#1 [00:04] * ddd [webchat@160-2-119-196.cpe.cableone.net] has joined #minecrafthelp
#2 [00:05] <ddd> my frend needs a update to work.
#3 [00:06] <CapFan67> ddd, which update does your friend need?
#4 [00:06] <ddd> the ocean
#5 [00:06] <ddd> one
#6 [00:07] <CapFan67> ddd, So, game updae. Which Edition does your friend use?
#7 [00:07] <ddd> xbox 360
#8 [00:08] <CapFan67> ddd, Ah. This channel focuses mainly on Java Edition. Perhaps someone else will be able to help you with Legacy console.
#9 [00:12] * zeijel [webchat@toroon5037w-lp140-04-69-157-127-13.dsl.bell.ca] has joined #minecrafthelp
#10 [00:12] <zeijel> hello i need some help regarding to game crash error
#11 [00:13] <CapFan67> zeijel, what is the exact error?
#12 [00:13] <zeijel> The game crashed whilst initializing game
#13 [00:13] <zeijel> Error: java.lang.IllegalStateException: Could not load icon: Image not of any known type, or corrupt
#14 [00:13] <zeijel> i tried to update both java and gpu of my pc
#15 [00:13] <zeijel> but no uck
#16 [00:13] <zeijel> luck*
#17 [00:14] * ddd7 [webchat@160-2-119-196.cpe.cableone.net] has joined #minecrafthelp
#18 [00:14] <CapFan67> zeijel, Are you testing with 1.13.2, or the snapshot?
#19 [00:14] <ddd7> no
#20 [00:14] <zeijel> its my first time downloading the game
#21 [00:14] <ddd7> o
#22 [00:14] <zeijel> im using 1.13.1
#23 [00:15] <ddd7> me to can you hlp me
#24 [00:15] <zeijel> i tried different method or fix in google and youtube
#25 [00:15] <zeijel> but all of them are no luck as well
#26 [00:15] <CapFan67> zeijel, 1.13.2 is the current release. Can you create the crash with 1.13.2, then we'll review your crash-log.
#27 [00:15] <zeijel> ok give me a sec
#28 [00:15] <ddd7> can we talk abot fortnite
#29 [00:16] <zeijel> this is the crash report
#30 [00:16] <ddd7> yes
#31 [00:16] <CapFan67> zeijel, Paste your crash report to https://paste.ubuntu.com
#32 [00:17] <zeijel> https://paste.ubuntu.com/p/Cn8h3NWfb6/
#33 [00:17] <ddd7> help me
#34 [00:17] <ddd7> help me
#35 [00:17] * ddd7 [webchat@160-2-119-196.cpe.cableone.net] has left #minecrafthelp
#36 [00:19] <CapFan67> zeijel, There appears to be a re-opened bug report involving this issue: https://bugs.mojang.com/browse/MC-134871 I can take some basic general steps to help, but this is likely outside of what I can help solve.
#37 [00:20] <zeijel> i tried to check that but im not a pro regarding to this kind of codes is there any possible ways or easy ways to guide me?
#38 [00:22] <zeijel> i am trying to fix this error for the last 3 days but no good
#39 [00:23] <CapFan67> zeijel, Nothing I would consider easy. There are a number of highly talented volunteers in this channel though, who may be able to offer more low level help. Just not the time of day they're around.
#40 [00:23] <CapFan67> zeijel, I'd check back here again in a few hours.
#41 [00:24] <zeijel> is there any video regarding this errors? they should have made some to leave for newbies to come here
#42 [00:25] <CapFan67> zeijel, I doubt it. This isn't a common issue.
#43 [00:25] <zeijel> is that so? too bad
#44 [00:52] <urielsalis> hi
#45 [01:15] * Weijin [webchat@S0106a84e3f5df403.vf.shawcable.net] has joined #minecrafthelp
#46 [01:16] <Weijin> I'm having trouble migrating my account. I dont think i set up my account initially with an email... Is there any way I can recover my account?
#47 [01:16] <urielsalis> Weijin, are you trying to migrate it or it was already migrated?
#48 [01:17] <Weijin> im currently trying to migrate it
#49 [01:17] <urielsalis> Weijin, what is your username?
#50 [01:17] <Weijin> weijin2012 was my original username
#51 [01:18] * LeMicroKill [webchat@ool-4576a30d.dyn.optonline.net] has joined #minecrafthelp
#52 [01:18] <urielsalis> Weijin, and you dont remember the email you set the account with?
#53 [01:18] <Weijin> it was way back in 2012.. I think I may have set it up without an email
#54 [01:19] <LeMicroKill> Hello! I am trying to play minecraft and I don't remember the e-mail I migrated too! I always would login with my username and I don't know how to log in anymore. Last time I logged in was about a year ago.
#55 [01:19] <Weijin> yes same
#56 [01:19] <urielsalis> Weijin, there was never a way to set it withotu a email :P
#57 [01:19] <urielsalis> LeMicroKill, what is your username?
#58 [01:20] <LeMicroKill> LeMicroKill
#59 [01:20] <Weijin> hmm.. then I think i may have set it up with an email i dont use anymore
#60 [01:20] <urielsalis> ??> Weijin account/send-email
#61 [01:20] <Absol> Weijin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#62 [01:20] <Absol> Weijin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#63 [01:20] <urielsalis> LeMicroKill, I suppose you havent changed your name?
#64 [01:20] <LeMicroKill> I didn't
#65 [01:21] <urielsalis> ??> LeMicroKill account/hacked
#66 [01:21] <Absol> LeMicroKill: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#67 [01:21] <Absol> LeMicroKill: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#68 [01:21] <LeMicroKill> I do not know what my transaction ID is... I bought this game too long ago to still have the e-mail even if I did remember which e-mail I bought it on.
#69 [01:22] <Weijin> exactly
#70 [01:22] <urielsalis> ??> LeMicroKill account/trans-id
#71 [01:22] <Absol> LeMicroKill: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#72 [01:22] <urielsalis> LeMicroKill, on that you can find other ways to recover it ^
#73 [01:22] <urielsalis> Weijin, you too
#74 [01:22] <Weijin> ok, thanks!
#75 [01:22] <urielsalis> LeMicroKill, Weijin if you really cant find it, contact Mojang asking for other ways to verify yourself, it might take longer or not be possible though
#76 [01:23] <LeMicroKill> Thank you for trying!
#77 [01:23] <Weijin> alright. theres no quicker way?
#78 [01:23] <urielsalis> Weijin, nope, sorry :/
#79 [01:24] <Weijin> ok, thank you so much for your help!
#80 [01:25] * turtle-brownie [webchat@CPE-144-133-74-44.vic.bigpond.net.au] has joined #minecrafthelp
#81 [01:25] * Weijin [webchat@S0106a84e3f5df403.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#82 [01:28] * Matt [webchat@cpe-65-30-52-205.wi.res.rr.com] has joined #minecrafthelp
#83 [01:29] * Matt is now known as Guest62552
#84 [01:29] <Guest62552> I cannot launch Minecraft without being online, as it deletes my assets and redownloads them, requiring a json legacy file
#85 [01:30] <urielsalis> Guest62552, what version of the game?
#86 [01:30] <Guest62552> 1.6.4
#87 [01:30] <Guest62552> with the latest launcher
#88 [01:30] <urielsalis> Guest62552, sorry but we only help with the latest versions here
#89 [01:31] <Guest62552> it also happens in the latest version. but I really only want to play 1.6.4
#90 [01:31] <Guest62552> I can't play any profile without being online
#91 [01:32] * Guest62552 [webchat@cpe-65-30-52-205.wi.res.rr.com] has quit. (Client Quit)
#92 [01:32] <urielsalis> I was about to suggest getting a launcher log .-.
#93 [01:35] * goosewood [~goosie@pool-108-52-95-151.phlapa.fios.verizon.net] has joined #minecrafthelp
#94 [01:39] <goosewood> Hey I'm getting an error when trying to run the game in a linux enviornment. I installed the launcher and the game just fine, but when trying to run it, this happens https://paste.pound-python.org/show/uZ9FWTd3kAJOfPsC4qGG
#95 [01:39] <goosewood> only other place I found an error was from a log in this same irc
#96 [01:40] <urielsalis> goosewood, does the launcher open at all?
#97 [01:40] <goosewood> yeah
#98 [01:40] <goosewood> launcher works just fine
#99 [01:40] <urielsalis> ??> goosewood launcher/log
#100 [01:40] <Absol> goosewood: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#101 [01:41] <urielsalis> wait, goosewood are you using java 11?
#102 [01:43] <goosewood> openjdk version "1.8.0_181"
#103 [01:43] <goosewood> OpenJDK Runtime Environment (IcedTea 3.9.0) (Gentoo icedtea-3.9.0)
#104 [01:43] <goosewood> OpenJDK 64-Bit Server VM (build 25.181-b13, mixed mode)
#105 [01:43] <goosewood> sorry about spam, wgetpaste was being annyoing
#106 [01:44] <urielsalis> no worries
#107 [01:44] <urielsalis> I think you need Oracle Java, openjdk might cause some weird issues
#108 [01:44] * turtle-brownie [webchat@CPE-144-133-74-44.vic.bigpond.net.au] has joined #minecrafthelp
#109 [01:44] <goosewood> I read that it usually works with little issue
#110 [01:45] <goosewood> I guess I could if you think that'd fix it
#111 [01:45] <urielsalis> depends on the version mostly
#112 [01:45] <goosewood> *shrug*
#113 [01:45] <goosewood> Okay, I'll try that, thanks~
#114 [01:45] <turtle-brownie> hey! sorry to bother but minecraft doesnt seem to download the newest update?
#115 [01:45] <urielsalis> goosewood, also some people say its caused by installing java 11, then trying to use java 8 again without reconfiguring
#116 [01:46] <urielsalis> hi turtle-brownie, what is the update you want to run?
#117 [01:46] <turtle-brownie> 1.13.2
#118 [01:46] <turtle-brownie> it ran smoothly with the demo, so I'm a little confused with the full version
#119 [01:47] <urielsalis> turtle-brownie, what happens when you try running 1.13.2?
#120 [01:47] <urielsalis> goosewood, https://bugs.mojang.com/browse/MC-1384
#121 [01:47] <turtle-brownie> once i click the play button/download button on the launcher, it downloads for a bit, then pops up with an error message
#122 [01:47] <urielsalis> goosewood, its drivers according to the bug report
#123 [01:47] <turtle-brownie> the message is quite long so itll take me a sec to paste bin it real quick
#124 [01:47] <goosewood> I have a dedecaded gpu
#125 [01:48] <urielsalis> ??> turtle-brownie launcher/crash-log
#126 [01:48] <Absol> turtle-brownie: We need to see your crash log, which is created after a crash.
#127 [01:48] <Absol> turtle-brownie: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#128 [01:48] <urielsalis> goosewood, using the free drivers? or the propietary ones?
#129 [01:48] <goosewood> I'm using prop nvidia drivers which have cause me issues before
#130 [01:48] <urielsalis> goosewood, I used to not be able to boot using propietary nvidia drivers, they are a mess :P
#131 [01:49] <goosewood> I have a 10 series card so tell me about it
#132 [01:49] <goosewood> as long as I'm on the newest kernel and drivers things tend to work though
#133 [01:50] <urielsalis> goosewood, yeah same, 1060 3gb. Apparently drivers are different from the 6gb version
#134 [01:51] <goosewood> why'd you get the 3gb? not use any vram?
#135 [01:52] <turtle-brownie> I cant seem to find the crash reports folder, only the assets, libraries and versions folder, as well as 2 files labelled launcher_log and launcher_profiles.json
#136 [01:52] <urielsalis> goosewood, I didnt buy it myself, it was a gift and now my little broter has it, about 19 hours by plane away :P
#137 [01:53] <goosewood> Oh lol
#138 [01:53] <urielsalis> turtle-brownie, paste the one called launcher_log
#139 [01:53] <turtle-brownie> all of it?
#140 [01:53] <urielsalis> turtle-brownie, yep, in paste.ubuntu.com please
#141 [01:54] <urielsalis> goosewood, sorry I cant be more help, I wish Cube was on, he maintains the arch linux package unofficial launcher package :P
#142 [01:54] <goosewood> :c
#143 [01:55] <goosewood> Do I get the jre or the jdk version java?
#144 [01:55] <urielsalis> goosewood, jdk
#145 [01:55] <goosewood> figured
#146 [01:55] <urielsalis> goosewood, Java 8, and make sure to uninstall all versions before installing that one
#147 [01:59] <turtle-brownie> https://paste.ubuntu.com/p/mMH9QmGzCp/plain/
#148 [01:59] <turtle-brownie> i hope this helps
#149 [01:59] <urielsalis> turtle-brownie, hmm, im not seeing anything wrong there
#150 [02:00] <urielsalis> turtle-brownie, when the game pops up with a error message, what does it say?
#151 [02:00] <urielsalis> turtle-brownie, can you copy it in paste.ubuntu.com and give us the link?
#152 [02:01] <turtle-brownie> https://paste.ubuntu.com/p/rCtFZ8XMNn/plain/
#153 [02:02] <urielsalis> ??> turtle-brownie win/reinst
#154 [02:02] <Absol> turtle-brownie: You may need to reinstall the locally installed files that Minecraft puts into place.
#155 [02:02] <Absol> turtle-brownie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#156 [02:04] <turtle-brownie> thank you!
#157 [02:04] <urielsalis> turtle-brownie, it worked? :D
#158 [02:05] <turtle-brownie> i'm trying it out now
#159 [02:19] <turtle-brownie> It doesnt work, soory : (
#160 [02:19] <urielsalis> ??> turtle-brownie tools/hjt
#161 [02:19] <Absol> turtle-brownie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [02:19] <Absol> turtle-brownie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [02:22] <turtle-brownie> https://paste.ubuntu.com/p/QXYkyDdsxS/plain/
#164 [02:23] <urielsalis> turtle-brownie, we need the full log
#165 [02:24] <turtle-brownie> oh whoops sorry, getting it now
#166 [02:25] <urielsalis> turtle-brownie, and dont click download as text before giving us the link
#167 [02:25] <turtle-brownie> https://paste.ubuntu.com/p/kjNqfHDHjt/plain/
#168 [02:25] <urielsalis> turtle-brownie, I need to login when you do that :P
#169 [02:26] <urielsalis> turtle-brownie, are you on wifi or wired?
#170 [02:26] <turtle-brownie> wifi
#171 [02:26] <urielsalis> turtle-brownie, are you far away from the router?
#172 [02:26] <turtle-brownie> no, but there is a wall between me and the router
#173 [02:27] <urielsalis> turtle-brownie, can you try again while being next to the router? that error is usually caused by a bad network connection
#174 [02:27] <turtle-brownie> ok cool, I'll be back soon to let you know if it works! thank you!
#175 [03:22] * kr_food [webchat@122.252.102.110] has joined #minecrafthelp
#176 [03:23] * kr_food [webchat@122.252.102.110] has quit. (Client Quit)
#177 [03:24] * Bio [webchat@cpe-70-117-132-113.hot.res.rr.com] has joined #minecrafthelp
#178 [03:27] <Bio> Hi. My account got hacked and I put in a ticket already with my original transaction ID and screenshots of my email. With the ticket queue being so long I want to make sure I provided everything. Is there anything else I can add to the ticket to help prove I am the original owner?
