#1 [00:00] * RafieMY [webchat@118.101.46.199] has joined #minecrafthelp
#2 [00:00] <RafieMY> Andrio, i provided detail for the mc account
#3 [00:01] <Andrio> ??> RafieMY tools/HJT
#4 [00:01] <Absol> RafieMY: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#5 [00:01] <Absol> RafieMY: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#6 [00:01] <RafieMY> but it asking me Verification code, but i didnt find it anywhere in email (including spam)
#7 [00:01] <Andrio> mm
#8 [00:02] <RafieMY> ok, i verified, the email are so late
#9 [00:03] <RafieMY> yup, i can't sign in
#10 [00:03] * Hypvr [webchat@67.216.245.145] has joined #minecrafthelp
#11 [00:03] <Hypvr> Hello
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#13 [00:17] * GGY [webchat@99-101-77-124.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#14 [00:17] <GGY> Good evening wiggers
#15 [00:19] <GGY> I can't get my minecraft launcher to work, help me please
#16 [00:20] <GGY> java is the wrong update
#17 [00:21] <GGY> I have a MacOSX 64bit and it hates me, send help
#18 [00:22] <mattym> GGY, What is the exact error you are getting?
#19 [00:23] <mattym> ??> GGY scold/pm
#20 [00:23] <Absol> GGY: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#21 [00:24] <GGY> Apologies
#22 [00:24] <GGY> i did not know
#23 [00:25] <GGY> Error details: launch path not accessible
#24 [00:25] <GGY> Filename on disk: jre-8u191-macosx-x64.dmg
#25 [00:25] <GGY> Path: /Users/Greg/Downloads/jre-8u191-macosx-x64.dmg
#26 [00:25] <GGY> Exists: file
#27 [00:25] <mattym> GGY, Did you mess with the settings in the launcher?
#28 [00:25] <GGY> Which ones??
#29 [00:25] <mattym> Any
#30 [00:25] <GGY> Yes
#31 [00:26] <GGY> i changed the Resolution
#32 [00:26] <GGY> And the ram amount
#33 [00:26] <mattym> GGY, What version of Mac OS are you on?
#34 [00:26] <GGY> I am not sure
#35 [00:27] <GGY> i don't know how to find it
#36 [00:27] <mattym> GGY, The Apple logon in the corner of your screen should have an option for About this Mac
#37 [00:27] <GGY> 10.13.6
#38 [00:27] <GGY> that is the version
#39 [00:28] <mattym> GGY, That should have worked without making any changes to the launcher settings. You messed up the Java executable setting.
#40 [00:28] <mattym> GGY, Reinstall the game.
#41 [00:28] <GGY> oh dear
#42 [00:28] <GGY> that will be a hassle
#43 [00:31] * Webchat_65461 [webchat@cpe-69-133-122-27.cinci.res.rr.com] has joined #minecrafthelp
#44 [00:31] * Espercorn kicked Webchat_65461 from #minecrafthelp (Reason: ebchat_65461 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#49 [01:55] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has joined #minecrafthelp
#50 [01:58] <tyanx> i am having problems with my minecraft i will get to the launcher start the game get in to the main menu and i will attempt to start either a single player world or join a server and it will say java se binary platform not responding
#51 [02:04] * NickBoi99 [webchat@139.138.12.52] has joined #minecrafthelp
#52 [02:04] <NickBoi99> Hi
#53 [02:04] <NickBoi99> I need Help
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#57 [02:45] * Budgie47 [webchat@203-7-20-187.dyn.iinet.net.au] has joined #minecrafthelp
#58 [02:45] <Budgie47> hello?
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#71 [05:07] * Jason [webchat@5.254.40.3.reserved.voxility.com] has joined #minecrafthelp
#72 [05:09] <Jason> Hello. I am having trouble installing Minecraft and getting started. I bought a code from Amazon, and when I went to redeem it, Mojang returned an error message. When I tried again, it told me the code had already been redeemed. Now I am stuck in a loop where I can't download the full version or get past choosing a username.
#73 [05:11] <urielsalis> Jason, what is the username you want to use? Just to check
#74 [05:11] <Jason> jaylibird or jaylibird08
#75 [05:12] <urielsalis> yep, both are not existing for now.
#76 [05:12] <urielsalis> Jason, do you have the error that it was shown?
#77 [05:12] <Jason> let me try to get it
#78 [05:13] <Jason> when I go to: https://my.minecraft.net/en-us/redeem/minecraft/#redeem and put in my code and username, it says "You need to enter a profile name"
#79 [05:14] <urielsalis> Jason, can you try redeeming it on account.mojang.com?
#80 [05:14] <Jason> I will try
#81 [05:14] <Jason> This code has already been redeemed. To download the game again, go to your account overview page.
#82 [05:15] <urielsalis> Jason, in the games tab in account.mojang.com, do you see the game?
#83 [05:15] <Jason> I see Cobalt, Minecraft, and Scrolls
#84 [05:16] <Jason> when I click on Minecraft, it takes me to https://minecraft.net/en-us/
#85 [05:16] <urielsalis> Jason, what do you see in https://account.mojang.com/me?
#86 [05:19] <Jason> It says My Gift Codes, Redeem Gift Code or Prepaid Card
#87 [05:19] <Jason> with a button to click
#88 [05:20] <urielsalis> Jason, and you are redeeming on Prepaid card right?
#89 [05:20] <Jason> yes, one I bought from Amazon
#90 [05:20] <urielsalis> ??> Jason account/send-email
#91 [05:20] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#92 [05:20] <Absol> Jason: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#93 [05:21] <urielsalis> Jason, note that amazon support might be a bit quicker as Mojang right now is swamped with the holiday rush
#94 [05:21] <Jason> ok thank you for your support
#95 [05:22] * Musa [webchat@91.141.3.229.wireless.dyn.drei.com] has joined #minecrafthelp
#96 [05:23] <Musa> please help needed can not open Login prob
#97 [05:23] <urielsalis> Musa, what happens when you try?
#98 [05:24] <Musa> when I try to open Always Shows me cars to click and Shops to click
#99 [05:24] <urielsalis> Musa, what?
#100 [05:25] <Musa> May be it concirms the security issue
#101 [05:25] <Musa> I must click
#102 [05:26] <Musa> cars cycles
#103 [05:26] <Musa> shops
#104 [05:26] <urielsalis> Musa, are you 16 years old or older?
#105 [05:26] <Musa> no
#106 [05:26] <urielsalis> ??> Musa scold/age
#107 [05:26] <Absol> Musa: If you are under the age of 16 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#108 [05:26] <Musa> I am Father of Musa
#109 [05:26] <Musa> writing to you
#110 [05:27] <Musa> Musa is sitting me me
#111 [05:27] <urielsalis> !kick Musa Nice try
#112 [05:27] * Espercorn kicked Musa from #minecrafthelp (Reason: usa :(urielsalis) Nice try)
#113 [05:36] * musa3 [webchat@91.141.3.229.wireless.dyn.drei.com] has joined #minecrafthelp
#114 [14:07] * buggie [webchat@85.190.76.1] has joined #minecrafthelp
#115 [14:08] <Snow2320> Et si il ne peuvent rien faire pour moi, comment je fait je connais mon mail mon mot de passe mon pseudo les pseudo des potes avec qui je jouais mojang peut rien faire avec sa ?
#116 [14:10] <Snow2320> And if they can't do anything for me, how do I know my email my password my nickname the nickname of the friends I was playing with mojang can't do anything with it?
#117 [14:11] <mattym> Snow2320, Because someone that hacked your account would potentially know all that same information.
#118 [14:12] <Snow2320> fuck
#119 [14:12] <Absol> Snow2320: Please keep it civil
#120 [14:12] <CapFan67> Snow2320, Very specifically, you'll need to work with Mojang to recover your account. We can provide links to their support pages, but only Mojang can help you. If you can't recover your Transaction ID, ask Mojang what other alternate means of verification you have available to you.
#121 [14:13] * sammy3 [webchat@ool-45795129.dyn.optonline.net] has joined #minecrafthelp
#122 [14:14] <sammy3> When I try to login it says the trustAnchors parameter must be non empty
#123 [14:14] <urielsalis> sammy3, linux?
#124 [14:14] <sammy3> how do I check if it is empty?
