#1 [00:09] * Xinder [webchat@d66-183-234-137.bchsia.telus.net] has joined #minecrafthelp
#2 [00:10] <Xinder> Ok. So having the typical 'Can not connect to server' issue. Can log onto Mojang but no minecraft.net. Have run the HighjackThis and have a log but have no idea what I'm looking at really.
#3 [00:12] <Xinder> I haven't been on MCLeaks or AltDispenser but then again this is a adopted laptop soo... I did a search for both in the Hdd but couldn't find anything.
#4 [00:12] <mattym> ??> Xinder paste
#5 [00:12] <Absol> Xinder: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#6 [00:12] <mattym> Xinder, Get us the HJT log via the instructions Absol gave
#7 [00:14] <Xinder> kk. one second
#8 [00:16] <Xinder> https://paste.ubuntu.com/p/MjsnZb7FjM/ Thats the paste bin address. it didn't seem to have a link anywhere
#9 [00:16] <mattym> ??> Xinder info/mcleaks
#10 [00:16] <Absol> Xinder: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#11 [00:16] <Absol> Xinder: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#12 [00:16] <mattym> ??> Xinder win/hosts/edit
#13 [00:17] <Absol> Xinder: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#14 [00:17] <Absol> Xinder: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#15 [00:22] <Xinder> Ok. I have the file open as admin. it had 2 enteries, bith mojang. I deleted them. Do I need to restart the system for them to take effect?
#16 [00:23] <mattym> Xinder, Save the file, then try the game again.
#17 [00:24] <Xinder> hmm. yes that seems to work. Thanks!
#18 [00:24] <Xinder> Is there any other name that MCLeaks or AltDispenser might be under as far as a filename?
#19 [00:25] <mattym> Xinder, Its not something installed, so if its not in a downloads folder or user folder somewhere then its gone.
#20 [00:26] <Xinder> k. Cool. Like i said it's not originally my computer, but in its past life it was accessed by my nephew and I know he did some downloading and such..
#21 [00:26] <Xinder> Thank you for the help!
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#23 [00:43] * Gemit [webchat@d27-96-82-163.evv.wideopenwest.com] has joined #minecrafthelp
#24 [00:44] <Gemit> Hello
#25 [00:45] <Capfan67> Hi
#26 [00:46] <Gemit> i think i got hacked
#27 [00:46] <Capfan67> ??> Gemit account/hacked
#28 [00:46] <Absol> Gemit: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#29 [00:46] <Absol> Gemit: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#30 [00:47] <Capfan67> ??> Gemit account/trans-id
#31 [00:47] <Absol> Gemit: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#32 [00:47] <Gemit> i purchased minecraft in 2009.
#33 [00:47] <Gemit> i dont have my transaction ID
#34 [00:48] <Capfan67> Gemit, As the support page instructs, you'll need to contact Mojang for alternate account verification methods. (Link provided in the linked page).
#35 [00:49] <Capfan67> Gemit, Scan down to the section, "Earlier than mid-2011"
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#37 [01:47] * thelounge19 [webchat@145.255.1.167.dynamic.ufanet.ru] has joined #minecrafthelp
#38 [01:47] * Espercorn kicked thelounge19 from #minecrafthelp (Reason: helounge19 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#40 [03:06] * Kira30 [webchat@ip-37-248-155-141.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#41 [03:07] <Kira30> Can I change my email address without having an old e mail account?
#42 [03:30] <Kira30> Can I change my email address without having an old e mail account?
#43 [04:23] * maro [~maro@2a02:8070:27b7:8b00:8ae:1f6d:f163:47ed] has joined #minecrafthelp
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#46 [05:24] * AmoK02 [webchat@ip-109-41-131-216.web.vodafone.de] has joined #minecrafthelp
#47 [05:24] <AmoK02> hey ich habe ein problem
#48 [05:26] <AmoK02> Bought Minecraft can log me on mojang HP but not at Minecraft.net and in the luncher
#49 [05:30] <AmoK02> Bought Minecraft can log me on mojang HP but not at Minecraft.net and in the luncher
#50 [05:36] * blazej721 [webchat@093105176118.dynamic-ra-01.vectranet.pl] has joined #minecrafthelp
#51 [05:36] * Hapitok [webchat@97-84-120-157.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#52 [05:37] <AmoK02> Bought Minecraft can log me on mojang HP but not at Minecraft.net and in the luncher
#53 [05:38] <Hapitok> How do I submit additional information regarding an email I sent to Mojang's Customer Support?
#54 [05:38] <blazej721> I do not remember my old email? what i can do
#55 [05:39] <Andrio> blazej721, do you have a Minecraft profile name?
#56 [05:39] <Andrio> AmoK02, HP?
#57 [05:40] <blazej721> yes i can login to Minecraft Launcher
#58 [05:41] <Andrio> blazej721, you can try each of your email addresses at https://account.mojang.com/migrate
#59 [05:43] <blazej721> I bought the game when it was still in early beta. I do not remember my e-mails anymore
#60 [05:43] <blazej721> And then i login in to with name and password
#61 [05:44] <AmoK02> @Andrio HomePage
#62 [05:44] <Andrio> ??> AmoK02 tools/HJT
#63 [05:44] <Absol> AmoK02: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [05:44] <Absol> AmoK02: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#65 [05:47] <AmoK02> @Absol https://paste.ubuntu.com/p/HCCX4H58Kf/
#66 [05:48] <Hapitok> I've sent an email earlier to Mojang Customer Support but I just got additional information that I wasn't able to include in said email. Is there any way to help "tag" a new email to the original?
#67 [05:50] * Lewis [webchat@cpc114460-sout10-2-0-cust912.20-1.cable.virginm.net] has joined #minecrafthelp
#68 [05:53] <Lewis> hey, i got a new pc for christmas, tried logging in to mojang to download minecraft, but it is not purchased on the account, even though i am a legacy account holder, tried logging in through my old laptop, would let me (even though log in details are saved in Twitch client from the last time I played), changed the password and tried again, tried "
#69 [05:53] <Lewis> migrating" the account but that doesnt work either
#70 [05:56] <AmoK02> @Absol ??
#71 [05:56] * maro [~maro@2a02:8070:27b7:8b00:8ae:1f6d:f163:47ed] has quit. (Quit: Kein Bock mehr)
#72 [06:01] <blazej721> if I do not remember the email, there is a chance to change to another one
#73 [06:05] * SARSRuthless [webchat@ip70-188-5-51.rn.hr.cox.net] has joined #minecrafthelp
#74 [06:11] <AmoK02> Absol https://paste.ubuntu.com/p/HCCX4H58Kf/
#75 [06:14] * lytestalin [webchat@ip4da0f78d.direct-adsl.nl] has joined #minecrafthelp
#76 [06:14] <lytestalin> Hello someone here?
#77 [06:15] <lytestalin> my minecraft got hacked on the 24th changing my username and skin, I managed somehow to still get my password reset back and change it + my skin but now I need to wait a whole month to change my username back to LyteStalin. is there any way how I can change that now?
