#1 [00:03] <thegooblygoob> I downloaded the newest 1.13.2 update and sometimes it crashes on the mojang logo, but when I can get past that and actually get to the menu I'll go to create a new world and it shows all the dirt but no text, and then the game freezes and crashes.
#2 [00:07] <thgilfodrol> ??> thegooblygoob launcher/log-txt
#3 [00:07] <Absol> thegooblygoob: We need to see your full launcher log, which is created in the game directory.
#4 [00:07] <Absol> thegooblygoob: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#9 [01:49] <chungyool> hello?
#10 [01:49] * vky [webchat@cpe-70-93-174-156.natsow.res.rr.com] has joined #minecrafthelp
#11 [01:50] <chungyool> please help me
#12 [01:50] <Capfan67> What do you need help with?
#13 [01:51] <vky> I forgot the answer to my security questions for my Mojang account. I can't login can someone help me?
#14 [01:51] <chungyool> It doesn't change email.
#15 [01:52] <Capfan67> ??> vky account/challenge/reset
#16 [01:52] <Absol> vky: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#17 [01:52] <vky> I can't get into my account to change it though
#18 [01:53] <Capfan67> vky, If you've lost access to your account, you'll need to contact support:
#19 [01:53] <Capfan67> ??> vky account/send-email
#20 [01:53] <Absol> vky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#21 [01:53] <Absol> vky: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#22 [01:54] <Capfan67> ??> vky account/trans-id
#23 [01:54] <Absol> vky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#24 [01:54] <chungyool> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#25 [01:55] <Capfan67> chungyool, Mojang is directing you to contact their customer support:
#26 [01:55] <Capfan67> ??> chungyool account/send-email
#27 [01:56] <Absol> chungyool: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#28 [01:56] <Absol> chungyool: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#29 [01:56] <chungyool> i have minecraft gift card number
#30 [01:57] <Capfan67> chungyool, Be sure to include that information when you submit your request.
#31 [01:57] <vky> okk thank you so much
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#33 [01:57] <chungyool> Who should I tell?
#34 [01:59] <chungyool> hello?
#35 [01:59] <Capfan67> chungyool, You'll include that information when you submit your customer service request on the web link I provided above.
#36 [02:00] <chungyool> I speck to the majang support site. Is it correct?
#37 [02:01] <Capfan67> chungyool, Here's the link again:
#38 [02:01] <Capfan67> ??> chungyool account/send-email
#39 [02:01] <Absol> chungyool: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [02:01] <Absol> chungyool: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#41 [02:01] <chungyool> Yes, I sent it there.
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#45 [03:02] <BEarGrilled> Hi! Anyone here had an issue with Minecraft Realms not saving progress? I signed up three days ago and have to restart every time I connect...
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#47 [03:05] <Capfan67> BEarGrilled, Looks like other people have reported the issue: https://bugs.mojang.com/browse/REALMS-1199
#48 [03:07] <BEarGrilled> Capfan67, yeah I know - it's the date on that issue without a response or assignment that bothers me! Is that normal?
#49 [03:08] <BEarGrilled> Doesn't seem to be any known fix out there...
#50 [03:08] <Capfan67> BEarGrilled, Certainly not normal, as there are only a couple of reports in the JIRA on this subject.
#51 [03:10] <BEarGrilled> Capfan67 you saying the lack of response isn't normal? I agree, it seems like the issue isn't widespread...
#52 [03:11] * Xaires [webchat@host-217-131-183-171.reverse.superonline.net] has joined #minecrafthelp
#53 [03:11] <Xaires> hi
#54 [03:11] <Capfan67> Hi
#55 [03:12] <Xaires> game can't save "hurt3.ogg" file
#56 [03:12] <Xaires> i am trying to download last snapshot
#57 [03:12] <Xaires> and i take this error
#58 [03:13] <Xaires> how can i fix it
#59 [03:13] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#60 [03:14] <Capfan67> ??> Xaires tools/hjt
#61 [03:14] <Absol> Xaires: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [03:14] <Absol> Xaires: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#65 [03:28] <Xaires> I sent
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#68 [03:32] <Xaires> ı solved the problem
#69 [03:33] <Xaires> game wanted to move that file to ".minecraft/assets/objects/75"
#70 [03:33] <Xaires> and i deleted file named "75"
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#74 [03:52] * Cpt_Bucka [webchat@193-119-119-2.tpgi.com.au] has joined #minecrafthelp
#75 [03:52] <Cpt_Bucka> account issues
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#84 [04:20] <Fexindery> hi guys. Some days ago i changed my optifine cape, but when i put the wrong password in the box on optifine.net, my account like disappeared. now i cant log in, i cant change my password and i can't play mc. i have been looking for help on the internet for 4 days, but nothing really helped. i already contacted mojang support, but they didnt answer
#85 [04:20] <Fexindery> yet. what can i do?
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#87 [06:01] * hank [webchat@110-28-134-47.adsl.fetnet.net] has joined #minecrafthelp
#88 [06:01] <hank> i cant open my minecraft
#89 [06:14] <hank> i cant open my minecraft
#90 [06:15] * sraaju [webchat@neu67-6-78-225-45-48.fbx.proxad.net] has joined #minecrafthelp
#91 [06:18] <sraaju> Hi everyone. I tried to migrate my account to a new email address but I entered the wrong destination address. Now I can connect to the account but I cannot validate it as the validation link has been sent to a non-existent email address. To be precise I entered my new adress as a gmail.fr instead of gmail.com extension.
#92 [06:29] <Andrio> Does gmail.fr not redirect to gmail.com?
#93 [06:30] <sraaju> Apparently not.
#94 [06:30] <sraaju> Hi, btw
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#96 [06:31] * hank [webchat@110-28-134-47.adsl.fetnet.net] has quit. (Quit: webchat.esper.net)
#97 [06:41] <Andrio> Hello
#98 [06:41] * Sovann [webchat@dynamic-186-29-235-50.dynamic.etb.net.co] has quit. (Quit: webchat.esper.net)
#99 [06:41] <Andrio> ??> sraaju account/send-email
#100 [06:41] <Absol> sraaju: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#101 [06:41] <Absol> sraaju: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#102 [06:44] <sraaju> I did that. In fact, that's how I found this IRC. I suppose I just need to wait now.
#103 [06:45] <Andrio> mm
#104 [06:49] <sraaju> Well thanks for your time and happy holidays.