#125 [14:14] <sammy3> I am on mac
#126 [14:15] <urielsalis> Its a error with the keystore, let me check
#127 [14:15] <urielsalis> truststore*
#128 [14:15] <sammy3> How do I fix it?
#129 [14:15] <urielsalis> sammy3, do you know how to open a terminal?
#130 [14:16] <sammy3> No
#131 [14:16] <urielsalis> sammy3, go to Applications, Utilities and open the one called terminal
#132 [14:16] <sammy3> In finder?
#133 [14:17] <urielsalis> sammy3, in finder you can look for terminal directly
#134 [14:17] <sammy3> Is it like a coding space?
#135 [14:17] <urielsalis> sammy3, it should be a black background with white tex
#136 [14:18] <sammy3> It is a white background with black text
#137 [14:18] <urielsalis> sammy3, close enough :P
#138 [14:18] <sammy3> Ok
#139 [14:18] <urielsalis> sammy3, run java --version on it please
#140 [14:18] <urielsalis> sammy3, and tell me what it says
#141 [14:18] <sammy3> how do I run java version?
#142 [14:18] <urielsalis> sammy3, just type it on that screen and press enter
#143 [14:19] <sammy3> Ok
#144 [14:19] <sammy3> it says could not create the Java virtual machine
#145 [14:20] <urielsalis> sammy3, can you copy the full message?
#146 [14:20] <sammy3> AnYes
#147 [14:20] <sammy3> the whole sentence
#148 [14:20] <sammy3> or just java --version?
#149 [14:21] <urielsalis> sammy3, whole sentence
#150 [14:21] <sammy3> Ok
#151 [14:21] <urielsalis> sammy3, is it easier for you to take a screenshot instead of copying?
#152 [14:21] <sammy3> it says command not found
#153 [14:21] <Snow2320> I sent a message to skrill and mojang I don't know when they will answer me as we are in a festive period in addition
#154 [14:22] <urielsalis> ??> sammy3 tools/teamviewer
#155 [14:22] <Absol> sammy3: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#156 [14:22] <Absol> sammy3: Teamviewer's website is here: https://www.teamviewer.com/en/index.aspx
#157 [14:22] <urielsalis> ??> sammy3 tools/teamviewer/send-info
#158 [14:22] <Absol> sammy3: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#159 [14:22] <sammy3> umm. Ok
#160 [14:23] <urielsalis> ??< mac/java/reinst
#161 [14:25] * rebel5022 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#162 [14:26] <rebel5022> happy holidays can anyone help me?
#163 [14:27] <urielsalis> rebel5022, with?
#164 [14:28] <Snow2320> I sent a message to skrill and mojang I don't know when they will answer me as we are in a festive period in addition
#165 [14:28] <rebel5022> i have a error code and my minecraft crashes when i open it
#166 [14:28] <urielsalis> Snow2320, they will answer when they get to your email
#167 [14:28] <urielsalis> ??> rebel5022 launcher/log
#168 [14:28] <Absol> rebel5022: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#169 [14:30] <rebel5022> do you want me to paste the like here?
#170 [14:31] <urielsalis> Red_M, yes
#171 [14:31] * BigoCatYT [webchat@fixed-187-189-155-236.totalplay.net] has joined #minecrafthelp
#172 [14:32] <BigoCatYT> https://paste.ubuntu.com/p/cPTnmknX2f/
#173 [14:32] <BigoCatYT> i need help to play
#174 [14:32] <Snow2320> Thanx for your help guys and merry christmas !
#175 [14:32] <mattym> BigoCatYT, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#176 [14:32] <webrosc> BigoCatYT, your computer doesn't meet minecrafts requirements
#177 [14:32] * webrosc was too slow
#177 [14:32] <urielsalis> BigoCatYT, your graphics card doesnt have drivers for Windows 8.1
#178 [14:33] <BigoCatYT> but i cant play minecrAFT
#179 [14:34] * Snow2320 [webchat@lfbn-1-10688-128.w90-89.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#180 [14:34] <BigoCatYT> NO i so sad my computer is so great but he cant run minecraft
#181 [14:35] <urielsalis> BigoCatYT, can you bring your parents here?
#182 [14:35] <urielsalis> BigoCatYT, we cannot legally help you if you are under 16
#183 [14:35] <BigoCatYT> no
#184 [14:35] <BigoCatYT> im mean
#185 [14:36] <BigoCatYT> merry christmas se you later
#186 [14:36] * BigoCatYT [webchat@fixed-187-189-155-236.totalplay.net] has quit. (Quit: webchat.esper.net)
#187 [14:42] * ronnie [webchat@67.143.176.87] has joined #minecrafthelp
#188 [14:42] <ronnie> he game crashed whilst initializing game
#189 [14:42] <ronnie> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#190 [14:43] * ronnie [webchat@67.143.176.87] has quit. (Client Quit)
#191 [14:43] * TeeJay [webchat@wnpgmb0311w-ds01-67-14.dynamic.bellmts.net] has joined #minecrafthelp
#192 [14:43] <TeeJay> hey
#193 [14:44] <TeeJay> I have a question
#194 [14:44] <mattym> Just ask.
#195 [14:44] <TeeJay> do I new to buy Minecraft again on a new computer
#196 [14:45] * TeeJay [webchat@wnpgmb0311w-ds01-67-14.dynamic.bellmts.net] has quit. (Client Quit)
#197 [14:49] * TeeJay [webchat@wnpgmb0311w-ds01-67-14.dynamic.bellmts.net] has joined #minecrafthelp
#198 [14:49] <TeeJay> hey
#199 [14:49] <CapFan67> TeeJay, You shouldn't need to repurchase Minecraft. What Edition do you use?
#200 [14:49] * TeeJay [webchat@wnpgmb0311w-ds01-67-14.dynamic.bellmts.net] has quit. (Client Quit)
#201 [14:50] * Guest39872 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#202 [14:52] * LarkinTheGreat [webchat@104-48-116-136.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#203 [14:54] <LarkinTheGreat> I am having issues connecting to realms between and iPhone X and iPad Pro. Both are updated. I think it is an issue with my wifi router settings. If I disconnect from wifi I can play in realms
#204 [14:55] * rebel5022 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#205 [14:55] <rebel5022> im back my internet is very bad toda
#206 [14:56] <rebel5022> https://paste.ubuntu.com/p/GqCYs3nW64/
#207 [14:58] <mattym> ??> rebel5022 tools/hjt
#208 [14:58] <Absol> rebel5022: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [14:58] <Absol> rebel5022: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [15:01] <rebel5022> it says "for some reason your system denied write access to the hosts file. If any hijacked domains are in this file, hijackthis may NOT be able to fix this."
#211 [15:01] <mattym> rebel5022, Hit Ok and it willcontinue
#212 [15:03] <rebel5022> https://paste.ubuntu.com/p/PS3RwYZSFX/
#213 [15:04] <rebel5022> im also running malwarebytes right now
#214 [15:07] * bobby [webchat@cpc108959-cmbg20-2-0-cust810.5-4.cable.virginm.net] has joined #minecrafthelp
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#218 [15:11] * rebel5022 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#219 [15:12] <rebel5022> i accedently restarted my pc when malwerebyes had a popup did i miss anything?
#220 [15:18] <mattym> rebel5022, Its possible Malwarebytes also found the issue we can see.
#221 [15:18] <mattym> rebel5022, See if the game is working, if not let us know
#222 [15:18] <rebel5022> ok
#223 [15:19] <rebel5022> i did not delete the files till after i made the link and did what he said
#224 [15:19] <mattym> rebel5022, See if the game is working, if not let us know
#225 [15:21] <urielsalis> ??< account/send-email
#226 [15:23] <rebel5022> its working thanks, but i still got 1 fatal
#227 [15:47] * poof354 [webchat@h-187-27.A328.priv.bahnhof.se] has joined #minecrafthelp
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#229 [15:52] * Sinergies [webchat@r49-2-83-72.cpe.vividwireless.net.au] has joined #minecrafthelp
#230 [15:53] <Sinergies> Hi, I try to buy Minecraft (Java) for the first time ever, with this username, and the form says "please enter a profile name". Name is available on namemc. Does this happen often?
#231 [15:55] <mattym> Sinergies, Unfortunately there is no way to know which names are blocked/locked and the API (which sites like NameMC and us use) only shows them as not used.
