#1 [00:16] * PowerMC_DK [webchat@41.101.212.129] has joined #minecrafthelp
#2 [00:16] <PowerMC_DK> HI
#3 [00:16] <Capfan67> Hi
#4 [00:17] <PowerMC_DK> My minecraft account was hacked and in the email box he delete Message Of THe email was chaged and the password was chaged
#5 [00:18] <Capfan67> ??> PowerMC_DK account/hacked
#6 [00:18] <Absol> PowerMC_DK: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#7 [00:18] <Absol> PowerMC_DK: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#8 [00:18] <Capfan67> ??> PowerMC_DK account/trans-id
#9 [00:18] <Absol> PowerMC_DK: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#10 [00:19] <PowerMC_DK> i forgot my transaction
#11 [00:20] <Capfan67> PowerMC_DK, Thus the instructions about recovering it. If you can't recover your transaction ID, ask Mojang for alternative verification.
#12 [00:21] * nefabe99 [webchat@50-203-210-236-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#13 [00:23] <nefabe99> Hello, I believe my account has been hacked and am looking for the best way to get my account back. My only problem being I can't get transaction ID. I've had my account since before 2011. Any advice for the route I should go to resolve this? I have saved worlds and old files on my computer to provide proof that it was my account
#14 [00:23] <Capfan67> ??> nefabe99 account/hacked
#15 [00:23] <Absol> nefabe99: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#16 [00:24] <Absol> nefabe99: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#17 [00:24] <Capfan67> ??> nefabe99 account/trans-id
#18 [00:24] <Absol> nefabe99: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#19 [00:24] <nefabe99> If I'm unable to furnish (because I've tried, father bought it for me when I was a kid) is there another option
#20 [00:24] <Capfan67> nefabe99, As noted in the link, if your account was before 2011, you need to contact Mojang support.
#21 [00:25] <Capfan67> nefabe99, You can ask Mojang for alternate verification methods.
#22 [00:25] <nefabe99> is there really other alternate methods?
#23 [00:26] <Capfan67> nefabe99, Yes. They have alternatives.
#24 [00:26] <nefabe99> Would you happen to know any of them so I could be ready when they reply to me and so I have peace of mind, that account is sentimental to me and it's driving me crazy someone took it
#25 [00:27] <Capfan67> nefabe99, Only they know what original purchase information they have. They'll use that as a pool of options for you.
#26 [00:28] <Capfan67> nefabe99, All of this will happen in email, so you'll have time to respond without advanced preparation.
#27 [00:28] <nefabe99> Ok thank you so much! That's good to know. If my father bought it back then should I get him involved or if I know the inner workings of my account should I be good?
#28 [00:29] <Capfan67> nefabe99, Again, that depends on what they need to know. If they ask for information that only he'll have (such as the original credit card number or such), then you may have to ask him for the verifying information.
#29 [00:30] <nefabe99> ok perfect! I appreciate the help. Have yourself a happy new year :)
#30 [00:30] <Capfan67> nefabe99, Thanks! You too.
#31 [00:38] * PowerMC_DK [webchat@41.101.212.129] has quit. (Quit: webchat.esper.net)
#32 [01:16] * kids_daddy [webchat@91-155-241-199.elisa-laajakaista.fi] has joined #minecrafthelp
#33 [01:20] * JazGon [webchat@mobile-107-77-172-87.mobile.att.net] has joined #minecrafthelp
#34 [01:21] <JazGon> Hello everyone.
#35 [01:21] <JazGon> I am trying to reset my password for my account, however, the e-mail that I used to login I no longer have access to.
#36 [01:21] <kids_daddy> Hello world. I have 2 desktop computers(Windows 7 and a 10), both have Nvidia gfx and Minecraft latest version. Both pc's experience same kind of lag in Minecraft(netiher in Overwatch for example) that i havent been able to fix. Playing Minecraft, the screen 'twitches' like changing field of view. The debug(F3+alt) shows much spiking but the twitch
#37 [01:21] <kids_daddy> es dont always happen in sync with the spikes in debug view. I have a Windows 10 laptop with Intel gfx and it doesnt have this problem. Any ideas welcome.
#38 [01:22] <JazGon> And since I do not have access to that e-mail account, I can no longer get the transaction ID, and that was from several years ago anyway.
#39 [01:26] * Judge [webchat@184.170.122.183] has joined #minecrafthelp
#40 [01:26] <JazGon> I would just repurchase the game, However I also have a subscription to Realms on that account also.
#41 [01:27] <Capfan67> ??> JazGon account/send-email
#42 [01:27] <Absol> JazGon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#43 [01:27] <Absol> JazGon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#44 [01:27] <Capfan67> JazGon, Ask for alternate verification methods.
#45 [01:28] <JazGon> umm...the transaction ID was sent to the e-mail account I no longer have access too. And it seems the wait time hasn't changed since December 15.
#46 [01:28] <JazGon> I thought I had just explained all that.
#47 [01:29] <Capfan67> JazGon, The wait time is always a bit long this time of year due to the holidays. It'll shorten up after the new year.
#48 [01:29] <Capfan67> JazGon, You mentioned you had no way to get your transaction ID, thus why I suggested asking for alternate methods of verification.
#49 [01:30] <JazGon> Thanks.
#50 [01:30] <JazGon> :)
#51 [01:30] <JazGon> So, I guess I have to wait longer then.
#52 [01:30] <Capfan67> JazGon, Sadly, Mojang does take a bit of time getting the ball rolling with that initial response.
#53 [01:33] <Judge> I had an account years ago (I found an email from 2014) and I paid for Minecraft, I dont know the password I used wway back then and now with the whole migration, It won't let me import because I don't have the password I used back then. (I think that's the issue)
#54 [01:36] <Capfan67> Judge, as long as you have access to the email, you can use this method: https://help.mojang.com/customer/portal/articles/329524-change-or-forgot-password
#55 [01:38] <Judge> I did that earlier and it did not send anything.
#56 [01:40] <Capfan67> Judge, If you've read the article "Cannot get Mojang system emails" linked on that page without remedy, you will need to contact support:
#57 [01:40] <Capfan67> ??> Judge account/send-email
#58 [01:40] <Absol> Judge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#59 [01:40] <Absol> Judge: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#60 [01:41] <Capfan67> ??> Judge account/trans-id
#61 [01:41] <Absol> Judge: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#62 [01:43] <Judge> Thank you guys for the help.
#63 [02:14] * X_rayeur [webchat@apoitiers-652-1-27-204.w92-146.abo.wanadoo.fr] has joined #minecrafthelp
#64 [02:15] <X_rayeur> Hello
#65 [02:15] <X_rayeur> Who can help me
#66 [02:15] * Webchat_23928 [webchat@79-70-251-69.dynamic.dsl.as9105.com] has joined #minecrafthelp
#67 [02:15] * Espercorn kicked Webchat_23928 from #minecrafthelp (Reason: ebchat_23928 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#68 [02:18] <X_rayeur> :I buy minecraft and know when I go in minecraft thème sayed you don't have licence so I go in thé mojang shop and thème rewrite me in anoter play store where I must pay
#69 [02:18] <X_rayeur> Them*
#70 [02:18] <X_rayeur> Now
#71 [02:19] <X_rayeur> Fuck off
#72 [02:19] <Absol> X_rayeur: Please keep it civil
#73 [02:47] * TerraViJa [webchat@37-139-42-241.customer.uut-telecom.ru] has joined #minecrafthelp
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#75 [02:53] * Meppy [webchat@host81-147-64-127.range81-147.btcentralplus.com] has joined #minecrafthelp
#76 [02:54] <Meppy> Hello, I have been having trouble as I accidentally deleted my minecraft pe and I have lost all of my save data
#77 [02:54] <Meppy> Is there any way I can get it back?
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#79 [03:03] * kimwol_ [webchat@61.77.72.203] has joined #minecrafthelp
#80 [03:03] <kimwol_> oh
#81 [03:04] <kimwol_> hello?
#82 [03:04] <kimwol_> Absol hello
#83 [03:04] <kimwol_> @Absol hello?
#84 [03:06] <kimwol_> nobody here?
#85 [03:15] <kimwol_> hello?
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#90 [04:27] <Minelord172> hey I have a problem with minecraft launcher. When I try to start the game it always returns an error. I tried uninstalling Mc and java but nothing worked
#91 [04:30] <Aspirine> Hello, I accidentally deleted a minecraft map and I would like to get it back, if possible.
#92 [04:30] <Aspirine> I tried the method "previous version" in the folder "saves", but without positive results...
#93 [04:31] <Minelord172> what os?
#94 [04:31] <Minelord172> what os?
#95 [04:35] * Minelord172 [webchat@lk.46.182.228.40.dc.cable.static.lj-kabel.net] has left #minecrafthelp
#96 [04:52] * Jamie8 [webchat@n175-38-67-116.per2.wa.optusnet.com.au] has joined #minecrafthelp
#97 [04:53] <Jamie8> My Minecraft keeps crashing when I try to open a world. I have uninstalled and reinstalled the game and it still has not fixed.
#98 [04:54] <urielsalis> ??> Jamie8 launcher/log
#99 [04:54] <Absol> Jamie8: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#100 [05:00] <Jamie8> https://paste.ubuntu.com/p/MFJzM3SFBS/
#101 [05:05] <urielsalis> Jamie8, is that after crashing?
#102 [05:06] <Jamie8> Yes, I click to load my world and while it is trying to load it crashes.
#103 [05:06] <urielsalis> Jamie8, what is your definition of crashing?
#104 [05:07] <Jamie8> The screen goes white and says (not responding) then when I click to close the window the Minecraft launcher pops back up and says something like "an unexpected game crash has occurred"
#105 [05:13] * conkill [webchat@cpc150227-bolt18-2-0-cust855.10-3.cable.virginm.net] has joined #minecrafthelp
#106 [05:13] <urielsalis> Jamie8, have you tried not touching anything and letting it load?
#107 [05:13] <Jamie8> Yes I have tried leaving it for about 15 minutes and still nothing
#108 [05:14] <conkill> Hello does anyone know how long it takes to get a mojang password reset email ? been waiting 8 hours
#109 [05:15] <urielsalis> ??> conkill account/hacked
#110 [05:15] <Absol> conkill: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#111 [05:15] <Absol> conkill: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#112 [05:15] <urielsalis> ??> Jamie8 tools/hjt
#113 [05:15] <Absol> Jamie8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#114 [05:15] <Absol> Jamie8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#117 [05:31] * _Maaajaa_ [webchat@94-240-59-10.lukman.pl] has joined #minecrafthelp
#118 [05:32] <AvA-l4ch> Mojang will we have servers in the playstation e like the pc
#119 [05:33] <_Maaajaa_> hello minecraft was scratching me, but I can not update the graphic drivers
#120 [05:34] * balwan77 [webchat@user-5-173-32-230.play-internet.pl] has joined #minecrafthelp
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#124 [05:42] * GimmeDaMuffins [webchat@86.99.49.75] has joined #minecrafthelp
#125 [05:43] <GimmeDaMuffins> Hi.
#126 [05:44] <GimmeDaMuffins> I forgot my minecraft password and the password for the email i used registering my account.
#127 [05:53] * WelpeTurner01 [webchat@ip-37-201-4-51.hsi13.unitymediagroup.de] has joined #minecrafthelp
#128 [05:53] <WelpeTurner01> i can not install the new minecraft version on my windows 10 edition
#129 [05:55] <WelpeTurner01> help me pleas
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#137 [06:51] <Dalegendarkevin> i tp myself 99999999 blocks up and i crashed out and know i don't know what to do
#138 [06:55] <Andrio> Dalegendarkevin, can you find the level.dat file for your world?
#139 [06:56] * Dalegendarkevin [webchat@178.157.220.203.dial.dynamic.acc01-summ-ora.comindico.com.au] has quit. (Quit: webchat.esper.net)
#140 [07:01] * fabozay [webchat@136.0.99.105] has joined #minecrafthelp
#141 [07:01] <fabozay> hello when i want to connect to minecraft his me can not connect to the server.
#142 [07:02] * Kevin2 [webchat@178.157.220.203.dial.dynamic.acc01-summ-ora.comindico.com.au] has joined #minecrafthelp
#143 [07:02] <Kevin2> I tp Myself Up 999999 Blocks and now my game kicked me out. and i have my level.dat file
#144 [07:03] <Andrio> ??> fabozay tools/HJT
#145 [07:03] <Absol> fabozay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [07:03] <Absol> fabozay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [07:03] <fabozay> ok
#148 [07:03] <Andrio> Kevin2, open that file using NBTExplorer: https://www.minecraftforum.net/forums/mapping-and-modding-java-edition/minecraft-tools/1262665-nbtexplorer-nbt-editor-for-windows-and-mac
#149 [07:03] <Andrio> Kevin2, look for the coordinates in the Player tag
#150 [07:05] <fabozay> Absol https://paste.ubuntu.com/p/WZpgXzDrpf/
#151 [07:05] <Kevin2> it on my other laptop. should we restart chat on the other laptop
#152 [07:06] * MKKelvin [webchat@186-24-254-113-on-nets.com] has joined #minecrafthelp
#153 [07:06] <MKKelvin> hi?