#78 [06:17] <SARSRuthless> hey as soon as i load up minecraft java it stops responding and says Java(TM) Platform SE binary is not responding ive tried uninstalling and reinstalling, uninstalling and reinstalling java, giving it more ram, and much more the exit code is -805306369 here are my event logs and minecraft output logs https://paste.ubuntu.com/p/KBQ9vQSVcj/ https://
#79 [06:17] <SARSRuthless> paste.ubuntu.com/p/m9zbnGxh5J/ https://paste.ubuntu.com/p/bV5n6qZzGP/
#80 [06:17] <SARSRuthless> nothing has worked so far
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#82 [06:25] * Unicorn_Emy01 [webchat@pde22-1-78-205-75-65.fbx.proxad.net] has joined #minecrafthelp
#83 [06:27] <Unicorn_Emy01> Hello; While I was downloading for the first time Minecraft on my iMac I face the following issue: Couldn't download the file end.ogg and I am totally clueless on what to do next. Could you help please?
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#89 [06:38] <Firesaber20> my 1.13.2 minecrft keeps crahing on the mojang screen
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#93 [07:01] * SaintPady [webchat@p579BE82D.dip0.t-ipconnect.de] has joined #minecrafthelp
#94 [07:04] <SaintPady> Hi team i was wondering if you are able to tell me my email adress linkt to my minecraft username
#95 [07:06] * yydefyu [webchat@adsl-81-67.tricom.net] has joined #minecrafthelp
#96 [07:10] * NickHD23 [webchat@104.243.210.16] has joined #minecrafthelp
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#98 [07:15] <Andrio> ??> SaintPady account/forgot-email
#99 [07:15] <Absol> SaintPady: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#100 [07:24] <SaintPady> Absol problem is i dont have access to all of my former adresses
#101 [07:26] <SaintPady> Andrio well i can still log in to the minecraft launcher on my computer using the Username and Password
#102 [07:27] <Andrio> ok
#103 [07:27] <Andrio> ??> SaintPady accout/send-email
#104 [07:27] <Andrio> ??> SaintPady account/send-email
#105 [07:27] <Absol> SaintPady: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#106 [07:27] <Absol> SaintPady: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#107 [07:31] <SaintPady> Absol i dont have these informations thats my problem
#108 [07:58] <Unicorn_Emy01> Currently the customer center has 12 days of delay!
#109 [08:00] * Unicorn_Emy01 [webchat@pde22-1-78-205-75-65.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#110 [08:15] * HNO_3 [webchat@193.92.140.147.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#111 [08:17] <HNO_3> when I try to open the game and play it says unable to start java
#112 [08:18] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#113 [08:19] <HNO_3> when I try to open the game and play it says unable to start java someone help pls
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#117 [08:37] * Subra [webchat@161.165-246-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#118 [08:37] <Subra> minecraft isn't responding when i launch it
#119 [08:38] <Greymagic27> ??> Subra tools/hjt
#120 [08:38] <Absol> Subra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#121 [08:38] <Absol> Subra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#122 [08:38] <Subra> okay
#123 [08:40] * GambleLORDZ [webchat@xdsl-212-8-146-122.nc.de] has joined #minecrafthelp
#124 [08:40] <Subra> here you are https://paste.ubuntu.com/p/FPFVS6Y6yJ/
#125 [08:41] <GambleLORDZ> I have forgotten the answers to my security questions and can not access my email
#126 [08:50] * SaintPady [webchat@p579BE82D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#127 [08:54] <Subra> can you see my log files?
#128 [08:57] * Liron_Crazy_1234 [webchat@77.138.88.182] has joined #minecrafthelp
#129 [08:57] <Liron_Crazy_1234> hi
#130 [08:57] <Liron_Crazy_1234> The reset email not send
#131 [08:57] * Liron_Crazy_1234 [webchat@77.138.88.182] has quit. (Client Quit)
#132 [09:07] * UnicorniaaGames [webchat@71.n0.netell.net.br] has joined #minecrafthelp
#133 [09:08] * HeyaItsSarah [webchat@cpc128560-linl10-2-0-cust252.know.cable.virginm.net] has joined #minecrafthelp
#134 [09:08] <UnicorniaaGames> hi.
#135 [09:09] <UnicorniaaGames> oooooi
#136 [09:09] <HeyaItsSarah> Hello! whenever I try to open minecraft, I can get the launcher open fine, but whenever I start, regardless of the version, it just stops responding on the 'mojang' screen and crashes. I've not got any mods or anything. Any help?
#137 [09:09] <HeyaItsSarah> eyo
#138 [09:10] <UnicorniaaGames> Process crashed with exit code -1073740771
#139 [09:10] * Me4502 [~Me4502@irc.spongepowered.org] has joined #minecrafthelp
#140 [09:10] <HeyaItsSarah> idk if you're talking to me or not lmao
#141 [09:11] <Subra> same problem as UnicorniaaGames
#142 [09:11] <Subra> i alredy sended the file
#143 [09:14] <UnicorniaaGames> Process crashed with exit code -1073740771
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#146 [09:27] <Ciseron> minecraft on the mojang scren don't respond there is my file https://paste.ubuntu.com/p/FPFVS6Y6yJ/
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#150 [09:41] <Capfan67> ??> UnicorniaaGames launcher/log-txt
#151 [09:41] <Absol> UnicorniaaGames: We need to see your full launcher log, which is created in the game directory.
#152 [09:41] <Absol> UnicorniaaGames: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#156 [10:08] * Julian_Game [webchat@p54A25CF5.dip0.t-ipconnect.de] has joined #minecrafthelp
#157 [10:13] <Julian_Game> Hallo i can’t login my account. I have an old premium Minecraft account. The username was Julian_Game and I know the password. What the problem is that I have no access to the email (keusch@keuschundpartner.eu the E-Mail that i used to create the account)any more because it is old.
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#159 [10:17] * ChozBe [webchat@c-71-239-173-254.hsd1.il.comcast.net] has joined #minecrafthelp
#160 [10:18] <ChozBe> I have had Minecraft updated to 1.13.2 for a while now (since it came out), and have recently faced a very frustrating issue. Whenever I attempt to open a world, the game gives me the dirt loading background, with no loading bar or message of loading, and then commences to stay that way and then give me the unresponsive program prompt after 30 or s
#161 [10:18] <ChozBe> o seconds, or when I hit the windows button on my keyboard. This is not just a problem with one world - I have tried every world I have (5 of them) with no luck. I have restarted my computer and uninstalled via the minecraft install wizard multiple times in a vain attempt to fix the issue. I have also tried multiple times create new worlds to no av
#162 [10:18] <ChozBe> ail, getting the same problem once I begin to generate it. I then ran a CCleaner program a few times and tried everything again. After a few hours, I have deep cleaned my minecraft folder and AppData, deleting all my saves, and reinstalled minecraft from scratch, and still am having the problem. Is their anything I can do to be able to play one of
#163 [10:18] <ChozBe> my favorite games again? I would have to start a new word obviously as I deleted the file for my old one (which I had a few hundred hours on), but I don't mind as I was beginning to get bored of my old world I started when 1.13 came out anyway. Any help would be appreciated. Thanks!
#164 [10:18] * Absol kicked ChozBe from #minecrafthelp (Reason: hozBe :Stop spamming)
#165 [10:21] * mohammadreza [webchat@109.169.65.178] has joined #minecrafthelp
#166 [10:21] <mohammadreza> salam
#167 [10:21] <mohammadreza> hi
#168 [10:21] <mohammadreza> i am mohammadreza
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#170 [11:02] * fabozay [webchat@136.0.99.42] has joined #minecrafthelp
#171 [11:03] <fabozay> hello when I want to connect to the launcher it is unpossible to be conected to the server thank you
#172 [11:03] <mattym> ??> fabozay tools/hjt
#173 [11:03] <Absol> fabozay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [11:03] <Absol> fabozay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#175 [11:05] <fabozay> I did not understand
#176 [11:06] <mattym> fabozay, Read it again then.