#232 [15:56] <mattym> Sinergies, So if it doesnt let you choose a specific name, then it just cant be chosen.
#233 [15:56] <Sinergies> I guess the way forward then is to try a different name, and if it works, then the issue was the name
#234 [15:56] <Sinergies> thanks
#235 [16:03] <Sinergies> Now I'm getting a credit card error. Not my day. Thanks for your help with the first bit
#236 [16:06] <mattym> Sinergies, Call the card provider/bank you probably need to tell them to authorize and International Purchase to Sweden
#237 [16:08] <Sinergies> just did paypal
#238 [16:08] <Sinergies> ok i'm out
#239 [16:08] <Sinergies> cya
#240 [17:22] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has joined #minecrafthelp
#241 [17:22] <tyanx> i need help
#242 [17:24] <tyanx> is anyone here
#243 [17:25] <mattym> tyanx, Explain what you need help with.
#244 [17:25] <tyanx> hi thankyou
#245 [17:25] * Sntlodlarp [webchat@host70.186-109-103.telecom.net.ar] has joined #minecrafthelp
#246 [17:26] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has quit. (Client Quit)
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#248 [17:27] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has joined #minecrafthelp
#249 [17:28] <tyanx> um so i will log into minecraft get to the main menu and ill join a world or a server and it says minecraft is not responding
#250 [17:29] <mattym> ??> tyanx launcher/log
#251 [17:29] <Absol> tyanx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#252 [17:34] <tyanx> https://paste.ubuntu.com/p/HTjFmPdt5c/
#253 [17:34] <tyanx> is htis right
#254 [17:34] <tyanx> this*
#255 [17:34] <mattym> tyanx, Is that after it stopped responding?
#256 [17:35] <tyanx> no
#257 [17:35] * fisker83 [webchat@host-abn-93-89-195-205.tkk.pl] has joined #minecrafthelp
#258 [17:35] <mattym> tyanx, Copy the log output after the issue has happened.
#259 [17:35] <tyanx> got it
#260 [17:35] <fisker83> my email account was hacked and i forgot password
#261 [17:36] <mattym> ??> fisker83 account/send-email
#262 [17:36] <Absol> fisker83: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#263 [17:36] <Absol> fisker83: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#264 [17:36] <tyanx> https://paste.ubuntu.com/p/RXDYBNFv9x/
#265 [17:36] <tyanx> tthats it
#266 [17:36] <tyanx> thats*
#267 [17:37] <mattym> tyanx, And it only happens after trying to load into a world?
#268 [17:37] <tyanx> or server yes
#269 [17:37] <mattym> ??> tyanx tools/hjt
#270 [17:37] <Absol> tyanx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#271 [17:37] <Absol> tyanx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#272 [17:39] * Wayox_ [webchat@210.140.27.109.rev.sfr.net] has joined #minecrafthelp
#273 [17:39] * fisker83 [webchat@host-abn-93-89-195-205.tkk.pl] has quit. (Client Quit)
#274 [17:39] <Wayox_> Vous êtes français
#275 [17:39] <tyanx> https://paste.ubuntu.com/p/md7GKXJYJd/
#276 [17:40] <tyanx> there you go
#277 [17:40] * AkhiSyhno [webchat@231.205.140.88.rev.sfr.net] has joined #minecrafthelp
#278 [17:40] <mattym> ??> tyanx av/adwcleaner
#279 [17:40] <Absol> tyanx: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#280 [17:40] <Absol> tyanx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#281 [17:40] * Wayox_ [webchat@210.140.27.109.rev.sfr.net] has quit. (Client Quit)
#282 [17:40] <AkhiSyhno> Hello
#283 [17:40] <AkhiSyhno> I cannot start Minecraft on my computer at all, so i would like a refund
#284 [17:40] <AkhiSyhno> just bought the game
#285 [17:40] <mattym> AkhiSyhno, What happens when you try to start it?
#286 [17:41] <AkhiSyhno> Black screen
#287 [17:41] <mattym> ??> AkhiSyhno win/dxdiag
#288 [17:41] <Absol> AkhiSyhno: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#289 [17:42] <AkhiSyhno> I can hover on every part of the Game Launcher but I can't see anything but a black screen
#290 [17:42] <AkhiSyhno> How do I send the Dxdiag?
#291 [17:43] <mattym> AkhiSyhno, Its easily fixable, the instructions that were linked should tell you how.
#292 [17:43] <mattym> AkhiSyhno, We just need the link the instructions show you how to create.
#293 [17:44] <AkhiSyhno> https://paste.ubuntu.com/p/pfjYwB2ZmN/
#294 [17:45] <mattym> AkhiSyhno, Ok just a moment.
#295 [17:45] <mattym> AkhiSyhno, Can you double check one more thing first for me.
#296 [17:45] * Gio [webchat@c-73-243-177-24.hsd1.co.comcast.net] has joined #minecrafthelp
#297 [17:45] <mattym> AkhiSyhno, You have a desktop icon for the launcher now right?
#298 [17:45] <AkhiSyhno> Yes
#299 [17:45] <mattym> AkhiSyhno, Can you right click that and select properties?
#300 [17:46] <AkhiSyhno> Yes
#301 [17:46] <AkhiSyhno> Idk if u can see, but i messed around with Properties because i was trying to fix the problem myself
#302 [17:46] <AkhiSyhno> I put it back to normal
#303 [17:46] <mattym> AkhiSyhno, On the Compatibility tab there, did you check any of the boxes?
#304 [17:46] <AkhiSyhno> Unchecked everything
#305 [17:47] <AkhiSyhno> That i checked previously
#306 [17:47] <mattym> AkhiSyhno, Ok, make sure its all unchecked and that you have hit apply.
#307 [17:47] <AkhiSyhno> Problem was here before i checked anything obviously
#308 [17:47] <mattym> AkhiSyhno, Yeah, just making sure its not there before trying the other fix.
#309 [17:47] <Gio> hello, so I was wondering how to fix this issue where i try to load a world it just stops responding. Ive tried the alternate client and nothing changes
#310 [17:48] <AkhiSyhno> Just saying, it's not the only game where I encounter the "Black screen" problem
#311 [17:48] <mattym> AkhiSyhno, Download and Install the file from this page https://www.geforce.com/drivers/results/141171
#312 [17:48] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has joined #minecrafthelp
#313 [17:48] <tyanx> ok im back
#314 [17:48] <mattym> tyanx, Try starting the game again.
#315 [17:48] <mattym> ??> Gio tools/hjt
#316 [17:48] <AkhiSyhno> That's half a giga of data, see you in a bit then
#317 [17:48] <Absol> Gio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [17:48] <Absol> Gio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [17:50] <Gio> https://paste.ubuntu.com/p/5SGwvtHyjG/
#320 [17:51] <Gio> here you go
#321 [17:51] <mattym> ??> Gio av/adwcleaner
#322 [17:51] <Absol> Gio: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#323 [17:51] <Absol> Gio: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#324 [17:51] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has quit. (Client Quit)
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#326 [17:52] <tyanx> it worked it worked
#327 [17:53] <tyanx> am i in the clear or is there something else i need to do
#328 [17:53] <mattym> tyanx, That should be it.
#329 [17:53] <tyanx> thankyou so much ive been working on this for 2 or 3 days
#330 [17:54] <tyanx> you guys are the literal best
#331 [17:54] * Gio [webchat@c-73-243-177-24.hsd1.co.comcast.net] has joined #minecrafthelp
#332 [17:54] <Gio> restarted
#333 [17:54] <tyanx> thankyou guys
#334 [17:54] * tyanx [webchat@cpe-68-206-222-250.gt.res.rr.com] has quit. (Client Quit)
#335 [17:54] <mattym> Gio, See if the game works now.
#336 [17:56] <Gio> yes it does, thank you very much!
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#341 [18:04] * SirWolfie [webchat@c-69-138-157-89.hsd1.ky.comcast.net] has joined #minecrafthelp
#342 [18:04] <SirWolfie> Hello?
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#345 [18:05] * redbullroel [webchat@507247EF.cm-15.dynamic.ziggo.nl] has joined #minecrafthelp
#346 [18:05] <redbullroel> hello anybodu active?