#179 [03:27] <urielsalis> Bio, the transaction ID should be enough
#180 [03:28] <Bio> Cool, thank you.
#181 [03:29] * Bio [webchat@cpe-70-117-132-113.hot.res.rr.com] has quit. (Client Quit)
#182 [04:03] * Panda [webchat@81.141.190.160] has joined #minecrafthelp
#183 [04:03] <Panda> I need help
#184 [04:04] <urielsalis> Panda, with?
#185 [04:04] <Panda> When I log into my Minecraft account it says 'cant connect to server' what do I do
#186 [04:05] <urielsalis> Panda, hat shows while logging in or while connecting to a server?
#187 [04:05] <Panda> like on the launcher when I try to log into my account
#188 [04:05] <urielsalis> ??> Panda tools/hjt
#189 [04:05] <Absol> Panda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#190 [04:05] <Absol> Panda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#191 [04:07] <Panda> https://paste.ubuntu.com/p/CT8WXYB6vc/
#192 [04:08] <urielsalis> ??> Panda info/mcleaks
#193 [04:08] <Absol> Panda: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#194 [04:08] <Absol> Panda: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#195 [04:08] <urielsalis> ??> Panda win/hosts/edit
#196 [04:08] <Absol> Panda: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#197 [04:08] <Absol> Panda: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#198 [04:10] <Panda> do i just delete the things that say Mojang?
#199 [04:10] <urielsalis> Panda, yes
#200 [04:11] <Panda> i done that what do i do now?
#201 [04:11] <urielsalis> Panda, save, change your password and then you can play
#202 [04:13] <Panda> Thanks so much for the help!
#203 [04:25] * Feramon [webchat@seamanless-notoriety.volia.net] has joined #minecrafthelp
#204 [04:26] * Feramon [webchat@seamanless-notoriety.volia.net] has quit. (Client Quit)
#205 [06:01] * Justin [webchat@p4FF304FD.dip0.t-ipconnect.de] has joined #minecrafthelp
#206 [06:02] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#207 [06:05] <Justin> Hey
#208 [06:05] <Justin> I can not get into my Minecraft account since I signed in to optifine to change my cape. I can not reset my password because I can not get an email
#209 [06:06] <Andrio> Justin, did you sign in to OptiFine using your Mojang account password?
#210 [06:06] <Justin> Yes
#211 [06:06] <Andrio> mm
#212 [06:06] <Andrio> Justin, don't do that in future
#213 [06:07] <Andrio> ??> Justin account/send-email
#214 [06:07] <Absol> Justin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#215 [06:07] <Absol> Justin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#216 [06:08] <Justin> okey thanks
#217 [06:08] <Justin> mal gucken ob ich was finde ich suche schon seit gestern wie ich mein Account wieder bekomme.
#218 [06:09] <Justin> ups
#219 [06:09] <Justin> let's see if I find something I'm looking since yesterday as I get my account again.
#220 [06:09] <Andrio> mm?
#221 [06:36] <Justin> Nothing found
#222 [06:42] * Nyphx [webchat@91.86.107.196] has joined #minecrafthelp
#223 [06:43] <Nyphx> Bonjour Je viens d'envoyer un mail pour un probleme lié a mon compte je pense qu'il a été hack comment cela va t il se déroulé maintenant ?
#224 [06:43] <Greymagic27> ??> Nyphx
#225 [06:43] <Greymagic27> Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#226 [06:43] <Greymagic27> RIP
#227 [06:44] * Gobsi [webchat@ti0111a400-3326.bb.online.no] has joined #minecrafthelp
#228 [06:44] <Gobsi> I deleted my email and can't get into my account! Can someone help me!
#229 [06:44] <Gobsi> ?
#230 [06:44] <Greymagic27> ??> Gobsi account/send-email
#231 [06:44] <Absol> Gobsi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#232 [06:44] <Absol> Gobsi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#233 [06:45] <Gobsi> Thank you! :D
#234 [06:45] <Greymagic27> Your welcome :)
#235 [06:45] <Gobsi> merry christmas!
#236 [06:45] <Gobsi> :)
#237 [06:45] <Nyphx> Hello, in fact I think my account was hacker because my password and email address do not work despite a password change test. How is the situation going now?
#238 [06:45] <Greymagic27> ??> Nyphx account/send-email
#239 [06:45] <Absol> Nyphx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#240 [06:45] <Absol> Nyphx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#241 [06:45] <Nyphx> Nyphx22@gmail.com
#242 [06:45] <Greymagic27> Gobsi, Merry christmas to you as well :D
#243 [06:45] <Greymagic27> Nyphx, Don't tell me the info!
#244 [06:46] * Gobsi [webchat@ti0111a400-3326.bb.online.no] has quit. (Client Quit)
#245 [06:46] <Nyphx> Thx :)
#246 [06:47] <Greymagic27> Nyphx, Your welcome, merry christmas
#247 [06:47] <Nyphx> merry christmas too
#248 [06:49] <Nyphx> I will be contacting for my account problem by email?
#249 [06:49] <Greymagic27> Yea, Use the email instructions that I sent you above :D
#250 [06:50] <Nyphx> Ok thx Merry christmass all :)
#251 [06:50] <Greymagic27> :)
#252 [06:52] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#253 [06:57] * Justin [webchat@p4FF304FD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#254 [07:39] * PandaMei [webchat@62-46-54-132.adsl.highway.telekom.at] has joined #minecrafthelp
#255 [07:39] <PandaMei> Hello?
#256 [07:39] <Greymagic27> PandaMei, Hi! How can we help?
#257 [07:40] <PandaMei> Everytime i want to play, my Minecraft crash with this code: Process crashed with exit code -805306369
#258 [07:40] <Greymagic27> ??> PandaMei tools/hjt
#259 [07:40] <Absol> PandaMei: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#260 [07:40] <Absol> PandaMei: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#261 [07:44] <PandaMei> Here: https://paste.ubuntu.com/p/9zbdvD8YFv/
#262 [07:44] <Greymagic27> ??> PandaMei av/adwcleaner
#263 [07:44] <Absol> PandaMei: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#264 [07:44] <Absol> PandaMei: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#265 [07:45] * PandaMei [webchat@62-46-54-132.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#266 [07:48] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#267 [08:18] * habib [webchat@host109-145-213-152.range109-145.btcentralplus.com] has joined #minecrafthelp
#268 [08:18] * Ikar655 [webchat@94.40.87.5] has joined #minecrafthelp
#269 [08:18] <habib> im trying to load into Minecraft but it freezes at the Mojang loading screen. I have to force close it.
#270 [08:18] <Ikar655> I cannot login to my account
#271 [08:20] * erikbrocko [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#272 [08:23] * habib [webchat@host109-145-213-152.range109-145.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#273 [08:35] * ickeicke [webchat@ip5f5be09b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#274 [08:36] <ickeicke> I cannot secure my account, because I don't have access to my mail-account. What can I do now? :(
#275 [08:37] * ickeicke [webchat@ip5f5be09b.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#276 [08:52] * LaloGame02 [webchat@fixed-187-189-68-204.totalplay.net] has joined #minecrafthelp
#277 [08:53] <LaloGame02> error when starting the game
#278 [08:53] <Greymagic27> LaloGame02, Hi! What's the error?
#279 [08:53] <LaloGame02> Emm
#280 [08:54] <LaloGame02> I dont speak english, i used google traductor
#281 [08:54] <LaloGame02> mm
#282 [08:54] <LaloGame02> I had not played minecraft for years, now that I want to do it the launcher throws me an error and does not even start the game
#283 [08:54] <urielsalis> LaloGame02, espanol?
#284 [08:54] <LaloGame02> yes
#285 [08:54] <LaloGame02> si
#286 [08:55] <urielsalis> LaloGame02, que error te da?
#287 [08:55] <LaloGame02> Esta volviendo a cargar
#288 [08:55] <LaloGame02> espera, ahorita te digo el error
#289 [08:56] <LaloGame02> quiere que copie y pegue el error?
#290 [08:57] <urielsalis> LaloGame02, si, en paste.ubuntu.com
#291 [08:58] <LaloGame02> es una pagina web?
#292 [08:58] <urielsalis> LaloGame02, si
#293 [08:58] <LaloGame02> oh, espera un momento
#294 [08:58] <urielsalis> LaloGame02, copia y pega el error ahi, despues danos el link donde te lleva
#295 [08:59] <LaloGame02> https://paste.ubuntu.com/p/NjMPWPyw7d/
#296 [08:59] <LaloGame02> parece que es ese
#297 [08:59] <urielsalis> ???> LaloGame02 win/dxdiag
#298 [08:59] <LaloGame02> ese error lo saque de la carpeta de .minecraft
#299 [08:59] <urielsalis> LaloGame02, segui las instrucciones que Absol te acaba da dar
#300 [08:59] <LaloGame02> perdon
#301 [08:59] <LaloGame02> oh
#302 [08:59] <urielsalis> ??> LaloGame02 win/dxdiag
#303 [09:00] <Absol> LaloGame02: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#304 [09:00] <LaloGame02> ok, esta bien
#305 [09:00] <LaloGame02> deja intento ver si es ese el error
#306 [09:00] <LaloGame02> y ahorita nos volvemos a comunicar
#307 [09:00] <LaloGame02> Muchas gracias!
#308 [09:00] <urielsalis> LaloGame02, tiene bastantes imagenes asi que no tendrias que necesitar el traductor
#309 [09:00] <LaloGame02> ya me di cuentaaa
#310 [09:03] * Webchat_64793 [webchat@host30-82-dynamic.33-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#311 [09:03] * Espercorn kicked Webchat_64793 from #minecrafthelp (Reason: ebchat_64793 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#314 [09:04] <LaloGame02> te mando la nueva pagina de ubuntun?
#315 [09:04] <urielsalis> LaloGame02, sep
#316 [09:04] <LaloGame02> https://paste.ubuntu.com/p/pk8KrfxzCv/
#317 [09:05] <LaloGame02> Esa es la url que me manda despues de seguir los pasos
#318 [09:05] <urielsalis> LaloGame02, tu placa grafica no tiene drivers para Windows 10. Tenes que volver a Windows 7 o comprar otra placa grafica(si tenes una pc de escritorio)
#319 [09:06] <LaloGame02> lo raro es que si me corre el minecraft de windows 10
#320 [09:06] <LaloGame02> probe la version de prueba y si funciona como debe
#321 [09:06] <LaloGame02> :s
#322 [09:07] <urielsalis> LaloGame02, claro, tenes drivers genericos que soportan directx, pero no tenes soporte para OpenGL
#323 [09:07] <urielsalis> LaloGame02, y Minecraft entre otros usa opengl
#324 [09:07] <LaloGame02> oh..
#325 [09:07] <urielsalis> LaloGame02, Chrome y firefox tambien
#326 [09:08] <LaloGame02> Entonces no hay nada mas que se le pueda hacer?
#327 [09:08] <urielsalis> LaloGame02, nope :/. O instalas Windows 7 de vuelta, o compras una placa grafica
#328 [09:08] <LaloGame02> rayos :s
#329 [09:08] <LaloGame02> Muchas gracias!
#330 [09:14] * GQK [webchat@49.170.59.186] has joined #minecrafthelp
#331 [09:14] <GQK> Hello?
#332 [09:14] <urielsalis> hi GQK
#333 [09:14] <GQK> Are you minecraft customer supporter?
#334 [09:14] <urielsalis> GQK, we are all volunteers here
#335 [09:15] <GQK> so can u help me
#336 [09:15] <urielsalis> GQK, if you tell us your issue
#337 [09:15] <GQK> My account was hacked..
#338 [09:16] <urielsalis> GQK, thats not something we can help with here :/
#339 [09:16] <urielsalis> ??> GQK account/send-email
#340 [09:16] <Absol> GQK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#341 [09:16] <Absol> GQK: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#342 [09:16] <GQK> I bought minecraft at 2012
#343 [09:16] <GQK> so I forget it..
#344 [09:17] <GQK> I can't find my pw
#345 [09:17] <GQK> nono
#346 [09:17] <GQK> I can find my pw
#347 [09:17] <GQK> but I can't find my email
#348 [09:17] <urielsalis> GQK, have you tried resetting your password?
#349 [09:17] <GQK> I tried reset password
#350 [09:18] <GQK> It didn't send an email to my email
#351 [09:18] <urielsalis> GQK, then follow the instructions Absol gave you, we cant help with account issues here
#352 [09:18] <GQK> ok
#353 [09:18] <GQK> even I don't have TID?
#354 [09:18] <urielsalis> GQK, you can ask for alternative ways of verification
#355 [09:18] <GQK> Pl
#356 [09:18] <GQK> Ok
#357 [09:19] <GQK> Thank you
#358 [09:19] * GQK [webchat@49.170.59.186] has quit. (Quit: webchat.esper.net)
#359 [09:19] <urielsalis> !message This channel can't help you with account issues, we are just volunteers and have no access to accounts. Send a email to 4Mojang through https://help.mojang.com/customer/portal/emails/new and 8wait for their response
#360 [09:34] * Lord_of_Life_ [~Lord@46.217.124.150] has joined #minecrafthelp
#361 [09:36] * Lord_of_Life [~Lord@77.28.220.180] has quit. (Ping timeout: 202 seconds)
#362 [10:10] * cowboy [webchat@adsl-108-68-183-90.dsl.klmzmi.sbcglobal.net] has joined #minecrafthelp
#363 [10:10] * cowboy [webchat@adsl-108-68-183-90.dsl.klmzmi.sbcglobal.net] has quit. (Client Quit)
#364 [10:16] * helpplz [webchat@51.39.9.178] has joined #minecrafthelp
#365 [10:17] <helpplz> heloo
#366 [10:17] <helpplz> any body
#367 [10:17] <helpplz> is here
#368 [10:17] <helpplz> ????????????
#369 [10:20] * helpplz [webchat@51.39.9.178] has quit. (Client Quit)
#370 [10:25] * jt [webchat@pool-100-35-75-39.nwrknj.fios.verizon.net] has joined #minecrafthelp
#371 [10:25] <jt> "unable to create temporary directory" keeps popping up
#372 [10:26] * jt [webchat@pool-100-35-75-39.nwrknj.fios.verizon.net] has quit. (Client Quit)
#373 [10:35] * Yoshiki_UY [webchat@ae01.asesp.com.uy] has joined #minecrafthelp
#374 [10:38] <Yoshiki_UY> Hi, can someone help me? i bought minecraft in 2012, i stoped playing and i want to play again.
#375 [10:38] <Yoshiki_UY> When i try to login in minecraft.net it says wrong email or password, i click in forgot pass and redirect me to mojang. I reset my password but still cant login... it keeps saying wrong email or username (i havent migrated the account yet).
#376 [10:39] <Yoshiki_UY> When i change the password it allows me to go to migrate account, but it ask me my username (dont know what username it was, i read they get deleted after sometime of not being used)
#377 [10:39] <mattym> Yoshiki_UY, They do not get deleted.