#177 [11:06] <fabozay> ok
#178 [11:11] <fabozay> I am on the main menu I do koi?
#179 [11:12] <mattym> fabozay, Read all the instructions again.
#180 [11:13] <fabozay> I am not English
#181 [11:17] * BeenDraw [webchat@195.66.218.213.pool.breezein.net] has joined #minecrafthelp
#182 [11:19] <fabozay> I copy you the jumbo text? and I give it to you?
#183 [11:19] <Capfan67> fabozay, Paste here: https://paste.ubuntu.com
#184 [11:19] <BeenDraw> I have a problem. When I am trying to log in in minecraft launcher. It says: Could not connect to server
#185 [11:20] <mattym> ??> BeenDraw tools/hjt
#186 [11:20] <Absol> BeenDraw: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#187 [11:20] <Absol> BeenDraw: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#188 [11:21] <fabozay> Absol what link
#189 [11:22] <UnicorniaaGames> Process crashed with exit code -1073740771
#190 [11:24] <Capfan67> ??> UnicorniaaGames launcher/log-txt
#191 [11:24] <Absol> UnicorniaaGames: We need to see your full launcher log, which is created in the game directory.
#192 [11:24] <Absol> UnicorniaaGames: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#193 [11:24] <fabozay> Absol voici le lien de la page web https://paste.ubuntu.com/p/YBmDgX42QD/
#194 [11:24] <mattym> fabozay, The URL, page address.
#195 [11:25] <mattym> fabozay, Ok we have several steps you will need to follow.
#196 [11:25] <mattym> fabozay, Please read them all and what we say.
#197 [11:25] <mattym> ??> fabozay av/bytefence
#198 [11:25] <Absol> fabozay: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#199 [11:26] <mattym> fabozay, Do all the instructions in the yellow box, but do not restart.
#200 [11:26] <UnicorniaaGames> Absol https://paste.ubuntu.com/p/6fWzsyXPKb/
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#203 [11:28] <mattym> UnicorniaaGames, Some of the beginning looks cut off.
#204 [11:29] <BeenDraw> I clicked "Paste" but nothing happened
#205 [11:30] <mattym> BeenDraw, Make sure you have entered all the info the paged needed
#206 [11:30] * canes25 [webchat@c-73-75-196-54.hsd1.in.comcast.net] has joined #minecrafthelp
#207 [11:30] <BeenDraw> oh
#208 [11:30] <BeenDraw> https://paste.ubuntu.com/p/zWSpp6zTKt/
#209 [11:30] <mattym> ??> BeenDraw info/mcleaks
#210 [11:30] <Absol> BeenDraw: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#211 [11:30] <Absol> BeenDraw: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#212 [11:30] <mattym> ??> BeenDraw win/hosts/edit
#213 [11:31] <Absol> BeenDraw: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#214 [11:31] <Absol> BeenDraw: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#217 [11:34] * GamerGeorge561 [webchat@5e0a0d2d.bb.sky.com] has joined #minecrafthelp
#218 [11:35] <GamerGeorge561> Hi, trying to play my Minecraft download but comes up with error message
#219 [11:35] <GamerGeorge561> https://paste.ubuntu.com/p/TS7n8t6pwC/
#220 [11:36] <mattym> GamerGeorge561, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#221 [11:37] <BeenDraw> thank you guys!
#222 [11:38] <Capfan67> BeenDraw, Is Minecraft now working?
#223 [11:38] <BeenDraw> Yeah
#224 [11:40] * BeenDraw [webchat@195.66.218.213.pool.breezein.net] has quit. (Quit: webchat.esper.net)
#225 [11:42] * LazaR [webchat@14-223.static.madnet.rs] has joined #minecrafthelp
#226 [11:42] <LazaR> HEy
#227 [11:42] <Capfan67> Hi
#228 [11:42] <LazaR> I have problem with mc
#229 [11:42] <LazaR> crashing on run
#230 [11:42] <LazaR> spent 2 days on forums,i didnt fixed it
#231 [11:42] <Capfan67> LazaR, What's the exact error?
#232 [11:43] <LazaR> wait a sec
#233 [11:43] <LazaR> to run mc
#234 [11:43] <LazaR> can i send lightshot link here?
#235 [11:43] <LazaR> for ss
#236 [11:43] <Capfan67> LazaR, sure.
#237 [11:44] <LazaR> http://prntscr.com/m0pbc2
#238 [11:45] <LazaR> tried:
#239 [11:45] <LazaR> running older versions;
#240 [11:45] <Capfan67> ??> LazaR win/dxdiag
#241 [11:45] <Absol> LazaR: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#242 [11:45] <LazaR> wait a sec
#243 [11:46] <Capfan67> LazaR, Just as a note, failure to write minidumps is normal. The interesting bit is the Problematic Frame. atio6axx.dll is your graphics driver.
#244 [11:47] <LazaR> i upadate gpu driver
#245 [11:49] <LazaR> https://pastebin.com/Sntv13qa
#246 [11:49] <LazaR> mine dxdiag
#247 [11:50] <LazaR> Capfan67
#248 [11:51] <mattym> LazaR, Download the Catalyst Software Suite listed under Windows 7 64-Bit from this page https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-mobility-radeon-hd-4000-series/ati-mobility-radeon-hd-4650
#249 [11:51] * vnovakov [~vnovakov@88.116.204.182] has joined #minecrafthelp
#250 [11:51] <LazaR> mattym what should i do when i download it?
#251 [11:52] <Lewis> hey, i got a new pc for christmas, tried logging in to mojang to download minecraft, but it is not purchased on the account, even though i am a legacy account holder, tried logging in through my old laptop, would let me (even though log in details are saved in Twitch client from the last time I played), changed the password and tried again, tried "
#252 [11:52] <Lewis> migrating" the account but that doesnt work either
#253 [11:52] <mattym> LazaR, Run/Install it
#254 [11:52] * monster808S [webchat@195.117.93.2] has joined #minecrafthelp
#255 [11:53] <mattym> Lewis, You can only log in on the launcher with a legacy account.
#256 [11:53] <monster808S> siema
#257 [11:53] <mattym> Lewis, If you cannot migrate it yourself, you will need to contact Mojang.
#258 [11:53] <mattym> ??> Lewis account/send-email
#259 [11:53] <Absol> Lewis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#260 [11:53] <Absol> Lewis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#261 [11:54] * UnicorniaaGames [webchat@71.n0.netell.net.br] has quit. (Quit: webchat.esper.net)
#262 [11:56] * monster808S [webchat@195.117.93.2] has quit. (Client Quit)
#263 [11:58] <LazaR> mattym http://prntscr.com/m0ph4l u mean this ?
#264 [11:58] <mattym> LazaR, Yes, let it finish
#265 [11:58] <LazaR> okie
#266 [11:58] <mattym> LazaR, Restart the PC if it asks you to when its done.
