .minecraft folder?
#590 [14:50] <Sho> yes
#591 [14:50] <mattym> Sho, Go there and open up the Options text file
#592 [14:51] * Daniel792 [webchat@dynamic-ip-181530235250.cable.net.co] has joined #minecrafthelp
#593 [14:52] <Sho> I can't find the file. where would it be?
#594 [14:52] <mattym> Sho, It should just be in .minecraft
#595 [14:53] * lea [webchat@219.sub-174-227-153.myvzw.com] has joined #minecrafthelp
#596 [14:53] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#597 [14:53] <Sho> I can't find it
#598 [14:53] <lea> I need help connecting to my realm
#599 [14:54] * Daniel792 [webchat@dynamic-ip-181530235250.cable.net.co] has quit. (Client Quit)
#600 [14:54] <mattym> Sho, Ok, thats fine.
#601 [14:54] <Sho> What's the name of the Options text file? is that th ename?
#602 [14:54] <mattym> Sho, You will probably need to contact Dell support so they can instruction you on how to override the settings stopping you from using the Intel driver.
#603 [14:55] <Sho> What would I ask/tell them?
#604 [14:55] * Tiny [webchat@184-98-241-89.phnx.qwest.net] has joined #minecrafthelp
#605 [14:55] <CapFan67> As a note, the dell driver is 25. (1809), whereas Sho is running 1803. Might Intel have locked the current drive to the Fall update?
#606 [14:56] <lea> does anyone know if realms are down or have been having issues lately?
#607 [14:57] <CapFan67> So many typos.. The INTEL driver is 25. (for 1809), not Dell. The one that complains about unsupported OS.
#608 [14:57] <mattym> Could be, but I don't have any machines to test those new drivers on.
#609 [14:58] <mattym> Sho, In other words, if you check your Windows Update, for the latest major Win 10 update, you may be able to use the new Intel driver.
#610 [14:59] <Sho> Alright, I will trying updating it. It looks like there is an update available
#611 [15:00] <mattym> Sho, Its a large feature update, so may take a while.
#612 [15:00] <mattym> Sho, And will likely require a lengthy install time
#613 [15:00] <Sho> Alright. Should I come back and ask for you when I am done with the installation?
#614 [15:00] <Sho> Because I assume I'm going to need to restart my computer
#615 [15:01] <mattym> Sho, You will need to, but it will restart for you, many times...
#616 [15:01] <mattym> Sho, Bookmark that intel page we gave you
#617 [15:01] <mattym> Sho, After the Windows Update, try to install that once more.
#618 [15:01] <mattym> Sho, If you still have issues after that, come back here.
#619 [15:01] <Sho> Sorry could you give it to me again? I had to restart my computer once so i can't find it
#620 [15:01] <mattym> Sho, Did you keep the download?
#621 [15:02] * lea [webchat@219.sub-174-227-153.myvzw.com] has quit. (Quit: webchat.esper.net)
#622 [15:02] <Sho> Yes I believe so
#623 [15:02] <mattym> Sho, If not, bookmark it anyway https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#624 [15:02] <Sho> Got it, bookmarked!
#625 [15:03] <Sho> Thank you very much mattym and CapFan67. I will be back if the issues continue after updating Windows, though I hope I will not need to. Thank you again!
#626 [15:03] <mattym> Sho, Good luck!
#627 [15:07] * ArrdvarkJ [webchat@173-202-115-111.dyn.centurytel.net] has joined #minecrafthelp
#628 [15:09] <ArrdvarkJ> When I go to transfer my account to the mojang account it tells me I have already made an account but I have noe emails associated with it.
#629 [15:09] <ArrdvarkJ> Is there no way to sign in with my old username?
#630 [15:13] <ArrdvarkJ> hello?
#631 [15:13] * ArrdvarkJ [webchat@173-202-115-111.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#632 [15:14] * stefan [webchat@aftr-88-152-9-121.unity-media.net] has joined #minecrafthelp
#633 [15:15] <stefan> Hey, i can't log me into minecraft/mojang. Invalid username or password. I wanted to send a password request but there's no email coming.
#634 [15:18] * erngames [webchat@175.143.175.38] has joined #minecrafthelp
#635 [15:18] <erngames> hi
#636 [15:18] <stefan> hi
#637 [15:18] <erngames> how can i get back my account?
#638 [15:19] <erngames> i forgot my email password too
#639 [15:19] <erngames> i cant change skin and name also
#640 [15:19] <stefan> i forgot my password and there's no request email coming
#641 [15:19] <erngames> account forgot identity and email password
#642 [15:19] <erngames> this have?
