#1 [00:04] * Webchat_34516 [webchat@148.48.235.37.in-addr.arpa] has joined #minecrafthelp
#2 [00:04] * Espercorn kicked Webchat_34516 from #minecrafthelp (Reason: ebchat_34516 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#3 [00:08] * M50Apex [webchat@95-45-173-121-dynamic.agg2.rcl.cld-dbn.eircom.net] has joined #minecrafthelp
#4 [00:08] <M50Apex> I have a problem with minecraft
#5 [00:09] <mattym> M50Apex, Explain the problem
#6 [00:09] <M50Apex> I get an error when I launch Minecraft
#7 [00:09] <mattym> M50Apex, What is the exact error you get?
#8 [00:10] <M50Apex> should I copy and paste the whole thing ?
#9 [00:10] <mattym> M50Apex, If the chat lets you, yes
#10 [00:10] <mattym> M50Apex, If its too long, use the info Absol will provide below
#11 [00:10] <mattym> ??> M50Apex paste
#12 [00:10] <Absol> M50Apex: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#13 [00:11] <M50Apex> no problem one min
#14 [00:15] <M50Apex> https://paste.ubuntu.com/p/6kDVnKC3f9/plain/
#15 [00:15] <M50Apex> there that's it
#16 [00:16] <mattym> ??> M50Apex win/reinst
#17 [00:16] <Absol> M50Apex: You may need to reinstall the locally installed files that Minecraft puts into place.
#18 [00:16] <Absol> M50Apex: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#19 [00:17] <M50Apex> I don't see a folder Directory
#20 [00:18] <M50Apex> all I have is assets,libraries,logs,resourcepacks and versions
#21 [00:19] <mattym> M50Apex, Have you never run the game on that computer?
#22 [00:19] <M50Apex> no I literally got a new comeptuer today and im installing everything but minecarft it doesn't work it gives me that error
#23 [00:19] <M50Apex> on my other computer everything worked fine
#24 [00:19] <mattym> M50Apex, And you did a fresh install, didnt move anything over?
#25 [00:20] <M50Apex> nope just installed everything
#26 [00:20] <mattym> M50Apex, Ok, ignore the reinstall for now, lets check something else.
#27 [00:20] <M50Apex> yep
#28 [00:20] <mattym> ??> M50Apex win/dxdiag
#29 [00:20] <Absol> M50Apex: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#30 [00:20] <M50Apex> already did all that
#31 [00:20] <mattym> M50Apex, Do you have the link to your dxdiag report? If so please post the link in this chat.
#32 [00:20] <M50Apex> ok surE
#33 [00:22] <M50Apex> https://paste.ubuntu.com/p/c6b7QFsXxz/
#34 [00:22] * Zainab [webchat@S0106c8fb2678507b.vf.shawcable.net] has joined #minecrafthelp
#35 [00:23] <M50Apex> so what do I do now?
#36 [00:24] <mattym> M50Apex, Just a moment.
#37 [00:24] <M50Apex> ok
#38 [00:25] <mattym> M50Apex, We have seen a lot of this specific issue on hardware similar to yours. Let me just go over what we have tried so far to see if we have figured out the best way to get it working.
#39 [00:25] <Zainab> I bought Minecraft about 3 months ago. I haven't even been able to play it once. Whenever I try to open it, it says "error initializing game. I asked for help, sent Mojang an email. But nothing happened. I asked for a refund but nothing happened. I spent 35 dollars on this game and I can't even play it. Please help
#40 [00:25] <M50Apex> ok np
#41 [00:26] <mattym> ??> Zainab launcher/log
#42 [00:26] <Absol> Zainab: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#43 [00:27] <mattym> M50Apex, Do you happen to know the HP model name of the computer? Like what product line name its part of?
#44 [00:28] <M50Apex> I can check
#45 [00:29] <M50Apex> UEFI?
#46 [00:29] <mattym> M50Apex, Nope thats unrelated
#47 [00:29] <M50Apex> ok were do I check
#48 [00:29] <mattym> M50Apex, Still have the box? Would probably say
#49 [00:29] <M50Apex> ye I do
#50 [00:30] <mattym> M50Apex, If not a label on the bottom, or even the name that may be on the keyboard area or display frame
#51 [00:31] <M50Apex> im looking at the box now
#52 [00:32] <M50Apex> optane?
#53 [00:32] <mattym> Nope.
#54 [00:32] <M50Apex> if not then idk but u can tell me were to look
#55 [00:32] <M50Apex> where would it say it and how
#56 [00:33] <mattym> Sometimes, its on the plastic around the keyboard or screen. Sometimes its on a sticker on the bottom of the laptop
#57 [00:33] <M50Apex> sorry im stupid I have it xD
#58 [00:33] <M50Apex> its TPN-C135
#59 [00:36] <mattym> M50Apex, Ok one moment
#60 [00:36] <M50Apex> yep
#61 [00:39] <mattym> M50Apex, Ok, yeah, before you can proceed at all, you need to do the most recent major Windows Update.
#62 [00:39] <M50Apex> were can I do that?
#63 [00:40] <mattym> M50Apex, If you hit the Windows button, then click the gear icon
#64 [00:40] <mattym> M50Apex, Go to Update and Security
#65 [00:40] <mattym> Have it search for updates.
#66 [00:40] <M50Apex> ok
#67 [00:40] <M50Apex> i did i already updated it all
#68 [00:40] <M50Apex> it says im up to date
#69 [00:41] <mattym> It should find one, and its gonna be a large one, called build 1809
#70 [00:41] <M50Apex> still says im up to date
#71 [00:42] <M50Apex> its not showing me any updates
#72 [00:42] <M50Apex> i keep refreshing
#73 [00:42] <Zainab> I'm so tired of trying to fix Minecraft. I just want to be able to play
#74 [00:42] <mattym> Zainab, Get us the log that we asked for.
#75 [00:43] <Zainab> im trying
#76 [00:43] <Zainab> but im stuck on the old launcher
#77 [00:43] <mattym> M50Apex, Hmm, let me see if there is a specific way to force it. It could be that you need to restart for it to finish an earlier update.
#78 [00:43] <M50Apex> ok but what do i need to do to get my MCP working
#79 [00:47] <M50Apex> ?
#80 [00:47] <mattym> M50Apex, To be honest, with that specific issue, we have not figured out exactly how to get it working yet, due to Intel making some changes to the way drivers are handled.
#81 [00:48] <mattym> M50Apex, There is something else we can check.
#82 [00:48] <M50Apex> okay what it is
#83 [00:48] * Jimpalainen [webchat@90-227-171-159-no508.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#84 [00:48] <mattym> ??> M50Apex tools/hjt
#85 [00:48] <Absol> M50Apex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [00:48] <Absol> M50Apex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [00:49] <Zainab> How do I switch to the recent launcher
#88 [00:49] <M50Apex> https://paste.ubuntu.com/p/6xJZsVpcvD/
#89 [00:49] <mattym> Zainab, What operating system are you using?
#90 [00:50] <Zainab> what does that mean
#91 [00:50] <mattym> Zainab, The one you downloaded from minecraft.net/download should have been the most recent.
#92 [00:51] <Zainab> yeah
#93 [00:51] <Zainab> I had the recent one before. I switched to older launchers to see if they would work
#94 [00:51] <M50Apex> try uninstalling it and download again
#95 [00:51] <mattym> M50Apex, Did you have any issues installing the game? or problems logging in before you got to the game crashes?
#96 [00:51] <M50Apex> nope
#97 [00:52] <Zainab> I'll try that
#98 [00:52] <M50Apex> all good and when i tried launching into the game v1.13.2 it crashed
#99 [00:52] <mattym> M50Apex, Ok, you still have access to your old computer and the game files there right?
#100 [00:52] <M50Apex> yes
#101 [00:52] <mattym> M50Apex, Lets try something, do you know how to get to your .minecraft folder?
#102 [00:52] <M50Apex> yes
#103 [00:53] <mattym> M50Apex, OK, go to that folder on the old computer, copy the options (options.txt) file. And move that over to .minecraft in the new computer.
#104 [00:53] <mattym> M50Apex, Once you have it there open it in a text editor and let me know once you are to that point.
#105 [00:54] <M50Apex> or should i just move all of .Minecraft to this computer?
#106 [00:55] <mattym> M50Apex, That may cause other issues, so for now just the one file
#107 [00:55] <M50Apex> just the options.txt ye
#108 [00:55] <mattym> yup
#109 [00:55] <M50Apex> ok
#110 [00:56] <mattym> M50Apex, Just let me know once its on the new PC and you have it opened to edit
#111 [00:58] <M50Apex> i have to restart my old pc because it pretty slow and old so can you give me like 2mins
#112 [00:58] <mattym> M50Apex, Take your time.
#113 [01:01] <M50Apex> ok i got it
#114 [01:02] <mattym> M50Apex, Ok, in that file there should be a setting called useVBO whats it currently set to in that file?
#115 [01:02] * act [webchat@global-184-82.nat-1.net.cam.ac.uk] has joined #minecrafthelp
#116 [01:03] <M50Apex> true
#117 [01:03] <mattym> M50Apex, Change it to false, then save the file and try to start up the game.
#118 [01:03] <M50Apex> ok one sec
#119 [01:04] <M50Apex> nope i got a crash again
#120 [01:04] <mattym> M50Apex, Ok, that rules out one fix.
#121 [01:05] <M50Apex> sadly
#122 [01:05] <mattym> M50Apex, Give this PC (new one) a restart, then return to the chat.
#123 [01:06] * Zainab [webchat@S0106c8fb2678507b.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#124 [01:06] <M50Apex> ok will i join this chat or some were els
#125 [01:06] <mattym> M50Apex, Bookmark the page, there is only one chat
#126 [01:06] <M50Apex> ok np
#127 [01:08] * M50Apex [webchat@95-45-173-121-dynamic.agg2.rcl.cld-dbn.eircom.net] has quit. (Quit: webchat.esper.net)
#128 [01:08] * Zainab [webchat@S0106c8fb2678507b.vf.shawcable.net] has joined #minecrafthelp
#129 [01:08] <Zainab> Hello I'm back, I tried uninstalling then installing minecraft
#130 [01:08] <Zainab> still is using the old launcehr
#131 [01:08] <Zainab> launcher*
#132 [01:10] <mattym> Zainab, Uninstall it, make sure you delete any shortcuts to it, and any of the installer downloads you have.
#133 [01:10] <mattym> Zainab, Then download it from minecraft.net/download use the big green Download button there.
#134 [01:10] <Zainab> That's what i did
#135 [01:10] <mattym> Zainab, Make sure you use the one you download from that to install it. That will be the latest.
#136 [01:11] <mattym> Zainab, You may have installed from an old download.
#137 [01:11] <mattym> Zainab, make sure you get the correct one
#138 [01:11] <Zainab> https://my.minecraft.net/en-us/store/minecraft/#owned
#139 [01:11] <Zainab> that's the site i used
#140 [01:16] * M50APEX [webchat@95-45-173-121-dynamic.agg2.rcl.cld-dbn.eircom.net] has joined #minecrafthelp
#141 [01:16] <M50APEX> I restarded my pc
#142 [01:16] <mattym> M50APEX, Ok, any chance now it finds new Windows Updates?
#143 [01:17] <M50APEX> ill check
#144 [01:17] <M50APEX> nope
#145 [01:17] <M50APEX> the latest one I had is 1803
#146 [01:18] <mattym> M50APEX, Yeah the latest driver HP has it the one already on your system for the 1803 update. And the Intel direct ones have not been working, but lets give that a try as its the only option.
#147 [01:19] <M50APEX> ok sure
#148 [01:20] <mattym> M50APEX, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#149 [01:20] <M50APEX> it says it up to date I cant download
#150 [01:21] <mattym> M50APEX, It wont let you download it from the site?
#151 [01:21] <mattym> M50APEX, Or after you try to run it?
#152 [01:21] <M50APEX> i scan my pc and it say up to date
#153 [01:21] <Zainab> still is the same
#154 [01:21] <M50APEX> in green
#155 [01:22] <M50APEX> oh no sorry im downloading it now
#156 [01:22] <mattym> M50APEX, Look specifically for the .exe download on the page https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#157 [01:22] <M50APEX> i have it
#158 [01:23] <Zainab> I deleted anything with the word minecraft off my computer then reinstalled but it's still the same
#159 [01:23] <mattym> Zainab, What is the launcher version you are seeing?
#160 [01:23] <Zainab> 1.6.91
#161 [01:23] <M50APEX> wth that's soo old
#162 [01:24] <mattym> ??> Zainab win/dxdiag
#163 [01:24] <Absol> Zainab: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#164 [01:25] <M50APEX> i tried launching MC and got a different crash now way smaller crash though
#165 [01:25] <mattym> M50APEX, Can you get it via the paste site again
#166 [01:26] <M50APEX> https://paste.ubuntu.com/p/MJ6K76Kncs/
#167 [01:26] * przemekjjkk123 [webchat@188.147.103.116.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#168 [01:26] <mattym> M50APEX, Did the driver installer run?
#169 [01:26] <przemekjjkk123> hello
#170 [01:26] <M50APEX> yes
#171 [01:26] <M50APEX> i updated it
#172 [01:26] <mattym> M50APEX, No errors?
#173 [01:26] <przemekjjkk123> can admin can help me?
#174 [01:26] <M50APEX> nope
#175 [01:27] <M50APEX> i had an error
#176 [01:27] <mattym> M50APEX, Ok, odd that its giving that error now, but maybe something we can work with.
#177 [01:27] <przemekjjkk123> please help me! i got propably scammed
#178 [01:27] <M50APEX> i did i had an error
#179 [01:27] <mattym> M50APEX, with the game or the driver installer?
#180 [01:28] <mattym> przemekjjkk123, Explain the issue.
#181 [01:28] <M50APEX> driver installer
#182 [01:28] <mattym> M50APEX, Ok what did it say?
#183 [01:28] <M50APEX> ill install it again i forget sorry
#184 [01:30] <przemekjjkk123> 10 minute ago i was playing on minecraft server and when i log out and want to play again i cannot login to minecraft. it looks like someone change password. i dont have acces to my login email so i cant do anything. i have this account 6 years please help me
#185 [01:30] <Zainab> https://pastebin.com/g7P0Yvzf
#186 [01:30] <mattym> Zainab, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#187 [01:31] <mattym> ??> przemekjjkk123 tools/hjt
#188 [01:31] <Absol> przemekjjkk123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#189 [01:31] <Absol> przemekjjkk123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#190 [01:32] <M50APEX> (The driver being installed is not validated for this computer please obtain the appropriate driver from the computer manufacturer)
#191 [01:32] <M50APEX> that's what it says
#192 [01:33] <przemekjjkk123> https://paste.ubuntu.com/p/xRcXhCrwtj/
#193 [01:33] <mattym> M50APEX, Yeah, unfortunately the one from HP (computers manufacturer) needs the Windows update your computer cant seem to find.
#194 [01:33] <M50APEX> hmm
#195 [01:34] <mattym> ??> przemekjjkk123 av/malwarebytes
#196 [01:34] <Absol> przemekjjkk123: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#197 [01:34] <Absol> przemekjjkk123: Download it here: https://www.malwarebytes.org/
#198 [01:34] <Absol> przemekjjkk123: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#199 [01:34] <M50APEX> maybe i should wait a while and check later or tomorrow for the update ?
#200 [01:34] <Zainab> Can I get my money back to buy windows 10 minecraft?
#201 [01:34] <przemekjjkk123> wtf? i want to someone change my old email to new one
#202 [01:34] <przemekjjkk123> why i need do this things?
#203 [01:35] <mattym> M50APEX, Possibly. You may also want to contact HP support, as it may be possible for them to walk you through installing the one from Intel.
#204 [01:35] <mattym> M50APEX, But lets try one more thing.
#205 [01:35] <M50APEX> yep
#206 [01:35] <mattym> M50APEX, That different crash error may mean we can try the reinstall again. As you have no saves, just delete the whole .minecraft folder. Make sure anything minecraft related is closed first.
#207 [01:36] <mattym> M50APEX, Then once its deleted, open up the launcher and try to start the game again.