#267 [11:58] <LazaR> ok
#268 [12:03] <Lewis> ah okay thanks guys
#269 [12:04] * UnicorniaaGames [webchat@71.n0.netell.net.br] has joined #minecrafthelp
#270 [12:04] * Lewis [webchat@cpc114460-sout10-2-0-cust912.20-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#271 [12:04] <UnicorniaaGames> Absol https://paste.ubuntu.com/p/6fWzsyXPKb/
#272 [12:04] <LazaR> mattym http://prntscr.com/m0pk5j ?
#273 [12:05] <LazaR> do u need log?
#274 [12:05] <Capfan67> UnicorniaaGames, That's the same paste you provided before. The beginning of the log is missing.
#275 [12:06] <LazaR> mattym it didnt ask for pc restart,but i will restart it anyway :)
#276 [12:06] * LazaR [webchat@14-223.static.madnet.rs] has quit. (Quit: webchat.esper.net)
#277 [12:07] <UnicorniaaGames> I did not read the answer
#278 [12:08] <Capfan67> UnicorniaaGames, Do you need the instructions again?
#279 [12:08] <UnicorniaaGames> Yes please
#280 [12:09] <Capfan67> ??> UnicorniaaGames launcher/log-txt
#281 [12:09] <Absol> UnicorniaaGames: We need to see your full launcher log, which is created in the game directory.
#282 [12:09] <Absol> UnicorniaaGames: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#283 [12:10] <UnicorniaaGames> Absol https://paste.ubuntu.com/p/6fWzsyXPKb/
#284 [12:10] <UnicorniaaGames> ready
#285 [12:10] <UnicorniaaGames> and now ?
#286 [12:11] <Capfan67> UnicorniaaGames, You're continuing to provide the same link from earlier. That paste did not include the full launcher_log file. The beginning of the log is missing.
#287 [12:18] * GamerGeorge561 [webchat@5e0a0d2d.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#289 [12:18] <UnicorniaaGames> I'm sorry my launcher did not show everything but I hope to be right Absol https://paste.ubuntu.com/p/QbyXbfTNrW/
#290 [12:18] <LazaR> mattym should i run mc now?
#291 [12:18] <mattym> LazaR, Try it yes.
#292 [12:20] <LazaR> mattym BRO U ARE MY SAVER
#293 [12:20] <LazaR> TY
#294 [12:20] <LazaR> RESPECT + MISSON COMPLETED :)
#295 [12:20] <LazaR> :)
#296 [12:22] * LazaR [webchat@14-223.static.madnet.rs] has quit. (Client Quit)
#297 [12:27] * IgisTeddy [webchat@c80-216-190-79.bredband.comhem.se] has joined #minecrafthelp
#298 [12:27] <IgisTeddy> so i cant reset my secutity questions
#299 [12:28] <IgisTeddy> i try to reset them but i dont get the reset email
#300 [12:29] <IgisTeddy> I*ve checked my spam folder but i have not found it
#301 [12:29] * andrew3 [webchat@cpe-24-30-135-134.dc.res.rr.com] has joined #minecrafthelp
#302 [12:29] * trw317 [webchat@174-27-131-241.bois.qwest.net] has joined #minecrafthelp
#303 [12:30] <trw317> i have a error?
#304 [12:30] <IgisTeddy> any advice?
#305 [12:30] <trw317> i dont know what to do
#306 [12:30] * UnicorniaaGames [webchat@71.n0.netell.net.br] has quit. (Quit: webchat.esper.net)
#307 [12:30] <trw317> hello
#308 [12:31] * IgisTeddy [webchat@c80-216-190-79.bredband.comhem.se] has quit. (Client Quit)
#309 [12:31] <andrew3> Hi, I didn't do my security question correctly a while back and I don't receive system emails anymore. can I have some help?
#310 [12:31] <urielsalis> ??> andrew3 account/send-email
#311 [12:31] <Absol> andrew3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#312 [12:31] <Absol> andrew3: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#313 [12:32] <andrew3> How could i receive my giftcode if i don't have it anymore?
#314 [12:32] <trw317> can some one help me plz
#315 [12:33] * andrew3 [webchat@cpe-24-30-135-134.dc.res.rr.com] has quit. (Client Quit)
#316 [12:34] * Khaos5hadow [webchat@162-193-47-30.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#317 [12:36] <Khaos5hadow> When I try to launch the game it constantly freezes at the white screen that says Mojang. I've tried uninstalling all files and redownloading. I've tried launching with an earlier patch. Nothing fixes it.
#318 [12:36] * TopicsLP [webchat@micht2-132-45.utaonline.at] has joined #minecrafthelp
#319 [12:38] * IsaacGames11 [webchat@179.178.140.100.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#320 [12:38] <IsaacGames11> help me with minecraft
#321 [12:38] <TopicsLP> Hey Guys, on a german forum their is a guy his Minecraft gets Not Responding on joining every Server, Hey has a Windows 10, i5-8400, GTX 1060 6GB and Norton Security as Virus protection, Java got installed as 64Bit with Offline installer, i´m out of ideas to help him, no crash report. Log file: https://hastebin.com/fajeyelulo.md
#322 [12:39] <TopicsLP> Hey IsaacGames11, whats your problem?
#323 [12:42] <IsaacGames11> My minecraft is not wanting to come in.
#324 [12:43] <TopicsLP> Do you mean you can not login to the launcher ?
#325 [12:44] <IsaacGames11> when I press on play it appears a giant message
#326 [12:47] <TopicsLP> what does this message say ?
#327 [12:47] <TopicsLP> what does the message say ?
#328 [12:50] <urielsalis> ??> TopicsLP av/norton
#329 [12:50] <Absol> TopicsLP: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#330 [12:52] <Khaos5hadow> If you buy a copy of minecraft for one computer under say Khaos5hadow. I should be able to download it on a different computer if the previous one becomes unusable right?
#331 [12:53] <urielsalis> Khaos5hadow, yep, you buy the account, not the installation
#332 [12:53] <urielsalis> Khaos5hadow, you can install it on any computer and just login
#333 [12:53] <TopicsLP> ok yeah thanks i hope it is that. Absol urielsalis
#334 [12:53] * TopicsLP [webchat@micht2-132-45.utaonline.at] has quit. (Quit: webchat.esper.net)
#335 [12:53] <urielsalis> Khaos5hadow, as long as you are not playing on two computers at the same time with the same account it will work
#336 [12:53] * Mpandresy [webchat@broadband-user.acndigital.net] has joined #minecrafthelp
#337 [12:53] <Khaos5hadow> hmmm when I hit play it goes to the white screen with Mojang and becomes unresponsive.