#154 [07:06] <fabozay> Absol voila le lien https://paste.ubuntu.com/p/WZpgXzDrpf/
#155 [07:07] * MKKelvin [webchat@186-24-254-113-on-nets.com] has quit. (Client Quit)
#156 [07:07] * Hugh [webchat@178.157.220.203.dial.dynamic.acc01-summ-ora.comindico.com.au] has joined #minecrafthelp
#157 [07:07] <Hugh> hi
#158 [07:07] <fabozay> hi
#159 [07:07] * Diegonal [webchat@77.48.44.251] has joined #minecrafthelp
#160 [07:07] <Hugh> I tp myself up 999999 blocks and now my game kicked me out and I have my level.dat file
#161 [07:08] <Diegonal> Hi, pls, can anybody help me with redeem? Thx
#162 [07:08] <fabozay> Absol here is the link https://paste.ubuntu.com/p/WZpgXzDrpf/
#163 [07:08] <Hugh> link for me?
#164 [07:08] <fabozay> no
#165 [07:09] <fabozay> link for absol
#166 [07:09] <Hugh> ok
#167 [07:09] <Hugh> can you resend me the link for kevin2
#168 [07:10] <Kevin2> https://www.minecraftforum.net/forums/mapping-and-modding-java-edition/minecraft-tools/1262665-nbtexplorer-nbt-editor-for-windows-and-mac
#169 [07:10] <Diegonal> I bought Minecraft by us (Czech Republic) in Internet Store, I became the code, but when I will redeem, it says: This code has already been redeemed. To download the game again, go to your account overview page. BUT I cant to find anywhere the possibility to download the Game...THS for your Help and Time
#170 [07:12] <fabozay> hello when i want to connect to minecraft his me can not connect to the server.
#171 [07:12] <fabozay> hello when i want to connect to minecraft his me can not connect to the server.
#172 [07:13] * fabozay [webchat@136.0.99.105] has left #minecrafthelp
#173 [07:14] <Kevin2> what do once i found my player tag
#174 [07:14] <Diegonal> PLEASE...ANYBODY can help? THX
#175 [07:15] <Kevin2> X:-313 Y:65 Z:-991
#176 [07:15] <Kevin2> this is the coordinates you asked for
#177 [07:16] <Kevin2> Andrio
#178 [07:16] * fabozay [webchat@136.0.99.105] has joined #minecrafthelp
#179 [07:16] <fabozay> hello when i want to connect to minecraft its me i can not connect to the server.
#180 [07:18] <Andrio> Diegonal, Internet Store?
#181 [07:18] <Andrio> hm
#182 [07:18] <Diegonal> yes
#183 [07:19] <Diegonal> @Andrio - all customers are ok with this store, so I tried too
#184 [07:19] <Andrio> fabozay, get rid of ByteFence and McAfee products
#185 [07:19] <Kevin2> Hey Andrio how about the teleport up thing
#186 [07:19] <Kevin2> i really need your help right about now
#187 [07:20] <Andrio> Kevin2, does it crash if you reenter the world?
#188 [07:20] <Hugh> yes
#189 [07:20] <fabozay> Absol How do I do
#190 [07:20] <Kevin2> yes
#191 [07:20] <Andrio> Hugh, are you trying single player or multiplayer?
#192 [07:20] <Andrio> ??> fabozay AV/ByteFence
#193 [07:20] <Hugh> single player
#194 [07:20] <Absol> fabozay: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#195 [07:20] <Hugh> I tried changing spawnY
#196 [07:21] <Hugh> still doesn't work
#197 [07:22] <Hugh> before the loading finish I go on f3 and my position is Outside of world...
#198 [07:23] <Andrio> hm
#199 [07:24] <Andrio> Diegonal, is that the actual name of the store?
#200 [07:24] <Andrio> Internet Store
#201 [07:24] <Andrio> Hugh, are those coordinates the ones from the Player/Pos tag?
#202 [07:24] <Hugh> its like -312, 100000064, -990
#203 [07:24] <Andrio> mm
#204 [07:24] <Andrio> Hugh, change that
#205 [07:24] <Hugh> where can I find play/pos tag on the nbt
#206 [07:25] <Hugh> I'm using mac
#207 [07:25] <Andrio> In level.dat
#208 [07:25] <Hugh> ok I think I found it
#209 [07:25] <Andrio> and NBTExplorer should run on Mono, though I haven't tried using it on Macs
#210 [07:26] <Diegonal> @Andrio: of course not, name is "nahodnyklic" - its internet store in the Czech Rep.
#211 [07:27] <Andrio> ok
#212 [07:27] <Diegonal> @Absol: https://www.nahodnyklic.cz/
#213 [07:28] <Hugh> im sorry not how do I save changes the changes aren't saving
#214 [07:28] <Andrio> Hugh, Ctrl+S
#215 [07:28] <Andrio> or Command+S possibly if you're on the Mac
#216 [07:28] <Hugh> do I have to close the game? cause id did that
#217 [07:28] <Andrio> Hugh, you need to not have the world open.
#218 [07:28] * fabozay [webchat@136.0.99.105] has quit. (Quit: webchat.esper.net)
#219 [07:29] <Andrio> Diegonal, I can't vouch for or against that particular store; you can try getting in touch with them about it.
#220 [07:29] * GodHits [webchat@89-139-108-18.bb.netvision.net.il] has joined #minecrafthelp
#221 [07:29] <Andrio> Diegonal, did you redeem the code?
#222 [07:29] <GodHits> yo anyone knows how to get my account back
#223 [07:29] <GodHits> when it was hacked
#224 [07:30] <Andrio> ??> GodHits account/hacked
#225 [07:30] <Absol> GodHits: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#226 [07:30] <Absol> GodHits: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#227 [07:30] <GodHits> oh
#228 [07:30] <GodHits> where do i do that
#229 [07:30] * GodHits [webchat@89-139-108-18.bb.netvision.net.il] has quit. (Client Quit)
#230 [07:30] <Diegonal> @Andrio: yes, I did and it says: "The code you entered has already been redeemed. Please contact Mojang customer support in order to get further assistance."
#231 [07:31] <Andrio> Diegonal, you can try that also
#232 [07:31] <Andrio> ??> Diegonal Mojang/email
#233 [07:31] <Absol> Diegonal: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#234 [07:31] <Absol> Diegonal: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#235 [07:31] <Hugh> when I load the game it changes my position to 100000064 again
#236 [07:31] * GodHits [webchat@89-139-108-18.bb.netvision.net.il] has joined #minecrafthelp
#237 [07:31] <GodHits> Andrio
#238 [07:31] <GodHits> where can i put my trans code
#239 [07:31] <Andrio> ??> GodHits account/send-email
#240 [07:31] <Absol> GodHits: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#241 [07:31] <Absol> GodHits: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#242 [07:31] <GodHits> where tho
#243 [07:32] <GodHits> ye i did send them
#244 [07:32] <GodHits> but they didnt replay for a week
#245 [07:32] <Kevin2> @Andrio Hugh needs your help
#246 [07:32] <Andrio> mm
#247 [07:32] <Diegonal> @Andrio> I did it a long time ago ... "like in Star Wars":]]] but till now now answer, so i try it here...actually with you:)
#248 [07:32] <Andrio> GodHits, because of the holiday they will need more time than that right now. Did you provide your transaction ID in that message?
#249 [07:33] <Andrio> Hugh, you're editing level.dat right?
#250 [07:33] <Hugh> no
#251 [07:33] <GodHits> ye i even sent the reciept order
#252 [07:33] <GodHits> so when should they send me ?
#253 [07:34] <Andrio> Hugh, for single player worlds you need to edit level.dat, as it overrides your player file.
#254 [07:34] <Hugh> ok
#255 [07:34] <Andrio> GodHits: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#256 [07:34] <kimwol_> Andrio, I forgot my secruity answer.
#257 [07:35] <Hugh> thanks
#258 [07:35] <Hugh> andrio
#259 [07:35] <Kevin2> i works know thanks
#260 [07:35] * Kevin2 [webchat@178.157.220.203.dial.dynamic.acc01-summ-ora.comindico.com.au] has quit. (Quit: webchat.esper.net)
#261 [07:35] <Andrio> no problem.
#262 [07:35] <kimwol_> also i forgot my e-mail password. can you reset it?
#263 [07:35] <Andrio> kimwol_, see https://help.mojang.com/customer/en/portal/articles/2598286-resetting-security-questions?b_id=5408
#264 [07:36] <Andrio> kimwol_, you mean the password for your email account?
#265 [07:36] * Thomas [webchat@546BA9F7.cm-12-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#266 [07:36] <kimwol_> eys
#267 [07:36] <kimwol_> yes
#268 [07:36] <Andrio> kimwol_, you should probably get that sorted out then, if you can.
#269 [07:36] <Thomas> hi i want to get verification email but i dont get it in my mailbox
#270 [07:36] * Thomas is now known as Guest31437
#271 [07:36] <Andrio> Thomas / Guest31437, did you check your spam folder?
#272 [07:36] <Guest31437> yes i did
#273 [07:37] <kimwol_> you should probably get that sorted out then, if you can.
#274 [07:37] <kimwol_> I've tried every way. But I can't do anything because I forgot my password for my recovery email account.
#275 [07:37] <kimwol_> nooo
#276 [07:38] * Hugh [webchat@178.157.220.203.dial.dynamic.acc01-summ-ora.comindico.com.au] has quit. (Quit: webchat.esper.net)
#277 [07:38] <Andrio> kimwol_, I'm sorry to hear but we can't help with that.
#278 [07:38] <Andrio> Guest31437, how long have you been waiting?
#279 [07:38] <kimwol_> How can I get help?
#280 [07:38] <Andrio> kimwol_, check with your email provider
#281 [07:39] <Andrio> kimwol_, also consider using a password manager like https://keepass.info/
#282 [07:39] <Guest31437> for getting the emails? i think since first time trying 2 months and last time 10 minutes ago
#283 [07:39] * Guest31437 is now known as TataIsOnFire
#284 [07:40] <Andrio> hm
#285 [07:40] <kimwol_> ㅗㅡㅡㅡㅡ
#286 [07:40] <kimwol_> hmmm
#287 [07:40] <TataIsOnFire> https://gyazo.com/fe7c84d15d7d71da4a987f3b8cc9bd6d
#288 [07:40] <TataIsOnFire> this is what i get every time
#289 [07:41] <Andrio> ??> TataIsOnFire account/email-missing
#290 [07:41] <TataIsOnFire> https://gyazo.com/6335a77f2aed5549b9c71ad4ee4ff3d5
#291 [07:41] <Absol> TataIsOnFire: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#292 [07:41] <Absol> TataIsOnFire: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#293 [07:41] <kimwol_> How can I replace my recovery email without a secure password? @an]
#294 [07:41] <kimwol_> How can I replace my recovery email without a secure password? Andrio
#295 [07:41] <Diegonal> @Andrio: Do you have any idea, what can I do? Thx a lot, so cheap wasnt this game and I wanted it for my son...:(
#296 [07:42] <TataIsOnFire> Andrio how can i change my email then because now i cant play
#297 [07:42] <Andrio> Diegonal, get in touch with the store and/or Mojang
#298 [07:43] <Andrio> kimwol_, we can't help you get back into your email account; you can try using a new one for your Mojang account maybe
#299 [07:44] <Diegonal> ok, I´ll do...just free days now and it will take a lot of time till answer comes:/
#300 [07:44] <Andrio> TataIsOnFire, which email provider are you using?
#301 [07:44] <kimwol_> Should I buy the game again when I create a new account? Andrio
#302 [07:45] <Andrio> kimwol_, if you're really stuck, maybe.
#303 [07:45] <TataIsOnFire> hotmail
#304 [07:45] <kimwol_> :(
#305 [07:45] <Andrio> TataIsOnFire, try Gmail
#306 [07:45] <TataIsOnFire> okay
#307 [07:45] <Andrio> I don't trust Hotmail, partly because of things like this
#308 [07:46] <kimwol_> Ahhhhhhhh
#309 [07:46] <Andrio> kimwol_, you can try contacting Mojang, first, though they're very busy at the moment
#310 [07:47] <Andrio> ??> kimwol_ account/send-email
#311 [07:47] <Absol> kimwol_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#312 [07:47] <Absol> kimwol_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#313 [07:48] <kimwol_> I can't find the receipt for the purchase because it's been a long time since I bought it. Then, do I have to buy again? Absol
#314 [07:48] <TataIsOnFire> i think i have done it but i dont have an email get in yet
#315 [07:49] <Diegonal> @Andrio: Thx a lot for your Time! I´ll go, it sucks
#316 [07:49] <TataIsOnFire> but how do i get that ...@hotmail.com sends to @gmail.com?
#317 [07:49] <Andrio> TataIsOnFire, you might be able to have Hotmail forward your mail; I don't know how though
#318 [07:53] <TataIsOnFire> dont got an email yet
#319 [07:53] <TataIsOnFire> nope dot get m
#320 [07:59] * Diegonal [webchat@77.48.44.251] has quit. (Quit: webchat.esper.net)
#321 [08:00] * Alargento [webchat@ppp-155-161.28-151.wind.it] has joined #minecrafthelp
#322 [08:00] * Igel [webchat@213-64-191-151-no257.tbcn.telia.com] has joined #minecrafthelp
#323 [08:03] <Igel> Hi, Im new to minecraft and bought to copies of the game to able playing on LAN, one on PC and one on MAC I downloaded the Java verion on both cmp. But the problem is that I used the same email on both accounts, so it rejects my connections to the lan server. Any tips or trix?
#324 [08:04] <Andrio> Igel, you can't have two Mojang accounts with the same email address.