#643 [15:19] <erngames> try check
#644 [15:20] <stefan> where
#645 [15:20] <erngames> account forgot identity and email password <<this email
#646 [15:20] <erngames> account forgot identity and email password <<this email
#647 [15:20] * stefan [webchat@aftr-88-152-9-121.unity-media.net] has left #minecrafthelp
#648 [15:20] <erngames> i just complete the contact us report
#649 [15:20] <erngames> my old ernestowcarballo@yahoo.com
#650 [15:20] <erngames> i want to change it can you help me?
#651 [15:21] <erngames> are you there?
#652 [15:22] <erngames> Email:ernestowcarballo@yahoo.com USERNAME:erngames
#653 [15:25] * AnXII [webchat@185.185.128.122] has joined #minecrafthelp
#654 [15:25] <cities7> you will have to wait until the appropriate parties are able to respond
#655 [15:25] <erngames> ok
#656 [15:26] <cities7> they are volunteer helpers in many cases and may be doing other things at the moment :)
#657 [15:27] <erngames> ok
#658 [15:27] <erngames> when they will reply/
#659 [15:27] <erngames> ?
#660 [15:27] <erngames> can i have the time when they can reply back me
#661 [15:27] * AnXII [webchat@185.185.128.122] has quit. (Client Quit)
#662 [15:30] <erngames> so long :)
#663 [15:36] <erngames>
#664 [15:36] <erngames>
#665 [15:42] * RagingRae [webchat@S010600fc8df52843.lb.shawcable.net] has joined #minecrafthelp
#666 [15:42] <erngames> are you there?
#667 [15:42] <erngames> i going off
#668 [15:42] <RagingRae> How do I join my brothers game?
#669 [15:42] <erngames> hi ragingrae?
#670 [15:42] <RagingRae> hello!
#671 [15:44] <RagingRae> How do I join a lan server? my brother lives with us, we are connected to the same internet and everything. But I can't join him for some reason.
#672 [15:45] * Xerlay [webchat@78.97.239.209] has joined #minecrafthelp
#673 [15:47] <Xerlay> Hello i have a problem related to a server. I made a server and i play witj some friends but some of them cant connect.When they try to do so they get disconnected and the server log sais they got timed out and they get disconnected.We coonect through Hamachi.What causes this problem and can someone please help me fix it??
#674 [15:47] <erngames> Xerlay
#675 [15:47] <erngames> when they disconnected it say what?
#676 [15:48] <Xerlay> Disconected : Timed Out
#677 [15:48] <erngames> you From USA?
#678 [15:48] <erngames> mojang.com account or normal?
#679 [15:49] <Xerlay> Im not from usa . What is mojang account or normal??
#680 [15:49] <erngames> than i cant help if you dk :I
#681 [15:50] <RagingRae> How do I join a lan server? my brother lives with us, we are connected to the same internet and everything. But I can't join him for some reason.
#682 [15:50] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#683 [15:50] <mattym> If you are having an issue logging in, see the following info from Absol
#684 [15:50] <mattym> ?? account/send-email
#685 [15:50] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#686 [15:50] <Xerlay> Cant u explain waht you meant with that?
#687 [15:50] <Absol> account/send-email: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#688 [15:50] <mattym> Xerlay, We do not support Hamachi here.
#689 [15:50] <mattym> ??> Xerlay mp/server-setup
#690 [15:50] <Absol> Xerlay: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#691 [15:51] <mattym> RagingRae, Its likely the Windows Firewall on one or both of the computer blocking it. You can test by temporarily disabling it.
#692 [15:51] <mattym> RagingRae, If that is the problem, you can make exceptions for Java in the firewall.
#693 [15:52] <erngames> Absol
#694 [15:52] <erngames> @erngamesAbsol
#695 [15:52] <erngames> @AbsolAbsol
#696 [15:53] <mattym> erngames, Fill out the form you were linked. We cannot help you here.
#697 [15:54] <erngames> where is the link?
#698 [15:54] <mattym> ?? erngames account/send-email
#699 [15:54] <mattym> ??> erngames account/send-email
#700 [15:54] <erngames> i send alr
#701 [15:55] <mattym> one sec
#702 [15:55] <mattym> ??> erngames account/send-email
#703 [15:55] <Absol> erngames: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [15:55] * TheRoboticE [webchat@188.147.108.77.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#705 [15:55] <Absol> erngames: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#706 [15:55] <TheRoboticE> Hello
#707 [15:56] <erngames> i aldready contact
#708 [15:56] <erngames> but when i can get the msg back
#709 [15:56] <mattym> erngames, See the second link from Absol
#710 [15:56] * RagingRae [webchat@S010600fc8df52843.lb.shawcable.net] has quit. (Quit: webchat.esper.net)
#711 [15:56] <TheRoboticE> Well I wont get in a way. I'll write another time tho
#712 [15:56] * TheRoboticE [webchat@188.147.108.77.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#713 [15:57] <erngames> but i forgot all thing
#714 [15:57] <erngames> i no played like 5 years
#715 [15:58] <erngames> fine :) i just can wait until mojang reply me to get back my account
#716 [15:59] * erngames [webchat@175.143.175.38] has quit. (Quit: webchat.esper.net)
#717 [16:01] * Nick [webchat@ip72-197-2-35.sd.sd.cox.net] has joined #minecrafthelp
#718 [16:01] * Nick is now known as Guest75270
#719 [16:04] <Guest75270> my game stopped launching, started crashing today. https://pastebin.com/k8w1GQrK anyone know a fix?