#338 [12:53] <urielsalis> ??> Khaos5hadow tools/hjt
#339 [12:54] <Absol> Khaos5hadow: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#340 [12:54] <Absol> Khaos5hadow: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#341 [12:54] * nabilezno [webchat@89.141.85.63.dyn.user.ono.com] has joined #minecrafthelp
#342 [12:54] * nabilezno [webchat@89.141.85.63.dyn.user.ono.com] has quit. (Client Quit)
#343 [12:55] <Khaos5hadow> comforting name
#344 [12:55] * Webchat_83308 [webchat@108-244-219-168.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#345 [12:55] * Espercorn kicked Webchat_83308 from #minecrafthelp (Reason: ebchat_83308 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#346 [12:55] <urielsalis> Khaos5hadow, yeah, name doesnt help
#347 [12:55] <urielsalis> Khaos5hadow, but its open source and made by trend micro
#348 [12:56] * SurferSlater1 [webchat@c-73-131-58-140.hsd1.sc.comcast.net] has joined #minecrafthelp
#349 [12:56] <Khaos5hadow> https://paste.ubuntu.com/p/hZjvtspTdj/
#350 [12:57] <urielsalis> Khaos5hadow, uninstall premieropinion, adwcleaner can do it for you
#351 [12:57] <urielsalis> ??> Khaos5hadow av/adwcleaner
#352 [12:57] <Absol> Khaos5hadow: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#353 [12:57] <Absol> Khaos5hadow: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#354 [12:57] <urielsalis> Also
#355 [12:57] <urielsalis> ??> Khaos5hadow av/mcafee
#356 [12:57] <Absol> Khaos5hadow: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#357 [12:57] <Absol> Khaos5hadow: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#358 [12:57] <urielsalis> ??> Khaos5hadow av/mcafee/uninstall
#359 [12:57] <Absol> Khaos5hadow: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#360 [12:58] <SurferSlater1> i am triing to get in to minecrafr
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#362 [12:59] * Carter [webchat@24-159-100-128.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
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#364 [13:02] <Mpandresy> Hi, i am having problem with java version. Finished installing and launcher runs but when i press play it immediately pops us a "Game Crash: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.". The log which pops up is essentially blank stating only "Waiting for log output" and never updates further. I tried
#365 [13:02] <Mpandresy> sorting it on my own and so i hve tried uninstalling and reinstalling both 86x (32bit) and 64x
#366 [13:06] * Khaos5hadow [webchat@162-193-47-30.lightspeed.sgnwmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#367 [13:12] * Khaos5hadow [webchat@162-193-47-30.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#368 [13:14] * Khaos5hadow [webchat@162-193-47-30.lightspeed.sgnwmi.sbcglobal.net] has quit. (Client Quit)
#369 [13:19] <Mpandresy> need to rewrite the rest for some reason. both versions of java reinstalled, done both individually (other one deleted while testing, didnt change so both installed again). Changed the Java launch parameters in the launcher. I updated the graphics drivers using GEForce Experience. I updated intel drivers using Intel support assistant. I uninstalled
#370 [13:19] <Mpandresy> and reinstalled mincraft on several different storage drives on the computer. I tried disabling the internet security (kaspersky) to see if it effected it with no change. Between each step i restarted the computer. For reference my computer is a Acer Perdator, running windows 10 pro. Intel core i7-7700HQ (2.8GHz), 16gb ddr4 ram, 64bit operating
#371 [13:19] <Mpandresy> sytem. Not sure if any other info is needed so let me know
#372 [13:21] * Khaos5hadow [webchat@162-193-47-30.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#373 [13:21] <Khaos5hadow> Ok all that is done
#374 [13:21] <Khaos5hadow> Unfortunately I don't remember who was helping me.
#375 [13:24] <Mpandresy> the game is currently installed on an SSD but was test installed on regular storage drive to no change. sorry for taking up alot of space in the chat Khaos5hadow :)
#376 [13:26] <Khaos5hadow> Mpandresy Were you the one helping me?
#377 [13:31] <Mpandresy> no. sorry. i just posted a huge message which pushed your conversation up. i think it was Absol
#378 [13:32] <Khaos5hadow> Oh lol that's no problem. I had to restart so it emptied the chat
#379 [13:34] <mattym> Khaos5hadow, Try the game again.
#380 [13:34] <mattym> ??> Mpandresy tools/hjt
#381 [13:34] <Absol> Mpandresy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#382 [13:34] <Absol> Mpandresy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#383 [13:35] <Khaos5hadow> It works thank you
#384 [13:35] * Native [webchat@d24-204-224-198.home4.cgocable.net] has joined #minecrafthelp
#385 [13:36] <Native> do volunteers have access to retrieve accounts back who have been hacked ?
#386 [13:36] * Native [webchat@d24-204-224-198.home4.cgocable.net] has quit. (Client Quit)
#387 [13:39] * Fexindery [webchat@host139-209-dynamic.23-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#388 [13:40] * Dracker [webchat@ip-177.71.94.125.juniornet.psi.br] has joined #minecrafthelp
#389 [13:40] * Dracker [webchat@ip-177.71.94.125.juniornet.psi.br] has quit. (Client Quit)
#390 [13:40] <Mpandresy> https://paste.ubuntu.com/p/FvxVzRzbfj/
#391 [13:40] * Fexindery [webchat@host139-209-dynamic.23-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#392 [13:45] <mattym> ??> Mpandresy win/!
#393 [13:46] <Absol> Mpandresy: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#394 [13:46] <Absol> Mpandresy: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#395 [13:46] * duckboi [webchat@54.red-80-27-159.dynamicip.rima-tde.net] has joined #minecrafthelp
#396 [13:47] <duckboi> Hello?
#397 [13:48] * Andreas [webchat@cpe-24-74-83-99.carolina.res.rr.com] has joined #minecrafthelp
#398 [13:49] * duckboi [webchat@54.red-80-27-159.dynamicip.rima-tde.net] has quit. (Client Quit)
#399 [13:49] <Andreas> How can I reset my security questions if I no longer have access to the email they use for a reset?
#400 [13:59] * DieDattl [webchat@ppp-62-216-203-214.dynamic.mnet-online.de] has joined #minecrafthelp
#401 [14:01] <DieDattl> Hey There! I played Minecraft vermy much back then and now I wanted to play Minecraft again after a long time. The problem is that my E-Mail address back the was deleted by myself some years ago and I also dont remember the password....Is there any Help?
#402 [14:01] <urielsalis> DieDattl, can you try recreating or recovering the email? It makes everything easier
#403 [14:02] <DieDattl> I can try wait a sec
#404 [14:03] <DieDattl> this is not possible sadly...
#405 [14:04] <DieDattl> can you help me?
#406 [14:08] <DieDattl> ?
#407 [14:10] * DieDattl [webchat@ppp-62-216-203-214.dynamic.mnet-online.de] has joined #minecrafthelp
#408 [14:10] <DieDattl> Hey There! I played Minecraft vermy much back then and now I wanted to play Minecraft again after a long time. The problem is that my E-Mail address back the was deleted by myself some years ago and I also dont remember the password....Is there any Help?
#409 [14:13] * DieDattl [webchat@ppp-62-216-203-214.dynamic.mnet-online.de] has quit. (Client Quit)
#410 [14:14] * mom [webchat@ip70-160-243-152.hr.hr.cox.net] has joined #minecrafthelp
#411 [14:15] <mom> I am trying to get the decocraft mod added for my daughter on our Minecraft Windows 1.13 edition but I can't figure it out
#412 [14:15] <mattym> ??> mom mods
#413 [14:15] <Absol> mom: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#414 [14:15] <mom> ok thanks
#415 [14:15] <mattym> mom, Additionally as far as I am aware, not many mods are made to work on 1.13+ yet
#416 [14:34] * Rickard [webchat@c83-249-239-90.bredband.comhem.se] has joined #minecrafthelp
#417 [14:34] <Rickard> I would need some help
#418 [14:38] <Rickard> So I need to migrate to join a friends realm. My problem us that my account is realy old so i don't remember the email I used to make it, also i can't find my transaction ID because I don't have the card I made the purchase with. Is there anyway for me to migrate without the transcription ID or the email I used? Or is it possible to find the email
#419 [14:38] <Rickard> used?