#347 [18:06] <SirWolfie> thats what I am waiting on
#348 [18:06] <redbullroel> for how long
#349 [18:06] <SirWolfie> 3 minutes
#350 [18:07] * redbullroel [webchat@507247EF.cm-15.dynamic.ziggo.nl] has quit. (Client Quit)
#351 [18:08] <AkhiSyhno> mattym I installed the files
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#354 [18:09] <mattym> AkhiSyhno, See if it still has the black screen
#355 [18:09] * willies952002 [~willies95@irc.domnian.com] has joined #minecrafthelp
#356 [18:09] * Pugabyte [~Pugabyte@ns507306.ip-198-27-70.net] has joined #minecrafthelp
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#360 [18:10] <mattym> AkhiSyhno, You may need to reisntall the launcher.
#361 [18:10] <AkhiSyhno> mattym, screen is white now
#362 [18:11] <AkhiSyhno> No big surprises, it's random whether it's white or black
#363 [18:11] <SirWolfie> I can not reinstal launcher it isnt reconizing password or sending me a change password
#364 [18:11] <mattym> AkhiSyhno, Reinstall the launcher and double check its not using any compatibilit mode settings.
#365 [18:12] * Slvrgryphon [webchat@75-110-141-93.nbrncmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#366 [18:12] <SirWolfie> oh sorry not for me
#367 [18:13] <Slvrgryphon> quick question my realms account is still on 1.13.1 but my laptop is running release 1.13.2. how do I fix this
#368 [18:14] <mattym> SirWolfie, What is the exact error you get when it fails to log in?
#369 [18:14] <mattym> Slvrgryphon, You are the realms owner?
#370 [18:14] <CapFan67> Slvrgryphon, The realm will update the next time the owner logs in with 1.13.2
#371 [18:15] <Slvrgryphon> ah thanks capfan I log into her account now. (Its the wife's realm)
#372 [18:15] <AkhiSyhno> mattym, if it's worth mentionning, I cannot open GeForce Experience
#373 [18:15] <SirWolfie> Not correct @+mattym
#374 [18:15] <mattym> ??> AkhiSyhno tools/hjt
#375 [18:15] <Absol> AkhiSyhno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#376 [18:15] <Absol> AkhiSyhno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#377 [18:16] <SirWolfie> and It will not send me a change password
#378 [18:16] <mattym> ??> SirWolfie account/send-email
#379 [18:16] <Absol> SirWolfie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [18:16] <Absol> SirWolfie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#381 [18:16] <SirWolfie> I have been waiting a month now
#382 [18:21] * Marvin6 [webchat@ip1f12f914.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#383 [18:21] <SirWolfie> I guess I wasted my money
#384 [18:22] <Marvin6> Hey I have a problem. My account was hacked I think.
#385 [18:22] <mattym> Marvin6, What makes you believe it was?
#386 [18:22] <AkhiSyhno> mattym, https://paste.ubuntu.com/p/vv5FpPM5sD/
#387 [18:23] <mattym> AkhiSyhno, I don't see anything that that should be causing a problem with the game or opening GFE, though its worth noting, its not the best idea to have two AV programs installed at once.
#388 [18:23] <mattym> AkhiSyhno, Did a reinstall of the launcher change anything?
#389 [18:24] <AkhiSyhno> No it hasnt changed anything
#390 [18:24] <Marvin6> Oki moment....my email was hacked and I cant reset my password because the email from minecraft is the hacked email :( But I cant log in and I think my Account was hacked too
#391 [18:24] <mattym> ??> AkhiSyhno av/adwcleaner
#392 [18:24] <Absol> AkhiSyhno: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#393 [18:24] <Absol> AkhiSyhno: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#394 [18:24] <mattym> ??> Marvin6 account/send-email
#395 [18:24] <Absol> Marvin6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#396 [18:24] <Absol> Marvin6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#397 [18:25] <mattym> AkhiSyhno, You will also want to work on getting Geforce Experience to work if you installed it
#398 [18:25] <Marvin6> but I have no Transaction ID or something Else. I bought Minecraft over 5 years
#399 [18:25] <mattym> AkhiSyhno, By default it sets some anoying settings on laptops
#400 [18:25] * AkhiSyhno [webchat@231.205.140.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#401 [18:25] <mattym> Marvin6, Proceed without it and ask for an alternate method.
#402 [18:27] <Marvin6> Oki I writed an Email to Mojang 2 weeks ago
#403 [18:28] <Marvin6> I think it takes time because x-mas
#404 [18:28] <SirWolfie> I am still waiting
#405 [18:28] <mattym> Yeah, they are backlogged. Its gonna take however long it takes.
#406 [18:29] <SirWolfie> I have been waiting a month
#407 [18:29] * CRD [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has joined #minecrafthelp
#408 [18:29] <mattym> SirWolfie, Did you include the transaction-id in your email to them?
#409 [18:29] * Rin [webchat@c-73-182-207-233.hsd1.ma.comcast.net] has joined #minecrafthelp
#410 [18:29] <Marvin6> oki but thank you
#411 [18:29] <CRD> Keep getting a java se binary error when trying to run the game
#412 [18:29] <CRD> tried a few things looking for more advice
#413 [18:29] <mattym> CRD, As soon as you try to start it or at a specific part?
#414 [18:30] <SirWolfie> I have lost it over time I about 6 years ago
#415 [18:30] <mattym> SirWolfie, Then check your email for a reply asking for more information.
#416 [18:30] <SirWolfie> I don't get anything
#417 [18:30] <CRD> If i do a clean install I can get to the screen where you can select singleplayer, multiplayer etc. you can then choose a server and then it freezes and tells you the java error
#418 [18:31] <mattym> SirWolfie, Then they have not gotten to your email yet.
#419 [18:31] <CRD> Once that error has occurred i can't get past the mojang splash screen
#420 [18:31] <mattym> ??> CRD launcher/log
#421 [18:31] <Absol> CRD: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#422 [18:31] <CRD> Ok brb
#423 [18:32] <CapFan67> SirWolfie, 6 years ago Skrill was the payment processor. Getting your Transaction ID from them involves a single email. They're generally very fast.
#424 [18:32] <Marvin6> Oki I have a transaction code :D I found it haha....and now?
#425 [18:33] <mattym> Marvin6, Include it in the form you were linked.
#426 [18:33] <Marvin6> where linked?
#427 [18:33] <Marvin6> I´m german haha :D
#428 [18:33] <mattym> ??> Marvin6 account/send-email
#429 [18:33] <Absol> Marvin6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#430 [18:33] <Absol> Marvin6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#431 [18:33] <Rin> Hello everyone. I have an awkward question. I bought Minecraft for Windows 10 from Microsoft Store, it can log in with X-box. However, my friends are play on the Minecraft:Java Edition, and they say that they can not play with me together. So I want to return My game "Minecraft for Windows 10" and buy the Java edition. How can I do?
#432 [18:34] <Marvin6> oh oki thank you
#433 [18:34] <CapFan67> ??> rin account/refund
#434 [18:34] <Absol> Rin: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#435 [18:34] <mattym> Rin, I do not believe the MS Store allows for refunds, but you would need to check with their customer support.
#436 [18:34] <CRD> https://paste.ubuntu.com/p/Yy2d68wm6P/
#437 [18:34] <CRD> i think i did it right
#438 [18:34] * AkhiSyhno [webchat@231.205.140.88.rev.sfr.net] has joined #minecrafthelp
#439 [18:34] <CRD> I have a hijack this file as well if you would like to see it as well
#440 [18:35] <mattym> CRD, Sure.
#441 [18:35] <AkhiSyhno> Absol mattym I'm back
#442 [18:35] <mattym> AkhiSyhno, Ok, is either the game or Geforce Experience working now?
#443 [18:35] <Rin> Alright, thanks
#444 [18:35] <SirWolfie> I figured it out now finally able to down load
#445 [18:36] <CRD> https://paste.ubuntu.com/p/MYBtn87WVT/
#446 [18:36] <CRD> hijack this file
#447 [18:36] <mattym> ??> CRD av/adwcleaner
#448 [18:36] <Absol> CRD: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#449 [18:36] <Absol> CRD: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#450 [18:36] <AkhiSyhno> GeForce experience still has the "Something went wrong, please try again" and Minecraft Launcher isn't fixed
#451 [18:37] <CRD> brand new pc but I will try it
#452 [18:37] <mattym> AkhiSyhno, I wonder if a clean driver install without GFE would help. Cause I know the Geforce overlay can cause a bug, and on laptops its limiting some of the resources by default.