#720 [16:06] <CubeTheThird> Guest75270, one moment
#721 [16:06] <CubeTheThird> Guest75270, hmm that's usually caused by interference by some other program. Let's do a scan to see what you have running
#722 [16:06] <CubeTheThird> ??> Guest75270 tools/hjt
#723 [16:06] <Absol> Guest75270: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [16:06] <Absol> Guest75270: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#725 [16:07] <Guest75270> will try this out, thanks guys
#726 [16:07] <Guest75270> brb min
#727 [16:08] * simonm [webchat@195-132-141-179.rev.numericable.fr] has joined #minecrafthelp
#728 [16:12] <simonm> Hi, I'd like to have a system that pushes both dirt blocks between the two sticky pistons back and forth when I power on and off the lever. My current system does not work, one piston gets "stuck". It seems that both pistons change state at the same tick. Any advice on how to solve that issue? Thanks for your help! :)
#729 [16:12] <simonm> https://imgur.com/a/PgXJAdp
#730 [16:12] <simonm> (keep in mind I'm a fairly new player)
#731 [16:13] <CubeTheThird> simonm, which gets stuck?
#732 [16:13] <simonm> The left one CubeTheThird, standing at the lever
#733 [16:14] <CubeTheThird> simonm, and is it getting stuck in the retracted or extended state?
#734 [16:14] <simonm> in the retracted state
#735 [16:16] <simonm> (the same thing happens on the right piston when I start by having both dirt blocks on the right side)
#736 [16:16] <urielsalis> simonm, torches have 1 tick delay
#737 [16:16] <CubeTheThird> simonm, out of curiosity, why are you using version 1.13.1 instead of 1.13.2?
#738 [16:16] <simonm> 1.13.1
#739 [16:17] <urielsalis> simonm, so both pistons get the signal at the same time
#740 [16:17] <urielsalis> simonm, click in one of the pistons and it should work
#741 [16:18] <simonm> Thanks, sadly it does not work
#742 [16:18] <simonm> Why should it change the behaviour when clicking on it once?
#743 [16:18] <urielsalis> simonm, when you click the repeater, you are setting the tick delay
#744 [16:18] <urielsalis> simonm, from 1 to 4
#745 [16:19] <simonm> Ooooh, sorry, clicked on the piston... :)
#746 [16:19] <urielsalis> simonm, you should see one of the repeater torches move
#747 [16:19] <urielsalis> simonm, when you click it
#748 [16:20] <simonm> Hmmm, changing one repeater delay on one side makes it work when I activate the lever, but not when deactivating it
#749 [16:21] * Xerlay [webchat@78.97.239.209] has quit. (Quit: webchat.esper.net)
#750 [16:23] <urielsalis> simonm, you are making a T-flop switch, one sec
#751 [16:23] <simonm> Sure, thanks for your help! :)
#752 [16:24] <simonm> By the way, do you have any complete redstone tutorial? I only find isolated bits and pieces online
#753 [16:24] <urielsalis> simonm, for context, what are you trying to make?
#754 [16:25] <simonm> A redstone water elevator using some soul sand
#755 [16:25] <simonm> Basically the two dirt pieces should be replaced by a soul sand and a magma block
#756 [16:25] <urielsalis> simonm, are you following any tutorial, or its your own design?
#757 [16:25] <simonm> My own design
#758 [16:25] <simonm> But happy to get suggestions!
#759 [16:26] <simonm> Want to understand redstone finally, so I think that's a good first little project
#760 [16:26] <CubeTheThird> you'll basically need a 1 tick delay between the piston doing the pulling, and the one doing the pushing
#761 [16:26] <urielsalis> let me open MC to give you a screenshot :P
#762 [16:26] <CubeTheThird> however, it would be easier if you used slime blocks
#763 [16:26] <simonm> I have access to slime blocks in my survival world, as long as it's not a lot (< 20)
#764 [16:26] <urielsalis> I know a way with one block, want to try extending to two block
#765 [16:26] <simonm> Cool, thanks CubeTheThird!