#420 [14:43] * R_J_G [webchat@clearlake-ppoe-006-162.dsl.airstreamcomm.net] has joined #minecrafthelp
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#422 [14:54] * Hapitok [webchat@97-84-120-157.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#423 [14:55] <Hapitok> Is there any way to reach Mojang's Customer Support if my account's been hacked and email address changed on it?
#424 [14:55] <mattym> ??> Hapitok account/send-email
#425 [14:55] <Absol> Hapitok: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#426 [14:55] <Absol> Hapitok: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#427 [14:56] * hola [webchat@host-181-199-39-171.ecua.net.ec] has joined #minecrafthelp
#428 [14:56] <Hapitok> Thank you Absol, I found out my account was hacked or stolen via the Account Migration process
#429 [14:57] * hola [webchat@host-181-199-39-171.ecua.net.ec] has quit. (Client Quit)
#430 [15:07] * Leoron [webchat@64.185.57.240] has joined #minecrafthelp
#431 [15:08] <Leoron> Hi, I have a problem logging into mojang. When I tried to migrate my old account it says it has already been migrated. However when I choose recover password I never receive an email. So I am at a loss at the moment. Do you know what could be causing the issue?
#432 [15:09] <Hapitok> Leoron can you still get into the game?
#433 [15:10] <Hapitok> Because it's sounding eerily similar to what happened to my account
#434 [15:17] <Leoron> No I cant
#435 [15:17] <Leoron> Which is why I tried to recover my password in the first place. It had been awhile since I last logged in. Like a couple years
#436 [15:18] <Leoron> Same thing happened to my dad, except he cant remember what email he ever used in the first place, but I know for certain what email i used.
#437 [15:19] <Hapitok> Leoron Sounds like you are in the same situation as me
#438 [15:20] <Hapitok> Better look for that "Minecraft purchase complete" email and send in a Support Contact Email
#439 [15:22] <Hapitok> Leoron Your account was possibly hacked/stolen like mine
#440 [15:25] * Leoron5 [webchat@64.185.57.240] has joined #minecrafthelp
#441 [15:26] <Leoron5> I hope I wont need that email because my email list only goes to 2015
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#443 [15:29] * Jake [webchat@79-65-108-93.host.pobb.as13285.net] has joined #minecrafthelp
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#445 [15:30] <Jake> Hello! So I purchased Minecraft (Java) and they offered the free Windows 10 version along with it, I'm on the Mojang site and I see the redeem code except...it's already been redeemed. Now I might have already done it in the past but whenever I'm on windows 10 minecraft, it just loads up the demo version.
#446 [15:30] <Jake> It was redeemed in January 2018 but I only have one single email I use, so I'm confused why I can't get the full version so I can sync my worlds with my Xbox
#447 [15:51] <Hapitok> Leoron Sadly, you will need that email if you want to be able to request for help
#448 [15:53] <Leoron5> Cant they just look up the email of the account holder and send me the link?
#449 [15:55] <Capfan67> Leoron5, You'll need to communicate with Mojang about account recovery. They can advise you of what verification options are available to you. Here is the standard information:
#450 [15:55] <Capfan67> ??> Leoron5 account/send-email
#451 [15:55] <Absol> Leoron5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#452 [15:55] <Absol> Leoron5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#453 [16:03] <Capfan67> Jake, When you redeemed your code, you associated the license with a specific Microsoft account. You must log into the Microsoft Store with that account to install/play your full licensed version. You should be able to review your purchase history and see the license activation on the same date shown on Mojang.com account site.
#454 [16:06] * goosie [webchat@pool-108-52-95-151.phlapa.fios.verizon.net] has joined #minecrafthelp
#455 [16:07] <goosie> I had this issue and attempted to troubleshoot earlier to no avail. Figured I'd try again. Here's my bug report which would contain most of the info https://bugs.mojang.com/browse/MC-141459
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#461 [16:36] * Kaelyn [webchat@172-3-4-74.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#462 [16:37] <Kaelyn> I’ve bought 3 worlds one my Minecraft pe and none of them have been downloading. This is now day 4 of my waiting for them to download. Is there something I can do to make them download? (I play on my iPad)
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#465 [16:49] * Leoron [webchat@64.185.57.240] has quit. (Quit: webchat.esper.net)
#466 [16:49] <Leoron5> Ty for the advise
#467 [16:55] * thelounge65 [webchat@172-3-4-74.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#468 [16:55] * Espercorn kicked thelounge65 from #minecrafthelp (Reason: helounge65 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#471 [16:57] * matt is now known as Guest73669
#472 [16:57] <Guest73669> Hello . . . Having trouble getting the big green button on the Mojang "Log In" page to work on one computer. Works on a different computer - same model and specs, but won't work on this one. Any tips?
#473 [16:58] * Kaelyn [webchat@172-3-4-74.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#474 [16:59] <Kaelyn> I asked a question earlier about my downloads not working but I acc
#475 [16:59] <Kaelyn> i accidentally closed the window
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#477 [17:12] * UnicorniaaGames [webchat@71.n0.netell.net.br] has joined #minecrafthelp
#478 [17:18] <UnicorniaaGames> Good evening, I would like help because I paid the Minecraft Game and whenever I play it Open the Minecraft Game Output, Load more In the Hour of the Game Start says the following:
#479 [17:18] <UnicorniaaGames> Process crashed with exit code -1073740771
#480 [17:27] <UnicorniaaGames> Process crashed with exit code -1073740771
#481 [17:32] * i_m_a_d_e [webchat@41.97.73.251] has joined #minecrafthelp
#482 [17:32] <i_m_a_d_e> Hey can you please help me
#483 [17:32] <i_m_a_d_e> I have my account mojang
#484 [17:32] <i_m_a_d_e> cant reset Password
#485 [17:32] * Jake [webchat@79-65-108-93.host.pobb.as13285.net] has joined #minecrafthelp
#486 [17:33] <i_m_a_d_e> Please help
#487 [17:33] <Jake> What do you need help with :)
#488 [17:33] <i_m_a_d_e> I have my mojang account / minecraft
#489 [17:33] <i_m_a_d_e> when i reqeust password
#490 [17:33] <i_m_a_d_e> i didnt get it
#491 [17:34] <i_m_a_d_e> How .. i can reset mY PASSword account
#492 [17:35] <Capfan67> i_m_a_d_e, Make sure you check your junk mail folder. If you aren't getting a response, you'll need to email Mojang:
#493 [17:35] <Capfan67> ??> i_m_a_d_e account/send-email
#494 [17:35] <Absol> i_m_a_d_e: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#495 [17:35] <Absol> i_m_a_d_e: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#496 [17:36] <i_m_a_d_e> How i get my ticket or gift code
#497 [17:36] <Capfan67> i_m_a_d_e, You'll need your transaction ID:
#498 [17:36] <Capfan67> ??> i_m_a_d_e account/trans-id
#499 [17:36] <Absol> i_m_a_d_e: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#500 [17:37] <i_m_a_d_e> okey im gonna try*
#501 [17:38] <i_m_a_d_e> but i dont have the email wich i create account with it*
#502 [17:38] <i_m_a_d_e> and no paypal / or anything .. i forgeted them
#503 [17:38] <Capfan67> i_m_a_d_e, When you email Mojang, ask for alternate methods of verification.
#504 [17:39] <i_m_a_d_e> How?