#325 [08:07] * NikModVonCedric [Mibbit@p57957419.dip0.t-ipconnect.de] has joined #minecrafthelp
#326 [08:07] * Absol kicked NikModVonCedric from #minecrafthelp (Reason: ikModVonCedric :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#327 [08:08] * Igel [webchat@213-64-191-151-no257.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#328 [08:10] * Igel [webchat@213-64-191-151-no257.tbcn.telia.com] has joined #minecrafthelp
#329 [08:12] <Igel> Andrio, One account is created though microsoft and the other though mojang with the same email.
#330 [08:13] <Andrio> Igel, you sure you bought two Java Edition copies?
#331 [08:15] <Igel> Andrio No, you are right. I bought one windows 10 and one java version. Do I need to buy another java version for the pc machine?
#332 [08:15] <Andrio> Igel, yes
#333 [08:16] <Igel> Andrio Aha thanks alot, the diffrent versions confused me.
#334 [08:17] <Andrio> mm..
#335 [08:24] * kimwol_ [webchat@61.77.72.203] has quit. (Quit: webchat.esper.net)
#336 [08:30] * BoscoPvP [webchat@p5DF54D92.dip0.t-ipconnect.de] has joined #minecrafthelp
#337 [08:33] <BoscoPvP> I need help, I wanted to change my Minecraft Name so i gone on the site of Mojang and i wanted to Log in to my account but i accidentally gone on Register new account and i have put in my normal Email and Pasword and i noticed it afterwards so now i start Minecraft at my Profile i put in my normal Email and Pasword but then i only can play the demo
#338 [08:33] <BoscoPvP> and there´s the name of my Email not my name :(
#339 [08:36] * kids_daddy [webchat@91-155-241-199.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#340 [08:39] * vnovakov [~vnovakov@88.116.204.182] has joined #minecrafthelp
#341 [08:57] * run4a69 [webchat@78.191.161.199.dynamic.ttnet.com.tr] has joined #minecrafthelp
#342 [08:57] <run4a69> hello?
#343 [08:58] <mattym> BoscoPvP, What happens if you only try to log into the launcher with the username and password?
#344 [08:58] <run4a69> Its saying incorrect password
#345 [08:59] <mattym> run4a69, What is the exact message and where do you see it?
#346 [08:59] <run4a69> I saw it in minecraft launcher
#347 [09:03] * elmo274 [webchat@cpe-101-164-134-196.hhui-cr-009.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#348 [09:05] <elmo274> hey, does anyone know what the invoice for a pre alpha game purchase would list as the company?
#349 [09:06] <elmo274> trying to get my stolen account back and need to scour through 2009-2010 bank statements
#350 [09:06] * roi [webchat@bzq-109-64-54-68.red.bezeqint.net] has joined #minecrafthelp
#351 [09:07] <roi> hello?
#352 [09:07] * Zarden [webchat@78.41.181.134] has joined #minecrafthelp
#353 [09:07] <roi> i need help
#354 [09:07] <roi> i cant connect to my minecraft account
#355 [09:07] <roi> can i get some support?
#356 [09:07] <mattym> roi, What happens when you try?
#357 [09:07] <roi> right now i bought an account
#358 [09:08] <roi> i pressed
#359 [09:08] <roi> the purchase button
#360 [09:08] <roi> nothing happens , i didnt get any email
#361 [09:08] <roi> but when im trying to buy again with the name that i chose before it says the name has been already taken
#362 [09:08] <mattym> roi, Where did you do the purcahse?
#363 [09:08] <roi> i pressed minecraft edition
#364 [09:09] <roi> i have a video
#365 [09:09] <mattym> elmo274, I believe it will still say either Mojang or Minecraft.
#366 [09:09] * FeelTheLemon [webchat@93-81-215-202.broadband.corbina.ru] has joined #minecrafthelp
#367 [09:09] <mattym> roi, Where did you do the purchase?
#368 [09:09] <elmo274> alrighty, thanks mate
#369 [09:09] <roi> what do you mean where?
#370 [09:09] <roi> on your site
#371 [09:10] <mattym> roi, Which site?
#372 [09:10] <roi> https://my.minecraft.net/en-us/store/minecraft/#buy
#373 [09:11] <mattym> roi, If you log in with the details you made at account.mojang.com/me you should either see a minecraft username on that site, or the option to finish creating the account.
#374 [09:11] <roi> Profile name unavailable. Please choose a different name.
#375 [09:11] <roi> this is what it says when im trying to buy this game with same name
#376 [09:11] <roi> now i went to reset password
#377 [09:11] * elmo274 [webchat@cpe-101-164-134-196.hhui-cr-009.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#378 [09:12] <roi> You've filled out all the required information...
#379 [09:12] <roi> i dont get anyemail
#380 [09:12] <roi> please help
#381 [09:12] <mattym> roi, If you log in with the details you made at account.mojang.com/me you should either see a minecraft username on that site, or the option to finish creating the account.
#382 [09:13] <roi> i see
#383 [09:13] <roi> only
#384 [09:13] <roi> my gift codes
#385 [09:13] <roi> and it says
#386 [09:13] <roi> redeem
#387 [09:13] <roi> gift code
#388 [09:13] <roi> or prepaid card
#389 [09:13] <roi> and i see the picture of the game
#390 [09:14] <mattym> roi, Then you never completed the purchase, and the name you are trying is not usable.
#391 [09:14] <roi> oh
#392 [09:14] <mattym> roi, Complete the purchase, choose a different name.
#393 [09:14] <roi> so i didn't buy it right?
#394 [09:14] <roi> it didn't count as a purchase?
#395 [09:14] <mattym> roi, Check your bank/creditcard to make sure nothing was charged.
#396 [09:15] <mattym> roi, If it was, make sure you are using the correct email and password you used when trying the purchase.
#397 [09:15] <FeelTheLemon> Hello, i've got a problem i've got Minecraft Win10 edition, recently i had reinstalled Win10 and now Minecraft asking me to buy Full version to log into xbox live or play on servers
#398 [09:15] <mattym> roi, If you don't see a charge, the purchase was not completed correctly.
#399 [09:15] <roi> ok please wait
#400 [09:16] <mattym> FeelTheLemon, Make sure you are logged into the Windows Store app and Xbox Live app, with the Microsoft account the game is on.
#401 [09:16] <Zarden> Hey guys, i have some troubles with PEX: my permissions.yml on pastebin: https://pastebin.com/M1YvXSAA My account in the "default" group, default group has the permissions: - -modifyworld.blocks.destroy.* and - -modifyworld.blocks.place.* BUT I still can break and place the blocks. What's wrong?
#402 [09:17] <Zarden> As I have my debug-mode: on I can see that plugin is checking my account for some permissions in the console
#403 [09:18] <mattym> ??> Zarden mods
#404 [09:18] <Absol> Zarden: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#405 [09:18] <FeelTheLemon> +mattym, i'm sure, Store says that it owned and already installed, i had tried to reinstall Minecraft, but nothing changed
#406 [09:18] <mattym> FeelTheLemon, Are you logged into the game with the same account?
#407 [09:19] <FeelTheLemon> +mattym, i can't log in inside game, it opens a dialog and asks to buy a full version to log in
#408 [09:19] <roi> can you please check
#409 [09:19] <roi> if i bought the game?
#410 [09:19] <mattym> roi, We do not have that ability.
#411 [09:20] <Zarden> Absol Oh I'm sorry then, I thought it's a channel of PEX support.
#412 [09:20] <roi> can you check if there's a premium account called Roi2003?
#413 [09:20] <Zarden> Where I can find such a channel?
#414 [09:20] <mattym> FeelTheLemon, Do you know if you uninstalled from the Purchased Page in your Windows Store app?
#415 [09:20] <mattym> Zarden, Check PEX's website.
#416 [09:21] <roi> @matty ?
#417 [09:21] <mattym> roi, Seems like there is. Did you set a skin yet?
#418 [09:21] <roi> no
#419 [09:21] <roi> i cant even connect to that account
#420 [09:21] <mattym> roi, Then someone else already has that name.
#421 [09:21] <roi> i did my name and gmail
#422 [09:21] <Zarden> mattym The official Wiki page says: If you have any questions feel free to join our IRC channel(http://irc.lc/esper/permissionsex/)
#423 [09:22] <roi> but before i could do that name
#424 [09:22] <roi> and now i cant
#425 [09:22] <mattym> Zarden, Look at the channel that is telling you to go to.
#426 [09:22] <Zarden> Ah I'm on the #minecrafthelp channel
#427 [09:22] <Zarden> Ooop
#428 [09:22] <Zarden> ooops
#429 [09:22] <Zarden> sorry :D
#430 [09:23] <mattym> roi, No, it would never let you choose the name as its been in use for what looks like a while, you probably left the account creation when it made you rechoose.
#431 [09:23] <roi> so how can i check, or finish the creation?
#432 [09:23] <FeelTheLemon> +mattym, yes, right now i had deleted it from my computer, opened Store, and it says that i'm already owned that game, installed it from Store and same story again
#433 [09:23] <mattym> roi, Keep picking a name until you find an unused one.
#434 [09:24] <roi> can i send you
#435 [09:24] <roi> the video?
#436 [09:24] <roi> i have a proof
#437 [09:24] <roi> i recored it
#438 [09:24] <mattym> FeelTheLemon, Ok, unfortunately we dont deal with that Edition much here, and I have run out of ideas. You will need to check on the forums or reddit. Someone there should have a better idea.
#439 [09:24] <roi> with all the payment and stuff
#440 [09:25] <mattym> roi, If the name was take (which it is), then you would have had to re-enter a new name. If you didn't then you did not complete the purchase/creation.
#441 [09:25] <roi> i can see in my video that i Chose Roi2003
#442 [09:25] <roi> then i pressed purchase
#443 [09:25] <roi> nothing happend
#444 [09:26] <roi> i can send you the video
#445 [09:26] <mattym> roi, Cause you needed to re-enter a new name
#446 [09:26] <roi> what do you mean
#447 [09:26] <mattym> roi, The name was taken, if you hit purchase and nothing happened, its because it was asking you to enter a different username.
#448 [09:26] <roi> so what should i do now?
#449 [09:27] <FeelTheLemon> +mattym, ok, thank you
#450 [09:27] <mattym> roi, Log in with your mojang account (email and password) on minecraft.net and re-do the purchase, if the purchase button does nothing, make sure its not asking you to verify or change any information on the page.
#451 [09:31] <roi> just asking
#452 [09:31] <roi> if accidently bought the game
#453 [09:31] <roi> few times
#454 [09:31] <roi> will you refund?
#455 [09:31] <mattym> roi, Like I said, check your bank/credit card to see if it was complete.
#456 [09:32] <roi> i cant, i can see it more few days
#457 [09:32] <roi> i mean, i cant buy minecraft multipile times at the same Email right?
#458 [09:32] <roi> for myself
#459 [09:32] <mattym> roi, If you completed the purchase, no.
#460 [09:39] <roi> ok i will try to buy gain
#461 [09:39] * Lord_of_Life_ [~Lord@77.28.221.97] has joined #minecrafthelp
#462 [09:40] <roi> i pressed right now purchase
#463 [09:40] <roi> nothing happend
#464 [09:40] <roi> and i changed my name
#465 [09:41] * Lord_of_Life [~Lord@77.28.210.13] has quit. (Ping timeout: 202 seconds)
#466 [09:42] <roi> mattym can you help please?
#467 [09:43] <mattym> roi, Look on the page to see if its asking you to change or check anything.
#468 [09:43] <roi> no it doesn't
#469 [09:43] <mattym> roi, Any red text with instructions?
#470 [09:43] <roi> nope
#471 [09:44] <roi> do you have discord?
#472 [09:44] <roi> that i can send you a screen shot
#473 [09:44] <mattym> roi, No
#474 [09:44] <roi> i cant buy i dont know why
#475 [09:45] <mattym> roi, What web browser are you using?
#476 [09:45] <roi> Chrome
#477 [09:45] <roi> should i try from another browser?
#478 [09:46] <mattym> roi, Are you using any ad-blockers on chrome?
#479 [09:46] <roi> yes
#480 [09:46] <mattym> roi, try with that off, or try another browser
#481 [09:47] <roi> oh wait my ad blocker is off
#482 [09:47] <roi> let me try from another browser
#483 [09:49] <roi> all works
#484 [09:49] <roi> thank you
#485 [09:49] * roi [webchat@bzq-109-64-54-68.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#486 [10:13] * Victor_MM [webchat@177.223.49.90] has joined #minecrafthelp
#487 [10:14] <Victor_MM> I can not log in or change my password
#488 [10:22] * Zarden [webchat@78.41.181.134] has quit. (Quit: webchat.esper.net)
#489 [10:32] * GodHits [webchat@89-139-108-18.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#490 [10:46] <BoscoPvP> I need help, I wanted to change my Minecraft Name so i gone on the site of Mojang and i wanted to Log in to my account but i accidentally gone on Register new account and i have put in my normal Email and Pasword and i noticed it afterwards so now i start Minecraft at my Profile i put in my normal Email and Pasword but then i only can play the demo
#491 [10:46] <BoscoPvP> and there´s the name of my Email not my name :(
#492 [10:46] <BoscoPvP> Does my account even exists anymore?
#493 [10:59] <BoscoPvP> My problem has been solved
#494 [10:59] * BoscoPvP [webchat@p5DF54D92.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#495 [10:59] * Scar [webchat@46.47.198.146.dyn.plus.net] has joined #minecrafthelp
#496 [11:02] <Scar> Hello, my friend just got Minecraft earlier this week, but every time she launches the game it always says its not responding and then crashes. The result to this problem happens mostly when she tries to join a server. However this does not occur when she joins Singleplayer.