#766 [16:27] <simonm> The tube of the elevator is one block in my world
#767 [16:27] <urielsalis> simonm, another option is to unpower both and then power the one doing the pushing
#768 [16:27] <CubeTheThird> if you stick both blocks to slime blocks, you can move them together
#769 [16:27] <simonm> Oh wow, that's clever
#770 [16:27] <simonm> you mean the first row SLIME SLIME
#771 [16:27] <simonm> the second SOUL MAGMA?
#772 [16:28] <simonm> and then one sticky piston on a slime?
#773 [16:28] <urielsalis> you technically need 1) SLIME
#774 [16:28] <urielsalis> 2) SLIME SLIME
#775 [16:28] <urielsalis> 3) SOUL MAGMA
#776 [16:28] <urielsalis> and connect the piston to the first row
#777 [16:28] <urielsalis> im trying another thing :P
#778 [16:28] * Sparkles [webchat@c-73-52-162-4.hsd1.ut.comcast.net] has joined #minecrafthelp
#779 [16:29] <simonm> OK cool
#780 [16:29] <Sparkles> I've been having the error message "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows" when trying to use any texture pack at a higher resolutions than 16x16. Anyone else run into this?
#781 [16:29] <CubeTheThird> Sparkles, copy the full log onto http://paste.ubuntu.com and give the URL here.
#782 [16:30] <simonm> urielsalis, the slimes should not touch anything else, right?
#783 [16:30] <CubeTheThird> simonm, there are certain blocks that can't be moved by slime, such as obsidian, and furnaces
#784 [16:31] <Sparkles> https://paste.ubuntu.com/p/52bJRbDtR9/
#785 [16:31] <Sparkles> CubeTheThird
#786 [16:31] <simonm> OK thanks, do you have any link to a complete redstone tutorial? I am feeling that I am lacking the fundamentals and just asking noob questions :P
#787 [16:31] <CubeTheThird> Sparkles, looks like an issue with your video drivers. Let's check that
#788 [16:31] <CubeTheThird> ??> Sparkles win/dxdiag
#789 [16:31] <Absol> Sparkles: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#790 [16:31] <Sparkles> ok
#791 [16:32] <mattym> simonm, I doubt anyone has managed to make a complete tutorial, there is way too much to potentially cover in that regard.
#792 [16:32] <simonm> Hmmm, that's sad :(
#793 [16:33] <mattym> simonm, Best bet is to look for someone who has compiled a series of redstone related stuff on youtube or the forums.
#794 [16:33] <simonm> Thanks mattym! Any favourites?
#795 [16:33] * Adem [webchat@c-73-206-201-37.hsd1.tx.comcast.net] has joined #minecrafthelp
#796 [16:33] <mattym> simonm, None off the top of my head, sorry.
#797 [16:34] <simonm> No worries, thanks for your help :)
#798 [16:34] <Sparkles> Done
#799 [16:34] <Sparkles> https://paste.ubuntu.com/p/5Rk2jZJxjr/
#800 [16:34] <Adem> every time I try to complete the download so my daughter can play, it says "Unable to save download. idle3.ogg"
#801 [16:34] <urielsalis> simonm, ugh, I can make it work with blocks on top, and that wouldnt work for your case
#802 [16:34] <urielsalis> ??> Adem tools/hjt
#803 [16:34] <Absol> Adem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#804 [16:34] <Absol> Adem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#806 [16:35] <CubeTheThird> Sparkles, one moment
#807 [16:36] <Sho> Hello mattym I'm back, unfortunately. I updated my Windows but it still won't work
#808 [16:36] <mattym> Sho, The driver gives the same message?
#809 [16:36] <Sho> https://paste.ubuntu.com/p/NHCFsrhbg5/
#810 [16:36] <simonm> Thanks urielsalis, I'll just put the mechanism one block further down :)
#811 [16:36] <Sho> Oh I will try to do the driver next, sorry I didn't do it
#812 [16:37] <mattym> Sho, Yeah, see if that will install now.
#813 [16:38] <Sho> mattym No luck. Still says the operating system is not supported
#814 [16:39] <CapFan67> Sho, Just to confirm, if you right click your windows icon, select system, then scroll down to Windows Specifications, Version, does it show 1809?
#815 [16:39] <mattym> Sho, Yeah, then unfortunately the only way to proceed would be for you to see if Dell can walk you through the process to install the Intel driver.