#505 [17:39] <Capfan67> i_m_a_d_e, You're asking how to email them? Follow the link I provided above.
#506 [17:40] <i_m_a_d_e> Yea i know , but what i mean it is .. how to reset My pw / and i dont have my Trans ID / gift Code
#507 [17:40] <i_m_a_d_e> and i dont have paypal or original email of account
#508 [17:41] <Capfan67> i_m_a_d_e, Without access to your email, you won't be able to reset your password. In that case, you'll need to email Mojang account support, as I've listed above.
#509 [17:41] <i_m_a_d_e> What i type?
#510 [17:41] <i_m_a_d_e> https://help.mojang.com/customer/portal/emails/new
#511 [17:41] <i_m_a_d_e> here right?
#512 [17:42] <Capfan67> i_m_a_d_e, Yes.
#513 [17:42] <i_m_a_d_e> I let the trans id Box void?
#514 [17:43] * i_m_a_d_e [webchat@41.97.73.251] has quit. (Quit: webchat.esper.net)
#515 [18:08] * wkillerw [webchat@ip4da631db.direct-adsl.nl] has joined #minecrafthelp
#516 [18:08] <wkillerw> how can i change my windows game to a windws 10 game?
#517 [18:14] * Prussico [webchat@b1b732a2.virtua.com.br] has joined #minecrafthelp
#518 [18:14] <Prussico> Hello i'm having issues with my email being invalid when i try to log into my mojang account
#519 [18:15] <Prussico> i can't even reset password because of invalid email, can you help me?
#520 [18:30] <Hapitok> Prussico can you log into your game?
#521 [18:31] <Prussico> apparently it was a mobile issue, i tried on the pc where i played and it worked
#522 [18:31] <wkillerw> Hapitok can you help me
#523 [18:31] <Prussico> the weird thing is that i wasn't even able to change the password with the correct email at mobile
#524 [18:32] <Hapitok> wkillerw I'm a client as well, just seeing if there are others who got hacked
#525 [18:32] <wkillerw> oh
#526 [18:32] <Prussico> but anyway i guess my problem is over, gl for you guys now i can play again lol, 3 years since is stopped
#527 [18:32] <Prussico> even thought maybe the account was expired or something lol
#528 [18:32] <Prussico> bye
#529 [18:34] <Prussico> cu
#530 [18:34] * wkillerw [webchat@ip4da631db.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#531 [18:56] * Vasili [webchat@189-041-032-131.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#532 [18:58] <Vasili> If my old minecraft account was hacked, and i lost the id, there is a way to get it back ?
#533 [19:00] * goosewood [~goosie@pool-108-52-95-151.phlapa.fios.verizon.net] has joined #minecrafthelp
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#535 [19:02] <goosewood> Hey, I'm having this issue (https://bugs.mojang.com/browse/MC-141459), was wondering if maybe I could seek help further here?
#536 [19:08] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has joined #minecrafthelp
#537 [19:10] <Spencer> Every time i select play it loads and either says not responding and crashes, or loads me in and crashes when i make a world. i am using 1.13.2
#538 [19:19] * Vasili [webchat@189-041-032-131.xd-dynamic.algarnetsuper.com.br] has quit. (Quit: webchat.esper.net)
#539 [19:20] * Green [webchat@cpc100840-bagu15-2-0-cust952.1-3.cable.virginm.net] has joined #minecrafthelp
#540 [19:21] <Green> I just created a new account and I says I need to wait to change my name but it's not telling me how long.
#541 [19:23] * Green [webchat@cpc100840-bagu15-2-0-cust952.1-3.cable.virginm.net] has quit. (Client Quit)
#542 [19:39] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has joined #minecrafthelp
#543 [19:39] <Spencer> Crashes every time a launch a world
#544 [19:39] <Spencer> ?
#545 [19:41] * thedoc24 [webchat@c-24-15-229-201.hsd1.il.comcast.net] has joined #minecrafthelp
#546 [19:42] <thedoc24> I got hacked and my account was trashed. I deactivated my account and made a new one but now it's asking me to pay again. I already paid for the game
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#549 [19:47] * KringsMC [webchat@90-226-187-249-no520.tbcn.telia.com] has joined #minecrafthelp
#550 [19:48] <KringsMC> hello
#551 [19:52] * KringsMC [webchat@90-226-187-249-no520.tbcn.telia.com] has quit. (Client Quit)
#552 [20:21] * nightknuckles [webchat@172-10-64-246.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#553 [20:21] <nightknuckles> Hi
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#556 [20:26] * Porkyle [~Porkyle@37-136-96-154.rev.dnainternet.fi] has joined #minecrafthelp
#557 [20:27] <nightknuckles> Hello?
#558 [20:29] * Jose [webchat@226.79.209.181.in-addr.arpa] has joined #minecrafthelp
#559 [20:29] <Jose> hola, no me deja entrar al minecraft,habro el juego y se cierra
#560 [20:31] * Hapitok [webchat@97-84-120-157.dhcp.snlo.ca.charter.com] has quit. (Quit: webchat.esper.net)
#561 [20:31] <Jose> ya hice el DxDiag
#562 [20:36] * erratic [erratic@shells.yourstruly.sx] has quit. (Remote host closed the connection)
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#564 [20:46] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#565 [20:57] * Potato8 [webchat@142-196-89-131.res.bhn.net] has joined #minecrafthelp
#566 [20:58] <Potato8> How do I add mods to Minecraft
#567 [20:59] * Potato8 [webchat@142-196-89-131.res.bhn.net] has quit. (Client Quit)
#568 [21:01] * wicked [webchat@107-219-237-29.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#569 [21:02] <wicked> why can a friend join my world but i cant join theirs?
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#574 [22:01] * kristokraft [webchat@modemcable023.178-172-144.mc.videotron.ca] has joined #minecrafthelp
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#577 [22:06] <kristokraft> is it possible to know the mojang account email where my minecraft account is? Thank you and sorry for the big text x)
#578 [22:08] <Capfan67> ??> kristokraft account/forgot-email
#579 [22:08] <Absol> kristokraft: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#580 [22:10] * kristokraft [webchat@modemcable023.178-172-144.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#581 [22:12] * kristokraft [webchat@modemcable023.178-172-144.mc.videotron.ca] has joined #minecrafthelp
#582 [22:13] <kristokraft> sorry switching channel, I can't find the email I used for my account, what else I can do?
#583 [22:14] * kristokraft [webchat@modemcable023.178-172-144.mc.videotron.ca] has quit. (Client Quit)
#584 [22:31] * Silver0 [webchat@dsl-187-137-119-247-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#585 [22:31] <Silver0> My launcher appears offline
#586 [22:33] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#587 [22:33] <HeitstyTom> Minecraft keeps crashing on my Mac. What do I need to do?
#588 [22:34] * Willcraft14 [webchat@29.85.216.139.dynamic.dsl.dv.iprimus.net.au] has joined #minecrafthelp
#589 [22:37] * Silver0 [webchat@dsl-187-137-119-247-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#590 [22:38] <Willcraft14> I am trying to login with my newly made account but when I try to it says an error has prevented my request from being processed, my request being logging in please get back to me when you can
#591 [22:39] <Capfan67> ??> Willcraft14 tools/hjt
#592 [22:39] <Absol> Willcraft14: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#593 [22:39] <Absol> Willcraft14: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#594 [22:44] <HeitstyTom> Minecraft crashes on launch on my Mac. What do I need to do?