#497 [11:03] <mattym> Scar, We will need your friend to join the chat from the effected computer.
#498 [11:03] <Scar> Ah alright, I'm not sure if she currently can right now, but she is on a call with me.
#499 [11:04] <mattym> Scar, We would need diagnostics from the computer.
#500 [11:05] <Scar> Okay, I will try to get her over.
#501 [11:05] * EterniX310 [webchat@dnx125.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#502 [11:06] <EterniX310> You can change your EterniX310 nickname to Adson310 Please :D :C
#503 [11:10] * EterniX310 [webchat@dnx125.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#504 [11:16] * EterniX310 [webchat@dnx125.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#505 [11:16] * ruby8 [webchat@5ec29886.skybroadband.com] has joined #minecrafthelp
#506 [11:16] <ruby8> hello
#507 [11:16] <Scar> hello!
#508 [11:16] <Scar> This is my friend who is currently in need of help.
#509 [11:16] <ruby8> I am ruby
#510 [11:17] <ruby8> hello???
#511 [11:18] <Scar> She bought Minecraft earlier this week, and every time she tries to get onto a Minecraft server, her game crashes, however this does not occur when she plays on Singleplayer.
#512 [11:19] <ruby8> but sometimes crashes wen I try to go on minecraft
#513 [11:19] <Scar> yeah.
#514 [11:21] <Scar> Let us know if someone is ready to help us right away, we are available.
#515 [11:22] <urielsalis> hi Scar
#516 [11:22] <urielsalis> hi ruby8
#517 [11:22] <Scar> Hello.
#518 [11:22] <ruby8> hello
#519 [11:22] <urielsalis> ??> ruby8 launcher/crash-log
#520 [11:22] <Scar> My friend needs your help.
#521 [11:22] <Absol> ruby8: We need to see your crash log, which is created after a crash.
#522 [11:22] <Absol> ruby8: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#523 [11:23] <Scar> I'll let you guys know if Ruby stumbles with something on the way.
#524 [11:29] <Scar> Ruby seems to not have a crash-reports folder.
#525 [11:29] <ruby8> yes
#526 [11:30] <ruby8> nvm
#527 [11:33] <mattym> ??> ruby8 launcher/log
#528 [11:33] <Absol> ruby8: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#529 [11:33] <Scar> Thank you.
#530 [11:34] * EterniX310 [webchat@dnx125.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#531 [11:41] <Scar> Ruby is struggling with these instructions, she says it is not working.
#532 [11:43] <Scar> My apologies for the struggles.
#533 [12:06] * hbkbkbk [webchat@ark218.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
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#536 [12:37] * Mike8 [webchat@5e0f1579.bb.sky.com] has joined #minecrafthelp
#537 [12:37] <Mike8> I am trying to buy Minecraft java edition but it dosnt work I am using a debit card
#538 [12:39] <Capfan67> Mike8, , have you looked at the purchase support page? https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#539 [12:50] * Scar [webchat@46.47.198.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#540 [12:51] <Mike8> yes
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#543 [13:11] * omen [webchat@pool-71-127-238-138.nwrknj.east.verizon.net] has joined #minecrafthelp
#544 [13:12] <omen> hello?
#545 [13:12] <omen> i am having trouble with a lan server
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#547 [13:13] * Infinisaur [webchat@pool-68-129-114-56.nycmny.fios.verizon.net] has joined #minecrafthelp
#548 [13:14] * KevinTufek [webchat@128-76-205-201-cable.dk.customer.tdc.net] has joined #minecrafthelp
#549 [13:14] <KevinTufek> Hey its this here i can get help
#550 [13:14] <Infinisaur> hi there I need some help logging into my account. I'm on a new computer but haven't played in over a year I think. I've tried every email I could have possibly used and every password I could think of. Please help me. I just want to play minecraft
#551 [13:14] <KevinTufek> Its just here u write down the problem?
#552 [13:17] <KevinTufek> Okay, here goes. I Cant login into my acc, its long time i played minecraft and i lost the mail to the account, i have everything else good. but not the mail, which does i cant log in, somebody who can help
#553 [13:20] <Capfan67> ??> KevinTufek account/forgot-email
#554 [13:20] <Absol> KevinTufek: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#555 [13:20] <Capfan67> ??> Infinisaur account/send-email
#556 [13:20] <Absol> Infinisaur: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#557 [13:20] <Absol> Infinisaur: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#558 [13:20] <KevinTufek> I made the acc 3-4 years ago
#559 [13:20] <KevinTufek> and its first now i wanted to play, since i forgot it
#560 [13:20] <Infinisaur> I made the account like when it first came out
#561 [13:21] <Capfan67> Infinisaur, If you don't know the email, you'll need to contact Mojang with the information you do know and see what they can do to help you recover your account.
#562 [13:21] <Infinisaur> I did do that oof but thanks
#563 [13:21] <KevinTufek> I know my login and all that, but i cant remember the mail i used for 3-4 years ago
#564 [13:21] <Capfan67> KevinTufek, the password reset will help you narrow down which email, then you can work from there.
#565 [13:21] <KevinTufek> arh
#566 [13:21] <KevinTufek> link?
#567 [13:22] <Capfan67> ??> KevinTufek account/forgot-email
#568 [13:22] <Absol> KevinTufek: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#569 [13:22] <Capfan67> KevinTufek, If you don't get a response to any of the emails you have, you'll need to contact Mojang customer support for assistance.
#570 [13:22] <KevinTufek> I wrote to their support
#571 [13:23] <KevinTufek> their mail i mean.
#572 [13:23] <KevinTufek> I wrote in the mail i knew a lot to the account, just not the mail since its 3-4 years ago
#573 [13:23] <KevinTufek> But which kind of proof would they ask to
#574 [13:23] <Capfan67> KevinTufek, They will be able to help you recover your account.
#575 [13:24] <Capfan67> KevinTufek, Only they know what transaction information they have. They'll let you know what alternate verification methods are available to you.
#576 [13:24] <KevinTufek> But u think ill be able to get it back. I know my login and all that.
#577 [13:24] <KevinTufek> im just curious
#578 [13:25] <Capfan67> KevinTufek, Login information isn't secure. They need to verify the purchase. They'll focus on purchase information to validate your ownership.
#579 [13:26] <KevinTufek> hmm..
#580 [13:27] <KevinTufek> i just dont hope i lose it
#581 [13:27] <Capfan67> KevinTufek, I hope things work out for you.
#582 [13:28] <KevinTufek> Thanks, and thanks for the help. I apreciat it
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#586 [14:14] * Tootsiecat [webchat@67-5-122-58.spok.qwest.net] has joined #minecrafthelp
#587 [14:17] <Tootsiecat> I Cannot log into mojang but I can log into minecraft. I have reset my password many times, but it keeps displaying "Unknown e-mail address or password"
#588 [14:18] * Martha [webchat@p57867B6A.dip0.t-ipconnect.de] has joined #minecrafthelp
#589 [14:19] <Capfan67> Tootsiecat, Are you also unable to login to the client?
#590 [14:19] <Tootsiecat> What do you mean?
#591 [14:19] <Martha> I've dug myself into the unversum and can't get away anymore what should I do?
#592 [14:20] <Capfan67> Tootsiecat, I assume you initially referred to the two websites. My question was, can you log into the game client?
#593 [14:21] <Capfan67> Martha, What do you mean by "unversum"?
#594 [14:22] <Tootsiecat> yes, I can log into the client
#595 [14:23] <Capfan67> Tootsiecat, I'm unsure why you're having trouble with the mojang.com website. We've had a rash of hosts file issues lately that might be related. Shall we look?
#596 [14:24] <Tootsiecat> yes please
#597 [14:24] <Capfan67> ??> Tootsiecat tools/hjt
#598 [14:24] <Absol> Tootsiecat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#599 [14:24] <Absol> Tootsiecat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#600 [14:26] * Andrei [webchat@86-121-118-162.rdsnet.ro] has joined #minecrafthelp
#601 [14:27] <Tootsiecat> https://paste.ubuntu.com/p/nH6rpf2Q88/
#602 [14:28] <Andrei> Well I have a problem . I need to change my account's email addres and i don't remember the security questions
#603 [14:28] <Andrei> since i don't have acces to my current email addres
#604 [14:28] <Capfan67> Tootsiecat, WebCompanion malware is installed, which would be good to clean up. I can give you instructions. It's not likely the cause of your issue though.
#605 [14:29] <Capfan67> Andrei, you'll need to contact support and ask for Alternate Verification Methods:
#606 [14:29] <Capfan67> ??> Andrei account/resend-email
#607 [14:29] <Absol> Andrei: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#608 [14:30] * Andrei [webchat@86-121-118-162.rdsnet.ro] has quit. (Client Quit)
#609 [14:30] <Capfan67> ??> Tootsiecat av/adwcleaner
#610 [14:30] <Absol> Tootsiecat: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#611 [14:30] <Absol> Tootsiecat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#612 [14:30] * Webchat_12311 [webchat@127.173.164.82.customer.cdi.no] has joined #minecrafthelp
#613 [14:30] * Espercorn kicked Webchat_12311 from #minecrafthelp (Reason: ebchat_12311 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#614 [14:35] * Tootsiecat [webchat@67-5-122-58.spok.qwest.net] has quit. (Quit: webchat.esper.net)
#615 [14:46] * Tootsiecat3 [webchat@67-5-122-58.spok.qwest.net] has joined #minecrafthelp
#616 [14:46] <Tootsiecat3> I cleaned the Malware.
#617 [14:48] * _XaroZ_ [webchat@d51a41ab1.access.telenet.be] has joined #minecrafthelp
#618 [14:48] <_XaroZ_> hey
#619 [14:48] <_XaroZ_> when I run minecraft (all versions) my game crash. i tried to reinstall minecraft and java even to launch my game with multymc but nothing. Can you help me please.
#620 [14:48] * Helpmeplz [webchat@208-96-76-33.eastlink.ca] has joined #minecrafthelp
#621 [14:49] <Helpmeplz> Can someone help me recover my username?
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#625 [14:55] * blakeelisa [webchat@84.83.147.77.rev.sfr.net] has joined #minecrafthelp
#626 [14:55] <blakeelisa> Hi. I need help because when I connect in multiplayer to play in LAN with my friend, an error message appears:" an existing connection must have been closed by the remote host" How can I play ? Please, thnks you for your response
#627 [14:57] <Martha> I´m in the sky and com not down
#628 [14:59] * blakeelisa [webchat@84.83.147.77.rev.sfr.net] has quit. (Client Quit)
#629 [14:59] * blakeelisa [webchat@84.83.147.77.rev.sfr.net] has joined #minecrafthelp
#630 [14:59] <blakeelisa> Hi. I need help because when I connect in multiplayer to play in LAN with my friend, an error message appears:" an existing connection must have been closed by the remote host" How can I play ? Please, thnks you for your response
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#632 [15:01] * Tootsiecat3 [webchat@67-5-122-58.spok.qwest.net] has quit. (Quit: webchat.esper.net)
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#634 [15:03] <blakeelisa> please
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#639 [15:09] <blakeelisa> Hi. I need help because when I connect in multiplayer to play in LAN with my friend, an error message appears:" an existing connection must have been closed by the remote host" How can I play ? Please, thnks you for your response
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#641 [15:15] * Chris [webchat@23.226.131.228.static.quadranet.com] has joined #minecrafthelp
#642 [15:15] <Chris> i keep getting an error prevented your request from being processed
#643 [15:16] <Chris> #minecrafthelp i keep getting an error prevented your request from being processed
#644 [16:00] * Dan [webchat@c-24-8-221-50.hsd1.co.comcast.net] has joined #minecrafthelp
#645 [16:01] <Dan> I no longer have access to my email and cannot remember my security questions, therefore I cannot log in. What can I do?
#646 [16:04] * Martha [webchat@p57867B6A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#647 [16:05] <payonel> does sign format codes work for minecraft java edition?
#648 [16:06] <payonel> using §%d codes?
#649 [16:14] <urielsalis> payonel, it should
#650 [16:15] <urielsalis> https://minecraft.gamepedia.com/Formatting_codes
#651 [16:15] <payonel> urielsalis: yeah, that's where i was reading, but: "In normal gameplay, the section sign can only be entered into book and quills. In Bedrock Edition, it can also be entered into signs"
#652 [16:17] <urielsalis> I know they support color because you can do it with commands http://minecraft.tools/en/sign.php
#653 [16:17] <urielsalis> didnt know it didnt support format codes
#654 [16:17] <payonel> it appears to support it, but it's not working well on ubuntu
#655 [16:18] <payonel> strangely, the java application appears to detect ^v and pastes (which is windows like)
#656 [16:18] <payonel> so i can put § into my clipboard, then ^v in-game
#657 [16:18] <payonel> but i can't enter it via unicode entry (using alt+ctrl+shift + codepoint)
#658 [16:18] <payonel> nor via the AltGr+shift+s as the wiki says
#659 [16:18] <urielsalis> hmm
#660 [16:34] * Liandrus [webchat@45-17-191-82.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#661 [16:34] * englishmedic1 [webchat@172.92.108.65] has joined #minecrafthelp
#662 [16:35] * Dan [webchat@pool-71-168-82-48.cncdnh.east.myfairpoint.net] has joined #minecrafthelp
#663 [16:35] <englishmedic1> trying to get daughters profile on java
#664 [16:35] <Dan> Failed to download file. asm-all-5.2.jar what does this mean?