#453 [18:37] * Marvin6 [webchat@ip1f12f914.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
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#456 [18:38] <sammy> I need help .Please
#457 [18:39] <sammy> When I try to put in my email and password it says invalidAlgorithmParameterExecptiom: the trustAnchors parameter must be non-empty
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#460 [18:39] <mattym> sammy, Are you on a Linux computer?
#461 [18:39] <sammy> I am on a Mac and I don't know how to fix it
#462 [18:39] <SirWolfie> I use webroot
#463 [18:39] * SirWolfie [webchat@c-69-138-157-89.hsd1.ky.comcast.net] has quit. (Quit: webchat.esper.net)
#464 [18:39] <sammy> what is webfoot?
#465 [18:39] <sammy> webroot
#466 [18:40] <mattym> He was not speaking to you.
#467 [18:40] <sammy> oh
#468 [18:40] <sammy> whoops
#469 [18:40] <mattym> sammy, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#470 [18:40] * CRD [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has joined #minecrafthelp
#471 [18:40] <AkhiSyhno> mattym GFE working now
#472 [18:40] <sammy> I have an antivirus I think
#473 [18:40] <CRD> Back
#474 [18:40] <CRD> adware cleaner was run
#475 [18:41] <mattym> AkhiSyhno, Ok, in the settings (gear icon) go to the game tab
#476 [18:41] <mattym> CRD, Try the game again.
#477 [18:41] <mattym> sammy, Which one?
#478 [18:41] <sammy> Malwarebytes
#479 [18:42] <mattym> sammy, That should not be an issue.
#480 [18:42] <mattym> sammy, Does the launcher open at all?
#481 [18:43] <sammy> yes
#482 [18:43] <mattym> sammy, Go to the Launch Options tab, and turn on the Advanced Settings option.
#483 [18:43] <CRD> Mattym no idea why but that worked
#484 [18:43] <sammy> When I try to put in my email and password it says invalidAlgorithmParameterExecptiom: the trustAnchors parameter must be non-empty
#485 [18:43] <CRD> singleplayer at least
#486 [18:43] <CRD> why?
#487 [18:44] <mattym> sammy, Then click the Latest Release profile. And turn on the Java Executable setting, copy the text from that box next to it to this chat.
#488 [18:44] <mattym> CRD, There was some adware/malware on it.
#489 [18:44] <sammy> I can't get on that paige
#490 [18:44] <sammy> page
#491 [18:44] <mattym> sammy, Why not?
#492 [18:44] <sammy> I am on the page that says email and password
#493 [18:44] <sammy> I can't log on
#494 [18:45] <AkhiSyhno> mattym I am in the Game tab, in the Gear part, ready!
#495 [18:45] <mattym> sammy, One moment.
#496 [18:45] <sammy> Ok
#497 [18:45] <mattym> AkhiSyhno, Sorry, I am not on my PC that has that atm, so I am trying to work from memory. Do you see the overlay setting there?
#498 [18:45] <CRD> Mattym thanks so much. Happy New Year!
#499 [18:45] <mattym> AkhiSyhno, Or do you see battery boost somewhere?
#500 [18:46] <AkhiSyhno> mattym Also, this PC is 8 months old at best, and around 3-4 weeks of normal use, I had a problem in which i couldn't open Word, Excel, or the game Bioshock Infinite, same black screen problem, not only Minecraft
#501 [18:46] * Icantconnect [webchat@h56.177.29.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#502 [18:46] <Icantconnect> I cannot connect to minecraft servers
#503 [18:46] <mattym> AkhiSyhno, Could be something was never set right.
#504 [18:46] <mattym> Icantconnect, What do you mean?
#505 [18:46] <AkhiSyhno> mattym Battery Boost yeah
#506 [18:47] <Icantconnect> All servers say "Can't connect to server"
#507 [18:47] <mattym> AkhiSyhno, Ok, turn that off. And what is the other setting either above or below that?
#508 [18:47] <mattym> Icantconnect, Did you properly enter the information for them?
#509 [18:47] <Icantconnect> Yes
#510 [18:47] <AkhiSyhno> mattym, Whisper Mode, Game Optimization
#511 [18:47] <AkhiSyhno> mattym Whisper mode is already turned off
#512 [18:48] <mattym> Icantconnect, Are you able to connect to the following server ingame: mctest.ae97.net
#513 [18:48] <mattym> AkhiSyhno, Ok good, keep that off turn battery boost off. Then I think the overlay is on the general tab
#514 [18:49] <mattym> sammy, Hmm. Have you tried a complete reinstall of the app?
#515 [18:50] <sammy> No
#516 [18:50] <sammy> How do I do that?
#517 [18:50] <mattym> sammy, Ok do the following.
#518 [18:50] <AkhiSyhno> mattym got it now, I dont think it was enabled
#519 [18:50] <mattym> AkhiSyhno, The overlay should be off.
#520 [18:50] <AkhiSyhno> mattym Alright I disable it
#521 [18:51] <mattym> sammy, Remove the game from the Applications folder. Get rid of the old download. Temporarily disable the default Mac firewall if you have not done so.
#522 [18:51] <mattym> sammy, Then grab the download again from minecraft.net/download and try to install it again.
#523 [18:51] <mattym> AkhiSyhno, Ok see if the launcher acts any differently.
#524 [18:51] <sammy> How do I get rid of the old download and will I have to pay for it again?
#525 [18:51] <AkhiSyhno> mattym No difference
#526 [18:51] <mattym> sammy, No, you can download as many times as needed.
#527 [18:52] <sammy> Ok. I will be back in a minute
#528 [18:52] <mattym> AkhiSyhno, Out of curiosity, you said you already tried some settings. Did you previously try a compatibility mode with another Windows version?
#529 [18:52] <AkhiSyhno> mattym Yes
#530 [18:52] <mattym> AkhiSyhno, And that made no difference?
#531 [18:52] <AkhiSyhno> mattym Nope
#532 [18:53] <mattym> Which mode did you use?
#533 [18:53] <AkhiSyhno> mattym Usually the bugged screen is black, it's white now
#534 [18:53] <AkhiSyhno> mattym Windows 7
#535 [18:53] <AkhiSyhno> mattym And 8 is default so 8
#536 [18:54] <mattym> AkhiSyhno, But the game itself has never been launched right?
#537 [18:54] <AkhiSyhno> mattym it is launched
#538 [18:54] <AkhiSyhno> mattym just cant see the game
#539 [18:54] <AkhiSyhno> mattym I can hover on the typing sections and stuff
#540 [18:55] <AkhiSyhno> mattym Oh you mean the game, no it has never been launched
#541 [18:55] <mattym> AkhiSyhno, Well, no. Thats the launcher. You have never hit the green play button within it
#542 [18:55] <AkhiSyhno> mattym Yes yes
#543 [18:55] <sammy> Thank you so much
#544 [18:55] <sammy> Happy new year!
#545 [18:55] <mattym> AkhiSyhno, Ok lets double check the following anyway to make sure the launcher didnt save a setting here.
#546 [18:55] <AkhiSyhno> mattym Windows Word acts the same, so does Excel, so does Powerpoint,
#547 [18:55] <sammy> should I turn firewall back on now?
#548 [18:55] <mattym> ??> AkhiSyhno win/reinst
#549 [18:55] <Absol> AkhiSyhno: You may need to reinstall the locally installed files that Minecraft puts into place.
#550 [18:55] <Absol> AkhiSyhno: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#551 [18:56] <mattym> sammy, Yes should be ok.
#552 [18:56] <sammy> Thank you
#553 [18:56] <mattym> sammy, You may need to turn it off for updated.
#554 [18:56] <mattym> updates*
#555 [18:56] <sammy> Ok
#556 [18:56] * sammy [webchat@ool-45795129.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#557 [18:56] <Icantconnect> im on it
#558 [18:57] <mattym> AkhiSyhno, If you dont even have a .minecraft folder then just ignore that.
#559 [18:57] <Icantconnect> wait, nvm
#560 [18:57] <AkhiSyhno> mattym no difference
#561 [18:57] <AkhiSyhno> mattym Had one
#562 [18:58] <Icantconnect> mattym i connected to the ip you sent
#563 [18:59] <mattym> AkhiSyhno, Yeah, odd, we usually only see that with a driver issue, or some cases where the compatibility mode causes it and rarer times that it actually fixes it.