#378 [10:39] <mattym> Yoshiki_UY, You are only changing the password to your Mojang account, as the game is not Migrated yet.
#379 [10:40] <mattym> Yoshiki_UY, If you do not remember the username, you will have to contact Mojang if you are unable to find it on your own.
#380 [10:40] <Yoshiki_UY> and how do i recover the pass of minecraft?
#381 [10:40] <mattym> ??> Yoshiki_UY account/send-email
#382 [10:40] <Absol> Yoshiki_UY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#383 [10:40] <Absol> Yoshiki_UY: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#384 [10:40] <Yoshiki_UY> i think i remember my username, but when i try to migrate it doesnt let me, it says wrong username...
#385 [10:41] <mattym> Yoshiki_UY, Then you will need to contact them as instructed.
#386 [10:41] <Yoshiki_UY> i tried... they answere was a link to reset password :/
#387 [10:42] <urielsalis> Yoshiki_UY, tell them again
#388 [10:43] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#389 [10:44] <mattym> Yoshiki_UY, Make sure to tell them, it is unmigrated.
#390 [10:45] <Yoshiki_UY> thanks, ill try again
#391 [10:53] * Stahna [webchat@162-230-12-41.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#392 [10:53] <Stahna> hello?
#393 [10:54] <Stahna> can anyone help me understand which minecraft I need to buy for my kid? I bought one a couple years ago and apparently it wasn't the right one. So I recently got another one, but it's for a console. My kid been wanting minecraft forever and I haven't gotten it again cause I'm sooo totally confused.
#394 [10:55] <urielsalis> hi Stahna
#395 [10:55] <Stahna> Every time I go to get a windows version it says I need an xbox
#396 [10:55] <urielsalis> Stahna, it depends on what your kid wants and what system you play in
#397 [10:55] <Stahna> and now there are two windows versions
#398 [10:55] <urielsalis> Stahna, ah, let me explain that
#399 [10:55] <urielsalis> Stahna, There are 2 "editions" of Minecraft
#400 [10:56] <urielsalis> Stahna, the Java edition, which is the one original one, with most of the mods and that is still being updated
#401 [10:56] <urielsalis> Stahna, and the bedrock edition, which is the one running on phones and consoles
#402 [10:56] <urielsalis> Stahna, The bedrock edition runs only on Windows 10 and you buy it through the windows store, it has crossplay with xbox one and mobile phones
#403 [10:57] <Stahna> They got the one couple years ago on Fire tablets. And it works on the tablets. Which one is that?
#404 [10:57] <urielsalis> Stahna, the Java edition can be bought on minecraft.net, and you dont have crossplay but you have a ton of servers and mods to play with, plus realms if you want your kid to play with only people you know
#405 [10:57] <urielsalis> Stahna, oh, that must be the pocket edition, its bedrock
#406 [10:57] <Stahna> so the tablet version should work on windows 10? I don't think I could ever get it to
#407 [10:58] <urielsalis> Stahna, You should check it has been updated to the latest version, and I think you can only crossplay if you pay for a realm, minecraft.net/realms
#408 [10:58] <urielsalis> Stahna, what does your kid want?
#409 [10:58] <Stahna> lost me. So crossplay means they could use it on tablet and windows?
#410 [10:59] <Stahna> and they need a subscription to realms for that?
#411 [10:59] <urielsalis> Stahna, yep. Players playing from the tablet version and from the windows version can play together
#412 [10:59] <urielsalis> Stahna, and I think there are other ways to host servers, but they require a bit of technical knoweldge
#413 [10:59] <urielsalis> Stahna, realms is far easier
#414 [10:59] <Stahna> okay, but I can't play on windows if I just bought the tablet one
#415 [10:59] <urielsalis> Stahna, nope
#416 [11:00] <urielsalis> Stahna, You would need either Bedrock(Windows 10 only) or Java(works in any pc)
#417 [11:00] <Stahna> Okay, so he wants the one to play on his laptop computer
#418 [11:00] <Stahna> Okkkay! awesome. So I think I want the java edition
#419 [11:00] <urielsalis> Stahna, Perfect! You can buy that one in Minecraft.net/store
#420 [11:00] <Stahna> Is there an Education edition?
#421 [11:00] <Stahna> or what is that?
#422 [11:01] <urielsalis> Stahna, thats only for schools, its bedrock with some extra things designed to be used for classrooms
#423 [11:01] <urielsalis> Stahna, I think only schools can get it
#424 [11:01] <Stahna> okay
#425 [11:01] <urielsalis> Stahna, https://help.mojang.com/customer/en/portal/articles/1274139-different-minecraft-editions
#426 [11:01] <urielsalis> Stahna, thats the help article that shows the difference between the different editions
#427 [11:01] <Stahna> so with Java edition, they can make and get mods and skins?
#428 [11:02] <urielsalis> Stahna, yep! Skins are completely free and you can make your own, and if he learns java he can make his own mods, or use ones other people have made
#429 [11:02] <urielsalis> Stahna, FeedTheBeast has a good collection of modpacks that are super fun if he wants to go with the second route
#430 [11:03] <Stahna> I got the switch and minecraft for that for xmas. Will they be able to play together across switch and the tablet? or switch and the Java?
#431 [11:03] <urielsalis> Stahna, On bedrock you can make mods on javascript, and as it has just been released there arent many available. Plus skins are paid as they have to be reviewed
#432 [11:03] <urielsalis> Stahna, To play with the switch you will need the Bedrock edition, not Java
#433 [11:03] <Stahna> ahh okay, that explains some things
#434 [11:04] <mattym> Stahna, The Switch and Tablets should be able to play together.
#435 [11:05] <urielsalis> Stahna, just checked the latest version on Amazon and it looks like there should be no issues playing together with the Switch, as long as its the latest version :)
#436 [11:06] * Yoshiki_UY [webchat@ae01.asesp.com.uy] has quit. (Quit: webchat.esper.net)
#437 [11:06] <Stahna> oh wait...I logged in to Mojang, and it says I already bought the Java
#438 [11:06] <Stahna> in 2016
#439 [11:06] <urielsalis> Stahna, oh nice!
#440 [11:07] <urielsalis> Stahna, you can download the game from minecraft.net/download, login and you can start playing then!
#441 [11:07] <Stahna> ugh...so I've had it this whole time? I don't think I ever got it working right
#442 [11:07] <Stahna> okay
#443 [11:07] <urielsalis> Stahna, if it doesnt work, we can help you fix it here ;)
#444 [11:07] <mattym> Stahna, Additionally, if you purchased it in 2016, you should have a code for the Windows 10 version of Bedrock Edition on your Mojang account.
#445 [11:07] <Stahna> well I know they play it on their tablets, and I got the switch one, and now I know I have the java, and it says I can get the win 10 for free...so
#446 [11:07] <Stahna> I got them all?
#447 [11:07] <Stahna> lol
#448 [11:08] <urielsalis> Stahna, that solves it :P
#449 [11:08] <Stahna> gosh...so confusing. when I was kid plug in a cord, put in a cartridge and press a button.
#450 [11:08] <Stahna> Okay, at least I know what I'm looking at now. Let me figure out how to get it all setup. Thank you so much for the help!!
#451 [11:08] <urielsalis> Stahna, you would like Steam, shame that Minecraft is not there when almost everything else is :P
#452 [11:14] * thelounge18 [webchat@41.107.98.60] has joined #minecrafthelp
#453 [11:14] * Espercorn kicked thelounge18 from #minecrafthelp (Reason: helounge18 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#454 [11:21] * FlashFire [webchat@pc-5-84-162-190.cm.vtr.net] has joined #minecrafthelp
#455 [11:21] <FlashFire> Hello
#456 [11:22] <FlashFire> I need help
#457 [11:23] <FlashFire> I try to install the last version of Minecraft and it says "The download could not be saved. brew1.ogg"
#458 [11:23] <FlashFire> Somebody can help me?
#459 [11:24] <urielsalis> ??> FlashFire tools/hjt
#460 [11:24] <Absol> FlashFire: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#461 [11:24] <Absol> FlashFire: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#462 [11:26] <FlashFire> Ok
#463 [11:26] <FlashFire> https://paste.ubuntu.com/p/qtZ38mj3Cv/
#464 [11:27] <FlashFire> There it is
#465 [11:27] <urielsalis> ??> FlashFire av/bytefence
#466 [11:27] <Absol> FlashFire: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#467 [11:27] <urielsalis> ??> FlashFire av/mcafee
#468 [11:27] <Absol> FlashFire: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#469 [11:27] <Absol> FlashFire: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#470 [11:28] <FlashFire> So I install malwarebytes?
#471 [11:28] <urielsalis> FlashFire, follow both instructions from Absol first
#472 [11:28] <FlashFire> Ok
#473 [11:34] <FlashFire> Ok, I already install Malwarebytes
#474 [11:38] * lemanuh [webchat@bl21-212-89.dsl.telepac.pt] has joined #minecrafthelp
#475 [11:38] <lemanuh> hello ?
#476 [11:38] <Greymagic27> lemanuh, Hi! How can we help?
#477 [11:38] <urielsalis> hi lemanuh
#478 [11:39] <lemanuh> Im having some trouble while trying to login in my account
#479 [11:39] <lemanuh> it says invalid user
#480 [11:39] <lemanuh> i waited one hour and reseted my password
#481 [11:39] <lemanuh> but the email never came
#482 [11:39] <urielsalis> ??> lemanuh account/send-email
#483 [11:39] <Absol> lemanuh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [11:39] <Absol> lemanuh: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#485 [11:40] <lemanuh> already sent the email
#486 [11:40] <FlashFire> There is a chat in Spanish?
#487 [11:40] <FlashFire> Im from Chile
#488 [11:40] <FlashFire> :(
#489 [11:40] <urielsalis> FlashFire, hola
#490 [11:40] <lemanuh> im starting to get in panic because im a server admin
#491 [11:40] <lemanuh> please help me
#492 [11:41] <urielsalis> FlashFire, Tenes que desinstalar bytefence siguiendo las instrucciones en I try to install the last version of Minecraft and it says "The download could not be saved. brew1.ogg"
#493 [11:41] <urielsalis> FlashFire, Tenes que desinstalar bytefence siguiendo las instrucciones en https://bugs.mojang.com/browse/MCL-5546
#494 [11:41] <FlashFire> Ok, entiendo
#495 [11:41] <urielsalis> FlashFire, y desinstalar Mcafee siguiendo las siguientes instrucciones que Absol te va a dar
#496 [11:41] <urielsalis> ??> FlashFire av/mcafee/uninstall
#497 [11:41] <Absol> FlashFire: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#498 [11:41] <urielsalis> lemanuh, we cant help you here
#499 [11:41] <urielsalis> lemanuh, only Mojang can
#500 [11:41] <lemanuh> ;-;
#501 [11:42] <lemanuh> thank you
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#506 [12:08] * yaskar [webchat@77.31.40.107] has joined #minecrafthelp
#507 [12:08] <yaskar> hi
#508 [12:08] <Greymagic27> yaskar, Hi! How can we help?
#509 [12:08] <yaskar> Do not come Messages Email
#510 [12:09] <yaskar> why
#511 [12:10] <yaskar> I can not change Password
#512 [12:10] <yaskar> heloo
#513 [12:10] <Greymagic27> ??> yaskar account/send-email
#514 [12:10] <Absol> yaskar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [12:10] <Absol> yaskar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#516 [12:10] <yaskar> hello
#517 [12:11] <yaskar> ?
#518 [12:12] <yaskar> he stole Cape Opti Fine
#519 [12:12] <yaskar> ؟
#520 [12:12] <yaskar> ؟
#521 [12:12] <Greymagic27> yaskar, You need to email mojang with the steps that I sent above
#522 [12:14] <yaskar> why I can not change Password
#523 [12:14] * Cartaz [webchat@177.207.224.67.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#524 [12:15] <yaskar> hello
#525 [12:15] <Cartaz> How can I play minecraft java edition with xbox control?
#526 [12:16] <yaskar> I do not know
#527 [12:16] <Cartaz> ok, thank you
#528 [12:17] <yaskar> Do you an account Back
#529 [12:18] <Greymagic27> yaskar, To get your account back you need to email mojang
#530 [12:18] <Greymagic27> ??> yaskar account/send-email
#531 [12:18] <Absol> yaskar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#532 [12:18] <Absol> yaskar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#533 [12:29] <yaskar> Do you He got lost
#534 [12:30] <yaskar> Hucker
#535 [12:30] <yaskar> hello
#536 [12:31] <yaskar> hello
#537 [12:31] <yaskar> hello
#538 [12:31] <yaskar> hello
#539 [12:31] <urielsalis> !kick yaskar
#540 [12:31] * Espercorn kicked yaskar from #minecrafthelp (Reason: askar :(urielsalis) No reason given)
#541 [12:34] * Stahna [webchat@162-230-12-41.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#542 [12:49] * Cartaz1 [webchat@177.207.224.67.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#543 [12:51] <Cartaz1> please, someone help me. How can I play minecraft java edition with xbox 360 control?
#544 [12:52] <mattym> Cartaz1, You cannot without mods, you will need to look into that for yourself.
#545 [12:53] <Cartaz1> thank you
#546 [12:53] * Cartaz [webchat@177.207.224.67.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#547 [13:01] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#548 [13:12] * Bashier [webchat@h208.43.28.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#549 [13:13] <Bashier> Hey, sorry to bother you, but I have not logged into Minecraft in years. Cannot log in. I have access to the original email address if that helps
#550 [13:13] <urielsalis> Bashier, have you trieed resetting your password?
#551 [13:14] <Bashier> I tried, but was unable to find my old account information
#552 [13:14] <urielsalis> Bashier, what is your username?
#553 [13:15] <Bashier> the email address is jbholton2003@gmail.com.
#554 [13:15] <urielsalis> Bashier, this is a public channel
#555 [13:15] * James [webchat@dsl-dhcp-conrtxxahre-76-164-85-48.consolidated.net] has joined #minecrafthelp
#556 [13:15] <James> Hello i would like to Refund minecraft For Windows 10 is that possible
#557 [13:15] <urielsalis> Bashier, I just want your username to check if the accoutn has been migrated, dont post anything else here
#558 [13:15] <urielsalis> ??> James accout/refund
#559 [13:16] <urielsalis> ??> James account/refund
#560 [13:16] <Absol> James: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#561 [13:16] <Bashier> where can i find the username? it has been years so i am not positive. i usually use jbholton2003
#562 [13:16] <urielsalis> Bashier, nothing exists with that username
#563 [13:17] <urielsalis> ??> Bashier account/forgot-name
#564 [13:17] <urielsalis> ??> Bashier account/forgot-email
#565 [13:17] <Absol> Bashier: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#566 [13:17] * James [webchat@dsl-dhcp-conrtxxahre-76-164-85-48.consolidated.net] has quit. (Client Quit)
#567 [13:17] <urielsalis> Bashier, follow those instructions to send a password reset email, it should show your username too
#568 [13:17] <urielsalis> Bashier, if you are not receiving the email, you will have to email Mojang
#569 [13:17] <urielsalis> ??> Bashier account/send-email
#570 [13:17] <Absol> Bashier: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#571 [13:17] <Absol> Bashier: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#572 [13:18] <Bashier> thank you
#573 [13:19] <Bashier> wow. looks like it will be 7 or 8 days
#574 [13:20] <urielsalis> Bashier, yeah, holidays + holiday rush
#575 [13:20] <Bashier> thank you again for your hlep
#576 [13:21] * emerick [webchat@CPEbcc810149775-CMbcc810149772.cpe.net.cable.rogers.com] has joined #minecrafthelp
#577 [13:21] <emerick> Hi
#578 [13:21] <urielsalis> hi emerick
#579 [13:22] <emerick> I have problem with my mincraft. When i join pvpwars my account works fine and can stay on for a long time if i am not moving. But when i move for couple sec its lags out and cant do anything can you guys help
#580 [13:23] <urielsalis> emerick, does it happen on other servers?