#665 [16:35] <Liandrus> Im trying to refund my minecraft java
#666 [16:35] <urielsalis> ??> Dan tools/hjt
#667 [16:35] <Absol> Dan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#668 [16:35] <Absol> Dan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#669 [16:35] <urielsalis> ??> Liandrus account/refund
#670 [16:35] <Absol> Liandrus: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#671 [16:35] <urielsalis> englishmedic1, and what is the issue?
#672 [16:36] <Liandrus> i was wondering if you guys could refund it right now or do i have to send a ticket to get it refunded
#673 [16:36] * Steve [webchat@cpe-67-253-196-63.rochester.res.rr.com] has joined #minecrafthelp
#674 [16:36] <englishmedic1> cannot get it on. Microsoft account "person" and x box account "person" are different
#675 [16:37] <urielsalis> englishmedic1, the java edition doesnt use any Microsoft or Xbox account
#676 [16:37] <urielsalis> englishmedic1, it uses a Mojang account
#677 [16:38] <englishmedic1> so no way to put previous character from iPod into pc
#678 [16:38] <urielsalis> englishmedic1, and the Java edition is completly separated from the Bedrock edition, its the original version of the game(and usually receives updates first)
#679 [16:38] <urielsalis> englishmedic1, there is no need to
#680 [16:38] <urielsalis> englishmedic1, in java edition maps and skins are 100% free
#681 [16:38] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has joined #minecrafthelp
#682 [16:38] <urielsalis> englishmedic1, you just go to minecraft.net to change your skin or download a map from whenever you want, like minecraftforums.net
#683 [16:38] <Steve> What can I do if I have to migrate a legacy account to a Mojang account but I don't have the original email or transaction ID? I bought minecraft almost 10 years ago.
#684 [16:39] <urielsalis> ??> Steve account/send-email
#685 [16:39] <Absol> Steve: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#686 [16:39] <Absol> Steve: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#687 [16:39] <Dan> here you go https://paste.ubuntu.com/p/rNRZzzNX62/
#688 [16:39] <englishmedic1> version 1.13.2
#689 [16:40] * Liandrus [webchat@45-17-191-82.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#690 [16:40] <urielsalis> ??> Dan av/bytefence
#691 [16:40] <Absol> Dan: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#692 [16:40] <urielsalis> englishmedic1, did you buy the Java edition?
#693 [16:40] <englishmedic1> yes
#694 [16:40] <englishmedic1> on pc
#695 [16:40] <urielsalis> englishmedic1, what is the username?
#696 [16:41] <englishmedic1> which one, she has 2 one for xbox and one for pc
#697 [16:41] <Dan> @absol so what do i do?
#698 [16:41] <englishmedic1> sorry iPod and pc
#699 [16:41] <urielsalis> englishmedic1, PC
#700 [16:41] <englishmedic1> galxygirl01
#701 [16:41] <urielsalis> Dan, in the link Absol gave you you can see the instructions
#702 [16:42] <englishmedic1> galaxygirl01
#703 [16:42] <urielsalis> englishmedic1, okay. Found it. Did you get the messages about how skins are free?
#704 [16:42] <urielsalis> englishmedic1, or what content you want to migrate?
#705 [16:43] <englishmedic1> does migrate add it into the pc edition so confused
#706 [16:44] <englishmedic1> can she transfer x box person into java
#707 [16:44] <urielsalis> englishmedic1, nope
#708 [16:44] <urielsalis> englishmedic1, they are completly separate
#709 [16:44] <urielsalis> englishmedic1, thats why im asking
#710 [16:45] <englishmedic1> ok so iPod and pc version 1.13.2 are completely separate and cannot be linked correct
#711 [16:45] <urielsalis> englishmedic1, correct
#712 [16:45] <Dan> Absol so i uninstalled it now what?
#713 [16:45] <Spencer> When i launch a new world in 1.12.2 it says "loading world and building terrain" and it will stay like this forever. I am not sure what to do about it?
#714 [16:45] <urielsalis> Dan, now try to play
#715 [16:45] <urielsalis> ??> Dan bot
#716 [16:45] <Absol> Dan: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#717 [16:45] <urielsalis> Spencer, what happens in 1.13.2?
#718 [16:46] <englishmedic1> ok. how does she / can she link with friends from iPod version on pc
#719 [16:47] * Dan [webchat@pool-71-168-82-48.cncdnh.east.myfairpoint.net] has quit. (Quit: webchat.esper.net)
#720 [16:47] <urielsalis> englishmedic1, you cant play with friends that are using the ipod version from your pc
#721 [16:47] <urielsalis> englishmedic1, unless you have the bedrock edition on PC, which is bought on the Microsoft store
#722 [16:48] <englishmedic1> understood. Bought thru mojang. they play on xbox / pc also can they link
#723 [16:48] <urielsalis> englishmedic1, nope
#724 [16:48] <urielsalis> englishmedic1, Java edition only can play with other Java edition players
#725 [16:48] * The_czar [webchat@47.185.83.67] has joined #minecrafthelp
#726 [16:48] <urielsalis> englishmedic1, You can see a breakdown of the different editions and who they can play with here https://help.mojang.com/customer/en/portal/articles/1274139-different-minecraft-editions?b_id=5408
#727 [16:48] * Erkam [webchat@dslc-082-083-234-099.pools.arcor-ip.net] has joined #minecrafthelp
#728 [16:48] * Dan [webchat@pool-71-168-82-48.cncdnh.east.myfairpoint.net] has joined #minecrafthelp
#729 [16:48] <Dan> Absol so it did not work
#730 [16:49] <Dan> i can not load my shader pack
#731 [16:49] <The_czar> i bought minecraft years ago and just tried loging in for the first time and it wont let me
#732 [16:49] <urielsalis> ??> Dan mods
#733 [16:49] <Absol> Dan: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#734 [16:49] <englishmedic1> ok. so if friends don't have 1.13.2 she can't play with them correct
#735 [16:49] <urielsalis> The_czar, what happens when you try?
#736 [16:49] <urielsalis> englishmedic1, correct
#737 [16:49] <Erkam> Hey i have a problem with Minecraft for Windows 10 Edition if i login into windows store and install the game and start it it shows me always that i need to unlock the game? What can i do ?
#738 [16:49] <Erkam> Any solutions ?
#739 [16:49] <Dan> @absol are shader packs consider mods?
#740 [16:49] <urielsalis> Dan, yes. they are modifications
#741 [16:49] <urielsalis> Dan, and Absol is a bot
#742 [16:50] <englishmedic1> Thanks for help!
#743 [16:50] <urielsalis> Erkam, sorry but this channel is mostly Java edition only, you can try the forums in minecraftforums.net
#744 [16:50] <Dan> so yall cant help me
#745 [16:50] <urielsalis> englishmedic1, np :)
#746 [16:50] <Erkam> But i don't want to wait
#747 [16:50] <The_czar> bad password, and i cannot recover my password due to changing emails years ago
#748 [16:50] <urielsalis> Dan, if you dont remove your mods, nope
#749 [16:50] <urielsalis> ??> The_czar account/send-email
#750 [16:50] <Absol> The_czar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#751 [16:50] <Absol> The_czar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#752 [16:50] <urielsalis> Erkam, You could try the discord server in discord.gg/minecraft
#753 [16:51] <Erkam> Ok thanks
#754 [16:51] <Dan> Aight unfortunate but thanks yall
#755 [16:51] <Dan> i guess il figure this out on my own
#756 [16:51] <The_czar> i dont have any of that info, all that stuff was lost years ago
#757 [16:51] <urielsalis> Dan, note that most shaders require optifine to work
#758 [16:51] <urielsalis> ??> The_czar account/trans-id
#759 [16:51] <Absol> The_czar: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#760 [16:51] <Dan> this one did not ask me for optifine to be installed
#761 [16:52] * Erkam [webchat@dslc-082-083-234-099.pools.arcor-ip.net] has quit. (Client Quit)
#762 [16:52] * englishmedic1 [webchat@172.92.108.65] has quit. (Quit: webchat.esper.net)
#763 [16:52] <Dan> should i download optifine?
#764 [16:52] <The_czar> @urielsalis i dont have any of the info
#765 [16:53] <urielsalis> Dan, that should work
#766 [16:53] <urielsalis> The_czar, sorry but we are not Mojang here
#767 [16:53] <The_czar> oh, my bad. wheres the proper place to go?
#768 [16:54] <Spencer> whenever i use 1.13.2 i can get to the menu but then when i select a new world to play the page says its not responding
#769 [16:54] <urielsalis> The_czar, Email them with the link Absol gave you
#770 [16:54] <urielsalis> ??> Spencer tools/hjt
#771 [16:54] <Absol> Spencer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#772 [16:54] <Absol> Spencer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#773 [16:54] <The_czar> ok thanks
#774 [16:58] <Dan> optifine has stuff that my antivirus service will not thet me download it for
#775 [16:58] <Spencer> https://paste.ubuntu.com/p/RyjWkRwzsp/
#776 [16:59] <urielsalis> Dan, where are you downloading it from?
#777 [16:59] <urielsalis> Spencer, uninstall wtfast
#778 [17:00] <urielsalis> and:
#779 [17:00] <urielsalis> ??> Spencer av/adwcleaner
#780 [17:00] <Absol> Spencer: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#781 [17:00] <Absol> Spencer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#782 [17:00] <Dan> urielsalis not sure may you give me a link?
#783 [17:01] * Steve [webchat@cpe-67-253-196-63.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#784 [17:01] <urielsalis> Dan, https://optifine.net/downloads
#785 [17:01] <Dan> yeah i downloaded it from here
#786 [17:02] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has quit. (Quit: webchat.esper.net)
#787 [17:03] <Dan> its giving me alot of warnings
#788 [17:03] <urielsalis> Dan, what sort of warnings?
#789 [17:04] <Dan> when i try to download optifine for 1.12 because thats the shader pack i have
#790 [17:04] <Dan> it gives me a malicious sight warning
#791 [17:05] <Dan> This site may be hacked or contain malicious software. Visiting this page may be harmful.
#792 [17:05] <urielsalis> Dan, can you take a screenshot?
#793 [17:05] <Dan> no i cant sorry
#794 [17:06] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has joined #minecrafthelp
#795 [17:06] <Dan> should i just try a diffrent shader pack?
#796 [17:06] <Spencer> okay i have done that and restarted my computer
#797 [17:07] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#798 [17:08] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#799 [17:11] <Spencer> i also uninstalled wtf fast
#800 [17:12] <urielsalis> Spencer, Try to play now
#801 [17:12] * KnightGrim [webchat@189-91-141-59.user.superitelecom.com.br] has joined #minecrafthelp
#802 [17:12] <KnightGrim> Opa Boa Noite :)
#803 [17:13] <KnightGrim> Alguem Help?
#804 [17:13] <KnightGrim> So I went to change my KnightGrim nick to EasyTub More Seen It Seems Like (Nick Used) More Checking In A Site Where Show If Nick Is Available In Minecraft Comes As Available, Would Check If This Nick Really Has Player Using Nick: Nick EasyTub Is This Nick And Much Needed For Me If I Could Check If Nick Is Available In His Logs? Should It Be Availab
#805 [17:13] <KnightGrim> le Could It Change It For Me? Obg (Thank you) For help Good evening and good work;)
#806 [17:14] <urielsalis> !ns Easytub
#807 [17:14] <Absol> urielsalis: Username doesn't exist
#808 [17:14] <urielsalis> KnightGrim, says here it was never registered
#809 [17:14] <urielsalis> KnightGrim, but if the screen says it was, then you need to choose another name
#810 [17:14] <Spencer> it works! thank you! and i cant beleive i accually had malware :O
#811 [17:15] <KnightGrim> there is no way to mojang or minecraft to release the nick for me as there is no one using it?
#812 [17:17] <urielsalis> KnightGrim, no
#813 [17:17] <urielsalis> Spencer, you had premieropinion :P
#814 [17:29] * Poop [webchat@198.52.172.25] has joined #minecrafthelp
#815 [17:30] <Poop> Yea... My friend is trying to invite me to his realms but he told me that he cannot because "Could not invite provided name" or something liek that
#816 [17:31] <urielsalis> Poop, you are both playing in the Java edition?
#817 [17:31] * aly [webchat@27-33-39-14.tpgi.com.au] has joined #minecrafthelp
#818 [17:31] <Poop> Yes we are
#819 [17:32] <urielsalis> Poop, both of the accounts are over 16 years of age?
#820 [17:32] <Poop> Yes
#821 [17:32] <urielsalis> Poop, and what is the exact message?
#822 [17:33] <Poop> I believe it's "Could not invite provided name"
#823 [17:33] <Poop> We have tried with our other friend'
#824 [17:33] <Poop> 's minecraft name
#825 [17:33] <Poop> it works except for mine
#826 [17:33] <urielsalis> Poop, and what is your username?
#827 [17:33] <aly> I cant login to my Minecraft account and ive done reset password and im not getting the emails
#828 [17:34] <urielsalis> ??> aly account/send-email
#829 [17:34] <Absol> aly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#830 [17:34] <Absol> aly: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#831 [17:34] <Poop> it's QuasOwO
#832 [17:34] <Poop> it was previously Kyrvach but I changed it to QuasOwO thinking that it would help fix the issue
#833 [17:34] <urielsalis> Poop, I was just going to ask that
#834 [17:35] <urielsalis> Poop, have you relogged from the launcher after changing your name?