#816 [16:39] <urielsalis> simonm, the problem is that the mechanism makes it so you have blocks on top of the ones you are charging, so it would work
#817 [16:39] <urielsalis> simonm, and I cant replicate the effect vertically :/
#818 [16:40] <urielsalis> simonm, what you can do is grab one of the designs here https://minecraft.gamepedia.com/Memory_circuit#T_flip-flop
#819 [16:40] <Sho> CapFan67 yes it is 1809
#820 [16:40] <urielsalis> simonm, You put a T flip-flop, and you get 2 outputs. Turn on the piston which should be on
#821 [16:40] <urielsalis> let me try showing a quick example
#822 [16:41] <CapFan67> Sho, Thanks for checking. Very strange about the driver. I too am out of ideas. Hopefully Dell can assist with the graphics driver update. Intel moves DCH driver responsibility to the OEM.
#823 [16:42] <Sho> CapFan67 mattym Thank you anyways! The support is very much appreciated!
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#825 [16:43] <CubeTheThird> Sparkles, hmm seems the drivers you have are just about as up to date as Intel's. Can you send me a paste of this file from your report: C:\Users\brend\AppData\Roaming\.minecraft\hs_err_pid6020.log
#826 [16:44] <Sparkles> https://paste.ubuntu.com/p/3jqn9mjBBB/
#827 [16:45] <simonm> Thanks urielsalis!
#828 [16:46] <CubeTheThird> Sparkles, hmm are you making a custom texture pack?
#829 [16:46] <Sparkles> nope
#830 [16:46] <Sparkles> the main one I've been finding this issue with is John Smith Legacy 32x32
#831 [16:46] <Sparkles> it works on other computers in the house
#832 [16:46] <Sparkles> just not this one
#833 [16:47] <Sparkles> I have also recently updated my OS and tried uninstalling and reinstalling minecraft
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#835 [16:48] <CubeTheThird> Sparkles, when you say updated, do you mean the Windows 10 "October" update?
#836 [16:48] <Sparkles> I'm not sure, I'll check. It was just the most recent one my system recently installed
#837 [16:49] <urielsalis> simonm, want a world download?
#838 [16:49] <Sparkles> CubeTheThird Looking at this, it seems I had my last OS update fail
#839 [16:49] <simonm> Would be great urielsalis :)
#840 [16:49] <simonm> Thanks for your help, much appreciated!
#841 [16:49] <Prophecy> So I haven't played Minecraft in a few years, I went to go play it again and I am having a lot of trouble trying to log in. There are 4 emails I have used over the last like 10 years and I entered all four into "forgot password" to no luck... Basically I am having trouble figuring out which email I used for my account
#842 [16:50] <CubeTheThird> Sparkles, oh. Lovely :p
#843 [16:50] <Sparkles> CubeTheThird Thanks for looking into this. I'll get these updated then see if it resolves the issue.
#844 [16:50] <urielsalis> simonm, https://drive.google.com/file/d/16Ok1Puq_UczXgfbGHa3-tNJJF2HdfYUn/view?usp=sharing
#845 [16:51] <urielsalis> simonm, kinda ugly but the idea is you have a t flip-flop switching between 2 states, and something disconnecting the pistons before it changes state. So both are off and then one gets turned on
#846 [16:51] <urielsalis> simonm, you can adapt it to your design :P
#847 [16:52] * Sho [webchat@174-21-70-92.tukw.qwest.net] has joined #minecrafthelp
#848 [16:53] <Sho> mattym Sorry for coming back multiple times. I just checked the graphics drivers info and it looks like my processor is not listed in it.
#849 [16:53] <simonm> Oh wow, and I was like "let's start with an easy thing" :')
#850 [16:53] <mattym> Sho, One moment.
#851 [16:53] <urielsalis> simonm, mind that I suck at this :P
#852 [16:54] <urielsalis> simonm, learned redstone before redstone blocks, slime blocks, comparators and all that fancy stuff
#853 [16:54] <simonm> haha
#854 [16:55] <simonm> played minecraft 5 years ago, but was pretty much sucked at it
#855 [16:55] <simonm> starting again now :)
#856 [16:55] <mattym> Sho, It does not list the specific processor, but they are the graphics drivers, and it lists your graphics hardware, so it should work. Let me see if I cant find an alternate.
#857 [16:55] <Sho> mattym Oh I see. Thank you
#858 [16:56] <CapFan67> Sho, Actually, it's lists the CPUs, and "i7-7500U" is in the list.
#859 [16:57] <Sho> Oh, my bad. I found instructions to manually install HD Graphics, should i follow those steps?
#860 [16:57] <mattym> So either way, it should be covered
#861 [16:57] <mattym> Sho, NO
#862 [16:57] <Sho> Ok
#863 [16:57] <mattym> Sho, Do not use those steps for that driver.
#864 [16:57] <mattym> Sho, They no longer work that way, make sure you inform Dell that it is a DCH driver when you ask for their help.
#865 [17:05] <simonm> Have a nice evening and thanks for the help!