#564 [18:59] <mattym> Icantconnect, Then are you sure the other servers you have tried are entered corrects and that they are online?
#565 [19:00] <AkhiSyhno> WAIT mattym
#566 [19:00] <AkhiSyhno> It works ?
#567 [19:00] <AkhiSyhno> Why does it
#568 [19:00] <AkhiSyhno> Random try
#569 [19:01] <mattym> Even odder
#570 [19:01] <AkhiSyhno> On compatibility for "Windows Vista Service Pack 1"
#571 [19:01] <mattym> That makes even less sense
#572 [19:01] <AkhiSyhno> Yeah, it works with this compatibility
#573 [19:01] <mattym> Wait, you were using the new launcher right?
#574 [19:02] <AkhiSyhno> Well, I downloaded the game today, so I guess so ?
#575 [19:02] <mattym> AkhiSyhno, Did you use the main download on minecraft.net/download and did it come as a .msi installer package
#576 [19:03] <mattym> AkhiSyhno, The launcher would have a version number on it somewhere
#577 [19:03] <AkhiSyhno> "https://my.minecraft.net/fr-fr/store/minecraft/#owned"
#578 [19:03] <mattym> Now that you should be able to see it
#579 [19:03] <AkhiSyhno> it came as a .msi installer package
#580 [19:04] <mattym> AkhiSyhno, What is the launcher version number?
#581 [19:04] <AkhiSyhno> Ah yeah, my bad
#582 [19:04] <AkhiSyhno> 1.6.91
#583 [19:04] <mattym> AkhiSyhno, Oh
#584 [19:04] <mattym> AkhiSyhno, No wonder.
#585 [19:05] <mattym> AkhiSyhno, Just a moment.
#586 [19:05] <mattym> AkhiSyhno, As much progress has been made. Lets try uninstalling that one and getting the right one on there.
#587 [19:07] <AkhiSyhno> Alright let's get it uninstalled and installed again brb
#588 [19:07] <mattym> AkhiSyhno, Dont reinstall yet.
#589 [19:07] <mattym> AkhiSyhno, I want to double check the right download is being used.
#590 [19:09] <mattym> AkhiSyhno, Also delete any of the current game installers you have downloaded, just so there is no confusion, as they are all named the same
#591 [19:09] <mattym> AkhiSyhno, This should lead to a download of the correct version 2 launcher https://launcher.mojang.com/download/MinecraftInstaller.msi
#592 [19:10] <AkhiSyhno> mattym, do I uninstall ?
#593 [19:10] <mattym> AkhiSyhno, Yes. Uninstall the one you have. Make sure you also delete the installed used for it.
#594 [19:11] <mattym> AkhiSyhno, Then grab the one from that direct link I wrote and install from that.
#595 [19:12] <AkhiSyhno> mattym, Do I start it with Vista compatibility ?
#596 [19:14] <AkhiSyhno> mattym, Well it started with Vista compatibility
#597 [19:14] <AkhiSyhno> mattym, Working
#598 [19:15] <AkhiSyhno> mattym, Still not working with the normal compatibility
#599 [19:16] <mattym> AkhiSyhno, What is the version number showing?
#600 [19:17] <AkhiSyhno> mattym, Vista compatibility : "1.6.91"
#601 [19:17] <AkhiSyhno> mattym, Normal compatibility, still a black screen and no numbers in the title
#602 [19:19] <mattym> AkhiSyhno, Not sure why thats working here, but it could work, problem is I am not sure if that launcher will let you play the latest versions of the game.
#603 [19:19] <AkhiSyhno> mattym, Should I try reinstalling Windows in order to be able to run softwares such as Word and stuff ?
#604 [19:20] <AkhiSyhno> mattym, Or Minecraft in its normal launcher
#605 [19:20] <mattym> AkhiSyhno, Its not the worst idea. Something is off for sure.
#606 [19:20] <mattym> AkhiSyhno, You could start fresh. Or if you have the ability. Take it to someone who may know enough to look it over.
#607 [19:21] <AkhiSyhno> mattym, It wasn't off when I first got the PC.
#608 [19:21] <Icantconnect> I can connect to most servers but i cant connect to mineplex and hypixrl
#609 [19:21] <Icantconnect> hypixel
#610 [19:21] <mattym> AkhiSyhno, There could just be some weird setting that got changed somewhere. But without being able to interact directly with the PC thats hard to find.
#611 [19:21] <AkhiSyhno> mattym, Problem is, is there a way to start fresh without erasing data ?
#612 [19:22] <mattym> Icantconnect, Then you cannot make a stable connection with them.
#613 [19:22] <AkhiSyhno> mattym, I mean files
#614 [19:22] <mattym> AkhiSyhno, I think the literal "start fresh" option in Win 10 does just about that.
#615 [19:22] <Icantconnect> Is there a way to fix this problem?
#616 [19:22] <mattym> AkhiSyhno, You would need to look into that.
#617 [19:22] <AkhiSyhno> mattym, lovely, that's also what I thought, will do.
#618 [19:22] <mattym> AkhiSyhno, I think it may remove some programs, but should leave all personal files alone
#619 [19:23] <mattym> AkhiSyhno, Double check that tho.
#620 [19:23] <AkhiSyhno> mattym, Minecraft started in 1.13.2
#621 [19:23] <mattym> AkhiSyhno, On that 1.6.91 launcher?
#622 [19:23] <AkhiSyhno> mattym, YEs
#623 [19:24] <mattym> AkhiSyhno, I mean, that works.
#624 [19:24] <mattym> Odd but works
#625 [19:25] <mattym> But definitely something else going on there.
#626 [19:26] <mattym> Icantconnect, The only option would be to try it on a different internet connection.
#627 [19:26] <AkhiSyhno> mattym, Yes, I will try to start fresh
#628 [19:26] * YoungAlbert [webchat@173-216-20-237-cabt.mid.dyn.suddenlink.net] has joined #minecrafthelp
#629 [19:28] <YoungAlbert> hi guys, so I was trying to get Minecraft, but then I realized that it did not work for my computer because I had windows 10. I am trying to get a refund so that I have the money to buy Minecraft for windows 10.
#630 [19:29] <mattym> YoungAlbert, The Java Edition works on Windows 10 as well.
#631 [19:31] * DeathKhan [webchat@d-146-168-45-237.cpe.metrocast.net] has joined #minecrafthelp
#632 [19:31] <DeathKhan> Hey there
#633 [19:31] <DeathKhan> I used to play Minecraft when it was in beta back in 2011
#634 [19:31] <DeathKhan> haven't used it since
#635 [19:32] <DeathKhan> the only info I can recall from the account is the email I used which I have access to
#636 [19:32] <YoungAlbert> I know I tried that but it has been quite a while since I baught it, and it still doesn't show up on my apps, so when I search for it, it shows me minecraft for windows 10
#637 [19:32] <DeathKhan> Is there a way to recover my account with just my email?
#638 [19:32] <mattym> YoungAlbert, When did you purchase it?
#639 [19:33] <YoungAlbert> ya you can
#640 [19:33] <DeathKhan> Back in 2011
#641 [19:33] <mattym> DeathKhan, I am guessing you never Migrated?
#642 [19:33] <YoungAlbert> about 10 minutes ago
#643 [19:33] <DeathKhan> no never migrated
#644 [19:33] <mattym> DeathKhan, Ok one moment.
#645 [19:33] <mattym> YoungAlbert, Did you install it?
#646 [19:33] <YoungAlbert> +mattym yes I did
#647 [19:34] <DeathKhan> Man the price of the game went waay up since then though lol
#648 [19:34] <mattym> YoungAlbert, Try to run what you installed, not the shortcut for something else.
#649 [19:34] <YoungAlbert> it said that it would take a minute, but I didn't think that it meant 10 times thgat
#650 [19:34] <DeathKhan> I think I bought it for something like 7.95 or 10 bucks
#651 [19:34] <YoungAlbert> well how do I do that
#652 [19:34] <YoungAlbert> also thank you for the help so far
#653 [19:35] <mattym> DeathKhan, If you still have access to the email account, do you still have the original email from when you got it, cause that should have the username.