#835 [17:35] <urielsalis> Poop, joined any server?
#836 [17:35] <aly> how do I access my transaction id? I got my Minecraft account through a card from a store
#837 [17:35] <Poop> I have not joined a server yet after I changed it but i did relog from the launcher
#838 [17:36] <urielsalis> aly, the code in the card is your transaction ID
#839 [17:36] <urielsalis> Poop, can you join mctest.ae97.net?
#840 [17:36] <Poop> for sure, give me a second
#841 [17:37] <Poop> Im currently in the server
#842 [17:37] <aly> i don't have that card with me anymore i got this account in 2014
#843 [17:37] <urielsalis> Poop, log out of the server and try getting invited again
#844 [17:37] <urielsalis> aly, contact Mojang for alternate verification methods
#845 [17:38] <Poop> I will ask him for another invitation once he finishes eating dinner, i'll let you know if he's able to invite me this time
#846 [17:38] <aly> approximately how long until they get back to me? because at this point ive been logged out of my account and can't play
#847 [17:39] <urielsalis> aly, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#848 [17:46] <Poop> Hello urielsalis
#849 [17:47] <Poop> apparently this time, he could not find the name
#850 [18:00] <Spencer> oh lol
#851 [18:00] * SepiX2902 [webchat@200.115.48.122] has joined #minecrafthelp
#852 [18:01] <SepiX2902> Hi! I have the pixel format not accelerated error and i have already tried to update my graphic driver but intel´s website says there are not any updates available please help... https://paste.ubuntu.com/p/VMvW4Hnm33/
#853 [18:02] <urielsalis> SepiX2902, There are no drivers for your graphics card for Windows 8, Downgrade to Windows 7 or get a new GPU(if you have a desktop PC)
#854 [18:03] <Poop> yea nothing seems to be working for me currently
#855 [18:03] <SepiX2902> Auch
#856 [18:03] <SepiX2902> Thank you :D
#857 [18:03] <SepiX2902> Fail xd
#858 [18:05] <Poop> if there's any other suggestions, it would be much appreciated bc im very eager to play with them
#859 [18:06] <SepiX2902> Can I play at least older versions?
#860 [18:07] * The_czar [webchat@47.185.83.67] has quit. (Quit: webchat.esper.net)
#861 [18:07] * Spencer [webchat@mobile-107-77-232-209.mobile.att.net] has quit. (Quit: webchat.esper.net)
#862 [18:07] * goaki [webchat@75.237.147.77.rev.sfr.net] has joined #minecrafthelp
#863 [18:08] <goaki> i need help, when i try to start minecraft on my computer (windows ) minecraft crash and a message "Java(TM) Platform SE binary stop to work " What can i do for stop it ?
#864 [18:08] <urielsalis> SepiX2902, no
#865 [18:08] <urielsalis> SepiX2902, you cant play or use anything that uses opengl
#866 [18:08] <urielsalis> ??> goaki tools/hjt
#867 [18:08] <Absol> goaki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#868 [18:08] <Absol> goaki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#869 [18:09] <SepiX2902> What a shame, thanks a lot any way urielsalis
#870 [18:09] * Poop [webchat@198.52.172.25] has quit. (Quit: webchat.esper.net)
#871 [18:11] <goaki> my computer is new , there isn't virus
#872 [18:11] <urielsalis> goaki, we use that to troubleshoot
#873 [18:12] * Angroschmadu [webchat@x4d019b65.dyn.telefonica.de] has joined #minecrafthelp
#874 [18:13] <goaki> https://paste.ubuntu.com/p/rMZvPkHk8x/
#875 [18:14] <goaki> it's normaly that
#876 [18:14] * penguino [webchat@cpe-172-72-112-220.carolina.res.rr.com] has joined #minecrafthelp
#877 [18:14] <urielsalis> goaki, are you sure thats the full report?
#878 [18:14] <penguino> can my daughter play the java edition with my son on xbox one?
#879 [18:14] <urielsalis> penguino, no
#880 [18:15] <urielsalis> penguino, to play with somebody on xbox one you need the bedrock edition of the game
#881 [18:15] <Angroschmadu> hello I can not log in anymore gently the pw is wrong guess i was hacked and wanted to put it back but i do not get imail why i do not know
#882 [18:15] <urielsalis> penguino, which can be bought in Windows 10 on the Microsoft store
#883 [18:15] <urielsalis> ??> Angroschmadu account/send-email
#884 [18:15] <Absol> Angroschmadu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#885 [18:15] <Absol> Angroschmadu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#886 [18:15] <penguino> will they refund for the java edition?
#887 [18:15] <urielsalis> ??> penguino account/refund
#888 [18:15] <Absol> penguino: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#889 [18:16] * spice [webchat@104.156.210.201] has joined #minecrafthelp
#890 [18:16] <Angroschmadu> hab ich alles soweit gemacht und bekarm keine mail nix hat geholöfen dort und komme nun nicht mehr rein
#891 [18:16] <urielsalis> ??> Angroschmadu lang/de
#892 [18:16] <Absol> Angroschmadu: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#893 [18:16] <Angroschmadu> sorry mein englisch ist schlecht
#894 [18:17] <urielsalis> ??> goaki av/adwcleaner
#895 [18:17] <Absol> goaki: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#896 [18:17] <Absol> goaki: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#897 [18:17] <urielsalis> goaki, and after that is finished
#898 [18:17] <goaki> it's not working, that write "already working" but it's not working
#899 [18:17] <urielsalis> ??> goaki av/norton
#900 [18:17] <Absol> goaki: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#901 [18:18] <goaki> i don't have malwares, my pc is new (25/12)
#902 [18:18] * matt [webchat@pool-100-34-158-249.phlapa.fios.verizon.net] has joined #minecrafthelp
#903 [18:18] <spice> hey are we talking about the "cannot connect to server" issue? im having the same issue.
#904 [18:18] <matt> hello?
#905 [18:18] <urielsalis> goaki, usually new computers come with a lot of useless stuff, including norton
#906 [18:18] <urielsalis> goaki, please follow the instructions Absol gave you
#907 [18:18] * matt is now known as Guest74420
#908 [18:18] <urielsalis> ??> spice tools/hjt
#909 [18:19] <Absol> spice: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#910 [18:19] <Absol> spice: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#911 [18:19] <urielsalis> ??> Guest74420 irc/nick
#912 [18:19] <Absol> Guest74420: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#913 [18:19] * Guest74420 is now known as steely1092
#914 [18:19] <goaki> when i turn on minecraft, minecraft crashed because java platforms se binary stop to working, not a big problem with malwares or others things, i think
#915 [18:20] <steely1092> my email changed and I changed my mojang and now it says I have to buy the game again
#916 [18:20] * WheezyTheWaffle [webchat@cpe-173-173-248-243.rgv.res.rr.com] has joined #minecrafthelp
#917 [18:20] <WheezyTheWaffle> how do i fix this error code 805306369
#918 [18:20] <urielsalis> goaki, malware is known to cause that
#919 [18:20] * Angroschmadu [webchat@x4d019b65.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#920 [18:20] <urielsalis> ??> steely1092 launcher/relog
#921 [18:20] <Absol> steely1092: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#922 [18:21] <urielsalis> goaki, can you please follow the instructions Absol gave you, else we cannot help you here
#923 [18:21] <goaki> i have a verry good antivirus, i'm sure that there is not malware
#924 [18:21] <WheezyTheWaffle> let me check
#925 [18:21] <urielsalis> goaki, Norton is not good. Uninstalling it its one of the instructions Absol gave you
#926 [18:22] <urielsalis> ??> goaki av/norton
#927 [18:22] <Absol> goaki: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#928 [18:22] <urielsalis> ??> goaki av/adwcleaner
#929 [18:22] <Absol> goaki: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#930 [18:22] <Absol> goaki: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#931 [18:22] <steely1092> should my mojang the same as the account name? my mojang has a diff email and pass
#932 [18:23] * WheezyTheWaffle [webchat@cpe-173-173-248-243.rgv.res.rr.com] has quit. (Client Quit)
#933 [18:23] <urielsalis> steely1092, it doesnt matter. You should be logging with your mojang account email now if you migrated your account
#934 [18:23] <goaki> ADWCleaner tell me than i not have malware
#935 [18:23] <steely1092> it says its still only the demo version
#936 [18:23] <goaki> why you know that i use norton ?
#937 [18:24] <urielsalis> goaki, it shows in the HJT report
#938 [18:24] <urielsalis> steely1092, what is your username?
#939 [18:24] <steely1092> it used to be StillLoading
#940 [18:24] <goaki> and my username in minecraft is goaki to
#941 [18:24] <urielsalis> steely1092, used to?
#942 [18:24] <urielsalis> goaki, only instructions starting with your name are for you
#943 [18:24] <steely1092> my computer broke,my email changed and now I cant logun
#944 [18:24] <goaki> i going to try to desactivate norton for minecraft
#945 [18:25] <urielsalis> steely1092, do you see Minecraft under account.mojang.com/me?
#946 [18:26] <steely1092> it says secure my account or redeem gift code
#947 [18:26] <spice> how do you want me to give you the "hijackthis" link?
#948 [18:26] <urielsalis> spice, paste it here
#949 [18:26] <urielsalis> ??> steely1092 account/send-email
#950 [18:27] <Absol> steely1092: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#951 [18:27] <Absol> steely1092: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#952 [18:27] <spice> https://paste.ubuntu.com/p/GxZhxKvyWM/
#953 [18:28] <spice> I did recently download a vpn service, however even with it offline, it seems as if I cant connect either way.
#954 [18:28] <urielsalis> ??> spice av/mcafee
#955 [18:28] <Absol> spice: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#956 [18:28] <Absol> spice: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#957 [18:28] <urielsalis> ??> spice av/mcafee/uninstall
#958 [18:28] <Absol> spice: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#959 [18:28] * steely1092 [webchat@pool-100-34-158-249.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#960 [18:29] <spice> ah, I guess it came with the computer as I use webroot.
#961 [18:30] <spice> well, its been working since now, so what would cause this other than that?
#962 [18:30] <spice> what would cause the server error I mean.
#963 [18:31] <urielsalis> spice, mcafee is known to just start doing it randomly
#964 [18:31] <spice> alright. i appreciate it, ill see if that works and update you in a bit. thank you again.
#965 [18:32] <goaki> i desactivate norton, i download ADWCleaner and started a search of malware and he found nothing, what can i do now ?
#966 [18:32] <urielsalis> goaki, you need to uninstall norton, when you deactivate it it doesnt shut it down completely
#967 [18:33] <goaki> i don't understand, on my other pc, minecraft is working, why not on that ?
#968 [18:33] <goaki> uninstall ... i have a premium version :/
#969 [18:34] * spice [webchat@212.103.49.182] has joined #minecrafthelp
#970 [18:35] <goaki> if i don't have java, it's normal what it's not working XD?
#971 [18:36] <goaki> that*
#972 [18:37] * goaki [webchat@75.237.147.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#973 [18:44] * wunil [webchat@128-73-220-12.broadband.corbina.ru] has joined #minecrafthelp
#974 [18:45] <wunil> I need russian helper
#975 [18:45] * spice [webchat@212.103.49.182] has quit. (Quit: webchat.esper.net)
#976 [18:49] * Dylan [webchat@208-104-178-56.fttp.dyn.comporium.net] has joined #minecrafthelp
#977 [18:50] <Dylan> Is anyone able to help me with the purchase of minecraft?
#978 [18:51] <mattym> Dylan, What problem are you having?
#979 [18:51] <mattym> wunil, You will need to use a translation tool.
#980 [18:52] <Dylan> I am using my debit card to purchase Minecraft and it is saying there is an error with my payment. I have used multiple debit cards and none of them seem to be working
#981 [18:53] <wunil> How do I change the mail on the site Mojang. I have not logged in for a long time and I do not remember the password from the old mail.
#982 [18:53] <mattym> ??> wunil account/send-email
#983 [18:53] <Absol> wunil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#984 [18:53] <Absol> wunil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#985 [18:53] <mattym> Dylan, One moment.
#986 [18:55] <Dylan> Ok
#987 [18:55] <mattym> Dylan, Is it a pre-paid card, or bank card?
#988 [18:55] <Dylan> It is a bank card.
#989 [18:55] * avocardoseed [webchat@cpe-101-182-27-9.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#990 [18:55] * iikinq_Hersheys [webchat@70.131.180.130] has joined #minecrafthelp
#991 [18:55] <mattym> Dylan, Call the bank, tell them you need to make an international transaction to Sweden. Then try the card again.
#992 [18:56] <wunil> I wrote my message. I received a message in the mail : This is an automatic reply ...
#993 [18:56] <avocardoseed> how do you cancel a realms subscription?
#994 [18:56] <Dylan> ok will update
#995 [18:56] <urielsalis> avocardoseed, what do you mean with cancel?
#996 [18:56] <mattym> avocardoseed, Should be an option somewhere on your account.mojang.com/me page
#997 [18:57] <urielsalis> avocardoseed, did you buy a 3 month subscription and you want to cancel it after a month, or you want it to stop renewing it?