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#868 [17:11] * cowcowx14 [webchat@99-163-119-223.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#869 [17:11] <cowcowx14> Hello
#870 [17:12] <cowcowx14> My account was stolen and I don't even know the email to the account so idk what to do.
#871 [17:14] <CubeTheThird> ??> cowcowx14 mojang/emai
#872 [17:14] <CubeTheThird> ??> cowcowx14 mojang/email
#873 [17:14] <Absol> cowcowx14: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#874 [17:14] <Absol> cowcowx14: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#875 [17:22] <cowcowx14> Yeah I sent an email to them. Also I don't even know the Transaction ID because my dad bought it for us. I had two accounts stolen from me one this year and one in 2013. Damn sucks to suck dude, I spent so much time into them smh.
#876 [17:22] <urielsalis> cowcowx14, sounds like you should start seeing where you put your passwords :P
#877 [17:22] <urielsalis> cowcowx14, know the username of any of them?
#878 [17:23] <urielsalis> cowcowx14, preferably one of the older ones
#879 [17:25] <cowcowx14> Wait a minute it was stolen lol. I knew the passwords for both accounts, but when i tried to get on the my accounts it doesn't work . cowcowx14 is this year and cowcowx13 is the older one.
#880 [17:25] <cowcowx14> urielsalis
#881 [17:26] <urielsalis> cowcowx14, recognize the username maximedm1?
#882 [17:26] <urielsalis> cowcowx14, or Timpul200
#883 [17:26] <urielsalis> cowcowx14, also, where are you buying the accounts?
#884 [17:27] <Adem> Absol, here's the link: https://paste.ubuntu.com/p/GNqbpG6t3h/
#885 [17:27] * rebel5020 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#886 [17:27] <rebel5020> hello
#887 [17:27] <urielsalis> ??> Adem av/bytefence
#888 [17:27] <Absol> Adem: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#889 [17:28] <cowcowx14> Bought both on the minecraft.net website. I think before or during 2013. No I do not recognize those accounts. urielsalis
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#891 [17:30] <rebel5020> i need help last time i was here they needed my infos so here they are
#892 [17:30] <rebel5020> https://pastebin.com/JRxUSQpp
#893 [17:30] <urielsalis> cowcowx14, those were the names cowcowx13 were changed to.
#894 [17:30] <urielsalis> cowcowx14, I see that cowcowx14 is still with the same name
#895 [17:30] <urielsalis> cowcowx14, you will have to wait for Mojang to answer
#896 [17:31] <rebel5020> can you help me?
#897 [17:32] <cowcowx14> cowcowx14 was taken this year urielsalis so I wouldn't think it would be changed yet, but I'm pretty sure cowcowx13 would be changed because its been a good time I have seen it. Thank you for helping the best you can
#898 [17:33] <cowcowx14> Also is that all it has been changed to?
#899 [17:33] <urielsalis> cowcowx14, yep
#900 [17:33] <urielsalis> cowcowx14, Name history: cowcowx13 → maximedm1 (2015-05-27) → Timpul200 (2015-10-12)
#901 [17:34] <rebel5020> where do i get help
#902 [17:35] <cowcowx14> urielsalis, Is it possible to check when they were last played too?
#903 [17:35] <urielsalis> cowcowx14, nope, sorry
#904 [17:35] <urielsalis> rebel5020, sorry, no idea what that might be and im kinda busy :/
#905 [17:35] <cowcowx14> urielsalis, alright thank you
#906 [17:35] <urielsalis> rebel5020, someone else might be available
#907 [17:35] <rebel5020> ok
#908 [17:36] <cowcowx14> Damn I'm heated
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#910 [17:39] <rebel5020> if any one else is online my problem is i cant join online games or even any games i get a crashing code 805306369
#911 [17:40] <rebel5020> "Servers"
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#917 [18:44] * Fogged [webchat@pool-68-134-92-58.bltmmd.fios.verizon.net] has joined #minecrafthelp
#918 [18:44] <Fogged> The newest 1.13.2 update is not working on my Java minecraft game version
#919 [18:45] <mattym> Fogged, What happens when you try to run it?
#920 [18:45] * vlad [webchat@71-94-133-213.static.mtpk.ca.charter.com] has joined #minecrafthelp
#921 [18:45] <Fogged> it runs normally just none of the new updates are working, ex: stray cats and pandas
#922 [18:46] <Fogged> like none of the new things are showing up
#923 [18:47] <vlad> anyone know how to fix the game from crashing after pressing play?