#581 [13:23] <emerick> ya
#582 [13:23] <urielsalis> emerick, what type of lag you are experiencing? Game freezing? Blocks reappearing? Your actions taking a lot of time to be visible?
#583 [13:24] <emerick> full freeze and not responding
#584 [13:24] <emerick> but if i dont move or do anyting people around me dont lag
#585 [13:24] <emerick> and chat runs fine
#586 [13:25] <emerick> even jumping make me crash
#587 [13:25] <urielsalis> crash?
#588 [13:25] <emerick> and it says on top not responding
#589 [13:25] <urielsalis> ??> emerick launcher/log
#590 [13:25] <Absol> emerick: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#591 [13:26] <emerick> I am able t log on
#592 [13:26] <emerick> to
#593 [13:26] <emerick> but when moving it frezes and no responding
#594 [13:26] * pujit [webchat@c-76-31-108-12.hsd1.tx.comcast.net] has joined #minecrafthelp
#595 [13:27] <urielsalis> ??> emerick win/dxdiag
#596 [13:27] <Absol> emerick: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#597 [13:27] <emerick> i will
#598 [13:28] <emerick> i only have a set of 2 button and 1 at the bottom and not 2
#599 [13:28] <emerick> will it work
#600 [13:29] <urielsalis> emerick what?
#601 [13:34] <urielsalis> ??> emerick scold/pm
#602 [13:34] <Absol> emerick: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#603 [13:36] <emerick> https://paste.ubuntu.com/p/kCzFp7Dzzq/
#604 [13:37] * Ethan [webchat@cpe-69-76-239-201.kc.res.rr.com] has joined #minecrafthelp
#605 [13:37] <emerick> ok sorry
#606 [13:37] <emerick> can you help me with what ive sent
#607 [13:38] <urielsalis> emerick, you didnt follow the instructions Absol gave you
#608 [13:38] <Ethan> I created a world on xbox and me and my friends were playing on it. Is there any way they can play on the world if I am not online?
#609 [13:38] <urielsalis> ??> emerick win/dxdiag
#610 [13:38] <Absol> emerick: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#611 [13:38] <urielsalis> Ethan, A realm
#612 [13:38] <urielsalis> Ethan, minecraft.net/realms
#613 [13:39] <Ethan> how do i make one
#614 [13:39] <urielsalis> Ethan, the link I sent you explains everything
#615 [13:40] <Ethan> is there a way I dont have to pay?
#616 [13:41] <urielsalis> Ethan, you can host one yourself, but you need a PC that will stay on all the time
#617 [13:43] <Ethan> i play on xbox tho
#618 [13:43] <urielsalis> Ethan, but the server software only runs in a pc
#619 [13:43] <emerick> https://paste.ubuntu.com/p/fDTknZy7tJ/
#620 [13:43] <Ethan> any other ways
#621 [13:44] <urielsalis> Ethan, no
#622 [13:45] <urielsalis> emerick, your computer is under Minecraft minimum requirements
#623 [13:45] <urielsalis> emerick, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#624 [13:45] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#625 [13:46] <emerick> so what can i do
#626 [13:46] <emerick> buy a new comp lol
#627 [13:48] <emerick> whats under minumum requirements
#628 [13:48] * Nixxeion [webchat@host-197.46.30.95.tedata.net] has joined #minecrafthelp
#629 [13:48] <Nixxeion> hello ?
#630 [13:48] <urielsalis> emerick, your CPU
#631 [13:49] <Nixxeion> what ?
#632 [13:49] <emerick> only the cpu
#633 [13:49] <urielsalis> emerick, well, your CPU has the GPU integrated too
#634 [13:49] <emerick> what does this eman
#635 [13:49] <emerick> mean*
#636 [13:50] * LiveWire [webchat@d60-2-191.col.wideopenwest.com] has joined #minecrafthelp
#637 [13:50] <Nixxeion> i no longer have access to the email i joined minecraft with and cant change it to my current email
#638 [13:51] <urielsalis> ??> Nixxeion account/send-email
#639 [13:51] * JorjaAnn [webchat@67.213.24.130] has joined #minecrafthelp
#640 [13:51] <Absol> Nixxeion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#641 [13:51] <Absol> Nixxeion: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#642 [13:51] <JorjaAnn> Hello
#643 [13:51] <JorjaAnn> Does anyone know how to get java version of minecraft to stop giving not responding errors? it is random. I can play for hours one time then the next time I could be walking looking for trees or wheat and not responding error after ten mins. Not modded
#644 [13:51] <urielsalis> ??> JorjaAnn win/dxdiag
#645 [13:51] <Absol> JorjaAnn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#646 [13:51] <emerick> so if i buy a new cpu it should fix my problem
#647 [13:53] <Nixxeion> i already sent the email and i wanted to know if there any other way to confirm my authorization other than the transition ID ?
#648 [13:53] * TomashVenca [webchat@37-48-36-29.nat.epc.tmcz.cz] has joined #minecrafthelp
#649 [13:54] <TomashVenca> Hello :)
#650 [13:54] <TomashVenca> I need help
#651 [13:54] <JorjaAnn> https://paste.ubuntu.com/p/SW6K4rkQ5v/
#652 [13:55] <LiveWire> I recently been having lag issues (mainly ping) and I was wondering whats causing this issue cuz I haven't had it before.
#653 [13:55] <TomashVenca> I tried to log in minecraft with my mojang account but it says OOOPS try again, something with error. Can anybody help me? :/
#654 [13:55] * pujit [webchat@c-76-31-108-12.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#655 [13:56] <LiveWire> it only happens when I move the player, otherwise if I sit still ,y ping goes back to around 40 ms
#656 [13:56] <TomashVenca> Anybody? :/
#657 [13:57] <emerick> live do you get no respond frezze whil moving
#658 [13:57] <emerick> but it no it works
#659 [13:57] <emerick> not*
#660 [13:57] <urielsalis> JorjaAnn, one moment
#661 [13:58] <LiveWire> no, I keep track of my ping and when im not moving, its at playable levels, but when I move or sprint, it shoots up to 2000 ms+
#662 [13:58] <urielsalis> LiveWire, thats because of the distance to the server you are connecting to
#663 [13:59] <LiveWire> but im connecting to a server in the USA and im from the USA
#664 [13:59] <urielsalis> ??> TomashVenca tools/hjt
#665 [13:59] <Absol> TomashVenca: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#666 [13:59] <Absol> TomashVenca: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#667 [13:59] <urielsalis> LiveWire, you never know what path your ISP might be taking to that server, or if that server connection is slow
#668 [13:59] <LiveWire> so how do I make it go a faster way?
#669 [13:59] <urielsalis> LiveWire, thats not something you can force from your side
#670 [14:00] <urielsalis> LiveWire, if its only when you move, then I guess the server gets overloaded
#671 [14:00] * Danny [webchat@75-130-178-175.static.hlrg.nc.charter.com] has joined #minecrafthelp
#672 [14:00] <LiveWire> but it occurs even on realms
#673 [14:00] <LiveWire> and im the only one on my realm
#674 [14:01] * emerick [webchat@CPEbcc810149775-CMbcc810149772.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#675 [14:01] <urielsalis> ??> LiveWire tools/hjt
#676 [14:01] <Absol> LiveWire: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#677 [14:01] <Absol> LiveWire: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#678 [14:01] * theli [webchat@public-gprs361106.centertel.pl] has joined #minecrafthelp
#679 [14:01] <theli> Hi
#680 [14:02] <theli> I am trying to use my gift code
#681 [14:02] <urielsalis> theli, and what happens when you try?
#682 [14:02] <theli> and after puting my nick i get info: unable to create account
#683 [14:02] <urielsalis> theli, this is a public channel, DONT post it here
#684 [14:03] <urielsalis> theli, have you tried using another browser?
#685 [14:03] * Danny [webchat@75-130-178-175.static.hlrg.nc.charter.com] has quit. (Client Quit)
#686 [14:04] <urielsalis> theli, what is the full message?
#687 [14:05] <urielsalis> theli, that you get
#688 [14:05] <theli> Could not create profile.
#689 [14:05] <TomashVenca> Ok i copied that text from HiJackThis and i gave it on ebuntu and now what? :D
#690 [14:05] <urielsalis> theli, what username did you tried to use?
#691 [14:05] <urielsalis> TomashVenca, give me the link
#692 [14:06] <theli> Brunas2008
#693 [14:06] <theli> and i get info that nick is free to use
#694 [14:06] <urielsalis> theli, you are 16 years old or older?
#695 [14:07] * Nixxeion [webchat@host-197.46.30.95.tedata.net] has joined #minecrafthelp
#696 [14:07] <Nixxeion> i wanted to know if there any other way to confirm my authorization other than the transition ID ?
#697 [14:07] <theli> I am 39
#698 [14:07] <theli> but thank you:)
#699 [14:08] <theli> NIck is for my son
#700 [14:08] <urielsalis> Nixxeion, you can ask
#701 [14:08] <LiveWire> Absol, I sent the ubuntu paste link in a DM
#702 [14:08] <urielsalis> theli, and you are putting a date of birth that is 16 years or older?
#703 [14:08] <urielsalis> LiveWire, absol is a bot, paste it here
#704 [14:08] <LiveWire> https://paste.ubuntu.com/p/RnSsXpPC3w/
#705 [14:09] <urielsalis> TomashVenca, uninstall webcompanion
#706 [14:09] <urielsalis> TomashVenca, and then run this
#707 [14:09] <urielsalis> ??> TomashVenca av/adwcleaner
#708 [14:09] <Absol> TomashVenca: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#709 [14:09] <Absol> TomashVenca: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#710 [14:09] <urielsalis> also...
#711 [14:09] <urielsalis> ??> TomashVenca info/mcleaks
#712 [14:09] <Absol> TomashVenca: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#713 [14:09] <Absol> TomashVenca: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#714 [14:09] <urielsalis> ??> TomashVenca win/hosts/edit
#715 [14:09] <Absol> TomashVenca: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#716 [14:09] <Absol> TomashVenca: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#717 [14:09] <urielsalis> and...
#718 [14:09] <urielsalis> ??> TomashVenca av/mcafee
#719 [14:09] <Absol> TomashVenca: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#720 [14:09] <urielsalis> ??> TomashVenca av/mcafee/uninstall
#721 [14:09] <Absol> TomashVenca: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#722 [14:09] <Absol> TomashVenca: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#723 [14:10] <theli> urielsalis sorry I dont get your point
#724 [14:10] <urielsalis> theli, Im thinking it might be giving that error because the age of the account is less than 16 years old
#725 [14:11] <urielsalis> theli, try with a lower year, if thats the case
#726 [14:11] <theli> no - I have tried BrunasMC ahd its no differetn
#727 [14:11] <urielsalis> theli, hmm
#728 [14:12] <urielsalis> theli, not seeing anything wrong in the site, and it should work in chrome
#729 [14:12] <urielsalis> theli, maybe try a incognito window?
#730 [14:12] <LiveWire> so what does the pastebin say?
#731 [14:13] <theli> well I have tried to log in before and I have taken different nick...
#732 [14:13] <theli> now it says thath this previous nick is aleready taken
#733 [14:13] <urielsalis> !message We cannot help with account issues 4 Wait for Mojang answer if you sent a ticket Its holidays so please be extra patient as our volunteers might be away with their families
#734 [14:13] <urielsalis> theli, what nick?
#735 [14:13] <urielsalis> LiveWire, one moment
#736 [14:13] * Nixxeion [webchat@host-197.46.30.95.tedata.net] has quit. (Quit: webchat.esper.net)
#737 [14:14] <urielsalis> LiveWire, remove Akamai netsession
#738 [14:14] <LiveWire> i uninstalled it
#739 [14:14] <urielsalis> LiveWire, restart your pc after uninstalling it
#740 [14:15] <LiveWire> im using the pc that i play mc on xD what do i do after i restart it?
#741 [14:16] <urielsalis> LiveWire, try to play
#742 [14:16] <LiveWire> okay ill restart now
#743 [14:16] * LiveWire [webchat@d60-2-191.col.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#744 [14:18] * Norm [webchat@50-80-39-199.client.mchsi.com] has joined #minecrafthelp
#745 [14:19] <JorjaAnn> Did I miss text to me? If I did sorry
#746 [14:20] <Norm> So i just setup an Xbox one for my daughter and redeemed the creator/starter packs codes on my account and im guessing i screwed up because they dont show up on her account. Any suggestions?
#747 [14:21] <urielsalis> JorjaAnn, let me scroll up, one sec
#748 [14:21] <JorjaAnn> ok
#749 [14:21] * TomashVenca [webchat@37-48-36-29.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#750 [14:21] <urielsalis> Norm, sorry but we only help with the Java edition here, you can go to the forums over minecraftforums.net or contact Xbox support
#751 [14:21] <Norm> ok thanks for the tip
#752 [14:22] <urielsalis> ??> JorjaAnn tools/hjt
#753 [14:22] <Absol> JorjaAnn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#754 [14:22] <Absol> JorjaAnn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#755 [14:23] <JorjaAnn> I have already run the scan https://paste.ubuntu.com/p/YYzTNyscwQ/
#756 [14:24] <urielsalis> JorjaAnn, nothing weird either, does it happen in singleplayer too or only in servers?
#757 [14:24] <mattym> JorjaAnn, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#758 [14:24] <JorjaAnn> I have been told that they are
#759 [14:24] <JorjaAnn> It can happen in both
#760 [14:25] <JorjaAnn> Windows 10 has been the only version on this pc. It was windows 10 when I brought it
#761 [14:26] <mattym> JorjaAnn, Never should have been.
#762 [14:26] * LiveWire [webchat@d60-2-191.col.wideopenwest.com] has joined #minecrafthelp
#763 [14:26] <JorjaAnn> It was
#764 [14:26] <mattym> JorjaAnn, Its not fully supported, and workaround for it are hit or miss.
#765 [14:26] <LiveWire> I restarted my computer and I tried playing on realms to see if the lag went away and nope. it didn't
#766 [14:27] * guyinthetie [webchat@192-77-189-78.npl.as15108.com] has joined #minecrafthelp
#767 [14:27] <guyinthetie> Attempting to use old world files (2013) in the current version. I moved the files to the current folder and expected to open in single player and get a warning ("I know what I'm doing" prompt), and then have it open or crash. Instead the world is visible as a selection in either Single Player or as an upload option in Realms. This map represents y
#768 [14:27] <guyinthetie> ears of work from multiple players. I'd really like to get it back. Any help would be appreciated.