#208 [01:36] <przemekjjkk123> please help and change my old mail
#209 [01:36] <M50APEX> ok i will now
#210 [01:36] <mattym> przemekjjkk123, You have malware that is causing a connection issue with the game servers.
#211 [01:37] <przemekjjkk123> i cannot login to mojang
#212 [01:37] <przemekjjkk123> no servers
#213 [01:37] <Zainab> Is there a way I can ask for money back?
#214 [01:37] <przemekjjkk123> i cant login to my account
#215 [01:37] <mattym> ??> Zainab account/refund
#216 [01:37] <Absol> Zainab: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#217 [01:37] <mattym> przemekjjkk123, So do the instructions Absol gave to you.
#218 [01:38] <Zainab> Thank you mattym, you helped out a lot.
#219 [01:39] <przemekjjkk123> i do that and what now?
#220 [01:39] <M50APEX> i keep getting the same recent error the short one i sent to u last
#221 [01:39] <przemekjjkk123> still cant login to mojang
#222 [01:39] <przemekjjkk123> and my minecraft account
#223 [01:40] <mattym> przemekjjkk123, Did you run a full scan and clan up all the problems with Malwarebytes?
#224 [01:40] <przemekjjkk123> yes
#225 [01:40] <mattym> M50APEX, And that was after it redownloaded everything
#226 [01:40] <M50APEX> yes
#227 [01:40] <mattym> ??> przemekjjkk123 av/adwcleaner
#228 [01:40] <Absol> przemekjjkk123: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#229 [01:40] <Absol> przemekjjkk123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#230 [01:41] <mattym> M50APEX, Ok, one last thing comes to mind.
#231 [01:41] <M50APEX> and it download everything fine but when i click to join the latest release it downloads the verion bu tcrashes
#232 [01:41] <M50APEX> but*
#233 [01:41] <mattym> M50APEX, As its a new computer I am guessing you have not yes installed a standalone Java (one that didnt come with minecraft)
#234 [01:41] <mattym> not yet*
#235 [01:42] <M50APEX> i downloaded java but idk what you mean by Standalone java
#236 [01:42] <M50APEX> i don't think i have
#237 [01:42] <przemekjjkk123> wtf is wrong with you? i dont have any virus. I cannot login to my account on phone too. How can this help me with my account?>
#238 [01:42] <mattym> M50APEX, Ok go to https://java.com/en/download/manual.jsp and grab the one marked Windows Offline 64-Bit
#239 [01:42] <przemekjjkk123> i want help with my account
#240 [01:42] <przemekjjkk123> no my computer
#241 [01:43] <M50APEX> dude relax he wont help u if u keep that temper
#242 [01:43] <mattym> przemekjjkk123, You have malware that routes your internet traffic through a VPN that is blocked by the login servers.
#243 [01:43] <M50APEX> relax ursels
#244 [01:43] <mattym> M50APEX, Install that version, let me know once its done.
#245 [01:43] <M50APEX> yep
#246 [01:44] <przemekjjkk123> on phone where i have another ip and internet too?
#247 [01:44] <mattym> przemekjjkk123, I cant check your phone, all I know is there is an issue on the computer.
#248 [01:45] <przemekjjkk123> Can you check my account has the password been changed recently?
#249 [01:46] <mattym> przemekjjkk123, We do not have access to any account information.
#250 [01:46] <M50APEX> ok java successfully downloaded#
#251 [01:46] <przemekjjkk123> so you cant do anything with my account when i got scammed yes? and i must mail to support?
#252 [01:46] <M50APEX> what now?
#253 [01:46] <mattym> M50APEX, Did you install it?
#254 [01:46] <CapFan67> przemekjjkk123, I understand your frustration. Let me help you understand what we can do. This channel is for volunteer support, and help solve related software issues that prevent minecraft from running. We are not Mojang. If you want Account help, you need to Email Mojang.
#255 [01:46] <M50APEX> yes
#256 [01:46] <mattym> przemekjjkk123, Yes
#257 [01:46] <przemekjjkk123> ok :) Merry Christmas
#258 [01:47] <mattym> M50APEX, Ok, on your computer you should now have the following folder C:\Program Files\Java\jre1.8.0_191\bin
#259 [01:47] <mattym> M50APEX, Just check and make sure it there.
#260 [01:47] <M50APEX> yes
#261 [01:47] <mattym> M50APEX, Ok, open up the launcher, got to the Launch Options tab.
#262 [01:47] <M50APEX> i have it
#263 [01:47] <M50APEX> ye
#264 [01:47] <mattym> M50APEX, enable the Advanced Options
#265 [01:47] <M50APEX> ye
#266 [01:48] <mattym> M50APEX, Then click on the latest release profile.
#267 [01:48] <M50APEX> ye
#268 [01:48] * Zainab [webchat@S0106c8fb2678507b.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#269 [01:48] <mattym> M50APEX, In there enable the Java Executable option. And replace the text in the box with the following: C:\Program Files\Java\jre1.8.0_191\bin\javaw.exe
#270 [01:49] <M50APEX> ok i did and launch?
#271 [01:49] <mattym> M50APEX, Save the profile, then try to launch it
#272 [01:49] <M50APEX> (The game crashed whilst initializing game) still crashes
#273 [01:50] <mattym> M50APEX, New log?
#274 [01:50] <M50APEX> same log as last time the short one
#275 [01:50] <M50APEX> The game crashed whilst initializing game
#276 [01:50] <M50APEX> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#277 [01:50] <mattym> M50APEX, Yeah, unfortunately at this point, all I can suggest is to keep trying to get that update for Windows
#278 [01:51] <mattym> M50APEX, Once you do you can try HP's support site to get the update, or return here.
#279 [01:51] <M50APEX> ok and after i get the update what should i do update and mc should work?
#280 [01:51] <M50APEX> ok ill keep this wondow open ill go and contact Hp
#281 [01:51] <mattym> M50APEX, Once you get the Win update, you should be able to get the driver update from HP.
#282 [01:52] <M50APEX> ok thx for your help u helped alot
#283 [01:52] <mattym> M50APEX, Or contact HP support about what I said earlier, installing the Intel provided driver.
#284 [01:52] <M50APEX> atleast you tried
#285 [02:04] <mattym> M50APEX, Still there?
#286 [02:04] <M50APEX> yep
#287 [02:04] <M50APEX> im still here
#288 [02:04] <mattym> M50APEX, If you can, get me the link for the most recent crash log, I want to double check something.
#289 [02:05] <M50APEX> yep
#290 [02:05] <M50APEX> one sec
#291 [02:05] <M50APEX> https://paste.ubuntu.com/p/zRRD638JgJ/
#292 [02:07] <mattym> M50APEX, And can you also generate a new dxdiag report, let me know if you need instructions again.
#293 [02:07] <M50APEX> yep
#294 [02:08] <M50APEX> https://paste.ubuntu.com/p/cfR77dXndR/
#295 [02:08] <mattym> Is that a new one, or the one from before?
#296 [02:08] <M50APEX> new
#297 [02:09] <mattym> M50APEX, the timestamp suggests it the old one. I need you to do the dxdiag instructions from the start to get a new report. You may need to delete the old one.
#298 [02:11] <M50APEX> ok how do i do tht
#299 [02:11] <mattym> M50APEX, First make sure you delete the dxdiag text file it made
#300 [02:11] <M50APEX> ye
#301 [02:12] <mattym> then these instructions again from the top
#302 [02:12] <mattym> ??> M50APEX win/dxdiag
#303 [02:12] <Absol> M50APEX: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#304 [02:12] <M50APEX> https://paste.ubuntu.com/p/QG773xBQYY/
#305 [02:13] <mattym> M50APEX, Ok. Is your computers time accurate?
#306 [02:13] <M50APEX> nope its an hour behind
#307 [02:13] <M50APEX> need to fix it
#308 [02:13] <M50APEX> its currently 8:28
#309 [02:13] <mattym> M50APEX, Ok, fix that, when you can.
#310 [02:14] <mattym> M50APEX, I am actually seeing the new log show a different problem now.
#311 [02:14] <M50APEX> ohh what is it
#312 [02:14] <mattym> M50APEX, Lets see if it will let you reinstall the same driver you have currently.
#313 [02:14] <mattym> M50APEX, This is the link directly from HP https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88160.exe
#314 [02:14] <mattym> M50APEX, Download and Install that.
#315 [02:15] <M50APEX> there i changed my Time zone and im downloading that
#316 [02:17] <M50APEX> the thing disappeared its not giving me and error or anything by a CMD popt up and disappeared
#317 [02:18] <M50APEX> i think it worked
#318 [02:19] <mattym> M50APEX, Give it a moment, may take time to start up, it should give you a message saying its complete when it is.
#319 [02:19] <M50APEX> ok nothing has happened yet
#320 [02:20] <mattym> M50APEX, Sometimes there is a permission window that those open, and they dont come to the top of the screen, minimize the chat or any other open windows and make sure there isnt one being hidden
#321 [02:21] <M50APEX> black cmd poped up again and disappeared that's all nothing is happeining
#322 [02:21] <mattym> Ok just let it run till it says something
#323 [02:22] <M50APEX> i tried downloading again and it said do u want to over write the file because they are already installed on your computer
#324 [02:22] <M50APEX> so i think it is complete
#325 [02:22] <mattym> M50APEX, Start the game again and see if there is any change?
#326 [02:23] <M50APEX> i will now
#327 [02:23] <M50APEX> nope still same crash#
#328 [02:24] <mattym> M50APEX, OK, at this point I am tapped out. Gonna have to leave it to HP Support to try and resolve getting the graphics driver updated/working.
#329 [02:25] <M50APEX> i just looked it up and im not the only one that doesn't have it people are publishing topics on how they don't have the update aswell
#330 [02:26] <mattym> Regarding Windows Update 1809?
#331 [02:26] <M50APEX> i have it
#332 [02:26] <M50APEX> https://www.microsoft.com/en-us/software-download/windows10
#333 [02:26] <M50APEX> i clicked on it and it says update to 1809]
#334 [02:26] <mattym> M50APEX, You can try the direct install method for it, just be warned that it may not work.
#335 [02:27] <M50APEX> ok its updating 28%
#336 [02:28] <M50APEX> nearly done
#337 [02:30] <mattym> Its gonna take some time and quite a few automatic restarts if it works properly
#338 [02:32] <mattym> Once its done and you come back, make sure to type my username so i het notified as i may not be paying attention
#339 [02:33] <M50APEX> yep Np
#340 [02:48] * clementchab [webchat@l5.lns-se1200-ld-01-t2-31-35-127-203.dsl.dyn.abo.bbox.fr] has joined #minecrafthelp
#341 [02:48] <clementchab> Hello User
#342 [02:48] <clementchab> My compte is hacked :(
#343 [02:49] <clementchab> Who can help me ?
#344 [03:02] * karam [webchat@p4FD7B826.dip0.t-ipconnect.de] has joined #minecrafthelp
#345 [03:03] <karam> if i click the Play button then it Comes a eror
#346 [03:03] <karam> wy
#347 [03:03] <karam> wy it hapens
#348 [03:04] <karam> tell me pleas
#349 [03:04] <karam> pleas
#350 [03:04] <karam> i wan to Play minecraft pleas
#351 [03:05] <karam> ok i wait
#352 [03:11] <karam> what is what
#353 [03:11] <karam> pleas
#354 [03:11] <karam> help me
#355 [03:11] <karam> pleas
#356 [03:11] <karam> come on
#357 [03:12] <karam> help me pleas
#358 [03:21] * isabella [webchat@cpe-101-173-17-187.sb01.sa.asp.telstra.net] has joined #minecrafthelp
#359 [03:22] <isabella> hey im from austalia and im trying to buy minecraft. ive added in all my card information correctly and my postal code 0810 but everytime i click buy it says error
#360 [03:23] * isabella [webchat@cpe-101-173-17-187.sb01.sa.asp.telstra.net] has quit. (Client Quit)
#361 [03:47] * Blantche [webchat@91-227-2-205.fiberlink.pl] has joined #minecrafthelp
#362 [03:49] <Blantche> Hi! Why i cant migrate my account? When i entry correct password and login i get "Too many failed attempts. Please try again later."
#363 [04:06] <Blantche> so?
#364 [04:17] * KlettCotta [webchat@192.119.167.71] has joined #minecrafthelp
#365 [04:17] <KlettCotta> I cannot log into my minecraft account because I have to use a vpn
#366 [04:18] <Andrio> KlettCotta, why do you have to use a VPN?
#367 [04:18] <Andrio> Blantche, are you on a VPN or proxy?
#368 [04:18] <KlettCotta> Otherwise I couldnt connect to the server
#369 [04:18] <KlettCotta> Im using the vpn client Betternet
#370 [04:19] <Andrio> KlettCotta, what happens when you try?
#371 [04:19] <KlettCotta> It says "Could not connect to server."
#372 [04:19] <Andrio> KlettCotta, is that all it says?
#373 [04:20] <KlettCotta> yip
#374 [04:20] <KlettCotta> and I cannot log into the website either
#375 [04:20] <Andrio> KlettCotta, what happens when you try that?
#376 [04:21] <KlettCotta> "An error prevented your request from being processed. Please try again."
#377 [04:26] <KlettCotta> have you found any solutions?
#378 [04:29] <Blantche> Andrio no
#379 [04:31] * rainytea [webchat@cC6335AC1.dhcp.as2116.net] has joined #minecrafthelp
#380 [04:31] <rainytea> hi
#381 [04:32] * rainytea [webchat@cC6335AC1.dhcp.as2116.net] has quit. (Client Quit)
#382 [04:32] * rainytea [webchat@cC6335AC1.dhcp.as2116.net] has joined #minecrafthelp
#383 [04:33] <rainytea> i have had this account since 2016, do i have to migrate it to a new accoung?
#384 [04:34] * Malo9 [webchat@ti0028a400-2771.bb.online.no] has joined #minecrafthelp
#385 [04:34] <Blantche> Andrio When i use VPN i get this "Error! Wrong Minecraft username or password." But my Username and password is correct ;---;
#386 [04:35] <rainytea> i dont get an email when i try to change my password..
#387 [04:35] <Malo9> I need help downloading CATASTROPHIC PANDAMONIUM to minecraft
#388 [04:35] * rainytea [webchat@cC6335AC1.dhcp.as2116.net] has quit. (Client Quit)
#389 [04:36] <Malo9> I need help downloading CATASTROPHIC PANDAMONIUM to minecraft
#390 [04:37] <Malo9> I need help downloading CATASTROPHIC PANDAMONIUM to minecraft
#391 [04:37] <Blantche> Stop spam boy
#392 [04:41] <Blantche> Andrio What i have to do? I can login to my account but i cant migrate my account because get "Error! Wrong Minecraft username or password."
#393 [04:42] * thelounge9 [webchat@IN-84-15-190-200.bitemobile.lt] has joined #minecrafthelp
#394 [04:42] * Espercorn kicked thelounge9 from #minecrafthelp (Reason: helounge9 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#395 [04:43] <KlettCotta> try using your email instead of your username
#396 [04:44] <Andrio> ??> KlettCotta tools/HJT
#397 [04:44] <Absol> KlettCotta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#398 [04:44] <Absol> KlettCotta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#399 [04:44] <Andrio> Blantche, can you reset your password?
#400 [04:45] <Blantche> Andrio But i know my password. I can easy login to this account
#401 [04:45] <Blantche> but when try to move account i get communicate "Wrong Minecraft username or password"
#402 [04:45] <Blantche> KlettCotta When i use email i get "To import your Minecraft account you need to enter your Minecraft Username."
#403 [04:46] <Andrio> Blantche, are you sure the email address is correct?
#404 [04:46] <KlettCotta> https://paste.ubuntu.com/p/hSX9PWkXKK/
#405 [04:47] <Blantche> Andrio I'm sure of 100000%
#406 [04:48] <Andrio> KlettCotta, can you disable your OpenVPN?