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#106 [07:03] <hank> I cant open my minecraft
#107 [07:05] <hank> it said jave no respond
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#111 [07:31] <Beego> Can anyone give me a pointer: I bought Minecraft via MS store coupon code and installed it on my sons account (I think).. But he can only login to the demo version and under his account it says "redeem code" but when I try it says already redeemed and that I need to redownload the game via account overview. When I click that link it just goes back
#112 [07:31] <Beego> to the "redeem code" option again.. And I am stuck in that loop
#113 [07:31] <Beego> If I try to redeem via MS store it logs into my parental account and not my sons account
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#117 [08:04] <Devilz> I posted last night, but my IRC web client timed out. having trouble saving game progress. i can't see if anyone responded yet. if so, could someone copy/paste, if not, i'll wait. thanx
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#120 [08:12] <Andrio> Devilz, please ask your question again
#121 [08:14] * ezydrop [webchat@0x3ec7c5f7.hc.customer.dk.telia.net] has joined #minecrafthelp
#122 [08:14] <ezydrop> can somebody help? ima copy and paste the thing thats stops it
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#124 [08:26] <Devilz> sorry Andrio i have a 1.13 unmodded MC open to lan with 3 total players. this map is 1.13, not upgraded from previous versions. It worked for a few weeks, then yesterday, i noticed that saving was only partially saving. there is at least one chunk (where i was mining) that was not saving.
#125 [08:26] <Devilz> I tried several things i read on teh internet, including this https://minecraft.gamepedia.com/Tutorials/Recover_corrupted_saved_world_data...no luck
#126 [08:26] <Devilz> i searched the logs, and saw no errors, other than my 3 'villages' were not in the correct gzip format, not sure why/how that happened
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#128 [08:28] <Devilz> other parts of the world are saving fine, i can mine/build perfectly and it saves, it's only down in the mine, at block 12, that gets the error, and resets everytime i exit
#129 [08:28] <guitarash> I just got minecraft java for my pc last night. every time I tried to open the game it went to the mojang loading screen, sat there, and then said not responding, java se binary not working. I have never played minecraft java before, so if this cant be fixed, I would like a refund. if it can be fixed, can you please tell me how.
#130 [08:29] <philt> Anyone avail to remote access my kids two computers and sort opengl issue we have? Just spent nearly £40 on two copies and they dont work. Please?
#131 [08:31] <guitarash> I just got minecraft java for my pc last night. every time I tried to open the game it went to the mojang loading screen, sat there, and then said not responding, java se binary not working. I have never played minecraft java before, so if this cant be fixed, I would like a refund. if it can be fixed, can you please tell me how.
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#133 [08:43] <Grigor> Heya all, can someone tell me why is 1.13.2 running in close to 0 FPS ? I have a potato PC but i ran 1.12.2 normally and still do
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#149 [09:35] <rainbowfox2004> i am trying to get my security questions reset for my mojang account but i never get a reset email. i have also emailed mojang yesterday and have not gotten a response yet. i am trying to run minecraft on a new computer and have the correct userid and password but cant get past the security questions because i dont remember my answers. any other
#150 [09:35] <rainbowfox2004> options.
#151 [09:37] <mattym> ??> rainbowfox2004 account/send-email
#152 [09:37] <Absol> rainbowfox2004: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [09:37] <Absol> rainbowfox2004: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#154 [09:37] <mattym> rainbowfox2004, See the second link Absol wrote.
#155 [09:39] <rainbowfox2004> unfortunately i bought this so long ago i no longer have my transaction id. i tried the email link above yesterday morning. i cant think response time is longer than 24 hours
#156 [09:39] <mattym> rainbowfox2004, See the second link.
#157 [09:41] <rainbowfox2004> never mind i see that they are just replying to cases received on dec 17th wow what a backlog
#158 [09:41] <rainbowfox2004> thanks for the info. will just have to be extremely patient i guess.
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#165 [10:08] <RoxonegYT_> hello
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#168 [10:19] <arturoAtomplay> hi
#169 [10:20] <Capfan67> Hi
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#172 [10:23] <alvaro3651> Hello, how are you, could you help me ... In the minecraft it tells me: Minecraft crash report .... How can you help me with that?
#173 [10:23] <Capfan67> ??> alvaro3651 launcher/crash-log
#174 [10:23] <Absol> alvaro3651: We need to see your crash log, which is created after a crash.
#175 [10:24] <Absol> alvaro3651: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#176 [10:24] * pro [webchat@cbl-sd-74-196.aster.com.do] has joined #minecrafthelp
#177 [10:24] <pro> noob como pro
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#179 [10:27] <alvaro3651> Ok, I did not understand very well but I have 2 things, this is the first ... I already sent the 2nd
#180 [10:28] <Capfan67> alvaro3651, The goal here is for you to paste your crash log file to https://paste.ubuntu.com and post the resulting link here, so that we can review the specific error you're experiencing.
#181 [10:29] <Capfan67> alvaro3651, The instructions above tell you where to find the file we need, and how to paste it online to https://paste.ubuntu.com
#182 [10:30] <alvaro3651> If that I already know, I do not have an account on that page and I have to create one, wait, I'm sending it
#183 [10:32] <Capfan67> alvaro3651, You don't need an account to paste on that page. Just enter any text in the "Poster" field, paste your text in the "Content" field, and press "Paste".
#184 [10:35] <alvaro3651> https://paste.ubuntu.com/p/wcfw3S4FJs/
#185 [10:35] * PaduGamer [webchat@177.239.170-194.clt-home.maxlinktecnologia.com.br] has joined #minecrafthelp
#186 [10:35] <alvaro3651> Go to this link
#187 [10:36] <alvaro3651> Is there anyone who speaks Spanish ?? ... Because I do not speak much English
#188 [10:37] <Capfan67> alvaro3651, that's your dxdiag output, which we would use if you needed a driver update. We don't know that yet. The instructions I provided above are for the crash-report so we can figure out which error you're having.
#189 [10:37] <Capfan67> alvaro3651, I'm very sorry, I don't speak Spanish.
#190 [10:38] <alvaro3651> Oh ... Ok no problem, I'll use the google translator
#191 [10:39] <alvaro3651> Wait let me send you the 2nd link ... That alone is the first
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#193 [10:41] * NHG_RicardoGHG [webchat@tunnel.sorglosinternet.de] has joined #minecrafthelp
#194 [10:41] <NHG_RicardoGHG> Hello, I can not log in to my account. It always says it can not connect to server
#195 [10:42] <Capfan67> NHG_RicardoGHG, what's the exact error?
#196 [10:42] <alvaro3651> He does not let me give it in paste ... And he does not let me send it to him without using that page ... How do I make them see the other ??
#197 [10:43] <Capfan67> alvaro3651, Copy all the contents of your crash log to a new page at https://paste.ubuntu.com and post the link here.