#769 [14:28] <guyinthetie> ...world is not visible in single player...
#770 [14:28] <urielsalis> guyinthetie, grab the world, open it in 1.8, then grab the world resulting from that and open it on 1.12, and then grab the world resulting from that and open it in 1.13.2
#771 [14:28] <JorjaAnn> And I hagve emailed Microsoft about it and they have told me that it is supposed by windows 10
#772 [14:28] <urielsalis> guyinthetie, might take a while as it migrates to the different world formats
#773 [14:28] <urielsalis> JorjaAnn, its "supported" by the generic drivers withot opengl support and that are not optimized
#774 [14:28] <urielsalis> JorjaAnn, not supported by Intel anymore
#775 [14:29] <JorjaAnn> Really then why is there an update for it
#776 [14:29] <guyinthetie> thank you. i'll try that
#777 [14:29] <urielsalis> JorjaAnn, Im guessing you mean windows update?
#778 [14:29] <urielsalis> JorjaAnn, because those are the generic drivers
#779 [14:29] <JorjaAnn> NO INTEL
#780 [14:30] * JorjaAnn [webchat@67.213.24.130] has quit. (Quit: webchat.esper.net)
#781 [14:30] <urielsalis> .-.
#782 [14:30] <LiveWire> im back
#783 [14:30] <LiveWire> it didn't work...
#784 [14:31] <urielsalis> LiveWire, one moment
#785 [14:31] <urielsalis> LiveWire, do you get a crash report or it just freezes forever?
#786 [14:31] <LiveWire> it doesn't freeze, my game FPS is fine it runs at 60 consistently
#787 [14:32] <LiveWire> its my connection that isn't consistent
#788 [14:32] <urielsalis> LiveWire, oh, you are the one having the latency issues when they start moving
#789 [14:32] <urielsalis> Im getting confused between all the people :P
#790 [14:32] <LiveWire> yessir
#791 [14:32] <thgilfodrol> LiveWire: is it just for the one realm?
#792 [14:32] <LiveWire> its for ever damn server I go on xD
#793 [14:32] <LiveWire> every*
#794 [14:32] <urielsalis> LiveWire, you connect with wifi?
#795 [14:32] <thgilfodrol> LiveWire: can you try connecting to thgil.ganks.me (1.13.2 server)?
#796 [14:33] <LiveWire> yeah im connected with wifi and my wifi is good with every other game/website
#797 [14:33] <LiveWire> and ill connect to that server
#798 [14:34] * xandtro [webchat@c-1cf0e355.131-1-64736c11.bbcust.telenor.se] has joined #minecrafthelp
#799 [14:35] <LiveWire> im connected to that server
#800 [14:35] <xandtro> Hi!
#801 [14:35] <urielsalis> hi xandtro
#802 [14:35] <thgilfodrol> LiveWire: same lag?
#803 [14:35] <LiveWire> yep
#804 [14:35] <LiveWire> I almost died to a creeper that was at least 20 blocks away from me
#805 [14:35] <urielsalis> LiveWire, can you run a speed test in speedtest.net?
#806 [14:36] <xandtro> My son has played minecraft on xbox, but got at gamingvomputer for xmas. I downloaded minecraft (a free version was invluded in out previous purchase) but now he says he weants the java-version because he wants to use mods. Can i delete the windows 10-version and buy the Java and istall instead?
#807 [14:37] <LiveWire> speedtest.net says my ping is 13ms
#808 [14:37] <urielsalis> xandtro, they are different editions, sorry
#809 [14:37] <LiveWire> download is 64mbps and upload is 5mbps
#810 [14:37] <xandtro> So i can't even buy the java för his computer?
#811 [14:37] <urielsalis> xandtro, may I ask where did you get the free version of Minecraft Windows 10 edition?
#812 [14:37] <urielsalis> xandtro, you can buy the java edition in minecraft.net/store
#813 [14:38] <xandtro> it must have been included when we bought minecraft for the xbox
#814 [14:38] <urielsalis> xandtro, you can run both bedrock and java edition at the same time, they are different games :P
#815 [14:38] <thgilfodrol> LiveWire: can you open cmd and type: "ping thgil.ganks.me -t", let it run for about 2 minutes, then hit Ctrl + C and copy/paste the output to paste.ubuntu.com ?
#816 [14:39] <urielsalis> xandtro, there was a promotion where you got windows 10 edition for free when buying the java edition, wanted to double check so you dont buy another account :P
#817 [14:39] <xandtro> when i try to buy java it says i already own minecraft so it doesnt work. Will it work if i uninstall the windows 10 maybe?
#818 [14:39] <urielsalis> xandtro, if it says you already own it, that means you already own the java edition!
#819 [14:39] <xandtro> Same account as on xbox...
#820 [14:39] <urielsalis> xandtro, can you go to mojang.com and log in?
#821 [14:39] <urielsalis> xandtro, might just be the same email and password
#822 [14:39] <xandtro> so how do I set it up then? I have logged in to my mojang-account
#823 [14:40] <urielsalis> xandtro, awesome, if the games tab, do you see minecraft listed?
#824 [14:40] <xandtro> sorry? this is Mom - not so fluent in 'gaming'... ;-)
#825 [14:41] <LiveWire> https://paste.ubuntu.com/p/3RJ53TzGNk/
#826 [14:41] <urielsalis> xandtro, no worries. Go to minecraft.net/download please
#827 [14:41] <urielsalis> LiveWire, seems your connection is not stable
#828 [14:42] <urielsalis> LiveWire, can you try going next to the router or connecting with a ethernet cable?
#829 [14:42] <xandtro> then what? log in?
#830 [14:42] <urielsalis> xandtro, you should see a big button saying Download java edition
#831 [14:42] <urielsalis> xandtro, click on it and download the game, should be fast
#832 [14:42] <LiveWire> I would have to move my entire computer to another room but ill try that
#833 [14:44] * LiveWire [webchat@d60-2-191.col.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#834 [14:44] * xandtro [webchat@c-1cf0e355.131-1-64736c11.bbcust.telenor.se] has joined #minecrafthelp
#835 [14:47] <urielsalis> xandtro, here
#836 [14:47] <xandtro> yup!
#837 [14:47] <urielsalis> xandtro, click on the green button that says Download
#838 [14:48] * TrueWolves [~MyOwnRoad@c-73-26-4-23.hsd1.nm.comcast.net] has quit. (Ping timeout: 202 seconds)
#839 [14:49] <xandtro> ok, somethin different happened this time - maybe it vill work....
#840 [14:49] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#841 [14:49] <xandtro> it has the threedimensional icon instead of the flat one...
#842 [14:50] <urielsalis> xandtro, yep, thats the logo of the java edition
#843 [14:50] <urielsalis> xandtro, tell me when you have installed it and started it
#844 [14:51] <xandtro> Ok, thanks, waiting for the installation
#845 [14:53] * Anthony [webchat@cpe-69-132-188-238.carolina.res.rr.com] has joined #minecrafthelp
#846 [14:54] <Anthony> Hi, I need help trying to play with a friend over XBOX 360 while I play on my laptop on Windows 10. I use both Java version and Windows Store App but I'm not sure how the process even works because It's been a mess trying to figure out. I would really appreciate it
#847 [14:55] <urielsalis> Anthony, one sec
#848 [14:55] <urielsalis> Anthony, the Xbox 360 version doesnt have crossplay
#849 [14:55] <urielsalis> Anthony, the Xbox one has
#850 [14:56] <Anthony> Oh, ok. Thank you very much
#851 [14:56] * theli [webchat@public-gprs361106.centertel.pl] has quit. (Quit: webchat.esper.net)
#852 [14:56] <xandtro> Done! It is the javaedition. Thanks a million! Now, how do we get mods?
#853 [14:56] * Anthony [webchat@cpe-69-132-188-238.carolina.res.rr.com] has quit. (Client Quit)
#854 [14:57] <urielsalis> xandtro, if you are new to mods I recommend you get FTB, they have a lot of really good modpacks. Some of them even come with quest maps where you progress by doing objectives, so they are great to learn
#855 [14:57] <urielsalis> xandtro, https://www.feed-the-beast.com/
#856 [14:58] <xandtro> Only played on xbox before, so i guess he's new to mods...
#857 [14:58] <xandtro> So I go to this webpage and download from there?
#858 [14:58] <urielsalis> xandtro, yep
#859 [14:59] <xandtro> Ok. Thanks so much! Merry Christmas!
#860 [14:59] <urielsalis> xandtro, and if you want to install mods yourself, you can look them up in curse https://minecraft.curseforge.com/projects
#861 [14:59] <urielsalis> xandtro, but thats is more advanced
#862 [14:59] <urielsalis> xandtro, also, he might be interested in watching this https://www.youtube.com/watch?v=fcJbfTXjFIk&list=PLaiPn4ewcbkGuWjVS_GS-LzWwOehCjRg6
#863 [14:59] <urielsalis> xandtro, its a series using the direwolf20 modpack, direwolf its awesome at explaining mods to new people :P
#864 [14:59] <urielsalis> xandtro, have fun!
#865 [15:01] * emerick [webchat@CPEbcc810149775-CMbcc810149772.cpe.net.cable.rogers.com] has joined #minecrafthelp
#866 [15:01] <emerick> Hello I have a question
#867 [15:01] <urielsalis> hi emerick, just ask
#868 [15:02] <emerick> HP Elitebook 840 G2 14" Laptop (Intel Core i5-5200U / 240GB SSD / 8GB RAM / Windows 10 Pro) would this run mincraft goood
#869 [15:02] * TomashVenca [webchat@37-48-36-29.nat.epc.tmcz.cz] has joined #minecrafthelp
#870 [15:02] <urielsalis> emerick, not sure about the GPU but the rest looks ok
#871 [15:03] <emerick> what about the gpu
#872 [15:03] <urielsalis> emerick, it only has a integrated one, it meets the minimum requirements but its not the best for gaming
#873 [15:04] <urielsalis> emerick, usually desktop pcs are better than laptops for gaming :P
#874 [15:04] <emerick> looking for a work laptop too
#875 [15:05] <urielsalis> emerick, yeah, should be fine
#876 [15:05] <emerick> alright ty
#877 [15:06] * xandtro [webchat@c-1cf0e355.131-1-64736c11.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#878 [15:12] <emerick> E6540 Laptop Core i7 Quad Core 4800MQ 2.7GHz 8GB RAM 256GB SSD DVD Win 10 would this be better
#879 [15:12] * Med_Taha [webchat@41.227.204.215] has joined #minecrafthelp
#880 [15:13] <urielsalis> emerick, brand?
#881 [15:13] <Med_Taha> java.lang.NullPointerException: group
#882 [15:13] <mattym> Um no, thats like 5+ years older emerick
#883 [15:13] <Med_Taha> when i enter to a server he say to me
#884 [15:13] <Med_Taha> java.lang.NullPointerException: group
#885 [15:13] <emerick> dell
#886 [15:13] <mattym> ??> Med_Taha tools/hjt
#887 [15:13] <Absol> Med_Taha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#888 [15:13] <Absol> Med_Taha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#889 [15:14] <Med_Taha> thx but i can't paly in singular player too
#890 [15:14] <emerick> 5 years old wow
#891 [15:15] <mattym> Med_Taha, That makes no difference
#892 [15:15] <Med_Taha> ._.
#893 [15:15] * James [webchat@88-111-224-216.dynamic.dsl.as9105.com] has joined #minecrafthelp
#894 [15:15] <mattym> emerick, I said 5 years older... cause the first one you linked is at least 3ish years old.
#895 [15:15] <mattym> emerick, I said 5 years older... cause the first one you linked is at least 3ish years old.
#896 [15:15] * James [webchat@88-111-224-216.dynamic.dsl.as9105.com] has left #minecrafthelp
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#898 [15:16] <Med_Taha> i don't understand
#899 [15:16] <mattym> Med_Taha, Do the instructions Absol wrote to you.
#900 [15:16] * Jack is now known as Guest7046
#901 [15:16] <Guest7046> Hello, im having trouble with minecraft at the moment, everytime I run the client, it runs to 60-70% then it says Java Mempry issue? (i am really stupid with technology) can someon assist me as best possible?
#902 [15:17] <urielsalis> ??> Guest7046 launcher/log
#903 [15:17] <Absol> Guest7046: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#904 [15:17] <Guest7046> okay one moment :)
#905 [15:18] <emerick> so the first one i share should be the best bet
#906 [15:18] <urielsalis> emerick, I suggest you go to reddit.com/r/suggestalaptop
#907 [15:18] <urielsalis> emerick, they will recommend some based on needs and budget
#908 [15:18] * Guest7046 is now known as JackW93
#909 [15:20] <JackW93> Okay I have the URL
#910 [15:20] <JackW93> https://paste.ubuntu.com/p/K44dS2rHmj/
#911 [15:20] <Med_Taha> i do it *
#912 [15:20] <mattym> Med_Taha, We need the link you were instructed to create.
#913 [15:21] <urielsalis> JackW93, you added a enviroment variable called _JAVA_OPTIONS?
#914 [15:21] <Med_Taha> ok
#915 [15:21] <JackW93> All I have done is download minecraft and clicked play, I have no knowledge on how to change anything? :S
#916 [15:22] <urielsalis> JackW93, run https://drive.google.com/file/d/1unYwaGF6FKYPQEa8fg3jAceL1dvwb5er/view?usp=sharing and follow the instructions it gives you
#917 [15:22] <Med_Taha> https://paste.ubuntu.com/
#918 [15:22] <mattym> Med_Taha, Make sure you have hit the Paste button and get the link to the new page it takes you to,
#919 [15:22] <Med_Taha> https://paste.ubuntu.com/p/NPgr6vjnvX/
#920 [15:23] <Med_Taha> this
#921 [15:23] <JackW93> I cant Uriel, it says 'A java Execption Has Occured' when I try and run it
#922 [15:23] <urielsalis> JackW93, hmm
#923 [15:23] <mattym> Med_Taha, One moment
#924 [15:23] <urielsalis> JackW93, its my tool lol, will have to see what happened
#925 [15:23] <Med_Taha> ok
#926 [15:24] <urielsalis> JackW93, meanwhile
#927 [15:24] <urielsalis> ??> JackW93 tools/hjt
#928 [15:24] <Absol> JackW93: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#929 [15:24] <Absol> JackW93: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#930 [15:24] * emerick [webchat@CPEbcc810149775-CMbcc810149772.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#931 [15:25] <Med_Taha> hello ?
#932 [15:25] <mattym> Med_Taha, Excluding Avast, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#933 [15:26] <Med_Taha> i have Antivirus
#934 [15:26] <JackW93> Done, https://paste.ubuntu.com/p/XQSsR2j89p/
#935 [15:26] <mattym> Med_Taha, As I said, excluding Avast, do you have any of the other things listed?