#654 [19:35] <DeathKhan> YoungAlbert press the windows key on your keyboard then type minecraft
#655 [19:35] <mattym> YoungAlbert, When you installed it should have made a desktop shortcut.
#656 [19:35] <mattym> YoungAlbert, Have you tried starting from that?
#657 [19:35] <DeathKhan> No my email provider (Hotmail) only archived from 2015
#658 [19:35] * Em7 [webchat@c-71-192-169-187.hsd1.nh.comcast.net] has joined #minecrafthelp
#659 [19:36] <Em7> Hello?
#660 [19:36] <DeathKhan> hi
#661 [19:36] <YoungAlbert> ya when I do that, it say "Minecraft:Windows 10" and then below it says "INSTALL"
#662 [19:36] <DeathKhan> hit install
#663 [19:36] <Em7> Is there somebody who can help me here?
#664 [19:36] <mattym> YoungAlbert, Thats just a shortcut on all Windows 10 Computers, its not what you need.
#665 [19:36] <DeathKhan> Describe the problem and we'll see
#666 [19:36] <YoungAlbert> no I have not, but it did not make a shortcut
#667 [19:36] <Em7> My battery is running low, so the quicker the better. If I randomly leave, my battery most likely died.
#668 [19:36] <mattym> YoungAlbert, Check for the one that got intalled on your desktop.
#669 [19:37] <YoungAlbert> I did and there is none
#670 [19:37] <YoungAlbert> do you know if there is anyway to get a refund
#671 [19:37] <mattym> YoungAlbert, Then you didn't install the game.
#672 [19:37] <Em7> Hmm, people here seem to be busy. I'll come back later!
#673 [19:37] <YoungAlbert> but I bought it and hit install
#674 [19:37] * kindnugz1 [webchat@cpe-74-134-9-134.kya.res.rr.com] has joined #minecrafthelp
#675 [19:37] <mattym> YoungAlbert, You need to download and install the launcher you go linked to when you made the purchase.
#676 [19:37] <DeathKhan> Install through the widows menu
#677 [19:37] <kindnugz1> hello
#678 [19:37] <YoungAlbert> is it because it was only six dollars
#679 [19:37] <DeathKhan> **windows
#680 [19:37] <Em7> Hi
#681 [19:38] <mattym> YoungAlbert, Thats not a computer version.
#682 [19:38] <DeathKhan> Where did you purchase it from?
#683 [19:38] <kindnugz1> Me?
#684 [19:38] <YoungAlbert> google play with a google play gift card
#685 [19:38] <DeathKhan> That's the Android version
#686 [19:38] <mattym> DeathKhan, Focus on your own issue, you are only distracting people with wrong info.
#687 [19:38] <DeathKhan> My bad
#688 [19:38] <kindnugz1> can some one help Me?\
#689 [19:38] <Em7> DeathKhan, are you a mod?
#690 [19:38] <DeathKhan> Nah
#691 [19:39] <Em7> Oh. I'll wait for somebody
#692 [19:39] <DeathKhan> Im trying to get access to my old account
#693 [19:39] <mattym> DeathKhan, If its unmigrated, the only thing you can do is contact Mojang support.
#694 [19:39] <YoungAlbert> well than do you know if there is a way to get a refund
#695 [19:39] <DeathKhan> Thanks matty
#696 [19:39] <mattym> YoungAlbert, You would need to talk to the support team for the Play Store on Android.
#697 [19:39] <Em7> (I'll wait for a little while :])
#698 [19:39] <kindnugz1> Can some one help me
#699 [19:40] <mattym> Em7, Just describe the issue.
#700 [19:40] <Em7> Oh, sure
#701 [19:40] <DeathKhan> YoungAlbert https://support.google.com/googleplay/answer/7205930
#702 [19:40] <YoungAlbert> sorry to be such a bother, but do you know how to get in contact with them
#703 [19:40] <Em7> I own a windows 10 laptop, and I would like to download the normal java version instead of the windows 10 edition.
#704 [19:40] <Em7> How can I do this?
#705 [19:40] <DeathKhan> click the link above YoungAlbert
#706 [19:41] <Em7> Me?
#707 [19:41] <mattym> YoungAlbert, Best bet is directly through the Play Store app. So its directed to the proper region.
#708 [19:41] <mattym> Em7, Did you purchase the Java version?
#709 [19:41] <Em7> On another computer, yes
#710 [19:42] <Em7> I cant find the download like to the java edition anywhere. Automatically redirects me to the "You've already downloaded" windows 10 edition
#711 [19:42] <mattym> Em7, Then just download the Java version and log into it from minecraft.net
#712 [19:42] <Em7> I cant find the download like to the java edition anywhere. Automatically redirects me to the "You've already downloaded" windows 10 edition
#713 [19:43] <DeathKhan> https://minecraft.net/en-us/download/
#714 [19:44] <Em7> Uh, it says free trial in the corner
#715 [19:44] <Em7> Is that normal?
#716 [19:44] <Em7> Seems.. odd
#717 [19:44] <DeathKhan> If you have a full account it wont matter
#718 [19:44] <Em7> Huh, ok. Im not sure if you can help me but im pretty sure it wont let me download due to windows 10's "protection"
#719 [19:45] <YoungAlbert> I don't know what link you mean, but do you know a phone number that I could call, speaking to a representative would make me feel much better
#720 [19:45] <mattym> Em7, What do you mean exactly?
#721 [19:45] <mattym> YoungAlbert, I dont believe they do it that way.
#722 [19:46] <YoungAlbert> +mattym well what link are you referring to
#723 [19:46] <Em7> +mattym, Windows 10 doesn't necessarily let me download things so freely. It only lets me download things off of their personal store with "selected, safe products." And when I did try the free version, it wouldn't let me log in before because it wanted me to find the full version and buy it. But I CANT find it...
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#725 [19:46] <mattym> YoungAlbert, In the Play Store app, on your android device, there should be a support option somewhere.
#726 [19:47] <Em7> Yeah, it won't let me download. Give me a moment to look around and see if I can disable this security
#727 [19:47] <mattym> Em7, There is no difference between the trial/demo/full launcher on Java
#728 [19:47] <Em7> There isn't?
#729 [19:47] <Em7> It wouldn't let me log into my xbox live account before.
#730 [19:47] <mattym> Em7, Its all the same. The only thing that makes it the full version is when you log in with your account.
#731 [19:48] <mattym> Em7, You dont log in with an Xbox Live account
#732 [19:48] <mattym> Em7, You log in with a Mojang account.
#733 [19:48] <Em7> I mean Mojang oops.
#734 [19:48] <Em7> It told me to get the full version or something.
#735 [19:48] * DeathKhan [webchat@d-146-168-45-237.cpe.metrocast.net] has joined #minecrafthelp
#736 [19:48] <Em7> Hold on one moment, I think I know how to download it
#737 [19:48] <mattym> Em7, That does not sound like a message from that edition.
#738 [19:48] <Em7> What do you mean by "that edition"
#739 [19:49] <mattym> Em7, The error message you are describing does not sound like one that shows up in the Java Edition.
#740 [19:49] <Em7> Hmm.... hold on one moment
#741 [19:51] <Em7> What was that link DeathKhan sent earlier that redirected me to the java download?
#742 [19:51] <mattym> Em7, minecraft.net/download
#743 [19:51] * Icantconnect [webchat@h56.177.29.71.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#744 [19:51] <Em7> If I turn off the security from the Microsoft store, I should be able to downliad it since it isn't on the Microsoft store.
#745 [19:52] <mattym> Em7, Do you have Windows in S mode?
#746 [19:52] <Em7> I do.
#747 [19:52] <Em7> I don't really want that.
#748 [19:52] <mattym> Em7, One moment.
#749 [19:52] <Em7> The s mode is why I cannot download the jvav
#750 [19:52] <Em7> *Java
#751 [19:53] <mattym> Em7, Fair warning, from what I understand this is a time consuming process
#752 [19:53] <mattym> Em7, https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode
#753 [19:53] <Em7> Ok, let me take a look. Thanks
#754 [19:54] <Em7> Wow, thanks. This is super useful :)
#755 [19:54] <Em7> I'll most likely do that tomorrow. After I do that, using the link you provided earlier I should be able to download the Java edition
#756 [19:54] <Em7> Thank you for your help!