#198 [10:43] <NHG_RicardoGHG> Die Verbindung zum Srver konnte nicht hergestellt werden
#199 [10:44] <NHG_RicardoGHG> Means: could not connect to server
#200 [10:45] * lillyannavess [webchat@h94-245-58-182.cust.a3fiber.se] has joined #minecrafthelp
#201 [10:45] <Capfan67> ??> NHG_RicardoGHG tools/hjt
#202 [10:45] <Absol> NHG_RicardoGHG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#203 [10:45] <Absol> NHG_RicardoGHG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#204 [10:45] <alvaro3651> I do not know, I do not know which is the exact erron I just put a version of minecraft and it closes, and when it opens it tells me: minecraft crash report
#205 [10:45] <alvaro3651> And I do not know how to solve that problem ... And tried to solve it, downloading other minecraft and it does not work, every time I put a different version or the same I get the Minecraft crash report
#206 [10:46] <lillyannavess> hi i need help with my realm , me and my friend did play but when we start it agin everyting is gone , it did not save
#207 [10:46] <Capfan67> alvaro3651, I'll need to see the crash-report or launcher_log in order to help.
#208 [10:48] <alvaro3651> If I called wait
#209 [10:48] <alvaro3651> I'm going to download the thing that you put me
#210 [10:49] <alvaro3651> It is downloading, it will not wait long because things on my pc are downloaded fast
#211 [10:50] * sioutdoors [webchat@host-108-175-243-4.newwave.com] has joined #minecrafthelp
#212 [10:51] <NHG_RicardoGHG> Absol here is the link https://paste.ubuntu.com/
#213 [10:51] <Capfan67> NHG_RicardoGHG, That's the starting page. Click "Paste" at the bottom and link the resulting URL.
#214 [10:52] <Capfan67> NHG_RicardoGHG, Make sure you put something (anything) in the Poster field.
#215 [10:53] <NHG_RicardoGHG> Absol https://paste.ubuntu.com/p/6tF7BWKrXn/
#216 [10:54] <Capfan67> ??> NHG_RicardoGHG av/kaspersky
#217 [10:54] <Absol> NHG_RicardoGHG: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#218 [10:54] <sioutdoors> Having issues launching Minecraft after a windows refresh here are the reports, first Minecraft then DX https://pastebin.com/VhhnncCP https://pastebin.com/rcTWBAB3 thanks for the help and volunteering!
#219 [10:56] <Capfan67> sioutdoors, You need to install your GeForce GT 630 driver. Go here: https://www.geforce.com/drivers/results/77224
#220 [10:57] <Capfan67> sioutdoors, Wait on that link... Win10 Stand by...
#221 [10:57] <sioutdoors> standing by
#222 [10:58] <Capfan67> sioutdoors, Here's the correct link: https://www.geforce.com/drivers/results/141169
#223 [10:58] <sioutdoors> thanks
#224 [10:59] <alvaro3651> I tell them that he will not let me copy, well if he leaves me but he does not send me to the other link
#225 [11:00] <sioutdoors> Capfan67 thanks for the help and the quick response, codes are like a dead sea scroll to me. Cheers
#226 [11:01] <Capfan67> alvaro3651, I'm very sorry you're having trouble. Very simply, Find and open your crash-report. Copy all of the crash-report to https://paste.ubuntu.com and put the link here.
#227 [11:01] <Capfan67> sioutdoors, Very happy to help.
#228 [11:01] <alvaro3651> Why so much process?, you just tell me what I have to do to be able to play minecraft and remove that problem from minecraft crash report, minecraft is my favorite game and I do not have dollars because I'm from Venezuela and I can not buy it and I want to play for free ... And I can not because I get that
#229 [11:02] <Capfan67> alvaro3651, To tell you what to do, I need to see the error. I need to see your crash-report or Launcher_log.txt to help you.
#230 [11:02] * NHG_RicardoGHG [webchat@tunnel.sorglosinternet.de] has quit. (Quit: webchat.esper.net)
#231 [11:04] <alvaro3651> To have as I explain ... As I make them understand, it does not take me to the link, it leaves me on the same page ... This appears to me: Paste expirations (or lack thereof) are approximate and not guaranteed
#232 [11:05] <mattym> alvaro3651, You have not bought the game?
#233 [11:05] <Capfan67> alvaro3651, Go to https://paste.ubuntu.com/ Put *anything* in "Poster". Paste crash-report to "Content". Click "Paste!". You will get new page. Give us the URL.
#234 [11:06] <alvaro3651> Ready and I left, there was a problem with my nickname, was that you could take up to 30 characters and I put 31
#235 [11:06] <alvaro3651> Not because I do not have dollars
#236 [11:06] <alvaro3651> https://paste.ubuntu.com/p/VYyFfx5CnN/
#237 [11:06] <mattym> alvaro3651, You need to buy the game to play it.
#238 [11:07] <alvaro3651> That's the link
#239 [11:07] <mattym> alvaro3651, Additionally your computer does not meet the requirements.
#240 [11:08] <alvaro3651> https://paste.ubuntu.com/p/WXRpR7PVQk/
#241 [11:08] <alvaro3651> Another link
#242 [11:09] <mattym> alvaro3651, You cannot play unless you 1) Pay for the game, AND 2) Get a computer that will run it.
#243 [11:09] <mattym> alvaro3651, We can offer you no further help here.
#244 [11:10] <alvaro3651> I downloaded minecraft for free, without buying it and it works for me, the one I used last year says the same thing then I use another minecraft (the one from last year is called shigina launcher) and it does not work for me they all say the same
#245 [11:11] <mattym> !kick alvaro3651 Get a new computer, then buy the game and stop trying to Pirate it.
#246 [11:11] * Absol kicked alvaro3651 from #minecrafthelp (Reason: lvaro3651 :Get a new computer, then buy the game and stop trying to Pirate it.)
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#249 [11:14] <xyrn3H> Minecraft is asking me for credit card details to log into my friends realm can someone please give me advice
#250 [11:15] <urielsalis> ??> xyrn3H account/coppa
#251 [11:15] <Absol> xyrn3H: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#252 [11:15] <Absol> xyrn3H: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
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#259 [11:28] <Mutezz> Help me
#260 [11:28] <Mutezz> My account vzlomali
#261 [11:38] * JohnJayvee [webchat@dsl.49.150.216.46.pldt.net] has joined #minecrafthelp
#262 [11:38] <JohnJayvee> help me
#263 [11:39] <JohnJayvee> my account was hack
#264 [11:39] <JohnJayvee> when i reset my password i did not recive reset password in my email
#265 [11:40] <mattym> ??> JohnJayvee account/hacked
#266 [11:40] <Absol> JohnJayvee: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#267 [11:40] <Absol> JohnJayvee: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#268 [12:03] * Grosso [webchat@staticline-31-182-148-160.toya.net.pl] has joined #minecrafthelp
#269 [12:03] <Grosso> How can I report Minecraft Server?
#270 [12:03] <mattym> Grosso, For what?