#936 [15:26] * Med_Taha [webchat@41.227.204.215] has quit. (Quit: webchat.esper.net)
#937 [15:27] * Med_Taha [webchat@41.227.204.215] has joined #minecrafthelp
#938 [15:27] <Med_Taha> ok
#939 [15:28] <mattym> Med_Taha, As I said, excluding Avast, do you have any of the other things listed?
#940 [15:28] <Med_Taha> can repete this list for me plz
#941 [15:29] <Med_Taha> that things
#942 [15:29] <mattym> Med_Taha, Excluding Avast, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#943 [15:29] <Med_Taha> 1 min
#944 [15:30] <Med_Taha> i have Firewall
#945 [15:31] <JackW93> Uriel/Absol did you see my message?
#946 [15:31] * universally_meme [webchat@c-76-115-80-51.hsd1.or.comcast.net] has joined #minecrafthelp
#947 [15:32] <mattym> Med_Taha, You may want to try disabling it, then trying the game again.
#948 [15:32] <Med_Taha> how?
#949 [15:32] <urielsalis> JackW93, nope sorry. one second
#950 [15:32] <mattym> JackW93, The log does not show it now, but did you ever have Razer Synapse installed?
#951 [15:32] <universally_meme> Hi does anyone know why my security questions reset email isn't coming after 24hrs
#952 [15:32] <JackW93> never heard of that haha?
#953 [15:32] <Med_Taha> can you tell me how
#954 [15:32] <urielsalis> ??> universally_meme account/send-email
#955 [15:32] <Absol> universally_meme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#956 [15:32] <Absol> universally_meme: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#957 [15:33] <mattym> Med_Taha, What firewall do you have?
#958 [15:33] * universally_meme [webchat@c-76-115-80-51.hsd1.or.comcast.net] has quit. (Client Quit)
#959 [15:33] <urielsalis> JackW93, open the control panel
#960 [15:33] <JackW93> yes
#961 [15:33] * Millionare [webchat@ip-37-58-102-190.netblk.digicelpanama.net] has joined #minecrafthelp
#962 [15:33] <urielsalis> JackW93, then select System, and there click on Advanced System settings
#963 [15:33] <Millionare> Hi
#964 [15:33] <JackW93> yep?
#965 [15:33] <urielsalis> JackW93, then click in Enviroment variables, and look for _JAVA_OPTIONS
#966 [15:34] <urielsalis> JackW93, you see one named that way?
#967 [15:34] <JackW93> yes at the top
#968 [15:34] <urielsalis> ??> Millionare scold/pm
#969 [15:34] <Absol> Millionare: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#970 [15:34] <urielsalis> JackW93, click on it and delete it
#971 [15:34] <JackW93> deleted
#972 [15:35] <urielsalis> JackW93, close everything and try to play
#973 [15:35] <Med_Taha> Absol i turned off fire wall
#974 [15:35] <JackW93> ill try now one moment. if it fails i will send the ubuntu paste again
#975 [15:36] <Millionare> i want to talk about an username and i have a big paragrah
#976 [15:36] * erikbrocko [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#977 [15:36] <Millionare> is a big paragraph
#978 [15:36] <urielsalis> Millionare, shorten it?
#979 [15:37] <JackW93> urielsalis https://paste.ubuntu.com/p/yzpGYMX6CJ/
#980 [15:37] <Med_Taha> thx so much it run
#981 [15:37] <JackW93> Still not working
#982 [15:37] <Med_Taha> thank you
#983 [15:38] <Med_Taha> absol
#984 [15:38] <Med_Taha> good buy
#985 [15:38] * Med_Taha [webchat@41.227.204.215] has quit. (Quit: webchat.esper.net)
#986 [15:39] <JackW93> Same issues keep happening ;/
#987 [15:39] <urielsalis> JackW93, can you open the enviroment variables again and make sure its not there?
#988 [15:40] <JackW93> 100% not there
#989 [15:40] <urielsalis> JackW93, restart your pc and try the game again
#990 [15:40] <JackW93> Okay, be right back :)
#991 [15:41] * JackW93 [webchat@cpc1-know16-2-0-cust121.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#992 [15:42] <mattym> May need a reinstall
#993 [15:43] * TomashVenca [webchat@37-48-36-29.nat.epc.tmcz.cz] has joined #minecrafthelp
#994 [15:44] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#995 [15:45] <urielsalis> ??> TomashVenca scold/pm
#996 [15:45] <Absol> TomashVenca: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#997 [15:46] <TomashVenca> Sorry O.o I didnt know that
#998 [15:46] * JackW93 [webchat@cpc1-know16-2-0-cust121.17-2.cable.virginm.net] has joined #minecrafthelp
#999 [15:47] <JackW93> That was really strange, it works now, all this time that was the issue?
#1000 [15:48] <urielsalis> JackW93, yep
#1001 [15:48] <JackW93> thank you so much!!
#1002 [15:48] <JackW93> also, where is the best place to find information regarding a server? I wana play with my friend online and Ive been told buying servers is the only way?
#1003 [15:48] <urielsalis> JackW93, you can also get a realm
#1004 [15:48] <urielsalis> JackW93, or host it yourself
#1005 [15:49] <urielsalis> JackW93, realms are minecraft.net/realms
#1006 [15:49] <JackW93> how do people join me ?
#1007 [15:49] <urielsalis> ??> JackW93 mp/server-setup
#1008 [15:49] <Absol> JackW93: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1009 [15:49] <urielsalis> JackW93, on realms, you invite them from the game
#1010 [15:49] <JackW93> Aren't realms for minigames tho? I was looking at survival (im sorry if im annoying)
#1011 [15:50] <TomashVenca> Hi urielsalis. Im here because you gave me solution why my minecraft says that OOOPS error :D I wanted to say that i dind everything but it still cant log in. Do you think I can solve that if I buy code and reed it in mojang? Sorry for that :)
#1012 [15:50] <urielsalis> TomashVenca, no
#1013 [15:50] <urielsalis> ??> TomashVenca tools/hjt
#1014 [15:50] <Absol> TomashVenca: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1015 [15:50] <Absol> TomashVenca: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1016 [15:50] * n0n_gf [webchat@95-26-219-124.broadband.corbina.ru] has joined #minecrafthelp
#1017 [15:52] <TomashVenca> https://paste.ubuntu.com/p/DnKhvnj3ZQ/
#1018 [15:53] <urielsalis> ??> TomashVenca info/mcleaks
#1019 [15:53] <Absol> TomashVenca: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1020 [15:53] * mbvmbv [webchat@cpe-76-91-196-180.socal.res.rr.com] has joined #minecrafthelp
#1021 [15:53] <Absol> TomashVenca: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1022 [15:54] <urielsalis> ??> TomashVenca win/hosts/edit
#1023 [15:54] <n0n_gf> Hello ! what different between minecraft.net and mojang.com ? I can login in to mojang, but can't minecraft.net
#1024 [15:54] <Absol> TomashVenca: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1025 [15:54] <Absol> TomashVenca: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1026 [15:54] <mbvmbv> help
#1027 [15:55] <urielsalis> n0n_gf, what is your username?
#1028 [15:55] <n0n_gf> in game nick same n0n_gf
#1029 [15:55] <n0n_gf> or real ? )
#1030 [15:56] <urielsalis> ??> n0n_gf tools/hjt\
#1031 [15:56] <urielsalis> ??> n0n_gf tools/hjt
#1032 [15:56] <Absol> n0n_gf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1033 [15:56] <Absol> n0n_gf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1034 [15:57] <TomashVenca> Ok, its nice but i already did it :/ But its still same :D
#1035 [15:57] <urielsalis> TomashVenca, not according to the log
#1036 [15:59] <n0n_gf> https://paste.ubuntu.com/p/xWfjx7knft/
#1037 [16:00] <urielsalis> n0n_gf, run https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe and follow the instructions please
#1038 [16:01] * cbriggs [~cbriggs@162.221.119.178] has joined #minecrafthelp
#1039 [16:05] <n0n_gf> Dxdiag: http://paste.ubuntu.com/p/g7frChFKZ9/, HJT: http://paste.ubuntu.com/p/w95NQzX9PH/
#1040 [16:06] <urielsalis> n0n_gf, what error do you get in minecraft.net?
#1041 [16:07] <n0n_gf> An error prevented your request from being processed. Please try again.
#1042 [16:08] <urielsalis> n0n_gf, hmm, by any chance are you using adblock?
#1043 [16:08] <n0n_gf> ye
#1044 [16:08] <n0n_gf> do you think it is ?
#1045 [16:09] <urielsalis> n0n_gf, it shouldnt, but worth a try
#1046 [16:10] <n0n_gf> ye, work now
#1047 [16:11] <n0n_gf> thanks a lot!
#1048 [16:11] <urielsalis> n0n_gf, one sec
#1049 [16:11] <urielsalis> n0n_gf, what adblocker were you using?
#1050 [16:12] <n0n_gf> brave browser
#1051 [16:12] <urielsalis> n0n_gf, hmm
#1052 [16:12] * cbriggs [~cbriggs@162.221.119.178] has joined #minecrafthelp
#1053 [16:12] <n0n_gf> in include adblock
#1054 [16:12] <n0n_gf> it*
#1055 [16:13] <urielsalis> n0n_gf, I suggest just using ublock origin, it doesnt accept payment in exchange for allowing ads
#1056 [16:13] <urielsalis> n0n_gf, and it doesnt replace ads with their own
#1057 [16:14] <cbriggs> I'm having problems getting minecraft to connect to the servers to authenticate. I tried the native Linux version and it will get to the login prompt but won't connect to the servers allowing me to authenticate. I then tried the .exe with wine and I am able to login and play it just fine. How do I get the native linux verison working? I don't want to play through wine since it can be somewhat slow.
#1058 [16:14] <n0n_gf> thank you
#1059 [16:14] <urielsalis> cbriggs, and antivirus or firewall running?
#1060 [16:15] <cbriggs> uriesalis: I already tried disabling firewalld and setting selinux to permissive but it still isn't working
#1061 [16:16] <urielsalis> cbriggs, have you tried the .jar?
#1062 [16:16] * n0n_gf [webchat@95-26-219-124.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#1063 [16:17] <cbriggs> urielaslis: I can't find the .jar files so I'm using the launcher from the generic linux tarball
#1064 [16:17] <urielsalis> cbriggs, which distro?
#1065 [16:17] * nikinikii03 [webchat@124.161.34.95.customer.cdi.no] has joined #minecrafthelp
#1066 [16:17] <nikinikii03> Hey, i bought Minecraft java version today on my windows 10 computer, just to find out that this version of minecraft doesn't work on my device. What should i do now?
#1067 [16:17] <cbriggs> urielsalis: fedora 29
#1068 [16:18] <urielsalis> cbriggs, one second
#1069 [16:19] <urielsalis> cbriggs, probably is due to certs being missing
#1070 [16:19] <urielsalis> cbriggs, easiest solution is removing openjdk and installing oracle java
#1071 [16:20] <cbriggs> urielsalis: I'll try to reinstall openjdk then if it still doesn't work I'll grab java
#1072 [16:20] <urielsalis> cbriggs, openjdk doesnt bundle them before java 9
#1073 [16:20] <urielsalis> cbriggs, and java 9 is not compatible
#1074 [16:21] <urielsalis> cbriggs, running ln -s %{_sysconfdir}/pki/java/cacerts %{_jvmdir}/%{jredir $suffix}/lib/security
#1075 [16:21] <urielsalis>  might work, if you have cacerts there
#1076 [16:25] <cbriggs> it doesn't look like there are any certs there
#1077 [16:26] <urielsalis> cbriggs, want to fix it for just Minecraft(until the certs are renewed again) or for everything?
#1078 [16:26] <cbriggs> everything else is working for me, so probably just minecraft for now
#1079 [16:27] <urielsalis> cbriggs, http://michael-peeters.blogspot.com/2015/04/fixing-certificate-issue-for-minecraft.html is for minecraft, you need to run the same for sessionserver.minecraft.net and authserver.minecraft.net
#1080 [16:27] <urielsalis> cbriggs, that manually downloads and imports the certificate
#1081 [16:27] <urielsalis> cbriggs, if you want to fix it for all java apps, you need to install oracle java, copy the cacerts file somewhere and then you can install openjdk and copy it over
#1082 [16:34] * Bently [webchat@24-196-234-88.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#1083 [16:35] <Bently> Help, trying to log into my account. Can't remember the sercurity question answers. Requested an email from Mojang, but all the link does is ask me to enter my security questions again!
#1084 [16:35] * TomashVenca [webchat@37-48-36-29.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#1085 [16:35] <urielsalis> Bently, tell them you dont remember them
#1086 [16:36] <Bently> HOW!
#1087 [16:36] <urielsalis> Bently, email them back?
#1088 [16:37] * monsterkiller750 [webchat@cpe-23-240-206-25.socal.res.rr.com] has joined #minecrafthelp
#1089 [16:38] <monsterkiller750> so my minecraft is running at about 30 fps but i have a really good pc, and i dont know why, all of my steam games run at 200+
#1090 [16:38] <urielsalis> monsterkiller750, can you take a screenshot of your video settings?
#1091 [16:38] <monsterkiller750> in game video settings or gpu setting?
#1092 [16:39] <urielsalis> monsterkiller750, in game
#1093 [16:39] <monsterkiller750> how do i send the screenshot in this chat?
#1094 [16:40] <urielsalis> ??> monsterkiller750 imgur
#1095 [16:40] <Absol> monsterkiller750: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1096 [16:41] * TrueWolves [~MyOwnRoad@c-73-26-4-23.hsd1.nm.comcast.net] has joined #minecrafthelp
#1097 [16:41] <monsterkiller750> https://imgur.com/a/Iaj3xhy
#1098 [16:42] * Shimmer [webchat@cpe-204-210-123-247.hawaii.res.rr.com] has joined #minecrafthelp
#1099 [16:42] * Shimmer [webchat@cpe-204-210-123-247.hawaii.res.rr.com] has quit. (Client Quit)
#1100 [16:43] <urielsalis> monsterkiller750, turn off vsync and take a screenshot of the f3 menu
#1101 [16:44] <monsterkiller750> https://imgur.com/a/ZW4KqJQ
#1102 [16:44] <monsterkiller750> im getting 100fps standing still now but it drops to about 50 when i move
#1103 [16:44] <urielsalis> monsterkiller750, seems fine now
#1104 [16:45] <urielsalis> monsterkiller750, you can lower the render distance, I use 8 normally
#1105 [16:46] <monsterkiller750> its still really choppy, it says its staying above 60 fps but it doesnt feel like it at all, and with my computer i should be getting at least 200 fps
#1106 [16:47] <urielsalis> monsterkiller750, what happens when you are not flying?
#1107 [16:48] <monsterkiller750> same thing, but it averages about 80 when not flying
#1108 [16:48] * iBlade97 [webchat@customer-CBCA-126-1.megared.net.mx] has joined #minecrafthelp
#1109 [16:49] <iBlade97> hola?
#1110 [16:50] <urielsalis> monsterkiller750, as long as you get 60 it doesnt matter, thats the max your monitor can display
#1111 [16:50] <iBlade97> nesesito ayuda con mi mi cunta
#1112 [16:50] <Absol> iBlade97: Please keep it civil
#1113 [16:50] * monsterkiller750 [webchat@cpe-23-240-206-25.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1114 [16:50] <urielsalis> iBlade97, cual es el problema?