#407 [04:49] <Blantche> Andrio Check pw
#408 [04:49] <KlettCotta> Since I use Betternet as a Vpn I cannot really disable this. It uses this I guess
#409 [04:50] * KlettCotta [webchat@192.119.167.71] has quit. (Quit: webchat.esper.net)
#410 [04:50] <Andrio> Blantche, looks like your account is already migrated
#411 [04:51] <Blantche> Andrio But when i loggin to new account i dont have there minecraft
#412 [04:51] * KlettCotta [webchat@192.119.167.203] has joined #minecrafthelp
#413 [04:51] <KlettCotta> Hi Im back
#414 [04:52] <KlettCotta> sorry it didnt work because it belonged to the Betternet application
#415 [04:52] <Andrio> KlettCotta, can you disable that?
#416 [04:52] <Blantche> Andrio I send u screen to private message
#417 [04:53] <Andrio> Blantche, are you logged in to https://account.mojang.com/me ?
#418 [04:53] <KlettCotta> I can disable Betternet but then I cannot do anything concerning Multiplayer (in every game not just minecraft)
#419 [04:54] <KlettCotta> I could try another VPN but are there good alternatives?
#420 [04:54] <Andrio> Sounds like Betternet is a problem then
#421 [04:54] <Blantche> Andrio Yea, in seccond account. I come to this URL "https://account.mojang.com/migrate/import" and write my old account password etc. But when i dot it i get communicate
#422 [04:55] <Andrio> Blantche, that account seems to already have Minecraft
#423 [04:55] <Blantche> Andrio piotrblawut@gmail.com or Deneritch@gmail.com? I bought minecraft on Deneritch and want migrate to piotrblawut
#424 [04:56] <KlettCotta> When I searched the Internet this I found other users having problems with Vpns and none have been solved I guess
#425 [04:56] <Andrio> Blantche, whichever you showed me a screenshot of
#426 [04:57] <Blantche> Andrio Yea, i know. I have game in Deneritch and move to other account but cant do it. Still have game on old account.
#427 [04:58] <Andrio> Blantche, I'm afraid you can't migrate between two Mojang accounts.
#428 [04:58] <KlettCotta> I'll try another one (Hotspot shield or windscribe) and try to log in
#429 [04:59] * KlettCotta [webchat@192.119.167.203] has quit. (Quit: webchat.esper.net)
#430 [05:03] * Robot [webchat@host-92-25-105-86.as13285.net] has joined #minecrafthelp
#431 [05:04] * Robot [webchat@host-92-25-105-86.as13285.net] has quit. (Client Quit)
#432 [05:11] <Blantche> Andrio Now when i want change my email i get "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID." Im so mad ;---;
#433 [05:12] <Andrio> Blantche, if you can log in to the account, change your email address through the account setting page instead.
#434 [05:13] <Blantche> Andrio I will send u pic
#435 [05:14] <Andrio> Blantche, can you log in to that account?
#436 [05:15] <Blantche> Yes, im already logged i try to change email
#437 [05:16] <Andrio> Blantche, then go to https://account.mojang.com/me/settings to change the email address.
#438 [05:16] <Andrio> ok
#439 [05:17] <Andrio> ??> Blantche account/send-email
#440 [05:17] <Absol> Blantche: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#441 [05:17] <Absol> Blantche: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#442 [05:18] <Blantche> Absol Ok, thanks for help
#443 [05:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#444 [05:27] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#445 [05:58] * dummi [webchat@dslb-178-000-061-225.178.000.pools.vodafone-ip.de] has joined #minecrafthelp
#446 [06:01] <dummi> hi, im trying to create an account, but when i press the enter button after typing in a new email and password nothing happens.There is no follow up screen, and minecraft doesn't open. I use Ubuntu and have downloaded minecraft according to the minecraft website instructions.Java has been installed also.
#447 [06:01] <urielsalis> dummi, you are creating a account in minecraft.net or in the launcher?
#448 [06:01] <dummi> launcher
#449 [06:02] <urielsalis> dummi, try creating it on minecraft.net
#450 [06:02] <dummi> ok
#451 [06:14] <dummi> it worked! thank you :)
#452 [06:27] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 190 seconds)
#453 [06:40] * veszelyesmacska [webchat@91.82.2.138.pool.invitel.hu] has joined #minecrafthelp
#454 [06:40] <veszelyesmacska> hello
#455 [06:41] <urielsalis> hi veszelyesmacska
#456 [06:42] <veszelyesmacska> I'd like paying with credit card for minecraft, but the site say: An error occurred while placing order, please verify credit card info and try again
#457 [06:42] <veszelyesmacska> not working the creditcard paxment?
#458 [06:43] <urielsalis> veszelyesmacska, its your card a prepaid one?
#459 [06:43] <veszelyesmacska> the family all card is trying
#460 [06:43] <urielsalis> veszelyesmacska, your card needs to be enabled for international payments to sweden
#461 [06:44] <veszelyesmacska> am from hungary and i have mastercard
#462 [06:45] <veszelyesmacska> is the sweden payment ... from my bank?
#463 [06:46] <veszelyesmacska> am paying another country son
#464 [07:00] * malcolmvalle [webchat@213-66-93-18-no49.tbcn.telia.com] has joined #minecrafthelp
#465 [07:05] <malcolmvalle> Hello, i have the game and i´m able to play it but i want to play Minecraft realm with my friends. The problem is that i am not exactly sure what e mail i´m using, The only reason i need to know this is to migrait to mojang accounts which is not possible without that e mail. I know my password and in game name whitch is why i can play with no probl
#466 [07:05] <malcolmvalle> em
#467 [07:06] <urielsalis> malcolmvalle, I think you can put any email
#468 [07:16] <malcolmvalle> When i try to log in to minecrafts official site it says that u have type in a e mail, but since i dont know which one im using i dont know what to do
#469 [07:17] <urielsalis> malcolmvalle, thats for migrated accounts
#470 [07:17] <urielsalis> ??> malcolmvalle account/migrated
#471 [07:17] <urielsalis> ??> malcolmvalle account/migrate\
#472 [07:17] <urielsalis> ??> malcolmvalle account/migrate
#473 [07:17] <Absol> malcolmvalle: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#474 [07:21] <malcolmvalle> On the Minecraft account credentials i have to write an e mail
#475 [07:21] <malcolmvalle> well it says forgot e mail
#476 [07:21] <malcolmvalle> when i click that its
#477 [07:21] <malcolmvalle> well confusing
#478 [07:22] <urielsalis> malcolmvalle, you can only do that if your account is migrated
#479 [07:22] <urielsalis> malcolmvalle, you cant reset your password without migrating your account
#480 [07:22] <urielsalis> malcolmvalle, what is your username?
#481 [07:22] <malcolmvalle> malcolmvalle
#482 [07:22] <malcolmvalle> but the password is't the problem
#483 [07:23] <urielsalis> ??> malcolmvalle account/send-email
#484 [07:23] <Absol> malcolmvalle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#485 [07:23] <Absol> malcolmvalle: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#486 [07:27] * px3 [webchat@p5DE8E538.dip0.t-ipconnect.de] has joined #minecrafthelp
#487 [07:29] * AndreiTortulet [webchat@adsl92-86-61-101.romtelecom.net] has joined #minecrafthelp
#488 [07:29] <AndreiTortulet> Hello
#489 [07:30] <AndreiTortulet> i can t log in intro my minecraft account
#490 [07:30] <urielsalis> AndreiTortulet, what happens when you try?
#491 [07:30] <AndreiTortulet> it tells that my email and password are invalid
#492 [07:30] <AndreiTortulet> i think i forgot them
#493 [07:30] <urielsalis> AndreiTortulet, have you tried resetting your password?
#494 [07:30] <AndreiTortulet> yes, but the same happens to my email
#495 [07:31] <AndreiTortulet> i ve tried everything
#496 [07:31] <urielsalis> AndreiTortulet, what email provider you have?
#497 [07:31] <AndreiTortulet> yahoo
#498 [07:31] <AndreiTortulet> AndreiTortulet was my first name on that account
#499 [07:31] <urielsalis> AndreiTortulet, have you tried contacting them to recover your email? Once you have access to your email everything is easier
#500 [07:32] <AndreiTortulet> yes, but nobody responded
#501 [07:32] <urielsalis> AndreiTortulet, its christmas, you might need to wait a bit longer
#502 [07:32] <AndreiTortulet> so there is nothing that i can do
#503 [07:33] <AndreiTortulet> to recover it faster
#504 [07:33] <urielsalis> AndreiTortulet, without access to your email nope
#505 [07:33] <urielsalis> AndreiTortulet, as Mojang would be slower than yahoo
#506 [07:33] <AndreiTortulet> ok, thanks for the informations
#507 [07:33] <AndreiTortulet> have a good day
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#512 [08:25] * SapphireWolf83 [webchat@c-73-0-116-218.hsd1.fl.comcast.net] has joined #minecrafthelp
#513 [08:26] <SapphireWolf83> I just downloaded Minecraft and every time I hit "Play" it crashes
#514 [08:27] <urielsalis> ??> SapphireWolf83 tools/hjt
#515 [08:27] <Absol> SapphireWolf83: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#516 [08:27] <Absol> SapphireWolf83: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#517 [08:27] <urielsalis> ??> SapphireWolf83 launcher/log
#518 [08:27] <Absol> SapphireWolf83: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#519 [08:31] <SapphireWolf83> paste.ubuntu.com/
#520 [08:35] <urielsalis> SapphireWolf83, full link please
#521 [08:54] * MABI09 [webchat@dynadsl-080-228-206-229.ewetel.net] has joined #minecrafthelp
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#524 [08:55] <MABI09> hello, i press play in the launcher it crashes, then it opens the launcher again and it says "an unexpected issue occurred and the game has crashed , we are sorry for the inconveniences"
#525 [08:57] <urielsalis> ??> MABI09 launcher/log
#526 [08:57] <Absol> MABI09: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#527 [08:57] <MABI09> my dx report: https://paste.ubuntu.com/p/SS8dfJ9sFy/
#528 [08:59] <urielsalis> MABI09, download and instll https://www2.ati.com/drivers/amd-chipset-drivers_18.10_0830.exe
#529 [09:00] <urielsalis> MABI09, although im pretty sure that PC doesnt meet the minimum requirements
#530 [09:00] <urielsalis> MABI09, the company that made the CPU and GPU is not even called that way anymore
#531 [09:01] <MABI09> so it might be a hardware problem?
#532 [09:01] <urielsalis> MABI09, even if fixed Im not sure it would run acceptably on that pc
#533 [09:02] * ZxG4M3RxZ [webchat@b3de2aae.virtua.com.br] has joined #minecrafthelp
#534 [09:04] <MABI09> OK, so I try to install it on another pc. thank you and merry x-mas.
#535 [09:04] * ZxG4M3RxZ [webchat@b3de2aae.virtua.com.br] has quit. (Client Quit)
#536 [09:05] <urielsalis> MABI09, merry christmas
#537 [09:05] <SapphireWolf83> Oh sorry I had to do things, here is the full link https://paste.ubuntu.com/p/fNDj6J367J/
#538 [09:06] <urielsalis> ??> SapphireWolf83 win/dxdiag
#539 [09:06] <Absol> SapphireWolf83: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#540 [09:15] * simguclu [webchat@b85063.upc-b.chello.nl] has joined #minecrafthelp
#541 [09:15] <simguclu> hi
#542 [09:15] * simguclu [webchat@b85063.upc-b.chello.nl] has quit. (Client Quit)
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#546 [10:07] * Seiferu [webchat@host-156.194.79.227-static.tedata.net] has joined #minecrafthelp
#547 [10:07] <Seiferu> Greetings
#548 [10:11] * malpkakefirek [webchat@ip-222-121.ists.pl] has joined #minecrafthelp
#549 [10:12] * Fafy [webchat@120.29.117.149] has joined #minecrafthelp
#550 [10:12] <malpkakefirek> i have an error while launching minecraft: "
#551 [10:12] <malpkakefirek> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#552 [10:13] <Fafy> hi im here to ask about how to fix Minecraft when it says "servers are down for maintenance" please help me fix this problem if possible
#553 [10:13] <urielsalis> ??> malpkakefirek win/dxdiag
#554 [10:13] <Absol> malpkakefirek: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#555 [10:13] <urielsalis> ??> Fafy ttols/hjt
#556 [10:14] <urielsalis> ??> Fafy tools/hjt
#557 [10:14] <Absol> Fafy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#558 [10:14] <Absol> Fafy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#561 [10:16] * Seiferu [webchat@host-156.194.79.227-static.tedata.net] has joined #minecrafthelp
#562 [10:17] <Seiferu> Hello~ i'm currently unable to log into my account in the launcher and in the mojang site, says my credentials are wrong....if i try and send a forgot password to my gmail, i get no emails, even after trying countless times, any idea what to do?
#563 [10:18] <urielsalis> ??> Seiferu account/send-email
#564 [10:18] <Absol> Seiferu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#565 [10:18] <Absol> Seiferu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#566 [10:19] <Seiferu> yeah i already sent a support ticket
#567 [10:20] <Seiferu> but it's been quite a while and i'm really bored so i got desperate
#568 [10:20] <urielsalis> Seiferu, nothing we can do here, sorry
#569 [10:20] <Seiferu> alright, thanks~
#570 [10:21] <malpkakefirek> https://paste.ubuntu.com/p/bj6WkKQNRz/
#571 [10:24] <urielsalis> malpkakefirek, download and install https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-desktops/7th-gen-a6-9500-apu
#572 [10:24] <urielsalis> malpkakefirek, wait
#573 [10:24] <urielsalis> malpkakefirek, the driver is only available for Windows 10 and Windows7. You either need to upgrade to Windows 10 or downgrade to Windows 7
#574 [10:25] <malpkakefirek> but do you know what the problem is?
#575 [10:25] <urielsalis> malpkakefirek, you need to install the drivers for your graphics card, which are only avaiable for Windows 10 or 7
#576 [10:26] <urielsalis> malpkakefirek, so you need to upgrade to Windows 10 or downgrade to Windows 7 to install them
#577 [10:26] <malpkakefirek> ok. thanks
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#581 [10:35] * DamoPlayz [webchat@188.147.99.95.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#582 [10:36] <DamoPlayz> Hello i have a problem with Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#583 [10:36] <urielsalis> ??> DamoPlayz tools/hjt
#584 [10:36] <Absol> DamoPlayz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#585 [10:36] <Absol> DamoPlayz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#586 [10:38] <DamoPlayz> https://paste.ubuntu.com/p/Y9G62NHm3h/
#587 [10:39] <urielsalis> ??> DamoPlayz av/mcafee
#588 [10:39] <Absol> DamoPlayz: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#589 [10:39] <Absol> DamoPlayz: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#590 [10:39] <urielsalis> ??> DamoPlayz av/mcafee/uninstall
#591 [10:39] <Absol> DamoPlayz: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#592 [10:40] <DamoPlayz> this might be useful aswell this problem occured today i was playing on a server yesturday
#593 [10:41] <urielsalis> DamoPlayz, only on that server?
#594 [10:41] <DamoPlayz> no i play on different servers
#595 [10:44] <DamoPlayz> also that link you gave me dosent work anymore :/
#596 [10:44] <urielsalis> DamoPlayz, it does work from here
#597 [10:44] <webrosc> link is ok for me
#598 [10:46] <DamoPlayz> it takes me to this site
#599 [10:46] <DamoPlayz> https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&articleId=TS101331&_afrLoop=1175160151547737&leftWidth=0%25&showFooter=false&showHeader=false&rightWidth=0%25¢erWidth=100%25#!%40%40%3FshowFooter%3Dfalse%26_afrLoop%3D1175160151547737%26articl
#600 [10:46] <DamoPlayz> eId%3DTS101331%26leftWidth%3D0%2525%26showHeader%3Dfalse%26wc.contextURL%3D%252Fspaces%252Fcp%26rightWidth%3D0%2525%26centerWidth%3D100%2525%26_adf.ctrl-state%3D2rrvjeoto_265
#601 [10:52] <DamoPlayz> ok i did everything you asked me too so far
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#603 [10:53] <urielsalis> DamoPlayz, you need to follow the instructions in that link
#604 [10:54] * pvpxxghg [webchat@p4FC0C867.dip0.t-ipconnect.de] has quit. (Client Quit)
#605 [10:54] <DamoPlayz> it takes me to a different site
#606 [10:55] <urielsalis> DamoPlayz, yes
#607 [10:55] <urielsalis> DamoPlayz, you need to follow the instructions there
#608 [10:56] * fanda20039 [webchat@95-85-192-113.metronet.cz] has joined #minecrafthelp
#609 [10:56] <DamoPlayz> theres no instruction there :/ where can i send a screenshot to show you maybe that will help
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#611 [10:57] <urielsalis> DamoPlayz, imgur.com
#612 [10:57] * Moondust2007 [webchat@100-42-255-219.eastlink.ca] has joined #minecrafthelp
#613 [10:57] <Moondust2007> cannot download game
#614 [10:57] <urielsalis> Moondust2007, what happens when you try?