#271 [12:04] <Grosso> Non-compliance with EULA
#272 [12:05] <mattym> Grosso, Double check all the info on this page https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines
#273 [12:06] <Grosso> okey
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#276 [12:11] * Cody is now known as Guest1904
#277 [12:12] <Guest1904> I can't recover my account. The password I belive has changed. And Mojang will not send me reset emails.
#278 [12:12] <mattym> ??> Guest1904 account/send-email
#279 [12:12] <Guest1904> I have been trying all week
#280 [12:12] <Absol> Guest1904: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#281 [12:12] <Absol> Guest1904: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#286 [12:51] * ron [webchat@d192-24-176-17.try.wideopenwest.com] has joined #minecrafthelp
#287 [12:52] <ron> getting the java se binary not responding error. Minecraft was working fine then didn't play for a few weeks not won't load at all due to above error. windows 10. Already tried reinstalling Minecraft, java and updating Nvidia gtx 1050 video card
#288 [12:53] <mattym> ??> ron tools/hjt
#289 [12:53] <Absol> ron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [12:53] <Absol> ron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#291 [12:53] <ron> https://paste.ubuntu.com/p/H7fvMJZT4P/
#292 [12:54] <Devilz> Absol, is this the best place to get help with my saving problem mentioned earlier, or should I seek help elsewhere?
#293 [12:54] <mattym> ??> ron account/send-email
#294 [12:54] <Absol> ron: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#295 [12:54] <Absol> ron: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#296 [12:54] <mattym> ron, Oops sorry, wrong message
#297 [12:54] <mattym> ??> ron av/adwcleaner
#298 [12:54] <Absol> ron: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#299 [12:54] <Absol> ron: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#300 [12:55] <ron> ok
#301 [12:56] * ron [webchat@d192-24-176-17.try.wideopenwest.com] has quit. (Client Quit)
#302 [12:57] <mattym> Devilz, You may want to see if its been reported as a bug. If not people in the forums should be able to instruct you on how to further troubleshoot or restore the world.
#303 [12:58] <Devilz> +mattym thank you. i will check. Any specific forums/places? I am sure I can find, but if you have link, it would be appreciated.
#304 [12:59] <mattym> Devilz, Not sure of the specific forum that currently deals with issues like that, but on https://www.minecraftforum.net/ would be the place.
#305 [13:00] <Devilz> perfect, thanx again!
#306 [13:01] * ron [webchat@d192-24-176-17.try.wideopenwest.com] has joined #minecrafthelp
#307 [13:02] <ron> ok ran malewarebytes and restarted pc
#308 [13:02] <mattym> ron, Try starting the game again.
#309 [13:02] <ron> ok
#310 [13:07] * Jb [webchat@80-167-76-203-cable.dk.customer.tdc.net] has joined #minecrafthelp
#311 [13:08] * ron [webchat@d192-24-176-17.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#312 [13:08] <Jb> Why is it that when i buy the game, download it and install i can still only play the demo version ?
#313 [13:09] * ron [webchat@d192-24-176-17.try.wideopenwest.com] has joined #minecrafthelp
#314 [13:09] <ron> it is working! thank you very much! You have made my son very happy!
#315 [13:11] * jakal [webchat@dynamic-acs-24-101-106-95.zoominternet.net] has joined #minecrafthelp
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#317 [13:12] * xxiamalwaysbored [webchat@2.28.200.127] has joined #minecrafthelp
#318 [13:12] <xxiamalwaysbored> hello
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#323 [13:47] * gestorbene [webchat@pD9FBB7EA.dip0.t-ipconnect.de] has joined #minecrafthelp
#324 [13:48] <gestorbene> how can i get my account back, it got hacked...?
#325 [13:50] <Capfan67> ??> gestorbene Venezuela
#326 [13:50] <Capfan67> ??> gestorbene account/hacked
#327 [13:50] <Absol> gestorbene: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#328 [13:50] <Absol> gestorbene: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#329 [13:50] <Capfan67> Paste failure.
#330 [13:50] <urielsalis> ??> Capfan67 Venezuela
#331 [13:51] <gestorbene> i have tried it already..but i do not have my trasaction ID
#332 [13:51] <urielsalis> ??> gestorbene account/trans-id
#333 [13:51] <Capfan67> urielsalis, It was in the buffer from an earlier session. I tried to copy/paste from another machine but my multi-machine tool failed me. =)
#334 [13:51] <Absol> gestorbene: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#335 [13:51] <urielsalis> Capfan67, 1/5 of my messages are copy paste errors lol
#336 [13:52] <gestorbene> i have looked but i didn't find it, because my friend gifted this account to me.
#337 [13:53] <Capfan67> gestorbene, Mojang doesn't recognize account transfers. If your friend originally purchased then gave you the credentials, you'll likely need to involve your friend in the recovery.
#338 [13:53] <gestorbene> but he have blocked me everywhere and ther is no chane to contact him...
#339 [13:54] <urielsalis> gestorbene, sounds like he recovered his account then
#340 [13:55] <gestorbene> no he can't because i have changed the account details
#341 [13:55] <urielsalis> gestorbene, you can if you are the owner of the account
#342 [13:55] <urielsalis> gestorbene, same way you are trying to recover it now, with the transaction ID and a email to Mojang
#343 [13:56] <gestorbene> i know, but i didn't get the email to change my password...
#344 [13:56] <gestorbene> i have written a email to Mojang
#345 [13:56] <Capfan67> gestorbene, It's just a guess. In any event, you'll need to demonstrate proof that you originally purchased the game to get help from Mojang. You can aske them for alternate methods of verification, but they'll revolve around the original purchase details.
#346 [13:58] <gestorbene> i need this account...but i do not have the freacking transaction id...
#347 [14:01] <urielsalis> gestorbene, again, its not your account
#348 [14:01] <urielsalis> gestorbene, so you will need help from the owner
#349 [14:01] <urielsalis> gestorbene, so you will need help from the owner
#350 [14:01] * gestorbene [webchat@pD9FBB7EA.dip0.t-ipconnect.de] has left #minecrafthelp
#351 [14:33] * Mike9 [webchat@78-40-148.adsl.cyta.gr] has joined #minecrafthelp
#352 [14:35] <Mike9> Hello. I have purchased Minecraft in my Minecraft but I cannot connect to my Xbox live account neither to the Xbox market place . What should I do ?
#353 [14:35] <Mike9> Ipad *
#354 [14:35] <urielsalis> Mike9, what happens when you try?
#355 [14:35] <Mike9> It is loading in the green screen forever
#356 [14:36] <Mike9> I log in to my Microsoft account and then nothing happens
#357 [14:37] * jake [webchat@2416418hfc143.tampabay.res.rr.com] has joined #minecrafthelp
#358 [14:37] <urielsalis> Mike9, hmm
#359 [14:38] <Mike9> Also I have tried to change the internet source from my router to my mobile data but still the same
#360 [14:38] <Mike9> Hot spot I mean
#361 [14:38] <urielsalis> Mike9, do you have the latest version?