#924 [18:51] <urielsalis> ??> vlad launcher/log
#925 [18:51] <Absol> vlad: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#926 [18:51] <urielsalis> Fogged, thats not 1.13.2
#927 [18:51] <urielsalis> Fogged, thats 1.14
#928 [18:51] <urielsalis> Fogged, and even then, its random, so you have to explore a bit to find them
#929 [18:51] <Fogged> oh, well how come its not updated to 1.14 for me then-
#930 [18:51] <urielsalis> Fogged, they are still snapshots
#931 [18:51] <Fogged> it works on the ps4 though
#932 [18:52] <urielsalis> gothroach, you need to enable experimental versions
#933 [18:52] <urielsalis> Fogged*
#934 [18:52] <Fogged> how do you do that??
#935 [18:53] <urielsalis> ??> Fogged launcher/change-version
#936 [18:53] <Absol> Fogged: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#937 [18:53] <urielsalis> Fogged, in launch options, tick Development versions
#938 [18:53] <urielsalis> Fogged, before continuing with the next steps
#939 [18:53] <urielsalis> Fogged, note that they are experimental versions, so treat them as such
#940 [18:53] <urielsalis> Fogged, bugs, performance issues and world corruption expected
#941 [18:54] <Fogged> so is the official 14 version not out for the java version then?
#942 [18:55] <urielsalis> Fogged, Its only on snapshots, one released every week
#943 [18:55] <urielsalis> Fogged, while they fix said bugs and test new concepts
#944 [18:56] <Fogged> i think i get it- okay thank you for your help
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#946 [18:59] <vlad> i followed the steps, then what?
#947 [18:59] <urielsalis> vlad, give us the link
#948 [19:00] <vlad> https://paste.ubuntu.com/p/zcvqtzPT8k/
#949 [19:00] <urielsalis> ??> vlad win/reinst
#950 [19:00] <Absol> vlad: You may need to reinstall the locally installed files that Minecraft puts into place.
#951 [19:00] <Absol> vlad: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#953 [19:01] <vlad> ok ill try that
#954 [19:02] * Nick9 [webchat@ip184-184-166-75.br.br.cox.net] has joined #minecrafthelp
#955 [19:03] <Nick9> why is my windows 10 Minecraft not responding
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#957 [19:03] <ShadowWolfff> sup gamers
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#959 [19:05] <Nick9> why is my windows 10 Minecraft not responding
#960 [19:05] <urielsalis> ??> Nick9 tools/hjt
#961 [19:05] <Absol> Nick9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#962 [19:05] <Absol> Nick9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#963 [19:08] <Nick9> https://paste.ubuntu.com/p/6759WCDxPg/
#964 [19:11] <urielsalis> ??> Nick9 av/adwcleaner
#965 [19:11] <Absol> Nick9: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#966 [19:11] <Absol> Nick9: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#967 [19:16] * SKMP [webchat@24-158-78-21.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#968 [19:16] <SKMP> after the new update to minecraft, my minecraft lets me log in and then starts up, but has a blank white screen and never loads the actual game.
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#971 [19:21] * Nick9 [webchat@ip184-184-166-75.br.br.cox.net] has joined #minecrafthelp
#972 [19:23] <Nick9> Minecraft crashing before game even loading up
#973 [19:23] <urielsalis> Nick9, Have you ran adwcleaner?
#974 [19:23] <Nick9> yes
#975 [19:23] <urielsalis> Nick9, cleaned everything it found?
#976 [19:23] <Nick9> yes
#977 [19:23] <urielsalis> ??> Nick9 av/adwcleaner
#978 [19:23] <Absol> Nick9: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#979 [19:23] <Absol> Nick9: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#980 [19:24] <urielsalis> Nick9, wronf command, sorry
#981 [19:24] <urielsalis> ??> Nick9 tools/hjt
#982 [19:24] <Absol> Nick9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#983 [19:24] <Absol> Nick9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#984 [19:25] <Nick9> https://paste.ubuntu.com/p/NV83bzJ5Bq/
#985 [19:25] <urielsalis> Nick9, turn off hotspot shield
#986 [19:26] <urielsalis> Nick9, and Parsec
#987 [19:26] <Nick9> can you explain how ive tried to turn off hotspot shild
#988 [19:27] <urielsalis> Nick9, https://support.hotspotshield.com/hc/en-us/articles/202627494-Uninstalling-from-Windows
#989 [19:34] <Nick9> ok now I think ive done it
#990 [19:37] * Creizizeira [webchat@b3d2819e.virtua.com.br] has joined #minecrafthelp
#991 [19:37] <Nick9> no help
#992 [19:38] <Creizizeira> i need help with the error openGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
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#997 [19:55] <SlimeMaster275> Hi im just downloaded optifine and when i open any world(on and offline)its really small and i get spammed with the message of error code 1268
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#1002 [20:05] <Nato> Hello, when i click play from the launcher, the mojang window shows up but then Java(TM) Platform SE binary freezes and is (not responding) adn wont load to main screen. i have tried completely wiping minecraft and reinstalling. updated all my drives. uninstalled/reinstalled java. and updated windows. i have tried running older versions and i go
#1003 [20:05] <Nato> t 1.9.4 and 1.12.2 to load to main screen but when starting a world it freezes on "loading world, Building terrain." Can anyone help? thanks
#1004 [20:22] * Creizizeira [webchat@b3d2819e.virtua.com.br] has joined #minecrafthelp
#1005 [20:23] <Creizizeira> i need hel with the error openGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
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#1007 [20:53] * AZ [webchat@pool-74-105-26-44.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1008 [20:54] <AZ> Hey, I'm having trouble creating a minecraft account
#1009 [21:01] <AZ> can u help?