#615 [10:58] <DamoPlayz> https://imgur.com/KAB7MAi
#616 [10:58] <Moondust2007> it tells me that there is an error
#617 [10:58] <urielsalis> Moondust2007, what error?
#618 [10:58] <Moondust2007> hold on I will try again for exact message
#619 [10:59] <urielsalis> DamoPlayz, go to https://service.mcafee.com/FAQDocument.aspx?id=TS101331 again
#620 [10:59] <DamoPlayz> thats where it takes me when i click it :/
#621 [10:59] <Moondust2007> the system administrator has set policies to prevent this installation
#622 [11:00] <urielsalis> Moondust2007, you need to contact the system administrator so he can allow the game to be installed
#623 [11:00] <mattym> DamoPlayz, This is the direct link to the tool http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#624 [11:00] <mattym> DamoPlayz, Download and run that.
#625 [11:00] <Moondust2007> how do I do that?
#626 [11:00] <urielsalis> Moondust2007, its this a work or school pc?
#627 [11:00] <Moondust2007> no home
#628 [11:01] <urielsalis> Moondust2007, who set the computer up?
#629 [11:01] <Moondust2007> I did
#630 [11:01] <Moondust2007> i just followed the questions to set it up
#631 [11:01] <mattym> Moondust2007, Was it bought second-hand, used, or refurbished?
#632 [11:01] <Moondust2007> new
#633 [11:02] <urielsalis> Moondust2007, type Local Security Policy
#634 [11:02] <urielsalis> Moondust2007, and click enter
#635 [11:05] <Moondust2007> it says to log in with administrative rights, then start programs etc. Shouldn't i already have administrative rights?
#636 [11:05] <mattym> Moondust2007, Are you sure you bought the computer brand new, and no one else performed any setup steps for you?
#637 [11:06] <Moondust2007> i bought it through staples
#638 [11:06] <mattym> Moondust2007, When?
#639 [11:06] <Moondust2007> end of November this year for my daughter for xmas
#640 [11:06] <mattym> Moondust2007, Are you on the PC currently?
#641 [11:07] <Moondust2007> the description on my order receipt (online) does not say refurbished
#642 [11:07] <Moondust2007> yes i am
#643 [11:07] <mattym> Moondust2007, Did you install any Parental Control software?
#644 [11:07] <Moondust2007> i did not do anything
#645 [11:07] <mattym> ??> Moondust2007 win/dxdiag
#646 [11:07] <Absol> Moondust2007: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#647 [11:07] * DamoPlayz [webchat@188.147.99.95.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#648 [11:08] <urielsalis> Moondust2007, basically, it sounds like a work pc that they just deleted stuff without reinstalling. One of the policies set(prevent all software from being installed) its blocking the installation. We are trying to verify that to help you remove the policy
#649 [11:09] <Moondust2007> oh wow that looks complicated
#650 [11:09] <urielsalis> Moondust2007, follow the instructions Absol gave you
#651 [11:09] * DamoPlayz [webchat@188.147.99.95.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#652 [11:09] <DamoPlayz> i am back after a restart
#653 [11:10] <urielsalis> DamoPlayz, try to play now
#654 [11:11] <Moondust2007> i will try, this makes me nervous. I'm scared to make a wrong move. Hopefully i will be back as it says i will need to reboot
#655 [11:12] <webrosc> getting a dxdiag log doesn't need a reboot
#656 [11:12] <urielsalis> Moondust2007, what is telling you to reboot?
#657 [11:13] <DamoPlayz> still same thing happends
#658 [11:14] <urielsalis> DamoPlayz, what server this happens in?
#659 [11:15] <Moondust2007> i thought it said to reboot, i am ready to paste in ubuntu paste
#660 [11:17] <DamoPlayz> on realms it started there
#661 [11:17] <urielsalis> DamoPlayz, can you try connecting to mctest.ae97.net?
#662 [11:17] <mattym> Moondust2007, We need the link you create on the paste site.
#663 [11:17] <DamoPlayz> sure
#664 [11:18] <DamoPlayz> im in it and it works fine
#665 [11:19] <Moondust2007> ok i copied the link, what do i do now?
#666 [11:19] <mattym> Moondust2007, Give us the linkl
#667 [11:19] <Moondust2007> https://paste.ubuntu.com/p/hWDryfDnR4/
#668 [11:20] <mattym> Moondust2007, Ok
#669 [11:20] <mattym> Moondust2007, One moment.
#670 [11:20] <Moondust2007> no problem
#671 [11:20] <urielsalis> Its Windows S
#672 [11:20] <urielsalis> Moondust2007, go to settings
#673 [11:20] <mattym> Yeah just getting the article on that
#674 [11:21] <urielsalis> mattym, https://support.microsoft.com/en-gb/help/4020089/windows-10-in-s-mode-faq
#675 [11:21] <urielsalis> Moondust2007, once you have opened it, let me know
#676 [11:21] <mattym> Yeah
#677 [11:21] <webrosc> thats faq i'm reading as don't know s mode
#678 [11:21] <mattym> Locked down mode they made for Win10
#679 [11:21] <urielsalis> webrosc, basically, "Security mode" for Windows that only allows windows store apps
#680 [11:21] <mattym> UWP apps only be default
#681 [11:21] <webrosc> eewww, why
#682 [11:21] <mattym> by*
#683 [11:21] <DamoPlayz> i have joined the server and was able to break blocks and it didnt kick me out
#684 [11:21] <mattym> webrosc, "Family Security"
#685 [11:22] <urielsalis> DamoPlayz, sounds like a issue with the server you are playing then
#686 [11:22] <urielsalis> DamoPlayz, if you are getting that on realms, try restarting it
#687 [11:22] <DamoPlayz> but its strange because its the minecraft realm server and before i never had an issue with them
#688 [11:22] <Moondust2007> i feel so stupid,
#689 [11:23] <urielsalis> DamoPlayz, try restarting the realm
#690 [11:23] <urielsalis> Moondust2007, dont be :P
#691 [11:23] <Moondust2007> that site is open in, there is only an option to download as text
#692 [11:23] <DamoPlayz> ok
#693 [11:23] <urielsalis> Moondust2007, they are shipping them in that mode nowadays, its super limiting
#694 [11:23] <urielsalis> Moondust2007, click on the search icon on windows and type "Settings"
#695 [11:23] * RoGo [webchat@a89-183-62-106.net-htp.de] has joined #minecrafthelp
#696 [11:23] <Moondust2007> ok
#697 [11:24] <Moondust2007> open
#698 [11:24] <urielsalis> Moondust2007, on there, look for update and security
#699 [11:24] <Moondust2007> opened
#700 [11:24] <urielsalis> Moondust2007, click on it, and then on Activation
#701 [11:25] <Moondust2007> ok, activation
#702 [11:25] <urielsalis> Moondust2007, there should a section that says Switch to Windows 10 home, with a button that says Go to store
#703 [11:25] <urielsalis> Moondust2007, click on the Go to store button
#704 [11:25] <urielsalis> Moondust2007, the Windows store should open, with a page called Switch out of S mode, click on the Get button
#705 [11:26] <Moondust2007> there is an switch to windows 10 edition and an upgrade your dition of windows
#706 [11:27] <Moondust2007> should i choose switch to windows 10
#707 [11:27] <webrosc> yes
#708 [11:27] <webrosc> the upgrade one is to buy an upgrade of windows 10
#709 [11:28] <Moondust2007> ok, i am in the store, there is a free button, should i click on it?
#710 [11:28] <urielsalis> Morrolan, yep
#711 [11:29] <Moondust2007> switch out of s mode, what is s mode?
#712 [11:29] <webrosc> basically, "Security mode" for Windows that only allows windows store apps
#713 [11:30] <RoGo> I just bought and installed minecraft on Windows7, new jre 8 is installed. After starting I got the following error message: The game crashed whilst initializing game
#714 [11:30] <RoGo> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL -- I just tried to restart PC, but the same message appears. what should I do now?
#715 [11:30] <Moondust2007> OOHHHH,
#716 [11:30] <mattym> ??> RoGo win/dxdiag
#717 [11:30] <Absol> RoGo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#718 [11:30] <Moondust2007> it has been many many years since i have been in school, this is pretty much Greek to me. I apologize for the confusion.
#719 [11:31] <mattym> Moondust2007, What was the last step you were able to complete, or is the computer in the process of doing something still?
#720 [11:31] * RoGo [webchat@a89-183-62-106.net-htp.de] has quit. (Quit: webchat.esper.net)
#721 [11:32] <Moondust2007> i have to set up a Microsoft acct, my internet is slow
#722 [11:32] <urielsalis> Moondust2007, you have a hotmail.com or outlook.com email address?
#723 [11:33] <Moondust2007> gmail
#724 [11:34] <DamoPlayz> same thing happend after i restarted
#725 [11:34] <urielsalis> Moondust2007, then follow the instructions that the installer is giving you to create a microsoft account
#726 [11:34] <urielsalis> Moondust2007, just note that the game might struggle a lot running on that laptop
#727 [11:35] <urielsalis> Moondust2007, Windows 10 S is basically andorid/ios. Its used on pcs that are too weak to run normal Windows, and usually they use the same processors as mobile phones
#728 [11:35] <Moondust2007> ok
#729 [11:35] * Ruru2003 [webchat@5-12-82-87.residential.rdsnet.ro] has joined #minecrafthelp
#730 [11:36] <Ruru2003> hy, i just by the licence, but i can play only demo version. pls help
#731 [11:36] <mattym> ??> Ruru2003 launcher/relog
#732 [11:36] <Absol> Ruru2003: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#733 [11:37] <Ruru2003> ok, thanks, i try now
#734 [11:38] <Ruru2003> thankssss....it works
#735 [11:38] <Ruru2003> thanks Absol
#736 [11:38] <mattym> Ruru2003, Enjoy.
#737 [11:38] <Ruru2003> tx +mattym
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#740 [11:43] <DamoPlayz> so i looked at other server and its working fine its just a problem with the realm server
#741 [11:46] <Moondust2007> this may take awhile, there is 39 items in the app store to download, i am going to try to skip or x out the ones i don't need like groove music and solitaire but hopefully after this i will be able to download the game.
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#744 [11:52] <RoGo> the link to my dxdiag: https://paste.ubuntu.com/p/HsnH49KWrj/
#745 [11:53] * Carolyn [webchat@64-130-175-118.pool.dsl.scrtc.com] has joined #minecrafthelp
#746 [11:53] <DamoPlayz> every non mojang hosted server works fine, however everytime i join a realm server i get the Internal Exeption error
#747 [11:53] <Carolyn> I can't get my card to approve in order to buy game, Java addition on the computer. HELP
#748 [11:54] <webrosc> RoGo, your computer doesn't meet the requirements for minecraft
#749 [11:54] <webrosc> Carolyn, is it a prepaid card?
#750 [11:54] <Carolyn> No it is my bank card, and there is money in there..lol
#751 [11:54] <Carolyn> I appreciate the help
#752 [11:54] <urielsalis> Carolyn, have you tried calling them?
#753 [11:55] <webrosc> Carolyn, contact your bank, make sure they are not blocking it
#754 [11:55] <urielsalis> Carolyn, its a international transaction to sweden so you might need to ask to allow it
#755 [11:55] <urielsalis> webrosc, Carolyn Usually I have to call visa, not my bank :P
#756 [11:55] <webrosc> depends on the bank/provider
#757 [11:55] <Carolyn> Okay, so call Visa and let them know i am making this charge, please approve it???
#758 [11:55] <urielsalis> Carolyn, pretty much
#759 [11:56] <Carolyn> Okay, thanks guys I greatly appreciate the help. CAn you guys give me a number to call minecraft as well?
#760 [11:56] <webrosc> Mojang don't have a call line
#761 [11:57] <Carolyn> Okay, thanks
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#764 [12:03] <mattym> FYI when they say, there is money on the card, or in the bank. Thats a debit card. Not accepted in US.
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#767 [12:08] <RoGo> thanks, am I right to check that the problem is the graphics card?
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#771 [12:11] <webrosc> the computer is too old
#772 [12:11] <webrosc> not just the gpu
#773 [12:11] <mattym> RoGo, Its a laptop. So it doesn't matter which part the problem is.
#774 [12:16] <urielsalis> mattym, some people mean that when they still have credit limit on their cards .-.4
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#777 [12:19] <singymate> Hi, does anyone know how to open my server.jar file I downloaded from the Minecraft server site??
#778 [12:19] <RoGo> thanks very much, we will try with another PC. Bye
#779 [12:20] <urielsalis> ??> singymate mp/server-setup
#780 [12:20] <Pavle1969> can anyone help me because my game is constantly crashing and I get crash report that im using mods and im not I noticed that every time I put sign on my chests or do it fast with esc button my game crashes why is that so ?
#781 [12:20] <Absol> singymate: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#782 [12:20] <urielsalis> ??> Pavle1969 win/reinst
#783 [12:20] <Absol> Pavle1969: You may need to reinstall the locally installed files that Minecraft puts into place.
#784 [12:20] <Absol> Pavle1969: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#786 [12:21] <singymate> The file it tells me to download is minecraft_server.1.13.2.jar and it creates a file called server.jar. If i double click it nothing happens.
#787 [12:22] * rachael [webchat@71-11-236-6.dhcp.ftwo.tx.charter.com] has quit. (Client Quit)
#788 [12:24] <singymate> Is the %AppData% to do with running a server for friends to join? Because it is the server.jar file it tells me to download?
#789 [12:25] <singymate> It is suppose to create more files when you double-click server.jar file but, nothing happens.
#790 [12:25] <singymate> It is suppose to create more files when you double-click server.jar file but, nothing happens.
#791 [12:26] * RoGo [webchat@a89-183-62-106.net-htp.de] has left #minecrafthelp
#792 [12:28] <singymate> PLEASE lol?
#793 [12:29] <urielsalis> singymate, follow the instructions Absol gave you
#794 [12:30] <urielsalis> singymate, its not supposed to work by just double clicking
#795 [12:31] <singymate> it worked for my friend
#796 [12:31] * Webchat_41203 [webchat@104-136-204-168.res.bhn.net] has joined #minecrafthelp
#797 [12:31] * Espercorn kicked Webchat_41203 from #minecrafthelp (Reason: ebchat_41203 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#798 [12:31] <singymate> i have downloaded the .bat file
#799 [12:31] <singymate> so the server is up and running
#800 [12:31] * Hayylie [webchat@162-229-80-51.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#801 [12:32] <singymate> but still need to get another file to change server settings
#802 [12:32] <urielsalis> singymate, the link I gave you explains everything
#803 [12:32] <singymate> will the instructions delete our progress even though it says there is nothing in the saves folfer lol sorry
#804 [12:34] <Hayylie> My Minecraft won't launch and keeps crashing right after it starts loading up. It'll sometimes say "IllegalStateExeption". How can I fix this? I've tried SO MANY THINGS!
#805 [12:35] <urielsalis> singymate, a server save is not stored in the saves folder, its stored in a world folder unless you changed it
#806 [12:35] <urielsalis> ??> Hayylie launcher/log
#807 [12:35] <Absol> Hayylie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#808 [12:35] <Hayylie> Thanks.
#809 [12:37] <singymate> I have checked the link and i'm pretty sure it says Double click the file and the server should start. It will write configuration files in the folder, and quit immediately. the file doesn,t run at all
#810 [12:38] <urielsalis> singymate, follow the instructions in the link to create a .bar
#811 [12:38] <urielsalis> .bat
#812 [12:39] <mattym> singymate, If its not working as described, you have skipped parts of the instructions. Read them all again, read them all before starting to do them so you know what will be required.