#362 [14:38] <Mike9> Yes
#363 [14:39] <Mike9> 1.8
#364 [14:40] <urielsalis> Mike9, you are logging in with a email or a phone number?
#365 [14:40] <Mike9> To the Microsoft account ? With my email
#366 [14:41] <jake> im able to open every game version 1.8.9 or under but not above it
#367 [14:41] <urielsalis> Mike9, can you go to xbox.com and sign in there?
#368 [14:41] <urielsalis> jake, what happens when you try?
#369 [14:41] <Mike9> Yes . I have already done before. Do you want to do it again ?
#370 [14:42] <urielsalis> Mike9, yep. There is also a bug report mentioning some known issues when WiFi is on
#371 [14:42] * Mike9 [webchat@78-40-148.adsl.cyta.gr] has quit. (Quit: webchat.esper.net)
#372 [14:42] <jake> Unable to save download. ga_IE.lang show more details Get further assistance CLOSE
#373 [14:42] <jake> this comes up
#374 [14:43] <jake> it just says minecraft not responding at the top of the window
#375 [14:43] <urielsalis> ??> jake tools/hjt
#376 [14:43] <Absol> jake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#377 [14:43] <Absol> jake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#378 [14:44] * Mike9 [webchat@78-40-148.adsl.cyta.gr] has joined #minecrafthelp
#379 [14:44] <jake> is HijackThis a file?
#380 [14:44] <Mike9> Sorry it disconnected me
#381 [14:44] <Mike9> I am in my Xbox live account now
#382 [14:46] <urielsalis> Mike9, There is also a bug report mentioning some known issues when WiFi is on
#383 [14:46] <urielsalis> Mike9, not sure if you can test that
#384 [14:46] <urielsalis> jake, read all Absol instructions
#385 [14:46] <Mike9> How can I check that ?
#386 [14:47] * jake [webchat@2416418hfc143.tampabay.res.rr.com] has quit. (Quit: webchat.esper.net)
#387 [14:47] <urielsalis> Mike9, you have to turn wifi off and use mobile data, not sure if you have a sim card in the ipad
#388 [14:47] <Mike9> I don’t have ...
#389 [14:47] <urielsalis> Mike9, in that case, might be worth getting in touch with xbox support
#390 [14:48] <Mike9> Ok. But what about Minecraft marketplace? I cannot connect there
#391 [14:48] <urielsalis> Mike9, well, Microsoft makes the Bedrock edition, so its the same support :P
#392 [14:49] <Mike9> Oh ok.
#393 [14:49] <Mike9> Thank you then . Good bye
#394 [14:52] * jake [webchat@2416418hfc143.tampabay.res.rr.com] has joined #minecrafthelp
#395 [14:52] <jake> https://paste.ubuntu.com/p/DpH8R73rtT/
#396 [14:53] <jake> is that it?
#397 [14:53] <jake> it disconnected me
#398 [14:54] <jake> from this chat
#399 [14:55] <Capfan67> ??> jake av/bytefence
#400 [14:55] <Absol> jake: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#402 [15:11] * Jason [webchat@66.171.37.91] has joined #minecrafthelp
#403 [15:11] <Jason> My account got hacked
#404 [15:11] <Jason> what should I do
#405 [15:12] <Capfan67> ??> Jason account/hacked
#406 [15:12] <Absol> Jason: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#407 [15:12] <Absol> Jason: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#408 [15:12] <Capfan67> ??> Jason account/trans-id
#409 [15:12] <Absol> Jason: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#410 [15:12] <Jason> I did it will be a couple of weeks before they get back I was just hoping for a faster option
#411 [15:13] <urielsalis> Jason, no faster way
#412 [15:13] <Capfan67> Jason, If the password change request didn't work, then you'll need to wait for Mojang to assist you.
#413 [15:13] <urielsalis> Jason, and from tomorrow they should be back at full capacity so the backlog will be taken cared of
#414 [15:13] <Jason> well thanks for the info
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#418 [15:24] * Marty [webchat@host-92-5-116-247.as43234.net] has joined #minecrafthelp
#419 [15:24] <Marty> My minecraft won't launch after I click play.
#420 [15:24] * Matthdu14 [webchat@lfbn-1-3357-17.w90-127.abo.wanadoo.fr] has joined #minecrafthelp
#421 [15:24] * Marty is now known as Guest17289
#422 [15:25] * Matthdu14 [webchat@lfbn-1-3357-17.w90-127.abo.wanadoo.fr] has quit. (Client Quit)
#423 [15:25] <Guest17289> My minecraft won't launch after I click play.
#424 [15:25] * Guest17289 [webchat@host-92-5-116-247.as43234.net] has quit. (Client Quit)
#425 [15:28] * Bojanglez [webchat@173-23-57-233.client.mchsi.com] has joined #minecrafthelp
#426 [15:29] <Bojanglez> a fatal error has been detected by the java runtime environment
#427 [15:29] <Capfan67> ??> Bojanglez launcher/log-txt
#428 [15:29] <Absol> Bojanglez: We need to see your full launcher log, which is created in the game directory.
#429 [15:29] <Absol> Bojanglez: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#430 [15:30] * Sam [webchat@209-169-214-119-dynamic.midco.net] has joined #minecrafthelp
#431 [15:30] <Sam> Alt Account Website
#432 [15:31] <Capfan67> Sam, That involves stolen & pirated accounts. I trust you're not here looking for one.
#433 [15:31] <Sam> No absolutely not
#434 [15:32] <Sam> I stumbled upon this website and wanted to know if these are hacked accounts like some forums claim.
#435 [15:33] <Capfan67> Sam, If you've found a website offering alt accounts, then there's a 99.9% chance they're hacked/stolen accounts. Also, loading their software to access the accounts will steal your credentials add *your account* to the stolen account pool.
#436 [15:34] <Sam> I've already contacted mojang in regards to the situation, I just wanted some advice
#437 [15:35] <Bojanglez> https://paste.ubuntu.com/p/qj7YfPnJ4X/
#438 [15:35] * LouDude [webchat@pool-173-63-240-162.nwrknj.fios.verizon.net] has joined #minecrafthelp
#439 [15:35] <Capfan67> Bojanglez, there are no errors in your log. Did you copy this log *after* the error occurred?
#440 [15:36] <Bojanglez> Ill do it again hold on
#441 [15:36] <LouDude> Hey. I'm trying to run 18w50a but upon clicking the play button I received a Java Virtual Machine Launcher fatal exception. Windows 10 PC, any ideas how to fix?