#998 [18:57] <avocardoseed> have cancelled on 29/11/18 but still getting charged
#999 [18:57] <iikinq_Hersheys> hi im in this chat because my minecraft launcher is not working correctly it keeps crashing and it keeps saying game crash can anyone help i have tried multiple solution non of which helped
#1000 [18:57] <avocardoseed> not a 3 month subscription
#1001 [18:57] <urielsalis> ??> avocardoseed account/send-email
#1002 [18:57] <mattym> ??> iikinq_Hersheys launcher/log
#1003 [18:57] <Absol> avocardoseed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1004 [18:57] <Absol> iikinq_Hersheys: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1005 [18:57] <Absol> avocardoseed: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1006 [18:57] <avocardoseed> thanks - sent emails already no response
#1007 [18:58] <avocardoseed> Mojang has subscription as expired
#1008 [18:58] <avocardoseed> but they keep charging my credit card?
#1009 [18:58] <avocardoseed> and no-one replies to my emails
#1010 [18:59] <avocardoseed> started in November been ongoing for 6 weeks and they sent me another email telling me they are going to charge me again
#1011 [18:59] <urielsalis> avocardoseed, see the second link for wait times, they are quite swamped by the holiday rush
#1012 [18:59] <urielsalis> avocardoseed, please make sure you mention that in the email
#1013 [18:59] <avocardoseed> already have = ok thanks for our advise
#1014 [19:00] <avocardoseed> will block there charges and leave the game
#1015 [19:00] * avocardoseed [webchat@cpe-101-182-27-9.vb04.vic.asp.telstra.net] has quit. (Client Quit)
#1016 [19:02] * guitarash [webchat@d-69-161-126-169.cpe.metrocast.net] has joined #minecrafthelp
#1017 [19:03] <guitarash> Why might minecraft java crash on launch. I just bought it and I cant play. can I fix this?
#1018 [19:03] * bob [webchat@75-137-60-16.dhcp.sffl.va.charter.com] has joined #minecrafthelp
#1019 [19:03] * Hoagie [webchat@occm-105.dhcp.grp2-rng1.tncntw.blomand.net] has joined #minecrafthelp
#1020 [19:04] <Hoagie> Have eroor message when trying to launch game.
#1021 [19:04] <bob> i dont receive emails when i try to reset my password
#1022 [19:04] <mattym> bob, Have you checked your spam/junk folders?
#1023 [19:05] <mattym> ??> guitarash launcher/log
#1024 [19:05] <Absol> guitarash: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1025 [19:05] <bob> yes, nothing is there
#1026 [19:05] * Dylan [webchat@208-104-178-56.fttp.dyn.comporium.net] has quit. (Quit: webchat.esper.net)
#1027 [19:05] <mattym> bob, Was your account migrated?
#1028 [19:05] <bob> no
#1029 [19:05] <Hoagie> The game crashed whilst initializing game
#1030 [19:06] <mattym> Hoagie, Can you follow the same instructions Absol wrote to the other person.
#1031 [19:06] <mattym> bob, You will need to have Mojang recover it for you then.
#1032 [19:06] <mattym> ??> bob account/send-email
#1033 [19:06] <Absol> bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1034 [19:06] <Absol> bob: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1035 [19:07] <guitarash> i just bought minecraft java. and i cant play. how do i fix this.
#1036 [19:07] <mattym> guitarash, Follow the instructions Absol linked you.
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#1038 [19:08] * bob [webchat@75-137-60-16.dhcp.sffl.va.charter.com] has quit. (Client Quit)
#1039 [19:08] <guitarash> the link you gave me was not the problem i have. the game crashed, and i have never played java, only windows 10, i am new to java.
#1040 [19:09] * guitarash [webchat@d-69-161-126-169.cpe.metrocast.net] has quit. (Quit: webchat.esper.net)
#1041 [19:09] * Dylan [webchat@208-104-178-56.fttp.dyn.comporium.net] has joined #minecrafthelp
#1042 [19:10] <Dylan> Having trouble purchasing minecraft
#1043 [19:10] <Hoagie> ok posted it
#1044 [19:10] <urielsalis> Dylan, what problems?
#1045 [19:10] <iikinq_Hersheys> paste.ubuntu.com/p/QgWk8ycRSb/
#1046 [19:10] <Dylan> It is saying that I have a error while placing order when I type in my bank card information
#1047 [19:11] <Dylan> I have contacted my bank to allow global transactions
#1048 [19:11] <Hoagie> https://paste.ubuntu.com/p/Gy4h7dPJFT/
#1049 [19:11] <urielsalis> Dylan, to sweden? At least in my bank I have to call Visa and allow each transaction
#1050 [19:11] <urielsalis> ??> Hoagie win/dxdiag
#1051 [19:11] <Absol> Hoagie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1052 [19:11] <iikinq_Hersheys> https://paste.ubuntu.com/p/QgWk8ycRSb/
#1053 [19:12] <mattym> ??> iikinq_Hersheys tools/hjt
#1054 [19:12] <Absol> iikinq_Hersheys: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1055 [19:12] <Absol> iikinq_Hersheys: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1056 [19:12] <Dylan> I also have visa and I was advised to do that and that is what I did but they told me they didn't flag any transactions and nothing was going through
#1057 [19:12] <Dylan> I have made sure that my card info was correct multiple times
#1058 [19:12] <Dylan> As well as using different cards
#1059 [19:13] <urielsalis> Dylan, they are not prepaid cards right?
#1060 [19:13] <mattym> Dylan, If you are in the US they may not allow a debit transaction. But you can try Amazon, https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/ref=dp_olp_1?th=1
#1061 [19:13] <Dylan> Correct, and ok will try
#1062 [19:14] <Hoagie> https://paste.ubuntu.com/p/DBgxyhGd9M/
#1063 [19:15] <iikinq_Hersheys> https://paste.ubuntu.com/p/ZzMsbjZ3rY/
#1064 [19:16] <mattym> ??> iikinq_Hersheys av/adwcleaner
#1065 [19:16] <Absol> iikinq_Hersheys: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1066 [19:16] <Absol> iikinq_Hersheys: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1067 [19:16] <urielsalis> iikinq_Hersheys, , There are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or get a new GPU(if you have a desktop PC)
#1068 [19:16] <mattym> Hoagie, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1069 [19:16] <Hoagie> ok thank you
#1070 [19:18] * iikinq_Hersheys [webchat@70.131.180.130] has quit. (Quit: webchat.esper.net)
#1071 [19:21] <Dylan> It is saying that my order took too long to complete
#1072 [19:21] * thelounge90 [webchat@ip24-252-202-251.mc.at.cox.net] has joined #minecrafthelp
#1073 [19:21] * Espercorn kicked thelounge90 from #minecrafthelp (Reason: helounge90 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1074 [19:21] <mattym> Dylan, You would need to talk to Amazon about that.
#1075 [19:24] * iikinq_Hersheys [webchat@70.131.180.130] has joined #minecrafthelp
#1076 [19:25] <iikinq_Hersheys> i am back for more instruction
#1077 [19:25] <mattym> iikinq_Hersheys, try the game again.
#1078 [19:25] <iikinq_Hersheys> ok
#1079 [19:26] <iikinq_Hersheys> it still crashes
#1080 [19:26] <mattym> ??> iikinq_Hersheys launcher/log
#1081 [19:26] <Absol> iikinq_Hersheys: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1082 [19:26] <mattym> iikinq_Hersheys, Can you get the new log ^
#1083 [19:27] <iikinq_Hersheys> yes it shows a new log i didnt see before
#1084 [19:30] * iikinq_Hersheys [webchat@70.131.180.130] has quit. (Quit: webchat.esper.net)
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#1086 [19:31] * iikinq_Hersheys [webchat@70.131.180.130] has joined #minecrafthelp
#1087 [19:32] <iikinq_Hersheys> my minecraft launcher works now thank you so much!+mattym and @Absol
#1088 [19:32] <iikinq_Hersheys> my minecraft launcher works now thank you so much!+mattym and @Absol
#1089 [19:34] * iikinq_Hersheys [webchat@70.131.180.130] has left #minecrafthelp
#1090 [19:57] * DarkEdge789 [webchat@host86-174-15-129.range86-174.btcentralplus.com] has joined #minecrafthelp
#1091 [19:58] <DarkEdge789> hello guys i cant login to any minecraft server and i have done all tutorials on youtube and i dont know what else to do can someone help me
#1092 [19:59] <urielsalis> DarkEdge789, what happens when you try?
#1093 [20:00] <DarkEdge789> java.connectException: connection timed out: no further information
#1094 [20:01] <urielsalis> DarkEdge789, can you connect to mctest.ae97.net?
#1095 [20:01] * iikinq_Hersheys [webchat@70.131.180.130] has joined #minecrafthelp
#1096 [20:02] <iikinq_Hersheys> hi again i need help. im trying to find out how can i use world edit?
#1097 [20:02] <mattym> ??> iikinq_Hersheys mods
#1098 [20:02] <Absol> iikinq_Hersheys: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1099 [20:02] <DarkEdge789> just checking now
#1100 [20:03] * Steph [webchat@c-73-211-84-3.hsd1.il.comcast.net] has joined #minecrafthelp
#1101 [20:03] <DarkEdge789> yes i can connect
#1102 [20:03] <Steph> Hello?
#1103 [20:04] <iikinq_Hersheys> darkedge. do you know how to get world edit?
#1104 [20:04] <DarkEdge789> u got the world edit plugin
#1105 [20:04] <urielsalis> DarkEdge789, then the servers you are trying to connect to are offline
#1106 [20:05] <Steph> I'm having issues with my minecraft java edition Error details: The specified path is invalid
#1107 [20:05] <iikinq_Hersheys> well when i go to launcher it says forge but when i press play it will crash
#1108 [20:05] <DarkEdge789> i have 30 servers i cant connect to any of them
#1109 [20:05] <iikinq_Hersheys> that sucks
#1110 [20:07] * Steph [webchat@c-73-211-84-3.hsd1.il.comcast.net] has quit. (Client Quit)
#1111 [20:07] <urielsalis> ??> iikinq_Hersheys mods
#1112 [20:07] <Absol> iikinq_Hersheys: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1113 [20:08] <urielsalis> DarkEdge789, can you give me one as an example?
#1114 [20:08] * iikinq_Hersheys [webchat@70.131.180.130] has quit. (Quit: webchat.esper.net)
#1115 [20:09] <DarkEdge789> i could connect earlier today on any server that was at the top of my list now i cant connect to any Example EmeraldPrison.com mc server ip EmeraldPrisonMC.net
#1116 [20:10] * FoxyGamer011 [webchat@bd234514.virtua.com.br] has joined #minecrafthelp
#1117 [20:11] * FoxyGamer011 [webchat@bd234514.virtua.com.br] has quit. (Client Quit)
#1118 [20:11] <urielsalis> DarkEdge789, that domain is not registered
#1119 [20:11] <urielsalis> DarkEdge789, so looks like they are indeed down
#1120 [20:12] <DarkEdge789> ok give me to mins
#1121 [20:13] <DarkEdge789> ima ask the owner good bye
#1122 [20:14] * Nibz [webchat@ppp121-44-224-102.bras2.syd2.internode.on.net] has joined #minecrafthelp
#1123 [20:16] <Nibz> hey. so ive submitted a ticket regarding an unauthorized account migration to mojang. is this a common issue?
#1124 [20:17] <thgilfodrol> Nibz: it does happen. unfortunately, only mojang can resolve those
#1125 [20:18] <Nibz> yeah figured. can you suggest a likely cause? could a minecraft forum inadvertently leak account info?
#1126 [20:19] <thgilfodrol> Nibz: unlikely, my guess is reuse of passwords at other sites that were breached
#1127 [20:19] <urielsalis> Nibz, haveibeenpwned.com its a good site
#1128 [20:22] <Nibz> damn, 10 breaches for my email. thanks for that site
#1129 [20:22] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#1130 [20:22] <Capfan67> It's hard to overemphasize the value of unique passwords.
#1131 [20:22] <Nibz> my minecraft account is 8 years old and i dont think i never changed the password. maybe once
#1132 [20:22] <Nibz> yeah im one of those who uses the same or similar for years
#1133 [20:22] <urielsalis> Nibz, a good password manager helps with that, random password for each site
#1134 [20:22] <urielsalis> Nibz, I use lastpass
#1135 [20:23] <Nibz> ill look into that, thanks
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#1140 [21:15] * Minecraftuser [webchat@vicks01cpe1-38.miss.cablelynx.com] has joined #minecrafthelp
#1141 [21:17] <Minecraftuser> Everytime I load minecraft it crashes saying Pixel Format not accelerated. I've looked online and it says to update my graphics card. I have several times. Nothing is helping. Can someone help?
#1142 [21:18] <Minecraftuser> Can someone help me
#1143 [21:18] <Minecraftuser> Can someone help me?
#1144 [21:18] <Minecraftuser> Can someone help me?
#1145 [21:18] * Minecraftuser [webchat@vicks01cpe1-38.miss.cablelynx.com] has left #minecrafthelp
#1146 [21:24] * JLA [webchat@pool-100-40-82-152.prvdri.fios.verizon.net] has joined #minecrafthelp
#1147 [21:28] <JLA> Minecraft 1.13.2 crashes immediately after Preparing Spawning Area reaches 96%. No error other than an Inconvenience message when it returns to the Loading window. Suspected to be a driver issue, but I have done so already. I have crash reports to help
#1148 [21:29] <Capfan67> JLA, paste your crash report to http://paste.ubuntu.com/ and post the link here.
#1149 [21:30] <JLA> https://paste.ubuntu.com/p/2Y6j9sJThT/
#1150 [21:32] <urielsalis> ??> JLA win/reinst
#1151 [21:32] <Absol> JLA: You may need to reinstall the locally installed files that Minecraft puts into place.