#813 [12:41] * ignisiii [webchat@072-178-088-199.res.spectrum.com] has joined #minecrafthelp
#814 [12:41] <ignisiii> I need help
#815 [12:42] <ignisiii> Unable to start Java. Error details: Access is denied Filename on disk: javaw.exe Path: D:\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe Exists: file
#816 [12:42] * New [webchat@204-195-13-167.wavecable.com] has joined #minecrafthelp
#817 [12:43] <ignisiii> how can I fix this, it won't let me start the game at all
#818 [12:43] * New [webchat@204-195-13-167.wavecable.com] has quit. (Client Quit)
#819 [12:43] <mattym> ignisiii, Why is it not installed to your OS drive. (main hard drive)
#820 [12:43] <ignisiii> it is
#821 [12:44] <mattym> ignisiii, Its looking for the installed files on the D drive
#822 [12:44] <ignisiii> okay so how can I get it to look for it
#823 [12:44] <mattym> ??> ignisiii win/reinst/full
#824 [12:44] <Absol> ignisiii: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#825 [12:44] <Absol> ignisiii: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#826 [12:44] <mattym> ignisiii, Make sure you do not make any changes to where it wants to install or any options while doing the clean install.
#827 [12:46] <ignisiii> see the last time i reinstalled it normally even on the main hard drive and it still gives me this eror
#828 [12:46] <singymate> Sorry but I do not understand all this lol
#829 [12:46] <ignisiii> that's why im confused
#830 [12:48] <urielsalis> singymate, if you dont understand the instructions, you shouldnt be hosting a server
#831 [12:49] <singymate> I have tried to follow the instructions to the letter but in cmd it says the suntax of the command issn't correct
#832 [12:49] <urielsalis> singymate, that means you are typing iit wrong
#833 [12:50] <mattym> singymate, Again, review and double check all the information in the article you were linked. Do not assume anything, check that you have done everything.
#834 [12:50] <singymate> I have hoted a Minecraaft server before just by double clicking the server.jar file and it ran perfectly
#835 [12:51] <singymate> but now i want to run another years later it won't work
#836 [12:51] <mattym> singymate, If you still cannot get it working, then as previously stated, running your own server is not for you.
#837 [12:51] <singymate> Really?
#838 [12:51] <singymate> as stated before years ago i ran a server
#839 [12:52] <singymate> and the double-click the server.jar file worked for my friend as it created the files needed to run it after
#840 [12:53] <mattym> singymate, Well its not years before now is it? If its not working now you have omitted something from the instructions.
#841 [12:54] <mattym> singymate, If you cannot find that on your own, you have not read the instructions properly.
#842 [12:54] <mattym> singymate, If you cannot do it on your own, then consider a paid host.
#843 [12:54] <singymate> it says to To start the server, change to the Minecraft server folder (find the file path to which your server's jar file is) and open the windows command prompt (in Start, just type cmd and it should have a file name of cmd.exe), then enter the following command:
#844 [12:55] <mattym> singymate, I said to read over the entire page, and do not assume anything, check that everything is set up as it should be.
#845 [12:55] <mattym> singymate, You are only going over a small portion of that page.
#846 [12:56] <singymate> java -jar <server-file>
#847 [12:56] <singymate> Replace <server-file> with the server application file name, for example minecraft_server.1.9.4.jar.
#848 [12:56] <ignisiii> Error details: Access is denied Filename on disk: javaw.exe
#849 [12:56] <ignisiii> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#850 [12:56] <ignisiii> still giving me the error
#851 [12:56] <singymate> Now how would that appear exactly in cmd because i tried it
#852 [12:56] <urielsalis> singymate, if you get unknown command when trying to run that, it means you dont have java installed
#853 [12:57] <ignisiii> it ran it the first time and the second it just doesn't after that
#854 [12:57] <singymate> I have java installed because i have installed it a thousand times
#855 [12:57] <mattym> ignisiii, Ok, do you see an option to reset the Java on that error window?
#856 [12:57] <ignisiii> nope
#857 [12:57] <mattym> ignisiii, At least now its installed in the right place
#858 [12:57] <mattym> ??> ignisiii tools/hjt
#859 [12:57] <singymate> And i have checked in control panel/programs and it is there
#860 [12:57] <Absol> ignisiii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#861 [12:57] <Absol> ignisiii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#862 [12:58] <mattym> singymate, If the jar doesnt launch, the you do not have Java installed on your computer. which you would have known if you read the article.
#863 [12:59] <singymate> I do have it installed
#864 [12:59] <mattym> singymate, What does its details say?
#865 [13:00] <ignisiii> https://paste.ubuntu.com/p/DnDwZrmTJt/
#866 [13:00] <singymate> If i didn't i would not hhave the java control panel to check for updates, which by the way is up to date
#867 [13:00] <ignisiii> not sure if i did it right
#868 [13:00] <mattym> singymate, What do the details say
#869 [13:00] <singymate> What details sorry?
#870 [13:01] <mattym> singymate, For the Java you have installed
#871 [13:01] <singymate> you mean the version?
#872 [13:01] <urielsalis> ignisiii, uninstall super shield
#873 [13:02] <ignisiii> what why
#874 [13:02] <mattym> singymate, The version via the path its installed to.
#875 [13:02] <urielsalis> ignisiii, everything from PCPitstop
#876 [13:02] <urielsalis> ignisiii, its fake
#877 [13:02] <singymate> it's on my c drive if that is what you mean
#878 [13:02] <ignisiii> what do you mean? fake?
#879 [13:03] <ignisiii> how?
#880 [13:03] <mattym> singymate, What does the version number list in Programs and Features.
#881 [13:04] <urielsalis> ignisiii, most programs claiming to "tune up" your pc are fake
#882 [13:04] <webrosc> ignisiii, a scam, they don't work
#883 [13:04] <urielsalis> ignisiii, and from their website, they have a whitelist of things that are allowed to run in your pc, and thats whats preventing you from running the game
#884 [13:05] <ignisiii> okay ill give a shot
#885 [13:05] <singymate> java 8 update 192 (64-bit)
#886 [13:05] <singymate> https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html?ssSourceSiteId=otnes
#887 [13:05] <mattym> singymate, Is it the only one listed on that page?
#888 [13:06] <singymate> this is the link i got it from too
#889 [13:06] <singymate> and yes
#890 [13:06] <mattym> singymate, When did you install it?
#891 [13:06] <singymate> yesterday and also today
#892 [13:06] <mattym> singymate, Have you restarted the PC since?
#893 [13:07] <mattym> or power cycled
#894 [13:07] <singymate> Yes i restarted it a hundred time to take effect
#895 [13:07] <ignisiii> thanks guys, you all are a real help
#896 [13:07] <singymate> And yes power cycled too
#897 [13:08] <mattym> singymate, Well for some reason your computer is not seeing it.
#898 [13:08] <mattym> singymate, Had you previously adjusted the PATH settings?
#899 [13:08] <singymate> don't think so
#900 [13:10] <mattym> singymate, Are you running the command from the folder you have your server files in?
#901 [13:10] <singymate> command?
#902 [13:11] <mattym> singymate, The batch file, or server starting command
#903 [13:11] <singymate> the file i downloaded yea? then yes
#904 [13:12] <mattym> singymate, Btw, once again this is all covered in the article that was linked and you can probably get through it faster on your own
#905 [13:24] <urielsalis> ??< mp/server-setup
#906 [13:25] <urielsalis> !kick singymate Read and understand the instructions in https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server. If you cant, look for someone that can or get a realm minecraft.net/realms
#907 [13:25] * Espercorn kicked singymate from #minecrafthelp (Reason: ingymate :(urielsalis) Read and understand the instructions in https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server. If you cant, look for someone that can or get a realm minecraft.net/realms)
#908 [13:32] * Tom [webchat@host31-49-228-79.range31-49.btcentralplus.com] has joined #minecrafthelp
#909 [13:33] <Tom> hello
#910 [13:33] <Tom> hello
#911 [13:36] * Tom [webchat@host31-49-228-79.range31-49.btcentralplus.com] has left #minecrafthelp
#912 [13:37] * justgamer34 [webchat@035-136-067-202.dhcp.bhn.net] has joined #minecrafthelp
#913 [13:39] <justgamer34> My computer uses Windows 10. I purchase Minecraft; but it crashes. OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#914 [13:40] <webrosc> ??> justgamer34 win/dxdiag
#915 [13:40] <Absol> justgamer34: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#916 [13:54] * mrroadd [webchat@79-114-72-164.rdsnet.ro] has joined #minecrafthelp
#917 [14:01] <mrroadd> Hey I have an issue, I recently started playing the 1.13.2 update, since I play mostly modded. The issue is that if I put minecraft in fullscreen whenever i exit fullscreen the game crashes; besides this there visual artifacts in menu, but haven't tried to see if they appear in game. The visual artifacts can be described as black bars spanning the
#918 [14:01] <mrroadd> whole screen sometimes, their positions depending where the mouse is. Any idea what may cause this?
#919 [14:03] <mattym> mrroadd, Did you give the vanilla profile a clean directory to work with?
#920 [14:04] <mrroadd> yes, I played modded using the twitch app, which as I am aware creates a minecraft folder for each modpack.
#921 [14:05] <mattym> mrroadd, Ok, so try the following as it should not effect any of that
#922 [14:05] <mattym> ??> mrroadd win/reinst
#923 [14:05] <Absol> mrroadd: You may need to reinstall the locally installed files that Minecraft puts into place.
#924 [14:05] <Absol> mrroadd: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#925 [14:08] <mrroadd> clearing the folder didn't solve anything, and reinstalling/reseting isn't an option since I use this PC for work too.
#926 [14:09] <mrroadd> I've read there are conflict with discord in the 1.13 FAQ. Could any of that cause this? The friends with which I play, don't have this issue if Discord may be the culprit
#927 [14:10] <urielsalis> mrroadd, the instructions are not for reinstalling windows, they are for reinstalling the game
#928 [14:16] * SaltyWest [webchat@166-70-225-112.xmission.com] has joined #minecrafthelp
#929 [14:17] <SaltyWest> Having trouble getting the new Minecraft launcher running on Xubuntu 16.04. Anyone here that can help?
#930 [14:19] <SaltyWest> The Minecraft.deb won't run since it's an AMD archtecture and I'm running i386.
#931 [14:20] <SaltyWest> The files extracted from the raw linux "tar.gz" won't execute even after I "chmod" the sh files.
#932 [14:24] * justgamer34 [webchat@035-136-067-202.dhcp.bhn.net] has quit. (Quit: webchat.esper.net)
#933 [14:28] * frank [webchat@5ac853a4.bb.sky.com] has joined #minecrafthelp
#934 [14:28] <frank> hello
#935 [14:28] <frank> i need help
#936 [14:29] * Rekeeia [webchat@247-209-190-190.cab.prima.net.ar] has joined #minecrafthelp
#937 [14:29] <frank> hello
#938 [14:29] <Rekeeia> Hello, i have a question
#939 [14:29] <Rekeeia> :)
#940 [14:29] <frank> wot
#941 [14:30] <Rekeeia> My brother bought for me Minecraft java edition
#942 [14:30] <frank> ok
#943 [14:30] <Rekeeia> and i think i used the gift code in the microsoft windows 10 edition...
#944 [14:30] <urielsalis> hi frank, with?
#945 [14:30] <Rekeeia> is there a diference?
#946 [14:30] <frank> yes
#947 [14:30] <frank> big difference
#948 [14:30] <Rekeeia> because i cant use java edition now, cause it says i dont have the game
#949 [14:30] <urielsalis> Rekeeia, the windows 10 edition is a different game, you cant use the code of a java edition for that
#950 [14:30] <Rekeeia> :(
#951 [14:30] <Rekeeia> oh, so i ruined my present
#952 [14:31] <urielsalis> Rekeeia, no
#953 [14:31] <Rekeeia> is there a solution?
#954 [14:31] <urielsalis> Rekeeia, you probably got a windows 10 edition code
#955 [14:31] <urielsalis> Rekeeia, instead of a java edition cod
#956 [14:31] <frank> can you help me please
#957 [14:31] <urielsalis> frank, you still havent asked anything
#958 [14:31] <frank> ok sorry
#959 [14:31] <frank> my java version wont respond
#960 [14:31] <urielsalis> Rekeeia, you bought the gift code yourself or he bought it for you?
#961 [14:32] <Rekeeia> he bought it for me
#962 [14:32] <urielsalis> Rekeeia, or you bought the account in minecraft.net?
#963 [14:32] <urielsalis> Rekeeia, where did he buy the code?
#964 [14:32] <Rekeeia> from minecraft.net
#965 [14:32] <urielsalis> Rekeeia, and where did you activate it?
#966 [14:33] <urielsalis> frank, can you be more specific?
#967 [14:33] <frank> everytime i load my game it shows picture of mojang and it wont respond
#968 [14:33] <urielsalis> ??> frank win/dxdiag
#969 [14:33] <Absol> frank: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#970 [14:33] <Rekeeia> thats my problem.. i thought it was the same.. and the page derivated me to the microsoft store to use de gift code, not directly from minecraft.net :(
#971 [14:34] <Rekeeia> so i used the code wrong i guess
#972 [14:34] * Kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#973 [14:34] <urielsalis> Rekeeia, sounds like he gave you his free code for the windows 10 edition instead of a gift code for the java edition
#974 [14:34] <Rekeeia> yes, but he has the java edition launcher... i think i used it wrong
#975 [14:34] <Rekeeia> in that case, i cant recover it, right?
#976 [14:35] <urielsalis> Rekeeia, when you buy the Java edition you get a free code for the windows 10 edition
#977 [14:35] <urielsalis> Rekeeia, sounds like he gave you that instead of buying a gift code
#978 [14:35] <Rekeeia> ooooooooh
#979 [14:35] <Rekeeia> could be
#980 [14:35] <frank> oooooooooooooh
#981 [14:35] <urielsalis> Rekeeia, If he bought you a gift code for java edition, you can redeem it on https://minecraft.net/en-us/redeem/
#982 [14:36] <Rekeeia> there i insert the code again?
#983 [14:36] * Kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#984 [14:36] <urielsalis> Rekeeia, it wont work if its a windows 10 gift code. It has to be a Java edition gift code
#985 [14:36] <Kim> Everytime I try to enter a world on my Minecraft Java Edition it crashes
#986 [14:36] <urielsalis> ??> Kim launcher/log
#987 [14:37] <Absol> Kim: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#988 [14:37] * clix100 [webchat@pool-108-44-34-139.albyny.fios.verizon.net] has joined #minecrafthelp
#989 [14:37] <frank> hello
#990 [14:38] <clix100> I'm not receiving any "reset password" emails. Any idea why?
#991 [14:39] * frank [webchat@5ac853a4.bb.sky.com] has quit. (Quit: webchat.esper.net)
#992 [14:39] <urielsalis> ??> clix100 account/send-email
#993 [14:39] <Absol> clix100: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#994 [14:39] <Absol> clix100: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#995 [14:41] <clix100> Sounds good, I just did that. I've done everything listed in the help section. Feels odd not being able to troubleshoot the problem at - all. Thank you anyways.
#996 [14:42] * Rekeeia [webchat@247-209-190-190.cab.prima.net.ar] has quit. (Quit: webchat.esper.net)
#997 [14:42] <urielsalis> clix100, yeah, we dont have access to accounts here
#998 [14:42] <urielsalis> clix100, and if you dont receive the email, most likely is that someone else changed it to their own
#999 [14:44] <clix100> That's worrisome, but I'll just have to wait for support to get back to me. Just posted here to assure that it was not a common problem. Thanks though.
#1000 [14:45] * AlexanderCrack [webchat@187-177-63-82.dynamic.axtel.net] has joined #minecrafthelp
#1001 [14:45] <AlexanderCrack> hola
#1002 [14:46] <AlexanderCrack> hello?
#1003 [14:46] <AlexanderCrack> help me pls!
#1004 [14:46] <urielsalis> AlexanderCrack, with?
#1005 [14:47] <AlexanderCrack> This chat is to solve problems in the Minecraft account?