#442 [15:37] <mattym> Bojanglez, Keep the folder open, so you do not need to start the launcher again to get the log, otherwise it will clear most of the log.
#443 [15:37] <Capfan67> LouDude, we only support current versions, not snapshots. Do you have the same error with 1.13.2?
#444 [15:38] <LouDude> No
#445 [15:40] <Bojanglez> https://paste.ubuntu.com/p/QngXhXHkgb/
#446 [15:43] * Domin0vsky [webchat@188.146.111.48.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#447 [15:43] <Capfan67> ??> Bojanglez win/dxdiag
#448 [15:43] <Absol> Bojanglez: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#449 [15:46] <Bojanglez> https://paste.ubuntu.com/p/ybr4RNjDQw/
#450 [15:47] * poIaroid [webchat@pool-108-18-236-223.washdc.fios.verizon.net] has joined #minecrafthelp
#451 [15:47] <poIaroid> hello?
#452 [15:49] <poIaroid> So when I changed my optifine cape, and closed minecraft, and opened it back in, it brought me to the login page so I had to log back in. But my password didn't work. And I know my account was hacked. Whenever I try to reset my password in the mojang site, it doesn't send to my email. How come?
#453 [15:51] <poIaroid> No one? ok.
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#455 [15:52] <mattym> Bojanglez, Have you tried with only 1 monitor connected?
#456 [15:52] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#457 [15:54] <Bojanglez> Just did still nothing
#458 [15:56] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#459 [15:56] <Bojanglez> Ive tried everything from unistalling minecraft and from the appdata deleted the minecraft folder and unistalled java and installed everything back sometimes it will boot up and hold but then when I close minecraft to make sure its stable it crashes again I cant seem to understand as to why
#460 [15:56] <mattym> ??> Bojanglez tools/hjt
#461 [15:57] <Absol> Bojanglez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#462 [15:57] <Absol> Bojanglez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#463 [16:00] <Bojanglez> https://paste.ubuntu.com/p/9tdGqqRPHN/
#464 [16:00] * radamanthys [webchat@184.148.11.109.rev.sfr.net] has joined #minecrafthelp
#465 [16:00] <radamanthys> hi
#466 [16:01] <mattym> Bojanglez, Make sure ingame overlays in both Discord and Overwolf are turned off. Additionally if you have Geforce Experience installed, turn off that overlay as well.
#467 [16:01] <Bojanglez> Okay ill try
#468 [16:03] <Bojanglez> Turned them all off and still crashes..
#469 [16:04] <mattym> Bojanglez, Are you restarting the launcher between attempts of changing things?
#470 [16:05] <Bojanglez> I think I found it
#471 [16:05] <Bojanglez> Hold on
#472 [16:05] <Bojanglez> I booted
#473 [16:05] <Bojanglez> It*
#474 [16:05] <Bojanglez> Player.me
#475 [16:06] <Bojanglez> Was making the game crash
#476 [16:07] <mattym> Bojanglez, If that has an overlay check that.
#477 [16:08] <Bojanglez> It does
#478 [16:08] <Bojanglez> Thanx
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#482 [16:17] * Lord_of_Life [~Lord@77.28.218.185] has joined #minecrafthelp
#483 [16:18] <TheRealL> Hello. Thanks for being here. I am totally baffled by this. I purchased Minecraft in 2013, and always sign in with my username to play. My gaming laptop died (RIP) and I'm trying to log into Mojang to download the game onto my MacBook but my email address was not found. I have emails from Mojang previously, so that was odd. I created a new account
#484 [16:18] <TheRealL> and tried to migrate my old account over thinking I bought it too long ago, but that didn't work, either. Any idea what's up?
#485 [16:18] <mattym> ??> TheRealL account/send-email
#486 [16:18] <Absol> TheRealL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#487 [16:18] <Absol> TheRealL: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#488 [16:19] <TheRealL> Unfortunately, I do not have a Transaction ID. I purchased it so long ago (shame on me for deleting emails)
#489 [16:19] * renancastiel [webchat@bfbd09b3.virtua.com.br] has joined #minecrafthelp
#490 [16:19] <TheRealL> Any hope or should I repurchase?
#491 [16:19] <mattym> ??> TheRealL account/trans-id
#492 [16:19] <renancastiel> Hey
#493 [16:19] <Absol> TheRealL: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#494 [16:19] <renancastiel> So
#495 [16:19] <renancastiel> I messed up buying the java edition when actually were mean to be bedrock edition.
#496 [16:20] <renancastiel> What can i do?
#497 [16:20] <mattym> TheRealL, You can check the info Absol linked. Otherwise contact Mojang and ask for alternate ways you may be able to verify it.
#498 [16:20] <mattym> ??> renancastiel account/refund
#499 [16:20] <Absol> renancastiel: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#500 [16:21] <TheRealL> Thanks a bunch, people. Hope you have a good evening!
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#502 [16:22] * Espercorn kicked Webchat_79276 from #minecrafthelp (Reason: ebchat_79276 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#503 [16:22] <renancastiel> Different editions of Minecraft are not interchangeable. If you have accidentally bought the wrong Minecraft edition, contact support for advice.
#504 [16:23] <urielsalis> renancastiel, we are not Mojang support
#505 [16:23] <urielsalis> ??> renancastiel account/send-email
#506 [16:23] <Absol> renancastiel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#507 [16:23] <Absol> renancastiel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#511 [16:42] * TheStreak188 [webchat@75-169-138-10.slkc.qwest.net] has joined #minecrafthelp
#512 [16:43] <TheStreak188> I can't receive the reset password email
#513 [16:44] <urielsalis> ??> TheStreak188 account/send-email
#514 [16:44] <Absol> TheStreak188: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [16:44] <Absol> TheStreak188: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#517 [16:46] * M_M [webchat@dynamic-acs-24-112-218-91.zoominternet.net] has joined #minecrafthelp
#518 [16:46] <M_M> help
#519 [16:47] <M_M> I can't get into my email it was locked out when our cable provider changed so i can't reset my security questions that i dont know the anwser to
#520 [16:47] <urielsalis> ??> M_M account/send-email
#521 [16:47] <Absol> M_M: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#522 [16:47] <Absol> M_M: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#524 [17:09] * Appeltjuh [webchat@a80-101-44-78.adsl.xs4all.nl] has joined #minecrafthelp
#525 [17:09] <Appeltjuh> When i try to start up my minecraft, it starts the application, but later crashes because of an error
#526 [17:10] <urielsalis> ??> Appeltjuh launcher/log
#527 [17:10] <Absol> Appeltjuh: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#528 [17:11] <Appeltjuh> https://paste.ubuntu.com/p/XZ67MGyNPZ/
#529 [17:12] <Appeltjuh> https://paste.ubuntu.com/p/WJ4RP4RRMQ/
#530 [17:12] <urielsalis> ??> Appeltjuh win/dxdiag
#531 [17:12] <Absol> Appeltjuh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#532 [17:13] <Appeltjuh> https://paste.ubuntu.com/p/BDWsvXR8Wp/
#533 [17:14] <urielsalis> Appeltjuh, download and install https://www.nvidia.com/Download/driverResults.aspx/141169/en-us
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#535 [17:26] <Appeltjuh> it hasnt worked for as far as im concerned
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#539 [18:24] * Dkboy2 [webchat@70.15.51.108.res-cmts.kng.ptd.net] has joined #minecrafthelp
#540 [18:25] <Dkboy2> I need help migrating an account
#541 [18:29] * soymilo [webchat@179.6.47.162] has joined #minecrafthelp
#542 [18:30] <soymilo> que
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#544 [18:39] * Da_Upriser [webchat@24-113-70-166.wavecable.com] has joined #minecrafthelp
#545 [18:40] <Da_Upriser> I cannot launch minecraft because it says its unable to start java. What do I do??