#1115 [16:50] * Matt [webchat@pool-108-46-238-14.nycmny.fios.verizon.net] has joined #minecrafthelp
#1116 [16:50] <iBlade97> olvide las preguntas de seguriad de la cuenta
#1117 [16:51] <urielsalis> iBlade97, solo Mojang te puede ayudar con eso
#1118 [16:51] <Matt> I am not getting emails sent to the email connected to my mojang account
#1119 [16:51] <cbriggs> urielsalis: I can't get it working and I don't want to mess up my system by removing openjdk and installing oracle java. I can just play the wine version. It'll be less work in the long run despite the slight performance decrease
#1120 [16:51] * Matt is now known as Guest43269
#1121 [16:51] <urielsalis> ??> iBlade97 account/send-email
#1122 [16:51] <Absol> iBlade97: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1123 [16:51] <Absol> iBlade97: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1124 [16:51] <urielsalis> ??> Guest43269 accout/send-email
#1125 [16:51] <urielsalis> cbriggs, its less work installing oracle java :P
#1126 [16:51] <iBlade97> gracias
#1127 [16:51] <urielsalis> cbriggs, and you get a performance increase :P
#1128 [16:52] <urielsalis> cbriggs, https://fedoraproject.org/wiki/Java#Oracle_version
#1129 [16:52] <Guest43269> What do I do if I am not receiving emails
#1130 [16:52] <urielsalis> Guest43269, follow the instructions Absol gave you
#1131 [16:53] <Guest43269> that doesn't really help
#1132 [16:53] <urielsalis> Guest43269, Only Mojang can help you with that
#1133 [16:53] <Guest43269> Okay, thanks for your time then
#1134 [16:53] * Guest43269 [webchat@pool-108-46-238-14.nycmny.fios.verizon.net] has quit. (Client Quit)
#1135 [16:56] <cbriggs> urielsalis: uninstalling openjdk will destroy a lot of the software I use on the daily. unless there's a way to run both oracle java and openjdk I'm gonna have to pass on this one
#1136 [16:56] <urielsalis> cbriggs, the wiki I gave you explains how to run both at the same time
#1137 [16:56] <urielsalis> cbriggs, and oracle java is openjdk + propietary libs
#1138 [16:57] <urielsalis> cbriggs, you could download the tarbal like the wiki says and just copy over the cacerts from there too
#1139 [16:58] * mbvmbv [webchat@cpe-76-91-196-180.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1140 [16:59] <cbriggs> urielsalis: I'm gonna try to copy over the cacerts. Where do I put it?
#1141 [17:00] <urielsalis> cbriggs, %pathtoyourjdk%/jre/lib/security/
#1142 [17:04] * cbriggs [~cbriggs@162.221.119.178] has quit. (Remote host closed the connection)
#1143 [17:30] * Polote [webchat@177-86-157-79.netecom.net.br] has joined #minecrafthelp
#1144 [17:31] * Ethan [webchat@cpe-69-76-239-201.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1145 [17:31] <Polote> Can someone help me
#1146 [17:31] <urielsalis> Polote, with?
#1147 [17:33] <Polote> can i come discord
#1148 [17:34] <Polote> ?
#1149 [17:34] <Polote> to send me a print
#1150 [17:34] <urielsalis> ?? imgur
#1151 [17:34] <Absol> imgur: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1152 [17:36] <Polote> https://imgur.com/a/bS0iJOJ Look at it
#1153 [17:45] * Polote [webchat@177-86-157-79.netecom.net.br] has joined #minecrafthelp
#1154 [17:45] <Polote> hi
#1155 [17:45] * Polote [webchat@177-86-157-79.netecom.net.br] has quit. (Client Quit)
#1156 [18:02] * Brett [webchat@d173-180-201-45.bchsia.telus.net] has joined #minecrafthelp
#1157 [18:02] <Brett> i need help
#1158 [18:03] * Brett [webchat@d173-180-201-45.bchsia.telus.net] has quit. (Client Quit)
#1159 [18:12] * dgreen4 [webchat@66-190-178-37.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#1160 [18:13] <dgreen4> okay i need help with code : GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1161 [18:13] <mattym> ??> dgreen4 win/dxdiag
#1162 [18:13] <Absol> dgreen4: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1163 [18:13] <dgreen4> are there any free drivers i can download
#1164 [18:15] <thgilfodrol> dgreen4: drivers are always free; follow the instructions above to know which one you need
#1165 [18:24] * Howler_115 [webchat@cpe-71-64-202-150.cinci.res.rr.com] has joined #minecrafthelp
#1166 [18:25] * guyinthetie [webchat@192-77-189-78.npl.as15108.com] has quit. (Quit: webchat.esper.net)
#1167 [18:26] <Howler_115> Hello. I have been having issues with logging in for a long time. When i attempt to reset my password, i dont get emails for it. I also lost the transaction code. What do i do?
#1168 [18:29] * Howler_115 [webchat@cpe-71-64-202-150.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1169 [18:40] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#1170 [20:02] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#1171 [20:18] * MusicalCJ [webchat@host-72-174-161-238.cac-co.client.bresnan.net] has joined #minecrafthelp
#1172 [20:20] <MusicalCJ> Im having trouble launching my Minecraft. Im on windows 10 and everytime I try to launch it, it crashes and says "driver does not appear to support OpenGL" Ive tried many ways to fix this but none have worked
#1173 [20:20] <webrosc> ??> MusicalCJ win/dxdiag
#1174 [20:20] <Absol> MusicalCJ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1175 [20:40] * yaskar [webchat@77.31.40.107] has joined #minecrafthelp
#1176 [20:40] <yaskar> Issues with migrationIssues with migration
#1177 [20:40] <yaskar> Issues with migration
#1178 [20:41] <yaskar> Issues with migration
#1179 [20:41] <yaskar> Issues with migration
#1180 [20:41] * yaskar [webchat@77.31.40.107] has quit. (Network ban)
#1181 [20:52] * Helpless [webchat@cpe-173-90-123-51.neo.res.rr.com] has joined #minecrafthelp
#1182 [20:53] <Helpless> Just wondering if Skrill still replies to minecraft questions because they haven't gotten back to me after 4 days
#1183 [20:54] <mattym> Helpless, They should, consider its been a holiday weekend. If you have not heard anything by Wednesday, maybe resend the request.
#1184 [20:55] * Helpless [webchat@cpe-173-90-123-51.neo.res.rr.com] has quit. (Client Quit)
#1185 [21:22] * Nick [webchat@cajunbroadband.com] has joined #minecrafthelp
#1186 [21:23] <Nick> tf is this
#1187 [21:23] * Nick is now known as Guest78672
#1188 [21:24] <Guest78672> i cant log in anything
#1189 [21:24] <Guest78672> i wanna hop on to play with the boys
#1190 [21:25] <mattym> Guest78672, What does it say when you try to log in?
#1191 [21:27] <Guest78672> wrong password
#1192 [21:27] <Guest78672> i logged in earlier today
#1193 [21:27] <Guest78672> but not i cant
#1194 [21:27] <mattym> Guest78672, Is that on the launcher, if so what does it say if you try to log in on the website?
#1195 [21:28] <Guest78672> its on website and launcher
#1196 [21:28] <mattym> ??> Guest78672 tools/hjt
#1197 [21:28] <Absol> Guest78672: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1198 [21:28] <Absol> Guest78672: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1199 [21:29] <Guest78672> what am i doing
#1200 [21:29] <Guest78672> this bootleg af
#1201 [21:29] <Guest78672> hol up
#1202 [21:30] <Guest78672> https://paste.ubuntu.com/p/64j5wdzMSm/
#1203 [21:31] <mattym> Guest78672, Turn off your VPN or Proxy service.
#1204 [21:32] <Guest78672> i dont use them but i turned off the auto settings
#1205 [21:32] * Cauzikan [webchat@ool-18bd91b6.dyn.optonline.net] has joined #minecrafthelp
#1206 [21:32] <Guest78672> sup
#1207 [21:32] <mattym> Guest78672, Probably just best to uninstall them and restart the PC if you are still unable to log in.
#1208 [21:33] <Guest78672> aight bet
#1209 [21:33] <Cauzikan> When I launch MC, the Mojang logo shows, and I wait, and it stays that way. How do I fix this?
#1210 [21:33] <mattym> ??> Cauzikan launcher/log
#1211 [21:34] <Absol> Cauzikan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1212 [21:34] * Guest78672 [webchat@cajunbroadband.com] has quit. (Quit: webchat.esper.net)
#1213 [21:35] * Lord_of_Life [~Lord@77.28.209.133] has joined #minecrafthelp
#1214 [21:36] * Lord_of_Life_ [~Lord@46.217.124.150] has quit. (Ping timeout: 180 seconds)
#1215 [21:38] <Cauzikan> https://paste.ubuntu.com/p/sH47q3Pd3V/
#1216 [21:38] <mattym> ??> Cauzikan tools/hjt
#1217 [21:38] <Absol> Cauzikan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1218 [21:38] <Absol> Cauzikan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1219 [21:39] * emerick [webchat@CPEbcc810149775-CMbcc810149772.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1220 [21:39] <emerick> can i get the site to share code line
#1221 [21:41] <mattym> ??> emerick paste
#1222 [21:41] <Absol> emerick: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1223 [21:41] <emerick> https://paste.ubuntu.com/p/YC2SdjpDs9/
#1224 [21:42] <emerick> those are the bugs
#1225 [21:43] <mattym> What?
#1226 [21:44] <emerick> what could be causing my game to mot respond whe i move but if i dont it works 100% fine
#1227 [21:45] <emerick> not*
#1228 [21:45] <mattym> emerick, Were you not already told that your computer did not meet the requirements?
#1229 [21:46] <emerick> I was
#1230 [21:46] <emerick> but it runs alright if i dont move
#1231 [21:47] <emerick> it only hapends on big servers
#1232 [21:47] <emerick> what could i do to be able to play
#1233 [21:47] <mattym> emerick, Then don't play on big servers. Not much else we can say.
#1234 [21:48] <emerick> Alright
#1235 [21:50] * sonic0295 [webchat@c-98-196-239-27.hsd1.tx.comcast.net] has joined #minecrafthelp
#1236 [21:51] <goosewood> I was talking to urielsalis the other night. I was getting this (https://paste.pound-python.org/show/ViUgjYjNb9y9dccPOuQU) error. They told me to change from OpenJDK to Oracle's Java. I did that and the error didn't change (both versions are supposedly compatable), any idea?
#1237 [21:52] <sonic0295> i keep getting this error can i get some help?
#1238 [21:52] <sonic0295> Failed to download file. credits.ogg
#1239 [21:52] <mattym> ??> sonic0295 error/download
#1240 [21:52] <Absol> sonic0295: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1241 [21:53] <mattym> goosewood, When changing, did you completely remove all OpenJDK and non Java 8 installations before installing Oracle Java 8?
#1242 [21:53] <sonic0295> thank you i have norton
#1243 [21:53] <goosewood> mattym: I believe so
#1244 [21:54] <mattym> goosewood, Do you know if you forced it to manually update its certs? And was it the exact same error after changing?
#1245 [21:54] <goosewood> Its a fresh install so the certs would be fine. Error didn't change at all
#1246 [21:55] <goosewood> Found it one place online with the only common factor being us both using dwm, not sure if that's the cause of the issue though
#1247 [21:56] <mattym> goosewood, Could be
#1248 [21:56] <goosewood> I tried this (https://tools.suckless.org/x/wmname/) as a possible place of error, but it did nothing
#1249 [21:56] <mattym> goosewood, Game seems to be hanging up on a window, and thats kinda what dwm is, right?
#1250 [21:57] <goosewood> kinda, but the error is run-java-tool
#1251 [21:57] <goosewood> something about sys-links
#1252 [21:58] <goosewood> doesn't sound like a wm error
#1253 [21:58] <mattym> No
#1254 [21:58] <mattym> Thats an info line
#1255 [21:58] <mattym> Look at line 19 in your log
#1256 [21:59] <goosewood> Where's the log file?
#1257 [21:59] <mattym> goosewood, The thing you linked us
#1258 [22:00] <goosewood> on that's just output sorry, you confused me
#1259 [22:01] <mattym> Either way, look at line 19 there. Its throwing a windowing error.
#1260 [22:02] <mattym> Can you try setting up a different window manager and remove dwm from the system
#1261 [22:02] <mattym> See if that makes a difference.
#1262 [22:03] <goosewood> lemme just open up another x instance
#1263 [22:06] <goosewood> No, same happens in i3
#1264 [22:06] <goosewood> unless you think it's a gtk dependancy
#1265 [22:06] <mattym> goosewood, What linux distro are you on?
#1266 [22:06] <goosewood> gento
#1267 [22:06] <goosewood> o
#1268 [22:07] <mattym> goosewood, So, the errors you get, are they when trying to open the launcher, or the the game itself?
#1269 [22:07] <goosewood> the game itself, launcher handles no problem
#1270 [22:08] <mattym> goosewood, What is the launcher version?
#1271 [22:08] <goosewood> most recent, downloaded it yesterday
#1272 [22:08] <mattym> goosewood, I need the number.
#1273 [22:09] <goosewood> 2.1.1431
#1274 [22:09] <mattym> goosewood, Ok, one moment.
#1275 [22:13] <mattym> goosewood, Sorry I am trying to track down some old info about specific dependencies in the linux version
#1276 [22:16] <goosewood> Thanks. It being gentoo me lacking a dep isn't unlikely lol
#1277 [22:16] <mattym> goosewood, Yeah, if you can run the new launcher, which you are, there shouldn't be an issue there.
#1278 [22:19] <mattym> goosewood, Maybe you cant run it from root?
#1279 [22:19] <goosewood> I'm not though...
#1280 [22:19] <mattym> goosewood, Line 1 of the output you provided
#1281 [22:22] <goosewood> Oh maybe I had for that one by mistake
#1282 [22:22] <goosewood> but same thing as normal user
#1283 [22:22] <mattym> goosewood, Can you get a copy of the latest output.
#1284 [22:24] <goosewood> there's more output that it has, mainly loading files and stuff as standard output. It prints user tokens though so idk if that thing I should share
#1285 [22:24] <goosewood> if you know what I mean
#1286 [22:25] <mattym> goosewood, Can you get the full log, remove the toke if its shown, should only be once iirc
#1287 [22:26] <goosewood> https://paste.pound-python.org/show/twwCOy5dGrLf93Dngkn2/
#1288 [22:29] <mattym> well in these I no longer see window error
#1289 [22:30] * blake [webchat@pool-100-36-58-51.washdc.fios.verizon.net] has joined #minecrafthelp
#1290 [22:32] <blake> i have a old mine craft account the i need help getting into
#1291 [22:33] <mattym> blake, Do you know any of the info to log in?
#1292 [22:33] <blake> i know the user name
#1293 [22:33] <mattym> ??> blake account/send-email
#1294 [22:33] <Absol> blake: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1295 [22:33] <Absol> blake: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1296 [22:34] <mattym> goosewood, Did you adjust any of the settings in the launcher options?