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#1015 [21:28] <Dan> Hello, I renewed my subscription on my realms server and instead of my server being live, it created a new realms server. What can I do to fix this? I have already sent an email and I don't want to pay again.
#1016 [21:31] <Dan> hello?
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#1019 [21:38] <Dan> very useful. ty
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#1021 [21:47] <thgilfodrol> Dan: yw
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#1023 [22:09] <richie> hi so i keep trying to reset my password but im not receiving any emails
#1024 [22:10] * Jordan3 [webchat@gi83.ips.PaulBunyan.net] has joined #minecrafthelp
#1025 [22:10] <Jordan3> I need help getting a refund
#1026 [22:11] <Jordan3> Can Anyone help me?
#1027 [22:13] <Jordan3> Can I Ask you a question
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#1029 [22:13] <Jordan3> How does one refund minecraft
#1030 [22:13] <CapFan67> ??> Jordan3 account/refund
#1031 [22:13] <Andrio> richie, did you check your spam folder?
#1032 [22:13] <Absol> Jordan3: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1033 [22:14] <Jordan3> Whats that?
#1034 [22:14] <Jordan3> on Gmail?
#1035 [22:14] <CubeTheThird> Jordan3, follow the instructions Absol gave you
#1036 [22:15] <Jordan3> Its said theres nothing
#1037 [22:15] <CapFan67> Jordan3, The link provided will describe refunds. You'll need to discuss your options with Mojang.
#1038 [22:15] <Tribal_Vibes> i cant login to minecraft, i try to reset my password and i dont get an email like i usually do. i've checked everywhere theres no email from them
#1039 [22:15] <CubeTheThird> Tribal_Vibes, how long have you waited for the email?
#1040 [22:16] <Tribal_Vibes> couple days
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#1043 [22:17] <richie> yes i checked my spam folder nothing there
#1044 [22:17] <CubeTheThird> richie, how long have you been waiting for the email?
#1045 [22:17] <richie> half an hour
#1046 [22:18] <richie> i'm just not sure which email it is and i've tried all of mine
#1047 [22:18] <CubeTheThird> richie, ok. We've sometimes seen it take more than an hour to get the email. I'd recommend you wait a bit, if not you'll have to contact Mojang
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#1049 [22:18] <CubeTheThird> ??> richie mojang/email
#1050 [22:18] <Absol> richie: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1051 [22:18] <Absol> richie: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1052 [22:20] <richie> can you help me find which email it is?
#1053 [22:20] <richie> i know my username and transaction ID
#1054 [22:20] <CapFan67> Dont post the transaction ID here.
#1055 [22:21] <richie> thanks lol
#1056 [22:21] <Jordan3> I still need help getting a refund I do not have a clue how to do it
#1057 [22:22] <CapFan67> Jordan3, The link I provided explains who to contact. do you need the link again?
#1058 [22:22] <Jordan3> Yes please
#1059 [22:22] <CapFan67> ??> Jordan3 account/refund
#1060 [22:22] <Absol> Jordan3: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1061 [22:23] <CubeTheThird> richie, we don't work for Mojang here (we're volunteers) and thus don't have access to account info
#1062 [22:24] <CapFan67> richie, Since no one here is associated with Mojang (simply volunteer support), you'll need to contact Mojang directly using the information CubeTheThird provided. Make sure to include your Transaction ID when contacting them.
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#1068 [23:43] <taylor> my mc account and and email has been hacked and im unable to access my account but i have the order id and transaction id how do i get my account back?
#1069 [23:43] <CapFan67> ??> taylor account/send-email
#1070 [23:43] <Absol> taylor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1071 [23:43] <Absol> taylor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1072 [23:44] <taylor> i have done both of these things and they havent responded in ages
#1073 [23:45] <CapFan67> taylor, the second link indicates the date of the requests they're currently responding to.
#1074 [23:46] <taylor> ok thanks
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