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#547 [18:44] * Demo [webchat@c-67-164-164-17.hsd1.co.comcast.net] has joined #minecrafthelp
#548 [18:45] <Demo> Hello, I am currently in a minecraft server and for some reason I cannot spawn passive mobs. Hostile mobs spawn just fine but I cannot figure it out. MobSpawning has been enabled in game as well as in the server.properties. Anyone know how to fix it?
#549 [18:58] * mateo [webchat@cpe-107-185-239-138.socal.res.rr.com] has joined #minecrafthelp
#550 [19:00] <mateo> java tm error wont load the game then freezes not responding
#551 [19:00] <mateo> what do I do
#552 [19:09] * Patches12 [webchat@c-73-53-221-216.hsd1.fl.comcast.net] has joined #minecrafthelp
#553 [19:12] <Patches12> Hello! My little sister wants to play pixelmon on my account for version 1.12.2, so I told her I'd get it for her. I downloaded the modpack and I tried to open Minecraft with it but it no longer wants to open the game with the mod in it. I went to play the game through twitch, but the whole game wouldn't load at all. It said to be in v1.12.2 on min
#554 [19:12] <Patches12> ecraft and I did as so but nothing is working anymore
#555 [19:14] <Patches12> I do not know how to get pixelmon to load or get my game fixed
#556 [19:20] * Thunder633 [webchat@c-73-86-221-49.hsd1.md.comcast.net] has joined #minecrafthelp
#557 [19:22] <Thunder633> Hello. I am having some troubles playing Minecraft. I'm trying to play version 1.12.1 on my laptop and Minecraft cannot load any of my worlds. I can load into the title screen and world selection but can't load a world. There were one or two times that Minecraft would work I could play the game just fine. I don't know if this is some sort of bug or
#558 [19:22] <Thunder633> an error or a virus causing this. I need help please.
#559 [19:25] * w4rex [webchat@dynamic-ip-1868457182.cable.net.co] has joined #minecrafthelp
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#561 [19:26] <w4rex> Hi, i cant no recive the email for change password
#562 [19:28] <Patches12> I had a similar issue with my email. Was your account set up with the same email you're trying to use to change your password?
#563 [19:33] <Patches12> w4rex If you have a different email from the one you used to set up your account, use the email you used to set up your account to change your password
#564 [19:35] <Demo> Hello, I am currently in a minecraft server and for some reason I cannot spawn passive mobs. Hostile mobs spawn just fine but I cannot figure it out. MobSpawning has been enabled in game as well as in the server.properties. Anyone know how to fix it?
#565 [19:36] <Patches12> @Demo did you try resetting your properties?
#566 [19:38] <Andrio> ??> Patches12 mods
#567 [19:38] <Absol> Patches12: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#568 [19:39] <Demo> oml that worked thank you Patches12
#569 [19:39] <Patches12> Of course
#570 [19:40] <Patches12> My launcher itself is not working, not just the mod Absol and Andrio
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#573 [19:42] <Blood> hello?
#574 [19:43] * Blood [webchat@ool-4a5a09a0.dyn.optonline.net] has quit. (Client Quit)
#575 [19:44] <Patches12> My game will say it opened in my task manager but it won't show up on my screen.
#576 [19:44] <Patches12> I'm thinking it's possibly malware but I've had this issue before but malware was not the cause of the issue
#577 [19:46] <Andrio> Patches12, maybe it's hiding off the screen?
#578 [19:49] <Patches12> I just reset my screen so everything is logged off and popping up on my screen. The outline of the game is showing but the actual game itself is not showing. My friend suggested I relaunch the game and download the recommended version for the forge.
#579 [19:50] <Andrio> Patches12, does it happen with vanilla Minecraft also?
#580 [19:50] <Patches12> It's never happened with vanilla
#581 [19:50] <Patches12> Its*
#582 [19:50] * Jaxon [webchat@97-95-70-232.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#583 [19:52] <Patches12> I've never used mods or had to experienced this issue more than once and the issue I'm having now is not the one I've had before.
#584 [19:52] * swass [webchat@ool-4573d515.dyn.optonline.net] has joined #minecrafthelp
#585 [19:53] <Jaxon> I bought Minecraft but had to completle restate my computer now it is making me buy it again is there any way to not buy it again
#586 [19:54] <Patches12> Jaxon download the launcher, so you won't have to buy the game again
#587 [19:55] <Patches12> You won't have to buy it once more. On the website, it will allow you to download the laucher
#588 [19:55] <Jaxon> k thanks
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#591 [19:58] <Patches12> It's not working with Vanilla minecraft
#592 [19:59] <Andrio> ??> Patches12 win/DXDiag
#593 [19:59] <Absol> Patches12: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#595 [20:14] * Luke [webchat@S010610561194554c.lb.shawcable.net] has joined #minecrafthelp
#596 [20:15] <Luke> My game keeps crashing and I was wondering if someone could help me out
#597 [20:17] <Luke> hello
#598 [20:19] * lucas88406 [webchat@S010610561194554c.lb.shawcable.net] has joined #minecrafthelp
#599 [20:19] <lucas88406> im wondering if someone would be able to help me out with game crashes
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#604 [20:35] * ramon [webchat@237stb9.codetel.net.do] has joined #minecrafthelp
#605 [20:36] <ramon> I having trouble migrating my account
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#607 [21:09] * Jyxiaa [webchat@ip-62-235-213-178.dsl.scarlet.be] has joined #minecrafthelp
#608 [21:10] <Jyxiaa> hello i've some problems with my minecraft, if someone can speak french that could be better
#609 [21:10] <Jyxiaa> can someone help me ?