#1297 [22:34] <goosewood> I played with them to see if that was an error to no avail
#1298 [22:34] <mattym> goosewood, Do you know if you have returned them all to the defaults?
#1299 [22:35] <goosewood> Idk if wgetpaste bugged and didn't get the window error, but there still is one
#1300 [22:35] * Ryshugen [webchat@customer-189-216-198-104.cablevision.net.mx] has joined #minecrafthelp
#1301 [22:35] <mattym> odd cause it got the line after
#1302 [22:35] <mattym> or at least should have been after it
#1303 [22:36] <goosewood> I'm getting it without error but i see it wasn't in the paste which is odd
#1304 [22:36] * Ryshugen [webchat@customer-189-216-198-104.cablevision.net.mx] has quit. (Client Quit)
#1305 [22:36] <goosewood> I mean I'm always getting the error (my language was confusing there)
#1306 [22:37] * BlockedbyCloudfire [webchat@95.25.236.151.in-addr.arpa] has joined #minecrafthelp
#1307 [22:38] <BlockedbyCloudfire> whenever im trying to acces minecraft recovery password site i get ERROR 403 popup from Cloudfire. when i use vpn i can change my password however i still cant acces game while im sure im writing down correct e-mail and password
#1308 [22:39] <mattym> BlockedbyCloudfire, The game blocks most VPN's from the login servers. If you are getting a cloudfire error, its likely a regional outage which you will need to wait to be resolved.
#1309 [22:40] * iTz_AlanDL_ [webchat@r186-49-189-52.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#1310 [22:40] <BlockedbyCloudfire> its 3 days since im trying. i deleted all my browser cookies and reinstalled minecraft launcher, whenever im trying to log in it basically says my login or password is incorect. i was trying with and witout VPN
#1311 [22:40] * migrationissue [webchat@toroon213mw-lp130-05-67-70-152-29.dsl.bell.ca] has joined #minecrafthelp
#1312 [22:40] <iTz_AlanDL_> no me deja entrar
#1313 [22:40] <migrationissue> hey guys
#1314 [22:40] <BlockedbyCloudfire> also im sure my password and login are correct
#1315 [22:41] <mattym> ??> BlockedbyCloudfire tools/hjt
#1316 [22:41] <Absol> BlockedbyCloudfire: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1317 [22:41] <Absol> BlockedbyCloudfire: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1318 [22:41] * iTz_AlanDL_ [webchat@r186-49-189-52.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#1319 [22:41] <migrationissue> can anyone help me with some migration issues?
#1320 [22:41] <mattym> migrationissue, What is the problem?
#1321 [22:41] <BlockedbyCloudfire> i will do it, give me 2 minutes
#1322 [22:42] <migrationissue> I know the username and password but do not remember what email I used and have no transaction records
#1323 [22:42] <mattym> goosewood, We got away from an earlier question, do you know if you defaulted all of the launch options on the profile you are trying to start it with?
#1324 [22:42] <mattym> migrationissue, Did you already contact Mojang?
#1325 [22:42] <migrationissue> they are on christmas leave or something
#1326 [22:42] <goosewood> Yes, there default
#1327 [22:43] <goosewood> they're*
#1328 [22:43] <mattym> migrationissue, Only Mojang can help with account issues.
#1329 [22:43] <migrationissue> Thanks then
#1330 [22:43] <migrationissue> ill wait till after christmas to sort this out
#1331 [22:43] <migrationissue> f
#1332 [22:43] * migrationissue [webchat@toroon213mw-lp130-05-67-70-152-29.dsl.bell.ca] has quit. (Client Quit)
#1333 [22:44] <mattym> goosewood, Yeah, I am not sure if its just something in that distro being funky, or something else.
#1334 [22:44] <BlockedbyCloudfire> should i chose: "blank text" in syntax column?
#1335 [22:44] <mattym> BlockedbyCloudfire, Just leave it alone
#1336 [22:45] <BlockedbyCloudfire> https://paste.ubuntu.com/p/BMQHX9Kz7S/
#1337 [22:45] <mattym> ??> BlockedbyCloudfire info/mcleaks
#1338 [22:45] <Absol> BlockedbyCloudfire: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1339 [22:45] <Absol> BlockedbyCloudfire: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1340 [22:45] <mattym> ??> BlockedbyCloudfire win/hosts/edit
#1341 [22:45] <Absol> BlockedbyCloudfire: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1342 [22:45] <Absol> BlockedbyCloudfire: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1343 [22:47] <BlockedbyCloudfire> for the record i installed mcleaks after my problem appears as i way to fix it, i will proceed to unistall it however i couldnt log in before i downloaded it
#1344 [22:47] <BlockedbyCloudfire> i also deactivated my firewall as a way to fix it
#1345 [22:48] <BlockedbyCloudfire> tried a lot of things tbh
#1346 [22:52] <BlockedbyCloudfire> ok. i opened "hosts" file with: s94.23.155.247 authserver.mojang.com
#1347 [22:52] <BlockedbyCloudfire> 94.23.155.247 sessionserver.mojang.com in it. im deleting all of it to blank and saving. what else should i do to make my minecraft work besides deleting mcleaks?
#1348 [22:52] <mattym> goosewood, No idea if its got anything to do with the issue you are seeing, but you have some sort of drivers installed for your graphics hardware right?
#1349 [22:52] <goosewood> Ywah
#1350 [22:52] <goosewood> Nouveau drivers don't work if that's what you're thinking
#1351 [22:52] <mattym> BlockedbyCloudfire, What happens when you try to log in now?
#1352 [22:53] <mattym> goosewood, Just making sure you had any
#1353 [22:53] <BlockedbyCloudfire> im using asus 1080ti and have official drivers from nvidia page
#1354 [22:53] <goosewood> okay lol
#1355 [22:54] <goosewood> I'm I in the right place or do you think the error is elsewhere?
#1356 [22:54] <goosewood> Am*
#1357 [22:55] <mattym> goosewood, From what I understand of the new launcher on Linux, if the distro is actually able to run the newer launcher, you should be able to run the game fine, and the default launcher settings should do that.
#1358 [22:56] <mattym> goosewood, So, I am not familiar with linux troubleshooting enough to proceed further.
#1359 [22:56] <goosewood> Okay
#1360 [22:56] <goosewood> Is there somewhere else I can go with this or?
#1361 [22:56] <mattym> goosewood, but yeah, I am beginning to think its something else set up on that machine causing an issue
#1362 [22:56] <BlockedbyCloudfire> ok, so i deleted everything and cleared out my "hosts" file. now im getting message saying cant conect to the server
#1363 [22:57] <goosewood> It's happened before so could be
#1364 [22:57] <mattym> goosewood, Unfortunately I do not know of any resources specific enough to your issue
#1365 [22:57] * ineedhelpwithminecraftandyou [~ineedhelp@d75-157-16-163.bchsia.telus.net] has joined #minecrafthelp
#1366 [22:57] <mattym> BlockedbyCloudfire, On client or website?
#1367 [22:57] <BlockedbyCloudfire> client
#1368 [22:57] <BlockedbyCloudfire> without VPN i cant even acces website, i get blocked by cloudfire ERROR:403 message
#1369 [22:58] <ineedhelpwithminecraftandyou> hello
#1370 [22:58] <BlockedbyCloudfire> i was trying to do it on my phone and could do so with no problem
#1371 [22:58] <BlockedbyCloudfire> i deleted my cache and cookies already
#1372 [22:58] <mattym> BlockedbyCloudfire, Is the VPN completely off now?
#1373 [22:58] <ineedhelpwithminecraftandyou> how to download minecaft for free on windows 10
#1374 [22:58] <BlockedbyCloudfire> yes
#1375 [22:59] <mattym> ineedhelpwithminecraftandyou, Minecraft is not free.
#1376 [22:59] <ineedhelpwithminecraftandyou> ibuy it allready on ios and xbox
#1377 [22:59] <goosewood> mattym: Should I report it as a bug or idle here for maybe someone who could help?
#1378 [22:59] <mattym> goosewood, May be worth reporting as a bug.
#1379 [22:59] <BlockedbyCloudfire> i changed my password with VPN as i couldnt do so without, i disabled it right after changing so im sure im logging into launcher with correct informations
#1380 [23:00] <mattym> BlockedbyCloudfire, What region of the world do you live in?
#1381 [23:00] <BlockedbyCloudfire> Im in Poland warsaw
#1382 [23:00] <ineedhelpwithminecraftandyou> this is so bad i have to buy it on every
#1383 [23:00] <goosewood> Do that on Jira right mattym?
#1384 [23:00] <CapFan67> ineedhelpwithminecraftandyou, Bedrock is licensed per platform. Niether your iOS nor XBox license will transfer. To license Bedrock on Windows 10, you need to purchase from the Microsoft Store.
#1385 [23:00] <mattym> goosewood, Yes
#1386 [23:01] <ineedhelpwithminecraftandyou> noooooooooooo
#1387 [23:01] <ineedhelpwithminecraftandyou> i'm guess andriod is also selerate
#1388 [23:01] <ineedhelpwithminecraftandyou> noooooooooooooo
#1389 [23:01] <CapFan67> ineedhelpwithminecraftandyou, Correct, as would be Switch.
#1390 [23:01] <BlockedbyCloudfire> I own minecraft since it was alpha and i will need to pirate it so i can play it, its deeply wrong. please report my bug so it might get fixed soon
#1391 [23:01] <ineedhelpwithminecraftandyou> so not fair why pay again
#1392 [23:02] <BlockedbyCloudfire> do you want my hijack log now mby?
#1393 [23:02] <mattym> BlockedbyCloudfire, Are you sure the cleaned out hosts file was saved?
#1394 [23:03] <BlockedbyCloudfire> yes. i closed it and when asked if changes should be save i chose yes
#1395 [23:03] <mattym> BlockedbyCloudfire, Can you re-open it and make sure its still empty
#1396 [23:03] <BlockedbyCloudfire> i can restart my PC and send hijack log again if u need it
#1397 [23:03] <ineedhelpwithminecraftandyou> guys can mine pc run mincraft
#1398 [23:03] <BlockedbyCloudfire> i will, give me sec
#1399 [23:04] <BlockedbyCloudfire> ineedhelpwithminecraftandyou check here: https://www.systemrequirementslab.com/cyri/requirements/minecraft/11356
#1400 [23:05] <BlockedbyCloudfire> my hosts notepad file is empty
#1401 [23:05] <mattym> BlockedbyCloudfire, Ok, did you also change the DNS your browser uses?
#1402 [23:05] <BlockedbyCloudfire> how do i change my DNS?
#1403 [23:06] <mattym> BlockedbyCloudfire, are you sure you didnt already?
#1404 [23:07] <BlockedbyCloudfire> i have no idea how to do it. all i was doing with my connection was plugging in VPN to change password, and disabling VPN right after i changed it. I also disabled my firewall
#1405 [23:07] <mattym> BlockedbyCloudfire, With the VPN off and hosts file clear now, what error do you get on the launcher?
#1406 [23:07] <BlockedbyCloudfire> Cant connect to server
#1407 [23:07] <BlockedbyCloudfire> in my translation
#1408 [23:08] <BlockedbyCloudfire> in my litteral translation from polish
#1409 [23:08] <mattym> BlockedbyCloudfire, And with the same setup, the site gets the cloudfire error page?
#1410 [23:09] <BlockedbyCloudfire> yes
#1411 [23:09] <mattym> goosewood, If you can, link us back the report once you make it.
#1412 [23:09] <BlockedbyCloudfire> im getting: 403 ERROR The request could not be satisfied. Request blocked. Generated by cloudfront (CloudFront)
#1413 [23:09] <BlockedbyCloudfire> Request ID: BbB4qddQIoj7cvBoKWO3xzWB1EjE5PCWpS4mZhq3YbZr3LfUO5k2pg==
#1414 [23:09] <BlockedbyCloudfire> i didnt try to launch my game on VPN without MCleaks tho
#1415 [23:10] <BlockedbyCloudfire> firt i tried MCleaks, and then i tried with VPN without clearing Hosts log
#1416 [23:11] <mattym> BlockedbyCloudfire, Try restarting the computer with the VPN off. Check if it works and return here if not.
#1417 [23:12] <BlockedbyCloudfire> https://paste.ubuntu.com/p/8sFvD7RPRd/ . i will restart my PC and come back with new report from hijack
#1418 [23:12] * BlockedbyCloudfire [webchat@95.25.236.151.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1419 [23:15] * BlockedbyCloudfront [webchat@95.25.236.151.in-addr.arpa] has joined #minecrafthelp
#1420 [23:16] <BlockedbyCloudfront> I restarted my PC (didnt seen any responds after my last message) https://paste.ubuntu.com/p/Xhn2pP6rfb/
#1421 [23:17] <mattym> BlockedbyCloudfront, Still seems like a regional outage. You can try using the VPN again to try the login, but VPNs are hit or miss.
#1422 [23:18] <ineedhelpwithminecraftandyou> HOWWWWW
#1423 [23:18] <BlockedbyCloudfront> Sure, i was going to try to launch it with VPN without MCleaks as my last try before pirating the game. Hope it will work
#1424 [23:19] <BlockedbyCloudfront> Merry christmas guys :D
#1425 [23:19] <ineedhelpwithminecraftandyou> you freaking game
#1426 [23:19] <ineedhelpwithminecraftandyou> pay too many times
#1427 [23:19] <mattym> !ban ineedhelpwithminecraftandyou
#1428 [23:19] * Absol kicked ineedhelpwithminecraftandyou from #minecrafthelp (Reason: needhelpwithminecraftandyou :You have been removed from this channel)
#1429 [23:20] * BlockedbyCloudfront [webchat@95.25.236.151.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#1430 [23:25] * BlockedByCloudfront [webchat@pacfour18.mailingespro.com] has joined #minecrafthelp
#1431 [23:25] <BlockedByCloudfront> Ok. so i launched the game with VPN without MCleaks and it do work
#1432 [23:26] <BlockedByCloudfront> Can you send a ticket for mojang to fix what they need to so i dont need to use VPN
#1433 [23:28] <BlockedByCloudfront> btw I wonder if my game will kick me out after i disable my VPN in game. Wanted to give a shot to minecolonnies, this mod is great it turn minecraft into pocket version of the settlers
#1434 [23:28] <BlockedByCloudfront> my free VPN data will reach its limits soon anyway
#1435 [23:33] <mattym> Its not really something Mojang can fix of there is an outage with one of the cloud providers
#1436 [23:33] <mattym> if*
#1437 [23:40] <BlockedByCloudfront> well damn me, what else can i do. I bought the game legally and cant acces it. they need to fix it sooner or later
#1438 [23:48] * max [webchat@c-73-184-254-91.hsd1.ga.comcast.net] has joined #minecrafthelp
#1439 [23:49] * max is now known as Guest28555
#1440 [23:49] <Guest28555> so im getting the error code -805306369
#1441 [23:49] * Guest28555 [webchat@c-73-184-254-91.hsd1.ga.comcast.net] has quit. (Client Quit)