#1152 [21:32] <Absol> JLA: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1153 [21:38] <JLA> Same. Gets to 96% where I can see my weapon weapon and clear scenery, no blocks, appears for a second and it closes and comes to loading window.
#1154 [21:39] <Capfan67> JLA, Question: Are you running any type of drive encryption?
#1155 [21:39] <JLA> That is very possible. How would that be a problem?
#1156 [21:40] <Capfan67> JLA, The only bug report I find that matches your error involves installing Minecraft on, and writing to, an encrypted drive.
#1157 [21:40] <Capfan67> https://bugs.mojang.com/browse/MC-113977
#1158 [21:41] <Capfan67> JLA, Specifically, the report is for SecureDoc, but since it's unresolved I would suspect a broader encryption incompatibility.
#1159 [21:42] * Lord_of_Life_ [~Lord@77.28.221.97] has quit. (Ping timeout: 190 seconds)
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#1161 [21:42] <JLA> Sounds like it could be it. It's my work computer. Any resolve other than un-encypting?
#1162 [21:43] <Capfan67> JLA, If it were me, I would try editing my profile and setting "game directory" to an non-encrypted drive. Your game and world data will store at the specified loction.
#1163 [21:43] <Capfan67> JLA, This assumes you have a non-encrypted partition to test with.
#1164 [21:44] <JLA> Genius. It's been a while sine I've messed with partitions.
#1165 [21:44] <Capfan67> JLA, as a simple test, you could even connect a thumb drive.
#1166 [21:44] <JLA> Was just thinking that. How bug would I need?
#1167 [21:45] <JLA> big*
#1168 [21:45] <Capfan67> JLA, a test world (without exploration) is fairly small. 5-10 MB.
#1169 [21:48] * Kane [webchat@cpe-124-183-194-62.tb01.tas.asp.telstra.net] has joined #minecrafthelp
#1170 [21:48] <Kane> Hello
#1171 [21:48] <Capfan67> Hi
#1172 [21:48] <Kane> When i try launch my game says unable to create directory
#1173 [21:48] * Kane is now known as Guest24768
#1174 [21:49] <Guest24768> Unable to create directory. What do i do?
#1175 [21:49] <Capfan67> JLA, I just created a test profile to make sure directing to a thumb drive still works without issue ("f:\IRCTest"). The resulting folder is only 220k in size.
#1176 [21:50] * Guest24768 [webchat@cpe-124-183-194-62.tb01.tas.asp.telstra.net] has quit. (Client Quit)
#1177 [21:50] <JLA> Trying to find a thumb drive. Not really pleasnat to run it on there since laptop only has 1 USB.
#1178 [21:50] <Capfan67> ??> Guest39872 irc/nick
#1179 [21:50] <Absol> Guest39872: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#1180 [21:52] <JLA> I'm no longer affiliated with the work that encrypted this computer. If its more of an issue that useful, decrypting would be easier.
#1181 [21:53] <Capfan67> JLA, Certainly up to you. I'd test before committing to make sure it solves the issue, but proceed as you see fit.
#1182 [21:56] <JLA> Got one. Let's test it.
#1183 [21:59] <JLA> That's a negative Ghost Rider. Same crash, different drive. I even checked the drive and it generated the files.
#1184 [22:00] <Capfan67> JLA, I don't find any other notes on that issue.
#1185 [22:02] <Capfan67> JLA, One possibility is that your issue isn't related to the encryption as the other report suggests. Alternately, the issue may result from the few files that are still written to .minecraft even when you specify a separate game directory.
#1186 [22:03] * Ghost [webchat@cpe-67-255-194-170.maine.res.rr.com] has joined #minecrafthelp
#1187 [22:05] <JLA> So files other than Saves in APPDATA/.minecraft?
#1188 [22:06] <Capfan67> JLA, There are a few files that are still written to %appdata%/.minecraft, such as the versions folders, and launcher logs/files.
#1189 [22:08] * InYSeeiken [webchat@b39ab959.virtua.com.br] has joined #minecrafthelp
#1190 [22:08] <InYSeeiken> hey,what i do when my account was hacked and they change my email and password?
#1191 [22:09] <Capfan67> ??> InYSeeiken account/hacked
#1192 [22:09] <Absol> InYSeeiken: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1193 [22:09] <Absol> InYSeeiken: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1194 [22:09] <Capfan67> ??> InYSeeiken account/trans-id
#1195 [22:09] <Absol> InYSeeiken: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1196 [22:09] <JLA> I tried installing the game onto the drive to see if that would work. Negative. Still crash. What other files could be doing this?
#1197 [22:09] <InYSeeiken> ty
#1198 [22:10] <JLA> ??> +Capfan67 I tried installing the game onto the drive to see if that would work. Negative. Still crash. What other files could be doing this?
#1199 [22:10] <Capfan67> JLA, Sadly, changing the install path for the launcher doesn't change where the game puts your launcher logs.
#1200 [22:10] <JLA> I see
#1201 [22:11] <Capfan67> In fact, the launcher even has an argumetn for this: --workDir [path]. But, again, the launcher logs still write to %appdata%. A bug I wish they would address soon.
#1202 [22:12] <JLA> Yeah. You still think its encryption affecting these launcher logs?
#1203 [22:14] <Capfan67> JLA, The Java error is a generic write failure. The Mojang bug reporting site only has reports of that error related to encryption. Further, the bug is stil "unresolved", so investigation is likely ongoing.
#1204 [22:14] <JLA> Understood.
#1205 [22:15] * ADER [webchat@185.145.28.119] has joined #minecrafthelp
#1206 [22:15] <Capfan67> JLA, *If* you have encryption installed, I am distracted by the correlation. It might be worth determining if encryption is in fact installed, and either way add a comment to the bug report yourself. Good data points are always valuable.
#1207 [22:16] <JLA> I don't know if it's SecureDoc, but I'm 96% sure its all encrypted.
#1208 [22:17] <Capfan67> JLA, In that case, I would encourage you to determine which brand, and add a comment to the bug report.
#1209 [22:19] <ADER> I purchased the game, but can't log in. after entering email and mojang password and pressing login an error message "can't log in to server"... trying to register with the same parameters and pressing register the register button dimmed and nothing happend.
#1210 [22:19] <ADER> i can only use demo mode
#1211 [22:20] <Capfan67> ADER, are you able to log into your account at Mojang.com?
#1212 [22:20] <ADER> yes
#1213 [22:21] <Capfan67> ADER, Does the site show a Java Edtion license when you look at: https://account.mojang.com/me
#1214 [22:21] <ADER> yes, with my account name
#1215 [22:22] <Capfan67> ??> ADER tools/hjt
#1216 [22:22] <Absol> ADER: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1217 [22:22] <Absol> ADER: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1218 [22:23] <ADER> thanks
#1219 [22:23] <Capfan67> uh..
#1220 [22:26] <InYSeeiken> hey,if i had a transaction id,can i change my old mine account email?
#1221 [22:27] <Capfan67> InYSeeiken, Yes. Your Transaction ID establishes ownership. Once done, then Mojang will help you work through account issues like email changes and such.
#1222 [22:28] <InYSeeiken> so,where i do it?
#1223 [22:28] <Capfan67> InYSeeiken, Are you asking how to contact Mojang?
#1224 [22:28] <JLA> Capfan67 I'm going to get this decrypted since it's a company locked SecureDoc. I'm in good standing to have them remove it. I clearly don't have control of it and it's my laptop. I appreciate the diagnostics help and will be researching this in the future once the lock is removed. For now I will play the Windows 10 version, which I will dread ever
#1225 [22:28] <JLA> y day until I can get the PC version to work.
#1226 [22:29] <Capfan67> JLA, Best of luck with it.
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#1228 [22:31] <InYSeeiken> Capfan67 i contacted mojang,tryin to change password but no message havee arrived
#1229 [22:32] <Capfan67> InYSeeiken, If you've entered a valid registered account email, they will respond. Make sure to check your junk folder. If you don't get a response, the email is not associated with the account. In that case, you'll need to contact customer support.
#1230 [22:34] <InYSeeiken> to my email,so i think "my email was hacked" and when i look the old mojang messages i found one message saying "Email was change " and another with "password was change" and i do not anything like that
#1231 [22:35] <Capfan67> InYSeeiken, Yes, it sounds like your account was hacked. You'll need to email customer support to recover your account.
#1232 [22:36] <InYSeeiken> thanks a lot
#1233 [22:36] <InYSeeiken> <3
#1234 [22:38] <InYSeeiken> cya
#1235 [22:43] * moey [webchat@194-223-3-131.tpgi.com.au] has joined #minecrafthelp
#1236 [22:43] <moey> hello
#1237 [22:43] <moey> i think my account got hacked
#1238 [22:44] * lINAKAEL [webchat@customer-189-216-165-68.cablevision.net.mx] has joined #minecrafthelp
#1239 [22:44] <moey> i cannot log into my account even though i have tried to reset my password, the email does not arrive.
#1240 [22:44] <lINAKAEL> hI, i FORGOT MY uSERNAME
#1241 [22:44] <Capfan67> ??> moey account/hacked
#1242 [22:45] <Absol> moey: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1243 [22:45] <Absol> moey: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1244 [22:45] <lINAKAEL> AND IM TRAYING TO TRASNLATE THE OLD ACCOUNT TO MOJANG
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#1246 [22:45] <moey> where can i find my transaction ID
#1247 [22:46] <Capfan67> ??> moey account/trans-id
#1248 [22:46] <Absol> moey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1249 [22:48] <moey> i know what it is i just dont know where i can find it.
#1250 [22:48] <Capfan67> moey, That link lists the methods to recover your transaction ID, based on when you purchased the game.
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#1255 [23:00] <mikkikal> is there some known issue where accounts can't be logged into even though you're using the correct information?
#1256 [23:01] <mikkikal> because even after successfully resetting my password, I still can't log in to mojang.com, minecraft.net, or the minecraft client itself
#1257 [23:02] <Capfan67> mikkikal, In some cases a one hour lockout can occur if you've entered an invalid password too many times. On the other hand, there is some malware that redirects your PC to their site causing a similar issue.
#1258 [23:03] <Capfan67> mikkikal, Waiting for an hour before trying again can rule out the lockout. Or, we can run a report to see if you have the known malware installed on your PC.
#1259 [23:04] <mikkikal> according to Malwarebytes it shouldn't be a malware issue. And I just tried to log in after waiting a few days after resetting my pass
#1260 [23:05] <Capfan67> mikkikal, If you'd like me to check, follow these instructions:
#1261 [23:05] <Capfan67> ??> mikkikal tools/hjt
#1262 [23:05] <Absol> mikkikal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1263 [23:05] <Absol> mikkikal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1264 [23:05] <mikkikal> and what does that tool do?
#1265 [23:05] <Capfan67> It lists the processes running on your machine along with registry and hosts entries.
#1266 [23:06] <Capfan67> mikkikal, We then compare it to software known to be incompatible with Minecraft.
#1267 [23:06] <mikkikal> but that wouldn't explain why I can't even log into the website?
#1268 [23:07] <Capfan67> mikkikal, If it's a hosts file redirect, it would.
#1269 [23:07] <Capfan67> mikkikal, Assuming Windows, if you want to directly check your hosts file, you can simply view this file: %SystemRoot%\System32\drivers\etc\hosts
#1270 [23:08] <Capfan67> mikkikal, If you see any entries that include "mojang", that would be the problem.
#1271 [23:10] <mikkikal> mojang is not in that file
#1272 [23:11] <mikkikal> should I still run hjt?
#1273 [23:11] <Capfan67> mikkikal, In that case, either you are entering an invalid email/password combo, or you're locked out. I'd suggest contacting Mojang Customer Support. I can provide the link if you like.
#1274 [23:12] <mikkikal> please do, I found this irc when looking for their support
#1275 [23:12] <Capfan67> mikkikal, We can certainly look at your hjt log for other issues if you like.
#1276 [23:12] <Capfan67> ??> mikkikal account/send-email
#1277 [23:12] <Absol> mikkikal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1278 [23:12] <Absol> mikkikal: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1279 [23:12] <Capfan67> ??> mikkikal account/trans-id
#1280 [23:12] <Absol> mikkikal: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1281 [23:13] <mikkikal> thank you for the links, I'll just have them sort it out
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#1284 [23:36] <devilz> I have had a new issue popup today. my world (1.13.2) will not save any changes in specific chunk. this world is weeks old, and open to LAN (3 total users) I have tried several things i found on the internet, including https://minecraft.gamepedia.com/Tutorials/Recover_corrupted_saved_world_data, but nothing has worked.
#1285 [23:36] <devilz> I have looked at the log output, and teh only errors i see are that the 3 "villages" are not in correct gzip format, not sure why/how that happened
#1286 [23:37] <devilz> i can make changes/mine in several places, and they will save, but not in this specific chunk. Any thoughts on why, or how to correct this?
#1287 [23:38] * samr01 [webchat@cpe-121-222-248-171.bpw3-r-032.woo.qld.bigpond.net.au] has joined #minecrafthelp
#1288 [23:39] <samr01> Hey guys just wondering how long it will take on the account migration page when i've inputted the wrong log in details for the "too many failed attempts try again later" pop up to stop restricting my migration attempt. Thanks
#1289 [23:40] <mattym> samr01, Generally 1 hour without any attempts.
#1290 [23:41] <samr01> Okay thanks mate
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