#1006 [14:47] <urielsalis> AlexanderCrack, no
#1007 [14:47] <urielsalis> AlexanderCrack, no
#1008 [14:47] * urielsalis [~urielsali@irc.urielsalis.me] has left #minecrafthelp
#1009 [14:48] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#1010 [14:48] <AlexanderCrack> what is it?
#1011 [14:48] <AlexanderCrack> because I understood that
#1012 [14:48] <urielsalis> AlexanderCrack, espanol?
#1013 [14:48] <AlexanderCrack> si
#1014 [14:48] * Frank [webchat@5ac853a4.bb.sky.com] has joined #minecrafthelp
#1015 [14:48] <Frank> hello
#1016 [14:48] <urielsalis> AlexanderCrack, cual es el problema?
#1017 [14:49] <Frank> hi
#1018 [14:49] <AlexanderCrack> es que quiero saber si aqui puedo solucionar un problema
#1019 [14:49] <Frank> i have ubuntu paste
#1020 [14:49] <urielsalis> AlexanderCrack, depende del problema
#1021 [14:49] <urielsalis> Frank, post it here
#1022 [14:49] <Frank> ok
#1023 [14:49] <AlexanderCrack> ya verifique mi cuenta de mc, cheque todos los articulos y nada ya mande un correo al soporte de ayuda al cliente
#1024 [14:50] <AlexanderCrack> y ya paso 1 mes
#1025 [14:50] <Frank> w8 how do i paste it
#1026 [14:50] <AlexanderCrack> creo que es mucho
#1027 [14:50] <urielsalis> AlexanderCrack, pero cual es el problema?
#1028 [14:50] <urielsalis> Frank, you copy the link and paste it here
#1029 [14:50] <AlexanderCrack> no puedo inciar sesion en mi cuenta de mc
#1030 [14:50] <urielsalis> AlexanderCrack, que pasa cuando intentas?
#1031 [14:51] <Frank> do i download as text?
#1032 [14:51] <urielsalis> Frank, no
#1033 [14:51] <urielsalis> Frank, give us the link
#1034 [14:51] <Frank> ohhhh
#1035 [14:51] <AlexanderCrack> me aparece correo o usuario o contraseña incorrectos
#1036 [14:51] <Frank> https://paste.ubuntu.com/p/vMJnYv6rYv/
#1037 [14:51] <urielsalis> AlexanderCrack, y asumo que probaste reseteando tu contrasena?
#1038 [14:52] <AlexanderCrack> exacto, y no me envia ningun correo
#1039 [14:52] <AlexanderCrack> a mi bandeja
#1040 [14:52] <urielsalis> ??> Frank tools/hjt
#1041 [14:52] <Absol> Frank: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1042 [14:52] <Absol> Frank: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1043 [14:52] <urielsalis> AlexanderCrack, A Mojang les mandaste un mail en ingles no?
#1044 [14:52] <AlexanderCrack> si,en soporte al cliente
#1045 [14:52] <urielsalis> AlexanderCrack, e incluiste todos los datos que te pedian incluyendo transaction ID?
#1046 [14:52] <AlexanderCrack> si
#1047 [14:52] <urielsalis> AlexanderCrack, donde mandaste el email?
#1048 [14:52] <AlexanderCrack> con una captura con esos datos
#1049 [14:53] <AlexanderCrack> lo mande en el formulario
#1050 [14:53] <AlexanderCrack> del soporte
#1051 [14:53] <urielsalis> AlexanderCrack, sabes la fecha exacta de cuando los contactaste?
#1052 [14:53] <urielsalis> AlexanderCrack, estan respondiendo a casos del 15/12 ahora
#1053 [14:53] <AlexanderCrack> lo mande el 18 de diciembre
#1054 [14:53] <urielsalis> AlexanderCrack, entonces no fue hace un mes jaja
#1055 [14:54] <Frank> https://paste.ubuntu.com/p/csGyP8YcyF/
#1056 [14:54] <AlexanderCrack> pero tambien habia mandado antes, el 28 de noviembre
#1057 [14:54] <urielsalis> AlexanderCrack, solo trabajan en horario laboral y toda esta semana es feriado asi que estan trabajando con menos gente. Ademasss, es navidad asi que hay muchos contactos
#1058 [14:54] <urielsalis> AlexanderCrack, en unos dias te tendrian que contestar el mail que mandaste el 18
#1059 [14:54] <urielsalis> ??> Frank av/adwcleaner
#1060 [14:54] <AlexanderCrack> como cuando crees que sea
#1061 [14:54] <Absol> Frank: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1062 [14:54] <Absol> Frank: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1063 [14:55] <AlexanderCrack> por que yo hago tarea sobre eso
#1064 [14:55] <AlexanderCrack> es enserio
#1065 [14:55] <Frank> ok ty
#1066 [14:55] <urielsalis> AlexanderCrack, nadie sabe, estan respondiendo a casos del 15 ahora mismo
#1067 [14:55] <AlexanderCrack> y me estoy atrasando
#1068 [14:55] <AlexanderCrack> mm bueno
#1069 [14:55] <AlexanderCrack> gracias
#1070 [14:55] <AlexanderCrack> y tengo unas dudas
#1071 [14:56] <urielsalis> AlexanderCrack, diga
#1072 [14:56] <AlexanderCrack> primeramente feliz navidad
#1073 [14:56] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has joined #minecrafthelp
#1074 [14:56] <AlexanderCrack> y pasesela bien
#1075 [14:56] <urielsalis> AlexanderCrack, tu tambien :)
#1076 [14:56] <AlexanderCrack> eres de habla español?
#1077 [14:56] <urielsalis> AlexanderCrack, sep, Argentino viviendo en Espana jaja
#1078 [14:57] <AlexanderCrack> aaaaaa are xd
#1079 [14:57] <AlexanderCrack> como es que estas trabajando aca
#1080 [14:57] <AlexanderCrack> te pagan o algo asi?
#1081 [14:57] <urielsalis> AlexanderCrack, somos todos voluntarios aca
#1082 [14:57] <AlexanderCrack> a ok
#1083 [14:57] <egomine> My launch says error unable to save download .ogg and i have removed all potential bugs
#1084 [14:57] <urielsalis> ??> egomine tools/hjt
#1085 [14:57] <Absol> egomine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1086 [14:57] <Absol> egomine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1087 [14:58] * frank [webchat@5ac853a4.bb.sky.com] has joined #minecrafthelp
#1088 [14:58] <frank> hello
#1089 [14:58] <AlexanderCrack> de acuerdo, pues gracias por atenderme feliz navidad cuidate y que estes bien
#1090 [14:58] <AlexanderCrack> feliz año
#1091 [14:58] <AlexanderCrack> :)
#1092 [14:58] <egomine> im confused
#1093 [14:59] <urielsalis> AlexanderCrack, igualmente :)
#1094 [14:59] <urielsalis> egomine, with?
#1095 [14:59] * JediEthan [webchat@host-184-166-218-242.but-mt.client.bresnan.net] has joined #minecrafthelp
#1096 [14:59] <AlexanderCrack> adios
#1097 [14:59] * AlexanderCrack [webchat@187-177-63-82.dynamic.axtel.net] has quit. (Quit: webchat.esper.net)
#1098 [14:59] <egomine> How do i run hijack
#1099 [14:59] <frank> where is absol?
#1100 [14:59] * JediEthan [webchat@host-184-166-218-242.but-mt.client.bresnan.net] has quit. (Client Quit)
#1101 [15:00] <urielsalis> egomine, once you download it, you just double click it
#1102 [15:00] <urielsalis> ??> egomine tools/hjt
#1103 [15:00] <Absol> egomine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1104 [15:00] <Absol> egomine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1105 [15:00] <frank> absol i did the thing
#1106 [15:00] <webrosc> ??> frank bot
#1107 [15:00] <Absol> frank: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
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#1110 [15:01] <frank> so absol told me to instal adwcleaner and reset my pc, what now?
#1111 [15:02] <egomine> i accidentally shut the page canyou send the link once more please
#1112 [15:02] <webrosc> try m inecraft
#1113 [15:02] <frank> ok
#1114 [15:02] <webrosc> ??> egomine tools/hjt
#1115 [15:02] <Absol> egomine: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1116 [15:02] <Absol> egomine: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1117 [15:03] <frank> i think its working hol up
#1118 [15:03] * SaltyWest [webchat@166-70-225-112.xmission.com] has joined #minecrafthelp
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#1120 [15:04] <Kim> how do i post my error message from pastebin
#1121 [15:04] <webrosc> you post the pastebin link herre
#1122 [15:05] <Kim> https://paste.ubuntu.com/p/x6rHVw5Mrg/
#1123 [15:05] <Kim> thanks
#1124 [15:06] <webrosc> is that a converted world from 1.12?
#1125 [15:06] <webrosc> or a new world?
#1126 [15:10] <frank> thank you guys for being so thorough and helpful :)
#1127 [15:10] <egomine> i sent the log
#1128 [15:10] <frank> goodbye
#1129 [15:10] * frank [webchat@5ac853a4.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1130 [15:11] <egomine> did i send it correctly
#1131 [15:12] <webrosc> you need to post the link here
#1132 [15:12] <egomine> how? and what link?
#1133 [15:12] <webrosc> otherwise how can we read it
#1134 [15:12] <webrosc> "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1135 [15:13] * salvocrack_ [webchat@11-27-137-186.fibertel.com.ar] has joined #minecrafthelp
#1136 [15:13] <webrosc> like absol said
#1137 [15:13] * Archie082702 [webchat@c-73-72-89-42.hsd1.il.comcast.net] has joined #minecrafthelp
#1138 [15:13] <Archie082702> Hello?
#1139 [15:13] <Archie082702> ...
#1140 [15:13] <egomine> https://paste.ubuntu.com/p/3MMPrgXhpD/
#1141 [15:13] <webrosc> ??> Archie082702 ask
#1142 [15:13] <Absol> Archie082702: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1143 [15:13] <Absol> Archie082702: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1144 [15:14] <Archie082702> Okay
#1145 [15:14] <Archie082702> so
#1146 [15:14] <Archie082702> This happened in march and nowIt happened yesterday.
#1147 [15:14] <Archie082702> I try to login to my minecraft account
#1148 [15:14] <webrosc> just explain the issue, don't need a backstory
#1149 [15:14] <Archie082702> andIt says wrong password
#1150 [15:15] <Kim> can someone help me with this error https://paste.ubuntu.com/p/x6rHVw5Mrg/
#1151 [15:15] <Archie082702> so I try to change the password
#1152 [15:15] <webrosc> Archie082702, contact Mojang
#1153 [15:15] <Archie082702> and It the email doesnt show up
#1154 [15:15] <webrosc> we can't fix account issues
#1155 [15:15] <Archie082702> v_v
#1156 [15:15] <Archie082702> okay.
#1157 [15:15] <webrosc> ??> Archie082702 mojang/email
#1158 [15:15] <Absol> Archie082702: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1159 [15:15] <Absol> Archie082702: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1160 [15:15] <Archie082702> okay.
#1161 [15:16] <egomine> i sent the link
#1162 [15:16] <Archie082702> thank you
#1163 [15:16] * Anke [webchat@131.161.64.42] has joined #minecrafthelp
#1164 [15:16] <webrosc> egomine, couple things you need to do
#1165 [15:16] <Anke> Hello
#1166 [15:16] * salvocrack_ [webchat@11-27-137-186.fibertel.com.ar] has quit. (Client Quit)
#1167 [15:16] <webrosc> ??> egomine av.adwcleaner
#1168 [15:16] <webrosc> ??> egomine av/adwcleaner
#1169 [15:16] <Absol> egomine: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1170 [15:16] <Absol> egomine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1171 [15:16] <Archie082702> If your intrested in knowing webrosc, my emails for both these accounts are STLY0827@gmail.com and archetype827@gmail.com
#1172 [15:17] <webrosc> Archie082702, and? this is a community run chat
#1173 [15:17] <webrosc> NOTHING we can do
#1174 [15:17] <Archie082702> oh
#1175 [15:17] <Archie082702> okay
#1176 [15:17] <webrosc> ??> egomine av/norton
#1177 [15:17] <Absol> egomine: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#1178 [15:17] <webrosc> ??> egomine av/norton/uninstall
#1179 [15:17] <Archie082702> why is this thing here than
#1180 [15:17] <Absol> egomine: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#1181 [15:17] <Archie082702> I dont have that
#1182 [15:17] <webrosc> Archie082702, for none account related support
#1183 [15:18] <webrosc> Archie082702, the other messages are not for you
#1184 [15:18] <Archie082702> This is account related support
#1185 [15:18] <Anke> hey, my minecraft login only works by email and not by username
#1186 [15:18] <egomine> it says the site is unsafe
#1187 [15:18] <webrosc> Anke, thats how it should be
#1188 [15:18] <Archie082702> Migrate your account then Anke
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#1190 [15:18] * Kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1191 [15:18] <webrosc> egomine, it is safe, just chrome thinking nortons website is bad for some reason
#1192 [15:19] <webrosc> Anke, you login with email not username, that is correct
#1193 [15:19] <Anke> migrate? How?
#1194 [15:19] <webrosc> Anke, ignore what archie said
#1195 [15:19] <egomine> it says connection isnt private and wont let me continue
#1196 [15:19] * Kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#1197 [15:20] <webrosc> egomine, click advanced, then proceed
#1198 [15:20] <Kim> can someone help me with this error https://paste.ubuntu.com/p/x6rHVw5Mrg/
#1199 [15:20] <urielsalis> Kim, sounds like a corrupted world
#1200 [15:20] <webrosc> Kim, is that an old world, or a new one?
#1201 [15:20] <urielsalis> Kim, you have a backup right?
#1202 [15:20] * clix100 [webchat@pool-108-44-34-139.albyny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1203 [15:21] <Kim> new world
#1204 [15:21] <Kim> i just installed minecraft
#1205 [15:21] <Kim> dont need backup
#1206 [15:22] <webrosc> egomine, there is one more thing after you have run a scan and removed norton
#1207 [15:22] <Anke> I can only fix this problem by contacting Mojang, right?
#1208 [15:22] <webrosc> Anke, what problem? you are meant to login with email
#1209 [15:23] <egomine> its asking me to restart my computer, do i do it?
#1210 [15:23] <webrosc> egomine, yeah
#1211 [15:23] <egomine> ok
#1212 [15:23] <Anke> In minecraft I can not use username
#1213 [15:23] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1214 [15:24] <Anke> It was to be achieved in both ways, right? email and username
#1215 [15:24] <webrosc> Anke, the is NORMAL
#1216 [15:24] * Goosefart101 [webchat@c-98-199-192-94.hsd1.tx.comcast.net] has joined #minecrafthelp
#1217 [15:24] <webrosc> you login with email NOT username
#1218 [15:24] <Goosefart101> hello
#1219 [15:24] <Anke> What about using an old launcher?
#1220 [15:25] <webrosc> still email
#1221 [15:25] <webrosc> why use the old launcher? its old
#1222 [15:25] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has joined #minecrafthelp
#1223 [15:25] <Anke> To do some testing.
#1224 [15:26] <egomine> ok i restarted what do i do now
#1225 [15:26] <Goosefart101> how does this work?
#1226 [15:26] <Goosefart101> do i just say my issue
#1227 [15:26] <webrosc> Anke, ok, but either way, to login you use email
#1228 [15:26] <webrosc> Goosefart101, yes
#1229 [15:26] <webrosc> egomine, ok adwcleaner scanned and norton gone?
#1230 [15:26] <egomine> yes
#1231 [15:26] <egomine> wait
#1232 [15:27] <egomine> what is adwcleaner
#1233 [15:27] <webrosc> ??> egomine av/adwcleaner
#1234 [15:27] <Absol> egomine: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1235 [15:27] <Absol> egomine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1236 [15:27] <Goosefart101> whenever I enter one of my worlds, it immediately crashes after about a second or two, all of my other worlds work
#1237 [15:27] <Goosefart101> Ill put my crash log
#1238 [15:27] <webrosc> Goosefart101, post the crash via paste.ubuntu.com
#1239 [15:27] * Anke [webchat@131.161.64.42] has quit. (Quit: webchat.esper.net)
#1240 [15:28] <Kim> I just created a new world and got this error https://paste.ubuntu.com/p/zFt8SZQmFW/
#1241 [15:29] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has quit. (Client Quit)
#1242 [15:29] <Goosefart101> https://paste.ubuntu.com/p/z3X6btbYqY/
#1243 [15:31] <Kim> i keep getting process crashed with exit code 255
#1244 [15:31] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has joined #minecrafthelp
#1245 [15:31] <egomine> ok i restarted now what
#1246 [15:33] <egomine> Should i view the log file and send it or am i done?