#595 [22:45] * Mpandresy [webchat@174-138-197-110.cpe.distributel.net] has joined #minecrafthelp
#596 [22:50] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#597 [22:51] * HeitstyTom [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#598 [22:52] <HeitstyTom> I'm sorry to be asking again, but I was disconnected and don't know if my question was seen. My Minecraft crashes on launch. I'm using a Mac. What can I do about this?
#599 [22:59] <Mpandresy> I came on earlier today asking for help since i couldn't figure out why java edition was not working. I want to thank everyone for your quick response. I never would not have thought about the special characters in my windows username breaking Java (and thus minecraft). I was surprised it was such a simple thing and it had caused me so much grief b
#600 [22:59] <Mpandresy> y stopping minecraft from running on launch. Thanks again.
#601 [23:08] * Kelli [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#602 [23:09] <Kelli> Hey, my Minecraft won't let me play. Crashes on launch with error code 225. How do I fix this?
#603 [23:11] <Capfan67> ??> Kelli launcher/log-txt
#604 [23:11] <Absol> Kelli: We need to see your full launcher log, which is created in the game directory.
#605 [23:11] <Absol> Kelli: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#606 [23:11] <Kelli> kk. brb
#607 [23:13] * Kelli [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has quit. (Client Quit)
#608 [23:13] <Willcraft14> Sorry I'm not very good with computers and stuff and a went onto HijackThis but it said something hijacked may be unable to be fixed by hijackthis and said I needed to do something but i found it a little confusing, and forgot what it said.
#609 [23:14] <Willcraft14> actually i might have it
#610 [23:14] <Capfan67> Willcraft14, all we're after is the report. Paste the report to http://paste.ubuntu.com/ and post the link her.
#611 [23:15] * Kelli [webchat@47-33-28-28.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#612 [23:15] <Kelli> Here is the link: https://paste.ubuntu.com/p/QsbyMJBdfw/
#613 [23:15] * Alargento [webchat@ppp-212-94.28-151.wind.it] has joined #minecrafthelp
#614 [23:15] <Alargento> Hello
#615 [23:15] <Alargento> i could really use some help here
#616 [23:16] <Alargento> anyone on?
#617 [23:16] <Kelli> Just type the question. You might have to wait a little while, but someone shows up.
#618 [23:17] <Willcraft14> do i need to put anything in the poster field if not ill put the link here
#619 [23:17] <Capfan67> Kelli, MaxOS isn't my strength, and this seems to be a file issue. You'll need to wait for someone more familiar with MacOS. Sorry.
#620 [23:17] <Capfan67> Willcraft14, Put anything in the poster field.
#621 [23:17] <Kelli> kk, thanks.
#622 [23:18] <Alargento> are you actual people or bots? lol
#623 [23:18] <Alargento> Anyway
#624 [23:18] <Alargento> I cant migrate my account
#625 [23:18] <Alargento> it's like... 8-9 years old now
#626 [23:18] <mattym> Kelli, Can you try with a new world to see if it runs into an issue?
#627 [23:18] <Mpandresy> HeitsyTom, i am just another guy who had an issue earlier, but i recommend the following. check your windows username for special characters (mine had a !, if so you might need to make a new account). Other then that make sure your java is updated, your graphics drivers are updated and if all of the previous things dont work then you can try reins
#628 [23:18] <Mpandresy> talling it. Beyond that you will have to get guidance from one of the official guys, i am not sure beyond what i have said but again be sure to check windows username for special characters as that is what was causing my minecraft to crach immidiately after pressing the play button in the launcher.
#629 [23:18] <Capfan67> Alargento, What happens when you try?
#630 [23:18] <Alargento> Ok first of all, how do i check if i actually migrated my account?
#631 [23:19] <Willcraft14> https://paste.ubuntu.com/p/NtRMB8CKqG/
#632 [23:19] <Capfan67> ??> Willcraft14 info/mcleaks
#633 [23:19] <Absol> Willcraft14: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#634 [23:19] <Absol> Willcraft14: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#635 [23:19] <Capfan67> ??> Willcraft14 win/hosts
#636 [23:19] <Absol> Willcraft14: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#637 [23:19] <Absol> Willcraft14: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#638 [23:20] <Capfan67> Alargento, what's your character name? I can check to see if it's migrated.
#639 [23:20] <Alargento> Capfan67 on https://my.minecraft.net/it-it/profile/skin it says "Looks like you don't own Minecraft yet! Buy the game here!"
#640 [23:20] <Alargento> My ch name is Alargento
#641 [23:21] <Capfan67> Alargento, It shows Legacy (not yet migrated).
#642 [23:21] <Alargento> so how do i do it
#643 [23:21] <Capfan67> ??> Alargento account/migrate
#644 [23:21] <Absol> Alargento: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#645 [23:21] * Mpandresy [webchat@174-138-197-110.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#646 [23:21] <Alargento> yeah
#647 [23:21] <Alargento> i just
#648 [23:21] <Alargento> dont remember the old email i guess
#649 [23:22] <Capfan67> Alargento, In that case, you'll need to email Mojang:
#650 [23:22] <Capfan67> ??> Alargento account/send-email
#651 [23:22] <Absol> Alargento: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#652 [23:22] <Absol> Alargento: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#653 [23:22] <Capfan67> Alargento, They can advise you of your options.
#654 [23:22] <Alargento> Did it
#655 [23:22] <Alargento> Well.. guess ill have to wait right?
#656 [23:23] <Capfan67> Alargento, A bit of a wait, yes. =(
#657 [23:23] <Alargento> its ok
#658 [23:23] <Alargento> Thanks a lot <3
#659 [23:23] <Alargento> good night
#660 [23:23] * Alargento [webchat@ppp-212-94.28-151.wind.it] has quit. (Quit: webchat.esper.net)
#661 [23:24] <Willcraft14> https://paste.ubuntu.com/p/sQGjVqQ9hW/
#662 [23:24] <Capfan67> You need to remove those lines from your Hosts file.
#663 [23:25] <Willcraft14> me
#664 [23:25] <Willcraft14> ?
#665 [23:25] <Capfan67> Willcraft14, Sorry. Yes, you need to remove those entries from your hosts file.
#666 [23:26] <goosewood> Hey, I asked a quetion ealier but nobody got back to me
#667 [23:26] <goosewood> Hey, I'm having this issue (https://bugs.mojang.com/browse/MC-141459), was wondering if maybe I could seek help further here?
#668 [23:29] <Willcraft14> Do i delete the host 'file' because it only allows me to open it with other apps such as word and notebook
#669 [23:30] <Capfan67> Willcraft14, Don't delete the file. You need to edit the file and remove those lines. You need an elevated session to do so. For example, run Notepad as administrator
#670 [23:34] <Willcraft14> How do i do that
#671 [23:34] <Capfan67> Willcraft14, So, the steps would be: Run notepad as administrator, open the hosts file, edit and save. Which step do you need help with?
#672 [23:41] <Willcraft14> no help i did it i think is there anything else i need to do other than try to login again?
#673 [23:43] <Capfan67> Willcraft14, If you've removed them, minecraft will likely start working. Be aware that MCLeaks captures your email and password and adds your account to the pool of alts. Don't skip the instruction to change your password after uninstalling MCLeaks.