#610 [21:15] * Thunder633 [webchat@c-73-86-221-49.hsd1.md.comcast.net] has joined #minecrafthelp
#611 [21:18] <Thunder633> Hello. I am having troubles loading Minecraft and my worlds. I'm running Minecraft 1.12.1 on my laptop and it won't load my worlds. I can load up to the title screen and the world select but it can't load the world. I won't go past world loading but it is responding so its like there isn't any trouble. I don't know what the problem is if its the ve
#612 [21:18] <Thunder633> rsion of Java or a virus but I need help. Can someone please identify what the problem is.
#613 [21:19] <Thunder633> Here is the Dxdiag report it spits out: https://paste.ubuntu.com/p/SwF64q825W/
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#615 [21:24] * emily [webchat@ool-44c0d3bb.dyn.optonline.net] has joined #minecrafthelp
#616 [21:24] <emily> my minecraft is saying (not responding) after i click play
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#619 [21:42] <emily> whenever i click play, minecraft says (not responding) at the top
#620 [21:42] <emily> how do if fix that? it was working an hour ago
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#622 [21:45] <emily> anyone?
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#624 [22:02] * xEnvYxDeathX [webchat@047-012-226-174.res.spectrum.com] has joined #minecrafthelp
#625 [22:02] <xEnvYxDeathX> Just bought Minecraft on windows 10 and i am unable to connect to my friends server
#626 [22:04] * Drugnation [webchat@host190.5.48.217.dynamic.pacificonet.cl] has joined #minecrafthelp
#627 [22:05] <Drugnation> Tengo un problema y es que al iniciar mi correo me moje los dados que no se comprenda el juego y cuando inicio el lanzador me dice lo mismo, por favor quiero solucionarlo lo mas rapido posible
#628 [22:05] <Drugnation> I have a problem and is that when I start with my email to mojang he tells me that he has not bought the game and when I start the launcher he says the same thing, please I want to fix it as quickly as possible
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#631 [22:24] * Carter [webchat@S010664777dac1dd3.ok.shawcable.net] has joined #minecrafthelp
#632 [22:24] <Carter> Hello
#633 [22:24] <Carter> I have a problem!
#634 [22:25] <Carter> is anyone here or nah
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#644 [23:07] * TrueWolves [~MyOwnRoad@2601:8c0:4280:4d70:e42c:6735:89f1:2501] has joined #minecrafthelp
#645 [23:07] <MinecraftBOIII> hello is anyone here?
#646 [23:09] * MinecraftBOIII [webchat@c-69-137-88-225.hsd1.tn.comcast.net] has quit. (Client Quit)
#647 [23:24] * xXMinecrafTGamerXx [webchat@107.150.23.214.static.quadranet.com] has joined #minecrafthelp
#648 [23:25] <xXMinecrafTGamerXx> Hello is this chat private and is anyone here for support? I have some serious minecraft issues?
#649 [23:45] <goosewood> No this is not private, and I doubt anyone who can help is currently here
#650 [23:45] <xXMinecrafTGamerXx> oof
#651 [23:45] <xXMinecrafTGamerXx> feels bad man
#652 [23:45] <goosewood> Yeah
#653 [23:45] <xXMinecrafTGamerXx> ur just a normie arent u?
#654 [23:45] <goosewood> Sorta
#655 [23:45] <xXMinecrafTGamerXx> ahh
#656 [23:45] <xXMinecrafTGamerXx> do u know any one on the support team
#657 [23:45] <goosewood> If it's a bug report it, otherwise wait and see
#658 [23:45] <xXMinecrafTGamerXx> well its kinda to do with my account
#659 [23:46] <xXMinecrafTGamerXx> not a bug
#660 [23:46] <xXMinecrafTGamerXx> is this for bugs only?
#661 [23:46] <goosewood> I talked to someone a few days ago, but my issues wasn't resolved
#662 [23:46] <goosewood> no its not
#663 [23:46] <goosewood> umm if I recal most account stuff is handled elsewhere though
#664 [23:46] <xXMinecrafTGamerXx> yeah some email stuff
#665 [23:47] <xXMinecrafTGamerXx> yo u kno like past usernames right
#666 [23:47] <xXMinecrafTGamerXx> eh bvm
#667 [23:47] <xXMinecrafTGamerXx> nvm
#668 [23:47] <Andrio> ??> xXMinecrafTGamerXx ask
#669 [23:47] <Absol> xXMinecrafTGamerXx: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#670 [23:47] <Absol> xXMinecrafTGamerXx: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#671 [23:47] <xXMinecrafTGamerXx> oh thanks for replying man, are you a support team member?
#672 [23:47] <goosewood> https://help.mojang.com/customer/portal/emails/new
#673 [23:48] <goosewood> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#674 [23:48] <xXMinecrafTGamerXx> i did that
#675 [23:48] <xXMinecrafTGamerXx> i just cant wait lol
#676 [23:48] <Andrio> Usually not much else that can be done, I'm afraid
#677 [23:49] <goosewood> oh so Andrio could you help me? I reported my issue as a bug but I think I could fix it with some more troubleshooting
#678 [23:49] <goosewood> https://bugs.mojang.com/browse/MC-141459
#679 [23:50] <goosewood> The guy I spoke to earlier wasn't too knowledgeable when it comes to linux troubleshooting
#680 [23:51] <Andrio> mm
#681 [23:52] <xXMinecrafTGamerXx> quick question do the support team people answer back if i dm on twitter
#682 [23:52] <Andrio> xXMinecrafTGamerXx, depends on what the problem is; I believe they can't deal with account issues there
#683 [23:53] <Andrio> goosewood, I'm afraid I'm not very sure about Linux issues either.
#684 [23:53] <xXMinecrafTGamerXx> :( mega oof
#685 [23:53] <goosewood> Aww
#686 [23:53] <xXMinecrafTGamerXx> linux tbh is a pretty system but sadly many people dont know too much about it
#687 [23:54] <xXMinecrafTGamerXx> have you tried watching any fixes on youtube or is it something specific to you goosewood
#688 [23:56] <goosewood> Couldn't find anything online, which is why I came here. Last guy I talked to said that "well since the launcher works without a hitch, there is no reason the game shouldn't launch.
#689 [23:56] <goosewood> "
#690 [23:56] <xXMinecrafTGamerXx> so is the issue like a grpahics issue or smth?
#691 [23:57] <goosewood> look at the link I posted. Too late to type lol
#692 [23:58] <Andrio> Doesn't look like it.
#693 [23:58] <xXMinecrafTGamerXx> hmm
#694 [23:59] <xXMinecrafTGamerXx> just watch memes in the meantime
#695 [23:59] <xXMinecrafTGamerXx> tbh its kinda angering when support cant help but idk
#696 [23:59] <xXMinecrafTGamerXx> not much to do