#1247 [15:33] <webrosc> egomine, don't need to see the scan log
#1248 [15:33] <webrosc> try minecraft now
#1249 [15:34] <egomine> still doesnt work
#1250 [15:34] <egomine> i ran the scan and removed norton
#1251 [15:35] * Jake [webchat@host31-51-174-77.range31-51.btcentralplus.com] has joined #minecrafthelp
#1252 [15:35] <Jake> hello :)
#1253 [15:35] <Jake> can someone help me plz
#1254 [15:35] <webrosc> egomine, whats it doing now?
#1255 [15:35] <webrosc> Jake, with?
#1256 [15:36] <egomine> has the same error code
#1257 [15:36] <egomine> hold on a sec
#1258 [15:36] <Jake> basically when I try and load up a server it freezes on downloading terrain
#1259 [15:36] <webrosc> Jake, a server, or all servers?
#1260 [15:36] <Jake> all servers
#1261 [15:36] * kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#1262 [15:37] <kim> can someone help me with this. I get this error when I try to create a world. I just installed this on my pc https://paste.ubuntu.com/p/zFt8SZQmFW/
#1263 [15:38] <webrosc> kim, repeating yourself then leaving then returning won't get help faster
#1264 [15:38] <Jake> idk how to fix it :(
#1265 [15:38] <kim> i was disconnected
#1266 [15:38] * egomine [webchat@ip70-189-144-125.lv.lv.cox.net] has joined #minecrafthelp
#1267 [15:38] <webrosc> Jake, does single player work?
#1268 [15:38] <Jake> ill check now
#1269 [15:38] <webrosc> ??> egomine info/env-var
#1270 [15:39] <egomine> norton remove and reinstall is asking me to reinstall the norton products
#1271 [15:39] <egomine> oh wait no
#1272 [15:39] <urielsalis> ??> egomine info/vars
#1273 [15:39] <Absol> egomine: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#1274 [15:39] <Absol> egomine: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#1275 [15:39] <Absol> egomine: Restart your PC and come back to the channel for assistance removing the software that added it
#1276 [15:39] <Jake> um no singleplayer is not working
#1277 [15:40] <webrosc> egomine, thats one reason norton is hated ealong with others
#1278 [15:41] <webrosc> Jake, is it crashing, it just sitting on a screen?
#1279 [15:41] <egomine> where is the advanced system settings?
#1280 [15:41] <Jake> it just freezes on downloading terrain and my curser disappears
#1281 [15:41] <webrosc> ??> Jake tools/hjt
#1282 [15:41] <Absol> Jake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1283 [15:41] <Absol> Jake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1284 [15:42] <Jake> 2 seconds
#1285 [15:43] <webrosc> egomine, in windows search bar type in advanced system and run the one called advancedsystemproperties.exe
#1286 [15:43] <webrosc> systempropertiesadvanced.exe sorry
#1287 [15:44] <Jake> you want the link to the file right ?
#1288 [15:44] <webrosc> Jake, yes
#1289 [15:44] <Jake> its in a notepad so I cant copy a libk
#1290 [15:45] <Jake> link
#1291 [15:45] <webrosc> Jake, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1292 [15:45] <webrosc> like absol said
#1293 [15:46] <Jake> https://paste.ubuntu.com/p/VXrYZ6MPyt/
#1294 [15:46] <webrosc> Jake, you have malware
#1295 [15:46] <webrosc> ??> Jake av/adwcleaner
#1296 [15:46] <Absol> Jake: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1297 [15:46] <Absol> Jake: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1298 [15:47] <egomine> ok im on advanced system properties now what
#1299 [15:47] <Jake> I don't need help with the malware just mc
#1300 [15:47] <webrosc> egomine, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#1301 [15:47] <webrosc> Jake, the malware is causing mc to not work
#1302 [15:47] <egomine> its not there
#1303 [15:47] <urielsalis> ??> egomine tools/mch
#1304 [15:47] <Absol> egomine: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#1305 [15:47] <Absol> egomine: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#1306 [15:47] <Jake> quick question
#1307 [15:47] <webrosc> Jake, but is you want to leave your computer infested with malware thats your choice
#1308 [15:48] <Jake> where are you from ?
#1309 [15:48] <Jake> ok ill download it now
#1310 [15:48] <urielsalis> Jake, only messages starting with your name are for you
#1311 [15:48] <webrosc> me, the UK, others are from all over the world
#1312 [15:49] <Jake> one second
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#1314 [15:50] <egomine> the link isnt opening
#1315 [15:51] * Oj4breakfast [webchat@cpe-107-184-195-192.socal.res.rr.com] has joined #minecrafthelp
#1316 [15:52] <Oj4breakfast> Hello. Do purchases from the Minecraft Marketplace work with the Java Edition?
#1317 [15:52] <webrosc> Oj4breakfast, nope
#1318 [15:52] <webrosc> different games
#1319 [15:52] <egomine> it says open when done and then it disappears and nothing opens
#1320 [15:52] <Oj4breakfast> thank you! appreciate the help! :)
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#1322 [15:54] <urielsalis> egomine, you should see that something was downloaded
#1323 [15:54] <egomine> how
#1324 [15:55] <webrosc> egomine, hold on
#1325 [15:57] <kim> i just tried downloading java 8 and still got error code 255
#1326 [15:57] <kim> can someone please help
#1327 [15:57] <urielsalis> ??> egomine tools/mch
#1328 [15:57] <Absol> egomine: Download: https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#1329 [15:57] <Absol> egomine: We created a tool to gather some common diagnostic reports in a easier way. Please run it and follow its instructions. When you are done, paste the output in the channel
#1330 [15:57] * benjamindemers [webchat@216.8.241.93.etczone.com] has joined #minecrafthelp
#1331 [15:57] <urielsalis> egomine, once you click that link, you will see in the bottom of your browser that something was downloaded
#1332 [15:58] <benjamindemers> Hello, I cannot buy minecraft for my son. Says it cannot verify his email address after I click link in email giving permission.
#1333 [15:58] <egomine> it shows up in my bottom left hand corner and i click on it, it then says open when finished and i click on it. the image goesaway in the bottom corner and then nothing opens
#1334 [16:00] <webrosc> benjamindemers, you will need to contact Mojang in that case
#1335 [16:01] <benjamindemers> I have sent in a ticket.
#1336 [16:01] <benjamindemers> How long does it usually take?
#1337 [16:01] <webrosc> they will reply soon as they can
#1338 [16:01] <benjamindemers> Lots of people with the same issue.
#1339 [16:02] <benjamindemers> since 2012
#1340 [16:02] <webrosc> normally its a few days, longer if there is a backlog, and depends on time of year
#1341 [16:02] <egomine> this time it said open instead of open when finished, but nothing opened
#1342 [16:02] <urielsalis> benjamindemers, its holidays right now so they are on a reduced team
#1343 [16:02] <Goosefart101> I don't want to be pushy, but I put my crash report almost a half hour ago and unless I missed it, I haven't gotten a response
#1344 [16:02] <urielsalis> ??> egomine tools/teamviewer
#1345 [16:02] <Absol> egomine: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#1346 [16:02] <Absol> egomine: Teamviewer's website is here: https://www.teamviewer.com/en/index.aspx
#1347 [16:02] <webrosc> Goosefart101, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1348 [16:03] <urielsalis> webrosc, wrong user :P
#1349 [16:03] <webrosc> Goosefart101, sorry, wrong person
#1350 [16:03] <urielsalis> Goosefart101, we might miss it with all the stuff going around
#1351 [16:03] <webrosc> benjamindemers, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1352 [16:03] <urielsalis> Goosefart101, can you post it again?
#1353 [16:03] <benjamindemers> Okay. Thank you I will wait.
#1354 [16:03] <benjamindemers> Just seems like such a common complaint. Don't they want to sell new downloads?
#1355 [16:04] <urielsalis> benjamindemers, does it give you an error or it just didnt register that you clicked the verify email?
#1356 [16:04] <benjamindemers> If people have been experiencing this since 2012 and ALOT then it seems they just dont care or they dont want to sell new copies.
#1357 [16:04] <webrosc> benjamindemers, email verification isn't fool proof
#1358 [16:04] <webrosc> kim, sorry, still looks like world corruption
#1359 [16:04] <Goosefart101> I have one world that always crashes a few seconds afetr i enter it, all of my other worlds work
#1360 [16:04] <Goosefart101> https://paste.ubuntu.com/p/z3X6btbYqY/
#1361 [16:05] <egomine> i downloaded it
#1362 [16:05] <benjamindemers> It verified his email address for membership and then mine to send the email for my permission but would not verify it for actual purchase.
#1363 [16:05] <webrosc> benjamindemers, honestly, i've hardly heard of the issue your having, its not a huge problem loads of people are having
#1364 [16:05] <benjamindemers> You should google it then
#1365 [16:05] <urielsalis> benjamindemers, googling shows all issues as common :P
#1366 [16:06] <urielsalis> and if its showing you 2012 results, it means there arent many that are more recent
#1367 [16:06] <benjamindemers> I said since 2012 not ONLY 2012
#1368 [16:06] <urielsalis> benjamindemers, so to make it clear, you received the email for the verification for the actual purchase?
#1369 [16:06] <egomine> do i need to do anything
#1370 [16:06] <benjamindemers> Not looking to pick a fight. SHeesh
#1371 [16:06] <urielsalis> benjamindemers, or you didnt received it at all?
#1372 [16:07] <urielsalis> egomine, you downloaded https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe?
#1373 [16:08] <benjamindemers> I created an account for my son who is five. I then was prompted to verify his email. I verified his email account then logged in and merged to Mojang. I then started the process to purchase. Clicked the button and then it asked me for permission for my son to purchase. I entered my email address and it sent me an email. I got the email. I cl
#1374 [16:08] <benjamindemers> icked the link. It asked me for my sons email. I entered it in. Clicked submit. Got error that the email could not be verified.
#1375 [16:09] <egomine> i cant download that its not working
#1376 [16:09] <egomine> i downloaded the teamviewer
#1377 [16:09] <urielsalis> ??> egomine tools/teamviewer/send-info
#1378 [16:09] <Absol> egomine: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1379 [16:10] <benjamindemers> So I googled the problem and found lots of people having the same issue and one result said to come here.
#1380 [16:11] <benjamindemers> I also entered a ticket into the help system.
#1381 [16:11] <webrosc> benjamindemers, this is a community run support, we can't do anything account related as we are not Mojang
#1382 [16:11] <webrosc> so for now you will have to wait on Mojang
#1383 [16:11] <benjamindemers> Yeah, I get that.
#1384 [16:11] <benjamindemers> Well have a Happy Holiday Season folks!
#1385 [16:12] <Goosefart101> so now am i up?
#1386 [16:12] <benjamindemers> My son will not be happy. :( Seems silly that any other game I would be playing with him already.
#1387 [16:13] <Goosefart101> that was the most passive agressive thing ive ever seen
#1388 [16:13] <egomine> did i send the right things absol
#1389 [16:13] <urielsalis> egomine, you have to send it to me, not Absol
#1390 [16:13] <urielsalis> egomine, Absol is a bot
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#1392 [16:14] <egomine> ooooooo
#1393 [16:16] * a [webchat@179-98-12-234.dsl.telesp.net.br] has joined #minecrafthelp
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#1395 [16:22] <Goosefart101> ?
#1396 [16:22] <egomine> https://paste.ubuntu.com/p/743KZVdx2W/
#1397 [16:29] <Goosefart101> should I post it again?
#1398 [16:30] <urielsalis> Goosefart101, sounds like a corrupted world
#1399 [16:30] <Goosefart101> is there anytihng i can do about it?
#1400 [16:33] <urielsalis> Goosefart101, restoring from a backup
#1401 [16:33] <urielsalis> Goosefart101, or trying to manually edit it with mcedit
#1402 [16:33] <Goosefart101> i dont have any backups, so I guess Ill try mcedit
#1403 [16:34] <Goosefart101> what wouold I change to make it work?
#1404 [16:34] * PapaD [webchat@S0106105611b4750c.gv.shawcable.net] has joined #minecrafthelp
#1405 [16:38] * bianca [webchat@142.122.137.15] has joined #minecrafthelp
#1406 [16:38] <PapaD> We purchased mindcraft online store for grandson. Visa transaction got interrupted and received a call from bank asking to verify if the purchase was legitimate and we confirmed. Then they put through the transaction on visa. Afterwards, we never received a redemption code. We need to get an email from you with the code as we are only visiting our
#1407 [16:38] <PapaD> grandchildren and do not want to redeem on our own account as we only set up account to purchase a gift code for grandchild. So no redemption code, no transaction code from bank after conversation with them and yet we know we were charged. Help please!
#1408 [16:38] <bianca> hello
#1409 [16:38] <bianca> i bought mc but i need a code instead, however its making me buy it again. what do i do?
#1410 [16:39] <PapaD> Hello
#1411 [16:39] <Lord_Ralex> ??> PapaD mojang/email
#1412 [16:39] <Absol> PapaD: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1413 [16:39] <Absol> PapaD: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1414 [16:39] <bianca> i did email them
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#1416 [16:44] <Goosefart101> mcedit isn't working
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#1419 [16:49] <Savannah> just wondering if there is anyway to confirm I am an adult without putting in credit card details as I dont have one?
#1420 [16:50] * alyssa [webchat@c-73-133-107-52.hsd1.md.comcast.net] has joined #minecrafthelp
#1421 [16:50] <Cass> I'm trying to log into our sons account, but it said the password was wrong, so we got the email link to reset password, it is now saying error: to many reset attempts and we can't log in. How do I fix this? He got a new laptop for Christmas, and we are trying to set up Minecraft on it.
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#1423 [16:55] * aidan [webchat@c-76-24-167-52.hsd1.ma.comcast.net] has joined #minecrafthelp
#1424 [16:55] <aidan> hello i would like some help
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#1426 [16:57] * User2010 [webchat@207.38.138.155] has joined #minecrafthelp
#1427 [16:58] <User2010> Just downloaded Minecraft Java Edition, and it crashes every time I load a world. Help!
#1428 [16:59] <aidan> my mom just bought the game on my account but it wont let me play the game only the demo
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#1431 [17:03] <User2010> Sorry , but I don
#1432 [17:04] <Glitch> Hey there. I was on a few months ago while trying to get a server running, which was unsuccessful. I was wondering if anyone can help me have another go at this
#1433 [17:07] * aidan [webchat@c-76-24-167-52.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1434 [17:10] <User2010> We deleted and reinstalled Minecraft , and it still crashes. I was wondering if anyone could help.
#1435 [17:13] <mattym> User2010, It only crashes once you try to load into a world?
#1436 [17:17] * asig [webchat@108-218-18-133.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1437 [17:18] <asig> when I try to log in, it says game already running
#1438 [17:19] <asig> I even tried deleting game from computer and redownloading
#1439 [17:19] <urielsalis> asig, have you tried restarting your pc?
#1440 [17:19] <asig> yes
#1441 [17:20] <asig> not sure if it restarted after deleting or reloading though. Will try that and come back if needed.
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#1446 [17:42] <kim> would it help if i uninstall minecraft and reinstalled?
#1447 [17:43] * unhappyparent [webchat@213.158.51.64] has joined #minecrafthelp
#1448 [17:43] <unhappyparent> hello
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#1450 [17:55] * UDT [webchat@c-73-42-156-208.hsd1.wa.comcast.net] has joined #minecrafthelp
#1451 [17:55] <UDT> I have an issue where minecraft is failing to install any version
#1452 [17:56] <mattym> UDT, What happens when you try?
#1453 [17:57] <UDT> it kinda just sits there for 5-ish minutes then gives me an error
#1454 [17:57] <mattym> UDT, What is the exact error message you get?