#757 [19:54] <mattym> Em7, Yes
#758 [19:54] <mattym> Em7, Once installed just log in and it will be the full version.
#759 [19:55] <Em7> Not the windows 10 version, correct?
#760 [19:55] <mattym> Em7, Correct.
#761 [19:55] <Em7> Great! The main problem I was having with Windows 10 was that it restricted me from certain servers. I suppose this was some crossplay thing....
#762 [19:56] <mattym> Well they are completely different software
#763 [19:56] <Em7> The servers are?
#764 [19:56] <mattym> Yes
#765 [19:57] <Em7> Is that a normal thing on windows 10 edition? not being able to join some servers? It only had servers that I had on my MCPE file.
#766 [19:57] <DeathKhan> Also keep in mind to switch out of S mode you need to buy a different windows version
#767 [19:57] <DeathKhan> like HOME/PRO
#768 [19:57] <Em7> (it transferred almost everything BUT my worlds..)
#769 [19:57] <Em7> Oh, ok.
#770 [19:57] <mattym> DeathKhan, You do not.
#771 [19:57] <Em7> Oh?
#772 [19:58] <Em7> I don't have to download?
#773 [19:58] <mattym> Em7, The Mobile, Switch, and Xbox, use the same servers as Win 10.
#774 [19:58] <mattym> Em7, Java uses its own servers.
#775 [19:58] <Em7> So I wont have to download something new? cool
#776 [19:58] <mattym> Em7, If you have Windows 10 Home in S mode, you will just be 'updating' to Windows 10 Home
#777 [19:59] <Em7> Ahh. Is that unsafe?
#778 [19:59] <mattym> Em7, It will require downloading, but no purchase
#779 [19:59] <Em7> Got it.
#780 [19:59] <mattym> Em7, It basically has to install the features that were taken out.
#781 [19:59] <Em7> What do you mean?
#782 [20:00] <mattym> Em7, S mode leaves some stuff out as compared to the normal version of Win 10.
#783 [20:00] * Meeeeeeesh [webchat@2.91.167.31] has joined #minecrafthelp
#784 [20:00] <Meeeeeeesh> hello
#785 [20:00] <Em7> Oh I see
#786 [20:00] <mattym> Em7, Disabling S mode, basically turns it back into a normal Win 10 install, where you can install programs from places other than the store.
#787 [20:00] <Em7> Wonderful, that's what I wanted
#788 [20:02] <YoungAlbert> nevermind I realized that I had bought it for the phone, and one that doesn't work at that :( well at least it was only 7 dollars and not 25 or something
#789 [20:02] <Em7> Okie. Sounds good +mattym. Thanks for the help, I appreciate it. Have a good night
#790 [20:03] <Em7> gooooooooooodbye
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#794 [20:50] * BruneiKing [webchat@power182-217.powerline.com.br] has joined #minecrafthelp
#795 [20:52] <BruneiKing> I forgot my password and don't receive an email of request password reset
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#798 [21:34] * Tow [webchat@47-216-52-246.lkhvcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#799 [21:35] <Tow> Trying to join a external server using add server but it will not connect
#800 [21:37] * Lord_of_Life [~Lord@77.28.219.114] has joined #minecrafthelp
#801 [21:37] <Andrio> Tow, did you want to connect to both servers at the same time?
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#803 [21:46] * kiddmegagamer [webchat@67.143.160.119] has joined #minecrafthelp
#804 [21:46] <kiddmegagamer> help with downloading 'Minecraft City Life'
#805 [21:46] <Tow> No just 1
#806 [21:48] <Tow> Using add server to be able to join that same setver
#807 [21:49] <Andrio> oh, never mind
#808 [21:49] <Andrio> Tow, what happened?
#809 [21:49] <Andrio> ??> kiddmegagamer mods
#810 [21:49] <Absol> kiddmegagamer: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#812 [21:51] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#813 [21:51] <kiddmegagamer> thank you
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#816 [21:55] <xWxlfiie_> I try to play the game but every time I join a server or a single player world I cant play because I get weird planes/lines across my screen stopping me from seing anything
#817 [21:57] <xWxlfiie_> I don't know what to do please
#818 [22:22] * AkhiSyhno [webchat@231.205.140.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#819 [22:42] <Pugabyte> I recently installed ubuntu 18.10 and I'm unable to start minecraft either with the old or new launcher. This is the error I'm getting (in /var/log/syslog): http://paste.bnn.gg/laviv Also, the launcher is not properly closing, unless I run `sudo killall -9 launcher` it silently errors and wont open because "launcher is already open" (also from /var
#820 [22:42] <Pugabyte> /log/syslog)
#821 [22:45] * Guest53135 [kiwiirc@67.167.121.132] has joined #minecrafthelp
#822 [22:45] * Absol kicked Guest53135 from #minecrafthelp (Reason: uest53135 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1001))
#823 [22:49] * Aaron [webchat@c-24-20-254-10.hsd1.or.comcast.net] has joined #minecrafthelp
#824 [22:51] <Aaron> code i bought on amazon not working
#825 [22:53] <mattym> Aaron, How are you attempting to redeem it?
#826 [22:55] <Aaron> my son started an account on minecraft. bought a validation code, went to enter it on minecraft, and it said the code is invalid
#827 [22:55] <mattym> Aaron, Which version of Minecraft?
#828 [22:56] <Aaron> windows 10
#829 [22:57] <mattym> Aaron, As far as I am aware, the codes that Amazon sells are only for the Java Edition.
#830 [22:58] <Aaron> this says windows/mac
#831 [22:59] <mattym> Aaron, What site are you trying to make the account/redeem on?
#832 [22:59] <Aaron> minecraft.net/redeem
#833 [23:00] <mattym> Aaron, Have you entered the code exactly as written, keeping track of case sensitivity?
#834 [23:02] * xWxlfiie [webchat@78.sub-174-216-2.myvzw.com] has joined #minecrafthelp
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#836 [23:04] <Aaron> got it. thanks
#837 [23:11] <Pugabyte> So, minecraft doesnt work on java 11. got it.
#838 [23:12] * Cody [webchat@47-33-227-29.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#839 [23:13] * Cody is now known as Guest45729
#840 [23:14] <Guest45729> Hi there. I don't play minecraft very often. so when i went to play today i noticed they migrated everything. when i tried to migrate it said my account had already been migrated. how do i recover my account (stolen?)
#841 [23:16] <Anna> ??> Guest45729 account/hacked
#842 [23:16] <Absol> Guest45729: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#843 [23:16] <Absol> Guest45729: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#844 [23:19] <mattym> Pugabyte, From what we have seen, it does not work properly or 100% of the time on any flavor or 9, 10 or 11. Additionally does not work with some headless Java installs.
#845 [23:28] <Guest45729> Absol that link does not help as my moojang account wasn't stolen. This is the first time I've tried logging in since the change. I used to just need my username and password. I never set up an account that uses email+password.
#846 [23:29] <mattym> Guest45729, Without any of that info you cannot proceed as it was never migrated.
#847 [23:30] <Guest45729> i have all of the info i used for original minecraft
#848 [23:30] <mattym> ??> Guest45729 account/send-email
#849 [23:30] <Absol> Guest45729: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#850 [23:30] <Absol> Guest45729: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#851 [23:30] <Guest45729> Somebody just migrated my account before I did somehow
#852 [23:31] <mattym> Guest45729, That means it was hacked.
#853 [23:32] <Guest45729> Absol Alright I already sent the from. I was just hoping I could get a faster turnaround here. I wanted to play with friends tomorrow, but the wait looks like at least a week. thanks anyway.
#854 [23:33] <Guest45729> Absol one more question. If I purchased it in the meantime. Would i be able to get a refund once they determine my copy was stolen?
#855 [23:33] <mattym> Guest45729, No
#856 [23:34] <Guest45729> Ugh. okay. thanks for your help anyway mattym Absol
#857 [23:40] * sythe179 [webchat@144.139.80.93] has joined #minecrafthelp
#858 [23:42] <sythe179> if i havent logged into my account in 4+ years, im guessing i have a mojang account. how do i go gaining access to that account, when i dont know the username or password to it?
#859 [23:42] <mattym> ??> sythe179 account/send-email
#860 [23:42] <Absol> sythe179: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#861 [23:42] <Absol> sythe179: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.