#1455 [17:57] <UDT> "failed to download the file 1.8.9.jar"
#1456 [17:57] <mattym> ??> UDT error/download
#1457 [17:57] <Absol> UDT: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1458 [17:58] <UDT> I'll look through that and get back to you
#1459 [18:00] * Abzya [webchat@47.55.183.211] has joined #minecrafthelp
#1460 [18:00] <Abzya> Hello?
#1461 [18:01] <Abzya> when i open minecraft the it will open the game itself but nothing will load and it just says not responding until I close it
#1462 [18:01] <Abzya> badlion client works its just the legitimate minecraft launcher that doesn't
#1463 [18:02] <Abzya> i tried 1.13.2 and 1.8.9 (what i usually play on)
#1464 [18:03] <UDT> I searched for all the software on that list, the only thing I found was discord's overlay feature, which I disabled, and I still have the issue.
#1465 [18:03] <Abzya> the same one i do?
#1466 [18:03] <mattym> ??> UDT tools/hjt
#1467 [18:03] <Absol> UDT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1468 [18:03] <Absol> UDT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1469 [18:04] <UDT> Absol, it's a brand new computer
#1470 [18:04] <mattym> Abzya, Start by uninstalling any pirated software.
#1471 [18:04] <mattym> UDT, Doesnt make a difference.
#1472 [18:04] <Abzya> i just uninstalled badlion
#1473 [18:04] <Abzya> tha was the reason i installed badlion in the first place, i was trying to play and the game wouldn't launch
#1474 [18:05] <mattym> ??> Abzya win/reinst
#1475 [18:05] <Absol> Abzya: You may need to reinstall the locally installed files that Minecraft puts into place.
#1476 [18:05] <Absol> Abzya: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1477 [18:05] <Abzya> I already did that...
#1478 [18:05] <Abzya> It still doesn't work
#1479 [18:06] <mattym> ??> Abzya tools/hjt
#1480 [18:06] <Absol> Abzya: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1481 [18:06] <Absol> Abzya: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1482 [18:06] <UDT> what exactly should I do wth hijackthis?
#1483 [18:07] <mattym> UDT, Read the instructions Absol wrote to you.
#1484 [18:08] * boom [webchat@cpe-74-128-132-156.kya.res.rr.com] has joined #minecrafthelp
#1485 [18:08] <UDT> https://paste.ubuntu.com/p/5bSgJqqnkm/
#1486 [18:09] <boom> I need help resetting security questions
#1487 [18:09] * boom [webchat@cpe-74-128-132-156.kya.res.rr.com] has quit. (Client Quit)
#1488 [18:09] <mattym> UDT, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1489 [18:10] <UDT> No, I currently don't have an antivirus or VPN, and I am the administrator.
#1490 [18:11] <Abzya> It says "For some reason your system denied write access to the Hosts File. If any hijacked domains are in this file, HiJackThis may Not be able to fix tis. If that happens, you need to edit the file yourseld. To do this, click Start, Run and type: notepad C:\\WINDOWS\System32\drivers\etc\hosts and press Enter, Find the line(s) HiJackThis report
#1491 [18:11] <Abzya> s and delete them. Save the file as 'hosts' (with quotes), and reboot. For Vista and above Simply: exit HiJackThis, right click on HiJackThis icon, choose Run as Administrator.
#1492 [18:11] <mattym> UDT, On the error window, it should have a button to show the full error, please copy what its showing there to the paste site and get a link to it.
#1493 [18:11] <mattym> Abzya, Hit the OK button and it will go on
#1494 [18:12] <Abzya> wait
#1495 [18:12] <Abzya> it worked this time
#1496 [18:12] <Abzya> a notepad automatically opened up
#1497 [18:12] <Abzya> alright thanks
#1498 [18:12] <Abzya> what do i do after the website
#1499 [18:12] <Abzya> wait
#1500 [18:12] <mattym> Abzya, Read back to the instructions Abzya wrote.
#1501 [18:12] <Abzya> this is all the applications on my computer
#1502 [18:12] <Abzya> isnt this for minecraft
#1503 [18:13] <mattym> Abzya, Yes
#1504 [18:13] <Abzya> is it for computer viruses?
#1505 [18:13] <urielsalis> Abzya, yes, the tool is meant to get a list of applications you are currently running so we can check if you have any of the uncompatible ones
#1506 [18:13] <Abzya> ohhh
#1507 [18:13] <Abzya> alrighty
#1508 [18:13] <Abzya> got a little fishy for a sec :p
#1509 [18:13] <urielsalis> Abzya, the name doesnt help :P
#1510 [18:14] <Abzya> i copyed all the things into the paster
#1511 [18:14] <Abzya> now what
#1512 [18:14] <mattym> Abzya, We need the link to it.
#1513 [18:14] <Abzya> ahh shit
#1514 [18:14] <Absol> Abzya: Please keep it civil
#1515 [18:14] <Abzya> oops
#1516 [18:14] <Abzya> sorry
#1517 [18:15] <Abzya> In you're dm's
#1518 [18:15] <mattym> Abzya, Please post it in the chat
#1519 [18:15] <Abzya> mattym
#1520 [18:15] <Abzya> i put it in your dms
#1521 [18:15] <mattym> ??> Abzya scold/pm
#1522 [18:15] <Absol> Abzya: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1523 [18:16] <Abzya> https://paste.ubuntu.com/p/hMvRv62HVY/
#1524 [18:16] <Abzya> its kinda private but whatever
#1525 [18:16] <urielsalis> ??> Abzya av/bytefence
#1526 [18:16] <Absol> Abzya: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1527 [18:16] <urielsalis> Abzya, also uninstall PremierOpinion, adwcleaner can do that for you
#1528 [18:16] <Abzya> is that it?
#1529 [18:16] <urielsalis> ??> Abzya av/adwcleaner
#1530 [18:16] <Absol> Abzya: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1531 [18:16] <Abzya> alrighty
#1532 [18:16] <Absol> Abzya: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1533 [18:17] <urielsalis> And...
#1534 [18:17] <urielsalis> ??> Absol net/hamachi
#1535 [18:17] <Absol> Absol: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#1536 [18:17] <Absol> Absol: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#1537 [18:17] <urielsalis> Abzya, ^
#1538 [18:17] <Abzya> i used that to play single player worlds wioth my friends
#1539 [18:17] <urielsalis> Abzya, you can host your own server, realms or setup a vpn
#1540 [18:17] <UDT> I tried deleting everything relating to minecraft then redownloading and now when I try installing it with the installer it says a newer version of minecraft is already installed
#1541 [18:17] <mattym> Abzya, Honestly, just review this list, because you have several issues there, https://minecraftirc.net/support-articles/known-incompatible-software/
#1542 [18:18] <Abzya> i dont have money for that
#1543 [18:18] <Abzya> alrighty
#1544 [18:18] <urielsalis> hosting servers is free
#1545 [18:18] <urielsalis> UDT, download the latest launcher from minecraft.net/download
#1546 [18:18] <Abzya> are there any viruses though?
#1547 [18:19] <urielsalis> Abzya, Premieropinion
#1548 [18:19] <Abzya> that's a virus
#1549 [18:19] <Abzya> alrighty
#1550 [18:19] <urielsalis> Abzya, and I would consider bytefence a scam at best, malware at worst
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#1553 [18:22] <Abzya> alright
#1554 [18:22] <Abzya> yeah it's taking like 15 minutes to uninstal
#1555 [18:22] <Abzya> i might just get my dad to reset my pc altogether
#1556 [18:23] * Wojciech [webchat@d47-69-90-72.try.wideopenwest.com] has joined #minecrafthelp
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#1558 [18:24] * UDT [webchat@c-73-42-156-208.hsd1.wa.comcast.net] has joined #minecrafthelp
#1559 [18:25] <UDT> MinecraftInstaller is taking forever to download
#1560 [18:25] <UDT> by forever I mean a literal hour is how long it's supposed to take
#1561 [18:26] <urielsalis> UDT, less than 1 minute
#1562 [18:26] <urielsalis> UDT, its the size of a song
#1563 [18:26] <UDT> well it's being funky on my end
#1564 [18:26] <UDT> so is anything on their site
#1565 [18:26] <urielsalis> UDT, what is your internet speed?
#1566 [18:26] <mattym> UDT, Is there space on the computer? Cause you never got me that full log before you decided to reinstall for some reason.
#1567 [18:26] * kim2 [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#1568 [18:26] <UDT> it's fast, let me run a quick test
#1569 [18:26] <urielsalis> UDT, its hosted in AWS, Amazon web service, along with 70% of the internet
#1570 [18:27] <UDT> 27.0 mbps download speed
#1571 [18:28] <UDT> I reset my router just a second ago
#1572 [18:28] <UDT> and it's acting the same on my laptop
#1573 [18:29] <UDT> and there is space
#1574 [18:29] * kim [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1575 [18:29] * kim2 [webchat@104-48-45-160.lightspeed.gnvlsc.sbcglobal.net] has quit. (Client Quit)
#1576 [18:29] <mattym> UDT, Once you get it reinstalled get us the full error info.
#1577 [18:29] <Abzya> yeah ther's over 1,000 files for bytefence its still uninstalling
#1578 [18:29] <UDT> oh wow now it's saying 0 bytes per second
#1579 [18:39] * Abzya [webchat@47.55.183.211] has joined #minecrafthelp
#1580 [18:40] <Abzya> I did all that and it still doesn't work
#1581 [18:41] <Abzya> oop
#1582 [18:41] <Abzya> i figured it out
#1583 [18:41] <Abzya> there were 2 minecrafts running in the background
#1584 [18:41] <Abzya> anyways thanks anyway for the help
#1585 [18:42] * Abzya [webchat@47.55.183.211] has quit. (Client Quit)
#1586 [19:44] * Skseaking [webchat@179-100-70-107.user.vivozap.com.br] has joined #minecrafthelp
#1587 [19:44] <Skseaking> algum brasileiro para me ajudar por gentileza?
#1588 [19:46] <mattym> ??> Skseaking lang/pt
#1589 [19:46] <Absol> Skseaking: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1590 [19:46] <Skseaking> Can someone help me please? I had a problem with my account and I do not know what else to do
#1591 [19:47] <mattym> Skseaking, Explain the problem
#1592 [19:48] <Skseaking> after I had this account migration I do not know what happened to mine, I tried to enter it and the password does not go, and when I try to put it I forgot my password in the email no one arrives for me
#1593 [19:48] <mattym> Skseaking, When did you migrate it?
#1594 [19:49] <Skseaking> I do not know the right date, but when I played in the old days I would go through Mojang
#1595 [19:49] <mattym> ??> Skseaking account/send-email
#1596 [19:49] <Absol> Skseaking: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1597 [19:49] <Absol> Skseaking: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1598 [19:51] <Skseaking> I do not know when I bought it and I do not know how to find this ID
#1599 [19:52] <mattym> Skseaking, Try asking them for other ways to verify or if they can assist you in finding it.
#1600 [20:19] * frogofdoom [webchat@174-16-177-117.hlrn.qwest.net] has joined #minecrafthelp
#1601 [20:44] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#1602 [20:47] * mimi [webchat@pool-71-127-208-64.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1603 [20:48] <mimi> I don't remember my old Minecraft email so it literally won't let me migrate my account. What do I do?
#1604 [21:32] * crazy [webchat@52-144-111-83.ptr.nxlink.com] has joined #minecrafthelp
#1605 [21:32] <crazy> hello
#1606 [21:33] <crazy> so im having this error Failed to download file. af_ZA.lang
#1607 [21:35] * Lord_of_Life [~Lord@77.28.208.202] has joined #minecrafthelp
#1608 [21:37] * Lord_of_Life_ [~Lord@77.28.104.79] has quit. (Ping timeout: 189 seconds)
#1609 [21:39] <mattym> ??> crazy error/download
#1610 [21:39] <Absol> crazy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1611 [21:56] * Funyon105 [webchat@71-89-58-172.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1612 [21:57] <Funyon105> Hello, I have a question.
#1613 [21:58] <Funyon105> So I recently bought Minecraft a few years back, but I used my school email to log in. As I graduated High-School, I don't have access to my account anymore as I forgot the password. And the email used has been disabled. I don't have the transaction ID number aswell. I was wondering what I should do.
#1614 [22:24] * Tyserkhan004 [webchat@69.sub-174-231-165.myvzw.com] has joined #minecrafthelp
#1615 [22:25] <Tyserkhan004> How do I fix this error when trying to buy minecraft? "An error occurred while placing order, please verify credit card info and try again"
#1616 [22:27] <Tyserkhan004> HELLO??
#1617 [22:41] * Relluocs [webchat@136.223.213.112.sta.dodo.net.au] has joined #minecrafthelp
#1618 [22:43] <Relluocs> Hi I haven't logged into my account for a while and I've forgotten both my security questions and my password and I'm not sure what to do. Can you please help me?
#1619 [22:46] * Relluocs [webchat@136.223.213.112.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#1620 [23:00] * shorey [webchat@23-115-82-125.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#1621 [23:01] <shorey> i just downloaded java script without knowing i couldnt play with xbox players
#1622 [23:05] * Tyserkhan004 [webchat@69.sub-174-231-165.myvzw.com] has quit. (Quit: webchat.esper.net)
#1623 [23:06] * BlueWolf [webchat@50-82-109-10.client.mchsi.com] has joined #minecrafthelp
#1624 [23:06] <BlueWolf> hi
#1625 [23:06] <BlueWolf> hi
#1626 [23:06] * BlueWolf [webchat@50-82-109-10.client.mchsi.com] has left #minecrafthelp
#1627 [23:15] <shorey> i need help
#1628 [23:15] * thelounge90 [webchat@S01061cabc0694c23.va.shawcable.net] has joined #minecrafthelp
#1629 [23:15] * Espercorn kicked thelounge90 from #minecrafthelp (Reason: helounge90 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1630 [23:17] <peachycrime_> i really wanna play windows 10 version but i donwloaded java without knowing that you couldnt cross platforms on it
#1631 [23:19] <Andrio> ??> peachycrime_ account/refund
#1632 [23:19] <Absol> peachycrime_: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1633 [23:21] <peachycrime_> i just sent an email asking for a refund since i accidentally bought the wrong one without knowing
#1634 [23:22] <Andrio> ok
#1635 [23:24] * RafieMY [webchat@118.101.46.199] has joined #minecrafthelp
#1636 [23:24] <RafieMY> hello, i had trouble signing up at minecraft.net
#1637 [23:24] <RafieMY> is there any problem on the website (sign up) ?
#1638 [23:38] * Zach [webchat@174-099-101-005.res.spectrum.com] has joined #minecrafthelp
#1639 [23:39] <RafieMY> any1 here ?
#1640 [23:39] * Zach is now known as Guest31384
#1641 [23:39] <Guest31384> Hello
#1642 [23:39] <RafieMY> hi
#1643 [23:40] <Guest31384> you have any idea how to change the email used to log into my acc
#1644 [23:40] <RafieMY> nah, i can't even get to sign in
#1645 [23:42] <Andrio> Guest31384, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1646 [23:42] <Guest31384> thank you
#1647 [23:44] * davidmoe [webchat@dsl-189-152-70-176-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1648 [23:45] <davidmoe> Hello, is someone here who could help me?
#1649 [23:46] * Guest31384 [webchat@174-099-101-005.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1650 [23:46] * peachycrime_ [webchat@23-115-82-125.lightspeed.chrlnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1651 [23:47] <davidmoe> I guess you are in celebrating, its cool, I will ask later :) thx
#1652 [23:47] * davidmoe [webchat@dsl-189-152-70-176-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1653 [23:48] <RafieMY> @Andrio, i had problem to sign up
#1654 [23:48] <RafieMY> even to sign in to minecraft.net
#1655 [23:49] <RafieMY> can u help me ?
#1656 [23:50] <Andrio> RafieMY, what happens when you try?
#1657 [23:51] <RafieMY> i wont allow me
#1658 [23:53] <RafieMY> it said my password invalid
#1659 [23:53] <RafieMY> but when i login on the MC launcher, i can
#1660 [23:53] <RafieMY> but the official minecraft page i cant